Cisco IP Voice ConsultingSending live voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a shrewd technique to reduce phone bills to an indispensable tool for collaboration and worker productivity. Converged communications, at one time limited to integrating Internet-based voice and faxes on a single platform to take the place of expensive PBX systems, today encompasses VoIP and video, mobile communications, chat, real-time presence, services, and more in a single framework that is manageable, scalable, secure, fault-tolerant, economical, and user friendly.

Cisco is the leader in supplying the hardware and software infrastructure for supporting the current paradigm of unified communications (UC). Cisco's UC architecture enhances the efficiency of IT systems by slashing operational costs; integrating rich media functions with familiar software programs to increase worker output; facilitating collaboration among workers, associates, and vendors to save time and improve business results; and simplifying the management of your converged voice and data environment.

Cisco's UC solutions cover several main product areas:,

  • Call Control Agents for managing rich media calls and sessions
  • IP Phones and Softphones to optimize worker engagement
  • Unified Communications Applications for more productive access to real-time, IM, voice and video, phone messages, white boarding, and voice/video conferencing
  • IP Gateways for interfacing with public networks and teleworkers
Progent offers the online or onsite services of a Cisco-certified CCIE (Collaboration) specialist to assist organizations of all sizes to plan, install, administer, migrate, optimize, move, and troubleshoot Cisco unified communications products so that you maximize the strategic value of your UC investment. Progent offers world-class consulting for every element of Cisco's unified communications solutions such as call processing and control tools, VoIP and softphones, and teleconferencing software. Progent in addition provides consulting and troubleshooting services for Cisco's IP voice-optimized network infrastructure products including ISR routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call and Session Control Software - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultantsThe call-processing agent is the core of the Cisco IP Communications infrastructure and gives you the versatility to deploy a centralized call-processing design, a decentralized model, or a mix of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony capabilities to packet telephony network devices such as VoIP handsets, media management products, VoIP gateways, and multimedia programs throughout the network. Cisco Unified Communications Manager enables additional multimedia services including unified messaging, multimedia conferencing, and collaborative customer communication networks.

The most recent release of Unified Communications Manager, formerly known as CallManager, offers a wealth of improvements that expedite ROI by lowering management and support expenses, improving user output, facilitating teamwork, accommodating the bring-your-own-device model of working, strengthening security, and making optimal use of network resources. Headline innovations include automatic dial-plan replication, streamlined certificate management, extended support for single sign-on for administrators and users, hardware-agnostic call recording, on-the-road connectivity without requiring VPN, a new self-provisioning utility that makes it simple for users to set their options for all devices, and support for Transport Layer Security for mobile clients.

When you implement a centralized Unified Communications Manager cluster to control voice processing for customers at distributed locations, IT managers can help ensure continuous phone service through Cisco SRST, a Cisco IOS Software image for routers. If a Wide Area Network connection breaks, Cisco Survivable Remote Site Telephony in the router provides basic UC Manager services until the link is returned. For a description of Progent's consulting services for Cisco routers, see consulting services for Cisco routers.

For small business networks, branch locations, and retail deployments that do not require the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express offers a cost-effective solution that meets the requirements of locations with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco router, smaller offices can quickly deploy a unified voice/data solution.

The Cisco Business Edition 6000 is a line of one-stop solutions that offer essential unified communications features such as routing, gateway, premium voice/video, messaging, instant messaging and presence, conferencing, and paging services, allowing any user to connect on any endpoint from any place. All versions come packaged preinstalled with virtualization and collaboration applications, making implementation fast and simple and reducing operating expenses for organizations with from 25 to 1000 employees. All BE6000 systems come packaged preloaded with virtualization and UC applications software. Organizations can instantly activate UC software applications as their requirements dictate.

The small-scale Business Edition 6000S includes five standard UC software applications installed on one combination ISR router/gateway/virtualized blade server device and can handle up to 150 users and 300 endpoint devices. The medium-scale BE6000M includes four unified communications application options enabled on a virtualized Cisco C220 M4 server and can handle up to 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S includes 8 collaboration application options activated on a virtualized Cisco C220 M4 server platform and has the capacity for up to 1000 users, 2500 devices, and 100 contact center agents.

For more information about Progent's support for Unified Communications Manager (CallManager), see Unified Communications Manager (CUCM) and Cisco CallManager planning, integration, upgrades and troubleshooting.

Cisco IP Phones: VoIP and IP Media Endpoints
An IP communications endpoint is a user device, either a physical phone set or a software phone application on a desktop or mobile computer. In the IP world, every IP phone is Ethernet connected. IP phones offer all of the capabilities that an analog telephone has, but VoIP phones often have extra functions such as the ability to access the web or host productivity-enhancing applications.

Cisco Voice over IP Phones HelpIn contrast to conventional Private Branch Exchange systems, in a Cisco IP communications network you can implement almost instantaneous moves, additions, and changes. You merely take the VoIP phone to your new location, attach it to an Ethernet connection, and the device announces itself with Cisco Unified Communications Manager (formerly CallManager). All user rights and settings are programmatically re-established, doing away with the expense and delay of dispatching support personnel to wiring closets. Another efficient capability is location independence, which allows you to sign into any Cisco VoIP phone and get your own phone number and rights.

Cisco offers a broad selection of collaboration hardware endpoints. The entry-level SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications screenless or monochrome phones offering high-quality audio, compatibility with hosted Internet Protocol phone systems or an IP private branch exchange, easy installation and highly secure remote installation, in-service software upgrades, and browser-based configuration. The value-priced SPA301 is a one-line IP phone with no screen or speakerphone, a base dialer that has one Ethernet connector, and a wired handset with no keys. The SPA302D, designed exclusively for use with Cisco's SPA232D DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a TFT 176 x 220 pixel color display, and a keypad with speakerphone capability. Cisco's SPA303 is an affordable three-line SIP-based IP phone with dual switched Ethernet ports, a 128x64 monochrome display and a speaker.

Cisco SPA500 Series IP Phones IntegrationThe SPA500 line VoIP phones are low-cost devices that support SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing support. Most versions have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight soft buttons but no LCD display. The SPA502G has a single line and has no soft keys. The SPA504G IP Phone supports four lines and has four programmable buttons. The SPA508G IP Phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and features 12 soft buttons. The SPA512G VoIP phone supports four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G supports four lines, has soft buttons, and supports 1xGb Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 pixel color display, supports five lines, and has five programmable keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices designed for occasional-use settings such as lobbies, elevators, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono non-backlit display, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a single-line device without a screen and uses a hook switch for transferring a call or joining a conference.

Cisco's 7800 family of value-priced IP phones are VoIP desktop endpoints featuring backlit monochrome screens, four programmable buttons, 11 dedicated keys, an Ethernet switch with Class 1 PoE, and a speakerphone. The 7800 Series support only the SIP call control protocol. All models in Cisco's 7800 line feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save feature, available on the advanced 7800 models, reduces after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for common locations and for workers with occasional-to-light call requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available via an optional wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only unit in the 7800 series that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint targeted for administrative staff, call center agents, and managers who have significant call needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 pixel color display, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones have a 5-inch screen and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-only IP phones that features desktop devices, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature keys. Cisco's IP Phone 8811 includes a monochrome screen and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless VoIP Phone Integration and Troubleshooting ConsultingCisco's wireless VoIP phones are hardened wireless devices intended for workers who are mobile within office, warehouse, health-care or other environments where IT management wants user endpoints that provide more control, security and durability than is possible with the Bring-Your-Own-Device mode of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile on-premises workers the benefits of voice over wireless LAN (VoWLAN) communications in environments that support 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone features a hi-res color screen, a rugged shell designed to withstand dropping and IP67 for dust and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and a Bluetooth 4.0 transceiver to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds spark suppression for hazardous work sites. The 8821-EX also features a case fabricated out of yellow plastics, which makes the device easier to find during an emergency. Find out about Progent's Cisco Wireless VoIP Phone integration consultants.

Cisco 9900 VoIP Phones Consulting FirmCisco's legacy 9900 Series of advanced VoIP endpoints integrate high-quality voice with hi-res color screens to offer a rich multimedia experience for knowledge professionals and executive management. The two models in this line have an SD 24-bit color display, a Bluetooth 2.0 radio to support a broad range of headsets, and an integrated Gigabit Ethernet switch. The Cisco Power Save function is offered as an option and can cut off-work energy use by 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Expansion Modules for adding scalability to programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for connecting to Voice-over-WLAN environments, and 4 soft-label touchscreen keys to access Cisco UC features. The 9971 IP phone allows up to 3 Cisco IP Expansion Modules for adding scalability to customizable line and feature keys.

Unified Communications Applications
Within Cisco's Unified Communications platform, IP phone, IP video, and other converged applications are isolated from the call- and voice-processing mechanism, and they may reside at any location within the network. A cohesive connectivity framework provides a versatile environment for feature-rich applications and acts as a solid basis for downstream convergence-based software. Cisco works with leading IT industry partners to provide a wide range of IP telephony and IP video applications and devices. Cisco also supports the ability to develop and manage customized internal programs.

Unified Communications applications offered by Cisco and supported by Progent include:

Jabber
Cisco Jabber is a UC application that provides presence, IM, voice, high-definition video, voice messaging, screen sharing, and online conferencing features for PCs, Apple Macs, iPads and Android tablets as well as smartphones. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with major improvements in the areas of HD video features and desktop sharing, and expanding the team environment to additional operating systems and endpoint hardware. Cisco Jabber works in conjunction with Cisco Unified Communications Manager for call and session management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing.

Because Cisco Jabber is built around popular industry standards, it can interoperate with a wide selection of third-party platforms. For instance, XMPP allows Cisco Jabber to exchange IM and presence data with various XMPP clients including as Adium, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features can be accessed from Microsoft Office programs such as Microsoft Outlook and Microsoft SharePoint. This extensive platform compatibility optimizes output by providing a common end-user environment and accommodating the BYOD paradigm of computing. Progent can provide the assistance of certified Exchange consultants and Microsoft SharePoint experts who can show you how to use Jabber with Microsoft's powerful collaboration platforms. Progent also can provide expertise with Apple iPhone and iPad integration and Google Android phone integration and management to assist your organization to increase the productivity of your BYOD environment.

Cisco WebEx Meeting Center
WebEX Meeting Center enables web conferencing for users with a web browser or virtually any desktop or handheld computer. Cisco WebEx is offered as SaaS through the Cisco WebEx Cloud. This makes it easy to roll out and expand, streamlines management, avoids heavy up-front expenditures, offers maximum uptime and world-class security, and delivers fast performance. Key features include support for sharing discrete content or an whole screen with remote attendees in real time, the ability to embed rich media into presentations including PowerPoint and Flash videos, network-based recording plus editing and playback for training and demonstrations, single sign-on (SSO) and integration with other Cisco collaboration applications like Cisco Jabber and TelePresence, plus stringent data privacy and encrypted connections with strict policy management.

WebEx Meeting Center Web Conferencing Consulting Services

WebEX Meeting Center works with Microsoft Windows, Apple Mac, and Linux-powered desktops and allows mobile users to initiate, calendarize, and attend meetings on Android devices, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also initiate web meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging applications.

Cisco TelePresence Products for On-premises Teleconferencing Environments
For medium-size organizations and larger enterprises who want to create an in-house or hybrid in-house/cloud solution for video conferencing, Cisco offers a selection of Cisco TelePresence products that deliver high-quality teleconferencing for attendees with virtually any endpoint device at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs in conjunction with Cisco Unified Communications Manager to bring multiparty telepresence to unified communications environments and can extend meetings to include cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of the way video conferencing bandwidth and features are allotted for every individual attendee, allowing administrators to define the precise service level and experience needed for each user. Cisco TelePresence Content Server records video and presentations for live streaming and video on demand (VOD) viewing.

Cisco's Unity Connection and Unity Express for Unified Voicemail and Automated Attendant
Cisco's Unity Connection, an extension of Cisco Unified CM, is a converged voicemail solution that promotes collaboration by providing a variety of alternatives for retrieving calls and messages within a framework that is simple to deploy and administer. Cisco Unity Connection allows you to access and manage your voicemail messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Unity Connection also provides sophisticated speech-recognition features for hands and eyes free operation and powerful Automated Attendant capabilities that include smart routing for inbound phone calls and custom call-filtering and message-alert options. The Unity Connection system operates as a virtual machine that can be hosted on a BE6000 server or a Cisco SRE 910 router service module and can support up to 20,000 mailboxes on each server.

Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses (SMBs) and enterprise branch locations with up to 500 workers. Cisco Unity Express allows you to access and manage voicemail via a Cisco Unified IP Phone display, your web browser, or an email client. Cisco routers for which Unity Express is available as an advanced integration module include Cisco's 1861, 2800, 2900, and 3900 Series. Progent can provide comprehensive consulting and support services for all Cisco routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates closely with CUCM and agent desktop applications like Cisco Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to connect customers with the right sales or support person. UCCE offers intelligent call distribution, computer telephony integration (CTI), multichannel customer contact management, call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to streamline the deployment and administration of a modern customer contact center. Cisco products incorporated in Unified CCE's customer interaction management solution include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (CCX) provides an out-of-the-box bundle for building a customer contact center for mid-scale systems that handle as many as 400 agents. Multiple packages are offered, plus a selection of optional enhancements. Cisco Unified Contact Center Express works with Unified Communications Manager and provides smart call distribution, contact management, reporting, interactive voice response, and management of voice, email, web chat, and social media inquiries. Cisco Unified Contact Center Express comes with Cisco Finesse, a browser-based customizable desktop agent that needs no client-side software setup. Optional enhancements include conditional routing, expected-wait-time messages, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly referred to as Single Number Reach, makes it possible for users to be reached via one phone number that rings simultaneously on their Cisco IP Phone and their cell phone. Users can transfer live conversations between their Cisco IP phone and their smartphone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Unity Connection voicemail account. Users can create their own access lists that specify which calls get directed to different endpoints.

Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning provides an automated process for first-time installs as well as for follow-on moves, additions, changes, and deletions. A user-friendly console delivers a unified view of a subscriber and the subscriber's services. Prime Collaboration significantly accelerates company-wide rollouts and reduces the time required to implement ongoing changes. Prime Collaboration also provides advanced analytics that show application adoption and usage rates, enabling administrators to optimize resources and further reduce TCO.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco converged communications deployments to connect with other networks and with users operating beyond the corporate firewall. Cisco's line of gateways deliver unified communications support for a wide variety of gateway and session-border-control applications.

Communications gateways offered by Cisco and supported by Progent include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is a powerful collaboration gateway that enables companies to allow employees, suppliers, customers and prospects, or partners who are working on various outside networks, workgroup platforms, or endpoint devices to connect to Cisco Unified Communication features. Cisco's Expressway gateway works with a Cisco Communications Manager system or Cisco Business Edition 6000 (BE6000), or can be run via the cloud with Cisco Hosted Collaboration Solution to help make productive collaboration more pervasive. Important features of Cisco Expressway are:

  • Mobile and Remote Access: Off-site users who have any Jabber-compatible desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) as well as Transport Layer Security (TLS) and can connect to all their collaboration applications (high-definition video, high-quality voice, content IM, and presence) without requiring the extra step of a VPN. In addition, telecommuters have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, delivering a user experience at home the same as the office.
  • Cisco Jabber Guest Support: Cisco Expressway is integral for supporting Cisco's Jabber Guest, which permits “guests” to communicate with your business easily and safely using lightweight browser and mobile multimedia calls.
  • Cisco Cloud Access: Cisco Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver a world-class, scalable teleconferencing environment that transparently combines voice, high-definition video, and data sharing to any client, at any location, using any endpoint.
  • Interoperability: If your organization currently has non-Cisco video systems, Cisco Expressway can assist you to migrate efficiently to Cisco technology when it makes business sense. Cisco Expressway offers video interoperability with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol (SIP) environments. Interoperability capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 SVC to AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an enterprise-class session border gateway that connects unified communications networks to the IP public switched telephone network. Beyond providing session border control, Cisco Unified Border Element (CUBE) delivers easy and cost-efficient collaboration outside the corporate firewall. Important unified communications functions supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-based audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response applications
  • Policy-led evaluation of voice calls
  • B2B teleconferencing over SIP
CUBE software is available for licensing on Cisco IOS control software and can be run on many of Cisco's enterprise router platforms, which include ASR 1000, the Cisco ISR 4000, the ISR G2 Series, and several models of Cisco's 800 fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 product line is a VoIP and unified communications system for small organizations. UC500 packages provide voice, data, voicemail, automated attendant, IP video, security, and WiFi functionality, work with older generation Cisco VoIP endpoints, and support PSTN interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP switch was the centerpiece of a complete unified communications ecosystem

All of Cisco's UC500 packages include a compact switch with 8 Power-over-Ethernet interfaces and additional foreign exchange stations (FXS) and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is optional. User capacity can be increased by connecting with Cisco Catalyst Express companion switches. Every UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and include 4 FXS and 4 FXO ports. The Cisco UC540 system supports 32 clients and has 8 foreign exchange office ports. The Cisco UC560 system allows 48 users and 12 FXO ports.

Progent's Cisco-certified VoIP consultants can help you to maintain your legacy UC500 VoIP gateway or design and carry out an efficient migration to a current IP telephony and voicemail solution like the Cisco cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide remote or onsite access to a certified CCIE Collaboration expert to help your business to plan, install, manage and repair converged communications environments built on Cisco Unified Communication technology in an in-house, distributed, or hybrid environment. Progent's Cisco-certified consultants have extensive backgrounds integrating Cisco Unified Communications Manager and CallManager, IP voice and video phones and other endpoints, Unified Communications applications such as Cisco Jabber and WebEx Meeting Center, Cisco's immersive telepresence products, collaboration gatekeepers, utilities incorporated into Cisco Catalyst switches and routers. Progent can also offer support for related technologies like Cisco SRST, CUBE, H.323 and H.264 gateways, CAC, IP voice trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP integration experts can also assist you to build SIP connectivity environments that incorporate SIP IP voice phones and video endpoints, SIP trunks, SIP conferencing and SIP administration tools with Cisco Unified CM.

Progent's application developers can build specialized unified communications software that will enable your company to integrate the features of Cisco Unified Communications Manager into your business processes for increased productivity. Progent can revue your current network and Internet connectivity infrastructure to make sure your system is optimized to support high-quality VoIP and high-definition video, assist you to select and deploy Cisco hardware and software that make sense for your present situation and future growth plans, and integrate your Cisco Unified Communications products with technology from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can show you how to develop, implement, and validate a comprehensive security strategy for your converged communications solution. Also, Progent can help your organization to configure Cisco high-availability mechanisms such as Cisco Unified SRST for affordable call control redundancy in branch office and home-office environments, and Progent's disaster recovery preparedness consultants can help you create a sensible DR/BC plan to protect your business-critical unified communications environment.

Cisco Unified Communications Manager/CallManager Migration Consulting
Releases of Unified CM before 8.6 and every version of its predecessor CallManager have reached end-of-life. Therefore Cisco will cease to enhance, fix, or validate this older software. Security updates for this business-critical application will stop, which in some situations could create regulatory compliance or potential liability problems.

Progent will continue to provide expert consulting and troubleshooting support for end-of-life editions of Unified CM and Cisco CallManager, but in case your business is still using an out-of-dated version of this pivotal software your organization should begin immediately to prepare for your upgrade. Progent's Cisco-certified consultants can assist you to upgrade smoothly to the latest release of Cisco Unified Communications Manager and can routinely save customers up to 50% off consulting service fees compared to most computer service firms thanks to Progent's documented procedures and hands-on experience in this practice area. By adhering to best practices, Progent can make sure your company realizes a fast return on your investment by helping you benefit fully from the enhanced feature set, lower administrative and support costs, more engaging collaboration, and stronger security offered by the latest version of Unified CM.

Progent's migration services include ROI assessment, project management or co-management, pilot testing and validation, Cloud connectivity, configuring endpoint devices from Cisco and third-party suppliers, smartphone and tablet connectivity, data protection services, management automation, disaster recovery planning, network architecture design, training for IT staff and end users, and continuing consulting and technical support. Progent also has put together ultra-affordable upgrade service bundles to keep your costs visible and under control.

For more information concerning Progent's consulting support for Cisco networking products, select a topic:

In order to ask Progent about engineering support for Cisco networking, phone 1-800-993-9400 or refer to Contact Progent.



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    Microsoft Exchange Server 2013 includes significant enhancements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important new features as well as a redesigned architecture. These improvements favorably impact key IT areas like manageability, high availability (HA), security, operational costs, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you understand the potential advantages of upgrading to Exchange Server 2013, create an efficient test and rollout strategy, and train your IT team to manage your Exchange Server 2013 environment. Progent can also provide affordable remote support and management for Microsoft Exchange 2013.

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    The Certified Information Systems Auditor (CISA) accreditation is a prestigious achievement that signifies mastery in network security auditing. Certified by the American National Standards Institute, the CISA credential requires that candidates pass an extensive examination administered by the ISACA international professional group. Progent offers the expertise of a CISA-Certified network security audit professional trained to assist businesses in the areas of information systems audit process, IT administration, systems and infrastructure lifecycle, information technology service delivery, protection of data resources, and disaster recovery planning.

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    Progent's Microsoft certified consultants offer small and medium sized businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can secure your IT system from attack by outside and internal sources. Forefront Threat Management Gateway and ISA Server perform thorough examination of Internet protocols such as HTTP, which allows these products to detect many attacks that can get by traditional firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your IT protection through experienced design and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft consultants can help you to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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    Altaro VM Backup from Hornetsecurity provides small and mid-size businesses a reliable and affordable platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also enables cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or on-premises consulting services to help you to design, deploy, manage and debug a comprehensive backup and disaster recovery solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup technology.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy a disaster recovery system built around Microsoft's latest Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using industry-standard equipment, Virtual Machine Load Balancing for improving the performance and fault-tolerance of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for easy, economical creation of a failover cluster quorum arbitration point.

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    Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.


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