Integration Solutions for Cisco Wireless IP Phones
Cisco 8821 Wi-Fi IP Phones ConsultantsCisco's wireless IP phones are industrial-grade wireless handsets intended for workers who are mobile within office, hospitality, retail or other venues where IT management wants user endpoints that provide more administrative control, security and ruggedness than is possible with the Bring-Your-Own-Device style of workplace communications. Integration of Cisco's wireless IP phones typically demands that you set up and optimize many components of your Wi-Fi environment such as APs, routers, Cisco wireless LAN controllers, and call management tools.

Cisco Wi-Fi IP Phones ConsultantsProgent's Cisco-certified IP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent can also assist you to install Cisco Unified CM apps like Unified Communications Manager IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center.

Progent's Cisco-certified CCIE network consultants and wireless integration consultants can help you to design, install, maintain and debug Cisco wireless IP phone solutions by performing wireless site surveys to analyze usable RF spectrum, identify which types of Cisco wireless access points should be used and where they should be located. A key component of Progent's wireless site survey is the creation of heatmaps showing your site's coverage targets.

Cisco Wireless VoIP Phone Integration Experts

Heatmaps help you design your coverage for mobile IP phones and access points

Progent can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP trunks and CUBE session border controllers, and creating UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

Cisco Wi-Fi VoIP Phone Integration Consultants

Modern features such as Call Admission Control (CAC) for mobile IP phones can be enabled on Cisco access points

Cisco 8800 Series Wireless IP Phones
Cisco's Wi-Fi phones are rugged mobile devices designed for workers who are mobile within campus, hospital or other environments where organizations are looking for mobile devices that offer greater control, security and durability than is possible with BYOD (Bring-Your-Own-Device) client devices.

Cisco Wireless IP Phone Integration ConsultingCisco's 8821 and 8812-EX Wireless IP Phones provide mobile onsite workers the benefits of voice over wireless LAN (VoWLAN) communications in environments that support 802.11a/b/g/n/ac wireless technology. The 8821 Wireless IP Phone features a 2.4-inch color display, a ruggedized case with military grade shock resistance and IP67 for resistance to dust particles and splash, extended-life batteries, a built-in speakerphone, and a Bluetooth 4.0 radio for cordless headsets. The 8821 is compatible with a wide selection of Aironet and Cisco Meraki wireless access points, and SIP IP call control is supported with Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

The 8821-EX Wireless IP Phone has the same core specs as the 8821 and includes ATEX Class 1 and Zone 2 rating. This helps prevent sparking during brief exposure within volatile environments. In addition, the 8821-EX is packaged in a body composed of industry-standard yellow plastics, which makes it easy to locate the 8821-EX in case of an emergency.

Legacy Cisco Wi-Fi IP Phones
Legacy Cisco wireless IP phones for which Progent continues offers support include the Cisco IP Phone 7925G and the IP Phone 7925G-EX. These devices are more durable than prior wireless IP phones and both feature Bluetooth 2.0. The 7925-EX features IP64 compliance and is housed in a yellow shell for easy location in the event of an emergency. Progent's consultants can also assist you to manage or migrate from discontinued 7921G model wireless IP phones.

How Progent Can Assist You to Integrate Cisco Wi-Fi IP Phones
Successful deployment of Cisco's Wi-Fi IP phones can entail the configuration and fine tuning of multiple elements of your wireless infrastructure including Wi-Fi access points, ISR routers and switches, wireless controllers, DNS and DHCP servers, TFTP servers, and IP call management tools. Upgrading your portable wireless IP phones typically requires firmware updates to Cisco network hardware and software patches to Cisco management tools. Progent's Cisco technology experts offer remote and on-premises expertise to help your IT management team to create and maintain a Cisco wireless IP phone solution by providing consulting services that can range from troubleshooting the setup of a a single wireless IP phone or access point to providing comprehensive project management or co-management services for modernizing the wireless infrastructure of an entire enterprise or campus.

Progent's certified data security experts can help you to define and configure policies for your wireless IP phones, Wi-Fi access points and other Wi-Fi network infrastructure so that your Wi-Fi ecosystems adheres to your corporate and industry standards and government regulations.

Common online consulting services delivered by Progent to integrate or troubleshoot Cisco wireless IP phones include:

  • Run wireless site surveys and identify coverage issues
  • Design Wi-Fi access point selection, layout and integration
  • Configure and validate Cisco wireless IP phones, ISP routers, switches, access points, and Wi-Fi LAN controllers
  • Configure encryption and authentication and resolve security issues
  • Deploy unified administration and zero-touch configuration for wireless IP phones
  • Audit and update Cisco Unified Communications Manager (CUCM) for supporting Wi-Fi IP phones
  • Resolve SSID and registration problems
  • Fix mask issues for Cisco Unity Connection
  • Troubleshoot DHCP and DNS server settings
  • Optimize QoS configuration including queuing and call control for wireless voice data
  • Configure secure and seamless roaming including interband
  • Debug integration problems with Bluetooth headphones
  • Isolate and resolve multipath issues
  • Fix coexistence problems with different versions of 802.11x protocols
To find out about Progent's additional consulting and troubleshooting services for Cisco network infrastructure products, select a topic: Contact Progent for Consulting Services for Cisco Wireless IP Phone Integration
To learn more about Progent's consulting services for Cisco wireless VoIP phones, call 1-800-993-9400 or visit Contact Progent.

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