Progent's Experts Group offers consulting in important technologies such as Macintosh networking and programs; Support for Linux, UNIX, and Sun environments; MRP, Enterprise Resource Planning, or Customer Relationship Management consulting; Mission-critical and vertical application help; CIO, business analyst, and project logistics outsourcing; Custom program development and integration; Web, eCommerce, EDI, and customer portal design and integration; DBM management and efficiency consulting; Business information consulting; and Telecom architecture support.
Progent's UNIX platform support services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of experience provides you with a convenient single source to show you how to create and manage a secure and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Slackware.
Cisco Cisco Unified Communications Manager (CUCM), formerly known as CallManager, acts as the heart of Cisco's collaboration solution. Unified CM and Unified CM Express provide a location-independent IP-PBX by integrating closely with apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified consultants can deliver effective and budget-friendly online and onsite expertise to help organizations of any size to build and maintain Unified CM environments by providing Cisco Unified Communications Manager integration and troubleshooting services that add maximum business value. Progent can help with any aspect of CUCM support and troubleshooting in areas such as integrating Cisco Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, designing UCS server clustering systems for high availability, performance tuning, and integration with Exchange Server.
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity.
Progent's Exchange Server Hosting Services provide an enterprise-class data center with redundant electrical and environmental control systems, round-the-clock site security and IT support center, and fault-tolerant connections to tier-1 Internet service companies. Hosted Microsoft Exchange servers are set up as virtualized servers for fault tolerance, easy expandability, and fast restoration. Progent's services include complete incorporation with your business network, connectivity with mobile computing products, continual monitoring of efficiency and security, spam protection, security update and revision control, Help Desk Call Center support, per-day data backup, and comprehensive email management support.
Progent offers affordable online access to engineers skilled in a broad array of utilities and services that deliver solutions for protecting Windows, Mac, and Linux/UNIX servers and workstations as well as laptops and smartphones. Progent can provide help for all major backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, Mozy, Retrospect, Apple Time Machine, vSphere Data Protection, and Solaris FLARs. Progent can help your company to implement, enhance, or troubleshoot data backup solutions for a variety of environments such as local, edge to datacenter, cloud, or a mix.
Cisco's Meraki MS family of switches are intended for environments ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective remote expertise to assist your company to design and implement a productive network solution that incorporates Meraki switches, simplify network administration with Meraki's cloud-based management tools, define policies to maintain security and compliance, create and validate a disaster recovery strategy, and resolve issues associated with any aspect of your Meraki ecosystem. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to create a unified networking infrastructure.
Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can expand their market, reduce their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.
Progent can provide economical online support for all releases of Microsoft Access including desktop and browser-based versions and offers expert assistance for Access application development, database migration, performance tuning, BI reporting, and troubleshooting. Progent also can provide custom webinar training for Office Access application programming and database management.
Progent's certified ISA Server consulting experts have broad backgrounds creating Microsoft-based security solutions for IT networks with many sites, remote workers, and line-of-business web-based applications. A Progent ISA Server engineer is ready to help your small company plan and deploy a configuration of ISA Server 2004 that supports your information protection requirements without limiting your network.
Progentís wireless consultants can help small organizations plan, choose, test, configure and support protected building-to-building wireless bridges that integrate transparently into your IT network while offering a degree of security that matches or excels wired connections. Progent offers experience in wireless network products from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can help you select and deploy the wireless link technology that match your business needs.
Progent offers enterprise customers the services of a certified NetApp consultant for remote or on-premises expertise for NetApp's entire line of SAN storage products including ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVauly incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN solutions supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, non-disruptive updates, system management, security and compliance, disaster recovery, and remediation. Progent can provide Level 3 support to help you to take care of issues with NetApp SAN storage deployments quickly and affordably based on leading practices.
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, at the forefront of network support, performing a wide variety of IT projects for a large mix of clients. Every Progent support professional shares a refined set of individual best practices that are incorporated into shared leading practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world network problems rapidly.
Cisco Access Point installation and Administration
Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes productivity downtime, reduces long-term support requirements, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-site migrations, Progent has the background to complete your move quickly and affordably. Progent's Exchange 2007 support, repair, and design offerings include expertise with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations based on Microsoft Exchange 2007 Server.
Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, enhancing and troubleshooting Microsoft SCOM solutions and can provide organizations of all sizes advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. Also, Progent can deliver responsive online or onsite troubleshooting to help you to remediate serious issues detected by Microsoft SCOM 2012.
Progent's certified SQL Server developers and DBAs offer online expertise to assist organizations of all sizes to create, administer, and maintain applications powered by the Microsoft SQL Server RDBMS platform and .NET architecture. Progent's SQL Server experts can provide support for any element of the application life cycle in solutions that can include small office databases to VLDB applications and data warehousing.
Progentís wireless professionals can help small organizations plan, choose, evaluate, configure and maintain protected building-to-building wireless bridging products that integrate transparently into your IT network while providing a degree of security that matches or exceeds wired interfaces. Progent provides experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can show you how to select and deploy the wireless connectivity solutions that match your business requirements.
Network monitoring typically entails tracking a system's resource usage in order to identify data traffic backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring utilities that run under Linux or UNIX and can be used to observe multi-OS environments where Linux and Windows operate together. Progent's network support consultants can show you how to use both these tools to tune and troubleshoot your network. Progent's UNIX support services provide small businesses and programmers assistance with administering and supporting UNIX and Linux networks that coexist with Microsoft-based products.
Progent's Cisco-certified CCIE networking experts can help organization to set up, manage, upgrade, tune and troubleshoot Cisco Catalyst switches. Progent can also help your business to harden the security of Catalyst switches and move efficiently from outdated appliances to current devices.
If your company has a Solaris environment or a mixed-platform IT environment, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your whole organization in a broad range of security topics such as security administration practices, security design and strategies, access management products and methodology, software development security, business processes security, hardware security, communications, infrastructure and web security, and workplace recovery preparedness. CISM and CISSP define the basic skills and worldwide standards of knowledge that information security professionals are required to possess. These certification provide IT management the confidence that consultants who have achieved their CISM, CISSP or ISSAP certification have demonstrated the experience and knowledge to offer world-class security management and engineering services.
Progent's Microsoft certified experts offer three service programs to help medium-size and large businesses develop an efficient and productive internal Network Support Help Desk Call Center. Progent's consulting services include Return on Investment evaluation, process analysis and enhancement, executive reporting, education of internal staff, and documentation of procedures. Progent's Software Selection and Deployment Support Services help organizations analyze the various top level Help Desk application programs available and decide what packages may be excessively expensive, lack critical functions, or align poorly with your company's corporate culture. Progent also offers short-term staffing for companies who need to reinforce their in-house Help Desk team for special projects or to fill in for vacationing or incapacitated personnel.
Progent's Citrix consultants can help your business to plan, implement, administer, and support a virtual application delivery and management system built on Citrix XenApp. Progent's Cisco CCIE network engineers can help you enhance your infrastructure for delivering server-side and client-side applications, and Progent's datacenter management and support consultants can help your organization to administer and maintain an off-site datacenter that offers high availability, enhanced protection, and rapid recovery.
Microsoft ISA 2006 is a comprehensive gateway that offers a fully integrated application layer firewall, virtual private network, proxy, and Web caching platform for securing the Internet-facing applications of any organization against a wide range of attacks. Progent's Microsoft ISA Server consultants can help you plan, rationalize, pilot, install, configure and manage the any edition of ISA Server 2006 on your network.
Progent's Network Help Desk Outsourcing Support Services for desktop technical support are designed specifically for small businesses who require fast availability of a Help Desk Service Center with expert phone support and effective escalation options but who must operate within a modest network support budget. Key components of Progent's Help Desk Outsourcing Services are Helpdesk Phone Support, Optional Remote Access Provisioning, Initial System Assessment, Problem Escalation, Virtual Help Desk Call Center Support, Per Minute Billing, and Helpdesk Software Recommendation and Integration.
The server cluster feature set built into the high-end versions of Microsoft Windows Server 2008 has been radically re-engineered to simplify the installation, setup, and maintenance of server clusters that offer improved levels of system availability, security, efficiency, and versatility. New or improved features include automated cluster Validation, revamped configuration and deployment, unified cluster management, new cluster infrastructure for maximum availability, hardened protection and quorum structure, elimination of failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can help you assess the business benefits of failover clusters, plan and implement a deployment, train your network support staff to administer your failover clusters, deliver continuing consulting and technical help services, and create and validate a workplace recovery procedure.
Progent can assist your business to deploy Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can assist you to administer and debug your existing Cisco Wi-Fi environment or carry out a smooth migration to Cisco's latest wireless controller technology. Progent can provide support for hardware-based and software-based Wi-Fi controllers and can help you to decide which type makes sense for your wireless solution. For Wave 2 wireless controllers, Progent can provide Cisco 3504 Wi-Fi controller support, Cisco 5520 wireless controller consulting, and Cisco 8540 wireless controller consulting.
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a broad variety of online services to help your organization to design, develop, pilot test, deploy, manage, and debug business applications powered by any release of Excel, including Excel 2016 and Office 365 Excel. Progent can help you to upgrade your legacy Excel applications to the newest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Android smartphones and tablets, and resolve compatibility problems between various releases of Office Excel. Progent offers on-demand help to organizations who need a quick solution to a stubborn problem related to Office Excel and Progent can also provide comprehensive project management support for upgrading or creating line-of-business applications built on Excel. Progent's cost-effective webinar training for Excel can be custom tailored to address the needs of individual users or teams.
Microsoft Exchange 2013 includes significant enhancements to the capabilities of Exchange Server 2010 and introduces powerful new features as well as a revamped architecture. These enhancements affect key areas like manageability, availability, compliance, cost of ownership, teamwork, scalability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consultants can help you evaluate the possible business benefits of migrating to Exchange Server 2013, create a cost-effective validation and deployment plan, and train your IT staff to manage your Exchange 2013 environment. Progent also offers affordable online support and management for Microsoft Exchange 2013.
Progent's Cisco certified networking experts can assist you to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to configure, manage, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Colocation sites make it possible for businesses to share world-class facilities for hosting network hardware that supports critical applications and services. Progent's Microsoft and Cisco premier IT experts can assist your small business with all aspects of your colocation program such as choosing and moving to a colo site, designing system architecture, defining required equipment, on-premises and on-line troubleshooting, establishing offsite network management, and education your support personnel.
Progent's certified Windows Server 2019 experts can help your organization to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant enhancements in scale, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, availability, and Linux support.
Progent's Cisco VoIP phone and video IP phone experts can assist you to configure, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Unified CM Express (CME) to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications like Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's consultants can provide support with any facet of Cisco IP Phone integration including designing dial plans, setting up SIP trunking, deploying ISR routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.
Progentís Microsoft-certified consultants offer organizations of all sizes consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise platform that utilizes web-based technology for efficiently coordinating people, groups and data. SharePoint offers a central location for your employees or clients to connect to, organize, distribute and manipulate relevant information, documents, and software and to interact with one another. SharePoint allows quicker and better decisions, more effective sharing across groups and more streamlined business practices. Windows SharePoint Services connect employees, customers, workgroups and projects with the information theyíve developed in a manner that makes data convenient to find, retrieve and apply. Progent's certified SharePoint experts can help you to manage your current SharePoint solution or upgrade to the latest version of SharePoint.
Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of Microsoft ISA Server and provides a easily administered Internet gateway that delivers a one-server platform for an array of security functions such as an application and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, VPN management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security logging and reporting features, allows customized reports powered by SQL Server, works with Active Directory to simplify authentication, and can be deployed as a virtual server to lower costs and improve recoverability. Progent's Microsoft-certified engineers can assist you to plan and carry out pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008, Active Directory, Microsoft SQL Server, Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and provide continuing consulting and repair services. Progent can also assist you to migrate smoothly to Forefront TMG 2010 from ISA Server.
Progent's disaster recovery support and business continuity professionals can help you design a disaster recovery strategy to prepare for an IT network disaster. Progent can show you how to create a comprehensive disaster recovery strategy that includes scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified engineers can also show you how to build an affordable, zero-downtime network solution that addresses availability issues involving a wide range of network technologies and processes.
Microsoft Forefront TMG 2010 builds on the powerful security capabilities of Internet Security and Acceleration Server and provides a easily managed Internet gateway that acts as a single-server solution for a variety of security functions such as an application and network layer firewall, URL filtering, antimalware, IPS, application proxy, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security reporting capabilities, permits custom reporting powered by Microsoft SQL Server, works with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to cut costs and improve availability. Progent's Microsoft engineers can help you to design and carry out test and production implementations; interface Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to operate on a virtual server with Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent can also assist your organization to migrate economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
System Center 2016 Data Protection Manager provides automatic backup and easy restore functions for Microsoft-based networks. SCDPM 2016 offers application-aware protection for key workloads such as SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, works with virtual machines hosted by Windows Hyper-V as well as VMware, and can use Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to design, deploy, administer, and repair an enterprise-wide backup/restore system powered by SCDPM 2016. Progent can help you to migrate from a previous release of DPM or from an outdated system, and Progent can tune your DPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployments. Progent can provide remote or onsite support and can provide occasional expertise to resolve technical bottlenecks or provide end-to-end project management or co-management support to make sure you complete your Data Protection Manager 2016 initiative on schedule and within your budget.
Progent can help you in any and all phases of your migration to Exchange 2016 such as planning HA system topology for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; specifying storage capacity required for your VMs, databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent's Microsoft-certified Forefront Threat Management Server 2010 and ISA Server 2006 experts can help you to plan, install, and manage an implementation of TMG 2010 or Internet Security and Acceleration Server 2006 on your network that delivers the firewall security, speed and manageability that your business requires.
For small and midsize companies, network security and information assurance and compliance can be excessively complex to master but too dangerous to ignore. The largest biggest institutions have been hacked, and the leading cloud services have occasionally been knocked out. It looks as though there's nowhere to hide. Progent makes it affordable for smaller organizations to carry out critical security tasks effectively by offering the benefit of billable time to the closest minute without any minimum billing for remote help. This means you have access to a seasoned information expert to provide precisely the knowledge you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist your business with any level of network security including security audits, malware defense and recovery, spam and email content filtering, email data leak prevention, compliance reporting, and designing a complete security plan.
Progent's application experts offer advanced support, custom development, deployment help, and webinar training for leading business applications covering key areas including ERP and MRP, general accounting, business analytics, web application design, and the MS Office suite of business productivity solutions. As a Microsoft Partner with years of background providing advanced consulting support online, Progent can help small businesses anywhere in the United States to avoid the lost productivity and fees associated with travel and on-premises activity without sacrificing the high quality of consulting support.
If your company computer system mixes Linux technology with Microsoft Windows, Progent can help you to integrate your servers into a unified network that permits all your OS platforms to coexist for easy management, seamless information exchange, high reliability, superior performance, and strong security. Progent's Linux and Microsoft Windows integration assistance services feature IT architecture integration and service, support for Windows services for UNIX, remote server monitoring and management, remote technical support and repair, on-site technical support, and Help Desk support.