Immediate Remote Technical Support for Cincinnati Ohio IT Networks
Urgent Remote Technical Support for Cincinnati NetworksFor businesses located in Cincinnati Ohio, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage because they possess the practical background and are equipped with the advanced tools required to resolve most network problems rapidly. This lowers direct costs because solutions require fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization saves even more with incidental costs by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support experience is especially valuable for businesses that rely on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote service firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from situations where quick solutions somehow turn into substantial bills. Progent's skill at solving technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-tested methodologies which allow the highest degree of effectiveness for remote technical support and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's online support team to link to your network remotely without violating network security.

Progent's proven technical support database system keeps comprehensive documentation for all service that Progent's customers have received. Progent's authorized consultants have access to the records of assistance delivered to every client by every Progent consultant. This archive of anomalies and resolutions is stored as a quickly retrievable proprietary knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with important industry leaders including Cisco and Microsoft make available other extensive technical support databases and permit quick access to vendors' internal engineering staff so Progent's online consulting experts are able to find optimal resolutions promptly.

Online technical support services offered by Progent to customers in Cincinnati Ohio include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. The ProSight series of network management outsourcing services covers all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable transparent backup and rapid restoration of critical files/folders, applications, system images, and VMs. ProSight DPS helps you recover from data loss caused by hardware failures, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides maximizing the protection and reliability of your IT network, Progent's patch management services permit your IT team to concentrate on more strategic initiatives and tasks that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized as this added means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting plug-ins designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk or revamping your established organization, selecting or customizing Help Desk Call Center application software to address the particular demands of your company, or providing temporary online staff to reinforce your in-house Call Center team to handle demanding events such as software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced network experts provides your computer users in Cincinnati Ohio immediate contact with a reliable support resource with years of background delivering telephone-based support and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a major enabler of company productivity, and Progent's goal is to solve rather than just annotate technical problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team provides online professional consulting support and training in key business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's consulting, custom programming, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center2, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Cincinnati Ohio remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to fit your environment so your IT support is proactive and automated. By spotting looming trouble spots before they grow into full-scale emergencies, system monitoring can minimize inconvenient and costly service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments based on a variety of platforms.
How Your Cincinnati Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Cincinnati Ohio, Progent's online network support engineers are ready to deliver professional and cost-effective IT support the instant your organization requires it. More than 20 years of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to repair computer problems quickly while avoiding the expense and lost time associated with in-person service calls.

Even if your Cincinnati company has a local freelance support technician or employs an in-house IT staff that can handle typical network problems, Progent's Microsoft certified engineers can still offer an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to handle sudden network crises or particularly complex integration projects.

Details of Progent's Remote Computer Support for Cincinnati Ohio
Progent's phone help, Internet-based repair, system security consulting, and system management services offer offices in Cincinnati Ohio the greatest leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can deliver your business world class IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the forefront of IT service, executing a wide range of technical tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not only expert IT capability, but also a consultant with proven approaches for applying technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from painful and costly service losses.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

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    Progent provides small and medium size organizations professional consulting for Intrusion Protection products and IPsec VPN solutions from major firewall and VPN security vendors including Check Point Software, Juniper Networks, and Symantec. Progent can show you how to create a detailed security strategy and select the right products from a variety of suppliers to achieve your security objectives while sticking within your budget restraints.

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    Microsoft Dynamics Customer Relationship Management helps small companies build positive client relationships. Built-in Sales and Customer Service modules allow in-house staff to share data to help improve sales success and offer steady, effective customer service. Progent can configure the most sensible network infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MSCRM professional who can show you how to combine Microsoft CRM with your marketing or customer support databases.

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    Progent offers network support for medium size businesses who have 100 to 250 network users. The mid-size company or office has traditionally been an underserved part of the market for IT consulting services. The cost structures and service delivery practices of large third-party service firms make them too expensive for the typical small business or small medium business (SMB), which commonly has a minimal IT budget with which to maintain an IT network whose advanced technology and sophistication are often similar to the information systems of much larger enterprises. Progent's support delivery model, which takes great advantage of online service, virtual network infrastructure and 24x7 network monitoring, dramatically lowers the IT support costs of a small-medium business while offering the small company with big-company service from certified, IT experts with background in a broad range of small business network solutions. If your mid-sized company or small business is searching for the quality of IT support needed by a medium size organization without paying big-company costs, you need Progent.

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    Progent's Microsoft-certified consultants can assist you you to calculate the benefits of Windows Server 2008 for your business, create pilot programs and rollout strategies, install Windows Server 2008 with your IT infrastructure and applications, train your IT personnel how to use new administration utilities, and provide ongoing consulting and support via budget-friendly options including Help Desk Call Center service and online technical assistance.

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    Progent's certified ISA Server consulting experts have extensive experience developing Microsoft-based security designs for information systems with many locations, remote users, and mission-critical web-based applications. A Progent ISA Server consultant can help your small or mid-size company design and implement a configuration of ISA Server 2004 that supports your IT security requirements without restricting your network.

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    Progent can assist small and medium-size companies to configure and troubleshoot video conferencing solutions to allow their at-home workers to collaborate effectively with colleagues and customers.

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    Progent's Microsoft-certified consultants can provide network help and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's consulting professionals can show you how to plan, integrate, maintain and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, Microsoft SharePoint Server, Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager.

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    Lync Server 2013, renamed Skype for Business, enables organizations of any size to create a centrally managed and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing style with IM, presence, audio/video and web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony across a broad assortment of desktop and handheld clients. Progent's Microsoft-certified Lync 2013 experts and network integrators can help you to evaluate the advantages of Lync 2013, design an on-premises, cloud-resident (with Microsoft Lync Online) or mixed topology suitable for your present and future goals, deploy Lync Server 2013 in a way that expedites your return on investment, and provide live webinar and on-premises training to your IT staff and users. Progent has expertise in key pieces of a Lync 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync Server 2013 with key Office and Microsoft 365 apps such as Outlook and PowerPoint.

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    For corporations with branch offices in or any region served by Progent's consultants, Progent's Microsoft-Certified network support professionals and certified Cisco system consultants offer a variety of IT consulting services including project planning, Sarbanes Oxley compliance, office relocations, enterprise security, network architecture, local or remote branch office support, and technical support for co-location hosting environments. A Progent network architect can help you plan a multi-site network that makes smart use of colocation facilities and Internet data centers. Progent's Microsoft Certified engineers can help major enterprises plan, deploy and support massive rollouts of the latest versions of Microsoft technology including Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent's CCIE and Cisco Certified Network Professional consultants can help you configure Cisco technology for connectivity solutions that combine simple, high-performance, integrated, and remote networking.

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    Cisco's network security and remote connection products for small businesses represent a full line of easy-to-administer security products to help safeguard your wired and wireless information system. Cisco's VPN line includes routers, firewalls, intrusion detection systems and VPN concentrators. Progent's professional consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security solutions that fit most closely with your company goals.

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    Progent's ProSight family of managed services are geared to offer organizations who have minimal in-house IT support staffs with affordable access to world-class management platforms and technical expertise. Advantages of the ProSight line of managed services include flat-rate network management expenses, smart automation of routine management processes, continual adoption of new information technology, graceful transition from older technology to current solutions, close fit between computer technology with business objectives, guidance from veteran IT experts, and allowing management to concentrate on business rather than ever-changing information technology.

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    Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Exchange Server 2003 upgrade plan that avoids productivity disruption, simplifies long-term service requirements, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the background to finish your move rapidly and affordably. Progent's Microsoft Exchange 2003 help, troubleshooting, and design offerings include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.

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    Progent can assist your organization to plan a migration to Teams from Skype for Business Online and install, manage, and debug a cloud-based or hybrid implementation of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.

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    Progent's Cisco certified wireless networking experts can provide economical remote and onsite support for both end-of-life and modern Wave 2 Aironet Wi-Fi access points and Progent can help your business to plan and maintain wireless solutions that include indoor and outdoor/ruggedized Aironet APs.

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    Progent's Wi-Fi site survey and predictive modeling assist you to plan, install and debug a Wi-Fi network adapted to your environment, offering your business a WLAN that delivers the reception, performance, capacity, Quality of Service, security, and hand-off ability your company needs. Wireless survey services from Progent include remote predictive modeling for planning a wireless LAN and onsite survey services for validating, optimizing, and troubleshooting an operational wireless network.

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    Progent can provide small and medium-size businesses supplemental or fully outsourced Help Desk call center support services for an at-home workforce.

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    Progent's Support Program for IT Service Providers lets you use Progent's information technology experts while retaining your own brand as a transparent arm of your network consulting staff.

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    For custom program creation, Progent can provide programming experts to produce line-of-business applications in areas such as eCommerce, web site design, Microsoft Business Solutions packages such as Great Plains Software accounting system, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Internet Information Services to build company-specific eCommerce solutions powered by Microsoft ASP.NET. Also, Progent offers experts in a wide range of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also can provide specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

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    Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting services. Progent has a group of IT consultants located in the Tampa area, and Progent also offers online expertise from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness experts. Progent can also assist your business to design and carry out a move to the Flexential facility with services like planning solution architecture, specifying hardware, system configuration and validation, troubleshooting, streamlining remote management, and educating your IT support team.

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    Progent's Juniper-certified network engineer can assist your company to plan and deploy Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and upgrade smoothly from discontinued equipment to current versions. Progent's Junos OS engineers can also provide expertise with Juniper's premier network control software to help you to streamline the management and strengthen the protection of your Juniper VPN devices and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations manage environments that incorporate a mix of Juniper's software platforms.

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    Microsoft Small Business Server (SBS) is a low-cost collection of server products that offers the foundation for a powerful but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a network consultant with real-world background and extensive experience in planning and building cohesive and comprehensive business technology solutions. Progent's Microsoft-certified experts have broad backgrounds with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise ensures you success in installing, administering, and troubleshooting IT environments based on the SBS line of servers and programs.

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