Cisco VoIP SupportSending live voice and video over Internet Protocol (VoIP and Video over IP) has evolved from simply being being a savvy method to save money on phone bills to being an indispensable tool for collaboration and productivity. Converged communications, at one time limited to managing Internet-based voice calls and faxing on the same system to replace traditional PBX systems, now incorporates rich media, mobility, instant messaging, real-time presence, services, and more all in a centralized framework that is easy to manage, scalable, highly secure, fault-tolerant, economical, and user friendly.

Cisco is the leader in providing the hardware and software infrastructure required to support the modern paradigm of unified communications (UC). Cisco's unified communications architecture adds to the efficiency of IT systems by cutting operating costs; combining rich media functions with popular software applications to improve user output; facilitating collaboration among workers, associates, and suppliers to save time and enhance business outcomes; and streamlining the management of your converged voice and data infrastructure.

Cisco's Unified Communications technology cover several main product areas:,

  • Call Control Platforms for controlling calls and sessions
  • IP Endpoints to optimize worker productivity
  • UC Applications for more productive access to presence, IM, voice and video, phone messages, white boarding, and voice/video conferencing
  • Communications Gateways for connecting to public networks and remote users
Progent offers the remote or on-premises services of a Cisco-certified CCIE (Collaboration) expert to assist organizations of any size to plan, install, administer, upgrade, optimize, relocate, and repair Cisco UC products so that you maximize the business advantage of your communications system. Progent can deliver advanced support for every element of Cisco's unified communications solutions such as call processing and control tools, IP phones and softphones, and teleconferencing platforms. Progent also offers consulting and troubleshooting services for Cisco's rich media-optimized network infrastructure products such as Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call and Session Processing Software - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultantsThe call-processing agent is the core of the Cisco IP telephony solution and provides the flexibility to deploy a central call-processing design, a decentralized model, or a mix of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate telephony capabilities to packet telephony products such as IP handsets, media management appliances, Voice over IP gateways, and multimedia programs throughout the network. Unified Communications Manager supports extra mixed media functions including unified messaging, video conferencing, and group-based client interaction networks.

The most recent version of Cisco Unified CM, formerly known as Cisco CallManager, offers a wealth of improvements that expedite ROI by cutting administrative and maintenance expenses, increasing user output, enhancing collaboration, supporting the bring-your-own-device (BYOD) model of working, strengthening data protection, and allowing efficient utilization of network infrastructure. Top new features include automatic dial-plan replication, streamlined certificate control, expanded support for single sign-on (SSO) for administrators and users, hardware-agnostic call recording, mobile connectivity without requiring VPN, a new self-care interface that makes it simple for end users to install their options for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile users.

In cases where you implement a centralized Unified Communications Manager cluster to manage call processing for customers at remote sites, IT managers can help ensure non-stop call service through Cisco SRST, a Cisco IOS Software image for routers. If a WAN link fails, Cisco Survivable Remote Site Telephony in the Cisco router provides core UC Manager capabilities until the connection is repaired. For a description of Progent's consulting support services for Cisco ISR routers, refer to consulting support services for Cisco routers.

For small businesses, branch offices, and retail environments that do not require the full functionality available from Unified CM, Unified Communications Manager Express, formerly known as CallManager Express provides a cost-effective PBX alternative that handles the needs of locations with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco ISR router, smaller offices can quickly implement a converged voice and data environment.

Cisco's Business Edition 6000 is a family of one-stop platforms that offer essential unified communications capabilities such as routing, IP gateway, premium voice/video, messaging, instant messaging and real-time presence, conferencing, and paging support, enabling any end user to connect on any endpoint device from any location. All BE6000 solutions come preinstalled with virtualization and Unified Communications applications software, making implementation fast and easy and reducing operating expenses for companies with up to 1000 employees. All BE6000 solutions are shipped preloaded with virtualization and collaboration applications software. You can simply enable Unified Communications applications whenever their requirements evolve.

The office-in-a-box Business Edition 6000S includes five fixed collaboration applications installed on one integrated 2921V router/IP gateway/virtualized E1600 M2 server device and can handle up to 150 workers and 300 devices. The mid-market Business Edition 6000M includes four collaboration software application options enabled on a virtualized C220 M4 server platform and supports a maximum capacity of 1000 workers, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes eight collaboration application options enabled on a single virtualized Cisco C220 M4 server and can handle up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's support for Unified Communications Manager, visit Unified Communications Manager (Unified CM) and Cisco CallManager design, configuration, migration and technical support.

IP Phones: IP Voice and IP Video Endpoints
A communications endpoint is an end-user device, either a hardware phone or a soft phone application that runs on a desktop or mobile computer. In the IP environment, each IP endpoint has an Ethernet connection. Voice over IP phones offer all of the features that an analog telephone provides, but VoIP phones often have additional functions such as the ability to access the web or host business software.

Cisco IP Phones HelpUnlike traditional PBX technology, in a Cisco IP communications network you can perform virtually instant relocations, adds, and changes. You simply take the IP phone to your new spot, attach it to an Ethernet jack, and the handset announces itself with Cisco Unified Communications Manager (formerly CallManager). All user permissions and configurations are automatically re-established, eliminating the expense and hassle of dispatching technicians to rewire connections. An additional useful capability is location independence, which enables you to sign into any Cisco VoIP phone and receive your personal phone extension and rights.

Cisco offers a broad range of Unified CM hardware endpoints. The entry-level Small Business SPA 300 Series are basic IP and DECT screenless or monochrome devices that feature wide-band audio, support for hosted Internet Protocol phone environments or an IP private branch exchange, easy installation and highly secure online installation, unobtrusive software upgrades, and web-based configuration. The low-end SPA301 is a single-line IP endpoint with no display or speakerphone, a base dialer with a single Ethernet port, and a wired handset without keys. The SPA302D, designed solely for operation with Cisco's SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiple-line wireless Digital Enhanced Cordless Telecommunications IP phone that offers 10-lines, a TFT 176 x 220 pixel color display, and a keypad with speakerphone capability. The SPA303 is an affordable three-line SIP-based IP phone with two switched ports, a 128x64 monochrome display and a speakerphone.

Cisco SPA500 IP Phones IntegrationCisco's SPA500 family IP phones are low-cost endpoints that support both SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, built-in web servers, PoE, and conferencing support. Most models have a 128 x 64 mono screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no LCD screen. The SPA502G has a single line and has no soft keys. The SPA504G has four lines and has four programmable keys. The SPA508G has eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and features 12 programmable buttons. The SPA512G has four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has soft buttons, and supports Gigabit Ethernet. The high-end SPA525G2 includes a 320 x 240 color display, supports five lines, and has five soft buttons.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP devices designed for occasional-use environments like lobbies, hallways, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 mono screen, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a single-line device with no screen and uses a hook switch for call transfer and conferencing.

The 7800 Series of budget-priced IP phones are VoIP devices with backlit monochrome screens, four soft buttons, 11 dedicated keys, an Ethernet switch with Power over Ethernet, and a speakerphone. The 7800 Series support only the SIP signaling protocol. All devices in Cisco's 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, offered on the advanced 7800 models, reduces after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for shared areas and for workers with infrequent voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is available via an extra-cost handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only unit in the 7800 line to support 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line device targeted for administrators, contact center agents, and managers who have significant call requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 pixel color display, an integral 10/100/1000 Ethernet switch, Class 3 PoE, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones have a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five soft keys.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-based IP phones that includes desktop units, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated keys. Cisco's IP Phone 8811 features a monochrome display and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco Wireless VoIP Phone Integration SupportCisco's wireless IP phones are hardened wireless handsets designed for workers who are mobile within office, warehouse, retail or other environments where IT management requires user endpoints that provide more control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile on-premises users the advantages of voice over wireless LAN technology in workplaces that support 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless IP Phone features a hi-res color display, a durable shell designed for shock resistance and IP67 for dust and splash resistance, extended batteries, a built-in full-duplex speakerphone, and a Bluetooth transceiver for hands-free operation with cordless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for potentially combustible environments. The 8821-EX also has a shell composed of industry-standard yellow plastics, which makes the device easy to find during an emergency. Find out about Progent's Wireless IP Phone integration support.

Cisco 9900 IP Phones SupportCisco's discontinued 9900 line of advanced VoIP phones mix high-definition voice with business-grade color screens to offer a rich collaborative unified communications solution for knowledge professionals and executive management. The two IP phones in this line have a Standard Definition VGA color screen, a Bluetooth 2.0 radio to support a wide range of headsets, and a built-in 1 GE Ethernet port. Cisco's EnergyWise function is offered as an option and can lower off-hour energy use by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Color Key Expansion Modules for adding customizable line and function keys. The IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for deployment with Voice-over-WLAN networks, and four soft-label programmable touchscreen keys to access Cisco Unified Communications functions. The 9971 IP phone allows up to 3 Cisco IP Color Key Expansion Modules for adding scalability to customizable line and feature keys.

Cisco Unified Communications Applications
Under Cisco's Unified Communications platform, IP phone, IP video, and other UC applications are physically isolated from the call- and voice-processing infrastructure, and they may reside at any location within the system. A cohesive connectivity framework provides a versatile environment for feature-rich applications and serves as a firm basis for future convergence-based applications. Cisco cooperates with leading IT industry vendors to offer a broad range of IP phone and video applications and devices. Cisco also enables the ability to develop and manage customized in-house applications.

Collaborative application software offered by Cisco and supported by Progent's consultants include:

Cisco Jabber
Jabber is a unified communications application that provides presence, IM, voice, video, voicemail, screen sharing, and online conferencing features for Windows PCs, Apple Macs, tablets and smartphones. Cisco Jabber is an evolution and combination of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with important enhancements to HD video capabilities and screen sharing, and extending the team experience to additional platforms and devices. Cisco Jabber operates with Cisco Unified CM for call control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for conferencing.

Because Cisco Jabber is built around key industry protocols, it can communicate with a wide range of non-Cisco products. For example, XMPP allows Jabber to trade instant messaging and presence data with other XMPP clients such as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features can be accessed from Microsoft Office applications such as Microsoft Outlook and Microsoft SharePoint. This broad platform support maximizes output by delivering a consistent user environment and fully enabling the bring-your-own-device paradigm of networking. Progent can provide the expertise of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint programmers who can assist you to take advantage of Jabber with Microsoft's powerful collaboration products. Progent also can provide expertise with iPhone and iPad integration as well as Google Android phone integration to help you to increase the productivity of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center enables online conferencing for participants using a browser or almost any desktop or mobile computer. Cisco WebEx is offered as SaaS through Cisco's WebEx Cloud. This makes it simple to roll out and scale, reduces the cost of administration, eliminates heavy up-front expenditures, offers maximum uptime and enterprise-class security, and provides fast throughput. Key capabilities include the ability to share discrete content or an whole screen display with remote participants in real time, the capability to embed multimedia into presentations including PowerPoint and Flash videos, session recording plus editing and playback for future reference and training, single sign-on and support for other Cisco collaboration applications like Cisco Jabber and Cisco TelePresence, plus strong data privacy and encrypted access with tight policy management.

WebEx Meeting Online Conferencing Consulting Services

WebEX Meeting Center works with Microsoft Windows, Apple Mac, and Linux-powered desktops and permits mobile workers to launch, schedule, and take part in meetings on Android devices, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also initiate web conferences with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of instant messaging solutions.

Cisco TelePresence Products for On-premises Video Conferencing Environments
For medium-size organizations and larger enterprises who wish to create an in-house or hybrid local/cloud environment for teleconferencing, Cisco provides a portfolio of Cisco TelePresence products that deliver high-quality video conferencing for attendees with almost any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified Communications Manager to deliver multiparty telepresence to UC environments and can expand meetings to include cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of the way video conferencing bandwidth and features should be allocated for every individual attendee, enabling managers to define the exact service level and user experience needed for each user. Cisco TelePresence Content Server records video conference presentations for real-time distribution and video on demand (VOD) playback.

Cisco Unity Connection and Unity Express for Unified Voicemail
The Cisco Unity Connection, an integrated extension of Unified CM, is a converged voice messaging solution that accelerates productive collaboration by offering a variety of alternatives for accessing voice messages within a framework that is easy to implement and maintain. Cisco Unity Connection lets you access and manage your voicemail from your email inbox, browser, Cisco Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Unity Connection also provides advanced voice-recognition features for hands-free operation and extensive Automated Attendant features such as smart routing for incoming phone calls and easily customizable call-filtering and message-alert settings. The Unity Connection system runs as a virtual machine that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade and can accommodate up to 20,000 mailboxes per server.

Cisco Unity Express (CUE), offered in select Cisco ISR routers, provides affordable voicemail, unified messaging, IVR, and greeting services for small to mid-size businesses and enterprise branch locations with as many as 500 users. Unity Express permits users to access and manage voicemail messages using a Cisco Unified IP Phone screen, a browser, or an email client. Cisco routers for which Cisco Unity Express is available as an advanced integration module include Cisco's 1861, 2800, 2900, 3800, and 3900 Series. Progent offers comprehensive deployment and troubleshooting services for Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates with Unified CM and desktop agent applications such as Finesse to provide automatic call distribution capabilities that allow an organization to match customers with the right sales or service agent. Unified CCE or UCCE features intelligent call distribution, computer telephony integration, multiple channel contact management, network-wide call queuing, interactive voice response and consolidated company-wide reporting to simplify the creation and management of a modern customer contact center. Cisco platforms incorporated in UCCE's customer contact management solution include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.

Unified Contact Center Express (CCX) provides an out-of-the-box solution for creating a customer contact center for branch or midmarket deployments that handle up to 400 agents. Multiple packages are available, plus a variety of special options. Cisco Unified Contact Center Express integrates with Unified CM and offers intelligent call distribution, client interaction management, reporting, IVR, and the ability to manage voice, email, chat, and social media requests. Cisco Unified CCX comes with Cisco Finesse, a browser-based desktop agent that needs no client-side installation. Special options include conditional routing, estimated-wait-time announcements, and workforce quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach, allows users to be called from a single number that rings simultaneously on their Cisco desktop VoIP Phone and their mobile phone. Users can transfer active conversations between their desktop VoIP phone and their cell phone without disruption. Unanswered calls can be redirected to a Unity or Unity Connection voicemail account. Users can create their own access lists that determine which calls are directed to alternate endpoints.

Prime Collaboration Provisioning
Cisco Prime Collaboration provides an automated platform for first-time installs as well as for follow-on moves, additions, changes, and deletions. An intuitive interface provides a unified view of a subscriber and the user's services. Prime Collaboration significantly accelerates site installations and minimizes the time required to implement ongoing changes. Prime Collaboration also provides advanced analytics that show application adoption and consumption trends, enabling administrators to make more efficient use of resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco converged communications environments to connect with other systems and with clients working beyond the corporate firewall. Cisco's portfolio of communication gateways deliver UC support for a broad range of gateway as well as session-border-control applications.

Collaboration gateways available from Cisco and supported by Progent include:

Expressway Converged Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gatekeeper that enables companies to allow employees, vendors, consumers, or partners who are using different network environments, collaboration platforms, or endpoint devices to access to Unified Communication services. Cisco's Expressway collaboration gateway integrates with an enterprise Cisco Communications Manager deployment or Cisco BE6000, or can be run via the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more pervasive. Key features of Expressway are are:

  • Mobile and Remote Connectivity: Off-site workers with any Jabber-compatible client or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on and of Transport Layer Security (TLS) and can access all their collaboration applications (video, voice, data IM, and presence) without the inconvenience a VPN. Also, telecommuters can utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user environment at home the same as the office.
  • Cisco Jabber Guest Support: Cisco Expressway is integral for enabling Jabber Guest, which allows “guests” to communicate with your business easily and safely via streamlined web-browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that connects between onsite Cisco or non-Cisco collaboration solutions and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Expressway offers an advanced, scalable teleconferencing environment that transparently combines voice, high-definition video, and data sharing to any client, at any location, on any device.
  • Interoperability: If your organization already has third-party video products, Cisco Expressway can help you to move easily to Cisco products whenever you choose. Cisco Expressway provides video interoperability with industry standard H.323, H.264 Scalable Video Coding (SVC), or SIP environments. Interoperability capabilities supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 SVC to H.264/AVC.
Cisco Unified Border Element
Cisco Unified Border Element is an advanced session border gateway that connects converged business communications networks to the public switched telephone network. Beyond providing session border control, Cisco Unified Border Element (CUBE) provides simple and affordable collaboration outside the firewall. Sample unified communications features enabled by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for SIP-media-connected conferencing
  • Voice/Video recording
  • SIP-based Call-center and IVR applications
  • Policy-led evaluation of voice calls
  • Business-to-business immersive telepresence over SIP
CUBE software can be licensed on Cisco IOS software and can be run on many of Cisco's enterprise-class router platforms, which include Cisco's ASR 1000 routers, the ISR 4000 Series, the ISR G2, and several versions of Cisco's 800 Series fixed routers. Cisco's virtualized CUBE, or vCUBE, runs in a VMware ESXI virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) product line is a VoIP communications solution for small businesses. UC500 packages provide voice, data, voicemail, automated attendant, video, firewall, and wireless capabilities, run with older generation Cisco VoIP endpoints, and support various PSTN connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the centerpiece of a comprehensive unified communications solution

All Cisco's UC500 packages include a desktop switch with 8 PoE ports and additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN. Built-in WiFi is optional. User capacity can be expanded by connecting with Cisco Catalyst Express switches. Each UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and incorporate 4 FXS and 4 FXO interfaces. The Cisco UC540 package supports 24 to 32 clients and provides 8 FXO interfaces. The Cisco UC560 system supports 48 users and 12 foreign exchange office interfaces.

Progent's seasoned VoIP consultants can help you to maintain your legacy UC500 VoIP system or plan and implement a smooth migration to a modern IP telephony and voicemail solution such as the Cisco Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to assist your business to plan, implement, manage and troubleshoot unified communications environments that incorporate Cisco Unified Communication products in a centralized, cloud-based, or hybrid environment. Progent's Cisco-certified consultants have in-depth backgrounds integrating Unified Communications Manager and CallManager, Voice over IP and video phones and soft phones, UC applications like Jabber and Unity Connection, Cisco's video conferencing technologies, collaboration gateways, utilities built into Cisco switches and routers. Progent can also provide expertise with technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, SIP gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP infrastructure consultants can in addition help you to build SIP connectivity environments that incorporate SIP-based IP voice phones and media endpoints, SIP-based CUBE trunks, and SIP management tools with Cisco Unified Communications Manager.

Progent's application developers can create specialized IP telephony software that will enable your organization to integrate the features of Cisco Unified Communications Manager into your business operations for increased productivity. Progent can analyze your current network and Internet access architecture to make sure your system is optimized to accommodate business-quality VoIP and HD video, assist you to select and deploy Cisco hardware and software that make sense for your current situation and future expansion objectives, and integrate your Cisco collaborative communications products with technology from other vendors. Progent's CISSP-ISSAP certified data security consultants can show you how to create, deploy, and validate a comprehensive security and compliance plan for your unified communications ecosystem. In addition, Progent can help your organization to deploy Cisco high-availability technologies such as Cisco Unified Survivable Remote Site Telephony (SRST) to provide cost-effective call control backup in remote-branch and teleworker environments, and Progent's disaster recovery and business continuity preparedness consultants can help you create a viable DR/BC plan to protect your vital unified communications system.

Unified Communications Manager/CallManager Migration Services
Versions of Unified CM before 8.6 and all versions of its predecessor CallManager have arrived at end-of-life. Therefore Cisco will cease to develop, fix, or test the product software. Security updates for this pivotal product will end, which in some circumstances may cause compliance or legal liability problems.

Progent continues to provide comprehensive consulting and troubleshooting support for outdated versions of Cisco Unified CM and Cisco CallManager, but in case you are now running an out-of-dated release of this critical software your organization should begin immediately to prepare for your migration. Progent's collaboration consultants can help you to upgrade non-disruptively to the latest edition of Unified CM and can often save customers up to 50% off consulting fees compared to competing computer service companies thanks to Progent's documented procedures and hands-on experience in this area. By adhering to leading practices, Progent can make sure your company realizes a quick payback on your investment by showing you how to benefit fully from the enhanced features, reduced administrative and support expense, more engaging collaboration capabilities, and tighter security provided by the latest edition of Unified CM.

Progent's upgrade consulting services include ROI assessment, project management, pilot testing, Cloud integration, configuring endpoint devices from Cisco and other vendors, smartphone and tablet integration, security and compliance services, management automation, disaster recovery planning, network infrastructure design, training, and ongoing consulting and troubleshooting. Progent also offers ultra-affordable upgrade packages to keep your costs predictable and affordable.

To learn more information concerning Progent's consulting help for Cisco products, pick a topic:

To contact Progent about professional help for Cisco technology, call 1-800-993-9400 or see Contact Progent.



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