Cisco VoIP SupportInternet telephony has advanced from simply being a shrewd way to save money on phone carrier bills to a required tool for productive collaboration. Converged IP communications, at one time restricted to integrating Internet-based voice and faxes on the same network platform in order to take the place of expensive PBX systems, today encompasses rich media, mobile communications, IM, real-time Presence, collaboration services, and more within a centralized environment that is easy to manage, extensible, highly secure, resilient, economical, and intuitive.

Cisco is the leader in supplying solutions for supporting the current model of unified communications (UC). Cisco's unified communications architecture adds to the productivity of IT systems by slashing operating expenses; integrating rich media functions with familiar software programs to improve user output; facilitating collaboration among employees, partners, and vendors to save effort and enhance business outcomes; and streamlining the support of your converged voice and data infrastructure.

Cisco's Unified Communications technology address these main product areas:,

  • Call Control Agents for controlling calls and sessions
  • VoIP and Video Phones and Softphones to enhance end-user productivity
  • UC Software Applications for integrated access to presence, IM, voice and video, voice messages, desktop sharing, and voice/video conferencing
  • IP Gateways for providing connectivity with outside networks and telecommuters
Progent can provide the online or on-premises consulting services of a Cisco-certified CCIE (Collaboration) specialist who can assist organizations of any size to design, deploy, manage, migrate, optimize, relocate, and repair Cisco UC products so that you realize the greatest business advantage of your communications system. Progent can provide advanced consulting for every facet of Cisco's UC solutions including call processing and control software, VoIP and softphones, and teleconferencing software. Progent in addition provides consulting and support services for Cisco's IP voice-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call Control Software - Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager Consulting and SupportCisco Unified Communications Manager, previously known as CallManager, is Cisco's call-processing agent and forms the foundation of Cisco's IP telephony collaboration solution. Cisco Unified Communications Manager has the flexibility to support a centralized call-processing model, a decentralized model, or a hybrid deployment that combines the two. In a centralized approach, Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony features to IP devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media applications throughout the network. Unified Communications Manager supports additional mixed media services such as unified messaging, video conferencing, and group-based customer interaction networks.

Newer version of Unified CM offer a variety of enhancements that accelerate your return on investment by lowering management and support costs, increasing user output, enhancing collaboration, accommodating the bring-your-own-device style of computing, strengthening security, and allowing efficient utilization of IT resources. Headline new features include automatic dial-plan replication, simplified certificate management, extended support for standards-based single sign-on for managers and users, device-agnostic call recording, on-the-road access with no need for VPN tunneling, a new self-provisioning utility that makes it easy for workers to manage their preferences for all endpoint devices, and support for Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a centralized Cisco Unified Communications Manager cluster to manage call processing for customers at distributed locations, administrators can help achieve non-stop phone service through Cisco SRST, a Cisco IOS Software image for routers. If a Wide Area Network connection fails, Cisco Survivable Remote Site Telephony in the router offers core Cisco UC Manager functions until the link is returned. To learn about Progent's consulting support for Cisco ISR routers, see consulting and troubleshooting support services for Cisco routers.

For small businesses, branch locations, and retail environments that do not need the full functionality offered by Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express offers a budget-friendly PBX alternative that meets the needs of locations with up to 450 workers. Because Cisco Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller organizations can quickly set up a converged voice and data environment.

The Cisco BE6000 is a line of complete platforms that provide fundamental unified communications features including routing, gateway, premium voice and video, messaging, IM and presence, voice and video conferencing, and paging support, enabling any user to connect on any endpoint from any place. All BE6000 solutions are delivered preinstalled with virtualization and Unified Communications applications software, making implementation fast and simple and reducing cost of ownership for organizations with as many as 1000 employees. All BE6000 systems come preloaded with a virtualization hypervisor and Unified Communications applications software. You can instantly activate collaboration applications whenever their requirements grow.

The office-in-a-box BE6000S includes five preselected UC applications preloaded on one combination ISR router/gateway/virtualized blade server platform and can handle up to 150 users and 300 endpoint devices. The mid-market BE6000M includes four unified communications software application options enabled on a single virtualized Cisco C220 M4 server platform and supports as many as 1000 users, 1200 endpoint devices, and 100 Contact Center agents. The high-end Business Edition 6000H includes 8 unified communications application options activated on a virtualized Cisco C220 M4 server platform and supports as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager/CallManager, see Unified Communications Manager (Unified CM) and Cisco CallManager planning, integration, upgrades and technical support.

Cisco IP Phones: VoIP and IP Media Endpoints
A communications endpoint is an end-user instrument, and can be a physical phone or a software phone application on a PC or mobile computer. In the IP world, every IP handset or soft phone has an Ethernet connection. VoIP phones have all of the capabilities that an ordinary phone provides, but Voice over IP phones can offer additional features including the ability to access websites or run collaboration software.

Cisco IP Phones ConsultingIn contrast to ordinary PBX technology, in a Cisco IP telephony network you can implement virtually instantaneous moves, adds, and changes. You simply take the IP phone to its new spot, plug it into the Ethernet connection, and the handset registers itself with Cisco Unified Communications Manager. All client permissions and settings are programmatically re-established, doing away with the expense and delay of dispatching support personnel to rewire connections. An additional helpful feature is location independence, which enables you to sign into any Cisco IP device and receive your own phone number and rights.

Cisco offers a wide range of IP voice and IP media phones. The low-cost SPA 300 Series includes basic IP and DECT phones that feature high-quality audio, support for hosted IP phone environments or an IP PBX, simple deployment and safe online provisioning, zero-downtime software updates, and browser-based set up. The value-priced SPA301 is a single-line VoIP phone with no display or speakerphone function, a base dialer with one Ethernet port, and a corded handset with no keys. The SPA302D, designed to be used exclusively with Cisco's DECT Analog Telephone Adapter (ATA), is a multiline cordless DECT IP phone that offers 10-lines, a 176 x 220 pixel color screen, and a dial pad with a speakerphone. The SPA303 is an entry-level 3-line SIP-based IP phone with two switched Ethernet ports, a 128 x 64 monochrome LCD graphical display and a speakerphone.

Cisco SPA500 IP Phones ConsultingCisco's SPA500 Series IP phones are low-cost endpoints with support for SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and conferencing capability. Most models have a 128 x 64 monochrome display, The SPA501G supports eight lines and has eight programmable buttons but no LCD display screen. The SPA502G supports a single line and has no programmable buttons. The SPA504G supports four lines and has four programmable buttons. The SPA508G supports eight lines and has eight programmable buttons. The SPA509G supports 12 lines and has 12 programmable buttons. The SPA512G supports four lines, has no programmable buttons and supports Gigabit Ethernet. The SPA514G supports four lines and four programmable buttons and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 has a 320 x 240 color display, supports five lines, and includes five programmable buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints designed for occasional-use settings such as lobbies, cafeterias, hallways, elevators, and conference centers. Cisco's Unified SIP Phone 3905 features a 128 x 32 monochrome non-backlit display, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The single-line Cisco Unified IP Phone 6901 is an entry-level endpoint with no display and requires a hook switch for call transfer and conferencing.

Cisco's 7800 family of budget-priced IP phones are VoIP endpoints with backlit monochrome displays, four soft keys, 11 fixed-feature keys, an integral Ethernet switch with Class 1 Power over Ethernet, and a speakerphone. 7800 Series IP phones support only the SIP signaling protocol. All models in the 7800 Series feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 models, cuts off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for shared locations and for workers with occasional-to-light voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available via an optional wideband handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only model in the 7800 line to support Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line endpoint targeted for administrative staff, contact center agents, and supervisors who have significant voice communications requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 color display, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones have a 5-inch display and include four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five soft keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that includes desktop IP phones, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature keys. The Cisco IP Phone 8811 includes a backlit monochrome display and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco Wireless VoIP phone integration consultantsCisco's 8821 and 8812-EX Wireless IP Phones are ruggedized Wi-Fi handsets designed for employees who are mobile within campus, warehouse, health care, hospitality, retail or other venues where portable work phones need to be more manageable, secure, and durable than is possible with the BYOD model of collaborative communications. Cisco's wireless IP phones provide mobile on-premises users the benefits of voice over wireless LAN (VoWLAN) communications in environments that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone features a 2.4 inch color display, a durable case rated Mil-SPEC 810G for shock resistance and IP67 for dust and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth 4.0 radio for wireless headsets. The 8821-EX Wireless IP Phone adds ATEX Class 1, Zone 2 and CSA Division 1, Class 22 compliance. This helps prevent sparking during temporary exposure within potentially combustible environments. The 8821-EX also features a case made of industry-standard yellow plastics, which makes it easy to locate the 8821-EX in an emergency. Learn about Progent's Cisco wireless VoIP phone integration consulting.

Cisco 9900 Voice over IP Phones ConsultingCisco's legacy 9900 Series of high-performance IP phones combine high-quality voice with business-grade color video to provide a rich multimedia UC experience for knowledge professionals and executive management. The two IP phones in this line include a Standard Definition 640x480 pixel color screen, a Bluetooth radio to support a wide range of headsets, and a built-in 1 GE Ethernet port. The Cisco EnergyWise power-save feature is offered as an option and can lower off-work power consumption by up to 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 IP Color Key Expansion Modules for expanding programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi transceiver for connecting to voice-over-wireless LAN environments, and 4 customizable touchscreen keys to invoke Cisco Unified Communications functions. The 9971 IP phone supports up to 3 IP Color Key Expansion Modules for adding customizable line and function keys.

Unified Communications Applications
Within Cisco's Unified Communications platform, IP telephony, video, and other converged applications are independent from the call/voice processing mechanism, and they may be at any location within the network. A single connectivity infrastructure offers a versatile platform for feature-rich business applications and acts as a firm basis for downstream convergence-based software. Cisco works with third-party IT industry partners to provide a broad selection of IP voice and video applications and products. Cisco also enables the capability to create and manage customized internal programs.

Unified Communications application software available from Cisco and supported by Progent's consultants include:

Cisco Jabber
Cisco Jabber is a UC application that supports presence, IM, voice, high-definition video, voicemail, screen sharing, and real-time conferencing functions for Windows PCs, Macs, plus Apple iOS and Android smartphones and tablets. Jabber is an evolution and integration of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important enhancements to video features and screen sharing, and extending the team experience to more operating systems and endpoint hardware. Cisco Jabber works in conjunction with Unified Communications Manager for call and session management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for conferencing.

Since Cisco Jabber is based on key industry protocols, it can communicate with a wide selection of third-party products. As an example, Extensible Messaging and Presence Protocol enables Jabber to trade instant messaging and presence information with a variety of XMPP clients such as Adium, IBM Sametime, and Microsoft Skype for Business. Jabber features can be accessed from Microsoft Office applications such as Outlook and Microsoft SharePoint. This broad platform compatibility optimizes productivity by providing a common user environment and accommodating the BYOD model of networking. Progent can provide the services of certified Exchange consultants and Microsoft SharePoint 2019 experts and SharePoint 2016 consultants who can show you how to take advantage of Jabber with Microsoft's popular collaboration platform. Progent also offers expertise with Apple iPhone integration and management as well as Google Android smartphone integration and management to help your organization to enhance the business value of your BYOD ecosystem. (To learn about Progent's consulting services for Cisco Jabber, see Progent's Cisco Jabber consulting and support services.)

WebEX Meeting Center
WebEX Meeting Center provides online conferencing for users with a web browser or virtually any desktop or mobile device. Cisco WebEx is delivered as SaaS through Cisco's WebEx Cloud. This makes it easy to deploy and scale, streamlines administration, eliminates high up-front investment, offers maximum uptime and world-class data protection, and delivers consistently high performance. Important capabilities include support for sharing discrete content or your whole screen display with remote attendees in real time, the ability to embed rich media into your presentations including Microsoft PowerPoint and Flash videos, network-based recording plus editing and playback for future reference and training, single sign-on (SSO) and support for other Cisco collaboration products such as Cisco Jabber and TelePresence, plus strong data privacy and encrypted connections with strict policy control.

WebEx Meeting Center Online Conferencing Consulting Services

Cisco WebEx Meeting Center runs on Microsoft Windows, Apple Mac, and Linux desktops and allows mobile users to start, calendarize, and take part in conferences on Google Android devices, Apple iPhones and iPads, BlackBerry 10 handhelds, and Microsoft Windows Phone 8. Users can also launch web conferences instantly from Microsoft Office, Outlook, Lotus Notes, and a variety of instant messaging solutions.

Cisco TelePresence Products for In-house Teleconferencing Environments
For midsize businesses and enterprises who want to build an on-premises or hybrid local/cloud environment for video conferencing, Cisco offers a portfolio of Cisco TelePresence software and equipment that deliver high-definition video conferencing for attendees with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable video conferencing bridge that works in conjunction with Cisco Unified CM to provide multiparty telepresence to converged deployments and can extend conferences to incorporate cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of the way video conferencing resources are allocated for each participant, allowing managers to define the exact service level and experience required for every user. Cisco TelePresence Content Server records video and presentations for real-time distribution and video on demand (VOD) viewing.

Cisco Unity Connection Platform and Unity Express for Converged Voicemail
Cisco's Unity Connection, an integrated extension of Cisco Unified CM, is a unified voice messaging system that promotes collaboration by providing a variety of options for retrieving voice messages within an environment that is easy to implement and administer. Unity Connection allows you to access and manage voicemail messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced speech-recognition features for hands-free operation and extensive Automated Attendant features that include smart routing for incoming phone calls and custom call-screening and message-notification options. The Unity Connection system runs as a VM that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router service module and can support as many as 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant functions for small to medium businesses and enterprise branch locations with as many as 500 voice mailboxes. Cisco Unity Express allows users to manage voicemail using a Cisco Unified IP Phone screen, a browser, or an email client. Integrated Services Routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent can provide certified deployment and support services for Cisco routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE, UCCE) works Cisco Unified CM, Cisco Unified IP Interactive Voice Response, and desktop agent apps like Finesse to offer automatic call distribution (ACD) features that enable a business to rout customer calls to the proper salesperson or service representative. Unified Contact Center features intelligent routing, computer telephony integration, customer management across multiple channels, call queuing, interactive voice response and advanced reporting to streamline the deployment and management of a modern, enterprise-class contact center. Cisco products supporting UCCE include Unified IP Phones, Voice Gateways, and network infrastructure.

Cisco Unified Contact Center Express (Unified CCX, CCX) offers a packaged bundle for building a customer contact center for mid-scale environments such as departments or branch offices, providing support for as many as 400 agents. You can select from a range of basic systems and add advanced options. Unified CCX works closely with Cisco Unified CM and features call routing, customer contact management, reporting, IVR, and centralized management of voice, email, chat, and social media communications. Cisco Unified Contact Center Express comes with Cisco's Finesse software, a customizable web-based desktop agent that does not have to installed on the client's computer. Optional features include conditional routing, estimated-wait-time messages, call-in-queue, plus workforce and quality management.

Mobile Connect for Single Number Reach
Mobile Connect, also called Single Number Reach (SNR), is a Cisco Unified Mobility application that allows users to be reached from one number that simultaneously rings on their Cisco VoIP phone and their mobile phone. Live calls can be switched between desktop IP phones and smartphones transparently, and unanswered calls can be directed to the user's Cisco Unity or Cisco Unity Connection account for voicemail. Users can manage their own access lists to determine which calls ring at alternate phones.

Cisco Prime Collaboration
Cisco Prime Collaboration provides an automated process for initial deployments and for 'day 2' moves, adds, changes, and deletions. An intuitive user interface provides a single view of a subscriber and the subscriber's services. Prime Collaboration Provisioning significantly accelerates site rollouts and minimizes the time required for implementing ongoing changes. Prime Collaboration can deliver significant improvements in productivity and reductions in administration costs. Prime Collaboration Provisioning simplifies management analytics including application adoption and usage rates, allowing organizations to optimize IT resources and further reduce TCO.

Cisco Communications Gateways
Cisco's communications gateways allow Cisco converged communications deployments to connect with public networks and with clients working outside the corporate firewall. Cisco's portfolio of communication gateways deliver UC services for a broad range of gateway and session-border-control deployments.

Communications gateways available from Cisco and supported by Progent include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is a powerful converged media gateway that allows companies to allow team members, vendors, customers and prospects, or business partners who are working on different networks, collaboration platforms, or endpoint devices to access to Cisco Unified Communication services. The Expressway collaboration gateway integrates with a Cisco CM system or Cisco BE6000, or can be accessed via the cloud with Cisco HCS to help make collaboration more universal. Key features of Cisco Expressway include:

  • Mobile and Remote Connectivity: Off-site workers with any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the convenience of one-time sign-on and of TLS security and are able to connect to all their Jabber applications (video, business-quality voice, instant messaging, and real-time presence) without requiring the inconvenience starting a VPN. Also, telecommuters have the ability to utilize their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home identical to the corporate office.
  • Cisco Jabber Guest Support: Expressway is required for enabling Jabber Guest, which allows 'guests' to interact with your business simply and securely via lightweight web-browser and mobile multimedia phone calls.
  • Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers an advanced, extensible meeting experience that seamlessly integrates high-quality voice, high-definition video, and data sharing to anyone, at any location, using any endpoint.
  • Interoperability: If your organization currently has third-party video products, Cisco Expressway can help you to move easily to a Cisco solution when it makes business sense. Cisco Expressway provides video interoperability with industry standard H.323, H.264 Scalable Video Coding, or SIP environments. Interoperability capabilities supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding to H.264/MPEG-4 AVC.
Cisco Unified Border Element
Cisco Unified Border Element is an enterprise-class session border gateway that interconnects converged business communications networks to the PSTN. CUBE supports SIP and H.323-based trunking to an IP PSTN services provider, but SIP trunks offer a richer set of features. In addition to offering session border control, Cisco Unified Border Element (CUBE) provides easy and affordable collaboration outside the firewall. Collaboration features supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-based conferencing
  • Voice and Video recording
  • Enterprise Call-center and IVR applications
  • Policy-based evaluation of phone calls
  • Business-to-business teleconferencing over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be run on a wide selection of Cisco's enterprise routers, which include ASR 1000 Series Aggregation Services Routers, the ISR 4000 family, the ISR G2 Series, and high-end models of Cisco's 800 fixed routers. The virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual container. To find out more about Progent's consulting support for SIP trunks and Cisco's CUBE session border controller (SBC), visit SIP and CUBE infrastructure solutions: SIP trunks and Cisco CUBE integration consulting.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 Series is an early VoIP communications appliance and software package for small organizations. UC500 models provide voice, data, voicemail, automated attendant, IP video, security, and wireless capabilities, run with older generation Cisco VoIP endpoints, and support public switched telephone network (PSTN) interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the heart of a comprehensive unified communications ecosystem

All Cisco's UC500 packages include a compact switch appliance with 8 PoE interfaces and additional foreign exchange stations (FXS) and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is optional. User capacity can be increased by connecting with Cisco Catalyst Express switches. Every UC500 offering also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 FXS and 4 FXO interfaces. The Cisco UC540 system supports 24 to 32 users and provides 8 foreign exchange office interfaces. The Cisco UC560 system supports 48 VoIP clients and 12 FXO ports.

Progent's Cisco-certified VoIP experts can help you to maintain your legacy UC500 VoIP system or plan and carry out a smooth upgrade to a current VoIP system like Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco's VoIP and IP Media Phones, Video Conferencing, and Cisco Unified CM
Progent can provide online or on-premises help from a certified CCIE Collaboration specialist to help you to design, deploy, manage and troubleshoot converged communications networks supported by Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified consultants have extensive backgrounds supporting Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, Unified Communications applications like Cisco Jabber and Unity Connection, Cisco's immersive telepresence technologies, collaboration gatekeepers, tools incorporated into Cisco switches and routers. Progent can also provide expertise with related technologies such as Cisco SRST, CUBE, H.323 gateways, Call Admission Control, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP integration experts can also help you build SIP infrastructure solutions that incorporate SIP-based VoIP phones and media phones, SIP gateways, SIP trunking, SIP conferencing and SIP management via Cisco Unified Communications Manager.

Progent's application programmers can build specialized unified communications software that will enable your business to incorporate the capabilities of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can audit your existing network and Internet access architecture to determine whether your environment is optimized to support business-quality VoIP and HD video, assist you to select and integrate Cisco products that make sense for your current situation and future expansion plans, and integrate your Cisco collaborative communications solution with technology from other vendors. Progent's CISSP certified cybersecurity and compliance consultants can assist you to create, implement, and test an enterprise-wide security and compliance strategy for your unified communications ecosystem. Also, Progent can help your organization to deploy Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) for cost-effective call control backup in remote-branch and teleworker environments, and Progent's disaster recovery planning experts can help you create a sensible disaster recovery strategy to ensure the availability of your vital unified communications system.

Unified Communications Manager/CallManager Migration Consulting
Versions of Cisco Unified Communications Manager 8.6 lower than 8.6 and every release of CallManager have arrived at end-of-life. This means Cisco Engineering will no longer develop, repair, or validate this older software. Security patches for this business-critical application will end, which in some situations may create compliance or even legal liability problems.

Progent continues to offer world-class consulting and support for end-of-life versions of Cisco Unified Communications Manager and CallManager, but if you are still running a legacy release of this pivotal software you should begin immediately to prepare for your upgrade. Progent's collaboration consulting professionals can assist your company to migrate non-disruptively to the latest release of Cisco Unified CM and can often save customers up to 50% off consulting expense compared to competing IT service companies thanks to Progent's documented process and experience in this area. By following leading practices, Progent can ensure that your organization realizes a fast payback on your IT investment by showing you how to benefit fully from the new and improved feature set, lower administrative and maintenance costs, more productive collaboration, and tighter security offered by the current version of Unified Communications Manager.

Progent's migration services include return-on-investment analysis, project management or co-management, pilot testing and validation, Cloud integration, setting up collaboration endpoints from Cisco and other providers, smartphone and tablet connectivity, security and compliance consulting, streamlined management, business continuity planning, network infrastructure design, training, and ongoing consulting services and troubleshooting. Progent also has put together ultra-affordable upgrade service bundles to keep your costs visible and affordable.

To see more information about Progent's engineering expertise for Cisco solutions, choose a subject:

In order to ask Progent about technical help for Cisco networking, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24-Hour Locky Ransomware Hot Line Huntington Beach California 24/7 Ransomware Removal and Data Recovery Huntington Beach, CA

  • Microsoft and Cisco Certified Expert Amazon hybrid cloud solutions Designer
    Programming Firms Amazon AWS hybrid cloud solutions

    Progent offers affordable remote support to assist businesses to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design and review, testing, configuration, administration, performance optimization, software license management, disaster recovery mechanisms, and security.

  • 24-Hour Spartanburg Dynamics GP (Great Plains) Reporting Support Spartanburg-Greenville, South Carolina Spartanburg South Carolina MS Dynamics GP-Software Spartanburg Premier Partner - Setup Programming and Support

  • 24-7 Configuration SQL Server Analysis Services
    SQL Server 2014 Backup Encryption Specialist

    SQL Server 2014 incorporates major improvements in critical areas including speed, availability, compliance, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates seamlessly across all types of applications including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and onsite services that include system design, configuration, management, remediation, and software development services to help businesses of any size to achieve fast return from their SQL Server 2014 investment.

  • 24/7/365 Offsite Workforce Colorado Springs Consultants - Cybersecurity Solutions Assistance El Paso County Colorado Colorado Springs Colorado Work at Home Employees Colorado Springs Consultants - Cybersecurity Solutions Consulting

  • Consultant Services Security Patch Management
    Intune and Apple iOS Computer Consultant

    Progent's Intune consultants can help you to understand the business case for utilizing Intune for administering your web-facing mobile devices including laptops, phones, and tablets based on Windows, Apple iOS, and Google Android. Progent can help your company to define security policies, set up test environments to evaluate the benefits of Microsoft Intune for your environment, install Intune across your IT ecosystem, combine Intune with System Center Configuration Manager for unified change management, and maintain your Intune solution.

  • 24x7x365 Cisco Small Office IT Consultants Allentown Pennsylvania, USA Small Business IT Consulting Cisco
  • Addison-Richardson Cisco Technical Support Outsource Cisco Computer Companies Addison-Richardson, TX
  • After Hours Microsoft MCTS Engineer Work At Home Job San Francisco Airport SFO Contractor Job Microsoft MCTS Consulting San Francisco Bay Area, United States

  • SMS Server 2003 Migration Support
    24x7 Online Support Systems Management Server

    Progentís certified consultants provide small and medium size businesses world-class consulting support for Systems Management Server 2003 and Configuration Manager, Microsoft's standard tools for update and deployment management. System Center Configuration Manager 2007 is Microsoft's new name for the change management platform formerly known as SMS Server. System Center Configuration Manager 2007 provides a range of new features to Systems Management Server 2003 including full automation, integrated Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progentís certified consulting professionals can help you use SMS 2003 or Configuration Manager economically for automated operating system and application software deployment, security patch administration, software tracking, and licensing compliance. Progent's consultants can also assist you to migrate smoothly from SMS Server to Configuration Manager.

  • Albany Hermes Ransomware Repair Albany Albany WannaCry Crypto-Ransomware System-Rebuild Albany-Clifton Park, New York
  • Alpharetta-Fulton County, GA Teleworkers Alpharetta Consulting and Support Services - IP Voice Solutions Consulting Experts Remote Workforce Consulting Services near me in Alpharetta - VoIP Technology Consulting Services Alpharetta-Cumming, GA

  • Top VMware NSX Security Professionals
    VMware vCloud Suite Specialist

    VMware's NSX virtual network platform allows you to create complete logical networks in software. NSX permits virtual networks to be deployed instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly recover the complete virtualized network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist you to plan, deploy, test and administer a DR solution based on VMware SRM and VMware NSX.

  • At Home Workers Bakersfield Consulting and Support Services - Set up Consulting Services Kern County California Telecommuters Expertise near me in Bakersfield - Connectivity Consulting Services Bakersfield California

  • Excel Power View Contract Programmer
    Specialists Excel 2013 desktop

    Progent's certified Office Excel and Office 365 Excel consultants offer a broad range of remote services to help you to design, develop, test, deploy, administer, and troubleshoot business applications powered by any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help your business to upgrade your existing Excel applications to the latest releases of Excel, support Excel on iOS-powered iPhones and iPads and Android phones and tablets, and identify and fix compatibility problems between different versions of Excel. Progent can provide on-demand help to clients who need a fast fix to a stubborn issue associated with Excel and Progent also offers comprehensive project management support for migrating or developing line-of-business applications built on Office Excel. Progent's affordable webinar training classes for Excel can be customized to address the special requirements of individuals or teams.

  • Cisco VoIP Phones and Unified CM Consultants
  • At Home Workers Spartanburg Consulting - Backup/Restore Solutions Expertise Spartanburg-Greenville, SC Telecommuters Assistance near Spartanburg - Data Protection Technology Expertise Spartanburg

  • CCIE Expert Certified wi-fi controller IT Services
    3504 wireless controller Support and Integration

    Catalyst family of wireless controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and control of wireless APs, tuning Wi-Fi throughput by reducing the effect of RF congestion, improving wireless uptime with rapid auto-failover, and strengthening security by detecting threats and filtering network traffic based on user type and locale. Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controller appliances to manage Wi-Fi networks of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi solution or implement an efficient upgrade to Cisco's latest Wi-Fi controller solutions.

  • At Home Workers St. Paul Expertise - Collaboration Systems Consulting Services St. Paul-Oakdale, MN Work from Home Employees St. Paul Consulting - Collaboration Solutions Consulting Experts St. Paul-Woodbury

  • Immediate Clustered Server Online Help
    Microsoft Windows Server 2003 Cluster Computer Consultants

    Progent provides Windows Cluster Server expertise to help your business utilize non-stop clustered servers that can deliver 24x7 uptime. Clustered Windows servers for zero-downtime networks include Microsoft Windows Cluster Server, Microsoft SQL Server Cluster, and Exchange Server Cluster. By helping you design high availability server clustering solutions powered by Windows Server Cluster 2003, Progentís Premier Windows professionals make sure that your non-stop server clusters are set up to maximize the business advantage of your computer network.

  • CISSP Information systems Security Outsourcing Manhattan Beach-Torrance CISSP Protecting Manhattan Beach-Redondo Beach
  • Computer Specialist Windows Server 2016 Livermore, CA Pleasanton, Alameda County Windows Server 2012 R2 Systems Engineer
  • Expertise for Fort Wayne Network Service Companies Fort Wayne, Allen County Specialists for IT Service Firms nearby Fort Wayne - Seamless Temporary IT Support Expansion Fort Wayne, Allen County
  • Harrisburg Crypto-Ransomware Preparedness Review Harrisburg-Reading, Pennsylvania Harrisburg Crypto-Ransomware Avaddon Readiness Audit Harrisburg-Hazelton
  • Cisco SIP phones Consultant Services
  • Immediate Hayward Teleworkers Collaboration Solutions Consultants Telecommuters Hayward Guidance - Collaboration Technology Consulting Services Hayward Alameda County
  • Lima Netwalker Crypto-Ransomware Settlement Negotiation Support Lima, Miraflores District Lima Sodinokibi Ransomware Settlement Negotiation Consulting Lima
  • Microsoft Computer IT Service Providers Dayton Centerville Trotwood, USA Install IT Outsourcing Dayton, OH

  • UNIX with Windows Consultant Services
    Solaris with Windows Specialists

    Progent's UNIX platform consulting services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise provides you with a convenient single source to help you build and maintain a secure and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

  • Microsoft Dynamics GP (Great Plains) Louisville Partner - Training Experts Louisville, Jefferson County Louisville Kentucky MS Dynamics GP Gold Partner nearby Louisville - Migration Experts

  • Top Ranked On-site Support SCCM 2016 Endpoint Protection
    SCCM 2016 Boundary Groups Professional

    Configuration Manager 2016 automates application and device deployment at scale, simplifies security and compliance settings control, inventories network assets, protects against company data leakage, performs network health reporting, allows safe self service, and offers a common control mechanism for managing multi-operating system networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration experts can help you with any aspect of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

  • Microsoft and Apple Small Business Outsourcing Broward County Florida Pembroke Pines Florida Biggest Network Installation IT Outsourcing

  • Top Rated SQL Server 2014 Performance Tuning On-site Support
    SQL Server 2014 Resource Governance Technical Support Services

    Microsoft SQL Server 2014 incorporates major enhancements in critical areas including speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works transparently across all types of applications including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite services including planning, deployment, administration, remediation, and software development services to help businesses of any size to achieve maximum business value from their SQL Server 2014 investment.

  • Network Documentation Emergency Phone Support Allentown Pennsylvania Microsoft Exchange On Site service Allentown Pennsylvania
  • Network Specialists Exchange Wilmington, DE, Dover, DE, Newark, DE Exchange Network Admin Companies Delaware - Wilmington, DE, Dover, DE, Newark, DE

  • Specialists NetApp MetroCluster Design
    NetApp MetroCluster Synchronous Replication Engineers

    Progent can provide enterprise clients the services of a NetApp-certified consultant for online or on-premises support for NetApp's complete line of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN storage solutions supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, non-disruptive patching, storage management, information assurance, disaster recovery, and remediation. Progent can provide Level 3 support to assist you to take care of problems with NetApp SAN deployments efficiently based on leading practices.

  • Cisco VoIP Phones and Unified Communications Troubleshooting
  • Oakland California Oakland At Home Workforce Backup/Restore Solutions Consultants Telecommuters Consulting and Support Services in Oakland - Data Protection Solutions Expertise San Leandro

  • Altaro VM Backup Scheduling Support and Integration
    24/7 IT Consulting Altaro VM Backup Planning

    Altaro VM Backup provides small and mid-size organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, multi-site, and cloud architectures and also supports low-cost cloud backup to Azure Block Blob storage. Top capabilities include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as short as five minutes for minimizing your Recovery Point Objective, military-grade encryption, granular restore capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes and for VMware vCenter for managing large-scale deployments, and support for Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is a certified Altaro partner and offers a broad array of consulting services to assist you to plan, deploy, manage and troubleshoot a backup/restore solution based on Altaro VM Backup software.

  • Offsite Workforce Expertise nearby Plano - Integration Consulting and Support Services Plano, TX Top Ranked Plano Teleworkers Setup Consultants Plano

  • ProSight ESP Behavior-based Security Professionals
    ProSight VM Security Consultants

    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware.

  • Perth MS Dynamics GP Migration Consultants Perth, WA Perth Microsoft Dynamics GP Training Support Perth, Western Australia
  • Phobos Ransomware Hot Line Brisbane Conti Ransomware Hot Line
  • Remote Workforce Boise Consulting and Support Services - Cybersecurity Solutions Consulting Experts Ada County Idaho Teleworkers Boise Consulting and Support Services - Cybersecurity Solutions Consulting Services Boise
  • Cisco IP Video phones Online Help
  • San Juan Maze Crypto-Ransomware Forensics Puerto Rico San Juan DopplePaymer Ransomware Forensics Analysis Puerto Rico
  • Schaumburg Internet Networking Consultants Schaumburg Designers

  • 24-7 Integration Support SharePoint
    SharePoint 2007 Consulting Services

    Progentís Microsoft-certified consultants offer organizations of any size consulting, troubleshooting, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise platform that utilizes web technology for efficiently connecting people, groups and data. SharePoint Server offers a common location for your workers or customers to access, manage, share and interact with relevant data, files, and applications and to communicate with one another. Microsoft SharePoint enables faster and better decisions, more efficient sharing across teams and more economical business processes. Windows SharePoint Services connect employees, clients, teams and projects with the information theyíve created in a way that makes data easy to locate, download and re-use. Progent's certified SharePoint experts can help you to maintain your existing SharePoint solution or migrate to the latest version of SharePoint Server or to SharePoint Online.

  • SharePoint Professionals Montgomery, AL, United States Microsoft SharePoint Server 2013 Network Consultants
  • Skokie Illinois Work from Home Employees Expertise nearby Skokie - Backup/Restore Systems Consulting At Home Workers Consulting Experts nearby Skokie - Backup/Recovery Systems Consulting Services Skokie, IL

  • CCIE Certified Nexus Switch LISP Network Engineer
    Technology Consulting Nexus Switch Latency

    Nexus switches are intended to provide the performance, expandability, availability, virtualization support, capacity, security and manageability needed to function as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and onsite consulting expertise to help your business to plan an optimal switch topology, set up pilot systems to validate your switching solution, install and configure Nexus switches, define and enforce appropriate policies, perform security and compliance tests, set up advanced monitoring and alert systems, fully utilize resources through virtualization, analyze and repair switching and routing problems, optimize system performance, perform capacity planning, and set up the advanced zero-downtime capabilities available for Cisco's Nexus products. Progent can also assist your business to migrate non-disruptively from outdated Nexus switches or Catalyst switches to current Nexus platforms.

  • Support Group Sacramento, California Repair Installation Sacramento-Carmichael

  • Top Rated Mid-sized Office Server Support
    Midsized Business Tech Consultants

    Progent provides network services for mid-size companies who have 100 to 250 network clients. The mid-size business or work group has traditionally been an overlooked segment of the market for IT support expertise. The cost structures and support access practices of large outside support organizations make them excessively expensive for the ordinary small business or small medium business (SMB), which commonly has a modest information technology budget with which to support an information system whose advanced technology and sophistication are frequently comparable to the information systems of far larger companies. Progent's support delivery model, which takes great advantage of remote service, virtual network infrastructure and proactive network monitoring, dramatically lowers the network support expenses of a small-medium business while offering the small company with enterprise-level support from professional, IT consultants knowledgeable in a wide range of midsized business technologies. If your medium size company or small business is searching for the quality of network help needed by a mid-size organization without budgeting big-company costs, call Progent.

  • Teleworker Video Conferencing Setup and Support Remote Workforce Video Conferencing Troubleshooting
  • Teleworkers Guidance near me in Savannah - Integration Consulting Savannah, GA Savannah Work from Home Employees Infrastructure Consulting Savannah, GA, U.S.A.
  • Top Quality Offsite Workforce Wilmington Expertise - Endpoint Management Systems Consultants Wilmington DE At Home Workforce Wilmington Consulting Experts - Endpoint Management Tools Expertise Wilmington
  • Urgent Microsoft Forefront TMG 2010 Troubleshooting Expert Microsoft Certified Forefront Threat Management Gateway 2010 Consultant Services

  • © 2002-2021 Progent Corporation. All rights reserved.