Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by each consultant to every customer. The practice of documenting and organizing support activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks.
Mid-sized businesses can derive all the advantages of Microsoft Operations Manager 2007 and have quick access to Progentís Microsoft and Cisco Premier IT support experts. Thanks to Progent's affordably priced network support packages, mid-size businesses can select a basic co-sourcing service program based on Microsoft System Center Operations Manager with network monitoring, proactive alerts, comprehensive system analysis, Help Desk Call Center, and online troubleshooting. For companies with line-of-business environments who need zero-downtime networking, Progent offers a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager 2007 to offer medium-size business networks world-class availability, protection and performance.
Progentís Cisco-Certified technology consultants offer professional PIX Firewall support services encompassing architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat protection, and secure connectivity services. Extending from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy level of protection, speed and reliability for business environments of all sizes. PIX firewalls are build around a proven, purpose-built platform, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative solutions. Progentís network experts can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Widows Server 2012 R2 Hyper-V enhances server virtualization in critical areas such as secure multitenancy, flexible network infrastructure, cloud readiness, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your business to take advantage of Hyper-V to deploy and maintain virtual servers to cut IT expenses and enhance availability.
Microsoft has made a strong effort to enable transparent hybrid networks that combine Office 365 and local Exchange systems. This allows you to have some mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional expertise to help you resolve stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is completed on schedule and on budget.
Progentís Disaster Recovery/Business Continuity (DR/BC) specialists have extensive experience assisting small and mid-size businesses to reduce system downtime by offering cost-effective remote consulting services for disaster recovery/business continuity planning, fault-tolerant IT infrastructure, backup/restore systems, and non-disruptive system maintenance. Progentís business continuity experts can help you to develop and test a sensible business continuity strategy that aligns with your business needs and budget. Progentís disaster recovery specialists can assist you to design, deploy, and manage resilient technologies such as non-stop Internet access, virtualization, fail-over clustering, load balancing, transparent online backup, and multi-location data centers.
Progent's MS Exchange Server Hosting Support Services offer an enterprise-class data center with backed-up electrical and environmental control systems, round-the-clock staffed security and IT support center, and fault-tolerant access to Internet backbone service companies. Hosted Microsoft Exchange servers are configured as virtualized machines for service continuity, smooth expandability, and rapid restoration. Progent's services include integration with your network, connectivity with handheld computing products, continual monitoring of performance and security, spam filtering, security update and revision control, Helpdesk services, per-day backup, and full email management support.
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small company's production servers in an environment that gives the maximum level of availability and scalability and is also easy to migrate to any data center. ProSight Virtual Hosting services are based on mature virtualization platforms that allow small companies with mixed- platform environments to save dramatically on the expense of capital investments, infrastructure maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of the time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it.
The current Cisco ASA 5500-X Series of firewalls with Firepower Services provide substantially more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-premier CCIE network consultants can assist your company to maintain your current PIX or Cisco ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, optimize, administer and troubleshoot firewall solutions based on ASA firewalls with Firepower Services.
Progent's expert support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 migration plan that avoids productivity downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-site upgrades, Progent has the experience to finish your move rapidly and affordably. Progent's Exchange 2007 help, troubleshooting, and consulting offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations powered by Exchange 2007 Server.
Progent's certified wireless networking consulting experts can help organizations of all sizes to design, deploy, manage and repair Cisco Aironet wireless access point solutions to provide the throughput, range, capacity, scale, security compliance and ease of management needed for transparent access between Wi-Fi and wired networks. Progent can provide efficient remote and onsite consulting services for both legacy and new-generation 802.11ac Aironet APs and Progent can help you design and manage deployments of indoor and outdoor Aironet Wi-Fi APs.
The QTS (formerly Herakles) Internet Data Center is located in the earthquake-neutral Natomas area of Sacramento, CA. If your business is currently using the QTS Sacramento data center as a colocation site or if your business is planning on moving your primary or disaster recovery equipment to the Herakles data center, Progent offers a range of budget-friendly consulting services including data center relocation, system installation and upgrades, network optimization, comprehensive project management, virtual server expertise, offsite monitoring, centralized system management, application programming, disaster recovery planning, data security evaluation, and the support of the Progent Test Lab.
Progent can help you to understand the many subscription options available with Office 365 and integrate your information network with Office 365 so you derive maximum business value. Progent supports cross-vendor networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud products and services.
Office 365 Exchange Online lets you utilize cloud-resident virtual machines, mailboxes and associated Exchange components to reduce hardware expense and management overhead. You can deploy Exchange Online to run all your Exchange mailboxes, or you can run a hybrid architecture that combines both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly online technical support to help your small businesses to assess the potential advantages of Office 365 Exchange Online, design a network topology that makes sense for your business needs and budget, carry out a non-disruptive move from your existing Exchange system to one that includes Exchange Online, train your IT staff and end users, and deliver ongoing consulting and technical support.
Progentís Microsoft-certified experts can provide small and medium sized companies computer consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and data. SharePoint Portal Server offers a common location for your workers or clients to connect to, organize, share and interact with useful data, files, and applications and to interact with one another. It enables faster and better decisions, more effective access across teams and more economical business processes. The main objective of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of information accessible inside and without a business network. Windows SharePoint Services connect workers, customers, teams and major tasks with the knowledge theyíve developed in a manner that makes data convenient to find, retrieve and re-use.
Progent offers economical online access to engineers with expertise in a broad range of utilities and technologies that deliver solutions for protecting Microsoft Windows, Mac, and Linux/UNIX servers and workstations as well as notebooks and smartphones. Progent offers consulting support for all major backup products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, HP Data Protector, Double-Take Software, MozyPro, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can help your company to design, upgrade, or troubleshoot data backup systems for a variety of topologies such as local, edge to datacenter, cloud-based, or hybrid.
Cisco Cisco Unified Communications Manager, previously named CallManager, operates as the foundation of Cisco's communications and collaboration solution. Cisco Unified CM and Unified Communications Manager Express provide a location-independent IP-PBX by integrating tightly with applications like Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's Cisco-certified consultants offer effective and budget-friendly remote and on-premises expertise to assist businesses of any size to build and administer CUCM ecosystems by providing Cisco Unified Communications Manager configuration and technical support consulting services that add optimum productivity. Progent can assist with any aspect of Unified Communications Manager support and debugging in areas that include integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN calling, installing ISR routers with CUBE VoIP networking support, designing UCS server failover systems for high availability, capacity planning, and integration with Microsoft Exchange Server.
Progent can provide the expertise of Microsoft-certified consultants as well as experienced software programmers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and security consultants to help you to evaluate the potential benefits of Microsoft SQL Server 2012 for your business, install test environments at your datacenter or at Progent's lab, design and execute out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from other database platforms, and configure a cost-effective and secure network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.
Microsoft SQL Server 2008 delivers indispensable, familiar tools to computer experts as well as to information workers, lessening the difficulty of creating, deploying, administering, and using company information and analytical applications on platforms ranging from mobile devices to corporate data systems. The sophistication and integration demands of Microsoft SQL Server 2008 call for a network consultant with hands-on experience and broad knowledge in planning and building information-based, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.
Progent can assist your organization in any facet of your migration to Exchange 2019 including deploying Windows Server 2019 Core for hosting Exchange; designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V virtualization; configuring HLB; configuring DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft Office 365; and setting up Outlook clients.
Dynamics GP 2015 R2 (formerly Great Plains) features a revamped architecture that improves cloud integration, supports popular smart phones and tablets, allows single sign-on with Azure AD, and tightens security. Microsoft Dynamics 2015 R2 also streamlines reporting, incorporates nine new Workflows, extends the Web Client, and adds more than 100 enhancements to various applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad knowledge and experience to resolve the many IT and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will maximize the business value of your investment in this mission-critical platform.
Progent can assist you to configure Cisco Wi-Fi controllers to manage and monitor wireless LANs of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi environment or implement a smooth upgrade to Cisco's modern Wi-Fi controller technology. Progent offers support for hardware-based and software-only wireless controllers and can help you to determine which type is appropriare for your wireless solution. For Wave 2 wireless controller appliances, Progent offers Cisco 3504 wireless controller support, Cisco 5520 wireless controller consulting, and Cisco 8540 Wi-Fi controller support.
Hyper-V 2016 incorporates key features initially developed for and refined on Microsoft Azure, one of the world's largest public clouds. This significantly enhances the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified consultants can assist you to assess the benefits of Hyper-V 2016 for your organization, set up test systems to verify the ability of Hyper-V 2016 to support your critical applications, plan an efficient network topology for a cloud-based or hybrid deployment, create and carry out a smooth migration plan, educate your IT management and technical support staff, and provide as-needed consulting and troubleshooting services to make sure that your Hyper-V 2016 solution gives you the highest possible business value.
Microsoft Lync Server 2013, rebranded Skype for Business, allows organizations of any size to build a manageable and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing model with instant messaging, real-time presence, web conferencing with application sharing, and both IP and PSTN calling enabled for a wide range of desktop and mobile endpoints. Progent's certified Lync 2013 experts and network architects can help your company to evaluate the advantages of Lync 2013, create an on-premises, cloud-based (via Lync Online) or hybrid model appropriate for your current and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and deliver live webinar and onsite training to your IT team and users. Progent offers expertise in key pieces of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with key Microsoft Office and Office 365 apps including Outlook and PowerPoint.
Exchange 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange 2010 and delivers powerful new features as well as a revamped architecture. These improvements affect key areas including ease of administration, availability, security, operational costs, collaboration, expandability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential advantages of migrating to Microsoft Exchange 2013, design an efficient test and rollout plan, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent also offers affordable online consulting and support and management services for Microsoft Exchange 2013.
Nagios and MRTG are powerful, Open Source monitoring tools that operate with the Linux OS and can be deployed to monitor UNIX/Linux networks, Microsoft Windows networks, or multi-platform systems in which the Linux OS and MS Windows run side by side. Nagios lets network managers to track network services including SMTP, HTTP, FTP, and PING. MRTG permits you to graph the bandwidth in and out of SNMP-enabled network devices such as servers, routers, and switches. Progent's system integration consultants can show you how to utilize both these programs to streamline and troubleshoot your system.
Progent's disaster recovery support and business continuity engineers can help you create a disaster recovery strategy to prepare for an IT system disaster. Progent can help you develop a complete disaster recovery plan that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized consultants can also show you how to build an affordable, high-availability network architecture that takes into account reliability issues covering a wide array of infrastructure technologies and processes.
Progent's expert consultants can show you how to define and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that avoids productivity downtime, reduces long-term service demands, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent has the background to complete your project rapidly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange 2007 Server.
Microsoft Dynamics GP allows you to grow and manage your business more efficiently by delivering easy access to strategic information and a fast return on investment. Dynamics GP confers important business benefits such as its ability to expand the reach of your company, handle your financials, computerize financial processes, unify procedures across your company, improve inventory control, increase order accuracy, expand sales and minimize lead-time, and maximize free cash flow. Progent can show you how to set up and maintain a reliable, safe server and network foundation to support Great Plains, and can offer expert Dynamics GP support professionals to make sure you reap the full benefits of your Dynamics GP business management system.
Progent provides customized remote training for an array of client apps and operating systems including Microsoft Office Excel, Word, PowerPoint and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10. Online training offers the benefits of traditional in-person instruction, such as instant interaction between clients and teachers, but eliminates the costs of transportation and the hassle of trying to accommodate the availability of multiple workers. Available to single students or classes of all sizes, Progent's virtual instruction allows the teacher to run the seminar from a remote office while the students can be spread throughout an office or across the the U.S. Live online education deploys powerful learning mechanisms like virtual white boards, electronic hand-raising, and shared applications. Sessions can be short and personalized to specialized topics or longer in time and broader in coverage.
For large organizations, Progent can leverage internal network support staffs by offering world-class experience in supporting key Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server help. For the nationwide or worldwide enterprise with branches, Progent can perform as a seamless local extension of corporate IT management. Progentís enterprise consulting services include corporate-wide security, remote branch office support, system architecture, Sarbox conformance, project planning, and top-level support for multi-site office environments powered by Enterprise Windows 2000. Progent can offer field consultants and technicians to assist with a site move or office move, or a network architect to assist with building or utilizing an Internet Data Center or Hosting Facility.
Progent can provide onsite education customized for people who want to expand their knowledge of the Apple macOS and OS X operating system, Apple Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one online training for macOS and Mac OS X application software.
Progent's Cisco-certified Wi-Fi networking experts can provide remote and onsite consulting and troubleshooting services to assist your organization to design, install, manage, tune, and debug Wi-Fi deployments that utilize Cisco's Meraki access points. Progent's experts can also assist you to design and implement hybrid networks that combine local and cloud-hosted resources and that provide easy access, advanced security and compliance, unified management, and consistent operation for all your wired and wireless devices.
Progent's Citrix-accredited consultants can assist you to understand the business benefits of XenServer as well as additional Citrix platforms, and can assist you to plan, validate, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can also assess your existing XenServer environment and show you how to optimize resource utilization, performance, protection, uptime, and disaster recovery.
Progentís Wireless Site Survey assists you to plan and implement a WiFi LAN adapted to your environment, offering you a wireless solution that delivers the reception, speed, load-handling capability, QoS, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service.
Progent can assist you in all phases of your migration to Exchange 2016 including designing high availability architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent's SonicWall firewall experts can help you deploy, manage, and tune SonicWall firewall/VPN products including the newer SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall security gateways into a complete security plan and build protection into your corporate practices.
Microsoft Office 365 Exchange Online lets you utilize cloud-based virtual machines, mailboxes and other Exchange infrastructure to lower capital costs and administrative overhead. You can deploy Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid architecture that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote technical support to assist your organizations to assess the potential advantages of Exchange Online, plan a solution that makes sense for your functional requirements and budget, carry out an efficient migration from your existing Exchange organization to one that includes Office 365 Exchange Online, train your management team and users, and deliver ongoing consulting and technical support.
Progent's Apple Mac support engineers can assist you with a broad range of system infrastructure areas including system architecture, remote and mobile connectivity, internetwork communication, protection, and new technologies including VoIP and fast wireless connectivity. For company networks based exclusively on Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and size to deal with the complexity of planning, integrating, and supporting a network architecture that is reliable, safe, productive and aligned with your business objectives. Progent can help you deploy Appleís Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Xsan SAN solution. Progent can also give you access to certified professionals to help you with Cisco routers and switches.
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats.
Progent offers consulting services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and manage a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.
Progent's Cisco-certified Wi-Fi technology consulting experts can help you to deploy, administer, and debug Cisco wireless devices including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Progent's Cisco-Certified network management consultants can help you to run Cisco's network management tools along with a variety of specialized third-party applications to build a comprehensive network management solution in order to keep your network running reliably, fully utilize limited resources, guard your data, recover rapidly from device failure or malicious assaults, and enable you to expand or reassign network resources intelligently and affordably as your business evolves.
Progent's seasoned group of network consultants and application specialists have years of experience providing remote and onsite support for organizations of any size who want to integrate Android phones and tablets into their information systems so that users can work together from anywhere. Progent has the breadth of know-how to resolve technical problems that involve numerous manufacturers and that entail a combination of legacy and up-to-date technology. Progent offers cost-effective remote technical support to help you with any stage of designing, implementing, managing and maintaining your BYOD solution. Progent can deliver as-needed support to assist you to resolve particularly stubborn IT issues, or Progent can provide outsourced or co-sourced project management services to help you finish strategic network projects on time and within budget. Progent can help with on-premises, cloud-based, or hybrid network environments and offers support for all major operating systems, applications, management tools and network infrastructure. Progent also offers specialized group or one-on-one classes to help you manage and use Android phones and tablets to maximize their business value.
Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Exchange Server 2003 migration strategy that minimizes network disruption, reduces ongoing support demands, and makes your Exchange Server 2003 easy to manage. For complex multi-server or multi-location upgrades, Progent offers the knowledge and experience to finish your move rapidly and economically. Progent's Exchange 2003 help, troubleshooting, and consulting services include assistance with the integration of outside vendor add-ons to Exchange 2003 Server that are in keeping with your business needs.
Progent delivers the help of Microsoft and Cisco-Premier IT support professionals to show clients affordable ways to help companies optimize the value of Microsoft and Cisco technology. For networks that range from small offices to large enterprises, Progent's expert engineers can show you how to improve your network's e-mail architecture, protection, reliability, performance, and network management.
Exchange 2013 includes major enhancements to the functionality of Exchange 2010 and delivers important innovations as well as a redesigned structure. These improvements favorably impact key IT areas including ease of administration, availability, security and compliance, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you understand the possible business benefits of upgrading to Microsoft Exchange Server 2013, design a cost-effective test and rollout strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent also offers ongoing online consulting and support and management for Exchange 2013.
Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Azure hybrid cloud planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can assist your business in all facets of your upgrade to Exchange Server 2016 including planning HA system topology for a local, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining mass storage requirements for your virtual machines, databases and log files; configuring hardware load balancing for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.
Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer tools enable Progent to design custom line-of-business applications and eCommerce solutions that integrate seamlessly with Dynamics GP Software. Progent's Dynamics GP management reporting services can show you how to design reports that allow you to analyze your business more effectively, turning raw information into valuable insights into your company and customers.
Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent can concentrate on providing high-value services where Progent has few competitors. Small companies who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, and both VoIP and traditional PSTN voice communication. Microsoft Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint and Office or cloud-based Office 365 and simplify management through integration with Active Directory. Lync can also reduce capital and operational costs by doing away with VoIP hardware and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications consultants offer remote and on-premises support services to help your company to maintain and repair your current Lync 2010 deployment or assess the advantages of migrating from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also assist you to plan and carry out a smooth Skype for Business upgrade.
Lync Server 2013, now called Skype for Business, enables businesses of all sizes to build a centrally managed and protected communications environment that supports a BYOD computing model with instant messaging, presence, audio/video and web meetings with app sharing and whiteboard, and both IP and PSTN telephony across a wide assortment of desktop and handheld devices. Progent's certified Lync Server 2013 consultants and network integrators can assist you to assess the advantages of Lync 2013, design an on-premises, cloud-resident (via Lync Online) or hybrid model suitable for your current and future goals, implement Lync 2013 so as to speed up your return on investment, and provide live webinar and on-premises training to your IT staff and users. Progent has in-depth expertise in key components of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.
Remote 24x7 monitoring, proactive alarms, and actionable analytical reporting are vital to maintaining the proper operation of your network and avoiding unnecessary and costly disruptions. Remote Monitoring and Management technology has progressed to the point that companies of any size can get a level of protection that was previously limited to large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions delivered as low-cost service packages designed to assist your company to detect and fix a an array of IT network issues before they can impact your business.
The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network experts can assist your company to maintain your legacy PIX or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, optimize, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.