Fast and Affordable Remote Technical Support for Cincinnati Ohio Computer Systems
For companies located in Cincinnati Ohio, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's online support engineers provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support lowers direct costs because service calls require fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves even more in incidental costs by minimizing or eliminating network downtime and related losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support know-how is particularly important for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay only for the support that you receive. Unlike many online support companies, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and clean model for pricing avoid scenarios where fast solutions manage to end up as major tabs. Progent's skill at dealing with technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized tools and field-proven processes which allow the highest level of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's remote service group to link to your company's system remotely without violating system security.
Progent's powerful service database application includes extensive documentation describing the service that Progent's customers have been provided. Progent's authorized engineers have access to the history of assistance rendered to each Progent client by any engineer. This database of trouble tickets and repairs is organized as a readily searchable internal database that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft open up additional extensive support databases and permit fast response from vendors' in-house support staff so Progent's remote service experts are able to determine the most efficient resolutions quickly.
Online technical services provided by Progent to customers in Cincinnati Ohio include:
Authorized Windows Experts
Progent's Microsoft-premier remote service engineers can provide computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to help you company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network engineers, and validates a consultant's networking skills at the expert level. CCIEs know how to handle the most complex issues surrounding network infrastructure design, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or identifying program updates. Cisco CCIEs offer excellent value since their depth of experience permits them to resolve problems quickly. In common cases, less qualified service providers can struggle for many hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can communicate with your network via state-of-the-art remote support technology to perform efficient, safe, and affordable analysis and remediation.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking appliances by providing consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist your company to recuperate quickly following a damaging penetration. Security solutions available from Progent cover in depth network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; integrating firewalls; designing secure techniques for off-site and mobile connectivity; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online support to help businesses of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine physical IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote consulting services to address a broad range of computer technologies such as system architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in networks that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Major Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Cincinnati Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center service offerings for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting services can support you in creating an effective new Help Desk Call Center or enhancing your existing organization, selecting or enhancing Help Desk Call Center software to address the special needs of your corporation, or adding occasional phone support personnel to supplement your internal Call Center group to deal with high-demand events such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network experts gives your workers in Cincinnati Ohio fast contact with a reliable support resource with years of background delivering phone help and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a major contributor to business efficiency, and Progent's goal is to resolve instead of merely report technical issues.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply remote professional consulting support and education in special application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Cincinnati Ohio remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your environment so that your network support is proactive rather than reactive. By detecting emerging trouble spots before they grow into crashes, remote monitoring can head off inconvenient and expensive service failures. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments powered by multiple operating systems.
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Cincinnati Ohio, Progent's phone-based network support engineers can provide professional and affordable IT help the instant your business has to have it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems quickly while eliminating the cost and lost time associated with on-site service calls.
Even if your Cincinnati company deals with a regular freelance consultant or employs a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to deal with sudden system emergencies or especially complex integration problems.
Benefits of Progent's Network Help for Organizations in Cincinnati Ohio
Progent's online network troubleshooting services enable your Cincinnati organization to experience the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will derive greater business worth by being more reliable, productive, and secure. Advantages to your company include:
- Convenient virtual extension of your local IT resources
For most businesses in Cincinnati Ohio, local computer support resources, whether represented by freelance consultants or an in-house IT staff, can handle the majority of network issues. On the other hand, IT crises might spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support personnel. In these instances, Progent's online support specialists provide a convenient, quick, and budget-friendly way to supplement your regular resources and to pass on useful knowledge to improve your ability to deal with future issues in-house.
- Reduced Reliance on Freelance Consultants
For IT support, smaller companies often rely on individual freelance consultants. While independent consultants carry smaller internal costs than big service firms and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the lack of reserve personnel may force your business to wait for help during an IT crisis. As your company grows, system unavailability and trouble with critical software are more costly. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of reserve service experts to insure your network stays available.
- Build a Solid Basis for Smooth Expansion
Businesses often start with an information system created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get piled on top of a shaky foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. Such badly designed environments require careful analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can offer the solid foundation to handle vital business requirements and ease downstream growth.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller companies require advice and technical training to negotiate an ever more complex array of product options available for promoting business success and improving efficiency. They do not need a network consultant who is trying to earn a commission on a specific vendor's products. IT support and product sales can result in a situation where the proposed
solution is built around a profitable product instead of the true needs of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align IT expertise with the real needs of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT experience, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent offers world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 migration, Windows 2003 Server upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help per minute. As a result, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during regular business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by every staff member to each client. The practice of detailing and organizing support records allows more effective support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.