CCIE Certified SupportProgent's organizational structure is optimized to make top information technology talent available quickly and economically. Progent is a leader in the IT consulting industry for the ability to provide convenient, rapid, and cost-effective access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are sought-after networking professionals who earn this prestigious certification only after strenuous examination by Cisco.

CCIE is the premier certification for networking professionals, and indicates a person's technical skills at the expert level. Candidates who pass both of the mandatory tests, one written and the other in a lab environment, receive a CCIE credential from Cisco. CCIE certification usually takes a minimum of three years of practical experience designing, deploying, operating, and repairing complex Cisco networks. Qualifying for a CCIE certificate also requires experience with Cisco devices and Cisco networking solutions, broad knowledge of Local Area Network and Wide Area Network mechanisms, and an in-depth familiarity with the protocols associated with routers, switches, bridges, and firewalls. The elite CCIE certification has been recognized as the most technically advanced information technology certification by CertMag.

The Skills of a CCIE Engineer
The CCIE credential identifies experts with the skills and background to handle the most challenging tasks in networking. The CCIE exams given by Cisco are continually revised to evolve with the industry, concentrating on contemporary technologies and real-world applications. The CCIE credential is active for two years, and to keep it current consultants have to pass a Cisco recertification test. This guarantees that CCIE engineers do not become stale or too specialized so that they can offer the most advanced approaches to a broad range of challenges involving the most advanced network and security products and technology.

CCIEs are an elite class of engineers. Less than 3% of all Cisco certified professionals achieve the CCIE certification, a small minority of IT professionals worldwide. By 2010, around 5,000 Cisco Certified Internetwork Experts were located in the United States. Progent offers the services of about 12 CCIE-certified engineers on its phone-support and on-site IT consulting team, which represents an exceptionally large number for a publicly accessible computer service company.

CCIEs can resolve the most challenging issues involving network design, integration, management, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in identifying anomalies with IOS Software network administration utilities and developing workarounds or installing software updates to fix problems. CCIEs represent an excellent value because their depth of experience allows them to solve complex problems quickly. In common cases, less qualified engineers can spend hours or days wrestling with a problem that a certified CCIE can solve in just minutes.

Most Progent CCIEs are not only expert at Cisco technologies, but have multiple recognized technical credentials such as Microsoft MCSE, and an important security credential such as CISSP or CISM. This allows Progent to offer complete services that incorporate a wide range of IT products without incurring extra costs and interruptions orchestrating multiple specialists.

Progent's CCIE Support Services
The vast majority of CCIEs work for large corporations or nationwide Internet providers, and so their help is not readily available to small businesses. Progent is one of the rare service providers that makes CCIEs accessible to help small and mid-size companies. Also, Progent offers fast access to a CCIE-certified consultant by phone so that you can get immediate support for complex network problems that are hurting business efficiency but are beyond the experience of your ordinary network support resources. Progent's CCIE engineers can tie into your environment via state-of-the-art on-line support technology in order to provide quick and economical analysis and repair of critical network trouble. To learn how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, go to Progent's Remote Support.

For more information concerning Progent's professional support for Cisco technology, select a subject:

In order to ask Progent about technical support for Cisco products, call 1-800-993-9400 or visit Contact Progent.



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