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Sending live voice and video over IP (VoIP and Video over IP) has progressed from simply being being a savvy method to cut phone bills to being an indispensable tool for productive collaboration. Converged IP communications, at one time restricted to managing Internet-based voice and faxes on a single network platform in order to take the place of expensive PBX equipment, now incorporates rich media, mobile communications, instant messaging, presence, services, and more all within a single ecosystem that is manageable, extensible, secure, resilient, cost-effective, and user friendly.

Cisco is the global leader in supplying solutions required to support the modern paradigm of unified communications (UC). Cisco's UC solution enhances the productivity of information networks by slashing operational expenses; combining rich media features with popular software programs to increase user output; facilitating teamwork among employees, partners, and suppliers to save time and improve business results; and simplifying the support of your converged voice and data environment.

Cisco's UC solutions address several important product areas:,

• Call Control Agents for controlling calls and sessions
• IP Phones and Softphones to optimize end-user productivity
• Unified Communications Software Applications for integrated access to presence, IM, voice and video, phone messages, desktop sharing, and voice/video conferencing
• IP Gateways for interfacing with public networks and teleworkers

Call Control Software - Unified Communications Manager/CallManager
Cisco's call-processing agent is the core of Cisco's IP Communications portfolio and gives you the versatility to implement a centralized call-processing design, a decentralized model, or a combination of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony capabilities to packet devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia applications throughout the network. Unified Communications Manager enables additional mixed media services including unified messaging, video conferencing, and group-based client communication networks.

The latest release of Unified Communications Manager, formerly known as Cisco CallManager, includes a wealth of enhancements that accelerate your return on investment by cutting administrative and support expenses, improving worker output, facilitating collaboration, supporting the bring-your-own-device style of computing, fortifying security, and allowing optimal utilization of network infrastructure. Headline new features include automatic dial-plan replication, streamlined certificate management, expanded support for standards-based single sign-on (SSO) for administrators and end users, device-agnostic call recording, mobile connectivity without requiring VPN tunneling, a new self-provisioning interface that makes it easy for users to install their options for all devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

When you implement a central Unified Communications Manager cluster to manage voice processing for customers at distributed sites, IT managers can help ensure non-stop call availability using Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for routers. If a WAN link fails, Cisco Survivable Remote Site Telephony incorporated in the router offers core Cisco UC Manager capabilities until the connection is returned. To learn about Progent's consulting support services for Cisco ISR routers, refer to consulting support services for Cisco ISR routers.

For small business networks, branch offices, and retail deployments that do not need the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express offers a cost-effective PBX alternative that meets the requirements of sites with as many as 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software operating on a Cisco ISR router, smaller offices can quickly deploy a converged voice and data solution.

The Cisco BE6000 is a line of one-stop platforms that provide essential collaboration capabilities including routing, IP gateway, premium voice/video, messaging, instant messaging and real-time presence, conferencing, and paging services, allowing any user to collaborate on any device from any site. All Business Edition 6000 versions are shipped preinstalled with virtualization and Unified Communications applications software, making implementation quick and simple and reducing cost of ownership for companies with as many as 1000 employees. All systems are shipped preconfigured with a virtualization hypervisor and UC applications. You can instantly activate collaboration applications whenever their requirements dictate.

The office-in-a-box Business Edition 6000S supports five standard UC applications preloaded on one integrated 2921V ISR router/gateway/virtualized blade server platform and supports as many as 150 users and 300 devices. The medium-scale Business Edition 6000M includes four collaboration software application options enabled on a virtualized C220 M4 server platform and supports up to 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S includes eight collaboration software application options enabled on a virtualized Cisco UCS C220 M4 server platform and can handle up to 1000 users, 2500 devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager, visit Unified Communications Manager (Unified CM) and CallManager planning, configuration, migration and technical support.

IP Phones: IP Voice and IP Media Phones
A communications endpoint is an end-user instrument, either a physical phone or a soft phone program that runs on a PC or handheld computer. In the IP world, every IP phone has an Ethernet connection. VoIP phones offer all of the capabilities that an ordinary telephone provides, but IP phones often have additional features including being able to access the web or host productivity-enhancing applications.

Unlike conventional Private Branch Exchange systems, in a Cisco IP telephony environment you can implement almost instant moves, adds, and modifications. You merely take the VoIP handset to your new location, attach it to an Ethernet connection, and the phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All client rights and configurations are automatically re-established, doing away with the cost and delay of sending support personnel to rewire connections. Another useful feature is location independence, which allows you to log into any Cisco IP phone and get your personal phone extension and rights.

Cisco provides a wide selection of collaboration phones. The low-cost Small Business SPA 300 family are basic IP and DECT phones offering high-quality audio, compatibility with hosted IP telephony environments or an IP private branch exchange, easy deployment and safe remote provisioning, in-service software updates, and web-based set up. The value-priced SPA301 is a single-line IP phone with no display or speakerphone, a base dialer that has a single Ethernet connector, and a corded handset with no a keypad. The SPA302D, designed exclusively for operation with Cisco's SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiline wireless DECT handset that offers 10-lines, a TFT 176 x 220 color display, and a keypad with a speakerphone. Cisco's SPA303 is an affordable three-line IP phone with dual switched ports, a 128x64 monochrome display and a speaker.

Cisco's SPA500 family IP phones are low-cost devices with support for both SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet, and voice conferencing capability. Most models have a 128 x 64 pixel mono screen display, The SPA501G VoIP phone supports eight lines and has eight soft buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no programmable buttons. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and has 12 soft buttons. The SPA512G IP Phone supports four lines, no soft buttons and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has programmable buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 color display, supports five lines, and has five soft keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints intended for infrequent-use environments such as lobbies, elevators, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit screen, a Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a single-line device without a display and uses a hook switch for transferring a call and joining a conference.

Cisco's 7800 Series of budget-priced IP phones are VoIP devices featuring backlit mono displays, four programmable keys, 11 dedicated buttons, an integral Ethernet port with PoE, and a speakerphone. Cisco's 7800 Series IP Phones support only the SIP call control protocol. All devices in the 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, available on the higher end 7800 units, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for common areas and for employees with infrequent call requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered via an optional handset. Cisco's IP Phone 7821 is a dual-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only device in the 7800 series to support Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line device targeted for administrative staff, contact center agents, and supervisors who have heavy voice communications needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 pixel color display, a Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G features four lines. Both IP phones have a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable keys.

Cisco's IP Phone 8800 Series is a line of SIP-based endpoints that features desktop units, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature buttons. The Cisco IP Phone 8811 features a backlit monochrome screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Cisco's wireless VoIP phones are industrial-grade wireless devices designed for workers who are mobile within campus, warehouse, retail or other venues where IT management wants user endpoints that provide more administrative control, security and durability than is possible with the Bring-Your-Own-Device mode of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile on-premises users the advantages of voice over wireless LAN (VoWLAN) communications in workplaces with 802.11a/b/g/n/ac Wi-Fi infrastructure. The 8821 Wireless IP Phone includes a 2.4 inch color screen, a rugged shell rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for particulate and moisture resistance, long-life batteries, a built-in full-duplex speakerphone, and a Bluetooth 4.0 radio for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds spark suppression for use in potentially combustible work sites. Cisco's 8821-EX also features a case fabricated of yellow plastics, which makes the 8821-EX easier to find during a crisis. Learn about Progent's Cisco Wireless VoIP Phone integration consulting.

Cisco's legacy 9900 line of powerful IP endpoints integrate high-quality voice with hi-res color displays to deliver a rich multimedia unified communications solution for managers and executives. The two IP phones in the 9900 line include a Standard Definition VGA color display, a Bluetooth transceiver to support a wide range of headsets, and an integrated 10/100/1000 Ethernet port. The Cisco Power Save function is offered as an option and can lower off-hour power use by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 IP Color Key Expansion Modules for adding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi transceiver for deployment with wireless networks, and 4 soft-label touchscreen keys to access Cisco UC features. The 9971 VoIP phone allows up to 3 Cisco IP Color Key Expansion Modules for expanding programmable line and feature keys.

Unified Communications Applications
Under Cisco's Unified Communications architecture, IP telephony, IP video, and other UC applications are physically independent from the call- and voice-processing mechanism, and they may reside anywhere within the network. A single network framework provides an open environment for powerful business applications and acts as a solid foundation for downstream convergence-based software. Cisco cooperates with leading IT industry companies to offer a broad selection of IP phone and video software applications and products. Cisco also supports the capability to create and administer customized internal applications.

Collaborative applications available from Cisco and supported by Progent's consultants include:

Cisco Jabber
Jabber is a converge media application that supports presence, instant messaging, voice, HD video, voicemail, desktop sharing, and online conferencing capabilities for Windows PCs, Apple Macs, tablets and smartphones. Cisco Jabber is a rebranding and combination of the Cisco Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with significant enhancements to video capabilities and desktop screen sharing, and extending the collaboration environment to more operating systems and endpoint hardware. Jabber works with Cisco Unified CM for call and session management, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing and online meetings.

Since Jabber utilizes key industry standards, it can communicate with a wide selection of third-party products. For example, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber to trade IM and presence information with other XMPP clients such as Adium for Mac OS, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features can be accessed from Microsoft Office programs such as Outlook and Microsoft SharePoint. This broad platform support maximizes productivity by delivering a common end-user experience and fully enabling the bring-your-own-device model of computing. Progent offers the assistance of certified Exchange consultants and SharePoint programmers who can help you to integrate Jabber with Microsoft's premiere collaboration products. Progent also can provide expertise with Apple iPhone integration and management and Google Android smartphone integration to help you to enhance the productivity of your BYOD environment.

Cisco WebEx Meeting Center
WebEX Meeting Center provides web and video meetings for users with a browser or virtually any PC or mobile computer. Cisco WebEx is delivered as SaaS via Cisco's WebEx Cloud. This makes it easy to deploy and scale, streamlines management, avoids major up-front investment, offers maximum uptime and enterprise-class security, and delivers excellent performance. Important capabilities include the ability to share specific content or your entire screen with online participants in real time, the ability to embed multimedia into presentations including Microsoft PowerPoint and Flash animations, recording plus editing and playback for training and demonstrations, single sign-on and integration with other Cisco collaboration products such as Cisco Jabber and TelePresence, plus strong data protection and encrypted connections with strict policy management.

WebEX Meeting Center runs on Microsoft Windows, Mac, and Linux desktops and notebooks and permits mobile users to launch, schedule, and take part in conferences on Google Android devices, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also launch web conferences with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a variety of IM solutions.

Cisco TelePresence Products for On-premises Teleconferencing Environments
For medium-size businesses and larger enterprises who wish to build an on-premises or hybrid on-premises/cloud solution for video conferencing, Cisco offers a selection of Cisco TelePresence products that deliver high-quality and standards-based video conferencing for attendees with virtually any IP endpoint at any site. Cisco TelePresence Server is an expandable video conferencing bridge that works with Cisco Unified CM to bring multiparty telepresence to unified communications deployments and can expand conferences to incorporate cloud-based WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of the way conferencing bandwidth and features should be allotted for every individual attendee, allowing managers to define the exact service level and experience required for each user. Cisco TelePresence Content Server collects video and presentations for live distribution and on-demand playback.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
Cisco's Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a converged voice messaging platform that accelerates collaboration by providing flexible set of options for accessing voice messages within a framework that is easy to implement and manage. Cisco Unity Connection lets you access and manage your voicemail messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also provides sophisticated speech-recognition capabilities for hands-free management and powerful Automated Attendant features that include intelligent routing for inbound phone calls and easily customizable call-screening and message-notification settings. The Cisco Unity Connection platform runs as a virtual machine that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade service module and can accommodate as many as 20,000 mailboxes on each server.

Cisco Unity Express (CUE), offered in certain Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, interactive voice response, and greeting services for small to mid-size businesses (SMBs) and corporate branch offices with up to 500 workers. Unity Express permits users to access and manage voicemail via a Cisco IP Phone screen, your web browser, or your email system. Cisco routers for which Unity Express is offered as a network module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent can provide comprehensive configuration and troubleshooting services for Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) works with Cisco Unified Communications Manager and agent desktop applications such as Finesse to offer automatic call distribution features that allow an organization to connect customers with the proper sales or service agent. Unified CCE or UCCE offers intelligent call distribution, computer telephony integration, support for multichannel customer contact management, call queuing, IVR and consolidated enterprise-wide reporting to simplify the creation and administration of a modern contact center. Cisco products supporting Unified CCE's customer contact management ecosystem include Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Unified Contact Center Express (CCX) provides a packaged bundle for building a customer contact center for branch or midmarket systems that support up to 400 agents. Multiple packages are available, plus a selection of optional advanced features. Unified Contact Center Express works with Cisco Unified CM and provides smart call routing, client interaction management, integrated reporting, interactive voice response, and management of voice, email, chat, and social media requests. Cisco Unified Contact Center Express includes Finesse, a web-based desktop agent that needs no client software setup. Advanced options include call-in-queue, projected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach (SNR), makes it possible for users to be reached from one number that rings simultaneously on their Cisco desktop IP Phone and their cell phone. Users can switch active conversations between their desktop IP phone and their mobile phone without disruption. Unanswered calls can be transferred to a Cisco Unity or Unity Connection account. Users can create their own access lists that determine which calls are extended to alternate endpoints.

Prime Collaboration
Prime Collaboration offers an automated process for initial deployments and for “day 2” moves, additions, changes, and deletions. A user-friendly console provides a single view of a subscriber and the subscriber's services. Prime Collaboration substantially accelerates company-wide installations and minimizes the effort needed to implement future updates. Prime Collaboration also offers management analytics including application adoption and usage trends, allowing organizations to make more efficient use of IT resources and further reduce total cost of ownership.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco Unified Communications networks to communicate with public systems and with users operating beyond the firewall. Cisco's portfolio of gateways deliver unified communications support for a broad range of gateway as well as session-border-control applications.

Collaboration gateways available from Cisco and supported by Progent include:

Expressway Converged Communication Gateway
Cisco's Expressway is a powerful converged media gateway that allows organizations to allow workers, suppliers, customers, or partners who are working on various outside network environments, collaboration applications, or endpoint devices to access to Cisco Unified Communication features. Cisco's Expressway collaboration gateway works with an enterprise Cisco Communications Manager system or Cisco Business Edition, or can be run through the cloud with Cisco Hosted Collaboration Solution (HCS) to make collaboration more pervasive. Key capabilities of Expressway are include:

• Mobile and Off-site Access: Remote users with any Jabber-compatible client or teleworkers with Cisco TelePresence endpoints get the benefit of single-sign-on as well as Transport Layer Security (TLS) and can access all their Jabber applications (video, voice, content instant messaging, and realtime presence) without the extra step of a VPN. Also, telecommuters can use their Cisco TelePresence endpoints without a VPN tunnel, providing a user experience at home identical to the office.
• Cisco Jabber Guest Support: Cisco Expressway is integral for supporting the Cisco Jabber Guest, which permits “guests” to interact with your organization simply and safely through streamlined web-browser and mobile video calls.
• Cisco Cloud Connectivity: Expressway can act as a gateway that connects between onsite Cisco or third-party collaboration solutions and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, extensible meeting experience that seamlessly integrates voice, HD video, and data sharing to anyone, at any location, on any device.
• Interoperability: If your organization currently has non-Cisco video systems, Expressway can assist you to migrate easily to a Cisco solution when it makes business sense. Cisco Expressway provides video interoperability with industry standard H.323, H.264 Scalable Video Coding, or Session Initiation Protocol systems. Interoperability capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 Scalable Video Coding to AVC/H.264.

• Cisco WebEx Cloud Connected Audio for SIP-media-connected audio conferencing
• Voice/Video recording
• Enterprise Call-center and interactive-voice-response solutions
• Policy-based security evaluation of voice calls
• Business-to-business teleconferencing over SIP

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 (UC500) product line is a VoIP gateway appliance and software package for small businesses. UC500 models provide voice, data, voicemail, automated attendant, IP video, security, and wireless functionality, work with older generation Cisco VoIP phones, and support public switched telephone network interfaces.

All of Cisco's UC500 series bundles include a desktop switch with 8 PoE interfaces and additional foreign exchange stations (FXS) and foreign exchange office (FXO) interfaces, a firewall, and VPN support. Built-in WiFi is optional. VoIP user capacity can be increased by attaching Cisco Catalyst Express companion switches. Each UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 package supports 24 to 32 users and provides 8 FXO ports. The Cisco UC560 package supports 48 VoIP clients and 12 FXO interfaces.

Progent's Cisco-certified VoIP experts can assist you to support your legacy UC500 VoIP gateway or plan and implement an efficient upgrade to a current IP telephony and voicemail system such as Cisco's Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide online or onsite access to a certified CCIE Collaboration consultant to assist you to plan, deploy, manage and repair unified communications networks based on Cisco Unified Communication products in a centralized, cloud-based, or hybrid environment. Progent's Cisco engineers have extensive backgrounds with Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and soft phones, Unified Communications applications like Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing technologies, collaboration gateways, tools incorporated into Cisco Catalyst switches and routers. Progent can also offer support for related technologies like Cisco SRST, Cisco Unified Border Element, H.323 and SIP gateways, CAC, IP voice trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration experts can in addition help you to build SIP infrastructure solutions that include SIP-based VoIP phones and video phones, SIP-based CUBE trunks, and SIP management tools via Cisco Unified CM.

Progent's application programmers can build specialized unified communications applications that will enable your company to incorporate the features of Cisco Unified Communications Manager into your company processes for enhanced productivity. Progent can audit your existing network and Internet connectivity infrastructure to make sure your system is optimized to accommodate business-quality IP voice and high-definition video, assist you to choose and deploy Cisco hardware and software that make sense for your present situation and downstream growth objectives, and integrate your Cisco collaborative communications solution with products from other vendors. Progent's CISSP-ISSAP certified network security consultants can show you how to create, deploy, and validate an enterprise-wide security strategy for your unified communications solution. Also, Progent can assist your organization to configure Cisco fault-tolerant technologies such as Cisco Unified SRST to provide cost-effective call control backup in branch office and telecommuter environments, and Progent's disaster recovery planning consultants can help you develop a viable DR/BC plan to protect your business-critical communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Versions of Unified CM before 8.6 and every version of CallManager have reached end-of-life. This means Cisco Engineering will no longer develop, repair, or validate the product software. Security updates for this business-critical application will stop, which in certain circumstances could create regulatory compliance or even potential liability problems.

Progent will continue to offer comprehensive support for end-of-life versions of Cisco Unified Communications Manager and CallManager, but in case your business is now using a legacy edition of this essential software you should start immediately to prepare for your migration. Progent's collaboration consulting professionals can assist you to upgrade efficiently to the latest edition of Cisco Unified CM and can typically save clients up to 50% off consulting expense compared to most computer service companies because of Progent's documented process and hands-on experience in this area. By following best practices, Progent can make sure your company gets a quick return on your IT investment by showing you how to take full advantage of the enhanced features, lower management and maintenance expense, more productive collaboration, and stronger security provided by the newest edition of Unified CM.

Progent's migration consulting services include ROI analysis, project management, system testing and validation, Cloud connectivity, setting up collaboration endpoints from Cisco and third-party vendors, mobile integration, security and compliance consulting, management automation, disaster recovery/business continuity planning, network infrastructure design, training for IT staff and end users, and ongoing consulting services and technical support. Progent also offers ultra-affordable upgrade service bundles to make sure your costs are visible and under control.

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