Additional Topics of Interest

24-Hour Alabama Network Consult
Remote Support Specialist

Progent's Technical Response Center provides nationwide extended hours remote assistance for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals provide after-hours telephone support and online secure computer connection to troubleshoot and resolve technical problems quickly and economically. The scope of technical experience represented by Progent's team of country-wide support engineers makes it possible to escalate even the toughest network issues to competent specialists as needed. For urgent problems, the Technical Response Center tries to answer your request for service in less than one hour.

Operations Manager Information Technology Consulting
Microsoft Operations Manager Information Technology Consulting

Progent's Microsoft-certified consulting experts have more than a decade of background designing, deploying, optimizing and troubleshooting SCOM environments and can provide organizations of any size expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to plan a topology for SCOM 2012 servers that provides the performance and resilience needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure and both Microsoft and third-party applications and services. Also, Progent can provide fast remote or onsite technical support to assist you to remediate critical problems detected by Microsoft SCOM 2012.

SCCMM 2016 Technical Consultant
Consulting System Center 2016 Migration

System Center 2016 provides major enhancements for managing hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; unified management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team offers world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

Microsoft Solutions Framework Project Methodology IT Consulting Firms
Access to External Support Databases Computer Network Service Company

Progent's team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, in the trenches of network service, performing a wide variety of technical tasks for a large array of clients. Every Progent support professional shares a refined collection of individual best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This means that you get not only world-class technical help, but also a support engineer with proven approaches for applying technical knowledge to repair real-world network problems efficiently.

VLAN Test Lab Professionals
Immediate Consult NLB Testing

The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for piloting mission-critical applications, creating cost-effective system upgrade methodologies, assessing and optimizing performance, designing or verifying disaster recovery solutions, mitigating compatibility issues, and building training systems for new technologies. For Progent clients who lack sufficient internal resources to configure effective test systems, the lab cuts capital costs and technical risk while keeping vital network projects on schedule.

Microsoft LCS Server 2007 Online Support Services
Microsoft LCS Server Consult

Microsoft Communications Server delivers Instant Messaging and presence as part of a scalable, world-class solution featuring advanced security, transparent compatibility with popular Microsoft software, an expandable, industry-standard development environment, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can realize cost savings and improved business efficiencies, enhanced individual productivity, and stronger intellectual property security with this easy-to-administer, highly available solution. Successful deployments of Microsoft Office Communications Server call for extensive planning and thought prior to installation. Progent's Microsoft-certified professionals can provide the skill needed to realize all the benefits of Microsoft Office Communications Server across your entire corporation.

Remote Windows 2008 R2 Computer Engineer
24-7 Windows Server 2008 DirectAccess Troubleshooting

Progent's Microsoft-certified consultants can assist you you to calculate the benefits of Windows Server 2008 for your company, create test programs and rollout plans, install Windows Server 2008 with your network infrastructure and applications, train your support personnel how to run new administration utilities, and deliver ongoing consulting and support via budget-friendly alternatives such as Help Desk service and remote technical assistance.

Private Cloud Integration Consultant Services
Private Cloud Hosting Consulting

Progent's private cloud hosting service enables small and midsize businesses to run mission-critical applications such as SQL and Exchange from a secure Tier III data center facility on fault-tolerant hardware with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for automatic backup replication and restoration. Smaller organizations can take advantage of Progent's private cloud to avoid large capital costs for the acquisition, maintenance, and operation of computer hardware and facilities while achieving the highest levels of network availability and physical security.

Video Conferencing Support and Integration
Remote Polycom Telepresence Services

Progent can provide the services of a certified consultant with an extensive background integrating products from the major telepresence providers including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist you to design, configure, expand, or maintain a telepresence environment that protects your current investment and maximizes the strategic value of your IT network. Progent can also provide the expertise of infrastructure engineers able to assist companies of any size to create and maintain a network that delivers the speed, reliability, security, and scalability required to accommodate your video conferencing/telepresence solution.