Cisco VoIP SupportExchanging live voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a shrewd method to reduce phone bills to a required tool for collaboration and productivity. Unified IP communications, once restricted to integrating Internet-based voice calls and faxing on one system in order to replace expensive PBX systems, today includes VoIP and video, mobile communications, chat, real-time presence, collaboration services, and much more within a single ecosystem that is easy to manage, scalable, highly secure, resilient, economical, and user friendly.

Cisco is the market leader in supplying solutions required to support the current paradigm of unified communications (UC). Cisco's UC architecture enhances the productivity of IT systems by cutting operating expenses; combining rich media functions with familiar software programs to improve worker output; supporting collaboration among employees, partners, and vendors to save effort and enhance business outcomes; and streamlining the management of your communications infrastructure.

Cisco's Unified Communications technology include several primary product categories:,

  • Call Control Platforms for controlling calls and sessions
  • IP Endpoints to enhance worker engagement
  • UC Applications for easy access to presence, chat, voice and video, voice messages, desktop sharing, and conferencing
  • IP Gateways for providing connectivity with public networks and remote users
Progent can provide the online or on-premises consulting services of a Cisco-certified CCIE (Collaboration) expert to assist businesses of any size to design, deploy, administer, migrate, optimize, move, and troubleshoot Cisco UC products so that you highest strategic value of your UC system. Progent can provide expert support for all components of Cisco's unified communications solutions such as call processing and control software, IP phones and softphones, and teleconferencing software. Progent in addition provides expertise for Cisco's IP voice-optimized infrastructure including ISR routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call and Session Processing Software - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultantsThe call-processing agent is the core of Cisco's IP Communications portfolio infrastructure and provides the flexibility to deploy a central call-processing design, a decentralized design, or a combination of both. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) extends enterprise phone capabilities to packet devices such as VoIP phones, media management devices, Voice over IP gateways, and multimedia programs across the network. Unified Communications Manager enables extra multimedia functions including unified messaging, multimedia conferencing, and collaborative customer communication networks.

The latest version of Unified CM, previously branded Cisco CallManager, includes a variety of enhancements that speed up your return on investment by lowering administrative and support expenses, improving user productivity, enhancing collaboration, supporting the bring-your-own-device (BYOD) style of working, fortifying security, and making optimal use of network resources. Top innovations include automatic dial-plan replication, streamlined certificate management, expanded support for single sign-on (SSO) for managers and users, hardware-agnostic call recording, on-the-road connectivity without the need for VPN tunneling, a revamped self-provisioning utility that makes it easy for end users to specify their preferences for all endpoint devices, and support for Secure Real-Time Transport Protocol for mobile clients.

When you deploy a central Cisco Unified Communications Manager cluster to control voice processing for users at distributed locations, administrators can help ensure continuous call service using Cisco Survivable Remote Site Telephony, an IOS Software image for routers. If a Wide Area Network connection breaks, Cisco Survivable Remote Site Telephony in the Cisco router offers core Cisco UC Manager capabilities until the connection is repaired. To learn about Progent's consulting services for Cisco ISR routers, see consulting support services for Cisco Integrated Services routers.

For small businesses, branch offices, and retail deployments that do not require the complete functionality offered by Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express provides a budget-friendly solution that meets the requirements of locations with up to 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco router, smaller offices can quickly set up a converged voice and data environment.

The Cisco BE6000 is a line of complete solutions that provide fundamental unified communications capabilities such as routing, IP gateway, premium voice and video, messaging, IM and presence, teleconferencing, and paging support, allowing any end user to collaborate on any endpoint from any site. All systems come preinstalled with virtualization and UC applications, making implementation quick and easy and reducing operating expenses for companies with as many as 1000 employees. All BE6000 solutions are shipped preinstalled with virtualization and Unified Communications applications. Organizations can instantly enable UC applications whenever their requirements evolve.

The small-scale BE6000S supports five preselected collaboration software applications installed on one combination ISR router/IP gateway/virtualized E1600 M2 blade server device and can handle up to 150 users and 300 devices. The medium-scale Business Edition 6000M supports four unified communications application options enabled on a single virtualized C220 M4 server platform and supports up to 1000 workers, 1200 devices, and 100 contact center agents. The high-end BE6000S includes 8 UC application options enabled on a virtualized C220 M4 server platform and has the ability to support as many as 1000 users, 2500 devices, and 100 contact center agents.

For additional information about Progent's support for Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (CUCM) and Cisco CallManager planning, configuration, upgrades and technical support.

Cisco IP Phones: VoIP and IP Media Phones
A collaboration endpoint is an end-user device, either a hardware phone or a soft phone program on a desktop or mobile computer. In the Internet Protocol world, every VoIP endpoint is Ethernet connected. Voice over IP phones offer all of the features that an analog phone provides, but IP phones can also provide additional features including the ability to access the web or host business applications.

Cisco VoIP Phones SupportUnlike traditional PBX technology, in a Cisco IP communications environment you can implement virtually instantaneous moves, additions, and modifications. You merely move the VoIP phone to its new spot, attach it to the Ethernet connection, and the device registers itself with Cisco Unified Communications Manager. All user permissions and settings are automatically replicated, eliminating the expense and hassle of dispatching technicians to wiring closets. Another efficient feature is extension mobility, which enables you to sign into any Cisco VoIP phone and receive your personal phone number and rights.

Cisco provides a broad range of VoIP phones. Cisco's entry-level Small Business SPA 300 Series are no-frills IP and DECT devices that feature high-quality audio, support for hosted Internet Protocol telephony environments or an IP PBX, simple deployment and secure remote provisioning, unobtrusive software upgrades, and web-based configuration. The value-priced SPA301 is a single-line IP endpoint with no display or speakerphone, a base dialer that has a single Ethernet connector, and a corded handset with no keys. The SPA302D, intended exclusively for use with the Cisco SPA232D DECT ATA (Analog Telephone Adapter), is a multiline wireless Digital Enhanced Cordless Telecommunications IP phone that offers 10-lines, a TFT 176 x 220 pixel color screen, and a keypad with a speakerphone. The SPA303 is an entry-level three-line SIP-based IP phone with dual switched Ethernet ports, a 128x64 monochrome display and a speakerphone.

Cisco SPA500 IP Phones Consulting ServicesThe SPA500 family VoIP phones are low-cost devices that support both SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet, and conferencing capability. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight programmable keys but no hi-res display. The SPA502G IP Phone supports a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four soft buttons. The SPA508G IP Phone supports eight lines and eight programmable buttons. The SPA509G VoIP phone supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no soft buttons and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and features five programmable buttons.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints designed for infrequent-use environments like lobbies, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome non-backlit screen, a 10/100 Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint without a display and uses a hook switch for transferring a call and conferencing.

Cisco's 7800 Series of economical IP phones are VoIP devices featuring backlit monochrome screens, four soft keys, 11 dedicated buttons, an integral Ethernet switch with Class 1 Power over Ethernet, and an integral speakerphone. Cisco's 7800 Series support only the SIP signaling protocol. All devices in Cisco's 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, available on the advanced 7800 models, reduces after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone intended for shared locations and for workers with infrequent call requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered through an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only device in the 7800 line that provides 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint intended for administrative staff, call center agents, and supervisors who have significant call requirements.

Cisco Unified IP Phone 7900 Series are SIP and SCCP media endpoints with a 320 x 240 color screen, a Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G features four lines. Both IP phones have a 5-inch display and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a portfolio of SIP-based endpoints that includes desktop devices, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature keys. The Cisco IP Phone 8811 features a monochrome display and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color screen, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless IP Phone Integration ConsultantsCisco's wireless VoIP phones are hardened Wi-Fi handsets intended for workers who are on the move within campus, warehouse, health-care or other environments where management requires portable phones that provide more administrative control, security and durability than is achievable with the BYOD style of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move onsite workers the advantages of voice over wireless LAN (VoWLAN) technology in workplaces that support 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone includes a hi-res color screen, a durable shell designed to withstand dropping and IP67 for particulate and moisture resistance, extended batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth 4.0 transceiver to support wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds protection against sparking for hazardous work sites. The 8821-EX also features a case fabricated out of yellow plastics, which makes the 8821-EX easier to locate the event of an emergency. Learn about Progent's Wireless IP Phone integration support.

Cisco 9900 IP Phones HelpCisco's legacy 9900 family of high-performance VoIP phones integrate high-quality voice with high-resolution color video to deliver a productive collaborative unified communications solution for managers and executives. Both models in the 9900 line incorporate an SD 24-bit color display, a Bluetooth 2.0 transceiver to support a broad selection of headsets, and a built-in 1 GE Ethernet port. The Cisco EnergyWise power-save feature is optional and can reduce off-work energy use by 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 IP Expansion Modules for adding scalability to programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi transceiver for deployment with wireless networks, and 4 soft-label touchscreen keys to invoke Cisco Unified Communications features. The 9971 VoIP phone allows up to 3 IP Color Key Expansion Modules for expanding customizable line and function keys.

Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP telephony, video, and other converged applications are independent from the call-processing and voice-processing infrastructure, and they may be anywhere within the network. A single connectivity infrastructure offers an open platform for powerful applications and provides a solid foundation for downstream convergence-based applications. Cisco cooperates with third-party technology companies to provide a wide selection of IP phone and IP video applications and products. Cisco also enables the ability to create and manage specialized in-house applications.

UC applications available from Cisco and supported by Progent's consultants include:

Jabber is a UC application that supports presence, instant messaging, voice, video, voicemail, desktop sharing, and real-time conferencing capabilities for Windows PCs, Apple Macs, tablets as well as smartphones. Jabber is a rebranding and integration of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with major improvements to video capabilities and screen sharing, and extending the team environment to more platforms and devices. Cisco Jabber works with Cisco Unified CM for call and session control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and automated attendant, and WebEX Meeting for conferencing and online meetings.

Because Cisco Jabber is built around popular communication protocols, it can interoperate with a broad selection of third-party platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber to trade IM and presence information with a variety of XMPP clients including as Adium for Mac OS, IBM Sametime, and Microsoft Lync. Jabber collaboration features can be accessed from Microsoft Office applications including Microsoft Outlook and Microsoft SharePoint. This broad platform support maximizes productivity by delivering a consistent user experience and accommodating the BYOD model of computing. Progent can provide the expertise of Microsoft-certified Exchange consultants and Microsoft SharePoint application developers who can show you how to use Jabber with Microsoft's powerful collaboration platforms. Progent also can provide expertise with Apple iPhone and iPad integration as well as Google Android smartphone and tablet integration to assist you to increase the productivity of your BYOD environment.

Cisco WebEx Meeting Center
WebEX Meeting Center enables online meetings for users with a browser or almost any desktop or mobile device. Cisco WebEx Meeting Center is delivered as SaaS via the Cisco WebEx Cloud. This makes it simple to deploy and expand, reduces the cost of administration, avoids major initial expenditures, features maximum uptime and world-class security, and delivers consistently high throughput. Important features include the ability to share specific content or an entire screen display with remote attendees in real time, the capability to embed rich media into presentations including PowerPoint and Flash videos, session recording plus playback for future reference and training, single sign-on and integration with Cisco collaboration products like Cisco Jabber and Cisco TelePresence, plus strong data protection and encrypted access with tight policy control.

WebEx Online Conferencing Consulting Services

WebEX Meeting Center works with Microsoft Windows, Mac, and Linux-powered desktops and notebooks and permits mobile users to start, schedule, and attend conferences on Android devices, iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also initiate online meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of IM solutions.

Cisco TelePresence Portfolio for In-house Video Conferencing Environments
For medium-size businesses and enterprises who wish to create an on-premises or hybrid local/cloud solution for teleconferencing, Cisco offers a portfolio of Cisco TelePresence software and equipment that deliver high-quality teleconferencing for users with virtually any endpoint device at any location. Cisco TelePresence Server is a scalable video conferencing bridge that runs in conjunction with Cisco Unified CM to provide multiparty telepresence to unified communications deployments and can extend meetings to support cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of the way video conferencing resources are allocated for each attendee, enabling administrators to define the precise service level and experience needed for each user. Cisco TelePresence Content Server records video conference presentations for real-time streaming as well as video on demand (VOD) viewing.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail
The Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a converged voice messaging system that facilitates teamwork by providing flexible set of options for accessing calls and messages within an environment that is easy to implement and maintain. Cisco Unity Connection lets you read and manage voice messages from your email inbox, browser, Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Unity Connection also provides sophisticated voice-recognition features for hands-free management and extensive Automated Attendant capabilities that include smart routing for inbound calls and custom call-screening and message-alert options. The Unity Connection platform operates as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate as many as 20,000 voice mailboxes per server.

Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses (SMBs) and enterprise branch offices with as many as 500 users. Unity Express permits you to manage voicemail via a Cisco IP Phone screen, your web browser, or your email system. ISR Routers for which Cisco Unity Express is offered as an advanced integration module include Cisco's 2800, 2900, and 3900 families. Progent offers certified configuration and troubleshooting services for Integrated Services Routers.

Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates with Unified Communications Manager and desktop agent applications like Cisco Finesse to offer automatic call distribution features that allow an organization to match customers with the proper sales or service agent. Unified CCE or UCCE offers smart call routing, computer telephony integration (CTI), multichannel contact management, network call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to simplify the creation and management of a modern contact center. Cisco products incorporated in UCCE's client contact management ecosystem include Unified IP Phones, Voice, and Cisco network infrastructure.

Cisco Unified Contact Center Express (Unified CCX or CCX) offers an out-of-the-box bundle for building a customer interaction management center for branch or midmarket deployments that support as many as 400 agents. Multiple bundles are offered, as well as a selection of special options. Unified CCX integrates closely with Cisco CUCM and offers intelligent call routing, client interaction management, reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media inquiries. Cisco Unified CCX includes Finesse, a browser-based customizable desktop agent that needs no client installation. Special options include conditional routing, expected-wait-time messages, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach (SNR), makes it possible for users to be called from one phone number that rings at the same time on their desktop VoIP Phone and their cell phone. Users can transfer live calls between their Cisco IP phone and their smartphone seamlessly. Unanswered calls can be transferred to a Unity or Cisco Unity Connection account. Users can create personal access lists that specify which calls are directed to different phones.

Prime Collaboration
Cisco Prime Collaboration Provisioning provides an automated process for initial installs as well as for follow-on moves, adds, changes, and deletions. A user-friendly console provides a unified view of a user and the subscriber's services. Cisco Prime Collaboration significantly speeds up site installations and reduces the effort required for future updates. Prime Collaboration also provides management analytics that show application adoption and usage trends, enabling administrators to make more efficient use of IT resources and further lower TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco Unified Communications deployments to communicate with other systems and with clients working beyond the firewall. Cisco's portfolio of gateways provide unified communications services for a wide variety of gateway as well as session-border-control deployments.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is an advanced collaboration gateway that enables organizations to provide colleagues, vendors, customers and prospects, or business partners who are using different networks, workgroup applications, or endpoint devices to connect to Unified Communication features. Cisco's Expressway collaboration gateway works in conjunction with a Cisco CM deployment or Cisco Business Edition, or can be accessed through the cloud with Cisco Hosted Collaboration Solution (HCS) to help make productive collaboration more universal. Important features of Cisco Expressway include:

  • Mobile and Off-site Connectivity: Off-site workers who have any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the convenience of one-time sign-on plus Transport Layer Security (TLS) and can access all their Jabber applications (high-definition video, voice, content IM, and realtime presence) without the inconvenience a VPN. Also, teleworkers have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user environment at home the same as the corporate office.
  • Cisco Jabber Guest Support: Expressway is integral for enabling the Cisco Jabber Guest, which makes it possible for “guests” to interact with your organization simply and securely via streamlined browser and mobile multimedia calls.
  • Cisco Cloud Access: Expressway can act as a gateway that connects between on-premises Cisco or third-party systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Expressway offers a world-class, extensible meeting experience that seamlessly combines high-quality voice, high-definition video, and data sharing to anyone, anywhere, on any device.
  • Interoperability: In case your company currently has non-Cisco video products, Expressway can help you to migrate easily to Cisco technology when it makes business sense. Cisco Expressway offers video compatibility with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) systems. Internetworking standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding to H.264/MPEG-4 AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an advanced session border gateway that connects unified communications systems to the public switched telephone network (PSTN). In addition to providing session border control, CUBE provides simple and cost-efficient collaboration beyond the corporate firewall. Important collaboration features supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-based audio conferencing
  • Voice and Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) applications
  • Policy-based evaluation of phone calls
  • Business-to-business immersive telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS software and can be deployed on a broad range of Cisco's enterprise routers, including ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 Series, the ISR G2, and several models of the 800 Series fixed-configuration routers. Cisco's virtualized CUBE, called vCUBE, runs in an ESXi virtual container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 (UC500) product line is an all-in-one VoIP communications system for small businesses. UC500 packages provide voice, data, voicemail, auto attendant, video, security, and WiFi functionality, run with older Cisco VoIP endpoints, and support various PSTN interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP switch was the centerpiece of a comprehensive unified communications solution

All Cisco's UC500 packages include a compact switch with 8 Power-over-Ethernet interfaces plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is an option. User capacity can be increased by connecting with Cisco Catalyst Express companion switches. Every UC500 model also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 package supports 24 to 32 users and provides 8 FXO interfaces. The Cisco UC560 system supports 48 VoIP clients and 12 FXO interfaces.

Progent's Cisco-certified VoIP consultants can assist you to support your legacy UC500 VoIP system or design and carry out an efficient migration to a modern VoIP system such as Cisco's cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide remote or onsite help from a certified CCIE Collaboration specialist to help you to plan, install, manage and repair converged communications networks supported by Cisco Unified Communication products in a centralized, distributed, or hybrid deployment. Progent's Cisco engineers have extensive backgrounds supporting Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and other endpoints, UC applications like Cisco Jabber and Unity Connection, Cisco's video conferencing products, collaboration gateways, tools built into Cisco switches and routers. Progent can also provide expertise with technologies such as Cisco SRST, CUBE, H.323 and H.264 gateways, Call Admission Control, IP voice trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure consultants can also assist you to create SIP infrastructure solutions that incorporate SIP-based VoIP phones and video endpoints, SIP-based CUBE trunks, and SIP management tools via CUCM.

Progent's custom application developers can build specialized IP telephony software that will help your business to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business processes for increased efficiency. Progent can analyze your current network and Internet access architecture to determine whether your environment is optimized to support high-quality VoIP and HD video, help you to select and install Cisco hardware and software appropriate for your present situation and future growth strategy, and interface your Cisco Unified Communications products with technology from other suppliers. Progent's CISSP-ISSAP certified information security consultants can show you how to create, implement, and validate a comprehensive security and compliance plan for your unified communications solution. In addition, Progent can help your organization to configure Cisco fault-tolerant technologies like Cisco Unified Survivable Remote Site Telephony to provide affordable call control backup in remote-branch and telecommuter environments, and Progent's disaster recovery planning experts can help you create a viable DR/BC plan to protect your crucial unified communications system.

Cisco Unified Communications Manager/CallManager Migration Consulting
Versions of Unified Communications Manager 8.6 before 8.6 and all versions of its predecessor CallManager have reached end-of-life. Therefore Cisco Engineering will cease to enhance, fix, or validate this older software. Security patches for this business-critical application will end, which in some circumstances may create regulatory compliance or legal liability issues.

Progent will continue to provide comprehensive support services for outdated editions of Cisco Unified CM and CallManager, but in case your company is now running an out-of-dated version of this pivotal application your organization should begin now to prepare for your migration. Progent's Cisco-certified consultants can help your company to upgrade non-disruptively to the latest release of Cisco Unified CM and can routinely save clients as much as 50% off consulting expense versus competing computer service firms because of Progent's documented process and hands-on experience in this practice area. By following leading practices, Progent can ensure that your business realizes a fast payback on your IT investment by showing you how to benefit fully from the enhanced features, reduced management and support expense, more engaging collaboration capabilities, and tighter data protection provided by the newest edition of Unified CM.

Progent's upgrade consulting services include ROI assessment, project management, pilot testing, Cloud connectivity, configuring endpoint devices from Cisco and third-party suppliers, smartphone and tablet integration, security and compliance services, management automation, disaster recovery planning, network infrastructure design, training for IT staff and end users, and continuing consulting and technical support. Progent also has put together fixed-priced migration packages to keep your costs visible and affordable.

To find out additional information concerning Progent's consulting help for Cisco technology, select a subject:

In order to contact Progent about technical assistance for Cisco products, phone 1-800-993-9400 or see Contact Progent.

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