Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware.
Progent offers technical support for medium size businesses who have 100 to 250 network clients. The mid-size company or office has typically been an overlooked segment of the market for network support expertise. The cost structures and service access practices of large outside service organizations make them too costly for the typical mid-size company or small medium business (SMB), which usually relies on a minimal information technology budget with which to support an information network whose complexity and sophistication are often similar to the information systems of much larger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual network technology and 24x7 server monitoring, significantly lowers the network maintenance expenses of a small-medium business while offering the mid-size organization with big-company service from professional, world-class consultants knowledgeable in a broad array of midsized business network solutions. If your mid-sized organization or small business is looking for the quality of IT help appropriate by a mid-size organization without budgeting big-company costs, you need Progent.
Progent can provide expert help for each phase of your Microsoft Exchange 2010 upgrade with services that include end-to-end project management, site readiness preparation, project planning, cost estimates of new software licenses and hardware needed, suggested vendor sourcing, system testing at client location or at Progent's test lab, setting up transitional coexistence between Exchange Server 2010 and Exchange 2003 or 2007, implementation of the solution, decommissioning the old system, and webinar training for client's support group and end users.
Microsoft supports transparent hybrid environments that combine Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes located on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed support to help you through challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and on budget.
Progent's Microsoft-certified experts can deliver a range of consulting services to help companies of any size to install, manage, and troubleshoot environments that incorporate workstations, laptops, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's senior project management consultants can assist to design and configure testing labs to assess Windows 8.1 and plan and execute Windows 8.1 deployment plans based on leading practices.
Progent offers national online help and troubleshooting services for companies that run Solaris networks or whose IT systems include a mix of Sun Solaris and Microsoft products. Online IT help offers optimum leverage for your information technology dollar by preserving user productivity and limiting the hours charged for computer analysis and repair. Sophisticated online access utilities and skilled technicians and consultants combine to enable Progent to handle most network problems without squandering time and expense by traveling to your location. In most of cases your IT issues can be dealt with over the phone or through a combination of telephone support and online network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISM certified security specialists to help with the toughest network problems.
Progent's expert consultants can show you how to design and deploy a smooth in-place Exchange Server 2007 migration strategy that minimizes network downtime, reduces ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site upgrades, Progent offers the background to complete your move rapidly and affordably. Progent's Exchange Server 2007 help, repair, and design offerings include expertise with the configuration of third-party add-ons to Exchange Server 2007 and the design of unified messaging solutions powered by Microsoft Exchange Server 2007.
Progent offers fast access to the skills of veteran Wi-Fi consultants who can assist you to assess the benefits of Ubiquiti UniFi wireless APs for your company and assist you to plan, deploy, maintain, and debug your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to assist you to choose, provision, and place UniFi wireless APs for optimal coverage and performance.
Progent's support services for patch management provide businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your virtual and physical; servers, endpoint devices printers and scanners, infrastructure appliances such as routers and wireless APs, and Internet-of-Things devices such as alarms and robotics.
Progent's Cisco Jabber consultants can provide remote or onsite expertise to help businesses of any size to design, deploy, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers advanced support for the technologies that make up creating an end-to-end Cisco Jabber collaboration solution including Cisco network appliances and management tools, Microsoft 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a cohesive collaboration ecosystem.
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware.
Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and repair a system-wide move to 64-bit server and desktop operating systems and business applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the important 32-bit applications that you intend to retain as well as the latest 64-bit versions of software you wish to run.
Progent's Linux support experts offer small and mid-size businesses and software developers help with managing and supporting Linux computers that operate with Microsoft-powered technology. Progent offers your business access to Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This broad range of experience offers you a convenient single source to show you how to build and manage a protected and reliable mixed-platform network and communications environment that allows Linux and Microsoft coexistence by combining Microsoft Windows with leading Linux variations including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Progent’s Microsoft certified consultants offer a range of support services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is a financial and business analysis solution based, like all Microsoft accounting tools, on the expandable and familiar foundation of Microsoft Windows technology. Dynamics GP offers an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to install and integrate, and with its segmented design you are able to license only the functions you currently require, with the ability to expand clients and enlarge functionality in the future. Progent’s Dynamics GP/Great Plains consulting experts can help you deploy, configure and manage the latest release of Dynamics GP or upgrade efficiently from an older version.
Microsoft CRM helps small companies build profitable customer interactions. Built-in Sales and Customer Service modules allow employees to share information to help improve selling success and deliver consistent, effective customer service. Progent can set up the optimal network environment, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can show you how to combine Microsoft Dynamics CRM with your sales or customer support databases.
Microsoft ISA 2006 is a comprehensive gateway that provides a fully integrated application layer firewall, virtual private network, and web caching solution for protecting the Internet-facing networks of any sized business against a broad range of attacks. Progent's certified ISA Server 2006 consultants can show you how to design, cost-justify, test, install, configure and support the any version of ISA Server 2006 on your network.
Microsoft Forefront TMG 2010 is based on the powerful security capabilities of ISA Server and offers a easily administered Internet gateway that delivers a one-server solution for an array of security features such as an multi-layer firewall, URL filtering, malware inspection, IPS, reputation services, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security reporting capabilities, permits custom reporting powered by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual server to lower expenses and enhance availability. Progent's Microsoft-certified consultants can assist you to plan and carry out pilot and production deployments; interface Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also assist you to upgrade economically to Microsoft Forefront Threat Management Gateway from ISA Server.
Progent's network consultants can help you evaluate the possible advantages of Hyper-V-based server virtualization for your business, conduct pilot implementations to verify Hyper-V's compatibility with your production applications, assess your network architecture for smooth operation with virtual server solutions, help you in upgrading to Microsoft Windows Server 2008 and setting up Hyper-V, train your network management staff to monitor and manage Hyper-V, offer world-class consulting support for improving the security of your virtual servers, establish and test business continuity processes that maximize network availability, and provide continuing consulting and technical support including affordable remote repair and comprehensive Help Desk services.
Progent's Wireless Consulting Services offer a convenient, affordable option for businesses of any size to integrate, manage, monitor and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and install appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and online applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation transmitted by each staff member to each customer. The discipline of detailing and archiving support activity results in more effective service and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Progent’s Technical Response Center provides nationwide extended hours remote assistance for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service professionals provide after-hours phone support and remote secure network access to isolate and repair network problems quickly and affordably. The scope of technical expertise available from Progent's staff of country-wide support engineers allows Progent to escalate even the most difficult problems to qualified experts as required. For urgent issues, the Technical Response Center tries to respond to your call for service within one hour.
Progent's certified Internet Security and Acceleration Server consulting experts have broad experience creating Microsoft-based security solutions for information systems with multiple sites, mobile workers, and mission-critical web-based applications. A Progent ISA Server consultant can help your small or mid-size business design and implement a configuration of Microsoft ISA Server 2004 that supports your information protection needs without limiting your network.
The knowledge and experience of Progent's certified Windows Server consultants, with an average of over 10 years of work in Microsoft integration, ensures you success in identifying the version and set up of Windows 2003 Server that aligns best with your company's goals. Progent can also assist you with designing, deploying, managing and supporting sophisticated IT applications based on Windows Server, and can assist your migration from Windows 2000 or Windows NT.
24-Hour Cisco AnyConnect On-site Technical Support
Progent can provide affordable remote consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, preparedness assessment, system design and review, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.
VMware's NSX network virtualization platform enables you to create entire networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high level of automation independent of the physical components used by the basic IP network. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also permits non-disruptive testing for site recovery, updates and fixes and can generate audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly restore the complete virtualized network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist your organization to plan, deploy, test and manage a disaster recovery system powered by VMware SRM and VMware NSX.
Progent's Cisco-premier CCIE network experts can assist your company to maintain your legacy PIX 500 or ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, integrate, optimize, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services
For medium-size businesses looking for IT consulting services, Progent offers a variety of options such as local help, on-line support, off-site Help Desk, round-the-clock support with automatic system monitoring, emergency staff augmentation, site relocation support, software programming, and expert consultation. For midsize businesses in California or other regions serviced by Progent's field engineers, Progent provides expert on-premises help for solving technical problems quickly and economically.
For mid-size companies who need IT support, Progent offers an array of options such as local service, remote support, off-site Help Desk, round-the-clock support with automatic system monitoring, temporary staff augmentation, business relocation support, application programming, and expert consultation. For midsize companies in California or other areas serviced by Progent's onsite consultants, Progent provides expert on-premises help for solving network issues quickly and affordably.
Progent can provide one-on-one education customized for people who want to expand their understanding of the macOS and OS X platform, Apple Mac hardware, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual online classes for macOS and Mac OS X applications.
Progent's Wireless Consulting Services provide a fast, affordable option for businesses of any size to integrate, manage, monitor and repair the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and deploy hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each consultant to each client. The practice of detailing and archiving service activity allows more effective service and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Progent's Cisco-certified Wi-Fi integration experts can help organizations to deploy, administer, and debug Cisco wireless products including Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Progent can provide the expertise of BlackBerry-premier engineers who can help small companies to plan, administer, and troubleshoot BlackBerry solutions affordably and effectively, eliminating the need for an internal BlackBerry expert and reducing the cost and distraction of supporting a mobile wireless workforce. Progent's BlackBerry engineers offer extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and CISM-certified security engineers. This breadth of knowledge, combined with Progent's proven remote service delivery model, offers small companies an efficient solution for integrating BlackBerry devices and software productively into their information network.
Stealth penetration checking is an important component of any comprehensive network security strategy. Progent’s security professionals can perform thorough penetration tests without the knowledge of your company's in-house network support resources. Stealth penetration testing uncovers whether current security monitoring tools such as intrusion detection alerts and event history monitoring are correctly configured and consistently monitored.
Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that offers a fully integrated application layer firewall, VPN, proxy, and Web caching solution for protecting the Internet-facing networks of any organization against a broad variety of attacks. Progent's Microsoft ISA Server 2006 consultants can help you plan, rationalize, test, install, configure and support the Standard or Enterprise version of ISA Server 2006 on your network.
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces few competitors. Medium-size businesses who work with trusted independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and productive.
Citrix offers a powerful line of products that provide advanced manageability, expandability, and performance for virtualizing servers and for server-based delivery of virtual Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For making and managing virtual servers, Citrix offers XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can assist your company to evaluate the business benefits of Citrix technology and help you plan, validate, implement, troubleshoot, and support Citrix virtualization platforms.
Progent is an Altaro partner and can design and manage an implementation of Altaro O365 Backup to preserve your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.
Progent's Mac support consultants can assist you with a wide range of network infrastructure areas including system architecture, off-site and mobile access, internetwork compatibility, security, and new technologies such as Voice over IP and fast wireless networking. For business networks based exclusively on Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the knowledge and depth to deal with the challenge of designing, configuring, and supporting a system infrastructure that is reliable, safe, efficient and supportive of your corporate objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Apple's Xsan storage area network systems. Progent can also provide skilled professionals to support Cisco routers and switches.
ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data.
Remote 24x7 network monitoring, automated alerts, and periodic analytical reporting are vital to maintaining the health of your network and eliminating unnecessary and expensive downtime. Remote Monitoring and Management solutions have progressed so far that businesses of all sizes can afford a level of protection that was once reserved for enterprises. Progent can provide a variety RMM solutions available as economical services created to help you to detect and fix a most network problems before they get big enough to impact your business.
Progent's expert consultants can help you define and implement an efficient in-place Microsoft Exchange 2003 migration strategy that minimizes network downtime, reduces ongoing service demands, and makes your Exchange 2003 Server easy to administer. For complicated multiple server or multi-location upgrades, Progent offers the experience to complete your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 support, repair, and consulting offerings include assistance with the integration of third-party add-ons to Exchange 2003 Server that are in keeping with your business needs.
Microsoft has made a strong effort to enable seamless hybrid environments that integrate Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have specific Exchange mailboxes hosted on your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Exchange initiative is carried out on time and within budget.
Progent can provide the support of Microsoft-certified engineers and experienced database application programmers, database administrators, project managers, network infrastructure architects, business continuity planning specialists, and certified security consultants to help your business to evaluate the potential benefits of Microsoft SQL Server 2012 for your organization, set up pilot systems at your datacenter or at Progent's test lab, design and carry out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy RDBMS solutions, and define a cost-effective and secure IT infrastructure that lets you realize the full business benefit of SQL Server 2012.
MS Office Communications Server provides IM and presence as part of a scalable, world-class solution offering advanced protection, seamless integration with other Microsoft software, an extendable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. The product allows cost savings and elevated operational efficiencies, enhanced individual productivity, and better intellectual property security. MS Office Communications Server 2007 has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications experts can provide remote and on-premises configuration support and mediation services for your Office Communications Server environment and can help your organization to evaluate the costs and benefits of migrating to Skype for Business. Progent can also assist you to plan and execute an efficient upgrade that will add significant strategic value to your IT system
With the Catalyst line of switches for small and medium-sized companies, Cisco allows companies to gain all the advantages of bringing smart traffic control to their networks. Cisco's switching product line allows you to deploy capabilities to make your IT network sufficiently robust to accommodate time-critical needs, expandable to facilitate growth, safe enough to guard restricted information, and capable of prioritizing and managing traffic flows to optimize system performance. Progent's CCIE certified consultants can help you select and integrate Cisco Catalyst switches appropriate for your company. Also, Progent's certified security consultants can show you how to create a strategic security policy and set up Cisco Catalyst switches so they powerfully support your security policies. Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2950 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Catalyst 6500 Series Switches.
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall.