Integration Solutions for Cisco Wireless IP Phones
Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets designed for professionals who are mobile within office, warehouse, health-care or other venues where IT management requires user endpoints that offer more control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of mobile communications. Creating solutions with Cisco's wireless IP phones typically requires that you configure and optimize numerous key pieces of your wireless infrastructure including access points, routers, wireless LAN controllers, and call management software.
Progent's Cisco-certified VoIP phone and video IP phone consultants can help your business to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent can also assist you to configure Cisco Unified CM apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center.
Progent's Cisco-certified CCIE network consultants and Wi-Fi configuration consultants can assist you to design, implement, maintain and debug Cisco Wi-Fi IP phone solutions by providing Wi-Fi site surveys to evaluate usable RF spectrum, identify which models of Cisco wireless APs should be deployed and where they can best be placed. An important component of Progent's Wi-Fi site survey is the production of heatmaps indicating your site's RF coverage plan.
Heatmaps help you plan your coverage for mobile IP phones and APs
Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, fixing QoS issues, integrating SIP trunks and CUBE internetworking, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
Advanced features like Call Admission Control (CAC) for mobile IP phones can be activated on Cisco access points
Cisco 8800 Series Wi-Fi IP Phones
Cisco's wireless IP phones are rugged handheld devices intended for workers who are mobile within warehouse, hospital or other environments where IT management is looking for mobile endpoints that offer greater control, security and durability than is possible with BYOD (Bring-Your-Own-Device) client devices.
Cisco's 8821 and 8812-EX Wireless IP Phones offer mobile on-premises users the advantages of voice over wireless LAN (VoWLAN) telephony in environments that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone has a 2.4-inch color screen, a ruggedized case with military grade shock resistance and IP67 for resistance to dust and splash, long-life batteries, a built-in speakerphone, and Bluetooth support for wireless headphones. The 8821 is compatible with a wide range of Cisco Aironet and Meraki wireless APs, and SIP call control protocol is supported via Cisco Unified Communications Manager and Cisco CUCM Express.
The 8821-EX Wireless IP Phone offers the same core specs as the 8821 and adds IP64 compliance. This can prevent sparking during brief exposure within inflammable environments. In addition, the 8821-EX is packaged in a housing made of industry-standard yellow plastics, which makes it easier to locate the 8821-EX in case of a crisis.
Legacy Cisco Wireless IP Phones
Legacy Cisco wireless IP phones for which Progent still offers support include the Cisco IP Phone 7925G and the IP Phone 7925G-EX. Both these devices are more rugged than prior wireless IP phones from Cisco and both incorporate Bluetooth 2.0 including Extended Data Rate. The 7925-EX includes ATEX Class 1 Zone 2 and IP64 compliance and is enclosed in a yellow shell for easy location in the event of an emergency. Progent can also assist you to manage or upgrade discontinued 7921G series wireless IP phones.
How Progent Can Help You to Integrate Cisco Wireless IP Phones
Optimal integration of Cisco's Wi-Fi IP phones can involve the configuration and tuning of many components of your wireless infrastructure including Wi-Fi APs, routers and switches, wireless controllers, DNS servers, TFTP servers, and IP call management software. Upgrading your mobile Wi-Fi IP phones typically requires firmware patches to Cisco network appliances and software updates to Cisco management applications. Progent's Cisco technology experts offer online and on-premises expertise to help your IT management team to implement and maintain a Cisco wireless IP phone solution by providing integration services that can range from reviewing the setup of a troublesome Wi-Fi IP phone or AP to providing project management or co-management services for modernizing the wireless infrastructure of an entire enterprise or campus.
Progent's certified data security experts can assist your organization to design and implement policies for your Wi-Fi IP phones, wireless APs and other Wi-Fi network infrastructure so that your Wi-Fi ecosystems complies with your company and industry requirements and government mandates.
Typical remote consulting services provided by Progent to deploy or troubleshoot Cisco mobile IP phones include:
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Contact Progent for Consulting Support for Cisco Wi-Fi IP Phone Integration
- Conduct wireless site surveys and determine coverage issues
- Plan Wi-Fi access point selection, placement and configuration
- Configure and test Cisco Wi-Fi IP phones, routers, switches, access points, and Wi-Fi network controllers
- Configure encryption and authentication and fix security problems
- Set up unified administration and automatic configuration for wireless IP phones
- Review and tune Cisco Unified Communications Manager (CUCM) for controlling Wi-Fi IP phones
- Resolve SSID and registration problems
- Resolve mask problems for Cisco Unity Connection
- Troubleshoot DHCP and TFPT server settings
- Optimize QoS configuration including queuing and call control for Wi-Fi voice traffic
- Configure protected and seamless roaming including interband roaming
- Resolve connectivity problems with Bluetooth headsets
- Identify and resolve multipath problems
- Resolve coexistence problems with different editions of 802.11x protocols
To find out more about Progent's consulting services for Cisco Wi-Fi VoIP phones, call 1-800-993-9400 or visit Contact Progent.