Immediate Remote Help for Cincinnati Ohio Computer Systems
Urgent Remote Support for Cincinnati SystemsFor businesses located in Cincinnati Ohio, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated tools needed to solve most network issues rapidly. Efficient support lowers direct costs because solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially helpful in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike many online support companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for billing avoid scenarios where quick repairs manage to turn into big invoices. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized technologies and field-tested methodologies that ensure the maximum level of efficiency for remote technical support and repair for computer systems of any size. Progent offers protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to connect to your company's environment remotely without breaching corporate security.

Progent's sophisticated customer support database system keeps detailed histories describing the service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of assistance delivered to every client by any consultant. This history of anomalies and solutions is stored as an easily searchable internal knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up additional vast support databases and allow fast access to manufacturers' in-house engineering staff so Progent's online consulting experts are able to arrive at the best resolutions in the least time.

Online technical support services provided by Progent to clients in Cincinnati Ohio include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight suite of outsourced network management services addresses all key areas of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk staff of experienced information technology consultants offers your computer users in Cincinnati Ohio instant assistance from a dependable network service resource with substantial experience offering phone support and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a key contributor to business success, and Progent's intent is to fix rather than merely annotate network issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers online professional consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Cincinnati Ohio online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your network support is proactive rather than reactive. By exposing emerging trouble spots before they evolve into full-scale emergencies, remote monitoring can head off disruptive and costly network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments based on multiple platforms.
How Your Cincinnati Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Cincinnati Ohio, Progent's online computer support specialists are ready to provide effective and affordable system help the instant your organization needs it. Long experience providing online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve IT problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Cincinnati company works with a regular independent support technician or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified engineers can still offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to handle unexpected network emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Businesses in Cincinnati Ohio
Progent's online network troubleshooting services allow your Cincinnati business to experience the benefits of timely, enterprise-level network support without the expense of maintaining an in-house IT staff. Your information system will acquire added business worth by becoming increasingly available, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    For most businesses in Cincinnati Ohio, nearby network service resources, whether consisting of outside consultants or an internal maintenance staff, can handle typical network problems. On the other hand, major troubles sometimes spring up when local resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service people. In these cases, Progent's on-call service experts give you an easy, fast, and affordable solution to supplement your regular resources and to convey useful knowledge to increase your ability to resolve future problems in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller offices often depend on independent freelance consultants. Although freelance service people have less internal costs than big support organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of fallback personnel may force your business to wait for assistance during an IT crisis. As your company expands, network downtime and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve service expertise to make sure your IT system stays available.

  • Create a Solid Foundation for Smooth Expansion
    Companies typically start with an information system created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get thrown onto a weak foundation. As a network grows, reliability and scalability issues can impede the success of the organization. Such poorly built systems require proper assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a network architecture able to offer the solid foundation to meet current business requirements and ease downstream growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller businesses require guidance and technical education to navigate through an ever more complicated array of product options available for accelerating business growth and enhancing efficiency. They do not need a network engineer who is trying to resell a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is designed around a predetermined product instead of the true requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align IT consulting with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned support software, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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