Cisco Unified Messaging ConsultantsExchanging real-time voice and video over IP (VoIP and Video over IP) has evolved from simply being being a savvy method to reduce phone bills to a strategic tool for productive collaboration. Converged communications, at one time restricted to integrating Internet-based voice calls and faxing on the same system to take the place of expensive PBX equipment, now includes voice and video, mobility, instant messaging, real-time presence, services, and much more all within a cohesive environment that is easy to manage, scalable, protected, resilient, economical, and user friendly.

Cisco is the global leader in providing solutions required to support the current paradigm of unified communications (UC). Cisco's UC solution enhances the efficiency of IT networks by slashing operational expenses; combining rich media functions with popular software programs to improve user output; facilitating collaboration among employees, associates, and vendors to save time and enhance business results; and streamlining the management of your communications ecosystem.

Cisco's UC technology include these primary product categories:,

  • Call Control Agents for managing rich media calls and sessions
  • VoIP and Video Phones and Softphones to optimize end-user engagement
  • Unified Communications Applications for easy access to real-time, chat, voice and video, voice messages, desktop sharing, and voice/video conferencing
  • Communications Gateways for providing connectivity with public networks and remote users
Progent can provide the online or on-premises services of a certified CCIE (Collaboration) specialist to assist businesses of all sizes to design, deploy, administer, migrate, expand, move, and repair Cisco UC products so that you realize the greatest business advantage of your communications investment. Progent offers expert consulting for every facet of Cisco's UC solutions including call management software, IP phones and softphones, and teleconferencing software. Progent also offers expertise for Cisco's rich media-optimized network infrastructure products including Integrated Services routers, Catalyst switches, ASA firewalls, and voice gateways.

Call Control Agents - Unified Communications Manager/CallManager
Cisco Unified Communications ConsultantsThe call-processing agent is the centerpiece of Cisco's IP Communications portfolio and gives you the flexibility to deploy a centralized call-processing model, a decentralized design, or a mix of both. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands enterprise phone features to packet telephony products such as VoIP phones, media management appliances, Voice over IP gateways, and mixed media programs throughout the IT environment. Cisco Unified Communications Manager enables additional mixed media functions such as unified messaging, video conferencing, and collaborative customer interaction networks.

The most recent release of Unified Communications Manager, previously branded CallManager, offers a wealth of improvements that speed up your return on investment by lowering administrative and support costs, increasing worker productivity, facilitating collaboration, supporting the bring-your-own-device (BYOD) style of computing, fortifying security, and making efficient use of IT resources. Headline new features include automatic dial-plan replication, simplified certificate control, extended support for standards-based single sign-on (SSO) for administrators and users, hardware-agnostic call recording, on-the-road connectivity without requiring VPN tunneling, a revamped self-provisioning interface that makes it easy for workers to select their options and preferences for all endpoints, and support for Transport Layer Security for mobile users.

When you deploy a centralized Cisco Unified Communications Manager cluster to control voice processing for customers at remote locations, IT managers can help ensure non-stop call operation using Cisco Survivable Remote Site Telephony, an IOS Software image for routers. If a WAN connection fails, Cisco SRST incorporated in the router provides core Unified Communications Manager functions until the link is repaired. For information about Progent's consulting services for Cisco routers, refer to consulting services for Cisco ISR routers.

For small businesses, branch locations, and retail environments that do not need the complete feature set offered by Unified CM, Unified Communications Manager Express, previously known as CallManager Express offers a budget-friendly solution that handles the needs of locations with as many as 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco router, smaller organizations can quickly set up a converged voice and data environment.

The Cisco Business Edition 6000 is a line of all-in-one platforms that offer essential unified communications capabilities such as routing, gateway, premium voice and video, messaging, IM and presence, teleconferencing, and paging support, allowing any end user to collaborate on any endpoint device from any location. All Business Edition 6000 solutions come packaged preinstalled with a virtualization hypervisor and Unified Communications applications, making deployment quick and simple and reducing cost of ownership for organizations with as many as 1000 employees. All versions come preconfigured with virtualization and Unified Communications applications software. You can simply activate UC applications when their needs dictate.

The small-scale BE6000S includes five fixed collaboration applications preloaded on one integrated router/gateway/virtualized E1600 M2 server platform and supports a maximum capacity of 150 workers and 300 devices. The mid-market BE6000M includes four UC application options enabled on a virtualized Cisco C220 M4 server platform and can handle up to 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S includes 8 collaboration software application options activated on a single virtualized Cisco UCS C220 M4 server platform and can handle as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For additional information about Progent's expertise with Unified Communications Manager, see Cisco Unified Communications Manager and Cisco CallManager design, integration, migration and technical support.

Cisco IP Phones: IP Voice and IP Video Phones
An IP communications endpoint is an end-user device, and can be a hardware phone or a soft phone program on a PC or handheld computer. In the IP world, every VoIP endpoint has an Ethernet connection. VoIP phones have all of the capabilities that an ordinary telephone has, but Voice over IP phones often provide extra functions including the ability to access the web or run productivity-enhancing software.

Cisco VoIP Phones ConsultingIn contrast to ordinary PBX technology, in a Cisco IP communications network you can perform almost instant relocations, adds, and changes. All you do is take the VoIP handset to its new spot, attach it to an Ethernet jack, and the IP phone registers itself with Cisco Unified Communications Manager. All user permissions and settings are automatically replicated, eliminating the expense and delay of dispatching technicians to wiring closets. Another helpful feature is location independence, which allows you to log into any Cisco IP phone and get your own phone extension and privileges.

Cisco provides a broad range of collaboration handsets. Cisco's entry-level Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications phones that feature high-quality voice, compatibility with hosted IP phone environments or an IP private branch exchange (PBX), easy installation and secure remote installation, in-service software upgrades, and web-based set up. The value-priced SPA301 is a single-line IP phone with no screen or speakerphone function, a base dialer that has one Ethernet port, and a wired handset without keys. The SPA302D, intended solely for use with the Cisco SPA232D Multi-Line DECT ATA, is a multiple-line cordless DECT IP phone that supports 10-lines, a 176 x 220 pixel color display, and a dial pad with a speakerphone. The SPA303 is an entry-level 3-line IP phone with two Ethernet ports, a 128x64 monochrome screen and a speaker.

Cisco SPA500 IP Phones ConsultingCisco's SPA500 line VoIP phones are low-cost devices that support both SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight programmable buttons but no LCD screen. The SPA502G IP Phone supports a single line and has no programmable keys. The SPA504G has four lines and has four soft buttons. The SPA508G VoIP phone supports eight lines and eight programmable keys. The SPA509G VoIP phone supports 12 lines and features 12 soft buttons. The SPA512G IP Phone supports four lines, no soft keys and supports Gigabit Ethernet. The SPA514G VoIP phone supports four lines, has programmable keys, and supports Gigabit Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and has five soft keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints intended for infrequent-use environments such as lobbies, elevators, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome display, an integrated 10/100 Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a display and requires a hook switch for transferring a call and conferencing.

The 7800 family of economical IP phones are VoIP desktop devices with backlit mono screens, four programmable buttons, 11 fixed-feature buttons, an Ethernet port with Class 1 Power over Ethernet, and an integral speakerphone. Cisco's 7800 Series support only the SIP call control protocol. All devices in the 7800 line incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, available on the higher end 7800 units, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for shared locations and for employees with infrequent voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered via an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only model in the 7800 family to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device intended for administrators, call center agents, and managers who have heavy call requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 color screen, an integral 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both VoIP phones have a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone with a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a portfolio of SIP-based endpoints that includes desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature keys. The Cisco IP Phone 8811 includes a monochrome screen and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless IP Phone Integration and Troubleshooting ConsultantsCisco's wireless VoIP phones are industrial-grade wireless handsets intended for professionals who are mobile within office, warehouse, retail or other environments where management wants user endpoints that provide more administrative control, security and durability than is possible with the BYOD style of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile on-premises users the benefits of voice over wireless LAN (VoWLAN) technology in environments with 802.11x Wi-Fi infrastructure. The 8821 Wireless VoIP Phone includes a 2.4 inch color screen, a durable case designed for shock resistance and compliant with IP67 for dust and moisture resistance, long-life batteries, a speakerphone, and an integrated Bluetooth 4.0 radio to support cordless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for use in potentially combustible environments. The 8821-EX also features a case composed out of yellow plastics, which makes it easier to find the event of a crisis. Learn about Progent's Wireless VoIP Phone integration and troubleshooting support.

Cisco 9900 Series IP Phones Professional ServicesCisco's legacy 9900 line of advanced VoIP phones integrate high-quality voice with hi-res color video to offer a rich multimedia communications solution for knowledge professionals and executives. The two IP phones in this family include a Standard Definition 640x480 pixel color display, a Bluetooth 2.0 transceiver to support a wide choice of headsets, and a built-in 10/100/1000 Ethernet switch. Cisco's EnergyWise function is optional and can reduce off-hour energy consumption by 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Color Key Expansion Modules for adding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated Wi-Fi transceiver for connecting to Voice-over-WLAN networks, and four programmable touchscreen keys to invoke Cisco UC functions. The 9971 allows up to 3 Cisco IP Expansion Modules for adding scalability to programmable line and feature keys.

Unified Communications Applications
Under Cisco's Unified Communications platform, IP voice, IP video, and other UC applications are independent from the call- and voice-processing infrastructure, and they may reside anywhere within the network. A single network infrastructure provides an open platform for feature-rich business applications and provides a firm foundation for future convergence-based applications. Cisco cooperates with third-party technology vendors to provide a broad range of IP voice and IP video software applications and devices. Cisco also supports the capability to create and manage specialized in-house applications.

Unified Communications application software offered by Cisco and supported by Progent's consultants include:

Jabber
Cisco Jabber is a converge media client application that provides presence, instant messaging, voice, HD video, voicemail, desktop sharing, and online conferencing functions for Windows PCs, Macs, iPads and Android tablets plus smartphones. Cisco Jabber is an evolution and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with major improvements in the areas of HD video features and desktop screen sharing, and extending the collaboration environment to more platforms and endpoint hardware. Jabber operates in conjunction with Unified Communications Manager for call and session control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing.

Because Jabber is built around popular industry protocols, it can communicate with a wide selection of non-Cisco products. As an example, XMPP allows Cisco Jabber to exchange IM and presence information with a variety of XMPP clients such as Adium, IBM Sametime, and Microsoft Lync. Jabber collaboration features are available from Microsoft Office programs such as Outlook and Microsoft SharePoint. This broad platform compatibility maximizes output by delivering a common user environment and accommodating the BYOD model of networking. Progent can provide the services of certified Exchange consultants and Microsoft SharePoint application developers who can show you how to take advantage of Jabber with Microsoft's popular collaboration platforms. Progent also can provide help with iPhone integration as well as Google Android phone and tablet integration to assist you to increase the business value of your BYOD ecosystem.

WebEX Meeting Center
Cisco WebEx Meeting Center enables web meetings for participants using a browser or almost any desktop or handheld device. Cisco WebEx is offered as SaaS via the Cisco WebEx Cloud. This makes it simple to roll out and scale, streamlines management, avoids high initial expenditures, offers maximum uptime and enterprise-class security, and provides excellent performance. Key features include support for sharing discrete content or an whole screen with remote attendees in real time, the ability to add multimedia into your presentations including Microsoft PowerPoint and Flash videos, session recording plus playback for training, single sign-on and support for other Cisco collaboration applications such as Cisco Jabber and TelePresence, plus stringent data protection and encrypted connections with tight policy management.

WebEx Meeting Center Web Conferencing Consulting and Support

WebEX Meeting Center runs on Microsoft Windows, Mac, and Linux-powered PCs and allows mobile users to initiate, calendarize, and participate in conferences on Google Android devices, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. Users can also initiate online conferences instantly from Microsoft Office, Outlook, Lotus Notes, and a selection of instant messaging solutions.

Cisco TelePresence Portfolio for In-house Teleconferencing Infrastructure
For medium-size organizations and larger enterprises who want to build an in-house or hybrid in-house/cloud solution for teleconferencing, Cisco provides a selection of Cisco TelePresence products that deliver high-quality video conferencing for attendees with virtually any endpoint device at any location. Cisco TelePresence Server is a scalable video conferencing bridge that runs with Cisco Unified CM to deliver multiparty video, audio and content sharing to converged environments and can expand meetings to support cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of the way teleconferencing bandwidth and features should be rationed for each attendee, enabling administrators to define the precise service level and user experience required for each user. Cisco TelePresence Content Server collects video conference presentations for real-time distribution and on-demand playback.

Cisco Unity Connection Platform and Unity Express for Converged Voicemail
Cisco's Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a converged voicemail system that accelerates collaboration by offering flexible set of options for retrieving voice messages within an environment that is simple to deploy and maintain. Cisco Unity Connection allows you to access and manage your voicemail from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Unity Connection also provides sophisticated voice-recognition features for hands-free operation and extensive Automated Attendant capabilities that include intelligent routing for incoming calls and custom call-screening and message-notification settings. The Unity Connection system operates as a virtual machine that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router blade and can accommodate up to 20,000 mailboxes per server.

Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, offers affordable voicemail, unified messaging, interactive voice response (IVR), and greeting services for small to medium businesses and enterprise branch locations with as many as 500 users. Cisco Unity Express permits users to manage voicemail messages using a Cisco Unified IP Phone screen, a browser, or your email system. Integrated Services Routers for which Unity Express is offered as an advanced integration module include Cisco's 2800, 2900, and 3900 Series. Progent can provide comprehensive consulting and support services for all Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) works with CUCM and desktop agent software like Finesse to offer automatic call distribution capabilities that allow an organization to match customers with the proper sales or service agent. Unified CCE offers smart call routing, computer telephony integration, multiple channel customer contact management, network-wide call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to streamline the deployment and administration of a modern customer contact center. Cisco platforms incorporated in UCCE's customer interaction management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX or CCX) offers a packaged solution for creating a customer contact center for branch or midmarket deployments that support as many as 400 agents. Multiple packages are available, as well as a variety of optional enhancements. Cisco Unified Contact Center Express integrates closely with Cisco CUCM and provides intelligent call distribution, client interaction management, reporting, interactive voice response, and management of voice, email, chat, and social media requests. Cisco Unified CCX includes Cisco Finesse, a browser-based customizable desktop agent that requires no client-side installation. Optional enhancements include conditional routing, estimated-wait-time messages, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly known as Single Number Reach, allows users to be called from a single number that rings simultaneously on their desktop VoIP Phone and their cell phone. Users can transfer active conversations between their Cisco VoIP phone and their cell phone without disruption. Calls that are not answered can be redirected to a Unity or Unity Connection voicemail account. Users can create their own access lists that specify which calls are directed to alternate phones.

Cisco Prime Collaboration
Prime Collaboration Provisioning provides an automated platform for initial deployments as well as for follow-on moves, adds, changes, and deletions. An intuitive console delivers a unified look at a subscriber and the user's services. Cisco Prime Collaboration Provisioning significantly speeds up company-wide installations and minimizes the time needed to implement future updates. Prime Collaboration also provides advanced analytics that show application adoption and usage rates, enabling administrators to make more efficient use of IT resources and further lower total cost of ownership.

Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco converged communications deployments to communicate with other networks and with clients operating beyond the firewall. Cisco's portfolio of communication gateways provide unified communications services for a broad range of gateway and session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is a powerful converged media gatekeeper that enables companies to provide team members, suppliers, consumers, or business partners who are using various outside network environments, collaboration platforms, or endpoint devices to access to Unified Communication features. Cisco's Expressway gateway works in conjunction with an enterprise Cisco Communications Manager system or Cisco Business Edition, or can be run through the cloud with Cisco Hosted Collaboration Solution (HCS) to make collaboration more universal. Key features of Expressway are are:

  • Mobile and Off-site Connectivity: Off-site workers who have any Jabber-supported client or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on as well as Transport Layer Security (TLS) and are able to connect to all their collaboration applications (high-definition video, high-quality voice, content IM, and presence) without requiring the extra step of starting a VPN. Also, telecommuters have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, delivering a user experience at home identical to the corporate office.
  • Jabber Guest Support: Cisco Expressway is critical for supporting Jabber Guest, which makes it possible for “guests” to interact with your organization easily and securely using streamlined browser and mobile video phone calls.
  • Cisco Cloud Access: Expressway can act as a gateway that creates a path between onsite Cisco or non-Cisco systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, extensible meeting experience that seamlessly integrates business-quality voice, video, and content sharing to any client, at any location, using any endpoint.
  • Interoperability: In case your organization currently has non-Cisco video systems, Cisco Expressway can help you to move efficiently to a Cisco solution whenever you choose. Cisco Expressway provides video interoperability with industry standard H.323, H.264 Scalable Video Coding (SVC), or SIP systems. Gateway standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to H.264/MPEG-4 AVC.
Cisco Unified Border Element
Cisco Unified Border Element is an advanced session border controller that interconnects converged business communications systems to the IP public switched telephone network. In addition to offering session border control, Cisco Unified Border Element delivers simple and affordable collaboration beyond the firewall. Sample unified communications functions supported by CUBE include:
  • WebEx Cloud Connected Audio for SIP-based audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and IVR applications
  • Policy-based security evaluation of voice calls
  • B2B immersive telepresence over SIP
CUBE software can be licensed on Cisco IOS software and can be enabled on many of Cisco's enterprise router platforms, including ASR 1000 Series, the ISR 4000 family, the ISR G2 Series, and several versions of Cisco's 800 fixed routers. The virtualized CUBE, or vCUBE, runs in an ESXi virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 (UC500) Series is an early VoIP communications solution for small businesses. UC500 models provide voice, data, voicemail, auto attendant, video, security, and WiFi functionality, run with older Cisco IP Voice phones, and support PSTN connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP switch was the heart of a complete unified communications ecosystem

All Cisco's UC500 series bundles include a desktop switch appliance with 8 Power-over-Ethernet interfaces and additional foreign exchange stations (FXS) and foreign exchange office (FXO) ports, a firewall, and VPN. Integrated WiFi is an option. VoIP user capacity can be increased by connecting with Cisco Catalyst Express companion switches. Every UC500 offering also includes software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 package allows 24 to 32 clients and has 8 FXO interfaces. The Cisco UC560 system allows 48 users and 12 foreign exchange office ports.

Progent's Cisco-certified VoIP experts can assist you to maintain your legacy UC500 VoIP gateway or design and implement a smooth migration to a modern IP telephony and voicemail solution like the Cisco cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent offers online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration consultant to assist your business to design, install, administer and repair converged communications networks supported by Cisco Unified Communication products in an in-house, cloud-based, or hybrid environment. Progent's Cisco-certified consultants have extensive experience with Unified Communications Manager and Cisco CallManager, VoIP phones and soft phones, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, communication gatekeepers, utilities incorporated into Cisco Catalyst switches and routers. Progent can also provide expertise with technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 and H.264 gateways, CAC, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure experts can in addition assist you to build SIP connectivity environments that incorporate SIP-based VoIP phones and video phones, SIP trunks, and SIP management tools with CUCM.

Progent's custom application programmers can build specialized unified communications applications that will help your organization to integrate the capabilities of Cisco Unified Communications Manager into your company processes for increased productivity. Progent can audit your current network and Internet access architecture to determine whether your system is configured to accommodate high-quality IP voice and HD video, help you to select and integrate Cisco products that make sense for your present situation and future growth strategy, and integrate your Cisco Unified Communications products with products from other suppliers. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to develop, deploy, and test an enterprise-wide security and compliance plan for your unified communications solution. Also, Progent can help your organization to configure Cisco high-availability technologies like Cisco Unified Survivable Remote Site Telephony (SRST) to provide cost-effective call control backup in branch office and telecommuter sites, and Progent's disaster recovery and business continuity preparedness consultants can help you develop a viable DR/BC plan to protect your vital communications system.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Releases of Cisco Unified Communications Manager 8.6 lower than 8.6 and every release of CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to enhance, fix, or validate this older software. Security patches for this pivotal application will stop, which in certain circumstances may cause regulatory compliance or even potential liability problems.

Progent continues to provide premier support services for end-of-life editions of Unified CM and Cisco CallManager, but in case your business is still running a legacy version of this critical software your organization should begin now to plan your upgrade. Progent's Cisco-certified consulting professionals can assist you to migrate efficiently to the current release of Cisco Unified CM and can routinely save customers as much as 50% off consulting service expense compared to most IT service firms because of Progent's documented process and experience in this area. By adhering to best practices, Progent can make sure your organization gets a quick return on your investment by helping you benefit fully from the new and improved features, lower management and support expense, more productive collaboration capabilities, and tighter data protection offered by the newest edition of Unified Communications Manager.

Progent's migration consulting services include ROI assessment, project management, pilot testing and validation, Cloud integration, setting up endpoint devices from Cisco and other vendors, smartphone and tablet connectivity, security and compliance consulting, streamlined management, business continuity planning, network architecture design, training, and ongoing consulting services and technical support. Progent also has put together fixed-priced upgrade packages to make sure your costs are visible and affordable.

To find out additional details about Progent's professional support for Cisco solutions, select a subject:

To ask Progent about engineering assistance for Cisco networking, phone 1-800-993-9400 or refer to Contact Progent.



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