Additional Topics of Interest
Supplemental Help Desk IT Services
Progent's Computer Help Desk Call Center Outsourcing Support Services for PC desktop support are intended especially for small businesses who require fast access to a Help Desk Call Center with professional telephone support and effective escalation capability but who have to work within a limited network support budget. Key components of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support, Optional Remote Access Provisioning, System Evaluation, Problem Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Helpdesk Applications Recommendation and Deployment.
Chief Information Officer Consultant
Progent can provide small businesses with an information management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you deploy appropriate IT products to enhance business processes so they match better with your business objectives. Your company can create and install a well conceived information technology plan without incurring the cost of a full-time Chief Information Officer.
VMware VCDX certified Specialist
VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent runbook for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
wi-fi controller Professionals
Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controller appliances to manage Wi-Fi networks of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller solutions.
Data Center Information Technology Consulting
For large businesses, Progent can leverage internal IT staffs by providing extensive experience in supporting key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server help. For the nationwide or worldwide businesses with branches, Progent can act as a seamless nearby extension of corporate IT management. Progentís enterprise consulting services include corporate-wide security, online branch office support, system design, Sarbanes Oxley compliance, project management, and world-class support for multi-site office environments powered by Enterprise Windows 2003. Progent can provide field consultants and technicians to help with a site move or branch move, or a system designer to help with building or utilizing an Internet Data Center or co-location site.
Microsoft Office System Computer Outsourcing Consultants
Progent's pricing model is to charge for phone support and on-site visits by the minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids big bills for fast solutions so you won't be forced to allow simple problems to fester.
Microsoft Partner Integration Companies
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the elite organizations who receive the top client satisfaction and enjoy the tightest operational relationship with Microsoft. The knowledge, capabilities, and commitment required to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to offer your business more complete solutions for your IT network.
Support Services for Exchange 2003 Upgrade
Progent's Microsoft-certified engineers offer technical help and network consulting services for Exchange 2003 Server, Windows 2003 Server, and for the complete line of Microsoft Servers. Progent's upgrade, configuration, administration, and support services for Microsoft Exchange Server include planning, deployment, project management, local and off-site troubleshooting, Help Desk Call Center support, expert security consulting, and full-service network management outsourcing.
Remote Access Specialist
Progentís Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company deploy and support Ciscoís security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to administer and provide the versatility to evolve with your growing business needs. Progentís Cisco-Premier network consultants support Ciscoís complete line of products aimed at preventing information theft, virus and worm outbreaks, Denial of Service attacks, and other threats to your information system. Progent can help you deploy Cisco technology to achieve safe access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control framework for user authentication, authorization, and accounting from an easy-to-use Web interface.
Nexus Switch FabricPath Remote Technical Support
Cisco Nexus switches are designed to deliver the speed, scale, dependability, virtualization support, capacity, data protection and manageability needed to act as the heart of an enterprise data center. Progent's Cisco-certified Nexus switch consultants are available to provide online and on-premises consulting expertise to help your business to plan an optimal network architecture, build test systems to confirm your switching solution, deploy Nexus switches, create and enforce appropriate policies, perform security vulnerability evaluations, set up advanced monitoring and alert systems, consolidate network resources by means of virtualization technologies, troubleshoot switching and routing problems, maximize system performance, plan for expected growth, and take advantage of the advanced zero-downtime features available for Cisco's Nexus family of switches. Progent's consultants can also assist you to migrate efficiently from legacy Nexus models or Cisco Catalyst switches to current Nexus switches.