Fast Remote Help for Cincinnati Ohio Networks
Fast Online Help for Cincinnati SystemsFor organizations in Cincinnati Ohio, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers offer excellent value because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network problems quickly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and related costs due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote consulting experience is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you receive. In contrast to many online support organizations, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where speedy. minor repairs somehow turn into big invoices. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized tools and proven processes which promote the maximum level of effectiveness for online engineering help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to access your company's computer system remotely without compromising system security.

Progent's sophisticated technical support database application includes extensive documentation for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of services delivered to each client by any Progent consultant. This history of anomalies and solutions is organized as a conveniently retrievable internal knowledge base that allows Progent's remote support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft open up other vast support knowledge bases and allow priority access to manufacturers' in-house support staff so Progent's online service specialists are able to find the most efficient resolutions in the least time.

Online technical services available from Progent to companies in Cincinnati Ohio include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology used by many of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and rapid restoration of important files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious employees, or software bugs. Managed backup services in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. In addition to maximizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, when you sign into a secured online account and give your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized for this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows clients to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center staff of veteran network consultants provides your computer users in Cincinnati Ohio rapid access to a large support group with substantial background offering phone support and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a significant contributor to company productivity, and Progent's policy is to fix instead of simply track technical issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply remote advanced engineering support and training in specific business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and training for popular Microsoft business applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's consulting, customization, and education services, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Cincinnati Ohio online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so that your IT maintenance is proactive rather than reactive. By exposing possible problems before they result in full-scale emergencies, proactive monitoring can head off stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that incorporate multiple platforms.
How Your Cincinnati Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Cincinnati Ohio, Progent's phone-based network support specialists can provide expert and affordable IT help whenever your company needs it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix network problems quickly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Cincinnati business relies on a regular freelance support technician or employs a full time IT staff that know how to deal with ordinary computer problems, Progent�s Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the experience to solve unexpected system crises or especially complex integration projects.

Features of Progent's Online Computer Services for Cincinnati Ohio
Progent's online support, Internet-based troubleshooting, network security expertise, and system administration services offer businesses in Cincinnati Ohio the greatest leverage for your support budget. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical background, fine tuned support tools, and understanding of corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, in the trenches of network service, executing a wide range of technical tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT help, but also a support engineer with proven methods for applying computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services provided during normal working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to every customer. The practice of documenting and archiving support records results in more effective service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who won’t release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Progent’s IT outsourcing services offer economical computer consulting for small businesses. Whether it includes planning system infrastructure, setting up an internal Help Desk or outsourcing a one, deploying an updated e-mail system, monitoring your system, or developing an on-line eCommerce solution, outsourcing your IT technical services can contain costs and minimize uncertainties, allowing network service budgets to increase in a more moderate and controlled manner than is feasible by assembling a bulky, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and flyers show how Progent can enable you to create a secure and robust system foundation for your vital business software based on Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.

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    Progent's Microsoft-certified consultants can provide low-cost remote and on-premises support to carry out your upgrade to Exchange 2010, produce thorough documentation of your new email environment, train your IT staff and users to get them ramped up quickly on Microsoft Exchange 2010, and provide ongoing administrative consulting and technical support. Progent's consultants can also assist you to upgrade from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.

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    Altaro VM Backup software provides small businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud architectures and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, item-level recovery capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and vCenter for handling larger deployments, and the ability to leverage Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a wide array of services to help you to plan, deploy, optimize and troubleshoot a backup/restore solution based on Altaro VM Backup software.

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    Colocation sites make it possible for businesses to share world-class facilities for hosting network equipment that runs critical applications. Progent's Microsoft and Cisco premier IT experts can assist your small business with all aspects of your colocation program including selecting and moving to a colo site, designing network topology, specifying hardware, on-site and on-line troubleshooting, setting up online network administration, and education your support personnel.

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    Progent can provide the services of a CRISC-certified risk management expert to assist your company to design and implement an enterprise risk management (ERM) solution based on best practices promoted by CRISC and geared to match your company's risk appetite, business goals, and IT budget.

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    Progent can deliver a broad array of cost-effective support services to assist your business to install, configure, repair, and administer desktop PCs and laptops based on Windows, macOS and OS X, or various versions of Linux. Progent can offer on-premises or online assistance for individual computers or laptops or help your business to design and implement a company-wide migration to new or updated OS software and applications. Progent can also provide engineers and technical workers to assist your company to prepare for and complete a site relocation or merger designed to produce the least possible disruption of your productivity.

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    Progent's Standard Help Desk Services provide a comprehensive solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Help Desk services are offered at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems.

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    Progent offers the support of Microsoft-certified engineers as well as experienced software developers, DBAs, project managers, Cisco-certified network architects, business continuity specialists, and certified security professionals to assist your business to evaluate the potential benefits of Microsoft SQL Server 2012 for your organization, install test environments at your site or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from other database platforms, and define a cost-effective and secure IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.

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    Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter.

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    The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-premier CCIE network experts can assist you to maintain your current PIX or Cisco ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, configure, tune, manage and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Microsoft-certified database developers can provide small and midsize businesses online support for popular database platforms including Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Services offered by Progent include installation and configuration, database design and coding, management services, replication strategies, storage management, tuning, migration, information security, backup/restore options, troubleshooting, and training.

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    Progent’s data center support services are designed for companies with hardware located at Internet Data Centers or data center colocation hosting sites and in need of on-demand on-premises service at the colo site plus off-site help from Microsoft and Cisco Premier experts. Progent offers a complete array of data center and IDC and co-location consulting services including system topology analysis, Windows and Linux server installation and support, tech support for server and telecommunications infrastructure, design and deployment of high availability configurations, defining and deploying layered security defenses, firewall integration and support, designing load balancing environments, and planning high-availability server cluster configurations.

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    Lync 2013, renamed Skype for Business, allows businesses of any size to create a centrally managed and protected communications environment that supports a BYOD computing style with IM, presence, web meetings with app sharing and whiteboard, and both IP-based and PSTN telephony across a wide range of desktop and mobile endpoints. Progent's certified Lync 2013 consultants and network architects can help your company to evaluate the advantages of Lync Server 2013, create an in-house, cloud-based (via Lync Online) or mixed topology suitable for your present and future plans, implement Lync 2013 in a way that expedites your return on investment, and provide custom webinar and onsite training to your IT team and users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync 2013 with key Microsoft 365 apps including Outlook and PowerPoint.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    In addition to offering access to Microsoft Dynamics GP specialists, Progent can provide experts in Dynamics AX (Axapta), Dynamics NAV (Navision), Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, management help, upgrade support, and one-on-one or group online training classes customized to meet your specific needs. Progent's consultants also can show you how to build and support a protected, reliable server and communications foundation to support your ERP, MRP and accounting solutions.

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    Progent can provide affordable online support to assist companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies.

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    Progent has more than 10 years of experience deploying, and supporting the key components that make up Microsoft System Center and can assist you to plan, install, manage, and repair your System Center solution to maximize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent can help you to upgrade to the latest edition of Microsoft System Center from an earlier one or from another datacenter management solution to deliver the advantages of enterprise-class deployment, automation, security, plus datacenter and application performance monitoring.

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    Progent offers the expertise of Microsoft-certified engineers as well as experienced database application programmers, DBAs, project managers, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and certified security professionals to assist your business to assess the potential advantages of Microsoft SQL Server 2012 for your business, set up pilot environments at your site or at Progent's test lab, plan and carry out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and define a cost-effective and safe network infrastructure that helps you maximize the business benefit of SQL Server 2012.

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    Progent's certified SharePoint 2019 and SharePoint Online consultants offer economical online and on-premises consulting expertise, application development, and debugging services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help you plan and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud components into a seamless intranet solution.

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    Progent offers IT support for medium size businesses with 100 to 250 system clients. The mid-size business or work group has typically been an overlooked segment of the market for IT consulting services. The cost structures and support access practices of major third-party service organizations make them too expensive for the typical small company or small medium business (SMB), which usually relies on a modest information technology budget with which to support an IT network whose advanced technology and sophistication are frequently comparable to the networks of far larger companies. Progent's service delivery model, which takes full advantage of online support, virtual network technology and proactive server monitoring, dramatically reduces the network support expenses of an SMB while providing the mid-size company with enterprise-level support from professional, IT consultants with background in a broad range of midsized business technologies. If your medium size organization or small business is looking for the quality of network help appropriate for a mid-size organization without paying big-company costs, contact Progent.

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    Progent's Microsoft-certified consultants offer in-depth support in implementing, operating and troubleshooting any edition of Microsoft Project Server and can deliver a broad range of affordable online support services following industry best practices to assist organizations of all sizes to receive all the advantages of this powerful project management solution. Support services available from Progent include system planning, installation and migration, setting up secure collaboration among local and remote or mobile users, network infrastructure optimization, and specialized webinar training.

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    System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and dependable availability for key workloads by offering unified, mixed-platform tracking of physical and virtual resources installed across on-premises systems and private and public clouds. Progent's consulting team offers advanced online and onsite support to help businesses of any size to design, implement, tune, enhance and repair SCOM 2016 solutions. Progent can help your company to move to Operations Manager 2016 from older versions of Operations Manager or from other monitoring platforms, or integrate a variety of monitoring systems into a unified IT management ecosystem. Progent can also show you how to extend your Operations Manager 2016 scope to include resources hosted on public clouds including Microsoft Azure and Amazon AWS.

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    Progent can help you in any facet of your upgrade to Exchange 2019 including configuring Windows Server 2019 Core for hosting Exchange; designing high availability architecture for an on-premises, cloud-based or hybrid environment; migrating mailboxes; planning and implementing Hyper-V; configuring HLB; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook.

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    Progent offers cost-effective online access to an Oracle MySQL RDBMS DBA or application programmer and can help organizations of any size to configure and manage MySQL in a dependable IT infrastructure that offers high levels of speed, expandability, and security. Progent also has proven skill helping companies port databases from an Oracle environment to MySQL.

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