Cisco VoIP Professional ServicesSending real-time voice and video over IP has progressed from simply being being a shrewd means to save money on phone carrier bills to being an indispensable technology for competitive advantage. Converged IP communications, at one time limited to combining Internet-based voice calls and faxing on a single system to replace traditional PBX equipment, now includes voice and video, mobile communications, chat, real-time presence, services, and much more within a single ecosystem that is manageable, extensible, protected, fault-tolerant, economical, and user friendly.

Cisco is the market leader in providing solutions required to support the new model of unified communications (UC). Cisco's unified communications architecture adds to the efficiency of IT networks by cutting operating costs; combining rich media functions with popular software programs to increase worker output; supporting teamwork among employees, partners, and vendors to save effort and enhance business results; and streamlining the management of your communications environment.

Cisco's UC technology cover several primary product categories:,

  • Call Control Agents for managing rich media calls and sessions
  • IP Phones and Softphones to optimize worker engagement
  • UC Software Applications for integrated access to presence, IM, voice and video, voice messages, desktop sharing, and voice/video conferencing
  • IP Gateways for connecting to public networks and teleworkers
Progent can provide the remote or on-premises consulting services of a Cisco-certified CCIE (Collaboration) specialist who can help businesses of any size to plan, install, administer, upgrade, optimize, move, and troubleshoot Cisco UC products so you can maximize the competitive advantage of your communications system. Progent can deliver expert support for every facet of Cisco's unified communications solutions including call processing and control tools, IP phones and softphones, and immersive telepresence software. Progent in addition offers consulting and support for Cisco's IP voice-optimized network infrastructure products such as ISR routers, Catalyst switches, ASA firewalls, and voice gateways.

Call and Session Processing Software - Unified Communications Manager (CallManager)
Cisco IP Communications ConsultantsCisco's call-processing agent is the core of Cisco's IP telephony system and gives you the flexibility to implement a centralized call-processing design, a decentralized design, or a mix of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) extends corporate phone features to packet telephony devices such as VoIP phones, media management devices, VoIP gateways, and multimedia programs across the network. Cisco Unified Communications Manager supports additional multimedia functions such as unified messaging, multimedia conferencing, and collaborative customer interaction networks.

The latest release of Cisco Unified CM, previously branded Cisco CallManager, includes a wealth of enhancements that speed up ROI by lowering management and maintenance expenses, improving worker productivity, enhancing teamwork, supporting the bring-your-own-device model of computing, fortifying security, and making optimal utilization of IT infrastructure. Headline innovations include automatic dial-plan replication and batch provisioning, simplified certificate management, expanded support for single sign-on (SSO) for managers and users, hardware-independent call recording, on-the-road access without the need for VPN, a revamped self-provisioning interface that makes it easy for end users to select their options and preferences for all endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a central Cisco Unified Communications Manager cluster to manage voice processing for customers at remote locations, IT managers can help achieve non-stop call availability using Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a Wide Area Network link fails, Cisco SRST in the router provides basic Cisco Unified Communications Manager services until the link is returned. For a description of Progent's consulting services for Cisco routers, see consulting and troubleshooting support services for Cisco ISR routers.

For small business networks, branch locations, and retail environments that do not require the complete functionality offered by Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express offers a budget-friendly solution that meets the requirements of sites with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco ISR router, smaller offices can rapidly set up a converged voice/data environment.

The Cisco BE6000 is a family of turn-key solutions that offer fundamental unified communications capabilities such as routing, gateway, premium voice and video, messaging, IM and presence, voice and video conferencing, and paging services, enabling any user to collaborate on any endpoint from any place. All Business Edition 6000 versions are shipped preloaded with virtualization and collaboration applications, making implementation fast and simple and reducing operating expenses for companies with up to 1000 employees. All BE6000 systems are shipped preloaded with virtualization and Unified Communications applications. You can simply activate collaboration applications as their requirements evolve.

The office-in-a-box BE6000S supports five standard UC applications installed on a single combination 2921V router/IP gateway/virtualized E1600 M2 server platform and supports as many as 150 workers and 300 devices. The medium-scale BE6000M includes 4 unified communications software application options activated on a single virtualized C220 M4 server and can handle as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes eight unified communications software application options activated on a virtualized C220 M4 server and supports as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager (CallManager), visit Unified Communications Manager (Unified CM) and Cisco CallManager design, integration, migration and troubleshooting.

IP Phones: VoIP and IP Media Endpoints
An IP communications endpoint is a user device, either a hardware phone or a soft phone program that runs on a PC or handheld computer. In the IP environment, each VoIP handset or soft phone is Ethernet connected. VoIP phones have all of the capabilities that an ordinary phone handset has, but Voice over IP phones often offer additional features such as being able to connect to websites or host business applications.

Cisco Voice over IP Phones SupportUnlike conventional PBX systems, in a Cisco IP telephony environment you can perform almost instantaneous moves, adds, and modifications. You simply take the IP phone to its new location, plug it into an Ethernet jack, and the device announces itself with Cisco Unified Communications Manager. All client rights and settings are automatically re-established, eliminating the expense and delay of dispatching technicians to rewire connections. Another efficient capability is extension mobility, which allows you to log into any Cisco VoIP phone and get your own phone extension and rights.

Cisco offers a wide range of collaboration hardware endpoints. The low-cost SPA 300 family are no-frills IP and DECT screenless or monochrome phones that feature wide-band audio, compatibility with hosted IP telephony environments or an IP PBX, simple deployment and safe online provisioning, transparent software upgrades, and browser-based set up. The value-priced SPA301 is a single-line VoIP phone with no screen or speakerphone, a base dialer with a single Ethernet connector, and a corded handset without keys. The SPA302D, designed solely for use with the Cisco SPA232D Multi-Line DECT ATA, is a multiline wireless DECT IP phone that supports 10-lines, a 176 x 220 color display, and a dial pad with speakerphone capability. The SPA303 is an economical 3-line IP phone with two switched ports, a 128x64 monochrome screen and a speaker.

Cisco SPA500 Series IP Phones ConsultingThe SPA500 family IP phones are low-cost devices with support for SIP and SPCP call control protocols, two switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing support. Most models have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight programmable buttons but no hi-res screen. The SPA502G has a single line and has no programmable keys. The SPA504G has four lines and has four soft keys. The SPA508G has eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and features 12 soft keys. The SPA512G has four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G IP Phone supports four lines, has programmable buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color screen, supports five lines, and features five soft keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP devices designed for infrequent-use settings like lobbies, elevators, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 monochrome display, a 10/100 Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line device with no display and uses a hook switch for call transfer and joining a conference.

Cisco's 7800 family of value-priced IP phones are VoIP endpoints featuring backlit monochrome screens, four programmable keys, 11 dedicated keys, an Ethernet switch with Power over Ethernet, and a speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All devices in Cisco's 7800 Series incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, available on the advanced 7800 models, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for common locations and for employees with infrequent call needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available via an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only device in the 7800 family that provides 1xGb Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrators, call center personnel, and managers who have significant voice communications needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 pixel color screen, a 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones include a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five soft keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a portfolio of SIP-only endpoints that features desktop units, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 fixed-feature keys. Cisco's IP Phone 8811 includes a mono screen and supports Class 2 PoE. Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless VoIP Phone Integration SupportCisco's wireless IP phones are industrial-grade wireless handsets designed for workers who are mobile within campus, hospitality, health-care or other venues where IT management requires user endpoints that offer more administrative control, security and ruggedness than is achievable with the BYOD mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move on-premises workers the advantages of voice over wireless LAN technology in workplaces with 802.11x Wi-Fi. The 8821 Wireless VoIP Phone includes a 2.4 inch color screen, a durable shell rated Mil-SPEC 810G to withstand dropping and IP67 for particulate and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and a Bluetooth radio to support cordless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for use in hazardous environments. Cisco's 8821-EX also features a shell made out of yellow plastics, which makes the device easier to locate in an emergency. Learn about Progent's Cisco Wireless IP Phone integration and troubleshooting consultants.

Cisco 9900 VoIP Phones Professional ServicesCisco's legacy 9900 Series of advanced VoIP endpoints combine high-definition voice with business-grade color displays to deliver a rich multimedia communications solution for knowledge professionals and executive management. The two models in the 9900 line incorporate an SD 24-bit color display, a Bluetooth 2.0 radio to support a broad choice of headsets, and a built-in Gigabit Ethernet port. The Cisco EnergyWise power-save function is optional and can cut off-hour power consumption by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 IP Color Key Expansion Modules for expanding programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated Wi-Fi radio for deployment with voice-over-wireless LAN environments, and 4 customizable touchscreen keys to invoke Cisco UC functions. The 9971 allows up to 3 Cisco IP Color Key Expansion Modules for expanding programmable line and feature keys.

Unified Communications Applications
Under Cisco's Unified Communications platform, IP voice, IP video, and other converged applications are physically separate from the call- and voice-processing infrastructure, and they may be anywhere within the system. A cohesive connectivity infrastructure offers a versatile environment for feature-rich applications and serves as a firm basis for downstream convergence-based applications. Cisco cooperates with leading technology companies to provide a broad range of IP phone and IP video software applications and devices. Cisco also enables the ability to develop and administer customized internal programs.

UC application software available from Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a unified communications client application that provides presence, instant messaging, voice, video, voice messaging, screen sharing, and real-time conferencing features for Windows PCs, Apple Macs, tablets plus smartphones. Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with major improvements to video features and desktop screen sharing, and expanding the team environment to more platforms and devices. Jabber operates with Unified CM for call control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing and online meetings.

Since Cisco Jabber is built around key communication protocols, it can communicate with a wide range of third-party products. For example, XMPP allows Cisco Jabber users to exchange instant messaging and presence information with various XMPP clients including as Adium for Mac OS, IBM Sametime, and Microsoft Lync. Cisco Jabber capabilities are available from Microsoft Office programs such as Microsoft Outlook and SharePoint. This extensive platform support maximizes output by providing a common user experience and fully enabling the bring-your-own-device model of computing. Progent can provide the services of Microsoft-certified Exchange consultants and SharePoint programmers who can assist you to integrate Jabber with Microsoft's popular collaboration platforms. Progent also offers expertise with iPhone integration and Android smartphone integration and management to assist you to increase the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center provides web meetings for users with a web browser or almost any desktop or mobile device. WebEx Meeting Center is delivered as software as a service (SaaS) via Cisco's WebEx Cloud. This makes it simple to deploy and scale, streamlines administration, eliminates heavy initial expenditures, offers high availability and enterprise-class data protection, and delivers consistently high performance. Important features include the ability to share discrete content or an entire screen with online attendees in real time, the capability to add rich media into your presentations including PowerPoint and Flash animations, session and content recording plus playback for future reference and training, single sign-on and integration with Cisco collaboration products such as Cisco Jabber and TelePresence, plus strong data protection and encrypted access with strict policy management.

WebEx Online Conferencing Consulting Services

WebEX Meeting Center runs on Windows, Mac, and Linux-powered PCs and permits mobile users to start, calendarize, and participate in conferences on Google Android devices, iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also launch web conferences with a few clicks from Microsoft Office, Microsoft Outlook, Notes, and a variety of instant messaging solutions.

Cisco TelePresence Portfolio for In-house Video Conferencing Ecosystems
For medium-size businesses and larger enterprises who want to create a local or hybrid on-premises/cloud solution for video conferencing, Cisco offers a selection of Cisco TelePresence products that deliver high-quality and standards-based teleconferencing for users with virtually any IP endpoint at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that runs in conjunction with Cisco Unified Communications Manager to bring multiparty video, audio and content sharing to UC environments and can extend meetings to include cloud-based WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of the way video conferencing bandwidth and features are allocated for every individual participant, enabling administrators to define the precise service level and experience needed for every user. Cisco TelePresence Content Server collects video conference presentations for real-time distribution and video on demand (VOD) viewing.

Cisco's Unity Connection Platform and Unity Express for Unified Voice Messaging
The Cisco Unity Connection, an integrated extension of Cisco Unified CM, is a converged voicemail system that facilitates collaboration by offering flexible set of options for accessing voice messages within an environment that is easy to implement and maintain. Unity Connection lets you access and manage your voicemail from your email inbox, browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Unity Connection also offers sophisticated voice-recognition capabilities for hands and eyes free operation and powerful Automated Attendant capabilities that include smart routing for inbound calls and custom call-screening and message-notification options. The Unity Connection platform operates as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can accommodate up to 20,000 voice mailboxes on each server.

Unity Express (CUE), available in certain Cisco ISR routers, provides affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to medium businesses and corporate satellite offices with up to 500 voice mailboxes. Unity Express permits users to manage voicemail using a Cisco Unified IP Phone screen, your web browser, or your email client. Integrated Services Routers for which Cisco Unity Express is available as a network module include Cisco's 1861, 2900, and 3900 Series. Progent offers certified consulting and troubleshooting services for all Cisco routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with CUCM and desktop agent apps like Finesse to offer automatic call distribution features that allow an organization to connect customers with the appropriate salesperson or service representative. UCCE features smart call distribution, computer telephony integration, support for multichannel contact management, network call queuing, interactive voice response (IVR) and consolidated company-wide reporting to streamline the creation and management of a large-scale customer contact center. Cisco platforms incorporated in UCCE's client contact management ecosystem include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.

Cisco Unified Contact Center Express (Unified CCX) offers an out-of-the-box solution for creating a customer interaction management center for mid-scale deployments that support up to 400 agents. Several packages are offered, as well as a variety of optional enhancements. Cisco Unified Contact Center Express integrates closely with CUCM and offers intelligent call routing, client interaction management, integrated reporting, IVR, and management of voice, email, web chat, and social media inquiries. Unified CCX includes Cisco Finesse, a browser-based desktop agent that requires no client-side installation. Advanced options include call-in-queue, projected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach (SNR), makes it possible for users to be called from a single phone number that rings at the same time on their desktop IP Phone and their smartphone. Users can switch active calls between their desktop IP phone and their smartphone without disruption. Unanswered calls can be transferred to a Cisco Unity or Cisco Unity Connection account. Users can create personal access lists that specify which calls are extended to different endpoints.

Prime Collaboration
Prime Collaboration Provisioning offers an automated process for first-time deployments as well as for follow-on moves, additions, changes, and deletions. An intuitive interface delivers a unified view of a subscriber and the user's services. Cisco Prime Collaboration significantly accelerates company-wide installations and minimizes the time required to implement ongoing changes. Prime Collaboration also provides management analytics including technology adoption and usage trends, enabling administrators to make more efficient use of resources and further reduce total cost of ownership.

Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco converged communications environments to communicate with public systems and with clients working outside the corporate firewall. Cisco's line of gateways provide UC services for a broad range of gateway as well as session-border-control deployments.

Communications gateways available from Cisco and supported by Progent include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is an advanced unified communications and collaboration gatekeeper that allows companies to provide colleagues, suppliers, consumers, or partners who are using different network environments, collaboration platforms, or endpoint devices to connect to Unified Communication services. The Expressway collaboration gateway works with an enterprise Cisco Communications Manager system or Cisco Business Edition, or can be accessed via the cloud with Cisco Hosted Collaboration Solution to make productive collaboration more universal. Important features of Cisco Expressway are:

  • Mobile and Remote Connectivity: Remote users who have any Jabber-supported client or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on as well as Transport Layer Security (TLS) and can connect to all their collaboration workloads (video, high-quality voice, content instant messaging, and presence) without the extra step of establishing a VPN connection. In addition, teleworkers have the ability to use their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home identical to the corporate office.
  • Jabber Guest Support: Expressway is integral for enabling the Cisco Jabber Guest, which allows “guests” to communicate with your organization easily and securely via lightweight browser and mobile multimedia phone calls.
  • Cisco Cloud Access: Cisco Expressway can act as a gateway that connects between on-premises Cisco or non-Cisco systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Expressway offers a world-class, scalable conferencing experience that seamlessly integrates business-quality voice, high-definition video, and content sharing to any client, anywhere, on any device.
  • Interoperability: In case your organization already has third-party video technology, Expressway can help you to move efficiently to Cisco products when you choose. Cisco Expressway provides video interoperability with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol systems. Gateway capabilities supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding to MPEG-4/H.264 AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an advanced session border controller that connects converged business communications networks to the public switched telephone network (PSTN). Beyond offering session border control, CUBE provides simple and affordable collaboration outside the corporate firewall. Important unified communications features enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-media-connected conferencing
  • Voice/Video recording
  • Enterprise Call-center and interactive-voice-response solutions
  • Policy-led security evaluation of phone calls
  • B2B teleconferencing over SIP
CUBE software can be licensed on Cisco IOS control software and can be run on a wide selection of Cisco's enterprise routers, including ASR 1000 Series Aggregation Services Routers, the ISR 4000 line, the ISR G2 Series, and high-end models of the 800 Series fixed-configuration routers. The virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) Series is an early VoIP communications solution for small organizations. UC500 models provide voice, data, voicemail, auto attendant, video, security, and wireless functionality, work with older Cisco IP Voice endpoints, and support public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP switch was the heart of a complete unified communications ecosystem

All of UC500 series bundles include a desktop switch with 8 PoE ports and additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN. Integrated WiFi is optional. User capacity can be increased by connecting with Cisco Catalyst Express switches. Each UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 package supports 24 to 32 clients and has 8 foreign exchange office ports. The Cisco UC560 package supports 48 VoIP clients and 12 FXO interfaces.

Progent's seasoned VoIP consultants can help you to maintain your legacy UC500 VoIP system or plan and carry out a smooth migration to a current VoIP solution such as the Cisco cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers online or onsite access to a certified CCIE Collaboration specialist to assist you to design, install, administer and troubleshoot converged communications networks supported by Cisco Unified Communication products in an in-house, cloud-based, or hybrid environment. Progent's Cisco-certified engineers have in-depth backgrounds integrating Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications like Jabber and Unity Connection, Cisco's video conferencing products, collaboration gateways, utilities incorporated into Cisco switches and routers. Progent can also provide support for related technologies such as Cisco Survivable Remote Site Telephony, CUBE, H.323 and H.264 gateways, Call Admission Control, VoIP trunks, PSTN, and AVVID. Progent's SIP integration experts can in addition help you to build SIP connectivity environments that include SIP-based VoIP phones and video phones, SIP trunks, and SIP management tools with CUCM.

Progent's custom application programmers can build specialized unified communications applications that will help your business to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business operations for increased productivity. Progent can audit your current network and Internet access infrastructure to determine whether your environment is optimized to support business-quality IP voice and HD video, help you to choose and install Cisco products appropriate for your current situation and downstream growth strategy, and integrate your Cisco collaborative communications solution with products from other vendors. Progent's CISSP-ISSAP certified information security consultants can show you how to create, deploy, and validate a comprehensive security and compliance strategy for your converged communications solution. In addition, Progent can help you to configure Cisco high-availability mechanisms such as Cisco Unified SRST to provide affordable call control backup in branch office and home-office environments, and Progent's disaster recovery planning consultants can help you create a sensible DR/BC strategy to protect your crucial unified communications system.

Cisco Unified Communications Manager/CallManager Upgrade Services
Releases of Unified CM earlier than 8.6 and all releases of CallManager have reached end-of-life. Therefore Cisco Engineering will no longer enhance, repair, or validate the product software. Security updates for this pivotal application will stop, which in some circumstances may cause regulatory compliance or potential liability problems.

Progent continues to offer comprehensive consulting and troubleshooting support for end-of-life versions of Cisco Unified Communications Manager and Cisco CallManager, but if your company is still running an out-of-dated edition of this essential application you should begin now to plan your migration. Progent's Cisco-certified consulting professionals can assist you to migrate non-disruptively to the latest version of Unified Communications Manager and can routinely save clients up to 50% off consulting expense compared to most IT service firms because of Progent's documented procedures and experience in this practice area. By following best practices, Progent can make sure your company gets a quick payback on your investment by helping you take full advantage of the new and improved feature set, lower administrative and support costs, more productive collaboration capabilities, and tighter security provided by the current edition of Unified CM.

Progent's migration consulting services include ROI analysis, project management or co-management, system testing and validation, Cloud integration, setting up collaboration endpoints from Cisco and other vendors, smartphone and tablet connectivity, security and compliance consulting, streamlined management, business continuity planning, network topology design, training for IT staff and end users, and continuing consulting services and technical support. Progent also offers ultra-affordable migration service bundles to keep your costs visible and under control.

To see additional details about Progent's engineering help for Cisco products, pick a topic:

To get in touch with Progent about consulting support for Cisco products, phone 1-800-993-9400 or go to Contact Progent.



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    Progent's Citrix experts can assist your business to plan, deploy, manage, and troubleshoot a virtual Windows application delivery and management system built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can help you optimize your network infrastructure for delivering server and client-side applications, and Progent's datacenter management and support experts can help your organization to manage and maintain an off-site datacenter that features high uptime, advanced protection, and fast recovery.

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    Remote continuous network monitoring, automated alerts, and periodic analytical reporting are vital to maintaining the proper operation of your IT system and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of all sizes can afford a degree of network stability that was once limited to enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions delivered as low-cost service packages created to assist your company to identify and fix a an array of network issues before they get big enough to impact productivity.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology from SentinelOne to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats.

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    Progent's Microsoft and Cisco premier computer engineers offer advanced help with a wide array of products and technologies and can deliver that assistance online nationwide or in person in major cities throughout the country and anywhere in California. Progent offers online support for information systems powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that incorporate a mix of Microsoft Windows and UNIX/Linux platforms. Progent also offers the help of Cisco CCIE network engineers for complex network issues, as well as the the support of CISM-qualified security consultants to handle complex security design and problem solving. Progent has provided remote network support to companies in all 50 states in the United States.

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    Progent's managed services for patch management offer organizations of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your virtual and physical; servers, endpoints printers and scanners, infrastructure appliances such as switches and wireless access points, and Internet-of-Things (IoT) devices like sensors and health monitors.

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    The Progent Test and Training Lab located at the QTS Data Center can be used for testing line-of-business applications, creating cost-effective system upgrade procedures, assessing and tuning performance, designing or validating business continuity solutions, resolving compatibility issues, and building training environments for the latest products and technologies. For Progent customers who lack adequate in-house resources to assemble proper pilot environments, the lab reduces capital costs and engineering risk while keeping critical network initiatives on schedule.

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    Progent can assist you to utilize Cisco's networking technology to create a solid foundation for your local, private cloud, or hybrid data center and streamline operations in key areas such as compute and storage consolidation, security and compliance, versatility, uptime, and recoverability.

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    Microsoft Office Communications Server delivers IM and presence in an extensible, world-class solution offering advanced security, seamless integration with additional Microsoft software, an extendable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows cost savings and improved business efficiencies, enhanced worker productivity, and stronger IP protection. Microsoft Office Communications Server 2007 has been replaced by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications experts offer remote and on-premises support and troubleshooting services for your Office Communications Server 2007 deployment and can help you to assess the advantages of upgrading to Microsoft's Skype for Business. Progent can also help you to design and carry out an efficient migration that will add significant strategic value to your information network

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    Progent provides nationwide online technical support and troubleshooting services for companies who operate UNIX or Linux environments or whose IT systems include a combination of UNIX and Microsoft Windows products. Online network consulting provides optimum return for your information technology dollar by extending client productivity and shortening the time billed for network repair services. Sophisticated online access tools and skilled technicians and engineers combine to enable Progent to handle most network problems without squandering time and expense by going to your site. In most of cases your IT problems can be dealt with by telephone or through a mix of telephone help and remote network analysis. Progent can make available Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to assist you with the most challenging system problems.

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