Exchanging real-time voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a shrewd method to reduce phone bills to being a required tool for collaboration and productivity. Unified communications, at one time restricted to managing Internet-based voice calls and faxing on one system in order to take the place of traditional PBX systems, now encompasses VoIP and video, mobile communications, instant messaging, real-time presence, collaboration services, and more all in a cohesive framework that is manageable, extensible, highly secure, fault-tolerant, cost-effective, and intuitive.
Cisco is the global leader in providing solutions required to support the new model of unified communications (UC). Cisco's unified communications product line enhances the efficiency of information networks by cutting operating costs; combining rich media functions with popular software applications to improve worker output; supporting collaboration among employees, associates, and suppliers to save effort and improve business outcomes; and simplifying the management of your communications infrastructure.
Cisco's Unified Communications solutions include these primary product areas:,
Progent offers the remote or on-premises consulting services of a Cisco-certified CCIE (Collaboration) expert to assist businesses of all sizes to design, configure, administer, migrate, optimize, relocate, and repair Cisco unified communications products so that you highest strategic value of your UC system. Progent offers expert support for every facet of Cisco's unified communications solutions including call processing and control software, IP phones and softphones, and immersive telepresence platforms. Progent also provides consulting and troubleshooting services for Cisco's realtime media-optimized infrastructure including ISR routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.
- Call Control Platforms for managing rich media calls and sessions
- Communications Endpoints to enhance worker productivity
- Unified Communications Software Applications for easy access to real-time, IM, voice and video, phone messages, white boarding, and voice/video conferencing
- IP Gateways for providing connectivity with outside networks and teleworkers
Call Control Software - Unified Communications Manager/CallManager
Cisco's call-processing agent is the heart of the Cisco IP collaboration portfolio infrastructure and gives you the flexibility to implement a centralized call-processing design, a decentralized model, or a combination of both. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) extends corporate telephony features to packet telephony network devices such as IP handsets, media management appliances, Voice over IP gateways, and mixed media applications throughout the network. Unified Communications Manager supports additional multimedia services including unified messaging, video conferencing, and collaborative client interaction networks.
The most recent version of Cisco Unified CM, previously known as CallManager, includes a wealth of improvements that expedite your return on investment by cutting management and support costs, improving user productivity, enhancing collaboration, supporting the BYOD style of computing, fortifying security, and allowing efficient use of IT infrastructure. Headline innovations include automatic dial-plan replication, streamlined certificate control, expanded support for single sign-on for administrators and users, device-agnostic call recording, on-the-road connectivity without the need for VPN tunneling, a revamped self-care utility that makes it easy for users to select their options and preferences for all of their endpoints, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.
When you deploy a centralized Unified Communications Manager cluster to manage call processing for customers at remote locations, administrators can help achieve continuous call operation through Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for routers. If a WAN link breaks, Cisco Survivable Remote Site Telephony incorporated in the router provides basic UC Manager services until the connection is restored. For information about Progent's consulting services for Cisco routers, see consulting and troubleshooting support services for Cisco ISR routers.
For small businesses, branch offices, and retail environments that do not need the full feature set offered by Unified CM, Unified Communications Manager Express, previously named CallManager Express provides an economical solution that handles the requirements of locations with as many as 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software running on a Cisco router, smaller offices can rapidly deploy a unified voice/data environment.
Cisco's Business Edition 6000 is a line of one-stop platforms that offer fundamental unified communications capabilities such as routing, IP gateway, high definition voice and video, messaging, instant messaging and presence, conferencing, and paging services, enabling any end user to collaborate on any endpoint device from any location. All solutions come preinstalled with a virtualization hypervisor and Unified Communications applications, making implementation quick and simple and reducing operating expenses for companies with as many as 1000 employees. All BE6000 versions come preinstalled with virtualization and UC applications software. Organizations can instantly enable UC applications as their needs evolve.
The entry-level Business Edition 6000S supports five standard UC software applications installed on one integrated 2921V ISR router/gateway/virtualized E1600 M2 server platform and supports a maximum capacity of 150 workers and 300 endpoint devices. The mid-market Business Edition 6000M includes 4 UC software application options enabled on a virtualized Cisco UCS C220 M4 server and can handle as many as 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports eight collaboration software application options activated on a single virtualized Cisco UCS C220 M4 server and supports as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.
For additional information about Progent's support for Unified Communications Manager (CallManager), visit Cisco Unified Communications Manager (CUCM) and Cisco CallManager design, configuration, upgrades and troubleshooting.
IP Phones: IP Voice and IP Media Endpoints
A collaboration endpoint is a user device, and can be a hardware phone set or a software phone program on a PC or handheld computer. In the IP environment, each IP handset or soft phone is Ethernet connected. VoIP phones offer all of the functions that an ordinary phone handset has, but Voice over IP phones often provide extra features such as being able to access websites or run business applications.
Unlike traditional Private Branch Exchange systems, in a Cisco IP phone network you can perform almost instant moves, adds, and changes. You merely take the IP handset to your new spot, attach it to the Ethernet jack, and the handset announces itself with Cisco Unified Communications Manager (formerly CallManager). All client permissions and configurations are programmatically replicated, eliminating the expense and delay of dispatching technicians to rewire connections. An additional efficient feature is extension mobility, which enables you to log into any Cisco IP phone and receive your own phone ID and rights.
Cisco offers a broad selection of VoIP hardware endpoints. The entry-level Small Business SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications (DECT) phones that feature wide-band voice, support for hosted IP telephony environments or an IP PBX, easy deployment and highly secure remote installation, unobtrusive software upgrades, and browser-based configuration. The value-priced SPA301 is a one-line IP phone with no display or speakerphone, a base dialer with a single Ethernet port, and a corded handset with no a keypad. The SPA302D, intended exclusively for operation with Cisco's SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiline cordless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a 176 x 220 pixel color display, and a dial pad with a speakerphone. Cisco's SPA303 is an entry-level 3-line SIP-based IP phone with two switched Ethernet ports, a 128x64 monochrome graphical display and a speaker.
The SPA500 line VoIP phones are affordable endpoints that support SIP and SPCP call control protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet, and conferencing capability. Most versions have a 128 x 64 pixel monochrome screen display, The SPA501G has eight lines and has eight soft buttons but no LCD screen. The SPA502G has a single line and has no programmable buttons. The SPA504G has four lines and has four programmable keys. The SPA508G has eight lines and eight programmable keys. The SPA509G VoIP phone supports 12 lines and has 12 soft buttons. The SPA512G IP Phone supports four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has programmable buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color display, supports five lines, and has five soft keys.
Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice devices intended for occasional-use environments like cafeterias, hallways, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel mono screen, a Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a screen and uses a hook switch for transferring a call or joining a conference.
The 7800 Series of value-priced IP phones are VoIP desktop devices with backlit monochrome screens, four soft keys, 11 dedicated buttons, an integral Ethernet switch with PoE, and a speakerphone. The 7800 Series support only the SIP signaling protocol. All models in Cisco's 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save technology, available on the higher end 7800 models, cuts off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for common locations as well as for employees with infrequent call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered via an extra-cost handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 display and is the only model in the 7800 family to support 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line device intended for administrative staff, call center personnel, and managers who have significant call requirements.
The Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 pixel color display, an integral 10/100/1000 Ethernet switch, Class 3 PoE, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G features four lines. Both IP phones include a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.
Cisco's IP Phone 8800 Series is a family of SIP-only endpoints that features desktop devices, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 fixed-feature keys. The Cisco IP Phone 8811 includes a mono display and supports Class 2 PoE. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.
Cisco's wireless IP phones are hardened Wi-Fi handsets designed for workers who are mobile within office, warehouse, retail or other environments where IT management wants user endpoints that offer more control, data security and ruggedness than is possible with the BYOD mode of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones provide on-the-move on-premises users the benefits of voice over wireless LAN communications in workplaces with 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone includes a hi-res color screen, a rugged case rated Mil-SPEC 810G to withstand dropping and IP67 for particulate and splash resistance, long-life batteries, a full-duplex speakerphone, and an integrated Bluetooth radio for hands-free operation with cordless headsets. Cisco's 8821-EX Wireless IP Phone adds anti-sparking protection for use in hazardous environments. The 8821-EX also has a case fabricated out of yellow plastics, which makes the 8821-EX easy to find in an emergency. Learn about Progent's Cisco Wireless VoIP Phone integration consulting.
Cisco's legacy 9900 Series of high-performance VoIP endpoints combine high-quality voice with hi-res color screens to deliver a rich collaborative unified communications solution for knowledge professionals, managers, and executives. The two IP phones in the 9900 line feature a Standard Definition 640x480 pixel color display, a Bluetooth 2.0 transceiver to work with a broad range of headsets, and a built-in 1 GE Ethernet switch. The Cisco Power Save function is optional and can lower off-work power consumption by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Expansion Modules for adding programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi radio for deployment with Voice-over-WLAN environments, and 4 customizable touchscreen keys to invoke Cisco Unified Communications features. The 9971 VoIP phone supports up to 3 IP Expansion Modules for adding scalability to programmable line and function keys.
Cisco Unified Communications Application Software
Within Cisco's Unified Communications platform, IP voice, IP video, and other UC applications are physically isolated from the call- and voice-processing mechanism, and they may be anywhere within the system. A single connectivity infrastructure provides an open environment for powerful business applications and provides a solid foundation for downstream convergence-based applications. Cisco cooperates with third-party technology partners to provide a broad selection of IP phone and video applications and products. Cisco also enables the ability to create and manage customized internal programs.
UC applications available from Cisco and supported by Progent's consultants include:
Cisco Jabber is a UC client application that provides presence, IM, business-quality voice, HD video, voicemail, screen sharing, and online conferencing capabilities for Windows PCs, Macs, tablets as well as iPhones, Android phones, and Blackberries. Cisco Jabber is an evolution and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with important improvements to HD video features and screen sharing, and expanding the collaboration experience to more operating systems and devices. Jabber works with Cisco Unified CM for call control, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing.
Since Jabber is built around key industry standards, it can interoperate with a wide selection of non-Cisco products. For instance, Extensible Messaging and Presence Protocol (XMPP) enables Cisco Jabber users to exchange instant messaging and presence information with other XMPP clients such as Adium for Mac OS, IBM Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber capabilities are available from Microsoft Office programs including Outlook and Microsoft SharePoint. This cross-platform support optimizes productivity by providing a common end-user environment and accommodating the BYOD model of networking. Progent can provide the assistance of certified Exchange and Outlook consultants and SharePoint application developers who can assist you to integrate Jabber with Microsoft's premiere collaboration platforms. Progent also offers expertise with Apple iPhone integration and management as well as Android smartphone integration to assist your organization to enhance the business value of your BYOD environment.
Cisco WebEx Meeting Center
WebEX Meeting Center enables web meetings for participants using a browser or almost any PC or mobile computer. Cisco WebEx is offered as software as a service via Cisco's WebEx Cloud. This makes it simple to roll out and expand, streamlines administration, eliminates major initial expenditures, features maximum uptime and world-class data protection, and delivers consistently high performance. Important capabilities include support for sharing discrete content or your entire screen display with remote attendees in real time, the ability to incorporate rich media into presentations including Microsoft PowerPoint and Flash animations, recording plus editing and playback for training, single sign-on (SSO) and support for Cisco collaboration products like Cisco Jabber and Cisco TelePresence, plus strong data privacy and encrypted connections with strict policy control.
WebEX Meeting Center runs on Windows, Mac, and Linux-powered desktops and allows mobile users to launch, calendarize, and take part in conferences on Google Android devices, Apple iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also launch web conferences with a few clicks from Microsoft Office, Outlook, Notes, and a selection of IM solutions.
Cisco TelePresence Portfolio for In-house Teleconferencing Infrastructure
For medium-size organizations and enterprises who want to build a local or hybrid in-house/cloud solution for teleconferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that deliver high-quality teleconferencing for participants with virtually any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that works with Cisco Unified CM to provide multiparty video, audio and content sharing to converged environments and can expand conferences to incorporate cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of how teleconferencing bandwidth and features should be rationed for every individual participant, enabling administrators to define the precise service level and experience needed for every user. Cisco TelePresence Content Server collects video conference presentations for live distribution and on-demand playback.
Cisco Unity Connection and Unity Express for Converged Voicemail and Automated Attendant
Cisco's Unity Connection, an integrated extension of Unified Communications Manager, is a converged voice messaging solution that accelerates teamwork by providing flexible set of alternatives for accessing calls and messages within a framework that is easy to deploy and maintain. Unity Connection allows you to access and manage your voicemail from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also provides advanced speech-recognition features for hands and eyes free management and powerful Automated Attendant features such as smart routing for inbound calls and easily customizable call-screening and message-notification settings. The Cisco Unity Connection system runs as a virtual machine that can be hosted on a BE6000 server or a Cisco SRE 910 router blade and can support up to 20,000 voice mailboxes on each server.
Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers affordable voicemail, unified messaging, IVR, and greeting services for small to mid-size businesses and corporate branch locations with up to 500 voice mailboxes. Unity Express allows you to access and manage voicemail messages via a Cisco IP Phone screen, your web browser, or an email system. Cisco routers for which Cisco Unity Express is offered as a network module include Cisco's 2800, 2900, and 3900 families. Progent offers certified deployment and troubleshooting services for all Cisco routers.
Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with Unified CM and desktop agent apps like Cisco Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to match customers with the appropriate sales or service agent. Unified CCE features intelligent call distribution, computer telephony integration, multichannel contact management, call queuing, interactive voice response and advanced company-wide reporting to simplify the deployment and administration of a large-scale customer contact center. Cisco products incorporated in Unified CCE's client interaction management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.
Cisco Unified Contact Center Express (Unified CCX or CCX) offers a packaged bundle for creating a customer contact center for branch or midmarket deployments that handle as many as 400 agents. Several bundles are offered, as well as a selection of optional enhancements. Unified Contact Center Express integrates with CUCM and offers intelligent call routing, client management, reporting, IVR, and management of voice, email, chat, and social media inquiries. Cisco Unified Contact Center Express comes with Finesse, a web-based desktop agent that requires no client-side installation. Special options include conditional routing, expected-wait-time announcements, and quality management.
Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach, allows users to be reached via one number that rings simultaneously on their Cisco desktop VoIP Phone and their cell phone. Users can switch live conversations between their desktop VoIP phone and their cell phone without disruption. Unanswered calls can be redirected to a Cisco Unity or Cisco Unity Connection account. Users can create their own access lists that specify which calls get directed to different endpoints.
Cisco Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning offers an automated process for initial installs and for follow-on moves, adds, changes, and deletions. A user-friendly interface delivers a single view of a subscriber and the subscriber's services. Cisco Prime Collaboration Provisioning substantially accelerates site rollouts and minimizes the time needed to implement future updates. Prime Collaboration also offers advanced analytics that show technology adoption and usage trends, allowing organizations to make more efficient use of resources and further lower total cost of ownership.
Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco converged communications networks to connect with public networks and with users working outside the corporate firewall. Cisco's line of gateways provide UC services for a broad range of gateway as well as session-border-control applications.
Communications gateways offered by Cisco and supported by Progent include:
Expressway Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gatekeeper that allows companies to provide team members, vendors, customers, or partners who are working on different networks, collaboration platforms, or endpoint equipment to connect to Unified Communication services. Cisco's Expressway collaboration gateway works in conjunction with a Cisco CM system or Cisco Business Edition 6000 (BE6000), or can be accessed via the cloud with Cisco Hosted Collaboration Solution (HCS) to help make productive collaboration more universal. Key features of Cisco Expressway are:
Cisco Unified Border Element
- Mobile and Remote Access: Off-site users who have any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints have the convenience of one-time sign-on plus TLS security and can access all their collaboration workloads (video, voice, content IM, and realtime presence) without the extra step of establishing a VPN connection. Also, teleworkers can use their Cisco TelePresence endpoints without a VPN, delivering a user environment at home that is identical to the corporate office.
- Cisco Jabber Guest Support: Cisco Expressway is required for enabling Jabber Guest, which makes it possible for ďguestsĒ to communicate with your business easily and safely through streamlined web-browser and mobile multimedia calls.
- Cisco Cloud Access: Expressway can function as a gateway that creates a path between on-premises Cisco or non-Cisco systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Expressway offers an advanced, extensible meeting environment that seamlessly integrates voice, high-definition video, and data sharing to any client, anywhere, on any device.
- Interoperability: If your organization already has non-Cisco video technology, Cisco Expressway can help you to move efficiently to a Cisco solution when it makes business sense. Cisco Expressway provides video interoperability with industry standard H.323, H.264 SVC, or Session Initiation Protocol (SIP) environments. Gateway capabilities allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to AVC/H.264.
Cisco Unified Border Element is an enterprise-class session border controller that interconnects unified communications networks to the public switched telephone network (PSTN). Beyond offering session border control, Cisco Unified Border Element delivers easy and cost-efficient collaboration outside the firewall. Sample collaboration features enabled by CUBE include:
CUBE software is available for licensing on Cisco IOS software and can be deployed on a wide selection of Cisco's enterprise router platforms, including Cisco's ASR 1000 routers, the ISR 4000 line, the ISR G2, and high-end models of Cisco's 800 fixed-configuration routers. The virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual container.
- Cisco WebEx Cloud Connected Audio for high-capacity SIP-media-connected audio conferencing
- Voice and Video recording
- Enterprise Call-center and interactive-voice-response (IVR) applications
- Policy-based security evaluation of voice calls
- B2B telepresence over SIP
Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 (UC500) product line is an early VoIP communications solution for small businesses. UC500 models deliver voice, data, voicemail, auto attendant, IP video, firewall, and wireless functionality, run with older Cisco IP Voice phones, and support public switched telephone network connections.
Cisco's legacy UC500 VoIP switch was the heart of a comprehensive unified communications solution
All UC500 packages include a desktop switch with 8 Power-over-Ethernet interfaces and additional FXS and FXO interfaces, a firewall, and VPN. Integrated WiFi is optional. User capacity can be expanded by attaching Cisco Catalyst Express switches. Every UC500 offering also includes software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 package supports 24 to 32 clients and provides 8 foreign exchange office interfaces. The Cisco UC560 system supports 48 users and 12 FXO interfaces.
Progent's seasoned VoIP experts can help you to maintain your legacy UC500 VoIP system or plan and implement a smooth migration to a current IP telephony and voicemail solution such as the Cisco Business Edition 4000.
How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide online or onsite help from a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to assist your business to design, implement, administer and troubleshoot converged communications networks based on Cisco Unified Communication products in an in-house, distributed, or hybrid environment. Progent's Cisco engineers have in-depth backgrounds with Cisco Unified Communications Manager and CallManager, VoIP phones and soft phones, Unified Communications applications such as Jabber and WebEx Meeting Center, Cisco's video conferencing products, communication gateways, tools incorporated into Cisco Catalyst switches and routers. Progent can also offer expertise with technologies such as Cisco SRST, CUBE, SIP gateways, Call Admission Control, IP voice trunks, various signaling protocols, and AVVID. Progent's SIP integration consultants can in addition help you to create SIP infrastructure environments that incorporate SIP-based IP voice phones and video endpoints, SIP trunks, SIP conferencing and SIP administration tools via CUCM.
Progent's application developers can create specialized unified communications software that will help your business to incorporate the features of Cisco Unified Communications Manager into your business operations for increased efficiency. Progent can revue your existing network and Internet connectivity infrastructure to determine whether your system is optimized to accommodate business-quality IP voice and high-definition video, assist you to choose and integrate Cisco hardware and software appropriate for your current situation and future expansion plans, and integrate your Cisco collaborative communications solution with technology from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to develop, carry out, and validate an enterprise-wide security and compliance strategy for your unified communications ecosystem. In addition, Progent can help you to configure Cisco fault-tolerant mechanisms such as Cisco Unified SRST for cost-effective call control redundancy in remote-branch and teleworker environments, and Progent's disaster recovery and business continuity planning experts can help you develop a sensible DR/BC strategy to ensure the availability of your vital communications environment.
Cisco Unified Communications Manager/CallManager Migration Consulting
Releases of Unified Communications Manager 8.6 before 8.6 and all versions of CallManager have arrived at end-of-life. This means Cisco Engineering will cease to develop, fix, or test this older software. Security patches for this business-critical application will stop, which in some situations could create regulatory compliance or legal liability issues.
Progent will continue to offer comprehensive support for end-of-life releases of Cisco Unified CM and CallManager, but if your business is now running an out-of-dated edition of this pivotal software your organization should begin immediately to plan your migration. Progent's Cisco-certified consulting professionals can help your company to upgrade efficiently to the latest release of Unified Communications Manager and can typically save clients as much as 50% off consulting costs versus most IT service companies thanks to Progent's documented procedures and experience in this area. By following leading practices, Progent can ensure that your company realizes a quick payback on your IT investment by showing you how to benefit fully from the new and improved feature set, reduced administrative and maintenance expense, more engaging collaboration capabilities, and stronger data protection offered by the current edition of Cisco Unified Communications Manager.
Progent's migration consulting services include ROI analysis, project management, system testing and validation, Cloud connectivity, configuring collaboration endpoints from Cisco and other suppliers, smartphone and tablet integration, security and compliance consulting, management automation, business continuity planning, network topology design, training, and ongoing consulting and troubleshooting. Progent also offers fixed-priced upgrade packages to make sure your costs are visible and under control.
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To ask Progent about consulting support for Cisco networking, call 1-800-993-9400 or go to Contact Progent.