Cisco Voice over IP SupportSending real-time voice and video over IP has progressed from simply being being a shrewd method to cut phone carrier bills to a strategic tool for competitive advantage. Unified IP communications, at one time limited to managing Internet-based voice calls and faxing on one system to take the place of traditional PBX systems, now includes VoIP and video, mobility, chat, real-time presence, services, and more all in a centralized ecosystem that is manageable, extensible, highly secure, fault-tolerant, economical, and user friendly.

Cisco is the global leader in providing solutions for supporting the current model of unified communications (UC). Cisco's unified communications product line adds to the efficiency of information systems by slashing operational expenses; integrating multiple collaboration functions with familiar software programs to increase user output; supporting collaboration among workers, associates, and suppliers to save effort and improve business outcomes; and streamlining the administration of your converged voice and data environment.

Cisco's UC solutions address these main product categories:,

  • Call Control Platforms for managing rich media calls and sessions
  • IP Endpoints to enhance worker productivity
  • UC Software Applications for easy access to presence, chat, voice and video, phone messages, desktop sharing, and conferencing
  • IP Gateways for interfacing with outside networks and telecommuters
Progent can provide the remote or on-premises consulting services of a Cisco-certified CCIE specialist who can help businesses of any size to design, install, manage, upgrade, expand, move, and troubleshoot Cisco UC products so that you maximize the competitive value of your communications investment. Progent offers world-class support for every facet of Cisco's unified communications solutions including call management tools, VoIP and softphones, and immersive telepresence platforms. Progent also provides consulting and support services for Cisco's rich media-optimized infrastructure including Integrated Services routers, Catalyst switches, ASA firewalls, and voice gateways.

Call and Session Control Agents - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultingThe call-processing agent is the core of the Cisco IP Communications system and gives you the versatility to deploy a central call-processing model, a decentralized design, or a combination of the two. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony features to packet telephony devices such as IP phones, media management appliances, VoIP gateways, and mixed media programs across the network. Cisco Unified Communications Manager enables additional mixed media functions such as unified messaging, video conferencing, and group-based client communication networks.

The latest version of Cisco Unified Communications Manager, previously known as CallManager, includes a wealth of improvements that speed up ROI by lowering administrative and support expenses, increasing user productivity, enhancing teamwork, accommodating the bring-your-own-device model of working, fortifying security, and allowing efficient utilization of IT infrastructure. Headline innovations include Global Dial Plan Replication (GDPR), streamlined certificate control, expanded support for standards-based single sign-on for managers and end users, hardware-independent call recording, mobile connectivity with no need for VPN tunneling, a revamped self-care utility that makes it simple for users to set their preferences for all of their endpoints, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

When you deploy a central Unified Communications Manager cluster to manage voice processing for customers at remote locations, administrators can help achieve non-stop call availability through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for Cisco routers. If a Wide Area Network connection fails, Cisco Survivable Remote Site Telephony incorporated in the router offers core Cisco Unified Communications Manager functions until the link is returned. For a description of Progent's consulting services for Cisco ISR routers, see consulting and troubleshooting support services for Cisco Integrated Services routers.

For small businesses, branch locations, and retail deployments that do not need the complete functionality offered by Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express provides a budget-friendly PBX alternative that handles the needs of sites with up to 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can rapidly set up a unified voice and data environment.

The Cisco BE6000 is a line of turn-key solutions that provide essential collaboration features including routing, gateway, high definition voice/video, messaging, instant messaging and presence, voice and video conferencing, and paging support, enabling any end user to collaborate on any endpoint device from any location. All BE6000 versions come packaged preconfigured with a virtualization hypervisor and Unified Communications applications software, making deployment fast and easy and reducing operating expenses for organizations with from 25 to 1000 workers. All versions are delivered preinstalled with virtualization and collaboration applications. Organizations can simply enable Unified Communications applications when their requirements evolve.

The entry-level Business Edition 6000S supports five standard unified communications software applications preloaded on one combination 2921V ISR router/IP gateway/virtualized E1600 M2 server platform and can handle a maximum capacity of 150 users and 300 devices. The mid-market Business Edition 6000M supports four collaboration application options activated on a single virtualized Cisco C220 M4 server and supports up to 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H includes 8 collaboration software application options enabled on a virtualized Cisco UCS C220 M4 server platform and can handle up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's support for Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (CUCM) and Cisco CallManager planning, integration, migration and technical support.

Cisco IP Phones: IP Voice and IP Media Phones
A collaboration endpoint is an end-user instrument, either a hardware phone or a software phone program on a PC or handheld computer. In the Internet Protocol world, every IP handset or soft phone is Ethernet connected. VoIP phones have all of the features that an analog telephone provides, but VoIP phones can also have additional features including being able to access websites or run collaboration software.

Cisco Voice over IP Phones ConsultingUnlike ordinary Private Branch Exchange technology, in a Cisco IP telephony environment you can perform almost instant relocations, adds, and changes. You merely take the IP handset to its new location, plug it into the Ethernet jack, and the IP phone announces itself with Cisco Unified Communications Manager. All user privileges and configurations are automatically re-established, doing away with the expense and delay of sending support personnel to wiring closets. Another efficient feature is location independence, which allows you to sign into any Cisco VoIP device and get your own phone ID and privileges.

Cisco provides a wide selection of collaboration hardware endpoints. Cisco's low-cost Small Business SPA 300 Series are basic IP and DECT phones that feature wide-band audio, support for hosted Internet Protocol telephony systems or an IP private branch exchange, easy deployment and safe remote installation, in-service software updates, and web-based configuration. The value-priced SPA301 is a single-line VoIP endpoint with no display or speakerphone function, a base dialer with one Ethernet port, and a wired handset without keys. The SPA302D, designed solely for operation with Cisco's SPA232D DECT Analog Telephone Adapter, is a multiple-line wireless DECT handset that supports 10-lines, a TFT 176 x 220 pixel color display, and a keypad with speakerphone capability. Cisco's SPA303 is an entry-level three-line IP phone with two switched Ethernet ports, a 128x64 monochrome display and a speakerphone.

Cisco SPA500 Series IP Phones Integration and SupportCisco's SPA500 line VoIP phones are low-cost endpoints with support for SIP and SPCP call control protocols, two switch ports, speakerphones, PoE, and voice conferencing support. Most versions have a 128 x 64 monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight soft keys but no hi-res screen. The SPA502G VoIP phone supports a single line and has no programmable buttons. The SPA504G has four lines and has four soft buttons. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G supports 12 lines and features 12 programmable buttons. The SPA512G has four lines, no soft keys and supports Gigabit Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color display, supports five lines, and features five programmable keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints designed for infrequent-use environments like lobbies, elevators, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome screen, an integrated Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a single-line device without a display and requires a hook switch for transferring a call and conferencing.

Cisco's 7800 family of budget-priced IP phones are VoIP desktop devices featuring backlit mono displays, four programmable buttons, 11 fixed-feature buttons, an Ethernet port with Class 1 Power over Ethernet, and a speakerphone. Cisco's 7800 Series IP Phones support only the SIP signaling protocol. All devices in Cisco's 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio solution. Cisco's EnergyWise power-save technology, offered on the advanced 7800 units, reduces off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for common locations as well as for employees with infrequent voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered through an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 display and is the only model in the 7800 line that provides Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line device targeted for administrators, contact center agents, and managers who have significant call needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 color display, a 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones include a 5-inch screen and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five soft keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a family of SIP-based IP phones that includes desktop devices, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 fixed-feature keys. The Cisco IP Phone 8811 features a mono screen and supports Class 2 PoE. Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Cisco Wireless IP Phone Integration and Troubleshooting ConsultingCisco's wireless VoIP phones are hardened Wi-Fi handsets designed for workers who are on the move within campus, warehouse, health-care or other venues where management requires user endpoints that provide more administrative control, security and durability than is achievable with the BYOD style of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move on-premises workers the benefits of voice over wireless LAN technology in environments with 802.11a/b/g/n/ac Wi-Fi infrastructure. The 8821 Wireless IP Phone features a hi-res color screen, a durable shell designed for shock resistance and IP67 for particulate and moisture resistance, long-life batteries, a built-in speakerphone, and a Bluetooth transceiver for hands-free operation with cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds anti-sparking protection for use in hazardous environments. Cisco's 8821-EX also has a shell composed out of industry-standard yellow plastics, which makes it easy to locate in an emergency. Learn about Progent's Wireless IP Phone integration and troubleshooting support.

Cisco 9900 VoIP Phones ConsultingCisco's discontinued 9900 Series of powerful VoIP phones combine high-quality voice with high-resolution color screens to offer a rich multimedia experience for knowledge professionals and executives. The two models in this family include a Standard Definition 640x480 pixel color display, a Bluetooth transceiver to support a broad range of headsets, and a built-in Gigabit Ethernet port. The Cisco Power Save feature is optional and can reduce off-work energy consumption by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Color Key Expansion Modules for expanding programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for connecting to wireless networks, and 4 programmable touchscreen keys to invoke Cisco Unified Communications features. The 9971 IP phone supports up to 3 IP Color Key Expansion Modules for adding customizable line and function keys.

Cisco Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP phone, video, and other UC applications are physically separate from the call/voice processing mechanism, and they may reside at any location within the system. A single network infrastructure provides a versatile platform for powerful business applications and provides a solid basis for downstream convergence-based software. Cisco cooperates with third-party technology companies to provide a wide selection of IP phone and video software applications and devices. Cisco also supports the capability to develop and administer specialized in-house programs.

Unified Communications application software offered by Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a UC client application that provides presence, instant messaging, business-quality voice, video, voice messaging, screen sharing, and online conferencing functions for Windows PCs, Apple Macs, Apple and Android tablets as well as smartphones. Jabber is a rebranding and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with significant enhancements to video features and desktop screen sharing, and expanding the collaboration environment to additional platforms and devices. Cisco Jabber operates with Unified Communications Manager for call control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for online meetings.

Because Cisco Jabber is built around key communication standards, it can interoperate with a wide selection of third-party products. As an example, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber users to exchange instant messaging and presence information with various XMPP clients such as Adium, Sametime, and Microsoft Lync. Cisco Jabber collaboration features can be accessed from Microsoft Office applications including Outlook and Microsoft SharePoint. This broad platform compatibility optimizes productivity by providing a common user experience and accommodating the BYOD model of computing. Progent offers the expertise of certified Exchange and Outlook consultants and Microsoft SharePoint experts who can help you to integrate Jabber with Microsoft's premier collaboration products. Progent also offers help with iPhone integration and Google Android smartphone and tablet integration to help you to enhance the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center enables web and video conferencing for users with a browser or almost any PC or mobile computer. Cisco WebEx Meeting Center is offered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it easy to deploy and expand, reduces the cost of administration, avoids major initial expenditures, offers high availability and world-class data protection, and provides excellent throughput. Key features include support for sharing discrete content or your entire screen with remote attendees in real time, the ability to embed multimedia into your presentations including PowerPoint and Flash animations, recording plus editing and playback for future reference and training, single sign-on and support for Cisco collaboration applications such as Cisco Jabber and TelePresence, plus strong data privacy and encrypted connections with tight policy management.

WebEx Meeting Web Conferencing Consulting Services

Cisco WebEx Meeting Center runs on Windows, Apple Mac, and Linux-powered desktops and notebooks and permits mobile workers to initiate, calendarize, and take part in conferences on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also launch online meetings instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of instant messaging solutions.

Cisco TelePresence Portfolio for On-premises Teleconferencing Infrastructure
For medium-size organizations and enterprises who wish to build an on-premises or hybrid in-house/cloud solution for teleconferencing, Cisco provides a portfolio of Cisco TelePresence platforms that enable high-quality and standards-based teleconferencing for attendees with virtually any IP endpoint at any site. Cisco TelePresence Server is an expandable video conferencing bridge that runs with Cisco Unified CM to deliver multiparty telepresence to converged environments and can expand conferences to incorporate cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of the way conferencing bandwidth and features should be allotted for every individual participant, enabling administrators to specify the precise service level and user experience needed for every user. Cisco TelePresence Content Server records video and presentations for live streaming as well as on-demand viewing.

Cisco Unity Connection Platform and Unity Express for Converged Voicemail
Cisco's Unity Connection, an extension of Cisco Unified CM, is a converged voicemail solution that facilitates collaboration by offering flexible set of alternatives for accessing calls and messages within an environment that is simple to implement and maintain. Unity Connection allows you to read and manage your voice messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Unity Connection also offers sophisticated voice-recognition features for hands and eyes free operation and powerful Automated Attendant functions such as smart routing for incoming phone calls and custom call-filtering and message-alert options. The Unity Connection platform operates as a fully virtualized system that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate as many as 20,000 mailboxes on each server.

Unity Express (CUE), available in select Cisco Integrated Services routers, provides affordable voicemail, integrated messaging, IVR, and greeting services for small to medium businesses and corporate satellite locations with as many as 500 workers. Unity Express allows you to manage voicemail using a Cisco IP Phone screen, your web browser, or your email client. Integrated Services Routers for which Cisco Unity Express is available as a network module or advanced integration module include Cisco's 2800, 2900, and 3900 families. Progent offers comprehensive consulting and support services for all Integrated Services Routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates closely with Unified CM and agent desktop applications such as Finesse to provide automatic call distribution features that allow an organization to match customers with the appropriate salesperson or service representative. UCCE offers smart call distribution, computer telephony integration, multichannel contact management, network-wide call queuing, IVR and consolidated company-wide reporting to simplify the creation and management of a large-scale customer contact center. Cisco products incorporated in UCCE's customer interaction management solution include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (CCX) provides an out-of-the-box solution for building a customer interaction management center for mid-scale deployments that support as many as 400 agents. Several packages are offered, as well as a selection of optional enhancements. Unified CCX integrates closely with CUCM and offers smart call distribution, contact management, integrated reporting, interactive voice response, and the ability to manage voice, email, chat, and social media inquiries. Unified CCX comes with Cisco Finesse, a browser-based desktop agent that needs no client-side software setup. Advanced options include call-in-queue, estimated-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach (SNR), allows users to be reached from one number that rings simultaneously on their Cisco desktop VoIP Phone and their mobile phone. Users can switch live conversations between their desktop VoIP phone and their cell phone seamlessly. Unanswered calls can be transferred to a Cisco Unity or Cisco Unity Connection account. Users can create personal access lists that determine which calls get directed to alternate phones.

Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning offers an automated process for first-time deployments and for follow-on moves, additions, changes, and deletions. An intuitive interface delivers a single view of a subscriber and the subscriber's services. Cisco Prime Collaboration Provisioning significantly speeds up site rollouts and minimizes the time needed for future updates. Prime Collaboration also offers management analytics including application adoption and consumption rates, allowing organizations to make more efficient use of IT resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco Unified Communications networks to communicate with public systems and with clients operating outside the corporate firewall. Cisco's portfolio of gateways deliver unified communications support for a broad range of gateway and session-border-control deployments.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Cisco Expressway Communication Gateway
Cisco's Expressway is an advanced collaboration gateway that enables companies to provide employees, suppliers, customers, or partners who are using various outside networks, workgroup applications, or endpoint equipment to connect to Unified Communication features. Cisco's Expressway gateway works in conjunction with a Cisco CM system or Cisco Business Edition 6000 (BE6000), or can be run through the cloud with Cisco HCS to help make collaboration more universal. Key features of Cisco Expressway are:

  • Mobile and Off-site Access: Remote workers with any Jabber-supported client or teleworkers with Cisco TelePresence endpoints get the benefit of one-time sign-on plus Transport Layer Security (TLS) and are able to access all their collaboration applications (high-definition video, high-quality voice, rich content instant messaging, and presence) without requiring the extra step of a VPN. Also, teleworkers can use their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home that is the same as the corporate office.
  • Cisco Jabber Guest Support: Cisco Expressway is required for enabling the Cisco Jabber Guest, which permits “guests” to communicate with your organization easily and securely using lightweight browser and mobile multimedia calls.
  • Cisco Cloud Access: Cisco Expressway can act as a gateway that creates a path between onsite Cisco or third-party systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway offers an advanced, extensible teleconferencing environment that transparently integrates voice, high-definition video, and data sharing to anyone, anywhere, using any device.
  • Interoperability: If your organization currently has non-Cisco video systems, Expressway can assist you to migrate efficiently to a Cisco solution when you choose. Cisco Expressway provides video compatibility with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) environments. Gateway capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 SVC to H.264/MPEG-4 AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an advanced session border controller that interconnects unified communications systems to the IP PSTN. Beyond offering session border control, Cisco Unified Border Element (CUBE) delivers easy and affordable collaboration beyond the corporate firewall. Important unified communications functions enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio for SIP-media-connected audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) solutions
  • Policy-led security evaluation of phone calls
  • Business-to-business immersive telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be deployed on a broad range of Cisco's enterprise routers, including ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 Series, the ISR G2 Series, and high-end versions of Cisco's 800 fixed routers. The virtualized CUBE, or vCUBE, runs in a VMware ESXI virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 (UC500) Series is an all-in-one VoIP and unified communications solution for small businesses. UC500 packages provide voice, data, voicemail, auto attendant, video, firewall, and WiFi capabilities, run with older generation Cisco IP Voice phones, and support public switched telephone network (PSTN) connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the heart of a comprehensive unified communications ecosystem

All Cisco's UC500 series bundles include a compact switch with 8 Power-over-Ethernet ports plus additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN. Built-in WiFi is optional. User capacity can be increased by attaching Cisco Catalyst Express companion switches. Each UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 package supports 24 to 32 users and has 8 foreign exchange office interfaces. The Cisco UC560 system allows 48 users and 12 foreign exchange office interfaces.

Progent's Cisco-certified VoIP experts can help you to support your legacy UC500 VoIP gateway or design and carry out a smooth upgrade to a modern IP telephony and voicemail system such as the Cisco cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent can provide remote or onsite access to a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help your business to design, install, administer and troubleshoot converged communications networks built on Cisco Unified Communication technology in an in-house, cloud-based, or hybrid deployment. Progent's Cisco engineers have extensive experience with Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and soft phones, UC applications like Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing technologies, communication gatekeepers, utilities built into Cisco Catalyst switches and routers. Progent can also offer support for technologies such as Cisco Survivable Remote Site Telephony, CUBE, H.323 and H.264 gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP integration consultants can also assist you to create SIP infrastructure solutions that incorporate SIP VoIP phones and video phones, SIP-based CUBE trunks, and SIP administration tools with CUCM.

Progent's custom application programmers can build specialized unified communications applications that will enable your company to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can analyze your current network and Internet access architecture to determine whether your system is optimized to support high-quality VoIP and high-definition video, assist you to choose and install Cisco hardware and software that make sense for your current situation and downstream expansion strategy, and integrate your Cisco collaborative communications solution with products from other suppliers. Progent's CISSP-ISSAP certified information security and compliance consultants can show you how to develop, carry out, and validate an enterprise-wide security and compliance strategy for your unified communications solution. In addition, Progent can help you to configure Cisco fault-tolerant mechanisms such as Cisco Unified SRST for affordable call control backup in remote-branch and teleworker environments, and Progent's disaster recovery and business continuity preparedness consultants can help you develop a viable disaster recovery strategy to protect your crucial unified communications environment.

Unified Communications Manager/CallManager Migration Consulting
Versions of Unified Communications Manager 8.6 earlier than 8.6 and every release of CallManager have reached end-of-life. This means Cisco will no longer develop, repair, or test this older software. Security updates for this pivotal product will stop, which in some circumstances may cause regulatory compliance or potential liability issues.

Progent continues to offer comprehensive support for outdated versions of Cisco Unified Communications Manager and Cisco CallManager, but if your company is now using an out-of-dated edition of this pivotal application your organization should start immediately to plan your migration. Progent's collaboration consultants can help you to migrate smoothly to the current version of Unified Communications Manager and can routinely save customers as much as 50% off consulting costs compared to competing IT service companies because of Progent's documented process and experience in this area. By adhering to best practices, Progent can make sure your company sees a quick payback on your IT investment by showing you how to benefit fully from the new and improved feature set, reduced management and support expense, more productive collaboration, and tighter security provided by the current version of Unified CM.

Progent's migration consulting services include return-on-investment analysis, project management, system testing and validation, Cloud connectivity, configuring collaboration endpoints from Cisco and third-party vendors, mobile connectivity, data protection services, management automation, business continuity planning, network architecture design, training for IT staff and end users, and ongoing consulting services and troubleshooting. Progent also offers fixed-priced migration packages to make sure your costs are predictable and affordable.

To learn additional information about Progent's consulting expertise for Cisco networking products, pick a topic:

In order to ask Progent about engineering assistance for Cisco technology, phone 1-800-993-9400 or see Contact Progent.



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    ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware.

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    Progent can provide the support of a certified VMware VCDX consultant to help you plan, deploy, administer and troubleshoot VMware vSphere-powered virtualization solution for on-premises datacenters, private and public clouds, or hybrid systems. Progent can provide advanced expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery.

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    Progent's Microsoft certified consultants offer a variety of consulting services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is a financial and business analysis package built, like all Microsoft accounting tools, on the scalable and familiar platform of Windows technology. Dynamics GP offers a cost-effective tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to install and integrate, and with its modular design you can purchase only the capability you currently require, with the ability to add users and enlarge functionality when necessary. Progent's Dynamics GP/Great Plains support engineers can show you how to deploy, customize and manage the current version of Microsoft Dynamics GP or migrate efficiently from an earlier release.

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    Progent's Microsoft engineers offer in-depth expertise in deploying, using and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad variety of cost-effective remote support services based on proven best practices to help organizations of all sizes to get all the advantages of this leading platform. Support services offered by Progent include system planning, installation and upgrades, strategies for safe collaboration among local and remote or mobile users, network infrastructure optimization, and specialized webinar training classes.

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    Progent can assist you in any phase of your migration to Exchange 2019 including configuring Windows Server 2019 Core for hosting Exchange; designing HA system topology for a local, cloud-based or hybrid deployment; moving mailboxes; planning and configuring Hyper-V virtualization; setting up hardware load balancing (HLB); setting up Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365; and setting up Outlook clients.

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    Progent's Windows consultants can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Online and on-premises assessment and upgrade services for Microsoft Windows 10 available from Progent's experts include Return on Investment analysis, project management, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile management, telecommuter access, security and compliance, automated provisioning and administration, network design, Wi-Fi support, business continuity planning, group and personal training for IT support staff and users, and post-migration consulting support.

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    Cisco's wireless VoIP phones are hardened Wi-Fi devices intended for professionals who are on the move within office, hospitality, retail or other environments where management requires portable phones that provide more control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of workplace communications. Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams configure and fine tune many components of your wireless environment such as access points, routers, wireless LAN controllers, and management tools. Progent's certified experts can provide remote and on-premises assistance to help you build and manage a Cisco wireless VoIP phone deployment by providing integration services that range from debugging the set up of a wireless IP phone or access point to providing project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.

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    Progent is among the most expert network consulting firms for creating email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get the full benefits of Exchange Server 2000 for common situations including updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 Server support.

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