Cisco IP Voice ConsultingExchanging live voice and video over Internet Protocol has progressed from simply being being a smart means to save money on phone carrier bills to a strategic technology for collaboration and worker productivity. Converged IP communications, at one time restricted to combining Internet-based voice and faxes on one network platform to take the place of traditional PBX systems, now incorporates rich media, mobile communications, messaging, presence, services, and much more in a cohesive ecosystem that is manageable, extensible, protected, fault-tolerant, economical, and user friendly.

Cisco is the leader in providing solutions for supporting the current paradigm of unified communications (UC). Cisco's unified communications solution enhances the efficiency of IT systems by cutting operational expenses; combining rich media features with popular software programs to increase user output; facilitating collaboration among workers, associates, and vendors to save time and enhance business results; and simplifying the support of your communications infrastructure.

Cisco's Unified Communications solutions include several important product categories:,

  • Call Control Agents for controlling calls and sessions
  • Collaboration Endpoints to enhance end-user productivity
  • Unified Communications Software Applications for simplified access to real-time, IM, voice and video, voice messages, white boarding, and voice/video conferencing
  • IP Gateways for connecting to public networks and teleworkers
Progent can provide the remote or onsite consulting services of a Cisco-certified CCIE specialist who can help organizations of all sizes to design, configure, administer, migrate, optimize, relocate, and repair Cisco UC products so that you realize the greatest strategic value of your communications investment. Progent can deliver advanced support for every facet of Cisco's unified communications solutions such as call management tools, IP phones and softphones, and immersive telepresence platforms. Progent also provides consulting and troubleshooting services for Cisco's IP voice-optimized infrastructure such as ISR routers, Catalyst switches, ASA firewalls, and voice gateways.

Call and Session Control Software - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultingThe call-processing agent is the heart of Cisco's IP telephony infrastructure and gives you the flexibility to implement a centralized call-processing model, a decentralized design, or a mix of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony features to packet devices such as VoIP handsets, media processing appliances, VoIP gateways, and mixed media programs throughout the IT environment. Cisco Unified Communications Manager enables additional multimedia services such as unified messaging, video conferencing, and group-based client interaction networks.

The most recent version of Unified Communications Manager, formerly named Cisco CallManager, includes a variety of improvements that speed up ROI by lowering management and maintenance expenses, increasing worker productivity, facilitating teamwork, supporting the bring-your-own-device model of working, fortifying data protection, and allowing optimal utilization of IT resources. Headline innovations include automatic dial-plan replication, simplified certificate management, expanded support for standards-based single sign-on for administrators and end users, device-agnostic call recording, on-the-road connectivity with no need for VPN, a new self-care interface that makes it easy for workers to select their preferences for all of their endpoints, and support for Transport Layer Security for mobile clients.

When you implement a centralized Unified Communications Manager cluster to control call processing for users at remote sites, IT managers can help ensure continuous call service through Cisco SRST, an IOS Software image for Cisco routers. If a Wide Area Network connection breaks, Cisco Survivable Remote Site Telephony in the router provides core Unified Communications Manager capabilities until the connection is returned. For a description of Progent's consulting support services for Cisco routers, see consulting support services for Cisco Integrated Services routers.

For small business networks, branch locations, and retail environments that do not require the full functionality offered by Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express offers a budget-friendly solution that handles the needs of locations with as many as 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco Integrated Services Router (ISR), smaller offices can quickly implement a converged voice/data environment.

Cisco's Business Edition 6000 is a family of one-stop solutions that offer essential collaboration capabilities including routing, gateway, premium voice/video, messaging, instant messaging and real-time presence, teleconferencing, and paging support, allowing any user to collaborate on any endpoint from any site. All Business Edition 6000 systems are shipped preconfigured with a virtualization hypervisor and collaboration applications software, making implementation quick and easy and reducing cost of ownership for companies with up to 1000 workers. All systems are shipped preconfigured with a virtualization hypervisor and UC applications software. Organizations can simply activate collaboration software applications whenever their needs dictate.

The entry-level Business Edition 6000S includes five fixed collaboration software applications preloaded on a single combination 2921V ISR router/gateway/virtualized E1600 M2 server device and supports a maximum capacity of 150 workers and 300 devices. The medium-scale Business Edition 6000M supports 4 collaboration application options enabled on a single virtualized Cisco C220 M4 server and supports a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S Supports eight unified communications application options activated on a single virtualized Cisco UCS C220 M4 server platform and has the capacity for up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's support for Unified Communications Manager, see Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager planning, configuration, upgrades and technical support.

IP Phones: IP Voice and IP Media Endpoints
A communications endpoint is an end-user device, either a physical phone or a soft phone application on a PC or mobile computer. In the IP environment, every IP handset or soft phone is Ethernet connected. VoIP phones have all of the features that a conventional telephone provides, but VoIP phones often have additional functions including the ability to connect to websites or run productivity-enhancing software.

Cisco Voice over IP Phones HelpIn contrast to traditional PBX technology, in a Cisco IP phone environment you can perform virtually instant relocations, adds, and changes. All you do is take the IP phone to its new location, plug it into an Ethernet connection, and the device announces itself with Cisco Unified Communications Manager. All client permissions and configurations are automatically re-established, eliminating the expense and hassle of sending support personnel to wiring closets. Another useful capability is location independence, which allows you to sign into any Cisco IP phone and receive your personal phone ID and privileges.

Cisco provides a broad range of VoIP handsets. Cisco's entry-level Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications screenless or monochrome phones that feature high-quality audio, support for hosted Internet Protocol phone systems or an IP private branch exchange, simple installation and highly secure remote installation, transparent software upgrades, and browser-based set up. The low-end SPA301 is a one-line IP phone with no display or speakerphone function, a base dialer with a single Ethernet connector, and a corded handset with no keys. The SPA302D, designed solely for use with Cisco's SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications handset that offers 10-lines, a 176 x 220 color screen, and a keypad with a speakerphone. Cisco's SPA303 is an economical three-line IP phone with two Ethernet ports, a 128x64 mono graphical display and a speakerphone.

Cisco SPA500 IP Phones Consulting ServicesCisco's SPA500 line IP phones are affordable devices with support for SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet (PoE), and conferencing capability. Most models have a 128 x 64 mono screen display, The SPA501G has eight lines and has eight soft buttons but no hi-res display. The SPA502G VoIP phone supports a single line and has no programmable keys. The SPA504G has four lines and has four soft buttons. The SPA508G has eight lines and eight programmable keys. The SPA509G supports 12 lines and features 12 soft keys. The SPA512G has four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has programmable buttons, and supports Gigabit Ethernet. The high-end SPA525G2 VoIP phone has a 320 x 240 color screen, supports five lines, and has five soft keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices intended for infrequent-use settings like cafeterias, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono non-backlit display, a Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line device without a screen and requires a hook switch for call transfer and conferencing.

Cisco's 7800 Series of economical IP phones are VoIP devices featuring backlit mono displays, four soft buttons, 11 fixed-feature buttons, an Ethernet switch with Class 1 Power over Ethernet (PoE), and an integral speakerphone. The 7800 Series support only the SIP call control protocol. All models in Cisco's 7800 Series feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save technology, available on the advanced 7800 units, reduces off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone intended for common areas as well as for employees with occasional-to-light voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered via an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only device in the 7800 family that provides Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line device intended for administrators, contact center agents, and supervisors who have significant voice communications requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 pixel color screen, a 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones include a 5-inch display and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.

Cisco 8800 IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-only endpoints that includes desktop units, a conference phone, and wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 dedicated buttons. Cisco's IP Phone 8811 features a backlit mono display and supports Class 2 PoE. The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless IP Phone Integration and Troubleshooting SupportCisco's wireless VoIP phones are hardened Wi-Fi devices designed for professionals who are on the move within office, warehouse, health-care or other environments where management wants user endpoints that offer more control, data security and ruggedness than is achievable with the BYOD mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move on-premises users the benefits of voice over wireless LAN (VoWLAN) communications in environments with 802.11x Wi-Fi. The 8821 Wireless IP Phone features a 2.4 inch color screen, a durable shell designed to withstand dropping and compliant with IP67 for dust and moisture resistance, long-life batteries, a built-in speakerphone, and a Bluetooth radio for hands-free operation with wireless headsets. The 8821-EX Wireless IP Phone adds protection against sparking for use in hazardous work sites. Cisco's 8821-EX also features a shell composed of industry-standard yellow plastics, which makes it easier to find the event of a crisis. Find out about Progent's Cisco Wireless IP Phone integration and troubleshooting consulting.

Cisco 9900 Series VoIP Phones SupportCisco's discontinued 9900 Series of powerful VoIP phones integrate high-quality voice with high-resolution color screens to provide a rich multimedia UC experience for knowledge professionals, managers, and executives. Both IP phones in this line feature an SD VGA color screen, a Bluetooth 2.0 transceiver to support a broad selection of headsets, and an integrated Gigabit Ethernet port. The Cisco Power Save function is offered as an option and can lower off-hour energy consumption by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 IP Color Key Expansion Modules for expanding customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi transceiver for deployment with voice-over-wireless LAN networks, and 4 soft-label touchscreen keys to access Cisco Unified Communications functions. The 9971 IP phone allows up to 3 IP Expansion Modules for adding customizable line and function keys.

Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP telephony, video, and other converged applications are isolated from the call/voice processing mechanism, and they may reside at any location within the system. A cohesive connectivity infrastructure provides an open platform for powerful applications and serves as a solid basis for downstream convergence-based software. Cisco works with third-party technology vendors to provide a broad range of IP telephony and video software applications and products. Cisco also enables the ability to create and manage specialized in-house applications.

Unified Communications applications offered by Cisco and supported by Progent's consultants include:

Cisco Jabber
Cisco Jabber is a UC client application that supports presence, IM, voice, HD video, voicemail, screen sharing, and real-time conferencing capabilities for Windows PCs, Macs, iPads and Android tablets plus iPhones, Android phones, and Blackberries. Jabber is a rebranding and combination of the Cisco Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with significant improvements to HD video capabilities and desktop screen sharing, and extending the team experience to additional platforms and devices. Jabber operates in conjunction with Unified CM for call control, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voice messaging and programmable attendant, and WebEX Meeting for online meetings.

Because Cisco Jabber is based on popular communication standards, it can communicate with a broad range of non-Cisco platforms. For example, Extensible Messaging and Presence Protocol allows Jabber to exchange instant messaging and presence information with various XMPP clients such as Adium for Mac OS, Sametime, and Microsoft Lync and Office Communications Server. Jabber capabilities can be accessed from Microsoft Office programs including Microsoft Outlook and Microsoft SharePoint. This cross-platform support maximizes productivity by delivering a consistent user environment and fully enabling the BYOD paradigm of networking. Progent can provide the expertise of certified Exchange consultants and SharePoint experts who can show you how to integrate Jabber with Microsoft's popular collaboration platforms. Progent also offers expertise with Apple iPhone integration and management and Google Android phone integration and management to assist your organization to increase the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center enables online meetings for participants using a browser or virtually any desktop or handheld computer. Cisco WebEx is offered as software as a service via the Cisco WebEx Cloud. This makes it easy to roll out and scale, reduces the cost of management, avoids heavy up-front investment, features maximum uptime and enterprise-class data protection, and provides fast performance. Key features include the ability to share specific content or an whole screen with online attendees in real time, the ability to incorporate multimedia into your presentations including PowerPoint and Flash videos, network-based recording plus playback for future reference and training, single sign-on and support for Cisco collaboration products such as Jabber and TelePresence, plus stringent data protection and encrypted connections with tight policy control.

WebEx Online Conferencing Consultants

Cisco WebEx Meeting Center runs on Windows, Apple Mac, and Linux-powered desktops and notebooks and allows mobile users to start, calendarize, and participate in conferences on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also launch web conferences instantly from Microsoft Office, Outlook, Notes, and a variety of IM solutions.

Cisco TelePresence Portfolio for On-premises Video Conferencing Ecosystems
For midsize businesses and enterprises who want to build an on-premises or hybrid in-house/cloud solution for video conferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that enable high-definition teleconferencing for participants with almost any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that works in conjunction with Cisco Unified CM to provide multiparty video, audio and content sharing to unified communications deployments and can extend conferences to support cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of the way conferencing resources are allocated for each attendee, enabling managers to specify the exact service level and experience required for every user. Cisco TelePresence Content Server records video conference presentations for live distribution and on-demand viewing.

Cisco Unity Connection Platform and Unity Express for Unified Voicemail
The Cisco Unity Connection, an integrated extension of Cisco Unified CM, is a unified voicemail system that promotes productive collaboration by providing flexible set of options for retrieving calls and messages within a framework that is simple to deploy and administer. Cisco Unity Connection lets you read and manage voicemail messages from your Exchange inbox, web browser, Jabber, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also provides sophisticated voice-recognition capabilities for hands-free management and powerful Automated Attendant capabilities such as smart routing for incoming calls and custom call-screening and message-alert settings. The Cisco Unity Connection platform runs as a VM that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade service module and can accommodate up to 20,000 voice mailboxes on each server.

Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to medium businesses and corporate satellite locations with as many as 500 workers. Cisco Unity Express permits you to manage voicemail via a Cisco IP Phone screen, a browser, or an email client. Integrated Services Routers for which Cisco Unity Express is offered as a network module or advanced integration module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent can provide certified deployment and troubleshooting services for all Cisco routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) works with Cisco Unified Communications Manager and desktop agent software such as Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to connect customers with the appropriate sales or service agent. UCCE provides smart call distribution, computer telephony integration, support for multichannel contact management, call queuing, IVR and advanced enterprise-wide reporting to streamline the deployment and management of a modern contact center. Cisco platforms supporting Unified CCE's client interaction management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX) offers a packaged solution for creating a customer interaction management center for branch or midmarket deployments that support up to 400 agents. Multiple packages are offered, plus a variety of optional advanced features. Cisco Unified CCX works with Cisco Unified Communications Manager and offers intelligent call distribution, client interaction management, integrated reporting, IVR, and management of voice, email, web chat, and social media requests. Unified Contact Center Express comes with Cisco Finesse, a browser-based customizable desktop agent that needs no client-side installation. Optional enhancements include conditional routing, expected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach, makes it possible for users to be called from a single number that rings at the same time on their desktop IP Phone and their mobile phone. Users can transfer live calls between their Cisco VoIP phone and their cell phone seamlessly. Unanswered calls can be transferred to a Unity or Unity Connection account. Users can create their own access lists that determine which calls get extended to alternate phones.

Prime Collaboration
Prime Collaboration provides an automated process for initial deployments as well as for “day 2” moves, adds, changes, and deletions. A user-friendly interface delivers a unified view of a user and the user's services. Prime Collaboration significantly speeds up site rollouts and reduces the effort required for future updates. Prime Collaboration in addition provides advanced analytics that show technology adoption and consumption rates, enabling organizations to make more efficient use of resources and further lower total cost of ownership.

Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco Unified Communications networks to communicate with other systems and with users working beyond the firewall. Cisco's line of gateways deliver UC services for a broad range of gateway as well as session-border-control deployments.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Expressway Converged Communication Gateway
Cisco's Expressway is a powerful collaboration gatekeeper that enables organizations to allow colleagues, suppliers, consumers, or business partners who are using different network environments, collaboration applications, or endpoint equipment to connect to Unified Communication features. The Expressway gateway integrates with a Cisco CM system or Cisco Business Edition, or can be accessed via the cloud with Cisco Hosted Collaboration Solution to make productive collaboration more universal. Important features of Cisco Expressway are:

  • Mobile and Remote Connectivity: Remote workers with any Jabber-compatible device or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) as well as TLS security and can connect to all their Jabber workloads (high-definition video, voice, content instant messaging, and realtime presence) without the inconvenience a VPN connection. In addition, teleworkers have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user environment at home identical to the office.
  • Cisco Jabber Guest Support: Cisco Expressway is required for supporting the Cisco Jabber Guest, which allows “guests” to interact with your organization simply and safely through streamlined browser and mobile video calls.
  • Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that creates a path between onsite Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Expressway deliver a world-class, extensible teleconferencing environment that transparently integrates voice, high-definition video, and data sharing to anyone, anywhere, on any device.
  • Interoperability: If your organization already has non-Cisco video technology, Expressway can help you to move efficiently to Cisco products whenever you choose. Cisco Expressway offers video interoperability with industry standard H.323, H.264 SVC, or SIP systems. Gateway capabilities allowed by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding to AVC/H.264.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is a collaboration edge session border controller that interconnects converged business communications systems to the public switched telephone network. Beyond offering session border control, Cisco Unified Border Element (CUBE) delivers simple and cost-efficient collaboration beyond the corporate firewall. Sample collaboration features enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for SIP-based conferencing
  • Voice/Video recording
  • SIP-based Call-center and IVR solutions
  • Policy-led evaluation of phone calls
  • B2B immersive telepresence over SIP
CUBE software can be licensed on Cisco IOS software and can be run on many of Cisco's enterprise routers, including Cisco's ASR 1000 routers, the Cisco ISR 4000 Series, the ISR G2 Series, and high-end versions of the 800 fixed-configuration routers. The virtualized CUBE, or vCUBE, runs in an ESXi virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) Series is an all-in-one VoIP gateway solution for small businesses. UC500 packages provide voice, data, voicemail, automated attendant, IP video, security, and WiFi functionality, work with older generation Cisco IP Voice phones, and support various PSTN connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the centerpiece of a complete unified communications ecosystem

All of UC500 series bundles include a compact switch with 8 PoE interfaces plus additional foreign exchange stations (FXS) and FXO interfaces, a firewall, and VPN support. Built-in WiFi is optional. User capacity can be increased by connecting with Cisco Catalyst Express companion switches. Every UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and incorporate 4 FXS and 4 FXO interfaces. The Cisco UC540 package allows 32 users and provides 8 foreign exchange office ports. The Cisco UC560 package allows 48 VoIP clients and 12 foreign exchange office interfaces.

Progent's Cisco-certified VoIP consultants can help you to maintain your legacy UC500 VoIP gateway or plan and carry out an efficient upgrade to a modern VoIP system like Cisco's Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent offers online or onsite help from a certified CCIE Collaboration consultant to help you to plan, implement, administer and repair unified communications networks supported by Cisco Unified Communication products in an in-house, cloud-based, or hybrid deployment. Progent's Cisco consultants have extensive backgrounds supporting Unified Communications Manager and CallManager, VoIP phones and soft phones, UC applications like Jabber and Unity Connection, Cisco's immersive telepresence products, communication gatekeepers, tools incorporated into Cisco switches and routers. Progent can also offer support for technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 and SIP gateways, CAC, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP integration experts can also help you to build SIP infrastructure environments that incorporate SIP-based IP voice phones and video phones, SIP trunks, and SIP management tools with CUCM.

Progent's custom application developers can create specialized unified communications software that will enable your company to incorporate the telephony capabilities of Cisco Unified Communications Manager into your company operations for enhanced efficiency. Progent can analyze your existing network and Internet access architecture to determine whether your system is optimized to accommodate business-quality VoIP and HD video, assist you to select and install Cisco hardware and software that make sense for your current situation and future growth objectives, and interface your Cisco collaborative communications solution with products from other suppliers. Progent's CISSP-ISSAP certified network security consultants can assist you to create, carry out, and test an enterprise-wide security and compliance strategy for your unified communications ecosystem. Also, Progent can assist you to deploy Cisco high-availability technologies like Cisco Unified Survivable Remote Site Telephony (SRST) for affordable call control backup in branch office and telecommuter environments, and Progent's disaster recovery and business continuity preparedness experts can help you create a sensible disaster recovery strategy to ensure the availability of your crucial communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Versions of Cisco Unified CM lower than 8.6 and every version of its predecessor CallManager have arrived at end-of-life. Therefore Cisco Engineering will no longer enhance, fix, or validate this older software. Security updates for this pivotal product will stop, which in some situations could cause regulatory compliance or legal liability issues.

Progent will continue to offer comprehensive consulting and troubleshooting support for outdated editions of Cisco Unified Communications Manager and CallManager, but in case your business is now using an out-of-dated release of this critical software your organization should start now to plan your upgrade. Progent's Cisco-certified consulting professionals can help your company to migrate smoothly to the latest version of Cisco Unified CM and can routinely save customers up to 50% off consulting service costs compared to competing IT service companies because of Progent's documented procedures and hands-on experience in this practice area. By following leading practices, Progent can make sure your company gets a quick return on your investment by helping you benefit fully from the new and improved features, reduced management and maintenance expense, more productive collaboration, and tighter security provided by the latest version of Cisco Unified CM.

Progent's migration consulting services include return-on-investment analysis, project management or co-management, system testing, Cloud integration, setting up collaboration endpoints from Cisco and third-party vendors, smartphone and tablet integration, security and compliance consulting, streamlined management, disaster recovery/business continuity planning, network architecture design, training for IT staff and end users, and ongoing consulting and technical support. Progent also has put together ultra-affordable upgrade service bundles to keep your costs predictable and under control.

To see additional information concerning Progent's consulting assistance for Cisco technology, pick a subject:

In order to contact Progent about professional assistance for Cisco products, phone 1-800-993-9400 or see Contact Progent.



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    With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables companies to gain all the benefits of bringing intelligence into their IT infrastructures. Cisco's Catalyst switch product line allows you to deploy capabilities to make your IT network highly available to accommodate real-time needs, scalable to support future growth, secure enough to guard confidential information, and capable of prioritizing and managing traffic flows to streamline system operations. Progent's Cisco certified consultants can show you how to pick out and deploy Catalyst switches that make sense for your business. Also, Progent's CISM and CISA certified security specialists can show you how to create a comprehensive protection plan and set up Catalyst switches so they help support your security policies. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2960 switches, Catalyst 3750 switches, Catalyst 4948 switches, and Catalyst 6500 Series Switches.

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    Progent's Apple Mac experts can support the creative aspect of Macintosh environments by providing help services and training in imaging, audio, and video. Progent's consultants offer help in a range of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.

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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network management tools and is intended to provide a centralized solution for configuring and managing virtualized fabric and services across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure services. Progent's SCVMM 2016 consulting experts can help businesses of all sizes with any aspect of designing, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, help you upgrade efficiently from older releases of Virtual Machine Manager, design workflows for creating and installing virtual machines and hosts, design high-availability compute and storage clusters, integrate your datacenter infrastructure with public cloud services, set up virtual switches and load balancers, develop and refine PowerShell scripts, and help you evaluate the strategic advantages of new technologies like Storage Replica and Shielded VMs. Progent's virtualization professionals can provide world-class Hyper-V consulting and VMware vSphere expertise.

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    Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that includes AI software and advanced services to deliver cutting-edge endpoint detection and response (EDR).

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    Progent can provide small and mid-size organizations overflow or comprehensive Help Desk call center support for at-home workers.

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    Progent's Solaris platform consulting experts provide small and mid-size businesses and software developers support for administering and maintaining Sun Solaris systems that coexist with Microsoft-based networks. Progent can give your organization access to Sun Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of experience provides you with a convenient single consulting firm to help you create and maintain a protected and reliable cross-platform connectivity and communications environment that supports Solaris and Microsoft interoperability by integrating Windows with major versions of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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    Progent's high availability network experts offer reliability support, disaster recovery services, system load balancing, 24x7 interoffice access, high-availability Internet interface design, fault-tolerant data center support, and other fault-tolerant operations services to help your company configure a 24x7 network for strategic applications. Progent possesses the experience to develop affordable, fault-tolerant networks by utilizing the expanding suite of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster Server. Progent's Microsoft and Cisco authorized engineers can help you build a high-availability mutli-location network with a completely mirrored Internet connection and intelligent network load balancing.

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