Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that includes AI software and expert services to provide comprehensive endpoint detection and response.
Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of IT service, performing a wide range of IT tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not just expert technical help, but also a support engineer with field-tested methods for using technical knowledge to repair real-world network problems rapidly.
Progent's Microsoft-certified engineers can assist your organization to enhance your desktops from 32 to 64 bits. Progent can help you to calculate the risks and advantages of moving to 64-bit desktop computing, design an efficient migration strategy that minimizes business disruptions, and offer inexpensive, professional online help to assist your organization to configure 64-bit desktop software and application software on your existing hardware.
Progent can help your business to support Microsoft System Center 2007 Configuration Manager to streamline administration, improve security, and increase worker output by making sure that operating systems and applications are always up to date, tracking product licenses, and monitoring usage patterns so you can make informed purchasing choices. Once your organization is set to upgrade your SCCM 2007 change management solution, Progent can assist you to plan and carry out a smooth move to System Center 2012 Configuration Manager.
Progent's certified consultants can assist you you to calculate the advantages of Windows Server 2008 for your business, create pilot systems and migration strategies, install Windows Server 2008 with your IT environment and applications, educate your support staff how to use new administration utilities, and provide continuing consulting and technical support via budget-friendly options including Help Desk Call Center support and online technical assistance.
Microsoft Small Business Server is an affordable collection of server products that offers the foundation for a powerful but manageable information. The integration demands of the Microsoft .NET functions included with Microsoft Small Business Server calls for a network expert with real-world background and extensive experience in planning and building effective end-to-end business technology solutions. Progent's Microsoft-certified experts have broad experience with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, administering, and troubleshooting network environments based on the Microsoft SBS line of servers and programs.
Progent provides a selection of network service bundles for small businesses. These IT outsourcing and server monitoring services are built around the anticipatory problem solving abilities of Microsoft Operations Manager 2007, a next-generation server and IT management product that tracks the reliability, throughput, and security of your information system and identifies incipient problems before they can disrupt your network. With Progent's affordably priced IT support packages, small businesses can select a simple co-sourcing package based on Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package.
Progent's Cisco-certified CCIE network engineers can assist your company to maintain your legacy PIX or Cisco ASA 5500 security appliances and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, configure, optimize, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Progent's Microsoft certified consultants provide small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can secure your business system from attack by external and inside threats. Forefront TMG and ISA Server perform deep inspection of Internet protocols such as Hypertext Transfer Protocol, which enables these products to uncover many threats that can elude ordinary firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through experienced planning and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft engineers can assist you to configure Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.
Progent offers nationwide remote technical support and troubleshooting services for businesses that run networks powered by versions of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft products. Online IT help offers optimum leverage for your IT budget by extending client productivity and shortening the time billed for computer repair services. Sophisticated remote support tools and experienced service specialists and engineers combine to enable Progent to solve the majority of network issues without squandering time and money by traveling to your location. In the vast majority of situations your IT issues can be remediated over the phone or via a combination of telephone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security specialists to help with the most challenging network problems.
Microsoft Office Communications Server provides IM and presence in an extensible, enterprise-grade package featuring enhanced protection, seamless integration with additional Microsoft products, an extendable, industry-standard development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows lower costs and improved business efficiencies, increased individual output, and stronger IP security. MS Communications Server has been superseded by Lync Server, which itself has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence experts can provide remote and onsite support and mediation services for your Office Communications Server deployment and can help you to evaluate the costs and benefits of migrating to Skype for Business. Progent can also assist you to plan and implement a smooth migration that will add business value to your information network
Progent's certified consultants can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout strategies, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT management, staff, develop a corporate-wide security strategy, automate IT management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.
The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 11 years of support in Microsoft technology, ensures you success in selecting the edition and set up of Windows 2003 Server that matches best with your company's goals. Progent can also assist you with designing, installing, administering and supporting sophisticated IT applications based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Microsoft Windows NT.
Dynamics GP 2010 accounting is a comprehensive business management platform that integrates data and processes across your company, communicates seamlessly with other applications, and brings together employees, clients and vendors regardless of time or location. Created for small to mid-size businesses, Dynamics GP 2010 and Dynamics GP Version 10.0 deliver capability for financials, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, CRM, field service, manufacturing, retail management, and online business services. Progent can help you set up and manage a reliable, secure computer and network environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your business exploit the full power of Dynamics GP 2010.
Progent can provide affordable remote assistance to help you to design, configure, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for short-term tasks to help you get past specific technical roadblocks or major engagements to help you finish business-critical initiatives on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you create or support a highly available, secure and scalable network infrastructure that aligns with your mode of computing. Progent also offers online or on-premises training to show you how to manage and use your iOS devices in a secure, collaborative ecosystem that optimizes the strategic value of your information system.
ISA 2006 is a multi-functional gateway that offers a powerful application layer firewall, virtual private network (VPN), proxy, and Web caching platform for safeguarding the Internet-facing applications of any sized business against a wide range of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can help you design, cost-justify, pilot, implement, customize and manage the Standard or Enterprise version of ISA Server on your network.
Progent can provide affordable online access to an Oracle MySQL administrator or application programmer and can assist businesses of any size to configure and support MySQL in a robust IT environment that offers high levels of performance, scalability, and security. Progent also has proven skill assisting companies migrate applications from an Oracle environment to MySQL.
If your company network mixes Solaris platforms with MS Windows, Progent can show you how to integrate your computers into a unified network that allows all your OS platforms to coexist for easy administration, seamless information exchange, high availability, enhanced throughput, and tight protection. Progent's Sun Solaris and MS Windows coexistence assistance services include network architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote network help and troubleshooting, in-person technical support, and Help Desk Call Center support.
Progent's Cisco Jabber consultants offer online or onsite support to help businesses of all sizes to design, deploy, manage, update or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide advanced support for all the products, technologies and services that go into building a cohesive Jabber solution such as Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac computers, iOS and Android smartphones and tablets, SIP trunking, Wi-Fi systems, cyber security, cloud integration, telepresence systems, PBX systems, business continuity, and the many other components of a modern collaboration solution.
VMware's NSX network virtualization technology enables you to build complete logical networks in software. NSX allows virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the hardware used by the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove DR compliance. When used with VMware's NSX network virtualization platform, VMware SRM can rapidly restore the complete logical network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help your organization to design, deploy, test and administer a disaster recovery system based on VMware SRM and VMware NSX.
Progent's Duo services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices.
Progent's certified Windows Server 2022 experts can help your organization to design and implement an efficient upgrade to Windows Server 2022 that features high availability and that is based on an on-premises deployment architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with a datacenter-based installation of Windows Server 2022.
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital devices that power your IT network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity.
Progent's Windows Server 2019 disaster recovery planning consultants can assist your organization to design a disaster recovery solution based on Microsoft's advanced Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Microsoft Dynamics Customer Relationship Management helps mid-market companies build profitable customer relationships. Integrated Sales and Customer Service components allow in-house staff to share data to help promote sales success and deliver consistent, effective customer service. Progent can set up the most sensible server and communications infrastructure, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can supply your small business with a certified MSCRM professional who can help you integrate Microsoft Dynamics CRM with your sales or customer service data.
Progent's Microsoft-certified Windows Server 2019 consultants can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid model. Windows Server 2019 delivers significant enhancements in capacity, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and container support.
Progent has put together two low-cost service bundles intended to allow small businesses to get a professional security evaluation from a certified security engineer. With Progent's External Network Security Inventory Scan, a security engineer administers an extensive test of your network from outside your firewall to determine potential risks in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a security engineer runs a network scan from a secure computer within your company firewall to evaluate vulnerabilities to inside assaults. The two security inventory services are configured and executed from a protected remote site.
Progent's Microsoft-certified experts offer small and medium size companies enterprise-level consulting support for SMS Server 2003 and System Center Configuration Manager 2007, Microsoft's solutions for update and configuration management. System Center Configuration Manager 2007 is the new name for the change management platform formerly called Systems Management Server. System Center Configuration Manager 2007 provides a range of enhancements to SMS Server such as comprehensive automation, built-in Vista Windows Server 2008 awareness, NAP security support, and device driver management. Progent's certified consulting professionals can help you use SMS 2003 or System Center Configuration Manager effectively for automated OS and application software deployment, security patch administration, application metering, and licensing reconciliation. Progent's engineers can also help your company to move efficiently from Systems Management Server to System Center Configuration Manager.
Progent applies no minimum fee and asks no retainer for support services provided during regular working hours. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
Progent's Microsoft engineers can provide advanced expertise in deploying, managing and debugging any edition of Project, Microsoft Project Server, and Project Online and can deliver a wide range of cost-effective online support services based on industry best practices to help businesses of all sizes to get all the benefits of this leading project management solution. Services offered by Progent include system planning, installation and upgrades, strategies for safe file and status sharing among onsite and remote or mobile users, network optimization, and specialized online training.
If you need help writing, enhancing, or repairing business aplications for Windows, Linux, or for the Web, Progent's team of programmers, database designers, and project managers can help make sure you get the job completed on schedule and within your budget. Progent's seasoned application developers can provide cost-effective and efficient online help for projects as small as creating VBA scripts for Excel or as large as rolling out mission-critical database applications built on SQL Server or MySQL.
Immediate Zero Trust Security On-site Technical Support
SQL Server 2014 includes major improvements in critical areas such as performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory technology that works transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite services that include system design, deployment, administration, troubleshooting, and application development expertise to enable organizations of all sizes to achieve fast return from their SQL Server 2014 deployment.
ProSight Reporting is an expanding line of real-time reporting plug-ins created to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's Microsoft-certified consultants offer budget-friendly remote consulting and troubleshooting for Windows Server Essentials. Progent can provide comprehensive project management to help you design and execute an efficient migration from Microsoft Windows Server Essentials to Microsoft 365 and other Microsoft Cloud platforms and services.
Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting. Progent has a team of IT experts based in the Tampa area, and Progent can also provide online support from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware professionals, and veteran DRBC planning experts. Progent can also help your business to plan and carry out a move to the Flexential data center with services like planning solution configuration, recommending hardware, system configuration and testing, troubleshooting, streamlining remote network management, and educating your network staff.
With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables companies to gain all the advantages of adding intelligence to their IT infrastructures. Cisco's Catalyst switch technology allows you to enable features to make your network infrastructure sufficiently robust to accommodate real-time requirements, scalable to facilitate future growth, safe enough to guard confidential data, and capable of prioritizing and managing traffic flows to optimize system operations. Progent's CCIE certified engineers can help you pick out and integrate Cisco switches appropriate for your business. In addition, Progent's CISM and CISA certified security consultants can show you how to create a strategic protection policy and set up Cisco switches so they powerfully enforce your security policies. Cisco Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2950 switches, Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 Series Switches.
Duo Two-factor Authentication (2FA) Remote Consulting
Progent's Linux consulting experts provide small companies and software developers support for managing and supporting Linux computers that coexist with Microsoft-powered networks. Progent offers your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide array of experience offers you a convenient one-stop source to help you create and manage a secure and robust mixed-platform connectivity and communications environment that allows Linux and Microsoft coexistence by combining Microsoft Windows with major Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Progent's Microsoft certified support team can help you define and implement a smooth in-place Exchange Server 2007 upgrade strategy that avoids productivity downtime, reduces ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent offers the experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2007 support, repair, and consulting offerings include assistance with the configuration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging solutions powered by Microsoft Exchange Server 2007.
Progent can help you in any facet of your migration to Exchange 2019 such as configuring Windows Server 2019 for hosting Exchange; planning high availability infrastructure for a local, cloud-based or hybrid environment; migrating mailboxes; planning and configuring Hyper-V; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.
Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of ProSight Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.
Progent can help your organization to design a migration to Microsoft Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud-based or mixed deployment of Microsoft Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
Progent's wireless site survey and predictive modeling help you to design, implement and debug a Wi-Fi network optimized for your facilities, providing your business a wireless solution that has the reception, performance, capacity, QoS, security, and roaming capability your company needs. Wi-Fi survey services from Progent include remote predictive analysis for planning a wireless LAN and on-premises survey services for validating, tuning, and debugging a functioning Wi-Fi LAN.