Progent's Microsoft and Cisco authorized experts provide several ways to help medium-size and large organizations develop an efficient and successful in-house Computer Support Helpdesk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, education of internal staff, and documentation of processes. Progent's Software Evaluation and Integration Support Services help businesses analyze the various top level Help Desk software packages on the market and decide what packages may be too costly, miss key features, or align poorly with your organization's business goals. Progent also provides temporary staffing for companies who need to reinforce their in-house Help Desk team for special tasks or to substitute for absent or incapacitated personnel.
Progent offers cost-effective remote support to assist companies to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security.
Progent's Wireless Consulting Services offer a fast, economical option for businesses of all sizes to deploy, manage, monitor and repair advanced wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and web-based applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Progent's certified Windows Server 2019 experts can assist your company to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant improvements in capacity, performance, ease of management, virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.
Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners are the elite organizations who earn the highest customer endorsement and are afforded the closest working relationship with Microsoft. The understanding, skills, and commitment needed to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to provide your company better solutions for your IT network.
Progent offers affordable online access to an authorized Oracle DBA consultant or an Oracle software developer. Progent can provide comprehensive database administration services for all versions of Oracle's RDBMS platform and can also assist you to design, create, enhance, or fix Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Data Guard replication tools and ASM file/volume manager.
Progent practices information transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent has few competitors. Medium-size businesses who utilize trusted independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues.
Progent's Cisco-Premier network management consultants can show you how to run Cisco's network management utilities alongside a selection of powerful third-party applications to create a complete network management solution in order to keep your environment operating smoothly, fully utilize limited resources, protect your data, revive rapidly from device breakdown or malicious assaults, and enable you to expand or reassign network resources sensibly and affordably as your company evolves.
Progent's Cisco CCIE-certified networking consultants can assist your organization to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, administer, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.
For enterprise project management assistance, Progent offers the services of veteran information technology experts with years of experience in technology management, program development, and business process engineering for organizations from Big 4 companies to dot-com startups to state government agencies. These proven IT managers offer project management skills to assist enterprise customers adhere to leading practices to ensure that development or deployment projects are successfully completed on time and on budget.
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification through thorough testing and significant work with network security design. ISSAP security experts have comprehensive understanding of access control mechanisms and techniques, telecommunications and network security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-premier security specialists can help your company with all aspects of architecture security.
With Cisco Catalyst switches for small and medium-sized companies, Cisco allows companies to realize all the advantages of bringing intelligent services into their IT infrastructures. Cisco's switch technology allows you to deploy capabilities to make your network infrastructure sufficiently available to accommodate real-time requirements, scalable to facilitate growth, secure enough to protect confidential data, and designed for differentiating and managing traffic flows to streamline system performance. Progent's CCIE and CCNP certified consultants can show you how to select and deploy Cisco Catalyst switches appropriate for your company. Also, Progent's CISM and CISA certified security consultants can show you how to develop a comprehensive protection policy and set up Cisco Catalyst switches so they powerfully enforce your security strategy. Catalyst switches that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Catalyst 4500 switches, and Catalyst 6500 Series Switches.
Progent's Microsoft-certified consultants offer online or onsite expertise to assist businesses of all sizes to plan, implement, manage, and troubleshoot a backup/restore solution built around System Center 2012 Data Protection Manager. Progent's consultants can help you to migrate from older versions of SCDPM or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud, or hybrid environments. Progent can provide occasional help for resolving particularly challenging problems, or comprehensive project management services. Progent's consultants can also help your business to design Data Protection Manager into a comprehensive disaster recovery plan.
Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft certified experts can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Mac users can work closely with teammates who use Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh systems can collaborate, allowing Mac users to get and send email, search the GAL, copy addresses, sync up appointments, and alert people to meetings with your Microsoft Exchange account. Progent will make sure that your Exchange Server is properly set up and that LDAP and Outlook Web connectivity are enabled. Progent also can provide specialized onsite Entourage training.
Progent’s Shared Help Desk service allows your business to split the load for Help Desk services transparently between your in-house IT team and Progent's roster of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the top shared professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Microsoft-certified experts have two decades of background providing electronic messaging and unified telecommunications/email solutions for businesses. Progent offers affordable Microsoft Exchange 2007 Server consulting services to enhance email security and virus protection, provide high availability email, and facilitate remote and mobile email connectivity. Progent’s Microsoft Exchange consulting and support services can aid you in designing and deploying a Microsoft Exchange upgrade or a migration from a legacy SMPT server or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company integrate and support Cisco’s security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the flexibility to expand with your changing business requirements. Progent’s Cisco-Certified network consultants are familiar with Cisco’s comprehensive line of hardware and software targeted at eliminating information pilfering, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can show you how to integrate Cisco technology to get safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control foundation for user certification, permissions, and tracking from an easy-to-use Web interface.
For smaller organizations, computer security and information assurance and compliance is too complex to stay ahead of yet too dangerous to overlook. The world's largest enterprises have been hacked, and the leading cloud service providers have on occasion been knocked out. It seems as though there's nowhere to run. Progent makes it economical for small and midsize businesses to carry out vital IT security projects successfully by providing the benefit of billable time to the closest minute with no minimum charge for remote support. This means you can have the help of a seasoned computer consultant to provide just the help you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist you with any aspect of system security including vulnerability audits, virus defense and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and designing a complete security plan.
Cisco's network security and remote connection technology for small businesses provide a full line of easy-to-administer security products to help protect your wired and wireless information system. Cisco's VPN line includes routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's expert consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security solutions that align best with your business goals.
For large businesses, Progent can leverage internal network support groups by providing world-class background in supporting critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server consulting. For the national or global enterprise with branches, Progent can act as a transparent nearby supplement of enterprise network management. Progent’s enterprise support services include corporate-wide security, online branch office support, network architecture, Sarbox compliance, project management, and top-level support for multi-site network environments powered by Enterprise Windows 2000. Progent can provide field engineers and technicians to help with a campus move or branch move, or a network designer to assist with setting up or using an Internet Data Center or co-location site.
Microsoft CRM helps mid-market businesses build profitable client relationships. Built-in Sales and Customer Service modules allow in-house staff to share information to help improve selling success and offer steady, effective customer service. Progent can set up the most sensible network infrastructure, including mobile wireless connectivity, to back MS CRM, and Progent's Experts Team can provide your small business with a certified MSCRM consultant who can help you combine Microsoft CRM with your marketing or customer service data.
Progent's Intune consultants can assist your organization to assess the strategic case for adopting Intune for configuring and managing your mobile computers including notebooks, smartphones, and tablets powered by Windows, iOS, and Android. Progent's Intune consultants can help your company to define security and compliance policies, plan and deploy test environments to evaluate the benefits of Intune for your environment, install Intune across your enterprise, combine Intune with SCCM for single-console change management, and troubleshoot your Microsoft Intune solution.
Microsoft Exchange Server 2013 incorporates significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful new features as well as a revamped structure. These improvements favorably impact key areas such as manageability, availability, compliance, cost of ownership, teamwork, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the possible business benefits of migrating to Microsoft Exchange Server 2013, design an efficient test and rollout plan, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing remote support and management for Exchange 2013.
E-Mail Guard is Progent's economical antispam and virus defense service that gives small businesses enterprise-quality defense from spam, viruses, directory harvesting, and other varieties of email-borne assaults on IT systems. E-Mail Guard is powered by Postini's perimeter management technology, a full library of web-managed antispam and antivirus services that ward off email attacks before they can penetrate the company firewall. Perimeter Manager also allows administrators monitor and manage their email application, regardless of server vendor, hardware technology, or geographic location.
Progent’s IT outsourcing packages provide affordable computer consulting for small companies. Whether it involves planning network infrastructure, setting up an in-house Help Desk or outsourcing a one, rolling out an updated e-mail platform, monitoring your network, or creating an on-line eCommerce solution, outsourcing your IT technical services can contain expenses and eliminate uncertainties, allowing network support expenses to increase in a more linear and manageable fashion than is possible by assembling a large, all-purpose in-house IT staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a protected and highly available network architecture for your vital applications powered by Microsoft Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.
If you are producing UNIX or Linux applications on a network that has MS Windows-based processors, desktops, and office applications, Progent can provide comprehensive network support outsourcing that frees you to concentrate on your area of strategic know-how without the continual distraction of maintaining your business network. Through the use of smart network monitoring and by delivering remote and on-site support when your company needs it, Progent represents an economical way for supporting an IT system that provides high availability, protection, and performance. Progent's developer support services feature full-service network support outsourcing, virtual infrastructure, online and on-premises service and troubleshooting, proactive network monitoring, and Help Desk Call Center outsourcing.
The knowledge and experience of Progent's certified Windows Server consulting team, with an average of more than 11 years of support in Microsoft technology, ensures you success in identifying the edition and configuration of Windows 2003 Server that aligns most closely with your company's goals. Progent can also help you with planning, deploying, administering and troubleshooting powerful IT solutions powered by Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 Server or Microsoft Windows NT.
Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and on-premises consulting expertise, software development, and troubleshooting services for businesses of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help you design and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud resources into a seamless information management solution.
If you need help writing, improving, or troubleshooting applications for Windows, any version of Linux, or for the Web, Progent’s team of program developers, relational database designers, and project managers can make sure you get the job completed on time and within budget. Progent's seasoned software developers can provide cost-effective and expert remote help for jobs as small as creating Vidual Basic macros for Office Excel or as challenging as developing mission-critical RDBMS applications based on Microsoft SQL Server or MySQL.
The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more value than Cisco's previous firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network consultants can help your company to manage your current PIX or ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, integrate, optimize, manage and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Small to middle size companies can now enjoy all the benefits of Microsoft Operations Manager and also have fast access to Progent’s Microsoft certified network support professionals. With Progent's economically priced IT service programs, mid-size businesses can select a basic co-sourcing service program built around System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small company networks world-class reliability, security and productivity.
For businesses that have a mix of Apple Mac and Windows desktops, there exist two basic solutions for running Windows-dependent software on macOS or OS X: an external connection to an actual Windows PC or local simulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac allows you to connect an Apple Mac to a networked Windows-powered computer to run Microsoft Windows software and access system resources. Virtual PC for Apple Mac emulates Microsoft Windows on a Mac system so you are able to run Windows programs directly. Progent's Mac technology consultants can assist your company to manage these products for running Microsoft Windows applications on your Macs and can in addition assist your organization to evaluate and install other solutions for Windows platform simulation.
Microsoft SQL Server 2005 delivers powerful, familiar tools to computer professionals and information workers, reducing the difficulty of designing, integrating, managing, and accessing enterprise information and database applications in environments ranging from mobile devices to enterprise information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require a network consulting firm with real-world experience and wide knowledge in planning and building data-driven, comprehensive business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall.
Dynamics GP allows you to expand and manage your business more efficiently by offering easy access to decision-driving data and a rapid return on investment. Microsoft Dynamics GP/Great Plains confers important productivity benefits including its ability to expand the presence of your organization, manage your accounting, computerize financial processes, unify procedures across your business, refine inventory control, enhance order accuracy, grow sales and minimize lead-time, and maximize free cash flow. Progent can show you how to configure and manage a robust, secure server and communications foundation to support Great Plains, and can offer expert Dynamics GP/Great Plains support professionals to make sure you reap all the advantages of your Dynamics GP software.
If your business runs a Solaris environment or a multi-OS network, Progent's CISM, CISSP and ISSAP-certified consultants can help your entire organization in a broad array of security areas including security administration procedures, security design and strategies, connection management systems and methodology, applications development security, operations security, physical security, telecommunications, infrastructure and web security, and disaster recovery planning. CISM and ISSAP define the fundamental skills and international standards of knowledge that information security managers are required to master. These certification provide executive management the assurance that those who have achieved their CISM or CISSP qualification have the background and theory to deliver effective security support and consulting help.
Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of its predecessor Exchange 2010 and delivers important innovations plus a revamped architecture. These improvements favorably impact vital IT areas like manageability, availability, security, cost of ownership, teamwork, expandability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can help you understand the potential advantages of migrating to Microsoft Exchange 2013, design an efficient test and rollout plan, and educate your IT staff to manage your Microsoft Exchange 2013 solution. Progent also offers affordable online consulting and management for Exchange 2013.