CCIE Certified SupportProgent's operational structure is optimized to make top network support skills available quickly and affordably. Progent is unmatched in the network support industry for the ability to provide easy, rapid, and cost-effective access to Cisco CCIEs. CCIEs are sought-after networking engineers who earn this rare certification only after intense testing by Cisco.

CCIE is the premier recognition for networking consultants, and certifies a person's technical skills at the expert level. Individuals who pass the two mandatory tests, one written and one in a lab setting, receive a CCIE certificate from Cisco. CCIE certification usually requires at least three years of real-world experience designing, implementing, operating, and repairing large-scale Cisco environments. Earning a CCIE credential also demands experience with Cisco hardware and network software, extensive knowledge of LAN and WAN mechanisms, and a detailed familiarity with the protocols used on appliances such as routers, switches, bridges, and firewalls. The prestigious CCIE certification has been voted the most technically advanced IT credential by CertMag.

The Capabilities of a CCIE Consultant
CCIE certification identifies engineers with the skills and background to handle the most difficult tasks in their field. The CCIE exams given by Cisco are regularly updated to evolve with the state of the art, concentrating on current technologies and practical applications. The CCIE credential is valid for two years, and to keep it current engineers must take a Cisco renewal exam. This guarantees that CCIE engineers don't get stale or too specialized in order that they can provide the latest solutions to a broad range of problems involving the most advanced network and security technology.

CCIEs are a highly-select class of consultants. Less than 3% of all Cisco accredited professionals qualify for the CCIE credential, a small fraction of information technology workers worldwide. By 2010, about 5,000 CCIEs were located in the United States. Progent retains the services of around 12 CCIE-certified engineers on its phone-support and on-site IT consulting group, which is an extraordinarily large number for an independent small business IT support organization.

CCIEs can resolve even the most complex problems associated with network design, deployment, management, protection, and repair. CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or installing software patches to fix problems. CCIEs represent an exceptional value since their deep expertise allows them to resolve seemingly intractable problems quickly. In common cases, less qualified engineers can spend hours or days wrestling with a task that a certified CCIE can solve in minutes.

The majority of Progent CCIEs are not only expert at Cisco technologies, but also have multiple recognized technical certifications such as Microsoft Certified Systems Engineer (MCSE), and a major network protection credential such as CISSP or CISA. This permits Progent to offer end-to-end solutions that address a wide array of IT products without incurring needless expenses and interruptions managing too many consultants.

Progent's CCIE Support Services
Most CCIEs are employed by large corporations or nationwide ISPs, and so their services are not easily accessible to the general public. Progent is among the rare service firms that makes CCIEs accessible to assist small and mid-size businesses. In addition, Progent can provide quick contact with a CCIE online so that you can get timely support for complex network problems that are impacting business productivity but are beyond the scope of your ordinary IT maintenance providers. Progent's CCIE consultants can tie into your environment via state-of-the-art on-line support tools in order to perform quick and economical diagnosis and repair of urgent system problems. To learn how to contact a Progent CCIE for timely help with your IT infrastructure, visit Progent's Online Support Services.

For more information about Progent's engineering assistance for Cisco solutions, choose a subject:

To ask Progent about professional support for Cisco products, call 1-800-993-9400 or go to Contact Progent.



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