Exchanging live voice and video over Internet Protocol has advanced from simply being being a smart way to reduce phone bills to being an indispensable technology for productive collaboration. Converged IP communications, at one time limited to combining Internet-based voice and faxes on one network platform in order to replace traditional PBX equipment, today encompasses voice and video, mobile communications, IM, presence, collaboration services, and more all within a single environment that is easy to manage, scalable, protected, resilient, cost-effective, and user friendly.
Cisco is the leader in supplying solutions required to support the modern model of unified communications (UC). Cisco's UC solution enhances the efficiency of IT systems by cutting operational expenses; combining multiple collaboration functions with popular software applications to improve worker output; facilitating teamwork among workers, associates, and suppliers to save time and improve business outcomes; and streamlining the support of your converged voice and data ecosystem.
Cisco's Unified Communications solutions cover several main product areas:,
Progent can provide the online or on-premises consulting services of a Cisco-certified CCIE expert who can assist businesses of any size to design, install, manage, migrate, expand, move, and repair Cisco unified communications products so you can realize the greatest business value of your communications investment. Progent can deliver world-class support for every element of Cisco's unified communications solutions including call processing and control tools, IP phones and softphones, and immersive telepresence software. Progent in addition provides consulting and support for Cisco's realtime media-optimized infrastructure including Integrated Services routers, Catalyst switches, ASA firewalls, and IOS voice gateways.
- Call Control Platforms for managing rich media calls and sessions
- VoIP and Video Endpoints to optimize end-user productivity
- Unified Communications Applications for simplified access to presence, chat, voice and video, voice messages, white boarding, and voice/video conferencing
- Communications Gateways for accessing outside networks and remote users
Call and Session Control Software - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the heart of Cisco's IP Communications portfolio and provides the flexibility to deploy a central call-processing design, a decentralized design, or a mix of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) extends corporate phone features to packet devices such as VoIP phones, media management products, VoIP gateways, and multimedia applications across the IT environment. Cisco Unified Communications Manager supports additional multimedia functions such as unified messaging, video conferencing, and group-based client interaction networks.
The most recent release of Cisco Unified CM, formerly named CallManager, offers a variety of enhancements that speed up your return on investment by cutting management and maintenance expenses, improving worker output, enhancing teamwork, accommodating the bring-your-own-device (BYOD) style of working, strengthening security, and making optimal use of network resources. Top new features include automatic dial-plan replication and batch provisioning, simplified certificate control, extended support for single sign-on for managers and users, hardware-independent call recording, mobile connectivity without requiring VPN, a revamped self-provisioning interface that makes it simple for users to set their options for all of their endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.
In cases where you implement a central Cisco Unified Communications Manager cluster to manage call processing for users at distributed sites, IT managers can help ensure continuous phone service through Cisco SRST, a Cisco IOS Software image for routers. If a Wide Area Network link fails, Cisco Survivable Remote Site Telephony incorporated in the router provides basic Cisco Unified Communications Manager functions until the connection is restored. For information about Progent's consulting services for Cisco ISR routers, see consulting services for Cisco routers.
For small business networks, branch offices, and retail deployments that do not require the complete functionality offered by Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express provides a cost-effective solution that meets the needs of locations with up to 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco router, smaller organizations can quickly deploy a unified voice and data environment.
The Cisco Business Edition 6000 is a line of complete platforms that provide essential unified communications capabilities such as routing, IP gateway, premium voice/video, messaging, chat and real-time presence, teleconferencing, and paging services, allowing any user to collaborate on any endpoint from any site. All BE6000 solutions come packaged preloaded with a virtualization hypervisor and Unified Communications applications software, making implementation fast and simple and reducing operating expenses for companies with as many as 1000 workers. All BE6000 versions are shipped preconfigured with a virtualization hypervisor and UC applications software. You can instantly enable UC software applications when their needs dictate.
The entry-level BE6000S includes five preselected collaboration applications installed on one combination 2921V router/IP gateway/virtualized E1600 M2 blade server platform and supports as many as 150 users and 300 endpoint devices. The medium-scale BE6000M includes four collaboration application options activated on a single virtualized C220 M4 server and supports as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S includes eight collaboration software application options enabled on a single virtualized C220 M4 server platform and has the capacity for up to 1000 users, 2500 endpoint devices, and 100 contact center agents.
For more details about Progent's expertise with Unified Communications Manager (CallManager), visit Unified Communications Manager (Unified CM) and Cisco CallManager planning, integration, upgrades and technical support.
Cisco IP Phones: IP Voice and IP Video Phones
A collaboration endpoint is a user device, and can be a hardware phone set or a soft phone application that runs on a PC or handheld computer. In the IP world, each IP handset or soft phone has an Ethernet connection. VoIP phones offer all of the features that an analog phone has, but VoIP phones often have additional features such as the ability to connect to the web or host business applications.
Unlike traditional PBX systems, in a Cisco IP phone environment you can implement virtually instantaneous relocations, adds, and changes. You merely take the IP phone to its new spot, plug it into an Ethernet connection, and the phone registers itself with Cisco Unified Communications Manager. All user permissions and configurations are programmatically replicated, eliminating the expense and hassle of sending support personnel to wiring closets. An additional helpful capability is location independence, which enables you to sign into any Cisco VoIP device and receive your personal phone extension and privileges.
Cisco offers a broad selection of VoIP phones. Cisco's entry-level SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications phones that feature wide-band voice, support for hosted IP telephony systems or an IP private branch exchange (PBX), easy deployment and highly secure online installation, transparent software upgrades, and web-based configuration. The value-priced SPA301 is a single-line IP phone with no display or speakerphone function, a base dialer that has a single Ethernet connector, and a wired handset with no a keypad. The SPA302D, designed exclusively for operation with Cisco's SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiline cordless Digital Enhanced Cordless Telecommunications (DECT) handset that offers 10-lines, a TFT 176 x 220 color display, and a keypad with speakerphone capability. Cisco's SPA303 is an entry-level 3-line IP phone with dual switched ports, a 128x64 monochrome display and a speakerphone.
The SPA500 line VoIP phones are affordable devices that support SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no hi-res display. The SPA502G VoIP phone supports a single line and has no programmable buttons. The SPA504G has four lines and has four programmable buttons. The SPA508G IP Phone supports eight lines and eight programmable buttons. The SPA509G VoIP phone supports 12 lines and has 12 programmable keys. The SPA512G IP Phone supports four lines, no programmable buttons and supports 1xGb Ethernet. The SPA514G supports four lines, has soft buttons, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 pixel color display, supports five lines, and has five programmable buttons.
Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice devices intended for occasional-use environments such as lobbies, elevators, and conference facilities. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 mono non-backlit screen, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a single-line endpoint without a display and uses a hook switch for call transfer and conferencing.
Cisco's 7800 Series of economical IP phones are VoIP devices featuring backlit monochrome screens, four soft keys, 11 dedicated buttons, an integral Ethernet port with Class 1 Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All devices in Cisco's 7800 line feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, offered on the higher end 7800 units, reduces off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for common locations and for workers with infrequent call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available through an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only model in the 7800 family that provides 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device intended for administrative staff, contact center agents, and managers who have heavy voice communications requirements.
The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 pixel color screen, a 10/100/1000 Ethernet switch, Class 3 PoE, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones include a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.
Cisco's IP Phone 8800 Series is a line of SIP-based endpoints that features desktop devices, a conference phone, and wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated buttons. Cisco's IP Phone 8811 includes a backlit mono screen and supports Class 2 PoE. The Cisco IP Phone 8841 features a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.
Cisco's wireless IP phones are hardened wireless devices intended for workers who are mobile within campus, warehouse, retail or other venues where management requires user endpoints that offer more administrative control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move onsite workers the benefits of voice over wireless LAN (VoWLAN) technology in environments with 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone includes a 2.4 inch color screen, a rugged case rated Mil-SPEC 810G to withstand dropping and IP67 for dust and splash resistance, extended batteries, a built-in speakerphone, and a Bluetooth radio for hands-free operation with cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds protection against sparking for hazardous environments. Cisco's 8821-EX also has a case made of industry-standard yellow plastics, which makes the 8821-EX easier to find the event of a crisis. Learn about Progent's Wireless IP Phone integration and troubleshooting support.
Cisco's discontinued 9900 line of advanced IP phones integrate high-definition voice with high-resolution color displays to deliver a productive collaborative communications solution for managers and executives. Both IP phones in the 9900 line incorporate an SD VGA color screen, a Bluetooth transceiver to work with a wide range of headsets, and a built-in 1 GE Ethernet port. Cisco's Power Save function is offered as an option and can reduce off-work power consumption by as much as 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 Cisco IP Color Key Expansion Modules for expanding programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi transceiver for deployment with Voice-over-wireless LAN (VoWLAN) environments, and 4 soft-label touchscreen keys to access Cisco UC features. The 9971 VoIP phone allows up to 3 Cisco IP Expansion Modules for adding programmable line and function keys.
Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP voice, IP video, and other UC applications are physically isolated from the call-processing and voice-processing mechanism, and they may reside anywhere within the system. A cohesive connectivity infrastructure offers a versatile environment for feature-rich business applications and acts as a solid basis for future convergence-based software. Cisco cooperates with leading IT industry partners to provide a wide selection of IP voice and IP video applications and products. Cisco also supports the ability to create and administer specialized in-house applications.
UC application software offered by Cisco and supported by Progent include:
Cisco Jabber is a UC client application that provides presence, IM, voice, video, voice messaging, screen sharing, and online conferencing functions for PCs, Apple Macs, tablets plus smartphones. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with important enhancements in the areas of HD video capabilities and screen sharing, and extending the team environment to additional operating systems and devices. Jabber operates with Unified CM for call and session management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing and online meetings.
Since Jabber utilizes popular communication standards, it can interoperate with a wide selection of third-party platforms. For example, Extensible Messaging and Presence Protocol allows Cisco Jabber users to trade instant messaging and presence information with a variety of XMPP clients such as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features can be accessed from Microsoft Office applications including Outlook and SharePoint. This broad platform compatibility maximizes output by providing a consistent end-user experience and fully enabling the BYOD paradigm of computing. Progent offers the expertise of certified Exchange and Outlook consultants and SharePoint experts who can help you to use Jabber with Microsoft's premiere collaboration products. Progent also offers help with Apple iPhone integration and management and Android smartphone integration to help your organization to enhance the productivity of your BYOD environment.
WebEX Meeting Center
Cisco WebEx Meeting Center enables web and video meetings for users with a browser or virtually any PC or mobile computer. Cisco WebEx is offered as software as a service (SaaS) via Cisco's WebEx Cloud. This makes it easy to roll out and expand, streamlines management, eliminates major initial expenditures, offers high availability and enterprise-grade data protection, and provides fast performance. Key features include support for sharing discrete content or your whole screen with online attendees in real time, the capability to incorporate rich media into your presentations including Microsoft PowerPoint and Flash videos, session recording plus editing and playback for training, single sign-on and support for other Cisco collaboration applications like Jabber and Cisco TelePresence, plus strong data protection and encrypted connections with strict policy control.
Cisco WebEx Meeting Center works with Windows, Apple Mac, and Linux PCs and permits mobile workers to start, schedule, and participate in conferences on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also launch web meetings instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of IM solutions.
Cisco TelePresence Products for In-house Video Conferencing Environments
For midsize organizations and larger enterprises who wish to create an in-house or hybrid local/cloud environment for teleconferencing, Cisco offers a portfolio of Cisco TelePresence products that enable high-quality and standards-based teleconferencing for users with virtually any endpoint device at any site. Cisco TelePresence Server is a scalable video conferencing bridge that works with Cisco Unified CM to provide multiparty telepresence to UC environments and can expand conferences to include cloud-connected Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of how conferencing resources are allocated for every individual attendee, allowing administrators to specify the precise service level and experience needed for each user. Cisco TelePresence Content Server captures video and presentations for real-time streaming and video on demand (VOD) viewing.
Cisco Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
Cisco's Unity Connection, an integrated extension of Unified Communications Manager, is a converged voicemail system that facilitates productive collaboration by offering a variety of alternatives for retrieving calls and messages within an environment that is easy to implement and administer. Cisco Unity Connection allows you to access and manage voicemail messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Unity Connection also offers advanced speech-recognition capabilities for hands and eyes free operation and extensive Automated Attendant functions such as intelligent routing for inbound phone calls and easily customizable call-filtering and message-alert options. The Unity Connection system operates as a virtual machine that can reside on a BE6000 server or a Cisco SRE 910 router service module and can accommodate up to 20,000 mailboxes per server.
Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to mid-size businesses (SMBs) and corporate satellite offices with as many as 500 workers. Cisco Unity Express allows you to access and manage voicemail messages using a Cisco IP Phone screen, your web browser, or an email system. ISR Routers for which Cisco Unity Express is available as a network module or advanced integration module include Cisco's 2800, 2900, and 3900 families. Progent offers certified consulting and support services for Integrated Services Routers.
Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates closely with Unified Communications Manager and desktop agent software like Finesse to offer automatic call distribution (ACD) features that allow an organization to match customers with the appropriate salesperson or service representative. Unified CCE or UCCE features intelligent call distribution, computer telephony integration (CTI), support for multichannel contact management, network call queuing, IVR and consolidated enterprise-wide reporting to simplify the deployment and administration of a modern customer contact center. Cisco products incorporated in Unified CCE's client contact management solution include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.
Unified Contact Center Express (CCX) provides an out-of-the-box solution for building a customer interaction management center for branch or midmarket systems that support as many as 400 agents. Multiple bundles are offered, plus a variety of optional enhancements. Cisco Unified CCX integrates closely with CUCM and offers intelligent call routing, contact management, integrated reporting, interactive voice response, and management of voice, email, web chat, and social media requests. Unified CCX includes Finesse, a browser-based customizable desktop agent that needs no client-side software setup. Optional advanced features include conditional routing, estimated-wait-time messages, and workforce and quality management.
Cisco Mobile Connect and Single Number Reach
Mobile Connect, popularly known as Single Number Reach, allows users to be reached from one phone number that rings at the same time on their desktop VoIP Phone and their smartphone. Users can switch live conversations between their desktop VoIP phone and their mobile phone seamlessly. Calls that are not answered can be transferred to a Cisco Unity or Unity Connection voicemail account. Users can create personal access lists that determine which calls are extended to different endpoints.
Prime Collaboration Provisioning
Prime Collaboration Provisioning provides an automated platform for initial deployments as well as for follow-on moves, adds, changes, and deletions. A user-friendly interface delivers a single look at a user and the user's services. Cisco Prime Collaboration significantly speeds up company-wide installations and reduces the effort needed for ongoing updates. Prime Collaboration in addition offers management analytics that show technology adoption and usage trends, allowing administrators to make more efficient use of resources and further reduce total cost of ownership.
Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco converged communications deployments to connect with public systems and with users working outside the firewall. Cisco's line of communication gateways provide UC support for a broad range of gateway as well as session-border-control applications.
Communications gateways offered by Cisco and supported by Progent's certified consultants include:
Expressway Converged Communication Gateway
Cisco's Expressway is an advanced converged media gatekeeper that enables organizations to provide team members, suppliers, customers, or business partners who are working on different networks, workgroup applications, or endpoint equipment to connect to Cisco Unified Communication features. Cisco's Expressway gateway integrates with an enterprise Cisco CM system or Cisco Business Edition, or can be run via the cloud with Cisco HCS to make productive collaboration more pervasive. Key capabilities of Expressway are include:
Cisco Unified Border Element
- Mobile and Off-site Connectivity: Remote users who have any Jabber-supported desktop or handheld computer or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on as well as Transport Layer Security (TLS) and are able to connect to all their Jabber applications (video, business-quality voice, data instant messaging, and realtime presence) without the inconvenience a VPN. Also, telecommuters can use their Cisco TelePresence endpoints without a VPN tunnel, delivering a user experience at home that is identical to the office.
- Cisco Jabber Guest Support: Expressway is critical for enabling the Cisco Jabber Guest, which makes it possible for ďguestsĒ to communicate with your business simply and securely via lightweight browser and mobile video phone calls.
- Cisco Cloud Connectivity: Expressway can act as a gateway that connects between on-premises Cisco or non-Cisco systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, scalable meeting experience that seamlessly integrates voice, video, and data sharing to any client, anywhere, using any endpoint.
- Interoperability: In case your organization currently has non-Cisco video products, Expressway can help you to migrate efficiently to Cisco products whenever you choose. Cisco Expressway offers video compatibility with standards-based H.323, H.264 SVC, or SIP systems. Gateway standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 SVC to AVC.
The Cisco Unified Border Element is an advanced session border controller that connects unified communications systems to the PSTN. In addition to offering session border control, Cisco Unified Border Element (CUBE) provides easy and cost-efficient collaboration beyond the firewall. Important collaboration features supported by CUBE include:
CUBE software is available for licensing on Cisco IOS control software and can be enabled on many of Cisco's enterprise routers, including Cisco's ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 Series, the ISR G2 Series, and several models of Cisco's 800 fixed-configuration routers. The virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual container.
- WebEx Cloud Connected Audio for SIP-based audio conferencing
- Voice and Video recording
- SIP-based Call-center and interactive-voice-response solutions
- Policy-led security evaluation of phone calls
- Business-to-business telepresence over SIP
Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 (UC500) Series is an all-in-one VoIP communications solution for small organizations. UC500 packages deliver voice, data, voicemail, auto attendant, IP video, firewall, and WiFi capabilities, run with older generation Cisco VoIP endpoints, and support public switched telephone network (PSTN) interfaces.
Cisco's discontinued UC500 VoIP switch was the centerpiece of a comprehensive unified communications ecosystem
All of Cisco's UC500 packages include a desktop switch appliance with 8 Power-over-Ethernet interfaces plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) ports, a firewall, and VPN. Built-in WiFi is an option. VoIP user capacity can be increased by attaching Cisco Catalyst Express switches. Every UC500 offering also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 FXS and 4 FXO interfaces. The Cisco UC540 package supports 32 clients and provides 8 FXO interfaces. The Cisco UC560 package allows 48 VoIP clients and 12 FXO ports.
Progent's Cisco-certified VoIP experts can assist you to support your legacy UC500 VoIP system or plan and implement a smooth migration to a modern VoIP solution such as Cisco's cloud-managed Business Edition 4000.
How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent offers remote or onsite access to a certified CCIE Collaboration expert to help your business to plan, install, administer and troubleshoot unified communications environments supported by Cisco Unified Communication technology in an in-house, cloud-based, or hybrid deployment. Progent's Cisco consultants have extensive experience supporting Unified Communications Manager and CallManager, VoIP phones and other endpoints, Unified Communications applications like Jabber and Unity Connection, Cisco's teleconferencing technologies, collaboration gateways, tools built into Cisco Catalyst switches and routers. Progent can also provide expertise with related technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 gateways, Call Admission Control, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure experts can also help you to build SIP connectivity solutions that incorporate SIP-based IP voice phones and media phones, SIP trunks, SIP conferencing and SIP management tools with CUCM.
Progent's application developers can create specialized IP telephony software that will help your business to incorporate the capabilities of Cisco Unified Communications Manager into your business operations for increased productivity. Progent can revue your existing network and Internet access infrastructure to make sure your environment is optimized to support high-quality Voice over IP and HD video, help you to select and install Cisco products appropriate for your present situation and downstream expansion goals, and interface your Cisco collaborative communications products with products from other suppliers. Progent's CISSP-ISSAP certified data security consultants can show you how to create, carry out, and test a comprehensive security strategy for your unified communications solution. In addition, Progent can assist you to deploy Cisco fault-tolerant mechanisms like Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control redundancy in branch office and teleworker sites, and Progent's disaster recovery planning consultants can help you create a sensible DR/BC plan to protect your crucial communications system.
Cisco Unified Communications Manager/CallManager Migration Services
Versions of Cisco Unified CM lower than 8.6 and all versions of its predecessor CallManager have reached end-of-life. This means Cisco Engineering will no longer enhance, repair, or test this older software. Security updates for this business-critical product will stop, which in certain situations may cause compliance or potential liability problems.
Progent will continue to offer comprehensive consulting and troubleshooting support for outdated editions of Unified CM and CallManager, but in case your company is now running an out-of-dated version of this critical software you should begin immediately to plan your migration. Progent's collaboration consultants can help your company to migrate efficiently to the current version of Cisco Unified CM and can typically save customers as much as 50% off consulting expense compared to competing IT service companies because of Progent's documented process and hands-on experience in this practice area. By following best practices, Progent can make sure your business gets a quick payback on your IT investment by showing you how to take full advantage of the enhanced features, lower administrative and support expense, more productive collaboration capabilities, and stronger security provided by the newest edition of Cisco Unified CM.
Progent's migration services include return-on-investment analysis, project management, system testing, Cloud integration, setting up endpoint devices from Cisco and third-party suppliers, mobile connectivity, data protection services, streamlined management, disaster recovery/business continuity planning, network infrastructure design, training, and continuing consulting and technical support. Progent also has put together ultra-affordable upgrade packages to make sure your costs are predictable and affordable.
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