Fast and Affordable Remote Support for Cincinnati Ohio IT Networks
Immediate Online Consulting for Cincinnati SystemsFor organizations located in Cincinnati Ohio, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to resolve most information system problems quickly. This reduces direct costs since solutions use up minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding network outages and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced remote technical support know-how is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you actually get. Unlike many online support organizations, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple model for billing do away with situations where fast fixes somehow end up as large invoices. Progent's penchant for disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies that allow the maximum level of effectiveness for online consulting and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to access your system remotely without compromising corporate security.

Progent's powerful customer support reporting system includes detailed records of all support that Progent's clients have been provided. Progent's staff service personnel have access to the records of assistance delivered to every customer by any consultant. This database of trouble tickets and resolutions is structured as a quickly searchable proprietary knowledge base that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from vendors' in-house product engineers with the result that Progent's online service specialists are able to come up with the best resolutions quickly.

Online technical support services available from Progent to customers in Cincinnati Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's top enterprises. The ProSight line of outsourced network management services covers all key facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow transparent backup and fast recovery of vital files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your IT network, Progent's software/firmware update management services allow your IT staff to focus on more strategic projects and tasks that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured online account and give your password you are asked to confirm who you are via a unit that only you have and that uses a separate network channel. A wide selection of devices can be used as this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For details about Duo identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time management reporting plug-ins designed to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center team of veteran information technology professionals offers your clients in Cincinnati Ohio quick communication with a dependable technical support resource with substantial background offering telephone-based consulting and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a significant driver of business productivity, and Progent's intent is to fix rather than merely record IT issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers remote and in-depth consulting support and training in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and training for Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn more concerning Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center2, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Cincinnati Ohio online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can customize Operations Manager to suit your environment so your IT support is proactive and automated. By uncovering emerging trouble spots before they expand into network outages, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or systems powered by multiple operating systems.
How Your Cincinnati Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Cincinnati Ohio, Progent's online network support engineers can deliver effective and affordable IT help the moment your organization has to have it. More than two decades of providing online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Cincinnati business works with a local independent support technician or maintains an in-house IT staff that know how to handle day-to-day network problems, Progent's Microsoft certified consultants can still provide a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to address sudden system emergencies or especially challenging integration problems.

Details of Progent's Online Network Services for Cincinnati Ohio
Progent's phone support, remote troubleshooting, system security expertise, and system management services give offices in Cincinnati Ohio unparalleled leverage for your support budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk support and network management, Progent's professionals can provide your office world class IT support while permitting you to avoid the cost and administration overhead of running a large internal IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional experience, in the trenches of IT support, executing a broad range of technical projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This ensures that you get not just world-class technical help, but also a support engineer with proven methods for using computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises help per minute. As a result, you owe exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Companies who work with familiar independent consultants or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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