Additional Topics of Interest

Remote Technical Support MOM 2007
Microsoft Certified Expert Server Monitoring Specialists

Even if your company has a small network services group and a limited IT budget, your information system can still feature the same high availability and responsiveness that once needed a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier network consultants, the most recent system management products for 24x7 monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your mission-critical network applications and hardware operating.

Apple OS X and macOS Technical Consultant
Remote Troubleshooting iPhone

Progent's consultants offer Mac users a variety of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Entourage and email expertise, network protection services, and one-on-one training. Progent can help clients to upgrade to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can offer help with macOS and Mac OS X applications. Progent can also help your business with iPhone integration and iPad management, or migrating to iCloud services. For business networks based exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, configuring and supporting a network environment that is reliable, secure, efficient and able to achieve your company's business goals.

Microsoft Certified Partner Lync Server 2013 VoIP Consultancy
Lync Server 2013 Front End Server Consultant Services

Lync Server 2013, renamed Skype for Business, enables businesses of any size to build a manageable and secure communications ecosystem that supports a BYOD computing model with instant messaging, real-time presence, web meetings with app sharing, as well as IP-based and PSTN calling enabled for a wide range of desktop and mobile clients. Progent's certified Lync 2013 experts and network integrators can assist your company to assess the business benefits of Lync Server 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or mixed topology appropriate for your present and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and deliver custom online and on-premises training to your management staff and end users. Progent offers in-depth expertise in critical components of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with popular Office and Office 365 applications such as Outlook clients and PowerPoint.

Microsoft Solutions Framework Project Methodology Computer Network Consultant
Award Winning Access to External Support Databases Information Technology Outsourcing Group

Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, in the trenches of IT support, executing a wide range of IT tasks for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical skills, but also a consultant with proven approaches for applying computer knowledge to resolve real-world IT problems efficiently.

Call Desk for Remote Workforce Information Technology Consulting
Computer Consulting Helpdesk for at Home Workforce

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Consultancy Project Planning
Project Implementation Technology Professional

For advanced project management support, Progent can provide access to veteran information technology professionals with years of experience in IT management, application development, and process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers can provide project management skills to help enterprise clients adhere to best practices to ensure that development or deployment projects are completed on time and on budget.




Les Kent has a 35-year history of effective technology integration, corporate administration, marketing, and operations. He has demonstrated a knack for developing sophisticated IT solutions in his roles as as a system designer, programmer, project manager, deployment expert, and problem solver for small companies, new ventures, and global corporations.

Exchange 2007 Edge Server Integration Services
Engineers Exchange 2007 Server

Progent's expert consultants can show you how to define and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity disruption, reduces ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-site upgrades, Progent has the experience to finish your move rapidly and economically. Progent's Microsoft Exchange 2007 support, repair, and design services include assistance with the configuration of third-party add-ons to Exchange 2007 Server that are in keeping with your business goals.

System Center MOM Professional
MOM 2007 Online Support

Remote continuous network monitoring, proactive alerts, and periodic reports are crucial to preserving the health of your IT system and avoiding preventable and expensive disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can get a level of protection that was previously limited to large enterprises. Progent offers several Remote Monitoring and Management (RMM) solutions delivered as economical service packages designed to help your company to identify and fix a an array of network issues before they can hurt your business.

Cisco and Microsoft Certified Expert Support Co-managed Support Desk
Supplemental Service Desk Onsite Technical Support

Progent’s Shared Help Desk service allows your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the leading shared professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and metrics.

Specialists Azure Active Directory
Top Azure AD SSO On-site Technical Support

Progent’s consultants can help you to design and carry out an efficient migration from onsite Active Directory to cloud-based Azure AD or to a hybrid system that deploys Azure AD Domain Services and AD Connect to centralize identity services for both onsite and cloud assets.

Meraki Outdoor Wi-Fi Access Point Online Troubleshooting
Meraki Wave 2 Wi-Fi Access Point Consultant

Progent's Cisco-Meraki Wi-Fi access point consultants can help you to plan, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a campus or a multi-site enterprise. Progent can also assist clients to integrate other Cisco devices for unified management.

Windows SharePoint 2007 Services Consultant Services
SharePoint 2007 Consulting

Progent’s Microsoft-certified experts offer businesses of all sizes consulting, technical support, and application development expertise for SharePoint and SharePoint Online. SharePoint is an enterprise solution that uses web technology for intelligently connecting people, groups and data. Microsoft SharePoint provides a common spot for your workers or clients to access, manage, share and manipulate useful data, documents, and applications and to interact with other people. SharePoint allows quicker and better decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services connect workers, customers, workgroups and projects with the knowledge they’ve developed in a way that makes data easy to locate, download and re-use. Progent's SharePoint experts can assist your organization to maintain your current SharePoint ecosystem or migrate to the latest version of SharePoint.