Consulting Expertise
Wireless Consulting Expertise
Online and On-Premises Help for Business Networks
Cisco Wireless IP Phone Integration and Troubleshooting
Integration Solutions for Cisco Wireless IP Phones
Cisco's wireless VoIP phones are industrial-grade wireless devices designed for professionals who are on the move within office, warehouse, health-care or other environments where IT management wants portable phones that provide more control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Integration of Cisco's wireless VoIP phones typically requires that IT teams configure and optimize many key pieces of your Wi-Fi environment such as access points, routers and switches, wireless LAN controllers, and management tools.
Progent's Cisco-certified VoIP phone and video IP phone consultants can assist your business to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent can also assist you to install Unified CM apps like Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center.
Progent's Cisco-certified CCIE network infrastructure experts and wireless deployment specialists can assist your organization to plan, implement, manage and troubleshoot Cisco wireless IP phone solutions by providing Wi-Fi site surveys to evaluate usable RF spectrum, determine which types of Cisco Wi-Fi APs should be deployed and where they should be located. An important deliverable of Progent's wireless site survey is the creation of heatmaps showing your site's coverage targets.
Progent can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, setting up SIP PSTN trunks and CUBE internetworking, and designing UCS server failover and Cisco SRST solutions for survivability.
Cisco 8800 Series Wireless IP Phones
Cisco's Wi-Fi phones are industrial-grade mobile devices designed for professionals who are mobile within warehouse, health-care or other venues where organizations are looking for mobile endpoints that offer greater manageability, data security and toughness than is possible with BYOD (Bring-Your-Own-Device) client devices.
Cisco's 8821 and 8812-EX Wireless IP Phones offer mobile on-premises workers the advantages of voice over wireless LAN (VoWLAN) communications in environments that support 802.11a/b/g/n/ac wireless technology. The 8821 Wireless IP Phone has a 2.4-inch color screen, a durable housing rated Mil-SPEC 810G for shock resistance and IP67 for resistance to dust particles and splash, long-life batteries, an integrated full-duplex speakerphone, and Bluetooth support for wireless headphones. The 8821 works with a wide range of Aironet and Cisco Meraki wireless APs, and SIP call control is supported with Cisco CUCM and Cisco CUCM Express.
The 8821-EX Wi-Fi IP Phone offers the same core features as the 8821 and includes CSA Division 1 Class 22 rating. This helps avoid sparking during temporary exposure within inflammable environments. In addition, the 8821-EX is packaged in a housing composed of industry-standard yellow plastics, which makes it easier to locate the 8821-EX in case of a crisis.
Legacy Cisco Wireless IP Phones
Legacy Cisco Wi-Fi IP phones for which Progent still offers expertise include the Cisco IP Phone 7925G and the IP Phone 7925G-EX. Both these devices are more durable than prior models from Cisco and both include Bluetooth 2.0 including Extended Data Rate. The 7925-EX features IP64 rating and is housed in a yellow shell for easy location in case of an emergency. Progent's consultants can also help you to maintain or upgrade end-of-life 7921G model wireless IP phones.
How Progent Can Help You to Deploy and Manage Cisco Wireless IP Phones
Successful deployment of Cisco's wireless IP phones can entail the configuration and tuning of many elements of your wireless network including wireless APs, ISR routers and switches, wireless controllers, DNS and DHCP servers, TFTP servers, and call management software. Upgrading your mobile Wi-Fi VoIP phones often requires firmware updates to Cisco network hardware and software updates to Cisco management tools. Progent's Cisco technology experts can provide remote and onsite support to assist your IT team to implement and maintain a Cisco Wi-Fi IP phone solution by providing integration services that can range from troubleshooting the settings of a a single wireless IP phone or access point to providing comprehensive project management or co-management services for updating the Wi-Fi backbone of an entire campus.
Progent's certified cybersecurity experts can help your organization to design and implement security policies for your mobile VoIP phones, wireless access points and other wireless infrastructure so that your wireless environment adheres to your corporate and industry standards and government mandates.
Common online consulting expertise delivered by Progent to integrate or debug Cisco Wi-Fi IP phones include:
- Perform wireless site surveys and determine RF problems
- Design Wi-Fi AP selection, layout and integration
- Configure and test Cisco Wi-Fi IP phones, routers, switches, access points, and wireless LAN controllers
- Activate encryption and client authentication and resolve security problems
- Deploy unified management and automatic provisioning for Wi-Fi IP phones
- Audit and update Cisco CUCM for controlling wireless IP phones
- Mitigate SSID and registration problems
- Resolve mask issues for Cisco Unity Connection
- Update DHCP and DNS server settings
- Optimize QoS configuration such as queuing and call control for wireless voice traffic
- Configure secure and transparent roaming including interband roaming
- Debug connectivity issues with Bluetooth headsets
- Isolate and repair multipath issues
- Fix coexistence issues with different editions of 802.11x protocols
- Overview of Progent's Cisco Consulting Services
- Timely Online Support from a CCIE Consultant
- Cisco Firepower Firewalls: Configuration and Management Support
- ASA 5500-X Series Firewall with Cisco Firepower Services: Integration and Troubleshooting Support
- Cisco ASA 5500 Firewall Consulting Assistance
- Cisco PIX Series Firewall Upgrade. Migration Support
- Cisco Routers Consulting Support
- Cisco Wireless Engineering Services
- Cisco Aironet APs Consulting Help
- Cisco Small Business 100, 300 and 500 Wireless APs System Design Support
- Cisco WiFi Controllers Consultants
- Meraki APs Consulting Services
- Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Consulting and Technical Support
- Cisco Voice over IP (VoIP) Phones and IP Video Desktop Phones Expertise and Wireless IP Phone Configuration
- Cisco Jabber Configuration and Troubleshooting Expertise
- Catalyst Switches Engineering Expertise
- Cisco Nexus Switches Support and Troubleshooting Expertise
- Meraki Switches Support and Troubleshooting Services
- Cisco VPN and Network Security Engineering Assistance
- SIP and CUBE Integration Solutions: SIP Trunking and CUBE Integration Consulting
- Infrastructure Design for Cisco-powered Datacenters and Colocation Centers
- Data Center Design Services for Service Providers
- Remote Management Solutions for Cisco-powered Environments
To learn more about Progent's consulting expertise for Cisco wireless IP phones, call
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An index of content::
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SUS Technology Professional
Microsoft Software Update Services Setup and Support
Microsoft Windows Server Update Services enables network managers to deploy and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can fully and easily manage the distribution of patches that are released through Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial setup of Microsoft SUS such as designing the Microsoft WSUS deployment, configuring user's workstations, defining the Group Policy parameters, and ensuring your Microsoft SUS Group Policy Object is linked to an Active Directory container appropriate for your system environment.
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VMware vCloud Suite Consultancy Engineer for VMware NSX Architecture
Meraki Wave 2 Wi-Fi Access Point Computer Consulting
Setup and Support for Meraki Access Point Management
Progent's Cisco Meraki wireless access point experts offer remote and on-premises support to assist businesses of any size to plan, deploy, maintain, upgrade or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help your business to set up and support Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco products such as switches, routers and ASA firewalls to build a cohesive network infrastructure that provides the same access, performance, security compliance, ease of management and uptime for wired and wireless clients regardless of their location or device.
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Small Business IT Outsourcing Company for Small Office
Small Business Outsourcing Firm
Progent provides the help of Microsoft and Cisco-Premier network support professionals to offer clients economical ways to help organizations optimize the benefits of Microsoft and Cisco products. For networks that range from small offices to nationwide enterprises, Progent's network engineers can assist you to enhance your network's e-mail infrastructure, security, reliability, throughput, and system administration.
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Lync Server 2010 Technology Professional
Engineer for Microsoft Lync
Progent's Microsoft consultants can assist you to assess the benefits of Lync Server 2010 for your environment and can help you to plan and execute a deployment of Lync Server that unifies the control of Instant Messaging and Presence and improves the productivity of your office staff, telecommuters, and mobile workforce. Progent's consultant's can also assist you to carry out a smooth upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, interface Lync Server 2010 with Exchange Server, Microsoft SharePoint, and Microsoft SQL Server, show you how to use Microsoft Lync Server 2010 to enhance the team-computing functions of MS Office programs, and provide webinar training and ongoing support for Lync and other Microsoft technologies.
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Technical Support Services for Service Reporting
Service Reporting IT Consultants
Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every staff member to every customer. The discipline of documenting and organizing support activity results in more efficient support and avoids a variety of common misfortunes such as when a service client is virtually held captive to a consultant who won’t let go of the keys to the kingdom.
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