Exchanging real-time voice and video over IP (VoIP and Video over IP) has evolved from simply being being a savvy technique to cut phone bills to being a required technology for productive collaboration. Unified IP communications, at one time restricted to combining Internet-based voice and faxes on the same network platform to take the place of traditional PBX equipment, now includes rich media, mobility, instant messaging, real-time presence, collaboration services, and more in a single environment that is manageable, scalable, highly secure, fault-tolerant, cost-effective, and intuitive.
Cisco is the market leader in providing solutions required to support the new paradigm of unified communications (UC). Cisco's unified communications architecture enhances the efficiency of IT networks by cutting operational costs; combining rich media functions with popular software programs to increase user output; supporting collaboration among employees, partners, and suppliers to save effort and enhance business results; and streamlining the administration of your communications infrastructure.
Cisco's Unified Communications technology cover these important product areas:,
Progent can provide the remote or on-premises services of a Cisco-certified CCIE (Collaboration) expert who can assist businesses of any size to design, deploy, manage, migrate, optimize, move, and repair Cisco UC products so that you maximize the business value of your communications system. Progent can deliver world-class consulting for all components of Cisco's unified communications solutions including call management software, IP phones and softphones, and teleconferencing platforms. Progent in addition provides consulting and troubleshooting services for Cisco's IP voice-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.
- Call Control Platforms for managing rich media calls and sessions
- Communications Phones and Softphones to optimize end-user engagement
- Unified Communications Software Applications for more productive access to real-time, chat, voice and video, voice messages, desktop sharing, and voice/video conferencing
- IP Gateways for interfacing with outside networks and teleworkers
Call Processing Software - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the core of the Cisco IP telephony solution and gives you the flexibility to implement a central call-processing model, a decentralized design, or a combination of both. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate phone capabilities to packet telephony products such as VoIP phones, media management devices, VoIP gateways, and multimedia applications across the IT environment. Unified Communications Manager supports extra mixed media functions including unified messaging, multimedia conferencing, and group-based customer interaction networks.
The most recent release of Cisco Unified CM, formerly named Cisco CallManager, includes a variety of enhancements that speed up ROI by cutting administrative and maintenance costs, improving worker productivity, enhancing collaboration, accommodating the bring-your-own-device (BYOD) model of working, fortifying security, and allowing efficient utilization of network infrastructure. Top innovations include automatic dial-plan replication and batch provisioning, simplified certificate management, expanded support for single sign-on for administrators and users, device-independent call recording, mobile access without requiring VPN, a new self-provisioning utility that makes it easy for end users to install their options and preferences for all of their endpoint devices, and support for Transport Layer Security for mobile users.
When you implement a centralized Cisco Unified Communications Manager cluster to manage voice processing for customers at distributed sites, IT managers can help ensure non-stop phone availability through Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for routers. If a WAN connection fails, Cisco Survivable Remote Site Telephony in the router provides core Unified Communications Manager services until the link is repaired. For a description of Progent's consulting support for Cisco ISR routers, refer to consulting and troubleshooting services for Cisco ISR routers.
For small businesses, branch locations, and retail deployments that do not need the full feature set offered by Unified CM, Unified Communications Manager Express, previously named CallManager Express offers a cost-effective PBX alternative that meets the needs of locations with up to 450 users. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco ISR router, smaller offices can rapidly set up a converged voice/data solution.
The Cisco BE6000 is a line of all-in-one solutions that provide essential unified communications features including routing, gateway, high definition voice and video, messaging, instant messaging and presence, teleconferencing, and paging services, enabling any end user to connect on any endpoint device from any place. All BE6000 systems come packaged preloaded with a virtualization hypervisor and Unified Communications applications, making implementation fast and simple and reducing operating expenses for organizations with as many as 1000 workers. All versions are shipped preinstalled with virtualization and collaboration applications software. You can instantly enable collaboration applications whenever their needs dictate.
The entry-level Business Edition 6000S supports five fixed UC software applications installed on a single integrated 2921V ISR router/IP gateway/virtualized E1600 M2 blade server device and supports up to 150 users and 300 endpoint devices. The medium-scale BE6000M supports 4 UC application options activated on a single virtualized Cisco C220 M4 server and can handle up to 1000 users, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H includes 8 UC software application options activated on a virtualized Cisco C220 M4 server platform and has the capacity for up to 1000 users, 2500 endpoint devices, and 100 contact center agents.
For more details about Progent's support for Unified Communications Manager (CallManager), visit Cisco Unified Communications Manager and CallManager design, integration, upgrades and troubleshooting.
Cisco IP Phones: IP Voice and IP Video Endpoints
A communications endpoint is a user instrument, either a hardware handset or a software phone program on a desktop or mobile computer. In the Internet Protocol environment, each IP phone is Ethernet connected. IP phones have all of the capabilities that a conventional telephone provides, but Voice over IP phones can also offer additional functions including being able to access the web or host business software.
Unlike traditional PBX technology, in a Cisco IP communications network you can implement virtually instant moves, additions, and modifications. You simply take the VoIP phone to its new location, plug it into an Ethernet jack, and the device registers itself with Cisco Unified Communications Manager. All user permissions and configurations are programmatically re-established, eliminating the cost and delay of sending technicians to rewire connections. An additional helpful feature is extension mobility, which enables you to sign into any Cisco VoIP phone and receive your own phone ID and privileges.
Cisco provides a wide selection of Unified CM hardware endpoints. Cisco's entry-level Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications screenless or monochrome phones that feature high-quality voice, support for hosted Internet Protocol telephony systems or an IP private branch exchange, simple deployment and highly secure online provisioning, zero-downtime software upgrades, and browser-based set up. The value-priced SPA301 is a single-line VoIP phone with no display or speakerphone function, a base dialer with one Ethernet connector, and a wired handset with no keys. The SPA302D, intended exclusively for use with Cisco's SPA232D DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a 176 x 220 color screen, and a keypad with speakerphone capability. The SPA303 is an entry-level 3-line SIP-based phone with two switched Ethernet ports, a 128x64 monochrome display and a speakerphone.
Cisco's SPA500 family VoIP phones are affordable endpoints that support both SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and conferencing capability. Most versions have a 128 x 64 monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight programmable keys but no LCD screen. The SPA502G IP Phone supports a single line and has no programmable buttons. The SPA504G VoIP phone supports four lines and has four programmable buttons. The SPA508G has eight lines and eight programmable keys. The SPA509G VoIP phone supports 12 lines and features 12 soft buttons. The SPA512G VoIP phone supports four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G supports four lines, has soft buttons, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color display, supports five lines, and includes five programmable keys.
Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints designed for infrequent-use environments like cafeterias, elevators, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome non-backlit display, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a single-line device without a display and requires a hook switch for call transfer and conferencing.
Cisco's 7800 Series of value-priced IP phones are VoIP desktop devices with backlit mono screens, four programmable buttons, 11 dedicated buttons, an Ethernet port with Class 1 Power over Ethernet (PoE), and a speakerphone. The 7800 Series IP Phones support only the SIP signaling protocol. All models in the 7800 Series feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, available on the advanced 7800 units, cuts off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for common areas as well as for employees with occasional-to-light voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is available via an extra-cost handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only device in the 7800 family to support 1xGb Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrative staff, call center agents, and managers who have heavy call requirements.
Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 color screen, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones have a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five soft buttons.
Cisco's IP Phone 8800 Series is a line of SIP-only endpoints that features desktop units, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature keys. Cisco's IP Phone 8811 includes a mono display and supports Class 2 PoE. The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.
Cisco's wireless IP phones are industrial-grade Wi-Fi devices intended for professionals who are on the move within office, warehouse, retail or other environments where management requires user endpoints that provide more administrative control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile on-premises workers the advantages of voice over wireless LAN communications in environments with 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless VoIP Phone includes a 2.4 inch color display, a rugged shell rated Mil-SPEC 810G for shock resistance and compliant with IP67 for particulate and splash resistance, long-life batteries, a built-in speakerphone, and a Bluetooth 4.0 radio for hands-free operation with wireless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for use in potentially combustible work sites. The 8821-EX also features a case fabricated out of yellow plastics, which makes it easier to locate in an emergency. Learn about Progent's Wireless VoIP Phone integration consultants.
Cisco's discontinued 9900 family of advanced VoIP endpoints combine high-quality voice with business-grade color displays to provide a rich multimedia UC experience for knowledge professionals, managers, and executives. The two models in this line include a Standard Definition 24-bit color display, a Bluetooth 2.0 radio to support a broad selection of headsets, and an integrated Gigabit Ethernet switch. The Cisco Power Save function is optional and can lower off-hour power consumption by up to 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 IP Expansion Modules for adding scalability to programmable line and function keys. The IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi radio for connecting to voice-over-wireless LAN environments, and four customizable touchscreen keys to access Cisco Unified Communications functions. The 9971 VoIP phone supports up to 3 IP Expansion Modules for adding customizable line and feature keys.
Cisco Unified Communications Application Software
Under Cisco's Unified Communications platform, IP voice, IP video, and other UC applications are physically independent from the call- and voice-processing mechanism, and they may be at any location within the network. A single network framework offers a versatile platform for powerful business applications and acts as a firm foundation for future convergence-based software. Cisco cooperates with third-party technology vendors to provide a broad selection of IP telephony and IP video applications and devices. Cisco also enables the capability to create and administer specialized internal applications.
Collaborative application software offered by Cisco and supported by Progent's consultants include:
Cisco Jabber is a converge media application that provides presence, IM, voice, HD video, voice messaging, screen sharing, and real-time conferencing capabilities for PCs, Macs, Apple and Android tablets plus smartphones. Jabber is an evolution and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with major improvements to video capabilities and desktop screen sharing, and expanding the team environment to additional operating systems and endpoint hardware. Cisco Jabber operates with Cisco Unified Communications Manager for call and session management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and automated attendant, and WebEX Meeting for conferencing and online meetings.
Because Cisco Jabber utilizes popular communication protocols, it can interoperate with a broad range of third-party platforms. For example, Extensible Messaging and Presence Protocol enables Jabber users to trade IM and presence data with various XMPP clients including as Adium for Mac, IBM Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features can be accessed from Microsoft Office programs including Outlook and Microsoft SharePoint. This broad platform support maximizes productivity by delivering a common end-user experience and accommodating the bring-your-own-device paradigm of networking. Progent offers the services of Microsoft-certified Exchange and Outlook consultants and SharePoint programmers who can show you how to take advantage of Jabber with Microsoft's premiere collaboration products. Progent also can provide help with iPhone integration and Google Android smartphone integration to help you to enhance the productivity of your BYOD ecosystem.
WebEX Meeting Center
Cisco WebEx Meeting Center enables web and video conferencing for users with a browser or virtually any desktop or mobile computer. WebEx Meeting Center is offered as software as a service (SaaS) via the Cisco WebEx Cloud. This makes it simple to deploy and expand, reduces the cost of administration, avoids heavy initial investment, offers maximum uptime and enterprise-class data protection, and delivers excellent performance. Key capabilities include the ability to share discrete content or an entire screen display with online attendees in real time, the capability to add rich media into your presentations including Microsoft PowerPoint and Flash videos, session recording plus playback for training, single sign-on and integration with Cisco collaboration products like Cisco Jabber and TelePresence, plus strong data privacy and encrypted connections with tight policy control.
WebEX Meeting Center runs on Microsoft Windows, Apple Mac, and Linux PCs and permits mobile users to launch, calendarize, and participate in meetings on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also launch online meetings with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a selection of IM solutions.
Cisco TelePresence Portfolio for In-house Video Conferencing Infrastructure
For midsize organizations and larger enterprises who want to build an in-house or hybrid on-premises/cloud solution for teleconferencing, Cisco offers a selection of Cisco TelePresence platforms that enable high-quality and standards-based video conferencing for users with almost any endpoint device at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs in conjunction with Cisco Unified CM to deliver multiparty video, audio and content sharing to unified communications environments and can extend conferences to incorporate cloud-based WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of the way video conferencing resources are allocated for each attendee, enabling administrators to specify the precise service level and user experience needed for every user. Cisco TelePresence Content Server captures video conference presentations for live distribution as well as on-demand playback.
Cisco Unity Connection Platform and Unity Express for Unified Voice Messaging
Cisco's Unity Connection, an integrated extension of Unified Communications Manager, is a converged voicemail platform that promotes collaboration by providing flexible set of alternatives for retrieving voice messages within a framework that is easy to deploy and manage. Unity Connection allows you to read and manage your voice messages from your Exchange inbox, browser, Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or an iPad or tablet. Unity Connection also offers advanced speech-recognition capabilities for hands and eyes free operation and extensive Automated Attendant functions that include intelligent routing for inbound phone calls and easily customizable call-filtering and message-alert options. The Unity Connection system runs as a fully virtualized system that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can accommodate as many as 20,000 voice mailboxes on each server.
Cisco Unity Express (CUE), offered in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response, and greeting functions for small to medium businesses and enterprise satellite offices with as many as 500 users. Cisco Unity Express allows you to access and manage voicemail using a Cisco IP Phone display, your web browser, or your email system. ISR Routers for which Cisco Unity Express is available as a network module or advanced integration module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent offers comprehensive configuration and support services for Cisco routers.
Unified Contact Center
Unified Contact Center Enterprise (UCCE) works with Cisco CUCM and agent desktop apps like Cisco Finesse to provide automatic call distribution (ACD) features that allow an organization to match customers with the right sales or support person. Unified CCE or UCCE features smart call routing, computer telephony integration (CTI), support for multichannel customer contact management, call queuing, IVR and advanced enterprise-wide reporting to streamline the creation and administration of a large-scale contact center. Cisco products supporting UCCE's client contact management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.
Cisco Unified Contact Center Express (Unified CCX) provides an out-of-the-box bundle for creating a customer contact center for branch or midmarket deployments that handle as many as 400 agents. Multiple bundles are offered, plus a selection of special options. Cisco Unified CCX works with Unified Communications Manager and provides intelligent call distribution, contact management, reporting, IVR, and management of voice, email, web chat, and social media requests. Cisco Unified Contact Center Express comes with Cisco Finesse, a web-based customizable desktop agent that requires no client-side software setup. Optional advanced features include call-in-queue, estimated-wait-time messages, and workforce quality management.
Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly known as Single Number Reach (SNR), makes it possible for users to be called via a single phone number that rings simultaneously on their Cisco VoIP Phone and their mobile phone. Users can switch live calls between their Cisco VoIP phone and their cell phone without disruption. Unanswered calls can be redirected to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that specify which calls get extended to alternate endpoints.
Cisco Prime Collaboration Provisioning offers an automated platform for initial deployments and for ďday 2Ē moves, adds, changes, and deletions. An intuitive interface delivers a single view of a subscriber and the subscriber's services. Prime Collaboration substantially accelerates company-wide installations and reduces the effort needed to implement future changes. Prime Collaboration in addition offers advanced analytics that show technology adoption and usage trends, allowing organizations to optimize IT resources and further lower TCO.
Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco Unified Communications networks to communicate with other networks and with users working outside the firewall. Cisco's portfolio of communication gateways deliver unified communications services for all types of gateway as well as session-border-control applications.
Collaboration gateways available from Cisco and supported by Progent include:
Cisco Expressway Collaboration Gateway
Cisco's Expressway is a powerful collaboration gateway that enables organizations to allow employees, vendors, consumers, or partners who are using different network environments, workgroup applications, or endpoint devices to access to Cisco Unified Communication features. The Expressway gateway integrates with an enterprise Cisco Communications Manager system or Cisco BE6000, or can be run via the cloud with Cisco HCS to make productive collaboration more pervasive. Important features of Cisco Expressway include:
Cisco Unified Border Element
- Mobile and Off-site Access: Remote users who have any Jabber-supported device or teleworkers with Cisco TelePresence endpoints get the benefit of single-sign-on as well as Transport Layer Security (TLS) and can connect to all their collaboration applications (high-definition video, high-quality voice, data instant messaging, and presence) without requiring the extra step of a VPN connection. Also, telecommuters have the ability to use their Cisco TelePresence endpoints without the need for a VPN, providing a user experience at home the same as the corporate office.
- Jabber Guest Support: Expressway is critical for enabling the Cisco Jabber Guest, which makes it possible for ďguestsĒ to communicate with your business easily and securely through streamlined web-browser and mobile video phone calls.
- Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that creates a path between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway offers a world-class, scalable meeting experience that seamlessly combines high-quality voice, video, and data sharing to any client, at any location, using any device.
- Interoperability: In case your company currently has third-party video products, Cisco Expressway can help you to migrate easily to Cisco products whenever it makes business sense. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol (SIP) systems. Interoperability capabilities supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 Scalable Video Coding (SVC) to H.264/MPEG-4 AVC.
The Cisco Unified Border Element is a collaboration edge session border gateway that connects converged business communications systems to the IP public switched telephone network. Beyond offering session border control, CUBE provides simple and cost-efficient collaboration outside the enterprise firewall. Sample unified communications functions supported by CUBE include:
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be enabled on many of Cisco's enterprise-class routers, which include ASR 1000 routers, the Cisco ISR 4000 Series, the ISR G2, and several models of the 800 Series fixed routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual container.
- WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based audio conferencing
- Voice and Video recording
- Enterprise Call-center and IVR applications
- Policy-led security evaluation of phone calls
- B2B telepresence over SIP
Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) Series is an all-in-one VoIP and unified communications solution for small businesses. UC500 packages deliver voice, data, voicemail, auto attendant, IP video, firewall, and wireless functionality, run with older generation Cisco VoIP phones, and support various public switched telephone network (PSTN) interfaces.
Cisco's legacy UC500 VoIP gateway was the centerpiece of a comprehensive unified communications solution
All Cisco's UC500 series bundles include a desktop switch appliance with 8 Power-over-Ethernet (PoE) interfaces and additional foreign exchange stations (FXS) and FXO ports, a firewall, and VPN. Built-in WiFi is an option. VoIP user capacity can be increased by attaching Cisco Catalyst Express companion switches. Every UC500 offering also includes software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and incorporate 4 FXS and 4 FXO interfaces. The Cisco UC540 package supports 32 users and provides 8 foreign exchange office ports. The Cisco UC560 package allows 48 VoIP clients and 12 FXO interfaces.
Progent's seasoned VoIP consultants can assist you to support your legacy UC500 VoIP gateway or plan and implement an efficient migration to a modern IP telephony and voicemail solution like the Cisco cloud-managed Business Edition 4000.
How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers remote or onsite help from a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help you to plan, deploy, administer and repair unified communications environments that incorporate Cisco Unified Communication products in an in-house, cloud-based, or hybrid deployment. Progent's Cisco-certified consultants have in-depth backgrounds integrating Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, UC applications such as Jabber and Unity Connection, Cisco's video conferencing products, communication gateways, tools incorporated into Cisco Catalyst switches and routers. Progent can also offer support for related technologies such as Cisco SRST, CUBE, H.323 and H.264 gateways, CAC, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure experts can also assist you to build SIP connectivity environments that include SIP VoIP phones and media endpoints, SIP-based CUBE trunks, and SIP administration tools with Cisco Unified Communications Manager.
Progent's application programmers can create specialized IP telephony applications that will enable your business to integrate the features of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can analyze your current network and Internet access architecture to determine whether your environment is configured to support business-quality IP voice and high-definition video, assist you to select and integrate Cisco hardware and software that make sense for your present situation and future expansion objectives, and integrate your Cisco collaborative communications solution with products from other vendors. Progent's CISSP-ISSAP certified data security consultants can assist you to develop, deploy, and validate an enterprise-wide security plan for your converged communications solution. In addition, Progent can assist you to configure Cisco high-availability mechanisms like Cisco Unified SRST for affordable call control redundancy in branch office and home-office sites, and Progent's disaster recovery planning experts can help you develop a viable DR/BC plan to ensure the availability of your crucial communications system.
Unified Communications Manager/CallManager Upgrade Services
Releases of Unified Communications Manager 8.6 before 8.6 and every version of its predecessor CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to develop, fix, or test this older software. Security updates for this pivotal application will stop, which in some circumstances could cause regulatory compliance or potential liability issues.
Progent will continue to offer world-class consulting and troubleshooting support for end-of-life versions of Unified Communications Manager and Cisco CallManager, but if you are still running a legacy release of this pivotal application you should begin immediately to plan your upgrade. Progent's collaboration consulting professionals can assist you to upgrade efficiently to the current version of Cisco Unified Communications Manager and can often save clients as much as 50% off consulting service fees compared to most IT service companies because of Progent's documented procedures and hands-on experience in this practice area. By following best practices, Progent can make sure your company gets a quick return on your IT investment by showing you how to take full advantage of the new and improved features, reduced management and maintenance expense, more productive collaboration capabilities, and stronger data protection offered by the latest edition of Cisco Unified CM.
Progent's migration consulting services include ROI assessment, project management or co-management, pilot testing, Cloud integration, setting up endpoint devices from Cisco and other suppliers, mobile connectivity, security and compliance consulting, streamlined management, disaster recovery planning, network architecture design, staff and user training, and ongoing consulting services and troubleshooting. Progent also has put together ultra-affordable upgrade packages to make sure your costs are predictable and under control.
For more information concerning Progent's engineering assistance for Cisco networking products, select a topic:
To ask Progent about technical support for Cisco products, phone 1-800-993-9400 or visit Contact Progent.