Cisco Unified Messaging Consulting FirmExchanging live voice and video over IP has evolved from simply being being a savvy way to cut phone carrier bills to a required tool for productive collaboration. Converged IP communications, once restricted to combining Internet-based voice and faxes on the same system in order to take the place of expensive PBX equipment, now includes rich media, mobility, instant messaging, presence, services, and more all in a centralized ecosystem that is manageable, extensible, protected, resilient, cost-effective, and user friendly.

Cisco is the leader in providing solutions required to support the new model of unified communications (UC). Cisco's unified communications product line enhances the efficiency of information systems by cutting operating expenses; combining rich media features with familiar software programs to increase user output; supporting teamwork among workers, partners, and vendors to save time and enhance business results; and streamlining the administration of your converged voice and data ecosystem.

Cisco's UC solutions cover several important product areas:,

  • Call Control Platforms for controlling calls and sessions
  • Communications Phones and Softphones to optimize end-user productivity
  • Unified Communications Applications for simplified access to presence, chat, voice and video, voice messages, desktop sharing, and voice/video conferencing
  • Communications Gateways for interfacing with public networks and remote users
Progent can provide the online or on-premises services of a Cisco-certified CCIE (Collaboration) specialist who can assist businesses of all sizes to design, configure, manage, upgrade, optimize, relocate, and troubleshoot Cisco UC products so you can realize the greatest strategic value of your UC system. Progent offers advanced support for all components of Cisco's unified communications solutions such as call management software, IP phones and softphones, and immersive telepresence platforms. Progent also offers consulting and support services for Cisco's IP voice-optimized infrastructure including ISR routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call Control Agents - Unified Communications Manager/CallManager
Cisco IP Communications Consulting and SupportThe call-processing agent is the heart of Cisco's IP telephony portfolio and provides the versatility to implement a centralized call-processing model, a decentralized design, or a combination of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony features to packet telephony products such as VoIP handsets, media processing products, VoIP gateways, and mixed media applications throughout the IT environment. Cisco Unified Communications Manager supports additional multimedia functions such as unified messaging, multimedia conferencing, and group-based client communication networks.

The most recent version of Unified CM, formerly branded CallManager, offers a variety of enhancements that speed up your return on investment by lowering management and support costs, improving worker output, facilitating collaboration, supporting the bring-your-own-device (BYOD) model of computing, strengthening data protection, and allowing optimal utilization of network resources. Top new features include automatic dial-plan replication, streamlined certificate control, expanded support for standards-based single sign-on (SSO) for administrators and end users, device-agnostic call recording, mobile connectivity with no need for VPN, a new self-care interface that makes it easy for end users to manage their preferences for all of their endpoint devices, and support for Secure Real-Time Transport Protocol for mobile clients.

When you deploy a centralized Cisco Unified Communications Manager cluster to manage voice processing for customers at distributed locations, administrators can help ensure non-stop phone operation through Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for routers. If a Wide Area Network connection fails, Cisco SRST incorporated in the router provides core UC Manager services until the connection is restored. To learn about Progent's consulting services for Cisco ISR routers, see consulting and troubleshooting support for Cisco ISR routers.

For small business networks, branch offices, and retail deployments that do not need the complete feature set offered by Unified CM, Unified Communications Manager Express, formerly known as CallManager Express provides an economical solution that meets the requirements of locations with up to 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco router, smaller organizations can quickly deploy a unified voice/data environment.

Cisco's Business Edition 6000 is a family of turn-key platforms that offer fundamental unified communications features including routing, IP gateway, premium voice and video, messaging, chat and real-time presence, teleconferencing, and paging support, allowing any user to collaborate on any endpoint device from anywhere. All BE6000 systems are shipped preloaded with virtualization and Unified Communications applications software, making implementation fast and simple and reducing cost of ownership for companies with as many as 1000 workers. All BE6000 versions are delivered preconfigured with virtualization and collaboration applications software. Organizations can simply activate Unified Communications software applications as their requirements evolve.

The office-in-a-box Business Edition 6000S supports five fixed collaboration software applications installed on one integrated ISR router/IP gateway/virtualized blade server device and can handle as many as 150 users and 300 devices. The medium-scale Business Edition 6000M supports four collaboration application options enabled on a single virtualized C220 M4 server platform and can handle as many as 1000 workers, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S Supports 8 unified communications software application options enabled on a single virtualized Cisco C220 M4 server and can handle up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager, visit Cisco Unified Communications Manager and Cisco CallManager design, configuration, upgrades and technical support.

IP Phones: IP Voice and IP Video Phones
An IP communications endpoint is an end-user device, either a physical phone or a software phone program on a desktop or handheld computer. In the Internet Protocol world, each VoIP phone is Ethernet connected. VoIP phones offer all of the functions that an ordinary telephone provides, but Voice over IP phones often provide extra features including the ability to access websites or run productivity-enhancing software.

Cisco Voice over IP Phones Professional ServicesIn contrast to conventional Private Branch Exchange technology, in a Cisco IP telephony environment you can implement virtually instant relocations, adds, and modifications. All you do is take the VoIP handset to your new location, attach it to an Ethernet connection, and the handset registers itself with Cisco Unified Communications Manager (formerly CallManager). All user privileges and configurations are programmatically re-established, eliminating the cost and delay of dispatching technicians to rewire connections. An additional helpful feature is extension mobility, which enables you to log into any Cisco VoIP device and receive your own phone extension and privileges.

Cisco provides a broad range of collaboration handsets. The low-cost Small Business SPA 300 Series are basic IP and DECT devices offering wide-band voice, support for hosted IP phone systems or an IP private branch exchange, simple deployment and highly secure remote provisioning, in-service software upgrades, and web-based set up. The low-end SPA301 is a single-line IP endpoint with no display or speakerphone, a base dialer with one Ethernet connector, and a wired handset with no keys. The SPA302D, intended exclusively for use with the Cisco SPA232D DECT Analog Telephone Adapter, is a multiline cordless Digital Enhanced Cordless Telecommunications (DECT) handset that offers 10-lines, a 176 x 220 color screen, and a dial pad with speakerphone capability. The SPA303 is an affordable three-line IP phone with two switched Ethernet ports, a 128x64 monochrome screen and a speakerphone.

Cisco SPA500 IP Phones ConsultingCisco's SPA500 family IP phones are low-cost endpoints with support for both SIP and SPCP call control protocols, two integral switch ports, speakerphones, built-in web servers, PoE, and voice conferencing capability. Most versions have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight soft keys but no LCD screen. The SPA502G IP Phone supports a single line and has no programmable buttons. The SPA504G has four lines and has four programmable buttons. The SPA508G has eight lines and eight soft buttons. The SPA509G VoIP phone supports 12 lines and features 12 soft keys. The SPA512G IP Phone supports four lines, no soft keys and supports 1xGb Ethernet. The SPA514G supports four lines, has programmable buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and includes five programmable buttons.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints designed for infrequent-use environments like lobbies, hallways, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome non-backlit display, a Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a display and uses a hook switch for transferring a call or joining a conference.

Cisco's 7800 family of budget-priced IP phones are VoIP endpoints with backlit monochrome screens, four programmable keys, 11 fixed-feature keys, an Ethernet port with Class 1 PoE, and a speakerphone. The 7800 Series VoIP phones support only the SIP call control protocol. All models in the 7800 Series incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, offered on the higher end 7800 models, cuts after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for shared areas as well as for workers with infrequent voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered through an optional wideband handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only device in the 7800 series to support 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line device targeted for administrators, call center personnel, and supervisors who have significant voice communications needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 pixel color screen, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet (PoE), 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones have a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a family of SIP-based IP phones that features desktop devices, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 fixed-feature keys. Cisco's IP Phone 8811 features a backlit monochrome display and supports Class 2 PoE. The Cisco IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration and Troubleshooting SupportCisco's wireless IP phones are hardened Wi-Fi handsets intended for professionals who are mobile within campus, warehouse, health-care or other venues where management requires portable phones that offer more control, security and durability than is achievable with the BYOD mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer on-the-move on-premises users the benefits of voice over wireless LAN communications in environments with 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone features a 2.4 inch color screen, a rugged shell designed to withstand dropping and IP67 for dust and moisture resistance, long-life batteries, a speakerphone, and an integrated Bluetooth 4.0 radio to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds protection against sparking for use in hazardous environments. The 8821-EX also features a case made out of yellow plastics, which makes the 8821-EX easy to find in a crisis. Find out about Progent's Wireless VoIP Phone integration and troubleshooting consultants.

Cisco 9900 Series VoIP Phones ConsultingCisco's discontinued 9900 line of high-performance IP phones mix high-definition voice with business-grade color displays to offer a rich collaborative unified communications solution for managers and executives. The two IP phones in the 9900 line incorporate a Standard Definition 24-bit color display, a Bluetooth 2.0 transceiver to work with a wide choice of headsets, and an integrated 10/100/1000 Ethernet port. The Cisco Power Save feature is offered as an option and can lower off-hour energy draw by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 IP Color Key Expansion Modules for expanding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi radio for deployment with wireless environments, and 4 customizable touchscreen keys to invoke Cisco Unified Communications features. The 9971 IP phone supports up to 3 Cisco IP Color Key Expansion Modules for adding scalability to customizable line and function keys.

Unified Communications Applications
Under Cisco's Unified Communications platform, IP phone, IP video, and other converged applications are separate from the call- and voice-processing infrastructure, and they may be at any location within the network. A cohesive network framework provides a versatile environment for powerful business applications and serves as a firm foundation for future convergence-based applications. Cisco cooperates with leading IT industry companies to offer a broad selection of IP phone and IP video applications and products. Cisco also enables the capability to create and administer specialized in-house programs.

UC applications available from Cisco and supported by Progent include:

Cisco Jabber
Jabber is a converge media client application that provides presence, instant messaging, business-quality voice, video, voicemail, desktop sharing, and online conferencing capabilities for Windows PCs, Apple Macs, tablets and smartphones. Jabber is an evolution and integration of the Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with major improvements in the areas of video capabilities and screen sharing, and extending the team experience to more platforms and endpoint hardware. Cisco Jabber works with Unified CM for call and session control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing.

Because Jabber is based on key industry protocols, it can communicate with a wide selection of third-party products. As an example, XMPP enables Jabber to exchange IM and presence data with other XMPP clients including as Adium for Mac, Sametime, and Microsoft Lync. Jabber collaboration features can be accessed from Microsoft Office applications including Microsoft Outlook and SharePoint. This cross-platform support optimizes productivity by delivering a common user experience and fully enabling the bring-your-own-device model of computing. Progent offers the assistance of certified Exchange and Outlook consultants and Microsoft SharePoint experts who can show you how to integrate Jabber with Microsoft's powerful collaboration products. Progent also offers help with Apple iPhone integration and management as well as Google Android smartphone integration and management to assist you to enhance the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center enables online conferencing for users with a browser or almost any desktop or mobile computer. Cisco WebEx is delivered as software as a service (SaaS) through the Cisco WebEx Cloud. This makes it easy to deploy and expand, streamlines management, eliminates heavy initial expenditures, offers high availability and enterprise-grade data protection, and provides excellent performance. Key capabilities include the ability to share specific content or your whole screen with remote participants in real time, the capability to add multimedia into presentations including PowerPoint and Flash animations, session recording plus playback for training and demonstrations, single sign-on (SSO) and integration with Cisco collaboration products such as Jabber and Cisco TelePresence, plus stringent data privacy and encrypted access with tight policy control.

WebEx Meeting Online Conferencing Consultants

WebEX Meeting Center works with Windows, Apple Mac, and Linux desktops and permits mobile users to initiate, schedule, and participate in meetings on Android devices, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also launch online meetings instantly from Microsoft Office, Microsoft Outlook, Notes, and a variety of IM solutions.

Cisco TelePresence Products for In-house Video Conferencing Infrastructure
For medium-size organizations and enterprises who wish to create an on-premises or hybrid on-premises/cloud solution for video conferencing, Cisco provides a portfolio of Cisco TelePresence products that enable high-quality teleconferencing for attendees with virtually any endpoint device at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that works in conjunction with Cisco Unified Communications Manager to bring multiparty telepresence to UC deployments and can expand conferences to include cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies management of the way teleconferencing bandwidth and features are allotted for every individual attendee, enabling administrators to define the exact service level and user experience needed for every user. Cisco TelePresence Content Server collects video conference presentations for live distribution as well as video on demand (VOD) viewing.

Cisco Unity Connection Platform and Unity Express for Converged Voicemail
Cisco's Unity Connection, an integrated extension of Unified CM, is a unified voice messaging system that promotes productive collaboration by providing a variety of options for accessing calls and messages within an environment that is easy to implement and manage. Cisco Unity Connection lets you read and manage voicemail messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Unity Connection also provides advanced speech-recognition capabilities for hands-free operation and extensive Automated Attendant capabilities such as smart routing for incoming phone calls and custom call-filtering and message-alert settings. The Cisco Unity Connection system runs as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router blade service module and can support as many as 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, integrated messaging, IVR, and greeting services for small to medium businesses (SMBs) and enterprise satellite offices with up to 500 workers. Cisco Unity Express permits you to manage voicemail messages via a Cisco IP Phone screen, a browser, or an email system. Integrated Services Routers for which Cisco Unity Express is offered as a network module include Cisco's 1861, 2900, and 3900 Series. Progent can provide certified deployment and troubleshooting services for all ISR routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) works with CUCM and desktop agent applications like Finesse to provide automatic call distribution features that allow an organization to connect customers with the proper sales or support person. Unified CCE offers smart call routing, computer telephony integration, support for multichannel customer contact management, network-wide call queuing, interactive voice response and consolidated company-wide reporting to streamline the creation and management of a large-scale customer contact center. Cisco products supporting UCCE's client contact management ecosystem include Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX) offers a packaged bundle for building a customer interaction management center for branch or midmarket systems that support up to 400 agents. Multiple packages are offered, plus a variety of optional advanced features. Unified Contact Center Express integrates with CUCM and provides intelligent call routing, contact interaction management, integrated reporting, interactive voice response, and management of voice, email, web chat, and social media requests. Cisco Unified CCX comes with Cisco Finesse, a browser-based customizable desktop agent that requires no client-side installation. Advanced options include call-in-queue, expected-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach (SNR), allows users to be called via a single number that rings at the same time on their desktop IP Phone and their smartphone. Users can switch live calls between their desktop VoIP phone and their cell phone seamlessly. Calls that are not answered can be transferred to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that determine which calls are directed to different endpoints.

Prime Collaboration Provisioning
Prime Collaboration offers an automated process for initial installs and for “day 2” moves, adds, changes, and deletions. A user-friendly interface delivers a single look at a subscriber and the subscriber's services. Cisco Prime Collaboration significantly accelerates company-wide rollouts and reduces the effort needed to implement future changes. Prime Collaboration in addition provides advanced analytics that show technology adoption and consumption trends, allowing administrators to optimize resources and further lower TCO.

Cisco Communications Gateways
Cisco's collaboration gateways allow Cisco Unified Communications deployments to communicate with public networks and with users working outside the firewall. Cisco's portfolio of gateways deliver unified communications services for a wide variety of gateway and session-border-control applications.

Collaboration gateways available from Cisco and supported by Progent's certified consultants include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is an advanced converged media gatekeeper that allows companies to allow workers, suppliers, customers and prospects, or partners who are using various outside networks, collaboration applications, or endpoint equipment to connect to Cisco Unified Communication features. The Expressway works in conjunction with a Cisco Communications Manager system or Cisco Business Edition 6000, or can be accessed via the cloud with Cisco HCS to make productive collaboration more pervasive. Key features of Expressway are include:

  • Mobile and Off-site Access: Off-site users with any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints have the benefit of single-sign-on plus Transport Layer Security (TLS) and are able to connect to all their collaboration workloads (high-definition video, voice, rich content IM, and presence) without requiring the extra step of a VPN. In addition, telecommuters have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user experience at home the same as the office.
  • Cisco Jabber Guest Support: Expressway is required for enabling Jabber Guest, which permits “guests” to communicate with your organization easily and safely via streamlined web-browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that creates a path between onsite Cisco or non-Cisco collaboration solutions and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers a world-class, extensible conferencing experience that transparently combines high-quality voice, HD video, and data sharing to any client, at any location, using any device.
  • Interoperability: If your organization currently has third-party video technology, Cisco Expressway can help you to migrate efficiently to a Cisco solution when it makes business sense. Cisco Expressway offers video compatibility with industry standard H.323, H.264 Scalable Video Coding, or Session Initiation Protocol environments. Internetworking standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to H.264/AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is a collaboration edge session border controller that connects unified communications systems to the IP PSTN. Beyond offering session border control, Cisco Unified Border Element (CUBE) provides simple and cost-efficient collaboration outside the enterprise firewall. Sample unified communications functions supported by CUBE include:
  • WebEx Cloud Connected Audio for SIP-based conferencing
  • Voice/Video recording
  • Enterprise Call-center and IVR applications
  • Policy-led evaluation of phone calls
  • Business-to-business telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS software and can be deployed on a wide selection of Cisco's enterprise-class routers, which include Cisco's ASR 1000 routers, the Cisco ISR 4000 line, the ISR G2, and high-end versions of Cisco's 800 fixed-configuration routers. The virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 Series is an early VoIP gateway solution for small businesses. UC500 models deliver voice, data, voicemail, auto attendant, IP video, security, and WiFi functionality, run with older generation Cisco VoIP phones, and support various public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the heart of a complete unified communications ecosystem

All of UC500 packages include a compact switch with 8 PoE interfaces and additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN support. Integrated WiFi is optional. VoIP user capacity can be increased by connecting with Cisco Catalyst Express companion switches. Each UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and include 4 FXS and 4 FXO interfaces. The Cisco UC540 system allows 24 to 32 clients and provides 8 foreign exchange office ports. The Cisco UC560 package supports 48 users and 12 FXO ports.

Progent's Cisco-certified VoIP experts can help you to support your legacy UC500 VoIP system or design and implement an efficient migration to a modern VoIP system such as Cisco's cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to help you to design, implement, administer and troubleshoot unified communications networks based on Cisco Unified Communication products in a centralized, cloud-based, or hybrid environment. Progent's Cisco engineers have in-depth experience integrating Cisco Unified Communications Manager and CallManager, VoIP phones and other endpoints, Unified Communications applications such as Jabber and WebEx Meeting Center, Cisco's immersive telepresence technologies, communication gatekeepers, tools incorporated into Cisco switches and routers. Progent can also offer expertise with technologies such as Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, SIP gateways, CAC, VoIP trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration experts can in addition help you to build SIP infrastructure solutions that include SIP-based VoIP phones and video phones, SIP trunks, and SIP administration tools with Cisco Unified CM.

Progent's application developers can create specialized IP telephony applications that will help your organization to integrate the capabilities of Cisco Unified Communications Manager into your business operations for increased productivity. Progent can analyze your existing network and Internet access architecture to make sure your environment is configured to accommodate high-quality IP voice and high-definition video, help you to select and install Cisco hardware and software appropriate for your current situation and downstream expansion goals, and interface your Cisco collaborative communications products with technology from other vendors. Progent's CISSP-ISSAP certified information security and compliance consultants can assist you to create, implement, and validate a comprehensive security strategy for your converged communications solution. Also, Progent can assist your organization to deploy Cisco high-availability mechanisms like Cisco Unified Survivable Remote Site Telephony (SRST) to provide affordable call control backup in remote-branch and home-office sites, and Progent's disaster recovery and business continuity planning consultants can help you develop a viable disaster recovery strategy to ensure the availability of your vital communications system.

Unified Communications Manager/CallManager Migration Services
Releases of Cisco Unified CM lower than 8.6 and all releases of its predecessor CallManager have reached end-of-life. This means Cisco Engineering will no longer develop, fix, or test the product software. Security updates for this business-critical product will stop, which in certain circumstances could create compliance or even potential liability problems.

Progent continues to provide world-class support for end-of-life releases of Cisco Unified CM and CallManager, but in case you are now using an out-of-dated release of this critical software you should begin immediately to prepare for your migration. Progent's collaboration consultants can assist you to migrate non-disruptively to the latest release of Unified CM and can routinely save customers up to 50% off consulting costs compared to most computer service companies thanks to Progent's documented process and experience in this practice area. By adhering to leading practices, Progent can make sure your business realizes a quick payback on your investment by helping you take full advantage of the enhanced features, lower administrative and maintenance costs, more productive collaboration capabilities, and tighter data protection provided by the latest release of Unified CM.

Progent's migration services include return-on-investment assessment, project management, system testing and validation, Cloud connectivity, configuring collaboration endpoints from Cisco and other suppliers, mobile integration, data protection consulting, streamlined management, disaster recovery planning, network topology design, training for IT staff and end users, and ongoing consulting services and troubleshooting. Progent also has put together fixed-priced upgrade packages to make sure your costs are visible and affordable.

To see more details about Progent's consulting expertise for Cisco solutions, select a subject:

If you wish to ask Progent about technical help for Cisco products, call 1-800-993-9400 or go to Contact Progent.