Cisco Unified Messaging Consulting FirmSending live voice and video over Internet Protocol has progressed from simply being being a smart means to reduce phone carrier bills to a strategic technology for collaboration and worker productivity. Converged communications, at one time restricted to combining Internet-based voice calls and faxing on the same system to take the place of expensive PBX systems, today incorporates voice and video, mobility, chat, presence, services, and more all within a single ecosystem that is manageable, scalable, highly secure, resilient, cost-effective, and user friendly.

Cisco is the market leader in providing solutions for supporting the modern model of unified communications (UC). Cisco's UC solution adds to the efficiency of IT networks by cutting operational expenses; combining multiple collaboration features with popular software applications to improve user output; supporting collaboration among employees, partners, and vendors to save effort and improve business outcomes; and streamlining the administration of your converged voice and data ecosystem.

Cisco's Unified Communications solutions include these main product areas:,

  • Call Control Agents for managing rich media calls and sessions
  • Collaboration Endpoints to enhance end-user engagement
  • UC Applications for integrated access to real-time, chat, voice and video, voice messages, desktop sharing, and voice/video conferencing
  • Communications Gateways for accessing public networks and remote users
Progent can provide the remote or onsite services of a Cisco-certified CCIE (Collaboration) specialist to assist organizations of any size to design, configure, manage, migrate, optimize, move, and troubleshoot Cisco unified communications products so that you highest competitive value of your UC system. Progent can provide advanced support for all components of Cisco's UC solutions including call processing and control tools, IP phones and softphones, and teleconferencing software. Progent in addition offers consulting and support services for Cisco's realtime media-optimized infrastructure such as Integrated Services routers, Catalyst switches, ASA firewalls, and voice gateways.

Call and Session Control Agents - Unified Communications Manager/CallManager
Cisco IP Communications ConsultingThe call-processing agent is the core of the Cisco IP Communications portfolio infrastructure and provides the flexibility to deploy a centralized call-processing design, a decentralized design, or a combination of the two. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) extends corporate telephony capabilities to packet network devices such as VoIP phones, media processing devices, VoIP gateways, and mixed media applications throughout the IT environment. Unified Communications Manager supports additional multimedia services including unified messaging, video conferencing, and group-based client communication networks.

The latest release of Unified CM, previously branded Cisco CallManager, offers a variety of improvements that accelerate your return on investment by cutting administrative and support costs, increasing user productivity, facilitating teamwork, supporting the bring-your-own-device model of computing, fortifying data protection, and allowing optimal utilization of network infrastructure. Headline new features include automatic dial-plan replication, simplified certificate management, expanded support for standards-based single sign-on for managers and users, device-independent call recording, mobile access without requiring VPN tunneling, a new self-provisioning interface that makes it simple for workers to select their options for all of their endpoint devices, and support for Transport Layer Security for mobile clients.

In cases where you deploy a central Cisco Unified Communications Manager cluster to manage voice processing for users at remote locations, IT managers can help ensure continuous call availability through Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for Cisco routers. If a WAN connection breaks, Cisco SRST incorporated in the Cisco router provides basic Cisco Unified Communications Manager functions until the link is repaired. For a description of Progent's consulting services for Cisco ISR routers, see consulting and troubleshooting support services for Cisco routers.

For small business networks, branch offices, and retail environments that do not require the complete functionality offered by Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express provides a cost-effective solution that handles the needs of locations with as many as 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco router, smaller offices can rapidly set up a converged voice and data solution.

The Cisco Business Edition 6000 is a line of all-in-one solutions that provide essential collaboration features such as routing, gateway, high definition voice and video, messaging, instant messaging and real-time presence, conferencing, and paging services, allowing any end user to collaborate on any endpoint from any site. All Business Edition 6000 solutions are shipped preinstalled with a virtualization hypervisor and collaboration applications, making implementation fast and simple and cutting operating expenses for companies with as many as 1000 employees. All solutions are delivered preinstalled with virtualization and UC applications software. Organizations can instantly enable collaboration applications whenever their needs evolve.

The entry-level BE6000S includes five fixed collaboration software applications installed on one combination router/IP gateway/virtualized E1600 M2 blade server platform and supports up to 150 workers and 300 endpoint devices. The mid-market Business Edition 6000M includes 4 collaboration software application options enabled on a single virtualized Cisco UCS C220 M4 server platform and can handle up to 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports eight unified communications software application options enabled on a virtualized Cisco C220 M4 server platform and has the capacity for as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager (CallManager), visit Unified Communications Manager (CUCM) and CallManager design, integration, migration and troubleshooting.

IP Phones: VoIP and IP Media Endpoints
A collaboration endpoint is a user device, and can be a hardware phone or a software phone program on a PC or mobile computer. In the Internet Protocol world, every IP phone has an Ethernet connection. VoIP phones offer all of the features that a conventional phone provides, but IP phones often have additional functions such as the ability to connect to the web or run productivity-enhancing applications.

Cisco Voice over IP Phones SupportIn contrast to traditional PBX technology, in a Cisco IP telephony network you can perform almost instantaneous relocations, additions, and modifications. You simply take the IP handset to its new location, plug it into an Ethernet jack, and the phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All user rights and settings are programmatically re-established, eliminating the expense and hassle of dispatching support personnel to wiring closets. Another efficient feature is extension mobility, which allows you to sign into any Cisco VoIP phone and get your personal phone extension and rights.

Cisco offers a wide range of collaboration handsets. The low-cost SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) phones that feature wide-band voice, compatibility with hosted Internet Protocol phone environments or an IP private branch exchange, simple installation and safe remote provisioning, zero-downtime software upgrades, and web-based set up. The value-priced SPA301 is a one-line VoIP endpoint with no display or speakerphone function, a base dialer with a single Ethernet connector, and a corded handset without a keypad. The SPA302D, intended exclusively for use with the Cisco SPA232D DECT ATA (Analog Telephone Adapter), is a multiline cordless Digital Enhanced Cordless Telecommunications (DECT) IP phone that offers 10-lines, a 176 x 220 color display, and a keypad with speakerphone capability. Cisco's SPA303 is an economical 3-line SIP-based phone with dual switched ports, a 128x64 monochrome screen and a speaker.

Cisco SPA500 IP Phones Integration and SupportCisco's SPA500 family IP phones are affordable endpoints with support for both SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and conferencing capability. Most versions have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G has four lines and has four programmable keys. The SPA508G VoIP phone supports eight lines and eight programmable buttons. The SPA509G supports 12 lines and has 12 programmable buttons. The SPA512G has four lines, no soft buttons and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has programmable buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color screen, supports five lines, and has five programmable keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints intended for infrequent-use environments like lobbies, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome non-backlit screen, a Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a single-line device with no screen and uses a hook switch for transferring a call or conferencing.

The 7800 line of economical IP phones are VoIP endpoints with backlit monochrome screens, four programmable keys, 11 dedicated buttons, an integral Ethernet switch with Class 1 Power over Ethernet, and an integral speakerphone. The 7800 Series support only the SIP call control protocol. All devices in the 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, cuts after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone intended for common locations as well as for workers with occasional-to-light call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered via an optional handset. Cisco's IP Phone 7821 is a dual-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only device in the 7800 line to support 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint targeted for administrators, call center personnel, and supervisors who have significant voice communications requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 pixel color display, a Gigabit Ethernet switch, Class 3 PoE, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones include a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a line of SIP-based endpoints that features desktop devices, a conference phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature keys. The Cisco IP Phone 8811 includes a backlit mono display and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless IP Phone Integration and Troubleshooting ConsultingCisco's wireless IP phones are industrial-grade wireless devices designed for professionals who are mobile within campus, warehouse, health-care or other environments where IT management requires user endpoints that provide more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move onsite workers the advantages of voice over wireless LAN technology in environments that support 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless VoIP Phone features a 2.4 inch color display, a durable case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for dust and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and a Bluetooth transceiver to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds protection against sparking for use in potentially combustible work sites. The 8821-EX also features a case composed of yellow plastics, which makes the device easy to find the event of an emergency. Learn about Progent's Cisco Wireless VoIP Phone integration consulting.

Cisco 9900 IP Phones Consulting FirmCisco's legacy 9900 line of powerful VoIP endpoints integrate high-quality voice with hi-res color screens to deliver a rich collaborative unified communications solution for knowledge professionals and executives. Both IP phones in this family have an SD 640x480 pixel color screen, a Bluetooth transceiver to support a wide selection of headsets, and an integrated Gigabit Ethernet port. The Cisco EnergyWise function is offered as an option and can lower off-work energy draw by 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 Cisco IP Color Key Expansion Modules for expanding customizable line and function keys. The IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for connecting to voice-over-wireless LAN networks, and four soft-label programmable touchscreen keys to invoke Cisco UC functions. The 9971 IP phone allows up to 3 Cisco IP Color Key Expansion Modules for expanding customizable line and function keys.

Unified Communications Applications
Within Cisco's Unified Communications platform, IP phone, video, and other converged applications are physically isolated from the call-processing and voice-processing mechanism, and they may be anywhere within the network. A single network framework offers an open environment for feature-rich applications and serves as a firm basis for downstream convergence-based applications. Cisco cooperates with leading IT industry vendors to offer a wide range of IP phone and IP video software applications and devices. Cisco also supports the ability to develop and administer customized in-house programs.

Collaborative application software offered by Cisco and supported by Progent include:

Jabber
Cisco Jabber is a converge media application that supports presence, instant messaging, business-quality voice, high-definition video, voicemail, desktop sharing, and real-time conferencing capabilities for Windows PCs, Apple Macs, iPads and Android tablets and smartphones. Cisco Jabber is an evolution and combination of the Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with major improvements in the areas of video capabilities and screen sharing, and extending the collaboration environment to additional platforms and devices. Jabber operates in conjunction with Cisco Unified Communications Manager for call and session management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing.

Since Cisco Jabber is built around popular communication protocols, it can interoperate with a wide range of third-party products. As an example, XMPP allows Jabber to trade instant messaging and presence information with other XMPP clients including as Adium for Mac OS, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features are available from Microsoft Office applications including Microsoft Outlook and Microsoft SharePoint. This cross-platform compatibility optimizes productivity by delivering a consistent user experience and accommodating the bring-your-own-device paradigm of computing. Progent offers the assistance of certified Exchange consultants and SharePoint application developers who can assist you to integrate Jabber with Microsoft's powerful collaboration products. Progent also can provide help with iPhone and iPad integration and Android smartphone and tablet integration to assist you to enhance the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center provides web and video conferencing for participants using a browser or almost any PC or handheld computer. Cisco WebEx is delivered as software as a service through Cisco's WebEx Cloud. This makes it easy to roll out and expand, reduces the cost of administration, avoids heavy up-front investment, offers high availability and enterprise-class security, and delivers excellent performance. Key features include support for sharing discrete content or your entire screen display with online attendees in real time, the ability to embed multimedia into presentations including Microsoft PowerPoint and Flash videos, session and content recording plus editing and playback for training, single sign-on (SSO) and integration with other Cisco collaboration products such as Jabber and TelePresence, plus stringent data privacy and encrypted access with strict policy management.

WebEx Online Conferencing Consulting and Support

Cisco WebEx Meeting Center runs on Windows, Apple Mac, and Linux desktops and notebooks and allows mobile users to initiate, schedule, and take part in conferences on Google Android devices, Apple iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also launch web conferences with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a variety of IM solutions.

Cisco TelePresence Portfolio for On-premises Teleconferencing Environments
For midsize businesses and enterprises who want to build an on-premises or hybrid on-premises/cloud environment for teleconferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that enable high-definition teleconferencing for attendees with almost any endpoint device at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that runs with Cisco Unified CM to provide multiparty video, audio and content sharing to unified communications environments and can expand meetings to support cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of how teleconferencing bandwidth and features are allocated for every individual attendee, allowing managers to define the precise service level and experience needed for each user. Cisco TelePresence Content Server collects video conference presentations for real-time streaming and on-demand playback.

Cisco Unity Connection Platform and Unity Express for Converged Voice Messaging
Cisco's Unity Connection, an integrated extension of Cisco Unified CM, is a converged voice messaging system that facilitates teamwork by providing flexible set of alternatives for accessing voice messages within an environment that is easy to implement and maintain. Unity Connection lets you read and manage your voicemail from your email inbox, browser, Cisco Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also offers sophisticated voice-recognition capabilities for hands-free management and extensive Automated Attendant features that include intelligent routing for inbound phone calls and custom call-screening and message-alert options. The Unity Connection platform operates as a virtual machine that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade and can support as many as 20,000 mailboxes per server.

Cisco Unity Express (CUE), available in certain Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response, and greeting functions for small to mid-size businesses (SMBs) and enterprise branch locations with up to 500 workers. Cisco Unity Express permits you to access and manage voicemail messages using a Cisco Unified IP Phone display, a browser, or your email system. Integrated Services Routers for which Cisco Unity Express is offered as a network module or advanced integration module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent can provide certified configuration and support services for Cisco routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with Cisco CUCM and desktop agent software like Finesse to provide automatic call distribution (ACD) features that allow an organization to connect customers with the appropriate sales or service agent. Unified CCE provides intelligent call distribution, computer telephony integration (CTI), multiple channel contact management, network call queuing, interactive voice response and consolidated enterprise-wide reporting to simplify the creation and management of a large-scale customer contact center. Cisco platforms incorporated in UCCE's client contact management solution include Unified IP Phones, Voice, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX or CCX) offers a packaged bundle for building a customer interaction management center for mid-scale systems that handle up to 400 agents. Several bundles are offered, as well as a selection of optional enhancements. Cisco Unified CCX works with Cisco Unified CM and provides smart call routing, client management, reporting, interactive voice response, and the ability to manage voice, email, chat, and social media requests. Unified Contact Center Express comes with Cisco Finesse, a browser-based customizable desktop agent that requires no client software setup. Optional advanced features include conditional routing, projected-wait-time announcements, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach (SNR), makes it possible for users to be called from a single phone number that rings simultaneously on their Cisco desktop IP Phone and their mobile phone. Users can transfer active calls between their Cisco VoIP phone and their mobile phone without disruption. Calls that are not answered can be redirected to a Cisco Unity or Unity Connection voicemail account. Users can create their own access lists that specify which calls are directed to alternate phones.

Prime Collaboration Provisioning
Cisco Prime Collaboration offers an automated process for first-time deployments as well as for “day 2” moves, adds, changes, and deletions. A user-friendly console provides a unified look at a subscriber and the user's services. Cisco Prime Collaboration Provisioning substantially accelerates site installations and reduces the time required for ongoing updates. Prime Collaboration in addition offers management analytics including technology adoption and consumption trends, enabling organizations to make more efficient use of IT resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco Unified Communications networks to connect with other networks and with users operating outside the corporate firewall. Cisco's line of communication gateways deliver unified communications support for all types of gateway and session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent include:

Cisco Expressway Communication Gateway
Cisco's Expressway is an advanced collaboration gateway that allows organizations to allow team members, vendors, customers, or partners who are working on different networks, collaboration applications, or endpoint equipment to connect to Cisco Unified Communication functions. Cisco's Expressway works in conjunction with an enterprise Cisco Communications Manager system or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco Hosted Collaboration Solution (HCS) to make collaboration more universal. Important features of Expressway are include:

  • Mobile and Off-site Access: Off-site users who have any Jabber-supported client or telecommuters with Cisco TelePresence endpoints have the benefit of single-sign-on as well as TLS security and are able to access all their collaboration applications (video, business-quality voice, data IM, and realtime presence) without requiring the extra step of establishing a VPN. In addition, teleworkers have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, providing a user experience at home identical to the office.
  • Cisco Jabber Guest Support: Expressway is critical for supporting Jabber Guest, which permits “guests” to communicate with your business simply and safely using streamlined web-browser and mobile multimedia calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that connects between onsite Cisco or third-party systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, extensible conferencing experience that transparently combines voice, high-definition video, and data sharing to any client, at any location, using any device.
  • Interoperability: If your organization currently has non-Cisco video products, Expressway can assist you to move efficiently to Cisco products whenever you choose. Cisco Expressway provides video compatibility with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol environments. Interoperability capabilities allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 SVC to MPEG-4/H.264 AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is a collaboration edge session border gateway that interconnects unified communications systems to the public switched telephone network (PSTN). Beyond offering session border control, Cisco Unified Border Element (CUBE) delivers easy and cost-efficient collaboration outside the enterprise firewall. Sample unified communications functions supported by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) solutions
  • Policy-led security evaluation of voice calls
  • B2B telepresence over SIP
CUBE software is available for licensing on Cisco IOS control software and can be run on a wide selection of Cisco's enterprise-class routers, including ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 Series, the ISR G2, and high-end versions of the 800 Series fixed routers. The virtualized CUBE, called vCUBE, runs as a software load in a VMware ESXI virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 product line is an early VoIP communications system for small businesses. UC500 models deliver voice, data, voicemail, auto attendant, video, security, and wireless capabilities, work with older Cisco IP Voice endpoints, and support PSTN interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a comprehensive unified communications ecosystem

All of Cisco's UC500 packages include a desktop switch with 8 Power-over-Ethernet ports and additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN support. Integrated WiFi is optional. VoIP user capacity can be expanded by attaching Cisco Catalyst Express switches. Each UC500 offering also includes software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and incorporate 4 FXS and 4 FXO interfaces. The Cisco UC540 system supports 32 users and has 8 foreign exchange office interfaces. The Cisco UC560 package supports 48 VoIP clients and 12 foreign exchange office interfaces.

Progent's seasoned VoIP experts can help you to maintain your legacy UC500 VoIP gateway or plan and implement a smooth migration to a current VoIP system like the Cisco Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide remote or onsite help from a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help you to plan, implement, manage and troubleshoot converged communications networks built on Cisco Unified Communication technology in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified engineers have in-depth experience supporting Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, UC applications such as Cisco Jabber and Unity Connection, Cisco's teleconferencing technologies, collaboration gatekeepers, tools built into Cisco switches and routers. Progent can also provide expertise with related technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration experts can in addition assist you to build SIP infrastructure environments that incorporate SIP IP voice phones and media endpoints, SIP-based CUBE trunks, SIP conferencing and SIP administration tools via Cisco Unified CM.

Progent's custom application developers can build specialized unified communications software that will help your organization to incorporate the features of Cisco Unified Communications Manager into your business operations for enhanced efficiency. Progent can analyze your existing network and Internet access infrastructure to determine whether your environment is optimized to support business-quality Voice over IP and HD video, assist you to choose and integrate Cisco products that make sense for your current situation and downstream expansion goals, and integrate your Cisco Unified Communications solution with products from other vendors. Progent's CISSP-ISSAP certified network security and compliance consultants can show you how to create, deploy, and validate an enterprise-wide security strategy for your unified communications solution. In addition, Progent can assist you to deploy Cisco high-availability mechanisms like Cisco Unified SRST to provide affordable call control backup in remote-branch and home-office sites, and Progent's disaster recovery and business continuity planning consultants can help you create a viable disaster recovery strategy to protect your business-critical communications system.

Cisco Unified Communications Manager/CallManager Migration Services
Versions of Unified CM lower than 8.6 and every release of its predecessor CallManager have arrived at end-of-life. Therefore Cisco will no longer develop, repair, or test the product software. Security updates for this pivotal application will end, which in certain situations may cause compliance or even potential liability problems.

Progent will continue to offer expert support for end-of-life editions of Unified CM and CallManager, but in case your business is still using an out-of-dated release of this essential software your organization should start now to plan your migration. Progent's Cisco-certified consultants can help your company to upgrade non-disruptively to the current edition of Cisco Unified Communications Manager and can often save customers as much as 50% off consulting fees versus most IT service companies thanks to Progent's documented procedures and hands-on experience in this area. By following best practices, Progent can make sure your organization sees a quick payback on your IT investment by helping you take full advantage of the enhanced features, reduced management and maintenance expense, more engaging collaboration capabilities, and stronger security offered by the latest edition of Cisco Unified Communications Manager.

Progent's migration consulting services include ROI analysis, project management or co-management, pilot testing, Cloud integration, configuring endpoint devices from Cisco and third-party suppliers, mobile connectivity, security and compliance consulting, management automation, disaster recovery/business continuity planning, network infrastructure design, training for IT staff and end users, and ongoing consulting services and troubleshooting. Progent also has put together ultra-affordable migration packages to keep your costs visible and affordable.

To learn additional information concerning Progent's engineering support for Cisco networking products, select a topic:

In order to ask Progent about engineering expertise for Cisco networking, call 1-800-993-9400 or go to Contact Progent.



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