Immediate Remote Technical Support for Cincinnati Ohio IT Networks
For businesses located in Cincinnati Ohio, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer exceptional leverage because they possess the practical background and are equipped with the advanced tools required to resolve most network problems rapidly. This lowers direct costs because solutions require fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization saves even more with incidental costs by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support experience is especially valuable for businesses that rely on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote service firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from situations where quick solutions somehow turn into substantial bills. Progent's skill at solving technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-tested methodologies which allow the highest degree of effectiveness for remote technical support and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's online support team to link to your network remotely without violating network security.
Progent's proven technical support database system keeps comprehensive documentation for all service that Progent's customers have received. Progent's authorized consultants have access to the records of assistance delivered to every client by every Progent consultant. This archive of anomalies and resolutions is stored as a quickly retrievable proprietary knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with important industry leaders including Cisco and Microsoft make available other extensive technical support databases and permit quick access to vendors' internal engineering staff so Progent's online consulting experts are able to find optimal resolutions promptly.
Online technical support services offered by Progent to customers in Cincinnati Ohio include:
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Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals offer computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a wide variety of technology support services such as Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop consulting and support services to help your company to deploy, integrate, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and migration assistance and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
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Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network engineers, and indicates an individual's networking knowledge at the master level. CCIEs know how to deal with even the most complex issues occurring in network design, deployment, maintenance, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and developing workarounds or locating program patches. CCIEs are an exceptional cost-effectiveness because their deep experience enables them to find solutions for problems rapidly. In typical instances, less experienced engineers can struggle for hours or even days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE engineers can tie into your network using advanced remote support tools to perform fast, safe, and economical analysis and remediation.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
City |
Address |
Phone |
Link |
Cincinnati |
250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 |
Cincinnati Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Fort Wayne |
921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 |
Fort Wayne Network Support Services |
Indianapolis |
3960 Southeastern Avenue Indianapolis, IN 46204 United States |
(317) 800-7667 |
Indianapolis Network Support Services |
Lexington-Fayette |
Lexington Main Street Suites, 710 E. Main Street Lexington, KY 40502 United States |
(859) 475-0030 |
Lexington-Fayette Network Support Services |
Louisville |
1229 S Shelby St Louisville, KY 40203 United States |
(502) 287-0202 |
Louisville Network Support Services |
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of infrastructure devices. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Cisco Aironet APs engineering expertise, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
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CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services that can enhance the defenses of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help you to recover quickly after a damaging penetration. Security solutions available from Progent include: in depth data security and compliance assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after malicious attacks; installing firewalls; building safe techniques for remote and mobile communication; defending your messaging system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
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Cloud Integration Solutions

Progent offers advanced remote support services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background providing high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
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UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote support services to cover a wide spectrum of information technologies such as system infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server economization and easy administration in environments that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support costs.
Important Linux versions for which Progent can provide expert support include:
RedHat
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. The ProSight series of network management outsourcing services covers all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable transparent backup and rapid restoration of critical files/folders, applications, system images, and VMs. ProSight DPS helps you recover from data loss caused by hardware failures, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides maximizing the protection and reliability of your IT network, Progent's patch management services permit your IT team to concentrate on more strategic initiatives and tasks that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized as this added means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of in-depth management reporting plug-ins designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:
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Help Desk Call Center Support
Progent's Help Desk Call Center programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk or revamping your established organization, selecting or customizing Help Desk Call Center application software to address the particular demands of your company, or providing temporary online staff to reinforce your in-house Call Center team to handle demanding events such as software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced network experts provides your computer users in Cincinnati Ohio immediate contact with a reliable support resource with years of background delivering telephone-based support and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a major enabler of company productivity, and Progent's goal is to solve rather than just annotate technical problems.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Team provides online professional consulting support and training in key business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's consulting, custom programming, and education services, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center2, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Cincinnati Ohio remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to fit your environment so your IT support is proactive and automated. By spotting looming trouble spots before they grow into full-scale emergencies, system monitoring can minimize inconvenient and costly service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments based on a variety of platforms.
How Your Cincinnati Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Cincinnati Ohio, Progent's online network support engineers are ready to deliver professional and cost-effective IT support the instant your organization requires it. More than 20 years of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to repair computer problems quickly while avoiding the expense and lost time associated with in-person service calls.
Even if your Cincinnati company has a local freelance support technician or employs an in-house IT staff that can handle typical network problems, Progent's Microsoft certified engineers can still offer an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to handle sudden network crises or particularly complex integration projects.
Details of Progent's Remote Computer Support for Cincinnati Ohio
Progent's phone help, Internet-based repair, system security consulting, and system management services offer offices in Cincinnati Ohio the greatest leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can deliver your business world class IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Cincinnati Ohio and is also ideal for networks in more remote regions that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum charge for phone support and imposes no periodic subscription fee for support services delivered during normal business hours. This keeps you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers the services of authorized professionals who have experience in planning, implementing, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's core consulting services consist of technology integration, Microsoft Exchange Server expertise, corporate security planning, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise for specific application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
MS Project Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Application Programming
MySQL Management and Application Design
Apple Macintosh Support
Amazon Marketplace Web Service Programming
By offering a full service centralized source for IT generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive IT solutions that align with the specific requirements of your company.
- Advanced Online Connectivity Tools
Protected remote access permits Progent's support professionals to see exactly what your customers see. This makes it easier to produce fast fixes to issues that could otherwise require an expensive personal service call. Sophisticated remote access tools and experienced engineers together enable Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Service for Maximum System Availability
For companies with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-conscious offices whose clients require instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
- Best Practices
Progent's team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the forefront of IT service, executing a wide range of technical tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not only expert IT capability, but also a consultant with proven approaches for applying technical knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from painful and costly service losses.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.