Cisco Unified Messaging ConsultingExchanging real-time voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a shrewd means to reduce phone bills to a strategic tool for productive collaboration. Unified communications, at one time limited to combining Internet-based voice and faxes on one platform in order to take the place of expensive PBX equipment, today incorporates rich media, mobile communications, messaging, presence, services, and more in a cohesive environment that is manageable, extensible, protected, fault-tolerant, economical, and user friendly.

Cisco is the global leader in providing solutions for supporting the modern model of unified communications (UC). Cisco's UC solution enhances the efficiency of information systems by slashing operating costs; integrating rich media functions with familiar software applications to improve user output; supporting collaboration among employees, associates, and suppliers to save effort and enhance business outcomes; and streamlining the management of your converged voice and data infrastructure.

Cisco's Unified Communications technology cover these important product categories:,

  • Call Control Agents for controlling calls and sessions
  • VoIP and Video Endpoints to optimize worker productivity
  • UC Applications for easy access to real-time, IM, voice and video, phone messages, white boarding, and conferencing
  • Communications Gateways for accessing public networks and teleworkers
Progent offers the remote or on-premises consulting services of a certified CCIE expert who can assist businesses of any size to design, install, administer, migrate, optimize, relocate, and repair Cisco UC products so you can realize the greatest competitive advantage of your UC investment. Progent can provide expert consulting for every facet of Cisco's UC solutions including call processing and control tools, IP phones and softphones, and teleconferencing software. Progent in addition provides consulting and troubleshooting services for Cisco's realtime media-optimized network infrastructure products including ISR routers, Catalyst switches, ASA firewalls, and voice gateways.

Call Control Agents - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultantsCisco's call-processing agent is the centerpiece of Cisco's IP telephony portfolio and provides the versatility to deploy a centralized call-processing model, a decentralized model, or a combination of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony features to packet telephony network devices such as IP handsets, media processing appliances, VoIP gateways, and multimedia applications across the IT environment. Unified Communications Manager supports additional voice, video, and data functions such as unified messaging, multimedia conferencing, and group-based customer interaction networks.

The latest release of Cisco Unified CM, previously known as CallManager, offers a variety of improvements that expedite ROI by lowering administrative and maintenance expenses, increasing worker output, enhancing collaboration, accommodating the bring-your-own-device (BYOD) style of working, fortifying security, and allowing optimal use of IT resources. Top new features include automatic dial-plan replication and batch provisioning, simplified certificate management, extended support for standards-based single sign-on for managers and users, hardware-independent call recording, mobile connectivity with no need for VPN tunneling, a revamped self-care utility that makes it easy for workers to select their options for all devices, and support for Secure Real-Time Transport Protocol for mobile clients.

When you implement a centralized Cisco Unified Communications Manager cluster to control call processing for customers at remote sites, IT managers can help ensure continuous call service using Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for routers. If a Wide Area Network connection fails, Cisco Survivable Remote Site Telephony incorporated in the Cisco router offers core Unified Communications Manager services until the link is restored. For information about Progent's consulting support for Cisco routers, refer to consulting support for Cisco ISR routers.

For small businesses, branch locations, and retail deployments that do not need the complete functionality offered by Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express provides a cost-effective PBX alternative that handles the requirements of locations with up to 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco ISR router, smaller organizations can quickly deploy a converged voice and data environment.

Cisco's Business Edition 6000 is a line of one-stop solutions that provide fundamental collaboration features including routing, gateway, premium voice/video, messaging, instant messaging and real-time presence, voice and video conferencing, and paging services, allowing any user to collaborate on any endpoint from anywhere. All solutions are shipped preloaded with a virtualization hypervisor and UC applications, making deployment fast and easy and cutting cost of ownership for companies with up to 1000 employees. All BE6000 systems are delivered preloaded with virtualization and collaboration applications software. You can simply enable Unified Communications software applications whenever their requirements grow.

The entry-level Business Edition 6000S supports five fixed UC software applications preloaded on one combination router/gateway/virtualized E1600 M2 server platform and supports a maximum capacity of 150 users and 300 devices. The mid-market BE6000M includes 4 unified communications software application options activated on a virtualized Cisco C220 M4 server platform and supports up to 1000 users, 1200 devices, and 100 contact center agents. The high-end BE6000S includes eight UC application options enabled on a virtualized Cisco C220 M4 server and has the ability to support as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.

For additional information about Progent's expertise with Unified Communications Manager (CallManager), see Unified Communications Manager (Unified CM) and CallManager design, configuration, migration and technical support.

Cisco IP Phones: VoIP and IP Video Phones
A collaboration endpoint is an end-user device, either a physical handset or a software phone application that runs on a desktop or handheld computer. In the IP world, every IP endpoint has an Ethernet connection. VoIP phones have all of the features that an analog phone provides, but VoIP phones often have additional features including being able to connect to the web or host business applications.

Cisco Voice over IP Phones Consulting FirmUnlike traditional PBX technology, in a Cisco IP telephony network you can perform virtually instant relocations, additions, and changes. All you do is take the VoIP phone to your new location, plug it into the Ethernet connection, and the IP phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All user rights and configurations are automatically replicated, doing away with the expense and delay of sending technicians to wiring closets. An additional useful feature is location independence, which enables you to log into any Cisco VoIP device and get your personal phone ID and rights.

Cisco offers a wide selection of collaboration hardware endpoints. Cisco's low-cost Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome phones that feature wide-band audio, support for hosted IP telephony environments or an IP private branch exchange, easy installation and secure online provisioning, zero-downtime software upgrades, and web-based set up. The low-end SPA301 is a one-line VoIP endpoint with no screen or speakerphone, a base dialer with one Ethernet port, and a corded handset with no a keypad. The SPA302D, intended solely for operation with Cisco's SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications (DECT) IP phone that offers 10-lines, a 176 x 220 pixel color display, and a keypad with a speakerphone. The SPA303 is an entry-level 3-line SIP-based phone with dual Ethernet ports, a 128x64 monochrome display and a speaker.

Cisco SPA500 Series IP Phones Integration and SupportCisco's SPA500 family VoIP phones are affordable endpoints with support for SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing capability. Most versions have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no LCD screen. The SPA502G has a single line and has no soft buttons. The SPA504G has four lines and has four soft buttons. The SPA508G IP Phone supports eight lines and eight soft keys. The SPA509G VoIP phone supports 12 lines and features 12 soft keys. The SPA512G has four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G supports four lines, has programmable buttons, and supports 10/100/1000 Ethernet. The high-end SPA525G2 includes a 320 x 240 color screen, supports five lines, and has five programmable keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints designed for infrequent-use environments like cafeterias, elevators, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 monochrome display, a Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a single-line device with no screen and uses a hook switch for transferring a call and joining a conference.

Cisco's 7800 line of economical IP phones are VoIP endpoints featuring backlit mono screens, four programmable buttons, 11 dedicated keys, an integral Ethernet switch with PoE, and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All devices in the 7800 Series incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save technology, offered on the higher end 7800 units, cuts after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone intended for shared locations as well as for workers with infrequent call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered via an extra-cost handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only unit in the 7800 series to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint targeted for administrative staff, call center agents, and managers who have heavy voice communications needs.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 color display, a 10/100/1000 Ethernet switch, Class 3 PoE, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones include a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a portfolio of SIP-only endpoints that features desktop devices, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature buttons. Cisco's IP Phone 8811 includes a mono screen and supports Class 2 PoE. Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless VoIP Phone Integration and Troubleshooting ConsultingCisco's wireless IP phones are hardened wireless handsets intended for professionals who are on the move within office, hospitality, health-care or other venues where IT management requires portable phones that offer more control, security and durability than is achievable with the Bring-Your-Own-Device mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile on-premises users the advantages of voice over wireless LAN (VoWLAN) technology in environments with 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone includes a 2.4 inch color display, a rugged case rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for dust and moisture resistance, long-life batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth transceiver to support wireless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for use in hazardous environments. The 8821-EX also features a case fabricated of yellow plastics, which makes the device easier to locate the event of an emergency. Find out about Progent's Cisco Wireless VoIP Phone integration and troubleshooting consultants.

Cisco 9900 Series Voice over IP Phones HelpCisco's discontinued 9900 family of advanced IP phones mix high-definition voice with business-grade color displays to provide a rich multimedia unified communications solution for knowledge professionals, managers, and executives. Both IP phones in this family incorporate a Standard Definition VGA color display, a Bluetooth 2.0 transceiver to support a broad choice of headsets, and a built-in 1 GE Ethernet port. The Cisco EnergyWise function is optional and can cut off-work energy draw by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Color Key Expansion Modules for expanding customizable line and function keys. The IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi transceiver for connecting to wireless networks, and four soft-label programmable touchscreen keys to access Cisco UC features. The 9971 supports up to 3 IP Expansion Modules for adding scalability to programmable line and function keys.

Cisco Unified Communications Applications
Within Cisco's Unified Communications platform, IP voice, video, and other UC applications are physically separate from the call-processing and voice-processing infrastructure, and they may be at any location within the network. A cohesive connectivity infrastructure provides a versatile environment for powerful business applications and provides a firm foundation for future convergence-based software. Cisco works with third-party IT industry companies to provide a broad selection of IP voice and video software applications and devices. Cisco also enables the ability to create and administer specialized internal applications.

Collaborative applications available from Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a unified communications application that supports presence, instant messaging, voice, video, voice messaging, screen sharing, and real-time conferencing capabilities for Windows PCs, Apple Macs, Apple and Android tablets and smartphones. Cisco Jabber is an evolution and combination of the Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with important improvements to HD video capabilities and screen sharing, and extending the team experience to additional platforms and devices. Jabber works in conjunction with Unified CM for call and session management, Cisco Unified Presence for IM and presence, Unity Connection for voicemail and automated attendant, and WebEX Meeting for conferencing and online meetings.

Because Cisco Jabber utilizes key industry protocols, it can interoperate with a wide range of non-Cisco platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Jabber to exchange IM and presence data with various XMPP clients such as Adium for Mac, Sametime, and Microsoft Lync. Jabber collaboration features can be accessed from Microsoft Office programs including Microsoft Outlook and SharePoint. This extensive platform compatibility optimizes productivity by delivering a common end-user environment and fully enabling the BYOD paradigm of computing. Progent offers the services of Microsoft-certified Exchange consultants and SharePoint application developers who can assist you to integrate Jabber with Microsoft's premiere collaboration products. Progent also can provide expertise with iPhone and iPad integration as well as Google Android phone integration and management to help your organization to enhance the business value of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center enables web and video meetings for users with a web browser or almost any desktop or handheld computer. WebEx Meeting Center is offered as SaaS through Cisco's WebEx Cloud. This makes it simple to roll out and scale, reduces the cost of management, avoids high up-front expenditures, offers maximum uptime and world-class data protection, and provides excellent throughput. Important features include support for sharing specific content or an whole screen with remote participants in real time, the capability to add multimedia into presentations including PowerPoint and Flash animations, session recording plus playback for training, single sign-on and integration with other Cisco collaboration products like Cisco Jabber and TelePresence, plus strong data privacy and encrypted connections with tight policy control.

WebEx Web Conferencing Consulting Services

WebEX Meeting Center works with Windows, Mac, and Linux desktops and notebooks and allows mobile workers to initiate, schedule, and participate in conferences on Google Android devices, iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also initiate online conferences instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging applications.

Cisco TelePresence Products for In-house Video Conferencing Ecosystems
For medium-size organizations and larger enterprises who wish to build a local or hybrid on-premises/cloud solution for teleconferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that deliver high-quality teleconferencing for attendees with virtually any endpoint device at any site. Cisco TelePresence Server is a scalable video conferencing bridge that runs in conjunction with Cisco Unified CM to provide multiparty telepresence to UC deployments and can extend meetings to include cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of the way conferencing resources are allotted for every individual participant, allowing administrators to define the precise service level and user experience required for each user. Cisco TelePresence Content Server captures video and presentations for live distribution and video on demand (VOD) viewing.

Cisco Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
Cisco's Unity Connection, an integrated extension of Cisco Unified CM, is a unified voice messaging solution that accelerates teamwork by offering flexible set of options for retrieving calls and messages within a framework that is easy to deploy and maintain. Cisco Unity Connection allows you to access and manage your voice messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Unity Connection also offers sophisticated speech-recognition capabilities for hands-free management and extensive Automated Attendant functions that include smart routing for incoming phone calls and easily customizable call-screening and message-notification options. The Unity Connection system runs as a fully virtualized system that can be hosted on a BE6000 server or a Cisco SRE 910 router service module and can accommodate up to 20,000 voice mailboxes per server.

Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, IVR, and greeting functions for small to mid-size businesses and enterprise branch locations with as many as 500 voice mailboxes. Unity Express allows users to access and manage voicemail messages via a Cisco Unified IP Phone display, a browser, or your email system. Integrated Services Routers for which Cisco Unity Express is available as an advanced integration module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent offers comprehensive deployment and troubleshooting services for Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with Cisco Unified Communications Manager and desktop agent software such as Cisco Finesse to offer automatic call distribution features that allow an organization to match customers with the appropriate salesperson or service representative. Unified CCE or UCCE offers intelligent call distribution, computer telephony integration (CTI), multichannel contact management, call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to streamline the deployment and management of a large-scale contact center. Cisco platforms supporting Unified CCE's client contact management ecosystem include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX or CCX) offers an out-of-the-box bundle for building a customer contact center for mid-scale deployments that support up to 400 agents. Several bundles are available, plus a selection of special options. Unified Contact Center Express works with Cisco Unified Communications Manager and provides smart call distribution, client interaction management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media inquiries. Unified Contact Center Express comes with Cisco Finesse, a web-based desktop agent that requires no client installation. Special options include conditional routing, projected-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach, allows users to be called from a single number that rings simultaneously on their Cisco desktop VoIP Phone and their mobile phone. Users can switch active conversations between their desktop IP phone and their cell phone without disruption. Calls that are not answered can be redirected to a Unity or Unity Connection voicemail account. Users can create personal access lists that specify which calls get extended to different endpoints.

Prime Collaboration
Prime Collaboration Provisioning provides an automated platform for first-time installs as well as for follow-on moves, adds, changes, and deletions. An intuitive console delivers a single view of a user and the subscriber's services. Cisco Prime Collaboration Provisioning substantially speeds up company-wide installations and reduces the effort required to implement future updates. Prime Collaboration in addition offers management analytics that show technology adoption and consumption rates, enabling administrators to optimize resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's communications gateways allow Cisco Unified Communications deployments to connect with public systems and with users working outside the firewall. Cisco's portfolio of communication gateways provide unified communications services for all types of gateway as well as session-border-control deployments.

Collaboration gateways offered by Cisco and supported by Progent's certified consultants include:

Expressway Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gateway that allows organizations to allow colleagues, suppliers, customers and prospects, or business partners who are using various outside network environments, workgroup platforms, or endpoint devices to access to Unified Communication functions. The Expressway collaboration gateway works with a Cisco CM deployment or Cisco BE6000, or can be accessed through the cloud with Cisco HCS to help make collaboration more universal. Key capabilities of Expressway are are:

  • Mobile and Off-site Access: Remote users who have any Jabber-supported desktop or handheld computer or teleworkers with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) as well as TLS security and can access all their collaboration workloads (video, high-quality voice, content IM, and presence) without the extra step of establishing a VPN connection. Also, teleworkers have the ability to use their Cisco TelePresence endpoints without a VPN tunnel, providing a user experience at home identical to the corporate office.
  • Jabber Guest Support: Cisco Expressway is required for supporting Cisco's Jabber Guest, which makes it possible for ďguestsĒ to interact with your business easily and safely using streamlined browser and mobile video phone calls.
  • Cisco Cloud Access: Expressway can function as a gateway that connects between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Expressway deliver a world-class, extensible teleconferencing environment that seamlessly integrates high-quality voice, HD video, and content sharing to anyone, anywhere, using any device.
  • Interoperability: In case your organization already has third-party video products, Expressway can assist you to move easily to a Cisco solution whenever you choose. Cisco Expressway provides video compatibility with standards-based H.323, H.264 Scalable Video Coding, or SIP environments. Internetworking standards supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to AVC.
Cisco Unified Border Element
Cisco Unified Border Element is a collaboration edge session border controller that connects converged business communications systems to the public switched telephone network (PSTN). In addition to offering session border control, CUBE delivers simple and cost-efficient collaboration beyond the corporate firewall. Important collaboration features supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected conferencing
  • Voice and Video recording
  • SIP-based Call-center and IVR solutions
  • Policy-led security evaluation of phone calls
  • B2B immersive telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be enabled on a broad range of Cisco's enterprise router platforms, including Cisco's ASR 1000 routers, the Cisco ISR 4000 line, the ISR G2 Series, and several models of the 800 Series fixed-configuration routers. The virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 product line is an all-in-one VoIP gateway system for small organizations. UC500 models provide voice, data, voicemail, automated attendant, video, security, and WiFi capabilities, work with older Cisco VoIP endpoints, and support public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP switch was the centerpiece of a comprehensive unified communications solution

All UC500 series bundles include a desktop switch with 8 PoE ports and additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is optional. VoIP user capacity can be increased by connecting with Cisco Catalyst Express companion switches. Every UC500 model also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 package supports 32 users and provides 8 FXO ports. The Cisco UC560 system supports 48 VoIP clients and 12 FXO interfaces.

Progent's seasoned VoIP experts can help you to support your legacy UC500 VoIP gateway or plan and carry out an efficient migration to a modern IP telephony and voicemail system such as Cisco's Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to help you to plan, install, manage and troubleshoot unified communications environments based on Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified engineers have in-depth experience supporting Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications like Jabber and Unity Connection, Cisco's immersive telepresence products, communication gatekeepers, tools built into Cisco Catalyst switches and routers. Progent can also offer support for related technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP integration consultants can in addition help you to create SIP infrastructure environments that incorporate SIP-based IP voice phones and media endpoints, SIP-based CUBE trunks, SIP conferencing and SIP administration tools with Cisco Unified CM.

Progent's application programmers can build specialized IP telephony applications that will enable your organization to incorporate the features of Cisco Unified Communications Manager into your company operations for enhanced efficiency. Progent can analyze your existing network and Internet connectivity infrastructure to determine whether your environment is optimized to support high-quality VoIP and high-definition video, assist you to choose and deploy Cisco products that make sense for your current needs and downstream expansion goals, and interface your Cisco Unified Communications solution with products from other vendors. Progent's CISSP-ISSAP certified information security consultants can assist you to develop, carry out, and validate a comprehensive security and compliance plan for your converged communications solution. Also, Progent can help your organization to configure Cisco high-availability mechanisms like Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control redundancy in remote-branch and telecommuter environments, and Progent's disaster recovery and business continuity preparedness experts can help you develop a sensible disaster recovery plan to protect your vital communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Services
Versions of Cisco Unified CM earlier than 8.6 and all releases of its predecessor CallManager have arrived at end-of-life. This means Cisco Engineering will cease to enhance, fix, or validate the product software. Security patches for this pivotal application will stop, which in some situations could create regulatory compliance or potential liability issues.

Progent continues to offer world-class support for outdated editions of Unified CM and CallManager, but if you are now using an out-of-dated edition of this pivotal application your organization should start immediately to plan your migration. Progent's Cisco-certified consulting professionals can assist you to migrate smoothly to the current version of Unified CM and can routinely save customers up to 50% off consulting costs versus most computer service firms thanks to Progent's documented process and experience in this area. By following best practices, Progent can make sure your company realizes a fast return on your investment by helping you take full advantage of the new and improved feature set, lower management and support expense, more productive collaboration, and tighter security provided by the latest release of Cisco Unified Communications Manager.

Progent's upgrade consulting services include return-on-investment assessment, project management, system testing, Cloud connectivity, setting up collaboration endpoints from Cisco and other suppliers, smartphone and tablet connectivity, data protection services, streamlined management, business continuity planning, network architecture design, training, and ongoing consulting services and technical support. Progent also has put together ultra-affordable migration packages to make sure your costs are visible and under control.

To see more information concerning Progent's consulting support for Cisco solutions, pick a topic:

In order to contact Progent about engineering expertise for Cisco technology, call 1-800-993-9400 or visit Contact Progent.