ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks.
ProSight Data Protection Services ECHO offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data.
Progent’s consultants can help you to design and carry out an efficient migration from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD Domain Services and AD Connect to centralize identity and access services for both on-premises and cloud resources.
Progent offers the guidance of a CRISC-certified risk management consultant to help you to plan and implement an enterprise risk management (ERM) solution based on leading practices identified by CRISC and geared to align with your organization's risk appetite, business objectives, and budgetary guidelines.
Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that offers the basis for a powerful but manageable IT network. The inter-connectivity demands of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for an IT consultant with hands-on background and extensive knowledge in designing and building effective end-to-end information technology systems. Progent's Microsoft-certified experts have broad experience with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in deploying, managing, and troubleshooting IT solutions based on the Microsoft SBS line of servers and applications.
Nagios and MRTG are useful, Open Source monitoring tools that operate under the Linux OS and can be deployed to analyze UNIX environments, Windows networks, or multi-platform environments in which the Linux OS and Windows coexist. The Nagios monitor allows system support engineers to monitor system services such as SMTP, HTTP, SSH, and NNTP. MRTG allows you to graph the traffic in and out of SNMP-enabled network appliances such as processors, routers, and switches. Progent's network monitoring consultants can show you how to use both these utilities to streamline and troubleshoot your system.
Cisco's Catalyst line of wireless controllers simplify the management of wireless LANs by unifying the provisioning and control of Wi-Fi APs, optimizing Wi-Fi throughput by limiting the impact of radio frequency congestion, enhancing Wi-Fi availability with rapid failover, and strengthening security by detecting cyber threats and analyzing traffic content based on user type and locale. Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of any size. Progent can help you to administer and debug your current Cisco Wi-Fi environment or carry out a smooth upgrade to Cisco's latest Wi-Fi controller technology.
Progent’s Shared Call Center service allows your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the leading shared professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's certified Windows Server 2019 experts can help your company to plan and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Windows Server 2019 delivers major enhancements in scale, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, resilience, and container support.
Microsoft Exchange 2013 includes major improvements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful innovations plus a redesigned architecture. These enhancements favorably impact vital facets of IT including ease of administration, availability, compliance, operational costs, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible business benefits of migrating to Exchange 2013, create an efficient test and deployment plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent also offers affordable remote support and management services for Microsoft Exchange Server 2013.
Progent's Microsoft-certified consultants offer online and onsite expertise for companies of all sizes to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can help you to design a local, cloud or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Office 365; set up high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can help you design and verify a security environment for your Skype for Business solution that is compliant with regulatory requirements.
Progent can help your business in any and all phases of your upgrade to Exchange 2016 including designing high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent's Wi-Fi site survey services make it easy to plan, install and troubleshoot a Wi-Fi LAN adapted to your environment, providing you a WLAN that has the reception, performance, capacity, QoS, data protection, and hand-off capability your company needs. Wi-Fi site survey services from Progent include remote predictive modeling for planning a Wi-Fi network and onsite site survey services for validating, tuning, and debugging an operational Wi-Fi network.
Progent's network engineers can help you to automate desktop PC update and patch deployment by providing expertise with administration solutions such as Configuration Manager, Systems Management Server, and WSUS.
Microsoft Dynamics GP/Great Plains can help you expand and control your company more efficiently by delivering easy access to decision-driving information and a fast return on investment. Dynamics GP offers major business benefits including its ability to extend the presence of your company, manage your accounting, computerize financial processes, unify processes across your business, improve inventory control, enhance order accuracy, grow sales and shorten turnaround time, and maximize cash flow. Progent can help you configure and maintain a reliable, safe server and network infrastructure to support Great Plains, and can offer experienced Dynamics GP consultants to help you reap all the advantages of your Dynamics GP/Great Plains software.
Progent's certified Windows Server 2000 consultants can provide network help and IT consulting services for the entire family of Microsoft .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows Server 2000 integration, update, and support services include system design, installation, documentation, local and remote support, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and economical co-sourcing.
Progent can provide expert online support services to help companies integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Azure hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent’s Shared Call Center service makes it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around the top shared professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Mid-sized businesses can enjoy all the benefits of Operations Manager and have quick availability of Progent’s Microsoft and Cisco Premier network support experts. With Progent's economically priced network support packages, medium-size businesses can select a basic co-sourcing service program built around Microsoft Operations Manager with server monitoring, proactive warnings, comprehensive system analysis, Help Desk support, and online troubleshooting. For companies with mission-critical environments who need non-stop networking, Progent can provide a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to provide mid-size business networks world-class availability, security and performance.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Cisco's PIX 500 firewalls have reached end of life and Cisco might not offer support these devices. Progent still provides consulting support for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can in addition help you determine whether to migrate to more current firewall products from Cisco. Progent's Cisco technology experts can help you design and implement a cost-effective upgrade to Cisco ASA 5500-X firewalls following leading practices.
Progent can assist your company to design, deploy and debug a backup/restore solution based on MSP360 software. MSP360 enables file/folder or image-based backup/restore for VMs and physical computers, supports all leading public clouds, and allows businesses to create a backup solution with a low Recovery Time Objective (RTO) and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and management of your backup environment to protect against data loss resulting from user mistakes, computer glitches, malicious users, and malware assaults such as ransomware.
Progent’s Technical Response Center offers nationwide extended hours remote help for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service experts provide after-hours telephone help and remote direct computer connection to troubleshoot and resolve network problems quickly and affordably. The scope of IT experience available from Progent's staff of country-wide service professionals makes it possible to escalate even the toughest problems to appropriate experts as required. For urgent problems, the TRC tries to respond to your call for service in less than one hour.
SQL Server 2016 offers major improvements in speed, capacity, security and compliance, high-availability, mobile computing support, and built-in business intelligence. Innovations include PolyBase for handling relational and non-relational files in one appliance for data warehousing, Jason support, Row-level Security, Mobile Reports, and centralized control over on-premises and cloud-based resources. Progent's Microsoft-certified consultants can provide online and onsite support to assist organizations of all sizes to deploy, manage or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft technologies such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.
Progent can assist organizations of any size to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and libraries; design, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your company to migrate from an older release of SCVMM or from another management system, and Progent can show you how you to enhance and repair your current SCVMM 2012 ecosystem to make sure you get the highest possible return on investment.
Progent's Cisco Meraki wireless access point consultants offer remote and on-premises support services to assist businesses of all sizes to design, deploy, maintain, upgrade or debug Wi-Fi networks that include Cisco Meraki APs. Progent can assist you to set up and support Meraki-based wireless infrastructure for sites that can range from a telecommuter's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products including Catalyst and Nexus switches, routers and firewalls to build a seamless network infrastructure that delivers identical connectivity, performance, security compliance, ease of management and uptime for wired and Wi-Fi clients regardless of their location or computing device.
Microsoft SQL Server 2016 offers significant enhancements in performance, scale, security and compliance, high-availability, BOYD integration, plus integrated BI. Innovations include PolyBase for processing relational and non-relational files simultaneously for big data applications, R language support, Always Encrypted mode, Mobile Reports, and centralized control over on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide remote and on-premises support to assist businesses of all sizes to implement, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Microsoft Dynamics GP 2010 accounting is a comprehensive business management and analytics platform that unifies information and processes throughout your company, interfaces easily with other applications, and connects workers, customers and suppliers unrestricted by time or place. Created for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 provide capability for accounting, management reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can show you how to set up and manage a reliable, protected server and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business exploit the full power of Microsoft Dynamics GP 2010.
Cisco's Meraki MS line of switches are intended for environments that go from small branches to campuses. Progent's Cisco-certified consultants can provide affordable remote consulting to assist you to design and deploy a productive network solution that incorporates Meraki switches, streamline network administration with Meraki's cloud-centric management tools, configure policies to ensure security and compliance, create and validate a disaster preparedness strategy, and resolve issues related to any aspect of your Meraki ecosystem. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to build a cohesive networking infrastructure.
Progent can help you to support Microsoft System Center 2007 Configuration Manager to simplify administration, enhance security, and boost productivity by ensuring that operating systems and applications stay up to date, tracking licensing, and monitoring resource usage profiles so you can make informed buying choices. Once your organization is ready to update your SCCM 2007 configuration management ecosystem, Progent can help you to plan and carry out an efficient move to System Center 2012 Configuration Manager.
E-Mail Guard is Progent's affordable antispam and anti-virus managed service that gives small businesses enterprise-quality defense from spam, viruses, DHA attacks, and other forms of email-borne assaults on computer systems. E-Mail Guard is powered by Postini's perimeter management technology, a full suite of web-based spam filtering and antivirus services that ward off email assaults before they can penetrate the company firewall. Perimeter Manager also lets administrators track and control their email application, irrespective of server vendor, hardware type, or geographic location.
Progent has extensive experience providing a full-spectrum of online network support and emergency troubleshooting services to local governments and schools throughout the United States. Progent is one of the industry’s pioneers in delivering advanced online IT support and has provided network support to clients in all 50 states. Remote support saves travel costs and solves issues faster than on-premises support.
Progent's Wi-Fi site survey services assist you to design, deploy and debug a Wi-Fi network adapted to your facilities, providing your business a WLAN that delivers the reception, performance, capacity, security, and roaming ability your company requires.
Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering top throughput for encrypted data inspection. Progent's Fortinet firewall experts can assist you to integrate your Fortinet FortiGate firewalls to protect all your IT resources at the enterprise perimeter, within the data center core, at branch locations, and at the cloud edge.
Progent offers onsite education customized for individuals who want to broaden their understanding of the Apple macOS and OS X operating system, Apple Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online classes for Mac applications.
Progent’s National Support Center offers national remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Premier support experts offer phone support and online secure computer access to troubleshoot and repair network problems quickly and economically. The scope of IT expertise available from Progent's staff of nationwide service engineers allows Progent to escalate even the toughest network issues to qualified specialists as required.
ASA 5500-X Firewall with Firepower Technology Consulting Services
Progent has over 10 years of experience deploying, and supporting the core components that make up Microsoft System Center and can help your organization to plan, install, maintain, and fix your System Center ecosystem to maximize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent's consultants can assist your organization to migrate to the latest version of Microsoft System Center from an earlier one or from a third-party IT management solution to provide the advantages of enterprise-class provisioning, management automation, security, plus datacenter and application availability and performance monitoring.
Mid-sized companies can get all the advantages of Microsoft System Center Operations Manager and have quick availability of Progent’s Microsoft and Cisco Premier Certified network consulting professionals. Thanks to Progent's economically priced network service programs, mid-size organizations can choose a simple co-sourcing service program built around Operations Manager 2007 with server monitoring, proactive warnings, comprehensive reporting, Help Desk Call Center, and online service. For businesses with line-of-business environments who need non-stop networking, Progent can provide a complete 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to offer medium-size business information systems enterprise-class reliability, protection and productivity.
If your company is developing UNIX or Linux software on a network that includes Windows-based processors, desktops, and office applications, Progent offers comprehensive IT outsourcing that frees you to focus on your area of strategic know-how while avoiding the constant distraction of managing your company information system. By using smart server monitoring and by delivering remote and in-person support when your business needs it, Progent represents an economical way for supporting an information system that features excellent reliability, security, and efficiency. Progent's developer support services feature full-service it outsourcing, virtual infrastructure, online and on-site service and repair, proactive network monitoring services, and Contact Center support.
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware.
Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to plan, set up, manage and debug Cisco's Meraki-based Wi-Fi networks for environments from a small office to a campus or a nationwide enterprise. Progent can also help clients to incorporate other Cisco appliances for centralized management.
Progent offers affordable remote access to an authorized Oracle DBA consultant or an Oracle software programmer. Progent offers advanced DBA services for all versions of Oracle including 10g and 11g and can also assist you to design, build, enhance, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also offers support for Data Guard replication tools and Oracle Database Resource Manage.
Progent has created special security packages intended to provide larger enterprises a professional and thorough security evaluation from a group of certified security engineers. All Progent's security evaluation bundles incorporate a collection of services including network scans from inside and from beyond your corporate firewall, expert analysis of results by certified security consultants, production of a report documenting the results, plus an interactive concise executive summary and an extensive live outbrief for in-house IT managers.
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes network downtime, simplifies long-term support requirements, and makes your Exchange 2007 Server easy to manage. For complicated multiple server or multi-site migrations, Progent has the background to finish your move quickly and affordably. Progent's Microsoft Exchange Server 2007 support, repair, and consulting offerings include expertise with the configuration of third-party add-ons to Microsoft Exchange 2007 Server that are in keeping with your business goals.
Altaro VM Backup software offers small and mid-size businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud architectures and also enables cost-effective cloud backup to Azure storage. Headline features include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, item-level restore options for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and VMware vCenter for handling large-scale deployments, and support for Microsoft Volume Shadow Copy Service to back up live VMs without downtime. Progent is an Altaro partner and can provide a broad range of consulting services to help you to design, deploy, manage and troubleshoot a backup/restore system based on Altaro VM Backup.
Progent can help your organization to plan an upgrade to Teams from Skype for Business Online and install, manage, and debug a cloud-based or mixed deployment of Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.
E-Mail Guard is a complete solution for blocking spam and virus attacks. E-Mail Guard addresses the security and administration of company email by offering constantly updated spam and virus blocking, policy management, content testing, and protection against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes monitoring, administration and reporting tools as well as outgoing email filtering to let you troubleshoot your e-mail environment and specify and regulate company email policy.
Catalyst line of Wi-Fi controllers simplify the administration of Wi-Fi LANs by unifying the configuration and management of Wi-Fi access points, tuning wireless performance by reducing the effect of RF congestion, improving wireless availability with fast failover, and hardening data security by detecting threats and analyzing traffic content based on user class and location. Progent can help your business to configure Cisco wireless LAN controller appliances to manage wireless LANs of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest Wi-Fi controller solutions.
If your office network combines UNIX, Linux or Sun Solaris technology with Windows, Progent can help you to incorporate your computers into a cohesive network that permits all your OS platforms to coexist for simple management, transparent dataflow, high reliability, enhanced performance, and tight security. Progent's UNIX and MS Windows coexistence support services feature IT architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote network help and troubleshooting, in-person technical support, and Help Desk services.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent's ProSight family of managed IT services are intended to provide businesses who have small internal IT administration and support staffs with low-cost help from enterprise-class management tools and consulting expertise. Advantages of Progent's ProSight catalog of managed IT services include predictable network management expenses, smart automation of routine administrative processes, continual adoption of new technology, smooth transition from older systems to modern solutions, close alignment of computer technology with strategic objectives, access to seasoned network consultants, and allowing management to focus on business instead of fast-evolving computer technology.
Progent's expert support team can help you define and implement a smooth in-place Exchange Server 2007 upgrade strategy that minimizes network disruption, reduces long-term service demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the background to complete your move rapidly and affordably. Progent's Exchange 2007 support, repair, and consulting services include expertise with the configuration of third-party add-ons to Microsoft Exchange Server 2007 that are best aligned to your business goals.
Progent is a certified Altaro partner and can design and manage an implementation of Altaro O365 Backup to protect your O365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, plus Teams Chats.
Progent's managed services for software/firmware update management provide organizations of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking updates to your servers, endpoints scanners, network appliances such as switches and Wi-Fi APs, and IoT devices such as sensors and health monitors.
Progent provides nationwide remote phone support and troubleshooting services for companies that run Apple Mac OS X networks or whose IT systems include a mix of Apple macOS and Mac OS X with Microsoft technology. Progent's engineers can provide Mac clients a variety of IT services including desktop assistance, upgrading to the most recent version of Mac OS X from earlier editions of Apple macOS and OS X, plus expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with iPhone and iPad integration and management, or moving to iCloud services. Online technical support offers maximum leverage for your information technology budget by extending client efficiency and limiting the time charged for computer analysis and repair. Advanced remote access tools and experienced technicians and engineers combine to enable Progent to handle most network problems without squandering time and money by going to your site. In most of situations your network problems can be remediated over the phone or via a combination of phone support and remote access. Progent can make available Cisco certified CCIE network engineers and CISM and CISSP premier security specialists to help you with the toughest system issues.
To provide economical network support for small companies, Progent offers full-service computer outsourcing plans that give small offices quick access to network help without forcing you to hire, train, and manage a large full-time IT staff. Progent’s IT outsourcing packages give you an affordable alternative for building a secure and robust environment for your favorite Microsoft Windows office productivity suites including Office XP and Microsoft Office 2003.