Integration Solutions for Cisco Wireless IP Phones
Cisco 8821 Wireless IP Phones ExpertsCisco's wireless IP phones are industrial-grade Wi-Fi handsets designed for workers who are on the move within office, hospitality, health-care or other environments where IT management wants portable phones that offer more administrative control, data security and ruggedness than is possible with the Bring-Your-Own-Device mode of mobile collaboration. Integration of Cisco's wireless IP phones usually demands that IT teams set up and optimize many key pieces of your Wi-Fi environment such as wireless access points, switches, wireless LAN controllers, and network management software.

Cisco Wireless IP Phones ExpertsProgent's Cisco-certified VoIP phone and video IP phone consultants can help you to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent can also assist you to configure Cisco Unified CM apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center.

Progent's Cisco-certified CCIE network infrastructure experts and Wi-Fi deployment specialists can assist your organization to design, implement, manage and troubleshoot Cisco wireless IP phone environments by providing Wi-Fi site surveys to evaluate usable RF spectrum, determine which models of Cisco Wi-Fi access points should be deployed and where they should be placed. A key component of Progent's Wi-Fi site survey is the production of heatmaps showing your venue's coverage targets.

Cisco Wi-Fi VoIP Phone Configuration Consultants

Heatmaps help you design your RF coverage for mobile IP phones and access points

Progent can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, fixing IP phone registration issues, setting up SIP PSTN trunks and CUBE internetworking, and creating Cisco UCS server clustering and Cisco SRST systems for high availability.

Cisco Wi-Fi IP Phone Configuration Experts

Advanced features like Call Admission Control (CAC) for mobile IP phones can be activated on Cisco APs

Cisco 8800 Series Wireless IP Phones
Cisco's Wi-Fi phones are industrial-grade handheld units intended for workers who are mobile within warehouse, health-care or other environments where organizations are looking for mobile endpoints that provide more manageability, data security and toughness than is possible with Bring-Your-Own-Device client devices.

Cisco Wireless IP Phone Integration ConsultingCisco's 8821 and 8812-EX Wireless IP Phones offer mobile onsite workers the benefits of voice over wireless LAN (VoWLAN) communications in venues that support 802.11a/b/g/n/ac wireless technology. The 8821 Wireless IP Phone has a 2.4-inch color screen, a durable case with military grade shock resistance and IP67 for resistance to dust particles and splash, long-life batteries, an integrated speakerphone, and a Bluetooth 4.0 radio for wireless headsets. The 8821 works with a broad selection of Aironet and Cisco Meraki Wi-Fi APs, and SIP IP call control protocol is supported with Cisco CUCM and Cisco CUCM Express.

The 8821-EX Wireless IP Phone has the same core specs as the 8821 and includes ATEX Class 1 and Zone 2 rating. This can prevent sparking during brief exposure within volatile environments. Also, the 8821-EX is packaged in a body composed of industry-recognized yellow plastics, which makes it easy to locate the 8821-EX in an emergency.

Legacy Cisco Wi-Fi IP Phones
Legacy Cisco wireless IP phones for which Progent still offers support include the Cisco Unified Wireless IP Phone 7925G and the 7925G-EX. Both these devices are more rugged than prior Wi-Fi IP phones from Cisco and both incorporate Bluetooth 2.0. The 7925-EX features ATEX Class 1 Zone 2 rating and is enclosed in a yellow shell for easy location in the event of an emergency. Progent can also assist you to maintain or migrate from end-of-life 7921G model Wi-Fi IP phones.

How Progent Can Help You to Integrate Cisco Wi-Fi IP Phones
Optimal deployment of Cisco's Wi-Fi IP phones can entail the configuration and tuning of many components of your wireless infrastructure including wireless access points, ISR routers and switches, Wi-Fi controllers, DNS and DHCP servers, TFTP servers, and call management tools. Updating your portable wireless IP devices typically requires firmware updates to Cisco network hardware and software patches to Cisco management platforms. Progent's Cisco-certified experts offer remote and onsite support to help your IT management team to create and administer a Cisco wireless IP phone solution by providing consulting services that can range from troubleshooting the setup of a troublesome wireless IP phone or AP to providing project management or co-management services for modernizing the Wi-Fi backbone of an entire enterprise.

Progent's certified data security consultants can assist your organization to define and configure policies for your mobile IP phones, Wi-Fi APs and other wireless infrastructure so that your Wi-Fi environment complies with your corporate and industry requirements and government regulations.

Typical online consulting services provided by Progent to integrate or troubleshoot Cisco mobile IP phones include:

  • Conduct wireless site surveys and determine RF problems
  • Design wireless access point selection, placement and integration
  • Setup and test Cisco wireless IP phones, ISP routers, switches, APs, and wireless network controllers
  • Activate encryption and authentication and fix security problems
  • Deploy centralized administration and automatic provisioning for Wi-Fi IP phones
  • Audit and tune Cisco CUCM for controlling Wi-Fi IP phones
  • Resolve SSID and registration problems
  • Fix mask issues for Cisco Unity Connection
  • Update DHCP and TFPT server settings
  • Tune QoS configuration such as queuing and call control for Wi-Fi voice traffic
  • Configure safe and seamless roaming including interband
  • Resolve connectivity problems with Bluetooth headphones
  • Identify and resolve multipath issues
  • Fix coexistence issues with various editions of 802.11x protocols
To learn about Progent's additional consulting and debugging expertise for Cisco infrastructure technology, select a topic: Contact Progent for Consulting Services for Cisco Wireless IP Phone Solutions
To learn more about Progent's consulting expertise for Cisco wireless IP phones, call 1-800-993-9400 or visit Contact Progent.



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