Fast Remote Troubleshooting for Cincinnati Ohio Computer Networks
For businesses in Cincinnati Ohio, Progent provides online support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical background and have access to the advanced technology needed to resolve the majority of network problems rapidly. Efficient support reduces direct costs because solutions accumulate minimal chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves additionally with incidental costs by reducing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting experience is particularly important for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you owe just for the support that you receive. Unlike typical online support firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate scenarios where quick fixes somehow end up as major bills. Progent's penchant for handling technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and proven methodologies which promote the maximum degree of effectiveness for online consulting and repair for information networks of all sizes. Progent's online support team can link to your system without breaching system security.
Progent's proven technical support database system stores extensive documentation of the service that Progent's customers have been provided. Progent's team service personnel have access to the history of assistance rendered to each client by any engineer. This archive of trouble tickets and resolutions is structured as an easily exploitable support knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft open up additional vast technical support databases and permit priority response from vendors' internal product engineers so Progent's remote consulting specialists can come up with optimal solutions in the least time.
Online support offered by Progent to businesses in Cincinnati Ohio include:
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Authorized MS Windows Experts
Progent's Microsoft-certified online service engineers can provide computer repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a broad variety of technology support services such as Microsoft Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 planning and migration support and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network consultants, and validates a person's technical knowledge at the expert level. CCIEs can resolve the most complex challenges encountered in network design, deployment, management, security, and repair. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or locating program patches. CCIEs offer exceptional value because their deep experience allows them to fix problems rapidly. In many cases, less seasoned engineers can struggle for hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network via sophisticated remote support technology in order to provide quick, safe, and affordable diagnosis and remediation.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
City |
Address |
Phone |
Link |
Cincinnati |
250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 |
Cincinnati Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Fort Wayne |
921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 |
Fort Wayne Network Support Services |
Indianapolis |
3960 Southeastern Avenue Indianapolis, IN 46204 United States |
(317) 800-7667 |
Indianapolis Network Support Services |
Lexington-Fayette |
Lexington Main Street Suites, 710 E. Main Street Lexington, KY 40502 United States |
(859) 475-0030 |
Lexington-Fayette Network Support Services |
Louisville |
1229 S Shelby St Louisville, KY 40203 United States |
(502) 287-0202 |
Louisville Network Support Services |
Progent's CCIEs offer assistance with all of Cisco's market leading family of infrastructure products by providing consulting services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to carry out the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineer can assist businesses to locate and quarantine breached devices and protect undamaged resources from being compromised. If your Cincinnati network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can assist your Cincinnati business to rebuild a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of IT security experts have the wide selection of skills necessary to reconstruct all vital facets of a compromised system rapidly and with minimal data loss. To find out more, see Progent's ransomware removal and operational continuity experts.
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CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISM and CISSP security and compliance experts offer a range of security solutions to bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to recuperate quickly following a serious penetration. Security support services available from Progent include: comprehensive network security assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; protecting your email system from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
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Cloud Integration

Progent offers advanced online support services to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Microsoft 365 integration solutions with on-prem Exchange environments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a broad array of information technologies such as network infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent remote help diagnosing anomalies within UNIX/Linux systems based on popular variants of UNIX including:
Mac OS X
Sun Solaris
IBM AIX Operating System
HP-UX
BSD
SGI/Irix
Progent's ProSight Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based managed services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your client-server infrastructure by providing an environment for streamlining common time-consuming tasks. These can include health checking, update management, automated remediation, endpoint configuration, backup and restore, A/V response, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alert to your designated IT management staff and your assigned Progent technical consultant so emerging issues can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of real-time and in-depth reporting tools created to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and allow transparent backup and fast recovery of vital files/folders, applications, images, and VMs. ProSight DPS helps you avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or software bugs. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and enter your password you are requested to verify who you are via a device that only you have and that uses a different network channel. A wide range of out-of-band devices can be utilized for this added form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can register several verification devices. To find out more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Center Services
Progent's Co-managed Help Desk Service provides a seamless supplement to your corporate IT support staff. Client access to the Service Desk, provision of support, escalation, ticket generation and updates, efficiency metrics, and maintenance of the support database are consistent whether incidents are resolved by your in-house network support resources, by Progent's team, or both. You have unrestricted versatility to expand or shrink your part of IT support activity as circumstances demand. Progent provides initial installation and onboarding of the professional services PSA software plus documentation, testing and education.
For more information about ProSight Shared Support, see ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving information network. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Billing rates for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based online engineering services include:
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Help Desk Call Center Expertise
Progent's Call Center service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or enhancing your current one, identifying or modifying Call Center software products to address the special demands of your corporation, or adding temporary phone support staff to work with your in-house Help Desk resources to handle demanding situations like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants offers your computer users in Cincinnati Ohio instant assistance from a reliable network service resource with substantial experience delivering telephone-based support and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a significant driver of business performance, and Progent's goal is to solve rather than just report network issues.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based and in-depth consulting expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information on Progent's consulting, customization, and education services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Cincinnati Ohio remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to suit your environment so your IT maintenance is proactive rather than reactive. By spotting possible issues before they result in crashes, automated monitoring can head off disruptive and costly information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a variety of OS platforms.
How Your Cincinnati Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Cincinnati Ohio, Progent's online network support engineers are ready to provide professional and cost-effective system support the moment your company has to have it. More than two decades of delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while avoiding the cost and lost time associated with on-site support calls.
Even if your Cincinnati office relies on a regular independent consultant or maintains a full time IT staff that can handle day-to-day network problems, Progent's Microsoft certified consultants can provide an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to address unexpected network emergencies or particularly complicated integration problems.
Advantages of Progent's IT Support for Organizations in Cincinnati Ohio
Progent's online technical help services enable your Cincinnati business to enjoy the benefits of on-call, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic worth by being more reliable, efficient, and secure. Advantages to your company include:
- Seamless remote extension of your on-site IT resources
With most organizations in Cincinnati Ohio, nearby computer service providers, whether made up of outside consultants or a full-time IT staff, can handle typical network problems. On the other hand, IT crises sometimes strike when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's online service experts give you an easy, quick, and economical solution to supplement your regular resources and to convey useful knowledge to increase your ability to deal with downstream problems in-house.
- Less Reliance on Individual Service Providers
For IT support, smaller offices commonly depend on independent freelance consultants. While independent service people carry less overhead than larger consulting organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of reserve help may force your company to wait for help during an emergency. As your company expands, network downtime and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system is always available.
- Create a Solid Basis for Seamless Growth
Businesses often start with an information system implemented on a modest budget. Lacking a proper framework, band-aid fixes often get piled onto a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the business. These badly designed systems require proper assessment, smart strategic planning, and broad-based IT expertise to upgrade to a network architecture able to deliver the solid foundation to handle current business requirements and ease downstream expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller businesses require advice and technical training to navigate through an increasingly complex maze of technology options available for accelerating business growth and enhancing productivity. Businesses hardly need a network engineer who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a scenario where the proposed
solution is designed around a profitable technology instead of the true needs of a business. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match IT expertise with the best interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical expertise, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent offers in-depth support for Microsoft's leading server products with services that include Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for services provided during regular business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your information network from stressful and costly availability losses.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.