Integration Solutions for Cisco Wireless IP Phones
Cisco's wireless IP phones are industrial-grade wireless handsets intended for workers who are on the move within campus, warehouse, health-care or other environments where IT management requires user endpoints that offer more control, data security and durability than is achievable with the BYOD (Bring-Your-Own-Device) style of workplace communications. Successful integration of Cisco's wireless VoIP phones typically demands that IT teams set up and optimize many key pieces of your Wi-Fi environment including wireless access points, routers, Cisco wireless LAN controllers, and management software.
Progent's Cisco-certified IP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent can also help you to install Cisco Unified Communications Manager apps such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution.
Progent's Cisco-certified CCIE network infrastructure experts and Wi-Fi integration consultants can help your organization to design, install, maintain and debug Cisco Wi-Fi IP phone environments by performing Wi-Fi site surveys to analyze usable RF spectrum, identify which models of Cisco Wi-Fi APs should be used and where they should be located. A critical component of Progent's Wi-Fi site survey is the creation of heatmaps indicating your venue's RF coverage plan.
Heatmaps help you plan your coverage for mobile IP phones and access points
Progent's consultants can provide support with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP trunks and CUBE session border controllers, and designing UCS server clustering and Cisco SRST systems for survivability.
Advanced features like Call Admission Control for mobile IP phones can be enabled on Cisco access points
Cisco 8800 Series Wireless IP Phones
Cisco's Wi-Fi phones are industrial-grade mobile units designed for professionals who are on the move within campus, hospital or other venues where organizations are looking for mobile devices that offer more manageability, security and durability than is possible with Bring-Your-Own-Device client devices.
Cisco's 8821 and 8812-EX Wi-Fi IP Phones offer mobile onsite workers the advantages of voice over wireless LAN (VoWLAN) telephony in environments that deploy 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone has a 2.4-inch color display, a durable case rated Mil-SPEC 810G for shock resistance and IP67 for resistance to dust and water, long-life batteries, an integrated speakerphone, and Bluetooth support for cordless headphones. The 8821 works with a wide range of Cisco Aironet and Cisco Meraki Wi-Fi access points, and SIP call control protocol is supported with Cisco Unified Communications Manager and Cisco CUCM Express.
The 8821-EX Wi-Fi IP Phone has the same basic features as the 8821 and adds IP64 rating. This can prevent sparking during temporary exposure within inflammable environments. In addition, the 8821-EX comes in a body composed of industry-standard yellow plastics, which makes it easy to locate the 8821-EX in a crisis.
Legacy Cisco Wireless IP Phones
Legacy Cisco Wi-Fi IP phones for which Progent continues provides support include the Cisco Unified Wireless IP Phone 7925G and the IP Phone 7925G-EX. Both these devices are more durable than prior wireless IP phones from Cisco and both include Bluetooth 2.0 including Extended Data Rate. The 7925-EX features IP64 rating and is housed in a yellow case for easy recognition in case of an emergency. Progent's consultants can also assist you to manage or upgrade end-of-life 7921G series Wi-Fi IP phones.
How Progent Can Assist You to Deploy and Manage Cisco Wi-Fi IP Phones
Successful integration of Cisco's wireless IP phones can entail the configuration and tuning of many components of your Wi-Fi network including wireless access points, ISR routers and switches, Wi-Fi LAN controllers, DHCP servers, TFTP servers, and IP call management tools. Upgrading your portable Wi-Fi VoIP phones often requires firmware updates to Cisco infrastructure hardware and software patches to Cisco management tools. Progent's Cisco technology experts can provide remote and on-premises expertise to help your IT management team to create and administer a Cisco wireless IP phone deployment by providing consulting services that range from troubleshooting the settings of a a single Wi-Fi VoIP phone or access point to providing comprehensive project management or co-management services for updating the wireless infrastructure of an entire campus.
Progent's certified data security consultants can help your organization to design and configure security policies for your wireless VoIP phones, Wi-Fi access points and other wireless network infrastructure so that your wireless ecosystems adheres to your corporate and industry requirements and government regulations.
Common remote consulting expertise provided by Progent to deploy or troubleshoot Cisco Wi-Fi IP phones include:
To learn about Progent's additional consulting and troubleshooting expertise for Cisco infrastructure products, select a topic:
Contact Progent for Consulting Support for Cisco Wireless IP Phone Solutions
- Conduct wireless site surveys and determine RF problems
- Design wireless access point selection, layout and integration
- Configure and validate Cisco wireless IP phones, ISP routers, switches, access points, and wireless network controllers
- Activate encryption and authentication and resolve security problems
- Deploy centralized management and automatic provisioning for wireless IP phones
- Audit and update Cisco CUCM for controlling wireless IP phones
- Mitigate SSID and registration problems
- Fix mask issues for Cisco Unity Connection
- Update DHCP and TFPT server settings
- Tune QoS configuration including queuing and call control for Wi-Fi voice traffic
- Configure secure and transparent roaming including interband roaming
- Debug integration issues with Bluetooth headphones
- Isolate and repair multipath issues
- Resolve coexistence issues with various versions of 802.11x standards
To find out more about Progent's consulting services for Cisco Wi-Fi VoIP phones, call 1-800-993-9400 or visit Contact Progent.