Sending real-time voice and video over IP (VoIP and Video over IP) has evolved from simply being being a smart technique to save money on phone carrier bills to being a strategic tool for collaboration and productivity. Converged communications, once restricted to combining Internet-based voice and faxes on one network platform in order to take the place of traditional PBX equipment, now encompasses rich media, mobile communications, chat, real-time presence, services, and much more all in a cohesive environment that is easy to manage, extensible, secure, fault-tolerant, economical, and user friendly.
Cisco is the leader in supplying solutions for supporting the current paradigm of unified communications (UC). Cisco's unified communications product line adds to the efficiency of information systems by cutting operational expenses; combining multiple collaboration functions with familiar software applications to increase worker output; facilitating teamwork among workers, associates, and suppliers to save time and improve business results; and simplifying the management of your converged voice and data ecosystem.
Cisco's UC technology address these important product areas:,
Progent can provide the online or on-premises consulting services of a certified CCIE expert who can assist businesses of any size to design, install, administer, upgrade, expand, relocate, and troubleshoot Cisco UC products so that you highest competitive advantage of your communications investment. Progent can deliver advanced consulting for every element of Cisco's UC solutions such as call management software, VoIP and softphones, and teleconferencing platforms. Progent in addition offers consulting and support for Cisco's realtime media-optimized network infrastructure products such as Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.
- Call Control Agents for controlling calls and sessions
- VoIP and Video Phones and Softphones to optimize end-user engagement
- UC Software Applications for integrated access to real-time, IM, voice and video, phone messages, desktop sharing, and voice/video conferencing
- IP Gateways for connecting to public networks and telecommuters
Call Processing Agents - Unified Communications Manager/CallManager
The call-processing agent is the heart of the Cisco IP telephony infrastructure and provides the versatility to deploy a central call-processing design, a decentralized design, or a mix of both. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate phone capabilities to packet products such as IP handsets, media management devices, VoIP gateways, and multimedia programs across the network. Unified Communications Manager enables extra mixed media services including unified messaging, video conferencing, and group-based client interaction networks.
The most recent release of Unified Communications Manager, previously known as CallManager, includes a wealth of improvements that expedite your return on investment by cutting management and maintenance costs, increasing user output, enhancing teamwork, supporting the BYOD style of working, strengthening security, and making efficient utilization of network infrastructure. Headline innovations include automatic dial-plan replication, streamlined certificate management, expanded support for standards-based single sign-on for managers and end users, hardware-independent call recording, on-the-road access without the need for VPN tunneling, a revamped self-care utility that makes it easy for end users to manage their preferences for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile clients.
When you implement a central Unified Communications Manager cluster to control call processing for users at distributed locations, IT managers can help achieve non-stop call availability using Cisco SRST, an IOS Software image for Cisco routers. If a Wide Area Network link fails, Cisco SRST incorporated in the Cisco router provides core Cisco UC Manager capabilities until the link is repaired. To learn about Progent's consulting services for Cisco routers, see consulting and troubleshooting services for Cisco routers.
For small business networks, branch offices, and retail deployments that do not need the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express provides an economical PBX alternative that meets the requirements of locations with up to 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can rapidly set up a converged voice/data solution.
The Cisco BE6000 is a line of all-in-one solutions that offer fundamental collaboration capabilities such as routing, IP gateway, premium voice/video, messaging, IM and real-time presence, conferencing, and paging services, allowing any end user to connect on any endpoint device from any site. All versions are shipped preconfigured with virtualization and Unified Communications applications software, making deployment quick and easy and cutting operating expenses for companies with from 25 to 1000 employees. All BE6000 versions come preconfigured with a virtualization hypervisor and collaboration applications software. Organizations can instantly activate collaboration applications when their requirements dictate.
The small-scale BE6000S supports five fixed UC applications installed on a single combination ISR router/IP gateway/virtualized blade server device and can handle up to 150 workers and 300 devices. The mid-market BE6000M includes four unified communications application options activated on a virtualized Cisco C220 M4 server platform and can handle as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes eight unified communications application options enabled on a virtualized Cisco C220 M4 server and has the ability to support up to 1000 workers, 2500 devices, and 100 contact center agents.
For additional details about Progent's support for Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (CUCM) and Cisco CallManager planning, configuration, migration and troubleshooting.
Cisco IP Phones: IP Voice and IP Video Phones
An IP communications endpoint is a user instrument, and can be a physical phone or a soft phone program that runs on a desktop or handheld computer. In the Internet Protocol environment, each VoIP handset or soft phone is Ethernet connected. IP phones have all of the capabilities that a conventional telephone has, but Voice over IP phones often have extra features including the ability to connect to websites or host collaboration software.
Unlike conventional Private Branch Exchange technology, in a Cisco IP phone network you can perform virtually instantaneous relocations, additions, and modifications. All you do is move the VoIP handset to your new location, attach it to an Ethernet jack, and the handset announces itself with Cisco Unified Communications Manager (formerly CallManager). All client rights and settings are programmatically re-established, eliminating the expense and delay of sending support personnel to wiring closets. Another useful feature is extension mobility, which enables you to log into any Cisco IP phone and get your own phone extension and rights.
Cisco provides a wide range of Unified CM handsets. The entry-level Small Business SPA 300 Series are basic IP and DECT screenless or monochrome phones offering wide-band audio, support for hosted Internet Protocol telephony systems or an IP private branch exchange, simple deployment and safe online installation, transparent software updates, and browser-based set up. The value-priced SPA301 is a one-line IP phone with no screen or speakerphone, a base dialer that has a single Ethernet connector, and a wired handset without a keypad. The SPA302D, intended exclusively for use with the Cisco SPA232D DECT ATA, is a multiple-line wireless Digital Enhanced Cordless Telecommunications (DECT) handset that offers 10-lines, a 176 x 220 pixel color screen, and a dial pad with a speakerphone. Cisco's SPA303 is an affordable three-line IP phone with dual Ethernet ports, a 128x64 mono display and a speakerphone.
The SPA500 family IP phones are affordable endpoints that support SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing support. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight soft buttons but no LCD screen. The SPA502G VoIP phone supports a single line and has no programmable buttons. The SPA504G has four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight soft keys. The SPA509G VoIP phone supports 12 lines and features 12 programmable keys. The SPA512G IP Phone supports four lines, no soft keys and supports Gigabit Ethernet. The SPA514G supports four lines, has programmable buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color screen, supports five lines, and features five soft keys.
Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP devices designed for infrequent-use settings such as cafeterias, elevators, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit display, an integrated Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line endpoint with no display and uses a hook switch for transferring a call and joining a conference.
The 7800 line of budget-priced IP phones are VoIP endpoints featuring backlit mono screens, four programmable keys, 11 fixed-feature keys, an integral Ethernet switch with Power over Ethernet, and an integral speakerphone. The 7800 Series IP Phones support only the SIP call control protocol. All models in the 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save technology, available on the advanced 7800 models, cuts after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for common locations and for workers with infrequent voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered via an optional handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only device in the 7800 family that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrative staff, call center agents, and supervisors who have heavy call requirements.
Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 color display, a 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones have a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable buttons.
Cisco's IP Phone 8800 Series is a family of SIP-only endpoints that features desktop devices, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 fixed-feature buttons. Cisco's IP Phone 8811 features a mono display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.
Cisco's wireless IP phones are hardened Wi-Fi handsets intended for professionals who are mobile within campus, hospitality, health-care or other venues where management requires portable phones that provide more control, security and durability than is achievable with the Bring-Your-Own-Device mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile on-premises users the benefits of voice over wireless LAN technology in environments with 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone includes a hi-res color screen, a durable case rated Mil-SPEC 810G to withstand dropping and IP67 for dust and moisture resistance, long-life batteries, a full-duplex speakerphone, and a Bluetooth 4.0 transceiver for hands-free operation with wireless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for potentially combustible work sites. The 8821-EX also has a case made out of yellow plastics, which makes the 8821-EX easier to locate during an emergency. Find out about Progent's Cisco Wireless VoIP Phone integration and troubleshooting consultants.
Cisco's legacy 9900 family of powerful IP phones mix high-definition voice with business-grade color displays to offer a productive collaborative experience for knowledge professionals and executive management. Both IP phones in this family include an SD VGA color display, a Bluetooth 2.0 radio to support a broad range of headsets, and an integrated 1 GE Ethernet switch. The Cisco EnergyWise function is offered as an option and can cut off-work power use by as much as 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 IP Color Key Expansion Modules for adding customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi transceiver for connecting to wireless networks, and 4 soft-label touchscreen keys to access Cisco UC functions. The 9971 VoIP phone supports up to 3 Cisco IP Expansion Modules for adding scalability to programmable line and feature keys.
Unified Communications Application Software
Within Cisco's Unified Communications platform, IP phone, video, and other UC applications are separate from the call/voice processing infrastructure, and they may be at any location within the network. A single connectivity framework provides a versatile environment for feature-rich applications and acts as a firm foundation for downstream convergence-based software. Cisco cooperates with third-party IT industry companies to provide a broad range of IP telephony and IP video applications and devices. Cisco also enables the capability to develop and administer customized internal programs.
Unified Communications application software offered by Cisco and supported by Progent include:
Jabber is a unified communications client application that provides presence, instant messaging, voice, HD video, voicemail, desktop sharing, and online conferencing features for Windows PCs, Apple Macs, tablets and smartphones. Jabber is a rebranding and integration of the Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with significant enhancements in the areas of HD video features and screen sharing, and extending the team experience to additional platforms and devices. Jabber operates with Cisco Unified Communications Manager for call and session control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing.
Since Cisco Jabber utilizes key industry protocols, it can interoperate with a wide range of non-Cisco products. For example, XMPP allows Cisco Jabber users to trade instant messaging and presence information with a variety of XMPP clients such as Adium, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features are available from Microsoft Office programs including Outlook and SharePoint. This cross-platform compatibility maximizes productivity by delivering a consistent end-user experience and fully enabling the bring-your-own-device model of networking. Progent offers the services of certified Exchange and Outlook consultants and Microsoft SharePoint application developers who can show you how to integrate Jabber with Microsoft's popular collaboration platforms. Progent also offers expertise with iPhone and iPad integration and Android phone and tablet integration to help your organization to increase the business value of your BYOD ecosystem.
WebEX Meeting Center
Cisco WebEx Meeting Center provides online meetings for participants using a web browser or virtually any PC or mobile device. WebEx Meeting Center is delivered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it simple to deploy and expand, streamlines management, eliminates heavy up-front expenditures, features high availability and enterprise-grade data protection, and provides excellent throughput. Important capabilities include support for sharing discrete content or your entire screen display with remote attendees in real time, the ability to incorporate multimedia into presentations including Microsoft PowerPoint and Flash animations, session and content recording plus editing and playback for training and demonstrations, single sign-on (SSO) and support for other Cisco collaboration applications like Jabber and TelePresence, plus stringent data protection and encrypted connections with strict policy management.
Cisco WebEx Meeting Center runs on Microsoft Windows, Apple Mac, and Linux-powered desktops and notebooks and allows mobile users to initiate, calendarize, and take part in meetings on Google Android devices, iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also initiate web meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging solutions.
Cisco TelePresence Products for On-premises Video Conferencing Ecosystems
For midsize organizations and enterprises who want to build an in-house or hybrid on-premises/cloud solution for teleconferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that enable high-quality video conferencing for users with almost any endpoint device at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that works with Cisco Unified CM to provide multiparty video, audio and content sharing to UC deployments and can extend meetings to support cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of how video conferencing resources should be rationed for every individual attendee, enabling administrators to define the exact service level and user experience required for every user. Cisco TelePresence Content Server captures video conference presentations for real-time distribution and video on demand (VOD) playback.
Cisco's Unity Connection Platform and Unity Express for Unified Voicemail and Automated Attendant
Cisco's Unity Connection, an integrated extension of Unified CM, is a unified voicemail system that promotes teamwork by offering flexible set of alternatives for accessing calls and messages within an environment that is simple to implement and administer. Unity Connection lets you access and manage your voicemail messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also provides advanced voice-recognition features for hands and eyes free management and powerful Automated Attendant features such as smart routing for inbound calls and custom call-screening and message-notification options. The Unity Connection platform runs as a VM that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router blade and can accommodate up to 20,000 voice mailboxes on each server.
Unity Express (CUE), available in select Cisco ISR routers, provides affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to medium businesses (SMBs) and enterprise branch offices with as many as 500 voice mailboxes. Unity Express permits users to access and manage voicemail via a Cisco Unified IP Phone screen, a browser, or an email system. Integrated Services Routers for which Unity Express is available as a network module or advanced integration module include Cisco's 2800, 2900, and 3900 families. Progent offers certified configuration and troubleshooting services for all Cisco routers.
Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) works with Cisco Unified CM and desktop agent software such as Cisco Finesse to offer automatic call distribution capabilities that allow an organization to match customers with the proper sales or support person. UCCE provides smart call distribution, computer telephony integration, support for multichannel contact management, call queuing, interactive voice response and consolidated company-wide reporting to simplify the deployment and management of a large-scale contact center. Cisco platforms incorporated in UCCE's customer contact management solution include Unified IP Phones, Voice, and Cisco network infrastructure.
Cisco Unified Contact Center Express (Unified CCX) provides a packaged bundle for building a customer interaction management center for branch or midmarket systems that handle up to 400 agents. Multiple bundles are available, plus a variety of optional enhancements. Cisco Unified Contact Center Express integrates closely with Cisco CUCM and provides intelligent call routing, contact interaction management, integrated reporting, interactive voice response, and management of voice, email, web chat, and social media requests. Cisco Unified CCX comes with Finesse, a browser-based customizable desktop agent that requires no client software setup. Advanced options include conditional routing, expected-wait-time announcements, and workforce quality management.
Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly known as Single Number Reach, allows users to be called from one number that rings at the same time on their Cisco desktop VoIP Phone and their smartphone. Users can transfer live calls between their Cisco IP phone and their smartphone seamlessly. Unanswered calls can be transferred to a Cisco Unity or Unity Connection voicemail account. Users can create personal access lists that determine which calls are directed to alternate phones.
Prime Collaboration Provisioning
Prime Collaboration Provisioning offers an automated platform for initial deployments as well as for “day 2” moves, additions, changes, and deletions. An intuitive interface provides a single look at a subscriber and the subscriber's services. Prime Collaboration substantially speeds up company-wide installations and minimizes the time required to implement ongoing changes. Prime Collaboration in addition provides advanced analytics including application adoption and consumption rates, allowing administrators to optimize IT resources and further reduce total cost of ownership.
Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco converged communications deployments to communicate with other systems and with clients operating beyond the firewall. Cisco's line of communication gateways provide unified communications support for a wide variety of gateway as well as session-border-control deployments.
Collaboration gateways available from Cisco and supported by Progent include:
Expressway Communication Gateway
Cisco's Expressway is an advanced collaboration gatekeeper that allows organizations to provide colleagues, vendors, consumers, or partners who are working on various outside network environments, workgroup applications, or endpoint equipment to connect to Cisco Unified Communication features. The Expressway works with a Cisco Communications Manager system or Cisco Business Edition 6000, or can be run via the cloud with Cisco Hosted Collaboration Solution (HCS) to make collaboration more pervasive. Key features of Expressway are are:
Cisco Unified Border Element (CUBE)
- Mobile and Remote Connectivity: Off-site users with any Jabber-compatible client or telecommuters with Cisco TelePresence endpoints have the benefit of single-sign-on plus TLS security and are able to connect to all their collaboration applications (video, high-quality voice, rich content IM, and presence) without requiring the inconvenience establishing a VPN. Also, teleworkers can use their Cisco TelePresence endpoints without a VPN tunnel, delivering a user experience at home identical to the office.
- Cisco Jabber Guest Support: Cisco Expressway is required for enabling the Cisco Jabber Guest, which permits “guests” to interact with your organization simply and safely through lightweight web-browser and mobile multimedia phone calls.
- Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, extensible teleconferencing environment that seamlessly combines voice, video, and data sharing to any client, at any location, using any endpoint.
- Interoperability: In case your company currently has non-Cisco video products, Expressway can assist you to move efficiently to Cisco products when it makes business sense. Cisco Expressway provides video interoperability with standards-based H.323, H.264 Scalable Video Coding, or SIP systems. Interoperability capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 Scalable Video Coding to AVC.
Cisco Unified Border Element is an advanced session border gateway that interconnects converged business communications systems to the IP public switched telephone network (PSTN). In addition to offering session border control, Cisco Unified Border Element (CUBE) delivers easy and cost-efficient collaboration outside the corporate firewall. Sample unified communications features enabled by CUBE include:
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be enabled on a wide selection of Cisco's enterprise router platforms, which include Cisco's ASR 1000, the Cisco ISR 4000 line, the ISR G2, and several versions of Cisco's 800 fixed routers. Cisco's virtualized CUBE, called vCUBE, runs in an ESXi virtual container.
- WebEx Cloud Connected Audio (CCA) for SIP-media-connected conferencing
- Voice and Video recording
- SIP-based Call-center and interactive-voice-response solutions
- Policy-based security evaluation of phone calls
- B2B teleconferencing over SIP
Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 product line is an early VoIP and unified communications system for small businesses. UC500 packages provide voice, data, voicemail, automated attendant, IP video, firewall, and wireless functionality, run with older Cisco VoIP phones, and support various public switched telephone network connections.
Cisco's legacy UC500 VoIP switch was the heart of a complete unified communications ecosystem
All of Cisco's UC500 series bundles include a compact switch appliance with 8 Power-over-Ethernet interfaces plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is an option. User capacity can be increased by connecting with Cisco Catalyst Express companion switches. Every UC500 offering also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and include 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 system allows 32 clients and has 8 FXO interfaces. The Cisco UC560 system allows 48 users and 12 FXO interfaces.
Progent's seasoned VoIP consultants can assist you to maintain your legacy UC500 VoIP gateway or plan and implement a smooth upgrade to a modern IP telephony and voicemail solution such as Cisco's cloud-managed Business Edition 4000.
How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers online or onsite access to a certified CCIE Collaboration expert to assist you to plan, implement, administer and repair converged communications networks based on Cisco Unified Communication products in a centralized, cloud-based, or hybrid environment. Progent's Cisco consultants have extensive experience with Cisco Unified Communications Manager and Cisco CallManager, VoIP phones and other endpoints, UC applications like Cisco Jabber and Unity Connection, Cisco's video conferencing products, communication gatekeepers, tools incorporated into Cisco switches and routers. Progent can also provide support for related technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 and H.264 gateways, CAC, VoIP trunks, various signaling protocols, and AVVID. Progent's SIP infrastructure experts can also help you to build SIP connectivity solutions that incorporate SIP IP voice phones and video endpoints, SIP trunks, SIP conferencing and SIP administration tools with Cisco Unified CM.
Progent's application developers can create specialized unified communications software that will enable your company to integrate the features of Cisco Unified Communications Manager into your company operations for enhanced efficiency. Progent can audit your current network and Internet access infrastructure to make sure your environment is configured to accommodate business-quality Voice over IP and HD video, help you to choose and deploy Cisco products that make sense for your present needs and downstream expansion objectives, and integrate your Cisco Unified Communications products with products from other vendors. Progent's CISSP-ISSAP certified information security consultants can assist you to develop, carry out, and validate an enterprise-wide security and compliance strategy for your unified communications ecosystem. In addition, Progent can help you to configure Cisco high-availability mechanisms like Cisco Unified Survivable Remote Site Telephony (SRST) for cost-effective call control redundancy in remote-branch and teleworker environments, and Progent's disaster recovery planning experts can help you develop a sensible DR/BC plan to protect your business-critical unified communications environment.
Cisco Unified Communications Manager/CallManager Upgrade Consulting
Releases of Cisco Unified CM before 8.6 and every release of its predecessor CallManager have reached end-of-life. This means Cisco Engineering will cease to enhance, repair, or test this older software. Security updates for this business-critical application will end, which in certain situations could cause regulatory compliance or even legal liability issues.
Progent continues to provide premiere consulting and support for end-of-life editions of Unified Communications Manager and Cisco CallManager, but if your company is still running a legacy release of this pivotal application your organization should begin immediately to plan your upgrade. Progent's collaboration consulting professionals can help your company to migrate smoothly to the current version of Unified CM and can often save customers up to 50% off consulting service expense versus most computer service companies thanks to Progent's documented procedures and experience in this area. By following best practices, Progent can make sure your company gets a fast return on your IT investment by helping you take full advantage of the new and improved feature set, lower management and support costs, more productive collaboration, and stronger security provided by the latest version of Cisco Unified Communications Manager.
Progent's migration consulting services include ROI assessment, project management, system testing, Cloud integration, setting up collaboration endpoints from Cisco and third-party vendors, mobile integration, security and compliance services, management automation, disaster recovery planning, network topology design, training, and continuing consulting services and troubleshooting. Progent also offers ultra-affordable migration packages to keep your costs predictable and under control.
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