Additional Topics of Interest

Catalyst 9000 Switch Integration Support
Catalyst Switch IOS-XR Remote Support

Progent's Cisco-certified CCIE networking consultants can assist your business to set up, manage, update, tune and debug Cisco Catalyst switches. Progent can also help your business to enhance the security of Catalyst switches and migrate efficiently from outdated appliances to modern devices.

Virtual Service Desk IT Services
Award Winning Computer Engineer Supplemental Helpdesk

Progent provides three essential types of Contact Center support including Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco experts offers your customers easy access to a reliable technical resource with extensive experience providing phone support and online troubleshooting for networks powered by Microsoft technology. Progent's concentration is on giving the support Helpdesk a respected reputation as a key contributor to company productivity. Progent's target is to fix and not merely record problems.

24x7 Call Center Setup and Support
Help Desk Online Support Services

The Contact Center service model used by Progent offers small organizations an efficient alternative to reliance on independent consultants by offering extensive technical knowledge shared by multiple support teams, optional 24x7 access to urgent help, fast escalation to top-level experts for handling the most difficult problems, service consistency and dependability, quick follow-up overseen by veteran support managers, a selection of convenient techniques for requesting support tasks, and a high level of progress transparency made possible by trouble ticket tracking and accessible via a web-based portal.

Engineer SBS
Microsoft Small Business Server 2003 Integration

Microsoft Small Business Server is a low-cost suite of server products that provides the foundation for a powerful but easy-to-manage IT network. The inter-connectivity demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for an IT expert with real-world background and broad experience in planning and implementing cohesive end-to-end business technology solutions. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This experience assures you success in installing, administering, and troubleshooting network environments based on the Microsoft SBS line of servers and programs.

SonicWall TZ500 Firewall Protecting
Auditing SonicWall

Progent's SonicWall firewall consultants can help you configure, manage, and troubleshoot SonicWall firewall products including the newer SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified cybersecurity experts can help you incorporate SonicWall security gateways into a complete network protection solution and build security into your business processes.

Android and Office integration Technology Consulting
Computer Consultant Android and SQL Server integration

Progent's veteran group of IT consultants and application specialists have extensive background providing remote and onsite support for organizations of all sizes who want to integrate Android phones and tablets into their IT systems so that mobile clients can be productive from anywhere. Progent has the range of skills to resolve technical problems that involve numerous manufacturers and that represent a combination of older and current information technology. Progent provides cost-effective remote technical support to assist you with any stage of designing, configuring, managing and troubleshooting your BYOD solution. Progent can deliver as-needed support to help you to handle especially stubborn technical problems, or Progent can provide comprehensive project management support to ensure that you finish major network projects on schedule and on budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and can provide support for operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or one-on-one classes to show you how to manage and use Android phones and tablets to maximize their business value.

SQL 2008 Reporting Services Contract Development
SQL Designer

Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the rapid development of cutting-edge high-end applications that can provide your company a significant competitive edge. SQL Server features built-in support for XML and the ability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET environment.

Linux Online Consultancy
Linux Online Specialist

Progent offers national online help and consulting services for companies who run UNIX, Linux, or Solaris environments or whose IT systems feature a mix of UNIX/Linux and Microsoft technology. Remote technical support offers maximum return for your information technology dollar by extending user productivity and limiting the time billed for network repair services. Advanced online support technology and experienced technicians and consultants combine to enable Progent to solve the majority of network problems without squandering time and expense by going to your location. In the vast majority of situations your IT issues can be remediated over the phone or via a mix of telephone support and remote connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM premier security professionals to assist with the toughest network problems.

Professionals Small Business APs
Small Business WAP121 Outsourcing

Cisco's Small Business 100, 300 and 500 family of access points are Linux-powered devices designed as value-priced Wi-Fi APs for small offices. Progent's Cisco CCIE-certified wireless infrastructure experts offer online or on-premises integration and troubleshooting services to help your organization to plan, configure, upgrade, optimize, manage and debug Cisco Small Business Wi-Fi AP environments of any size or topology.

Urgent NotPetya ransomware recovery Professional
ransomware data recovery Consultancy

Progent's seasoned ransomware recovery consultants can assist your business to restore an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.

Firepower NGFW Firewalls Network Consulting
Cisco Firepower Firewalls Online Help

Cisco's Firepower NGFWs Firewalls provide a major performance improvement over Cisco's previous-generation ASA 5500-X firewalls and offer centralized management of advanced cybersecurity capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to plan and carry out a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally control network environments that include branch offices, data centers, private clouds and public clouds.

Helpdesk for Telecommuters Outsourcing
Helpdesk for Remote Workforce Specialist

Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, optimize, administer, and troubleshoot IT networks that incorporate at-home workers.