Additional Topics of Interest

Remote Troubleshooting Multi-factor Authentication
Identity Authentication Technology Consulting

Progent's Duo service plans incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on iOS, Android, and other personal devices.

Professional Network Support Help Desk
Network Consultant Microsoft Help Desk

The Helpdesk service delivery model used by Progent's Technical Response Center offers small businesses an dependable option to dependence on independent service individuals by offering extensive expertise accessible to numerous engineering teams, optional round-the-clock availability of urgent help, escalation capability to appropriate engineers for handling the most complex issues, support consistency and dependability, prompt follow-up enforced by veteran support managers, a variety of convenient mechanisms for initiating service jobs, and excellent process transparency made possible by trouble ticket updates and accessible through a web portal.

Ransomware Cleanup Consulting
Services WannaCry Ransomware Cleanup

Progent's certified security and compliance consultants can conduct cybersecurity assessments of company-wide security to determine your company's cybersecurity profile adherence to key international cybersecurity standards. Progent offers subscription-based managed services for security monitoring, on-demand company-wide security audits, and focused security assessments for specific areas of cybersecurity such as Active Directory or ransomware-safe backups. Progent's certified security consultants can also carry out extensive security audits to validate your company's compliance with important international security standards including FISMA, NIST, and ISO 17799.

24 Hour Microsoft and Cisco Network Consulting Remote Office
Cisco Experts Remote Office Support and Help

Years of experience providing Microsoft expertise and Cisco network consulting has allowed Progent to build an unmatched capability for serving branch offices that require IT help with the responsiveness associated with with small firms but which offers professional client interaction, thorough documentation, and compliance with corporate IT protocols. If your corporation maintains a remote office located anywhere in or any area covered by Progent's engineers, Progent can provide a wide array of in-person and remote network consulting services and network design expertise.

24x7 Small Business WAP551 Network Consultant
Small Business 300 Access Point Remote Consulting

Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-powered units engineered as entry-level Wi-Fi APs for light workloads. Progent's Cisco CCIE Wi-Fi infrastructure experts can provide remote or on-premises configuration and troubleshooting support to assist your organization to plan, implement, upgrade, optimize, manage and debug Cisco Small Business Wi-Fi AP environments of any size or topology.

Professionals SentinelOne Ransomware Protection
Signature-based Virus Protection Consultants

ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology from SentinelOne to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats.

Exchange 2013 Upgrade Consultant Services
After Hours Exchange 2013 DLP Remote Support

Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange Server 2010 and delivers powerful new features plus a revamped structure. These enhancements favorably impact vital areas such as manageability, high availability (HA), compliance, operational costs, collaboration, expandability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consultants can help you evaluate the potential business benefits of upgrading to Microsoft Exchange 2013, design a cost-effective test and deployment plan, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing remote consulting and management services for Exchange 2013.

Delaware Information Technology Outsourcing Companies
Iowa Network Architect

Progent's Technical Response Center offers national extended hours remote assistance for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support professionals offer after-hours phone help and online secure computer connection to troubleshoot and repair technical problems rapidly and affordably. The scope of technical experience represented by Progent's team of nationwide support engineers makes it possible to escalate even the toughest network issues to competent specialists as needed. For urgent issues, the TRC endeavors to respond to your call for support in less than one hour.

Open Now Professional Lync Server 2013 Reverse Proxy Server
Microsoft Certified Partner Lync Server 2013 Front End Pool Specialist

Microsoft Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional PSTN voice communication. Microsoft Lync 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office desktop or Microsoft 365 and streamlines administration via integration with Windows AD. Lync can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX gear, or conventional teleconferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide remote and onsite support services to help you to manage and repair your current Lync 2010 deployment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also assist you to design and carry out a smooth Skype for Business upgrade.

High-Availability Interoffice Connections Consultants
High-Availability Branch office Connections Network Consultant

Progent's non-stop inter-site connectivity and fault tolerant network infrastructure professionals can help small organizations achieve zero-downtime Interoffice connectivity via fully redundant networks with transparent failover. Progent's Cisco Certified Internetwork Experts can plan and implement fault tolerant Inter-office networks supported by zero-downtime EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over can provide economical non-stop interoffice connectivity.

After Hours Postini Support and Help
Antispam Design and Installation

E-Mail Guard is a complete service for blocking spam and viruses. E-Mail Guard handles the security and management of company email by providing constantly updated spam and virus filtering, policy administration, content filtering, and protection against email-based DHA and DDoS attacks. E-Mail Guard also features monitoring, management and analysis utilities as well as outbound email testing to let you troubleshoot your e-mail environment and specify and enforce corporate security policy.

24-7 Offsite Workers Network Infrastructure Technical Support
Remote Workforce Infrastructure Troubleshooting

Progent can assist small and mid-size companies to design, configure and debug the infrastructure for a remote workforce.