Progent’s computer outsourcing services for small businesses feature planning Windows XP, .NET, and BackOffice systems, coordinating migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and on-premises repair, fixing stubborn IT problems, and creating a company-wide security strategy. Progent can help you maximize network reliability and throughput via zero-downtime configuration, redundant network architecture, and proactive network monitoring. Progent also offers special project assistance for large-scale upgrades and can assist with requirements definition, product inventory, BOM development, sourcing qualification, procurement logistics, and professional documentation. Progent’s IT outsourcing help also features training for office productivity programs such as Microsoft Office.
Progent's Wireless Consulting Services offer a convenient, economical option for companies of all sizes to integrate, manage, monitor and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and install appliances like Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and online business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Progent offers high availability load balancing consulting that addresses system load balancing, load balanced program, network infrastructure routing, and content delivery products including Cisco Content Engine. fault tolerant load balancing technologies for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.
Ubiquiti's UniFi family of Wi-Fi network devices includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi appliances installed across multiple sites with thousands of APs can be remotely configured and administered using free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, debugging, monitoring, and analytics. Progent offers the skills of veteran wireless consultants who can help you to assess the benefits of UniFi technology for your business and help you to design, install, manage, and troubleshoot your UniFi solution.
Progent’s colocation center support services are intended for businesses with hardware housed at Internet Data Centers or data center collocation hosting facilities and requiring on-demand on-site assistance at the collocation site as well as off-site support from Microsoft and Cisco Certified professionals. Progent offers a complete array of data center and IDC and colocation support services including system topology evaluation, Windows and Linux server installation and maintenance, troubleshooting for server and communications networking, design and installation of high availability systems, architecting and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and creating high-availability server and storage clustering systems.
The new Cisco ASA 5500-X Family of firewalls with Firepower Services provide substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network experts can assist you to maintain your current PIX or ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, deploy, optimize, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with replication to deliver rapid, zero data loss disaster recovery (DR) between sites located up to 185 miles away from one another. Progent's team of seasoned network consultants can assist your business to design, deploy, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster solution by delivering guidance with procedures such as assigning disk pools, arranging plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, setting up a configuration replication network, and verifying your MetroCluster disaster recovery system to show compliance with industry standards and government mandates.
Cisco's Catalyst line of wireless controllers simplify the administration of Wi-Fi LANs by unifying the configuration and control of wireless APs, optimizing Wi-Fi performance by reducing the impact of radio frequency congestion, improving Wi-Fi availability with rapid auto-failover, and strengthening data security by identifying cyber threats and analyzing traffic content according to user type and locale. Progent can help you to configure Cisco Wi-Fi controller appliances to manage Wi-Fi networks of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or carry out an efficient upgrade to Cisco's modern wireless controller technology.
Progent's Cisco certified networking experts can help you to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to configure, administer, update and debug Cisco ASA 5500-X security appliances with Firepower Services.
Progent's expertise delivering Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools make it possible to create custom line-of-business applications and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can show you how to create reports that allow you to track your business more effectively, transforming uncooked information into valuable understanding of your company and customers.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's ProSight portfolio of managed services are intended to offer businesses who have small internal network administration and support staffs with low-cost access to world-class management tools and consulting experts. Benefits of the ProSight catalog of managed IT services include flat-rate network maintenance expenses, smart automation of common administrative tasks, ongoing absorption of the latest information technology, graceful transition from legacy technology to current solutions, close fit between information technology with business goals, guidance from veteran IT consultants, and allowing management to concentrate on business rather than ever-changing network technology.
Progent can provide comprehensive help for every phase of your Microsoft Exchange 2010 upgrade including outsourced or co-sourced project management, site readiness preparation, project design and documentation, specification of all new software and equipment required, recommended sourcing, system testing at client location or at Progent's test lab, setting up temporary coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the previous system, and training for client's support group and end users.
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information.
Progent's consultants offer remote and onsite expertise for organizations of all sizes to evaluate the benefits of migrating to Microsoft Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud or hybrid topology; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; configure high-availability solutions; interface Skype for Business with your PBX system and PSTN gateway; and interface with other communication systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can assist you create and validate a security environment for your Skype for Business solution that is compliant with regulatory requirements.
Progent's Network Helpdesk Outsourcing Support Services for desktop technical support are designed specifically for small organizations who need fast access to a Help Desk Service Center with professional telephone support and effective escalation capability but who must operate within a limited network support budget. Important components of Progent's Help Desk Outsourcing Services are Help Desk Phone Support, Optional Remote Access Support, Initial System Evaluation, Problem Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Call Center Software Recommendation and Integration.
Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, optimizing and fixing System Center Operations Manager solutions and can provide organizations of any size advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs based on best practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or on-premises troubleshooting to help you to remediate critical issues detected by Microsoft SCOM 2012.
Progent can provide affordable online support for all releases of Office Access including desktop and browser-based versions and can provide expert assistance for Access application development, database conversion, performance optimization, report design, and troubleshooting. Progent also offers custom webinar training for Access programming and database administration.
Progent offers a variety of network service packages for small companies. These IT outsourcing and server monitoring solutions are based on the proactive problem handling abilities of Operations Manager 2007, a next-generation network and system support software platform that monitors the availability, throughput, and security of your network and identifies potential troubles before they can disrupt your system. With Progent's affordably priced network service programs, small companies can choose a basic co-sourcing package based on System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution.
Progent's Cisco certified network infrastructure consultants have extensive background assisting Internet Service Providers to design, deploy, manage, optimize, and debug high-availability, extensible connectivity environments appropriate for public networks.
Progent can help you in all facets of your migration to Exchange Server 2016 including designing high availability system topology for a local, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing for high-availability CAS services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Cisco's Catalyst line of wireless controllers simplify the administration of wireless LANs by unifying the configuration and control of Wi-Fi APs, optimizing Wi-Fi performance by limiting the impact of RF congestion, enhancing Wi-Fi availability with rapid auto-failover, and hardening security by detecting threats and filtering network traffic according to user type and locale. Progent can help your business to deploy Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth migration to Cisco's latest Wi-Fi controller solutions.
Progent's Microsoft and Cisco-certified network experts can assist you to determine the value of Exchange 2010 for your company and can assist you to design and carry out a smooth migration to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will provide quick return on investment by increasing your productivity, cutting the expense of hardware and support, simplifying administration, and integrating your key communications technologies.
Progent can help your organization to plan a migration to Microsoft Teams from Skype for Business and configure, manage, and troubleshoot a cloud or mixed implementation of Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.
Progent's Cisco Jabber consultants offer remote or on-premises expertise to help businesses of all sizes to design, implement, manage, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide advanced expertise for all the technologies that make up creating a cohesive Cisco Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones, SIP interfaces, WiFi systems, cyber security, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration solution.
CCIE Certified Meraki Wi-Fi Access Point Configuration
Progent's Cisco CCIE-certified SIP integration consultants can help you to design, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based IP PSTN trunks and can provide affordable remote or on-premises support to assist companies to move efficiently to an advanced communications ecosystem that delivers fast return on investment. Progent's certified Microsoft unified communications experts can assist you to configure connections between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business and Lync Server for access to a SIP-based IP PSTN trunk.
Progent's Microsoft-certified Intune consultants can assist you to understand the business case for adopting Microsoft Intune for configuring and managing your mobile devices including laptops, phones, and tablets based on Windows, iOS, and Google Android. Progent can help you to configure security policies, set up test environments to confirm the appropriateness of Microsoft Intune for your network, deploy Intune throughout your enterprise, combine Intune with SCCM for unified change management, and troubleshoot your Microsoft Intune solution.
Progent's Microsoft-certified professionals can assist you you to evaluate the benefits of Windows Server 2008 for your company, develop test systems and rollout strategies, install Windows Server 2008 with your network infrastructure and workload, train your support personnel how to use new management utilities, and provide continuing consulting and troubleshooting via affordable alternatives including Help Desk support and remote technical assistance.
Microsoft Windows Server 2008 is a major step forward in making information networks more protected and available, simpler to virtualize and administer, higher performing, and able to provide a better environment for web hosting and development. Progent can help your business benefit fully from the improvements built into Windows Server 2008 by delivering Microsoft-certified consulting, technical support, training, staffing, monitoring, and security engineering services.
The QTS (formerly Herakles) Data Center facility is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are now utilizing the QTS data center as a colocation facility or if you are considering migrating your main or disaster recovery equipment to the Herakles data center, Progent can provide a variety of budget-friendly services such as data center migration, system installation and upgrades, infrastructure improvements, project management services, virtualization configuration, offsite monitoring, automated network administration, application development, disaster recovery/business continuity planning, security evaluation, and the support of the Progent Test Lab.
Progent can provide the affordable support of remote Internet connectivity experts to assist your organization to assess or update your Internet services so your Internet connectivity solution matches your business needs. Support services available from Progent's engineers include evaluation of your current bandwidth use, carrier and service plan comparison and selection, network provisioning, and overseeing a smooth switchover to a different ISP and/or service arrangement. Provisioning can include enhancing current routers and deploying new ones, implementing firewalls, and upgrading fault-tolerant BGP architectures.
GIAC was established in 1999 to certify the knowledge of network security professionals. GIAC accreditations are acknowledged by companies and institutions throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer expertise with any of the network security services addressed within GIAC accreditation including evaluating network vulnerability, event management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.
Altaro VM Backup offers small and mid-size organizations a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted architectures and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Top capabilities include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as short as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular restore options for individual files and emails, extensive support for Windows Cluster Shared Volumes and vCenter for handling large-scale deployments, and support for Microsoft Volume Shadow Copy Service to back up live virtual machines without downtime. Progent is an Altaro partner and can provide a wide array of consulting services to help you to design, deploy, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.
Progent's Wireless Consulting Services provide a fast, economical way for businesses of any size to integrate, manage, monitor and troubleshoot the latest wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and web-based applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Systems Management Server provides added capability for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs lower the net administrative expense of managing and deploying software products by making it simpler to install system images, control mobile devices, and operate management utilities. In addition to alerting you about techniques to cut management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and perform IT tasks involving areas that Feature Packs are intended to make more efficient. Progent's migration and update services can minimize spending and reduce business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can show you how to define efficient processes and standards to manage handheld computers and intelligent portable communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security plan that incorporates policies, procedures and IT products to keep your IT computer system protected.
Dynamics GP 2015 R2 features a revamped architecture that enhances cloud readiness, supports the most popular handheld devices, allows one-time login with Azure AD, and tightens security. Microsoft Dynamics 2015 R2 also streamlines reporting, includes new Workflows, expands the Web Client, and adds more than 100 improvements to its library of applications. Progent's team of Microsoft-certified consultants have the depth and breadth of technical skills and hands-on experience to resolve the many IT and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will optimize the return on your investment in this mission-critical product.
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks.
Progent's expert support team can help you define and implement a smooth in-place Microsoft Exchange 2003 migration plan that avoids productivity disruption, reduces ongoing support demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-location migrations, Progent has the knowledge and experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2003 support, troubleshooting, and consulting services include assistance with the configuration of third-party enhancements of Exchange 2003 Server that are best aligned to your business needs.
CCDP Expert Certified Meraki Wi-Fi AP Management Remote Technical Support
Cisco's security and remote access products for small organizations offer a comprehensive line of easy-to-administer security solutions to help safeguard your wired and wireless information system. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's expert consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and CCNP certifications who can help your business to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that align best with your company objectives.
Small to middle size businesses can now enjoy all the benefits of Operations Manager 2007 and also have fast access to Progent’s Microsoft Premier IT support professionals. With Progent's economically priced network service programs, small organizations can choose a basic Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager to offer small company networks enterprise-class reliability, security, and performance.
Progent can help you with every stage of Azure cloud migration such as needs analysis, readiness assessment, solution architecture, pre-production testing, deployment, automated management, performance tuning, license controls, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can assist you to configure and troubleshoot firewalls and VPN tunnels so your clients can securely access to Azure services, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft technologies to run in Azure including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to create a hybrid cloud environment that transparently combines physical datacenters with Azure resources.
Progent's Cisco CCIE-certified network infrastructure experts offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.