Fast and Affordable Remote Troubleshooting for Cincinnati IT Networks
For companies in Cincinnati or anywhere in the state of Ohio, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online technical support experts offer excellent leverage because they possess the real-world experience and have access to the sophisticated technology required to resolve most information system problems rapidly. This lowers immediate expenses because solutions use up fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in incidental expenses by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online consulting know-how is especially important for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the support that you receive. Unlike many online service firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing avoid scenarios where quick repairs somehow end up as large tabs. Progent's skill at dealing with technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and field-proven methodologies that permit the maximum level of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to access your company's system without violating network security.
Progent's advanced customer support database system includes detailed histories describing all service that Progent's clients have received. Progent's team engineers have access to the details of all help delivered to every Progent customer by any Progent engineer. This archive of problems and solutions is organized as an easily accessible internal knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft open up other vast technical support databases and permit priority response from vendors' in-house engineering staff so Progent's remote service specialists can arrive at optimal solutions in the least time.
Online support provided by Progent to customers in Cincinnati and throughout the state of Ohio include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business migration support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and certifies a person's networking skills at the master level. Cisco-qualified CCIEs can handle even the most challenging issues occurring in network design, integration, administration, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of expertise permits them to fix problems rapidly. In common instances, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your network using the latest remote support tools in order to provide fast, secure, and affordable diagnosis and remediation.
Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
Progent locations in the Cincinnati Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of networking appliances by delivering consulting services such as:
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to recuperate quickly following a serious breach. Security services offered by Progent include: in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting services to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for restoring services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide spectrum of information technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency online help diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight line of outsourced network management services addresses all key facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Cincinnati Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned information technology experts provides your workers in Cincinnati or anywhere in the state of Ohio immediate contact with a dependable support group with years of background providing phone support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a solid contributor to company efficiency, and Progent's policy is to resolve rather than merely document network issues.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts staff offers online and in-depth consulting expertise and training in specific business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, custom programming, and education services, see Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By spotting potential problems before they evolve into crashes, automated monitoring can avoid disruptive and expensive information system failures. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that incorporate multiple OS platforms.
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Cincinnati or anywhere in the state of Ohio, Progent's online network support engineers can provide expert and economical IT help whenever your business has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve computer problems rapidly while eliminating the expense and lost time that comes with on-site support calls.
Even if your Cincinnati organization relies on a local independent consultant or maintains a full time organization that can deal with the majority of network issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either lack the availability or the experience to deal with unexpected network emergencies or particularly complex integration projects.
Benefits of Progent's Network Help for Organizations in Cincinnati
Progent's online IT consulting services allow your Cincinnati business to enjoy the benefits of on-call, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic value by being more available, productive, and protected. Advantages to your company include:
- Convenient virtual expansion of your local support resources
For most organizations in Cincinnati and throughout Ohio, local computer support providers, whether made up of independent consultants or a full-time maintenance staff, can solve the majority of technical problems. On the other hand, serious problems sometimes occur when your regular support personnel are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your onsite support people. In these cases, Progent's online support professionals offer an easy, quick, and budget-friendly solution to augment your local help and to convey useful information to increase your ability to resolve downstream issues in-house.
- Less Dependence on Freelance Service Providers
For network support, smaller offices often depend on independent freelance consultants. Although independent consultants carry smaller overhead than big consulting firms and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your company to go without help during an emergency. As your company expands, system downtime and trouble with vital applications are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to insure your network stays up and running.
- Build a Solid Foundation for Smooth Growth
Organizations often begin with an information system created on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get piled on top of a shaky foundation. When a network grows, reliability and scalability issues can impede the success of the business. These poorly designed systems need careful assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can offer the stable foundation to handle current business demands and facilitate downstream growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller businesses require advice and technical education to negotiate an ever more complicated array of product options capable of promoting business growth and improving productivity. They hardly need a network consultant who is motivated to resell a specific vendor's technology. IT support and product selling can lead to a scenario where the proposed
solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to match IT expertise with the real interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical background, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 deployment, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who utilize trusted independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.