Cisco Certified Network Consulting and Support

Exchanging live voice and video over IP has progressed from simply being being a savvy method to cut phone carrier bills to being a required tool for competitive advantage. Converged IP communications, at one time limited to combining Internet-based voice calls and faxing on a single system in order to replace expensive PBX equipment, now incorporates rich media, mobile communications, instant messaging, presence, collaboration services, and more within a centralized environment that is easy to manage, scalable, secure, fault-tolerant, cost-effective, and user friendly.

Cisco is the leader in supplying the hardware and software infrastructure for supporting the current paradigm of unified communications (UC). Cisco's unified communications solution enhances the productivity of IT systems by cutting operational expenses; integrating multiple collaboration functions with popular software applications to improve user output; supporting collaboration among workers, associates, and suppliers to save time and improve business results; and simplifying the administration of your communications environment.

Cisco's Unified Communications technology cover several important product areas:,

• Call Control Agents for controlling rich media calls and sessions
• IP Endpoints to enhance end-user engagement
• UC Applications for simplified access to presence, IM, voice and video, phone messages, desktop sharing, and conferencing
• IP Gateways for interfacing with outside networks and telecommuters

Call and Session Control Software - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the heart of Cisco's IP collaboration solution and provides the flexibility to implement a centralized call-processing model, a decentralized model, or a combination of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise phone capabilities to packet network devices such as VoIP handsets, media processing products, Voice over IP gateways, and mixed media programs throughout the IT environment. Cisco Unified Communications Manager supports additional mixed media services including unified messaging, multimedia conferencing, and collaborative customer interaction networks.

The latest release of Unified CM, formerly branded CallManager, includes a variety of enhancements that accelerate your return on investment by cutting administrative and support costs, increasing user output, facilitating teamwork, accommodating the bring-your-own-device (BYOD) model of working, fortifying security, and making optimal utilization of IT resources. Top innovations include automatic dial-plan replication, streamlined certificate control, extended support for standards-based single sign-on for managers and end users, device-agnostic call recording, on-the-road access without the need for VPN, a new self-care utility that makes it easy for workers to install their options and preferences for all of their devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

In cases where you implement a central Unified Communications Manager cluster to control voice processing for customers at distributed sites, administrators can help achieve non-stop phone availability through Cisco SRST, an IOS Software image for routers. If a Wide Area Network connection breaks, Cisco SRST incorporated in the router provides basic Cisco Unified Communications Manager functions until the connection is repaired. To learn about Progent's consulting support for Cisco routers, refer to consulting services for Cisco routers.

For small businesses, branch locations, and retail deployments that do not require the complete functionality offered by Unified CM, Unified Communications Manager Express, previously known as CallManager Express provides a budget-friendly solution that meets the requirements of sites with up to 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco ISR router, smaller offices can rapidly implement a converged voice/data environment.

Cisco's Business Edition 6000 is a line of end-to-end platforms that offer essential collaboration features including routing, IP gateway, premium voice and video, messaging, instant messaging and presence, conferencing, and paging support, enabling any user to connect on any device from any place. All BE6000 solutions come packaged preconfigured with virtualization and UC applications, making deployment quick and easy and reducing cost of ownership for companies with as many as 1000 employees. All systems are delivered preloaded with virtualization and collaboration applications. You can instantly enable Unified Communications applications when their needs grow.

The entry-level BE6000S supports five fixed UC software applications installed on one combination 2921V router/IP gateway/virtualized E1600 M2 blade server device and can handle a maximum capacity of 150 workers and 300 devices. The medium-scale BE6000M supports 4 UC application options enabled on a single virtualized Cisco UCS C220 M4 server and can handle a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes 8 unified communications application options activated on a single virtualized Cisco UCS C220 M4 server and has the ability to support as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For additional details about Progent's expertise with Unified Communications Manager, see Cisco Unified Communications Manager (CUCM) and CallManager design, configuration, upgrades and technical support.

Cisco IP Phones: IP Voice and IP Media Phones
A communications endpoint is an end-user instrument, either a hardware phone or a soft phone application that runs on a PC or mobile computer. In the IP environment, every VoIP phone is Ethernet connected. Voice over IP phones have all of the capabilities that an ordinary phone handset has, but VoIP phones often have additional features including being able to access the web or host collaboration applications.

In contrast to traditional PBX systems, in a Cisco IP telephony environment you can perform almost instant relocations, adds, and changes. You merely take the IP handset to its new location, attach it to the Ethernet jack, and the handset registers itself with Cisco Unified Communications Manager. All client rights and configurations are programmatically re-established, doing away with the cost and hassle of dispatching technicians to rewire connections. An additional efficient feature is extension mobility, which allows you to sign into any Cisco IP device and get your personal phone extension and privileges.

Cisco offers a broad range of collaboration phones. Cisco's low-cost SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications screenless or monochrome devices offering high-quality audio, compatibility with hosted IP phone environments or an IP private branch exchange (PBX), easy installation and secure remote provisioning, unobtrusive software updates, and web-based configuration. The value-priced SPA301 is a one-line VoIP endpoint with no display or speakerphone function, a base dialer with one Ethernet port, and a corded handset without a keypad. The SPA302D, designed solely for use with the Cisco SPA232D DECT Analog Telephone Adapter, is a multiple-line wireless DECT IP phone that supports 10-lines, a TFT 176 x 220 pixel color screen, and a dial pad with speakerphone capability. The SPA303 is an economical three-line SIP-based IP phone with two Ethernet ports, a 128x64 mono display and a speakerphone.

The SPA500 line IP phones are affordable endpoints that support SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet, and conferencing support. Most versions have a 128 x 64 pixel monochrome screen display, The SPA501G has eight lines and has eight programmable buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no programmable keys. The SPA504G has four lines and has four programmable buttons. The SPA508G IP Phone supports eight lines and eight soft keys. The SPA509G supports 12 lines and features 12 programmable keys. The SPA512G VoIP phone supports four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 color display, supports five lines, and features five soft keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints intended for occasional-use environments such as cafeterias, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 mono display, an integrated 10/100 Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint with no screen and requires a hook switch for transferring a call or joining a conference.

Cisco's 7800 Series of economical IP phones are VoIP endpoints with backlit monochrome displays, four programmable buttons, 11 fixed-feature keys, an Ethernet port with PoE, and an integral speakerphone. The 7800 Series support only the SIP call control protocol. All devices in the 7800 family feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, available on the higher end 7800 models, reduces after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for shared areas as well as for employees with infrequent call needs. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available via an optional handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only device in the 7800 line to support 1xGb Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line device intended for administrators, contact center personnel, and supervisors who have heavy voice communications requirements.

Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 pixel color screen, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G features four lines. Both IP phones have a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five programmable keys.

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that features desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 fixed-feature keys. The Cisco IP Phone 8811 features a backlit mono display and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Cisco's wireless VoIP phones are hardened Wi-Fi devices designed for professionals who are on the move within campus, warehouse, retail or other environments where IT management requires portable phones that provide more administrative control, data security and durability than is achievable with the BYOD style of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile on-premises users the advantages of voice over wireless LAN communications in workplaces that support 802.11x Wi-Fi infrastructure. The 8821 Wireless IP Phone features a hi-res color display, a durable case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for particulate and splash resistance, long-life batteries, a speakerphone, and an integrated Bluetooth 4.0 radio to support cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds spark suppression for use in hazardous work sites. The 8821-EX also has a shell fabricated of industry-standard yellow plastics, which makes it easier to find in a crisis. Find out about Progent's Cisco Wireless IP Phone integration and troubleshooting consulting.

Cisco's legacy 9900 line of high-performance VoIP endpoints combine high-definition voice with high-resolution color screens to provide a productive multimedia experience for managers and executives. Both models in this line have an SD 640x480 pixel color display, a Bluetooth 2.0 transceiver to work with a broad range of headsets, and an integrated 10/100/1000 Ethernet switch. Cisco's EnergyWise function is optional and can reduce off-hour power draw by 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 IP Expansion Modules for adding programmable line and function keys. The IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi radio for deployment with Voice-over-wireless LAN (VoWLAN) environments, and 4 customizable touchscreen keys to access Cisco UC features. The 9971 supports up to 3 IP Expansion Modules for adding scalability to customizable line and feature keys.

Cisco Unified Communications Application Software
Within Cisco's Unified Communications platform, IP voice, video, and other converged applications are physically isolated from the call/voice processing infrastructure, and they may be at any location within the system. A single connectivity infrastructure offers an open environment for powerful business applications and acts as a firm basis for future convergence-based applications. Cisco works with leading technology partners to offer a broad range of IP phone and IP video applications and products. Cisco also enables the capability to develop and manage customized internal programs.

Unified Communications application software offered by Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a UC client application that supports presence, IM, voice, HD video, voicemail, screen sharing, and real-time conferencing functions for PCs, Macs, iPads and Android tablets and smartphones. Jabber is a rebranding and combination of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with significant improvements to HD video features and desktop sharing, and extending the team experience to more operating systems and devices. Jabber works in conjunction with Unified CM for call and session management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and automated attendant, and WebEX Meeting for online meetings.

Because Cisco Jabber utilizes popular communication standards, it can interoperate with a wide selection of non-Cisco platforms. As an example, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber users to exchange instant messaging and presence information with various XMPP clients including as Adium for Mac OS, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber features are available from Microsoft Office programs such as Microsoft Outlook and Microsoft SharePoint. This cross-platform compatibility optimizes productivity by providing a common user environment and accommodating the bring-your-own-device model of computing. Progent offers the assistance of certified Exchange consultants and SharePoint experts who can assist you to use Jabber with Microsoft's popular collaboration products. Progent also can provide help with Apple iPhone and iPad integration and Google Android smartphone and tablet integration to assist your organization to increase the business value of your BYOD ecosystem.

WebEX Meeting Center
WebEX Meeting Center enables online meetings for participants using a web browser or virtually any desktop or handheld computer. WebEx Meeting Center is delivered as software as a service (SaaS) through the Cisco WebEx Cloud. This makes it easy to roll out and scale, streamlines administration, eliminates heavy up-front expenditures, features maximum uptime and enterprise-grade security, and delivers fast throughput. Key features include the ability to share specific content or your entire screen with remote participants in real time, the capability to incorporate rich media into presentations including Microsoft PowerPoint and Flash videos, recording plus playback for training and demonstrations, single sign-on (SSO) and integration with other Cisco collaboration applications such as Cisco Jabber and TelePresence, plus strong data privacy and encrypted access with strict policy control.

WebEX Meeting Center runs on Windows, Apple Mac, and Linux-powered desktops and allows mobile workers to start, calendarize, and take part in meetings on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. Users can also initiate online conferences instantly from Microsoft Office, Outlook, Lotus Notes, and a selection of instant messaging solutions.

Cisco TelePresence Portfolio for On-premises Video Conferencing Infrastructure
For medium-size businesses and larger enterprises who wish to build a local or hybrid in-house/cloud solution for video conferencing, Cisco provides a selection of Cisco TelePresence software and equipment that enable high-quality and standards-based teleconferencing for attendees with virtually any IP endpoint at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified Communications Manager to deliver multiparty video, audio and content sharing to unified communications deployments and can extend meetings to include cloud-based WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of the way teleconferencing bandwidth and features should be rationed for every individual attendee, allowing managers to specify the exact service level and user experience needed for each user. Cisco TelePresence Content Server collects video and presentations for live streaming and video on demand (VOD) viewing.

Cisco Unity Connection Platform and Unity Express for Converged Voice Messaging
Cisco's Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a unified voicemail system that accelerates collaboration by offering flexible set of alternatives for retrieving calls and messages within a framework that is simple to implement and manage. Cisco Unity Connection lets you access and manage voicemail from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also provides sophisticated speech-recognition capabilities for hands and eyes free management and extensive Automated Attendant capabilities such as intelligent routing for incoming calls and easily customizable call-filtering and message-notification options. The Unity Connection system runs as a virtual machine that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate as many as 20,000 voice mailboxes per server.

Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, provides affordable voicemail, unified messaging, interactive voice response (IVR), and greeting services for small to medium businesses (SMBs) and corporate branch offices with up to 500 workers. Cisco Unity Express allows you to manage voicemail messages using a Cisco IP Phone display, your web browser, or your email system. Cisco routers for which Unity Express is available as a network module include Cisco's 2800, 2900, and 3900 Series. Progent offers certified deployment and troubleshooting services for Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with Unified CM and agent desktop software such as Cisco Finesse to offer automatic call distribution capabilities that allow an organization to match customers with the appropriate salesperson or service representative. Unified CCE or UCCE features intelligent call distribution, computer telephony integration, multiple channel contact management, network call queuing, interactive voice response (IVR) and advanced enterprise-wide reporting to streamline the deployment and administration of a modern customer contact center. Cisco platforms incorporated in Unified CCE's customer contact management solution include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX or CCX) offers a packaged bundle for creating a customer interaction management center for branch or midmarket systems that handle as many as 400 agents. Multiple bundles are offered, plus a selection of optional enhancements. Cisco Unified CCX works with CUCM and provides smart call routing, contact management, reporting, interactive voice response, and management of voice, email, web chat, and social media requests. Unified Contact Center Express comes with Finesse, a web-based customizable desktop agent that requires no client-side installation. Advanced options include conditional routing, estimated-wait-time messages, and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach (SNR), allows users to be called from one phone number that rings simultaneously on their Cisco VoIP Phone and their smartphone. Users can switch active conversations between their desktop IP phone and their cell phone without disruption. Calls that are not answered can be redirected to a Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that specify which calls get directed to different endpoints.

Prime Collaboration
Prime Collaboration Provisioning offers an automated platform for initial deployments and for “day 2” moves, adds, changes, and deletions. An intuitive interface provides a unified view of a subscriber and the subscriber's services. Prime Collaboration substantially speeds up site installations and minimizes the effort required for future updates. Prime Collaboration also offers management analytics including application adoption and usage trends, enabling organizations to make more efficient use of IT resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco converged communications networks to communicate with public networks and with users working outside the corporate firewall. Cisco's line of communication gateways deliver unified communications support for all types of gateway and session-border-control applications.

Communications gateways offered by Cisco and supported by Progent include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is an advanced converged media gatekeeper that enables organizations to allow workers, suppliers, customers and prospects, or business partners who are working on different networks, collaboration applications, or endpoint devices to connect to Unified Communication services. The Expressway collaboration gateway works in conjunction with an enterprise Cisco Communications Manager system or Cisco Business Edition 6000, or can be run through the cloud with Cisco HCS to help make collaboration more pervasive. Important features of Expressway are include:

• Mobile and Off-site Connectivity: Off-site users who have any Jabber-supported client or telecommuters with Cisco TelePresence endpoints get the convenience of single-sign-on (SSO) as well as Transport Layer Security (TLS) and are able to connect to all their collaboration applications (video, business-quality voice, data instant messaging, and realtime presence) without the extra step of a VPN connection. Also, teleworkers have the ability to use their Cisco TelePresence endpoints without the need for a VPN, delivering a user experience at home that is identical to the corporate office.
• Cisco Jabber Guest Support: Cisco Expressway is critical for enabling the Cisco Jabber Guest, which makes it possible for “guests” to communicate with your business simply and securely via streamlined web-browser and mobile multimedia calls.
• Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between onsite Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers an advanced, extensible conferencing experience that transparently integrates business-quality voice, HD video, and content sharing to any client, at any location, on any device.
• Interoperability: If your organization already has third-party video systems, Cisco Expressway can help you to move efficiently to Cisco products whenever it makes business sense. Cisco Expressway offers video interoperability with industry standard H.323, H.264 Scalable Video Coding, or SIP systems. Interoperability standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 SVC to H.264/AVC.

• WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based conferencing
• Voice/Video recording
• Enterprise Call-center and interactive-voice-response applications
• Policy-led evaluation of voice calls
• Business-to-business teleconferencing over SIP

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) Series is a VoIP gateway solution for small organizations. UC500 packages deliver voice, data, voicemail, automated attendant, IP video, security, and WiFi capabilities, run with older Cisco VoIP endpoints, and support PSTN interfaces.

All Cisco's UC500 series bundles include a compact switch appliance with 8 Power-over-Ethernet interfaces and additional foreign exchange stations (FXS) and FXO ports, a firewall, and VPN support. Integrated WiFi is an option. VoIP user capacity can be expanded by attaching Cisco Catalyst Express companion switches. Every UC500 offering also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 package supports 32 users and provides 8 foreign exchange office ports. The Cisco UC560 system allows 48 VoIP clients and 12 foreign exchange office ports.

Progent's Cisco-certified VoIP consultants can help you to support your legacy UC500 VoIP gateway or design and implement a smooth migration to a current IP telephony and voicemail solution such as Cisco's cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent offers online or onsite access to a certified CCIE Collaboration specialist to help your business to plan, implement, administer and troubleshoot converged communications networks supported by Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified consultants have extensive backgrounds with Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, UC applications such as Jabber and Unity Connection, Cisco's video conferencing technologies, collaboration gateways, tools incorporated into Cisco switches and routers. Progent can also provide expertise with technologies such as Cisco SRST, CUBE, SIP gateways, CAC, VoIP trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure consultants can also help you to build SIP connectivity environments that include SIP-based IP voice phones and media phones, SIP-based CUBE trunks, SIP conferencing and SIP administration tools via Cisco Unified Communications Manager.

Progent's custom application programmers can create specialized unified communications applications that will enable your company to integrate the features of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can revue your current network and Internet connectivity infrastructure to determine whether your system is configured to accommodate high-quality Voice over IP and high-definition video, help you to choose and integrate Cisco products appropriate for your present situation and downstream growth objectives, and interface your Cisco collaborative communications solution with technology from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to develop, implement, and test an enterprise-wide security plan for your converged communications solution. In addition, Progent can help your organization to configure Cisco fault-tolerant mechanisms like Cisco Unified Survivable Remote Site Telephony (SRST) to provide affordable call control backup in remote-branch and home-office environments, and Progent's disaster recovery and business continuity planning experts can help you develop a sensible disaster recovery plan to protect your business-critical unified communications system.

Cisco Unified Communications Manager/CallManager Upgrade Services
Versions of Cisco Unified CM before 8.6 and every release of CallManager have reached end-of-life. Therefore Cisco Engineering will cease to develop, fix, or test this older software. Security patches for this business-critical product will end, which in some situations may cause compliance or potential liability issues.

Progent will continue to offer comprehensive support for end-of-life releases of Cisco Unified Communications Manager and CallManager, but in case you are still using an out-of-dated version of this critical application your organization should begin immediately to plan your upgrade. Progent's Cisco-certified consultants can help you to upgrade efficiently to the current edition of Cisco Unified Communications Manager and can routinely save clients up to 50% off consulting costs compared to competing IT service companies because of Progent's documented process and hands-on experience in this practice area. By adhering to leading practices, Progent can ensure that your company sees a quick payback on your investment by showing you how to benefit fully from the new and improved feature set, lower administrative and support expense, more engaging collaboration capabilities, and stronger security offered by the latest edition of Unified Communications Manager.

Progent's upgrade services include return-on-investment assessment, project management, system testing, Cloud integration, setting up collaboration endpoints from Cisco and third-party vendors, mobile integration, data protection consulting, streamlined management, business continuity planning, network topology design, training for IT staff and end users, and continuing consulting services and technical support. Progent also has put together fixed-priced migration packages to keep your costs predictable and under control.

To see more information about Progent's consulting assistance for Cisco technology, select a subject:

• Introduction to Progent's Cisco Engineering Services
• Fast and Affordable Remote Access to a CCIE Network Engineer
• Cisco Firepower NGFW Firewalls: Integration and Troubleshooting Support
• Cisco ASA 5500-X Series Firewall with Cisco Firepower: Configuration and Troubleshooting Services
• ASA 5500 Series Firewall Consulting Assistance
• Cisco PIX Firewall Upgrade. Migration Services
• Cisco Routers Configuration and Troubleshooting Support
• Cisco Wireless Network Design Expertise
• Aironet Access Points Design Help
• Cisco Small Business WiFi Access Points Engineering Expertise
• Cisco Catalyst 802.11ax Wi-Fi 6/6E Access Points Planning, Deployment and Troubleshooting Consulting
• Cisco Wireless Controllers Consultants
• Cisco Meraki Access Points Engineering Expertise
• Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Integration and Technical Support
• Cisco Jabber Consulting and Support Expertise
• Catalyst Switches Deployment Services
• Cisco Nexus Switches Support and Troubleshooting Services
• Meraki MS Switches Support and Troubleshooting Services
• Cisco VPN and Security Consulting Assistance
• SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Integration Consulting
• Cisco Duo MFA Two-factor Authentication Services for Teleworkers
• Design Expertise for Cisco-based Datacenters and Colocation Centers
• Network Design Consulting for Service Providers
• Centralized Cloud-based and Hybrid Management Solutions for Cisco Environments