Immediate Online Troubleshooting for Cincinnati Computer Networks
For organizations located in Cincinnati or anywhere in the state of Ohio, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.
Progent's online support engineers offer exceptional value due to the fact that they possess the real-world background and are equipped with the advanced tools needed to resolve most network problems rapidly. Efficient support lowers direct expenses because solutions require minimal billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company saves even more with incidental costs by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you receive. Unlike many remote support organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor fixes manage to end up as major bills. Progent's skill at dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized tools and field-proven methodologies that permit the highest level of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your computer system without violating network security.
Progent's advanced technical support reporting system maintains extensive records of all support that Progent's customers have received. Progent's staff engineers have access to the history of support delivered to every Progent client by every engineer. This database of anomalies and solutions is stored as a readily accessible internal database that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with important industry leaders such as Cisco and Microsoft open up other vast technical support databases and permit priority response from vendors' internal product engineers so Progent's remote service specialists are able to find the best resolutions promptly.
Remote support provided by Progent to companies in Cincinnati and anywhere in the state of Ohio include:
Authorized MS Windows Support
Progent's Microsoft-expert online support engineers can deliver computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist your business to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies a consultant's technical skills at the master level. CCIEs can resolve the most difficult issues encountered in network infrastructure planning, installation, administration, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad expertise allows them to solve problems rapidly. In many cases, less qualified service providers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can connect to your environment via sophisticated remote troubleshooting technology in order to provide fast, secure, and economical diagnosis and repair.
Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
Progent locations in the Cincinnati Metro Area
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of infrastructure appliances by offering consulting services that include:
CISM and CISSP Premier System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your business to recuperate quickly following a damaging penetration. Security consulting services available from Progent include: thorough data security and compliance evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; configuring firewalls; establishing secure techniques for off-site and mobile communication; guarding your email system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent can provide expert remote support to help companies of any size integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to address a broad array of computer technologies including network infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server consolidation and easy management in networks that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical problems enables fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to utilize the same advanced technology used by some of the industry's top enterprises. The ProSight suite of outsourced network management services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so any potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Cincinnati Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk team of veteran information technology experts offers your customers in Cincinnati or anywhere in the state of Ohio instant communication with an effective support resource with substantial background providing telephone-based help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial contributor to business efficiency, and Progent's policy is to solve rather than simply track IT issues.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based and in-depth consulting expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Cincinnati, or anywhere in the state of Ohio, online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By detecting looming problems before they result in downtime, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments powered by a variety of OS platforms.
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Cincinnati or anywhere in the state of Ohio, Progent's phone-based network support engineers can deliver professional and cost-effective system help whenever your business requires it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-premises support visits.
Even if your Cincinnati office relies on a regular independent support technician or employs a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to solve sudden network emergencies or particularly complex integration problems.
Benefits of Progent's IT Support for Businesses in Cincinnati
Progent's remote support services enable your Cincinnati organization to enjoy the benefits of timely, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will derive greater business value by being increasingly available, productive, and secure. Advantages to your company include:
- Seamless virtual extension of your local IT resources
For most organizations in Cincinnati and throughout Ohio, local computer support resources, whether consisting of freelance consultants or an in-house maintenance staff, can deal with typical technical issues. On the other hand, IT crises might occur when local support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local service personnel. In these situations, Progent's online support experts provide a convenient, fast, and affordable solution to augment your local resources and to transfer valuable information to improve your capability to handle downstream issues locally.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller businesses commonly depend on independent freelance consultants. Although independent service people have less overhead than larger service organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of fallback help may force your business to go without help during an emergency. As your network grows, system unavailability and problems with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service experts to make sure your network remains available.
- Create a Scalable Basis for Seamless Expansion
Businesses typically begin with an IT system implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled onto a shaky foundation. As a company grows, stability and expandability issues can hinder the success of the business. Such poorly built environments require proper analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a network architecture able to deliver the solid foundation to meet critical business demands and simplify downstream growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller offices require guidance and technical education to negotiate an ever more complicated array of technology alternatives available for accelerating business growth and improving efficiency. They hardly need a computer consultant who is attempting to sell a specific vendor's products. IT consulting and product selling can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align technical consulting with the real interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable offices to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. Consequently, you owe just for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by every consultant to each customer. The discipline of detailing and organizing service records results in more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer 24x7 system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.