Cisco Network Consulting and Support

ProSight Duo Access Security
Progent's ProSight Duo catalog of managed services incorporates advanced technology from Duo, a Cisco Systems company, to offer multi-factor ID validation services. Two-factor authentication is one of the pillars of modern zero-trust cybersecurity design. 2FA uses out-of-band identity confirmation to build an additional level of security beyond just passwords. This protects against the most frequent sources of security breaches such as phishing, brute-force password attacks, and stolen credentials.

Duo's push technology saves time and hassle by allowing users to confirm who they are just by tapping "Approve" on the validation prompt on their personal iOS or Android smartphone or wearable. This one-touch procedure eliminates the necessity to retrieve an email or text message and transcribe a security code manually.

Progent's ProSight Duo family consists of three subscription services that progressively add features. ProSight Duo MFA allows you to implement Duo's two-factor authentication platform to protect all users while offering basic access tools, centralized management, and rapid endpoint provisioning. ProSight Duo Access provides all the capabilities of ProSight Duo MFA and adds adaptive ID validation controls and extensive endpoint health checking. ProSight Duo Beyond adds the ability to differentiate company as opposed to personal devices, block untrusted endpoints, and give users safe and transparent access to your inside apps. Progent is a certified Duo Managed Service Provider and can assist your business to design, deploy and manage an advanced identity validation solution that delivers the highest level of access security without disrupting your users.

Two-factor Authentication
The overwhelming majority of security breaches exploit compromised passwords. Each service plan in Progent's ProSight Duo catalog of identity validation products can reduce your risky dependence on passwords by supporting two-factor authentication. With 2FA activated, when you sign into a protected online account and enter your correct password you are requested to verify who you are by means of a device which you have sole ownership of and that uses a different ("out-of-band") channel. A broad assortment of devices can be used as this additional form of ID validation including a smartphone or wearable, a token, a landline telephone, etc. You can enroll several different validation devices.

Once you verify who you are using your out-of-band device, you are allowed to run your app or access your VPN or remote desktop service. With the Duo Mobile app's push notification service activated, you can simply press "Approve" on your iOS or Android phone or watch. This streamlines the sign-on experience by making the verification procedure virtually immediate. For traditional secondary devices, such as a hardware token, you can transcribe a short-term password.

Products Available with ProSight Duo Managed Services
Progent's ProSight Duo family of subscription managed service offerings consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security experts can assist you to decide which plan for ProSight Duo is the best fit for your environment.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push one-touch authentication for smartphones and watches
• Authentication through a U2F USB device or biometrics
• Traditional two-factor authentication via a passcode displayed on a token, mobile device, or issued by a network administrator
• Self-enrollment and management
• Dashboard of all managed devices accessing secured applications
• Access policy enforcement based on app, group
• Cloud-based SSO for all applications through an MFA-secured dashboard

• All of the capabilities included with ProSight Duo
• Unified Endpoint Visibility displays each networked device, not simply managed devices
• Highlight and track high-risk endpoints
• Duo Device Health application for laptops and PCs
• Security health visibility for mobile devices
• Security policy enforcement based on geo-location
• Blocking capability for anonymous networks like The Onion Router (Tor)
• Detection of suspicious or problem networks
• Health-determined policy enforcement for laptops, PCs and devices
• Prompt users during login to update their software and security configurations

• All the features included with ProSight Duo Access
• Detection of corporate-owned as opposed to BYOD notebooks, desktops and mobile computers
• Detection of 3rd-party software agents like AV operating on endpoints
• Protected access to on-prem websites/apps and SSH (Secure Shell) servers without needing VPN credential management
• Validation of both user and device trust
• Limit device access to apps based on enrollment in endpoint management systems
• Limit mobile access to apps determined by membership in mobile device management systems

Download Importance of Deploying Modern Password Management Tools White Paper
To view or download a white paper about the reasons for deploying up-to-date password management tools, click:
Importance of Using Modern Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Create an MFA System with ProSight Duo
Progent can assist you to plan, implement, manage and troubleshoot a two-factor ID verification solution built on ProSight Duo technology. Progent can also assist your organization to integrate ProSight Duo 2FA services into a unified, end-to-end security system by delivering expert support for all facets of modern cybersecurity technology for any mix of cloud, on-premises, at-home, and mobile resources and users.

Progent's Cisco-certified CCIE network experts can help you to set up and troubleshoot your Cisco ASA firewalls, switches, VPN connections, and other network infrastructure to work with Cisco Duo's identity authentication services. Progent's certified Azure integration experts, AWS configuration experts and Google Cloud Platform consulting experts can help your business to bring the security of ProSight Duo two-factor authentication to your cloud-hosted applications. Progent's telecommuter solution specialists can assist you to plan and configure secure and reliable remote connectivity for your teleworkers.

Progent also offers rapid guidance from Microsoft 365 Exchange consultants, SQL Server consultants, and Microsoft 365 consultants help your company to plan and implement Duo 2FA with your key applications. Progent's CISSP-certified network security consultants and CISM-certified IT security experts can assist your business to assess and elevate your corporate-wide security profile. Progent also offers ProSight Active Security Monitoring managed services for machine-learning based endpoint protection powered by SentinelOne.

Additional Managed Services Available from Progent
Besides ProSight Duo 2FA services, Progent can provide other value-priced managed service packages that cover vital components of your IT network such as cybersecurity, backup/recovery, and infrastructure monitoring and management. By working with leading technology innovators, Progent can provide small and middle-size organizations the advantages of the same advanced technology used by the world's largest enterprises. Managed service plans offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend physical and virtual endpoints against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery Services
  Progent has worked with advanced backup software companies to produce ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable transparent backup and rapid restoration of important files/folders, applications, images, and virtual machines. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your network.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.

• Active Defense Against Ransomware: AI-based Ransomware Detection and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. Progent Active Security Monitoring services safeguard on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ransomware defense and recovery services.

• Progent's Outsourced/Shared Help Desk: Support Desk Managed Services
  Progent's Help Center services enable your information technology team to outsource Call Center services to Progent or divide activity for Service Desk support seamlessly between your in-house network support staff and Progent's nationwide pool of IT support engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service provides a seamless supplement to your core network support resources. Client access to the Help Desk, delivery of support, escalation, ticket creation and tracking, efficiency measurement, and maintenance of the service database are cohesive regardless of whether incidents are taken care of by your in-house network support staff, by Progent's team, or by a combination. Read more about Progent's outsourced/co-managed Service Center services.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management offer organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.