Remote Computer Network Support for

Fast Online Help for Cincinnati Computer Systems
For organizations located in Cincinnati or anywhere in the state of Ohio, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, plus the services of CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world background and are equipped with the advanced tools necessary to solve most network problems quickly. Efficient support reduces immediate expenses because solutions require fewer billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization saves even more with indirect expenses by reducing or eliminating system outages and associated costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support expertise is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you receive. Unlike many online service companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where fast repairs somehow end up as big bills. Progent's skill at solving technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized tools and field-tested processes which allow the highest level of efficiency for remote technical support and repair for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's online support team to link to your company's network without violating network security.

Progent's sophisticated service reporting system keeps detailed records of the support that Progent's customers have been provided. Progent's staff service personnel have access to the records of all help delivered to each client by every engineer. This history of problems and fixes is stored as a quickly retrievable proprietary database that enables Progent's online support experts to share their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and working associations with key industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit fast response from vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions in the least time.

Online technical services offered by Progent to clients in Cincinnati and anywhere in the state of Ohio include:

• Certified Windows Expertise
  Progent's Microsoft-certified online support engineers can provide computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a wide variety of platform support services including Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2013 application development, Microsoft Skype for Business Server migration support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Project Server Online training, Microsoft Access Development and Training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  Progent also can deliver a wide array of affordable desktop support services to help you business to install, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration support services plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn problems surrounding network infrastructure design, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating software updates. CCIEs offer exceptional value because their depth of expertise allows them to solve problems quickly. In common instances, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your environment using state-of-the-art on-line support technology in order to provide efficient, secure, and economical diagnosis and repair.

  Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of connectivity appliances. Cisco infrastructure consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch support, Cisco Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Access Points engineering help, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.

• CISM and CISSP Qualified System Security Specialists
  Progent's accredited CISM and CISSP security and compliance consultants offer a range of security services that can enhance the defenses of your Windows, macOS and OS X, or Linux network against internal or external threats or help your company to recuperate rapidly following a serious penetration. Security support services available from Progent include: thorough network security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile connectivity; guarding your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

• VMware Site Recovery Manager Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM.

  Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a broad spectrum of information technologies including network architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX and Linux support engineers can offer emergency online help troubleshooting problems within UNIX/Linux networks based on popular variants of UNIX such as:
  — Apple Mac OS X
  — Sun Solaris
  — IBM AIX Operating System
  — HP-UX
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX (SGI/IRIX)
  

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's leading corporations. The ProSight series of network management outsourcing services addresses all key areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these important fields of information technology enables clients to complete major initiatives economically and on time. Progent's special remote consulting solutions include:

• Call Center Support
  Progent's Help Desk programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the money or time to support an internal Call Center but who want quick response from an efficient Help Desk Call Center with professional telephone support plus the ability to escalate complex trouble tickets to advanced consultants.

  Progent’s Virtual Help Desk is designed for bigger companies and serves as a seamless extension of your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle complex computer system issues, or be ready in those instances when your ordinary support engineers are overwhelmed.

  Progent's Call Center staff of seasoned information technology professionals offers your clients in Cincinnati or anywhere in the state of Ohio fast contact with a large support resource with extensive background delivering phone help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a solid contributor to company efficiency, and Progent's policy is to fix instead of merely annotate IT issues.

• Business Applications Support: Training, Programming, and Integration
  Progent's Applications Experts staff can supply phone-based and in-depth engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, programming, and education services, go to Progent's Business Application Experts Team.

• Unified and Streamlined Management of Hybrid Cloud Networks
  Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

• Online Hybrid Network Monitoring and Reporting Services
  Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so that your IT support is proactive rather than reactive. By spotting emerging trouble spots before they expand into crashes, remote monitoring can head off inconvenient and expensive information system crises. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a variety of OS platforms.

Even if your Cincinnati business has a local independent consultant or employs a full time organization that can handle typical network issues, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to handle unexpected system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Businesses in Cincinnati
Progent's remote network troubleshooting services allow your Cincinnati company to enjoy the benefits of on-call, world-class network support without the expense of managing an in-house IT organization. Your network will derive added business value by being increasingly available, efficient, and protected. Advantages to your business include:

• Seamless remote extension of your local IT resources
  For most businesses in Cincinnati and throughout Ohio, nearby computer service providers, whether represented by independent consultants or an internal IT staff, can solve typical network problems. However, IT crises sometimes strike when local support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your usual support technicians. In these instances, Progent's on-call service specialists provide an easy, fast, and affordable way to supplement your regular resources and to pass on useful knowledge to improve your capability to deal with downstream problems locally.

• Less Dependence on Individual Consultants
  For network maintenance, smaller organizations often rely on independent freelance service providers. Although freelance service people have smaller internal costs than big consulting organizations and can often charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of backup personnel may force your company to wait for help during an emergency. As your network grows, system unavailability and problems with vital software become more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of backup support experts to insure your IT system is always available.

• Create a Solid Foundation for Seamless Expansion
  Companies typically begin with an information system created on a modest budget. Without a robust framework, band-aid repairs can get piled on top of an unstable foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. These badly built environments require careful assessment, intelligent long-term planning, and extensive technical expertise to evolve to a network architecture able to offer the stable foundation to meet critical business requirements and ease future growth.

• Interact with Solution Providers Instead of Technology Resellers
  Smaller companies need advice and technical education to navigate through an increasingly complicated array of technology options capable of promoting business growth and enhancing efficiency. These companies hardly need a network engineer who is motivated to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is built around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

• In-depth Knowledge of Microsoft's Complete Range of Server Platforms
  Progent can provide world-class expertise for Microsoft’s powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Windows Server 2008 upgrades, Windows Server 2003 upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.

• Value Pricing
  Progent's pricing model is to bill for online service and on-premises help per minute. As a result, you owe just for delivered services. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no retainer for services delivered during normal working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be tempted to permit minor problems to fester.

• Full Documentation of IT Services
  Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by every staff member to every customer. The practice of documenting and archiving support activity results in more effective service and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

• Automated Server Monitoring with MS System Center Operations Manager
  Progent is one of the few IT service firms to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your information network from stressful and costly service losses.