Progent's Standard Help Desk Services offer a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Support services are offered at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical devices that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity.
Medium-size businesses can derive all the benefits of System Center Operations Manager 2007 and have quick availability of Progentís Microsoft and Cisco Premier Certified network support experts. With Progent's affordably priced network support packages, medium-size organizations can choose a simple co-sourcing service program based on Operations Manager 2007 with network monitoring, automated alerts, in-depth reporting, Help Desk support, and remote service. For companies with mission-critical applications who need non-stop networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent offers expertise in Operations Manager 2007 to offer medium-size company networks enterprise-class availability, security and performance.
Progent's Microsoft certified consultants can provide remote and on-premises consulting services to assist your company to manage, maintain, and troubleshoot PCs based on Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, security and compliance, backup and restore, online access, mobile device management, Wi-Fi network design, and remote network monitoring and alerts.
Progent's certified Excel and Office 365 Excel consultants offer a wide range of online support services to assist your organization to design, program, pilot test, deploy, administer, and debug applications based on any version of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help your business to migrate your legacy Excel solutions to the newest versions of Excel, support Excel on Apple iOS-powered iPhones and iPads and Google Android smartphones and tablets, and identify and fix compatibility problems between various releases of Office Excel. Progent can provide as-needed help to clients who need a fast solution to a specific problem related to Excel and Progent can also provide full project management services for migrating or creating line-of-business applications based on Office Excel. Progent's affordable online training classes for Excel can be custom tailored to address the needs of individual users or teams.
Progent can assist your organization to utilize Cisco's networking technology to build a robust basis for your local, cloud-centric, or hybrid data center and improve operations in vital areas such as resource utilization, security and compliance, versatility, uptime, and recoverability.
Progentís consultants offer experience in multiple disciplines related to mobile networking such as network topology, Activesync, wireless security, wireless email, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless application development. Progent's Microsoft certified experts can save your company work and expense by applying their wireless expertise to help you select and configure wireless access technologies that make sense for your business. Progent can also optimize your network architecture so that wireless appliances perform better.
Remote server management cards give IT administrators complete control of a server without the requirement for a personal presence. Through remote server management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to a support professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified consultants can assist you to design, deploy, and manage a fault-tolerant company network that includes remote server management cards and Progent can use these remote management cards to provide low-cost remote technical help. Progent has experience with a number of remote management cards including Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.
Progentís Microsoft-certified consultants offer organizations of all sizes consulting, troubleshooting, and application development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web technology for efficiently connecting people, groups and data. SharePoint Server offers a central location for your employees or customers to connect to, manage, share and manipulate useful information, documents, and applications and to communicate with other people. SharePoint allows quicker and more intelligent decisions, more effective sharing across teams and more economical business practices. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the data theyíve developed in a manner that makes data easy to find, download and re-use. Progent's SharePoint consultants can help you to support your existing SharePoint environment or upgrade to the latest version of SharePoint.
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the rapid development of a new generation of enterprise-class applications that can give your company a significant competitive advantage. SQL Server provides built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft technology, assures you success in planning, installing and managing Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET platform.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.
Progent's Experts Team offers support in important areas that include Apple OS networking and programs; Support for Linux, UNIX-powered, and Sun Solaris environments; MRP, Enterprise Resource Planning, or CRM customization; Mission-critical and specialized program help; Chief Information Officer, management information analyst, and project logistics services; Custom program development and integration; Web, eCommerce, EDI, and customer information portal development and integration; Database support and efficiency consulting; Management intelligence expertise; and Telecommunications systems support.
Progent's Microsoft-certified professionals can assist you to evaluate the business value of Windows Server 2012 R2 for your organization, develop test systems and migration plans, optimize your network infrastructure for local, multi-site, cloud-based, and hybrid environments, educate your IT management, team, develop an enterprise-wide security strategy, streamline network management, help with application development, and generate and validate a DR/BC plan.
Progent provides support services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and maintain a WatchGuard Firewall product that fits your security needs and budget. Progent can help you to manage outdated WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewall solutions.
Progent's Solaris platform consulting experts provide small businesses and developers assistance with administering and supporting Sun Solaris environments that operate with Microsoft-based networks. Progent offers your organization contact with Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad array of experience offers you an easy one-stop source to help you build and manage a secure and reliable cross-platform network and communications infrastructure that allows Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux platforms such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progentís wireless professionals can help small companies plan, select, evaluate, install and support protected building-to-building wireless bridging products that integrate seamlessly into your existing network while providing a degree of security that matches or excels wired interfaces. Progent offers expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can help you select and install the wireless connectivity solutions that match your business needs.
Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the basis for a powerful but easy-to-manage IT network. The IT sophistication of the Microsoft .NET products included with Small Business Server requires a computer consultant with hands-on background designing and building seamless, comprehensive business network environments. Progent's SBS Server professionals have an average of more than a decade of experience supporting business systems powered by Microsoft technology. This experience ensures you success in deploying, managing, and maintaining network solutions that incorporate the SBS Server package of servers and applications.
Les Kent has a 35-year track record of effective network integration, executive management, sales, and operations. He has shown a knack for developing elegant information technology solutions while working as a network designer, software developer, project manager, deployment expert, and problem solver for small businesses, new ventures, and major corporations.
Progent's Cisco-certified SIP infrastructure consultants can help you to design, integrate, manage, debug and enhance Cisco's SIP infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and can provide affordable online or on-premises support to assist you to move smoothly to a productive unified communications network that delivers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business or Lync Server for access to a SIP-based IP PSTN trunk.
Progent's seasoned application designers and software developers can assist your company to build enhancements to Microsoft GP that address the special requirement of your business while retaining the advantages of Windows integration and connectivity. Progent can also provide expertise with a selection of software development tools that can be utilized to create integrations with Microsoft Dynamics GP. These integration tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Progent can provide online and onsite consulting to assist you with any phase of business intelligence (BI) reporting ranging from troubleshooting or enhancing reports to planning and implementing a comprehensive BI solution. Progent's BI consultants can help your company to maintain your current BI system, help you to upgrade reports from an outdated reporting platform to a current one, and provide custom remote mentoring to meet your specific needs. Progentís management reporting and analytics consultants can provide experience in the leading business analytics reporting platforms including the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, and Report Designer.
Progent practices information transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can concentrate on providing high-value services where Progent has few competitors. Mid-size businesses who work with trusted independent service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their market, lower their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and speed up your return on investment.
Progent's webinars provide small companies the affordability, simplicity, and flexibility of web-based seminars plus the effective training methods of expert teachers who use advanced technology to emulate real-time, interactive classes. Progent can provide webinar education for key desktop software including elements of Microsoft Office such as Microsoft Excel, Word, PowerPoint, and Outlook: MS Dynamics accounting and management information solutions such as MS Dynamics GP; plus additional popular desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Progent's Citrix consultants can assist you to plan, deploy, administer, and support a virtual application delivery solution based on Citrix XenApp. Progent's Cisco CCIE network engineers can help you optimize your network for distributing server-side and client-side applications, and Progent's remote datacenter management and support consultants can help you to administer and support a remote datacenter that features high availability, advanced security, and fast recovery.
Progent's Check Point Software experts can help you choose and configure Check Point Software Firewall utilities and hardware powered by Check Point's technology to provide an economical and effective security solution for your corporate network. Progent can also help you configure other Check Point products including ZoneAlarm and Check Point Power-1 firewalls with security products from other vendors and offer a single source for continuing technical support, administration, education, and consulting services.
Progentís high availability inter-site connectivity and 24x7 system infrastructure consultants can help small companies create fault tolerant Interoffice connectivity by means of fully redundant networks featuring transparent failover. Progentís Cisco Certified Internetwork Experts can plan and deploy fault tolerant Inter-office networks based on zero-downtime EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over can provide economical non-stop interoffice connectivity.
Microsoft Systems Management Server offers extra capability for change and configuration management of Windows-powered systems via SMS Feature Packs. Feature Packs lower the overall operational costs of managing and deploying software products by making it easier to copy system images, manage mobile computers, and run management utilities. In addition to advising you about ways to save management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT projects involving areas that Feature Packs are intended to make more efficient. Progent's adoption and update services can minimize spending and eliminate business disruption as you transition to new operating systems and programs. Progent's wireless consulting experts can show you how to develop sensible processes and standards to manage handheld computers and smart portable phones so your mobile workforce stays productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security strategy that incorporates policies, procedures and IT products to keep your IT network safe.
Progent's certified Internet Security and Acceleration Server consulting experts have long experience developing Microsoft ISA Server-based security installations for information systems with multiple offices, remote users, and mission-critical web applications. Progent's Microsoft Firewall experts are available to help your company in designing and implementing an installation of ISA 2000 Server or ISA 2004 Server that meets your network security needs without overly limiting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Progent's CISSP-certified network security consultants can help organizations of all sizes with any facet of information system security. Progent can implement cost-effective cybersecurity solutions that protect a small office from modern threats or Progent can design, configure, and manage an end-to-end security environment for hybrid networks that support local, online, and mobile users accessing IT resources spread across multiple physical datacenters and public and private clouds.
MS Communications Server provides IM and Real Presence as part of an extensible, enterprise-grade solution featuring advanced security, transparent integration with additional Microsoft software, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows lower costs and improved business efficiencies, increased individual productivity, and stronger IP protection. Microsoft Communications Server 2007 has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications experts offer online and on-premises configuration support and mediation help for your Office Communications Server 2007 deployment and can help you to evaluate the costs and benefits of migrating to Skype for Business. Progent can also assist you to design and implement a smooth upgrade that will add significant strategic value to your IT system
The sophistication and integration requirements of Microsoft Windows Servers requires an IT consulting firm with hands-on experience and broad familiarity with designing and building seamless, comprehensive network technology solutions. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to match optimally with your strategic objectives. Progentís IT support can help you with designing, installing, administering, and supporting Windows Server systems that maximize the business value of your computer system. Progentís consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other clients.
Progent's Microsoft-certified consultants can help you plan, document, implement, manage, and troubleshoot a system-wide move to 64-bit server and client operating systems and business applications. Progent can help you pilot your 64-bit infrastructure to verify that it handles all of the important 32-bit applications which you intend to retain as well as the latest 64-bit editions of applications you wish to run.
The QTS (formerly Herakles) Colocation Center is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is currently utilizing the QTS Sacramento data center as a colocation facility or if your business is planning on migrating your primary or disaster recovery system to the Herakles data center, Progent offers a variety of budget-friendly services including data center migration, equipment deployment and updates, infrastructure improvements, comprehensive project management services, virtualization configuration, offsite monitoring, centralized network management, software development, disaster recovery/business continuity planning, security evaluation, and the use of the Progent Test Lab.
Progent's ProSight family of managed IT services are intended to provide businesses who maintain small in-house network administration and support staffs with affordable help from enterprise-class management platforms and consulting expertise. Benefits of Progent's ProSight catalog of managed IT services include flat-rate IT maintenance costs, smart automation of common administrative processes, ongoing absorption of the latest technology, graceful migration from legacy technology to current solutions, improved alignment of information technology with strategic objectives, access to veteran network experts, and freeing up management to focus on business rather than fast-evolving network technology.
Progent is a pioneer in economically delivering world-class IT help to small companies. Progent's success in handling the IT service requirements of the historically underserved small business market is the combined outcome of major technical and process innovations that have removed a great deal of the traditional expenses out of administering network service, added unmatched professional skill into the support mechanism, and significantly streamlined the solution process.
Colocation sites make it possible for businesses to share world-class data centers for hosting network equipment that runs mission-critical applications. Progent's Microsoft and Cisco premier consultants can assist your business with all aspects of your colocation program such as selecting and migrating to a colo site, designing network topology, defining required equipment, on-premises and on-line maintenance, establishing offsite system management, and training your IT staff.
Remote 24x7 monitoring, automated alerts, and periodic analytical reporting are crucial to maintaining the health of your network and avoiding unnecessary and costly downtime. Remote Monitoring and Management solutions have progressed so far that companies of any size can get a level of network stability that was previously reserved for enterprises. Progent can provide a variety Remote Monitoring and Management options available as low-cost services designed to help you to identify and fix a most network problems before they can impact productivity.
Microsoft Dynamics Customer Relationship Management helps mid-market companies build profitable client interactions. Integrated Sales and Customer Service components allow employees to share data to help improve sales success and offer consistent, effective customer service. Progent can set up the most sensible server and communications infrastructure, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can show you how to combine Microsoft CRM with your sales or customer support databases.
Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, optimizing and troubleshooting System Center Operations Manager environments and can provide companies of any size advanced remote or on-premises consulting services for SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs according to best practices for monitoring network infrastructure and Microsoft and third-party apps and services. Also, Progent can deliver responsive online or on-premises technical support to assist you to fix serious issues detected by Microsoft SCOM 2012.
In conducting consulting projects for enterprise customers, Progent uses a structured methodology driven by specified milestones so as to meet financial, timing and technical targets while reducing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures derived from the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, pilots, design tuning, and professional deployment. All phases are documented to provide a comprehensive summary of IT services delivered and to assist in downstream network support.
Progent's certified database developers offer businesses of any size online support for popular database platforms including MS SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include software installation and configuration, database architecture and programming, management support, synchronization solutions, storage management, tuning, data migration, information security, backup and recovery options, problem solving, and training.
Progent's Windows consultants can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 available from Progent's experts include Return on Investment estimates, project coordination, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile management, telecommuter connectivity, security and compliance, automated deployment and management, network infrastructure design, wired/wireless convergence, business continuity planning, custom training for network management staff and end users, and ongoing Call Center support services.
Microsoft SQL Server 2014 incorporates major enhancements in critical areas including performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that operates transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and on-premises services that include planning, deployment, management, remediation, and application development expertise to enable organizations of all sizes to realize fast return from their SQL Server 2014 deployment.
Meraki Outdoor Wi-Fi Access Point Technical Consultant
Progent's Microsoft-certified experts have 20 years of experience providing e-mail and unified email/telephony solutions for companies. Progent offers economical Microsoft Exchange 2007 Server support services to strengthen email security and virus protection, provide high availability email, and implement remote and wireless email access. Progentís Microsoft Exchange help and support services can aid you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.