Integration Solutions for Cisco Wireless IP Phones
Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets intended for professionals who are mobile within office, warehouse, health-care or other venues where IT management wants portable phones that offer more administrative control, data security and ruggedness than is achievable with the Bring-Your-Own-Device style of mobile communications. Integration of Cisco's wireless VoIP phones typically demands that you set up and fine tune many key pieces of your Wi-Fi infrastructure including APs, switches, wireless LAN controllers, and call management tools.
Progent's Cisco-certified VoIP phone and video IP phone consultants can assist your business to integrate, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent can also help you to configure Unified CM apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center.
Progent's Cisco-certified CCIE network consultants and Wi-Fi configuration consultants can assist your organization to design, install, manage and troubleshoot Cisco wireless IP phone environments by providing Wi-Fi site surveys to evaluate usable RF spectrum, determine which models of Cisco wireless access points should be deployed and where they can best be placed. A key component of Progent's wireless site survey is the creation of heatmaps indicating your venue's RF coverage plan.
Heatmaps help you plan your RF coverage for mobile IP phones and access points
Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, fixing QoS issues, configuring SIP PSTN trunks and CUBE session border controllers, and designing UCS server failover and Cisco SRST solutions for survivability.
Modern features like Call Admission Control (CAC) for mobile IP phones can be enabled on Cisco access points
Cisco 8800 Series Wi-Fi IP Phones
Cisco's wireless IP phones are industrial-grade mobile units intended for workers who are mobile within campus, health-care or other environments where IT management is looking for mobile endpoints that provide greater manageability, security and durability than is achievable with Bring-Your-Own-Device client devices.
Cisco's 8821 and 8812-EX Wi-Fi IP Phones offer mobile onsite users the advantages of voice over wireless LAN (VoWLAN) telephony in venues that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone has a 2.4-inch color screen, a ruggedized case with military grade shock resistance and IP67 for resistance to dust and water, extended-life batteries, a built-in speakerphone, and Bluetooth support for cordless headphones. The 8821 is compatible with a broad selection of Aironet and Meraki wireless access points, and SIP IP call control is supported via Cisco CUCM and Cisco CUCM Express.
The 8821-EX Wi-Fi IP Phone has the same basic features as the 8821 and includes IP64 rating. This can prevent sparking during brief exposure within combustible environments. In addition, the 8821-EX is packaged in a housing composed of industry-recognized yellow plastics, which makes it easy to find the 8821-EX in a crisis.
Legacy Cisco Wi-Fi IP Phones
Legacy Cisco wireless IP phones for which Progent still provides expertise include the Cisco IP Phone 7925G and the 7925G-EX. Both these units are more durable than earlier models and both feature Bluetooth 2.0. The 7925-EX features ATEX Class 1 Zone 2 and IP64 compliance and is housed in a yellow shell for easy location in the event of an emergency. Progent's consultants can also help you to maintain or migrate from discontinued 7921G model Wi-Fi IP phones.
How Progent Can Help You to Deploy and Manage Cisco Wi-Fi IP Phones
Successful deployment of Cisco's wireless IP phones can involve the configuration and fine tuning of multiple components of your wireless infrastructure including wireless access points, routers and switches, wireless LAN controllers, DNS servers, TFTP servers, and IP call management tools. Updating your portable wireless VoIP devices typically requires firmware updates to Cisco infrastructure hardware and software patches to Cisco management tools. Progent's Cisco technology consultants can provide remote and onsite expertise to help your IT team to implement and maintain a Cisco Wi-Fi IP phone solution by delivering consulting services that can range from reviewing the settings of a troublesome wireless VoIP phone or AP to providing project management or co-management services for updating the Wi-Fi backbone of an entire enterprise.
Progent's certified data security consultants can assist you to design and configure policies for your mobile IP phones, Wi-Fi APs and other Wi-Fi network infrastructure so that your Wi-Fi ecosystems adheres to your corporate and industry standards and government regulations.
Typical remote consulting expertise delivered by Progent to deploy or debug Cisco Wi-Fi IP phones include:
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Contact Progent for Consulting Services for Cisco Wireless IP Phone Solutions
- Conduct wireless site surveys and determine coverage issues
- Design Wi-Fi access point selection, layout and integration
- Setup and test Cisco wireless IP phones, ISP routers, switches, APs, and Wi-Fi LAN controllers
- Activate encryption and authentication and resolve security problems
- Deploy centralized management and automatic provisioning for Wi-Fi IP phones
- Review and tune Cisco Unified Communications Manager (CUCM) for supporting wireless IP phones
- Mitigate SSID and registration problems
- Fix mask issues for Cisco Unity Connection
- Update DHCP and TFPT server settings
- Optimize QoS settings including queuing and call control for Wi-Fi voice data
- Configure secure and seamless roaming including interband roaming
- Debug connectivity issues with Bluetooth headphones
- Isolate and resolve multipath problems
- Fix coexistence problems with different versions of 802.11x protocols
To learn more about Progent's consulting services for Cisco Wi-Fi VoIP phones, call 1-800-993-9400 or visit Contact Progent.