CCIE Certified Consulting and Support ServicesProgent's organizational structure is designed to make top network support talent accessible on short notice and affordably. Progent is a leader in the network support industry for the ability to provide convenient, rapid, and budget-friendly access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are elite network professionals who earn this rare certification only after intense testing by Cisco.

CCIE (Cisco Certified Internetwork Expert) is the premier certification for network professionals, and certifies an individual's networking knowledge at the expert level. Individuals who pass the two required exams, one written and one in a hands-on lab setting, are awarded a CCIE certificate from Cisco. CCIE certification typically requires a minimum of three years of real-world seasoning designing, deploying, operating, and troubleshooting complex Cisco networks. Qualifying for a CCIE credential also demands experience with Cisco hardware and network solutions, extensive knowledge of LAN and WAN technologies, and a detailed familiarity with the protocols used on appliances such as routers, switches, bridges, and firewalls. The elite CCIE credential has been recognized as the most advanced information technology credential by CertMag.

The Skills of a CCIE Consultant
Cisco's CCIE credential recognizes consultants with the knowledge and experience to succeed in the most challenging tasks in their field. The CCIE exams administered by Cisco are regularly revised to evolve along with network technology, concentrating on current technologies and real-world problems. The CCIE certification is valid for two years, and to keep it current consultants have to pass a Cisco recertification test. This ensures that CCIE engineers don't get stale or too focused so that they can provide the latest solutions to the widest range of challenges associated with the most advanced connectivity products and technology.

CCIEs are a highly-select class of engineers. Below 3% of all Cisco qualified individuals make it to the CCIE credential, a small fraction of information technology workers in the industry. By 2010, around 5,000 CCIEs were estimated to be in the United States. Progent retains the services of about 12 CCIEs on its phone-support and on-site network support team, which represents an exceptionally large number for an independent network service organization.

CCIEs can resolve the most challenging problems related to network planning, deployment, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in identifying problems with Cisco IOS Software network administration tools and developing alternate approaches or installing software patches to correct problems. CCIEs represent an exceptional value because their deep expertise allows them to fix complex problems quickly. In common instances, less qualified consultants can spend many hours or even days wrestling with a task that an experienced CCIE can solve in a few minutes.

Most Progent CCIEs are not only experienced with Cisco networking solutions, but have multiple recognized technical credentials including Microsoft MCSE, and an important security certification such as CISA or CISM. This allows Progent to offer comprehensive services that address a broad array of technologies without requiring extra costs and delays managing multiple specialists.

Progent's CCIE Support Services
Most CCIEs are employed by large enterprises or nationwide ISPs, and so their help is not readily available to small businesses. Progent is among the few consulting firms that makes CCIEs accessible to assist small and medium sized companies. In addition, Progent offers fast access to a CCIE by phone so that you can get immediate help for urgent network issues that are impacting business efficiency but are outside the scope of your local IT maintenance resources. Progent's CCIE engineers can connect to your network by means of secure remote troubleshooting technology in order to perform quick and affordable diagnosis and remediation of critical network problems. To find out how to contact a Progent CCIE for timely assistance with your network, visit Progent's Remote Support.

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If you wish to get in touch with Progent about technical support for Cisco technology, call 1-800-993-9400 or see Contact Progent.