Even if your company has a small network services group and a limited technology budget, your information system can still have the same high reliability and performance that once needed a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified network professionals, the latest network management products for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk service to keep your vital network applications and servers up and running.
Configuration Manager 2016 automates software provisioning and updating, streamlines security and compliance settings management, inventories network assets, guards against company data leakage, performs network health reporting, allows secure self service, and delivers a single control mechanism for administering multi-operating system networks running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration specialists can help you with any facet of designing, installing, using and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Microsoft Dynamics GP accounting includes analytics and reporting capabilities that let you monitor all operations, revenues and expenses, and sales trends with integrated drill-down, query, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting support services can help you design reports that allow you to understand your business more thoroughly, turning raw data into useful business information. Progent can improve your reporting and analytics by providing Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other development environments in order to offer custom business software development and eCommerce applications that work transparently with Microsoft Dynamics GP.
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-premier CCIE network experts can help your company to maintain your current PIX or ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, configure, optimize, administer and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.
SQL Server 2014 incorporates major enhancements in key areas such as performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that works seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and onsite services that include system design, deployment, administration, troubleshooting, and application development services to enable businesses of any size to realize fast return from their SQL Server 2014 deployment.
Microsoft SQL Server 2014 includes significant improvements in critical areas including performance, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly across all types of applications including OLTP, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises services including system design, deployment, management, remediation, and software development expertise to enable organizations of any size to achieve maximum business value from their SQL Server 2014 deployment.
Progent's Cisco-certified Wi-Fi networking experts can provide online and on-premises consulting and troubleshooting services to assist your organization to plan, configure, administer, optimize, and debug Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent can also assist you to plan and deploy hybrid networks that integrate local and cloud-hosted services and that deliver seamless connectivity, enhanced protection, unified management, and consistent performance for all your wired and wireless endpoints.
Progent’s IT outsourcing packages provide economical computer support for small companies. Whether it involves planning system architecture, setting up an in-house Help Desk or using an outside one, deploying a new email platform, monitoring your system, or building a web-based eCommerce application, outsourcing your network engineering services can contain expenses and minimize risks, allowing IT service expenses to grow in a more linear and manageable manner than is feasible by assembling a bulky, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you build a secure and highly available system architecture for your critical business software powered by Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Progent's Microsoft-certified engineers can provide low-cost online and onsite help to carry out your upgrade to Microsoft Exchange Server 2010, generate comprehensive documentation of your new email system, educate your network support staff and end users to get them up to speed quickly on Microsoft Exchange Server 2010, and offer ongoing management services and engineering help. Progent can also assist you to migrate from Exchange 2010 to Exchange 2013 or Exchange Server 2016.
SQL Server 2005 offers indispensable, standardized tools to IT experts as well as to information workers, lessening the complexity of designing, integrating, administering, and accessing company information and analytical programs on platforms ranging from handheld devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2005 require a network consultant with real-world experience and broad knowledge in designing and building information-based, comprehensive business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Progent can assist your business to evaluate the wealth of subscription options offered with Office 365 and integrate your information network with Office 365 so you derive maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also help your business to build and maintain hybrid networks that seamlessly combine on-premises and cloud resources.
Progent offers cost-effective remote and on-premises support to help businesses to move all or part of their core IT infrastructure to Google Cloud Platform (GCP). This can save time and equipment costs and enable access to Google's cutting edge machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform integration including needs analysis, preparedness evaluation, system design, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.
Progent's Microsoft-certified consultants can assist you to evaluate the possible benefits of Hyper-V-powered virtualization for your company, conduct test installations to verify Hyper-V's operation with your production applications, evaluate your network infrastructure for optimal operation with virtualization solutions, help you in moving to Microsoft Windows Server 2008 and setting up Hyper-V, educate your network management staff to monitor and administer Hyper-V, offer expert consulting support for enhancing the security of your virtual servers, establish and test disaster recovery processes that maximize system uptime, and provide continuing consulting and maintenance including affordable remote troubleshooting and turn-key Help Desk outsourcing.
If your company is developing UNIX or Linux software on a network that includes MS Windows-based processors, desktops, and office productivity products, Progent offers full-service information technology outsourcing that allows you to focus on your area of strategic know-how while avoiding the continual distraction of maintaining your business network. Through the use of smart server monitoring and by delivering online and on-site support when your company needs it, Progent represents an economical alternative for supporting an IT network that provides high reliability, security, and performance. Progent's UNIX/Linux developer assistance offerings include comprehensive information technology outsourcing, virtual server infrastructure, online and on-site service and repair, 24x7 monitoring services, and Contact Center outsourcing.
Progent's ProSight Email Guard uses the technology of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.
The Helpdesk support delivery structure adopted by Progent's Technical Response Center offers small and midsize companies an affordable alternative to dependence on freelance service individuals by offering broad technical knowledge shared by numerous engineering groups, optional round-the-clock access to urgent help, escalation capability to top-level engineers for handling the most intractable problems, support consistency and reliability, quick follow-up overseen by veteran IT service administrators, a selection of convenient ways for initiating service tasks, and a high level of progress visibility made possible by trouble ticket updates and available via a web-based portal.
Microsoft SQL Server 2005 offers powerful, familiar tools to IT professionals and network users, reducing the difficulty of creating, deploying, managing, and using company information and database programs on platforms ranging from mobile devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consultant with hands-on experience and wide knowledge in designing and building information-based, end-to-end business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Progent's experts offer Mac users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, network protection services, and custom training. Progent can assist businesses to upgrade to macOS from OS X or earlier versions of Apple Mac OS X and Progent can provide help with Apple Mac applications. Progent can also assist you with iPhone support and iPad synchronization, or moving to Apple's iCloud. For business networks built exclusively on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of designing, integrating and supporting a network infrastructure that is available, safe, fast and aligned with your organization's business goals.
Progent can supply small companies with an information management expert who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you deploy appropriate IT products to improve business processes so they match more closely with your business objectives. Your business can develop and install a well thought out IT plan without incurring the cost of a full-time senior IT executive.
Progent's background delivering Microsoft .NET support and SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer platforms make it possible to create custom mission-critical applications and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting consultants can help you design reports that allow you to analyze your business more effectively, transforming raw data into valuable understanding of your company and customers.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Progent's certified Windows Server 2019 experts can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in capacity, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and container support.
Progent's Microsoft-certified consultants can help you to automate desktop PC software update management by providing expertise with administration tools such as Configuration Manager, Systems Management Server 2003, and Windows Server Update Services.
Progent's Microsoft-certified consultants can help you analyze the possible benefits of Hyper-V-based server virtualization for your company, conduct test installations to validate Hyper-V's compatibility with your production software, evaluate your network and server infrastructure for smooth operation with virtualization technology, assist you in moving to Windows Server 2008 and configuring Hyper-V, educate your IT staff to monitor and administer Hyper-V, offer expert consulting help for improving the protection of your virtual servers, establish and test disaster recovery processes that maximize system availability, and deliver continuing consulting and technical support including low-cost online troubleshooting and comprehensive Help Desk services.
Progent's CCIE-certified networking experts have extensive experience assisting Internet Service Providers to architect, implement, administer, optimize, and troubleshoot high-availability, extensible network environments suitable for public networks.
Progent's Wireless Consulting Services offer a convenient, economical way for companies of any size to integrate, manage and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Exchange 2013 incorporates major improvements to the capabilities of Exchange Server 2010 and introduces powerful new features plus a redesigned architecture. These improvements favorably impact key IT areas such as manageability, high availability (HA), compliance, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential advantages of migrating to Microsoft Exchange 2013, design an efficient validation and deployment strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent also offers affordable remote consulting and management for Exchange 2013.
Progent offers comprehensive support for each phase of your Microsoft Exchange Server 2010 migration including end-to-end project management, site analysis, project planning, specification of new software and equipment needed, suggested sourcing, pilot verification at client location or at Progent's test lab, managing transitional coexistence of Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, deactivating the old servers, and webinar training for customer's support staff and users.
For large organizations, Progent can supplement internal network support groups by providing world-class experience in supporting critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server consulting. For the national or worldwide businesses with branch offices, Progent can perform as a seamless local extension of corporate IT management. Progent’s enterprise support services include corporate-wide security, online branch office support, network design, Sarbox compliance, project planning, and top-level service for multiple location office environments based on Enterprise Windows 2003. Progent can provide field consultants and specialists to assist with a campus move or office move, or a network architect to assist with building or utilizing an Internet Data Center or co-location site.
Progent's Microsoft-certified experts can deliver a range of consulting services to help companies of all sizes to deploy, manage, and troubleshoot environments that incorporate workstations, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. For enterprise customers, Progent's senior project management consultants can help design and configure test labs to assess Microsoft Windows 8.1 and develop and execute Windows 8.1 migration projects following industry best practices.
Progent can give you access to experts who can customize your Microsoft Dynamics ERP, MRP, and accounting system applications to meet your specific business requirements. Progent’s Microsoft-certified consultants offer experience in Microsoft AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management System. Progent also provides expert e-Commerce consulting services for safe, corporate-wide resource sharing as well as integration with CRM products.
Office 365 Exchange Online allows you to utilize cloud-based servers, mailboxes and associated email components to lower capital expense and management overhead. You can configure Exchange Online to host all your mailboxes, or you can run a hybrid solution that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide affordable online technical support to assist your small businesses to assess the benefits of Office 365 Exchange Online, design a network topology that makes sense for your business needs and IT budget, carry out a non-disruptive migration from your current Exchange system to one that incorporates Office 365 Exchange Online, train your IT staff and users, and provide as-needed consulting and troubleshooting.
Cisco's PIX 500 firewalls have reached end of life and Cisco may no longer offer support these devices. Progent continues to offer technical support for Cisco's PIX firewalls to help you with maintenance and management and Progent can also help you determine whether to adopt the latest firewall technology from Cisco. Progent's Cisco-certified specialists can help your company design and implement a cost-effective upgrade to Cisco ASA 5500-X firewalls based on leading practices.
Network monitoring typically involves tracking a network’s resource utilization in order to identify data traffic bottlenecks or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that work under Linux and can be deployed to monitor mixed-platform networks where Linux and Windows operate together. Progent's network support engineers can show you how to use both these programs to tune and repair your network. Progent's Linux support services offer small businesses and developers help with administering and servicing UNIX and Linux networks that coexist with Windows-based technology.
Progent can assist your business to plan a migration to Teams from Skype for Business or Lync Server and install, manage, and troubleshoot a cloud or mixed deployment of Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange, SharePoint, and your phone system.
Progent’s Wireless Consulting Services provide a convenient, affordable option for companies of all sizes to deploy, manage and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Microsoft Windows Server Update Services enables network managers to install and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft WSUS, IT personnel can completely and effortlessly manage the installation of patches that are released through Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial setup of Microsoft Software Update Services such as designing the Microsoft WSUS deployment, setting up user's computers, establishing the Group Policy parameters, and making sure your Microsoft Windows Server Update Services GPO is associated with an Active Directory container appropriate for your system environment.
Progent believes that a well architected and executed network is a crucial piece for accelerating a company's growth, and Progent follows this credo in our own network infrastructure. We have built a fault-tolerant virtual office network that allows Progent's staff engineers and authorized contractors to deliver fast and efficient service, collaborate easily on complex jobs, and experience professional and private growth by acting as part of an exciting business culture of personal drive and freedom.
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners are the elite organizations who earn the top customer endorsement and enjoy the closest operational relationship with Microsoft. The knowledge, skills, and commitment needed to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your company better solutions for your IT system.
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces few competitors. Mid-size businesses who utilize trusted independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.
Progent's Microsoft-certified consultants offer remote or onsite support to assist organizations of all sizes to plan, implement, administer, and repair a backup solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from earlier releases of Data Protection Manager or from a different backup/recovery platform, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid datacenters. Progent offers occasional support for resolving particularly challenging problems, or comprehensive project management services. Progent's consultants can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery strategy.
Progent can assist your business to plan and implement an efficient transition from a Sun Solaris-based IT environment to a network powered by Windows and suited for running Microsoft's familiar office productivity products, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco consultants and application specialists can help you guard your information and reduce business discontinuity by developing an efficient migration plan that protects your current assets in Solaris application and infrastructure. UNIX-to-Windows migration support expertise available from Progent include evaluation of existing infrastructure, transition planning and validation, Microsoft Exchange migration support, information and application software transition, and processor and media migration and economization.
Exchange Servers and Apple Mac computers can co-exist efficiently. Progent's Mac and Microsoft premier experts can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users can collaborate with colleagues who run Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to get and transmit email, examine the GAL, import addresses, sync up appointments, and alert fellow workers to meetings via your Microsoft Exchange account. Progent will verify that your Exchange Server is appropriately configured and that LDAP and Outlook Web Access are working. Progent also can provide customized one-on-one Entourage training.
Progent's certified Microsoft Windows 2000 consultants can help you enhance the functionality of your existing Windows 2K Servers and can streamline network management, offer tech support and repair, and enhance security. Progent can also help you design, rationalize, and execute a plan to migrate from Windows Server 2000 to Windows Server 2003. Progent is experienced in designing pilot programs to reduce the technical risk associated with migrating to Windows 2003 Server by identifying possible hardware and application compatibility problems.
Progent's Cisco-certified wireless integration consulting experts can assist you to configure, administer, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.
CRISC Certified Risk and Information Systems Control Analyst Consultants CRISC Consulting
Progent can provide the services of a CRISC-certified risk management consultant to assist your company to plan and implement an enterprise risk management (ERM) strategy following leading practices identified by CRISC and crafted to align with your organization's risk appetite, business objectives, and IT budget.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales functions such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their reach, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and costs and speed up your return on investment.
Cisco's PIX 500 firewalls have reached end of life and Cisco may no longer offer support these devices. Progent still provides technical assistance for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can also help you determine if you should adopt more current firewall technology available from Cisco. Progent's Cisco technology specialists can help you design and carry out an efficient upgrade to Cisco ASA 5500-X Series firewalls following leading practices.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent can assist you in any and all phases of your upgrade to Microsoft Exchange 2016 such as planning high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center can be used for testing line-of-business applications, creating cost-effective migration procedures, evaluating and optimizing performance, planning or validating disaster recovery strategies, mitigating compatibility issues, and building training environments for the latest products and technologies. For Progent clients without sufficient in-house resources to configure proper pilot environments, the lab cuts capital outlay and technical risk while keeping vital IT initiatives on schedule.
Microsoft Lync Server 2010 provides IM, Presence, audio and video conferencing, desktop sharing, as well as IP-based and public switched telephone network (PSTN) voice communication. Lync 2010 can extend the functionality of Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines management through integration with Windows AD. Lync can also reduce capital and operational costs by eliminating VoIP equipment and subscription services, PBX gear, or legacy teleconferencing technology. Progent's Microsoft-certified unified communications experts can provide online and onsite support services to help your company to manage and repair your current Lync 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help you to design and execute an efficient Skype for Business migration.