Progent's Co-managed Call Center service allows your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the top shared PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it.
Progent's certified cybersecurity consultants can run NodeZero-powered threat assessments to make sure your security monitoring and protection systems and policies are correctly set up and effective.
Microsoft 365, formerly branded Office 365, is Microsoft's extensive suite of client productivity apps and cloud services offered on a subscription basis. Microsoft 365 apps and cloud-based services are available in an array of subscription plans targeted at markets ranging from students and home offices to enterprises. Progent can provide fast and affordable remote access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can assist you to evaluate the wealth of subscription options offered with Microsoft 365 and integrate your network with Microsoft 365 in a way that delivers top business value. Progent supports multi-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and manage hybrid networks that transparently combine on-premises and cloud-based products and services.
Progent's ransomware experts can assist you to assess your ransomware defenses, monitor and protect your IT environment, help with negotiating a settlement with a hacker, and reconstruct a network damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent's CISSP-premier cybersecurity consultants can assist organizations of any size with any aspect of information system security. Progent can create cost-effective security solutions that protect a small business against modern malware attacks or Progent can plan, deploy, and manage an end-to-end security environment for hybrid networks that support local, online, and mobile users sharing IT resources distributed over multiple physical sites and public and private clouds.
For desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop expert who can assist you to design a XenDesktop environment that maximizes the business value of your information system; integrate XenDesktop software with your physical and virtual servers, user devices, and printers; upgrade your existing virtual desktop software to the latest versions of XenDesktop; and deliver advanced remote troubleshooting. Progent can also instruct your IT staff to follow industry leading practices to maintain your XenDesktop solution effectively.
Progent's background providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms make it possible to create specialized mission-critical applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can help you create reports that allow you to analyze your business more thoroughly, transforming raw data into useful understanding of your business.
Progent can deliver a wide range of affordable services to assist your company to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent can offer on-premises or remote assistance for single computers or laptops or work with you to plan and implement a company-wide rollout of new or revised OS platforms and applications. Progent can also provide engineers and technical workers to assist you to prepare for and complete a site relocation or consolidation designed to produce minimal disruption of your productivity.
Progent's software developers have worked for 20 years with .NET tools and the Visual Studio development environment and can build or update .NET apps rapidly and affordably.
Progent's Citrix-accredited engineers can assist you to understand the business advantages of XenServer and other Citrix platforms, and can assist you to design, test, implement, troubleshoot, and maintain a XenServer installation. Progent can in addition analyze your current XenServer deployment and help you to optimize resource utilization, performance, protection, availability, and disaster recovery.
Progent's Microsoft-certified consultants have more than 10 years of experience designing, deploying, enhancing and troubleshooting SCOM environments and offer companies of all sizes advanced remote or onsite consulting services for SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to assist you to remediate critical issues detected by Microsoft SCOM 2012.
Progent's application experts have worked for two decades with .NET tools and the Visual Studio development system and can build or update .NET applications rapidly and affordably.
System Center 2016 Data Protection Manager provides near-continuous backup and simplified restore capabilities for Microsoft networks. SCDPM 2016 delivers application-sensitive backup for key workloads like Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux VMs, works with virtual machines hosted by Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can assist organizations of all sizes to plan, implement, manage, and troubleshoot an enterprise-wide backup/restore system built around Data Protection Manager 2016. Progent can assist you to upgrade from an older version of Data Protection Manager or from a legacy solution, and Progent can optimize your DPM 2016 environment for on local, colocated, cloud or hybrid deployment models. Progent offers remote or onsite consulting expertise and can provide as-needed guidance to resolve technical bottlenecks or deliver comprehensive project management services to help you finish your SCDPM 2016 initiative on schedule and on budget.
Progent is among the most expert information technology support companies for integrating email and messaging systems powered by Microsoft Exchange 2000. Progent specializes in helping small and mid-size companies derive all the benefits of Microsoft Exchange Server 2000 for common situations such as upgrading from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 support.
SQL Server 2014 incorporates significant enhancements in critical areas including speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works transparently across all workloads including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and onsite services that include planning, configuration, administration, troubleshooting, and application development services to help organizations of all sizes to realize fast return from their SQL Server 2014 investment.
For businesses that have a mix of Mac and Windows computers, there exist two popular alternatives for using Microsoft Windows-dependent software on a Mac: remote access to an actual Windows computer or local simulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac allows you to connect an Apple Mac to a remote Microsoft Windows-based computer to run Microsoft Windows applications and share network resources. Virtual PC for Mac emulates Windows on a Mac computer so that you can use Microsoft Windows software directly. Progent's Mac technology consultants can help your company to manage these solutions for running Windows applications on your Apple Macs and can also assist your company to assess and install other products for Microsoft Windows PC emulation.
Barracuda's value-priced CloudGen Firewall appliances offer web filtering, remote connectivity, SSL tunnel VPN, high-security SD-WAN, and modern Zero-Trust support with centrally managed and monitored services across your whole enterprise including on-premises, public cloud, and hybrid deployment models. Public clouds supported include Azure, Amazon Web Services, and Google Cloud Platform. Progent can deliver the depth of expertise to be your single resource for technical guidance, administration, training, and security consulting.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to contain the spread of an active ransomware breach. Call 800-462-8800
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small or mid-size company's servers in a solution that gives the highest level of availability and scalability and is also easy to move to another host. ProSight Virtual Hosting services are based on mature virtualization architectures that enable small companies with multi- platform environments to save dramatically on the expense of capital equipment, infrastructure support, and IT management while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.
Progent's CISM-certified security consultants can help you protect your Apple Mac environment through professional support offerings including running security tests, clean up after virus and worm penetrations, setting up firewalls, integrating safe off-site and mobile connectivity, installing automated software for defense against viruses, spam, and malware, and developing a comprehensive security strategy adapted for the specific goals of your business network.
The sophistication and integration requirements of Microsoft Windows Servers requires an IT consulting team with hands-on expertise and in-depth familiarity with designing and integrating seamless, comprehensive business technology systems. The experience of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your business objectives. Progent's IT support can assist you with designing, deploying, managing, and troubleshooting Windows Server solutions that increase the business value of your IT system. Progent's consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other clients.
Progent's Linux support experts offer small companies and developers help with managing and supporting Linux systems that operate with Microsoft-powered technology. Progent can give your business contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of expertise provides you with an easy one-stop source to show you how to create and maintain a secure and robust cross-platform network and communications environment that supports Linux and Microsoft interoperability by integrating Microsoft Windows with leading Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Progent can provide affordable online support to help businesses to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Amazon Glacier for value-priced long-term archiving. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, testing, deployment, administration, performance tuning, licensing management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN connections and can show you how to create cloud-based or hybrid cloud environments that efficiently incorporate Amazon AWS services. Progent can provide occasional expertise to help you to overcome technical roadblocks or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you move to the Amazon AWS platform on time and on budget.
For over two decades, Progent's consultants have delivered budget-friendly IT design, integration, debugging, cybersecurity, and development for information networks of all sizes.
Progent's Microsoft-certified relational database developers can provide businesses of any size online support for popular RDBMS platforms including Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting support offered by Progent include software installation and integration, application architecture and programming, management services, replication strategies, storage management, performance optimization, migration, information security, backup and recovery systems, problem solving, and webinar training.
For corporations with branches in California or any region covered by Progent's consultants, Progent's Microsoft-Certified network support experts and certified Cisco system specialists can provide a variety of network consulting services such as project planning, SOX compliance, office relocations, corporate security, system architecture, local or remote branch office support, and technical support for colocation hosting environments. A Progent network consultant can help you design a multi-site information system that makes smart use of co-location facilities and Internet hosting sites. Progent's Microsoft Premier consultants can help large enterprises plan, deploy and support major rollouts of the latest releases of Microsoft products such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent's CCIE and CCNP consultants can assist you to configure Cisco products for connectivity solutions that incorporate basic, high-performance, integrated, and wireless networking.
Progent can help you to plan and implement an efficient transition from a Solaris-powered IT system to a network powered by Windows and suited for running Microsoft's powerful office productivity suites, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco consultants and application experts can assist you to guard your information and minimize business discontinuity by developing an efficient transition strategy that preserves your current investments in Solaris software and technology. UNIX-to-Windows migration consulting services offered by Progent include evaluation of existing environment, transition planning and validation, Microsoft Exchange migration support, data and application transition, and server and media transition and economization.
Microsoft SQL Server 2008 offers indispensable, standardized tools to IT experts as well as to network users, lessening the difficulty of designing, integrating, managing, and accessing enterprise data and database programs in environments ranging from mobile devices to enterprise data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consultant with real-world expertise and broad knowledge in planning and building data-driven, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET environment.
CCIE Certified Aironet AP Management Support Services
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create specialized line-of-business applications and eCommerce environments that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can help you design reports that allow you to analyze your business more thoroughly, transforming uncooked data into useful understanding of your company and customers.
Progent's ransomware experts can assist your business to assess your ransomware vulnerability, remotely monitor and protect your IT environment, assist with negotiating a settlement with a hacker, and reconstruct a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
For enterprises with branch offices in California or any area covered by Progent's engineers, Progent's Microsoft-Certified IT support experts and authorized Cisco network consultants can provide a range of network consulting services including project planning, Sarbanes Oxley compliance, office relocations, enterprise security, system architecture, on-site or phone-based branch office support, and technical support for co-location hosting environments. A Progent IT architect can show you how to plan a multi-site network that makes efficient use of co-location services and Internet data centers. Progent's Microsoft Premier engineers can help major enterprises plan, deploy and support massive rollouts of updated releases of Microsoft technology such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and CCNP consultants can help you configure Cisco products for connectivity solutions that combine simple, high-speed, integrated, and wireless networking.
Aironet 1600 Access Point Onsite Technical Support
Our Experts Group provides consulting in important fields such as Apple OS networking and programs; Expertise for Linux-based, UNIX-powered, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Mission-critical and vertical application support; CIO, business analyst, and project management services; Custom applications development and integration; Web site, electronic business, EDI, and client portal design and deployment; Database support and efficiency help; Business intelligence consulting; and Telecommunications systems consulting.
Microsoft Exchange Server 2013 incorporates major enhancements to the functionality of its predecessor Exchange Server 2010 and introduces important new features plus a redesigned structure. These enhancements affect key facets of IT like ease of administration, availability, security and compliance, cost of ownership, teamwork, expandability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to understand the possible advantages of migrating to Microsoft Exchange 2013, create a cost-effective test and deployment strategy, and train your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide ongoing remote consulting and support and management for Exchange 2013.
Progent can help you to plan and carry out a smooth migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access management for both on-premises and cloud resources.
Progent's Duo managed services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices.
Progent's Microsoft-certified failover clustering consultants can assist businesses to assess the benefits of utilizing Microsoft Windows Server 2012 failover clustering technology to build an advanced high-availability/disaster recovery solution, assist you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting expertise and engineering support for clusters composed of physical servers or virtual ones, and help you to automate the management of failover clusters.
Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes compliance settings management, inventories network resources, guards against corporate data leakage, performs network health monitoring, enables safe end-user self service, and offers a single point of control for administering mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration specialists can help you with any facet of planning, implementing, operating and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid networks.
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive experience creating Microsoft-based security solutions for information systems with many sites, remote workers, and mission-critical eCommerce applications. A Progent ISA Server engineer is ready to help your small or mid-size business plan and implement an installation of ISA Server 2004 that supports your IT security needs without restricting your productivity.
Progent offers a selection of IT support packages for small businesses. These IT outsourcing and server monitoring services are built around the anticipatory problem handling abilities of Microsoft Operations Manager 2007, a next-generation server and IT support software platform that monitors the availability, throughput, and safety of your network and isolates potential problems before they can disrupt your network. With Progent's affordably priced network service programs, small businesses can choose a basic co-sourcing package built around Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution.
Cisco's Firepower Next Generation Firewalls deliver a major performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and include unified management of advanced cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to design and execute a smooth upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's subscription-based security services to build and centrally control IT ecosystems that include branch offices, data centers, and cloud resources.
Progent can assist small and medium-size organizations to implement cybersecurity defense systems and provide mitigation expertise needed to support telecommuters.
Progent's Microsoft-expert engineers can help your organization to update your workstations from 32 bits to 64 bits. Progent can assist your company to calculate the costs and benefits of migrating to 64-bit desktop processing, plan an efficient migration process that minimizes business interruptions, and deliver inexpensive, professional remote support to assist your company to install 64-bit desktop software and application programs on your current hardware.