Cisco VoIP SupportInternet telephony has advanced from simply being a shrewd way to save money on phone carrier bills to a required tool for productive collaboration. Converged IP communications, at one time restricted to integrating Internet-based voice and faxes on the same network platform in order to take the place of expensive PBX systems, today encompasses rich media, mobile communications, IM, real-time Presence, collaboration services, and more within a centralized environment that is easy to manage, extensible, highly secure, resilient, economical, and intuitive.

Cisco is the leader in supplying solutions for supporting the current model of unified communications (UC). Cisco's unified communications architecture adds to the productivity of IT systems by slashing operating expenses; integrating rich media functions with familiar software programs to improve user output; facilitating collaboration among employees, partners, and vendors to save effort and enhance business outcomes; and streamlining the support of your converged voice and data infrastructure.

Cisco's Unified Communications technology address these main product areas:,

  • Call Control Agents for controlling calls and sessions
  • VoIP and Video Phones and Softphones to enhance end-user productivity
  • UC Software Applications for integrated access to presence, IM, voice and video, voice messages, desktop sharing, and voice/video conferencing
  • IP Gateways for providing connectivity with outside networks and telecommuters
Progent can provide the online or on-premises consulting services of a Cisco-certified CCIE (Collaboration) specialist who can assist organizations of any size to design, deploy, manage, migrate, optimize, relocate, and repair Cisco UC products so that you realize the greatest business advantage of your communications system. Progent can provide advanced consulting for every facet of Cisco's UC solutions including call processing and control software, VoIP and softphones, and teleconferencing software. Progent in addition provides consulting and support services for Cisco's IP voice-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call Control Software - Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager Consulting and SupportCisco Unified Communications Manager, previously known as CallManager, is Cisco's call-processing agent and forms the foundation of Cisco's IP telephony collaboration solution. Cisco Unified Communications Manager has the flexibility to support a centralized call-processing model, a decentralized model, or a hybrid deployment that combines the two. In a centralized approach, Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony features to IP devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media applications throughout the network. Unified Communications Manager supports additional mixed media services such as unified messaging, video conferencing, and group-based customer interaction networks.

Newer version of Unified CM offer a variety of enhancements that accelerate your return on investment by lowering management and support costs, increasing user output, enhancing collaboration, accommodating the bring-your-own-device style of computing, strengthening security, and allowing efficient utilization of IT resources. Headline new features include automatic dial-plan replication, simplified certificate management, extended support for standards-based single sign-on for managers and users, device-agnostic call recording, on-the-road access with no need for VPN tunneling, a new self-provisioning utility that makes it easy for workers to manage their preferences for all endpoint devices, and support for Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a centralized Cisco Unified Communications Manager cluster to manage call processing for customers at distributed locations, administrators can help achieve non-stop phone service through Cisco SRST, a Cisco IOS Software image for routers. If a Wide Area Network connection fails, Cisco Survivable Remote Site Telephony in the router offers core Cisco UC Manager functions until the link is returned. To learn about Progent's consulting support for Cisco ISR routers, see consulting and troubleshooting support services for Cisco routers.

For small businesses, branch locations, and retail environments that do not need the full functionality offered by Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express offers a budget-friendly PBX alternative that meets the needs of locations with up to 450 workers. Because Cisco Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller organizations can quickly set up a converged voice and data environment.

The Cisco BE6000 is a line of complete platforms that provide fundamental unified communications features including routing, gateway, premium voice and video, messaging, IM and presence, voice and video conferencing, and paging support, enabling any user to connect on any endpoint from any place. All BE6000 solutions are delivered preinstalled with virtualization and Unified Communications applications software, making implementation fast and simple and reducing cost of ownership for organizations with as many as 1000 employees. All BE6000 systems come preloaded with a virtualization hypervisor and Unified Communications applications software. You can instantly activate collaboration applications whenever their requirements grow.

The office-in-a-box BE6000S includes five preselected UC applications preloaded on one combination ISR router/gateway/virtualized blade server platform and can handle up to 150 users and 300 endpoint devices. The mid-market BE6000M includes four unified communications software application options enabled on a single virtualized Cisco C220 M4 server platform and supports as many as 1000 users, 1200 endpoint devices, and 100 Contact Center agents. The high-end Business Edition 6000H includes 8 unified communications application options activated on a virtualized Cisco C220 M4 server platform and supports as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager/CallManager, see Unified Communications Manager (Unified CM) and Cisco CallManager planning, integration, upgrades and technical support.

Cisco IP Phones: VoIP and IP Media Endpoints
A communications endpoint is an end-user instrument, and can be a physical phone or a software phone application on a PC or mobile computer. In the IP world, every IP handset or soft phone has an Ethernet connection. VoIP phones have all of the capabilities that an ordinary phone provides, but Voice over IP phones can offer additional features including the ability to access websites or run collaboration software.

Cisco IP Phones ConsultingIn contrast to ordinary PBX technology, in a Cisco IP telephony network you can implement virtually instantaneous moves, adds, and changes. You simply take the IP phone to its new spot, plug it into the Ethernet connection, and the handset registers itself with Cisco Unified Communications Manager. All client permissions and settings are programmatically re-established, doing away with the expense and delay of dispatching support personnel to rewire connections. An additional helpful feature is location independence, which enables you to sign into any Cisco IP device and receive your own phone number and rights.

Cisco offers a wide range of IP voice and IP media phones. The low-cost SPA 300 Series includes basic IP and DECT phones that feature high-quality audio, support for hosted IP phone environments or an IP PBX, simple deployment and safe online provisioning, zero-downtime software updates, and browser-based set up. The value-priced SPA301 is a single-line VoIP phone with no display or speakerphone function, a base dialer with one Ethernet port, and a corded handset with no keys. The SPA302D, designed to be used exclusively with Cisco's DECT Analog Telephone Adapter (ATA), is a multiline cordless DECT IP phone that offers 10-lines, a 176 x 220 pixel color screen, and a dial pad with a speakerphone. The SPA303 is an entry-level 3-line SIP-based IP phone with two switched Ethernet ports, a 128 x 64 monochrome LCD graphical display and a speakerphone.

Cisco SPA500 IP Phones ConsultingCisco's SPA500 Series IP phones are low-cost endpoints with support for SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and conferencing capability. Most models have a 128 x 64 monochrome display, The SPA501G supports eight lines and has eight programmable buttons but no LCD display screen. The SPA502G supports a single line and has no programmable buttons. The SPA504G supports four lines and has four programmable buttons. The SPA508G supports eight lines and has eight programmable buttons. The SPA509G supports 12 lines and has 12 programmable buttons. The SPA512G supports four lines, has no programmable buttons and supports Gigabit Ethernet. The SPA514G supports four lines and four programmable buttons and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 has a 320 x 240 color display, supports five lines, and includes five programmable buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints designed for occasional-use settings such as lobbies, cafeterias, hallways, elevators, and conference centers. Cisco's Unified SIP Phone 3905 features a 128 x 32 monochrome non-backlit display, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The single-line Cisco Unified IP Phone 6901 is an entry-level endpoint with no display and requires a hook switch for call transfer and conferencing.

Cisco's 7800 family of budget-priced IP phones are VoIP endpoints with backlit monochrome displays, four soft keys, 11 fixed-feature keys, an integral Ethernet switch with Class 1 Power over Ethernet, and a speakerphone. 7800 Series IP phones support only the SIP signaling protocol. All models in the 7800 Series feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 models, cuts off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for shared locations and for workers with occasional-to-light voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available via an optional wideband handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only model in the 7800 line to support Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line endpoint targeted for administrative staff, contact center agents, and supervisors who have significant voice communications requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 color display, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones have a 5-inch display and include four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five soft keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that includes desktop IP phones, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature keys. The Cisco IP Phone 8811 includes a backlit monochrome display and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco Wireless VoIP phone integration consultantsCisco's 8821 and 8812-EX Wireless IP Phones are ruggedized Wi-Fi handsets designed for employees who are mobile within campus, warehouse, health care, hospitality, retail or other venues where portable work phones need to be more manageable, secure, and durable than is possible with the BYOD model of collaborative communications. Cisco's wireless IP phones provide mobile on-premises users the benefits of voice over wireless LAN (VoWLAN) communications in environments that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone features a 2.4 inch color display, a durable case rated Mil-SPEC 810G for shock resistance and IP67 for dust and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth 4.0 radio for wireless headsets. The 8821-EX Wireless IP Phone adds ATEX Class 1, Zone 2 and CSA Division 1, Class 22 compliance. This helps prevent sparking during temporary exposure within potentially combustible environments. The 8821-EX also features a case made of industry-standard yellow plastics, which makes it easy to locate the 8821-EX in an emergency. Learn about Progent's Cisco wireless VoIP phone integration consulting.

Cisco 9900 Voice over IP Phones ConsultingCisco's legacy 9900 Series of high-performance IP phones combine high-quality voice with business-grade color video to provide a rich multimedia UC experience for knowledge professionals and executive management. The two IP phones in this line include a Standard Definition 640x480 pixel color screen, a Bluetooth radio to support a wide range of headsets, and a built-in 1 GE Ethernet port. The Cisco EnergyWise power-save feature is offered as an option and can lower off-work power consumption by up to 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 IP Color Key Expansion Modules for expanding programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi transceiver for connecting to voice-over-wireless LAN environments, and 4 customizable touchscreen keys to invoke Cisco Unified Communications functions. The 9971 IP phone supports up to 3 IP Color Key Expansion Modules for adding customizable line and function keys.

Unified Communications Applications
Within Cisco's Unified Communications platform, IP telephony, video, and other converged applications are independent from the call/voice processing mechanism, and they may be at any location within the network. A single connectivity infrastructure offers a versatile platform for feature-rich business applications and acts as a firm basis for downstream convergence-based software. Cisco works with third-party IT industry partners to provide a broad selection of IP voice and video applications and products. Cisco also enables the capability to create and manage customized internal programs.

Unified Communications application software available from Cisco and supported by Progent's consultants include:

Cisco Jabber
Cisco Jabber is a UC application that supports presence, IM, voice, high-definition video, voicemail, screen sharing, and real-time conferencing functions for Windows PCs, Macs, plus Apple iOS and Android smartphones and tablets. Jabber is an evolution and integration of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important enhancements to video features and screen sharing, and extending the team experience to more operating systems and endpoint hardware. Cisco Jabber works in conjunction with Unified Communications Manager for call and session management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for conferencing.

Since Cisco Jabber is based on key industry protocols, it can communicate with a wide selection of third-party products. As an example, Extensible Messaging and Presence Protocol enables Jabber to trade instant messaging and presence information with a variety of XMPP clients such as Adium, IBM Sametime, and Microsoft Skype for Business. Jabber features can be accessed from Microsoft Office applications such as Outlook and Microsoft SharePoint. This broad platform compatibility optimizes productivity by providing a common user environment and accommodating the BYOD model of networking. Progent can provide the services of certified Exchange consultants and Microsoft SharePoint 2019 experts and SharePoint 2016 consultants who can show you how to take advantage of Jabber with Microsoft's popular collaboration platform. Progent also offers expertise with Apple iPhone integration and management as well as Google Android smartphone integration and management to help your organization to enhance the business value of your BYOD ecosystem. (To learn about Progent's consulting services for Cisco Jabber, see Progent's Cisco Jabber consulting and support services.)

WebEX Meeting Center
WebEX Meeting Center provides online conferencing for users with a web browser or virtually any desktop or mobile device. Cisco WebEx is delivered as SaaS through Cisco's WebEx Cloud. This makes it easy to deploy and scale, streamlines administration, eliminates high up-front investment, offers maximum uptime and world-class data protection, and delivers consistently high performance. Important capabilities include support for sharing discrete content or your whole screen display with remote attendees in real time, the ability to embed rich media into your presentations including Microsoft PowerPoint and Flash videos, network-based recording plus editing and playback for future reference and training, single sign-on (SSO) and support for other Cisco collaboration products such as Cisco Jabber and TelePresence, plus strong data privacy and encrypted connections with strict policy control.

WebEx Meeting Center Online Conferencing Consulting Services

Cisco WebEx Meeting Center runs on Microsoft Windows, Apple Mac, and Linux desktops and allows mobile users to start, calendarize, and take part in conferences on Google Android devices, Apple iPhones and iPads, BlackBerry 10 handhelds, and Microsoft Windows Phone 8. Users can also launch web conferences instantly from Microsoft Office, Outlook, Lotus Notes, and a variety of instant messaging solutions.

Cisco TelePresence Products for In-house Teleconferencing Environments
For midsize businesses and enterprises who want to build an on-premises or hybrid local/cloud environment for video conferencing, Cisco offers a portfolio of Cisco TelePresence software and equipment that deliver high-definition video conferencing for attendees with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable video conferencing bridge that works in conjunction with Cisco Unified CM to provide multiparty telepresence to converged deployments and can extend conferences to incorporate cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of the way video conferencing resources are allocated for each participant, allowing managers to define the exact service level and experience required for every user. Cisco TelePresence Content Server records video and presentations for real-time distribution and video on demand (VOD) viewing.

Cisco Unity Connection Platform and Unity Express for Converged Voicemail
Cisco's Unity Connection, an integrated extension of Cisco Unified CM, is a unified voice messaging system that promotes collaboration by providing a variety of options for retrieving voice messages within an environment that is easy to implement and administer. Unity Connection allows you to access and manage voicemail messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced speech-recognition features for hands-free operation and extensive Automated Attendant features that include smart routing for incoming phone calls and custom call-screening and message-notification options. The Unity Connection system runs as a VM that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router service module and can support as many as 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant functions for small to medium businesses and enterprise branch locations with as many as 500 voice mailboxes. Cisco Unity Express allows users to manage voicemail using a Cisco Unified IP Phone screen, a browser, or an email client. Integrated Services Routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent can provide certified deployment and support services for Cisco routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE, UCCE) works Cisco Unified CM, Cisco Unified IP Interactive Voice Response, and desktop agent apps like Finesse to offer automatic call distribution (ACD) features that enable a business to rout customer calls to the proper salesperson or service representative. Unified Contact Center features intelligent routing, computer telephony integration, customer management across multiple channels, call queuing, interactive voice response and advanced reporting to streamline the deployment and management of a modern, enterprise-class contact center. Cisco products supporting UCCE include Unified IP Phones, Voice Gateways, and network infrastructure.

Cisco Unified Contact Center Express (Unified CCX, CCX) offers a packaged bundle for building a customer contact center for mid-scale environments such as departments or branch offices, providing support for as many as 400 agents. You can select from a range of basic systems and add advanced options. Unified CCX works closely with Cisco Unified CM and features call routing, customer contact management, reporting, IVR, and centralized management of voice, email, chat, and social media communications. Cisco Unified Contact Center Express comes with Cisco's Finesse software, a customizable web-based desktop agent that does not have to installed on the client's computer. Optional features include conditional routing, estimated-wait-time messages, call-in-queue, plus workforce and quality management.

Mobile Connect for Single Number Reach
Mobile Connect, also called Single Number Reach (SNR), is a Cisco Unified Mobility application that allows users to be reached from one number that simultaneously rings on their Cisco VoIP phone and their mobile phone. Live calls can be switched between desktop IP phones and smartphones transparently, and unanswered calls can be directed to the user's Cisco Unity or Cisco Unity Connection account for voicemail. Users can manage their own access lists to determine which calls ring at alternate phones.

Cisco Prime Collaboration
Cisco Prime Collaboration provides an automated process for initial deployments and for 'day 2' moves, adds, changes, and deletions. An intuitive user interface provides a single view of a subscriber and the subscriber's services. Prime Collaboration Provisioning significantly accelerates site rollouts and minimizes the time required for implementing ongoing changes. Prime Collaboration can deliver significant improvements in productivity and reductions in administration costs. Prime Collaboration Provisioning simplifies management analytics including application adoption and usage rates, allowing organizations to optimize IT resources and further reduce TCO.

Cisco Communications Gateways
Cisco's communications gateways allow Cisco converged communications deployments to connect with public networks and with clients working outside the corporate firewall. Cisco's portfolio of communication gateways deliver UC services for a broad range of gateway and session-border-control deployments.

Communications gateways available from Cisco and supported by Progent include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is a powerful converged media gateway that allows companies to allow team members, vendors, customers and prospects, or business partners who are working on different networks, collaboration platforms, or endpoint devices to access to Cisco Unified Communication services. The Expressway collaboration gateway integrates with a Cisco CM system or Cisco BE6000, or can be accessed via the cloud with Cisco HCS to help make collaboration more universal. Key features of Cisco Expressway include:

  • Mobile and Remote Connectivity: Off-site workers with any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the convenience of one-time sign-on and of TLS security and are able to connect to all their Jabber applications (video, business-quality voice, instant messaging, and real-time presence) without requiring the inconvenience starting a VPN. Also, telecommuters have the ability to utilize their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home identical to the corporate office.
  • Cisco Jabber Guest Support: Expressway is required for enabling Jabber Guest, which allows 'guests' to interact with your business simply and securely via lightweight web-browser and mobile multimedia phone calls.
  • Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers an advanced, extensible meeting experience that seamlessly integrates high-quality voice, high-definition video, and data sharing to anyone, at any location, using any endpoint.
  • Interoperability: If your organization currently has third-party video products, Cisco Expressway can help you to move easily to a Cisco solution when it makes business sense. Cisco Expressway provides video interoperability with industry standard H.323, H.264 Scalable Video Coding, or SIP environments. Interoperability capabilities supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding to H.264/MPEG-4 AVC.
Cisco Unified Border Element
Cisco Unified Border Element is an enterprise-class session border gateway that interconnects converged business communications networks to the PSTN. CUBE supports SIP and H.323-based trunking to an IP PSTN services provider, but SIP trunks offer a richer set of features. In addition to offering session border control, Cisco Unified Border Element (CUBE) provides easy and affordable collaboration outside the firewall. Collaboration features supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-based conferencing
  • Voice and Video recording
  • Enterprise Call-center and IVR applications
  • Policy-based evaluation of phone calls
  • Business-to-business teleconferencing over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be run on a wide selection of Cisco's enterprise routers, which include ASR 1000 Series Aggregation Services Routers, the ISR 4000 family, the ISR G2 Series, and high-end models of Cisco's 800 fixed routers. The virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual container. To find out more about Progent's consulting support for SIP trunks and Cisco's CUBE session border controller (SBC), visit SIP and CUBE infrastructure solutions: SIP trunks and Cisco CUBE integration consulting.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 Series is an early VoIP communications appliance and software package for small organizations. UC500 models provide voice, data, voicemail, automated attendant, IP video, security, and wireless capabilities, run with older generation Cisco VoIP endpoints, and support public switched telephone network (PSTN) interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the heart of a comprehensive unified communications ecosystem

All Cisco's UC500 packages include a compact switch appliance with 8 PoE interfaces and additional foreign exchange stations (FXS) and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is optional. User capacity can be increased by connecting with Cisco Catalyst Express switches. Every UC500 offering also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 FXS and 4 FXO interfaces. The Cisco UC540 system supports 24 to 32 users and provides 8 foreign exchange office interfaces. The Cisco UC560 system supports 48 VoIP clients and 12 FXO ports.

Progent's Cisco-certified VoIP experts can help you to maintain your legacy UC500 VoIP system or plan and carry out a smooth upgrade to a current VoIP system like Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco's VoIP and IP Media Phones, Video Conferencing, and Cisco Unified CM
Progent can provide online or on-premises help from a certified CCIE Collaboration specialist to help you to design, deploy, manage and troubleshoot converged communications networks supported by Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified consultants have extensive backgrounds supporting Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, Unified Communications applications like Cisco Jabber and Unity Connection, Cisco's immersive telepresence technologies, collaboration gatekeepers, tools incorporated into Cisco switches and routers. Progent can also provide expertise with related technologies such as Cisco SRST, CUBE, H.323 gateways, Call Admission Control, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP integration experts can also help you build SIP infrastructure solutions that incorporate SIP-based VoIP phones and media phones, SIP gateways, SIP trunking, SIP conferencing and SIP management via Cisco Unified Communications Manager.

Progent's application programmers can build specialized unified communications software that will enable your business to incorporate the capabilities of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can audit your existing network and Internet access architecture to determine whether your environment is optimized to support business-quality VoIP and HD video, assist you to select and integrate Cisco products that make sense for your current situation and future expansion plans, and integrate your Cisco collaborative communications solution with technology from other vendors. Progent's CISSP certified cybersecurity and compliance consultants can assist you to create, implement, and test an enterprise-wide security and compliance strategy for your unified communications ecosystem. Also, Progent can help your organization to deploy Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) for cost-effective call control backup in remote-branch and teleworker environments, and Progent's disaster recovery planning experts can help you create a sensible disaster recovery strategy to ensure the availability of your vital unified communications system.

Unified Communications Manager/CallManager Migration Consulting
Versions of Cisco Unified Communications Manager 8.6 lower than 8.6 and every release of CallManager have arrived at end-of-life. This means Cisco Engineering will no longer develop, repair, or validate this older software. Security patches for this business-critical application will end, which in some situations may create compliance or even legal liability problems.

Progent continues to offer world-class consulting and support for end-of-life versions of Cisco Unified Communications Manager and CallManager, but if you are still running a legacy release of this pivotal software you should begin immediately to prepare for your upgrade. Progent's collaboration consulting professionals can assist your company to migrate non-disruptively to the latest release of Cisco Unified CM and can often save customers up to 50% off consulting expense compared to competing IT service companies thanks to Progent's documented process and experience in this area. By following leading practices, Progent can ensure that your organization realizes a fast payback on your IT investment by showing you how to benefit fully from the new and improved feature set, lower administrative and maintenance costs, more productive collaboration, and tighter security offered by the current version of Unified Communications Manager.

Progent's migration services include return-on-investment analysis, project management or co-management, pilot testing and validation, Cloud integration, setting up collaboration endpoints from Cisco and other providers, smartphone and tablet connectivity, security and compliance consulting, streamlined management, business continuity planning, network infrastructure design, training, and ongoing consulting services and troubleshooting. Progent also has put together ultra-affordable upgrade service bundles to keep your costs visible and affordable.

To see more information about Progent's engineering expertise for Cisco solutions, choose a subject:

In order to ask Progent about technical help for Cisco networking, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24x7x365 Telecommuters Midtown Manhattan Guidance - Backup/Restore Technology Expertise NYC-East Village, New York Midtown Manhattan Telecommuters Backup/Recovery Solutions Guidance Midtown Manhattan
  • At Home Workers Consulting near Omaha - Cloud Integration Technology Consulting Experts Omaha Nebraska Douglas County Nebraska At Home Workers Omaha Assistance - Cloud Integration Technology Assistance
  • At Home Workers Guidance near Downers Grove - VoIP Solutions Assistance Downers Grove-Oak Brook Downers Grove-Oak Brook, Illinois Work from Home Employees Downers Grove Consultants - VoIP Solutions Consultants
  • At Home Workforce Assistance - Boston - Collaboration Systems Consulting and Support Services Boston Teleworkers Boston Consulting - Collaboration Systems Consulting Experts New England

  • Microsoft and Apple Mac Desktop Technology Consultant
    24 Hour Microsoft Mac and Linux Desktop Small Office Network Consultants

    Progent can deliver a variety of low-cost online and on-premises consulting services to help you to install, manage, and debug workstations and handhelds powered by Microsoft Windows, macOS/OS X, iOS, Android, or Linux.

  • At Home Workforce Parsippany Consulting - Backup/Restore Solutions Consulting Parsippany-Cedar Knolls, New Jersey At Home Workers Assistance nearby Parsippany - Backup/Restore Technology Consulting and Support Services Parsippany-Cedar Knolls, New Jersey
  • Cisco VoIP Online Troubleshooting
  • Biggest Software Consulting Exchange Server 2013 Lehigh County Pennsylvania Allentown, Lehigh County Information Technology Outsourcing Firms Microsoft Exchange Server 2007
  • BlackBerry Desktop Manager Design Companies Allentown, PA BlackBerry BES System Engineers Lehigh County Pennsylvania
  • CentOS Linux, Sun Solaris, UNIX Setup and Support Stockton Ubuntu Linux, Solaris, UNIX Network Consultants San Joaquin County
  • Cincinnati, Hamilton County Cincinnati At Home Workers Endpoint Management Tools Assistance Cincinnati Remote Workforce Endpoint Management Tools Consulting Experts

  • Windows Server 2012R2 Clustering Consultant
    24 Hour Information Technology Consulting Windows Server 2012 R2 Security

    Progent's Microsoft-certified consultants can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and migration strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT management team, develop an enterprise-wide security plan, automate network administration, help with application development, and generate and validate a DR/BC plan.

  • Cisco Certified Experts ISSAP Certified Security Evaluation ISSAP Certified Cybersecurity Consultants
  • Cisco System Consultant Agoura Hills Cisco Small Business Network Consulting Group West Los Angeles
  • Consulting CISSP Erie County New York CISSP Cybersecurity Firm Buffalo New York
  • Database Development Consultant Services Database Programming Support and Help

  • Solaris to Windows Upgrade
    Migration Consultant UNIX

    Progent can assist you to design and implement a smooth migration from a Solaris-based information system to a network based on Windows and suited for running Microsoft's popular office productivity software, business applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can show you how to preserve your data and reduce business discontinuity by designing an efficient transition plan that preserves your existing investments in Sun Solaris software and infrastructure. UNIX-to-Windows migration consulting expertise offered by Progent include evaluation of existing environment, transition strategy and validation, Exchange migration services, information and application porting, and processor and storage system transition and economization.

  • Debian Linux, Sun Solaris, UNIX Professional Lakeland, FL Lakeland Consultants Redhat Linux, Solaris, UNIX
  • Emergency Stockton MS Dynamics GP Upgrades Consultants Lodi, Escalon CA Top Rated Dynamics GP-Software Stockton Vender - Database Consultant
  • Employment Opportunities Microsoft MCSA Support Ceres, CA Oakdale, Riverbank CA Microsoft MCITP Support Subcontractor
  • Firewall Firewall Support Richmond, VA Security Intrusion Detection Richmond Piedmont
  • Fremont Alameda County Expert Microsoft Certified IT Outsourcing Firm Exchange 2019 Exchange 2003 Server Small Business Computer Consulting Companies Silicon Valley
  • Georgetown Support Organizations Windows Server 2012 R2 Windows Server 2016 Server Recovery Washington DC
  • Huntington Beach California Huntington Beach Expertise for IT Support Firms 24x7x365 Consulting Expertise for Network Support Providers near me in Huntington Beach - Transparent Temporary IT Support Expansion Huntington Beach, Orange County
  • Immediate Consulting for Baltimore Computer Support Companies Port of Baltimore Expertise for Baltimore IT Service Providers Baltimore
  • Information Systems Firms Cisco Denver, Colorado Springs, Aurora, Fort Collins Cisco Software Consultants Colorado
  • MS Dynamics GP-Software Supplier near me in Uniondale - Implementation Support Services Uniondale, NY Dynamics GP Uniondale Dealer - Recovery Support Uniondale-Hempstead
  • Microsoft Certified Windows Server 2003 Consulting Integration Services Microsoft Windows 2003

  • Linux Network Monitoring Online Consulting
    24 Hour Nagios Help and Support

    Nagios and MRTG are useful, license-free monitoring utilities that operate on Linux and can be deployed to monitor UNIX/Linux networks, Windows networks, or mixed-OS systems in which the Linux OS and Windows coexist. Nagios allows system support engineers to monitor system services including SMTP, HTTP, FTP, and PING. MRTG lets you track the traffic in and out of SNMP network devices including processors, routers, and switches. Progent's network monitoring consultants can show you how to utilize both these utilities to tune and troubleshoot your computer network.

  • SIP Infrastructure Computer Consultants
  • Microsoft SQL 2008 Designer Mission Viejo-Laguna Niguel, California Microsoft SQL Server 2016 Professionals Mission Viejo-Lake Forest, California

  • Microsoft ISA Server Troubleshooting
    Support Outsourcing Microsoft Proxy Server

    Progent's certified ISA Server consultants have extensive backgrounds configuring ISA Server-based security installations for information systems with many sites, remote users, and mission-critical web applications. Progent's ISA Firewall experts can help your company in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your network protection requirements without overly limiting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

  • Microsoft SQL 2014 Consultant Services Columbus, Franklin County SQL Server 2019 Experts Port Columbus International Airport CMH
  • Microsoft SQL Server 2016 Systems Engineer Eastern Washington Spokane Microsoft SQL 2014 Computer Outsourcing Consultants Spokane County Washington
  • Minneapolis Hennepin County Remote Workers Consulting Experts in Minneapolis - Management Solutions Consultants 24/7 Minneapolis Remote Workers Endpoint Management Systems Assistance
  • Mobile County Alabama At Home Workers Mobile Expertise - Setup Guidance Mobile Teleworkers Setup Guidance Mobile Alabama
  • Naples Work at Home Employees Integration Solutions Consulting and Support Services Naples Work at Home Employees Naples Consulting Services - Connectivity Solutions Consulting Services Naples, FL
  • Offsite Workforce Consulting nearby Las Vegas - Integration Guidance Las Vegas McCarran International Airport LAS Las Vegas Work from Home Employees Integration Consulting Experts Las Vegas McCarran International Airport LAS
  • Olympia, Washington Tacoma Remote Workers Management Tools Assistance Federal Way, WA Remote Workforce Guidance nearby Tacoma - Endpoint Management Solutions Consulting
  • Ontario Consulting Experts for IT Support Providers Ontario, CA Ontario Consulting Support for IT Support Firms
  • Photoshop Instruction Training Professional Photoshop
  • Remote Workers Dallas Consulting Experts - Management Solutions Consultants Dallas Fort Worth Offsite Workforce Consulting Experts - Dallas - Management Tools Assistance Dallas - Irving Texas
  • Riverside - Colton Offsite Workforce Consulting Services nearby Riverside - Solutions Consultants Teleworkers Consulting and Support Services - Riverside - Support Expertise Riverside - Moreno Valley
  • SQL 2012 Network Support Company Uniondale-Melville SQL Server 2019 Experts Uniondale
  • SQL Server Small Business Computer Consultant Pasadena, CA Top Rated SQL Server 2014 Information Technology Consulting Companies Los Angeles County California United States
  • San Diego At Home Workers Collaboration Solutions Guidance San Diego - La Jolla San Diego, CA Work at Home Employees Consulting Services - San Diego - Collaboration Solutions Assistance
  • San Francisco System Consultant South San Francisco Network Design Consultant
  • IP Communications Outsourcing
  • San Rafael Teleworkers Help Desk Augmentation Consulting and Support Services San Rafael Work at Home Employees Call Desk Outsourcing Consulting and Support Services Sausalito, CA

  • CISSP Certified Cybersecurity Architect Consulting Services
    Engineers CISSP-ISSAP Security

    Progent's CISSP-certified cybersecurity experts can help organizations of any size with any aspect of information system security. Progent can help create cost-effective security systems that guard a small office against advanced malware attacks or Progent can plan, configure, and monitor an end-to-end security strategy for hybrid enterprise networks that accommodate local, remote, and mobile clients sharing network resources spread across a mix of physical datacenters and various clouds.

  • Security Consulting Windows 2008 Server Webster Software Security Consultant Windows Server 2012 R2 Webster
  • Sherman Oaks California Exchange Server 2010 Outsourcing Firm Exchange Server 2016 Internet Networking Consultants
  • Small Business WiFi Online Support Services Support and Help Small Business WiFi
  • System Recovery SQL Server 2019 Schaumburg-Carol Stream, Illinois Schaumburg-Carol Stream, IL SQL Server 2019 Software Support
  • Ted Stevens Airport Anchorage ANC CISSP Cybersecurity Group CISSP Cybersecurity Contractor Anchorage Alaska
  • Telecommuters Miami Beach Consultants - Connectivity Consulting and Support Services Miami Beach Miami Beach Work at Home Employees Consultants near Miami Beach - Integration Solutions Consulting and Support Services
  • VoIP Phones Remote Support Services
  • Teleworkers Guidance in Indianapolis - Collaboration Solutions Consulting and Support Services Indianapolis Indianapolis Remote Workforce Collaboration Technology Assistance
  • The valley CISSP Auditor Cybersecurity Contractors CISSP Downtown Los Angeles
  • Top Microsoft Experts Toronto-Mississauga Canada Computer Service Companies Computer Network Companies Toronto

  • Failover Clusters Windows Server 2008 Technology Consulting Services
    Remote Troubleshooting Microsoft Windows 2008 Cluster Server

    The clustering technology built into the Datacenter and Enterprise editions of MS Windows Server 2008 is dramatically redesigned to simplify the installation, configuration, and administration of server clusters that provide greater levels of network dependability, security, efficiency, and flexibility. New or improved features include automated cluster verification, revamped setup and installation, unified cluster administration, new cluster architecture for maximum uptime, better security and quorum structure, minimization of failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can help you assess the advantages of failover clusters, design and execute an installation, train your network support staff to manage your failover clusters, deliver ongoing consulting and support services, and create and test a disaster recovery procedure.

  • Top Ranked ProSight Email Content Filtering Policies Specialist Email Link Protection Specialists
  • UNIX information Systems Audit information Systems Audit UNIX

  • Consult CIO Outsourcing
    Specialists Full Service Outsourcing

    Progent is organized provide comprehensive remote consulting for all major technical areas associated with todayís small company information networks and offers an array of vital, on-demand services including a temporary CIO to provide advanced planning and negotiating skills, a Technical Response Center for help desk services, proactive server monitoring, spam/virus protection as a managed service, project management help for major initiatives like site moves orOS migrations, Cisco-certified consultants for building and maintaining fast and robust network infrastructure, security specialists to ensure information safety and compliance, disaster recovery experts to help design business continuity plans, and software developers to write, customize, or repair mission-critical applications.

  • IP-PBX IT Consultants
  • Urgent Network Network Consulting Firms Yellowstone County Montana Help Desk Network Assessments Yellowstone County Montana

  • 24/7/365 Microsoft AD Consultancy
    Microsoft Experts Configuration Windows 2008 Active Directory

    Microsoft Windows Active Directory requires significant practical experience to configure optimally across an enterprise. Progentís Microsoft Premier engineers are experienced in designing, deploying, and troubleshooting complex Microsoft Enterprise Active Directory projects. Progentís fields of expertise with Windows Active Directory include replication problems, multi-domain partition configurations, repair of corrupted Active Directory objects, cleaning up legacy beta software configuration objects in online AD systems, and repair of unsuccessful configurations of AD and AD-integrated programs.

  • Virtual Service Desk Consultants Virtual Helpdesk IT Consultants
  • Wilmington Delaware Network Engineers BlackBerry Synchronization Top BlackBerry BPS Providers
  • Windows Server 2012 R2 Small Business Server Support San Francisco Bay Area San Francisco Microsoft Windows Server 2019 Professionals
  • Windows Server 2012 Server Help Tampa, FL Computer Consulting Group Microsoft Windows Server 2019

  • MOM 2007 IT Consultants
    IT Consultants Application Monitoring

    Even if your company has a minimal computer services staff and a limited technology budget, your information system can still have the same high reliability and performance that once required a substantial internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier IT consultants, the latest system management products for 24x7 monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your vital business applications and hardware up and running.

  • Work at Home Employees Assistance near Lynnwood - Setup Expertise Lynnwood-Bothell Lynnwood WA Work at Home Employees Lynnwood Expertise - Infrastructure Consulting Experts
  • Work at Home Employees Midland Consulting Services - Infrastructure Consultants Midland Odessa Midland At Home Workers Assistance - Midland - Integration Guidance
  • Work from Home Employees Des Moines Consulting and Support Services - Connectivity Consultants Des Moines, IA Polk County Iowa Remote Workers Des Moines Expertise - Support Consultants

  • © 2002-2020 Progent Corporation. All rights reserved.