Additional Topics of Interest

Jabber IT Services
Top Rated IM and Presence Service Support and Help

Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, operates as the center of Cisco's communications and collaboration platform. Cisco Unified CM and Cisco Unified CM Express offer a location-independent IP-PBX by integrating tightly with unified messaging applications that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's Cisco-certified network consultants offer efficient and affordable online and on-premises support to help businesses of any size to build and maintain CUCM deployments by providing Unified Communications Manager configuration and technical support consulting services that deliver optimum business value. Progent can help with any facet of CUCM support and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, designing dial plans, configuring SIP trunking and PSTN support, installing Cisco ISR routers with CUBE support, designing Cisco UCS server failover solutions for high availability, performance tuning, and integration with Microsoft Exchange Server.

IT Consulting Cisco DistributedDirector
Network Load Balancing Online Support Services

Progent offers high availability load balancing support that addresses system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery technology such as F5 Networks 3DNS. High availability load balancing providers for which Progent can provide consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Distributed Director and ACNS, and F5 Networks BIG-IP.

Networking Help Microsoft Mail
Server Migration Specialists Microsoft Mail

Progent's Microsoft-certified consultants have two decades of background providing electronic messaging and integrated email/telephony solutions for companies. Progent offers economical Microsoft Exchange 2007 Server consulting services to enhance email security and virus protection, achieve fault tolerant email, and implement remote and wireless email access. Progent’s Microsoft Exchange consulting and support offerings can assist you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Exchange software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

SCCM Device Management Integration Support
SCCM Application Management Consulting Services

System Center Configuration Manager automates application and device provisioning and updating, centralizes security and compliance settings management, inventories network resources, guards against corporate data leakage, performs health reporting, allows safe self service, and offers a single point of control for managing mixed-operating system networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can help businesses of any size with any aspect of designing, installing, using and repairing a SCCM solution for on-premises, cloud-based, or hybrid environments.

Nexus Switch Latency Technology Consulting
Nexus Switch FabricPath Consulting Services

Cisco Nexus switches are engineered to provide the speed, scale, uptime, virtualization support, capacity, security and ease of management required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts can provide remote and on-premises consulting and troubleshooting expertise to assist you to design an optimal switch architecture, set up test environments to confirm your network design, deploy Nexus switches, define and enforce effective policies, perform security vulnerability evaluations, configure advanced monitoring, consolidate resources by means of virtualization, troubleshoot switching and routing issues, optimize system performance, plan for expected growth, and set up the advanced high-availability (HA) features incorporated into Nexus products. Progent can also assist your business to migrate non-disruptively from outdated Nexus switches or Cisco Catalyst switches to current Nexus switches.

Online Support Extended Helpdesk
Shared Service Desk Support Outsourcing

Progent’s Shared Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on the top shared professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

SCVMM 2016 Storage Spaces Direct Network Consultants
SCVMM 2016 Storage QoS Computer Consultants

System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network management products and is designed to provide a centralized solution for configuring and administering virtualized fabric and services across hybrid environments that can include private clouds and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can assist organizations of any size with any aspect of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to upgrade smoothly from legacy versions of Virtual Machine Manager, develop processes for creating and deploying virtual machines and VM hosts, implement fault-tolerant compute and storage clusters, connect your datacenter resources with public cloud services, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the strategic advantages of new capabilities such as Storage Spaces Direct and Shielded VMs. Progent's virtualization experts can provide advanced Hyper-V consulting and VMware ESXi expertise.

Consulting Email Virus Signature
Email White Lists Services

Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter.

24/7 Tracking Service Costs On-site Support
Cisco and Microsoft Certified Expert Tracking Service Costs Setup and Support

Progent uses a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports transmitted by every staff member to every client. The practice of documenting and organizing service activity results in more effective service and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

Microsoft Certified Expert Computer Consultants Windows Server 2012 R2 Hyper-V
Hyper-V 3.0 Virtual Server Services

Widows Server 2012 R2 Hyper-V improves server virtualization in key areas including secure multitenancy, flexible network infrastructure, cloud support, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can help your company to take advantage of Hyper-V to install and maintain virtual servers to reduce network costs and enhance availability.

ISA 2004 Configuration
ISA Server Technology Professional

Progent's certified Forefront TMG and Internet Security and Acceleration Server 2006 consultants can help you to design, deploy, and manage a configuration of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your information system that provides the firewall security, speed and manageability that your business needs.

Best 802.11x Wi-Fi Site Survey Onsite Technical Support
Wi-Fi RF Coverage Maps Remote Troubleshooting

Progent's Wi-Fi site survey and predictive modeling help you to design, install and debug a Wi-Fi network optimized for your environment, providing you a WLAN that has the coverage, speed, density, Quality of Service, data protection, and roaming ability your company requires. Wi-Fi survey services from Progent include online predictive analysis for planning a Wi-Fi LAN and onsite survey services for validating, optimizing, and debugging a functioning Wi-Fi network.

SCCM 2012 Asset Inventory Setup and Support
Microsoft Expert SCCM 2012 Application Deployment Technology Consulting Services

Progent's Microsoft-certified consultants can help your organization to prepare for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to SCCM 2012 from an older device management solution or assist you to enhance your existing SCCM 2012 environment to support your changing business requirements. Also, Progent can help you to create a software foundation that fully supports SCCM 2012 by providing expertise with related Microsoft technologies including Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and Internet Information Services (IIS).

Antispam Subscription
Postini Technical Support Services

E-Mail Guard is Progent's affordable antispam and virus protection managed service that gives small businesses world-class protection from spam, viruses, DHA attacks, and other forms of email-borne assaults on computer systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive library of web-based spam filtering and antivirus services that ward off email assaults before they can breech the network firewall. Perimeter Manager also allows administrators track and control their email systems, irrespective of server vendor, hardware technology, or data center location.