Fast Online Troubleshooting for Cincinnati IT Networks
For companies located in Cincinnati or anywhere in the state of Ohio, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support experts provide excellent value because they possess the practical background and have access to the sophisticated technology necessary to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls accumulate minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support expertise is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing model for online support is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to typical online service firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor repairs manage to turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that ensure the maximum degree of efficiency for online help and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to link to your company's computer system remotely without violating network security.
Progent's advanced customer support database system maintains extensive documentation for all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of assistance provided to every Progent client by every Progent consultant. This database of anomalies and responses is stored as an easily searchable proprietary knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional vast support databases and permit priority response from vendors' internal engineering staff so Progent's remote service experts are able to find the best solutions quickly.
Online support provided by Progent to businesses in Cincinnati and anywhere in the state of Ohio include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service experts can deliver network troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 application development, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to assist your business to deploy, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and validates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs can handle the most difficult issues encountered in network infrastructure planning, deployment, maintenance, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating software patches. CCIEs offer exceptional cost-effectiveness since their broad experience permits them to resolve problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can tie into your network using the latest remote troubleshooting technology in order to perform fast, secure, and economical analysis and remediation.
Cincinnati Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Cincinnati Metro Area.
Progent locations in the Cincinnati Metro Area
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity devices by offering services such as:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services that can bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to clean up rapidly after a serious penetration. Security consulting services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; configuring firewalls; building secure architectures for off-site and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering applications and services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a broad spectrum of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX and Windows coexistence. For server economization and simplified management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to Windows or Linux-powered environments. Progent's team-based approach to resolving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance analyzing problems affecting UNIX/Linux networks based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete major projects economically and on schedule. Progent's special online engineering services include:
How Your Cincinnati Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the money or time to support an internal Call Center but who require quick access to a reliable Call Center with professional telephone assistance as well as the ability to escalate the most challenging problems to advanced engineers.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk or enhancing your current organization, identifying or enhancing Help Desk software products to handle the particular needs of your company, or providing occasional phone support personnel to supplement your internal Call Center team to deal with unusually busy scenarios such as software transitions, major updates, or rolling out new applications.
Progent's Call Center team of experienced information technology consultants gives your computer users in Cincinnati or anywhere in the state of Ohio instant contact with a large support group with years of background providing phone consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to company efficiency, and Progent's policy is to resolve instead of simply document technical problems.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff provides phone-based professional consulting support and training in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so that your IT support is proactive and automated. By detecting emerging trouble spots before they evolve into crashes, system monitoring can head off disruptive and costly network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on a mix of OS platforms.
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Cincinnati or throughout the state of Ohio, Progent's phone-based computer support engineers can deliver professional and cost-effective system support whenever your business needs it. More than a decade of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix computer problems rapidly while eliminating the cost and lost time that comes with in-person service visits.
Even if your Cincinnati office has a regular independent support technician or maintains a full time IT staff that can handle typical network problems, Progentís Microsoft certified consultants can provide an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the experience to handle unexpected system crises or particularly complicated integration projects.
Features of Progent's Online Network Support for Cincinnati
Progent's phone support, Internet-based repair, network security consulting, and network management services give companies in Cincinnati or throughout the state of Ohio unparalleled leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can deliver your office enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Cincinnati and is also ideal for customers in geographic areas of Ohio that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a broad range of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a by-the-minute basis, so you are billed only for the services you receive. Progent asks for no minimum charge for phone help and requires no periodic retainer for support services delivered during normal working hours. This protects you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide help from authorized professionals with skill in designing, deploying, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic support offerings consist of system integration, MS Exchange expertise, network security planning, and Help Desk Call Center services. Progent's Experts Team offers in-depth consulting support for critical application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Development and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Database Administration and Application Development
Apple Mac Integration
Amazon Marketplace Web Service Programming
By offering a full service centralized source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that align with the special requirements of your company.
- State of the Art Remote Access Tools
Secure remote connectivity permits Progent's support experts to observe exactly what your users see. This makes it easier to produce fast solutions to problems that might otherwise require a costly personal service call. Sophisticated remote connectivity tools and experienced engineers combine to allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Support for High Network Uptime
For organizations with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-conscious companies whose workers need instant recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the forefront of network service, executing a broad range of technical projects for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert IT skills, but also a consultant with field-tested approaches for using computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small support organizations who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by each consultant to every client. The discipline of documenting and organizing service records results in more efficient support and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.