Progent's Duo services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.
Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you pay only for received services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no monthly commitment for services provided during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates big invoices for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.
Nagios and MRTG are useful, Open Source monitoring tools that operate under the Linux OS and can be deployed to analyze UNIX environments, Microsoft Windows systems, or mixed-OS situations where Linux and Microsoft Windows run side by side. Nagios allows system managers to monitor network services such as SMTP, HTTP, SSH, and PING. Multi Router Traffic Grapher lets you track the bandwidth in and out of SNMP-enabled network appliances such as processors, routers, and switches. Progent's network monitoring engineers can show you how to use both these tools to streamline and troubleshoot your network.
Progent's Juniper-certified network engineer can assist your company to design and implement Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and upgrade efficiently from outdated equipment to current versions. Progent's Junos OS consultants can offer support for Juniper's premier network operating system to help your business to simplify the administration and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations manage networks that include a mix of Juniper's software platforms.
Progent can assist your business to design and implement an efficient transition from a UNIX-based information environment to a network based on Microsoft Windows and capable of supporting Microsoft's powerful office productivity products, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and application experts can help you guard your information and reduce productivity disruption by developing an effective transition plan that protects your existing assets in UNIX application and technology. UNIX-to-Windows transition support services available from Progent include evaluation of existing environment, transition strategy and testing, Microsoft Exchange migration services, information and application software migration, and server and storage migration and consolidation.
Progent offers national remote help and troubleshooting services for companies that operate Sun Solaris environments or whose information systems include a combination of Sun Solaris and Microsoft products. Online IT help offers optimum leverage for your information technology dollar by protecting client productivity and shortening the time billed for network repair services. Advanced remote support utilities and experienced service specialists and consultants allow Progent to solve the majority of IT problems without squandering time and money by going to your site. In most of situations your IT problems can be remediated over the phone or via a combination of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP certified security professionals to help with the most challenging network issues.
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.
Cisco's Firepower NGFWs Firewalls provide a major performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer unified control of modern security capabilities like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to plan and carry out a smooth migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's cloud-based services to create and centrally manage network environments that include branch offices, data centers, and cloud resources.
Microsoft Exchange 2013 includes significant improvements to the capabilities of Microsoft Exchange 2010 and delivers important new features as well as a revamped architecture. These improvements favorably impact vital IT areas like ease of administration, high availability (HA), compliance, operational costs, collaboration, scalability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consultants can help you evaluate the possible advantages of upgrading to Exchange Server 2013, create a cost-effective validation and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable online consulting and support and management for Exchange Server 2013.
Progent's Duo service plans utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices.
Progent's Microsoft-certified experts have 20 years of experience providing electronic messaging and integrated telecommunications/email solutions for businesses. Progent provides economical Exchange Server support services to enhance email security and virus defense, achieve high availability email, and implement remote and wireless email connectivity. Progent's Microsoft Exchange help and support offerings can aid you in designing and deploying a Microsoft Exchange update or a move from a legacy SMPT server or outdated Microsoft Email software such as Exchange 5.5 to Exchange Server 2010.
Progent is a leading innovator in affordably delivering world-class IT support to small businesses. Progent's success in handling the network service needs of the historically underserviced small business market is the combined outcome of major technical and process innovations that have eliminated a great deal of the traditional expenses out of administering IT support, injected unmatched technical expertise into the support system, and significantly accelerated the repair cycle.
If you have a small business IT system with 10 to 50 desktop users, Progent's IT outsourcing services save your business from over-reliance on an individual freelance service provider while giving you affordable and dependable access to high-quality technical support. By delivering network consulting help when you require it, offering advanced knowledge for critical applications, delivering unique support such as automated server monitoring, and billing only for services you receive, Progent gives you an economical way for optimizing the business value of your small business network. Progent is the intelligent way for small businesses to build and maintain a reliable and safe IT system and to benefit from quick access to the skilled support typically available only to enterprises who are able to support a sizeable internal IT group.
Progent's professionals provide expertise in multiple disciplines relevant to mobile connectivity such as network architecture, wireless data synchronization, wireless protection, wireless e-mail, Windows Mobile, RIM Blackberry, and wireless application programming. Progent's certified consultants can save your business work and expense by using their wireless experience to help you select and configure wireless connectivity technologies that make sense for your business. Progent can also optimize your network infrastructure so that wireless appliances work better.
Progent's consultants offer budget-friendly remote consulting and troubleshooting services for Windows Server Essentials. Progent offers comprehensive project management support so you can plan and execute a smooth move from Windows Server Essentials to Microsoft 365 and other Azure Cloud platforms and services.
Computer Engineer Cisco Firepower 2000 Series Firewalls
Progent's certified Windows Server 2019 experts can assist your organization to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in scale, speed, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and container support.
Progent can assist your business in any and all phases of your upgrade to Microsoft Exchange Server 2016 including designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines, databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Les Kent has a 35-year history of effective network integration, business administration, sales, and operations. He has shown a knack for developing sophisticated information technology solutions while working as a system designer, programmer, project manager, implementation consultant, and problem solver for small companies, new ventures, and major enterprises.
Citrix has developed a powerful line of platforms that provide enterprise-level manageability, expandability, and performance for virtualizing servers and for server-based distribution of Windows desktops and applications. For managing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist your company to assess the business benefits of Citrix technology and can help you plan, test, deploy, optimize, and maintain Citrix solutions.
Progent's ProSight Virtual Hosting offers advanced virtual server architecture, a state-of-the-art data center facility, and the technical support services of Progent's Microsoft-certified engineering team to provide small businesses with a complete IT outsourcing alternative that improves network availability and protection, eliminates management distraction, and lowers expenses. With Private Cloud Hosting, a smaller company can have each of its operating system platforms and key business application servers supported within a safe and fault tolerant data center on a high-performance, non-stop virtual machine configured and supported by Progent's network service professionals.
Progent's consultants can provide cost-effective remote consulting and technical support services for Microsoft Windows Server Essentials. Progent can provide full-service project management to help you design and carry out a smooth move from Windows Server Essentials to Microsoft 365 and other Microsoft Online applications and services.
Progent's Cisco-authorized IT experts can show you how to build an economical, fault tolerant Internet connection solution that can deliver 24x7 Internet connectivity through a wide array of high availability Internet access technologies including non-stop BGP, transparent fail-over, and multiple Internet Service Providers. Progent can provide CCIE professionals to show you how to utilize the latest technology for high availability Internet access to create an affordable, completely redundant Internet interface with automatic failover and other capabilities to create fault tolerant Internet access.
Microsoft Dynamics GP software offers analytics and reporting features that let you track all business processes, sales and expenses, and market patterns with built-in drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP reporting consulting services can enable you to design reports that let you analyze your business more completely, converting uncooked data into valuable management information. Progent can improve your reporting and business analysis by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and application design with VBasic, XML and other tools in order to offer specialized business application development and web commerce applications that integrate transparently with Microsoft Dynamics GP/Great Plains.
Progent's expertise delivering Microsoft .NET support and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools make it possible to design custom mission-critical programs and eCommerce environments that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can help you create reports that allow you to analyze your business more effectively, turning raw data into valuable insights into your business.
Progent's Experts Group provides consulting in important technologies that include Apple OS networking and applications; Consulting for Linux, UNIX, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Mission-critical and vertical application help; Chief Information Officer, business analyst, and project management services; Custom applications development and deployment; Web site, eCommerce, Electronic Data Interchange, and customer information portal development and deployment; SQL support and performance help; Business intelligence consulting; and Telecommunications architecture consulting.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent offers the services of a CRISC-certified risk management consultant to assist your company to plan and deploy an enterprise risk management (ERM) solution following best practices identified by CRISC and crafted to align with your organization's risk tolerance, business objectives, and IT budget.
Progent has delivered support for Dynamics GP and Great Plains software for more than 20 years and Progent has delivered system integration, customization, education, and debugging since the product's original release. Progent offers in-depth expertise for upgrading legacy Dynamics GP ERP systems. Progent can help you to plan, pilot, and carry out an efficient upgrade from a a legacy release to the current version of Dynamics GP.
Progent's National Support Center offers national remote help for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier support engineers offer phone support and remote direct network access to isolate and resolve technical problems rapidly and affordably. The breadth of technical expertise represented by Progent's staff of nationwide service professionals allows Progent to escalate even the toughest problems to appropriate experts as required.
Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting services. Progent has a team of IT consultants based in the vicinity of Tampa, and Progent can also provide remote support from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware specialists, and senior disaster recovery/business continuity planning consultants. Progent can also assist your business to plan and implement a migration to the Flexential facility by providing services like designing system architecture, recommending hardware components, system setup and testing, troubleshooting, streamling remote management, and training your network staff.
If your company computer system combines Sun Solaris platforms with Microsoft Windows, Progent can help you to integrate your servers into a cohesive network that allows all your operating systems to run side by side for easy administration, seamless information exchange, high dependability, enhanced throughput, and strong protection. Progent's Sun Solaris and Microsoft Windows coexistence support offerings include network infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online network support and troubleshooting, in-person technical support, and Helpdesk outsourcing.
Progent offers national remote help and consulting services for businesses that run Apple Mac environments or whose IT systems feature a combination of macOS and Mac OS X with Microsoft Windows technology. Progent's consultants offer Mac clients a variety of services such as desktop support, upgrading to the current version of Mac OS X from legacy editions of macOS and Mac OS X, plus help with macOS and Mac OS X applications. Progent can also help you with Apple iPhone and Apple iPad integration and management, or migrating to Apple's iCloud services. Remote technical support offers optimum leverage for your IT budget by preserving client efficiency and limiting the hours billed for network analysis and repair. Advanced remote support tools and experienced technicians and engineers allow Progent to solve most network issues without squandering time and money by traveling to your site. In the vast majority of cases your IT problems can be remediated over the phone or via a mix of telephone support and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISM premier security professionals to help you with the most challenging system issues.
Remote 24x7 monitoring, automated alerts, and periodic reports are vital to maintaining the proper operation of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have advanced so far that businesses of all sizes can afford a level of network stability that was once reserved for large enterprises. Progent offers several Remote Monitoring and Management options delivered as low-cost services created to help you to detect and resolve a an array of IT network issues before they can disrupt productivity.
Progent's support services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your servers, endpoint devices printers and scanners, infrastructure appliances such as routers and Wi-Fi access points, and IoT devices like alarms and health monitors.
For Windows desktop and application virtualization, Progent can provide the support of a Citrix XenDesktop consultant who can help you to plan a XenDesktop solution that maximizes the strategic value of your information system; integrate XenDesktop software with your servers, user devices, and printers; migrate your older virtual desktop software to the latest versions of XenDesktop; and deliver advanced online troubleshooting. Progent can also instruct your network managers to adhere to best practices to manage your XenDesktop solution efficiently.
Progent provides a selection of IT support bundles for small companies. These information technology outsourcing and server monitoring solutions are based on the proactive problem handling abilities of Operations Manager 2007, a state-of-the-art network and IT management software platform that monitors the reliability, throughput, and security of your network and identifies potential troubles before they can disrupt your network. With Progent's economically priced network service packages, small businesses can choose a simple co-sourcing package based on Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution.
Progent can supply small companies with an information management expert who can function as a part-time CIO. This part-time CIO can offer strategic direction to help you integrate appropriate IT products to improve business processes so they align better with your corporate objectives. Your business can create and implement a well conceived IT plan without incurring the expense of a full-time senior IT executive.
Stealth penetration testing is a key component of any comprehensive IT system security strategy. Progent's security experts can perform thorough intrusion checks without the knowledge of your organization's in-house network support staff. Unannounced penetration testing shows whether current security monitoring tools such as intrusion detection alerts and event log monitoring are correctly set up and consistently observed. Progent can provide ongoing automatic PEN testing to define your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, overlooked patches, and unsound product defaults can be chained together by hackers into the multi-front attacks common to the latest variants of ransomware.
Dynamics GP 2015 R2 features a new architecture that enhances cloud readiness, works with popular smart phones and tablets, allows one-time login with Azure Active Directory, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also simplifies management reporting, incorporates new Workflows, expands the Web Client, and delivers more than 100 enhancements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the depth and breadth of technical skills and hands-on experience to address the many technical and business challenges involved with upgrading to Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the return on your investment in this mission-critical product.
Progent's Wireless Consulting Services offer a convenient, economical option for businesses of all sizes to configure, manage and repair the latest wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Progent's certified Windows Server 2022 consultants can assist your company to plan and implement an efficient upgrade to Windows Server 2022 that features high availability and that is based on a self-hosted deployment architecture or a hybrid model that combines cloud-based Windows Server on Azure with a self-hosted implementation of Windows Server 2022.
For companies that have a mix of Mac and Microsoft Windows desktops, there exist two basic alternatives for using Microsoft Windows-only applications on macOS or OS X: an external connection to a physical Windows PC or local emulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection for Apple Mac enables you to connect a Mac to a remote Windows-based PC to use Windows programs and share network resources. Microsoft's Virtual PC for Mac simulates Microsoft Windows on an Apple Mac system so that you can run Windows software locally. Progent's Mac technology consultants can assist your company to maintain these solutions for running Windows applications on your Apple Macs and can in addition assist your company to evaluate and install third-party solutions for Windows platform emulation.
Progent offers support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and maintain a WatchGuard Firewall appliance that fits your security requirements and budget. Progent can help you to manage legacy WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewall solutions.
Progent's managed services for patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, endpoint devices printers, network appliances such as routers and wireless access points, and Internet-of-Things devices such as alarms and health monitors.
Progent's Microsoft engineers offer cost-effective remote support and development services to assist your business to plan, implement, manage, and troubleshoot SharePoint 2010 installations that can feature web pages able to function as portals, extranets, document and media management tools, wikis, data warehouses, business analytics, enterprise-wide search engines, Visio-driven workflows, and other tools to promote and enhance teamwork. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with other databases as well as with Microsoft's popular desktop programs like Excel, Word, PowerPoint, and Project. Progent can assist your business to upgrade from earlier versions of SharePoint or move a mix of web technologies into a consolidated and easily managed SharePoint 2010 solution.