Progent's support services for patch management offer businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your servers, such as printers and scanners, network infrastructure appliances like switches and Wi-Fi APs, and Internet-of-Things (IoT) devices like alarms and health monitors.
Progent’s Shared Call Center service allows your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of rigorous examination and significant experience with information security architecture. ISSAP security experts possess comprehensive understanding of access control mechanisms and techniques, phone system and network infrastructure security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security. Progent's ISSAP-premier security experts can help your company with all aspects of secure network architecture.
Progent's Microsoft-certified consultants can deliver affordable remote and on-premises help to carry out your upgrade to Microsoft Exchange Server 2010, generate comprehensive documentation of your new email environment, train your IT staff and users to get them ramped up quickly on Microsoft Exchange 2010, and offer continuing administrative services and engineering help. Progent's consultants can also help you upgrade from Exchange 2010 to Exchange 2013 or Exchange 2016.
E-Mail Guard is Progent's affordable anti-spam and virus protection service that offers small companies enterprise-quality protection from spam, viruses, directory harvesting, and other forms of email-borne assaults on computer systems. E-Mail Guard is built on Postini's perimeter management technology, a comprehensive suite of web-based spam filtering and virus defense services that ward off email attacks before they are able to breech the corporate firewall. Perimeter Manager also lets administrators track and manage their email application, irrespective of server vendor, hardware technology, or geographic location.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts offer affordable remote and on-premises consulting, application development, and technical support services for organizations of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help customers design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud-based infrastructure into a seamless information management system.
Progent's ProSight portfolio of managed IT services are designed to offer organizations who have small in-house IT support teams with affordable help from enterprise-class management platforms and technical expertise. Advantages of the ProSight line of managed IT services include fixed network management costs, automation of routine administrative tasks, continual adoption of new technology, graceful transition from older systems to current solutions, improved alignment of information technology with business goals, access to veteran IT consultants, and freeing up management to focus on business rather than fast-evolving computer technology.
NetDocuments (NetDocs) is a leading cloud-based document management system built for law practices. Progent can provide remote access to NetDocuments experts to assist your law firm to design, configure, administer, optimize, or troubleshoot a document management system environment based on NetDocuments.
Progent's consultants can provide macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X expertise, Mac integration with Windows networks, Microsoft Entourage and Exchange Server expertise, security services, and custom education. Progent can assist businesses to migrate to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can offer help with Apple macOS and Mac OS X application software. Progent can also assist your business with iPhone integration and Apple iPad synchronization, or migrating to Apple's iCloud services. For computer networks based solely on Apple macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of planning, integrating and supporting a network infrastructure that is reliable, safe, fast and aligned with your organization's objectives.
Progent's ProSight portfolio of managed services are geared to offer organizations who have minimal in-house IT support staffs with low-cost access to world-class management tools and consulting experts. Benefits of Progent's ProSight catalog of managed services include flat-rate IT management expenses, automation of common administrative processes, continual adoption of new information technology, graceful transition from older systems to current solutions, improved alignment of computer technology with strategic goals, access to seasoned IT consultants, and freeing up management to focus on business issues rather than fast-evolving information technology.
Small to mid-sized companies can now enjoy all the benefits of Operations Manager 2007 and also have fast access to Progent’s Microsoft and Cisco certified network support experts. With Progent's economically priced IT support programs, mid-size businesses can select a basic co-sourcing service program based on System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager to provide small business networks enterprise-class reliability, protection and productivity.
Progent offers three basic types of Call Center services including Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco experts offers your clients instant access to a dependable technical resource with extensive experience delivering phone support and remote access repair for IT systems powered by Microsoft products. Progent's concentration is on earning the support Helpdesk a respected reputation as a key contributor to company productivity. Progent's goal is to resolve and not simply record problems.
System Center Configuration Manager 2016 automates application and device provisioning and updating, centralizes security and compliance settings control, keeps track of network resources, guards against company data leakage, performs network health monitoring, allows secure self service, and delivers a common point of control for managing multi-OS networks running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud experts can help you with any facet of planning, installing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid networks.
Progent is among the most qualified information technology support companies for integrating email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get all the benefits of Exchange Server 2000 for typical situations including updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 Server administration.
Progent’s IT outsourcing services for small companies feature designing Windows XP, .NET Server, and BackOffice systems, coordinating migrations Microsoft Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, online and in-person troubleshooting, resolving chronic integration problems, and producing a comprehensive security plan. Progent can help you enhance system availability and performance with fault-tolerant configuration, redundant network topology, and proactive server monitoring. Progent also offers special project assistance for major upgrades and can assist with needs assessment, product identification, bill of materials development, vendor selection, procurement logistics, and complete documentation. Progent’s IT outsourcing service also includes training for office productivity programs such as Microsoft Office XP.
Progent's certified IT experts offer Windows Server 2016 integration consulting to assist businesses of any size to plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to assess the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, configure, manage and repair VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, private and public clouds, or hybrid systems. Progent offers advanced knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent has extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery.
Progent is seeking to find fulltime, solutions-driven Microsoft certified engineers with Microsoft Certified Systems Engineer certification; Cisco accredited network engineers who have Cisco CCNP or CCIE credentials; security consultants who have CISSP or CISM or comparable security credentials; and advanced system design consultants with experience in mobile solutions, wireless networking, high availability, disaster recovery, information preservation, and server virtualization. Progent also seeks employees who can work on our team of desktop service technicians and off-site support professionals. Also, We are seeking experienced managers who can operate productively in Progent's fast-paced, virtual office environment.
Microsoft Windows Server 2008 is an important advance in making IT systems more secure and fault tolerant, easier to virtualize and manage, faster, and able to provide an improved platform for web publishing. Progent can assist your business benefit fully from the improvements built into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, tech support, training, staffing, monitoring, and security services.
If you have a small business IT system with 10 to 50 desktop users, Progent's network outsourcing services free your business from over-reliance on single freelance service provider while giving you cost-effective and dependable access to enterprise-class network expertise. By delivering IT support help when you need it, offering advanced knowledge for key applications, offering value-added support such as automated server monitoring, and charging only for services you use, Progent offers you an economical solution for maximizing the productivity and profitability of your small office information system. Progent is the smart way for small organizations to create and support a robust and secure IT network and to benefit from fast access to the skilled help ordinarily restricted to enterprises who are able to support a large in-house IT group.
Progent's UNIX family support services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience offers you a convenient single source to help you create and manage a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent’s experienced Cisco IT security consulting professionals provide expert PIX and ASA Firewall consulting support covering infrastructure design, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home offices to modular enterprise-grade products, Cisco PIX Firewall and ASA Firewalls offer advanced security, performance, and excellent reliability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, specially designed operating system, eliminating common OS-specific security holes.
Les Kent has a 35-year history of successful network integration, business management, marketing, and operations. He has demonstrated a knack for developing sophisticated IT solutions while working as a system architect, programmer, project manager, implementation expert, and troubleshooter for small companies, new ventures, and global corporations.
Progent offers affordable remote access to IT engineers with expertise in a wide range of products and services that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and workstations as well as notebooks and handhelds. Progent can provide expertise for all major data protection products such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, Mozy, Retrospect, Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can help you to design, upgrade, or maintain backup/restore solutions for a range of architectures including local, edge to datacenter, cloud-based, or hybrid.
Progent's Wireless Consulting Services provide a fast, affordable option for businesses of all sizes to configure, manage, monitor and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Progent's certified Windows Server 2022 experts can help your organization to design and carry out an efficient migration to Windows Server 2022 using a self-hosted system architecture or a hybrid model that integrates cloud-hosted Windows Server Online with a self-hosted installation of Windows Server 2022.
Microsoft 365, formerly called Office 365, is Microsoft's expanding suite of client productivity applications and cloud services offered on a monthly or annual subscription basis. Microsoft 365 programs and cloud-based services are available in a variety of product bundles targeted at customers ranging from individuals and households to enterprises. Progent offers fast and affordable online access to consultants with expertise in Microsoft, macOS, Apple iOS, and Android technology. Progent can assist your business to understand the wealth of subscription plans offered with Microsoft 365 and integrate your network with Microsoft 365 so you derive maximum business value. Progent supports cross-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also assist you to create and manage hybrid ecosystems that seamlessly integrate local and cloud-based products and services.
Progent's Private Cloud Hosting service offers comprehensive hosting of a small organization's servers in a solution that delivers the maximum degree of dependability and scalability and is in addition easy to transfer to any data center. Progent's Private Cloud Hosting services are based upon mature virtualization techniques that enable small and midsize companies with mixed- platform environments to economize significantly on the costs of capital investments, system support, and network management while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.
Progent's webinars offer small businesses the cost savings, simplicity, and flexibility of virtual seminars plus the proven training methods of seasoned teachers who utilize the latest technology to emulate real-time, interactive classes. Progent can provide online training for key desktop software including components of Microsoft Office such as Microsoft Excel, Word, Access, and Outlook: MS Dynamics business accounting and management software such as MS Dynamics GP; plus other top desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Before Progent’s Microsoft Operations Manager solution, network issues were handled reactively, after users were impacted by them. With the benefit of proactive, computer generated warnings and trend reports created by MOM, Progent can now ward off system troubles before they grow to be serious enough to impact network uptime. Because of MOM, Progent can resolve looming problems before customers are aware that the problems exist. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to offer small company IT systems enterprise-class service continuity, security and performance.
Progent's certified ISA Server consulting experts have broad backgrounds developing Microsoft-based security solutions for information systems with many sites, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small business plan and implement an installation of Microsoft ISA Server 2004 that supports your information security needs without limiting your network.
Progent's Microsoft-certified consultants offer remote or in-person expertise to assist businesses of all sizes to plan, implement, manage, and repair a backup/restore solution built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from earlier versions of Data Protection Manager or from a different backup platform, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent can provide as-needed help for fixing particularly challenging issues, or comprehensive project management support. Progent's consultants can also help your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
Progent provides live remote instruction for popular client applications and environments such as Microsoft Office and Microsoft 365 Excel, Word, Access and Visio plus Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10. Online training offers the benefits of traditional physical classroom instruction, including instant communication between clients and trainers, but avoids the costs of travel and the challenge of attempting to synchronize the schedules of multiple trainees. Available to individuals or groups of any size, Progent's live online training allows the teacher to conduct the class from an online facility while the students can be spread across an office or all over the country. Live online instruction utilizes powerful teaching mechanisms like virtual white boards, electronic hand-raising, and shared desktops. Sessions can be brief and personalized to specific subjects or longer in duration and broader in coverage.
Progent's certified failover clustering consultants can assist companies of all sizes to evaluate the benefits of utilizing Microsoft Windows Server 2012 failover clustering technology to build a powerful fault-tolerant/disaster recovery strategy, help your organization to design and deploy a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual machines, and help you to centralize the management of failover clusters.
Progent's Juniper Networks-certified NetScreen consultants can help your company to configure and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen products to the latest Juniper products, and troubleshoot network infrastructure issues in Juniper-only or mixed-vendor environments.
The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 11 years of support in Microsoft technology, assures you success in selecting the edition and configuration of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with designing, deploying, administering and troubleshooting sophisticated IT applications based on Windows Server, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.
Progent's Check Point firewall experts can show you how to design, configure, and administer firewall environments that rely on Check Point Software Next Generation firewall appliances and Check Point's cloud-based security services. Progent's consultants can also assist you maintain older Check Point firewall models or upgrade efficiently to Check Point's modern firewalls.
Progent's managed services for patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your virtual and physical; servers, such as scanners, infrastructure appliances such as routers and wireless access points, and IoT devices like sensors and health monitors.
Barracuda Backup is an affordable, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup solution can include a purpose-built hardware appliance manufactured by Barracuda or a virtual appliance with similar features but which utilizes your own storage infrastructure. Barracuda Backup protects critical business data generated locally, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting services to assist your business to design, configure, manage and troubleshoot a BDR solution built on Barracuda technology.
Progent offers the guidance of a CRISC-certified risk management consultant to help you to plan and implement an enterprise risk management strategy following best practices identified by CRISC and geared to align with your organization's risk appetite, business goals, and budgetary guidelines.
Stealth intrusion testing is a key part of any overall IT system security plan. Progent’s security professionals can perform extensive intrusion checks without the awareness of your company's internal network support resources. Unannounced penetration checking uncovers whether existing security monitoring tools such as intrusion detection alerts and event log monitoring are correctly set up and actively observed.
Microsoft 365 Exchange Online allows you to utilize cloud-resident servers, mailboxes and associated Exchange infrastructure to reduce capital expense and management overhead. You can deploy Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid solution that combines on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly online technical support to help your small businesses to evaluate the benefits of Exchange Online, plan a network topology that aligns with your business needs and IT budget, implement an efficient move from your current Exchange system to one that incorporates Microsoft 365 Exchange Online, train your IT staff and users, and provide ongoing consulting and technical support.
Progent's Microsoft-certified Windows 2003 Server consultants can provide network help and expert consulting for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Windows 2003 upgrade, integration, update, and support offerings include system planning, installation, project management, on-premises and remote network support and troubleshooting, Help Desk outsourcing, expert security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
The current ASA 5500-X Family of firewalls with Firepower Services offer significantly more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-premier CCIE network experts can assist you to manage your current PIX or ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, configure, optimize, administer and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
Progent's UNIX platform consulting services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience offers you a convenient one-stop consulting firm to help you build and manage a secure and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent’s team of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, at the front lines of network service, performing a broad range of technical tasks for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just expert IT skills, but also a consultant with field-tested methods for using computer knowledge to solve real-world IT problems efficiently.
Progent offers three essential types of Help Desk support : Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco experts gives your customers instant access to a dependable support resource with years of experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft products. Progent's concentration is on giving the support Call Center a respected image as a solid contributor to business performance. Progent's target is to resolve and not merely report problems.
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification through thorough testing and significant work with network security architecture. ISSAP security experts possess comprehensive understanding of access control systems and techniques, telecommunications and network protection, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-premier security experts can help your company with all aspects of architecture security.
Microsoft supports seamless hybrid ecosystems that combine Microsoft 365 and on-premises Exchange deployments. This allows you to have certain mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist you with any phase of planning, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Exchange solution is successfully completed on time and within budget.
For businesses that have a mix of Mac and Microsoft Windows computers, there are two basic alternatives for using Windows-dependent software on macOS or OS X: remote access to an actual Windows PC or local simulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac enables you to attach an Apple Mac to a networked Windows-powered computer to run Microsoft Windows applications and access network resources. Virtual PC for Apple Mac simulates Windows on an Apple Mac computer so you can use Windows applications directly. Progent's macOS and Mac OS X technology support experts can assist your organization to manage these products for running Microsoft Windows programs on your Apple Macs and can in addition assist your organization to evaluate and configure third-party solutions for Windows platform simulation.
Progent’s Shared Help Desk service allows your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's pool of certified desktop support technicians and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Cisco-certified Wi-Fi networking experts offer online and on-premises consulting and support services to assist your organization to design, install, manage, tune, and repair wireless networks that utilize Cisco's Meraki APs. Progent can also help you to design and deploy hybrid environments that integrate local and cloud-hosted resources and that provide easy access, enhanced security and compliance, streamlined management, and dependable operation for all your mobile and desktop endpoints.