Progent's certified cybersecurity experts can run NodeZero-based PEN tests to make sure your security defense tools and policies are properly configured and effective.
Progent's Microsoft certified consultants provide a variety of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is an accounting and ERP solution built, like all Microsoft accounting tools, on the expandable and popular foundation of Microsoft Windows technology. Dynamics GP provides an affordable solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to install and integrate, and with its segmented design you can license only the capability you currently need, with the option to add clients and increase functionality when necessary. Progent's Microsoft Dynamics GP consulting experts can show you how to deploy, configure and manage the latest version of Dynamics GP or upgrade smoothly from an earlier version.
Progent has 20 years of background helping small and mid-size companies to plan, implement, tune, manage, and troubleshoot IT networks that support teleworkers.
Progent's Microsoft Premier professionals can provide expert consulting for enterprise-wide implementations of Microsoft Exchange 2007. Progent's consultants can show you how to prepare for multi-site Exchange Server 2007 installations or updates and can supply local technicians to assist enterprises with installations of Exchange Server 2007 in the or any region served by Progent's engineers.
Progent practices information transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Small companies who work with trusted freelance consultants or who employ internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows endpoints.
Progent has a long background providing a full-spectrum of online IT support and urgent repair services to local governments and school districts across the United States. Progent is one of the pioneers in delivering expert online IT support and has provided IT support to organizations in all 50 states. Remote support saves travel expenses and solves problems more quickly than on-premises service calls.
A centerpiece of Progent's NOC is its powerful incorporation of NinjaOne RMM, a comprehensive remote monitoring and management (RMM) platform which enables automated alerts and rapid incident response.
Cisco's Catalyst line of Wi-Fi controllers streamline the management of wireless LANs by unifying the provisioning and management of wireless APs, optimizing wireless throughput by reducing the effect of RF congestion, improving wireless uptime with fast failover, and hardening security by detecting threats and filtering traffic content based on user type and locale. Progent can help your business to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out a smooth transition to Cisco's latest Wi-Fi controller solutions.
Cisco's Catalyst Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the configuration and control of wireless access points, tuning wireless performance by reducing the impact of RF congestion, enhancing Wi-Fi availability with fast failover, and strengthening data security by detecting threats and filtering traffic content based on user class and location. Progent can assist you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's latest Wi-Fi controller technology.
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring applications and services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's certified ISA Server consulting experts have long backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with many sites, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall consultants can assist your small business in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your information security needs without overly restricting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later versions of ISA Server.
Progent's pricing policy is to bill for online service and on-premises visits per minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates big bills for fast fixes so you won't be forced to permit minor problems to fester.
SQL Server 2014 incorporates major enhancements in critical areas such as speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that works seamlessly across all types of applications including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services that include system design, configuration, management, troubleshooting, and application development services to enable organizations of all sizes to realize fast return from their SQL Server 2014 deployment.
Windows 8.1 is designed to power devices from smart phones and slates to power-user desktops. A wealth of new and improved capabilities, such as its touchscreen interface and iconic live tiles user interface, offer a broad selection of advantages for organizations who know how to exploit them. Progent's Windows consultants can help bring your business up the learning curve with Microsoft Windows 8.1 and make sure you gain significant competitive value from the operating system's many technical enhancements.
Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Mid-size businesses who utilize trusted freelance consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
Remote 24x7 monitoring, automated alarms, and actionable analytical reporting are crucial to maintaining the health of your network and eliminating unnecessary and costly downtime. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of any size can get a level of protection that was once limited to enterprises. Progent offers several Remote Monitoring and Management options delivered as low-cost service packages designed to assist your company to detect and fix a an array of network issues before they can disrupt productivity.
Progent's Windows 11 consultants can provide a variety of services to support Windows 11 such as cloud integration, mobile management, at-home workforce access, security and compliance, centralized deployment, and Call Center support services.
Progent's Shared Call Center service allows your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent offers access to the affordable services of remote Internet connectivity experts to help your company to evaluate or update your ISP services so your Internet connectivity solution meets your business requirements. Services provided by Progent include assessment of your current bandwidth use, carrier and plan analysis and selection, network provisioning, and overseeing a smooth switchover to a different carrier and/or service plan. Network provisioning can include enhancing existing routers and switches and deploying new ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.
Progent's Microsoft-certified consultants can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot environments and migration plans, optimize your network for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT management staff, create a corporate-wide security strategy, streamline network management, assist with application development, and generate and validate a DR/BC plan.
Progent can assist you to design and implement an efficient migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access management across on-premises and Azure resources.
Progent's Cisco-Premier network management engineers can help you to run Cisco's management utilities along with a variety of specialized third-party applications to create a complete network management solution in order to keep your network running smoothly, conserve expensive resources, protect your data, revive rapidly from device failure or deliberate attacks, and allow you to expand or reassign valuable resources sensibly and economically as your company evolves.
ProSight Reporting is an expanding suite of in-depth reporting tools designed to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
System Center 2016 provides major enhancements in the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
ProSight ECHO Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for cloud backup/disaster recovery. ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information.
Progent's Cisco CCIE-certified networking experts can provide advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Progent can help small and medium-size organizations to implement collaboration software to allow their remote workforce to benefit from positive interaction with fellow workers and clients.
Cisco's Catalyst Wi-Fi controllers simplify the management of wireless networks by unifying the configuration and management of Wi-Fi APs, optimizing Wi-Fi throughput by limiting the impact of RF congestion, enhancing wireless availability with fast auto-failover, and strengthening data security by identifying threats and analyzing traffic content according to user type and locale. Progent's Wi-Fi consultants can assist your business to deploy Cisco Wi-Fi controllers to manage Wi-Fi LANs of any size. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi environment or implement an efficient transition to Cisco's modern Wi-Fi controller technology.
Progent's Microsoft-premier consultants can assist you to enhance your desktops from 32 to 64 bits. Progent can assist your company to calculate the risks and advantages of upgrading to 64-bit PC desktop processing, design an affordable migration process that minimizes business interruptions, and deliver economical, expert remote support to aid you to configure 64-bit desktop operating systems and applications on your existing hardware.
Progent's support services for patch management provide organizations of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your servers, such as printers, network appliances like switches and wireless access points, and Internet-of-Things devices like sensors and health monitors.
Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, optimizing and troubleshooting SCOM solutions and offer companies of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for SCOM 2012 servers that provides the performance and resilience required to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs according to best practices for monitoring network fabric as well as Microsoft and third-party applications and services. Also, Progent can deliver fast online or onsite troubleshooting to help you to fix critical issues uncovered by SCOM 2012.
Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 including planning HA architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
If your company network combines UNIX, Linux or Sun Solaris technology with MS Windows, Progent can help you to integrate your servers into a unified environment that allows all your operating systems to coexist for simple administration, transparent dataflow, high dependability, superior performance, and strong security. Progent's UNIX/Linux/Solaris and MS Windows integration support offerings feature IT architecture configuration and support, support for Windows services for UNIX, remote server monitoring and management, online technical help and troubleshooting, on-site technical support, and Help Desk support.
Progent's certified Windows Server 2022 experts can assist your company to plan and implement a cost-effective migration to Windows Server 2022 using a self-hosted system architecture or a hybrid model that integrates cloud-hosted Windows Server Online with an on-prem installation of Windows Server 2022.