Progent's certified Office Word and Office 365 Word experts can provide a broad selection of affordable online consulting services to help you to maintain your legacy Microsoft Office Word solution or assist you to move to a current version of Office Word. Support offered by Progent's Word experts include VBA software development, isolating and fixing compatibility problems between different versions of Word, interfacing Office Word with other Office apps like Office Excel and Microsoft Outlook or with third-party platforms and add-ons,network enhancements for dependable. reliable cloud connectivity, security support, smart phone integration, and online training classes customized for your special requirements.
Progent's Microsoft-certified consultants can assist you to assess the benefits of Lync Server for your business and can help you to plan and execute a rollout of Lync Server 2010 that consolidates the management of Instant Messaging and Presence and increases the productivity of your office employees, at-home workers, and smartphone users. Progent's consultant's can in addition help you to carry out a smooth migration to Lync Server from Office Communications Server or Microsoft Live Communications Server, interface Lync Server 2010 with Exchange Server, SharePoint Server, and SQL Server, show you how you can run Lync Server 2010 to enhance the team-computing capabilities of Microsoft Office applications, and offer training and continuing support for Lync Server 2010 and other Microsoft technologies.
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks.
Progent's CISSP-premier cybersecurity consultants can assist organizations of all sizes with any facet of information system security. Progent can help create cost-effective cybersecurity systems that protect a small business against advanced malware attacks or Progent can plan, configure, and manage a comprehensive security environment for hybrid enterprise networks that accommodate local, remote, and mobile users sharing IT resources distributed across multiple physical datacenters and public and private clouds.
Progent's CISM-certified security consultants can show you how to secure your Apple Mac network through professional support offerings such as performing security audits, recovery from virus and denial of service attacks, setting up firewalls, integrating safe remote and mobile connectivity, deploying monitoring software for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy adapted for the particular objectives of your business network.
Progent's Jabber consultants can provide remote or on-premises expertise to assist organizations of all sizes to design, deploy, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent can provide advanced support for all the products, technologies and services that make up building a cohesive Cisco Jabber solution including Cisco network devices and management tools, Microsoft Office applications, Windows and Mac desktops, iOS and Android smartphones, SIP interfaces, Wi-Fi systems, cyber security, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a cohesive collaboration ecosystem.
Progent’s Technical Response Center offers national remote troubleshooting for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Premier support professionals offer phone help and remote secure computer connection to isolate and resolve network problems rapidly and economically. The scope of technical experience available from Progent's team of country-wide support engineers allows Progent to escalate even the toughest network issues to appropriate experts as required.
Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, in the trenches of network service, executing a broad range of technical projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This ensures that you get not just world-class IT capability, but also a consultant with field-tested methods for applying computer knowledge to repair actual network problems efficiently.
Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and maintaining email systems for companies in the and across the U.S. Progent provides economical Microsoft Exchange Servers consulting support to ensure that your email system offers compliance, high uptime, easy access for off-site and mobile users, time-saving administrative utilities, and seamless integration with telecommunications. Progent offers consulting and support services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Microsoft Exchange 2010 Server, Microsoft Exchange 2007 Server, Exchange 2003, and Exchange 20000 Server. Progent can also assist small or mid-size businesses to upgrade to Microsoft Exchange 2016 or MS Exchange 2013.
If you need help creating, improving, or troubleshooting applications for Windows, any version of Linux, or the Web, Progent’s team of program developers, database designers, and project managers can ensure you get the project completed on schedule and within your budget. Progent's experienced software programmers offer cost-effective and efficient remote help for jobs as simple as creating VBA macros for Office Excel or as large as rolling out mission-critical database applications based on SQL Server or Oracle.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it.
Progent's SonicWall firewall consultants can help you deploy, maintain, and tune SonicWall firewall/VPN devices including the current SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 2040 products. Progent's CISSP and CISA-certified network security experts can help you incorporate SonicWall security gateways into a complete security solution and design security into your corporate practices.
Progent can assist companies of all sizes to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify IT management and reduce equipment investments. Azure includes a comprehensive library of public cloud services and Progent can assist you to evaluate the benefits and limitations of different cloud computing models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and resources and make sure you avoid the typical mistakes small organizations make when migrating to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN connections and also to manage iPhones and iPads and Android smartphones and tablets.
Progent can provide affordable remote access to an Oracle-certified MySQL administrator or application developer and can assist businesses of any size to configure and maintain MySQL in a dependable network infrastructure that offers advanced speed, expandability, and protection. Progent also has proven skill assisting businesses port applications from an Oracle environment to MySQL.
The server cluster technology built into the high-end editions of Microsoft Windows Server 2008 has been radically redesigned to simplify the deployment, setup, and management of clusters that provide greater levels of network availability, protection, efficiency, and versatility. New or improved capabilities include cluster verification, easier configuration and installation, improved cluster administration, new cluster infrastructure for maximum uptime, better security and quorum models, fewer failure points, more storage and RAM capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can help you assess the advantages of Windows clustering, plan and implement an installation, educate your IT personnel to manage your cluster environment, deliver ongoing consulting and support services, and create and test a business continuity plan.
Configuration Manager 2016 automates software provisioning and updating, simplifies security and compliance settings management, inventories network resources, protects against company data leakage, performs health monitoring, enables secure self service, and offers a single point of control for managing multi-OS ecosystems running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud experts can assist your organization with any facet of planning, implementing, using and repairing a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.
Progent offers expert remote support to help businesses connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Microsoft SQL Server 2016 introduces major improvements in performance, scale, data security, availability, BOYD support, plus integrated business intelligence. New features include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, Hadoop support, Always Encrypted mode, Mobile Report Publisher, and centralized management of local and cloud resources. Progent's Microsoft-certified consulting team can deliver online and on-premises support to assist businesses of any size to deploy, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.
Progent provides Windows 2003 Cluster Server consulting to help your organization implement non-stop clustered servers that can provide 100% uptime. Windows cluster servers for high-availability systems include Windows 2003 Cluster Server, SQL Cluster, and Exchange Cluster Server. By showing you how too create non-stop server clustering solutions around Windows Server 2003 Cluster, Progent’s Certified Windows consultants make sure that your zero-downtime server clusters are set up to optimize the competitive advantage of your information network.
Progent's certified Office Word and Office 365 Word experts offer a wide selection of economical online consulting services to assist you to maintain your legacy Microsoft Office Word environment or assist you to migrate to a current version of Microsoft Office Word. Services offered by Progent's experts include VBA programming, identifying and resolving compatibility problems between various releases of Word, integrating Word with other Microsoft Office applications like Office Excel and Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud access, security and compliance consulting, smart phone and tablet synchronization, and online training classes customized for individuals or groups.
Progent's Cisco CCIE wireless network experts can provide online or on-premises integration and debugging services to assist your organization to design, configure, upgrade, optimize, manage and troubleshoot Aironet wireless AP deployments of any scale or architecture. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is easy to manage and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and configuration of Aironet wireless APs to accommodate your unique workplace design, building structure, and expected workloads.
Progent’s Microsoft certified professionals can offer small and mid-sized businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that opens the door to the rapid creation of advanced business applications that can give your business a competitive edge. SQL Server provides core support for XML and can query over the Internet and outside the corporate firewall. In addition to offering consulting, support and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information system. Progent can also help you upgrade from older editions of SQL Server to Microsoft SQL Server 2005.
Progent’s Microsoft certified consultants can offer small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that enables the speedy development of enterprise-class business programs that can give your business a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and beyond the firewall. In addition to offering consulting, support and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your information network. Progent can also help you upgrade from older editions of SQL Server to SQL Server 2005.
Progent's Solaris platform consulting services provide small and mid-size companies and developers support for administering and supporting Solaris systems that run with Microsoft-powered networks. Progent offers your organization access to Sun Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise provides you with an easy single source to show you how to create and maintain a secure and robust cross-platform connectivity and communications environment that supports Sun Solaris and Microsoft coexistence by combining Microsoft Windows with major versions of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent's CCIE-certified networking experts offer high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent’s Microsoft-expert engineers can assist you to enhance your workstations from 32 to 64 bits. Progent can help you to calculate the costs and advantages of upgrading to 64-bit desktop computing, design an efficient upgrade strategy that reduces operational interruptions, and provide inexpensive, expert remote help to assist you to install 64-bit PC desktop operating systems and applications on your existing computers.
Progent can show you how to design, configure, manage, and repair an efficient Wireless LAN infrastructure, select sensible hardware and software, and integrate access points, bridges, radio antennas, wireless controllers, and other wireless products. Progent can also show you how to create a thorough 802.11x network security strategy that is well aligned with the security plan for your entire business network.
Progent offers the support of Microsoft-certified engineers as well as experienced software developers, DBAs, project managers, network infrastructure architects, disaster recovery/business continuity specialists, and data security consultants to assist you to assess the likely benefits of SQL Server 2012 for your organization, install test systems at your site or at Progent's lab, plan and carry out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and configure an efficient and secure IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012.
Progent can help your business to design and execute an efficient transition from a UNIX-based information system to a network based on Microsoft Windows and capable of running Microsoft's popular office productivity products, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and software development specialists can show you how to preserve your data and minimize business discontinuity by designing an effective migration plan that preserves your current investments in UNIX application and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of current environment, migration strategy and testing, Microsoft Exchange migration expertise, information and application porting, and server and media transition and consolidation.
Progent has extensive experience providing a full-spectrum of remote IT consulting and urgent troubleshooting services to local governments and schools throughout the U.S. Progent is one of the industry’s pioneers in providing advanced online network consulting and has delivered IT solutions to clients in every state. Online support saves travel expenses and solves issues faster than on-premises service calls.
Progent’s staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional experience, in the trenches of IT support, performing a broad range of technical tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not only world-class IT skills, but also a consultant with proven methods for using technical knowledge to repair real-world IT problems quickly.
Progent’s Microsoft-premier consultants can assist your organization to update your servers and/or workstations from 32 to 64 bits. Progent can help your company to understand the risks and benefits of moving to 64-bit computing, plan an affordable migration process that reduces operational disruptions, and deliver inexpensive, professional remote help to aid your organization to install 64-bit software and application programs on your existing hardware.
Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and accounting system packages to suit your specific company requirements. Progent’s Microsoft support experts provide expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also offers custom e-Commerce consulting support for safe, company-wide resource sharing plus integration with CRM programs.
Progent's Cisco CCIE network experts can help you to configure, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone consulting, and CUCM/CallManager software expertise.
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your servers, such as scanners, network appliances such as switches and Wi-Fi access points, and Internet-of-Things devices such as sensors and health monitors.
Progent can help you to design and implement an efficient move from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD DS and AD Connect to centralize identity services across onsite and Azure assets.
Progent's certified Internet Security and Acceleration Server consultants have extensive experience creating corporate security solutions for IT networks with many sites, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small business plan and deploy a configuration of Microsoft ISA Server 2004 that meets your IT protection needs without restricting your network.
Progent’s Microsoft-certified experts offer businesses of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that uses web technology for efficiently connecting people, teams and information. SharePoint Server offers a common location for your employees or clients to connect to, organize, share and manipulate useful data, files, and applications and to interact with one another. SharePoint enables faster and better decisions, more efficient access across teams and more streamlined business practices. Windows SharePoint Services connect workers, customers, workgroups and projects with the information they’ve created in a way that makes data convenient to locate, retrieve and re-use. Progent's SharePoint experts can assist your organization to maintain your current SharePoint ecosystem or upgrade to the latest version of SharePoint Server or to SharePoint Online.
Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every consultant to each customer. The discipline of documenting and organizing support activity allows more efficient service and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.
Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small company's production servers in an environment that delivers the maximum level of dependability and expandability and is also simple to migrate to another host. Progent's Private Cloud Hosting services are built upon proven virtualization techniques that allow small and midsize companies with mixed- platform environments to economize significantly on the costs of capital investments, infrastructure support, and IT administration while achieving world-class reliability and an unmatched degree of vendor independence.
Widows Server 2012 R2 Hyper-V advances the power of virtualization in key areas including secure multitenancy, flexible network infrastructure, cloud support, scalability and throughput, and high availability. Progent's Microsoft-certified consulting experts can help your business to benefit from Hyper-V to deploy and maintain virtual servers to reduce IT expenses and enhance productivity.
Progent's webinars offer small companies the affordability, ease, and versatility of online learning and the proven training techniques of expert teachers who utilize advanced collaboration software to emulate real-time, participatory learning environments. Progent offers webinar training for popular desktop applications including components of Microsoft Office suite such as Microsoft Office Excel, Word, Publisher, and Visio: Microsoft Dynamics business accounting and management reporting software including Microsoft Dynamics GP (Great Plains); as well as additional top desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.
Progent's Microsoft-certified engineers can help you to automate desktop update and patch management by providing expertise with management solutions like Microsoft System Center Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services (WSUS).
Dynamics GP 2010 software is a comprehensive business management solution that integrates data and operations throughout your business, communicates easily with other solutions, and connects workers, customers and suppliers unrestricted by time or location. Created for small to mid-size companies, Dynamics GP 2010 and Dynamics GP Version 10.0 provide capability for accounting, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field service, manufacturing, retail management, and web-based business services. Progent can help you set up and maintain a robust, protected computer and network infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business exploit the full potential of Microsoft Dynamics GP 2010.
Server growth wreaks havoc on network budgets and management resources. Server reduction through a virtual architecture promises lower TCO of hardware and faster return on investment, more leveraged use of physical computers, simplified operations, enhanced network availability, and easier management. Common uses for virtual servers are resource consolidation, low-cost platforms for mission-critical legacy software running on outdated operating systems, and inexpensive quarantine of software development or pilot testing systems from on-line systems.
Cisco's wireless VoIP phones are industrial-grade wireless handsets intended for professionals who are mobile within office, warehouse, health-care or other environments where IT management wants user endpoints that offer more administrative control, data security and ruggedness than is possible with the BYOD style of mobile communications. Integration of Cisco's wireless VoIP phones usually requires that you set up and fine tune numerous key pieces of your Wi-Fi infrastructure including APs, switches, Cisco wireless LAN controllers, and call management tools. Progent's Cisco-certified consultants offer remote and onsite assistance to help you build and manage a Cisco wireless VoIP phone solution by providing integration services that range from troubleshooting the configuration of an IP phone or access point to providing project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.
Progent is a leading innovator in economically delivering world-class IT help to small businesses. Progent's success in handling the network service needs of the historically underserviced small company market is the combined outcome of key technical and operational breakthroughs that have removed a great deal of the traditional costs out of administering network support, added unprecedented professional skill into the IT service system, and significantly streamlined the repair process.
Progent's veteran group of network consultants and application experts have extensive experience providing online and onsite assistance for businesses of all sizes who want to integrate Android phones and tablets into their information systems so that users can communicate and collaborate from virtually anywhere. Progent has the breadth of skills to solve network issues that span numerous manufacturers and that entail a mix of legacy and current information technology. Progent provides cost-effective online consulting to assist you with any facet of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional technical support to assist you to resolve particularly challenging IT problems, or Progent can provide comprehensive project management support to ensure that you finish strategic IT projects on time and within budget. Progent can help with on-premises, cloud-based, or hybrid network environments and offers support for operating systems, apps, management utilities and hardware infrastructure. Progent also offers specialized group or one-on-one training sessions to help you manage and use Android phones securely and productively.
Progent uses a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to each client. The practice of detailing and organizing support records allows more effective support and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
Progent’s Technical Response Center (TRC) offers national extended hours remote support for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals offer after-hours telephone help and online secure computer connection to troubleshoot and resolve technical problems quickly and economically. The scope of IT expertise available from Progent's team of country-wide support professionals makes it possible to escalate even the most difficult network issues to qualified specialists as needed. For urgent problems, the Technical Response Center endeavors to respond to your call for service in less than one hour.