Cisco Unified Messaging SupportSending real-time voice and video over IP (VoIP and Video over IP) has progressed from simply being being a savvy means to reduce phone carrier bills to an indispensable tool for competitive advantage. Unified communications, once limited to managing Internet-based voice and faxes on one network platform to replace traditional PBX equipment, now incorporates rich media, mobile communications, chat, real-time presence, services, and much more all within a centralized environment that is manageable, scalable, highly secure, fault-tolerant, cost-effective, and intuitive.

Cisco is the leader in providing solutions for supporting the modern paradigm of unified communications (UC). Cisco's unified communications solution adds to the efficiency of IT systems by cutting operational costs; combining multiple collaboration features with familiar software applications to increase user output; supporting collaboration among employees, associates, and vendors to save effort and enhance business outcomes; and simplifying the management of your converged voice and data ecosystem.

Cisco's UC technology include these primary product categories:,

  • Call Control Agents for managing calls and sessions
  • VoIP and Video Phones and Softphones to optimize end-user productivity
  • Unified Communications Software Applications for integrated access to real-time, chat, voice and video, phone messages, white boarding, and conferencing
  • Communications Gateways for connecting to public networks and telecommuters
Progent offers the online or onsite consulting services of a Cisco-certified CCIE (Collaboration) expert who can assist organizations of all sizes to design, deploy, manage, upgrade, optimize, relocate, and repair Cisco unified communications products so you can realize the greatest competitive advantage of your communications system. Progent can provide expert consulting for every facet of Cisco's unified communications solutions such as call processing and control software, IP phones and softphones, and immersive telepresence platforms. Progent in addition provides consulting and support for Cisco's realtime media-optimized infrastructure including Integrated Services routers, Catalyst switches, ASA firewalls, and IOS voice gateways.

Call and Session Control Software - Unified Communications Manager (CallManager)
Cisco IP Communications ConsultantsCisco's call-processing agent is the core of Cisco's IP Communications system and provides the versatility to deploy a centralized call-processing design, a decentralized design, or a combination of both. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands corporate telephony capabilities to packet telephony devices such as VoIP phones, media management products, VoIP gateways, and multimedia applications across the IT environment. Unified Communications Manager supports extra multimedia functions including unified messaging, multimedia conferencing, and collaborative customer communication networks.

The most recent version of Unified Communications Manager, previously named Cisco CallManager, offers a variety of enhancements that speed up your return on investment by cutting management and support costs, improving worker output, enhancing collaboration, accommodating the BYOD style of working, fortifying security, and making optimal utilization of IT resources. Headline innovations include automatic dial-plan replication, simplified certificate management, extended support for standards-based single sign-on for administrators and users, hardware-agnostic call recording, mobile connectivity without the need for VPN, a revamped self-care utility that makes it simple for workers to set their preferences for all endpoint devices, and support for Transport Layer Security for mobile users.

In cases where you implement a central Unified Communications Manager cluster to control call processing for customers at remote sites, IT managers can help achieve continuous call operation through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for routers. If a Wide Area Network link breaks, Cisco SRST incorporated in the Cisco router provides basic UC Manager functions until the connection is restored. For information about Progent's consulting support for Cisco routers, refer to consulting and troubleshooting support services for Cisco routers.

For small businesses, branch offices, and retail deployments that do not need the full functionality offered by Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express offers a cost-effective solution that handles the requirements of sites with up to 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco ISR router, smaller offices can rapidly deploy a unified voice/data environment.

The Cisco Business Edition 6000 is a line of all-in-one solutions that offer essential unified communications features including routing, IP gateway, high definition voice and video, messaging, chat and real-time presence, voice and video conferencing, and paging support, allowing any user to collaborate on any endpoint from any location. All BE6000 versions come preconfigured with virtualization and Unified Communications applications, making implementation fast and easy and cutting cost of ownership for companies with as many as 1000 employees. All systems are delivered preloaded with a virtualization hypervisor and Unified Communications applications. Organizations can instantly enable collaboration software applications as their requirements evolve.

The small-scale BE6000S includes five preselected UC software applications installed on one integrated 2921V router/gateway/virtualized E1600 M2 server platform and supports as many as 150 workers and 300 endpoint devices. The medium-scale BE6000M includes 4 UC application options enabled on a virtualized Cisco C220 M4 server platform and supports a maximum capacity of 1000 workers, 1200 devices, and 100 contact center agents. The high-end BE6000S includes 8 unified communications application options enabled on a single virtualized Cisco C220 M4 server platform and supports up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's support for Unified Communications Manager, see Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager design, configuration, upgrades and technical support.

IP Phones: IP Voice and IP Video Endpoints
A communications endpoint is an end-user instrument, and can be a physical phone set or a soft phone application on a PC or mobile computer. In the IP world, every VoIP handset or soft phone has an Ethernet connection. IP phones offer all of the features that a conventional phone handset has, but IP phones can also offer additional functions including the ability to connect to the web or run collaboration applications.

Cisco Voice over IP Phones SupportUnlike traditional PBX systems, in a Cisco IP phone environment you can implement virtually instantaneous relocations, additions, and modifications. You simply take the IP handset to your new location, plug it into an Ethernet jack, and the device announces itself with Cisco Unified Communications Manager. All client privileges and configurations are programmatically replicated, eliminating the expense and hassle of sending technicians to wiring closets. An additional efficient capability is extension mobility, which allows you to sign into any Cisco VoIP device and get your own phone number and privileges.

Cisco offers a broad range of Unified CM phones. Cisco's entry-level Small Business SPA 300 Series are basic IP and DECT devices offering wide-band voice, compatibility with hosted Internet Protocol telephony systems or an IP private branch exchange (PBX), simple deployment and highly secure online provisioning, unobtrusive software updates, and web-based set up. The low-end SPA301 is a single-line VoIP endpoint with no screen or speakerphone, a base dialer with a single Ethernet connector, and a corded handset without keys. The SPA302D, intended exclusively for operation with the Cisco SPA232D Multi-Line DECT ATA, is a multiline wireless Digital Enhanced Cordless Telecommunications (DECT) IP phone that supports 10-lines, a 176 x 220 pixel color screen, and a keypad with a speakerphone. Cisco's SPA303 is an entry-level three-line SIP-based IP phone with two switched Ethernet ports, a 128x64 mono display and a speakerphone.

Cisco SPA500 Series IP Phones Consulting ServicesThe SPA500 family VoIP phones are affordable endpoints that support SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 mono screen display, The SPA501G IP Phone supports eight lines and has eight programmable keys but no hi-res display. The SPA502G has a single line and has no soft buttons. The SPA504G IP Phone supports four lines and has four programmable keys. The SPA508G IP Phone supports eight lines and eight programmable buttons. The SPA509G IP Phone supports 12 lines and features 12 soft keys. The SPA512G VoIP phone supports four lines, no programmable buttons and supports Gigabit Ethernet. The SPA514G supports four lines, has soft keys, and supports 1xGb Ethernet. The high-end SPA525G2 includes a 320 x 240 color display, supports five lines, and includes five soft buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice devices intended for occasional-use settings like lobbies, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome non-backlit display, an integrated Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a single-line endpoint with no display and uses a hook switch for call transfer or joining a conference.

The 7800 family of value-priced IP phones are VoIP desktop endpoints with backlit mono screens, four soft keys, 11 fixed-feature keys, an Ethernet port with PoE, and an integral speakerphone. The 7800 Series IP Phones support only the SIP call control protocol. All models in the 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save technology, offered on the advanced 7800 units, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for common locations and for workers with occasional-to-light voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered through an optional handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 screen and is the only device in the 7800 family that provides 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line device intended for administrative staff, call center agents, and supervisors who have heavy call needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 color screen, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G features four lines. Both IP phones include a 5-inch display and four soft keys. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five soft keys.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that features desktop units, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated keys. The Cisco IP Phone 8811 features a mono display and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Wireless IP Phone Integration ConsultantsCisco's wireless IP phones are industrial-grade Wi-Fi handsets intended for workers who are on the move within campus, warehouse, retail or other venues where IT management wants user endpoints that offer more control, data security and ruggedness than is possible with the BYOD mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile on-premises workers the benefits of voice over wireless LAN technology in workplaces with 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless IP Phone includes a 2.4 inch color display, a rugged case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for particulate and moisture resistance, extended batteries, a built-in full-duplex speakerphone, and a Bluetooth transceiver for hands-free operation with cordless headsets. The 8821-EX Wireless IP Phone adds protection against sparking for use in hazardous environments. The 8821-EX also features a case composed of industry-standard yellow plastics, which makes the device easier to find in an emergency. Find out about Progent's Wireless IP Phone integration support.

Cisco 9900 Series Voice over IP Phones ConsultantsCisco's legacy 9900 line of powerful IP endpoints integrate high-quality voice with hi-res color video to offer a productive collaborative communications solution for knowledge professionals and executive management. The two IP phones in the 9900 line include a Standard Definition 640x480 pixel color screen, a Bluetooth transceiver to work with a broad range of headsets, and an integrated Gigabit Ethernet port. Cisco's Power Save feature is offered as an option and can lower off-work power draw by 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 IP Color Key Expansion Modules for adding programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi transceiver for deployment with voice-over-wireless LAN networks, and four soft-label programmable touchscreen keys to access Cisco Unified Communications features. The 9971 IP phone supports up to 3 Cisco IP Expansion Modules for expanding programmable line and feature keys.

Unified Communications Application Software
Under Cisco's Unified Communications platform, IP phone, IP video, and other UC applications are physically separate from the call- and voice-processing infrastructure, and they may be at any location within the system. A single connectivity framework offers an open environment for powerful applications and provides a solid foundation for future convergence-based software. Cisco cooperates with leading technology vendors to provide a broad range of IP phone and IP video applications and devices. Cisco also supports the capability to create and manage specialized internal programs.

Unified Communications application software available from Cisco and supported by Progent include:

Jabber
Cisco Jabber is a unified communications application that supports presence, instant messaging, business-quality voice, high-definition video, voicemail, screen sharing, and online conferencing features for Windows PCs, Macs, iPads and Android tablets plus smartphones. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with important enhancements in the areas of video capabilities and screen sharing, and extending the collaboration environment to more operating systems and devices. Jabber works with Unified CM for call and session management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and automated attendant, and WebEX Meeting for online meetings.

Because Jabber is based on key industry protocols, it can communicate with a broad selection of non-Cisco products. For instance, XMPP allows Jabber to trade IM and presence information with a variety of XMPP clients such as Adium, Sametime, and Microsoft Lync. Jabber collaboration features are available from Microsoft Office programs such as Outlook and Microsoft SharePoint. This extensive platform compatibility optimizes output by providing a consistent end-user experience and fully enabling the BYOD paradigm of computing. Progent offers the expertise of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint experts who can show you how to integrate Jabber with Microsoft's premier collaboration products. Progent also offers help with iPhone and iPad integration and Android phone integration and management to assist you to enhance the productivity of your BYOD ecosystem.

WebEX Meeting Center
WebEX Meeting Center enables web and video conferencing for participants using a browser or virtually any PC or mobile computer. Cisco WebEx Meeting Center is delivered as software as a service (SaaS) via the Cisco WebEx Cloud. This makes it simple to roll out and expand, streamlines management, avoids high up-front investment, offers maximum uptime and enterprise-grade data protection, and provides excellent throughput. Key features include support for sharing discrete content or your entire screen display with remote participants in real time, the capability to add multimedia into your presentations including PowerPoint and Flash animations, session and content recording plus editing and playback for training and demonstrations, single sign-on (SSO) and integration with Cisco collaboration applications like Jabber and TelePresence, plus strong data privacy and encrypted access with tight policy management.

WebEx Meeting Web Conferencing Consultants

Cisco WebEx Meeting Center works with Windows, Apple Mac, and Linux desktops and notebooks and allows mobile workers to start, schedule, and attend meetings on Google Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also launch online conferences instantly from Microsoft Office, Microsoft Outlook, Notes, and a selection of IM applications.

Cisco TelePresence Products for In-house Teleconferencing Environments
For medium-size organizations and larger enterprises who wish to create an in-house or hybrid in-house/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence platforms that deliver high-quality and standards-based teleconferencing for participants with virtually any IP endpoint at any location. Cisco TelePresence Server is a scalable video conferencing bridge that runs with Cisco Unified Communications Manager to bring multiparty video, audio and content sharing to converged environments and can expand meetings to support cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of the way conferencing resources are allotted for every individual attendee, enabling managers to define the exact service level and experience needed for each user. Cisco TelePresence Content Server captures video conference presentations for live distribution as well as video on demand viewing.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
Cisco's Unity Connection, an extension of Cisco Unified Communications Manager, is a converged voicemail platform that facilitates teamwork by providing flexible set of options for accessing calls and messages within a framework that is easy to implement and administer. Cisco Unity Connection allows you to read and manage voicemail messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced voice-recognition features for hands-free operation and powerful Automated Attendant features such as smart routing for incoming phone calls and custom call-screening and message-notification options. The Cisco Unity Connection platform runs as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router service module and can accommodate up to 20,000 voice mailboxes per server.

Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response (IVR), and greeting functions for small to medium businesses and corporate branch offices with as many as 500 voice mailboxes. Unity Express permits you to access and manage voicemail via a Cisco Unified IP Phone screen, your web browser, or an email client. ISR Routers for which Unity Express is available as an advanced integration module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent offers certified configuration and support services for all ISR routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) works with Cisco Unified Communications Manager and desktop agent applications like Finesse to offer automatic call distribution capabilities that allow an organization to connect customers with the appropriate salesperson or service representative. Unified CCE or UCCE provides smart call distribution, computer telephony integration, support for multichannel contact management, network-wide call queuing, IVR and advanced enterprise-wide reporting to simplify the creation and management of a modern customer contact center. Cisco products supporting UCCE's client interaction management ecosystem include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX) offers a packaged solution for building a customer interaction management center for mid-scale systems that support up to 400 agents. Multiple packages are offered, plus a selection of special options. Cisco Unified CCX integrates with CUCM and offers intelligent call routing, contact management, integrated reporting, IVR, and management of voice, email, chat, and social media inquiries. Unified CCX includes Cisco Finesse, a web-based desktop agent that requires no client installation. Advanced options include conditional routing, estimated-wait-time messages, and workforce quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly known as Single Number Reach (SNR), makes it possible for users to be called from one phone number that rings simultaneously on their desktop IP Phone and their smartphone. Users can switch live calls between their Cisco VoIP phone and their mobile phone seamlessly. Unanswered calls can be redirected to a Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that determine which calls get directed to alternate endpoints.

Prime Collaboration
Prime Collaboration provides an automated process for first-time deployments as well as for “day 2” moves, additions, changes, and deletions. A user-friendly console provides a unified view of a subscriber and the user's services. Cisco Prime Collaboration substantially speeds up site installations and minimizes the effort needed to implement future changes. Prime Collaboration in addition provides advanced analytics that show technology adoption and consumption trends, allowing administrators to make more efficient use of IT resources and further reduce total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways allow Cisco Unified Communications deployments to communicate with public networks and with users working outside the corporate firewall. Cisco's portfolio of gateways provide UC services for a broad range of gateway as well as session-border-control deployments.

Collaboration gateways offered by Cisco and supported by Progent include:

Expressway Converged Communication Gateway
Cisco's Expressway is an advanced collaboration gateway that enables organizations to allow employees, vendors, customers and prospects, or business partners who are using various outside network environments, workgroup applications, or endpoint devices to connect to Unified Communication services. Cisco's Expressway works with an enterprise Cisco Communications Manager deployment or Cisco Business Edition 6000 (BE6000), or can be run through the cloud with Cisco HCS to make productive collaboration more pervasive. Important capabilities of Expressway are include:

  • Mobile and Off-site Access: Off-site users with any Jabber-compatible desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) as well as Transport Layer Security (TLS) and are able to connect to all their Jabber workloads (video, voice, data IM, and presence) without requiring the extra step of a VPN. In addition, telecommuters can use their Cisco TelePresence endpoints without a VPN tunnel, providing a user environment at home that is identical to the corporate office.
  • Jabber Guest Support: Cisco Expressway is integral for enabling Cisco's Jabber Guest, which makes it possible for “guests” to communicate with your organization simply and safely via streamlined browser and mobile video phone calls.
  • Cisco Cloud Access: Expressway can function as a gateway that creates a path between on-premises Cisco or non-Cisco systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway deliver a world-class, extensible conferencing environment that seamlessly integrates business-quality voice, high-definition video, and content sharing to anyone, anywhere, using any device.
  • Interoperability: In case your company already has third-party video systems, Expressway can assist you to move easily to a Cisco solution whenever you choose. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) systems. Gateway standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding (SVC) to MPEG-4/H.264 AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is a collaboration edge session border gateway that interconnects unified communications systems to the public switched telephone network. In addition to offering session border control, CUBE delivers simple and affordable collaboration outside the enterprise firewall. Sample unified communications features enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-media-connected conferencing
  • Voice and Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) applications
  • Policy-led evaluation of phone calls
  • Business-to-business immersive telepresence over SIP
CUBE software is available for licensing on Cisco IOS software and can be deployed on many of Cisco's enterprise routers, including ASR 1000 routers, the Cisco ISR 4000 family, the ISR G2, and several versions of the 800 fixed-configuration routers. The virtualized CUBE, or vCUBE, runs in an ESXi virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 Series is an early VoIP and unified communications system for small organizations. UC500 packages deliver voice, data, voicemail, automated attendant, video, firewall, and WiFi functionality, work with older generation Cisco IP Voice endpoints, and support various public switched telephone network (PSTN) connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the centerpiece of a comprehensive unified communications solution

All of Cisco's UC500 packages include a desktop switch appliance with 8 PoE interfaces and additional FXS and foreign exchange office (FXO) interfaces, a firewall, and VPN. Built-in WiFi is optional. VoIP user capacity can be increased by connecting with Cisco Catalyst Express switches. Every UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 system allows 24 to 32 clients and provides 8 foreign exchange office ports. The Cisco UC560 system supports 48 users and 12 foreign exchange office interfaces.

Progent's seasoned VoIP experts can help you to maintain your legacy UC500 VoIP gateway or plan and implement an efficient upgrade to a modern VoIP solution like Cisco's Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Telepresence
Progent can provide online or on-premises access to a certified CCIE Collaboration specialist to help your business to design, install, administer and troubleshoot unified communications environments supported by Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco consultants have in-depth experience with Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, UC applications such as Jabber and Unity Connection, Cisco's teleconferencing products, communication gateways, tools incorporated into Cisco switches and routers. Progent can also offer expertise with related technologies such as Cisco Survivable Remote Site Telephony, CUBE, H.323 and SIP gateways, Call Admission Control, IP voice trunks, PSTN, and AVVID. Progent's SIP integration consultants can also assist you to build SIP connectivity environments that include SIP-based VoIP phones and media phones, SIP trunks, SIP conferencing and SIP management tools with Cisco Unified Communications Manager.

Progent's application developers can build specialized IP telephony software that will enable your organization to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can revue your existing network and Internet access architecture to make sure your environment is configured to accommodate high-quality VoIP and HD video, assist you to select and integrate Cisco hardware and software that make sense for your present situation and downstream growth plans, and interface your Cisco collaborative communications products with technology from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to develop, carry out, and validate an enterprise-wide security and compliance plan for your unified communications solution. Also, Progent can assist your organization to configure Cisco fault-tolerant mechanisms like Cisco Unified Survivable Remote Site Telephony (SRST) to provide affordable call control backup in remote-branch and home-office environments, and Progent's disaster recovery planning consultants can help you develop a sensible DR/BC strategy to protect your vital communications system.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Versions of Cisco Unified Communications Manager 8.6 lower than 8.6 and every version of CallManager have arrived at end-of-life. This means Cisco Engineering will cease to develop, fix, or test this older software. Security patches for this business-critical product will stop, which in certain circumstances could create regulatory compliance or even legal liability issues.

Progent continues to provide comprehensive consulting and troubleshooting support for end-of-life versions of Unified Communications Manager and Cisco CallManager, but if you are still running an out-of-dated edition of this essential software your organization should begin now to prepare for your migration. Progent's Cisco-certified consulting professionals can help your company to upgrade efficiently to the current release of Cisco Unified CM and can typically save customers as much as 50% off consulting service expense versus most IT service companies thanks to Progent's documented procedures and experience in this practice area. By following leading practices, Progent can make sure your organization gets a fast payback on your investment by helping you benefit fully from the enhanced features, lower management and maintenance costs, more productive collaboration capabilities, and stronger data protection offered by the newest edition of Unified Communications Manager.

Progent's migration services include return-on-investment analysis, project management, system testing, Cloud connectivity, setting up endpoint devices from Cisco and third-party suppliers, smartphone and tablet connectivity, security and compliance services, management automation, business continuity planning, network infrastructure design, training, and continuing consulting services and troubleshooting. Progent also has put together ultra-affordable migration service bundles to keep your costs predictable and under control.

For additional information concerning Progent's professional assistance for Cisco technology, pick a subject:

To contact Progent about professional help for Cisco products, phone 1-800-993-9400 or see Contact Progent.



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    Progent's background providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools enable Progent to design specialized line-of-business programs and eCommerce environments that integrate seamlessly with Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting services can show you how to create reports that let you analyze your business more effectively, turning uncooked data into valuable insights into your company and customers.

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    Progent provides national urgent help and consulting services for businesses who run Solaris networks or whose IT systems include a combination of Sun Solaris and Microsoft products. Online network consulting offers maximum return for your information technology dollar by extending client efficiency and limiting the hours charged for network analysis and repair. Sophisticated online support tools and experienced technicians and engineers allow Progent to solve the majority of network issues without wasting time and money by going to your location. In the vast majority of situations your network problems can be dealt with by telephone or through a mix of phone help and remote access. Progent can make available Cisco certified CCIE infrastructure experts and CISSP premier security specialists to assist with the most difficult network problems.

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    Progent's Microsoft-certified SQL Server developers and DBAs can provide remote expertise to assist organizations of any size to create, administer, and maintain applications powered by Microsoft's SQL Server RDBMS and .NET framework. Progent's SQL Server consultants can provide help with any facet of the application life cycle in solutions that range from small office databases to VLDB applications and data warehousing.

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    Progent's Citrix-certified consultants can help you to assess the business value of the various versions of Citrix Essentials for Hyper-V, help you to use Citrix management tools in your Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials to improve the performance, availability, flexibility, and recoverability of your virtualized environment while reducing the cost of resources and operations and simplifying management processes.

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    Progent's experienced ransomware recovery consultants can help your business to restore a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.

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  • SQL Server 2012 AlwaysOn Network Consultant
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    Progent offers the support of certified engineers and seasoned software programmers, DBAs, project management experts, network infrastructure architects, disaster recovery specialists, and data security professionals to help you to assess the likely advantages of Microsoft SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from legacy RDBMS solutions, and define a cost-effective and secure network infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.

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    Progent's Cisco CCIE network consultants can assist you to configure, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone expertise, and CUCM/CallManager software consulting.

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  • Top Ranked Windows Server 2019 Live Migration Online Help
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    Progent's certified Windows Server 2019 consultants can assist your organization to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers major improvements in capacity, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and container support.

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  • Microsoft On-Call Services
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    Progent’s IT outsourcing packages provide affordable computer support for small companies. Whether it involves designing system infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out an updated email system, monitoring your system, or building an on-line business solution, outsourcing your IT engineering services can reduce costs and eliminate uncertainties, allowing network service expenses to increase in a more linear and controlled manner than is possible by building up a large, all-purpose internal IT organization. Progent’s Outsourcing White Paper and flyers explain how Progent can help you build a protected and robust network foundation for your critical business software powered by Microsoft Windows such as Office XP, Office 2003, and Microsoft Office 2000.

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  • Small Office Computer Consulting Microsoft
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    Progent’s IT outsourcing packages provide economical computer consulting for small organizations. Whether it includes designing system architecture, setting up an internal Help Desk or outsourcing a one, deploying an updated email system, monitoring your system, or developing a web-based business solution, outsourcing your IT technical services can contain expenses and eliminate uncertainties, allowing IT service expenses to increase in a more linear and controlled manner than is feasible by assembling a large, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and robust system foundation for your critical business software powered by Microsoft Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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