Fast Online Support for Cincinnati Ohio Information Networks
For organizations located in Cincinnati Ohio, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's remote support engineers provide exceptional leverage because they possess the practical experience and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. This reduces direct expenses since solutions require minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly important for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to many online service companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where fast repairs somehow turn into big bills. Progent's penchant for dealing with technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested processes that permit the maximum level of effectiveness for online engineering help and repair for IT systems of any size. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to interface to your company's system without compromising system security.
Progent's advanced customer support database system maintains thorough documentation for all service that Progent's customers have been provided. Progent's team consultants have access to the records of all help delivered to each Progent customer by any engineer. This database of trouble tickets and solutions is organized as a readily accessible support knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's remote consulting specialists can find the best resolutions promptly.
Online support services available from Progent to clients in Cincinnati Ohio include:
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Certified Windows Expertise
Progent's Microsoft-premier remote support experts offer computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a wide range of technology support services including Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, repair, and manage workstations and notebooks powered by Windows. Progent's desktop support services include providing Windows 11 planning and upgrade support and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking professionals, and validates a consultant's technical skills at the master level. Cisco-qualified CCIEs can handle even the most difficult issues encountered in network infrastructure design, deployment, management, compliance, and repair. CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent value since their broad expertise permits them to fix problems quickly. In typical cases, less experienced engineers can struggle for hours or days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can tie into your computer system via sophisticated remote troubleshooting technology in order to provide fast, safe, and economical analysis and remediation.
Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.
Progent locations in Cincinnati region
City |
Address |
Phone |
Link |
Cincinnati |
250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 |
Cincinnati Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Fort Wayne |
921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 |
Fort Wayne Network Support Services |
Indianapolis |
3960 Southeastern Avenue Indianapolis, IN 46204 United States |
(317) 800-7667 |
Indianapolis Network Support Services |
Lexington-Fayette |
Lexington Main Street Suites, 710 E. Main Street Lexington, KY 40502 United States |
(859) 475-0030 |
Lexington-Fayette Network Support Services |
Louisville |
1229 S Shelby St Louisville, KY 40203 United States |
(502) 287-0202 |
Louisville Network Support Services |
Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of infrastructure products. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet APs deployment services, Cisco wireless controllers support Services, Cisco VPN and Network Security Integration assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
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CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to recuperate quickly after a serious penetration. Security solutions available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious assaults; configuring firewalls; designing secure mechanisms for remote and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
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Hybrid Cloud Integration

Progent can provide advanced online consulting to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a wide array of information technologies such as network architecture, messaging systems, system and operational security, plus UNIX and Windows integration. For server hardware economization and easy administration in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.
Major Linux versions for which Progent offers expert support include:
RedHat Linux
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow transparent backup and fast recovery of important files/folders, apps, images, plus virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and give your password you are asked to verify who you are on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized for this second means of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you�re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:
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Help Desk Expertise
Progent's Call Center service offerings for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk or revamping your existing one, identifying or enhancing Help Desk software to address the unique requirements of your business, or providing temporary phone support staff to reinforce your in-house Call Center team to deal with demanding situations like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network experts provides your workers in Cincinnati Ohio immediate communication with an efficient support group with years of experience delivering phone help and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a crucial enabler of company success, and Progent's aim is to solve and not just record IT problems.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based professional consulting expertise and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. To read more about Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center2, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Cincinnati Ohio online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to accommodate your business so your network maintenance is proactive and automated. By uncovering looming problems before they result in network outages, remote monitoring can head off disruptive and costly information system breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by a variety of OS platforms.
How Your Cincinnati Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Cincinnati Ohio, Progent's phone-based network support engineers are ready to deliver expert and economical IT help the moment your organization needs it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Cincinnati business deals with a regular freelance support technician or employs an in-house IT staff that know how to deal with the majority of network problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to solve unexpected network emergencies or particularly complex integration problems.
Features of Progent's Online Computer Support for Cincinnati Ohio
Progent's online help, remote troubleshooting, system security expertise, and network management services give businesses in Cincinnati Ohio the greatest leverage for your support investment. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk call center support and system administration, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to offices in Cincinnati Ohio and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a broad range of Microsoft support tools, service information, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers online help on a by-the-minute basis, so you are billed only for the support you receive. Progent has no minimum charge for online support and asks for no periodic retainer for support services delivered during normal working hours. This protects you from paying big bills for routine fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide help from on-staff specialists with skill in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support offerings include technology integration, Microsoft Exchange Server expertise, system security planning, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting support for critical application areas. Support available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Management Support and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that match the specific requirements of your company.
- Sophisticated Online Connectivity Software
Secure remote connectivity permits Progent's support professionals to see exactly what your users see. This makes it possible to produce quick fixes to problems that might otherwise demand a costly personal visit. Cutting-edge remote connectivity software and experienced technicians together enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote system analysis.
- Support for Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Service for High System Availability
For businesses with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-conscious offices whose workers need instant access to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT background, refined support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
- Certified Knowledge of Microsoft's Full Range of Servers
Progent can provide in-depth support for Microsoft’s leading server platforms with services such as Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help by the minute. As a result, you are charged only for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be forced to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by every staff member to every client. The practice of documenting and archiving support activity allows more efficient support and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.