Additional Topics of Interest

Service Desk Sharing Technology Consulting Services
Consultant Supplemental Support Desk

Progent provides three basic kinds of Contact Center support : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco experts offers your customers instant access to a reliable technical group with extensive experience delivering phone support and remote access repair for IT systems based on Microsoft products. Progent's focus is on earning the support Call Center a positive reputation as a solid contributor to company productivity. Progent's target is to resolve and not simply report problems.

Windows 10 Business Store Portal On-site Technical Support
Computer Tech Windows 10 Migration

Progent's Windows consultants can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Online and on-premises evaluation and migration support for Windows 10 offered by Progent's experts include Return on Investment estimates, project coordination, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter access, data and identity security, streamlined provisioning and administration, network design, Wi-Fi support, business continuity planning, custom training for IT support personnel and users, and post-migration Call Center support services.

VMware VCDX Specialists
VMware NSX Software Defined Data Center Consultant

VMware's NSX network virtualization technology allows you to build complete logical networks in software. NSX permits virtual networks to be provisioned instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can quickly restore the entire logical network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist your organization to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

Consulting Services ISA Server
Microsoft Certified Partner Microsoft Firewall Technical Consultant

Progent’s Microsoft certified consultants offer small and midsize companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain an advanced application-layer aware firewall that can protect your IT network from attack by external and internal sources. Forefront TMG and ISA Server perform thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these products to detect many attacks that can get by traditional firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through expert planning and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified consultants can help your company to deploy Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.

Desktop Computer Consultancy Services
Microsoft and Apple Mac Desktop Network Support Companies

Progent can provide a wide array of low-cost remote and on-premises consulting services to help your business to configure, manage, and troubleshoot workstations and handhelds based on Windows, macOS/OS X, Apple iOS, Google Android, or Linux.

MSP360 Ultimate Backup Remote Support Services
MSP360 Managed Backup Network Consultants

Progent can assist you to create, implement and troubleshoot a backup plan built around MSP360 software. MSP360 offers file/folder or image backup/recovery for virtual machines and physical machines, works with all leading public clouds, and permits you to build a data protection solution with a minimum Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and management of your backup environment to prevent data loss resulting from user mistakes, computer glitches, ill-intentioned users, and malware attacks such as ransomware. To learn more, see ProSight Data Protection Services 360 Backup services.

Onsite Technical Support Microsoft SQL 2008 Server
SQL 2008 Consulting

Progent's Microsoft-Premier SQL consultants offer a range of services to assist small businesses to plan, install, manage, and repair Microsoft SQL 2008 solutions so that they receive the maximum business benefit from Microsoft's advanced information management platform. Also, Progent offers expertise for system architecture, company-wide security, and application development to optimize the business benefit of your information investment.

Private Cloud Solutions Specialists
24-7 Virtual Server Private Cloud Hosting Consulting Services

Progent’s private cloud hosting allows small and midsize businesses to run mission-critical applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant equipment with offsite data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for backup replication and restore. You can take advantage of Progent’s private cloud hosting service to avoid large investments in the acquisition, upkeep, and management of network hardware and data center facilities while achieving the highest levels of network reliability and physical security.

Telecommuting Microsoft Consultant Home Based Virtual Office
24x7x365 Cisco Consulting Job

Progent is seeking to hire fulltime, results-driven Microsoft certified consultants with MCSE certification; Cisco accredited network consultants who have Cisco CCNP or CCIE certification; security professionals with CISSP or CISM or equivalent security certification; and advanced system design consultants with a background in mobile access, wireless connectivity, service continuity, disaster recovery, data protection, and virtual servers. Progent also seeks employees to work on our staff of helpdesk support specialists and remote support professionals. In addition, Progent is hiring experienced managers who can perform effectively in our fast-paced, virtual office environment.

24/7 Exchange 2019 and Skype for Business Remote Support
Exchange 2019 Security Technical Consultant

Progent can help your organization in any facet of your migration to Exchange 2019 such as deploying Windows Server 2019 for hosting Exchange; designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V virtualization; configuring HLB; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and configuring Outlook clients.

Google Cloud Compute Engine solutions Professional
Google Cloud hybrid cloud solutions Consultants

Progent offers affordable online and onsite consulting to help organizations to migrate any portion of their critical IT infrastructure to Google Cloud Platform services. This can save time and hardware expense and allow access to Google's state-of-the-art machine learning tools. Progent can help you with every aspect of Google Cloud Platform integration including requirements analysis, readiness assessment, system design, testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.

Meraki Outdoor Wi-Fi AP Engineer
Online Consulting Meraki Wi-Fi 6 AP Migration

Progent's Cisco-certified Wi-Fi networking experts offer remote and onsite consulting and troubleshooting services to help your organization to design, configure, administer, tune, and debug wireless networks that utilize Cisco's Meraki access points. Progent's consultants can also help you to plan and deploy hybrid networks that integrate local and cloud-hosted services and that provide seamless connectivity, enhanced security and compliance, streamlined management, and consistent operation for all your wired and wireless devices.

Microsoft Certified Technical Support Services Hyper-V 2016 Security and Compliance
After Hours Windows Hyper-V 2016 Management Outsourcing

Hyper-V 2016 utilizes key technologies initially designed for and refined on Azure, among the world's biggest public clouds. This pedigree significantly enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving data security, uptime, scale, manageability, dependability and recoverability. Progent’s Microsoft-certified consulting team can assist you to assess the advantages of Hyper-V 2016 for your organization, configure pilot environments to verify the ability of Hyper-V 2016 to run your critical applications, plan an efficient network architecture for a cloud-centric or hybrid installation, create and execute a smooth migration plan, train your IT administration and support staff, and provide ongoing consulting and troubleshooting support to ensure that your Hyper-V 2016 solution gives you the highest possible business value.

Top Aironet 1600 Access Point Integration
Aironet AP Management Support Outsourcing

Progent's Cisco certified Wi-Fi experts can provide affordable online and on-premises support for both end-of-life and modern Wave 2 Aironet wireless access points (APs) and Progent can assist your business to plan and maintain wireless environments that incorporate indoor and outside/ruggedized Aironet APs.