Fast Online Help for Cincinnati Ohio Information Networks
Fast Remote Help for Cincinnati SystemsFor businesses in Cincinnati Ohio, Progent provides remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's online support engineers offer exceptional leverage because they possess the practical experience and have access to the advanced technology required to solve the majority of information system problems rapidly. Efficient support lowers direct expenses since solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization saves even more with incidental costs by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially important for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. In contrast to typical online service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast solutions manage to end up as large bills. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized technologies and field-tested methodologies that ensure the highest level of effectiveness for online technical support and repair for IT networks of all sizes. Progent provides safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to communicate with your company's network remotely without compromising corporate security.

Progent's sophisticated technical support database system keeps comprehensive documentation of the support that Progent's customers have received. Progent's team service personnel have the benefit of the history of support provided to every customer by any Progent consultant. This database of problems and solutions is organized as an easily retrievable proprietary database that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working associations with key technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and permit priority response from vendors' in-house product engineers so Progent's remote consulting specialists are able to find the most efficient resolutions in the least time.

Online support services offered by Progent to companies in Cincinnati Ohio include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network professionals offers your computer users in Cincinnati Ohio rapid communication with a large technical support group with extensive experience offering telephone-based consulting and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a crucial contributor to company productivity, and Progent's target is to solve rather than just report IT problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based professional engineering expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, programming, and training services, see Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Cincinnati Ohio online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your business so that your computer maintenance is proactive and automated. By uncovering emerging trouble spots before they cause network outages, proactive monitoring can head off inconvenient and expensive network crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support multiple OS platforms.
How Your Cincinnati Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent. For offices and startups in Cincinnati Ohio, Progent's online network support engineers can provide effective and affordable IT help whenever your company needs it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to solve IT problems rapidly while avoiding the expense and lost time associated with in-person support visits.

Even if your Cincinnati company works with a local independent support technician or employs a full time organization that know how to handle common network problems, Progent’s Microsoft certified consultants are available to provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to address sudden network crises or particularly tough integration problems.

Benefits of Progent's Network Help for Offices in Cincinnati Ohio
Progent's remote technical help services enable your Cincinnati company to realize the advantages of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will derive greater strategic worth by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your local support resources
    With most companies in Cincinnati Ohio, local computer service resources, whether consisting of independent consultants or an in-house IT staff, can take care of the majority of technical issues. However, IT crises sometimes occur when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your usual support personnel. In these cases, Progent's online support experts offer an easy, quick, and budget-friendly solution to supplement your local help and to convey useful information to improve your capability to resolve future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller companies commonly depend on individual freelance service providers. While independent consultants have smaller overhead than larger consulting firms and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the absence of reserve help may force your business to wait for assistance during an IT crisis. As your business expands, network unavailability and trouble with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service expertise to insure your IT system stays available.

  • Build a Solid Basis for Seamless Expansion
    Companies often begin with an information system created on a shoestring budget. Lacking a proper framework, band-aid repairs often get thrown onto a shaky foundation. As a network grows, stability and scalability issues can hinder the productivity of the organization. Such badly built systems require proper analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a network infrastructure that can deliver the solid foundation to handle current business requirements and facilitate future growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller offices need guidance and technical education to navigate through an ever more complex maze of technology alternatives capable of accelerating business growth and enhancing productivity. They hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical experience, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, at the front lines of IT support, executing a broad variety of technical tasks for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class IT help, but also a support engineer with proven methods for using computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help per minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Companies who work with familiar independent consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Progent's Cisco-certified network engineers can show you how to build an economical, high availability Internet configuration solution that can deliver non-stop Internet access via a broad range of fault tolerant Internet access products and services including high availability BGP, automatic fail-over, and redundant ISPs. Progent offers Cisco Certified Internetwork Expert consultants to help you utilize the most current techniques for fault tolerant Internet connections to create an economical, fully redundant Internet network with automatic failover and other capabilities to create non-stop Internet access.

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