Additional Topics of Interest

24x7x365 Cisco Help Desk Support and Help
Help Desk Process Integration Support

The Helpdesk service delivery model used by Progent's Technical Response Center gives small businesses an affordable option to dependence on freelance consultants by offering extensive technical knowledge shared by multiple support teams, optional 24x7 availability of emergency assistance, fast escalation to appropriate experts for solving even the most intractable issues, service consistency and reliability, quick follow-up overseen by seasoned service administrators, a choice of convenient mechanisms for initiating support tasks, plus a high level of progress transparency enabled by trouble ticket updates and available via a web portal.

Aironet Support Outsourcing
Aironet 3700 Access Point Specialists

Progent's Cisco CCIE Wi-Fi network experts offer remote or onsite integration and debugging support to assist you to plan, implement, update, tune, administer and debug Aironet wireless AP deployments of any scale or architecture. Progent's Cisco wireless controller experts can also help you to combine your wireless environment with your wired network and cloud-based resources to build a seamless enterprise connectivity foundation that is easy to manage and expand. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, placement and setup of Aironet wireless APs to work with your specific office layout, building structure, and expected network traffic.

Mac Application Training Professional
24 Hour Office PowerPoint for Mac Education

Progent can provide onsite training customized for people who wish to broaden their knowledge of the Apple macOS and OS X platform, Apple Mac hardware, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar training for Mac applications.

Lync Server 2013 dial plans Specialist
Urgent Lync Server 2013 Back End Server Specialist

Microsoft Lync 2013, rebranded Skype for Business, allows organizations of any size to build a manageable and secure communications ecosystem that supports the modern Bring-Your-Own-Device computing model with instant messaging (IM), real-time presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP and PSTN telephony across a wide assortment of desktop and mobile devices. Progent's certified Lync Server 2013 experts and network architects can assist you to evaluate the advantages of Lync Server 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your present and future goals, implement Lync Server 2013 so as to speed up your ROI, and provide live webinar and on-premises training to your management staff and end users. Progent offers in-depth expertise in critical components of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can help you to integrate Lync Server 2013 with key Office and Office 365 applications such as Outlook clients and PowerPoint.

24-Hour Juniper J4350 Router Security Contractor
Immediate Juniper J2320 Router Protect

Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

Exchange 2013 Security Professionals
Exchange 2013 Integration Setup and Support

Exchange Server 2013 includes major enhancements to the functionality of Microsoft Exchange 2010 and introduces powerful innovations as well as a revamped structure. These improvements favorably impact key IT areas such as ease of administration, high availability (HA), security, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the possible business benefits of migrating to Exchange Server 2013, design a cost-effective test and rollout strategy, and train your IT team to maintain your Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and management for Exchange 2013.

Remote Microsoft Operations Manager Information Technology Consulting
Operations Manager Network Consulting

Medium-size businesses can enjoy all the benefits of System Center Operations Manager 2007 and have fast availability of Progent’s Microsoft and Cisco Premier network support professionals. With Progent's affordably priced IT support packages, medium-size organizations can select a basic co-sourcing package built around Operations Manager with server monitoring, automated warnings, comprehensive reporting, Help Desk Call Center, and remote service. For businesses with line-of-business environments who need non-stop networking, Progent offers a complete round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to offer medium-size company information systems enterprise-class reliability, security and performance.

macOS Configuration Consult
After Hours OS X Technical Support Consult

Progent provides national online phone support and troubleshooting services for businesses that run Apple Mac environments or whose information systems feature a combination of macOS and Mac OS X with Microsoft technology. Progent's experts offer Mac clients a range of IT services such as desktop assistance, migration to the current edition of Mac OS X from other earlier versions of Apple macOS and OS X, plus help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone and iPad integration and management, or migrating to iCloud services. Remote network consulting offers maximum return for your information technology dollar by preserving user productivity and shortening the time charged for computer analysis and repair. Sophisticated remote support tools and experienced technicians and consultants combine to enable Progent to solve most network issues without wasting time and expense by going to your site. In most of situations your IT issues can be remediated over the phone or via a combination of phone support and remote connectivity. Progent can make available Cisco certified CCIE network experts and CISA premier security professionals to help you with the most challenging network problems.

64-bit Upgrade On-site Support
IT Consultant 64-bit Upgrade

Progent's Microsoft-certified engineers can help you plan, document, implement, manage, and repair a system-wide move to 64-bit server and desktop OS software and business applications. Progent can help you pilot your 64-bit environment to make sure it handles all of the key 32-bit applications that you want to keep plus the new 64-bit editions of applications you wish to run.

Remote Branch Office Information Technology Consultant
IT Management Remote Branch Office

For large businesses, Progent can leverage in-house IT staffs by providing extensive background in supporting key Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the nationwide or worldwide enterprise with branch offices, Progent can perform as a seamless nearby extension of corporate network management. Progent’s enterprise support services include corporate-wide security, remote branch office support, network architecture, Sarbox compliance, project planning, and top-level service for multiple location office environments powered by Enterprise Windows 2003. Progent can provide field consultants and technicians to assist with a campus relocation or branch move, or a system architect to help with setting up or utilizing an Internet Data Center or Hosting Facility.

Power BI Query Editor Coding
Power BI Programming Firm

Progent's Power BI experts can assist you to plan, deploy, manage, enhance or troubleshoot your Power BI solution. Progent's database experts can assist you to prep your target data for Power BI reports and dashboards. Progent can help you build and manage a local, cloud based, or hybrid environment to run Power BI.

SharePoint Workspace 2010 Computer Engineer
Consultant SharePoint 2010

Progent's Microsoft-certified engineers can provide affordable remote technical support and development services to assist your business to plan, deploy, manage, and maintain SharePoint 2010 environments that can feature web pages that can function as portals, extranets, document management applications, blogs, data marts, business information systems, enterprise-wide search, workflows, and other tools to promote and enhance teamwork. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's popular office productivity applications including Excel, Word, Outlook, and Visio. Progent can help your business to migrate from previous versions of SharePoint or move a mix of web technologies into a unified and easy-to-manage SharePoint 2010 environment.

Microsoft Teams compliance Consultancy
Microsoft Teams and iPad Engineer

Progent can assist you to design an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and install, manage, and troubleshoot a cloud or mixed implementation of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.

Cisco Meraki wireless IT Consultant
Urgent IT Consultant Smartphone

Progent's Wireless Consulting Services offer a fast, economical way for businesses of all sizes to configure, manage, monitor and troubleshoot the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and online applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.