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Sending live voice and video over Internet Protocol (VoIP and Video over IP) has progressed from simply being being a savvy technique to save money on phone bills to an indispensable tool for productive collaboration. Unified IP communications, at one time restricted to managing Internet-based voice and faxes on a single network platform in order to take the place of expensive PBX systems, today encompasses VoIP and video, mobile communications, instant messaging, presence, collaboration services, and more in a centralized ecosystem that is manageable, scalable, highly secure, resilient, economical, and user friendly.

Cisco is the global leader in supplying solutions required to support the modern model of unified communications (UC). Cisco's UC solution enhances the productivity of IT networks by slashing operational costs; integrating rich media features with familiar software programs to improve user output; facilitating teamwork among employees, associates, and vendors to save time and enhance business results; and streamlining the management of your communications environment.

Cisco's UC technology cover these important product categories:,

• Call Control Platforms for managing rich media calls and sessions
• VoIP and Video Endpoints to optimize worker productivity
• Unified Communications Software Applications for simplified access to real-time, IM, voice and video, phone messages, desktop sharing, and voice/video conferencing
• Communications Gateways for providing connectivity with public networks and remote users

Call and Session Control Agents - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the core of the Cisco IP Communications portfolio and provides the versatility to deploy a centralized call-processing design, a decentralized design, or a combination of both. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise telephony features to packet products such as IP phones, media management appliances, VoIP gateways, and multimedia applications across the network. Unified Communications Manager enables additional voice, video, and data functions including unified messaging, multimedia conferencing, and group-based customer interaction networks.

The latest release of Unified CM, formerly named Cisco CallManager, includes a wealth of improvements that accelerate your return on investment by cutting administrative and support expenses, improving worker productivity, facilitating teamwork, supporting the bring-your-own-device model of working, strengthening security, and allowing optimal utilization of IT resources. Top innovations include Global Dial Plan Replication (GDPR), simplified certificate control, expanded support for standards-based single sign-on (SSO) for administrators and users, hardware-independent call recording, mobile connectivity with no need for VPN, a revamped self-provisioning interface that makes it simple for users to install their options and preferences for all of their endpoints, and support for Transport Layer Security for mobile clients.

When you implement a centralized Unified Communications Manager cluster to manage voice processing for customers at remote sites, administrators can help achieve non-stop call operation using Cisco SRST, a Cisco IOS Software image for Cisco routers. If a Wide Area Network connection fails, Cisco SRST incorporated in the Cisco router offers basic UC Manager capabilities until the connection is repaired. For information about Progent's consulting support services for Cisco ISR routers, refer to consulting and troubleshooting services for Cisco ISR routers.

For small business networks, branch offices, and retail environments that do not need the complete feature set offered by Unified CM, Unified Communications Manager Express, previously named CallManager Express provides a cost-effective PBX alternative that handles the needs of locations with as many as 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco ISR router, smaller organizations can rapidly deploy a unified voice/data environment.

Cisco's Business Edition 6000 is a family of end-to-end platforms that offer fundamental unified communications features such as routing, IP gateway, premium voice/video, messaging, IM and presence, conferencing, and paging support, enabling any user to connect on any device from any site. All BE6000 solutions come preloaded with virtualization and UC applications, making implementation quick and simple and reducing operating expenses for companies with as many as 1000 employees. All solutions come packaged preconfigured with a virtualization hypervisor and Unified Communications applications. Organizations can instantly activate Unified Communications applications whenever their requirements grow.

The entry-level BE6000S includes five preselected unified communications applications installed on one integrated 2921V router/IP gateway/virtualized blade server device and supports as many as 150 users and 300 devices. The mid-market Business Edition 6000M includes 4 UC application options enabled on a virtualized Cisco C220 M4 server platform and supports a maximum capacity of 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports eight collaboration software application options enabled on a virtualized Cisco C220 M4 server and has the capacity for up to 1000 users, 2500 devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager, visit Unified Communications Manager (Unified CM) and CallManager planning, configuration, upgrades and technical support.

IP Phones: IP Voice and IP Video Endpoints
An IP communications endpoint is an end-user instrument, either a physical handset or a software phone program on a PC or mobile computer. In the IP environment, each IP phone is Ethernet connected. Voice over IP phones offer all of the capabilities that an analog telephone has, but VoIP phones often provide extra features including the ability to access websites or run productivity-enhancing software.

In contrast to ordinary PBX technology, in a Cisco IP telephony environment you can perform virtually instant moves, additions, and modifications. You merely take the IP handset to your new location, plug it into the Ethernet jack, and the phone announces itself with Cisco Unified Communications Manager. All user rights and configurations are programmatically re-established, eliminating the cost and delay of dispatching support personnel to rewire connections. An additional useful feature is extension mobility, which allows you to log into any Cisco IP phone and receive your personal phone number and privileges.

Cisco offers a broad selection of Unified CM phones. The entry-level Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome devices offering high-quality voice, compatibility with hosted IP telephony environments or an IP private branch exchange (PBX), easy installation and highly secure online provisioning, transparent software upgrades, and web-based configuration. The low-end SPA301 is a one-line VoIP phone with no screen or speakerphone function, a base dialer with one Ethernet port, and a wired handset with no keys. The SPA302D, intended solely for use with Cisco's SPA232D DECT ATA, is a multiline wireless Digital Enhanced Cordless Telecommunications (DECT) handset that supports 10-lines, a TFT 176 x 220 color display, and a dial pad with speakerphone capability. Cisco's SPA303 is an economical 3-line SIP-based phone with two switched ports, a 128x64 mono graphical display and a speakerphone.

The SPA500 line IP phones are low-cost endpoints that support both SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, built-in web servers, PoE, and conferencing support. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight soft keys but no LCD display. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G has four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight programmable buttons. The SPA509G IP Phone supports 12 lines and features 12 soft buttons. The SPA512G VoIP phone supports four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The high-end SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and includes five soft buttons.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices designed for occasional-use settings such as lobbies, hallways, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome non-backlit display, a Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line device without a screen and requires a hook switch for transferring a call and joining a conference.

Cisco's 7800 line of budget-priced IP phones are VoIP endpoints featuring backlit mono displays, four soft keys, 11 fixed-feature keys, an Ethernet switch with Class 1 Power over Ethernet (PoE), and a speakerphone. The 7800 Series IP Phones support only the SIP call control protocol. All models in Cisco's 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save technology, offered on the higher end 7800 models, reduces after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone designed for common locations and for workers with occasional-to-light voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered through an optional handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 display and is the only model in the 7800 line to support 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint targeted for administrative staff, call center agents, and managers who have heavy call needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 color screen, an integral 1xGb Ethernet switch, Class 3 PoE, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch screen and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.

Cisco's IP Phone 8800 Series is a family of SIP-only IP phones that features desktop devices, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated keys. Cisco's IP Phone 8811 includes a mono display and supports Class 2 PoE. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color screen, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco's wireless IP phones are hardened wireless handsets intended for professionals who are mobile within office, hospitality, health-care or other venues where management wants user endpoints that offer more administrative control, data security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) style of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move on-premises workers the benefits of voice over wireless LAN technology in environments that support 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone features a hi-res color screen, a durable case rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for particulate and splash resistance, long-life batteries, a built-in speakerphone, and a Bluetooth transceiver for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds spark suppression for use in hazardous work sites. The 8821-EX also features a shell fabricated out of yellow plastics, which makes the 8821-EX easy to find the event of a crisis. Find out about Progent's Wireless VoIP Phone integration and troubleshooting consulting.

Cisco's discontinued 9900 line of powerful VoIP endpoints integrate high-quality voice with hi-res color screens to deliver a productive multimedia unified communications solution for knowledge professionals and executives. Both models in this family include an SD 24-bit color screen, a Bluetooth 2.0 radio to work with a wide selection of headsets, and a built-in 10/100/1000 Ethernet switch. The Cisco EnergyWise power-save function is optional and can reduce off-hour power use by 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 IP Expansion Modules for expanding customizable line and feature keys. The IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi transceiver for connecting to Voice-over-wireless LAN (VoWLAN) environments, and four soft-label programmable touchscreen keys to access Cisco UC features. The 9971 IP phone allows up to 3 IP Color Key Expansion Modules for adding customizable line and feature keys.

Unified Communications Applications
Within Cisco's Unified Communications platform, IP phone, IP video, and other UC applications are physically isolated from the call- and voice-processing mechanism, and they may reside anywhere within the network. A single connectivity infrastructure provides an open environment for powerful applications and provides a firm basis for downstream convergence-based applications. Cisco works with third-party IT industry partners to offer a broad selection of IP telephony and IP video software applications and products. Cisco also supports the ability to develop and administer specialized internal programs.

UC applications available from Cisco and supported by Progent include:

Jabber
Cisco Jabber is a converge media application that supports presence, IM, voice, video, voicemail, desktop sharing, and real-time conferencing capabilities for Windows PCs, Apple Macs, tablets as well as iPhones, Android phones, and Blackberries. Cisco Jabber is an evolution and combination of the Cisco Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with major improvements to HD video capabilities and desktop screen sharing, and extending the team environment to additional operating systems and devices. Jabber operates in conjunction with Unified Communications Manager for call management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for online meetings.

Since Jabber is based on key communication standards, it can interoperate with a broad range of third-party platforms. For instance, XMPP enables Jabber users to trade instant messaging and presence information with a variety of XMPP clients including as Adium, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features can be accessed from Microsoft Office applications including Outlook and SharePoint. This cross-platform compatibility maximizes productivity by delivering a common end-user environment and accommodating the BYOD model of networking. Progent can provide the assistance of certified Exchange consultants and Microsoft SharePoint experts who can help you to integrate Jabber with Microsoft's premier collaboration products. Progent also can provide expertise with iPhone integration as well as Google Android phone integration to assist you to enhance the productivity of your BYOD environment.

WebEX Meeting Center
WebEX Meeting Center enables web conferencing for users with a web browser or virtually any desktop or mobile device. WebEx Meeting Center is offered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it simple to deploy and expand, reduces the cost of management, avoids heavy up-front investment, offers maximum uptime and world-class security, and provides excellent performance. Key features include the ability to share discrete content or an whole screen display with online participants in real time, the ability to incorporate rich media into your presentations including PowerPoint and Flash animations, recording plus editing and playback for future reference and training, single sign-on (SSO) and support for other Cisco collaboration applications like Jabber and TelePresence, plus stringent data privacy and encrypted access with strict policy management.

WebEX Meeting Center works with Microsoft Windows, Apple Mac, and Linux-powered PCs and allows mobile workers to start, calendarize, and take part in conferences on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also initiate online conferences instantly from Microsoft Office, Microsoft Outlook, Notes, and a variety of IM solutions.

Cisco TelePresence Portfolio for On-premises Video Conferencing Environments
For medium-size businesses and larger enterprises who wish to create an on-premises or hybrid on-premises/cloud solution for video conferencing, Cisco offers a portfolio of Cisco TelePresence platforms that deliver high-quality and standards-based teleconferencing for participants with almost any IP endpoint at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that works with Cisco Unified CM to deliver multiparty telepresence to converged deployments and can extend meetings to incorporate cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies management of how conferencing bandwidth and features should be allocated for each participant, enabling administrators to define the precise service level and experience required for every user. Cisco TelePresence Content Server records video conference presentations for live streaming as well as video on demand playback.

Cisco's Unity Connection Platform and Unity Express for Converged Voice Messaging
Cisco's Unity Connection, an integrated extension of Unified CM, is a unified voicemail solution that accelerates collaboration by providing a variety of alternatives for retrieving calls and messages within an environment that is easy to deploy and maintain. Unity Connection allows you to access and manage voicemail from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Unity Connection also offers advanced speech-recognition capabilities for hands and eyes free operation and powerful Automated Attendant capabilities such as smart routing for inbound phone calls and easily customizable call-screening and message-notification options. The Cisco Unity Connection system runs as a virtual machine that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can support as many as 20,000 mailboxes per server.

Unity Express (CUE), available in select Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response (IVR), and greeting services for small to medium businesses (SMBs) and corporate branch offices with up to 500 voice mailboxes. Unity Express permits you to manage voicemail messages via a Cisco IP Phone display, your web browser, or your email client. ISR Routers for which Cisco Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, 3800, and 3900 Series. Progent can provide comprehensive deployment and troubleshooting services for all ISR routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with Cisco Unified Communications Manager and agent desktop apps such as Cisco Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to match customers with the appropriate sales or service agent. UCCE offers smart call routing, computer telephony integration (CTI), support for multichannel contact management, call queuing, interactive voice response (IVR) and consolidated company-wide reporting to simplify the deployment and management of a modern contact center. Cisco products incorporated in UCCE's customer interaction management solution include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX) provides a packaged bundle for creating a customer contact center for mid-scale deployments that support up to 400 agents. Several bundles are available, plus a variety of special options. Unified Contact Center Express integrates with Unified CM and offers intelligent call distribution, client interaction management, reporting, IVR, and the ability to manage voice, email, web chat, and social media requests. Unified Contact Center Express comes with Cisco Finesse, a web-based desktop agent that needs no client-side software setup. Optional advanced features include conditional routing, projected-wait-time messages, and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach, makes it possible for users to be reached via one phone number that rings simultaneously on their desktop IP Phone and their cell phone. Users can transfer active calls between their Cisco VoIP phone and their smartphone without disruption. Unanswered calls can be transferred to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that determine which calls get extended to different endpoints.

Prime Collaboration Provisioning
Cisco Prime Collaboration offers an automated process for first-time installs and for follow-on moves, adds, changes, and deletions. A user-friendly interface provides a single view of a subscriber and the subscriber's services. Prime Collaboration Provisioning substantially speeds up site installations and minimizes the effort required for future changes. Prime Collaboration also offers advanced analytics including technology adoption and usage trends, allowing administrators to make more efficient use of resources and further lower TCO.

Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco converged communications deployments to communicate with other networks and with users operating beyond the firewall. Cisco's line of gateways deliver UC services for all types of gateway and session-border-control deployments.

Collaboration gateways available from Cisco and supported by Progent include:

Cisco Expressway Communication Gateway
Cisco's Expressway is a powerful collaboration gateway that enables companies to allow workers, suppliers, consumers, or partners who are using different networks, workgroup platforms, or endpoint equipment to access to Cisco Unified Communication features. Cisco's Expressway collaboration gateway integrates with a Cisco Communications Manager deployment or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco Hosted Collaboration Solution to help make productive collaboration more universal. Important capabilities of Cisco Expressway include:

• Mobile and Off-site Access: Remote workers who have any Jabber-compatible desktop or handheld computer or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on as well as Transport Layer Security (TLS) and are able to access all their Jabber workloads (high-definition video, voice, content instant messaging, and presence) without the extra step of establishing a VPN connection. Also, teleworkers can utilize their Cisco TelePresence endpoints without a VPN, providing a user environment at home identical to the office.
• Jabber Guest Support: Expressway is required for supporting Jabber Guest, which allows “guests” to interact with your business simply and securely using lightweight browser and mobile multimedia calls.
• Cisco Cloud Access: Expressway can act as a gateway that creates a path between onsite Cisco or non-Cisco systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers a world-class, extensible conferencing environment that seamlessly combines voice, high-definition video, and content sharing to any client, at any location, on any endpoint.
• Interoperability: If your organization already has non-Cisco video systems, Cisco Expressway can assist you to migrate efficiently to a Cisco solution when it makes business sense. Cisco Expressway provides video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol environments. Gateway standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 SVC to H.264/MPEG-4 AVC.

• WebEx Cloud Connected Audio for high-capacity SIP-based audio conferencing
• Voice and Video recording
• Enterprise Call-center and interactive-voice-response applications
• Policy-based security evaluation of voice calls
• B2B teleconferencing over SIP

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 Series is an all-in-one VoIP communications system for small organizations. UC500 packages deliver voice, data, voicemail, automated attendant, video, firewall, and WiFi functionality, work with older Cisco IP Voice phones, and support public switched telephone network (PSTN) connections.

All of Cisco's UC500 packages include a desktop switch appliance with 8 PoE ports plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) interfaces, a firewall, and VPN. Integrated WiFi is optional. User capacity can be increased by connecting with Cisco Catalyst Express switches. Each UC500 offering also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 FXS and 4 FXO ports. The Cisco UC540 system supports 32 clients and provides 8 FXO ports. The Cisco UC560 package allows 48 users and 12 foreign exchange office interfaces.

Progent's Cisco-certified VoIP consultants can help you to maintain your legacy UC500 VoIP gateway or design and implement an efficient migration to a current IP telephony and voicemail solution such as the Cisco Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent can provide online or on-premises help from a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help you to design, deploy, administer and troubleshoot unified communications networks that incorporate Cisco Unified Communication products in a centralized, cloud-based, or hybrid environment. Progent's Cisco-certified engineers have extensive backgrounds with Unified Communications Manager and CallManager, IP voice and video phones and other endpoints, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, collaboration gatekeepers, utilities built into Cisco Catalyst switches and routers. Progent can also provide expertise with technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 gateways, CAC, VoIP trunks, various signaling protocols, and AVVID. Progent's SIP infrastructure consultants can also help you to create SIP infrastructure environments that include SIP-based VoIP phones and media endpoints, SIP trunks, and SIP management tools with Cisco Unified CM.

Progent's application programmers can create specialized IP telephony software that will help your organization to integrate the features of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can analyze your existing network and Internet access architecture to determine whether your environment is optimized to support business-quality IP voice and high-definition video, help you to choose and deploy Cisco hardware and software that make sense for your present situation and downstream growth strategy, and interface your Cisco Unified Communications solution with technology from other vendors. Progent's CISSP-ISSAP certified information security consultants can show you how to create, implement, and validate an enterprise-wide security and compliance plan for your unified communications solution. In addition, Progent can assist your organization to configure Cisco high-availability technologies such as Cisco Unified SRST for cost-effective call control redundancy in remote-branch and teleworker environments, and Progent's disaster recovery and business continuity planning consultants can help you create a sensible DR/BC plan to ensure the availability of your vital communications environment.

Cisco Unified Communications Manager/CallManager Migration Consulting
Versions of Cisco Unified Communications Manager 8.6 before 8.6 and all versions of CallManager have reached end-of-life. Therefore Cisco will no longer develop, repair, or validate the product software. Security patches for this business-critical application will end, which in some circumstances may cause compliance or even potential liability problems.

Progent will continue to provide premier support for end-of-life editions of Unified CM and CallManager, but in case your company is now using an out-of-dated edition of this pivotal software your organization should start immediately to prepare for your upgrade. Progent's collaboration consultants can help you to upgrade non-disruptively to the latest release of Cisco Unified Communications Manager and can typically save clients as much as 50% off consulting service fees versus most IT service firms thanks to Progent's documented process and experience in this practice area. By adhering to best practices, Progent can make sure your company realizes a fast return on your investment by helping you benefit fully from the enhanced features, reduced administrative and support costs, more productive collaboration, and tighter data protection provided by the latest edition of Cisco Unified CM.

Progent's migration consulting services include return-on-investment analysis, project management, pilot testing and validation, Cloud integration, configuring endpoint devices from Cisco and other providers, smartphone and tablet integration, data protection consulting, management automation, disaster recovery planning, network architecture design, training, and ongoing consulting services and technical support. Progent also offers ultra-affordable migration service bundles to make sure your costs are predictable and affordable.

To see additional information concerning Progent's professional help for Cisco solutions, pick a topic:

• Introduction to Progent's Cisco Engineering Services
• Fast and Affordable Online Access to a CCIE Consultant
• Cisco Firepower NGFW Firewalls: Integration and Troubleshooting Support
• Cisco ASA 5500-X Firewalls with Firepower Services: Integration and Troubleshooting Services
• ASA 5500 Series Firewall Upgrade. Migration Support
• PIX 500 Series Firewall Troubleshooting Assistance
• Cisco Routers Engineering Support
• Cisco Wireless Engineering Help
• Aironet Wireless APs Engineering Help
• Cisco Small Business WiFi APs System Design Help
• Catalyst Wi-Fi 6/6E Wireless APs Planning, Deployment and Debugging Expertise
• Cisco WiFi Controllers Consultants
• Meraki Wireless Access Points Consulting Support
• Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager Consulting and Troubleshooting
• Cisco Jabber and Management Expertise
• Catalyst Switches Deployment Expertise
• Nexus Switches Configuration and Maintenance Services
• Cisco Meraki MS Switches Configuration and Maintenance Expertise
• Cisco VPN and Network Security Integration Assistance
• SIP and CUBE Integration Solutions: SIP Trunking and Cisco CUBE Integration Expertise
• Cisco Duo MFA Two-factor Authentication Services for an At-Home Workforce
• Design and Support for Cisco-powered Datacenters and Colocation Centers
• Network Design Expertise for Service Providers
• Centralized Cloud-based and Hybrid Management Strategies for Cisco-powered Infrastructure