Cisco Unified Messaging ConsultantsSending live voice and video over IP has advanced from simply being being a smart way to save money on phone carrier bills to being a required tool for productive collaboration. Unified IP communications, once limited to integrating Internet-based voice calls and faxing on one platform in order to take the place of expensive PBX systems, today incorporates rich media, mobility, instant messaging, real-time presence, collaboration services, and much more all in a single environment that is easy to manage, scalable, protected, fault-tolerant, economical, and intuitive.

Cisco is the leader in providing solutions required to support the new paradigm of unified communications (UC). Cisco's UC product line adds to the productivity of information networks by cutting operational expenses; integrating multiple collaboration functions with familiar software programs to improve user output; facilitating collaboration among workers, partners, and suppliers to save effort and improve business outcomes; and streamlining the support of your communications ecosystem.

Cisco's UC solutions include several primary product areas:,

  • Call Control Platforms for controlling rich media calls and sessions
  • Communications Endpoints to optimize worker productivity
  • Unified Communications Software Applications for simplified access to presence, IM, voice and video, phone messages, white boarding, and conferencing
  • IP Gateways for providing connectivity with public networks and teleworkers
Progent offers the online or on-premises consulting services of a certified CCIE expert who can assist businesses of all sizes to design, install, administer, upgrade, optimize, relocate, and troubleshoot Cisco unified communications products so you can realize the greatest competitive value of your communications system. Progent can deliver world-class consulting for every element of Cisco's unified communications solutions such as call processing and control software, VoIP and softphones, and teleconferencing platforms. Progent also offers consulting and troubleshooting services for Cisco's realtime media-optimized infrastructure including Integrated Services routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call and Session Processing Agents - Unified Communications Manager (CallManager)
Cisco Collaborative Communications Consulting and SupportCisco's call-processing agent is the centerpiece of Cisco's IP collaboration portfolio and provides the versatility to deploy a centralized call-processing design, a decentralized design, or a mix of both. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands corporate telephony capabilities to packet telephony network devices such as IP handsets, media processing devices, Voice over IP gateways, and multimedia programs throughout the network. Unified Communications Manager supports additional multimedia functions including unified messaging, video conferencing, and group-based client communication networks.

The most recent release of Cisco Unified CM, previously branded CallManager, includes a wealth of improvements that accelerate your return on investment by lowering management and maintenance costs, increasing worker output, facilitating teamwork, accommodating the BYOD style of working, strengthening security, and allowing efficient utilization of IT infrastructure. Headline innovations include Global Dial Plan Replication (GDPR), simplified certificate control, expanded support for single sign-on for administrators and users, hardware-agnostic call recording, mobile connectivity without the need for VPN tunneling, a revamped self-care utility that makes it easy for workers to manage their preferences for all endpoint devices, and support for Transport Layer Security for mobile clients.

In cases where you implement a central Unified Communications Manager cluster to manage call processing for users at remote sites, administrators can help ensure non-stop call operation through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for Cisco routers. If a WAN link fails, Cisco SRST in the router provides basic Unified Communications Manager functions until the link is returned. For information about Progent's consulting support services for Cisco routers, refer to consulting services for Cisco ISR routers.

For small businesses, branch offices, and retail deployments that do not require the full feature set offered by Unified CM, Unified Communications Manager Express, formerly known as CallManager Express offers an economical PBX alternative that meets the needs of locations with up to 450 users. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco router, smaller offices can quickly deploy a converged voice/data environment.

The Cisco BE6000 is a family of all-in-one solutions that provide fundamental unified communications features such as routing, gateway, high definition voice/video, messaging, chat and presence, conferencing, and paging services, allowing any user to connect on any endpoint from any place. All BE6000 versions come packaged preconfigured with a virtualization hypervisor and collaboration applications software, making deployment quick and easy and cutting cost of ownership for organizations with from 25 to 1000 employees. All systems are delivered preconfigured with virtualization and collaboration applications. You can simply enable collaboration software applications as their needs evolve.

The office-in-a-box BE6000S includes five fixed unified communications applications installed on a single combination router/gateway/virtualized E1600 M2 server platform and supports as many as 150 workers and 300 devices. The mid-market Business Edition 6000M includes four UC application options activated on a virtualized Cisco UCS C220 M4 server and supports as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S includes eight unified communications software application options enabled on a virtualized C220 M4 server platform and has the capacity for as many as 1000 workers, 2500 devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager, see Unified Communications Manager (CUCM) and Cisco CallManager design, configuration, upgrades and technical support.

Cisco IP Phones: IP Voice and IP Video Phones
A communications endpoint is an end-user instrument, and can be a physical phone set or a software phone program that runs on a PC or mobile computer. In the IP environment, every IP endpoint is Ethernet connected. Voice over IP phones offer all of the functions that an analog telephone provides, but Voice over IP phones can also provide additional features including being able to connect to the web or run collaboration applications.

Cisco VoIP Phones ConsultingUnlike ordinary PBX technology, in a Cisco IP telephony environment you can perform almost instant relocations, additions, and changes. You simply move the IP handset to its new spot, attach it to the Ethernet jack, and the handset announces itself with Cisco Unified Communications Manager. All user privileges and configurations are automatically replicated, eliminating the expense and delay of dispatching technicians to rewire connections. Another efficient capability is location independence, which allows you to sign into any Cisco IP device and get your own phone ID and rights.

Cisco provides a wide selection of VoIP hardware endpoints. The low-cost SPA 300 Series are no-frills IP and DECT screenless or monochrome phones that feature high-quality voice, compatibility with hosted IP phone environments or an IP PBX, easy installation and safe online installation, in-service software updates, and web-based set up. The value-priced SPA301 is a single-line IP phone with no display or speakerphone, a base dialer that has one Ethernet port, and a corded handset with no keys. The SPA302D, intended exclusively for operation with Cisco's SPA232D DECT ATA, is a multiline cordless DECT handset that offers 10-lines, a 176 x 220 pixel color display, and a dial pad with a speakerphone. The SPA303 is an entry-level 3-line IP phone with two switched Ethernet ports, a 128x64 mono screen and a speaker.

Cisco SPA500 Series IP Phones Consulting ServicesCisco's SPA500 Series VoIP phones are affordable endpoints with support for SIP and SPCP call control protocols, two integral switch ports, speakerphones, PoE, and voice conferencing capability. Most versions have a 128 x 64 pixel monochrome screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no hi-res screen. The SPA502G IP Phone supports a single line and has no soft keys. The SPA504G IP Phone supports four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and features 12 soft keys. The SPA512G VoIP phone supports four lines, no programmable buttons and supports Gigabit Ethernet. The SPA514G supports four lines, has programmable keys, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 pixel color screen, supports five lines, and features five programmable buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP devices intended for infrequent-use settings like cafeterias, hallways, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono screen, a Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a single-line device without a screen and requires a hook switch for call transfer or joining a conference.

The 7800 family of economical IP phones are VoIP desktop devices featuring backlit mono displays, four programmable buttons, 11 fixed-feature buttons, an Ethernet port with Class 1 Power over Ethernet, and an integral speakerphone. Cisco's 7800 Series support only the SIP call control protocol. All models in Cisco's 7800 line feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save technology, offered on the higher end 7800 units, reduces off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for shared areas and for workers with infrequent voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered via an optional wideband handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only unit in the 7800 line that provides 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint targeted for administrators, contact center personnel, and supervisors who have significant call requirements.

Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 color screen, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones include a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a portfolio of SIP-only endpoints that features desktop devices, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature buttons. Cisco's IP Phone 8811 includes a backlit mono display and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless VoIP Phone Integration ConsultingCisco's wireless IP phones are industrial-grade wireless devices intended for workers who are mobile within office, warehouse, health-care or other venues where management wants user endpoints that offer more control, data security and durability than is achievable with the Bring-Your-Own-Device style of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones offer mobile onsite workers the advantages of voice over wireless LAN communications in workplaces with 802.11x Wi-Fi infrastructure. The 8821 Wireless IP Phone includes a 2.4 inch color display, a rugged shell rated Mil-SPEC 810G for shock resistance and compliant with IP67 for particulate and moisture resistance, extended batteries, a full-duplex speakerphone, and a Bluetooth transceiver to support wireless headsets. The 8821-EX Wireless IP Phone adds spark suppression for use in hazardous environments. Cisco's 8821-EX also has a case fabricated out of industry-standard yellow plastics, which makes the 8821-EX easy to find in an emergency. Find out about Progent's Cisco Wireless IP Phone integration and troubleshooting consultants.

Cisco 9900 IP Phones ConsultingCisco's discontinued 9900 line of powerful IP endpoints mix high-quality voice with business-grade color displays to provide a rich multimedia communications solution for knowledge professionals and executives. The two IP phones in this line feature an SD 640x480 pixel color screen, a Bluetooth transceiver to support a wide selection of headsets, and an integrated 10/100/1000 Ethernet switch. Cisco's EnergyWise feature is optional and can reduce off-hour energy draw by 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 IP Color Key Expansion Modules for adding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi radio for deployment with Voice-over-WLAN environments, and four soft-label programmable touchscreen keys to invoke Cisco UC features. The 9971 VoIP phone supports up to 3 Cisco IP Expansion Modules for adding customizable line and feature keys.

Cisco Unified Communications Applications
Within Cisco's Unified Communications platform, IP voice, IP video, and other UC applications are separate from the call/voice processing mechanism, and they may be at any location within the system. A single network framework provides a versatile platform for powerful applications and serves as a solid foundation for future convergence-based software. Cisco cooperates with third-party IT industry partners to provide a broad range of IP voice and video software applications and products. Cisco also enables the capability to create and administer customized internal programs.

Unified Communications application software available from Cisco and supported by Progent's consultants include:

Jabber
Cisco Jabber is a UC application that provides presence, IM, business-quality voice, HD video, voicemail, screen sharing, and online conferencing capabilities for Windows PCs, Apple Macs, iPads and Android tablets as well as smartphones. Cisco Jabber is an evolution and combination of the Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with significant enhancements to HD video capabilities and screen sharing, and expanding the team experience to additional operating systems and devices. Cisco Jabber operates in conjunction with Cisco Unified CM for call and session control, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing and online meetings.

Because Cisco Jabber is built around popular communication standards, it can interoperate with a broad range of non-Cisco platforms. As an example, XMPP enables Cisco Jabber users to trade IM and presence information with other XMPP clients including as Adium for Mac OS, IBM Sametime, and Microsoft Lync. Jabber collaboration features are available from Microsoft Office programs such as Outlook and Microsoft SharePoint. This broad platform compatibility maximizes productivity by delivering a consistent end-user environment and fully enabling the bring-your-own-device paradigm of computing. Progent offers the assistance of certified Exchange and Outlook consultants and SharePoint experts who can help you to integrate Jabber with Microsoft's powerful collaboration platforms. Progent also can provide expertise with Apple iPhone integration and management and Google Android phone integration and management to assist your organization to enhance the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides web meetings for participants using a browser or almost any PC or mobile computer. WebEx Meeting Center is offered as SaaS via Cisco's WebEx Cloud. This makes it easy to roll out and expand, streamlines administration, eliminates heavy initial expenditures, offers high availability and enterprise-grade security, and delivers excellent throughput. Key features include the ability to share discrete content or an whole screen display with online attendees in real time, the capability to add multimedia into presentations including PowerPoint and Flash videos, session and content recording plus playback for future reference and training, single sign-on (SSO) and support for other Cisco collaboration products like Jabber and TelePresence, plus stringent data privacy and encrypted connections with tight policy control.

WebEx Meeting Web Conferencing Consulting and Support

Cisco WebEx Meeting Center works with Microsoft Windows, Mac, and Linux PCs and allows mobile workers to initiate, schedule, and attend meetings on Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also initiate online conferences instantly from Microsoft Office, Outlook, Notes, and a variety of IM applications.

Cisco TelePresence Products for On-premises Video Conferencing Ecosystems
For midsize businesses and enterprises who want to create an on-premises or hybrid local/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that deliver high-quality teleconferencing for attendees with virtually any endpoint device at any location. Cisco TelePresence Server is a scalable video conferencing bridge that runs in conjunction with Cisco Unified CM to deliver multiparty telepresence to unified communications environments and can expand conferences to support cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of the way teleconferencing bandwidth and features should be rationed for every individual attendee, allowing managers to specify the precise service level and user experience required for each user. Cisco TelePresence Content Server records video and presentations for live streaming as well as on-demand playback.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
The Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a unified voicemail solution that facilitates teamwork by providing a variety of options for accessing voice messages within a framework that is simple to deploy and administer. Unity Connection lets you read and manage voicemail from your Exchange inbox, web browser, Jabber, a Cisco Unified IP endpoint, a smartphone, or a tablet. Cisco Unity Connection also provides advanced speech-recognition features for hands-free management and powerful Automated Attendant capabilities that include smart routing for inbound calls and easily customizable call-screening and message-notification settings. The Cisco Unity Connection platform operates as a VM that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can support as many as 20,000 voice mailboxes on each server.

Unity Express (CUE), offered in select Cisco Integrated Services routers, offers affordable voicemail, integrated messaging, interactive voice response, and greeting services for small to mid-size businesses (SMBs) and corporate satellite locations with up to 500 voice mailboxes. Cisco Unity Express allows you to manage voicemail messages using a Cisco Unified IP Phone display, a browser, or your email system. ISR Routers for which Unity Express is available as an advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent offers certified configuration and support services for Integrated Services Routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates with Cisco Unified CM and agent desktop apps such as Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to match customers with the right sales or service agent. Unified CCE provides intelligent call routing, computer telephony integration (CTI), multichannel contact management, network-wide call queuing, IVR and advanced enterprise-wide reporting to simplify the creation and management of a large-scale customer contact center. Cisco products supporting UCCE's customer contact management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX or CCX) offers a packaged bundle for building a customer interaction management center for mid-scale systems that handle as many as 400 agents. Several bundles are offered, as well as a variety of optional advanced features. Unified Contact Center Express works with Cisco CUCM and provides intelligent call distribution, client management, reporting, interactive voice response, and management of voice, email, chat, and social media requests. Cisco Unified CCX comes with Cisco Finesse, a browser-based customizable desktop agent that needs no client-side software setup. Optional enhancements include call-in-queue, estimated-wait-time messages, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly known as Single Number Reach (SNR), makes it possible for users to be called via one phone number that rings simultaneously on their Cisco desktop VoIP Phone and their smartphone. Users can transfer active conversations between their Cisco IP phone and their mobile phone seamlessly. Calls that are not answered can be transferred to a Cisco Unity or Unity Connection voicemail account. Users can create personal access lists that specify which calls are directed to alternate phones.

Cisco Prime Collaboration
Cisco Prime Collaboration provides an automated process for initial installs as well as for “day 2” moves, adds, changes, and deletions. A user-friendly console provides a single look at a user and the subscriber's services. Prime Collaboration Provisioning significantly accelerates site rollouts and minimizes the time needed for ongoing updates. Prime Collaboration also provides management analytics including application adoption and consumption trends, allowing administrators to make more efficient use of IT resources and further lower TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco Unified Communications networks to connect with public networks and with clients operating beyond the corporate firewall. Cisco's portfolio of communication gateways provide UC support for a wide variety of gateway as well as session-border-control applications.

Communications gateways offered by Cisco and supported by Progent include:

Expressway Collaboration Gateway
Cisco's Expressway is a powerful collaboration gatekeeper that allows companies to provide team members, vendors, customers and prospects, or partners who are using various outside network environments, collaboration platforms, or endpoint devices to connect to Unified Communication functions. The Expressway gateway works with an enterprise Cisco Communications Manager system or Cisco Business Edition 6000, or can be accessed via the cloud with Cisco Hosted Collaboration Solution (HCS) to make productive collaboration more universal. Key capabilities of Expressway are are:

  • Mobile and Remote Access: Off-site workers who have any Jabber-supported desktop or handheld computer or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on (SSO) plus Transport Layer Security (TLS) and are able to access all their Jabber workloads (video, business-quality voice, rich content instant messaging, and presence) without requiring the inconvenience establishing a VPN connection. In addition, telecommuters can utilize their Cisco TelePresence endpoints without a VPN, providing a user experience at home identical to the office.
  • Jabber Guest Support: Expressway is critical for supporting the Cisco Jabber Guest, which allows “guests” to interact with your organization easily and safely via streamlined browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Expressway can function as a gateway that creates a path between onsite Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver an advanced, scalable conferencing environment that transparently combines high-quality voice, video, and data sharing to any client, anywhere, on any endpoint.
  • Interoperability: If your company currently has third-party video technology, Cisco Expressway can help you to move easily to Cisco products whenever it makes business sense. Cisco Expressway provides video interoperability with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol environments. Gateway capabilities allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to H.264/MPEG-4 AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an advanced session border controller that interconnects unified communications networks to the public switched telephone network. In addition to offering session border control, Cisco Unified Border Element (CUBE) provides simple and cost-efficient collaboration beyond the corporate firewall. Sample unified communications features supported by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for SIP-media-connected conferencing
  • Voice and Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) solutions
  • Policy-based security evaluation of phone calls
  • B2B telepresence over SIP
CUBE software is available for licensing on Cisco IOS control software and can be deployed on many of Cisco's enterprise router platforms, including Cisco's ASR 1000 Series, the ISR 4000 line, the ISR G2, and high-end versions of Cisco's 800 Series fixed routers. Cisco's virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 (UC500) Series is a VoIP communications appliance and software package for small organizations. UC500 models provide voice, data, voicemail, auto attendant, video, firewall, and WiFi functionality, work with older Cisco VoIP endpoints, and support public switched telephone network (PSTN) interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the centerpiece of a complete unified communications solution

All UC500 packages include a compact switch with 8 Power-over-Ethernet ports plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) interfaces, a firewall, and VPN support. Integrated WiFi is optional. User capacity can be increased by attaching Cisco Catalyst Express switches. Each UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and incorporate 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 system allows 24 to 32 clients and has 8 foreign exchange office interfaces. The Cisco UC560 system allows 48 VoIP clients and 12 foreign exchange office interfaces.

Progent's Cisco-certified VoIP consultants can assist you to maintain your legacy UC500 VoIP gateway or plan and implement an efficient migration to a modern IP telephony and voicemail solution such as the Cisco Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to assist your business to plan, implement, administer and troubleshoot unified communications environments supported by Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco consultants have in-depth experience with Unified Communications Manager and CallManager, IP voice and video phones and soft phones, UC applications such as Jabber and WebEx Meeting Center, Cisco's immersive telepresence technologies, collaboration gatekeepers, utilities incorporated into Cisco switches and routers. Progent can also provide expertise with related technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 and SIP gateways, CAC, VoIP trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure consultants can in addition help you to create SIP infrastructure solutions that include SIP-based VoIP phones and media endpoints, SIP trunks, SIP conferencing and SIP administration tools with Cisco Unified CM.

Progent's custom application programmers can build specialized unified communications applications that will enable your organization to integrate the capabilities of Cisco Unified Communications Manager into your company processes for increased productivity. Progent can revue your current network and Internet access infrastructure to make sure your environment is optimized to support high-quality IP voice and high-definition video, assist you to choose and deploy Cisco products appropriate for your current situation and future growth plans, and integrate your Cisco Unified Communications solution with technology from other vendors. Progent's CISSP-ISSAP certified network security consultants can assist you to create, carry out, and validate a comprehensive security plan for your unified communications solution. Also, Progent can help your organization to deploy Cisco high-availability technologies like Cisco Unified Survivable Remote Site Telephony to provide affordable call control backup in branch office and home-office environments, and Progent's disaster recovery preparedness consultants can help you develop a viable DR/BC strategy to ensure the availability of your business-critical unified communications system.

Unified Communications Manager/CallManager Migration Consulting
Releases of Unified CM earlier than 8.6 and every version of CallManager have reached end-of-life. This means Cisco Engineering will no longer develop, repair, or validate the product software. Security updates for this pivotal application will stop, which in some situations may cause regulatory compliance or even potential liability problems.

Progent continues to provide premier support services for outdated versions of Unified Communications Manager and Cisco CallManager, but in case your company is still running an out-of-dated version of this critical application your organization should begin immediately to prepare for your migration. Progent's Cisco-certified consultants can assist your company to migrate smoothly to the current version of Cisco Unified Communications Manager and can routinely save clients as much as 50% off consulting service fees versus most computer service firms thanks to Progent's documented procedures and hands-on experience in this practice area. By adhering to best practices, Progent can make sure your business realizes a quick payback on your investment by showing you how to take full advantage of the enhanced features, reduced administrative and maintenance expense, more engaging collaboration, and stronger data protection offered by the newest release of Cisco Unified CM.

Progent's upgrade services include return-on-investment assessment, project management, pilot testing and validation, Cloud connectivity, setting up endpoint devices from Cisco and other vendors, mobile connectivity, security and compliance services, streamlined management, disaster recovery planning, network topology design, staff and user training, and ongoing consulting services and troubleshooting. Progent also offers ultra-affordable upgrade service bundles to keep your costs visible and affordable.

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