Fast Online Technical Support for Cincinnati Ohio IT Networks
Immediate Phone Consulting for Cincinnati SystemsFor companies located in Cincinnati Ohio, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional value because they possess the practical background and are equipped with the advanced technology needed to resolve most network problems rapidly. This reduces direct expenses since service calls use up minimal billable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your organization benefits additionally with incidental costs by reducing or eliminating system outages and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support experience is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to many remote support firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing save you from situations where quick fixes somehow end up as big invoices. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized tools and proven processes that promote the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to connect to your company's network remotely without violating system security.

Progent's advanced technical support database system keeps comprehensive documentation describing all support that Progent's customers have received. Progent's staff service personnel have access to the records of support delivered to every customer by any Progent engineer. This history of trouble tickets and fixes is stored as a quickly exploitable support knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft open up other extensive technical databases and permit priority access to vendors' in-house product engineers so Progent's online consulting experts are able to determine the most efficient solutions promptly.

Online technical support services provided by Progent to companies in Cincinnati Ohio include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow non-disruptive backup and rapid recovery of critical files, applications, images, plus virtual machines. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving information network. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and activities that derive maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and give your password you are asked to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be used for this added means of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For details about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting tools created to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can support you in creating an effective new Call Center or revamping your current one, evaluating or enhancing Help Desk software to handle the particular requirements of your company, or adding temporary phone support staff to reinforce your existing Call Center team to handle demanding scenarios like software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts provides your computer users in Cincinnati Ohio fast access to a large technical support group with substantial experience delivering phone help and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a solid enabler of business success, and Progent's policy is to solve rather than simply track network issues.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Team provides online professional consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for popular Microsoft applications including CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information on Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center2, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Cincinnati Ohio remote IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can configure SCOM to fit your environment so your IT maintenance is proactive and automated. By spotting looming problems before they evolve into network outages, automated monitoring can ward off stressful and expensive network crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a mix of platforms.
How Your Cincinnati Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Cincinnati Ohio, Progent's online computer support engineers can provide effective and cost-effective IT help the moment your business requires it. More than two decades of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix computer problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Cincinnati organization has a local independent support technician or maintains an in-house IT staff that can handle common computer problems, Progent's Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to resolve unexpected system emergencies or especially complex integration problems.

Features of Progent's Remote Network Support for Cincinnati Ohio
Progent's online help, Internet-based repair, system security expertise, and network management services offer companies in Cincinnati Ohio the greatest leverage for your support investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk support and network management, Progent's experts can provide your office enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, refined support software, and familiarity with corporate IT allow offices to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the forefront of network service, executing a wide variety of IT projects for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits by the minute. As a result, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has little competition. Businesses who utilize familiar freelance service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer 24x7 system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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