Progent's support specialists in Mac and Windows technology can help you combine Mac and Windows systems into cohesive environments with resource sharing and collaboration functionality. Enabling efficient co-existence among a mix of servers and workstations powered by Apple Mac OS and Windows requires broad knowledge of and background with Mac and Microsoft products. Progent's experience in Windows and Macintosh consulting makes it possible to provide world class assistance to businesses that rely on these platforms to keep their strategic edge. Progent's consultants can also assist your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
When conducting IT tasks for corporate customers, Progent follows a phased approach based on specified milestones in order to meet financial, timing and technical targets while reducing business disruption. Progent's Enterprise Services Project Methodology follows industry project management standards derived from the best practices defined by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, test models, design tuning, and expert implementation. All facets are documented to make available a comprehensive summary of IT services performed and to assist in downstream system support.
Progent is one of the most expert network support firms for creating email and messaging solutions powered by Exchange 2000 Server. Progent specializes in helping small businesses get the full benefits of Exchange 2000 under common scenarios such as updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.
Progent can assist small and medium-size organization to plan, configure, validate and manage backup/recovery technology needed to support teleworkers.
Les Kent has a 35-year track record of successful technology integration, corporate administration, marketing, and operations. He has shown a knack for developing sophisticated IT solutions while working as a system designer, software developer, project manager, implementation expert, and problem solver for small companies, start-ups, and major enterprises.
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity downtime, simplifies ongoing service requirements, and makes your Exchange Server 2007 easy to manage. For complicated multiple server or multi-site migrations, Progent offers the knowledge and experience to complete your move rapidly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design services include expertise with the configuration of third-party add-ons to Exchange Server 2007 that are best aligned to your business needs.
Progent's Symantec experts can help you support discontinued Symantec firewall and Symantec VPN products such as the Symantec Raptor and Symantec VelociRaptor line or show you how to upgrade to current firewall solutions. Progent can also enable you to create and execute a complete security strategy that can include firewall and VPN appliances and software, managed security and virus protection services, system monitoring software, and documented policies and enforcement procedures. Progent has the expertise to be your one-stop resource for on-going technical support, maintenance, training, and security consulting.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of the time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it.
Progent's Windows consultants can assist organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Online and on-premises evaluation and upgrade services for Windows 10 provided by Progent's consultants include Return on Investment estimates, project management, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management, telecommuter connectivity, data and identity security, automated deployment and management, network design, wired/wireless convergence, business continuity planning, group and personal training for IT support personnel and end users, and ongoing consulting support.
Progent's Data Center consultants can show you how to select high availability data centers that meet the specific needs of your business. Fault tolerant co-location sites are particularly appealing to small businesses due to of their affordability and convenience in comparison to taking a do-it-yourself approach. Trying to build an in-house data center that offers even a basic level of fault tolerance is financially prohibitive for the majority of small companies. Progent can show you how to get all the benefits of non-stop data centers and 24x7 colo sites by providing a full range of engineering and support services.
Progent offers clients the services of consultants who have been awarded some of the IT industry's most prized certifications. Progent believes that clients deserve to be sure that their IT support consultants have formal training plus extensive practical field experience so that Progent's customers can engage Progent's support with confidence. In many cases, vendor credentials like the CCIE confers priority for significantly better vendor help than is available to uncertified service providers, enabling Progent to deliver clients a better level of computer service. In addition, major certifications such as CISA or ISSAP for network security can aid enterprise customers to demonstrate compliance with regulatory demands by engaging the assistance of recognized IT professionals.
Progent's Microsoft-certified consultants can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Remote and onsite evaluation and upgrade services for Windows 10 offered by Progent include ROI estimates, project supervision, application compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, telecommuter access, security and compliance, streamlined deployment and administration, network optimization, wired/wireless convergence, disaster recovery planning, webinar training for network management staff and users, and post-migration technical help.
Microsoft SQL Server 2005 delivers indispensable, familiar tools to computer experts as well as to network users, reducing the difficulty of creating, deploying, administering, and using enterprise data and database programs on platforms ranging from mobile devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and wide knowledge in designing and deploying data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Progent can provide cost-effective remote access to an Oracle-certified MySQL administrator or software developer and can assist organizations of all sizes to integrate and maintain MySQL within a dependable IT environment that provides advanced performance, scalability, and protection. Progent also has experience helping businesses migrate applications from an Oracle environment to MySQL.
Progent’s Microsoft-certified experts can provide small and midsize companies IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, groups and information. SharePoint Portal Server provides a common location for your workers or customers to access, manage, distribute and interact with useful information, documents, and software and to interact with one another. It allows faster and more intelligent decisions, more effective access across groups and more streamlined business practices. The main objective of SharePoint Server is to gather together, in a relevant way, all of the many sources of knowledge accessible within and outside a business network. Windows SharePoint Services join employees, customers, teams and projects with the data they’ve created in a manner that makes data easy to locate, retrieve and apply.
Progent’s Co-managed Help Desk service allows your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent’s Microsoft-certified consultants can provide businesses of all sizes consulting, troubleshooting, and development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that utilizes web technology for efficiently connecting people, teams and information. SharePoint Server offers a common spot for your employees or customers to access, organize, share and manipulate relevant information, files, and applications and to communicate with one another. Microsoft SharePoint enables quicker and more intelligent decisions, more efficient access across teams and more streamlined business practices. Windows SharePoint Services join workers, clients, teams and major tasks with the information they’ve created in a manner that makes data convenient to find, download and apply. Progent's SharePoint experts can help your organization to support your current SharePoint solution or upgrade to the current release of SharePoint Server or to SharePoint Online.
For small and midsize companies, network security and compliance is excessively complicated to master yet too risky to ignore. The world's biggest institutions have been breached, and the leading cloud services have on occasion been taken down. It looks like there's nowhere to hide. Progent makes it affordable for small and midsize businesses to carry out vital IT security tasks successfully by providing the benefit of billable time to the closest minute with no minimum billing for remote support. You can have access to a seasoned computer expert to provide just the help you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help your business with any level of system security including security audits, virus screening and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and creating a comprehensive security plan.
Progent’s Technical Response Center (TRC) offers nationwide extended hours remote assistance for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts provide after-hours phone help and online secure computer connection to troubleshoot and repair network problems quickly and economically. The scope of IT expertise available from Progent's team of country-wide service engineers allows Progent to escalate even the most difficult network issues to qualified experts as required. For urgent issues, the Technical Response Center endeavors to answer your call for service within one hour.
Progent’s Cisco-Premier network consultants offer experienced PIX Firewall consulting services covering design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector threat protection, and secure access services. Extending from small, plug-and-play desktop devices for small offices and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy combination of security, performance and availability for business environments of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and networking services, including powerful application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management tools. Progent’s Cisco consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's consultants can assist you with every phase of Azure cloud migration such as needs definition, readiness evaluation, system design, pilot testing, implementation, automated management, performance optimization, software license management, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can assist you to configure and debug firewall appliances and VPN tunnels so your clients can securely connect to Azure resources, and Progent's Microsoft-certified consulting experts can help you integrate critical Microsoft platforms to run in Azure including Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help you to create a hybrid cloud environment that transparently integrates on-premises datacenters with Azure services.
Progent can provide the services of RIM BlackBerry-premier engineers who can assist small organizations to plan, administer, and repair BlackBerry technology affordably and successfully, doing away with the requirement for an internal BlackBerry expert and reducing the cost and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-premier experts, Cisco CCIE-certified engineers, and CISA and CISM-certified security professionals. This wide range of knowledge, combined with Progent's proven remote support model, offers small and mid-size companies a cost-effective option for integrating BlackBerry technology seamlessly into their information network.
Progent's CISSP-certified network security consultants can help businesses of any size with any aspect of information system security. Progent can help create cost-effective security solutions that protect a small office against modern threats or Progent can design, configure, and manage an end-to-end security strategy for hybrid enterprise networks that support local, remote, and mobile clients accessing IT resources distributed over a mix of physical datacenters and public and private clouds.
If your business runs a Solaris environment or a multi-OS computer system, Progent's CISM and ISSAP-premier security specialists can help your entire enterprise in a broad array of security topics such as security administration procedures, security architecture and strategies, connection control systems and methodology, software development security, business processes security, hardware security, communications, network and Internet security, and disaster recovery planning. CISM and CISSP define the core competencies and worldwide standards of performance that information security managers are required to possess. These accreditations offer executive management the assurance that those who have achieved their CISM, CISSP or ISSAP certification have demonstrated the background and theory to offer world-class security support and engineering help.
Progent offers the guidance of a CRISC-certified risk management expert to help your company to plan and implement an enterprise risk management (ERM) solution following leading practices identified by CRISC and crafted to match your organization's risk tolerance, business objectives, and IT budget.
Progent's Solaris platform consulting experts provide small and mid-size companies and software developers support for managing and supporting Sun Solaris systems that coexist with Microsoft-powered technology. Progent offers your business access to Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise provides you with an easy one-stop source to show you how to create and maintain a secure and robust cross-platform network and communications solution that supports Sun Solaris and Microsoft coexistence by combining Windows with major variants of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux variations including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Progent's experts offer macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and Exchange Server help, network protection services, and custom training. Progent can assist clients to upgrade to macOS from Mac OS X or earlier editions of Mac OS X and Progent can offer help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with Apple iPhone integration and Apple iPad synchronization, or moving to Apple's iCloud. For business environments built solely on macOS or OS X or for networks with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of designing, integrating and maintaining a network environment that is reliable, safe, efficient and able to achieve your company's business goals.
Microsoft CRM helps mid-market businesses build positive customer relationships. Built-in Sales and Customer Service components allow in-house staff to share information to help promote selling success and offer steady, efficient customer service. Progent can configure the most sensible server and communications infrastructure, including mobile wireless access, to support MS CRM, and Progent's Experts Team can provide your company with a certified MSCRM professional who can help you combine Microsoft Dynamics CRM with your marketing or customer support databases.
Progent's CCIE-certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
This page contains the latest information on cybersecurity threats, patches, and leading practices. Contact Progent if your organization needs assistance protecting your system against the latest cybersecurity threats.
Progent is one of the most qualified network support firms for designing email and messaging solutions based on Exchange 2000. Progent specializes in helping small companies receive all the advantages of Microsoft Exchange Server 2000 under typical situations such as updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 Server support.
Progent provides three essential types of Contact Center support including Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft professionals offers your clients easy access to a reliable support group with extensive experience delivering phone support and remote access repair for IT systems based on Microsoft technology. Progent's focus is on earning the support Call Center a respected reputation as a solid contributor to company productivity. Progent's goal is to resolve rather than merely record problems.
Information Technology Consulting Meraki Wi-Fi AP Management
Server growth wreaks havoc on IT budgets and administrative resources. Server reduction via a virtual architecture offers lower TCO of servers and faster return on investment, more efficient use of servers, simplified operations, increased system availability, and easier management. Common uses for virtual machines are hardware consolidation, low-cost platforms for line-of-business legacy applications running on obsolete operating systems, and affordable quarantine of software development or pilot testing environments from on-line systems.
Progent's remote access and wireless synchronization experts can assist your business to plan and deploy connectivity solutions for remote desktop PCs, notebooks, and smartphones so they integrate tightly with your information network, allowing you to optimize the productivity of your off-site workforce.
Progent's Microsoft-certified professionals have over a decade of background providing messaging support for companies ranging from small offices to global enterprises. Progent provides affordable support for all editions of Exchange Server to strengthen email and virus protection, configure fault tolerant email environments, and facilitate remote and mobile email connectivity. Progent’s Exchange consulting services can assist you in designing and implementing a migration from an outdated SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange Server 2016. In addition offers support for Windows 8, Windows 7, and Windows XP desktops using Outlook and can show you how to integrate Microsoft Outlook Web App (OWA) for all major browsers. For e-mail virus protection, spam blocking and data data leak protection, Progent offers Email Guard managed services.
If you have a small business IT system with 10 to 50 desktop users, Progent's computer outsourcing services save your business from over-reliance on an individual independent consultant while giving you cost-effective and dependable access to high-quality technical expertise. By delivering network consulting service when you need it, providing advanced expertise for critical applications, delivering unique support such as automated server monitoring, and charging only for support you use, Progent offers you an economical solution for optimizing the business value of your small office network. Progent is the intelligent way for small businesses to build and support a robust and safe IT system and to benefit from fast access to the skilled help ordinarily available only to businesses who can support a sizeable in-house IT organization.
If you are a network engineer with technical support expertise, joining Progent and helping Progent's customers will enhance your abilities through collaboration with Progent's team of mutually supportive, world-class consulting experts. Progent's commitment to offering network expertise and computer help to small companies will offer you the chance to work closely with decision makers and add significantly to the success of dynamic organizations. In addition, Our virtual office environment provides state-of-the-art technology for off-site service and wireless access to help you to deliver fast solutions when you troubleshoot mission-critical issues.
Progent’s Microsoft certified experts offer a variety of consulting services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP solution built, like all Microsoft accounting solutions, on the expandable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP provides a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to install and integrate, and with its segmented design you are able to purchase only the capability you currently require, with the ability to expand clients and enlarge capabilities in the future. Progent’s Dynamics GP/Great Plains consulting engineers can show you how to deploy, customize and administer the latest release of Microsoft Dynamics GP or upgrade efficiently from an earlier version.
CCIE Expert Certified Meraki Wi-Fi Access Point Online Support Services
Progent's Microsoft and Cisco-certified network experts can assist your organization to assess the benefits of Microsoft Exchange Server 2010 for your business and can assist you to plan and implement an efficient upgrade to Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange 2007 that will offer fast payback by increasing your productivity, lowering the cost of hardware and service, simplifying management, and integrating your key communications platforms.
Progent's Wireless Consulting Services offer a convenient, affordable way for companies of any size to integrate, manage, monitor and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and deploy hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Progent's Microsoft-certified consultants have 20 years of experience planning, integrating, and maintaining email systems for businesses in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting support to ensure that your email environment offers compliance, fault tolerance, easy access for remote and wireless users, efficient administrative tools, and seamless integration with telecommunications. Progent provides consulting and support services for Exchange 2016 Server, Exchange 2013 Server, Microsoft Exchange 2010 Server, MS Exchange 2007 Server, Microsoft Exchange 2003, and MS Exchange 2K Server. Progent can also help small or medium companies to upgrade to Microsoft Exchange 2016 or Microsoft Exchange 2013.
Progent’s Microsoft certified professionals can offer small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis package that opens the door to the speedy development of advanced business applications that can give your company a competitive edge. SQL Server provides core support for XML and can query over the Internet and beyond the firewall. In addition to offering expertise, maintenance and troubleshooting services, Progent’s SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your information system. Progent can also help you upgrade from earlier versions of SQL Server to SQL Server 2005.
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to block ransomware or recover quickly from a ransomware incident. Progent will work with you personally to collect information concerning your current antivirus tools and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup environment that minimizes your exposure to a ransomware attack and meets your business requirements.