Immediate Remote Help for Cincinnati Ohio Computer Systems
For businesses located in Cincinnati Ohio, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated tools needed to solve most network issues rapidly. Efficient support lowers direct costs because solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially helpful in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike many online support companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for billing avoid scenarios where quick repairs manage to turn into big invoices. Progent's penchant for dealing with technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized technologies and field-tested methodologies that ensure the maximum level of efficiency for remote technical support and repair for computer systems of any size. Progent offers protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to connect to your company's environment remotely without breaching corporate security.
Progent's sophisticated customer support database system keeps detailed histories describing the service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of assistance delivered to every client by any consultant. This history of anomalies and solutions is stored as an easily searchable internal knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up additional vast support databases and allow fast access to manufacturers' in-house engineering staff so Progent's online consulting experts are able to arrive at the best resolutions in the least time.
Online technical support services provided by Progent to clients in Cincinnati Ohio include:
Authorized Windows Experts
Progent's Microsoft-expert online service professionals can deliver network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration support, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective desktop consulting and support services to help you company to install, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the top accreditation for networking engineers, and indicates a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most stubborn problems occurring in network infrastructure planning, installation, management, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent value because their depth of experience enables them to fix problems quickly. In many cases, less qualified service providers can struggle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can interface to your environment by means of advanced on-line support technology to provide efficient, secure, and affordable analysis and remediation.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure devices by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can improve the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recover rapidly following a serious penetration. Security consulting services available from Progent include: thorough data security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; integrating firewalls; designing secure architectures for off-site and mobile communication; protecting your email infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.
Progent offers advanced remote consulting to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of computer technologies including network infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in environments that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Important Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight suite of outsourced network management services addresses all key areas of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Cincinnati Business Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk staff of experienced information technology consultants offers your computer users in Cincinnati Ohio instant assistance from a dependable network service resource with substantial experience offering phone support and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a key contributor to business success, and Progent's intent is to fix rather than merely annotate network issues.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers online professional consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Cincinnati Ohio online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your network support is proactive rather than reactive. By exposing emerging trouble spots before they evolve into full-scale emergencies, remote monitoring can head off disruptive and costly network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments based on multiple platforms.
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Cincinnati Ohio, Progent's online computer support specialists are ready to provide effective and affordable system help the instant your organization needs it. Long experience providing online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve IT problems quickly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Cincinnati company works with a regular independent support technician or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified engineers can still offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to handle unexpected network emergencies or particularly challenging integration projects.
Benefits of Progent's IT Support for Businesses in Cincinnati Ohio
Progent's online network troubleshooting services allow your Cincinnati business to experience the benefits of timely, enterprise-level network support without the expense of maintaining an in-house IT staff. Your information system will acquire added business worth by becoming increasingly available, efficient, and secure. Benefits to your business include:
- Seamless virtual extension of your local support resources
For most businesses in Cincinnati Ohio, nearby network service resources, whether consisting of outside consultants or an internal maintenance staff, can handle typical network problems. On the other hand, major troubles sometimes spring up when local resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service people. In these cases, Progent's on-call service experts give you an easy, fast, and affordable solution to supplement your regular resources and to convey useful knowledge to increase your ability to resolve future problems in-house.
- Less Reliance on Individual Service Providers
For IT support, smaller offices often depend on independent freelance consultants. Although freelance service people have less internal costs than big support organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of fallback personnel may force your business to wait for assistance during an IT crisis. As your company expands, network downtime and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve service expertise to make sure your IT system stays available.
- Create a Solid Foundation for Smooth Expansion
Companies typically start with an information system created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get thrown onto a weak foundation. As a network grows, reliability and scalability issues can impede the success of the organization. Such poorly built systems require proper assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a network architecture able to offer the solid foundation to meet current business requirements and ease downstream growth.
- Work with Solution Providers Rather Than Technology Vendors
Smaller businesses require guidance and technical education to navigate through an ever more complicated array of product options available for accelerating business growth and enhancing efficiency. They do not need a network engineer who is trying to resell a certain vendor's products. Network support and product selling can result in a situation where the recommended
solution is designed around a predetermined product instead of the true requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align IT consulting with the real needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned support software, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent can provide world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Businesses who utilize trusted independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.