Fast and Affordable Remote Technical Support for Cincinnati Networks
For companies located in Cincinnati or anywhere in the state of Ohio, Progent provides online help for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the services of CISA and CISSP-qualified security experts to help with advanced security design and diagnostic jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology needed to resolve most network issues quickly. Efficient support lowers immediate expenses since solutions use up minimal chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company saves additionally in incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is particularly helpful for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike many online support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick fixes somehow turn into major bills. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized tools and field-proven methodologies that allow the maximum level of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to connect to your company's network without violating network security.
Progent's sophisticated technical support database application keeps detailed histories of the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of assistance provided to each Progent customer by every engineer. This history of problems and resolutions is structured as an easily searchable internal database that enables Progent's online support professionals to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with important industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow priority access to vendors' internal product engineers with the result that Progent's remote service specialists are able to come up with the most efficient resolutions quickly.
Online technical support services available from Progent to clients in Cincinnati and throughout the state of Ohio include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support professionals offer computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to assist your company to install, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for networking consultants, and indicates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve the most challenging challenges occurring in network infrastructure planning, deployment, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs represent an excellent value since their deep experience enables them to solve problems quickly. In common instances, less seasoned consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your environment via state-of-the-art remote troubleshooting tools to perform fast, safe, and economical analysis and repair.
Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
Progent locations in the Cincinnati Metro Area
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity products. Cisco infrastructure consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and configuration, Aironet Access Points engineering services, Cisco WiFi controllers integration consulting, Cisco VPN Consulting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Qualified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist you to clean up quickly following a damaging penetration. Security support services offered by Progent include: thorough data security assessment using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online support to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad array of computer technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux environments. Progent's team-based approach to resolving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight line of outsourced network management services addresses all key facets of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Cincinnati Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are intended for organizations who lack the money or time to create an in-house Call Center but who want fast response from a dependable Call Center with proficient telephone assistance plus the technical depth to escalate complex tasks to high-level engineers.
Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless addition to your current Help Desk resources. Progent's Virtual Help Desk can serve as a an escalation alternative to handle the most difficult computer system problems, or be available in hectic situations when your regular service providers are overwhelmed.
Progent's Help Desk staff of veteran information technology consultants offers your workers in Cincinnati or anywhere in the state of Ohio rapid access to a reliable technical support group with substantial experience delivering telephone-based support and remote diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a crucial driver of company performance, and Progent's goal is to fix and not just document technical issues.
- Applications Services: Training, Customization, and Integration
Progent's Applications Experts Group can supply remote professional consulting support and training in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Cincinnati, or anywhere in the state of Ohio, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so your network maintenance is proactive and automated. By uncovering looming issues before they grow into full-scale emergencies, system monitoring can minimize inconvenient and costly network crises. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a variety of OS platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Cincinnati or anywhere in the state of Ohio, Progent's online network support specialists are ready to provide expert and cost-effective IT support whenever your company needs it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve computer problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your Cincinnati office works with a local independent consultant or maintains an in-house organization that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to resolve sudden network emergencies or particularly complicated integration projects.
Details of Progent's Online Computer Services for Cincinnati
Progent's online help, Internet-based troubleshooting, system security consulting, and system administration services give offices in Cincinnati or throughout the state of Ohio unparalleled leverage for your IT budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk Call Center services and system management, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Cincinnati and is also ideal for networks in geographic areas of Ohio that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support utilities, service information, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent offers remote help on a per-minute billing plan, so you are charged only for the services you use. Progent requires no minimum charge for online service and imposes no monthly retainer for support services provided during regular business hours. This saves you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of authorized professionals who have experience in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting services consist of technology integration, MS Exchange Server expertise, system security planning, and Help Desk Call Center support. Progent's Application Experts group can provide world-class consulting expertise for critical business applications. Help offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Application Programming
MySQL DBA Services and Application Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service centralized source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that meet the unique needs of your company.
- Advanced Remote Access Tools
Protected remote access allows Progent's support professionals to see precisely what your users see. This makes it easier to find fast fixes to issues that could otherwise demand a costly onsite service call. Sophisticated remote access software and expert technicians together allow Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite support and remote system tracking.
- Support for Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Service for Maximum Network Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained organizations whose workers require immediate recourse to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT expertise, fine tuned support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Companies who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.