Cisco Voice over IP ConsultingExchanging real-time voice and video over Internet Protocol has progressed from simply being being a savvy way to cut phone carrier bills to being an indispensable tool for collaboration and productivity. Unified communications, once limited to integrating Internet-based voice calls and faxing on one platform to take the place of traditional PBX equipment, today includes voice and video, mobility, messaging, presence, collaboration services, and more all within a centralized framework that is manageable, extensible, secure, fault-tolerant, cost-effective, and intuitive.

Cisco is the global leader in providing the hardware and software infrastructure required to support the modern model of unified communications (UC). Cisco's UC solution adds to the efficiency of IT systems by slashing operational expenses; combining multiple collaboration features with popular software programs to improve user output; supporting collaboration among workers, associates, and vendors to save effort and enhance business results; and simplifying the support of your communications infrastructure.

Cisco's UC solutions address several main product areas:,

  • Call Control Platforms for controlling calls and sessions
  • VoIP and Video Phones and Softphones to optimize end-user engagement
  • Unified Communications Software Applications for easy access to real-time, IM, voice and video, voice messages, desktop sharing, and conferencing
  • IP Gateways for accessing public networks and teleworkers
Progent can provide the remote or on-premises consulting services of a Cisco-certified CCIE (Collaboration) specialist who can help organizations of all sizes to design, install, administer, upgrade, optimize, move, and troubleshoot Cisco UC products so that you highest business value of your communications system. Progent can provide advanced support for all components of Cisco's unified communications solutions such as call management software, VoIP and softphones, and teleconferencing software. Progent in addition provides consulting and support for Cisco's rich media-optimized infrastructure such as ISR routers, Catalyst switches, ASA firewalls, and IOS voice gateways.

Call Control Software - Unified Communications Manager (CallManager)
Cisco Unified Communications Consulting and SupportCisco's call-processing agent is the centerpiece of Cisco's IP collaboration solution and gives you the versatility to deploy a centralized call-processing model, a decentralized model, or a combination of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands corporate telephony features to packet telephony products such as VoIP handsets, media processing products, Voice over IP gateways, and multimedia programs throughout the IT environment. Cisco Unified Communications Manager supports extra voice, video, and data services such as unified messaging, video conferencing, and group-based customer communication networks.

The most recent release of Cisco Unified CM, previously named CallManager, offers a wealth of enhancements that speed up your return on investment by cutting administrative and support expenses, increasing worker productivity, facilitating teamwork, accommodating the bring-your-own-device style of working, fortifying data protection, and making optimal utilization of IT infrastructure. Top new features include automatic dial-plan replication, streamlined certificate management, expanded support for single sign-on (SSO) for managers and end users, device-independent call recording, on-the-road access without requiring VPN, a new self-provisioning utility that makes it easy for users to install their preferences for all of their endpoints, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a central Cisco Unified Communications Manager cluster to control call processing for customers at distributed locations, IT managers can help ensure non-stop phone operation through Cisco SRST, an IOS Software image for routers. If a WAN connection breaks, Cisco SRST in the Cisco router provides basic UC Manager services until the connection is restored. To learn about Progent's consulting support for Cisco routers, see consulting support for Cisco ISR routers.

For small business networks, branch locations, and retail environments that do not require the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express offers a cost-effective solution that handles the requirements of locations with up to 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco ISR router, smaller organizations can quickly deploy a converged voice/data environment.

The Cisco BE6000 is a line of turn-key solutions that offer essential collaboration features including routing, IP gateway, premium voice/video, messaging, instant messaging and real-time presence, teleconferencing, and paging support, enabling any end user to connect on any device from anywhere. All BE6000 solutions are shipped preinstalled with virtualization and Unified Communications applications, making deployment quick and easy and reducing operating expenses for organizations with as many as 1000 workers. All BE6000 solutions come preloaded with virtualization and UC applications software. Organizations can simply activate collaboration software applications when their needs grow.

The office-in-a-box Business Edition 6000S includes five preselected UC software applications installed on a single integrated 2921V ISR router/gateway/virtualized E1600 M2 server device and can handle a maximum capacity of 150 workers and 300 endpoint devices. The mid-market Business Edition 6000M includes four UC application options enabled on a virtualized Cisco UCS C220 M4 server platform and supports up to 1000 workers, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H Supports 8 UC application options enabled on a virtualized Cisco UCS C220 M4 server and has the capacity for as many as 1000 users, 2500 devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager (CallManager), see Unified Communications Manager (Unified CM) and CallManager planning, configuration, migration and troubleshooting.

Cisco IP Phones: VoIP and IP Video Phones
A collaboration endpoint is a user device, either a hardware handset or a soft phone application that runs on a PC or handheld computer. In the IP world, every VoIP handset or soft phone is Ethernet connected. Voice over IP phones have all of the features that an ordinary phone has, but IP phones can also offer additional functions such as being able to access the web or host productivity-enhancing applications.

Cisco IP Phones HelpIn contrast to ordinary Private Branch Exchange technology, in a Cisco IP telephony network you can perform virtually instant moves, additions, and modifications. All you do is take the IP phone to your new spot, plug it into the Ethernet connection, and the IP phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All user permissions and settings are programmatically re-established, doing away with the expense and delay of sending technicians to wiring closets. Another helpful capability is extension mobility, which enables you to log into any Cisco VoIP device and receive your own phone number and rights.

Cisco provides a broad range of Unified CM phones. The low-cost Small Business SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications phones offering wide-band voice, support for hosted Internet Protocol phone systems or an IP private branch exchange, easy deployment and secure online provisioning, unobtrusive software upgrades, and web-based set up. The low-end SPA301 is a single-line IP endpoint with no screen or speakerphone, a base dialer that has a single Ethernet connector, and a corded handset without a keypad. The SPA302D, designed solely for operation with the Cisco SPA232D DECT Analog Telephone Adapter, is a multiple-line cordless DECT handset that supports 10-lines, a 176 x 220 pixel color display, and a dial pad with speakerphone capability. Cisco's SPA303 is an affordable 3-line IP phone with dual switched Ethernet ports, a 128x64 monochrome graphical display and a speaker.

Cisco SPA500 Series IP Phones Consulting ServicesCisco's SPA500 family VoIP phones are affordable endpoints that support SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet, and conferencing support. Most models have a 128 x 64 mono screen display, The SPA501G IP Phone supports eight lines and has eight soft keys but no hi-res display. The SPA502G IP Phone supports a single line and has no programmable keys. The SPA504G VoIP phone supports four lines and has four programmable buttons. The SPA508G IP Phone supports eight lines and eight soft keys. The SPA509G IP Phone supports 12 lines and features 12 soft buttons. The SPA512G IP Phone supports four lines, no programmable keys and supports Gigabit Ethernet. The SPA514G IP Phone supports four lines, has soft keys, and supports Gigabit Ethernet. The high-end SPA525G2 VoIP phone has a 320 x 240 pixel color display, supports five lines, and features five programmable keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints designed for infrequent-use settings like cafeterias, elevators, and conference facilities. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome non-backlit screen, an integrated 10/100 Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line endpoint with no display and uses a hook switch for transferring a call and joining a conference.

The 7800 line of economical IP phones are VoIP endpoints featuring backlit monochrome screens, four soft buttons, 11 dedicated keys, an integral Ethernet switch with PoE, and a speakerphone. The 7800 Series IP Phones support only the SIP call control protocol. All models in Cisco's 7800 line incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, available on the advanced 7800 models, reduces after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for common areas and for workers with occasional-to-light call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered via an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 screen and is the only device in the 7800 line to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device targeted for administrative staff, contact center personnel, and managers who have significant voice communications needs.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 pixel color display, a Gigabit Ethernet switch, Class 3 PoE, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch display and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a line of SIP-only IP phones that includes desktop devices, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 fixed-feature keys. Cisco's IP Phone 8811 includes a backlit monochrome screen and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration and Troubleshooting SupportCisco's wireless VoIP phones are hardened wireless handsets intended for professionals who are mobile within office, warehouse, health-care or other environments where IT management requires portable phones that offer more control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones provide on-the-move onsite workers the advantages of voice over wireless LAN communications in workplaces that support 802.11x Wi-Fi. Cisco's 8821 Wireless VoIP Phone includes a hi-res color screen, a durable shell designed to withstand dropping and IP67 for dust and moisture resistance, long-life batteries, a full-duplex speakerphone, and an integrated Bluetooth 4.0 transceiver to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds spark suppression for use in hazardous work sites. Cisco's 8821-EX also has a shell made out of industry-standard yellow plastics, which makes it easier to locate during an emergency. Find out about Progent's Cisco Wireless IP Phone integration and troubleshooting consultants.

Cisco 9900 Series Voice over IP Phones ConsultantsCisco's discontinued 9900 Series of advanced IP endpoints mix high-quality voice with high-resolution color displays to offer a rich collaborative experience for knowledge professionals and executives. Both IP phones in this line feature a Standard Definition 640x480 pixel color screen, a Bluetooth 2.0 radio to work with a wide selection of headsets, and an integrated Gigabit Ethernet port. The Cisco EnergyWise feature is offered as an option and can lower off-work power consumption by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Color Key Expansion Modules for adding scalability to programmable line and function keys. The IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi radio for connecting to Voice-over-WLAN networks, and 4 programmable touchscreen keys to access Cisco UC features. The 9971 IP phone allows up to 3 Cisco IP Expansion Modules for adding scalability to programmable line and function keys.

Unified Communications Application Software
Within Cisco's Unified Communications platform, IP voice, video, and other converged applications are physically isolated from the call-processing and voice-processing mechanism, and they may reside anywhere within the system. A cohesive connectivity framework provides an open environment for powerful applications and serves as a firm basis for future convergence-based applications. Cisco works with leading IT industry vendors to offer a broad range of IP telephony and IP video software applications and products. Cisco also supports the ability to create and administer specialized internal applications.

Collaborative applications offered by Cisco and supported by Progent's consultants include:

Cisco Jabber
Jabber is a UC application that supports presence, instant messaging, voice, video, voicemail, screen sharing, and real-time conferencing functions for Windows PCs, Macs, iPads and Android tablets as well as smartphones. Jabber is a rebranding and integration of the Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with major enhancements to HD video features and desktop sharing, and extending the team experience to more operating systems and endpoint hardware. Jabber works with Cisco Unified CM for call and session control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and automated attendant, and WebEX Meeting for online meetings.

Because Cisco Jabber utilizes key communication standards, it can communicate with a broad selection of third-party platforms. As an example, XMPP enables Cisco Jabber users to trade IM and presence data with a variety of XMPP clients such as Adium for Mac OS, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features are available from Microsoft Office applications including Outlook and SharePoint. This broad platform support optimizes output by providing a common user environment and fully enabling the BYOD paradigm of computing. Progent can provide the services of Microsoft-certified Exchange consultants and SharePoint programmers who can assist you to integrate Jabber with Microsoft's popular collaboration products. Progent also offers expertise with iPhone integration and Google Android phone integration and management to assist your organization to enhance the business value of your BYOD ecosystem.

WebEX Meeting Center
Cisco WebEx Meeting Center provides web conferencing for users with a browser or virtually any PC or mobile device. WebEx Meeting Center is offered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it simple to deploy and expand, reduces the cost of administration, eliminates heavy up-front expenditures, offers maximum uptime and enterprise-grade data protection, and delivers consistently high performance. Key capabilities include support for sharing specific content or an entire screen with remote attendees in real time, the capability to embed multimedia into presentations including Microsoft PowerPoint and Flash animations, session and content recording plus editing and playback for future reference and training, single sign-on and support for other Cisco collaboration products like Cisco Jabber and TelePresence, plus stringent data privacy and encrypted connections with tight policy management.

WebEx Meeting Center Web Conferencing Consulting Services

WebEX Meeting Center works with Microsoft Windows, Apple Mac, and Linux desktops and allows mobile users to launch, schedule, and take part in meetings on Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also initiate online conferences with a few clicks from Microsoft Office, Outlook, Notes, and a selection of instant messaging applications.

Cisco TelePresence Portfolio for On-premises Teleconferencing Infrastructure
For midsize organizations and larger enterprises who wish to create a local or hybrid local/cloud environment for teleconferencing, Cisco offers a selection of Cisco TelePresence platforms that deliver high-definition video conferencing for participants with virtually any IP endpoint at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified CM to deliver multiparty video, audio and content sharing to unified communications deployments and can expand meetings to support cloud-based WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of the way video conferencing resources are allotted for every individual participant, enabling administrators to define the exact service level and experience needed for each user. Cisco TelePresence Content Server records video and presentations for real-time distribution as well as on-demand playback.

Cisco Unity Connection Platform and Unity Express for Converged Voice Messaging
The Cisco Unity Connection, an extension of Unified CM, is a unified voicemail platform that accelerates collaboration by providing flexible set of alternatives for accessing voice messages within a framework that is easy to implement and administer. Cisco Unity Connection lets you access and manage your voice messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also provides advanced voice-recognition features for hands and eyes free operation and extensive Automated Attendant capabilities such as smart routing for inbound phone calls and easily customizable call-screening and message-alert options. The Cisco Unity Connection system runs as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router service module and can support as many as 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), available in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response (IVR), and greeting services for small to medium businesses (SMBs) and enterprise branch offices with up to 500 users. Unity Express permits users to access and manage voicemail messages using a Cisco IP Phone screen, a browser, or your email system. Integrated Services Routers for which Cisco Unity Express is available as a network module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent offers certified deployment and troubleshooting services for all Integrated Services Routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates closely with Cisco Unified Communications Manager and desktop agent applications such as Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to connect customers with the right sales or support person. Unified CCE or UCCE offers smart call distribution, computer telephony integration, multichannel customer contact management, call queuing, IVR and consolidated company-wide reporting to streamline the creation and administration of a large-scale customer contact center. Cisco platforms incorporated in Unified CCE's customer interaction management ecosystem include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (CCX) provides an out-of-the-box solution for building a customer interaction management center for mid-scale deployments that support up to 400 agents. Several bundles are available, as well as a selection of special options. Unified Contact Center Express integrates closely with Cisco Unified Communications Manager and offers smart call routing, client interaction management, reporting, IVR, and management of voice, email, chat, and social media inquiries. Cisco Unified CCX comes with Finesse, a browser-based customizable desktop agent that requires no client software setup. Optional enhancements include call-in-queue, estimated-wait-time announcements, and productivity optimization with workforce and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, popularly known as Single Number Reach, makes it possible for users to be reached from a single phone number that rings simultaneously on their Cisco desktop IP Phone and their mobile phone. Users can transfer live calls between their desktop IP phone and their cell phone without disruption. Calls that are not answered can be transferred to a Cisco Unity or Unity Connection voicemail account. Users can create personal access lists that specify which calls get directed to different phones.

Cisco Prime Collaboration Provisioning
Prime Collaboration Provisioning offers an automated platform for first-time installs and for follow-on moves, adds, changes, and deletions. An intuitive interface provides a unified view of a user and the subscriber's services. Cisco Prime Collaboration Provisioning significantly speeds up company-wide rollouts and minimizes the time needed for ongoing changes. Prime Collaboration also provides management analytics including application adoption and consumption rates, enabling administrators to optimize resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco converged communications deployments to communicate with public systems and with clients working beyond the firewall. Cisco's portfolio of communication gateways provide unified communications services for a broad range of gateway as well as session-border-control applications.

Collaboration gateways offered by Cisco and supported by Progent include:

Expressway Communication Gateway
Cisco's Expressway is an advanced collaboration gatekeeper that enables organizations to provide workers, suppliers, consumers, or partners who are using different network environments, workgroup applications, or endpoint equipment to connect to Unified Communication features. Cisco's Expressway gateway integrates with a Cisco Communications Manager system or Cisco BE6000, or can be accessed through the cloud with Cisco Hosted Collaboration Solution to help make productive collaboration more universal. Important capabilities of Expressway are include:

  • Mobile and Off-site Connectivity: Remote users with any Jabber-supported client or telecommuters with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) and of Transport Layer Security (TLS) and can access all their Jabber workloads (high-definition video, business-quality voice, rich content instant messaging, and presence) without the inconvenience a VPN. Also, teleworkers have the ability to utilize their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home the same as the office.
  • Jabber Guest Support: Expressway is integral for supporting the Cisco Jabber Guest, which allows “guests” to interact with your organization simply and securely using lightweight web-browser and mobile video calls.
  • Cisco Cloud Access: Cisco Expressway can act as a gateway that creates a path between onsite Cisco or non-Cisco systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Expressway offers a world-class, extensible conferencing environment that transparently integrates voice, video, and data sharing to anyone, anywhere, on any endpoint.
  • Interoperability: If your company already has third-party video systems, Cisco Expressway can help you to move easily to Cisco technology when you choose. Cisco Expressway provides video interoperability with standards-based H.323, H.264 SVC, or Session Initiation Protocol environments. Gateway standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 SVC to AVC/H.264.
Cisco Unified Border Element
The Cisco Unified Border Element is an enterprise-class session border gateway that connects unified communications systems to the IP public switched telephone network (PSTN). Beyond offering session border control, Cisco Unified Border Element (CUBE) delivers simple and cost-efficient collaboration beyond the corporate firewall. Important unified communications functions supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-media-connected conferencing
  • Voice/Video recording
  • SIP-based Call-center and IVR applications
  • Policy-based security evaluation of voice calls
  • B2B telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS software and can be run on many of Cisco's enterprise-class routers, including Cisco's ASR 1000, the Cisco ISR 4000 Series, the ISR G2, and high-end versions of the 800 Series fixed-configuration routers. The virtualized CUBE, called vCUBE, runs in an ESXi virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 Series is an all-in-one VoIP communications appliance and software package for small businesses. UC500 packages provide voice, data, voicemail, auto attendant, video, security, and wireless capabilities, run with older generation Cisco VoIP endpoints, and support public switched telephone network interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a comprehensive unified communications ecosystem

All Cisco's UC500 series bundles include a desktop switch with 8 Power-over-Ethernet (PoE) interfaces plus additional FXS and FXO ports, a firewall, and VPN. Built-in WiFi is an option. User capacity can be expanded by connecting with Cisco Catalyst Express companion switches. Every UC500 model also includes software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 FXS and 4 FXO interfaces. The Cisco UC540 system allows 32 clients and provides 8 foreign exchange office ports. The Cisco UC560 system allows 48 users and 12 FXO ports.

Progent's seasoned VoIP consultants can help you to maintain your legacy UC500 VoIP system or design and implement an efficient upgrade to a current IP telephony and voicemail system like the Cisco cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers online or onsite access to a certified CCIE Collaboration expert to assist you to design, install, manage and troubleshoot unified communications networks based on Cisco Unified Communication products in an in-house, distributed, or hybrid environment. Progent's Cisco consultants have extensive backgrounds integrating Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing technologies, communication gatekeepers, tools incorporated into Cisco switches and routers. Progent can also offer support for related technologies like Cisco Survivable Remote Site Telephony, CUBE, SIP gateways, CAC, VoIP trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration experts can also help you to create SIP connectivity solutions that incorporate SIP-based IP voice phones and media endpoints, SIP trunks, SIP conferencing and SIP administration tools with CUCM.

Progent's application developers can build specialized IP telephony software that will help your business to incorporate the features of Cisco Unified Communications Manager into your business operations for increased productivity. Progent can evaluate your current network and Internet access infrastructure to determine whether your environment is optimized to support high-quality VoIP and high-definition video, help you to select and deploy Cisco products appropriate for your present needs and downstream growth goals, and interface your Cisco collaborative communications products with products from other suppliers. Progent's CISSP-ISSAP certified network security consultants can assist you to create, carry out, and validate an enterprise-wide security and compliance plan for your unified communications ecosystem. Also, Progent can assist your organization to deploy Cisco fault-tolerant mechanisms like Cisco Unified Survivable Remote Site Telephony for affordable call control backup in remote-branch and teleworker sites, and Progent's disaster recovery and business continuity planning experts can help you create a viable DR/BC strategy to protect your business-critical unified communications system.

Cisco Unified Communications Manager/CallManager Migration Services
Releases of Unified Communications Manager 8.6 before 8.6 and all releases of CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to develop, fix, or test the product software. Security updates for this business-critical application will end, which in some circumstances could cause regulatory compliance or even potential liability problems.

Progent continues to provide premier consulting and troubleshooting support for outdated editions of Cisco Unified CM and Cisco CallManager, but if your company is now running an out-of-dated edition of this essential application you should start immediately to prepare for your upgrade. Progent's Cisco-certified consulting professionals can assist your company to migrate non-disruptively to the current release of Unified Communications Manager and can typically save clients as much as 50% off consulting fees compared to most IT service firms because of Progent's documented process and hands-on experience in this area. By adhering to leading practices, Progent can ensure that your organization realizes a quick return on your IT investment by showing you how to take full advantage of the new and improved features, lower management and support costs, more productive collaboration capabilities, and tighter data protection provided by the newest version of Cisco Unified CM.

Progent's migration consulting services include return-on-investment assessment, project management or co-management, pilot testing and validation, Cloud integration, configuring endpoint devices from Cisco and other vendors, smartphone and tablet connectivity, data protection consulting, management automation, disaster recovery/business continuity planning, network topology design, training for IT staff and end users, and continuing consulting and troubleshooting. Progent also has put together ultra-affordable upgrade service bundles to keep your costs visible and under control.

To see additional details concerning Progent's engineering help for Cisco networking products, pick a topic:

In order to ask Progent about professional support for Cisco products, call 1-800-993-9400 or go to Contact Progent.

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