Wireless Consulting Services
Remote and On-Premises Help for Business Networks
Cisco Wireless IP Phone Integration and Troubleshooting
Integration Solutions for Cisco Wireless IP Phones
Cisco's wireless IP phones are industrial-grade wireless devices designed for professionals who are on the move within campus, warehouse, retail or other environments where IT management requires user endpoints that offer more control, data security and ruggedness than is possible with the Bring-Your-Own-Device style of workplace communications. Successful integration of Cisco's wireless VoIP phones typically demands that IT teams configure and fine tune numerous components of your Wi-Fi environment such as access points, switches, Cisco wireless LAN controllers, and network management tools.
Progent's Cisco-certified IP phone and video IP phone consultants can assist you to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent can also help you to install Unified CM applications such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center.
Progent's Cisco-certified CCIE network experts and wireless deployment consultants can help your organization to plan, implement, manage and troubleshoot Cisco wireless IP phone environments by performing Wi-Fi site surveys to analyze usable RF spectrum, identify which types of Cisco Wi-Fi APs should be deployed and where they can best be located. An important component of Progent's wireless site survey is the creation of heatmaps showing your venue's RF coverage targets.
Progent can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS issues, setting up SIP PSTN trunks and CUBE internetworking, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.
Cisco 8800 Series Wireless IP Phones
Cisco's Wi-Fi phones are rugged handheld units designed for workers who are mobile within campus, health-care or other environments where organizations are looking for mobile endpoints that provide greater manageability, security and durability than is possible with Bring-Your-Own-Device endpoints.
Cisco's 8821 and 8812-EX Wi-Fi IP Phones provide mobile on-premises users the advantages of voice over wireless LAN (VoWLAN) communications in environments that deploy 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone features a 2.4-inch color display, a durable housing with military grade shock resistance and IP67 for resistance to dust particles and water, extended-life batteries, an integrated full-duplex speakerphone, and a Bluetooth 4.0 radio for wireless headphones. The 8821 is compatible with a wide range of Cisco Aironet and Cisco Meraki Wi-Fi access points, and SIP call control protocol is supported with Cisco CUCM and Cisco Unified Communications Manager Express.
The 8821-EX Wireless IP Phone offers the same core features as the 8821 and adds ATEX Class 1 and Zone 2 compliance. This helps prevent sparking during temporary exposure within combustible sites. In addition, the 8821-EX comes in a housing composed of industry-recognized yellow plastics, which makes it easier to locate the 8821-EX in case of an emergency.
Legacy Cisco Wi-Fi IP Phones
Legacy Cisco Wi-Fi IP phones for which Progent continues offers expertise include the Cisco Unified Wireless IP Phone 7925G and the IP Phone 7925G-EX. Both these units are more durable than earlier wireless IP phones and both include Bluetooth 2.0 including Extended Data Rate. The 7925-EX includes ATEX Class 1 Zone 2 and IP64 rating and is enclosed in a yellow shell for easy recognition in case of an emergency. Progent can also help you to maintain or migrate from end-of-life 7921G series Wi-Fi IP phones.
How Progent Can Help You to Integrate Cisco Wi-Fi IP Phones
Successful integration of Cisco's Wi-Fi IP phones can involve the configuration and tuning of multiple elements of your Wi-Fi infrastructure including Wi-Fi access points, routers and switches, wireless LAN controllers, DHCP servers, TFTP servers, and IP call management software. Upgrading your mobile Wi-Fi IP devices often involves firmware patches to Cisco infrastructure hardware and software updates to Cisco management applications. Progent's Cisco-certified consultants offer online and onsite support to help your IT management team to create and maintain a Cisco wireless IP phone deployment by providing consulting services that can range from troubleshooting the setup of a a single Wi-Fi IP phone or access point to providing comprehensive project management or co-management services for updating the Wi-Fi backbone of an entire enterprise.
Progent's certified cybersecurity experts can help your organization to design and configure security policies for your wireless VoIP phones, wireless access points and other Wi-Fi infrastructure so that your wireless environment complies with your company and industry requirements and government mandates.
Common online consulting expertise delivered by Progent to integrate or debug Cisco wireless IP phones include:
- Perform wireless site surveys and determine RF problems
- Design wireless access point selection, placement and configuration
- Configure and test Cisco wireless IP phones, ISP routers, switches, APs, and wireless network controllers
- Configure encryption and client authentication and resolve security issues
- Set up centralized administration and automatic configuration for Wi-Fi IP phones
- Audit and tune Cisco CUCM for controlling Wi-Fi IP phones
- Resolve SSID and registration anomalies
- Resolve mask issues for Cisco Unity Connection
- Troubleshoot DHCP and DNS server settings
- Tune QoS settings including queuing and call control for wireless voice data
- Implement safe and transparent roaming including interband roaming
- Resolve integration issues with Bluetooth headphones
- Isolate and repair multipath issues
- Fix coexistence problems with different editions of 802.11x standards
- Introduction to Progent's Cisco Engineering Services
- Fast Online Access to a Cisco Certified Internetwork Expert (CCIE) Consultant
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- Cisco Wireless Deployment Expertise
- Cisco Aironet APs Design Expertise
- Cisco Small Business Wireless Access Points Deployment Services
- Catalyst 802.11ax Access Points Solution Design, Deployment and Debugging Consulting
- Cisco Wireless Controllers Support Services
- Meraki Wireless APs Consulting Help
- Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Configuration and Technical Support
- Cisco Voice over IP Phones and IP Video Desktop Phones Consulting and Wireless VoIP Phone Integration
- Cisco Jabber Configuration and Troubleshooting Expertise
- Cisco Catalyst Switches Configuration and Maintenance Expertise
- Cisco Nexus Switches Configuration and Maintenance Services
- Meraki Switches Consulting and Support Services
- Cisco Security and VPN Setup and Troubleshooting Assistance
- SIP and CUBE Integration Solutions: SIP PSTN Trunks and Cisco CUBE Integration Consulting
- Design and Support for Cisco-powered Data Centers
- Network Design Expertise for Service Providers
- Centralized Network Management Techniques for Cisco Environments
To learn more about Progent's consulting services for Cisco Wi-Fi VoIP phones, call
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