Cisco VoIP ConsultingExchanging live voice and video over Internet Protocol has progressed from simply being being a savvy technique to cut phone carrier bills to being a strategic technology for competitive advantage. Unified communications, once restricted to combining Internet-based voice calls and faxing on a single system to replace traditional PBX systems, now includes voice and video, mobile communications, instant messaging, real-time presence, services, and more all within a cohesive environment that is easy to manage, scalable, protected, fault-tolerant, cost-effective, and intuitive.

Cisco is the global leader in providing the hardware and software infrastructure required to support the new paradigm of unified communications (UC). Cisco's UC solution adds to the productivity of information systems by slashing operational costs; combining rich media functions with popular software programs to improve worker output; facilitating teamwork among workers, associates, and suppliers to save time and enhance business results; and simplifying the administration of your communications infrastructure.

Cisco's UC technology cover these primary product categories:,

  • Call Control Agents for managing rich media calls and sessions
  • Communications Endpoints to enhance worker engagement
  • Unified Communications Applications for more productive access to presence, chat, voice and video, phone messages, white boarding, and conferencing
  • IP Gateways for accessing public networks and teleworkers
Progent can provide the online or on-premises services of a Cisco-certified CCIE (Collaboration) specialist who can assist organizations of all sizes to plan, configure, manage, migrate, expand, relocate, and troubleshoot Cisco UC products so you can realize the greatest strategic value of your communications system. Progent can deliver world-class support for every facet of Cisco's unified communications solutions such as call processing and control tools, IP phones and softphones, and immersive telepresence software. Progent also offers expertise for Cisco's rich media-optimized network infrastructure products such as ISR routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call and Session Control Software - Unified Communications Manager (CallManager)
Cisco Collaborative Communications Consulting and SupportCisco's call-processing agent is the centerpiece of the Cisco IP telephony infrastructure and provides the flexibility to deploy a centralized call-processing model, a decentralized design, or a mix of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands corporate phone capabilities to packet devices such as IP phones, media management appliances, Voice over IP gateways, and mixed media programs across the network. Cisco Unified Communications Manager enables extra voice, video, and data functions including unified messaging, video conferencing, and collaborative client communication networks.

The most recent release of Unified Communications Manager, formerly branded Cisco CallManager, includes a wealth of improvements that expedite your return on investment by cutting management and support expenses, increasing worker productivity, facilitating teamwork, accommodating the BYOD model of working, fortifying data protection, and making optimal utilization of network resources. Headline innovations include automatic dial-plan replication, streamlined certificate management, extended support for single sign-on for administrators and users, hardware-independent call recording, on-the-road access without requiring VPN tunneling, a new self-provisioning utility that makes it easy for users to manage their options for all endpoints, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

In cases where you implement a centralized Cisco Unified Communications Manager cluster to manage call processing for users at distributed locations, IT managers can help ensure non-stop call operation through Cisco SRST, an IOS Software image for routers. If a WAN connection breaks, Cisco SRST incorporated in the router provides basic Cisco Unified Communications Manager services until the connection is returned. To learn about Progent's consulting services for Cisco routers, refer to consulting and troubleshooting support for Cisco Integrated Services routers.

For small businesses, branch locations, and retail environments that do not need the complete functionality available from Unified CM, Unified Communications Manager Express, previously known as CallManager Express provides a budget-friendly solution that meets the requirements of sites with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco ISR router, smaller organizations can quickly implement a unified voice/data environment.

Cisco's Business Edition 6000 is a line of complete solutions that provide essential unified communications features such as routing, IP gateway, premium voice/video, messaging, IM and real-time presence, voice and video conferencing, and paging support, allowing any end user to collaborate on any device from any location. All BE6000 solutions are shipped preinstalled with a virtualization hypervisor and UC applications software, making deployment fast and simple and reducing cost of ownership for companies with from 25 to 1000 workers. All solutions are shipped preinstalled with a virtualization hypervisor and UC applications software. You can instantly enable UC software applications whenever their needs evolve.

The small-scale BE6000S supports five preselected collaboration applications installed on one integrated router/gateway/virtualized E1600 M2 server platform and supports a maximum capacity of 150 workers and 300 endpoint devices. The medium-scale Business Edition 6000M includes 4 UC software application options activated on a single virtualized C220 M4 server and supports as many as 1000 users, 1200 devices, and 100 contact center agents. The high-end BE6000S Supports eight collaboration software application options activated on a virtualized C220 M4 server platform and has the ability to support up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For additional information about Progent's support for Unified Communications Manager, visit Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning, configuration, migration and troubleshooting.

Cisco IP Phones: IP Voice and IP Video Phones
A communications endpoint is an end-user instrument, either a physical phone or a software phone program on a desktop or mobile computer. In the Internet Protocol environment, each VoIP handset or soft phone is Ethernet connected. IP phones have all of the capabilities that a conventional telephone provides, but IP phones often provide additional functions such as the ability to connect to the web or host productivity-enhancing software.

Cisco IP Phones Consulting FirmIn contrast to traditional PBX systems, in a Cisco IP telephony network you can implement virtually instant relocations, adds, and modifications. You merely move the IP phone to its new location, plug it into the Ethernet connection, and the handset registers itself with Cisco Unified Communications Manager. All client privileges and configurations are programmatically replicated, eliminating the cost and hassle of sending support personnel to rewire connections. An additional efficient feature is extension mobility, which enables you to log into any Cisco VoIP phone and get your personal phone ID and rights.

Cisco offers a broad range of Unified CM handsets. The entry-level Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications devices offering high-quality audio, compatibility with hosted IP phone systems or an IP PBX, simple deployment and secure remote installation, zero-downtime software updates, and browser-based configuration. The value-priced SPA301 is a single-line VoIP endpoint with no display or speakerphone, a base dialer with a single Ethernet port, and a wired handset without keys. The SPA302D, intended solely for use with Cisco's SPA232D DECT ATA (Analog Telephone Adapter), is a multiline cordless Digital Enhanced Cordless Telecommunications IP phone that offers 10-lines, a TFT 176 x 220 color display, and a dial pad with a speakerphone. The SPA303 is an affordable three-line SIP-based phone with dual Ethernet ports, a 128x64 monochrome graphical display and a speakerphone.

Cisco SPA500 IP Phones Integration and SupportCisco's SPA500 Series IP phones are affordable endpoints that support both SIP and SPCP signaling protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and conferencing support. Most models have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no hi-res screen. The SPA502G has a single line and has no programmable buttons. The SPA504G has four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight soft keys. The SPA509G IP Phone supports 12 lines and has 12 soft keys. The SPA512G IP Phone supports four lines, no programmable buttons and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has soft keys, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color display, supports five lines, and features five programmable keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints intended for infrequent-use environments like lobbies, elevators, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome display, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a single-line device with no display and uses a hook switch for call transfer or joining a conference.

Cisco's 7800 line of economical IP phones are VoIP devices featuring backlit mono displays, four programmable buttons, 11 fixed-feature keys, an integral Ethernet switch with Class 1 PoE, and an integral speakerphone. The 7800 Series IP Phones support only the SIP signaling protocol. All devices in Cisco's 7800 line incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, cuts off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone intended for common areas and for employees with infrequent call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only device in the 7800 family that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint intended for administrators, contact center personnel, and supervisors who have significant call needs.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP media endpoints with a 320 x 240 pixel color screen, an integral 1xGb Ethernet switch, Class 3 PoE, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones have a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone with a 5.6-inch touch screen and five soft buttons.

Cisco 8800 IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that features desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated buttons. The Cisco IP Phone 8811 includes a backlit mono display and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless IP Phone Integration ConsultantsCisco's wireless VoIP phones are industrial-grade wireless devices intended for workers who are on the move within office, warehouse, retail or other venues where IT management requires user endpoints that offer more administrative control, data security and durability than is achievable with the BYOD mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones offer mobile onsite workers the benefits of voice over wireless LAN communications in workplaces with 802.11x Wi-Fi. Cisco's 8821 Wireless IP Phone includes a 2.4 inch color display, a durable shell rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for particulate and splash resistance, extended batteries, a built-in speakerphone, and a Bluetooth transceiver to support cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds protection against sparking for use in potentially combustible environments. The 8821-EX also features a case made out of industry-standard yellow plastics, which makes the 8821-EX easy to locate the event of an emergency. Find out about Progent's Cisco Wireless IP Phone integration consultants.

Cisco 9900 Series VoIP Phones SupportCisco's discontinued 9900 family of advanced VoIP phones mix high-definition voice with hi-res color screens to deliver a rich collaborative unified communications solution for managers and executives. Both models in the 9900 family include an SD VGA color screen, a Bluetooth 2.0 transceiver to support a broad range of headsets, and a built-in 1 GE Ethernet switch. Cisco's EnergyWise power-save function is offered as an option and can reduce off-work power use by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Expansion Modules for adding scalability to customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi radio for connecting to wireless environments, and four customizable touchscreen keys to access Cisco Unified Communications features. The 9971 VoIP phone allows up to 3 IP Color Key Expansion Modules for adding scalability to programmable line and feature keys.

Cisco Unified Communications Application Software
Under Cisco's Unified Communications platform, IP telephony, video, and other converged applications are separate from the call/voice processing mechanism, and they may be at any location within the network. A single network framework offers a versatile environment for powerful business applications and acts as a firm foundation for downstream convergence-based software. Cisco works with third-party technology companies to offer a broad range of IP telephony and video software applications and products. Cisco also supports the ability to create and manage specialized internal applications.

UC application software available from Cisco and supported by Progent include:

Cisco Jabber
Jabber is a converge media application that provides presence, instant messaging, voice, video, voicemail, screen sharing, and real-time conferencing functions for Windows PCs, Macs, iPads and Android tablets plus smartphones. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with important improvements in the areas of HD video capabilities and desktop sharing, and expanding the team environment to more platforms and endpoint hardware. Jabber works in conjunction with Unified CM for call and session management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and programmable attendant, and Cisco WebEx Meeting for conferencing.

Since Cisco Jabber is based on key communication standards, it can interoperate with a wide range of non-Cisco products. As an example, XMPP allows Cisco Jabber to exchange instant messaging and presence data with various XMPP clients such as Adium for Mac, IBM Sametime, and Microsoft Lync. Cisco Jabber capabilities can be accessed from Microsoft Office applications including Microsoft Outlook and SharePoint. This broad platform compatibility optimizes productivity by delivering a consistent user environment and accommodating the BYOD model of networking. Progent offers the services of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint programmers who can show you how to take advantage of Jabber with Microsoft's powerful collaboration platforms. Progent also offers expertise with iPhone integration as well as Google Android smartphone and tablet integration to help your organization to increase the productivity of your BYOD ecosystem.

WebEX Meeting Center
Cisco WebEx Meeting Center enables online meetings for participants using a web browser or virtually any desktop or handheld computer. Cisco WebEx is delivered as software as a service via Cisco's WebEx Cloud. This makes it simple to roll out and scale, reduces the cost of administration, eliminates high up-front expenditures, offers maximum uptime and world-class data protection, and delivers excellent performance. Key capabilities include support for sharing discrete content or an entire screen display with online attendees in real time, the ability to embed rich media into presentations including PowerPoint and Flash videos, session and content recording plus playback for training, single sign-on (SSO) and integration with other Cisco collaboration products such as Jabber and TelePresence, plus stringent data privacy and encrypted connections with tight policy management.

WebEx Web Conferencing Consulting and Support

WebEX Meeting Center runs on Windows, Apple Mac, and Linux-powered desktops and allows mobile users to launch, calendarize, and participate in meetings on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also launch web meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of IM applications.

Cisco TelePresence Portfolio for In-house Video Conferencing Environments
For medium-size businesses and larger enterprises who want to create an on-premises or hybrid on-premises/cloud environment for video conferencing, Cisco offers a portfolio of Cisco TelePresence products that enable high-quality and standards-based video conferencing for attendees with virtually any IP endpoint at any site. Cisco TelePresence Server is an expandable video conferencing bridge that runs with Cisco Unified CM to bring multiparty video, audio and content sharing to UC environments and can extend conferences to incorporate cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of how conferencing bandwidth and features should be allocated for every individual attendee, allowing administrators to define the precise service level and user experience needed for each user. Cisco TelePresence Content Server captures video and presentations for real-time streaming and video on demand viewing.

Cisco Unity Connection and Unity Express for Unified Voicemail
Cisco's Unity Connection, an integrated extension of Unified CM, is a converged voice messaging system that facilitates collaboration by providing a variety of options for retrieving calls and messages within an environment that is easy to deploy and manage. Cisco Unity Connection allows you to access and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also provides advanced speech-recognition features for hands and eyes free operation and powerful Automated Attendant features that include intelligent routing for inbound calls and custom call-filtering and message-notification options. The Unity Connection system runs as a fully virtualized system that can reside on a BE6000 server or a Cisco SRE 910 router blade and can accommodate as many as 20,000 mailboxes on each server.

Unity Express (CUE), available in certain Cisco Integrated Services routers, offers affordable voicemail, unified messaging, interactive voice response, and greeting functions for small to mid-size businesses (SMBs) and corporate branch locations with as many as 500 users. Unity Express allows you to access and manage voicemail using a Cisco IP Phone display, your web browser, or an email system. Cisco routers for which Cisco Unity Express is offered as a network module or advanced integration module include Cisco's 1861, 2800, 2900, and 3900 Series. Progent can provide certified deployment and support services for ISR routers.

Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates closely with Unified Communications Manager and desktop agent apps like Cisco Finesse to offer automatic call distribution capabilities that allow an organization to connect customers with the proper sales or service agent. UCCE offers smart call distribution, computer telephony integration (CTI), multiple channel customer contact management, network call queuing, IVR and advanced company-wide reporting to streamline the creation and administration of a large-scale contact center. Cisco platforms supporting UCCE's client contact management solution include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (CCX) offers an out-of-the-box solution for creating a customer interaction management center for mid-scale deployments that handle as many as 400 agents. Multiple packages are offered, plus a variety of optional advanced features. Cisco Unified Contact Center Express integrates with Cisco Unified CM and provides intelligent call routing, client management, reporting, interactive voice response, and the ability to manage voice, email, chat, and social media requests. Cisco Unified Contact Center Express includes Finesse, a browser-based customizable desktop agent that requires no client installation. Special options include conditional routing, expected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly known as Single Number Reach, makes it possible for users to be called from a single number that rings at the same time on their Cisco VoIP Phone and their smartphone. Users can switch active conversations between their Cisco IP phone and their mobile phone seamlessly. Calls that are not answered can be transferred to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that specify which calls are directed to different endpoints.

Cisco Prime Collaboration Provisioning
Prime Collaboration provides an automated process for initial deployments and for “day 2” moves, additions, changes, and deletions. A user-friendly interface provides a unified view of a subscriber and the user's services. Cisco Prime Collaboration significantly speeds up company-wide installations and minimizes the time required to implement future changes. Prime Collaboration also provides management analytics including technology adoption and consumption rates, allowing administrators to make more efficient use of resources and further reduce total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco converged communications networks to communicate with other networks and with users working beyond the corporate firewall. Cisco's line of gateways provide unified communications services for a wide variety of gateway as well as session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Cisco Expressway Communication Gateway
Cisco's Expressway is an advanced converged media gatekeeper that enables organizations to provide employees, suppliers, customers, or business partners who are using various outside network environments, collaboration applications, or endpoint devices to access to Cisco Unified Communication functions. The Expressway works in conjunction with an enterprise Cisco Communications Manager system or Cisco Business Edition, or can be accessed via the cloud with Cisco Hosted Collaboration Solution (HCS) to make collaboration more universal. Key features of Cisco Expressway are:

  • Mobile and Off-site Access: Remote users who have any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on and of TLS security and can connect to all their collaboration applications (video, high-quality voice, content IM, and presence) without the inconvenience starting a VPN. Also, teleworkers have the ability to use their Cisco TelePresence endpoints without the need for a VPN, delivering a user experience at home that is the same as the office.
  • Cisco Jabber Guest Support: Expressway is critical for supporting Jabber Guest, which permits “guests” to interact with your organization simply and securely through streamlined browser and mobile video phone calls.
  • Cisco Cloud Access: Expressway can function as a gateway that creates a path between onsite Cisco or third-party collaboration solutions and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Expressway deliver an advanced, extensible meeting experience that seamlessly integrates business-quality voice, HD video, and content sharing to anyone, anywhere, on any endpoint.
  • Interoperability: In case your organization currently has non-Cisco video systems, Cisco Expressway can help you to move efficiently to Cisco products when it makes business sense. Cisco Expressway provides video compatibility with standards-based H.323, H.264 SVC, or SIP systems. Internetworking capabilities supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding to H.264/MPEG-4 AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is an enterprise-class session border gateway that connects unified communications systems to the IP public switched telephone network. Beyond offering session border control, Cisco Unified Border Element provides easy and cost-efficient collaboration outside the firewall. Important unified communications features supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and interactive-voice-response solutions
  • Policy-led evaluation of phone calls
  • Business-to-business teleconferencing over SIP
CUBE software can be licensed on Cisco IOS software and can be deployed on a wide selection of Cisco's enterprise router platforms, which include Cisco's ASR 1000 Series Aggregation Services Routers, the ISR 4000, the ISR G2, and several models of the 800 Series fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs in an ESXi virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 (UC500) product line is an all-in-one VoIP and unified communications solution for small organizations. UC500 models deliver voice, data, voicemail, auto attendant, video, security, and wireless functionality, run with older generation Cisco IP Voice phones, and support various public switched telephone network (PSTN) connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the heart of a comprehensive unified communications ecosystem

All of UC500 series bundles include a desktop switch with 8 PoE interfaces and additional foreign exchange stations (FXS) and FXO interfaces, a firewall, and VPN support. Built-in WiFi is optional. VoIP user capacity can be expanded by attaching Cisco Catalyst Express companion switches. Each UC500 offering also includes software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and incorporate 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 package supports 24 to 32 clients and provides 8 FXO ports. The Cisco UC560 system supports 48 VoIP clients and 12 FXO ports.

Progent's seasoned VoIP experts can assist you to maintain your legacy UC500 VoIP system or plan and carry out a smooth migration to a current IP telephony and voicemail system like Cisco's cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent offers online or onsite help from a certified CCIE Collaboration expert to help you to design, implement, manage and troubleshoot unified communications environments based on Cisco Unified Communication technology in a centralized, cloud-based, or hybrid deployment. Progent's Cisco consultants have in-depth backgrounds integrating Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, Unified Communications applications like Jabber and Unity Connection, Cisco's teleconferencing technologies, communication gateways, tools built into Cisco Catalyst switches and routers. Progent can also offer support for technologies such as Cisco SRST, Cisco Unified Border Element, H.323 and SIP gateways, Call Admission Control, VoIP trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP infrastructure consultants can in addition assist you to create SIP connectivity solutions that incorporate SIP-based VoIP phones and video endpoints, SIP trunks, SIP conferencing and SIP administration tools with Cisco Unified CM.

Progent's application developers can create specialized unified communications software that will enable your organization to incorporate the features of Cisco Unified Communications Manager into your business processes for enhanced productivity. Progent can evaluate your existing network and Internet access architecture to make sure your system is configured to accommodate business-quality Voice over IP and HD video, assist you to select and deploy Cisco hardware and software that make sense for your present situation and future growth strategy, and interface your Cisco collaborative communications products with products from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to develop, carry out, and validate a comprehensive security and compliance plan for your converged communications ecosystem. Also, Progent can help you to deploy Cisco fault-tolerant mechanisms like Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control redundancy in remote-branch and home-office environments, and Progent's disaster recovery planning experts can help you develop a viable disaster recovery plan to ensure the availability of your business-critical communications environment.

Cisco Unified Communications Manager/CallManager Migration Consulting
Versions of Unified CM lower than 8.6 and every release of CallManager have reached end-of-life. Therefore Cisco will cease to develop, fix, or validate the product software. Security updates for this pivotal product will end, which in some situations could create regulatory compliance or legal liability issues.

Progent continues to provide expert consulting and troubleshooting support for end-of-life versions of Cisco Unified CM and Cisco CallManager, but if your business is now using an out-of-dated edition of this pivotal software your organization should begin now to plan your upgrade. Progent's collaboration consulting professionals can help you to upgrade smoothly to the latest edition of Cisco Unified CM and can often save clients up to 50% off consulting service expense versus most computer service companies thanks to Progent's documented procedures and experience in this practice area. By following best practices, Progent can make sure your organization sees a quick return on your IT investment by showing you how to take full advantage of the new and improved features, reduced management and maintenance expense, more engaging collaboration, and stronger security provided by the newest release of Cisco Unified CM.

Progent's migration services include ROI analysis, project management or co-management, pilot testing and validation, Cloud integration, configuring collaboration endpoints from Cisco and third-party providers, smartphone and tablet integration, data protection consulting, management automation, disaster recovery planning, network infrastructure design, staff and user training, and ongoing consulting and technical support. Progent also has put together fixed-priced upgrade packages to keep your costs visible and under control.

To see additional details about Progent's consulting support for Cisco networking products, choose a subject:

In order to contact Progent about engineering expertise for Cisco products, phone 1-800-993-9400 or go to Contact Progent.



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