Additional Topics of Interest
Network Consultant for Help Desk
The Help Desk Call Center support delivery model adopted by Progent's Technical Response Center gives small and midsize organizations an affordable alternative to dependence on independent consultants by offering extensive technical knowledge accessible to multiple support groups, optional round-the-clock availability of urgent assistance, fast escalation to appropriate engineers for handling the most complex issues, service consistency and reliability, quick follow through enforced by seasoned IT service administrators, a variety of convenient techniques for initiating support tasks, plus a high level of process transparency made possible by trouble ticket tracking and accessible via a web portal.
System Center 2016 and Linux Integration Online Technical Support
Microsoft System Center 2016 delivers major improvements for managing hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting staff can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
Technical Consultant for Microsoft Project
Progent's team of application experts offer advanced support, software development, deployment help, and webinar training for leading business applications covering key areas including ERP, general accounting, business analytics, web application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with years of background providing high-level consulting services remotely, Progent can assist small businesses anywhere in the U.S. to eliminate the time and fees associated with travel and on-premises visits without sacrificing the high quality of technical support.
System Center 2012 Professionals
Progent has over 10 years of background deploying, maintaining and troubleshooting the key components included with Microsoft System Center and can help you to design, configure, support, and fix your System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-based datacenters. Progent's consultants can help your organization to migrate to the current version of Microsoft System Center from an earlier release or from a third-party IT management platform to provide the benefits of enterprise-class deployment, management automation, security and compliance, plus infrastructure and application availability and performance monitoring.
Windows Active Directory Computer Consultants
Microsoft Windows Active Directory requires extensive hands-on experience to configure optimally across an enterprise. Progentís Microsoft Certified engineers are skilled in planning, deploying, and maintaining complex Enterprise AD projects. Progentís areas of expertise with Microsoft Windows Active Directory include replication issues, multi-domain partition configurations, correcting corrupted Active Directory objects, dealing with legacy beta software configuration objects in online AD systems, and fixing failed installations of AD and Active Directory-associated applications.
Project Planning Network Consultants
For large businesses, Progent can leverage internal network support groups by providing extensive background in supporting critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server consulting. For the nationwide or global businesses with branches, Progent can perform as a seamless local supplement of corporate IT management. Progentís enterprise consulting services include corporate-wide security, remote branch office support, system design, Sarbox compliance, project planning, and top-level service for multiple location office environments based on Enterprise Windows. Progent can offer on-site engineers and specialists to assist with a campus relocation or branch move, or a network architect to assist with setting up or using an Internet Data Center or co-location site.
Meraki Cloud Management Support and Setup
Progent's Cisco Meraki Wi-Fi AP experts offer online and on-premises support to assist organizations of any size to plan, deploy, maintain, upgrade or debug Wi-Fi networks that include Cisco Meraki APs. Progent can help you to set up and support Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products such as switches, ASR routers and firewalls to create a seamless ecosystem that provides the same access, performance, security compliance, manageability and availability for wired and wireless users regardless of their location or computing device.
Meraki Switchies Engineer
Cisco's Meraki MS line of access and aggregation switches are intended for environments that go from branch offices to campuses. Progent's Cisco-certified consultants can provide affordable remote expertise to assist you to design and implement an efficient network architecture that incorporates Meraki MS switches, streamline network administration with Meraki's cloud-based management tools, configure policies to ensure security, develop and test a disaster recovery plan, and resolve technical issues related to any aspect of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a cohesive networking solution.
NetApp MetroCluster Disk Pools Engineers
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering with replication to provide fast, zero data loss disaster recovery between datacenters located as far as 185 miles (300km) away from one another. Progent's team of seasoned network consultants can help you to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that aligns with your technical needs and IT budget. Progent can ensure you adhere to best practices for installing your MetroCluster environment by providing help with procedures like assigning disk pools, determining aggregate layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker, setting up a configuration replication network between your peered clusters, and verifying your MetroCluster DR system to show compliance with information assurance standards and government mandates.
Enterprise Services Project Methodology Support Specialist
When conducting IT tasks for enterprise clients, Progent uses a structured methodology driven by defined milestones in order to meet financial, scheduling and technical targets while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures derived from the leading practices defined by the Microsoft MSF methodology which includes requirements definition, design recommendations, pilots, design tuning, and expert implementation. All phases are recorded to make available a detailed description of IT services performed and to assist in ongoing network maintenance.
SQL 2008 Support and Integration
SQL Server 2008 offers indispensable, standardized tools to computer experts as well as to information workers, reducing the complexity of designing, integrating, managing, and accessing enterprise information and database applications in environments ranging from handheld devices to enterprise data networks. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consultant with hands-on expertise and broad knowledge in planning and building information-based, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.
Online Support Services for Threat Management Gateway
Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of ISA Server and provides a easily managed Internet gateway that delivers a one-server solution for a variety of security features including an application layer and network layer firewall, URL filtering, antimalware, IPS, reputation services, Virtual Private Network control, plus HTTP and HTTPS inspection. Forefront TMG 2010 provides comprehensive web security reporting features, permits customized reporting powered by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to lower expenses and improve recoverability. Progent's Microsoft-certified consultants can assist you to plan and carry out pilot and production deployments; integrate Forefront TMG 2010 with Windows 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent's consultants can also help your organization to upgrade smoothly to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.