Immediate Online Help for Cincinnati Ohio Computer Networks
Immediate Remote Consulting for Cincinnati NetworksFor companies located in Cincinnati Ohio, Progent provides remote support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers provide excellent value due to the fact that they have the real-world background and have access to the advanced tools required to solve most network problems quickly. Efficient support lowers direct costs since service calls require fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits additionally in incidental expenses by reducing or eliminating network downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is especially valuable for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing model for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the support that you receive. In contrast to typical remote support companies, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where quick repairs somehow end up as major tabs. Progent's penchant for dealing with technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-tested processes that ensure the maximum degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to connect to your company's computer system without compromising system security.

Progent's sophisticated customer support database application maintains thorough documentation of the service that Progent's clients have received. Progent's team consultants have the benefit of the details of services delivered to every client by any consultant. This history of trouble tickets and resolutions is organized as an easily accessible proprietary knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft open up other extensive support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to arrive at optimal solutions promptly.

Remote support offered by Progent to businesses in Cincinnati Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight series of network monitoring and management services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center team of veteran information technology professionals provides your workers in Cincinnati Ohio rapid communication with an effective technical support resource with substantial experience providing telephone-based help and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center perception as a significant enabler of business efficiency, and Progent's goal is to fix and not merely annotate IT issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group can supply phone-based professional consulting support and training in specific application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Cincinnati Ohio online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your IT maintenance is proactive rather than reactive. By exposing possible issues before they result in full-scale emergencies, system monitoring can head off stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems powered by a combination of platforms.
How Your Cincinnati Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Cincinnati Ohio, Progent's phone-based network support engineers are ready to deliver expert and affordable IT help the instant your organization requires it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to fix IT problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Cincinnati organization works with a regular freelance support technician or maintains an in-house IT staff that know how to deal with common network problems, Progentís Microsoft certified engineers can offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to fix unexpected system emergencies or especially tough integration problems.

Benefits of Progent's Network Help for Organizations in Cincinnati Ohio
Progent's online network troubleshooting services enable your Cincinnati organization to enjoy the advantages of on-call, world-class network support without the cost of managing an in-house IT organization. Your information system will derive greater business worth by being more available, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    For most offices in Cincinnati Ohio, local network service providers, whether consisting of outside consultants or an in-house IT staff, can handle the majority of network problems. However, serious problems sometimes spring up when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these situations, Progent's on-call support professionals provide a convenient, quick, and economical solution to supplement your local help and to convey valuable knowledge to improve your ability to handle future problems locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller businesses commonly depend on independent freelance service providers. While freelance consultants have less internal costs than big consulting organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the lack of fallback help may require your business to go without help during an emergency. As your business expands, network unavailability and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of reserve service expertise to insure your network stays available.

  • Build a Scalable Foundation for Smooth Growth
    Organizations often start with an IT architecture implemented on a shoestring budget. Without a robust framework, slap-dash repairs often get thrown on top of a shaky foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. Such poorly built environments need proper analysis, smart long-term planning, and wide technical knowledge to evolve to a system architecture that can offer the stable foundation to handle critical business requirements and ease future expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations need guidance and technical training to negotiate an increasingly complex maze of product alternatives available for promoting business growth and improving efficiency. They do not need a computer engineer who is trying to resell a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, at the forefront of IT service, executing a broad range of IT projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not only world-class IT capability, but also a consultant with proven methods for using technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site help by the minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Businesses who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Altaro VM Backup offers small organizations a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, offsite, multi-site, and cloud architectures and also enables low-cost cloud backup to Microsoft Azure storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup spacing as short as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, item-level restore options for individual files and emails, support for Windows Cluster Shared Volumes and vCenter for handling large-scale deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a wide array of consulting services to assist you to design, install, manage and troubleshoot a backup/restore system powered by Altaro VM Backup software.

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    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data.

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    Progent's Meraki Wi-Fi AP consultants provide online and on-premises support to assist businesses of any size to plan, install, manage, expand or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to configure and support Cisco's Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology such as switches, routers and ASA firewalls to create a seamless network infrastructure that delivers identical access, responsiveness, security compliance, ease of management and availability for wired and wireless users irrespective of their location or device.

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    Cisco's Firepower NGFWs Firewalls deliver a significant performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and offer unified management and automation of modern security features such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can assist you to plan and carry out a smooth migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to create and centrally manage network environments that include branch offices, data centers, private clouds and public clouds.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, merchants can broaden their reach, lower their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can cut development time and costs and speed up your return on investment.

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    Progent can help your business in all facets of your migration to Exchange 2016 such as planning high availability architecture for a local, cloud-based or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining storage requirements for your VMs, databases and logs; configuring HLB for high-availability CAS services; planning, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.

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    Progent's Solaris platform support experts offer small businesses and developers support for managing and maintaining Solaris systems that run with Microsoft-powered networks. Progent can give your organization access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISA certification. This wide array of experience provides you with an easy single source to help you build and maintain a protected and reliable cross-platform connectivity and communications infrastructure that supports Solaris and Microsoft interoperability by integrating MS Windows with major versions of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Network monitoring ordinarily consists of observing a networkís resource usage in order to uncover data traffic backups or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that run under Linux and can be deployed to observe multi-OS networks where Linux and Windows coexist. Progent's system integration engineers can help you use both these programs to optimize and repair your network. Progent's Linux support services provide small businesses and developers help with administering and supporting UNIX/Linux and Solaris systems that work with Windows-based technology.

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    Progentís private cloud hosting allows small and midsize businesses to run key applications such as Microsoft SQL and Exchange from a hardened Tier III data center on fully redundant equipment with offsite data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for backup replication and restoration. You can use Progentís private cloud to avoid major capital costs for the acquisition, maintenance, and management of computer hardware and data center facilities while achieving world-class levels of system availability and security.

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    Progent's certified SQL Server developers and database administrators offer online expertise to help businesses of any size to build, administer, and maintain applications powered by Microsoft's SQL Server RDBMS platform and Microsoft's .NET architecture. Progent's SQL Server consultants can provide support for any phase of application development in environments that range from small business or departmental databases to VLDB applications and enterprise-class data warehousing.

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    Hyper-V 2016 utilizes key features initially designed for and proven on Microsoft Azure, among the world's biggest public clouds. This pedigree dramatically enhances the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by enhancing data security, availability, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified consultants can help you to assess the benefits of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network architecture for a cloud-based or hybrid installation, develop and execute a non-disruptive upgrade strategy, train your IT administration and technical support staff, and deliver as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 investment delivers maximum business benefit.

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    Progent's Microsoft-certified consultants can assist you to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to SCCM 2012 from an older change management platform or help you to modify your existing SCCM 2012 ecosystem to accommodate your changing IT requirements. In addition, Progent can help you to create a software foundation that fully supports SCCM 2012 by delivering advanced consulting support for related Microsoft platforms such as ADDS, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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    Microsoft Lync 2010 supports IM, Real Presence, voice/video conferencing, desktop collaboration, as well as IP-based and PSTN telephony. Microsoft Lync Server 2010 can enhance the capability of Microsoft Exchange Server, SharePoint and Office or cloud-based Office 365 and simplify management through integration with Active Directory. Lync 2010 can also reduce capital and operational costs by eliminating VoIP hardware and subscription services, PBX systems, or legacy video conferencing solutions. Progent's certified IM and Presence consultants can provide online and onsite support to assist your company to maintain and troubleshoot your current Lync Server 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist you to design and carry out an efficient Skype for Business migration.

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    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, at the forefront of IT support, executing a wide range of IT projects for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This means that you get not only world-class technical capability, but also a support engineer with field-tested methods for using computer knowledge to repair real-world network problems efficiently.

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    Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy recovery functions for Microsoft-based environment. Data Protection Manager 2016 delivers application-aware backup for key platforms like SQL Server, Exchange Server and SharePoint, protects Windows and Linux virtual machines, supports virtual machines running on Windows Hyper-V and VMware, and can use Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can assist organizations of any size to plan, implement, manage, and troubleshoot an enterprise-wide backup/restore solution built around Data Protection Manager 2016. Progent can help you to migrate from a previous release of Data Protection Manager or from an outdated solution, and Progent can optimize your DPM 2016 environment for on premises, hosted, cloud or hybrid deployments. Progent offers remote or onsite consulting expertise and can provide occasional guidance to help you through technical bottlenecks or provide comprehensive project management services to help you finish your SCDPM 2016 deployment on schedule and within your budget.

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