Integration Solutions for Cisco Wireless IP Phones
Cisco's wireless VoIP phones are industrial-grade wireless devices designed for workers who are on the move within campus, hospitality, retail or other venues where management wants user endpoints that provide more administrative control, security and durability than is possible with the Bring-Your-Own-Device mode of mobile communications. Integration of Cisco's wireless VoIP phones usually demands that you set up and fine tune many key pieces of your Wi-Fi infrastructure including access points, routers, wireless LAN controllers, and network management software.
Progent's Cisco-certified VoIP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent can also help you to configure Cisco Unified Communications Manager apps such as Unified CM IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center.
Progent's Cisco-certified CCIE network infrastructure experts and wireless configuration consultants can assist your organization to plan, implement, manage and debug Cisco Wi-Fi IP phone environments by providing wireless site surveys to analyze usable RF spectrum, identify which models of Cisco Wi-Fi APs should be used and where they should be placed. A key component of Progent's Wi-Fi site survey is the creation of heatmaps indicating your venue's RF coverage targets.
Heatmaps help you design your coverage for mobile IP phones and APs
Progent can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, resolving QoS issues, integrating SIP trunks and CUBE session border controllers, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
Modern features like Call Admission Control for mobile IP phones can be enabled on Cisco access points
Cisco 8800 Series Wi-Fi IP Phones
Cisco's Wi-Fi phones are industrial-grade mobile devices intended for professionals who are on the move within campus, hospital or other environments where IT management is looking for mobile devices that offer greater control, data security and toughness than is possible with BYOD endpoints.
Cisco's 8821 and 8812-EX Wi-Fi IP Phones provide mobile on-premises workers the benefits of voice over wireless LAN (VoWLAN) telephony in venues that deploy 802.11a/b/g/n/ac wireless technology. The 8821 Wireless IP Phone has a 2.4-inch color screen, a ruggedized case with military grade shock resistance and IP67 for resistance to dust and splash, long-life batteries, a built-in speakerphone, and a Bluetooth 4.0 radio for wireless headphones. The 8821 is compatible with a broad selection of Cisco Aironet and Meraki Wi-Fi access points, and SIP IP call control is supported via Cisco CUCM and Cisco CUCM Express.
The 8821-EX Wi-Fi IP Phone offers the same core specs as the 8821 and adds CSA Division 1 Class 22 rating. This helps prevent sparking during temporary exposure within volatile environments. In addition, the 8821-EX is packaged in a housing made of industry-standard yellow plastics, which makes it easier to find the 8821-EX in case of a crisis.
Legacy Cisco Wireless IP Phones
Legacy Cisco wireless IP phones for which Progent still offers expertise include the Cisco IP Phone 7925G and the 7925G-EX. These units are more durable than prior models from Cisco and both include Bluetooth 2.0 including Extended Data Rate. The 7925-EX features ATEX Class 1 Zone 2 rating and is housed in a yellow case for easy recognition in the event of an emergency. Progent's consultants can also help you to maintain or upgrade legacy 7921G model wireless IP phones.
How Progent Can Help You to Deploy and Manage Cisco Wi-Fi IP Phones
Optimal integration of Cisco's wireless IP phones can entail the configuration and tuning of multiple components of your Wi-Fi infrastructure including wireless APs, ISR routers and switches, Wi-Fi LAN controllers, DHCP servers, TFTP servers, and IP call management tools. Upgrading your portable Wi-Fi VoIP devices typically involves firmware updates to Cisco network appliances and software patches to Cisco management platforms. Progent's Cisco-certified experts offer remote and on-premises expertise to assist your IT management team to implement and maintain a Cisco Wi-Fi IP phone solution by delivering consulting services that range from reviewing the settings of a a single wireless VoIP phone or AP to providing comprehensive project management or co-management services for updating the Wi-Fi backbone of an entire campus.
Progent's certified data security experts can help your organization to define and configure policies for your mobile VoIP phones, wireless access points and other Wi-Fi infrastructure so that your Wi-Fi environment complies with your corporate and industry requirements and government regulations.
Common remote consulting expertise delivered by Progent to deploy or debug Cisco mobile IP phones include:
To learn about Progent's additional consulting and troubleshooting services for Cisco infrastructure technology, select a topic:
Contact Progent for Consulting Support for Cisco Wireless IP Phone Integration
- Run wireless site surveys and determine RF problems
- Design Wi-Fi access point selection, layout and integration
- Setup and validate Cisco Wi-Fi IP phones, routers, switches, access points, and wireless network controllers
- Activate encryption and client authentication and resolve security issues
- Set up centralized administration and automatic configuration for wireless IP phones
- Review and tune Cisco CUCM for controlling wireless IP phones
- Mitigate SSID and registration issues
- Fix mask issues for Cisco Unity Connection
- Troubleshoot DHCP and DNS server settings
- Optimize QoS configuration including queuing and call control for wireless voice data
- Set up safe and transparent roaming including interband
- Resolve connectivity problems with Bluetooth headsets
- Isolate and repair multipath problems
- Resolve coexistence issues with various editions of 802.11x protocols
To learn more about Progent's consulting services for Cisco wireless VoIP phones, call 1-800-993-9400 or visit Contact Progent.