Immediate Online Help for Cincinnati Ohio Computer Networks
For companies located in Cincinnati Ohio, Progent provides remote support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support engineers provide excellent value due to the fact that they have the real-world background and have access to the advanced tools required to solve most network problems quickly. Efficient support lowers direct costs since service calls require fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits additionally in incidental expenses by reducing or eliminating network downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is especially valuable for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing model for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the support that you receive. In contrast to typical remote support companies, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where quick repairs somehow end up as major tabs. Progent's penchant for dealing with technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-tested processes that ensure the maximum degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to connect to your company's computer system without compromising system security.
Progent's sophisticated customer support database application maintains thorough documentation of the service that Progent's clients have received. Progent's team consultants have the benefit of the details of services delivered to every client by any consultant. This history of trouble tickets and resolutions is organized as an easily accessible proprietary knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft open up other extensive support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to arrive at optimal solutions promptly.
Remote support offered by Progent to businesses in Cincinnati Ohio include:
Certified MS Windows Experts
Progent's Microsoft-premier online support experts offer network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to assist your company to deploy, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and indicates a person's network technology knowledge at the master level. CCIEs know how to handle the most difficult problems surrounding network design, integration, administration, security, and repair. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an excellent value since their deep expertise allows them to solve problems quickly. In typical instances, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can tie into your network by means of sophisticated remote troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of networking devices by delivering consulting services that include:
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM and CISSP cybersecurity experts offer a variety of system protection solutions to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to clean up quickly after a serious penetration. Security solutions offered by Progent cover comprehensive data security and compliance evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; integrating firewalls; designing safe mechanisms for off-site and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert online support services to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to cover a broad range of information technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in networks that combine Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight series of network monitoring and management services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Cincinnati Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of veteran information technology professionals provides your workers in Cincinnati Ohio rapid communication with an effective technical support resource with substantial experience providing telephone-based help and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center perception as a significant enabler of business efficiency, and Progent's goal is to fix and not merely annotate IT issues.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Group can supply phone-based professional consulting support and training in specific application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Cincinnati Ohio online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your IT maintenance is proactive rather than reactive. By exposing possible issues before they result in full-scale emergencies, system monitoring can head off stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems powered by a combination of platforms.
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Cincinnati Ohio, Progent's phone-based network support engineers are ready to deliver expert and affordable IT help the instant your organization requires it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to fix IT problems quickly while avoiding the cost and lost time associated with on-site support visits.
Even if your Cincinnati organization works with a regular freelance support technician or maintains an in-house IT staff that know how to deal with common network problems, Progentís Microsoft certified engineers can offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to fix unexpected system emergencies or especially tough integration problems.
Benefits of Progent's Network Help for Organizations in Cincinnati Ohio
Progent's online network troubleshooting services enable your Cincinnati organization to enjoy the advantages of on-call, world-class network support without the cost of managing an in-house IT organization. Your information system will derive greater business worth by being more available, efficient, and secure. Benefits to your company include:
- Seamless virtual extension of your local support resources
For most offices in Cincinnati Ohio, local network service providers, whether consisting of outside consultants or an in-house IT staff, can handle the majority of network problems. However, serious problems sometimes spring up when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these situations, Progent's on-call support professionals provide a convenient, quick, and economical solution to supplement your local help and to convey valuable knowledge to improve your ability to handle future problems locally.
- Less Reliance on Freelance Service Providers
For network support, smaller businesses commonly depend on independent freelance service providers. While freelance consultants have less internal costs than big consulting organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the lack of fallback help may require your business to go without help during an emergency. As your business expands, network unavailability and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of reserve service expertise to insure your network stays available.
- Build a Scalable Foundation for Smooth Growth
Organizations often start with an IT architecture implemented on a shoestring budget. Without a robust framework, slap-dash repairs often get thrown on top of a shaky foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. Such poorly built environments need proper analysis, smart long-term planning, and wide technical knowledge to evolve to a system architecture that can offer the stable foundation to handle critical business requirements and ease future expansion.
- Work with Problem Solvers Rather Than Product Vendors
Smaller organizations need guidance and technical training to negotiate an increasingly complex maze of product alternatives available for promoting business growth and improving efficiency. They do not need a computer engineer who is trying to resell a certain vendor's technology. Network support and product sales can result in a scenario where the proposed
solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to match IT expertise with the real interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, at the forefront of IT service, executing a broad range of IT projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not only world-class IT capability, but also a consultant with proven methods for using technical knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help by the minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Businesses who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.