Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, operates as the foundation of Cisco's communications and collaboration solution. CUCM and Cisco Unified Communications Manager Express provide an advanced IP-PBX by integrating with apps like Unified CM IM and Presence Service, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's CCIE-certified consultants can deliver effective and budget-friendly online and onsite expertise to assist businesses of all sizes to build and administer CUCM deployments by providing Cisco Unified Communications Manager configuration and technical support consulting services that add optimum business value. Progent can help with any aspect of Unified Communications Manager configuration and troubleshooting in areas such as integrating Voice over IP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, installing Cisco ISR routers with CUBE VoIP networking support, designing UCS server failover systems for high availability, performance tuning, and integration with Microsoft Exchange Server.


Additional Topics of Interest

Juniper SSL VPN IT Services
Juniper SA4500 SSL VPN Security Company

SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

Setup and Support Microsoft Hyper-V 3.0 Virtual Machines
Hyper-V 3.0 Virtual Integration Support

Widows Server 2012 R2 Hyper-V enhances virtualization in critical areas such as secure multitenancy, flexible network infrastructure, cloud readiness, scalability and performance, and fault tolerance. Progent's Microsoft-certified consultants can assist your company to take advantage of Windows Server 2012 R2 Hyper-V to install and manage virtual servers to cut IT costs and enhance productivity.

VMware vRealize Automation vRA Specialists
Consulting Services VMware Site Recovery Manager Audit Reporting

VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable process for restoring services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a DR solution powered by VMware SRM.

Linux Remote Services
Consulting Services Linux RedHat Phone-based

Progent offers nationwide urgent technical support and troubleshooting services for businesses that run networks based on variants of the Linux OS or whose IT systems feature a mix of Linux platforms/Linux and Microsoft Windows products. Remote network consulting provides maximum return for your information technology dollar by protecting client productivity and limiting the time charged for network repair services. Advanced remote support utilities and skilled technicians and engineers combine to enable Progent to handle the majority of network issues without wasting time and expense by going to your location. In most of situations your network issues can be dealt with by telephone or through a mix of telephone help and online connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM premier security professionals to assist with the most challenging system issues.

Immediate Dynamics GP Great Plains Software Integration
Great Plains Migration Engineer

Dynamics GP/Great Plains allows you to grow and manage your business more efficiently by delivering deep access to decision-driving information and a rapid ROI. Microsoft Dynamics GP confers major business benefits such as its ability to extend the reach of your company, manage your accounting, automate financial operations, standardize procedures throughout your business, improve inventory control, enhance order accuracy, expand sales and minimize turnaround time, and maximize free cash flow. Progent can help you set up and manage a reliable, safe server and network foundation to support Great Plains, and can provide expert Dynamics GP consultants to help you derive all the advantages of your Dynamics GP software.

Top Setup and Support Apple Mac
iCloud Network Engineer

Progent's experts can provide macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and email expertise, network protection services, and custom training. Progent can help clients to upgrade to macOS from OS X or earlier editions of Mac OS X and Progent can provide help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone integration and iPad management, or migrating to Apple's iCloud services. For computer networks based exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of designing, configuring and maintaining a network infrastructure that is available, secure, fast and aligned with your organization's business goals.

Microsoft Experts Online Support Services SCVMM 2016 and VMware ESXi
Consultants SCVMM 2016 Shielded VM

System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network management tools and is intended to provide a centralized mechanism for configuring and managing virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can assist organizations of all sizes with all facets of designing, deploying, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, show you how to migrate efficiently from legacy versions of Virtual Machine Manager, design processes for creating and deploying virtual machines and VM hosts, design fault-tolerant scale-out clusters, integrate your datacenter resources with public clouds, set up virtual switches, develop and refine PowerShell scripts, and help you evaluate the potential advantages of new technologies like Storage Replica and Host Guardian Service. Progent's certified virtualization professionals offer world-class Windows Hyper-V consulting and VMware vSphere support.

Crystal Engineer
Development Companies Delphi

For custom application development, Progent can supply software design consultants to produce line-of-business applications in areas such as eCommerce, web development, Microsoft Business Solutions packages such as Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progentís consultants can use Internet Information Services to create custom eCommerce applications based on Microsoft ASP.NET. In addition, Progent offers expertise in a broad range of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

wireless IP phones and Aironet APs Network Consulting
On-site Technical Support WAP

Progent's Cisco-certified Wi-Fi integration experts can assist organizations to configure, manage, and troubleshoot Cisco Wi-Fi devices such as Cisco's Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.

CRISC Testing
Consulting Services CRISC Risk and Information Systems Control

Progent offers the guidance of a CRISC-certified risk management consultant to help you to design and implement an enterprise risk management (ERM) solution based on best practices identified by CRISC and geared to align with your organization's risk tolerance, business goals, and IT budget.



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  • Cisco Collaboration Support and Integration in Boston
  • CCIE Expert Certified CUBE Professional in Colorado
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