Cisco Voice over IP SupportSending real-time voice and video over IP (VoIP and Video over IP) has progressed from simply being being a savvy technique to reduce phone bills to being an indispensable tool for productive collaboration. Converged IP communications, once limited to combining Internet-based voice calls and faxing on the same system in order to replace traditional PBX systems, now includes VoIP and video, mobile communications, chat, real-time presence, services, and much more all in a centralized ecosystem that is easy to manage, scalable, highly secure, fault-tolerant, cost-effective, and user friendly.

Cisco is the global leader in providing solutions required to support the new model of unified communications (UC). Cisco's UC product line enhances the efficiency of IT systems by slashing operating expenses; combining rich media functions with familiar software programs to increase worker output; supporting collaboration among employees, associates, and suppliers to save effort and enhance business results; and simplifying the management of your converged voice and data ecosystem.

Cisco's Unified Communications technology address these primary product categories:,

  • Call Control Agents for managing calls and sessions
  • Communications Endpoints to enhance end-user engagement
  • Unified Communications Software Applications for integrated access to presence, IM, voice and video, voice messages, white boarding, and voice/video conferencing
  • IP Gateways for providing connectivity with outside networks and remote users
Progent can provide the online or onsite consulting services of a certified CCIE (Collaboration) expert who can help businesses of any size to design, install, administer, upgrade, expand, move, and repair Cisco UC products so you can highest business value of your communications investment. Progent offers advanced support for every element of Cisco's unified communications solutions such as call management tools, IP phones and softphones, and teleconferencing platforms. Progent also offers consulting and support for Cisco's IP voice-optimized infrastructure such as Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call and Session Processing Software - Unified Communications Manager/CallManager
Cisco Unified Communications Consulting and SupportThe call-processing agent is the heart of Cisco's IP Communications system and gives you the versatility to implement a central call-processing design, a decentralized design, or a combination of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony capabilities to packet products such as VoIP phones, media processing products, Voice over IP gateways, and multimedia programs across the IT environment. Cisco Unified Communications Manager enables additional mixed media functions including unified messaging, multimedia conferencing, and collaborative customer interaction networks.

The latest version of Cisco Unified Communications Manager, formerly branded Cisco CallManager, offers a variety of improvements that accelerate ROI by lowering management and support expenses, increasing worker output, facilitating collaboration, supporting the BYOD style of working, fortifying security, and making optimal use of IT infrastructure. Top new features include automatic dial-plan replication and batch provisioning, simplified certificate control, extended support for standards-based single sign-on (SSO) for administrators and end users, hardware-agnostic call recording, mobile access with no need for VPN, a revamped self-care utility that makes it easy for users to manage their options and preferences for all of their devices, and support for Transport Layer Security for mobile clients.

In cases where you implement a central Cisco Unified Communications Manager cluster to control call processing for users at distributed locations, IT managers can help achieve non-stop phone service through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for routers. If a Wide Area Network connection breaks, Cisco Survivable Remote Site Telephony in the router provides basic Cisco Unified Communications Manager services until the link is restored. To learn about Progent's consulting support services for Cisco ISR routers, refer to consulting and troubleshooting services for Cisco Integrated Services routers.

For small businesses, branch locations, and retail environments that do not need the full functionality offered by Unified CM, Unified Communications Manager Express, formerly known as CallManager Express provides an economical PBX alternative that meets the needs of sites with as many as 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco ISR router, smaller organizations can rapidly deploy a unified voice and data environment.

The Cisco Business Edition 6000 is a family of one-stop solutions that provide essential collaboration capabilities including routing, gateway, premium voice and video, messaging, chat and presence, teleconferencing, and paging support, allowing any user to collaborate on any endpoint from any site. All Business Edition 6000 solutions come packaged preinstalled with a virtualization hypervisor and collaboration applications, making implementation quick and easy and reducing operating expenses for organizations with from 25 to 1000 employees. All BE6000 systems are delivered preloaded with a virtualization hypervisor and UC applications software. Organizations can simply activate UC applications whenever their requirements dictate.

The entry-level Business Edition 6000S includes five preselected collaboration software applications preloaded on a single combination ISR router/IP gateway/virtualized E1600 M2 server platform and supports up to 150 workers and 300 devices. The mid-market Business Edition 6000M supports 4 UC application options enabled on a virtualized Cisco UCS C220 M4 server and can handle a maximum capacity of 1000 workers, 1200 devices, and 100 contact center agents. The high-end BE6000S includes eight collaboration software application options activated on a single virtualized Cisco C220 M4 server platform and can handle as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager (CallManager), visit Unified Communications Manager (CUCM or Unified CM) and CallManager design, integration, migration and technical support.

Cisco IP Phones: IP Voice and IP Media Phones
A communications endpoint is an end-user device, either a physical handset or a software phone program that runs on a desktop or mobile computer. In the IP environment, each IP handset or soft phone is Ethernet connected. VoIP phones offer all of the capabilities that an analog phone handset provides, but IP phones often have additional functions including being able to access the web or run collaboration software.

Cisco VoIP Phones ConsultantsIn contrast to conventional PBX systems, in a Cisco IP communications network you can perform virtually instantaneous moves, additions, and changes. You merely move the VoIP phone to its new spot, plug it into an Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager. All client privileges and settings are programmatically replicated, doing away with the cost and hassle of sending support personnel to rewire connections. Another helpful capability is location independence, which enables you to sign into any Cisco IP phone and get your own phone extension and rights.

Cisco provides a wide range of collaboration hardware endpoints. Cisco's low-cost Small Business SPA 300 family are no-frills IP and DECT devices that feature wide-band audio, support for hosted Internet Protocol phone environments or an IP private branch exchange, easy deployment and safe online provisioning, transparent software updates, and browser-based configuration. The low-end SPA301 is a single-line IP phone with no display or speakerphone, a base dialer with one Ethernet connector, and a corded handset without keys. The SPA302D, designed solely for operation with Cisco's SPA232D DECT Analog Telephone Adapter, is a multiple-line cordless DECT IP phone that supports 10-lines, a 176 x 220 color screen, and a dial pad with a speakerphone. The SPA303 is an entry-level three-line SIP-based phone with dual switched Ethernet ports, a 128x64 mono screen and a speakerphone.

Cisco SPA500 IP Phones IntegrationThe SPA500 family VoIP phones are low-cost devices that support SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, PoE, and conferencing support. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no hi-res display. The SPA502G has a single line and has no soft keys. The SPA504G VoIP phone supports four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and features 12 programmable keys. The SPA512G IP Phone supports four lines, no programmable buttons and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has programmable buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color screen, supports five lines, and has five soft keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices intended for infrequent-use settings like lobbies, hallways, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel mono screen, an integrated Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a single-line device with no screen and uses a hook switch for call transfer and joining a conference.

Cisco's 7800 family of value-priced IP phones are VoIP endpoints with backlit monochrome displays, four programmable buttons, 11 dedicated keys, an Ethernet switch with Class 1 Power over Ethernet (PoE), and a speakerphone. The 7800 Series support only the SIP signaling protocol. All models in the 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, cuts after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for shared locations and for workers with occasional-to-light voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only model in the 7800 line to support 1xGb Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line device targeted for administrative staff, contact center personnel, and supervisors who have heavy voice communications requirements.

Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 pixel color screen, a Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones have a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that features desktop devices, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated keys. The Cisco IP Phone 8811 includes a backlit mono screen and supports Class 2 PoE. Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration and Troubleshooting ConsultantsCisco's wireless IP phones are hardened Wi-Fi handsets intended for professionals who are on the move within office, warehouse, retail or other venues where management wants user endpoints that provide more control, security and durability than is achievable with the Bring-Your-Own-Device mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile on-premises workers the advantages of voice over wireless LAN (VoWLAN) technology in environments that support 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless VoIP Phone features a hi-res color display, a durable case rated Mil-SPEC 810G to withstand dropping and IP67 for dust and splash resistance, extended batteries, a built-in full-duplex speakerphone, and a Bluetooth 4.0 radio for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds spark suppression for use in potentially combustible environments. Cisco's 8821-EX also features a case composed out of yellow plastics, which makes it easier to locate the event of an emergency. Find out about Progent's Wireless IP Phone integration and troubleshooting consultants.

Cisco 9900 Voice over IP Phones HelpCisco's legacy 9900 Series of powerful VoIP phones integrate high-quality voice with business-grade color displays to provide a rich collaborative UC experience for knowledge professionals and executive management. Both IP phones in the 9900 line incorporate a Standard Definition VGA color display, a Bluetooth transceiver to support a wide range of headsets, and an integrated 1 GE Ethernet switch. Cisco's Power Save feature is offered as an option and can cut off-work energy draw by up to 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 IP Color Key Expansion Modules for expanding customizable line and feature keys. The IP Phone 9971 features a 5.6-inch display, an integrated Wi-Fi transceiver for deployment with wireless environments, and four soft-label touchscreen keys to invoke Cisco UC features. The 9971 allows up to 3 Cisco IP Expansion Modules for adding scalability to programmable line and feature keys.

Cisco Unified Communications Application Software
Under Cisco's Unified Communications platform, IP phone, video, and other converged applications are physically separate from the call- and voice-processing infrastructure, and they may reside anywhere within the system. A single network infrastructure offers a versatile environment for powerful business applications and serves as a solid foundation for downstream convergence-based software. Cisco works with leading IT industry companies to provide a broad range of IP phone and video software applications and products. Cisco also supports the capability to create and administer customized internal applications.

UC application software offered by Cisco and supported by Progent's consultants include:

Jabber
Jabber is a unified communications client application that supports presence, IM, voice, video, voicemail, desktop sharing, and online conferencing features for Windows PCs, Apple Macs, iPads and Android tablets and iPhones, Android phones, and Blackberries. Jabber is an evolution and integration of the Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with major enhancements in the areas of video features and screen sharing, and expanding the collaboration experience to more platforms and devices. Cisco Jabber works with Unified Communications Manager for call control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing and online meetings.

Since Jabber is built around popular communication standards, it can communicate with a broad selection of third-party products. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Jabber to exchange instant messaging and presence data with a variety of XMPP clients including as Adium, IBM Sametime, and Microsoft Lync. Cisco Jabber features can be accessed from Microsoft Office applications including Outlook and Microsoft SharePoint. This broad platform compatibility maximizes productivity by delivering a consistent end-user environment and fully enabling the bring-your-own-device model of computing. Progent offers the expertise of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint application developers who can help you to take advantage of Jabber with Microsoft's powerful collaboration platforms. Progent also can provide expertise with Apple iPhone integration and Android smartphone integration and management to help your organization to enhance the productivity of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center enables web and video conferencing for users with a browser or almost any PC or mobile device. WebEx Meeting Center is delivered as SaaS via Cisco's WebEx Cloud. This makes it easy to roll out and expand, reduces the cost of management, eliminates high up-front expenditures, offers high availability and world-class data protection, and delivers consistently high throughput. Important features include the ability to share discrete content or an entire screen display with remote attendees in real time, the capability to add multimedia into your presentations including Microsoft PowerPoint and Flash animations, session recording plus editing and playback for training, single sign-on (SSO) and support for Cisco collaboration applications like Jabber and Cisco TelePresence, plus strong data privacy and encrypted connections with strict policy control.

WebEx Online Conferencing Consulting Services

Cisco WebEx Meeting Center works with Windows, Apple Mac, and Linux desktops and permits mobile workers to start, calendarize, and attend conferences on Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also initiate online conferences instantly from Microsoft Office, Microsoft Outlook, Notes, and a variety of IM solutions.

Cisco TelePresence Products for On-premises Video Conferencing Ecosystems
For midsize businesses and enterprises who wish to create an in-house or hybrid in-house/cloud solution for teleconferencing, Cisco offers a selection of Cisco TelePresence products that enable high-quality teleconferencing for attendees with almost any endpoint device at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that works with Cisco Unified Communications Manager to deliver multiparty telepresence to unified communications deployments and can extend conferences to include cloud-connected Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of the way video conferencing bandwidth and features should be allocated for each attendee, allowing administrators to specify the exact service level and experience required for every user. Cisco TelePresence Content Server captures video and presentations for real-time distribution as well as video on demand viewing.

Cisco's Unity Connection Platform and Unity Express for Unified Voice Messaging
Cisco's Unity Connection, an integrated extension of Cisco Unified CM, is a converged voice messaging solution that facilitates teamwork by offering flexible set of options for accessing voice messages within an environment that is simple to deploy and maintain. Cisco Unity Connection allows you to read and manage your voicemail from your email inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Unity Connection also offers advanced speech-recognition capabilities for hands-free operation and powerful Automated Attendant capabilities that include smart routing for incoming calls and easily customizable call-screening and message-alert options. The Cisco Unity Connection system runs as a virtual machine that can be hosted on a BE6000 server or a Cisco SRE 910 router service module and can accommodate as many as 20,000 voice mailboxes per server.

Unity Express (CUE), available in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to mid-size businesses (SMBs) and enterprise satellite locations with up to 500 users. Unity Express allows you to access and manage voicemail messages using a Cisco IP Phone screen, your web browser, or an email system. Integrated Services Routers for which Cisco Unity Express is offered as a network module include Cisco's 1861, 2800, 2900, 3800, and 3900 families. Progent can provide certified configuration and troubleshooting services for all Integrated Services Routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) integrates closely with Unified CM and desktop agent software such as Cisco Finesse to offer automatic call distribution capabilities that allow an organization to match customers with the right sales or service agent. Unified CCE features intelligent call distribution, computer telephony integration (CTI), multiple channel customer contact management, network call queuing, interactive voice response (IVR) and consolidated company-wide reporting to simplify the deployment and management of a modern customer contact center. Cisco platforms incorporated in UCCE's customer contact management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (CCX) provides a packaged solution for creating a customer contact center for branch or midmarket systems that support up to 400 agents. Multiple packages are available, plus a selection of special options. Unified CCX integrates closely with Cisco CUCM and offers intelligent call routing, contact interaction management, integrated reporting, IVR, and the ability to manage voice, email, web chat, and social media requests. Cisco Unified Contact Center Express comes with Finesse, a browser-based desktop agent that requires no client-side software setup. Special options include conditional routing, projected-wait-time announcements, and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach, allows users to be called from a single phone number that rings at the same time on their Cisco VoIP Phone and their cell phone. Users can switch live calls between their Cisco VoIP phone and their smartphone without disruption. Calls that are not answered can be transferred to a Unity or Unity Connection account. Users can create their own access lists that determine which calls get extended to different endpoints.

Prime Collaboration
Cisco Prime Collaboration Provisioning offers an automated process for initial installs and for “day 2” moves, additions, changes, and deletions. A user-friendly console delivers a unified look at a subscriber and the subscriber's services. Prime Collaboration Provisioning substantially speeds up company-wide installations and minimizes the time needed for ongoing updates. Prime Collaboration in addition offers advanced analytics including application adoption and consumption trends, allowing organizations to make more efficient use of IT resources and further reduce total cost of ownership.

Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco Unified Communications environments to communicate with other systems and with clients operating beyond the firewall. Cisco's line of gateways provide unified communications support for a wide variety of gateway as well as session-border-control deployments.

Collaboration gateways available from Cisco and supported by Progent include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is a powerful converged media gateway that enables companies to provide workers, vendors, customers and prospects, or business partners who are working on different networks, collaboration platforms, or endpoint equipment to access to Unified Communication features. Cisco's Expressway gateway works in conjunction with an enterprise Cisco CM deployment or Cisco Business Edition 6000, or can be accessed through the cloud with Cisco HCS to make collaboration more pervasive. Important features of Cisco Expressway include:

  • Mobile and Off-site Access: Remote workers who have any Jabber-compatible client or teleworkers with Cisco TelePresence endpoints get the convenience of single-sign-on (SSO) plus Transport Layer Security (TLS) and can connect to all their collaboration workloads (high-definition video, voice, content IM, and presence) without the inconvenience starting a VPN. Also, teleworkers have the ability to utilize their Cisco TelePresence endpoints without a VPN tunnel, delivering a user experience at home the same as the office.
  • Jabber Guest Support: Cisco Expressway is required for enabling the Cisco Jabber Guest, which permits “guests” to interact with your business easily and safely through lightweight browser and mobile video calls.
  • Cisco Cloud Access: Expressway can function as a gateway that creates a path between onsite Cisco or third-party systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver a world-class, scalable conferencing experience that seamlessly integrates voice, HD video, and data sharing to any client, anywhere, using any device.
  • Interoperability: If your organization already has third-party video products, Cisco Expressway can help you to migrate efficiently to a Cisco solution when it makes business sense. Cisco Expressway offers video interoperability with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol environments. Interoperability standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding to H.264/AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is a collaboration edge session border gateway that connects unified communications systems to the IP public switched telephone network (PSTN). In addition to providing session border control, Cisco Unified Border Element provides simple and affordable collaboration beyond the corporate firewall. Sample unified communications functions supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-media-connected conferencing
  • Voice/Video recording
  • SIP-based Call-center and interactive-voice-response applications
  • Policy-based evaluation of phone calls
  • B2B teleconferencing over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be run on many of Cisco's enterprise-class router platforms, including Cisco's ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 line, the ISR G2, and several versions of Cisco's 800 fixed routers. Cisco's virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) Series is an all-in-one VoIP and unified communications solution for small organizations. UC500 packages provide voice, data, voicemail, automated attendant, video, security, and wireless functionality, run with older generation Cisco IP Voice phones, and support various public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the heart of a comprehensive unified communications solution

All of Cisco's UC500 series bundles include a desktop switch with 8 PoE ports and additional foreign exchange stations (FXS) and FXO ports, a firewall, and VPN. Integrated WiFi is an option. User capacity can be increased by attaching Cisco Catalyst Express companion switches. Every UC500 offering also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and include 4 FXS and 4 FXO ports. The Cisco UC540 package allows 32 users and provides 8 foreign exchange office interfaces. The Cisco UC560 system supports 48 VoIP clients and 12 foreign exchange office ports.

Progent's seasoned VoIP experts can assist you to support your legacy UC500 VoIP system or design and implement an efficient migration to a modern IP telephony and voicemail solution like the Cisco Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers online or onsite help from a certified CCIE Collaboration consultant to help you to design, implement, manage and troubleshoot unified communications networks supported by Cisco Unified Communication technology in an in-house, cloud-based, or hybrid environment. Progent's Cisco-certified consultants have extensive backgrounds supporting Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, UC applications like Jabber and Unity Connection, Cisco's video conferencing products, communication gateways, utilities built into Cisco switches and routers. Progent can also provide support for related technologies such as Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, SIP gateways, Call Admission Control, VoIP trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure consultants can also assist you to build SIP connectivity environments that include SIP IP voice phones and video phones, SIP-based CUBE trunks, SIP conferencing and SIP administration tools via CUCM.

Progent's application programmers can create specialized IP telephony applications that will enable your organization to incorporate the features of Cisco Unified Communications Manager into your company processes for enhanced efficiency. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is configured to support business-quality VoIP and HD video, assist you to select and install Cisco hardware and software that make sense for your current needs and downstream growth strategy, and integrate your Cisco collaborative communications solution with technology from other vendors. Progent's CISSP-ISSAP certified network security and compliance consultants can show you how to develop, carry out, and test a comprehensive security strategy for your unified communications solution. Also, Progent can help your organization to deploy Cisco fault-tolerant technologies such as Cisco Unified Survivable Remote Site Telephony to provide affordable call control backup in branch office and teleworker environments, and Progent's disaster recovery planning consultants can help you develop a sensible DR/BC strategy to protect your vital unified communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Releases of Cisco Unified CM before 8.6 and every release of its predecessor CallManager have reached end-of-life. Therefore Cisco will no longer enhance, repair, or validate this older software. Security updates for this pivotal product will end, which in certain situations could cause compliance or potential liability problems.

Progent will continue to offer world-class consulting and support for outdated versions of Cisco Unified CM and CallManager, but in case your business is now running an out-of-dated version of this pivotal software you should start immediately to prepare for your upgrade. Progent's collaboration consulting professionals can help your company to migrate smoothly to the current release of Unified Communications Manager and can routinely save clients up to 50% off consulting service expense versus most IT service companies because of Progent's documented process and experience in this practice area. By adhering to best practices, Progent can ensure that your company sees a quick payback on your investment by helping you benefit fully from the enhanced feature set, lower management and maintenance expense, more engaging collaboration capabilities, and stronger data protection offered by the newest version of Cisco Unified CM.

Progent's upgrade services include ROI assessment, project management, system testing, Cloud integration, setting up collaboration endpoints from Cisco and other providers, mobile connectivity, security and compliance consulting, streamlined management, disaster recovery/business continuity planning, network topology design, training for IT staff and end users, and continuing consulting and troubleshooting. Progent also has put together fixed-priced migration service bundles to keep your costs visible and under control.

To find out more information about Progent's engineering expertise for Cisco products, select a topic:

To ask Progent about professional help for Cisco products, call 1-800-993-9400 or refer to Contact Progent.