Progent provides three basic kinds of Contact Center support : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco experts offers your customers instant access to a reliable technical group with extensive experience delivering phone support and remote access repair for IT systems based on Microsoft products. Progent's focus is on earning the support Call Center a positive reputation as a solid contributor to company productivity. Progent's target is to resolve and not simply report problems.
Progent's Windows consultants can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Online and on-premises evaluation and migration support for Windows 10 offered by Progent's experts include Return on Investment estimates, project coordination, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter access, data and identity security, streamlined provisioning and administration, network design, Wi-Fi support, business continuity planning, custom training for IT support personnel and users, and post-migration Call Center support services.
VMware's NSX network virtualization technology allows you to build complete logical networks in software. NSX permits virtual networks to be provisioned instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can quickly restore the entire logical network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist your organization to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.
Progent’s Microsoft certified consultants offer small and midsize companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain an advanced application-layer aware firewall that can protect your IT network from attack by external and internal sources. Forefront TMG and ISA Server perform thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these products to detect many attacks that can get by traditional firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through expert planning and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified consultants can help your company to deploy Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.
Progent can provide a wide array of low-cost remote and on-premises consulting services to help your business to configure, manage, and troubleshoot workstations and handhelds based on Windows, macOS/OS X, Apple iOS, Google Android, or Linux.
Progent can assist you to create, implement and troubleshoot a backup plan built around MSP360 software. MSP360 offers file/folder or image backup/recovery for virtual machines and physical machines, works with all leading public clouds, and permits you to build a data protection solution with a minimum Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and management of your backup environment to prevent data loss resulting from user mistakes, computer glitches, ill-intentioned users, and malware attacks such as ransomware. To learn more, see ProSight Data Protection Services 360 Backup services.
Progent's Microsoft-Premier SQL consultants offer a range of services to assist small businesses to plan, install, manage, and repair Microsoft SQL 2008 solutions so that they receive the maximum business benefit from Microsoft's advanced information management platform. Also, Progent offers expertise for system architecture, company-wide security, and application development to optimize the business benefit of your information investment.
Progent’s private cloud hosting allows small and midsize businesses to run mission-critical applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant equipment with offsite data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for backup replication and restore. You can take advantage of Progent’s private cloud hosting service to avoid large investments in the acquisition, upkeep, and management of network hardware and data center facilities while achieving the highest levels of network reliability and physical security.
Progent is seeking to hire fulltime, results-driven Microsoft certified consultants with MCSE certification; Cisco accredited network consultants who have Cisco CCNP or CCIE certification; security professionals with CISSP or CISM or equivalent security certification; and advanced system design consultants with a background in mobile access, wireless connectivity, service continuity, disaster recovery, data protection, and virtual servers. Progent also seeks employees to work on our staff of helpdesk support specialists and remote support professionals. In addition, Progent is hiring experienced managers who can perform effectively in our fast-paced, virtual office environment.
Progent can help your organization in any facet of your migration to Exchange 2019 such as deploying Windows Server 2019 for hosting Exchange; designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V virtualization; configuring HLB; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and configuring Outlook clients.
Progent offers affordable online and onsite consulting to help organizations to migrate any portion of their critical IT infrastructure to Google Cloud Platform services. This can save time and hardware expense and allow access to Google's state-of-the-art machine learning tools. Progent can help you with every aspect of Google Cloud Platform integration including requirements analysis, readiness assessment, system design, testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.
Progent's Cisco-certified Wi-Fi networking experts offer remote and onsite consulting and troubleshooting services to help your organization to design, configure, administer, tune, and debug wireless networks that utilize Cisco's Meraki access points. Progent's consultants can also help you to plan and deploy hybrid networks that integrate local and cloud-hosted services and that provide seamless connectivity, enhanced security and compliance, streamlined management, and consistent operation for all your wired and wireless devices.
Hyper-V 2016 utilizes key technologies initially designed for and refined on Azure, among the world's biggest public clouds. This pedigree significantly enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving data security, uptime, scale, manageability, dependability and recoverability. Progent’s Microsoft-certified consulting team can assist you to assess the advantages of Hyper-V 2016 for your organization, configure pilot environments to verify the ability of Hyper-V 2016 to run your critical applications, plan an efficient network architecture for a cloud-centric or hybrid installation, create and execute a smooth migration plan, train your IT administration and support staff, and provide ongoing consulting and troubleshooting support to ensure that your Hyper-V 2016 solution gives you the highest possible business value.
Progent's Cisco certified Wi-Fi experts can provide affordable online and on-premises support for both end-of-life and modern Wave 2 Aironet wireless access points (APs) and Progent can assist your business to plan and maintain wireless environments that incorporate indoor and outside/ruggedized Aironet APs.
Progent offers businesses of all sizes world-class network remote or in-person consulting for networks based on Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consulting experts also can provide security consulting for companies varying in size from the small office to the global enterprise.
Microsoft has made a strong effort to enable seamless hybrid networks that combine Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have certain mailboxes hosted on your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can assist your organization with any phase of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver occasional support to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange initiative is carried out on schedule and on budget.
Progent's management team includes seasoned veterans with decades of background providing network consulting services, technical support, and strategic information system planning to businesses ranging from small offices to global enterprises. Great support requires great personnel, and Progent has assembled a management team that can provide businesses with the best service value in the industry.
Progent's Microsoft-certified consultants offer economical remote and onsite consulting expertise, software development, and debugging services for businesses of all sizes who want to upgrade to SharePoint Server 2016 or SharePoint Online from prior releases of SharePoint.
Progent can assist you in all phases of your migration to Exchange Server 2016 such as designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines, mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; planning, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Microsoft CRM helps small companies nurture positive client relationships. Built-in Sales and Customer Service components allow employees to share information to help improve selling success and deliver consistent, efficient customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MS CRM professional who can show you how to integrate Microsoft CRM with your marketing or customer service databases.
For companies that have a mix of Apple Mac and Windows desktops, there are two popular alternatives for using Windows-dependent applications on an Apple Mac: an external connection to an actual Windows PC or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to connect an Apple Mac to a networked Windows-based computer to run Windows software and access system resources. Virtual PC for Mac simulates Windows on a Mac computer so that you can run Microsoft Windows applications locally. Progent's Mac technology consultants can help your organization to manage these solutions for running Windows applications on your Macs and can in addition help your business to assess and install third-party solutions for Windows PC simulation.
Progent’s Microsoft certified consultants provide small and mid-size businesses enterprise-level consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to install critical software quickly and automatically to appropriate users, reduce software expense and stay compliant by determining patterns of usage, enhance Windows security by improving your awareness of vulnerability and by delivering targeted updates, manage your external workforce through industry standards independent of connection or location, and reduce operational expenses by fully exploiting the management capabilities incorporated into Windows. Progent’s SMS engineers can help you use SMS economically for automated software and application deployment, security patch control, and resource tracking management including software and appliance inventory.
Medium-size companies can derive all the advantages of System Center Operations Manager 2007 and have fast access to Progent’s Microsoft and Cisco Certified network support experts. Thanks to Progent's economically priced network service programs, medium-size businesses can select a basic co-sourcing service program built around System Center Operations Manager with network monitoring, automated warnings, comprehensive reporting, Help Desk Call Center, and remote service. For businesses with mission-critical environments who need zero-downtime networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager to provide medium-size business networks world-class reliability, protection and productivity.
Remote 24x7 network monitoring, automated alarms, and actionable reports are vital to preserving the proper operation of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management technology has advanced so far that companies of all sizes can get a level of protection that was once reserved for enterprises. Progent offers several RMM solutions delivered as low-cost service packages created to help your company to identify and resolve a most network issues before they get big enough to impact your business.
Progent provides small and medium size companies expert consulting for Intrusion Protection products and IPsec VPN products from leading firewall and VPN security vendors such as Check Point Software, Juniper, and Symantec. Progent can show you how to create a comprehensive security strategy and choose appropriate products from multiple vendors to achieve your security goals while staying within your budget restraints.
Progent is a pioneer in economically delivering enterprise-class IT help to small businesses. Progent's achievement in handling the IT service requirements of the historically underserved small company sector is the combined result of key technical and process breakthroughs that have removed a great deal of the traditional costs out of managing network service, injected unmatched technical skill into the support system, and significantly streamlined the solution process.
Progent's Microsoft-certified consultants can provide online and onsite consulting services for companies of all sizes to assess the benefits of migrating to Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist you to design an on-premises, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Microsoft 365; configure HA solutions; connect Skype for Business with your PSTN gateway; and integrate other communication platforms like Cisco UC. Progent's certified data security experts can assist you design and validate a security environment for your Skype for Business deployment that meets regulatory standards.
wireless controller Information Technology Consulting
Progent can provide the support of Microsoft-certified engineers and seasoned database application developers, DBAs, project managers, network infrastructure architects, disaster recovery/business continuity specialists, and certified data security consultants to help your business to assess the potential benefits of SQL Server 2012 for your organization, set up test systems at your site or at Progent's test lab, plan and execute out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from other database platforms, and configure a cost-effective and safe IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.
Progent’s Disaster Recovery/Business Continuity consultants offer in-depth experience helping small businesses to reduce system downtime by offering cost-effective online consulting support for disaster recovery/business continuity planning, high-availability IT infrastructure, data backup and restore systems, and non-disruptive system maintenance. Progent’s business continuity consultants can assist your company to develop and validate a sensible business continuity plan that matches your business needs and IT budget. Progent’s disaster recovery engineers can help you to design, implement, and maintain fault-tolerant technologies including non-stop Internet access, virtualization, fail-over clustering, network load balancing, transparent online backup, and multi-location hot backup centers.
Progent’s Microsoft-premier consultants can help your organization to update your servers or workstations from 32 to 64 bits. Progent can assist your company to understand the risks and benefits of upgrading to 64-bit computing, plan an efficient upgrade strategy that reduces operational disruptions, and provide inexpensive, expert remote support to assist your organization to configure 64-bit operating systems and application software on your existing hardware.
Progent’s IT outsourcing services provide economical network support for medium-size corporations. Whether it involves planning system architecture, creating an in-house Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your system, or developing an on-line eCommerce application, outsourcing your network engineering services can smooth out expenses and eliminate risks, permitting network service budgets to increase in a more linear and controlled manner than is possible by amassing a bulky, all-purpose in-house IT organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to build a protected and robust system architecture for your critical Windows-based business software such as Windows 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server 2008.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent provides high availability load balancing support covering network load balancing, load balanced applications, network backbone routing, and content delivery products including F5 Networks 3DNS. High availability load balancing technologies for which Progent offers consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.
Flex Series Wireless Controller Technology Consulting Services
Progent's service specialists in Apple OS X and Microsoft Windows technology can help you integrate Mac and Windows computers into seamless environments with full sharing and collaboration functionality. Allowing efficient co-existence among a mix of servers and desktops powered by Apple Mac OS and Windows requires extensive knowledge of and experience with Mac and Microsoft technology. Progent's experience in Microsoft and Macintosh service makes it possible to provide world class assistance to businesses that rely on these platforms to maintain their strategic advantage. Progent's consultants can also help your business to integrate Apple's iPhones and iPads with your Windows environment.
Progent's experts can provide macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and email help, network protection services, and one-on-one training. Progent can help businesses to upgrade to macOS from OS X or earlier editions of Mac OS X and Progent can offer help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone integration and Apple iPad management, or migrating to iCloud. For computer networks built solely on Apple macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, configuring and supporting a network infrastructure that is reliable, secure, fast and able to achieve your organization's business goals.
Cisco Nexus series switches are engineered to provide the performance, scale, dependability, virtualization support, density, security and ease of management needed to act as the heart of an enterprise data center. Progent's Cisco-certified Nexus switch consultants can provide remote and on-premises consulting and troubleshooting expertise to help your business to design an optimal switch topology, set up pilot environments to validate your switching solution, deploy Nexus switches, create and enforce effective policies, run security vulnerability tests, configure advanced monitoring and alert systems, consolidate resources by means of virtualization, troubleshoot switching and routing issues, optimize system performance, perform capacity planning, and take advantage of the advanced zero-downtime features incorporated into Cisco's Nexus switches. Progent's consultants can also assist you to upgrade non-disruptively from outdated Nexus models or Catalyst switches to current Nexus platforms.
Progent's Citrix experts can assist you to design, implement, administer, and support a virtualized application delivery system built on XenApp. Progent's Cisco CCIE network engineers can show you how to optimize your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter support consultants can help your organization to manage and support a remote datacenter that features high uptime, advanced protection, and rapid disaster recovery.
Windows Hyper-V 2016 utilizes key technologies first developed for and proven on Azure, among the world's biggest public clouds. This significantly improves the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, dependability and disaster recovery. Progent’s Microsoft-certified consultants can help you to assess the benefits of Hyper-V 2016 for your business, configure test environments to confirm the ability of Hyper-V 2016 to support your vital workloads, design an efficient network architecture for a cloud-centric or hybrid deployment, develop and execute a smooth migration plan, educate your IT management and support personnel, and provide ongoing consulting and debugging support to ensure that your Hyper-V 2016 investment gives you the highest possible business value.
Progent's Check Point consultants can help you choose and configure Check Point Firewall/VPN utilities and appliances powered by Check Point's security platform to provide an affordable and effective security solution for your business network. Progent can also show you how to integrate other Check Point products such as ZoneAlarm and Check Point Series 80 firewalls with security products from other suppliers and offer a central source for continuing technical support, maintenance, training, and design services.
Progent provides a selection of network support packages for small companies. These information technology outsourcing and network monitoring solutions are built around the proactive problem handling abilities of Operations Manager 2007, a next-generation network and system management software platform that monitors the reliability, performance, and security of your network and isolates potential problems before they can bring down your system. With Progent's economically priced network support programs, small businesses can select a simple co-sourcing package based on Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package.
Progent’s Microsoft-certified experts can provide small and midsize businesses computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, groups and data. SharePoint Portal Server provides a common location for your workers or customers to access, organize, distribute and manipulate relevant information, files, and software and to communicate with other people. It enables faster and better decisions, more efficient sharing across teams and more economical business practices. The primary goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge accessible within and outside a business network. Windows SharePoint Services connect employees, clients, workgroups and projects with the data they’ve developed in a manner that makes data easy to locate, retrieve and apply.
Catalyst line of wireless controllers streamline the administration of wireless LANs by unifying the provisioning and management of wireless access points, optimizing Wi-Fi performance by limiting the effect of RF congestion, enhancing wireless uptime with rapid failover, and hardening security by detecting cyber threats and filtering traffic content based on user type and location. Progent's Wi-Fi consultants can help your business to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi environment or carry out an efficient migration to Cisco's latest wireless controller technology.
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's Microsoft-certified experts can provide computer help and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s consulting professionals can help you design, integrate, maintain and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager.
Progent can help you in any facet of your migration to Microsoft Exchange Server 2019 such as deploying Windows Server 2019 for hosting Exchange; planning high availability (HA) system topology for a local, cloud-based or hybrid environment; moving mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and configuring Outlook.
Progent's Citrix experts can help you to plan, deploy, manage, and support a virtual application delivery and management system built on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network for distributing server-side and client-side applications, and Progent's remote datacenter support experts can assist you to administer and support an off-site datacenter that offers high uptime, advanced security, and fast recovery.
After Hours Technical Support Services Wave 2 Wi-Fi controller