Cisco Network Consulting and Support
CCIE premier Engineers
Deliver the Industry's Best Support
Progent's organizational structure is optimized to make the best network support talent accessible on short notice and for a reasonable cost. Progent is a leader in the network support industry for being able to provide easy, quick, and budget-friendly access to Cisco CCIEs. Cisco-certified CCIEs are elite networking engineers who earn this rare certification by passing intense examination by Cisco.
CCIE (Cisco Certified Internetwork Expert) is the top certification for network consultants, and certifies an individual's networking knowledge at the master level. Candidates who succeed in both of the mandatory exams, one written and the other in a lab setting, are awarded a CCIE certificate from Cisco. Becoming a CCIE typically requires at least three years of real-world experience designing, deploying, managing, and repairing large-scale Cisco networks. Qualifying for a CCIE credential also requires experience with Cisco hardware and Cisco networking software, broad understanding of Local Area Network and Wide Area Network technologies, and a detailed understanding of the protocols used on routers, switches, bridges, and firewalls. The prestigious CCIE credential has been recognized as the most technically advanced information technology certification by CertMag.
The Capabilities of a CCIE Consultant
Cisco's CCIE certification recognizes consultants with the knowledge and background to succeed in the most difficult assignments in networking. The CCIE exams given by Cisco are regularly revised to evolve along with network technology, focusing on contemporary technologies and practical applications. The CCIE credential is active for two years, and to keep it current engineers have to pass a Cisco renewal test. This ensures that CCIEs do not become stale or too focused so that they can provide the most advanced solutions to a broad range of problems associated with the most recent network and security products and technology.
CCIEs are a select group of engineers. Below 3% of all Cisco accredited individuals qualify for the CCIE certification, a tiny fraction of information technology professionals in the industry. In 2010, about 5,000 CCIEs were located in the US. Progent offers the services of about 12 CCIE-certified engineers on its remote and on-site IT support team, which is an extraordinarily high number for an independent network service company.
CCIEs can handle the most difficult issues involving network planning, integration, management, security, and repair. CCIEs work with the highest priority with Cisco's internal engineers in identifying anomalies with IOS Software network administration utilities and developing workarounds or obtaining software patches to correct problems. CCIEs are an excellent value since their depth of experience allows them to fix complex problems rapidly. In common instances, less seasoned consultants can burn up many hours or even days struggling with a problem that an experienced CCIE can resolve in minutes.
Most Progent CCIEs are not only experienced with Cisco products, but have multiple advanced technical certifications including Microsoft Certified Systems Engineer (MCSE), and a major network security certification such as CISSP or CISA. This permits Progent to provide complete services that address a wide range of IT products without incurring extra expenses and delays orchestrating multiple consultants.
Progent's CCIE Support Services
Most CCIEs work for large corporations or national Internet providers, and so their services are not readily accessible to small businesses. Progent is among the rare support firms that makes CCIEs accessible to help small and medium sized businesses. In addition, Progent offers fast access to a CCIE online so that you can receive immediate support for complex network problems that are hurting worker efficiency but are beyond the scope of your local IT support providers. Progent's CCIE engineers can connect to your network using state-of-the-art on-line troubleshooting technology in order to perform quick and affordable analysis and remediation of urgent network problems. To find out how to talk to a Progent CCIE for timely help with your IT infrastructure, go to Progent's Online Support Services.
To see additional information concerning Progent's professional expertise for Cisco solutions, pick a topic:
- Introduction to Progent's Cisco Support
- Cisco Firepower NGFW Firewalls: Configuration and Management Services
- Cisco ASA 5500-X Firewall with Cisco Firepower: Configuration and Troubleshooting Support
- ASA 5500 Series Firewall Integration Expertise
- Cisco PIX Series Firewall Troubleshooting Help
- Cisco Routers Engineering Expertise
- Cisco Wireless Deployment Services
- Aironet Wireless APs Consulting Services
- Cisco Small Business WiFi Access Points Consulting Expertise
- Catalyst Wi-Fi 6/6E Access Points Planning, Deployment and Debugging Consulting
- Cisco WiFi Controllers Consultants
- Cisco Meraki Wireless APs Design Help
- Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Integration and Technical Support
- Cisco Voice over IP (VoIP) Phones and IP Video Phones Consulting and Wireless VoIP Phone Integration
- Cisco Jabber Migration and Support Expertise
- Cisco Catalyst Switches Configuration and Maintenance Services
- Cisco Nexus Switches Support and Troubleshooting Services
- Meraki MS Switches Consulting and Support Services
- Cisco Security and VPN Consulting Services
- SIP and CUBE Integration Solutions: SIP Trunking and Cisco CUBE Integration Consulting
- Cisco Duo MFA Two-factor Authentication (2FA) Services for Telecommuters
- Infrastructure Design for Cisco-powered Data Centers
- Network Optimization Expertise for ISPs
- Unified Cloud-based and Hybrid Management Solutions for Cisco Environments
If you wish to get in touch with Progent about professional support for Cisco products, call
An index of content::
At Home Workforce Data Protection Online Technical Support
Work at Home Data Protection Outsourcing
Progent can assist small and medium-size organization to plan, implement, verify and troubleshoot backup/restore technology needed to support work-from-home employees.
wireless VoIP phones and Meraki APs Network Engineer
Wi-Fi VoIP phone integration On-site Support
Progent's wireless VoIP phone configuration consultants can provide remote and onsite support to help you build and administer a Cisco Wi-Fi VoIP phone deployment by delivering integration services that range from debugging the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of a campus.
Private Cloud Integration Specialists
Private Cloud Services Services
Progent's private cloud hosting allows small and midsize businesses to run key applications like Microsoft SQL and Exchange Server from a secure Tier III data center on fully redundant equipment with geographically separate data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for backup and restoration. You can use Progent's private cloud to avoid large investments in the purchase, upkeep, and management of computer equipment and facilities while achieving the highest levels of network availability and physical security.
24-7 Cybersecurity Firms SIEM
Specialists GIAC Security Audit
GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of computer security professionals. GIAC accreditations are recognized by companies and government organizations throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with any of the network security disciplines addressed within GIAC accreditation including auditing infrastructure security mechanisms, incident management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.
Online Support Services Services Documentation
Tracking Service Costs Consultants
Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by every consultant to each client. The practice of detailing and organizing service activity results in more effective service and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who won't let go of vital service information.
Largest Cisco Expert Jabber File Transfer Integration Services
Onsite Technical Support Jabber Video Messaging
Progent's Cisco Jabber consultants can provide online or onsite expertise to assist organizations of any size to design, deploy, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers advanced support for the products, technologies and services that make up building a cohesive Jabber solution such as Cisco network devices and management software, Microsoft 365 apps, Windows and Mac desktops, iOS and Google Android smartphones, SIP interfaces, Wi-Fi systems, security and compliance, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other components of a cohesive collaboration solution.
VMware NSX Software Defined Data Center Consultants
VMware NSX Design Consulting Services
VMware's NSX virtual network technology allows you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high degree of automation independent of the physical components making up the basic IP network. VMware Site Recovery Manager supports programmatic recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also permits transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the entire logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to plan, deploy, test and administer a disaster recovery system based on VMware SRM and VMware NSX.
Postini Help and Support
Postini Setup and Support
Email Guard from Postini provides continually upgraded spam and virus blocking, content filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini aggregator and support firm. If your business is too small to qualify for a standard Postini license, you can still get access to Postini's Perimeter Manager services via Progent's E-Mail Guard antispam and virus protection service program. Progent's certified e-mail protection professionals can show you how to develop an email security plan that incorporates spam filtering and virus defense technologies and policies.
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