Sending live voice and video over IP (VoIP and Video over IP) has evolved from simply being being a smart technique to reduce phone carrier bills to being a required tool for competitive advantage. Converged communications, at one time limited to integrating Internet-based voice calls and faxing on a single platform in order to take the place of traditional PBX systems, now incorporates rich media, mobility, instant messaging, presence, services, and much more all in a centralized ecosystem that is easy to manage, extensible, secure, resilient, economical, and user friendly.
Cisco is the market leader in providing solutions required to support the current paradigm of unified communications (UC). Cisco's UC product line adds to the efficiency of IT networks by cutting operating costs; integrating rich media features with familiar software applications to increase worker output; supporting teamwork among employees, associates, and vendors to save time and enhance business results; and streamlining the management of your converged voice and data environment.
Cisco's UC technology address several primary product areas:,
Progent offers the remote or onsite services of a Cisco-certified CCIE specialist who can assist organizations of any size to design, configure, administer, migrate, expand, move, and repair Cisco unified communications products so you can realize the greatest business advantage of your communications system. Progent offers world-class support for all components of Cisco's unified communications solutions including call processing and control tools, VoIP and softphones, and teleconferencing software. Progent in addition offers expertise for Cisco's rich media-optimized network infrastructure products including ISR routers, Catalyst switches, ASA firewalls, and voice gateways.
- Call Control Platforms for managing rich media calls and sessions
- Collaboration Endpoints to enhance end-user engagement
- UC Applications for simplified access to presence, IM, voice and video, voice messages, desktop sharing, and conferencing
- Communications Gateways for accessing outside networks and teleworkers
Call and Session Processing Software - Unified Communications Manager/CallManager
The call-processing agent is the core of Cisco's IP collaboration portfolio infrastructure and gives you the versatility to deploy a centralized call-processing model, a decentralized design, or a mix of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands enterprise phone capabilities to packet devices such as VoIP handsets, media processing products, VoIP gateways, and mixed media applications throughout the IT environment. Cisco Unified Communications Manager enables extra voice, video, and data functions including unified messaging, multimedia conferencing, and group-based customer communication networks.
The most recent version of Unified CM, formerly named Cisco CallManager, offers a wealth of improvements that accelerate your return on investment by lowering administrative and support costs, increasing worker output, facilitating collaboration, accommodating the bring-your-own-device (BYOD) style of computing, fortifying data protection, and making optimal utilization of IT infrastructure. Headline new features include automatic dial-plan replication, simplified certificate control, extended support for single sign-on (SSO) for managers and end users, hardware-independent call recording, mobile connectivity without the need for VPN, a revamped self-provisioning utility that makes it easy for users to install their options and preferences for all of their devices, and support for Transport Layer Security for mobile users.
When you deploy a central Unified Communications Manager cluster to manage voice processing for users at remote sites, IT managers can help ensure continuous call availability using Cisco SRST, a Cisco IOS Software image for Cisco routers. If a WAN connection breaks, Cisco Survivable Remote Site Telephony incorporated in the Cisco router provides core Cisco Unified Communications Manager functions until the link is repaired. For information about Progent's consulting services for Cisco ISR routers, see consulting and troubleshooting services for Cisco Integrated Services routers.
For small businesses, branch offices, and retail deployments that do not require the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express offers an economical solution that meets the needs of sites with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco Integrated Services Router (ISR), smaller organizations can quickly deploy a converged voice/data solution.
Cisco's BE6000 is a family of turn-key platforms that offer fundamental unified communications capabilities including routing, gateway, high definition voice/video, messaging, chat and presence, voice and video conferencing, and paging services, enabling any user to collaborate on any endpoint from any location. All Business Edition 6000 systems come packaged preloaded with a virtualization hypervisor and Unified Communications applications, making deployment fast and simple and cutting operating expenses for organizations with from 25 to 1000 employees. All systems come preloaded with a virtualization hypervisor and collaboration applications software. Organizations can instantly enable collaboration applications when their needs evolve.
The small-scale BE6000S supports five preselected UC software applications preloaded on one integrated ISR router/IP gateway/virtualized blade server device and can handle a maximum capacity of 150 users and 300 devices. The mid-market BE6000M supports four UC software application options enabled on a single virtualized Cisco UCS C220 M4 server platform and supports as many as 1000 users, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H Supports 8 collaboration application options enabled on a virtualized Cisco C220 M4 server and has the capacity for up to 1000 workers, 2500 devices, and 100 contact center agents.
For more details about Progent's expertise with Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (CUCM) and CallManager planning, integration, upgrades and technical support.
Cisco IP Phones: VoIP and IP Video Phones
A collaboration endpoint is a user device, and can be a physical handset or a software phone application that runs on a desktop or mobile computer. In the Internet Protocol environment, every IP phone has an Ethernet connection. VoIP phones offer all of the functions that an ordinary phone provides, but IP phones can also provide extra functions including being able to access the web or host business software.
In contrast to conventional Private Branch Exchange systems, in a Cisco IP communications network you can implement almost instantaneous relocations, adds, and changes. You simply move the IP phone to its new location, plug it into the Ethernet jack, and the handset announces itself with Cisco Unified Communications Manager (formerly CallManager). All client permissions and settings are programmatically re-established, eliminating the cost and hassle of dispatching technicians to wiring closets. An additional helpful capability is extension mobility, which enables you to sign into any Cisco VoIP phone and get your personal phone ID and privileges.
Cisco offers a broad selection of collaboration phones. The low-cost Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) devices that feature wide-band voice, compatibility with hosted IP phone environments or an IP private branch exchange, easy installation and safe remote installation, unobtrusive software upgrades, and web-based set up. The value-priced SPA301 is a single-line VoIP phone with no display or speakerphone, a base dialer that has one Ethernet connector, and a wired handset with no keys. The SPA302D, designed solely for use with Cisco's SPA232D Multi-Line DECT ATA, is a multiple-line wireless DECT IP phone that offers 10-lines, a 176 x 220 color display, and a dial pad with speakerphone capability. The SPA303 is an affordable three-line SIP-based IP phone with dual Ethernet ports, a 128x64 monochrome graphical display and a speakerphone.
The SPA500 Series IP phones are low-cost endpoints with support for both SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, PoE, and voice conferencing capability. Most versions have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight programmable buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no programmable buttons. The SPA504G IP Phone supports four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight soft keys. The SPA509G VoIP phone supports 12 lines and has 12 programmable keys. The SPA512G VoIP phone supports four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color display, supports five lines, and has five soft keys.
Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice devices intended for infrequent-use environments such as cafeterias, hallways, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel mono non-backlit screen, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint without a display and uses a hook switch for transferring a call or joining a conference.
Cisco's 7800 line of economical IP phones are VoIP endpoints featuring backlit mono screens, four soft buttons, 11 fixed-feature keys, an integral Ethernet switch with Class 1 Power over Ethernet, and a speakerphone. Cisco's 7800 Series IP Phones support only the SIP call control protocol. All models in the 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio solution. Cisco's EnergyWise power-save technology, available on the higher end 7800 units, reduces after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for shared locations as well as for workers with infrequent call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is available via an optional wideband handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only device in the 7800 line to support 1xGb Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint targeted for administrative staff, contact center agents, and supervisors who have significant call requirements.
The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 color screen, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones include a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five programmable keys.
Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that includes desktop devices, a conference phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature buttons. Cisco's IP Phone 8811 features a mono screen and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.
Cisco's wireless VoIP phones are industrial-grade Wi-Fi devices intended for professionals who are mobile within office, hospitality, health-care or other environments where management requires user endpoints that offer more control, data security and ruggedness than is achievable with the BYOD mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones provide mobile on-premises workers the benefits of voice over wireless LAN technology in environments that support 802.11a/b/g/n/ac Wi-Fi infrastructure. The 8821 Wireless IP Phone includes a 2.4 inch color display, a durable shell rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for dust and moisture resistance, long-life batteries, a speakerphone, and an integrated Bluetooth radio for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds protection against sparking for hazardous work sites. The 8821-EX also features a case fabricated of industry-standard yellow plastics, which makes the device easy to find during an emergency. Find out about Progent's Wireless IP Phone integration support.
Cisco's legacy 9900 Series of advanced VoIP endpoints integrate high-definition voice with hi-res color video to provide a productive collaborative experience for knowledge professionals and executives. Both IP phones in the 9900 family have an SD 640x480 pixel color display, a Bluetooth radio to support a wide range of headsets, and a built-in 10/100/1000 Ethernet port. The Cisco EnergyWise function is offered as an option and can reduce off-hour energy draw by 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Expansion Modules for expanding customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi radio for deployment with Voice-over-WLAN networks, and 4 soft-label touchscreen keys to invoke Cisco UC functions. The 9971 VoIP phone allows up to 3 Cisco IP Color Key Expansion Modules for adding scalability to programmable line and feature keys.
Unified Communications Applications
Under Cisco's Unified Communications architecture, IP phone, IP video, and other UC applications are physically isolated from the call/voice processing mechanism, and they may be at any location within the network. A cohesive network infrastructure provides an open platform for powerful business applications and provides a solid foundation for future convergence-based applications. Cisco cooperates with leading IT industry partners to provide a broad selection of IP voice and video applications and products. Cisco also supports the ability to develop and administer specialized internal applications.
UC applications available from Cisco and supported by Progent include:
Cisco Jabber is a unified communications client application that supports presence, instant messaging, business-quality voice, high-definition video, voicemail, desktop sharing, and real-time conferencing capabilities for Windows PCs, Macs, Apple and Android tablets plus smartphones. Jabber is a rebranding and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with major enhancements in the areas of HD video features and desktop screen sharing, and extending the collaboration experience to more operating systems and devices. Cisco Jabber works in conjunction with Cisco Unified CM for call and session control, Cisco Unified Presence for IM and presence, Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing and online meetings.
Since Cisco Jabber is built around key communication standards, it can interoperate with a broad selection of non-Cisco platforms. As an example, XMPP allows Jabber to trade instant messaging and presence data with a variety of XMPP clients such as Adium for Mac, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber features are available from Microsoft Office applications such as Microsoft Outlook and SharePoint. This broad platform compatibility maximizes output by delivering a common end-user environment and accommodating the BYOD model of computing. Progent can provide the assistance of certified Exchange and Outlook consultants and Microsoft SharePoint application developers who can help you to take advantage of Jabber with Microsoft's popular collaboration platforms. Progent also can provide help with Apple iPhone integration and Android phone integration and management to assist your organization to enhance the productivity of your BYOD environment.
Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides online meetings for users with a browser or virtually any PC or mobile computer. Cisco WebEx is offered as SaaS via the Cisco WebEx Cloud. This makes it simple to deploy and scale, streamlines management, avoids major initial investment, offers maximum uptime and world-class data protection, and provides consistently high performance. Important capabilities include the ability to share specific content or an whole screen display with online attendees in real time, the capability to add multimedia into your presentations including Microsoft PowerPoint and Flash videos, session recording plus playback for training and demonstrations, single sign-on and integration with other Cisco collaboration applications such as Cisco Jabber and Cisco TelePresence, plus strong data privacy and encrypted connections with tight policy management.
WebEX Meeting Center runs on Microsoft Windows, Apple Mac, and Linux desktops and permits mobile workers to initiate, calendarize, and participate in conferences on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also initiate web meetings with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a selection of instant messaging solutions.
Cisco TelePresence Portfolio for In-house Video Conferencing Environments
For medium-size businesses and enterprises who wish to create an in-house or hybrid local/cloud solution for video conferencing, Cisco offers a selection of Cisco TelePresence platforms that enable high-quality and standards-based video conferencing for attendees with virtually any endpoint device at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that runs in conjunction with Cisco Unified Communications Manager to bring multiparty telepresence to unified communications environments and can expand meetings to incorporate cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of the way conferencing resources should be allotted for each participant, allowing administrators to specify the precise service level and experience required for each user. Cisco TelePresence Content Server collects video conference presentations for live distribution as well as video on demand playback.
Cisco Unity Connection Platform and Unity Express for Unified Voicemail and Automated Attendant
The Cisco Unity Connection, an integrated extension of Unified CM, is a unified voicemail solution that facilitates collaboration by providing flexible set of options for retrieving calls and messages within an environment that is easy to implement and maintain. Cisco Unity Connection allows you to read and manage your voicemail from your email inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also provides advanced voice-recognition capabilities for hands-free operation and extensive Automated Attendant capabilities such as smart routing for inbound calls and custom call-filtering and message-notification settings. The Cisco Unity Connection platform runs as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router service module and can support up to 20,000 mailboxes per server.
Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, integrated messaging, IVR, and automated-attendant services for small to mid-size businesses (SMBs) and enterprise satellite locations with up to 500 voice mailboxes. Unity Express permits you to access and manage voicemail messages using a Cisco IP Phone display, a browser, or an email system. ISR Routers for which Cisco Unity Express is offered as an advanced integration module include Cisco's 2800, 2900, 3800, and 3900 Series. Progent offers certified consulting and support services for all Integrated Services Routers.
Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with Cisco CUCM and agent desktop software such as Cisco Finesse to offer automatic call distribution (ACD) features that allow an organization to connect customers with the appropriate sales or service agent. Unified CCE or UCCE offers smart call routing, computer telephony integration (CTI), multichannel customer contact management, network call queuing, IVR and advanced enterprise-wide reporting to streamline the creation and administration of a large-scale customer contact center. Cisco platforms supporting UCCE's client contact management solution include Unified IP Phones, Voice, and Cisco network infrastructure.
Cisco Unified Contact Center Express (Unified CCX or CCX) provides a packaged bundle for building a customer contact center for branch or midmarket systems that support as many as 400 agents. Multiple bundles are available, plus a selection of optional enhancements. Unified CCX integrates with CUCM and provides intelligent call routing, contact management, integrated reporting, interactive voice response, and the ability to manage voice, email, chat, and social media inquiries. Cisco Unified Contact Center Express includes Cisco Finesse, a browser-based customizable desktop agent that needs no client-side installation. Optional advanced features include conditional routing, projected-wait-time announcements, and quality management.
Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly referred to as Single Number Reach (SNR), allows users to be called from a single number that rings simultaneously on their Cisco desktop IP Phone and their mobile phone. Users can switch live calls between their desktop IP phone and their smartphone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Cisco Unity Connection account. Users can create their own access lists that determine which calls are directed to alternate endpoints.
Prime Collaboration offers an automated process for initial installs and for follow-on moves, adds, changes, and deletions. A user-friendly interface provides a unified look at a user and the user's services. Cisco Prime Collaboration substantially accelerates company-wide installations and reduces the time required for future changes. Prime Collaboration in addition provides management analytics that show technology adoption and usage trends, allowing administrators to optimize resources and further lower TCO.
Cisco Communications Gateways
Cisco's communications gateways allow Cisco converged communications environments to communicate with other networks and with clients working outside the corporate firewall. Cisco's portfolio of gateways provide UC services for a broad range of gateway and session-border-control applications.
Collaboration gateways available from Cisco and supported by Progent include:
Cisco Expressway Collaboration Gateway
Cisco's Expressway is an advanced collaboration gatekeeper that allows companies to provide workers, vendors, consumers, or partners who are using different networks, workgroup platforms, or endpoint devices to connect to Cisco Unified Communication services. The Expressway collaboration gateway works with a Cisco CM deployment or Cisco BE6000, or can be run through the cloud with Cisco HCS to help make productive collaboration more universal. Key capabilities of Cisco Expressway include:
Cisco Unified Border Element
- Mobile and Off-site Connectivity: Remote users with any Jabber-supported desktop or handheld computer or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on (SSO) as well as Transport Layer Security (TLS) and can connect to all their Jabber applications (high-definition video, voice, content instant messaging, and presence) without the extra step of a VPN connection. Also, telecommuters can use their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home the same as the office.
- Jabber Guest Support: Expressway is integral for supporting Jabber Guest, which permits ďguestsĒ to communicate with your organization easily and safely via lightweight web-browser and mobile multimedia phone calls.
- Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway offers a world-class, scalable meeting environment that transparently combines business-quality voice, HD video, and content sharing to any client, anywhere, on any endpoint.
- Interoperability: In case your organization currently has third-party video systems, Cisco Expressway can help you to move easily to a Cisco solution when it makes business sense. Cisco Expressway provides video interoperability with industry standard H.323, H.264 SVC, or Session Initiation Protocol (SIP) environments. Gateway standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 Scalable Video Coding to H.264/MPEG-4 AVC.
Cisco Unified Border Element is an enterprise-class session border controller that interconnects unified communications networks to the IP public switched telephone network (PSTN). In addition to providing session border control, Cisco Unified Border Element provides easy and cost-efficient collaboration outside the corporate firewall. Important collaboration functions supported by CUBE include:
CUBE software can be licensed on Cisco IOS control software and can be deployed on a broad range of Cisco's enterprise router platforms, including ASR 1000 routers, the ISR 4000, the ISR G2 Series, and high-end models of Cisco's 800 fixed routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual container.
- Cisco WebEx Cloud Connected Audio (CCA) for SIP-media-connected conferencing
- Voice/Video recording
- Enterprise Call-center and IVR solutions
- Policy-based evaluation of phone calls
- B2B telepresence over SIP
Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 (UC500) Series is an early VoIP communications system for small organizations. UC500 models provide voice, data, voicemail, automated attendant, IP video, security, and wireless functionality, run with older Cisco VoIP phones, and support public switched telephone network (PSTN) connections.
Cisco's legacy UC500 VoIP switch was the heart of a complete unified communications ecosystem
All UC500 series bundles include a desktop switch with 8 Power-over-Ethernet ports plus additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN. Integrated WiFi is an option. User capacity can be expanded by attaching Cisco Catalyst Express switches. Each UC500 offering also includes software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 FXS and 4 FXO interfaces. The Cisco UC540 system supports 32 users and provides 8 foreign exchange office ports. The Cisco UC560 system supports 48 VoIP clients and 12 FXO ports.
Progent's Cisco-certified VoIP experts can assist you to support your legacy UC500 VoIP system or design and implement an efficient migration to a current VoIP solution like Cisco's Business Edition 4000.
How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent offers online or onsite access to a certified CCIE Collaboration specialist to help your business to design, install, manage and repair unified communications environments built on Cisco Unified Communication technology in an in-house, distributed, or hybrid deployment. Progent's Cisco consultants have in-depth experience integrating Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and other endpoints, Unified Communications applications like Jabber and WebEx Meeting Center, Cisco's video conferencing technologies, communication gateways, tools built into Cisco switches and routers. Progent can also offer expertise with technologies such as Cisco SRST, Cisco Unified Border Element, SIP gateways, Call Admission Control, VoIP trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration consultants can in addition assist you to create SIP connectivity environments that include SIP VoIP phones and video endpoints, SIP trunks, and SIP management tools with Cisco Unified Communications Manager.
Progent's custom application programmers can build specialized IP telephony applications that will enable your business to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business processes for enhanced productivity. Progent can evaluate your existing network and Internet access infrastructure to make sure your environment is optimized to accommodate business-quality Voice over IP and high-definition video, assist you to choose and install Cisco products appropriate for your present situation and future growth goals, and interface your Cisco Unified Communications products with products from other suppliers. Progent's CISSP-ISSAP certified network security consultants can assist you to develop, carry out, and test a comprehensive security plan for your unified communications ecosystem. In addition, Progent can help you to configure Cisco fault-tolerant mechanisms like Cisco Unified SRST for cost-effective call control backup in branch office and home-office sites, and Progent's disaster recovery planning consultants can help you create a sensible disaster recovery plan to ensure the availability of your vital communications environment.
Unified Communications Manager/CallManager Upgrade Services
Releases of Unified CM lower than 8.6 and every version of its predecessor CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to develop, fix, or validate this older software. Security updates for this business-critical product will stop, which in certain circumstances could create compliance or potential liability problems.
Progent continues to provide world-class support services for outdated editions of Unified Communications Manager and CallManager, but if you are still using an out-of-dated edition of this pivotal application you should start immediately to plan your migration. Progent's Cisco-certified consulting professionals can assist you to migrate smoothly to the current version of Unified CM and can routinely save customers up to 50% off consulting service fees compared to competing computer service companies because of Progent's documented process and hands-on experience in this area. By following leading practices, Progent can ensure that your company sees a quick return on your IT investment by helping you take full advantage of the new and improved features, lower management and support costs, more productive collaboration capabilities, and tighter security provided by the current version of Cisco Unified Communications Manager.
Progent's migration consulting services include return-on-investment assessment, project management, pilot testing, Cloud connectivity, configuring collaboration endpoints from Cisco and other providers, mobile integration, security and compliance services, streamlined management, disaster recovery/business continuity planning, network architecture design, training, and ongoing consulting services and technical support. Progent also offers fixed-priced migration service bundles to make sure your costs are predictable and under control.
To learn additional details about Progent's engineering expertise for Cisco products, pick a subject:
To contact Progent about technical support for Cisco technology, call 1-800-993-9400 or see Contact Progent.