Sending real-time voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a savvy technique to save money on phone bills to a required technology for collaboration and worker productivity. Unified communications, at one time limited to combining Internet-based voice calls and faxing on the same platform to take the place of traditional PBX equipment, now incorporates VoIP and video, mobile communications, chat, presence, services, and much more in a cohesive environment that is easy to manage, scalable, protected, resilient, cost-effective, and user friendly.
Cisco is the global leader in supplying the hardware and software infrastructure for supporting the new paradigm of unified communications (UC). Cisco's unified communications solution adds to the efficiency of IT networks by slashing operational expenses; integrating multiple collaboration functions with popular software programs to increase user output; facilitating teamwork among employees, associates, and vendors to save time and enhance business results; and streamlining the support of your converged voice and data ecosystem.
Cisco's UC solutions address several primary product areas:,
Progent offers the online or on-premises consulting services of a certified CCIE specialist who can help organizations of all sizes to design, install, administer, upgrade, expand, move, and repair Cisco unified communications products so that you maximize the competitive value of your communications investment. Progent offers world-class consulting for all components of Cisco's UC solutions such as call management software, VoIP and softphones, and teleconferencing software. Progent in addition offers consulting and support for Cisco's IP voice-optimized network infrastructure products including ISR routers, Catalyst switches, ASA firewalls, and voice gateways.
- Call Control Agents for controlling calls and sessions
- VoIP and Video Phones and Softphones to enhance worker productivity
- UC Applications for easy access to presence, chat, voice and video, phone messages, white boarding, and conferencing
- Communications Gateways for interfacing with public networks and telecommuters
Call and Session Control Software - Unified Communications Manager (CallManager)
The call-processing agent is the core of Cisco's IP telephony system and gives you the flexibility to implement a centralized call-processing design, a decentralized model, or a combination of both. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony features to packet products such as IP phones, media management devices, VoIP gateways, and mixed media applications across the IT environment. Unified Communications Manager enables extra voice, video, and data services including unified messaging, multimedia conferencing, and collaborative customer interaction networks.
The most recent version of Cisco Unified Communications Manager, formerly branded Cisco CallManager, offers a variety of improvements that speed up ROI by lowering administrative and support expenses, increasing user productivity, facilitating teamwork, accommodating the BYOD style of working, strengthening data protection, and allowing efficient use of IT resources. Headline new features include automatic dial-plan replication, streamlined certificate control, expanded support for single sign-on for managers and users, device-agnostic call recording, on-the-road connectivity with no need for VPN, a new self-provisioning interface that makes it easy for workers to install their preferences for all of their endpoint devices, and support for Secure Real-Time Transport Protocol for mobile clients.
When you deploy a central Unified Communications Manager cluster to manage voice processing for customers at distributed locations, IT managers can help ensure non-stop call operation through Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a WAN connection fails, Cisco Survivable Remote Site Telephony incorporated in the router provides core Cisco Unified Communications Manager services until the link is repaired. To learn about Progent's consulting support services for Cisco routers, refer to consulting and troubleshooting support services for Cisco Integrated Services routers.
For small business networks, branch offices, and retail deployments that do not need the full feature set available from Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express offers a budget-friendly PBX alternative that meets the requirements of locations with up to 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software running on a Cisco router, smaller organizations can rapidly set up a converged voice/data solution.
The Cisco Business Edition 6000 is a line of all-in-one platforms that provide fundamental collaboration capabilities including routing, IP gateway, high definition voice/video, messaging, IM and real-time presence, teleconferencing, and paging services, allowing any user to connect on any device from any site. All BE6000 solutions come packaged preinstalled with virtualization and collaboration applications, making implementation quick and easy and cutting operating expenses for companies with from 25 to 1000 employees. All BE6000 systems are shipped preconfigured with a virtualization hypervisor and UC applications software. Organizations can simply activate Unified Communications applications as their requirements grow.
The office-in-a-box BE6000S includes five preselected unified communications applications installed on one integrated ISR router/IP gateway/virtualized blade server device and can handle as many as 150 workers and 300 endpoint devices. The mid-market Business Edition 6000M includes four UC software application options activated on a virtualized Cisco UCS C220 M4 server and can handle as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S Supports 8 collaboration application options enabled on a virtualized Cisco C220 M4 server and has the capacity for up to 1000 users, 2500 endpoint devices, and 100 contact center agents.
For additional details about Progent's expertise with Unified Communications Manager, visit Unified Communications Manager (CUCM or Unified CM) and CallManager design, configuration, upgrades and troubleshooting.
Cisco IP Phones: VoIP and IP Video Phones
A collaboration endpoint is an end-user device, either a hardware handset or a soft phone application on a desktop or mobile computer. In the IP world, each IP endpoint has an Ethernet connection. VoIP phones offer all of the features that an analog phone has, but Voice over IP phones can also have additional features such as being able to connect to the web or host productivity-enhancing applications.
Unlike ordinary PBX technology, in a Cisco IP telephony network you can implement virtually instant moves, additions, and modifications. All you do is move the VoIP phone to your new spot, plug it into the Ethernet jack, and the IP phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All user permissions and configurations are automatically replicated, eliminating the cost and hassle of dispatching support personnel to wiring closets. An additional helpful capability is extension mobility, which enables you to log into any Cisco VoIP phone and receive your personal phone ID and rights.
Cisco provides a wide range of VoIP phones. The low-cost Small Business SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications (DECT) devices offering wide-band audio, compatibility with hosted Internet Protocol telephony systems or an IP PBX, simple deployment and safe online installation, unobtrusive software updates, and browser-based configuration. The value-priced SPA301 is a single-line VoIP phone with no screen or speakerphone, a base dialer that has one Ethernet port, and a wired handset without keys. The SPA302D, intended exclusively for operation with Cisco's SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiple-line wireless Digital Enhanced Cordless Telecommunications (DECT) handset that supports 10-lines, a 176 x 220 color display, and a keypad with a speakerphone. Cisco's SPA303 is an economical three-line IP phone with two switched Ethernet ports, a 128x64 monochrome screen and a speakerphone.
Cisco's SPA500 Series VoIP phones are low-cost endpoints with support for SIP and SPCP signaling protocols, two integral switch ports, speakerphones, built-in web servers, PoE, and conferencing support. Most versions have a 128 x 64 mono screen display, The SPA501G IP Phone supports eight lines and has eight programmable keys but no hi-res display. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G has four lines and has four programmable buttons. The SPA508G has eight lines and eight soft keys. The SPA509G IP Phone supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no programmable buttons and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has soft buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and features five programmable keys.
Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints intended for infrequent-use environments such as lobbies, hallways, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel mono non-backlit screen, a Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a single-line endpoint with no screen and uses a hook switch for transferring a call or conferencing.
The 7800 Series of budget-priced IP phones are VoIP endpoints featuring backlit mono displays, four programmable keys, 11 dedicated keys, an Ethernet port with PoE, and an integral speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All devices in Cisco's 7800 Series incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio solution. Cisco's EnergyWise power-save technology, offered on the advanced 7800 units, reduces off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone intended for shared locations as well as for employees with infrequent voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered through an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only model in the 7800 line that provides 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device targeted for administrators, contact center agents, and supervisors who have heavy call requirements.
The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 pixel color display, a Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both VoIP phones include a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable buttons.
Cisco's IP Phone 8800 Series is a family of SIP-only endpoints that features desktop units, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature keys. The Cisco IP Phone 8811 includes a backlit mono display and supports Class 2 PoE. Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.
Cisco's wireless VoIP phones are industrial-grade wireless handsets intended for professionals who are mobile within office, warehouse, health-care or other environments where management requires portable phones that provide more control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide mobile on-premises users the benefits of voice over wireless LAN communications in workplaces with 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless VoIP Phone includes a 2.4 inch color screen, a rugged case designed for shock resistance and compliant with IP67 for particulate and moisture resistance, extended batteries, a built-in speakerphone, and a Bluetooth transceiver for hands-free operation with cordless headsets. The 8821-EX Wireless VoIP Phone adds protection against sparking for hazardous work sites. Cisco's 8821-EX also has a case fabricated out of yellow plastics, which makes the 8821-EX easier to locate in a crisis. Learn about Progent's Cisco Wireless IP Phone integration and troubleshooting consultants.
Cisco's legacy 9900 Series of powerful IP endpoints mix high-definition voice with hi-res color screens to offer a rich multimedia experience for managers and executives. Both IP phones in the 9900 family incorporate an SD 24-bit color display, a Bluetooth radio to support a wide range of headsets, and a built-in 1 GE Ethernet switch. The Cisco EnergyWise power-save function is optional and can reduce off-hour energy use by 90 percent. The Cisco IP Phone 9951 features a 5-inch display and supports up to 2 IP Expansion Modules for expanding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated Wi-Fi transceiver for connecting to Voice-over-WLAN networks, and four soft-label touchscreen keys to access Cisco Unified Communications functions. The 9971 supports up to 3 IP Expansion Modules for adding customizable line and function keys.
Unified Communications Applications
Under Cisco's Unified Communications platform, IP voice, video, and other converged applications are separate from the call- and voice-processing infrastructure, and they may be anywhere within the network. A cohesive network infrastructure offers a versatile environment for feature-rich applications and serves as a firm basis for downstream convergence-based software. Cisco works with third-party IT industry companies to offer a broad selection of IP phone and IP video software applications and products. Cisco also supports the ability to develop and administer customized internal applications.
UC application software available from Cisco and supported by Progent include:
Jabber is a unified communications client application that supports presence, IM, voice, HD video, voice messaging, desktop sharing, and online conferencing functions for PCs, Apple Macs, tablets as well as smartphones. Cisco Jabber is a rebranding and combination of the Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important enhancements in the areas of HD video features and desktop sharing, and extending the collaboration experience to more platforms and endpoint hardware. Cisco Jabber works in conjunction with Cisco Unified Communications Manager for call control, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and programmable attendant, and WebEX Meeting for online meetings.
Since Jabber is based on popular communication protocols, it can communicate with a wide selection of third-party platforms. As an example, Extensible Messaging and Presence Protocol allows Jabber users to exchange IM and presence information with a variety of XMPP clients such as Adium for Mac OS, Sametime, and Microsoft Lync. Cisco Jabber collaboration features can be accessed from Microsoft Office applications such as Outlook and Microsoft SharePoint. This extensive platform compatibility optimizes output by delivering a common end-user environment and fully enabling the bring-your-own-device paradigm of networking. Progent can provide the services of certified Exchange consultants and SharePoint experts who can show you how to integrate Jabber with Microsoft's powerful collaboration products. Progent also offers help with Apple iPhone integration and Google Android phone integration and management to help your organization to increase the productivity of your BYOD environment.
Cisco WebEx Meeting Center
WebEX Meeting Center enables online meetings for participants using a web browser or virtually any PC or mobile computer. Cisco WebEx Meeting Center is delivered as software as a service (SaaS) via the Cisco WebEx Cloud. This makes it simple to roll out and expand, streamlines administration, avoids major up-front expenditures, offers high availability and world-class data protection, and delivers fast performance. Important capabilities include the ability to share specific content or an whole screen display with online attendees in real time, the capability to add multimedia into presentations including PowerPoint and Flash videos, session recording plus playback for training and demonstrations, single sign-on and support for Cisco collaboration products like Jabber and Cisco TelePresence, plus strong data privacy and encrypted connections with tight policy control.
WebEX Meeting Center works with Microsoft Windows, Apple Mac, and Linux-powered desktops and notebooks and allows mobile workers to initiate, calendarize, and participate in conferences on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also launch online meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging applications.
Cisco TelePresence Products for In-house Video Conferencing Infrastructure
For medium-size businesses and larger enterprises who wish to create an on-premises or hybrid in-house/cloud solution for teleconferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that deliver high-quality teleconferencing for participants with virtually any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs in conjunction with Cisco Unified CM to deliver multiparty telepresence to converged environments and can expand meetings to incorporate cloud-connected Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of how teleconferencing bandwidth and features should be allotted for each attendee, enabling managers to specify the precise service level and experience required for each user. Cisco TelePresence Content Server captures video conference presentations for real-time streaming as well as video on demand (VOD) viewing.
Cisco Unity Connection and Unity Express for Converged Voice Messaging
Cisco's Unity Connection, an integrated extension of Cisco Unified CM, is a converged voice messaging platform that promotes collaboration by offering a variety of alternatives for accessing voice messages within an environment that is simple to deploy and maintain. Cisco Unity Connection allows you to access and manage voice messages from your email inbox, browser, Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also offers advanced speech-recognition features for hands and eyes free management and powerful Automated Attendant features such as smart routing for incoming phone calls and easily customizable call-screening and message-alert settings. The Cisco Unity Connection platform operates as a VM that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router service module and can accommodate as many as 20,000 voice mailboxes per server.
Cisco Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to mid-size businesses and corporate branch offices with up to 500 workers. Unity Express permits users to access and manage voicemail messages using a Cisco IP Phone display, your web browser, or an email system. ISR Routers for which Unity Express is available as an advanced integration module include Cisco's 1861, 2800, 2900, and 3900 Series. Progent can provide certified configuration and support services for Cisco routers.
Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates closely with CUCM and desktop agent applications like Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to match customers with the right sales or support person. Unified CCE features smart call routing, computer telephony integration, support for multichannel customer contact management, network call queuing, IVR and consolidated company-wide reporting to simplify the creation and management of a large-scale customer contact center. Cisco platforms incorporated in Unified CCE's client contact management ecosystem include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.
Cisco Unified Contact Center Express (CCX) offers an out-of-the-box bundle for building a customer interaction management center for branch or midmarket systems that handle up to 400 agents. Several bundles are available, plus a selection of optional advanced features. Cisco Unified Contact Center Express works with Cisco CUCM and offers intelligent call routing, contact interaction management, integrated reporting, interactive voice response, and the ability to manage voice, email, chat, and social media inquiries. Unified Contact Center Express includes Finesse, a web-based desktop agent that requires no client-side installation. Special options include call-in-queue, expected-wait-time announcements, and productivity optimization with workforce and quality management.
Cisco Mobile Connect and Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach, allows users to be reached via a single phone number that rings at the same time on their Cisco desktop IP Phone and their smartphone. Users can switch live conversations between their desktop IP phone and their smartphone seamlessly. Unanswered calls can be redirected to a Unity or Unity Connection account. Users can create their own access lists that determine which calls are extended to alternate endpoints.
Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning provides an automated process for initial installs and for ďday 2Ē moves, additions, changes, and deletions. A user-friendly console provides a single view of a subscriber and the subscriber's services. Cisco Prime Collaboration substantially accelerates site rollouts and minimizes the effort required for future updates. Prime Collaboration also provides advanced analytics that show application adoption and consumption rates, allowing administrators to optimize resources and further reduce total cost of ownership.
Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco Unified Communications environments to communicate with public networks and with users operating beyond the corporate firewall. Cisco's portfolio of communication gateways deliver unified communications support for a broad range of gateway as well as session-border-control deployments.
Communications gateways offered by Cisco and supported by Progent's certified consultants include:
Cisco Expressway Collaboration Gateway
Cisco's Expressway is a powerful converged media gatekeeper that allows organizations to allow workers, suppliers, consumers, or partners who are working on different network environments, collaboration platforms, or endpoint equipment to connect to Unified Communication features. The Expressway collaboration gateway integrates with a Cisco CM deployment or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco Hosted Collaboration Solution (HCS) to help make productive collaboration more pervasive. Important capabilities of Cisco Expressway are:
Cisco Unified Border Element
- Mobile and Remote Access: Remote users with any Jabber-compatible desktop or handheld computer or teleworkers with Cisco TelePresence endpoints get the convenience of single-sign-on (SSO) plus Transport Layer Security (TLS) and are able to access all their collaboration applications (video, voice, rich content IM, and realtime presence) without the inconvenience starting a VPN connection. In addition, telecommuters can utilize their Cisco TelePresence endpoints without a VPN, providing a user environment at home identical to the office.
- Jabber Guest Support: Cisco Expressway is required for enabling Jabber Guest, which permits ďguestsĒ to communicate with your business easily and safely using lightweight web-browser and mobile multimedia phone calls.
- Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Expressway offers a world-class, scalable meeting environment that seamlessly integrates voice, high-definition video, and data sharing to any client, at any location, using any device.
- Interoperability: In case your organization already has third-party video systems, Cisco Expressway can assist you to move easily to Cisco technology whenever you choose. Cisco Expressway offers video interoperability with industry standard H.323, H.264 SVC, or SIP environments. Interoperability standards supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 SVC to H.264/AVC.
Cisco Unified Border Element is an enterprise-class session border gateway that interconnects converged business communications systems to the public switched telephone network. In addition to providing session border control, Cisco Unified Border Element provides simple and cost-efficient collaboration outside the firewall. Important collaboration features supported by CUBE include:
CUBE software can be licensed on Cisco IOS software and can be deployed on many of Cisco's enterprise-class router platforms, which include ASR 1000 routers, the ISR 4000 line, the ISR G2, and high-end versions of the 800 Series fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual application container.
- WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based conferencing
- Voice and Video recording
- Enterprise Call-center and interactive-voice-response solutions
- Policy-led evaluation of phone calls
- Business-to-business teleconferencing over SIP
Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 Series is an all-in-one VoIP communications system for small organizations. UC500 packages deliver voice, data, voicemail, auto attendant, IP video, security, and wireless capabilities, run with older generation Cisco IP Voice phones, and support PSTN connections.
Cisco's legacy UC500 VoIP gateway was the heart of a complete unified communications solution
All Cisco's UC500 series bundles include a compact switch appliance with 8 PoE ports plus additional FXS and foreign exchange office (FXO) interfaces, a firewall, and VPN support. Built-in WiFi is an option. VoIP user capacity can be increased by connecting with Cisco Catalyst Express switches. Every UC500 offering also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system allows 24 to 32 users and has 8 FXO interfaces. The Cisco UC560 system supports 48 users and 12 foreign exchange office ports.
Progent's seasoned VoIP consultants can assist you to support your legacy UC500 VoIP system or design and carry out a smooth upgrade to a modern IP telephony and voicemail system like Cisco's Business Edition 4000.
How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent can provide remote or onsite access to a certified CCIE Collaboration specialist to help you to design, install, administer and repair unified communications networks that incorporate Cisco Unified Communication technology in a centralized, distributed, or hybrid environment. Progent's Cisco-certified consultants have in-depth backgrounds with Cisco Unified Communications Manager and CallManager, IP voice and video phones and soft phones, UC applications such as Jabber and WebEx Meeting Center, Cisco's immersive telepresence products, collaboration gatekeepers, tools incorporated into Cisco switches and routers. Progent can also provide expertise with related technologies such as Cisco SRST, Cisco Unified Border Element, H.323 and SIP gateways, CAC, IP voice trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP integration experts can in addition assist you to build SIP connectivity environments that include SIP IP voice phones and video endpoints, SIP-based CUBE trunks, SIP conferencing and SIP administration tools with Cisco Unified CM.
Progent's custom application developers can build specialized unified communications applications that will help your organization to incorporate the features of Cisco Unified Communications Manager into your business operations for increased efficiency. Progent can revue your current network and Internet access architecture to make sure your environment is configured to support business-quality Voice over IP and high-definition video, assist you to select and install Cisco hardware and software that make sense for your current needs and downstream expansion goals, and integrate your Cisco collaborative communications solution with technology from other suppliers. Progent's CISSP-ISSAP certified network security consultants can show you how to create, carry out, and validate an enterprise-wide security and compliance strategy for your unified communications ecosystem. Also, Progent can assist you to configure Cisco fault-tolerant technologies like Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control redundancy in branch office and telecommuter environments, and Progent's disaster recovery preparedness experts can help you create a sensible DR/BC strategy to ensure the availability of your business-critical communications environment.
Unified Communications Manager/CallManager Migration Consulting
Releases of Cisco Unified Communications Manager 8.6 lower than 8.6 and every version of its predecessor CallManager have arrived at end-of-life. This means Cisco will cease to enhance, repair, or test this older software. Security patches for this business-critical application will stop, which in certain situations could create regulatory compliance or legal liability issues.
Progent will continue to offer world-class support services for end-of-life versions of Unified CM and Cisco CallManager, but in case your business is now running a legacy edition of this critical software you should begin now to prepare for your migration. Progent's Cisco-certified consultants can assist your company to migrate efficiently to the latest version of Cisco Unified CM and can routinely save clients as much as 50% off consulting expense compared to competing computer service companies thanks to Progent's documented procedures and experience in this practice area. By adhering to leading practices, Progent can ensure that your organization gets a fast payback on your investment by helping you take full advantage of the enhanced features, lower management and maintenance costs, more engaging collaboration capabilities, and tighter data protection offered by the current version of Cisco Unified CM.
Progent's upgrade consulting services include return-on-investment assessment, project management, pilot testing and validation, Cloud integration, configuring endpoint devices from Cisco and third-party providers, mobile connectivity, security and compliance consulting, streamlined management, business continuity planning, network infrastructure design, staff and user training, and continuing consulting services and troubleshooting. Progent also offers ultra-affordable upgrade service bundles to make sure your costs are predictable and under control.
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In order to contact Progent about consulting support for Cisco networking, call 1-800-993-9400 or visit Contact Progent.