Progent's compensation model is based on revenue sharing, so similar to being an independent consultant, your income is entirely driven by your work effort. Certain Progent consultants stress quality of life and choose to consult at an easy pace, utilizing our flexible schedule to follow individual pursuits like mountain biking, motorcycle racing, skiing, surfing, travel, or spending private time with relatives and acquaintances. Other consultants take advantage of the opportunity to make big dollars through hard effort and extended hours. Progent completely encourages both ends of the spectrum and any point in between.
Progent's certified Windows 2003 Server engineers can provide computer support and IT consulting services for the complete line of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Windows 2003 migration, configuration, update, and maintenance services include system design, installation, project management, on-site and off-site technical support and troubleshooting, Call Center outsourcing, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
Progent provides several essential kinds of Help Desk support including Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco experts gives your customers easy access to a reliable support group with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft products. Progent's concentration is on earning the support Help Desk a respected image as a key contributor to business performance. Progent's target is to resolve and not simply report problems.
Progent's Microsoft certified consultants can provide remote and on-premises consulting services to help you to administer, support, and repair PCs powered by Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, network security, disaster recovery, online access, smartphone and tablet integration, Wi-Fi configuration, and 24x7 network monitoring and alerts.
Progent's Standard Help Desk Services provide a complete service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Help Desk services are offered at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progent can help small and medium-size businesses to configure and debug video conferencing solutions to enable their teleworkers to communicate productively with teammates and clients.
Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop sharing, as well as VoIP and public switched telephone network calling. Microsoft Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Microsoft 365 and streamlines administration via integration with Windows AD. Lync can also reduce expenses by eliminating VoIP equipment and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's certified unified communications experts can provide online and onsite support to assist you to manage and troubleshoot your current Lync Server 2010 environment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also assist your organization to plan and carry out a smooth Skype for Business migration.
Progent's Linux consulting experts provide small and mid-size businesses and developers support for managing and supporting Linux computers that run with Microsoft-based technology. Progent can give your business contact with Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide array of experience offers you an easy single consulting firm to show you how to create and maintain a secure and reliable mixed-platform network and communications infrastructure that allows Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Progent's Cisco-certified wireless networking experts can provide remote and onsite consulting and support services to assist your organization to plan, configure, administer, tune, and repair wireless deployments that incorporate Cisco's Meraki access points. Progent can also assist you to plan and deploy hybrid networks that combine local and cloud-hosted services and that deliver easy access, advanced protection, unified management, and consistent operation for all your mobile and desktop devices.
Progent offers the support of a certified VMware VCDX expert to help you plan, deploy, manage and troubleshoot VMware vSphere-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid cloud systems. Progent can provide world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent has extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery.
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification through rigorous testing and extensive experience with information security design. ISSAP consultants possess in-depth knowledge of access control systems and techniques, telecommunications and network security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-premier security specialists can assist your company with all aspects of architecture security.
Progent's Microsoft and Cisco-certified consulting experts can assist you to determine the benefits of Exchange Server 2010 for your business and can help you to design and carry out a smooth migration to Exchange 2010 from Exchange 2003 or Microsoft Exchange 2007 that will offer quick ROI by improving your productivity, cutting the cost of hardware and service, simplifying administration, and consolidating your vital communications technologies.
Progent's Computer Helpdesk Outsourcing Services for PC desktop support are intended specifically for small organizations who need immediate availability of a Help Desk Call Center with professional telephone support and full escalation capability but who must work within a limited IT budget. Key components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Applications Recommendation and Integration.
For large businesses, Progent can supplement internal network support staffs by providing extensive background in deploying critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or worldwide businesses with branches, Progent can act as a seamless nearby supplement of enterprise IT management. Progent's enterprise consulting services include company-wide security, online branch office support, system architecture, Sarbanes Oxley conformance, project management, and world-class support for multiple location office environments powered by Enterprise Windows 2003. Progent can offer field engineers and specialists to assist with a site move or branch move, or a system architect to help with setting up or utilizing an Internet Data Center or Hosting Facility.
Progent's Microsoft-certified experts have 20 years of background providing e-mail and unified email/telephony solutions for companies. Progent offers affordable Exchange Server consulting services to strengthen email security and virus defense, achieve high availability email, and facilitate remote and mobile email connectivity. Progent's Microsoft Exchange help and support services can assist you in designing and implementing a Microsoft Exchange update or a migration from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 5.5 to Exchange Server 2010.
Progent uses a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by every staff member to every client. The discipline of documenting and organizing service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Progent's Cisco-Premier technology experts provide professional PIX Firewall consulting services covering architecture, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector threat security, and safe connectivity services. Ranging from small, plug-and-play desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a healthy combination of protection, performance and availability for business networks of all sizes. PIX firewalls are build around a proven, purpose-built platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent access services, and flexible management solutions. Progent's network consultants can help you choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of the time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it.
Progent has over 20 years of background deploying, and supporting the key platforms that make up Microsoft System Center and can assist your organization to design, deploy, support, and fix your Microsoft System Center 2012 R2 solution to optimize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent can help you to migrate to the current version of System Center from an older release or from another IT management platform to deliver the benefits of best-in-class provisioning, centralized management, security, plus datacenter and application performance monitoring.
Progent can help you in any phase of your migration to Microsoft Exchange 2019 such as deploying Windows Server 2019 as a host for Exchange; planning high availability infrastructure for an on-premises, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Windows Hyper-V; setting up hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook.
Progent's CCIE-certified network infrastructure consultants have extensive background helping ISPs to design, deploy, administer, tune, and debug fault-tolerant, scalable connectivity solutions appropriate for public networks.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent offers affordable online consulting to help you to design, configure, and fix any facet of your iPhone and Windows integration solution and is available for quick tasks to help you through occasional technical bottlenecks or long-term engagements to help you finish business-critical initiatives on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you build or support a highly available, secure and scalable infrastructure that aligns with your mode of computing. Progent also offers remote and onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, team-oriented environment that maximizes the strategic value of your IT system.
Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows-powered endpoints.
Progent's Microsoft-certified consultants can provide cost-effective online consulting and troubleshooting for Windows Server Essentials. Progent can provide full-service project management so you can plan and execute an efficient migration from Microsoft Windows Server Essentials to Microsoft 365 and other Microsoft Cloud platforms and services.
If you are producing Linux-based applications in an environment that has Microsoft Windows-based processors, PCs, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to focus on your area of high-value know-how without the constant hassle of managing your business network. By using automated network monitoring and by providing online and on-site assistance as your business needs it, Progent represents an economical solution for managing an IT network that features high reliability, security, and efficiency. Progent's UNIX/Linux developer support offerings feature comprehensive information technology outsourcing, virtual server infrastructure, remote and in-person support and repair, 24x7 monitoring, and Help Desk services.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to contain the progress of an ongoing ransomware breach. Call 800-462-8800
E-Mail Guard is a comprehensive service for blocking spam and virus attacks. E-Mail Guard handles the protection and administration of company email by providing constantly improved spam and virus filtering, policy administration, content filtering, and protection against email-borne DHA and DDoS attacks. E-Mail Guard also features monitoring, administration and analysis utilities plus outbound email filtering to let you fix your email system and define and regulate company email policy.
Progent's Microsoft and Cisco certified experts provide three service programs to help mid-size and large companies create a cost-effective and successful internal Network Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment evaluation, process study and enhancement, management reporting, training of internal staff, and documentation of processes. Progent's Software Evaluation and Deployment Services help organizations analyze the numerous high-quality Help Desk application programs on the market and determine which packages may be too costly, miss key features, or align poorly with your organization's corporate culture. Progent also offers temporary staffing for businesses who need to augment their internal Help Desk staff for occasional tasks or to substitute for vacationing or indisposed personnel.
Progent's Cisco-certified IT experts can help you design an economical, 24x7 Internet configuration solution that can achieve non-stop Internet access through a wide array of fault tolerant Internet access technologies including fault tolerant BGP, automatic fail-over, and redundant Internet Service Providers. Progent offers CCIE consultants to show you how to apply the latest techniques for fault tolerant Internet connections to build an economical, completely redundant Internet network with automatic failover and other capabilities to create zero-downtime Internet availability.
Progent can show you how to plan, deploy, manage, and troubleshoot an efficient Wireless network architecture, select appropriate components, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also show you how to build a thorough wireless system security plan that is well integrated with the security plan for your entire corporate network.
Network Consultants Aironet Access Point Management
Before Progent's Microsoft Operations Manager solution, system problems were handled reactively, once users complained about them. With the benefit of proactive, automated alerts and trend reports sent by Microsoft Operations Manager, Progent can now address server issues before they grow to be critical enough to disrupt network availability. Thanks to MOM, Progent can resolve looming problems before clients are aware that the problems are there. Progent has background with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class availability, security and productivity.
Progent's Shared Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's pool of certified technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the top shared PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Cisco-certified wireless technology consulting experts can assist organizations to configure, administer, and troubleshoot Cisco Small Business Wi-Fi APs.
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of thorough examination and significant experience with information security design. ISSAP security experts have in-depth understanding of access control systems and methodologies, phone system and network security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security consultants can assist your company with all aspects of architecture security.
Progent's engineers can provide a variety of technical services to help companies of all sizes to install, manage, and support IT systems that incorporate desktops, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. For larger organizations, Progent's senior project management consultants can assist to design and configure testing environments to evaluate Microsoft Windows 8.1 and develop and manage Windows 8.1 deployment projects based on leading practices.
Progent's ProSight family of managed services are geared to provide businesses who have small in-house network administration and support teams with low-cost access to world-class management tools and consulting experts. Advantages of Progent's ProSight catalog of managed services include predictable IT maintenance expenses, smart automation of routine administrative tasks, ongoing adoption of the latest technology, graceful migration from older technology to up-to-date solutions, improved fit between computer technology with business objectives, guidance from seasoned IT consultants, and freeing up management to concentrate on business instead of fast-evolving computer technology.
Progent's Microsoft-certified consultants can deliver affordable online and on-premises support to carry out your migration to Microsoft Exchange Server 2010, produce extensive documentation of your upgraded email system, train your network support team and users to get them ramped up rapidly on Microsoft Exchange 2010, and offer ongoing management consulting and engineering support. Progent's consultants can also help you upgrade from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.
Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be tempted to allow minor problems to fester.
If you want to revamp your corporate web site, create internal websites for applications such as human resources or employee education, establish a high-impact web presence for a new business, or generate enterprise-class, data-driven specialized web applications, Progent can provide skilled and proven web developers. Progent's consultants can also show you how to design and manage a safe, robust server and communications network, including remote and wireless connectivity, to support your web solutions.
Widows Server 2012 R2 Hyper-V improves server virtualization in important areas such as secure multitenancy, flexible network infrastructure, cloud support, scalability and throughput, and high availability. Progent's Microsoft-certified consultants can help your business to take advantage of Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to reduce IT expenses and improve availability.
Aironet 802.11ac AP Migration Integration Services
Besides providing access to Microsoft Dynamics GP specialists, Progent has consultants experienced in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, administration help, upgrade support, and 1-on-1 or group online training classes customized to meet your specific needs. Progent's consultants also can show you how to build and support a protected, robust network foundation to support your ERP, MRP and accounting solutions.
Cisco's security and remote access products for small organizations represent a complete range of easy-to-administer security products to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection devices and VPN concentrators. Progent's expert consulting staff includes experienced engineers with Cisco's CCIE and Cisco Certified Network Professional certifications who can help your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security solutions that fit most closely with your company objectives.
Progent can provide small companies with an information management expert who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you deploy sensible IT products to improve business operations so they match better with your business goals. Your business can develop and install a well thought out information technology plan without absorbing the expense of a full-time senior IT executive.
Progent can help your organization in any phase of your migration to Microsoft Exchange Server 2019 including deploying Windows Server 2019 for hosting Exchange; designing HA system topology for a local, cloud-based or hybrid environment; migrating mailboxes; planning and implementing Hyper-V; configuring hardware load balancing (HLB); setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365; and setting up Outlook.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help your business to contain the spread of an active ransomware attack. Call 800-462-8800
Remote continuous network monitoring, automated alerts, and actionable analytical reporting are crucial to preserving the health of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) technology has progressed to the point that companies of all sizes can afford a degree of protection that was once reserved for large enterprises. Progent offers a variety RMM options delivered as economical services designed to help you to identify and fix a an array of IT network issues before they get big enough to disrupt productivity.
If your business computer system combines Sun Solaris technology with Windows, Progent can help you to incorporate your IT resources into a cohesive environment that permits all your operating systems to run side by side for simple administration, transparent information exchange, high availability, superior performance, and tight security. Progent's Sun Solaris and Windows integration assistance services feature network infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, remote technical help and repair, in-person technical support, and Help Desk outsourcing.
SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the rapid development of cutting-edge enterprise-class programs that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the ability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft integration, ensures you success in planning, installing and administering Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET environment.
After Hours Online Technical Support Aironet 1700 Access Point
Progent's CISSP-certified network security experts can help businesses of all sizes with any aspect of information system security. Progent can help create efficient cybersecurity solutions that protect a small business from modern malware attacks or Progent can plan, configure, and monitor an end-to-end security environment for hybrid enterprise networks that support onsite, online, and mobile users sharing network resources distributed across multiple physical sites and various clouds.
Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to create specialized mission-critical programs and eCommerce environments that operate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can show you how to create reports that let you track your business more thoroughly, turning raw information into useful understanding of your business.
Progent offers cost-effective remote assistance to help you to design, configure, and fix any facet of your iPhone and iPad and Windows integration solution and is available for quick tasks to help you through occasional technical roadblocks or long-term engagements to help you finish business-critical initiatives on time and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you build or maintain a highly available, protected and efficient network infrastructure that is best suited to your computing model. Progent also offers online and on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, team-oriented environment that optimizes the business value of your information system.
Progent offers affordable remote support for all releases of Office Access including Access desktop and Access Web App and offers expert assistance for application programming, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also can provide custom webinar training for Access programming and DBA services.
Dynamics GP can help you expand and control your company better by offering easy access to decision-driving information and a fast return on investment. Microsoft Dynamics GP confers important business benefits including its ability to expand the reach of your organization, manage your financials, computerize financial processes, standardize procedures throughout your company, improve inventory control, increase order accuracy, grow revenue and minimize turnaround time, and maximize free cash flow. Progent can help you set up and manage a reliable, secure server and network infrastructure to support Great Plains, and can offer expert Microsoft Dynamics GP support professionals to make sure you derive the full benefits of your Microsoft Dynamics GP software.