Fast Remote Help for Cincinnati Ohio Networks
For organizations in Cincinnati Ohio, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's online technical support engineers offer excellent value because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network problems quickly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and related costs due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote consulting experience is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you receive. In contrast to many online support organizations, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where speedy. minor repairs somehow turn into big invoices. Progent's skill at dealing with problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized tools and proven processes which promote the maximum level of effectiveness for online engineering help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to access your company's computer system remotely without compromising system security.
Progent's sophisticated technical support database application includes extensive documentation for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of services delivered to each client by any Progent consultant. This history of anomalies and solutions is organized as a conveniently retrievable internal knowledge base that allows Progent's remote support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft open up other vast support knowledge bases and allow priority access to manufacturers' in-house support staff so Progent's online service specialists are able to find the most efficient resolutions in the least time.
Online technical services available from Progent to companies in Cincinnati Ohio include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers offer network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a wide range of platform support including Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration support, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to assist your business to install, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for networking engineers, and validates a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most challenging problems occurring in network planning, integration, administration, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network administration tools and developing workarounds or identifying software patches. Cisco CCIEs provide exceptional value because their deep expertise permits them to fix problems rapidly. In typical instances, less experienced service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your network via advanced on-line support technology in order to perform fast, safe, and affordable analysis and repair.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||921 E Dupont Rd
Fort Wayne, IN 46825
||Fort Wayne Network Support Services
|| 3960 Southeastern Avenue
Indianapolis, IN 46204
||Indianapolis Network Support Services
||Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
||Lexington-Fayette Network Support Services
||1229 S Shelby St
Louisville, KY 40203
||Louisville Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular selection of infrastructure products. Cisco technology expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and set up, Cisco Aironet Access Points consulting support, Cisco wireless controllers consulting, Cisco Security and VPN Consulting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants offer a variety of system protection solutions to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help your company to clean up rapidly after a damaging penetration. Security support services offered by Progent include: comprehensive network security assessment using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm attacks; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting services to help organizations of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent workflow for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote support services to cover a wide range of information technologies including system architecture, messaging solutions, network and process security, plus UNIX and Windows integration. For server economization and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux environments. Progent's team-based methodology for solving network issues enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology used by many of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and rapid restoration of important files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious employees, or software bugs. Managed backup services in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for patch management offer businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. In addition to maximizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, when you sign into a secured online account and give your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized for this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows clients to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Cincinnati Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center staff of veteran network consultants provides your computer users in Cincinnati Ohio rapid access to a large support group with substantial background offering phone support and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a significant contributor to company productivity, and Progent's policy is to fix instead of simply track technical issues.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Team can supply remote advanced engineering support and training in specific business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and training for popular Microsoft business applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's consulting, customization, and education services, see Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Cincinnati Ohio online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so that your IT maintenance is proactive rather than reactive. By exposing possible problems before they result in full-scale emergencies, proactive monitoring can head off stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that incorporate multiple platforms.
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Cincinnati Ohio, Progent's phone-based network support specialists can provide expert and affordable IT help whenever your company needs it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix network problems quickly while eliminating the expense and lost time that comes with in-person service calls.
Even if your Cincinnati business relies on a regular freelance support technician or employs a full time IT staff that know how to deal with ordinary computer problems, ProgentÔŅĹs Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the experience to solve unexpected system crises or especially complex integration projects.
Features of Progent's Online Computer Services for Cincinnati Ohio
Progent's online support, Internet-based troubleshooting, network security expertise, and system administration services offer businesses in Cincinnati Ohio the greatest leverage for your support budget. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Cincinnati Ohio and is also ideal for customers in more remote areas that lack technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a by-the-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for phone help and imposes no ongoing subscription fee for support services delivered during normal business hours. This keeps you from paying big bills for quick repairs.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers access to authorized professionals who have skill in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings consist of system integration, MS Exchange Server expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting expertise in specific application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Project Management and Application Design
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service one-stop resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that align with the unique needs of your business.
- Advanced Online Access Tools
Protected online access allows Progent's support professionals to see exactly what your customers see. This makes it possible to produce quick fixes to issues that might otherwise require an expensive personal service call. State-of-the-art remote access software and experienced engineers together enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online support and remote network tracking.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Service for Maximum System Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-conscious organizations whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical background, fine tuned support tools, and understanding of corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, in the trenches of network service, executing a wide range of technical tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT help, but also a support engineer with proven methods for applying computer knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services provided during normal working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to every customer. The practice of documenting and archiving support records results in more effective service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.