Cisco VoIP HelpExchanging live voice and video over Internet Protocol has advanced from simply being being a savvy way to reduce phone carrier bills to being a strategic technology for competitive advantage. Converged communications, once restricted to integrating Internet-based voice and faxes on a single platform to take the place of expensive PBX equipment, today includes rich media, mobility, instant messaging, presence, services, and much more all in a centralized framework that is manageable, extensible, highly secure, fault-tolerant, cost-effective, and user friendly.

Cisco is the global leader in providing solutions for supporting the modern model of unified communications (UC). Cisco's UC product line enhances the efficiency of information networks by slashing operational expenses; combining multiple collaboration features with popular software applications to improve user output; supporting collaboration among employees, partners, and suppliers to save effort and improve business outcomes; and streamlining the support of your communications environment.

Cisco's Unified Communications solutions cover these main product categories:,

  • Call Control Agents for managing rich media calls and sessions
  • Collaboration Phones and Softphones to enhance worker productivity
  • UC Applications for more productive access to real-time, IM, voice and video, voice messages, desktop sharing, and voice/video conferencing
  • Communications Gateways for providing connectivity with public networks and remote users
Progent can provide the remote or onsite consulting services of a Cisco-certified CCIE (Collaboration) specialist who can assist businesses of any size to plan, configure, administer, migrate, optimize, relocate, and troubleshoot Cisco unified communications products so you can realize the greatest business value of your UC investment. Progent can provide world-class consulting for all components of Cisco's unified communications solutions such as call processing and control software, IP phones and softphones, and immersive telepresence platforms. Progent in addition offers consulting and support services for Cisco's realtime media-optimized network infrastructure products including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call and Session Control Software - Unified Communications Manager/CallManager
Cisco IP Communications Consulting and SupportCisco's call-processing agent is the heart of the Cisco IP collaboration solution and provides the flexibility to deploy a centralized call-processing design, a decentralized design, or a combination of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise telephony features to packet devices such as IP phones, media management products, VoIP gateways, and multimedia programs across the IT environment. Unified Communications Manager enables extra multimedia functions including unified messaging, video conferencing, and group-based client communication networks.

The latest release of Cisco Unified Communications Manager, previously known as Cisco CallManager, offers a variety of improvements that speed up ROI by lowering management and support costs, increasing worker productivity, facilitating teamwork, supporting the bring-your-own-device model of computing, fortifying data protection, and allowing optimal use of network infrastructure. Headline innovations include automatic dial-plan replication, streamlined certificate management, extended support for standards-based single sign-on for administrators and users, device-independent call recording, mobile connectivity with no need for VPN tunneling, a revamped self-care utility that makes it simple for end users to select their options for all endpoints, and support for Secure Real-Time Transport Protocol for mobile clients.

When you deploy a centralized Unified Communications Manager cluster to manage voice processing for customers at distributed locations, administrators can help achieve continuous call service using Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a Wide Area Network link fails, Cisco SRST in the router provides core Cisco Unified Communications Manager services until the link is returned. To learn about Progent's consulting support for Cisco routers, see consulting support for Cisco ISR routers.

For small business networks, branch locations, and retail deployments that do not require the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express offers a budget-friendly PBX alternative that handles the requirements of sites with as many as 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco ISR router, smaller offices can rapidly deploy a unified voice/data environment.

Cisco's Business Edition 6000 is a family of one-stop platforms that provide fundamental unified communications capabilities including routing, gateway, high definition voice and video, messaging, instant messaging and presence, teleconferencing, and paging support, allowing any end user to collaborate on any device from any site. All BE6000 systems come packaged preloaded with a virtualization hypervisor and collaboration applications, making deployment fast and easy and cutting cost of ownership for companies with from 25 to 1000 workers. All versions come preinstalled with virtualization and collaboration applications software. Organizations can instantly enable Unified Communications applications as their needs dictate.

The small-scale Business Edition 6000S supports five standard unified communications software applications installed on one combination 2921V router/gateway/virtualized blade server device and supports a maximum capacity of 150 users and 300 devices. The mid-market BE6000M supports four UC application options activated on a virtualized Cisco UCS C220 M4 server and can handle as many as 1000 workers, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H Supports eight collaboration application options activated on a virtualized Cisco C220 M4 server and supports up to 1000 workers, 2500 devices, and 100 contact center agents.

For additional details about Progent's expertise with Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (CUCM) and Cisco CallManager planning, integration, upgrades and troubleshooting.

Cisco IP Phones: IP Voice and IP Video Phones
A collaboration endpoint is a user device, and can be a hardware phone set or a software phone program on a PC or mobile computer. In the Internet Protocol environment, each VoIP phone is Ethernet connected. VoIP phones offer all of the capabilities that an analog phone handset provides, but Voice over IP phones can also have additional features including the ability to connect to websites or run productivity-enhancing applications.

Cisco IP Phones Professional ServicesUnlike conventional Private Branch Exchange systems, in a Cisco IP telephony environment you can perform almost instantaneous moves, additions, and changes. All you do is take the IP phone to its new location, plug it into an Ethernet jack, and the handset announces itself with Cisco Unified Communications Manager (formerly CallManager). All user privileges and settings are programmatically replicated, doing away with the cost and hassle of dispatching technicians to wiring closets. An additional useful capability is extension mobility, which enables you to log into any Cisco IP phone and receive your personal phone extension and rights.

Cisco offers a broad range of collaboration handsets. The entry-level SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome devices that feature wide-band audio, compatibility with hosted Internet Protocol telephony systems or an IP private branch exchange, easy deployment and secure online installation, unobtrusive software upgrades, and browser-based set up. The low-end SPA301 is a one-line IP phone with no screen or speakerphone function, a base dialer with a single Ethernet connector, and a corded handset with no keys. The SPA302D, intended solely for operation with the Cisco SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiline wireless DECT handset that supports 10-lines, a TFT 176 x 220 color display, and a keypad with speakerphone capability. Cisco's SPA303 is an affordable three-line IP phone with dual switched Ethernet ports, a 128x64 monochrome graphical display and a speakerphone.

Cisco SPA500 IP Phones Consulting ServicesCisco's SPA500 Series IP phones are affordable endpoints that support both SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, PoE, and conferencing capability. Most versions have a 128 x 64 mono screen display, The SPA501G has eight lines and has eight soft buttons but no hi-res display. The SPA502G has a single line and has no soft keys. The SPA504G has four lines and has four programmable keys. The SPA508G IP Phone supports eight lines and eight programmable buttons. The SPA509G VoIP phone supports 12 lines and features 12 soft keys. The SPA512G VoIP phone supports four lines, no programmable keys and supports Gigabit Ethernet. The SPA514G VoIP phone supports four lines, has programmable keys, and supports 1xGb Ethernet. The high-end SPA525G2 includes a 320 x 240 pixel color screen, supports five lines, and includes five soft keys.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice devices intended for occasional-use environments such as lobbies, elevators, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 monochrome display, a Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line device with no screen and requires a hook switch for transferring a call or conferencing.

Cisco's 7800 Series of budget-priced IP phones are VoIP endpoints featuring backlit mono displays, four soft buttons, 11 dedicated buttons, an integral Ethernet switch with Power over Ethernet (PoE), and an integral speakerphone. The 7800 Series support only the SIP call control protocol. All devices in Cisco's 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save technology, offered on the higher end 7800 models, reduces after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone intended for common areas and for workers with infrequent voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered via an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only unit in the 7800 line that provides 1xGb Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrative staff, contact center agents, and managers who have significant voice communications requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 pixel color display, an integral 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both VoIP phones include a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a family of SIP-based IP phones that includes desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated keys. Cisco's IP Phone 8811 includes a monochrome screen and supports Class 2 PoE. The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless VoIP Phone Integration and Troubleshooting ConsultingCisco's wireless VoIP phones are industrial-grade wireless devices intended for professionals who are mobile within office, hospitality, health-care or other venues where IT management requires user endpoints that provide more administrative control, data security and ruggedness than is achievable with the Bring-Your-Own-Device mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones provide on-the-move onsite workers the advantages of voice over wireless LAN communications in environments with 802.11x Wi-Fi. Cisco's 8821 Wireless VoIP Phone includes a hi-res color screen, a durable shell designed for shock resistance and IP67 for particulate and splash resistance, extended batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth radio to support cordless headsets. The 8821-EX Wireless VoIP Phone adds anti-sparking protection for potentially combustible work sites. The 8821-EX also features a shell composed of industry-standard yellow plastics, which makes the 8821-EX easier to find the event of a crisis. Learn about Progent's Wireless VoIP Phone integration consultants.

Cisco 9900 IP Phones ConsultantsCisco's legacy 9900 Series of advanced VoIP endpoints integrate high-definition voice with hi-res color displays to offer a rich collaborative UC experience for knowledge professionals and executives. Both IP phones in this family incorporate an SD 640x480 pixel color screen, a Bluetooth 2.0 radio to support a wide range of headsets, and an integrated Gigabit Ethernet switch. The Cisco EnergyWise power-save feature is offered as an option and can cut off-work energy use by up to 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 Cisco IP Color Key Expansion Modules for adding scalability to customizable line and function keys. The IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi transceiver for connecting to wireless environments, and four soft-label touchscreen keys to invoke Cisco UC functions. The 9971 VoIP phone allows up to 3 IP Expansion Modules for adding scalability to programmable line and function keys.

Unified Communications Application Software
Within Cisco's Unified Communications architecture, IP voice, IP video, and other UC applications are physically independent from the call/voice processing mechanism, and they may reside at any location within the system. A single network framework provides a versatile platform for feature-rich business applications and provides a solid foundation for future convergence-based applications. Cisco works with leading technology vendors to offer a wide selection of IP phone and video software applications and devices. Cisco also enables the capability to develop and administer specialized internal applications.

UC applications available from Cisco and supported by Progent's consultants include:

Cisco Jabber is a UC application that provides presence, instant messaging, business-quality voice, video, voicemail, screen sharing, and online conferencing features for PCs, Macs, iPads and Android tablets plus smartphones. Cisco Jabber is an evolution and combination of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with significant improvements to video features and desktop sharing, and expanding the team environment to additional platforms and endpoint hardware. Cisco Jabber works in conjunction with Unified Communications Manager for call and session management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for conferencing and online meetings.

Because Jabber utilizes popular communication standards, it can interoperate with a wide range of non-Cisco products. For instance, Extensible Messaging and Presence Protocol enables Cisco Jabber to trade instant messaging and presence information with various XMPP clients such as Adium for Mac OS, IBM Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber features can be accessed from Microsoft Office programs such as Outlook and Microsoft SharePoint. This broad platform compatibility optimizes productivity by providing a consistent end-user environment and accommodating the bring-your-own-device model of computing. Progent offers the assistance of certified Exchange consultants and Microsoft SharePoint application developers who can show you how to use Jabber with Microsoft's powerful collaboration products. Progent also offers expertise with Apple iPhone integration and management and Google Android smartphone integration to assist your organization to enhance the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center enables web meetings for participants using a browser or almost any desktop or handheld computer. WebEx Meeting Center is offered as software as a service (SaaS) through the Cisco WebEx Cloud. This makes it simple to deploy and scale, streamlines administration, avoids heavy up-front expenditures, features maximum uptime and enterprise-grade security, and delivers consistently high performance. Key features include support for sharing specific content or your entire screen display with online attendees in real time, the capability to embed rich media into your presentations including Microsoft PowerPoint and Flash animations, session and content recording plus playback for training and demonstrations, single sign-on and support for other Cisco collaboration applications like Jabber and TelePresence, plus strong data protection and encrypted access with strict policy management.

WebEx Web Conferencing Consultants

Cisco WebEx Meeting Center works with Microsoft Windows, Apple Mac, and Linux desktops and notebooks and permits mobile workers to start, schedule, and attend meetings on Google Android devices, iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also launch online conferences instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of instant messaging applications.

Cisco TelePresence Portfolio for In-house Video Conferencing Environments
For midsize organizations and larger enterprises who wish to build an in-house or hybrid on-premises/cloud solution for video conferencing, Cisco provides a portfolio of Cisco TelePresence products that enable high-definition video conferencing for participants with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that works in conjunction with Cisco Unified CM to provide multiparty telepresence to UC environments and can extend conferences to support cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of how teleconferencing resources are allotted for each attendee, allowing administrators to define the precise service level and experience needed for every user. Cisco TelePresence Content Server collects video and presentations for real-time distribution as well as video on demand playback.

Cisco Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
The Cisco Unity Connection, an extension of Cisco Unified Communications Manager, is a converged voicemail solution that facilitates teamwork by providing flexible set of options for retrieving voice messages within an environment that is easy to deploy and manage. Unity Connection lets you read and manage your voicemail from your email inbox, browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Unity Connection also provides sophisticated voice-recognition capabilities for hands and eyes free management and powerful Automated Attendant features that include smart routing for incoming calls and custom call-filtering and message-notification options. The Unity Connection platform operates as a virtual machine that can reside on a Business Edition 6000 server or a Cisco SRE 910 router blade service module and can accommodate as many as 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), offered in select Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response, and automated-attendant functions for small to mid-size businesses and corporate branch locations with up to 500 workers. Unity Express allows you to access and manage voicemail using a Cisco Unified IP Phone display, a browser, or an email system. Cisco routers for which Unity Express is available as a network module include Cisco's 1861, 2900, 3800, and 3900 families. Progent offers certified deployment and support services for all ISR routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with CUCM and agent desktop applications such as Cisco Finesse to offer automatic call distribution features that allow an organization to match customers with the right salesperson or service representative. Unified CCE offers smart call routing, computer telephony integration, support for multichannel customer contact management, network-wide call queuing, interactive voice response and consolidated company-wide reporting to streamline the deployment and management of a modern customer contact center. Cisco platforms incorporated in UCCE's client interaction management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX) offers an out-of-the-box bundle for building a customer contact center for branch or midmarket deployments that support as many as 400 agents. Multiple packages are available, as well as a variety of optional advanced features. Unified CCX integrates closely with CUCM and provides smart call routing, contact management, integrated reporting, IVR, and the ability to manage voice, email, web chat, and social media inquiries. Cisco Unified Contact Center Express includes Cisco Finesse, a browser-based desktop agent that requires no client-side installation. Advanced options include call-in-queue, projected-wait-time messages, and workforce and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly referred to as Single Number Reach, makes it possible for users to be reached via a single number that rings simultaneously on their desktop IP Phone and their mobile phone. Users can transfer live conversations between their Cisco IP phone and their smartphone without disruption. Unanswered calls can be transferred to a Unity or Cisco Unity Connection account. Users can create personal access lists that determine which calls get extended to different phones.

Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning offers an automated platform for initial installs and for follow-on moves, additions, changes, and deletions. An intuitive console delivers a unified view of a subscriber and the user's services. Prime Collaboration Provisioning substantially speeds up company-wide installations and reduces the effort required to implement future changes. Prime Collaboration also offers advanced analytics that show technology adoption and usage rates, allowing organizations to make more efficient use of IT resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco converged communications networks to connect with other networks and with clients operating outside the corporate firewall. Cisco's portfolio of gateways provide UC support for a wide variety of gateway and session-border-control applications.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that enables organizations to provide team members, suppliers, consumers, or business partners who are using different networks, workgroup platforms, or endpoint devices to access to Unified Communication services. The Expressway gateway works with a Cisco Communications Manager deployment or Cisco BE6000, or can be run via the cloud with Cisco HCS to make productive collaboration more universal. Key capabilities of Cisco Expressway include:

  • Mobile and Remote Access: Remote users who have any Jabber-supported device or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on plus Transport Layer Security (TLS) and are able to access all their Jabber applications (video, business-quality voice, data instant messaging, and presence) without requiring the extra step of establishing a VPN connection. In addition, teleworkers have the ability to utilize their Cisco TelePresence endpoints without a VPN, providing a user environment at home the same as the corporate office.
  • Cisco Jabber Guest Support: Cisco Expressway is required for enabling Cisco's Jabber Guest, which permits “guests” to interact with your organization simply and securely through streamlined browser and mobile multimedia calls.
  • Cisco Cloud Access: Expressway can function as a gateway that connects between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver a world-class, extensible teleconferencing experience that seamlessly combines voice, HD video, and data sharing to any client, at any location, on any endpoint.
  • Interoperability: In case your organization currently has third-party video systems, Cisco Expressway can assist you to move easily to a Cisco solution whenever it makes business sense. Cisco Expressway offers video compatibility with industry standard H.323, H.264 Scalable Video Coding, or SIP systems. Gateway standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding to MPEG-4/H.264 AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an enterprise-class session border controller that interconnects unified communications systems to the IP PSTN. In addition to offering session border control, CUBE provides easy and cost-efficient collaboration beyond the firewall. Sample collaboration functions enabled by CUBE include:
  • WebEx Cloud Connected Audio for high-capacity SIP-based audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and interactive-voice-response solutions
  • Policy-based evaluation of phone calls
  • Business-to-business telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be deployed on a wide selection of Cisco's enterprise-class router platforms, which include ASR 1000 Series, the Cisco ISR 4000 Series, the ISR G2 Series, and several versions of the 800 Series fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 (UC500) Series is an all-in-one VoIP gateway solution for small businesses. UC500 packages deliver voice, data, voicemail, automated attendant, video, security, and wireless functionality, run with older generation Cisco IP Voice phones, and support public switched telephone network interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the centerpiece of a comprehensive unified communications ecosystem

All of UC500 series bundles include a compact switch with 8 PoE ports and additional foreign exchange stations (FXS) and foreign exchange office (FXO) interfaces, a firewall, and VPN. Integrated WiFi is an option. User capacity can be increased by attaching Cisco Catalyst Express switches. Every UC500 offering also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 FXS and 4 FXO ports. The Cisco UC540 package supports 32 clients and provides 8 foreign exchange office ports. The Cisco UC560 package allows 48 users and 12 foreign exchange office interfaces.

Progent's seasoned VoIP consultants can assist you to maintain your legacy UC500 VoIP system or design and carry out a smooth upgrade to a current IP telephony and voicemail system such as Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide online or on-premises help from a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to help your business to plan, implement, manage and repair converged communications environments that incorporate Cisco Unified Communication products in an in-house, distributed, or hybrid environment. Progent's Cisco consultants have extensive experience with Unified Communications Manager and Cisco CallManager, IP voice and video phones and other endpoints, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, collaboration gateways, utilities built into Cisco switches and routers. Progent can also offer support for technologies such as Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, SIP gateways, Call Admission Control, VoIP trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration experts can also assist you to create SIP infrastructure environments that incorporate SIP-based VoIP phones and video phones, SIP trunks, and SIP management tools via Cisco Unified CM.

Progent's custom application programmers can build specialized IP telephony software that will enable your company to integrate the telephony capabilities of Cisco Unified Communications Manager into your business processes for enhanced productivity. Progent can audit your existing network and Internet access architecture to make sure your environment is optimized to support high-quality VoIP and high-definition video, assist you to choose and integrate Cisco hardware and software that make sense for your present situation and downstream growth strategy, and interface your Cisco collaborative communications products with technology from other vendors. Progent's CISSP-ISSAP certified network security and compliance consultants can show you how to create, implement, and validate an enterprise-wide security plan for your unified communications ecosystem. Also, Progent can assist you to deploy Cisco fault-tolerant mechanisms like Cisco Unified Survivable Remote Site Telephony (SRST) for cost-effective call control redundancy in branch office and teleworker environments, and Progent's disaster recovery preparedness experts can help you create a sensible disaster recovery strategy to ensure the availability of your vital unified communications system.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Versions of Cisco Unified CM earlier than 8.6 and every release of CallManager have arrived at end-of-life. This means Cisco will cease to enhance, fix, or validate the product software. Security patches for this pivotal application will stop, which in some situations may create compliance or potential liability problems.

Progent continues to provide comprehensive support services for end-of-life versions of Unified Communications Manager and Cisco CallManager, but if your business is now using a legacy release of this critical software you should begin now to plan your upgrade. Progent's Cisco-certified consulting professionals can assist you to migrate efficiently to the current edition of Cisco Unified Communications Manager and can often save customers as much as 50% off consulting service fees compared to competing IT service firms because of Progent's documented process and experience in this area. By adhering to best practices, Progent can ensure that your organization realizes a fast return on your IT investment by helping you benefit fully from the new and improved features, lower administrative and maintenance expense, more productive collaboration capabilities, and tighter data protection provided by the latest version of Cisco Unified CM.

Progent's migration services include ROI assessment, project management or co-management, pilot testing, Cloud connectivity, configuring endpoint devices from Cisco and other providers, mobile integration, security and compliance consulting, streamlined management, disaster recovery/business continuity planning, network infrastructure design, staff and user training, and continuing consulting and troubleshooting. Progent also offers ultra-affordable migration packages to make sure your costs are predictable and affordable.

To learn more information about Progent's consulting expertise for Cisco networking products, pick a subject:

If you wish to contact Progent about professional expertise for Cisco networking, call 1-800-993-9400 or go to Contact Progent.

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