Cisco IP Voice HelpExchanging live voice and video over Internet Protocol has advanced from simply being being a savvy technique to reduce phone carrier bills to being a required tool for competitive advantage. Unified IP communications, once restricted to combining Internet-based voice and faxes on the same platform in order to replace expensive PBX systems, today incorporates voice and video, mobile communications, chat, presence, services, and much more all in a centralized framework that is easy to manage, extensible, protected, fault-tolerant, economical, and intuitive.

Cisco is the global leader in supplying solutions required to support the modern paradigm of unified communications (UC). Cisco's UC solution enhances the efficiency of IT networks by cutting operational costs; combining rich media functions with familiar software programs to increase user output; supporting collaboration among workers, partners, and suppliers to save effort and improve business outcomes; and streamlining the support of your converged voice and data ecosystem.

Cisco's Unified Communications technology include these important product categories:,

  • Call Control Agents for managing rich media calls and sessions
  • VoIP and Video Phones and Softphones to optimize end-user productivity
  • UC Software Applications for simplified access to real-time, IM, voice and video, phone messages, desktop sharing, and voice/video conferencing
  • IP Gateways for providing connectivity with outside networks and telecommuters
Progent offers the online or on-premises services of a Cisco-certified CCIE expert to help organizations of all sizes to plan, install, manage, upgrade, optimize, move, and repair Cisco UC products so you can highest competitive value of your communications system. Progent can deliver world-class consulting for every element of Cisco's UC solutions including call processing and control software, IP phones and softphones, and immersive telepresence platforms. Progent also offers expertise for Cisco's rich media-optimized network infrastructure products such as ISR routers, Catalyst switches, ASA firewalls, and IOS voice gateways.

Call and Session Processing Agents - Unified Communications Manager (CallManager)
Cisco IP Communications Consulting and SupportCisco's call-processing agent is the heart of the Cisco IP telephony portfolio and gives you the flexibility to deploy a central call-processing model, a decentralized model, or a combination of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands corporate telephony capabilities to packet network devices such as IP phones, media management products, VoIP gateways, and mixed media programs across the network. Unified Communications Manager supports additional mixed media services including unified messaging, video conferencing, and collaborative customer interaction networks.

The most recent version of Cisco Unified CM, formerly branded CallManager, offers a wealth of improvements that speed up your return on investment by cutting management and support costs, increasing worker output, facilitating collaboration, accommodating the bring-your-own-device model of working, fortifying data protection, and allowing optimal use of IT infrastructure. Headline new features include automatic dial-plan replication, streamlined certificate management, extended support for standards-based single sign-on (SSO) for administrators and end users, device-independent call recording, mobile connectivity without requiring VPN tunneling, a new self-care utility that makes it easy for workers to install their preferences for all of their endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

When you deploy a centralized Cisco Unified Communications Manager cluster to manage call processing for users at remote sites, administrators can help achieve continuous call availability through Cisco SRST, an IOS Software image for Cisco routers. If a WAN connection breaks, Cisco SRST incorporated in the router provides core Cisco Unified Communications Manager functions until the connection is restored. To learn about Progent's consulting support services for Cisco ISR routers, see consulting and troubleshooting support services for Cisco Integrated Services routers.

For small business networks, branch offices, and retail deployments that do not need the complete feature set available from Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express offers an economical solution that handles the needs of sites with as many as 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software operating on a Cisco ISR router, smaller offices can rapidly implement a unified voice/data solution.

Cisco's BE6000 is a family of all-in-one platforms that provide essential unified communications features including routing, gateway, premium voice and video, messaging, IM and real-time presence, voice and video conferencing, and paging support, enabling any user to collaborate on any endpoint from anywhere. All systems are shipped preconfigured with virtualization and collaboration applications software, making deployment quick and easy and cutting operating expenses for organizations with up to 1000 employees. All BE6000 solutions come preconfigured with a virtualization hypervisor and UC applications. You can instantly enable collaboration software applications whenever their requirements dictate.

The office-in-a-box BE6000S includes five standard collaboration software applications preloaded on a single integrated router/gateway/virtualized blade server device and can handle a maximum capacity of 150 workers and 300 endpoint devices. The medium-scale BE6000M includes four UC software application options activated on a virtualized Cisco C220 M4 server and can handle up to 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S Supports 8 collaboration software application options activated on a virtualized Cisco UCS C220 M4 server and has the capacity for up to 1000 workers, 2500 devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager (CallManager), visit Unified Communications Manager and Cisco CallManager design, configuration, upgrades and technical support.

IP Phones: IP Voice and IP Video Phones
A collaboration endpoint is a user device, either a hardware handset or a soft phone application on a desktop or handheld computer. In the Internet Protocol world, every VoIP phone has an Ethernet connection. IP phones have all of the capabilities that an analog phone provides, but VoIP phones can also provide extra features such as the ability to connect to websites or run collaboration software.

Cisco Voice over IP Phones ConsultingUnlike conventional PBX systems, in a Cisco IP telephony network you can perform virtually instantaneous moves, adds, and modifications. You merely take the VoIP phone to its new spot, attach it to the Ethernet jack, and the IP phone announces itself with Cisco Unified Communications Manager. All user rights and settings are programmatically replicated, eliminating the expense and delay of dispatching support personnel to rewire connections. An additional efficient capability is extension mobility, which enables you to sign into any Cisco VoIP device and receive your own phone extension and privileges.

Cisco provides a broad selection of VoIP hardware endpoints. The entry-level SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) devices that feature wide-band voice, support for hosted Internet Protocol telephony environments or an IP private branch exchange, simple installation and safe remote provisioning, transparent software updates, and web-based set up. The value-priced SPA301 is a one-line VoIP phone with no display or speakerphone, a base dialer with one Ethernet connector, and a wired handset with no keys. The SPA302D, designed exclusively for use with Cisco's SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiline wireless Digital Enhanced Cordless Telecommunications IP phone that offers 10-lines, a 176 x 220 pixel color display, and a dial pad with a speakerphone. Cisco's SPA303 is an affordable three-line SIP-based IP phone with two switched Ethernet ports, a 128x64 monochrome display and a speaker.

Cisco SPA500 IP Phones IntegrationThe SPA500 line IP phones are affordable endpoints that support both SIP and SPCP signaling protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight programmable keys but no LCD screen. The SPA502G has a single line and has no programmable buttons. The SPA504G has four lines and has four programmable keys. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and features 12 soft buttons. The SPA512G IP Phone supports four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports Gigabit Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and includes five soft buttons.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints designed for infrequent-use environments such as cafeterias, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome display, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a screen and uses a hook switch for call transfer or conferencing.

Cisco's 7800 Series of value-priced IP phones are VoIP devices featuring backlit monochrome displays, four soft buttons, 11 fixed-feature keys, an integral Ethernet switch with Class 1 Power over Ethernet, and a speakerphone. The 7800 Series VoIP phones support only the SIP call control protocol. All devices in the 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save feature, offered on the higher end 7800 models, cuts after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for shared locations and for workers with occasional-to-light voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available via an optional handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only device in the 7800 family that provides 1xGb Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line device targeted for administrative staff, contact center personnel, and managers who have heavy call requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 color display, a 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones have a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five soft keys.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a line of SIP-only endpoints that features desktop devices, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature keys. Cisco's IP Phone 8811 features a mono display and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration and Troubleshooting SupportCisco's wireless VoIP phones are industrial-grade wireless handsets intended for workers who are on the move within office, warehouse, health-care or other environments where management wants user endpoints that provide more control, security and durability than is possible with the Bring-Your-Own-Device style of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move on-premises workers the benefits of voice over wireless LAN technology in environments that support 802.11x Wi-Fi. The 8821 Wireless VoIP Phone includes a hi-res color display, a rugged case rated Mil-SPEC 810G to withstand dropping and IP67 for dust and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth radio to support cordless headsets. Cisco's 8821-EX Wireless IP Phone adds protection against sparking for hazardous environments. The 8821-EX also features a shell fabricated of yellow plastics, which makes the device easier to locate in a crisis. Find out about Progent's Cisco Wireless VoIP Phone integration and troubleshooting support.

Cisco 9900 Series IP Phones HelpCisco's discontinued 9900 Series of powerful IP phones integrate high-quality voice with hi-res color displays to provide a rich multimedia experience for knowledge professionals and executives. Both IP phones in this family incorporate a Standard Definition 640x480 pixel color screen, a Bluetooth transceiver to support a wide range of headsets, and a built-in Gigabit Ethernet port. The Cisco Power Save function is optional and can cut off-hour power use by 90 percent. The Cisco IP Phone 9951 features a 5-inch display and supports up to 2 IP Color Key Expansion Modules for adding scalability to programmable line and feature keys. The IP Phone 9971 features a 5.6-inch display, an integrated Wi-Fi radio for deployment with Voice-over-wireless LAN (VoWLAN) networks, and 4 soft-label programmable touchscreen keys to access Cisco Unified Communications functions. The 9971 VoIP phone allows up to 3 Cisco IP Color Key Expansion Modules for adding programmable line and function keys.

Unified Communications Application Software
Within Cisco's Unified Communications platform, IP voice, IP video, and other converged applications are physically independent from the call- and voice-processing mechanism, and they may be anywhere within the system. A single network infrastructure offers an open environment for powerful business applications and provides a firm basis for future convergence-based applications. Cisco works with leading IT industry partners to provide a wide selection of IP voice and video software applications and devices. Cisco also supports the ability to create and manage specialized in-house programs.

Unified Communications application software available from Cisco and supported by Progent include:

Cisco Jabber is a UC client application that supports presence, IM, business-quality voice, video, voice messaging, screen sharing, and real-time conferencing functions for Windows PCs, Macs, Apple and Android tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with significant improvements to video capabilities and screen sharing, and extending the collaboration experience to more operating systems and devices. Cisco Jabber operates with Cisco Unified Communications Manager for call and session control, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and automated attendant, and WebEX Meeting for conferencing.

Since Jabber utilizes popular communication standards, it can interoperate with a wide range of non-Cisco products. As an example, Extensible Messaging and Presence Protocol (XMPP) allows Jabber to exchange instant messaging and presence data with various XMPP clients such as Adium for Mac, Sametime, and Microsoft Lync. Cisco Jabber capabilities can be accessed from Microsoft Office applications such as Outlook and Microsoft SharePoint. This broad platform support optimizes productivity by delivering a common user experience and fully enabling the BYOD paradigm of networking. Progent can provide the services of certified Exchange and Outlook consultants and SharePoint application developers who can help you to take advantage of Jabber with Microsoft's powerful collaboration products. Progent also offers help with iPhone integration and management and Android smartphone integration to help you to enhance the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center provides web and video meetings for users with a web browser or almost any PC or handheld device. Cisco WebEx Meeting Center is offered as SaaS through Cisco's WebEx Cloud. This makes it simple to roll out and expand, streamlines management, eliminates heavy up-front investment, features high availability and world-class security, and provides excellent performance. Important capabilities include the ability to share discrete content or an whole screen display with online participants in real time, the ability to embed multimedia into presentations including Microsoft PowerPoint and Flash videos, session and content recording plus playback for training, single sign-on (SSO) and support for Cisco collaboration products like Jabber and Cisco TelePresence, plus strong data privacy and encrypted connections with strict policy management.

WebEx Web Conferencing Consultants

WebEX Meeting Center runs on Microsoft Windows, Mac, and Linux desktops and allows mobile users to initiate, calendarize, and take part in meetings on Google Android devices, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. Users can also launch web meetings with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a variety of IM solutions.

Cisco TelePresence Products for On-premises Video Conferencing Ecosystems
For medium-size organizations and larger enterprises who wish to build an in-house or hybrid on-premises/cloud solution for video conferencing, Cisco provides a selection of Cisco TelePresence platforms that enable high-quality teleconferencing for attendees with almost any endpoint device at any site. Cisco TelePresence Server is a scalable video conferencing bridge that runs with Cisco Unified Communications Manager to provide multiparty telepresence to UC environments and can extend meetings to support cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies management of how teleconferencing bandwidth and features are rationed for every individual attendee, enabling administrators to specify the precise service level and experience needed for every user. Cisco TelePresence Content Server captures video conference presentations for live distribution and on-demand playback.

Cisco's Unity Connection and Unity Express for Unified Voicemail
The Cisco Unity Connection, an extension of Unified Communications Manager, is a unified voice messaging system that promotes teamwork by offering a variety of alternatives for retrieving calls and messages within a framework that is easy to deploy and manage. Unity Connection allows you to access and manage your voicemail messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or an iPad or tablet. Unity Connection also offers advanced voice-recognition features for hands-free management and powerful Automated Attendant functions such as smart routing for inbound calls and custom call-screening and message-notification options. The Unity Connection platform runs as a fully virtualized system that can be hosted on a BE6000 server or a Cisco SRE 910 router blade service module and can support up to 20,000 mailboxes per server.

Cisco Unity Express (CUE), offered in select Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response, and automated-attendant services for small to mid-size businesses (SMBs) and enterprise satellite locations with up to 500 voice mailboxes. Cisco Unity Express permits users to access and manage voicemail messages using a Cisco IP Phone screen, your web browser, or your email system. Integrated Services Routers for which Cisco Unity Express is offered as an advanced integration module include Cisco's 1861, 2900, and 3900 families. Progent can provide comprehensive deployment and support services for Integrated Services Routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) integrates closely with Cisco CUCM and agent desktop applications like Cisco Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to match customers with the right sales or support person. Unified CCE offers intelligent call distribution, computer telephony integration (CTI), support for multichannel contact management, network call queuing, IVR and advanced company-wide reporting to streamline the deployment and management of a modern customer contact center. Cisco platforms supporting UCCE's customer contact management ecosystem include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX) offers an out-of-the-box solution for building a customer interaction management center for mid-scale deployments that support up to 400 agents. Several bundles are offered, as well as a variety of special options. Unified Contact Center Express works with Cisco CUCM and offers smart call routing, contact management, integrated reporting, IVR, and management of voice, email, web chat, and social media inquiries. Cisco Unified CCX includes Cisco Finesse, a web-based desktop agent that requires no client installation. Optional advanced features include call-in-queue, estimated-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach, allows users to be reached via one number that rings at the same time on their Cisco desktop VoIP Phone and their mobile phone. Users can transfer active conversations between their Cisco VoIP phone and their cell phone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Unity Connection voicemail account. Users can create their own access lists that specify which calls get extended to different endpoints.

Prime Collaboration
Prime Collaboration offers an automated platform for initial installs and for “day 2” moves, adds, changes, and deletions. An intuitive console provides a single look at a subscriber and the subscriber's services. Prime Collaboration substantially accelerates site rollouts and minimizes the time needed for ongoing updates. Prime Collaboration also provides management analytics including technology adoption and usage trends, allowing organizations to make more efficient use of IT resources and further reduce TCO.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco Unified Communications networks to communicate with public networks and with users working outside the corporate firewall. Cisco's portfolio of communication gateways provide UC services for a wide variety of gateway and session-border-control applications.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is an advanced collaboration gatekeeper that allows companies to provide employees, suppliers, consumers, or partners who are using different network environments, collaboration applications, or endpoint devices to connect to Unified Communication features. The Expressway gateway works in conjunction with a Cisco Communications Manager deployment or Cisco BE6000, or can be accessed through the cloud with Cisco HCS to make collaboration more universal. Key capabilities of Expressway are include:

  • Mobile and Remote Connectivity: Remote workers with any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on and of Transport Layer Security (TLS) and can connect to all their collaboration workloads (high-definition video, high-quality voice, data instant messaging, and realtime presence) without the extra step of a VPN connection. In addition, telecommuters can use their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home that is the same as the corporate office.
  • Jabber Guest Support: Cisco Expressway is integral for supporting Jabber Guest, which permits “guests” to communicate with your organization easily and safely using lightweight web-browser and mobile video calls.
  • Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers an advanced, extensible teleconferencing experience that seamlessly integrates business-quality voice, HD video, and data sharing to any client, at any location, using any endpoint.
  • Interoperability: If your company already has third-party video products, Cisco Expressway can help you to move easily to Cisco technology when it makes business sense. Cisco Expressway offers video compatibility with standards-based H.323, H.264 SVC, or Session Initiation Protocol environments. Gateway standards supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 SVC to AVC/H.264.
Cisco Unified Border Element
The Cisco Unified Border Element is a collaboration edge session border controller that interconnects unified communications systems to the public switched telephone network (PSTN). Beyond providing session border control, CUBE delivers easy and affordable collaboration beyond the firewall. Important unified communications functions enabled by CUBE include:
  • WebEx Cloud Connected Audio for high-capacity SIP-based conferencing
  • Voice/Video recording
  • Enterprise Call-center and IVR solutions
  • Policy-based evaluation of voice calls
  • Business-to-business immersive telepresence over SIP
CUBE software can be licensed on Cisco IOS software and can be deployed on a wide selection of Cisco's enterprise-class routers, including ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000, the ISR G2, and several versions of Cisco's 800 Series fixed routers. Cisco's virtualized CUBE, or vCUBE, runs in a VMware ESXI virtual container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 Series is a VoIP gateway appliance and software package for small organizations. UC500 packages deliver voice, data, voicemail, automated attendant, video, security, and wireless capabilities, work with older generation Cisco IP Voice phones, and support various public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the centerpiece of a comprehensive unified communications solution

All Cisco's UC500 series bundles include a desktop switch with 8 Power-over-Ethernet ports plus additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is an option. User capacity can be increased by connecting with Cisco Catalyst Express switches. Every UC500 offering also includes licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system allows 24 to 32 users and provides 8 FXO ports. The Cisco UC560 system allows 48 users and 12 FXO interfaces.

Progent's Cisco-certified VoIP consultants can help you to support your legacy UC500 VoIP gateway or design and implement an efficient upgrade to a modern IP telephony and voicemail system such as the Cisco cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide remote or on-premises access to a certified CCIE Collaboration specialist to assist your business to design, install, administer and repair converged communications environments that incorporate Cisco Unified Communication technology in a centralized, cloud-based, or hybrid deployment. Progent's Cisco-certified consultants have in-depth backgrounds supporting Unified Communications Manager and CallManager, Voice over IP and video phones and soft phones, Unified Communications applications like Cisco Jabber and WebEx Meeting Center, Cisco's immersive telepresence products, collaboration gatekeepers, utilities built into Cisco Catalyst switches and routers. Progent can also offer support for technologies such as Cisco SRST, CUBE, H.323 and H.264 gateways, CAC, VoIP trunks, PSTN, and AVVID. Progent's SIP infrastructure consultants can in addition assist you to create SIP connectivity solutions that incorporate SIP-based IP voice phones and media phones, SIP trunks, SIP conferencing and SIP administration tools with Cisco Unified CM.

Progent's custom application programmers can create specialized unified communications software that will help your organization to integrate the capabilities of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can evaluate your current network and Internet access architecture to make sure your system is configured to accommodate high-quality VoIP and high-definition video, assist you to select and install Cisco hardware and software that make sense for your current situation and downstream expansion objectives, and integrate your Cisco collaborative communications solution with technology from other suppliers. Progent's CISSP-ISSAP certified information security and compliance consultants can show you how to create, implement, and validate a comprehensive security and compliance strategy for your converged communications solution. Also, Progent can help your organization to deploy Cisco fault-tolerant mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) for affordable call control redundancy in remote-branch and telecommuter environments, and Progent's disaster recovery planning experts can help you create a viable disaster recovery plan to ensure the availability of your crucial unified communications system.

Cisco Unified Communications Manager/CallManager Migration Consulting
Releases of Unified Communications Manager 8.6 earlier than 8.6 and all versions of CallManager have arrived at end-of-life. This means Cisco Engineering will no longer enhance, fix, or test the product software. Security updates for this pivotal application will end, which in certain circumstances may create compliance or even legal liability problems.

Progent will continue to provide world-class support for outdated editions of Unified Communications Manager and Cisco CallManager, but if your company is still running a legacy edition of this essential software you should start now to plan your upgrade. Progent's Cisco-certified consulting professionals can assist your company to upgrade non-disruptively to the latest release of Cisco Unified Communications Manager and can often save customers up to 50% off consulting service costs versus most computer service companies because of Progent's documented process and hands-on experience in this practice area. By following leading practices, Progent can ensure that your business sees a fast payback on your investment by helping you take full advantage of the enhanced feature set, lower administrative and maintenance costs, more engaging collaboration capabilities, and tighter security provided by the newest edition of Unified CM.

Progent's migration consulting services include return-on-investment analysis, project management or co-management, pilot testing, Cloud integration, setting up collaboration endpoints from Cisco and other providers, smartphone and tablet integration, security and compliance services, streamlined management, business continuity planning, network architecture design, staff and user training, and continuing consulting and technical support. Progent also offers ultra-affordable upgrade service bundles to keep your costs visible and under control.

To learn more information concerning Progent's engineering assistance for Cisco networking products, pick a subject:

In order to get in touch with Progent about technical assistance for Cisco networking, phone 1-800-993-9400 or see Contact Progent.

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