Additional Topics of Interest

At Home Workforce Infrastructure Consulting
Remote Employees Network Infrastructure Online Support

Progent can help small and medium-size businesses to design, implement and troubleshoot the infrastructure for a remote workforce.

Consult Windows Server Essentials Hyper-V Replica
Microsoft Windows Server Essentials Engineers

Progent's Microsoft-certified consultants offer cost-effective remote consulting and technical support for Windows Server Essentials. Progent can provide full-service project management support so you can plan and execute a smooth migration from Windows Server Essentials to Microsoft 365 and other Microsoft Cloud applications and services.

Support and Setup SQL Server 2017 Automatic Database Tuning
Microsoft Support Services SQL Server 2017 Development

Progent's Microsoft-certified SQL Server 2017 consultants can help you to evaluate the business benefits of migrating to SQL Server 2017 and can assist you to plan and carry out an efficient migration of your databases and applications to any network model including local, cloud-based, or hybrid. Progent's consultants can provide remote or on-premises support ranging from as-needed architecture assessment or debugging to end-to-end project management to make sure your SQL Server 2017 project is successfully completed on time and on budget.

After Hours Online Troubleshooting Microsoft 365 migration PowerShell
Microsoft 365 and Apple iOS Support and Setup

Microsoft has made a strong effort to enable seamless hybrid environments that combine Microsoft 365 and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes hosted on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can assist your organization with any phase of planning, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed support to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is completed on time and within budget.

Online Technical Support Microsoft Exchange 2016 Migration Planning
Microsoft Exchange 2016 Migration Planning Integration

Progent can assist your business in all phases of your upgrade to Microsoft Exchange Server 2016 such as designing high availability system topology for a local, cloud-based or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; determining storage capacity required for your VMs, mailbox databases and log files; setting up HLB for fault-tolerant client access services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.

Extended Helpdesk Integration Support
Extended Help Desk Computer Consultant

Progent offers several basic kinds of Call Center support : Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals gives your customers convenient access to a reliable technical group with extensive experience delivering phone support and online troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Helpdesk a respected image as a solid contributor to business productivity. Progent's target is to fix and not merely record problems.

Award Winning Consultant Services Office Word 2021
Microsoft 365 Word Specialist

Progent's certified Microsoft Office Word and Microsoft 365 Word experts offer a wide range of affordable remote support services to assist you to manage your existing Microsoft Word solution or help you to move to a newer version of Microsoft Office Word. Services offered by Progent's experts include VBA software development, isolating and fixing compatibility issues between various releases of Word, integrating Office Word with different Microsoft Office apps like Office Excel and Microsoft Outlook or with third-party platforms and add-ons,network optimization for dependable. reliable cloud access, security support, smart phone synchronization, and online training tailored for your special requirements.

scom 2016 OMS integration Technology Consulting Services
scom 2016 reporting server Network Consultant

System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and dependable availability for critical workloads by providing centralized, mixed-platform tracking of IT resources deployed throughout on-premises systems and private and public clouds. Progent's consulting team can provide world-class online and onsite support to assist organizations of all sizes to plan, implement, optimize, enhance and repair SCOM 2016 solutions. Progent can help your company to move to Operations Manager 2016 from older versions of Operations Manager or from other IT infrastructure monitoring platforms, or combine a variety of monitoring tools into a cohesive infrastructure management solution. Progent can also show you how to extend your Operations Manager 2016 environment to incorporate resources based in public clouds such as Microsoft Azure and Amazon AWS.

SonicWall NSA 3650 Firewall Cybersecurity Tech Services
SonicWall NSA Firewall Security Audit Services

Progent's SonicWall firewall experts can help you configure, manage, and update SonicWall firewall/VPN products including the current SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified network security experts can help you incorporate SonicWall security gateways into an end-to-end network protection plan and build protection into your business practices.

Online Consulting Zero Trust Cybersecurity
Duo Two-factor Authentication Online Support

Progent's Duo services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other personal devices.

Call Center Sharing Configuration
24/7 Technology Consulting Services Call Center Sharing

Progent's Shared Help Desk service allows your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the leading shared PSA platform for managing service requests, ticketing, responsibility, status tracking, and metrics.