Fast and Affordable Online Technical Support for Cincinnati Ohio IT Networks
For organizations located in Cincinnati Ohio, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support engineers provide excellent leverage due to the fact that they have the practical experience and have access to the sophisticated tools required to resolve the majority of network issues quickly. This lowers immediate expenses because solutions require minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your company saves additionally with indirect costs by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is particularly helpful for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing model for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike typical online support organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where fast repairs somehow turn into major tabs. Progent's penchant for solving technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized technologies and field-proven processes that permit the maximum degree of effectiveness for online help and repair for computer networks of any size. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to communicate with your network without breaching network security.
Progent's proven technical support reporting system keeps comprehensive histories of all support that Progent's clients have been provided. Progent's team consultants have access to the specifics of all help provided to each customer by every consultant. This archive of issues and responses is structured as an easily accessible proprietary database that enables Progent's online support experts to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's remote service specialists are able to arrive at optimal solutions promptly.
Remote services offered by Progent to companies in Cincinnati Ohio include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals can deliver network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to assist your company to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs can resolve even the most stubborn problems associated with network infrastructure planning, integration, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating software updates. CCIEs provide exceptional value because their deep expertise permits them to fix problems rapidly. In typical instances, less experienced consultants can struggle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can connect to your environment via sophisticated remote troubleshooting technology in order to perform efficient, safe, and affordable analysis and remediation.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
Progent's Cisco CCIEs offer help for the entire range of Cisco's popular family of infrastructure devices by providing services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to strengthen the defenses of your Windows, macOS and OS X, or Linux network against assaults or assist your company to recuperate rapidly after a serious penetration. Security support services available from Progent include: thorough network security and compliance analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from malicious attacks; integrating firewalls; building secure architectures for off-site and mobile communication; guarding your email system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine local IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based support services to cover a wide array of information technologies such as system infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in environments that include Linux-based systems and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote help troubleshooting problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Cincinnati Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center staff of seasoned information technology professionals gives your customers in Cincinnati Ohio rapid access to an effective network service resource with years of background offering phone consulting and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a major driver of company performance, and Progent's intent is to resolve rather than just report technical problems.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team provides online professional engineering expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Cincinnati Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting potential issues before they cause downtime, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate multiple OS platforms.
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Cincinnati Ohio, Progent's online network support engineers are ready to deliver effective and economical IT help the moment your organization requires it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair computer problems rapidly while eliminating the expense and lost time associated with in-person support calls.
Even if your Cincinnati office works with a local freelance consultant or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to address unexpected system emergencies or especially complicated integration problems.
Details of Progent's Online Network Support for Cincinnati Ohio
Progent's phone support, Internet-based troubleshooting, network security expertise, and system administration services offer offices in Cincinnati Ohio the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or ongoing Help Desk call center services and system management, Progent's professionals can provide your office enterprise-level network support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Cincinnati Ohio and is also ideal for customers in more remote areas that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support utilities, service databases, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides remote support on a by-the-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no periodic subscription fee for support services delivered during regular business hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists with skill in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's basic support offerings include technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting support in specific application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management and Application Programming
Amazon Marketplace Web Service Programming and Debugging
By providing a full service centralized source for IT generalists and specialists, Progent can deliver timely, affordable, and comprehensive information technology solutions that fit the special needs of your company.
- Sophisticated Online Access Software
Secure remote connectivity permits Progent's service experts to observe precisely what your customers see. This makes it possible to find fast solutions to issues that might otherwise demand a costly onsite visit. State-of-the-art remote access tools and experienced engineers together enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and automated system monitoring.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Support for High System Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-constrained companies whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical expertise, refined remote support tools, and familiarity with corporate IT allow offices to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the forefront of IT service, executing a broad range of technical projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not just world-class IT help, but also a consultant with proven approaches for using technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Companies who utilize familiar independent consultants or who employ internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 remote monitoring services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.