Cisco IP Voice Professional ServicesExchanging real-time voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a savvy technique to cut phone bills to a required tool for collaboration and productivity. Converged communications, once limited to managing Internet-based voice and faxes on a single system in order to replace traditional PBX equipment, today includes rich media, mobile communications, chat, presence, services, and more within a cohesive framework that is easy to manage, scalable, protected, resilient, cost-effective, and intuitive.

Cisco is the global leader in providing solutions for supporting the current paradigm of unified communications (UC). Cisco's UC product line enhances the productivity of information networks by cutting operational costs; combining multiple collaboration features with popular software programs to increase worker output; facilitating teamwork among workers, associates, and vendors to save time and enhance business results; and simplifying the support of your communications ecosystem.

Cisco's UC solutions cover these main product categories:,

  • Call Control Agents for controlling rich media calls and sessions
  • VoIP and Video Endpoints to enhance end-user engagement
  • Unified Communications Software Applications for easy access to real-time, chat, voice and video, voice messages, white boarding, and conferencing
  • Communications Gateways for accessing outside networks and teleworkers
Progent can provide the remote or onsite services of a certified CCIE expert to help businesses of any size to plan, configure, administer, upgrade, optimize, move, and troubleshoot Cisco UC products so that you maximize the competitive value of your UC investment. Progent can deliver expert consulting for every element of Cisco's unified communications solutions such as call management tools, IP phones and softphones, and teleconferencing platforms. Progent also provides consulting and support for Cisco's IP voice-optimized network infrastructure products such as ISR routers, Catalyst switches, ASA firewalls, and voice gateways.

Call Control Agents - Unified Communications Manager/CallManager
Cisco IP Communications ConsultingCisco's call-processing agent is the core of the Cisco IP telephony infrastructure and provides the flexibility to deploy a centralized call-processing design, a decentralized model, or a combination of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate telephony features to packet telephony devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia programs throughout the network. Unified Communications Manager supports additional mixed media services including unified messaging, video conferencing, and group-based customer communication networks.

The most recent release of Cisco Unified Communications Manager, formerly named Cisco CallManager, offers a wealth of enhancements that accelerate your return on investment by cutting administrative and maintenance costs, improving user output, facilitating collaboration, supporting the bring-your-own-device (BYOD) style of working, strengthening data protection, and making optimal use of IT infrastructure. Headline innovations include automatic dial-plan replication and batch provisioning, simplified certificate management, expanded support for single sign-on (SSO) for administrators and end users, device-agnostic call recording, mobile connectivity with no need for VPN tunneling, a revamped self-provisioning utility that makes it simple for end users to select their options and preferences for all devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

When you implement a centralized Unified Communications Manager cluster to manage voice processing for users at distributed locations, IT managers can help ensure non-stop call service through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for Cisco routers. If a WAN link breaks, Cisco Survivable Remote Site Telephony incorporated in the router offers basic Unified Communications Manager functions until the link is repaired. For a description of Progent's consulting support services for Cisco ISR routers, refer to consulting support for Cisco routers.

For small business networks, branch locations, and retail deployments that do not need the complete functionality available from Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express offers an economical PBX alternative that handles the requirements of sites with as many as 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco ISR router, smaller organizations can quickly implement a converged voice/data solution.

The Cisco Business Edition 6000 is a line of end-to-end solutions that provide fundamental collaboration capabilities including routing, IP gateway, high definition voice/video, messaging, IM and real-time presence, teleconferencing, and paging support, enabling any end user to connect on any endpoint from any location. All BE6000 versions come packaged preconfigured with virtualization and Unified Communications applications software, making implementation quick and easy and cutting operating expenses for organizations with up to 1000 workers. All BE6000 solutions come packaged preloaded with virtualization and collaboration applications. Organizations can simply activate Unified Communications applications as their requirements grow.

The small-scale BE6000S supports five fixed unified communications applications preloaded on a single combination router/IP gateway/virtualized E1600 M2 blade server device and supports up to 150 users and 300 devices. The mid-market BE6000M supports four unified communications application options activated on a virtualized Cisco C220 M4 server and supports a maximum capacity of 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S Supports 8 unified communications software application options activated on a single virtualized C220 M4 server and can handle up to 1000 workers, 2500 devices, and 100 contact center agents.

For additional details about Progent's expertise with Unified Communications Manager, see Unified Communications Manager (Unified CM) and CallManager planning, configuration, migration and troubleshooting.

IP Phones: IP Voice and IP Video Endpoints
A communications endpoint is an end-user device, either a hardware phone set or a software phone program that runs on a PC or handheld computer. In the IP environment, each VoIP phone has an Ethernet connection. IP phones offer all of the capabilities that an analog telephone has, but VoIP phones often offer extra features such as the ability to access websites or host collaboration applications.

Cisco IP Phones Professional ServicesIn contrast to traditional Private Branch Exchange systems, in a Cisco IP communications network you can implement virtually instantaneous relocations, adds, and modifications. You simply take the VoIP phone to its new spot, plug it into an Ethernet jack, and the phone announces itself with Cisco Unified Communications Manager. All client permissions and settings are automatically re-established, eliminating the cost and delay of dispatching support personnel to rewire connections. Another efficient feature is extension mobility, which allows you to log into any Cisco VoIP phone and receive your personal phone extension and rights.

Cisco provides a wide selection of VoIP phones. The entry-level Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications devices that feature high-quality audio, compatibility with hosted Internet Protocol phone environments or an IP PBX, easy installation and highly secure remote provisioning, zero-downtime software updates, and browser-based configuration. The low-end SPA301 is a single-line IP phone with no display or speakerphone, a base dialer that has a single Ethernet port, and a wired handset with no keys. The SPA302D, designed solely for use with Cisco's SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiple-line cordless Digital Enhanced Cordless Telecommunications (DECT) handset that offers 10-lines, a 176 x 220 color screen, and a keypad with speakerphone capability. Cisco's SPA303 is an economical 3-line SIP-based phone with dual Ethernet ports, a 128x64 monochrome display and a speaker.

Cisco SPA500 IP Phones Integration and SupportCisco's SPA500 family VoIP phones are low-cost endpoints that support SIP and SPCP signaling protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet, and conferencing capability. Most models have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight soft keys but no hi-res screen. The SPA502G VoIP phone supports a single line and has no programmable keys. The SPA504G VoIP phone supports four lines and has four soft buttons. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and has 12 soft keys. The SPA512G has four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color display, supports five lines, and includes five programmable keys.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP devices designed for infrequent-use settings like cafeterias, elevators, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono screen, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a single-line device without a screen and requires a hook switch for transferring a call and joining a conference.

The 7800 Series of budget-priced IP phones are VoIP endpoints with backlit monochrome displays, four programmable keys, 11 fixed-feature keys, an integral Ethernet port with Power over Ethernet (PoE), and a speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All models in Cisco's 7800 line incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, available on the higher end 7800 units, cuts off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone intended for common areas as well as for employees with infrequent call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered through an optional handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only device in the 7800 series to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device targeted for administrators, contact center personnel, and managers who have significant voice communications needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 color screen, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones have a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone with a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that includes desktop units, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated buttons. The Cisco IP Phone 8811 features a monochrome display and supports Class 2 PoE. The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco Wireless VoIP Phone Integration and Troubleshooting SupportCisco's wireless VoIP phones are industrial-grade Wi-Fi devices designed for professionals who are mobile within office, warehouse, health-care or other environments where IT management wants portable phones that provide more control, data security and durability than is possible with the Bring-Your-Own-Device mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide mobile onsite workers the benefits of voice over wireless LAN communications in environments that support 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone includes a 2.4 inch color screen, a rugged case designed for shock resistance and IP67 for dust and moisture resistance, long-life batteries, a speakerphone, and an integrated Bluetooth radio to support cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds spark suppression for use in hazardous work sites. Cisco's 8821-EX also has a shell fabricated of industry-standard yellow plastics, which makes the 8821-EX easier to locate the event of a crisis. Learn about Progent's Wireless IP Phone integration and troubleshooting consultants.

Cisco 9900 IP Phones SupportCisco's discontinued 9900 line of high-performance VoIP phones integrate high-quality voice with hi-res color displays to provide a rich collaborative communications solution for knowledge professionals and executive management. The two models in this line feature a Standard Definition VGA color screen, a Bluetooth 2.0 radio to work with a wide choice of headsets, and a built-in Gigabit Ethernet port. The Cisco EnergyWise power-save feature is optional and can reduce off-hour energy use by 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Color Key Expansion Modules for adding scalability to customizable line and feature keys. The IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi transceiver for deployment with Voice-over-WLAN networks, and 4 soft-label programmable touchscreen keys to invoke Cisco Unified Communications features. The 9971 IP phone supports up to 3 Cisco IP Expansion Modules for expanding customizable line and feature keys.

Unified Communications Applications
Within Cisco's Unified Communications architecture, IP telephony, IP video, and other converged applications are physically isolated from the call/voice processing mechanism, and they may reside at any location within the system. A single network infrastructure provides an open platform for powerful business applications and serves as a solid basis for future convergence-based software. Cisco cooperates with third-party technology vendors to offer a broad selection of IP telephony and video software applications and devices. Cisco also enables the ability to develop and administer customized in-house applications.

Unified Communications application software offered by Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a converge media application that provides presence, instant messaging, voice, HD video, voice messaging, screen sharing, and real-time conferencing capabilities for Windows PCs, Apple Macs, iPads and Android tablets plus smartphones. Jabber is an evolution and combination of the Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with important enhancements to video capabilities and desktop screen sharing, and expanding the team experience to additional platforms and devices. Cisco Jabber operates with Unified CM for call control, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and programmable attendant, and WebEX Meeting for conferencing.

Because Cisco Jabber utilizes popular industry protocols, it can interoperate with a broad range of non-Cisco platforms. For instance, Extensible Messaging and Presence Protocol allows Jabber to trade instant messaging and presence data with other XMPP clients such as Adium, IBM Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber features are available from Microsoft Office programs such as Outlook and Microsoft SharePoint. This cross-platform compatibility optimizes productivity by delivering a consistent end-user experience and accommodating the bring-your-own-device model of networking. Progent can provide the services of Microsoft-certified Exchange consultants and Microsoft SharePoint application developers who can assist you to take advantage of Jabber with Microsoft's premier collaboration products. Progent also offers expertise with Apple iPhone and iPad integration and Google Android smartphone integration to help you to enhance the productivity of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center provides web meetings for participants using a web browser or virtually any desktop or mobile device. WebEx Meeting Center is delivered as software as a service (SaaS) via Cisco's WebEx Cloud. This makes it easy to deploy and scale, reduces the cost of management, avoids major up-front expenditures, offers maximum uptime and world-class data protection, and delivers consistently high throughput. Important capabilities include the ability to share specific content or an entire screen with online participants in real time, the capability to incorporate rich media into presentations including PowerPoint and Flash animations, network-based recording plus editing and playback for training and demonstrations, single sign-on and integration with other Cisco collaboration products such as Jabber and Cisco TelePresence, plus strong data protection and encrypted connections with tight policy control.

WebEx Meeting Online Conferencing Consultants

Cisco WebEx Meeting Center runs on Microsoft Windows, Apple Mac, and Linux desktops and permits mobile workers to start, calendarize, and participate in meetings on Google Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also launch web meetings with a few clicks from Microsoft Office, Microsoft Outlook, Notes, and a variety of IM applications.

Cisco TelePresence Products for In-house Video Conferencing Infrastructure
For medium-size businesses and larger enterprises who want to build an on-premises or hybrid on-premises/cloud environment for video conferencing, Cisco offers a selection of Cisco TelePresence products that deliver high-quality and standards-based teleconferencing for attendees with almost any endpoint device at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified CM to bring multiparty video, audio and content sharing to converged deployments and can expand conferences to include cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of how video conferencing resources are allotted for each participant, allowing administrators to define the exact service level and experience needed for each user. Cisco TelePresence Content Server collects video and presentations for real-time distribution as well as video on demand (VOD) playback.

Cisco's Unity Connection Platform and Unity Express for Unified Voicemail and Automated Attendant
The Cisco Unity Connection, an integrated extension of Unified CM, is a converged voicemail solution that accelerates productive collaboration by providing a variety of alternatives for retrieving voice messages within an environment that is simple to implement and administer. Unity Connection lets you read and manage voice messages from your Exchange inbox, web browser, Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also provides sophisticated speech-recognition features for hands and eyes free management and powerful Automated Attendant capabilities such as smart routing for incoming phone calls and custom call-filtering and message-notification settings. The Unity Connection platform runs as a VM that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade service module and can accommodate as many as 20,000 voice mailboxes per server.

Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses and corporate satellite offices with up to 500 users. Cisco Unity Express allows users to access and manage voicemail using a Cisco Unified IP Phone display, your web browser, or your email client. Integrated Services Routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2900, 3800, and 3900 families. Progent offers certified configuration and troubleshooting services for Integrated Services Routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) integrates closely with Cisco Unified CM and agent desktop applications like Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to connect customers with the right sales or service agent. Unified CCE features intelligent call distribution, computer telephony integration (CTI), multichannel contact management, call queuing, interactive voice response and advanced enterprise-wide reporting to simplify the creation and administration of a large-scale customer contact center. Cisco products incorporated in Unified CCE's customer contact management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX or CCX) offers a packaged bundle for creating a customer contact center for branch or midmarket deployments that support as many as 400 agents. Several bundles are available, plus a variety of special options. Cisco Unified CCX integrates with Cisco Unified Communications Manager and offers smart call routing, client management, reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media inquiries. Unified CCX includes Cisco Finesse, a browser-based customizable desktop agent that requires no client-side installation. Advanced options include call-in-queue, estimated-wait-time messages, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly referred to as Single Number Reach, makes it possible for users to be called from a single number that rings at the same time on their Cisco desktop IP Phone and their smartphone. Users can switch active conversations between their Cisco VoIP phone and their mobile phone seamlessly. Unanswered calls can be redirected to a Cisco Unity or Unity Connection account. Users can create their own access lists that specify which calls are directed to different endpoints.

Prime Collaboration
Cisco Prime Collaboration provides an automated platform for first-time deployments as well as for follow-on moves, adds, changes, and deletions. A user-friendly interface provides a unified look at a subscriber and the user's services. Cisco Prime Collaboration Provisioning substantially accelerates site rollouts and reduces the effort needed to implement future updates. Prime Collaboration also offers management analytics including technology adoption and usage trends, allowing organizations to make more efficient use of IT resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco Unified Communications networks to communicate with other systems and with clients operating outside the corporate firewall. Cisco's portfolio of communication gateways provide unified communications services for all types of gateway as well as session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Expressway Collaboration Gateway
Cisco's Expressway is a powerful converged media gatekeeper that allows companies to allow workers, vendors, customers, or partners who are using various outside network environments, collaboration applications, or endpoint equipment to connect to Unified Communication services. The Expressway gateway integrates with a Cisco CM deployment or Cisco Business Edition 6000 (BE6000), or can be run via the cloud with Cisco HCS to help make collaboration more pervasive. Key capabilities of Expressway are include:

  • Mobile and Remote Connectivity: Remote workers who have any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints get the convenience of one-time sign-on and of TLS security and can connect to all their collaboration applications (video, high-quality voice, data instant messaging, and presence) without requiring the extra step of establishing a VPN connection. Also, teleworkers can utilize their Cisco TelePresence endpoints without a VPN tunnel, providing a user experience at home that is identical to the office.
  • Cisco Jabber Guest Support: Expressway is integral for enabling Jabber Guest, which allows “guests” to interact with your organization easily and safely using lightweight web-browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that creates a path between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver a world-class, extensible meeting environment that transparently integrates high-quality voice, video, and data sharing to any client, anywhere, using any endpoint.
  • Interoperability: In case your company already has non-Cisco video systems, Cisco Expressway can help you to move easily to a Cisco solution when it makes business sense. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) environments. Gateway standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 SVC to H.264/AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an enterprise-class session border gateway that connects converged business communications systems to the IP PSTN. In addition to providing session border control, Cisco Unified Border Element provides easy and affordable collaboration beyond the enterprise firewall. Sample collaboration features enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based conferencing
  • Voice and Video recording
  • Enterprise Call-center and IVR solutions
  • Policy-led security evaluation of phone calls
  • B2B teleconferencing over SIP
CUBE software can be licensed on Cisco IOS control software and can be run on a wide selection of Cisco's enterprise-class router platforms, which include ASR 1000 Series, the Cisco ISR 4000 line, the ISR G2 Series, and several models of Cisco's 800 fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs in an ESXi virtual container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 product line is an all-in-one VoIP communications system for small organizations. UC500 models provide voice, data, voicemail, auto attendant, IP video, security, and wireless capabilities, work with older generation Cisco VoIP endpoints, and support various PSTN connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a complete unified communications solution

All of Cisco's UC500 packages include a compact switch appliance with 8 PoE interfaces and additional foreign exchange stations (FXS) and foreign exchange office (FXO) ports, a firewall, and VPN. Integrated WiFi is optional. User capacity can be expanded by attaching Cisco Catalyst Express switches. Each UC500 model also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system supports 24 to 32 users and has 8 FXO ports. The Cisco UC560 package supports 48 users and 12 FXO ports.

Progent's Cisco-certified VoIP experts can assist you to support your legacy UC500 VoIP system or design and implement a smooth upgrade to a modern VoIP system like the Cisco Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers online or on-premises help from a certified CCIE Collaboration specialist to assist you to plan, implement, manage and repair unified communications networks that incorporate Cisco Unified Communication products in a centralized, distributed, or hybrid deployment. Progent's Cisco-certified engineers have in-depth experience supporting Cisco Unified Communications Manager and CallManager, IP voice and video phones and other endpoints, UC applications like Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, collaboration gatekeepers, utilities built into Cisco Catalyst switches and routers. Progent can also offer expertise with technologies such as Cisco Survivable Remote Site Telephony, CUBE, H.323 and H.264 gateways, CAC, VoIP trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP infrastructure experts can also assist you to build SIP infrastructure solutions that include SIP-based VoIP phones and video phones, SIP-based CUBE trunks, SIP conferencing and SIP administration tools with CUCM.

Progent's application developers can create specialized IP telephony applications that will help your organization to integrate the features of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can audit your current network and Internet connectivity architecture to make sure your system is optimized to support business-quality Voice over IP and high-definition video, assist you to choose and install Cisco hardware and software appropriate for your current situation and downstream growth plans, and integrate your Cisco collaborative communications products with products from other vendors. Progent's CISSP-ISSAP certified network security and compliance consultants can show you how to create, deploy, and validate an enterprise-wide security and compliance plan for your converged communications ecosystem. In addition, Progent can assist you to deploy Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony for affordable call control redundancy in remote-branch and telecommuter environments, and Progent's disaster recovery and business continuity preparedness experts can help you create a sensible disaster recovery strategy to ensure the availability of your vital communications environment.

Cisco Unified Communications Manager/CallManager Migration Services
Versions of Unified CM earlier than 8.6 and all versions of CallManager have reached end-of-life. This means Cisco Engineering will no longer enhance, fix, or test this older software. Security updates for this pivotal application will end, which in certain circumstances could create regulatory compliance or potential liability issues.

Progent will continue to provide world-class consulting and troubleshooting support for outdated editions of Cisco Unified CM and CallManager, but in case your business is now running a legacy version of this critical application you should begin immediately to plan your migration. Progent's collaboration consulting professionals can assist your company to upgrade smoothly to the latest edition of Cisco Unified Communications Manager and can typically save clients as much as 50% off consulting service costs versus most IT service companies thanks to Progent's documented procedures and hands-on experience in this area. By following best practices, Progent can ensure that your company sees a fast return on your investment by helping you benefit fully from the enhanced feature set, lower management and maintenance expense, more engaging collaboration capabilities, and tighter data protection provided by the latest release of Cisco Unified Communications Manager.

Progent's migration consulting services include ROI analysis, project management or co-management, pilot testing, Cloud integration, configuring endpoint devices from Cisco and third-party vendors, smartphone and tablet integration, security and compliance services, management automation, business continuity planning, network infrastructure design, training for IT staff and end users, and ongoing consulting and technical support. Progent also offers fixed-priced migration packages to keep your costs visible and under control.

To find out more information about Progent's professional support for Cisco technology, select a subject:

In order to contact Progent about technical expertise for Cisco products, call 1-800-993-9400 or go to Contact Progent.



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