Cisco IP Voice Professional ServicesSending real-time voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a shrewd way to reduce phone bills to being a required tool for productive collaboration. Converged communications, once restricted to combining Internet-based voice calls and faxing on a single system to take the place of traditional PBX equipment, now incorporates rich media, mobile communications, instant messaging, presence, collaboration services, and much more in a cohesive environment that is easy to manage, scalable, secure, resilient, economical, and user friendly.

Cisco is the leader in providing the hardware and software infrastructure for supporting the new paradigm of unified communications (UC). Cisco's unified communications solution enhances the productivity of IT networks by slashing operating costs; combining rich media functions with familiar software programs to improve user output; supporting collaboration among employees, associates, and suppliers to save effort and improve business outcomes; and streamlining the management of your communications environment.

Cisco's Unified Communications technology cover these main product areas:,

  • Call Control Platforms for controlling rich media calls and sessions
  • IP Phones and Softphones to optimize worker engagement
  • UC Software Applications for easy access to real-time, chat, voice and video, voice messages, white boarding, and voice/video conferencing
  • IP Gateways for interfacing with outside networks and remote users
Progent can provide the remote or onsite services of a Cisco-certified CCIE specialist who can help organizations of any size to plan, install, manage, upgrade, expand, relocate, and repair Cisco UC products so you can realize the greatest strategic advantage of your UC investment. Progent can provide expert support for every element of Cisco's unified communications solutions such as call processing and control tools, VoIP and softphones, and teleconferencing software. Progent also offers consulting and support for Cisco's realtime media-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call Control Agents - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultantsThe call-processing agent is the centerpiece of the Cisco IP telephony infrastructure and gives you the flexibility to implement a central call-processing model, a decentralized design, or a combination of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony features to packet telephony products such as IP handsets, media management products, VoIP gateways, and multimedia applications throughout the IT environment. Cisco Unified Communications Manager supports extra voice, video, and data services including unified messaging, video conferencing, and collaborative client interaction networks.

The latest version of Cisco Unified Communications Manager, previously branded CallManager, offers a wealth of enhancements that speed up your return on investment by cutting administrative and maintenance expenses, improving user output, enhancing collaboration, supporting the bring-your-own-device style of working, fortifying data protection, and allowing efficient use of network resources. Headline innovations include automatic dial-plan replication and batch provisioning, simplified certificate management, expanded support for standards-based single sign-on for managers and end users, hardware-agnostic call recording, mobile access with no need for VPN, a new self-provisioning interface that makes it simple for end users to manage their preferences for all endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

In cases where you implement a centralized Cisco Unified Communications Manager cluster to control voice processing for customers at remote sites, IT managers can help ensure non-stop phone operation using Cisco SRST, an IOS Software image for routers. If a Wide Area Network connection fails, Cisco Survivable Remote Site Telephony incorporated in the router provides basic Unified Communications Manager services until the connection is returned. For information about Progent's consulting support services for Cisco routers, see consulting and troubleshooting support services for Cisco ISR routers.

For small business networks, branch locations, and retail deployments that do not need the full functionality offered by Unified CM, Unified Communications Manager Express, previously named CallManager Express offers a budget-friendly solution that meets the requirements of sites with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco ISR router, smaller offices can rapidly deploy a converged voice/data environment.

Cisco's BE6000 is a family of one-stop solutions that offer fundamental collaboration features including routing, IP gateway, high definition voice/video, messaging, IM and real-time presence, teleconferencing, and paging services, enabling any end user to collaborate on any endpoint device from anywhere. All Business Edition 6000 systems are delivered preinstalled with a virtualization hypervisor and Unified Communications applications, making implementation quick and easy and cutting cost of ownership for companies with up to 1000 employees. All BE6000 systems come packaged preconfigured with a virtualization hypervisor and collaboration applications software. You can simply activate UC applications as their needs grow.

The small-scale Business Edition 6000S supports five preselected unified communications applications preloaded on a single combination router/IP gateway/virtualized E1600 M2 server platform and supports a maximum capacity of 150 workers and 300 devices. The medium-scale Business Edition 6000M supports four UC software application options activated on a virtualized Cisco C220 M4 server platform and supports a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S Supports 8 collaboration application options activated on a single virtualized Cisco C220 M4 server platform and supports as many as 1000 workers, 2500 devices, and 100 contact center agents.

For more information about Progent's support for Unified Communications Manager, visit Cisco Unified Communications Manager (Unified CM) and Cisco CallManager planning, configuration, upgrades and troubleshooting.

IP Phones: IP Voice and IP Media Endpoints
An IP communications endpoint is an end-user device, and can be a physical phone or a soft phone application that runs on a PC or handheld computer. In the IP environment, every VoIP phone is Ethernet connected. Voice over IP phones offer all of the features that a conventional telephone has, but Voice over IP phones can also have extra functions such as being able to connect to websites or run business software.

Cisco Voice over IP Phones ConsultantsUnlike ordinary PBX technology, in a Cisco IP communications environment you can perform virtually instantaneous relocations, adds, and modifications. You simply take the IP handset to your new spot, plug it into the Ethernet jack, and the phone announces itself with Cisco Unified Communications Manager. All client privileges and configurations are automatically replicated, eliminating the expense and delay of dispatching technicians to rewire connections. Another useful feature is extension mobility, which allows you to log into any Cisco VoIP device and receive your own phone ID and rights.

Cisco offers a wide range of VoIP phones. Cisco's entry-level SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications devices that feature high-quality voice, compatibility with hosted Internet Protocol phone systems or an IP private branch exchange, simple installation and highly secure remote provisioning, transparent software upgrades, and browser-based set up. The value-priced SPA301 is a one-line IP phone with no screen or speakerphone function, a base dialer that has one Ethernet port, and a corded handset with no a keypad. The SPA302D, designed exclusively for use with the Cisco SPA232D Multi-Line DECT ATA, is a multiple-line cordless Digital Enhanced Cordless Telecommunications (DECT) IP phone that supports 10-lines, a 176 x 220 pixel color screen, and a dial pad with speakerphone capability. Cisco's SPA303 is an entry-level three-line IP phone with two switched Ethernet ports, a 128x64 monochrome graphical display and a speaker.

Cisco SPA500 Series IP Phones Consulting ServicesCisco's SPA500 line IP phones are low-cost endpoints that support SIP and SPCP call control protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G has eight lines and has eight programmable keys but no LCD display. The SPA502G IP Phone supports a single line and has no programmable keys. The SPA504G has four lines and has four soft buttons. The SPA508G VoIP phone supports eight lines and eight soft keys. The SPA509G IP Phone supports 12 lines and features 12 soft keys. The SPA512G IP Phone supports four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has programmable keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and features five soft keys.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints designed for occasional-use environments like cafeterias, elevators, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome display, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line endpoint with no screen and requires a hook switch for call transfer and joining a conference.

Cisco's 7800 Series of value-priced IP phones are VoIP devices featuring backlit monochrome screens, four programmable buttons, 11 fixed-feature keys, an Ethernet port with Power over Ethernet (PoE), and a speakerphone. The 7800 Series IP Phones support only the SIP signaling protocol. All devices in Cisco's 7800 Series feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, available on the higher end 7800 models, cuts after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for common locations as well as for employees with occasional-to-light call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered via an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only model in the 7800 series to support 1xGb Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line device targeted for administrators, call center agents, and managers who have heavy call requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 pixel color screen, an integral 1xGb Ethernet switch, Class 3 PoE, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones include a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone with a 5.6-inch touch screen and five soft buttons.

Cisco 8800 IP Phones Consultants

Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that features desktop devices, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated buttons. The Cisco IP Phone 8811 includes a monochrome display and supports Class 2 PoE. The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless IP Phone Integration and Troubleshooting ConsultantsCisco's wireless IP phones are hardened wireless devices intended for professionals who are on the move within campus, warehouse, health-care or other environments where management requires portable phones that provide more administrative control, data security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile on-premises users the advantages of voice over wireless LAN (VoWLAN) communications in workplaces that support 802.11x Wi-Fi. Cisco's 8821 Wireless IP Phone features a hi-res color display, a rugged shell designed to withstand dropping and IP67 for particulate and moisture resistance, long-life batteries, a full-duplex speakerphone, and a Bluetooth 4.0 radio for hands-free operation with cordless headsets. The 8821-EX Wireless VoIP Phone adds protection against sparking for hazardous work sites. Cisco's 8821-EX also features a shell made of yellow plastics, which makes the device easier to find during an emergency. Find out about Progent's Wireless IP Phone integration and troubleshooting support.

Cisco 9900 Series VoIP Phones HelpCisco's legacy 9900 line of high-performance VoIP phones integrate high-quality voice with high-resolution color video to deliver a rich multimedia experience for knowledge professionals and executive management. Both models in the 9900 family incorporate a Standard Definition 24-bit color screen, a Bluetooth radio to support a broad selection of headsets, and an integrated 10/100/1000 Ethernet switch. The Cisco EnergyWise function is offered as an option and can cut off-work power draw by 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Color Key Expansion Modules for adding scalability to customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi transceiver for deployment with voice-over-wireless LAN networks, and four soft-label programmable touchscreen keys to invoke Cisco Unified Communications functions. The 9971 VoIP phone allows up to 3 Cisco IP Expansion Modules for expanding programmable line and function keys.

Unified Communications Applications
Within Cisco's Unified Communications architecture, IP voice, IP video, and other converged applications are separate from the call- and voice-processing mechanism, and they may reside anywhere within the system. A single network framework provides a versatile platform for powerful business applications and provides a firm basis for downstream convergence-based software. Cisco works with third-party technology vendors to provide a broad selection of IP phone and IP video applications and devices. Cisco also supports the capability to develop and administer specialized in-house programs.

Unified Communications application software available from Cisco and supported by Progent include:

Jabber
Jabber is a unified communications application that supports presence, IM, business-quality voice, video, voice messaging, desktop sharing, and online conferencing capabilities for Windows PCs, Apple Macs, tablets as well as iPhones, Android phones, and Blackberries. Jabber is a rebranding and combination of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with significant improvements in the areas of HD video capabilities and screen sharing, and extending the team environment to more operating systems and devices. Jabber works with Unified Communications Manager for call and session control, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voice messaging and programmable attendant, and WebEX Meeting for online meetings.

Since Jabber is built around popular industry standards, it can communicate with a broad range of non-Cisco products. For example, Extensible Messaging and Presence Protocol allows Cisco Jabber to trade IM and presence data with a variety of XMPP clients including as Adium for Mac OS, IBM Sametime, and Microsoft Lync. Jabber collaboration features can be accessed from Microsoft Office applications including Outlook and Microsoft SharePoint. This broad platform support optimizes output by delivering a consistent end-user environment and fully enabling the bring-your-own-device paradigm of computing. Progent can provide the assistance of certified Exchange consultants and Microsoft SharePoint application developers who can help you to integrate Jabber with Microsoft's popular collaboration products. Progent also offers help with iPhone integration and management as well as Google Android phone integration to assist you to increase the business value of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center enables online meetings for users with a web browser or almost any desktop or mobile computer. Cisco WebEx Meeting Center is delivered as SaaS through the Cisco WebEx Cloud. This makes it easy to deploy and expand, reduces the cost of management, eliminates heavy up-front investment, offers maximum uptime and enterprise-grade data protection, and provides fast performance. Key features include the ability to share discrete content or your whole screen with remote participants in real time, the capability to embed rich media into presentations including Microsoft PowerPoint and Flash videos, session and content recording plus playback for future reference and training, single sign-on (SSO) and integration with other Cisco collaboration applications like Cisco Jabber and Cisco TelePresence, plus stringent data protection and encrypted access with tight policy control.

WebEx Online Conferencing Consultants

WebEX Meeting Center works with Windows, Apple Mac, and Linux desktops and allows mobile users to initiate, calendarize, and participate in meetings on Google Android devices, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also launch web conferences instantly from Microsoft Office, Outlook, Lotus Notes, and a variety of IM applications.

Cisco TelePresence Portfolio for In-house Teleconferencing Ecosystems
For midsize businesses and larger enterprises who want to create an in-house or hybrid on-premises/cloud solution for teleconferencing, Cisco offers a selection of Cisco TelePresence software and equipment that deliver high-quality teleconferencing for users with almost any endpoint device at any site. Cisco TelePresence Server is an expandable video conferencing bridge that runs in conjunction with Cisco Unified CM to provide multiparty telepresence to converged deployments and can extend conferences to support cloud-connected Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of the way teleconferencing bandwidth and features should be rationed for every individual attendee, allowing administrators to specify the precise service level and user experience required for every user. Cisco TelePresence Content Server records video conference presentations for live distribution and video on demand playback.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail
The Cisco Unity Connection, an integrated extension of Cisco Unified CM, is a converged voicemail solution that accelerates collaboration by providing flexible set of alternatives for accessing voice messages within a framework that is easy to deploy and maintain. Unity Connection allows you to read and manage voicemail from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also offers sophisticated voice-recognition capabilities for hands and eyes free management and extensive Automated Attendant functions that include intelligent routing for incoming calls and easily customizable call-filtering and message-notification settings. The Unity Connection platform operates as a VM that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade and can support as many as 20,000 mailboxes per server.

Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, offers affordable voicemail, integrated messaging, interactive voice response, and greeting functions for small to medium businesses and enterprise satellite locations with as many as 500 voice mailboxes. Cisco Unity Express allows users to access and manage voicemail messages using a Cisco IP Phone display, a browser, or an email client. Cisco routers for which Unity Express is offered as a network module or advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent can provide comprehensive consulting and troubleshooting services for Cisco routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates with Cisco Unified Communications Manager and desktop agent apps like Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to connect customers with the appropriate sales or service agent. Unified CCE or UCCE offers intelligent call routing, computer telephony integration (CTI), support for multichannel customer contact management, network call queuing, interactive voice response and consolidated enterprise-wide reporting to simplify the creation and administration of a large-scale customer contact center. Cisco platforms supporting Unified CCE's client interaction management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Cisco Unified Contact Center Express (Unified CCX or CCX) provides an out-of-the-box bundle for building a customer interaction management center for mid-scale deployments that handle up to 400 agents. Multiple packages are offered, as well as a variety of special options. Unified Contact Center Express works with Unified Communications Manager and provides intelligent call routing, client management, reporting, interactive voice response, and the ability to manage voice, email, chat, and social media requests. Cisco Unified CCX comes with Cisco Finesse, a browser-based customizable desktop agent that needs no client installation. Advanced options include call-in-queue, estimated-wait-time announcements, and workforce quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach, makes it possible for users to be called via one number that rings at the same time on their Cisco desktop IP Phone and their cell phone. Users can switch live conversations between their Cisco IP phone and their mobile phone seamlessly. Unanswered calls can be redirected to a Cisco Unity or Cisco Unity Connection account. Users can create their own access lists that specify which calls are extended to alternate endpoints.

Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning provides an automated process for initial deployments and for follow-on moves, additions, changes, and deletions. A user-friendly console provides a single view of a user and the subscriber's services. Prime Collaboration significantly accelerates site rollouts and reduces the time needed for ongoing changes. Prime Collaboration in addition offers management analytics that show technology adoption and usage trends, allowing administrators to make more efficient use of IT resources and further lower TCO.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco converged communications environments to communicate with public systems and with clients working outside the firewall. Cisco's portfolio of communication gateways deliver unified communications services for all types of gateway as well as session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent include:

Expressway Converged Communication Gateway
Cisco's Expressway is an advanced collaboration gatekeeper that enables companies to allow colleagues, vendors, customers, or business partners who are using different network environments, workgroup applications, or endpoint equipment to connect to Cisco Unified Communication functions. The Expressway gateway integrates with an enterprise Cisco CM deployment or Cisco Business Edition, or can be run via the cloud with Cisco HCS to make productive collaboration more pervasive. Important features of Cisco Expressway are:

  • Mobile and Off-site Connectivity: Off-site workers with any Jabber-compatible client or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) plus Transport Layer Security (TLS) and are able to access all their collaboration workloads (high-definition video, high-quality voice, rich content instant messaging, and presence) without requiring the extra step of starting a VPN. Also, telecommuters can use their Cisco TelePresence endpoints without the need for a VPN, delivering a user experience at home the same as the corporate office.
  • Jabber Guest Support: Expressway is critical for enabling Jabber Guest, which permits “guests” to interact with your business easily and securely using lightweight browser and mobile multimedia phone calls.
  • Cisco Cloud Connectivity: Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, extensible meeting experience that seamlessly combines business-quality voice, high-definition video, and content sharing to anyone, at any location, using any endpoint.
  • Interoperability: In case your organization currently has third-party video products, Expressway can assist you to move easily to a Cisco solution whenever you choose. Cisco Expressway provides video interoperability with standards-based H.323, H.264 Scalable Video Coding (SVC), or SIP systems. Internetworking capabilities supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to AVC/H.264.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an advanced session border gateway that connects unified communications systems to the PSTN. In addition to providing session border control, Cisco Unified Border Element (CUBE) provides simple and affordable collaboration outside the corporate firewall. Important collaboration functions supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-media-connected conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response applications
  • Policy-based security evaluation of voice calls
  • B2B telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be deployed on a wide selection of Cisco's enterprise router platforms, including ASR 1000 routers, the Cisco ISR 4000 line, the ISR G2, and high-end models of the 800 Series fixed routers. The virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 product line is a VoIP gateway appliance and software package for small organizations. UC500 models deliver voice, data, voicemail, automated attendant, video, security, and WiFi functionality, run with older generation Cisco IP Voice endpoints, and support various public switched telephone network (PSTN) interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the heart of a complete unified communications ecosystem

All of Cisco's UC500 series bundles include a compact switch with 8 Power-over-Ethernet (PoE) interfaces and additional FXS and foreign exchange office (FXO) interfaces, a firewall, and VPN. Built-in WiFi is an option. User capacity can be increased by attaching Cisco Catalyst Express companion switches. Each UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and include 4 FXS and 4 FXO interfaces. The Cisco UC540 package supports 32 clients and has 8 FXO ports. The Cisco UC560 package supports 48 users and 12 FXO interfaces.

Progent's Cisco-certified VoIP experts can assist you to support your legacy UC500 VoIP gateway or design and carry out a smooth migration to a modern IP telephony and voicemail solution such as Cisco's Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Telepresence
Progent can provide online or onsite help from a Cisco Certified Internetwork Expert (CCIE) Collaboration consultant to help your business to design, install, manage and troubleshoot converged communications networks built on Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco consultants have extensive backgrounds integrating Unified Communications Manager and CallManager, Voice over IP and video phones and soft phones, UC applications like Jabber and Unity Connection, Cisco's video conferencing technologies, communication gateways, tools built into Cisco switches and routers. Progent can also offer expertise with technologies like Cisco SRST, CUBE, H.323 gateways, Call Admission Control, IP voice trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure consultants can also help you to build SIP infrastructure environments that incorporate SIP VoIP phones and video phones, SIP trunks, SIP conferencing and SIP management tools with Cisco Unified CM.

Progent's application programmers can build specialized IP telephony applications that will enable your organization to incorporate the capabilities of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can revue your existing network and Internet connectivity architecture to make sure your environment is configured to support business-quality IP voice and high-definition video, help you to choose and deploy Cisco hardware and software that make sense for your current needs and downstream growth objectives, and integrate your Cisco Unified Communications solution with technology from other vendors. Progent's CISSP-ISSAP certified network security consultants can assist you to develop, deploy, and validate an enterprise-wide security and compliance strategy for your converged communications solution. In addition, Progent can assist your organization to configure Cisco high-availability technologies like Cisco Unified SRST to provide affordable call control redundancy in remote-branch and teleworker sites, and Progent's disaster recovery and business continuity preparedness consultants can help you develop a sensible DR/BC strategy to ensure the availability of your crucial communications system.

Unified Communications Manager/CallManager Upgrade Services
Versions of Cisco Unified CM before 8.6 and every release of its predecessor CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to develop, repair, or test the product software. Security patches for this business-critical application will stop, which in certain situations may cause regulatory compliance or even potential liability issues.

Progent continues to provide premier consulting and support for end-of-life editions of Unified Communications Manager and Cisco CallManager, but in case your company is now using an out-of-dated version of this pivotal application your organization should start now to plan your upgrade. Progent's collaboration consultants can assist your company to upgrade efficiently to the current version of Cisco Unified CM and can typically save clients up to 50% off consulting service fees versus most IT service firms thanks to Progent's documented procedures and experience in this area. By following best practices, Progent can make sure your business gets a quick payback on your investment by showing you how to take full advantage of the enhanced feature set, reduced administrative and support expense, more engaging collaboration, and stronger data protection offered by the latest version of Cisco Unified CM.

Progent's migration services include return-on-investment assessment, project management, pilot testing and validation, Cloud integration, configuring endpoint devices from Cisco and other providers, smartphone and tablet integration, security and compliance consulting, streamlined management, business continuity planning, network architecture design, training, and ongoing consulting services and troubleshooting. Progent also offers fixed-priced migration service bundles to make sure your costs are predictable and affordable.

To learn additional details concerning Progent's engineering assistance for Cisco technology, pick a subject:

In order to ask Progent about consulting expertise for Cisco networking, phone 1-800-993-9400 or go to Contact Progent.



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