Progentís computer outsourcing support offerings for small companies feature designing Server 2003, .NET, and BackOffice systems, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, remote and in-person repair, resolving chronic IT issues, and producing a comprehensive security plan. Progent can show you how to maximize system reliability and performance with fault-tolerant configuration, resilient network topology, and proactive server monitoring. Progent also provides special project assistance for large-scale migrations and can help with requirements assessment, product identification, BOM production, vendor qualification, purchasing logistics, and full documentation. Progentís computer outsourcing service also includes education for office productivity products such as Microsoft Office.
The Help Desk service model used by Progent's Technical Response Center gives small companies an effective option to dependence on freelance consultants by offering broad expertise shared by multiple engineering teams, optional round-the-clock availability of emergency assistance, fast escalation to world-class engineers for solving even the most intractable problems, support consistency and reliability, prompt follow-up enforced by veteran IT service administrators, a choice of easy-to-use ways for initiating service jobs, plus a high level of process visibility made possible by ticket updates and available through a web-based portal.
Progentís private cloud hosting enables small and midsize organizations to run key applications such as SQL and Exchange Server from a hardened Tier III data center facility on fault-tolerant hardware with offsite data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for backup and restore. You can use Progentís private cloud to eliminate large investments in the purchase, upkeep, and operation of network equipment and facilities while achieving the highest levels of system availability and security.
Progent's expert consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes productivity downtime, reduces ongoing service requirements, and makes your Exchange Server 2007 easy to manage. For complicated multiple server or multi-location migrations, Progent has the knowledge and experience to finish your project quickly and affordably. Progent's Exchange 2007 help, troubleshooting, and design offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2007 Server and the design of unified messaging solutions powered by Exchange 2007 Server.
Progent's certified consultants offers remote and on-premises consulting expertise to assist your company to manage, maintain, and repair computers powered by Microsoft Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, data and identity protection, backup and restore, online connectivity, smartphone and tablet management, Wi-Fi configuration, and 24x7 system monitoring and alerts.
Progentís Microsoft certified experts offer small and medium size companies world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to install important software quickly and reliably to appropriate workers, reduce product costs and stay compliant by understanding patterns of usage, improve Windows security by improving your awareness of vulnerability and by installing critical updates, manage your external workforce through accepted standards independent of connection or location, and reduce operational expenses by fully exploiting the administrative capabilities built into Windows. Progentís SMS engineers can show you how to use SMS effectively for automated software and application installation, security patch administration, and resource tracking management including software and appliance inventory.
DoubleTake/Carbonite Software offers a selection of products designed to provide small businesses a range of affordable alternatives for backing up and restoring vital applications including Exchange, Microsoft SQL Server, RIM Blackberry, and SharePoint. Progentís disaster recovery planning consultants have extensive backgrounds integrating DoubleTake/Carbonite products into small business IT networks to create an advanced level of availability and business continuity capability at a budget-friendly price.
Progent can assist small companies to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce hardware investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the benefits and limitations of different cloud computing models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local apps and resources and ensure that you avoid the common errors small organizations make when migrating to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and also to manage Apple iOS devices and Google Android handhelds.
Progent's Network Contact Center Outsourcing Services for desktop technical support are designed specifically for small organizations who need immediate availability of a Help Desk Call Center with expert phone support and effective escalation options but who have to operate within a limited IT budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Support, Secure Remote Access Support, System Evaluation, Problem Escalation, Virtual Helpdesk Support, Per Minute Billing, and Helpdesk Applications Selection and Integration.
Progent can show you how to plan and implement an efficient migration to Microsoft Dynamics GP/Great Plains so that you retain your data, improve your security, enhance your management reporting, take complete advantage of Microsoft Office integration, and minimize productivity disruption by creating and following a sensible migration strategy. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can improve your financial reports and business analytics by providing Crystal Reports help, FRx assistance, and Microsoft Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to create custom line-of-business applications and eCommerce programs that integrate transparently with Dynamics GP 2010/Great Plains 2010.
Microsoft Windows Server 2008 is an important step forward in making information networks more protected and fault tolerant, simpler to virtualize and administer, higher performing, and able to provide an improved environment for web publishing. Progent can help your business benefit fully from the improvements incorporated into Microsoft Windows Server 2008 by delivering certified consulting, technical support, training, temporary staffing, monitoring, and security engineering services.
Progent's Cisco-certified CCIE network experts can help your company to maintain your current PIX or ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, optimize, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
If your business computer system combines Sun Solaris technology with Windows, Progent can help you to integrate your computers into a unified network that permits all your operating systems to run side by side for easy management, transparent dataflow, high reliability, enhanced performance, and tight security. Progent's Sun Solaris and Windows integration support offerings feature network architecture configuration and service, consulting for Windows services for UNIX, remote network monitoring and administration, online network help and troubleshooting, in-person technical support, and Help Desk Call Center outsourcing.
Progentís consultants provide expertise in multiple disciplines relevant to mobile networking including system topology, wireless data synchronization, wireless protection, mobile email, Windows Mobile, Research in Motion Blackberry, and mobile application programming. Progent's Microsoft certified consultants can save your company work and expense by using their wireless background to help you select and configure wireless access solutions that make sense for your business. Progent can also tune your IT architecture so that wireless handhelds work better.
Cisco Nexus series switches are engineered to provide the speed, scale, uptime, virtualization support, density, security and manageability required to function as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and onsite consulting services to help your business to design an optimal network architecture, build pilot systems to validate your network design, install and configure Nexus switches, create and implement effective policies, perform security and compliance tests, set up proactive monitoring, consolidate resources by means of virtualization, troubleshoot switching and routing problems, maximize system performance, plan for expected growth, and take advantage of the powerful fault-tolerant features incorporated into Cisco's Nexus products. Progent can also help you to upgrade non-disruptively from legacy Nexus switches or Catalyst switches to up-to-date Nexus platforms.
Application Publishing with ISA Server 2006 allows greater protection of intranet resources while enabling enhanced productivity by making these applications available to legitimate remote users. Internet Security and Acceleration Server 2006 can guard business applications, services, and data throughout all network layers with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-premier Internet Security and Acceleration Server consultants can show you how to design, install, configure, and maintain Internet Security and Acceleration Server on your network so that your company benefits from a highly functional and affordable combination of protection, convenience, and speed.
Progent's Microsoft-certified professionals can help you to assess the advantages of Windows Server 2012 R2 for your organization, develop test systems and migration strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT management team, create a corporate-wide security plan, automate network management, assist with creating applications, and build and validate a DR/BC plan.
Exchange 2013 includes significant improvements to the functionality of Exchange Server 2010 and delivers important innovations plus a revamped architecture. These improvements favorably impact key facets of IT like manageability, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of migrating to Exchange Server 2013, design a cost-effective validation and deployment plan, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent also offers affordable online consulting and management services for Microsoft Exchange 2013.
Progent is a pioneer in cost-effectively delivering world-class IT help to small businesses. Progent's achievement in addressing the IT service needs of the historically underserved small business sector is the cumulative result of key technical and process breakthroughs that have removed much of the traditional expenses out of administering network service, added unmatched technical expertise into the IT service mechanism, and dramatically streamlined the solution cycle.
Before Progentís Microsoft Operations Manager solution, system problems were handled reactively, after workers complained about them. With the benefit of proactive, automated warnings and trend analyses sent by MOM, Progent can now ward off system troubles before they becomes critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can resolve looming problems before customers suspect that the problems exist. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to provide small company IT systems enterprise-class reliability, safety and productivity.
Les Kent has a 35-year history of successful network integration, business management, marketing, and operations. He has shown a knack for developing sophisticated information technology solutions while working as a network architect, software developer, project manager, deployment expert, and problem solver for small companies, start-ups, and major enterprises.
Progent provides consulting services for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall product that aligns with your network security requirements and budget. Progent can help you to maintain outdated WatchGuard firewalls or upgrade efficiently to current WatchGuard firewall solutions.
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of the time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it.
With Catalyst switches for small and mid-size businesses, Cisco allows organizations to realize all the benefits of bringing intelligent services into their networks. Cisco's switch product line makes it possible to deploy capabilities that make your IT network highly robust to handle real-time needs, scalable to support growth, safe enough to guard restricted data, and designed for prioritizing and managing traffic flows to streamline system operations. Progent's CCIE and CCNP certified engineers can help you select and integrate Cisco Catalyst switches appropriate for your company. Also, Progent's CISM and CISA certified security specialists can show you how to develop a strategic security plan and set up Catalyst switches so they powerfully support your security strategy. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2960 switches, Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 Series Switches.
Progent's Test and Training Lab at the QTS Colocation Center can be used for testing line-of-business applications, creating cost-effective migration procedures, assessing and optimizing performance, designing or validating disaster recovery strategies, resolving compatibility problems, and establishing training environments for new technologies. For Progent clients who lack sufficient internal resources to assemble effective test systems, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping critical network initiatives on schedule.
Progentís professionals offer expertise in a variety of disciplines relevant to mobile networking including system architecture, wireless data synchronization, wireless protection, wireless email, Microsoft Windows Mobile, RIM Blackberry, and mobile software development. Progent's Microsoft and Cisco certified experts can save your company time and expense by using their wireless experience to help you choose and configure mobile access solutions that fit the needs of your business. Progent can also optimize your IT infrastructure so that wireless data devices work better.
Progent's expert consultants can show you how to design and implement a smooth in-place Exchange Server 2003 upgrade strategy that minimizes productivity disruption, reduces long-term support requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-location migrations, Progent offers the knowledge and experience to complete your move rapidly and economically. Progent's Exchange Server 2003 support, repair, and design offerings include assistance with the integration of third-party add-ons to Exchange Server 2003 that are best aligned to your business goals.
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can broaden their reach, lower their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and expedite your ROI.
Progent provides small businesses a pair of specially designed security evaluation scanning packages that include, for a set fee, remotely managed inventory scans of your network security profile which are evaluated by expert information security specialists who assess the results of the remote scan, deliver unbiased evaluations of your current security vulnerability, and make recommendations for improvements. Progent has developed two complementary network security evaluation packages for external and internal scanning that are priced to meet the restricted budgets of small businesses while delivering enterprise-quality assessments of your network's exposure to assault.
E-Mail Guard is a complete solution for blocking spam and virus attacks. E-Mail Guard handles the security and management of company email by offering constantly updated spam and virus blocking, policy management, content testing, and defense against email-based directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, management and reporting utilities as well as outgoing email testing to let you repair your email environment and specify and enforce company security policy.
Progent's Microsoft-certified consultants offer online and on-premises consulting services for organizations of all sizes to assess the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help your business to design a local, cloud or mixed deployment; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; set up high-availability solutions; interface Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can assist you design and validate a security strategy for your Skype for Business solution that is compliant with regulatory standards.
Catalyst Wi-Fi 6 Access Point Technology Consulting Services
Progentís team of expert software programmers, database designers, and project managers can help enterprise clients to complete development programs for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran program managers for high-level planning and project co-ordination or Progent can assist customers fill in expertise gaps by providing database architects and programmers experienced in building line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can help clients to integrate SharePoint with other data sources like SQL Server and Office Excel to build data-intensive intranets and portal sites. Progent also offers experience with multiple web development tools and can assist clients to create, enhance, repair, or port web-based applications to utilize the most current web technology.
Progent is among the most expert network support companies for integrating e-mail solutions powered by Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get the full advantages of Microsoft Exchange 2000 under typical scenarios including upgrading from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.
Progent's Cisco-certified CCIE experts can assist organization to set up, manage, upgrade, tune and debug Catalyst switches. Progent can also assist you to enhance the security and compliance of Catalyst switches and move smoothly from legacy switches to modern devices.
Progent can help your business in all phases of your migration to Exchange Server 2016 such as designing high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; determining storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring HLB for fault-tolerant CAS services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.
The Certified Information Systems Auditor accreditation is an important qualification that indicates mastery in network security audit and control. Accredited by the American National Standards Institute, the CISA credential has candidates pass an extensive examination given by the ISACA professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit consultant trained to help businesses in the areas of information systems audit process, IT administration, systems and infrastructure lifecycle, IT support, protection of information resources, and disaster recovery planning.
Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small organization's production servers in an environment that delivers the highest degree of dependability and expandability and is also easy to migrate to any data center. ProSight Virtual Hosting and management services are based upon mature virtualization architectures that allow small and midsize companies with multi- platform IT systems to save significantly on the costs of capital investments, system maintenance, and network administration while benefiting from world-class reliability and an unmatched level of vendor flexibility.
ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital devices that power your network environment. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your business.
For businesses that have a mix of Mac and Microsoft Windows computers, there are two popular solutions for running Microsoft Windows-only applications on macOS or OS X: remote access to an actual Windows PC or local simulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac allows you to connect a Mac to a networked Windows-powered computer to use Microsoft Windows programs and access system resources. Virtual PC for Apple Mac emulates Windows on a Mac system so you are able to use Microsoft Windows applications locally. Progent's Mac technology support experts can assist your company to maintain these products for running Windows programs on your Macs and can also help your business to evaluate and configure other solutions for Windows platform emulation.
Progent's remote connectivity and smartphone synchronization specialists can assist your business to design and configure secure access solutions for remote desktops, notebooks, and wireless handhelds so they integrate tightly with your IT network, enabling your business to improve the efficiency of your remote workforce.
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost compared to Cisco's popular ASA 5500-X firewalls and include unified management and automation of advanced cybersecurity features such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and carry out a smooth upgrade to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's security services to build and centrally control network environments that span local offices, data centers, and cloud resources.
Progentís Wireless Site Survey helps you to plan and implement a WiFi network adapted to your environment, offering your business a WLAN that has the reception, performance, load-handling capability, QoS, security, and hand-off ability your company requires. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed on-premises service.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it.
Besides offering access to Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Dynamics AX (Axapta), Dynamics NAV (Navision), Microsoft Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent offers programming, troubleshooting, management help, migration support, and 1-on-1 or group webinar training customized to address your particular needs. Progent's consultants also can help you build and support a protected, robust server and communications foundation to run your ERP, MRP and accounting solutions.
Progent's Microsoft-certified Intune consultants can help your company to understand the strategic value of adopting Intune for administering your web-facing mobile computers including laptops, smartphones, and tablets based on Windows, Apple iOS, and Google Android. Progent's Intune consultants can help your company to configure security policies, set up pilot environments to confirm the appropriateness of Intune for your environment, install Intune throughout your IT ecosystem, combine Intune with System Center Configuration Manager for single-console change management, and troubleshoot your Microsoft Intune solution.
Forefront TMG 2010 builds on the powerful security capabilities of ISA Server 2006 and provides a centrally managed web gateway that acts as a single-server platform for an array of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security reporting features, allows custom reports powered by SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual server to lower expenses and enhance availability. Progent's Microsoft-certified consultants can help your company to design and execute test and production deployments; interface Microsoft Forefront TMG 2010 with Windows 2008, AD, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent's consultants can also assist your organization to migrate economically to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
If your company computer system mixes UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can show you how to integrate your IT resources into a cohesive network that allows all your operating systems to coexist for simple administration, transparent dataflow, high reliability, enhanced throughput, and strong security. Progent's UNIX and MS Windows integration assistance services feature network infrastructure configuration and service, support for Windows services for UNIX, remote server monitoring and administration, online technical support and troubleshooting, in-person technical support, and Contact Center support.
Key features of Dynamics GP software include a modular design that lets you license just the components you need, a standardized architecture based on Microsoft technologies to protect your investment and offer a highly interconnected environment, enhanced reporting capabilities that allow you to monitor all operations, income and expenses and sales trends, compatibility with Microsoft Office to speed access to business data, the capability to process information from virtually any db software or desktop application into Microsoft GP/Great Plains, and an open architecture that makes it easy to create custom applications. Progent can show you how to configure and maintain a reliable, secure server and communications network to support Dynamics GP, and can offer experienced GP consultants to show you how to turn the advanced features of Microsoft Dynamics GP accounting into a productive business management solution.
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, in the trenches of network service, performing a broad variety of technical tasks for an extensive array of clients. Each Progent support professional shares a refined collection of individual best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class IT skills, but also a support engineer with proven approaches for using computer knowledge to solve real-world IT problems quickly.