Cisco Voice over IP Consulting FirmExchanging real-time voice and video over Internet Protocol (VoIP and Video over IP) has evolved from simply being being a savvy technique to reduce phone carrier bills to a required technology for collaboration and productivity. Converged communications, at one time limited to managing Internet-based voice calls and faxing on one platform to replace traditional PBX systems, now incorporates rich media, mobile communications, IM, presence, collaboration services, and much more in a cohesive framework that is easy to manage, scalable, protected, fault-tolerant, cost-effective, and intuitive.

Cisco is the market leader in providing the hardware and software infrastructure required to support the modern model of unified communications (UC). Cisco's UC solution enhances the efficiency of IT networks by slashing operating expenses; integrating rich media functions with popular software applications to improve user output; facilitating teamwork among employees, partners, and suppliers to save time and enhance business results; and streamlining the management of your converged voice and data infrastructure.

Cisco's Unified Communications solutions include these main product categories:,

  • Call Control Platforms for controlling rich media calls and sessions
  • Collaboration Endpoints to enhance worker productivity
  • UC Applications for integrated access to real-time, chat, voice and video, phone messages, desktop sharing, and voice/video conferencing
  • Communications Gateways for interfacing with outside networks and teleworkers
Progent offers the online or on-premises consulting services of a Cisco-certified CCIE expert to help businesses of any size to plan, configure, manage, upgrade, expand, move, and troubleshoot Cisco UC products so that you highest competitive advantage of your UC system. Progent can deliver world-class consulting for every element of Cisco's UC solutions such as call management software, VoIP and softphones, and immersive telepresence software. Progent also offers consulting and support for Cisco's realtime media-optimized infrastructure such as Integrated Services routers, Catalyst switches, ASA firewalls, and voice gateways.

Call and Session Control Software - Unified Communications Manager/CallManager
Cisco Collaborative Communications ConsultingCisco's call-processing agent is the centerpiece of Cisco's IP telephony portfolio infrastructure and provides the flexibility to implement a centralized call-processing design, a decentralized model, or a mix of the two. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) extends corporate telephony capabilities to packet telephony products such as IP handsets, media management devices, VoIP gateways, and multimedia programs across the IT environment. Unified Communications Manager enables extra voice, video, and data services including unified messaging, multimedia conferencing, and group-based customer interaction networks.

The latest release of Unified CM, formerly branded CallManager, offers a variety of improvements that speed up your return on investment by cutting management and support expenses, improving worker output, enhancing collaboration, accommodating the bring-your-own-device style of working, fortifying security, and making efficient use of IT resources. Top innovations include automatic dial-plan replication and batch provisioning, streamlined certificate control, expanded support for single sign-on for administrators and end users, hardware-agnostic call recording, mobile connectivity without the need for VPN tunneling, a new self-provisioning interface that makes it simple for workers to select their preferences for all devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

When you implement a centralized Unified Communications Manager cluster to manage voice processing for customers at distributed sites, administrators can help achieve non-stop phone service through Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a Wide Area Network connection fails, Cisco Survivable Remote Site Telephony incorporated in the Cisco router provides core UC Manager services until the connection is restored. For information about Progent's consulting support for Cisco routers, see consulting and troubleshooting support for Cisco Integrated Services routers.

For small businesses, branch locations, and retail environments that do not need the complete feature set offered by Unified CM, Unified Communications Manager Express, formerly known as CallManager Express offers an economical solution that meets the requirements of locations with up to 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco router, smaller organizations can quickly deploy a unified voice/data environment.

Cisco's Business Edition 6000 is a family of end-to-end platforms that provide fundamental collaboration capabilities such as routing, gateway, high definition voice and video, messaging, instant messaging and real-time presence, voice and video conferencing, and paging support, allowing any end user to connect on any device from anywhere. All versions come preloaded with a virtualization hypervisor and UC applications, making implementation fast and easy and reducing cost of ownership for organizations with as many as 1000 workers. All versions are delivered preinstalled with virtualization and UC applications software. Organizations can simply activate UC software applications as their requirements grow.

The small-scale Business Edition 6000S supports five fixed collaboration applications installed on one integrated ISR router/IP gateway/virtualized blade server device and supports up to 150 users and 300 devices. The medium-scale Business Edition 6000M includes 4 unified communications software application options activated on a single virtualized C220 M4 server platform and supports up to 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S Supports eight UC application options activated on a virtualized C220 M4 server platform and can handle up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager, visit Cisco Unified Communications Manager (Unified CM) and CallManager planning, configuration, upgrades and troubleshooting.

IP Phones: VoIP and IP Video Endpoints
A communications endpoint is a user device, either a physical phone set or a soft phone application that runs on a desktop or mobile computer. In the Internet Protocol world, every IP handset or soft phone has an Ethernet connection. IP phones have all of the functions that a conventional phone provides, but Voice over IP phones often have extra functions such as the ability to access websites or run collaboration software.

Cisco Voice over IP Phones Consulting FirmIn contrast to traditional PBX technology, in a Cisco IP telephony network you can implement virtually instant relocations, additions, and changes. You merely take the IP phone to its new location, attach it to the Ethernet connection, and the device registers itself with Cisco Unified Communications Manager (formerly CallManager). All client permissions and configurations are automatically replicated, eliminating the expense and hassle of sending technicians to rewire connections. Another useful capability is location independence, which enables you to sign into any Cisco VoIP phone and receive your personal phone ID and rights.

Cisco offers a wide selection of VoIP handsets. Cisco's entry-level Small Business SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome phones that feature high-quality audio, support for hosted Internet Protocol phone systems or an IP private branch exchange, easy deployment and highly secure remote provisioning, in-service software updates, and web-based configuration. The value-priced SPA301 is a one-line VoIP endpoint with no display or speakerphone, a base dialer that has a single Ethernet port, and a corded handset with no a keypad. The SPA302D, intended solely for operation with the Cisco SPA232D DECT ATA (Analog Telephone Adapter), is a multiple-line wireless DECT handset that offers 10-lines, a 176 x 220 color display, and a dial pad with speakerphone capability. The SPA303 is an economical three-line IP phone with two switched Ethernet ports, a 128x64 mono graphical display and a speakerphone.

Cisco SPA500 Series IP Phones IntegrationCisco's SPA500 line VoIP phones are low-cost endpoints with support for SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing support. Most versions have a 128 x 64 mono screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no LCD screen. The SPA502G IP Phone supports a single line and has no programmable buttons. The SPA504G VoIP phone supports four lines and has four programmable keys. The SPA508G has eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and features 12 soft buttons. The SPA512G has four lines, no programmable buttons and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The high-end SPA525G2 includes a 320 x 240 color display, supports five lines, and features five programmable keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty IP voice endpoints intended for infrequent-use settings like lobbies, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome non-backlit screen, a Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a single-line device without a screen and uses a hook switch for call transfer and joining a conference.

The 7800 Series of budget-priced IP phones are VoIP endpoints with backlit monochrome displays, four programmable keys, 11 fixed-feature keys, an Ethernet switch with Class 1 Power over Ethernet (PoE), and a speakerphone. The 7800 Series VoIP phones support only the SIP call control protocol. All devices in the 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, cuts after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for shared locations as well as for employees with infrequent voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available through an optional wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only device in the 7800 line that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint intended for administrative staff, contact center personnel, and supervisors who have heavy call needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 pixel color display, a 10/100/1000 Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones include a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-based IP phones that includes desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated keys. Cisco's IP Phone 8811 features a backlit mono display and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco Wireless IP Phone Integration and Troubleshooting ConsultantsCisco's wireless VoIP phones are industrial-grade Wi-Fi handsets designed for workers who are on the move within office, hospitality, retail or other environments where IT management requires portable phones that offer more control, security and durability than is achievable with the Bring-Your-Own-Device style of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move onsite workers the advantages of voice over wireless LAN technology in workplaces with 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone includes a 2.4 inch color screen, a rugged case designed to withstand dropping and IP67 for particulate and splash resistance, long-life batteries, a built-in speakerphone, and a Bluetooth radio for hands-free operation with wireless headsets. The 8821-EX Wireless IP Phone adds spark suppression for use in potentially combustible work sites. The 8821-EX also has a case made of yellow plastics, which makes it easier to locate in a crisis. Learn about Progent's Wireless VoIP Phone integration and troubleshooting consulting.

Cisco 9900 IP Phones Professional ServicesCisco's legacy 9900 family of powerful IP phones mix high-quality voice with high-resolution color screens to deliver a productive multimedia unified communications solution for knowledge professionals, managers, and executives. The two models in the 9900 line include a Standard Definition 640x480 pixel color display, a Bluetooth 2.0 radio to work with a wide range of headsets, and a built-in 1 GE Ethernet port. The Cisco EnergyWise feature is offered as an option and can reduce off-hour power consumption by 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Color Key Expansion Modules for expanding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for deployment with voice-over-wireless LAN environments, and 4 customizable touchscreen keys to invoke Cisco Unified Communications functions. The 9971 IP phone supports up to 3 Cisco IP Expansion Modules for adding scalability to programmable line and feature keys.

Unified Communications Applications
Within Cisco's Unified Communications platform, IP telephony, video, and other UC applications are separate from the call/voice processing mechanism, and they may be anywhere within the network. A single network framework provides a versatile platform for powerful applications and provides a solid basis for future convergence-based software. Cisco cooperates with leading technology vendors to offer a wide selection of IP voice and video applications and devices. Cisco also supports the capability to create and manage specialized internal applications.

Unified Communications application software offered by Cisco and supported by Progent include:

Cisco Jabber
Jabber is a UC application that provides presence, IM, business-quality voice, high-definition video, voicemail, desktop sharing, and online conferencing features for Windows PCs, Apple Macs, Apple and Android tablets plus iPhones, Android phones, and Blackberries. Jabber is an evolution and combination of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with major enhancements to HD video capabilities and desktop screen sharing, and extending the collaboration environment to additional operating systems and devices. Cisco Jabber operates with Cisco Unified Communications Manager for call and session management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing and online meetings.

Since Cisco Jabber is based on key communication standards, it can interoperate with a wide selection of non-Cisco products. For instance, Extensible Messaging and Presence Protocol enables Jabber to exchange IM and presence information with other XMPP clients such as Adium for Mac, Sametime, and Microsoft Lync. Jabber collaboration features are available from Microsoft Office applications including Microsoft Outlook and SharePoint. This cross-platform compatibility maximizes output by delivering a common user experience and accommodating the BYOD paradigm of computing. Progent offers the assistance of Microsoft-certified Exchange and Outlook consultants and SharePoint experts who can help you to take advantage of Jabber with Microsoft's premier collaboration products. Progent also can provide expertise with iPhone and iPad integration as well as Android phone integration to help you to enhance the business value of your BYOD environment.

WebEX Meeting Center
WebEX Meeting Center enables online conferencing for participants using a browser or virtually any PC or handheld device. Cisco WebEx Meeting Center is offered as software as a service via Cisco's WebEx Cloud. This makes it simple to deploy and scale, streamlines administration, eliminates high initial expenditures, offers maximum uptime and world-class data protection, and provides consistently high throughput. Key capabilities include support for sharing discrete content or an whole screen display with remote participants in real time, the ability to embed rich media into presentations including PowerPoint and Flash animations, recording plus editing and playback for training, single sign-on and integration with Cisco collaboration products like Cisco Jabber and Cisco TelePresence, plus stringent data privacy and encrypted access with tight policy control.

WebEx Web Conferencing Consultants

WebEX Meeting Center works with Microsoft Windows, Mac, and Linux-powered PCs and allows mobile workers to start, calendarize, and take part in conferences on Google Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also initiate web meetings with a few clicks from Microsoft Office, Microsoft Outlook, Notes, and a selection of instant messaging applications.

Cisco TelePresence Portfolio for On-premises Teleconferencing Environments
For medium-size organizations and larger enterprises who wish to build a local or hybrid in-house/cloud solution for teleconferencing, Cisco offers a selection of Cisco TelePresence products that deliver high-quality video conferencing for attendees with almost any IP endpoint at any location. Cisco TelePresence Server is a scalable video conferencing bridge that runs with Cisco Unified CM to provide multiparty telepresence to UC environments and can expand meetings to include cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of the way video conferencing resources are rationed for every individual attendee, enabling administrators to define the exact service level and user experience needed for every user. Cisco TelePresence Content Server captures video and presentations for live distribution and on-demand viewing.

Cisco's Unity Connection Platform and Unity Express for Unified Voicemail and Automated Attendant
The Cisco Unity Connection, an integrated extension of Unified CM, is a converged voicemail system that accelerates collaboration by offering flexible set of alternatives for retrieving voice messages within a framework that is simple to implement and administer. Cisco Unity Connection allows you to read and manage voice messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced speech-recognition features for hands and eyes free operation and powerful Automated Attendant features that include intelligent routing for inbound calls and easily customizable call-screening and message-notification options. The Unity Connection system runs as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can support as many as 20,000 mailboxes on each server.

Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, integrated messaging, interactive voice response, and greeting functions for small to medium businesses (SMBs) and enterprise satellite offices with up to 500 workers. Cisco Unity Express allows you to manage voicemail using a Cisco IP Phone display, your web browser, or your email client. Cisco routers for which Cisco Unity Express is available as an advanced integration module include Cisco's 2800, 2900, and 3900 families. Progent offers comprehensive configuration and troubleshooting services for Cisco routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with CUCM and agent desktop apps such as Cisco Finesse to offer automatic call distribution capabilities that allow an organization to match customers with the appropriate sales or service agent. UCCE offers intelligent call distribution, computer telephony integration (CTI), multiple channel customer contact management, call queuing, IVR and consolidated enterprise-wide reporting to streamline the creation and administration of a large-scale customer contact center. Cisco platforms incorporated in Unified CCE's customer contact management ecosystem include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (CCX) offers a packaged bundle for building a customer contact center for mid-scale systems that handle up to 400 agents. Multiple packages are offered, as well as a variety of optional advanced features. Unified CCX integrates with Unified CM and provides smart call distribution, contact management, reporting, IVR, and management of voice, email, web chat, and social media inquiries. Cisco Unified Contact Center Express comes with Finesse, a web-based customizable desktop agent that needs no client-side installation. Optional advanced features include conditional routing, projected-wait-time messages, and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly known as Single Number Reach, allows users to be reached via one number that rings at the same time on their desktop VoIP Phone and their cell phone. Users can transfer live calls between their desktop IP phone and their smartphone without disruption. Unanswered calls can be redirected to a Cisco Unity or Unity Connection voicemail account. Users can create personal access lists that determine which calls get extended to alternate phones.

Cisco Prime Collaboration Provisioning
Cisco Prime Collaboration offers an automated platform for first-time installs and for “day 2” moves, additions, changes, and deletions. An intuitive console delivers a unified look at a user and the subscriber's services. Prime Collaboration Provisioning substantially speeds up company-wide rollouts and minimizes the effort required for ongoing changes. Prime Collaboration in addition offers management analytics that show technology adoption and consumption trends, enabling organizations to make more efficient use of resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco converged communications networks to connect with other networks and with users working beyond the firewall. Cisco's line of communication gateways provide UC support for all types of gateway as well as session-border-control deployments.

Collaboration gateways available from Cisco and supported by Progent include:

Expressway Collaboration Gateway
Cisco's Expressway is a powerful collaboration gateway that allows organizations to allow workers, vendors, customers and prospects, or partners who are using various outside network environments, workgroup platforms, or endpoint devices to connect to Cisco Unified Communication functions. The Expressway integrates with a Cisco CM system or Cisco Business Edition, or can be accessed via the cloud with Cisco HCS to make productive collaboration more universal. Key features of Cisco Expressway are:

  • Mobile and Off-site Connectivity: Off-site users who have any Jabber-compatible desktop or handheld computer or telecommuters with Cisco TelePresence endpoints have the benefit of one-time sign-on plus Transport Layer Security (TLS) and are able to access all their Jabber applications (video, high-quality voice, data IM, and realtime presence) without the inconvenience a VPN. Also, teleworkers have the ability to use their Cisco TelePresence endpoints without the need for a VPN, delivering a user experience at home identical to the corporate office.
  • Cisco Jabber Guest Support: Expressway is critical for enabling Jabber Guest, which permits “guests” to communicate with your organization simply and securely using streamlined browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between onsite Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers a world-class, extensible meeting environment that transparently integrates voice, video, and data sharing to any client, at any location, on any device.
  • Interoperability: If your organization already has non-Cisco video technology, Expressway can assist you to move easily to a Cisco solution whenever you choose. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol environments. Interoperability standards allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 SVC to H.264/MPEG-4 AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is a collaboration edge session border controller that interconnects converged business communications networks to the PSTN. In addition to offering session border control, Cisco Unified Border Element provides simple and cost-efficient collaboration outside the firewall. Important collaboration features supported by CUBE include:
  • WebEx Cloud Connected Audio for SIP-based audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and IVR applications
  • Policy-led evaluation of voice calls
  • B2B immersive telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS software and can be deployed on many of Cisco's enterprise-class router platforms, which include ASR 1000 routers, the ISR 4000 Series, the ISR G2 Series, and high-end versions of the 800 fixed routers. The virtualized CUBE, called vCUBE, runs in an ESXi virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 (UC500) Series is an early VoIP and unified communications system for small businesses. UC500 packages deliver voice, data, voicemail, auto attendant, video, security, and wireless functionality, work with older generation Cisco IP Voice endpoints, and support various public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the centerpiece of a comprehensive unified communications ecosystem

All of UC500 packages include a compact switch with 8 Power-over-Ethernet interfaces plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) interfaces, a firewall, and VPN. Built-in WiFi is an option. VoIP user capacity can be increased by attaching Cisco Catalyst Express companion switches. Every UC500 offering also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and incorporate 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 system supports 24 to 32 clients and has 8 FXO ports. The Cisco UC560 system supports 48 VoIP clients and 12 foreign exchange office interfaces.

Progent's seasoned VoIP experts can assist you to maintain your legacy UC500 VoIP gateway or design and implement an efficient migration to a current VoIP system like the Cisco cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent can provide online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to assist you to design, implement, manage and repair unified communications networks based on Cisco Unified Communication products in a centralized, cloud-based, or hybrid deployment. Progent's Cisco engineers have extensive experience supporting Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, Unified Communications applications like Cisco Jabber and Unity Connection, Cisco's teleconferencing products, collaboration gateways, tools incorporated into Cisco switches and routers. Progent can also offer support for technologies such as Cisco Survivable Remote Site Telephony, CUBE, H.323 gateways, CAC, IP voice trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP integration experts can also help you to create SIP infrastructure solutions that include SIP VoIP phones and video endpoints, SIP trunks, and SIP administration tools via Cisco Unified Communications Manager.

Progent's application developers can create specialized IP telephony software that will enable your business to incorporate the telephony capabilities of Cisco Unified Communications Manager into your company operations for enhanced productivity. Progent can analyze your existing network and Internet connectivity architecture to make sure your system is optimized to support high-quality VoIP and HD video, help you to select and deploy Cisco hardware and software appropriate for your current situation and downstream expansion goals, and interface your Cisco Unified Communications solution with products from other vendors. Progent's CISSP-ISSAP certified information security and compliance consultants can assist you to create, deploy, and test an enterprise-wide security plan for your unified communications solution. In addition, Progent can assist you to configure Cisco fault-tolerant technologies such as Cisco Unified Survivable Remote Site Telephony to provide affordable call control backup in remote-branch and home-office sites, and Progent's disaster recovery planning consultants can help you create a sensible DR/BC plan to protect your crucial communications environment.

Unified Communications Manager/CallManager Migration Services
Releases of Cisco Unified CM earlier than 8.6 and all releases of CallManager have reached end-of-life. This means Cisco Engineering will cease to enhance, fix, or validate the product software. Security patches for this pivotal application will end, which in some situations could cause regulatory compliance or even potential liability issues.

Progent continues to provide expert support services for outdated editions of Unified CM and Cisco CallManager, but if your company is now using a legacy version of this critical application your organization should start now to prepare for your migration. Progent's collaboration consultants can help your company to migrate smoothly to the latest edition of Unified CM and can routinely save clients up to 50% off consulting fees compared to most computer service companies because of Progent's documented process and hands-on experience in this practice area. By adhering to leading practices, Progent can make sure your company sees a fast payback on your investment by helping you benefit fully from the new and improved features, lower management and support costs, more engaging collaboration, and stronger data protection provided by the current version of Unified Communications Manager.

Progent's migration consulting services include return-on-investment assessment, project management or co-management, pilot testing, Cloud connectivity, setting up endpoint devices from Cisco and third-party suppliers, mobile connectivity, data protection consulting, streamlined management, disaster recovery/business continuity planning, network architecture design, training for IT staff and end users, and ongoing consulting and troubleshooting. Progent also has put together ultra-affordable upgrade packages to make sure your costs are predictable and affordable.

To see additional information about Progent's engineering help for Cisco solutions, select a subject:

If you wish to ask Progent about engineering assistance for Cisco technology, call 1-800-993-9400 or go to Contact Progent.



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    Progent's Meraki Wi-Fi AP consultants provide online and on-premises support services to assist organizations of any size to design, deploy, maintain, upgrade or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to set up and support Cisco's Meraki-based wireless infrastructure for environments that can range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive ecosystem that provides the same access, responsiveness, security compliance, manageability and uptime for wired and wireless clients regardless of their mobility or computing device.

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  • SharePoint 2013 Online Technical Support Reston-Dulles, VA Top Rated SharePoint Server 2019 Remote Technical Support Reston-McLean
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  • Azure and iPhone integration Engineers
    Microsoft Azure Disaster Recovery Professionals

    Progent can assist companies of all sizes to move all or part of their network infrastructure to Microsoft Azure. This can streamline network management and reduce equipment investments. Microsoft Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local apps and network infrastructure and ensure you sidestep the typical errors small organizations make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN tunnels and to manage Apple iOS devices and Google Android smartphones and tablets.

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  • Cisco VoIP Phones and Contact Center On-site Support
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  • Intrusion Protection Systems Technology Consulting Services
    Security Auditing VPN Security

    Progent provides small and mid-size companies professional consulting for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security vendors such as WatchGuard, Juniper, and Symantec. Progent can show you how to create a comprehensive security plan and select appropriate technologies from a variety of suppliers to achieve your security goals while staying within your spending restraints.

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  • MacOS and Windows Setup and Support
    Apple Mac with Windows integration Onsite Technical Support

    Progent's support specialists in Mac and Microsoft Windows technology can show you how to combine Mac and Windows computers into cohesive environments with resource sharing and collaboration functionality. Allowing efficient cooperation among a variety of servers and workstations powered by Mac OS and Windows calls for extensive knowledge of and background with Mac and Windows technology. Progent's background in Microsoft and Macintosh consulting makes it possible to provide world class assistance to businesses that rely on these technologies to keep their competitive advantage. Progent's consultants can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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