Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, operates as the center of Cisco's communications and collaboration platform. Cisco Unified CM and Cisco Unified CM Express offer a location-independent IP-PBX by integrating tightly with unified messaging applications that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's Cisco-certified network consultants offer efficient and affordable online and on-premises support to help businesses of any size to build and maintain CUCM deployments by providing Unified Communications Manager configuration and technical support consulting services that deliver optimum business value. Progent can help with any facet of CUCM support and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, designing dial plans, configuring SIP trunking and PSTN support, installing Cisco ISR routers with CUBE support, designing Cisco UCS server failover solutions for high availability, performance tuning, and integration with Microsoft Exchange Server.
Progent offers high availability load balancing support that addresses system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery technology such as F5 Networks 3DNS. High availability load balancing providers for which Progent can provide consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Distributed Director and ACNS, and F5 Networks BIG-IP.
Progent's Microsoft-certified consultants have two decades of background providing electronic messaging and integrated email/telephony solutions for companies. Progent offers economical Microsoft Exchange 2007 Server consulting services to enhance email security and virus protection, achieve fault tolerant email, and implement remote and wireless email access. Progent’s Microsoft Exchange consulting and support offerings can assist you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Exchange software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
System Center Configuration Manager automates application and device provisioning and updating, centralizes security and compliance settings management, inventories network resources, guards against corporate data leakage, performs health reporting, allows safe self service, and offers a single point of control for managing mixed-operating system networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can help businesses of any size with any aspect of designing, installing, using and repairing a SCCM solution for on-premises, cloud-based, or hybrid environments.
Cisco Nexus switches are engineered to provide the speed, scale, uptime, virtualization support, capacity, security and ease of management required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts can provide remote and on-premises consulting and troubleshooting expertise to assist you to design an optimal switch architecture, set up test environments to confirm your network design, deploy Nexus switches, define and enforce effective policies, perform security vulnerability evaluations, configure advanced monitoring, consolidate resources by means of virtualization, troubleshoot switching and routing issues, optimize system performance, plan for expected growth, and set up the advanced high-availability (HA) features incorporated into Nexus products. Progent can also assist your business to migrate non-disruptively from outdated Nexus switches or Cisco Catalyst switches to current Nexus switches.
Progent’s Shared Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on the top shared professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network management products and is designed to provide a centralized solution for configuring and administering virtualized fabric and services across hybrid environments that can include private clouds and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can assist organizations of any size with any aspect of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to upgrade smoothly from legacy versions of Virtual Machine Manager, develop processes for creating and deploying virtual machines and VM hosts, implement fault-tolerant compute and storage clusters, connect your datacenter resources with public cloud services, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the strategic advantages of new capabilities such as Storage Spaces Direct and Shielded VMs. Progent's virtualization experts can provide advanced Hyper-V consulting and VMware ESXi expertise.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter.
Progent uses a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports transmitted by every staff member to every client. The practice of documenting and organizing service activity results in more effective service and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.
Widows Server 2012 R2 Hyper-V improves server virtualization in key areas including secure multitenancy, flexible network infrastructure, cloud support, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can help your company to take advantage of Hyper-V to install and maintain virtual servers to reduce network costs and enhance availability.
Progent's certified Forefront TMG and Internet Security and Acceleration Server 2006 consultants can help you to design, deploy, and manage a configuration of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your information system that provides the firewall security, speed and manageability that your business needs.
Progent's Wi-Fi site survey and predictive modeling help you to design, install and debug a Wi-Fi network optimized for your environment, providing you a WLAN that has the coverage, speed, density, Quality of Service, data protection, and roaming ability your company requires. Wi-Fi survey services from Progent include online predictive analysis for planning a Wi-Fi LAN and onsite survey services for validating, optimizing, and debugging a functioning Wi-Fi network.
Progent's Microsoft-certified consultants can help your organization to prepare for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to SCCM 2012 from an older device management solution or assist you to enhance your existing SCCM 2012 environment to support your changing business requirements. Also, Progent can help you to create a software foundation that fully supports SCCM 2012 by providing expertise with related Microsoft technologies including Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and Internet Information Services (IIS).
E-Mail Guard is Progent's affordable antispam and virus protection managed service that gives small businesses world-class protection from spam, viruses, DHA attacks, and other forms of email-borne assaults on computer systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive library of web-based spam filtering and antivirus services that ward off email assaults before they can breech the network firewall. Perimeter Manager also allows administrators track and control their email systems, irrespective of server vendor, hardware technology, or data center location.
Progent's Palo Alto Networks firewall consultants can show you how to select, configure, and manage Palo Alto Networks PA-Series firewalls to create a modern security ecosystem that extends across your on-premises and cloud assets and guards all users anywhere with any endpoint device.
Dynamics GP/Great Plains can help you grow and control your company more efficiently by offering easy availability of strategic data and a fast return on investment. Dynamics GP confers important productivity benefits including its ability to extend the reach of your company, handle your accounting, computerize financial operations, unify procedures across your company, refine inventory control, increase order accuracy, expand sales and shorten turnaround time, and increase cash flow. Progent can show you how to set up and maintain a robust, safe server and communications foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP/Great Plains support professionals to help you derive the full benefits of your Dynamics GP/Great Plains software.
For Windows desktop virtualization, Progent offers the expertise of a Citrix XenDesktop expert who can help you to plan a XenDesktop solution that maximizes the business value of your IT network; integrate XenDesktop technology with your physical and virtual servers, user devices, and peripherals; upgrade your existing desktop virtualization software to the latest releases of XenDesktop; and deliver comprehensive online troubleshooting. Progent can also train your network managers to adhere to industry leading practices to manage XenDesktop efficiently.
Progent offers small and medium size organizations expert support for Intrusion Protection products and IPsec VPN technology from leading firewall and VPN security companies including WatchGuard, Juniper Networks, and SonicWall. Progent can help you design a comprehensive security strategy and select appropriate products from a variety of suppliers to support your security objectives while sticking within your budget limits.
Progent can provide affordable online and onsite support to help companies to move any part of their core network infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware expense and enable access to Google's state-of-the-art machine learning technology. Progent can assist you with every aspect of Google Cloud Platform integration including needs analysis, readiness assessment, architectural design, testing, configuration, administration, performance optimization, software license management, disaster recovery mechanisms, and security.
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Small businesses who work with familiar freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
Progent can provide fast and affordable online access to a certified Oracle database administration consultant or an Oracle application programmer. Progent offers advanced DBA services for any version of Oracle's RDBMS platform and can also help plan, create, update, or troubleshoot Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also offers support for Data Guard replication tools and ASM file/volume manager.
Progent's Microsoft-certified database application consultants can provide small and midsize businesses online DBA and programming services for leading RDBMS platforms such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include installation and configuration, database design and programming, administration services, synchronization solutions, capacity planning, performance tuning, data migration, information security, backup and recovery options, problem solving, and webinar training.
The Help Desk Call Center service delivery model used by Progent offers small and midsize companies an efficient option to dependence on freelance service individuals by offering broad expertise accessible to numerous engineering teams, optional round-the-clock access to emergency assistance, escalation capability to appropriate engineers for handling the most complex problems, support consistency and reliability, prompt follow through overseen by seasoned IT service administrators, a choice of convenient mechanisms for initiating support tasks, and excellent process transparency enabled by ticket updates and accessible via a web portal.
Progent can provide the cost-effective services of online Internet connectivity consultants to help your company to evaluate or update your Internet services so your Internet access solution matches your business needs. Support services provided by Progent's engineers include evaluation of your existing bandwidth utilization, carrier and plan comparison and selection, network provisioning, and managing a smooth move to a new carrier and/or service arrangement. Provisioning can include optimizing existing routers and configuring additional ones, setting up firewalls, and designing dependable BGP architectures.
Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, enhancing and repairing SCOM solutions and offer companies of any size advanced online or onsite consulting services for SCOM 2012. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent can also help you to install and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or on-premises technical support to help you to remediate serious problems uncovered by Microsoft SCOM 2012.
Progent's Test and Training Lab at the QTS Colocation Center is available for piloting line-of-business applications, creating efficient system upgrade procedures, assessing and tuning performance, designing or verifying business continuity solutions, mitigating compatibility issues, and establishing training systems for the latest products and technologies. For Progent clients without sufficient internal resources to assemble proper test environments, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep vital IT projects on schedule.
Dynamics GP 2015 R2 introduces a revamped design that improves cloud integration, works with popular smart phones and tablets, allows one-time login with Azure AD, and tightens security and compliance. Microsoft Dynamics 2015 R2 also simplifies management reporting, includes new Workflows, extends the Web Client, and adds more than 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad knowledge and hands-on experience to address the critical technical and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will maximize the business value of your investment in this powerful product.
Progent offers fault tolerant load balancing consulting that addresses system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery products such as Cisco Content Engine. High availability load balancing technologies for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks 3-DNS.
Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer online or on-premises configuration and troubleshooting services to help you to design, configure, upgrade, optimize, manage and debug Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your Wi-Fi ecosystem with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity foundation that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, location and setup of Aironet Wi-Fi APs to work with your specific workplace layout, building structure, and anticipated workloads.
Progent's Experts Group provides consulting in key technologies including Apple OS integration and applications; Consulting for Linux, UNIX-powered, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Mission-critical and vertical application help; CIO, management information analyst, and project management outsourcing; Custom applications development and deployment; Web site, eCommerce, Electronic Data Interchange, and customer portal development and integration; DBM support and performance consulting; Management intelligence expertise; and Telecommunications systems consulting.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Microsoft SQL Server 2014 includes major improvements in key areas including speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite services that include system design, configuration, management, remediation, and application development expertise to enable businesses of all sizes to realize fast return from their SQL Server 2014 investment.
Progent's ProSight family of managed IT services are designed to offer businesses who maintain minimal in-house IT support staffs with low-cost access to world-class management tools and technical experts. Advantages of the ProSight line of managed IT services include fixed network maintenance costs, automation of routine management tasks, continual adoption of new technology, smooth migration from legacy systems to up-to-date solutions, improved alignment of information technology with strategic objectives, guidance from veteran network experts, and allowing management to focus on business instead of ever-changing computer technology.
Progent's CCIE-certified network infrastructure experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Progent’s IT outsourcing services provide affordable computer consulting for small companies. Whether it involves planning system architecture, creating an internal Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your system, or developing a web-based business application, outsourcing your IT engineering services can reduce expenses and minimize risks, permitting network service expenses to grow in a more moderate and manageable manner than is possible by building up a large, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to create a secure and highly available system foundation for your vital business software based on Windows such as Office XP, Office 2003, and Office 2000.
System Center 2016 Data Protection Manager offers automatic backup and simplified restore functions for Microsoft-based networks. Data Protection Manager 2016 delivers application-aware protection for key workloads such as Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports virtual machines running on Windows Hyper-V and VMware, and can use Azure for cloud backup and recovery. Progent's Microsoft-certified experts can help organizations of all sizes to plan, deploy, administer, and troubleshoot a multi-site backup/restore system powered by System Center 2016 Data Protection Manager. Progent can assist you to upgrade from a previous version of DPM or from a legacy system, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent offers remote or onsite support and can deliver occasional guidance to help you through challenging issues or deliver end-to-end project management or co-management services to help you finish your Data Protection Manager 2016 deployment on schedule and on budget.
Microsoft Virtual Server, run on the Microsoft Windows Server 2003 operating system and powered by software originally developed by Connectix, delivers the performance necessary to carry out hardware reduction, application upgrade, and server isolation tasks through virtualization technology in an enterprise-class computing network with high expandability, manageability, and availability. Microsoft has targeted Virtual Server 2005 at businesses wishing to improve operational efficiency in application development and testing, upgrading from outdated mission-critical applications, and server consolidation. Progent's certified Virtual Server experts can assist your IT staff to assess and integrate Microsoft Virtual Server.
Progent's support services for patch management offer businesses of all sizes a flexible and affordable solution for assessing, validating, scheduling, implementing, and tracking updates to your virtual and physical; servers, such as printers and scanners, network appliances like switches and Wi-Fi access points, and Internet-of-Things devices such as sensors and health monitors.
Progent’s IT outsourcing packages offer budget-friendly computer consulting for small businesses. Whether it includes designing network architecture, setting up an internal Help Desk or outsourcing a one, rolling out a new email platform, monitoring your system, or creating an on-line business application, outsourcing your network engineering services can contain costs and eliminate uncertainties, allowing IT service budgets to increase in a more linear and controlled manner than is feasible by building up a bulky, knowledgeable in-house IT staff. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to build a protected and highly available system architecture for your critical applications powered by Microsoft Windows such as Office XP, Office 2003, and Microsoft Office 2000.
Microsoft Lync 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional PSTN telephony. Lync Server 2010 can enhance the capability of Exchange, SharePoint and Office or cloud-based Office 365 and streamlines administration via integration with Windows AD. Lync can also reduce capital and operational costs by doing away with Voice-over-IP hardware and subscription fees, PBX gear, or legacy video conferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide remote and on-premises support to help you to manage and troubleshoot your existing Lync Server 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist your organization to design and carry out an efficient Skype for Business upgrade.
Progent's remote access and wireless synchronization specialists can assist you to design and configure connectivity solutions for remote desktop PCs, laptops, and smartphones so they integrate seamlessly with your IT network, allowing your business to optimize the efficiency of your remote workforce.
Progent’s Microsoft experts offer small and medium size companies world-class consulting support for SMS Server 2003 and Configuration Manager 2007, Microsoft's standard tools for update and deployment management. Configuration Manager is the new name for the change management platform formerly known as Systems Management Server. Configuration Manager 2007 offers a range of new features to SMS Server including comprehensive automation, built-in Vista Microsoft Windows Server 2008 support, NAP security support, and boot image management. Progent’s certified consulting professionals can show you how to use SMS Server or Configuration Manager economically for streamlined operating system and application software deployment, security patch administration, software tracking, and software license reconciliation. Progent's consultants can also assist your company to migrate smoothly from Systems Management Server 2003 to System Center Configuration Manager 2007.
Progent's certified ISA Server consultants have extensive backgrounds configuring ISA Server-based security installations for information systems with multiple sites, remote workers, and line-of-business web applications. Progent's Microsoft Firewall experts can help your small business in designing and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your information protection needs without overly restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 integration consulting services to help businesses of all sizes to plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.