Altaro VM Backup offers small and mid-size organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, distributed, and cloud environments and also enables cost-effective backup to Microsoft Azure Block Blob storage. Headline features include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup intervals as low as five minutes for reducing your exposure to data loss, military-grade encryption, granular recovery options for individual files and emails, extensive support for Windows Cluster Shared Volumes and vCenter for managing large-scale deployments, and the ability to leverage Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a wide array of services to help you to design, install, manage and troubleshoot a backup/restore solution based on Altaro VM Backup.
Remote continuous network monitoring, automated alarms, and periodic reports are crucial to maintaining the health of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed so far that businesses of all sizes can afford a degree of network stability that was once limited to large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options available as low-cost service packages designed to help you to detect and resolve a an array of network problems before they can disrupt productivity.
For corporations with branches in California or any area covered by Progent's engineers, Progent's Microsoft-Premier network consulting professionals and authorized Cisco system consultants offer a variety of network support services such as project planning, SOX compliance, site moves, corporate security, system design, on-site or remote emergency support, and technical support for collocation hosting environments. A Progent IT architect can help you design a multi-site network that makes efficient use of colocation services and Internet data centers. Progent’s Microsoft Premier engineers can help major corporations design, deploy and maintain major rollouts of the latest releases of Microsoft technology including Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and CCNP consultants can help you configure Cisco technology for connection solutions that combine basic, high-speed, integrated, and wireless networking.
System Center 2016 Operations Manager helps to promote top performance and dependable uptime for key applications by providing unified, mixed-platform tracking of physical and virtual resources installed across on-premises datacenters and cloud environments. Progent's consulting team offers advanced online and onsite support to help organizations of all sizes to plan, integrate, tune, enhance and repair SCOM 2016 deployments. Progent can assist you to migrate to SCOM 2016 from earlier versions of Operations Manager or from other IT infrastructure monitoring platforms, or integrate a variety of monitoring systems into a unified IT management ecosystem. Progent can also help you expand your Operations Manager 2016 scope to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.
Progent's Microsoft-certified professionals can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create test systems and migration strategies, optimize your network infrastructure for local, multi-site, cloud-based, and hybrid environments, educate your IT management, team, develop a corporate-wide security plan, automate IT management, help with application development, and build and test a DR/BC plan.
Server proliferation puts pressure on IT budgets and management resources. Server consolidation through a virtual infrastructure promises lower total cost of ownership of servers and quicker ROI, more leveraged use of servers, simplified operations, increased system availability, and easier manageability. Common usage scenarios for virtual machines include hardware consolidation, low-cost hosts for mission-critical legacy applications based on obsolete operating systems, and affordable isolation of program development or pilot testing environments from production systems.
Progent’s wireless engineers can help small businesses design, select, evaluate, configure and support protected building-to-building wireless bridging products that integrate transparently into your IT network while offering a level of security that matches or exceeds wired interfaces. Progent offers experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can show you how to select and deploy the wireless connectivity technology that match your company requirements.
SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the rapid creation of a new generation of enterprise-class programs that can provide your business a significant competitive edge. Microsoft SQL Server 2000 provides core support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET platform.
Progent’s Microsoft-certified experts can provide businesses of all sizes consulting, technical support, and development services for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web-based technology for efficiently coordinating people, groups and data. SharePoint Server provides a common location for your employees or customers to access, manage, share and manipulate relevant data, documents, and software and to communicate with other people. Microsoft SharePoint allows quicker and more intelligent decisions, more efficient sharing across teams and more economical business processes. Windows SharePoint Services connect employees, clients, workgroups and projects with the knowledge they’ve created in a way that makes data convenient to locate, download and re-use. Progent's certified SharePoint experts can assist you to maintain your current SharePoint environment or migrate to the latest release of SharePoint.
Cisco's Meraki family of switches are designed for sites ranging from branch offices to campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online expertise to help your company to design and implement a productive network solution based on Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-centric management architecture, set up policies to ensure compliance, develop and validate a disaster preparedness plan, and troubleshoot technical issues associated with any facet of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to create a cohesive networking infrastructure.
Progent's Citrix-certified consultants can help you to design, install, administer, and support a virtual Windows application delivery and management solution based on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can show you how to enhance your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support experts can help you to administer and maintain an off-site datacenter that features high availability, advanced security, and rapid disaster recovery.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of the time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it.
Cisco has designed an extensive product line of routers including appliances designed to provide the protection, bandwidth, and availability required by organizations from small businesses to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system availability. Progent can show you how to select and configure Cisco routers to establish a solid foundation for your network and to make it economical to expand as you add new users, start new offices, deploy new services, extend your network to customers and partners, and manage a more mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS operating system, including Cisco's 800 family of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Routers.
Progent imposes no initialization fee and requires no monthly commitment for services delivered during regular business hours. Progent's small granularity eliminates big invoices for fast fixes so you won't be tempted to permit simple problems to fester.
Progent's expert consultants can show you how to define and deploy a smooth in-place Exchange Server 2003 migration strategy that minimizes productivity disruption, simplifies ongoing support demands, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-site migrations, Progent has the experience to finish your project quickly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.
Progent's wireless site survey services make it easy to design, deploy and debug a Wi-Fi LAN optimized for your environment, offering you a WLAN that has the reception, speed, density, security, and roaming capability your business requires.
Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server and provides a centrally administered web gateway that acts as a one-server platform for a variety of security functions such as an application layer and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network control, and HTTP and HTTPS inspection. Forefront TMG 2010 includes comprehensive web security reporting features, permits custom reports powered by SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual server to lower costs and enhance recoverability. Progent's Microsoft-certified consultants can help your company to design and execute test and production implementations; integrate Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual server with Windows Hyper-V; and provide continuing consulting and repair services. Progent can also assist you to migrate economically to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
Exchange Server 2013 incorporates major enhancements to the capabilities of Microsoft Exchange 2010 and delivers powerful new features as well as a revamped structure. These improvements favorably impact vital IT areas like manageability, availability, security and compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the possible business benefits of upgrading to Microsoft Exchange 2013, create an efficient validation and deployment plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable remote consulting and support and management for Exchange 2013.
Progent's Check Point firewall experts can help you design, configure, and manage firewall solutions built around Check Point Software Next Generation firewall appliances and Check Point's cloud-based SandBlast security services. Progent can also assist you support legacy Check Point firewall models or upgrade efficiently to Check Point's next-generation firewalls.
Progent can help you in any and all facets of your migration to Exchange 2016 such as planning HA system topology for a local, cloud-based or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines, mailbox databases and log files; configuring hardware load balancing for fault-tolerant CAS services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.
Progent can help small businesses to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT administration and reduce equipment expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the advantages and limitations of different cloud computing architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises applications and resources and ensure that you sidestep the common errors small companies make when moving to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN tunnels and also to manage iPhones and iPads and Google Android smartphones and tablets.
Online Technical Support Cisco Firepower Firewalls
The clustering technology built into the high-end editions of Windows Server 2008 has been radically redesigned to streamline the installation, setup, and maintenance of clusters that provide greater levels of system availability, protection, performance, and flexibility. New or enhanced capabilities include automated cluster Validation, revamped configuration and deployment, unified cluster administration, redesigned cluster infrastructure for increased availability, hardened security and quorum structure, minimization of failure points, greater storage and RAM capacity, and enhancements for multi-site clusters. Progent's consultants can help you assess the advantages of failover clusters, plan and execute a deployment, educate your IT staff to manage your failover clusters, provide continuing consulting and support services, and create and test a disaster recovery procedure.
Fortinet next-generation firewalls (NGFWs) are leaders in delivering top throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can assist you to deploy your Fortinet FortiGate firewalls to safeguard your IT assets at the enterprise edge, within the data center, at branches, and in the cloud.
Progent's ProSight Email Guard uses the technology of leading information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.
Progent's certified consultants can help you to assess the business value of Windows Server 2012 R2 for your organization, create test systems and rollout strategies, tune your network for local, multi-location, cloud-based, and hybrid datacenters, train your IT management team, develop a corporate-wide security strategy, automate network administration, assist with creating applications, and build and validate a disaster recovery/business continuity plan.
Remote management cards offer network administrators full control over a server without the requirement for a personal presence. Through these management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized consultants can assist you to design, implement, and support a fault-tolerant business network that includes remote server management cards and Progent can use these remote server management cards to deliver efficient off-site technical support. Progent has experience with a variety of remote management cards such as Aten remote server management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.
Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoints printers, infrastructure appliances such as routers and Wi-Fi access points, and Internet-of-Things devices such as alarms and health monitors.
Microsoft SQL Server 2016 offers major improvements in speed, capacity, security and compliance, uptime, BOYD support, and integrated business intelligence. New features include PolyBase for handling structured and unstructured databases in one appliance for big data applications, Jason integration, Always Encrypted mode, Mobile Report Publisher, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified consulting team can deliver online and onsite support to help businesses of any size to deploy, manage or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics CRM, Lync or Skype for Business, and SCOM.
Progent is a certified Altaro partner and can plan and manage an implementation of Altaro O365 Backup to protect your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.
Progent’s Co-managed Help Desk service allows your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the top shared PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
For smaller businesses, network security and information assurance and regulatory compliance is excessively complicated to stay ahead of but too risky to ignore. The world's biggest enterprises have been hacked, and the top cloud services have occasionally been taken down. It seems like there's no place to hide. Progent makes it economical for small and midsize businesses to implement critical IT security projects effectively by offering the advantage of billed time to the closest minute without any minimum billing for online support. This means you have access to a seasoned computer consultant to deliver just the knowledge you need when you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help your business with any aspect of network security including security audits, virus screening and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and creating a comprehensive security plan.
Progent’s Microsoft certified consultants provide a range of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial platform and corporate management solution based, like all Microsoft accounting tools, on the expandable and familiar foundation of Microsoft Windows technology. Dynamics GP 2010, the latest version of Microsoft financial software in the Dynamics GP/Great Plains family, offers a cost-effective solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP is easy to deploy and integrate, and with its segmented approach you are able to purchase only the functions you currently need, with the option to add users and increase capabilities when necessary. Progent’s Microsoft Dynamics GP/Great Plains Software consulting experts can show you how to install, configure and administer Dynamics GP/Great Plains 2010 as well as earlier versions of Microsoft Dynamics GP/Great Plains.
Progent uses a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to each client. The discipline of detailing and organizing service activity results in more efficient support and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Progent's Microsoft-certified consultants can provide online and on-premises expertise for organizations of any size to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help you to plan an on-premises, cloud-based or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Microsoft or Microsoft 365; configure high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can help you create and validate a security environment for your Skype for Business deployment that is compliant with regulatory standards.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent provides support expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.
Progent's Cisco Jabber consultants offer online or on-premises expertise to assist businesses of all sizes to plan, deploy, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers advanced expertise for the technologies that make up building a cohesive Cisco Jabber solution including Cisco network appliances and management tools, Microsoft 365 applications, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP interfaces, WiFi systems, security and compliance, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other components of a modern collaboration solution.