Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or Office 365 and streamlines administration through integration with Windows AD. Lync 2010 can also cut expenses by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's Microsoft-certified unified communications experts can provide online and on-premises support services to help your company to maintain and repair your current Lync 2010 deployment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also assist you to plan and carry out a smooth Skype for Business upgrade.
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware.
Progent has extensive experience delivering a full-spectrum of online network consulting and emergency repair services to local governments and schools across the U.S. Progent is one of the industryís pioneers in delivering advanced online IT consulting and has provided IT solutions to clients in all 50 states. Remote support eliminates travel expenses and resolves problems more quickly than onsite service calls.
Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in offering top throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can help you to deploy your Fortinet security appliances to protect your IT resources at the enterprise perimeter, within the data center core, at branches, and at the cloud edge.
Progent's Microsoft-certified consultants can provide remote or onsite support to assist businesses of all sizes to design, implement, administer, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to upgrade from older releases of SCDPM or from a different backup/recovery platform, and Progent can integrate your Data Protection Manager implementation for onsite, cloud, or hybrid environments. Progent can provide occasional support for fixing especially challenging problems, or full project management services. Progent's consultants can also help you to design SCDPM 2012 into an enterprise-class disaster recovery plan.
Progentís Wireless Consulting Services provide a fast, affordable option for companies of all sizes to configure, manage and repair the latest wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile email and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Progentís Wireless Site Survey helps you to design and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network customized for your facilities, offering you a WLAN that has the reception, performance, load-handling capability, QoS, security, and roaming ability your company requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed on-premises service.
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can expand their reach, reduce their cost of sales, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and get to market quickly.
Microsoft SQL Server 2008 offers indispensable, standardized tools to IT professionals and network users, reducing the difficulty of creating, integrating, administering, and accessing enterprise information and analytical applications in environments ranging from handheld devices to corporate data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 require a network consultant with real-world experience and wide knowledge in designing and deploying data-driven, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.
Progent's Check Point consultants can help you select and deploy Check Point Software Firewall software and hardware powered by Check Point's technology to provide an affordable and efficient security defense for your business network. Progent can also help you configure other Check Point products such as Check Point ZoneAlarm and Check Point Power-1 firewalls with security products from other vendors and offer a central stop for on-going technical support, maintenance, training, and design expertise.
Progent believes that a well architected and executed information system can be a crucial factor for accelerating a company's success, and Progent follows this philosophy in our own network infrastructure. Progent has built a fault-tolerant virtual office infrastructure that allows our in-house engineers and authorized contractors to deliver rapid and efficient service, cooperate easily on sophisticated jobs, and experience career and private maturity from acting as part of a dynamic business ethos of personal drive and freedom.
Before Progentís MOM-based solution, system problems were approached reactively, once users complained about them. With the help of proactive, automated warnings and trend analyses sent by Microsoft Operations Manager, Progent can now ward off server issues before they becomes critical enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can resolve looming problems before clients are aware that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class service continuity, safety and performance.
Progent's Microsoft-certified consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop test systems and rollout plans, optimize your network for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT management staff, create a corporate-wide security plan, automate network administration, assist with application development, and build and validate a DR/BC plan.
Cisco Remote Access Information Technology Outsourcing Companies
Progent's certified SonicWall firewall consultants can help you deploy, manage, and update SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and CISA-certified cybersecurity experts can show you how to incorporate SonicWall security gateways into a complete security plan and build security into your business processes.
Configuration Manager 2016 automates software provisioning across multiple sites, centralizes security and compliance settings control, keeps track of network assets, guards against corporate data leakage, performs network health monitoring, enables safe self service, and delivers a single control mechanism for managing mixed-OS ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration experts can help you with any facet of planning, implementing, operating and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.
Cisco offers an extensive array of routers including routers designed to deliver the protection, performance, and availability demanded by customers from small offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved reliability and system uptime. Progent can show you how to select and configure Cisco routers to establish a solid infrastructure for your IT system and to make it economical to grow as you support new users, start new offices, deploy new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a variety of routers powered by the Cisco IOS platform, such as Cisco's 800 family of small business routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, as well as legacy 2500 and 2700 Routers.
Progent delivers the help of Microsoft and Cisco-Certified IT consulting experts to show clients economical ways to help companies optimize the value of Microsoft and Cisco products. For networks that span from small offices to large enterprises, Progent's network engineers can help you enhance your information system's e-mail infrastructure, security, reliability, throughput, and system management.
Progent's Standard Help Desk Services provide a comprehensive solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Help Desk services are offered at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Microsoft-certified consultants can deliver affordable online and on-premises help to implement your upgrade to Exchange Server 2010, produce thorough documentation of your new email system, educate your network support staff and end users to get them up to speed rapidly on Microsoft Exchange Server 2010, and provide continuing management consulting and engineering help. Progent can also help you upgrade from Microsoft Exchange 2010 to Exchange 2013 or Exchange Server 2016.
Les Kent has a 35-year history of effective technology integration, executive management, sales, and operations. He has shown a knack for developing elegant IT solutions while working as a network designer, application developer, project manager, implementation consultant, and problem solver for small businesses, start-ups, and global corporations.
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues.
Colocation data centers allow companies to share enterprise-class data centers for hosting network equipment that runs vital applications and services. Progent's Microsoft and Cisco certified IT experts can help your company with all aspects of your colocation program such as choosing and migrating to a colo site, designing network architecture, defining required equipment, on-site and remote troubleshooting, establishing offsite network administration, and training your support staff.
The server cluster technology incorporated into the high-end versions of Microsoft Windows Server 2008 has been dramatically re-engineered to streamline the deployment, setup, and management of server clusters that provide improved levels of system availability, security, performance, and flexibility. New or enhanced capabilities include automated cluster verification, revamped configuration and installation, improved cluster management, redesigned cluster architecture for maximum availability, better security and quorum structure, fewer failure points, more storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help you assess the advantages of failover clusters, design and implement an installation, educate your IT personnel to manage your cluster environment, deliver continuing consulting and technical help services, and produce and test a business continuity procedure.
Microsoft Windows Enterprise Directory requires extensive hands-on experience to integrate efficiently across an enterprise. Progentís Microsoft Premier consultants are skilled in designing, deploying, and maintaining sophisticated Microsoft Enterprise Active Directory installations. Progentís areas of expertise with Windows Active Directory include replication issues, multi-domain partition configurations, correcting corrupted Active Directory objects, cleaning up residual legacy version configuration objects in production Active Directory environments, and fixing unsuccessful configurations of Active Directory and Active Directory-integrated programs.
Microsoft allows you to create seamless hybrid environments that combine Office 365 Exchange Online and local Exchange systems. This permits you to have certain Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help your organization with any facet of planning, implementing and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can deliver occasional expertise to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365 solution is completed on time and on budget.
Progent's CISSP-certified network security experts can assist businesses of any size with any aspect of information system security. Progent can help implement efficient security solutions that guard a small office against modern malware attacks or Progent can plan, configure, and manage a comprehensive security strategy for hybrid networks that accommodate local, online, and mobile clients sharing IT resources spread over multiple physical sites and various clouds.
Progent's Check Point Software experts can help you select and deploy Check Point Firewall/VPN software and appliances powered by Check Point's security platform to provide an economical and efficient security solution for your business network. Progent can also show you how to configure other Check Point technologies such as ZoneAlarm and Check Point UTM-1 firewalls with security products from other vendors and offer a central stop for continuing technical support, administration, education, and consulting services.
Progent provides three essential kinds of Contact Center services : Microsoft Call Center Outsourcing Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco professionals offers your customers convenient access to a reliable technical group with extensive experience providing phone support and online troubleshooting for IT systems powered by Microsoft products. Progent's focus is on earning the support Helpdesk a positive image as a key contributor to company productivity. Progent's target is to fix rather than simply report problems.
The QTS (formerly Herakles) Colocation Center is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is currently utilizing the QTS Sacramento data center as a colocation facility or if your company is considering moving your primary or offsite backup system to the Herakles data center, Progent can provide a range of budget-friendly consulting services such as data center relocation, equipment deployment and updates, network improvements, project management, virtualization expertise, offsite monitoring, streamlined system administration, application development, disaster recovery/business continuity solutions, security assessment, and the use of Progent's Test Lab.
Progent's Microsoft-certified consulting experts have more than a decade of background designing, implementing, optimizing and repairing SCOM solutions and can provide companies of all sizes advanced online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to import and customize Microsoft SCOM 2012 management packs according to industry best practices for monitoring network fabric as well as both Microsoft and third-party applications and services. In addition, Progent can deliver responsive remote or onsite troubleshooting to assist you to remediate critical issues uncovered by SCOM 2012.
The Certified Information Systems Auditor credential is a globally recognized achievement that represents expertise in network security audit and control. Certified by the American National Standards Institute (ANSI), the CISA accreditation has consultants pass a comprehensive examination given by the ISACA international professional association. Progent can provide the expertise of a CISA-Certified network security audit consultant trained to help companies in the areas of information systems audit services, information technology administration, network assets and infrastructure ROI, information technology service delivery, protection of information assets, and business continuity preparedness.
Progent offers fast and affordable online access to a certified Oracle DBA consultant or an Oracle software programmer. Progent can provide advanced database administration services for any version of Oracle including 10g and 11g and can also assist you to design, create, update, or fix Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Data Guard and Streams replication technologies and Oracle Database Resource Manage.
For custom application creation, Progent can provide programming experts to write line-of-business applications in areas such as eCommerce, web development, Microsoft Business Solutions packages such as Microsoft Dynamics GP, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Internet Information Services to create custom eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers experts in a broad array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Progentís Microsoft-certified experts can provide organizations of all sizes consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web-based technology for intelligently coordinating people, teams and information. SharePoint Server offers a common location for your employees or clients to connect to, organize, distribute and manipulate relevant information, files, and software and to interact with other people. SharePoint allows quicker and better decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the data theyíve developed in a way that makes data easy to find, retrieve and apply. Progent's SharePoint consultants can assist your organization to maintain your current SharePoint solution or migrate to the latest version of SharePoint.
The cluster technology built into the Datacenter and Enterprise editions of Windows Server 2008 has been dramatically re-engineered to simplify the deployment, setup, and management of clusters that offer greater levels of system availability, protection, efficiency, and versatility. New or improved features include automated cluster Validation, revamped setup and deployment, unified cluster administration, new cluster infrastructure for maximum availability, hardened protection and quorum structure, fewer failure points, greater disk and memory capacity, and improvements for multi-site clusters. Progent's clustered server consultants can assist your company evaluate the business benefits of failover clusters, plan and execute a deployment, educate your network support personnel to manage your failover clusters, provide ongoing consulting and support services, and produce and validate a disaster recovery procedure.
Dynamics GP can help you expand and control your company more efficiently by offering deep access to decision-driving information and a rapid ROI. Microsoft Dynamics GP/Great Plains offers important business benefits such as its ability to expand the presence of your organization, manage your accounting, computerize financial processes, unify procedures throughout your company, improve inventory control, enhance order accuracy, expand revenue and shorten turnaround time, and maximize free cash flow. Progent can show you how to set up and manage a robust, safe server and network foundation to support Great Plains, and can provide experienced Dynamics GP/Great Plains consultants to help you derive all the advantages of your Dynamics GP/Great Plains business management system.
Progent's ProSight portfolio of managed IT services are geared to offer organizations who have minimal in-house IT support teams with low-cost help from enterprise-class management tools and consulting expertise. Benefits of Progent's ProSight catalog of managed services include fixed network management costs, automation of routine management tasks, continual absorption of the latest information technology, smooth transition from legacy systems to up-to-date solutions, improved fit between information technology with business objectives, access to seasoned IT experts, and allowing management to concentrate on business issues instead of ever-changing information technology.
Progent wants to find fulltime, results-oriented Microsoft certified engineers with MCSE credentials; Cisco certified network consultants who have Cisco CCNP or CCIE credentials; security professionals with CISSP or CISA or comparable security credentials; and high-end system architecture consultants with a background in mobile solutions, wireless connectivity, service continuity, disaster recovery, information preservation, and server virtualization. Progent also is looking for employees to join Progent's staff of help desk service technicians and remote troubleshooting experts. In addition, Progent is seeking talented administrators who can perform productively in Progent's fast-paced, virtual office culture.
Microsoft Lync Server 2013, renamed Skype for Business, allows businesses of all sizes to build a centrally managed and secure communications environment that supports a Bring-Your-Own-Device computing model with IM, real-time presence, audio/video and web meetings with app sharing and whiteboard, and both IP and PSTN calling enabled for a wide range of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync 2013 experts and system architects can assist you to assess the business benefits of Lync 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or hybrid topology appropriate for your present and long-term plans, implement Lync Server 2013 so as to speed up your return on investment, and provide live online and on-premises training to your management team and end users. Progent has expertise in key pieces of a Lync 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with popular Office and Office 365 apps including Outlook clients and PowerPoint.
If your business computer system combines Linux platforms with Microsoft Windows, Progent can assist you to incorporate your computers into a cohesive environment that allows all your OS platforms to run side by side for simple administration, seamless dataflow, high dependability, enhanced performance, and strong security. Progent's Linux and Windows integration support offerings feature network architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online network help and troubleshooting, on-site technical support, and Contact Center outsourcing.
System Center 2016 Data Protection Manager provides near-continuous backup and easy restore functions for Microsoft-based environment. SCDPM 2016 offers application-sensitive protection for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint, backs up Windows and Linux VMs, supports virtual machines hosted by Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can assist businesses of any size to plan, deploy, administer, and repair a multi-site backup/restore solution powered by Data Protection Manager 2016. Progent can assist you to migrate from an older version of DPM or from a legacy system, and Progent can optimize your SCDPM 2016 ecosystem for on local, colocated, cloud-based or hybrid deployment models. Progent offers online or onsite consulting expertise and can provide occasional expertise to resolve technical bottlenecks or provide end-to-end project management support to help you complete your SCDPM 2016 initiative on time and on budget.
Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by every staff member to every customer. The practice of detailing and organizing support records results in more efficient service and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Progent's pricing model is to bill for online support and in-person visits per minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no retainer for support services provided during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates large invoices for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.
Progent's Microsoft-certified consultants offer advanced expertise in deploying, using and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Project Online and can deliver a wide range of cost-effective online consulting services following industry best practices to help businesses of all sizes to get all the benefits of this powerful project management solution. Services available from Progent include solution planning, installation and migration, strategies for secure file and status sharing among local and remote or mobile users, network optimization, and customized webinar training.
Office 365 Exchange Online lets you use cloud-resident servers, mailboxes and associated email infrastructure to reduce hardware costs and management overhead. You can use Office 365 Exchange Online to run all your mailboxes, or you can set up a hybrid architecture that combines on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote technical support to help your small businesses to assess the benefits of Office 365 Exchange Online, design a solution that makes sense for your functional requirements and budget, implement an efficient migration from your existing Exchange organization to one that incorporates Office 365 Exchange Online, train your IT staff and users, and deliver as-needed consulting and troubleshooting.
Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid architecture of ProSight Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall.
Progent's certified ISA Server consultants have broad backgrounds developing corporate security designs for IT networks with multiple sites, mobile users, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small business plan and deploy a configuration of Microsoft ISA Server 2004 that meets your IT protection requirements without limiting your network.
Progent's UNIX platform support services provide small businesses and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of experience offers you a convenient one-stop consulting firm to help you build and manage a secure and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Debian GNU/Linux and Mandrake.
Progent offers rapid online support from Cisco-certified CCIE networking experts. Progent's CCIE consultants can connect to your environment via powerful remote support utilities to deliver fast and economical analysis and repair of critical network infrastructure problems.
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data.
Progent's Microsoft and Cisco authorized Consultants offer several ways to help mid-size and large organizations create a cost-effective and successful internal Network Support Help Desk. Progent's consulting services include ROI evaluation, process analysis and enhancement, executive reporting, training of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help businesses sift through the numerous top level Help Desk software packages on the market and decide which products might be too costly, miss critical functions, or align badly with your company's business goals. Progent also offers temporary staffing for businesses who want to augment their in-house Help Desk staff for occasional projects or to fill in for absent or indisposed workers.
Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can assist your business to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified CM Express (CME) to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM apps that include Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP gateways, deploying Cisco ISR routers with CUBE internetworking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.