Immediate Online Troubleshooting for Cincinnati Ohio Computer Systems
Fast Online Consulting for Cincinnati NetworksFor companies located in Cincinnati Ohio, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional value because they possess the real-world background and are equipped with the sophisticated tools needed to solve most network issues rapidly. Efficient support reduces immediate costs because solutions accumulate minimal billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by reducing or avoiding system outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly important for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike typical online support firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing eliminate situations where speedy. minor solutions manage to end up as major invoices. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized technologies and field-tested processes that permit the maximum level of efficiency for remote technical support and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's remote service group to link to your company's network remotely without breaching corporate security.

Progent's advanced customer support database application maintains thorough records of all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of support delivered to every Progent customer by every consultant. This database of problems and responses is stored as a conveniently searchable proprietary knowledge base that permits Progent's online technical experts to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to determine the most efficient resolutions quickly.

Online support offered by Progent to customers in Cincinnati Ohio include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services addresses all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and allow non-disruptive backup and rapid restoration of vital files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. Besides optimizing the protection and functionality of your IT network, Progent's patch management services free up time for your IT team to concentrate on line-of-business projects and activities that derive the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and give your password you are asked to verify who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized as this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several verification devices. To find out more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting plug-ins created to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Call Center programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting expertise can support you in building an effective new Help Desk Call Center or enhancing your established one, identifying or modifying Call Center application software to meet the special needs of your business, or adding occasional online personnel to supplement your internal Help Desk group during demanding situations such as software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran information technology consultants provides your customers in Cincinnati Ohio instant contact with a reliable network service group with extensive background providing phone consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center recognition as a significant contributor to company success, and Progent's goal is to resolve instead of just track technical issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team provides online professional engineering support and education in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out more information on Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Cincinnati Ohio remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager to fit your business so that your computer support is proactive rather than reactive. By exposing potential issues before they cause network outages, proactive monitoring can ward off stressful and expensive service failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or systems powered by a mix of platforms.
How Your Cincinnati Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Cincinnati Ohio, Progent's online computer support specialists are ready to provide professional and economical system help whenever your business requires it. More than 20 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access tools to fix computer problems quickly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Cincinnati office relies on a local freelance consultant or maintains an in-house organization that can deal with typical computer problems, Progent's Microsoft certified engineers can provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the experience to resolve sudden network crises or especially challenging integration problems.

Benefits of Progent's IT Support for Offices in Cincinnati Ohio
Progent's remote support services enable your Cincinnati business to have the advantages of timely, world-class IT support without the expense of managing an in-house IT organization. Your network will derive greater strategic value by being more reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most offices in Cincinnati Ohio, local network service resources, whether consisting of freelance consultants or an in-house maintenance staff, can take care of typical network issues. However, serious problems sometimes occur when your regular resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual service people. In these cases, Progent's on-call support specialists offer a convenient, quick, and economical way to supplement your regular help and to transfer useful knowledge to increase your ability to deal with future problems in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller offices commonly rely on individual freelance consultants. While freelance consultants have smaller overhead than big consulting organizations and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the lack of fallback help may require your business to wait for assistance during an emergency. As your business grows, network downtime and trouble with vital software become more costly. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup service expertise to make sure your IT system stays available.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically start with an information architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto an unstable foundation. When a network grows, stability and expandability problems can hinder the productivity of the business. These poorly designed environments need careful assessment, smart strategic planning, and broad-based IT knowledge to evolve to a system architecture that can provide the stable foundation to meet current business demands and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller organizations need guidance and technical training to negotiate an ever more complicated array of product alternatives available for accelerating business success and enhancing productivity. Businesses do not need a network consultant who is motivated to resell a certain vendor's technology. IT support and product sales can result in a situation where the recommended solution is built around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to match IT consulting with the real interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow offices to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    The QTS Colocation Center facility is situated in the seismically-stable Natomas area of Sacramento, CA. If your business is currently utilizing the QTS data center as a colocation site or if you are planning on migrating your primary or offsite backup equipment to Herakles/QTS, Progent offers a range of cost-effective services that include data center relocation, system installation and updates, infrastructure optimization, comprehensive project management services, virtualization expertise, offsite network monitoring, centralized network administration, application development, business continuity planning and testing, data security evaluation, and the support of Progent's Test Lab.

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    Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that offers a fully integrated application layer firewall, VPN, proxy, and Web caching solution for protecting the Internet-facing networks of any organization against a broad variety of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 consultants can help you design, cost-justify, test, install, customize and support the any version of ISA Server on your network.

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    E-Mail Guard is Progent's affordable anti-spam and anti-virus managed service that offers small companies world-class defense from spam, viruses, DHA attacks, and other forms of e-mail-based attacks on IT networks. E-Mail Guard is based on Postini's perimeter management technology, a full suite of web-managed spam filtering and virus protection services that stop email attacks before they are able to breech the company firewall. Perimeter Manager also allows administrators track and control their email systems, regardless of server platform, hardware type, or geographic location.

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