Online Computer Network Support for

Immediate Online Technical Support for Cincinnati IT Networks
For businesses in Cincinnati or anywhere in Ohio, Progent offers remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced tools needed to solve the majority of information system issues quickly. Efficient support reduces immediate costs because solutions accumulate fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in incidental expenses by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive online technical support know-how is particularly important in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to many remote support firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for billing do away with situations where quick repairs somehow turn into major tabs. Progent's skill at disposing of problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized tools and field-proven processes which ensure the maximum degree of efficiency for online consulting and troubleshooting for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to connect to your company's environment remotely without violating system security.

Progent's advanced technical support reporting system stores detailed histories for the support that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of services provided to each customer by every consultant. This database of issues and solutions is structured as a quickly exploitable internal database that allows Progent's remote support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's remote service specialists are able to come up with optimal solutions quickly.

Online support services available from Progent to companies in Cincinnati and anywhere in the state of Ohio include:

• Certified MS Windows Experts
  Progent's Microsoft-certified online service experts can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a broad range of technology support services such as Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 design, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Microsoft Access Application Development, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a broad range of cost-effective desktop services to assist you company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration help plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco CCIE certification is the highest recognition for networking engineers, and validates a person's technical skills at the master level. Cisco CCIEs know how to handle the most challenging problems associated with network design, installation, maintenance, compliance, and repair. CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program patches. CCIEs provide exceptional cost-effectiveness because their depth of experience permits them to fix problems rapidly. In typical cases, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system by means of the latest on-line support technology in order to perform quick, safe, and affordable analysis and remediation.

  Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure appliances. Cisco technology consulting provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Access Points engineering support, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.

• CISSP and ISSAP Qualified System Security Consultants
  Progent's qualified CISM and CISSP security and compliance consultants offer a range of security solutions to enhance the defenses of your Windows, macOS and OS X, Linux environment against assaults or help you to clean up quickly following a serious penetration. Security support services available from Progent include: comprehensive network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; establishing secure architectures for remote and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 network monitoring.

• Cloud Integration Solutions
  Progent can provide advanced remote support services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services quickly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and administer a DR system based on VMware SRM.

  Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based support services to address a wide spectrum of computer technologies including network infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux environments. Progent's team-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.

  Progent's UNIX/Linux support engineers can offer urgent remote assistance resolving problems affecting UNIX/Linux networks based on leading variants of UNIX including:
  — Apple Mac OS X
  — Sun Solaris
  — IBM AIX OS
  — HP-UX
  — BSD
  — Silicon Graphics IRIX (SGI/IRIX)
  

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote engineering services include:

• Call Center Services
  Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the resources to assemble and manage an in-house Help Desk Call Center but who want fast response from a reliable Help Desk with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

  Progent's Call Center consulting services can aid you in creating an effective new Call Center or enhancing your existing one, identifying or modifying Help Desk Call Center software products to meet the particular requirements of your business, or adding occasional phone support staff to work with your in-house Help Desk group to deal with demanding events like software transitions, mass updates, or installing brand new applications.

  Progent's Help Desk team of experienced network professionals offers your computer users in Cincinnati or anywhere in the state of Ohio fast assistance from a reliable network service group with years of experience providing phone consulting and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center recognition as a crucial driver of business efficiency, and Progent's goal is to resolve instead of merely track network issues.

• Applications Services: Training, Custom Development, and Integration
  Progent's Applications Consulting staff provides remote and in-depth engineering expertise and education in special business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, customization, and education services, go to Progent's Business Application Experts Group.

• Unified and Streamlined Management of Hybrid Cloud Networks
  Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

• Remote Hybrid Network Monitoring and Reporting Support
  Progent can deliver businesses in Cincinnati, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your IT support is proactive and automated. By detecting potential trouble spots before they cause full-scale emergencies, proactive monitoring can ward off stressful and expensive information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate a mix of operating systems.

Even if your Cincinnati business relies on a local independent support technician or employs an in-house organization that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified consultants can still provide a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to address sudden network crises or especially tough integration problems.

Features of Progent's Remote Network Services for Cincinnati
Progent's phone help, remote repair, system security consulting, and network administration services offer companies in Cincinnati or anywhere in the state of Ohio the greatest leverage for your support investment. Whether you require occasional phone support and remote network repair or full-time Help Desk Call Center support and network management, Progent's professionals can deliver your organization enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support services include:

• Fast Telephone Access to Microsoft Certified Professionals
  Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Cincinnati and is also ideal for customers in geographic areas of Ohio that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and continuing training.

• Per Minute Billing to Reduce Costs
  Progent offers remote support on a by-the-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online help and asks for no monthly retainer for support services provided during normal business hours. This keeps you from paying big bills for quick fixes.

• Access to Cisco Network Infrastructure Experts
  Progent's certified experts for Cisco offers the services of on-staff professionals with experience in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, reliable, and secure connectivity for local and remote networking.

• Application Experts Team
  Progent's basic consulting offerings consist of system integration, MS Exchange Server expertise, corporate security planning, and Help Desk outsourcing services. Progent's Experts Team can provide in-depth consulting support for critical business applications. Support available from the Application Experts Team includes:
  — Microsoft Dynamics GP/Great Plains Support and Customization
  — MS Project Expertise
  — Microsoft Office 365 solutions consulting
  — Office Excel and Office 365 Excel Consulting and Application Development
  — Office Word and Microsoft Office 365 Word Help
  — BI Reporting Development and Troubleshooting
  — Business Information (BI) Reporting Development and Troubleshooting
  — UNIX, Linux and Solaris Integration
  — MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Development and Debugging
  — Oracle Management and Application Development
  — MySQL Management Support and Application Programming
  — Mac Consulting
  — Amazon MWS Programming and Debugging

  By offering a full service centralized resource for IT generalists and specialists, Progent can tailor fast, affordable, and comprehensive information technology solutions that address the unique requirements of your company.

• Sophisticated Remote Access Software
  Protected online connectivity permits Progent's service experts to see exactly what your users see. This makes it easier to produce fast solutions to issues that might otherwise require an expensive personal visit. Effective remote connectivity software and experienced engineers combine to enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.

• Support for Mainstream VPN Products
  Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

• 24-hour Support for High System Availability
  For organizations with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high network availability.

• Help Desk Services
  Progent's Help Desk support services are designed especially for budget-constrained offices whose workers require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical background, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

• In-depth Expertise in Microsoft's Entire Family of Servers
  Progent can provide in-depth expertise for Microsoft’s leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 R2 expertise, Windows 2003 Server maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management support.

• Value Pricing
  Progent's pricing model is to bill for phone service and in-person help per minute. As a result, you are charged only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for support services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.

• Full Documentation of IT Services
  Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by every staff member to every customer. The discipline of detailing and archiving service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

• Automated Network Monitoring with Microsoft System Center Operations Manager
  Progent is one of the only IT service firms to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.