Additional Topics of Interest

Remote Workers Video Conferencing Computer Engineer
Remote Workers Video Conferencing Onsite Technical Support

Progent can assist small and mid-size companies to configure and debug video conferencing technology to enable their telecommuters to communicate productively with colleagues and clients.

Service Reports Support Outsourcing
Services Documentation Remote Troubleshooting

Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by each consultant to every customer. The practice of documenting and organizing support activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.

Specialists ProSight Remote Network Infrastructure Troubleshooting
Network Performance Analysis IT Consultant

ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks.

Remote Monitoring and Reporting Consultant Services
Microsoft Operations Manager IT Consulting

Mid-sized businesses can derive all the advantages of Microsoft Operations Manager 2007 and have quick access to Progent’s Microsoft and Cisco Premier IT support experts. Thanks to Progent's affordably priced network support packages, mid-size businesses can select a basic co-sourcing service program based on Microsoft System Center Operations Manager with network monitoring, proactive alerts, comprehensive system analysis, Help Desk Call Center, and online troubleshooting. For companies with line-of-business environments who need zero-downtime networking, Progent offers a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager 2007 to offer medium-size business networks world-class availability, protection and performance.

Cisco firewall IPS Support and Integration
ASA Firewalls Help and Support

Progent’s Cisco-Certified technology consultants offer professional PIX Firewall support services encompassing architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat protection, and secure connectivity services. Extending from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy level of protection, speed and reliability for business environments of all sizes. PIX firewalls are build around a proven, purpose-built platform, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative solutions. Progent’s network experts can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

Hyper-V 3.0 Virtual Server Engineers
Microsoft Hyper-V 3.0 Server Consolidation Help and Support

Widows Server 2012 R2 Hyper-V enhances server virtualization in critical areas such as secure multitenancy, flexible network infrastructure, cloud readiness, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your business to take advantage of Hyper-V to deploy and maintain virtual servers to cut IT expenses and enhance availability.

Specialist Office 365 and iPhones
Largest Office 365 and Android Support

Microsoft has made a strong effort to enable transparent hybrid networks that combine Office 365 and local Exchange systems. This allows you to have some mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional expertise to help you resolve stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is completed on schedule and on budget.

Windows Cluster Network Consulting
Network Load Balancing Online Help

Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists have extensive experience assisting small and mid-size businesses to reduce system downtime by offering cost-effective remote consulting services for disaster recovery/business continuity planning, fault-tolerant IT infrastructure, backup/restore systems, and non-disruptive system maintenance. Progent’s business continuity experts can help you to develop and test a sensible business continuity strategy that aligns with your business needs and budget. Progent’s disaster recovery specialists can assist you to design, deploy, and manage resilient technologies such as non-stop Internet access, virtualization, fail-over clustering, load balancing, transparent online backup, and multi-location data centers.

Hosting for Exchange Specialist
Exchange Server Hosting Consult

Progent's MS Exchange Server Hosting Support Services offer an enterprise-class data center with backed-up electrical and environmental control systems, round-the-clock staffed security and IT support center, and fault-tolerant access to Internet backbone service companies. Hosted Microsoft Exchange servers are configured as virtualized machines for service continuity, smooth expandability, and rapid restoration. Progent's services include integration with your network, connectivity with handheld computing products, continual monitoring of performance and security, spam filtering, security update and revision control, Helpdesk services, per-day backup, and full email management support.

Engineers Private Clouds for Small Businesses
Top Rated Private Cloud Integration Consultants

Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small company's production servers in an environment that gives the maximum level of availability and scalability and is also easy to migrate to any data center. ProSight Virtual Hosting services are based on mature virtualization platforms that allow small companies with mixed- platform environments to save dramatically on the expense of capital investments, infrastructure maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence.

IT asset documentation management Technology Professional
ProSight IP address management Consulting

Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of the time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it.

Cisco Firepower 9300 Series Firewalls Engineer
Firepower Management Center Online Troubleshooting

The current Cisco ASA 5500-X Series of firewalls with Firepower Services provide substantially more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-premier CCIE network consultants can assist your company to maintain your current PIX or Cisco ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, optimize, administer and troubleshoot firewall solutions based on ASA firewalls with Firepower Services.

Specialist Microsoft Exchange 2007
Exchange Server 2007 Support Outsourcing

Progent's expert support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 migration plan that avoids productivity downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-site upgrades, Progent has the experience to finish your move rapidly and affordably. Progent's Exchange 2007 help, troubleshooting, and consulting offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations powered by Exchange 2007 Server.