Fast Online Troubleshooting for Cincinnati IT Networks
Immediate Online Help for Cincinnati NetworksFor companies located in Cincinnati or anywhere in the state of Ohio, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support experts provide excellent value because they possess the practical background and have access to the sophisticated technology necessary to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls accumulate minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support expertise is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for online support is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to typical online service firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor repairs manage to turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that ensure the maximum degree of efficiency for online help and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to link to your company's computer system remotely without violating network security.

Progent's advanced customer support database system maintains extensive documentation for all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of assistance provided to every Progent client by every Progent consultant. This database of anomalies and responses is stored as an easily searchable proprietary knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional vast support databases and permit priority response from vendors' internal engineering staff so Progent's remote service experts are able to find the best solutions quickly.

Online support provided by Progent to businesses in Cincinnati and anywhere in the state of Ohio include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete major projects economically and on schedule. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the money or time to support an internal Call Center but who require quick access to a reliable Call Center with professional telephone assistance as well as the ability to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk or enhancing your current organization, identifying or enhancing Help Desk software products to handle the particular needs of your company, or providing occasional phone support personnel to supplement your internal Call Center team to deal with unusually busy scenarios such as software transitions, major updates, or rolling out new applications.

    Progent's Call Center team of experienced information technology consultants gives your computer users in Cincinnati or anywhere in the state of Ohio instant contact with a large support group with years of background providing phone consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to company efficiency, and Progent's policy is to resolve instead of simply document technical problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional consulting support and training in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so that your IT support is proactive and automated. By detecting emerging trouble spots before they evolve into crashes, system monitoring can head off disruptive and costly network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on a mix of OS platforms.
How Your Cincinnati Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Cincinnati or throughout the state of Ohio, Progent's phone-based computer support engineers can deliver professional and cost-effective system support whenever your business needs it. More than a decade of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix computer problems rapidly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Cincinnati office has a regular independent support technician or maintains a full time IT staff that can handle typical network problems, Progentís Microsoft certified consultants can provide an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the experience to handle unexpected system crises or particularly complicated integration projects.

Features of Progent's Online Network Support for Cincinnati
Progent's phone support, Internet-based repair, network security consulting, and network management services give companies in Cincinnati or throughout the state of Ohio unparalleled leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can deliver your office enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the forefront of network service, executing a broad range of technical projects for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert IT skills, but also a consultant with field-tested approaches for using computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be tempted to permit simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small support organizations who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by each consultant to every client. The discipline of documenting and organizing service records results in more efficient support and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.


An index of content::

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Ubiquiti's UniFi family of Wi-Fi network devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and managed switches. UniFi devices installed across multiple venues with any number of access points can be remotely configured and administered with free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, debugging, monitoring, and analytics. Progent offers the skills of veteran wireless consultants who can assist your organization to assess the value of Ubiquitiís UniFi technology for your environment and help you to design, deploy, administer, and troubleshoot your UniFi solution.

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Remote 24x7 network monitoring, automated alerts, and actionable reports are vital to maintaining the health of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of any size can afford a degree of network stability that was previously limited to enterprises. Progent can provide a variety RMM solutions delivered as economical services designed to help you to detect and fix a most IT network problems before they get big enough to disrupt productivity.

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Progent is hiring a variety of full-time employees such as solutions-driven MCSEs; connectivity consultants with Cisco CCNP or CCIE credentials; and specialists in advanced network architecture with experience in mobile access, wireless networking, high-availability systems, disaster recovery solutions, data preservation, and server virtualization. Progent is also looking for desktop support experts, remote service specialists, and CISSP or CISM accredited security professionals. Progent is also seeking experienced managers able to perform efficiently in our high-growth, virtual office environment. Progent works with independent consultants with proven expertise and field background in crucial IT topics outside Progent's primary service concentration. Progent's Experts Group includes contractors who can provide consulting and programming support for line-of-business applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have specialized knowledge of non-Microsoft operating systems such as Linux derivatives, Apple OS, or Sun, or can provide expert skills in areas such as telecommunications, web site design, EDI, eCommerce, or database management. Independent contractors certified by Progent coordinate with our full-time professionals to provide end-to-end IT services for small and midsize company networks.

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Progent's Microsoft and Cisco certified computer consultants offer expert help with a broad array of technologies and can provide that assistance online anywhere in the U.S. or onsite in major cities throughout the United States and anywhere in California. Progent provides remote support for information systems based on Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for systems that incorporate a mix of Windows and UNIX/Linux technology. Progent also can provide access to the expertise of Cisco CCIE infrastructure engineers for complex network problems, plus the support of CISSP-accredited security engineers to assist with complex security planning and troubleshooting. Progent has delivered remote network support to businesses in every state in the U.S.

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Progent's Cisco-certified network experts can show you how to build an affordable, high availability Internet configuration solution that can achieve 24x7 Internet connectivity through a broad array of fault tolerant Internet access technologies including high availability BGP, automatic fail-over, and multiple ISPs. Progent can provide CCIE professionals to help you utilize the latest technology for 24x7 Internet connectivity to build a cost-effective, fully redundant Internet interface with automatic failover and other features to deliver non-stop Internet availability.

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Progent offers expert remote consulting support to help businesses connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

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Progent's compensation model is based on contribution, so just like working as an independent consultant, your earnings are directly tied to your work effort. Certain Progent support staff stress quality of life and elect to consult at a more relaxed pace, utilizing our flexible schedule to pursue individual pursuits like hiking, motorcycle racing, snow boarding, surfing, vacations, or sharing private time with family and friends. Other consultants take advantage of the chance to make major dollars via hard effort and extended hours. Progent fully encourages either end of the spectrum plus everything in the middle.

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Lync 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network voice communication. Microsoft Lync Server 2010 can extend the capability of Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and simplify administration via integration with Windows AD. Lync can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX gear, or conventional teleconferencing solutions. Progent's certified unified communications experts offer online and onsite support services to help you to maintain and troubleshoot your current Lync Server 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product. Progent can also help you to plan and execute a smooth Skype for Business migration.

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Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange 2016 including designing high availability architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining mass storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

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Lync 2013, now called Skype for Business, allows businesses of all sizes to build a manageable and secure communications ecosystem that supports the modern BYOD computing model with instant messaging (IM), real-time presence, web conferencing with application sharing and whiteboard, as well as IP-based and PSTN calling across a broad assortment of desktop and handheld clients. Progent's certified Lync Server 2013 experts and network architects can assist you to assess the advantages of Lync Server 2013, create an on-premises, cloud-resident (via Lync Online) or hybrid topology appropriate for your current and long-term plans, deploy Lync Server 2013 so as to speed up your return on investment, and deliver custom webinar and onsite training to your management team and users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync 2013 with popular Office and Office 365 applications including Outlook and PowerPoint.

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Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful innovations as well as a redesigned structure. These improvements affect vital facets of IT such as manageability, availability, security and compliance, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can help you evaluate the possible advantages of migrating to Exchange Server 2013, design an efficient validation and rollout strategy, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers affordable remote consulting and management for Microsoft Exchange Server 2013.

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Progentís high availability system experts provide reliability consulting, disaster recovery services, system load balancing, 24x7 interoffice access, non-stop Internet interface design, 24x7 data center consulting, and other non-stop operations support to help your company design a non-stop environment for mission-critical applications. Progent has the knowledge and experience to develop economical, high-availability networks by utilizing the evolving library of Windows Cluster servers such as Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progentís Microsoft and Cisco certified consultants can show you how to you build a high-availability mutli-site network with a completely mirrored Internet connection and intelligent system load balancing.

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System Center Configuration Manager automates application and device deployment and updating, streamlines security and compliance settings control, inventories network assets, guards against corporate data leakage, provides health reporting, allows safe self service, and delivers a common point of control for administering mixed-operating system networks based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud integration specialists can help businesses of any size with any facet of designing, implementing, operating and troubleshooting a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid networks.

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Contract Development for Amazon hybrid cloud integration
Amazon EC2 AMI Reporting

Progent offers affordable online support to help companies of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Glacier for low-cost long-term archiving. Progent can help you with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to create cloud-based or hybrid cloud networking models that efficiently integrate Amazon AWS cloud services. Progent can provide occasional expertise to help you to resolve complex technical issues or Progent can provide comprehensive project management outsourcing services to help you migrate to the Amazon AWS platform on schedule and within budget.

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Cisco wireless Consultants

Progentís Wireless Consulting Services provide a convenient, economical way for businesses of any size to configure, manage, monitor and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and online business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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Exchange 2003 Upgrade Online Support Services
Consulting for Microsoft Exchange Upgrade

Progent's Microsoft Premier professionals offer world-class support for enterprise-wide deployments of Microsoft Exchange 2007. Progent's experts can show you how to prepare for multi-location Exchange Server 2007 installations or upgrades and can provide local technicians to assist enterprises with installations of Microsoft Exchange in the or any region covered by Progent's engineers.

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802.11 Wireless LAN Outsourcing
Support Outsourcing for Wi-Fi Network

Progent can show you how to plan, configure, manage, monitor, and repair an efficient Wi-Fi network infrastructure, select sensible technology, and integrate access points, wireless bridges, antennas, wireless controllers, and various wireless accessories. Progent can also show you how to build a thorough 802.11x system security plan that is well aligned with the security plan for your overall business network.

Integration for SharePoint Server 2010 SharePoint Technical Support Services
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Integration Support for wireless IP phones and Meraki APs
Wi-Fi IP phone integration Computer Consultant

Cisco's wireless IP phones are hardened Wi-Fi devices designed for workers who are on the move within campus, hospitality, retail or other environments where management wants user endpoints that provide more administrative control, security and durability than is possible with the Bring-Your-Own-Device style of mobile communications. Integration of Cisco's wireless IP phones typically demands that IT teams set up and optimize many key pieces of your Wi-Fi environment such as wireless access points, routers, wireless LAN controllers, and call management software. Progent's Cisco-certified consultants offer online and onsite assistance to help your organization create and manage a Cisco wireless IP phone deployment by providing integration services that can range from debugging the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.

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Check Point Series 80 Evaluation
Check Point Power-1 Firewall Network Intrusion Penetration Testing

Progent's Check Point consultants can help you choose and configure Check Point Software Firewall/VPN software and appliances based on Check Point's technology to provide an affordable and efficient security solution for your corporate network. Progent can also show you how to integrate other Check Point technologies including ZoneAlarm and Check Point UTM-1 firewalls with security solutions from other vendors and offer a central source for continuing technical support, administration, education, and consulting services.

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Solaris Technical Support Services
Sun Solaris Support and Help

If your office network combines Sun Solaris platforms with Microsoft Windows, Progent can help you to integrate your servers into a unified environment that permits all your OS platforms to run side by side for easy administration, seamless dataflow, high availability, enhanced performance, and strong security. Progent's Solaris and MS Windows integration assistance offerings feature IT architecture integration and support, consulting for Windows services for UNIX, remote network monitoring and management, online network help and troubleshooting, on-site technical support, and Help Desk services.

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Windows Server 2016 Just In Time PAM Support and Integration
Computer Consultants for Windows Server 2016 Just In Time PAM

Progent's certified information technology experts can provide Windows Server 2016 migration consulting to help organizations of any size to design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can assist you to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to take advantage of the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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Migration Support for Microsoft Exchange 2010 Network Design Consultant for Exchange 2007
Onsite Technical Support for Exchange 2013 Load Balancing
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Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange 2010 and delivers powerful new features as well as a revamped architecture. These enhancements affect vital IT areas like manageability, high availability (HA), security and compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, design a cost-effective test and deployment plan, and educate your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide affordable online support and management for Exchange 2013.

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ERP Contract Programming Firm
Navision Applications Support

In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent can provide consultants experienced in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, management help, upgrade support, and 1-on-1 or group webinar training classes customized to meet your specific requirements. Progent's consultants also can help you integrate and maintain a secure, robust network infrastructure to run your ERP, MRP and accounting solutions.

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If you are an information technology engineer with system support expertise, teaming with Progent and working for our clients will expand your abilities through interaction with our staff of motivated, world-class consulting experts. Progent's focus on offering IT expertise and computer support to small companies will offer you the opportunity to consult closely with business leaders and contribute significantly to the success of exciting organizations. Also, Progent's virtual office network offers state-of-the-art tools for off-site service and wireless connectivity to allow you to deliver speedy fixes when you take on business-critical issues.

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Microsoft and Cisco Certified Call Center Online Help
Call Center Professionals

Progent's Computer Helpdesk Outsourcing Services for desktop support are designed specifically for small organizations who need immediate availability of a Help Desk Service Center with professional phone support and full escalation options but who must operate within a modest IT budget. Key features of Progent's Help Desk Outsourcing Services are Helpdesk Support, Optional Remote Access Support, System Assessment, Expert Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Applications Recommendation and Deployment.

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Microsoft ISA Server 2006 Outsourcing
Online Technical Support for ISA Server 2006

Secure Application Publishing with ISA Server 2006 provides more control over intranet resources while supporting enhanced productivity by making these resources available to authorized remote users. Internet Security and Acceleration Server helps guard corporate applications, services, and information throughout all network components with stateful packet inspection and powerful publishing tools. Progent's Microsoft-certified ISA Server 2006 consultants can show you how to plan, install, set up, and support Internet Security and Acceleration Server 2006 on your system so that your business benefits from a smart and affordable balance of security, convenience, and performance.

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Setup and Support for Windows 2012
Integration for Windows Server 2012 Storage Spaces

Progent's Microsoft-certified consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and migration strategies, optimize your network for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT management, team, create an enterprise-wide security plan, automate network administration, help with creating applications, and build and test a DR/BC plan.

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Remote Technical Support for Microsoft Exchange 2003 Upgrade
Consultant for Microsoft Exchange Upgrade

Progent's certified professionals offer computer support and IT consulting services for Exchange 2003 Server, Microsoft Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's migration, configuration, administration, and troubleshooting services for Microsoft Exchange 2003 Server include planning, installation, project management, local and remote technical support, Help Desk Call Center support, certified security consulting, and full-service network management outsourcing.

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FAQ about Microsoft MCSE Work At Home Job
Q&A about Cisco CCDP Home Based Jobs

For answers to frequent enquiries concerning being a consultant at Progent, refer to Working with Progent Questions and Answers.

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Service Database Online Support Services
Support Outsourcing for Service Database

Progent uses a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by each consultant to each client. The practice of detailing and archiving service activity results in more effective support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.

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Exchange 2016 Migration Technology Consulting Services
Exchange 2016 eDiscovery Support

Progent can help your business in all facets of your migration to Exchange 2016 such as planning high availability system topology for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines, mailbox databases and log files; configuring HLB for fault-tolerant CAS services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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Exchange 2013 Availability Consulting
Microsoft Exchange Support and Integration

Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Exchange Server 2010 and delivers important new features as well as a revamped structure. These improvements affect vital IT areas such as manageability, availability, security and compliance, cost of ownership, teamwork, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of upgrading to Exchange Server 2013, create an efficient validation and deployment strategy, and train your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide affordable online support and management for Exchange 2013.

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Microsoft Windows 10 ADK Services
Windows 10 Configuration On-site Support

Progent's Microsoft-certified consulting experts can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 offered by Progent include Return on Investment analysis, project supervision, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile management, teleworker connectivity, data and identity security, streamlined deployment and administration, network infrastructure design, wired/wireless convergence, business continuity planning, custom training for IT support personnel and end users, and ongoing Call Center support services.

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Engineers for IT Outsourcing
Consulting for Network Support Outsourcing

Progent is organized provide comprehensive remote consulting for all technologies associated with todayís small business IT systems and allows you to outsource a variety of strategic, as-needed support services including a temporary Chief Information Officer to offer advanced planning and budgeting capability, a Call Center for help desk services, proactive remote monitoring, spam/virus filtering as an outside-the-firewall service, best-practices project management help for major initiatives such as site moves oroperating system migrations, connectivity consultants for designing fast and reliable network infrastructure, security specialists to verify information safety and compliance, disaster recovery specialists to help design business continuity strategies, and software developers to write, enhance, or repair mission-critical application programs.

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Citrix Virtualization Professionals
Citrix XenServer Consulting Services

Progent's Citrix-accredited consultants can help your company to understand the business benefits of XenServer and other Citrix products, and can help your IT organization to design, test, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can also analyze your existing XenServer environment and help you to optimize consolidation, responsiveness, security and compliance, availability, and recoverability.

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Office 365 Exchange Online and on-premises Exchange Support
Technical Consultant for Office 365 and Android

Microsoft supports transparent hybrid ecosystems that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have some Exchange mailboxes hosted on your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist you with any facet of planning, implementing and troubleshooting your hybrid Office 365 network. Progent's Exchange specialists can provide as-needed expertise to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is completed on time and within budget.

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VBScript programming Professionals
Microsoft, Cisco and Security Certified Experts web application development Professionals

Progentís team of expert software programmers, relational database architects, and program managers can help enterprise clients to carry out development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to seasoned program managers for advanced planning and project co-ordination or Progent can help customers fill in expertise gaps by offering relational database designers and software programmers skilled in building line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to incorporate SharePoint with other data sources like Microsoft SQL and Excel to create data-intensive intranets and portal sites. Progent also can provide expertise with multiple web development tools and can help businesses to create, expand, troubleshoot, or migrate web applications to take advantage of the latest advances in web technology.

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Train for Online Office PowerPoint
Live Online Office Excel Train

Progent provides customized online instruction for popular client apps and environments including Office and Office 365 Excel, Word, PowerPoint and Visio plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10. Online training provides the benefits of conventional in-person seminars, such as instant interaction between students and trainers, but eliminates the expenses of transportation and the challenge of trying to synchronize the schedules of multiple trainees. Available to individuals or classes of any size, Progent's virtual training permits the trainer to conduct the class from an online office while the clients can be spread across a campus or all over the the U.S. Live online training deploys powerful teaching tools like virtual white boards, electronic hand-raising, and shared desktops. Sessions can be short and targeted to specific topics or extended in duration and broader in scope.

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SQL Server 2014 Virtual Machines Onsite Technical Support
Microsoft Certified Partner SQL Server 2014 Database Migration IT Consulting

Microsoft SQL Server 2014 incorporates major improvements in key areas such as performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that operates seamlessly with all workloads including OLTP, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and onsite services including planning, configuration, administration, remediation, and software development services to enable organizations of any size to realize fast return from their SQL Server 2014 investment.

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System Engineers for Microsoft Office 2000

Progentís computer outsourcing services for small companies include planning Windows XP, .NET, and BackOffice systems, coordinating migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-site troubleshooting, resolving stubborn integration issues, and creating a comprehensive security plan. Progent can show you how to maximize network availability and performance with fault-tolerant configuration, redundant network topology, and proactive network monitoring. Progent also offers special project help for major upgrades and can help with requirements assessment, resource inventory, bill of materials production, vendor qualification, procurement logistics, and complete documentation. Progentís computer outsourcing service also features education for office productivity packages such as Microsoft Office.

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Exchange 2003 Outsourcing
Exchange 2003 Online Help

Progent's Microsoft-certified engineers offer computer help and IT consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows Server 2003, and for the entire line of Microsoft Servers. Progent's migration, integration, administration, and support services for Exchange Server 2003 include system design, installation, project management, local and remote technical support, Help Desk outsourcing, expert security consulting, and full-service network management outsourcing.

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Windows Server 2008 R2 Online Consulting
Windows Server 2008 Professionals

Windows Server 2008 is a major step forward in making IT networks more secure and available, easier to virtualize and manage, faster, and able to provide a better platform for web hosting and development. Progent can help your business benefit fully from the improvements incorporated into Windows Server 2008 by providing certified consulting, tech support, education, staffing, monitoring, and security expertise.

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Trend Micro Scanmail Technical Support Group

Progent's Microsoft-certified experts have two decades of background providing e-mail and integrated email/telephony solutions for businesses. Progent provides economical Microsoft Exchange 2007 Server support services to strengthen email security and virus defense, achieve fault tolerant email, and facilitate remote and mobile email connectivity. Progentís Microsoft Exchange help and support offerings can aid you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT server or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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Network Management Outsourcing Consultants
Managed IT Services Consulting Remote Technical Support

Progent's ProSight portfolio of managed IT services are geared to offer businesses who maintain small internal IT support teams with low-cost help from world-class management tools and technical expertise. Advantages of the ProSight catalog of managed services include predictable IT management costs, smart automation of routine administrative tasks, continual absorption of the latest technology, smooth transition from older systems to up-to-date solutions, improved fit between information technology with business objectives, access to veteran network consultants, and allowing management to concentrate on business rather than fast-evolving information technology.

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SharePoint IT Consultants
SharePoint Support Services

Progentís Microsoft-certified experts offer small and medium sized businesses computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, groups and information. SharePoint Portal Server provides a central spot for your employees or customers to connect to, manage, distribute and interact with useful information, documents, and software and to interact with other people. It enables faster and more intelligent decisions, more effective sharing across teams and more streamlined business processes. The main objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information available within and without an organization. Windows SharePoint Services join employees, clients, workgroups and major tasks with the knowledge theyíve developed in a way that makes data easy to locate, retrieve and apply.

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