Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.


Additional Topics of Interest

Service Reporting Support and Help
Services Documentation Consulting in Los Gatos, CA

Progent uses a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support firms who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each staff member to each client. The discipline of documenting and organizing service records allows more efficient service and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

Integration Services for Microsoft Operations Manager
Application Monitoring Onsite Technical Support Anchorage, Alaska

Remote continuous network monitoring, automated alarms, and periodic reports are crucial to preserving the health of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management technology has progressed so far that businesses of all sizes can get a level of protection that was previously limited to large enterprises. Progent offers several Remote Monitoring and Management (RMM) options available as low-cost service packages designed to help you to identify and resolve a most network problems before they can hurt your business.

VMware VCDX certified Consultants
VMware Site Recovery Manager and NSX Integration Engineer Grand Rapids, Michigan

VMware's popular Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a DR solution based on VMware SRM.

IT Consulting for Edge Routers
Integrated Services Routers Technical Consultant in San Rafael, California

Cisco offers a full array of routers that includes routers designed to provide the protection, bandwidth, and reliability demanded by organizations ranging from small offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and network uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable foundation for your IT system and to make it economical to expand as you add new users, open new offices, deploy new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a variety of routers based on the Cisco IOS operating system, such as the Cisco 800 series of small office routers, Cisco 1800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for the network core, plus older 3600 and 3700 Series Routers.

Juniper NetScreen 5400 Firewall Consultants
Los Gatos, CA Security Firms for Juniper Firewall/VPN

Progent's Juniper Networks-certified NetScreen consultants can help you to install and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to the latest Juniper products, and repair infrastructure problems in all-Juniper or mixed-technology environments.

wireless IP phones and Aironet APs Professional
Wi-Fi IP phone integration Remote Support Services Virginia Beach, Virginia

Cisco's wireless IP phones are hardened Wi-Fi devices designed for workers who are on the move within campus, warehouse, retail or other venues where IT management wants portable phones that offer more control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Successful integration of Cisco's wireless VoIP phones typically demands that you configure and optimize many key pieces of your Wi-Fi environment such as access points, routers, wireless LAN controllers, and management software. Progent's certified consultants can provide remote and onsite assistance to help your organization build and maintain a Cisco wireless VoIP phone deployment by providing services that range from debugging the set up of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi architecture of an entire campus.

Cisco Firewall Installation
Cisco Computer Support For Small Offices

Progent's Cisco-certified CCIE network infrastructure consultants can help you to configure, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone consulting, and CUCM/CallManager software support.

Server Consolidation Setup and Support
Honolulu Server Management Configuration

Server growth puts pressure on IT budgets and administrative resources. Server reduction through a virtual infrastructure promises lower total cost of ownership of hardware and faster ROI, more efficient use of servers, streamlined operations, enhanced system uptime, and easier manageability. Typical uses for virtual machines include resource consolidation, economical hosts for line-of-business legacy applications running on obsolete operating systems, and inexpensive isolation of program development or evaluation systems from on-line systems.

IT Specialist for Enterprise Security
Branch Office Tech

For corporations with branches in or any area served by Progent's consultants, Progent's Microsoft-Certified IT support experts and certified Cisco network specialists offer a range of network support services such as project management, Sarbanes Oxley compliance, site relocations, corporate security, network design, local or phone-based branch office support, and troubleshooting for data center hosting facilities. A Progent IT consultant can show you how to plan a multi-office information system that makes efficient use of co-location services and Internet hosting sites. Progent’s Microsoft Premier consultants can help major corporations plan, deploy and maintain major rollouts of the latest versions of Microsoft products such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progent’s CCIE and CCNP consultants can help you deploy Cisco technology for connectivity solutions that combine basic, high-performance, integrated, and remote networking.

Lync Server 2013 Front End Pool Pairing Specialist
Specialist in Edgecomb, ME

Lync 2013, now called Skype for Business, allows businesses of all sizes to create a centrally managed and protected communications environment that supports a Bring-Your-Own-Device computing model with instant messaging, presence, web conferencing with application sharing and whiteboard, and both IP and PSTN calling across a broad assortment of desktop and mobile endpoints. Progent's certified Lync Server 2013 consultants and system architects can assist you to evaluate the advantages of Lync Server 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid topology appropriate for your current and long-term goals, deploy Lync 2013 in a way that expedites your return on investment, and deliver live webinar and onsite training to your management staff and end users. Progent has in-depth expertise in critical components of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 apps including Outlook clients and PowerPoint.

Ubiquiti UniFi Security Gateway Engineers
Ubiquiti Security Gateway Consult in Albuquerque, New Mexico

Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi devices installed across multiple venues with any number of APs can be remotely configured and managed with free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, troubleshooting, monitoring, and analytics. Progent offers the skills of veteran wireless professionals who can assist your organization to assess the value of Ubiquiti’s UniFi products for your environment and assist you to plan, deploy, administer, and troubleshoot your UniFi ecosystem.

Lync Server 2010 Consulting
 Microsoft Lync Presence Consultant Services Scottsdale, Arizona

Progent's Microsoft consultants can help your company to assess the benefits of Microsoft Lync Server for your environment and can assist you to design and execute an installation of Microsoft Lync Server that centralizes the control of Instant Messaging and Presence and increases the output of your office staff, telecommuters, and mobile workforce. Progent can in addition assist your company to carry out a smooth upgrade to Lync Server from Office Communications Server or from Live Communications Server, interface Microsoft Lync Server 2010 with Microsoft Exchange, SharePoint Server, and SQL Server, show you how to use Microsoft Lync Server 2010 to enhance the team-computing capabilities of Microsoft Office programs, and provide online seminars and ongoing support for Microsoft Lync Server 2010 and other Microsoft technologies.