Fast Online Support for Cincinnati Ohio Information Networks
Immediate Remote Help for Cincinnati SystemsFor organizations located in Cincinnati Ohio, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage because they possess the practical experience and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. This reduces direct expenses since solutions require minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly important for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to many online service companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where fast repairs somehow turn into big bills. Progent's penchant for dealing with technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested processes that permit the maximum level of effectiveness for online engineering help and repair for IT systems of any size. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to interface to your company's system without compromising system security.

Progent's advanced customer support database system maintains thorough documentation for all service that Progent's customers have been provided. Progent's team consultants have access to the records of all help delivered to each Progent customer by any engineer. This database of trouble tickets and solutions is organized as a readily accessible support knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's remote consulting specialists can find the best resolutions promptly.

Online support services available from Progent to clients in Cincinnati Ohio include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow transparent backup and fast recovery of important files/folders, apps, images, plus virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and give your password you are asked to verify who you are on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized for this second means of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you�re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center service offerings for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk or revamping your existing one, identifying or enhancing Help Desk software to address the unique requirements of your business, or providing temporary phone support staff to reinforce your in-house Call Center team to deal with demanding situations like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned network experts provides your workers in Cincinnati Ohio immediate communication with an efficient support group with years of experience delivering phone help and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a crucial enabler of company success, and Progent's aim is to solve and not just record IT problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based professional consulting expertise and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. To read more about Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center2, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Cincinnati Ohio online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to accommodate your business so your network maintenance is proactive and automated. By uncovering looming problems before they result in network outages, remote monitoring can head off disruptive and costly information system breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by a variety of OS platforms.
How Your Cincinnati Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Cincinnati Ohio, Progent's phone-based network support engineers are ready to deliver expert and economical IT help the moment your organization needs it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Cincinnati business deals with a regular freelance support technician or employs an in-house IT staff that know how to deal with the majority of network problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to solve unexpected network emergencies or particularly complex integration problems.

Features of Progent's Online Computer Support for Cincinnati Ohio
Progent's online help, remote troubleshooting, system security expertise, and network management services give businesses in Cincinnati Ohio the greatest leverage for your support investment. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk call center support and system administration, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT background, refined support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    Cisco's Meraki MS line of switches are designed for sites ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote expertise to assist your company to design and deploy an efficient network architecture based on Meraki switches, streamline network administration with Meraki's cloud-based management tools, set up policies to ensure security and compliance, develop and test a disaster recovery strategy, and resolve issues associated with any facet of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to build a unified networking infrastructure.

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    Microsoft SQL Server 2014 includes major enhancements in key areas such as speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory technology that operates seamlessly across all workloads including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite services that include planning, configuration, management, troubleshooting, and application development expertise to enable organizations of any size to achieve maximum business value from their SQL Server 2014 investment.

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    Progent's Microsoft-certified SQL Server developers and database administrators offer online consulting to help businesses of any size to build, manage, and troubleshoot applications based on the Microsoft SQL Server platform and Microsoft's .NET architecture. Progent's SQL Server experts offer help with any element of application development in solutions that can include small office databases to VLDB applications and enterprise-class data warehousing.

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    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance problems.

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    Progent's support services for software/firmware update management offer organizations of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your servers, endpoints printers, infrastructure appliances like routers and wireless access points, and Internet-of-Things devices like alarms and robotics.

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    Progent's Citrix experts can assist you to assess the strategic benefits of the various versions of Essentials for Hyper-V, assist you to integrate Citrix administration tools in your Hyper-V network, and show you how to deploy Citrix Essentials for Hyper-V to enhance the responsiveness, uptime, consistency, and recoverability of your virtualized environment while reducing the cost of equipment and operations and simplifying management processes.

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