Cisco Unified Messaging Consulting FirmExchanging real-time voice and video over IP (VoIP and Video over IP) has progressed from simply being being a savvy technique to reduce phone bills to a strategic technology for collaboration and productivity. Unified communications, once restricted to integrating Internet-based voice calls and faxing on a single system to replace expensive PBX systems, today incorporates voice and video, mobility, messaging, real-time presence, services, and more within a cohesive framework that is easy to manage, extensible, highly secure, fault-tolerant, economical, and intuitive.

Cisco is the market leader in providing the hardware and software infrastructure for supporting the modern paradigm of unified communications (UC). Cisco's unified communications product line enhances the efficiency of information systems by cutting operating costs; combining rich media features with popular software programs to improve user output; supporting teamwork among workers, associates, and suppliers to save effort and improve business results; and streamlining the management of your converged voice and data environment.

Cisco's UC solutions address several main product areas:,

  • Call Control Platforms for managing rich media calls and sessions
  • Collaboration Phones and Softphones to enhance worker engagement
  • Unified Communications Applications for simplified access to real-time, IM, voice and video, phone messages, white boarding, and voice/video conferencing
  • Communications Gateways for connecting to outside networks and remote users
Progent offers the remote or onsite services of a certified CCIE specialist to assist businesses of any size to design, deploy, manage, migrate, expand, move, and troubleshoot Cisco unified communications products so you can highest business value of your communications investment. Progent offers world-class support for all components of Cisco's UC solutions such as call processing and control tools, VoIP and softphones, and teleconferencing platforms. Progent in addition provides consulting and support services for Cisco's realtime media-optimized network infrastructure products including ISR routers, Catalyst and Nexus switches, ASA firewalls, and IOS voice gateways.

Call Processing Software - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultantsThe call-processing agent is the heart of the Cisco IP telephony solution and provides the versatility to implement a centralized call-processing design, a decentralized design, or a mix of the two. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony capabilities to packet telephony devices such as VoIP phones, media processing devices, Voice over IP gateways, and mixed media applications across the IT environment. Cisco Unified Communications Manager enables additional multimedia services such as unified messaging, video conferencing, and collaborative client interaction networks.

The latest release of Unified CM, previously named CallManager, includes a variety of improvements that speed up your return on investment by cutting management and support costs, improving user productivity, facilitating teamwork, accommodating the bring-your-own-device model of computing, fortifying security, and making efficient utilization of IT infrastructure. Headline new features include automatic dial-plan replication and batch provisioning, streamlined certificate management, extended support for standards-based single sign-on (SSO) for managers and end users, device-independent call recording, on-the-road connectivity without requiring VPN tunneling, a revamped self-care utility that makes it simple for end users to specify their preferences for all endpoints, and support for Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a central Unified Communications Manager cluster to manage voice processing for customers at remote sites, IT managers can help achieve continuous call operation through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for routers. If a Wide Area Network connection fails, Cisco SRST incorporated in the router offers basic UC Manager services until the link is restored. For a description of Progent's consulting support for Cisco ISR routers, refer to consulting support services for Cisco Integrated Services routers.

For small businesses, branch locations, and retail environments that do not require the complete functionality available from Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express offers a budget-friendly PBX alternative that handles the requirements of locations with up to 450 users. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can quickly deploy a converged voice and data solution.

The Cisco BE6000 is a family of one-stop platforms that provide essential unified communications capabilities such as routing, gateway, high definition voice and video, messaging, chat and real-time presence, voice and video conferencing, and paging support, enabling any user to connect on any device from any site. All Business Edition 6000 systems come preinstalled with a virtualization hypervisor and Unified Communications applications, making deployment fast and easy and cutting cost of ownership for organizations with up to 1000 employees. All systems come packaged preconfigured with a virtualization hypervisor and collaboration applications software. You can instantly enable collaboration software applications whenever their requirements evolve.

The small-scale BE6000S includes five fixed UC applications preloaded on one integrated 2921V ISR router/IP gateway/virtualized E1600 M2 server device and supports as many as 150 users and 300 endpoint devices. The mid-market Business Edition 6000M supports four unified communications application options enabled on a virtualized C220 M4 server and supports up to 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports 8 collaboration application options enabled on a virtualized C220 M4 server and supports as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager, see Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager design, configuration, migration and troubleshooting.

Cisco IP Phones: IP Voice and IP Media Phones
A communications endpoint is a user device, either a hardware handset or a soft phone application that runs on a PC or mobile computer. In the Internet Protocol world, every IP handset or soft phone is Ethernet connected. Voice over IP phones offer all of the capabilities that an ordinary telephone provides, but VoIP phones often provide extra features including being able to connect to websites or host business applications.

Cisco Voice over IP Phones Consulting FirmUnlike ordinary Private Branch Exchange systems, in a Cisco IP telephony network you can implement virtually instant moves, adds, and changes. You simply move the VoIP phone to its new location, attach it to the Ethernet jack, and the device registers itself with Cisco Unified Communications Manager. All client rights and settings are automatically re-established, eliminating the expense and hassle of sending technicians to wiring closets. Another efficient feature is extension mobility, which allows you to sign into any Cisco VoIP device and receive your personal phone ID and privileges.

Cisco offers a wide range of collaboration hardware endpoints. The entry-level Small Business SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications (DECT) devices offering wide-band voice, compatibility with hosted IP telephony environments or an IP private branch exchange (PBX), simple deployment and secure online installation, unobtrusive software upgrades, and browser-based configuration. The low-end SPA301 is a one-line IP endpoint with no display or speakerphone, a base dialer with one Ethernet connector, and a wired handset with no keys. The SPA302D, designed exclusively for operation with the Cisco SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiline cordless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a TFT 176 x 220 color screen, and a keypad with a speakerphone. The SPA303 is an economical three-line SIP-based IP phone with two Ethernet ports, a 128x64 mono display and a speaker.

Cisco SPA500 Series IP Phones ConsultingCisco's SPA500 Series VoIP phones are low-cost endpoints with support for SIP and SPCP signaling protocols, two integral switch ports, speakerphones, PoE, and voice conferencing support. Most versions have a 128 x 64 mono screen display, The SPA501G VoIP phone supports eight lines and has eight programmable buttons but no LCD display. The SPA502G VoIP phone supports a single line and has no programmable buttons. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G IP Phone supports 12 lines and has 12 programmable keys. The SPA512G IP Phone supports four lines, no programmable buttons and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has programmable keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color display, supports five lines, and has five programmable keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints designed for occasional-use settings like cafeterias, hallways, and conference facilities. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 mono non-backlit screen, a 10/100 Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a single-line endpoint with no screen and uses a hook switch for transferring a call and conferencing.

The 7800 line of budget-priced IP phones are VoIP devices with backlit mono displays, four soft keys, 11 fixed-feature keys, an integral Ethernet port with Power over Ethernet, and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All models in the 7800 family feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save feature, offered on the higher end 7800 models, cuts after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for shared areas and for workers with infrequent call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available via an optional handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only model in the 7800 family to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device intended for administrative staff, contact center agents, and supervisors who have heavy voice communications requirements.

Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 pixel color display, a 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones include a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a portfolio of SIP-only endpoints that includes desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature buttons. Cisco's IP Phone 8811 includes a monochrome screen and supports Class 2 PoE. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless IP Phone Integration ConsultingCisco's wireless VoIP phones are industrial-grade wireless devices intended for professionals who are mobile within campus, warehouse, health-care or other venues where management requires user endpoints that offer more control, data security and durability than is achievable with the BYOD style of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones provide on-the-move onsite workers the advantages of voice over wireless LAN technology in environments that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone features a 2.4 inch color screen, a durable case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for particulate and splash resistance, extended batteries, a full-duplex speakerphone, and an integrated Bluetooth transceiver for hands-free operation with wireless headsets. The 8821-EX Wireless IP Phone adds spark suppression for potentially combustible environments. Cisco's 8821-EX also has a case made out of yellow plastics, which makes the 8821-EX easier to locate in an emergency. Find out about Progent's Wireless VoIP Phone integration support.

Cisco 9900 Series IP Phones SupportCisco's discontinued 9900 family of advanced IP endpoints combine high-quality voice with hi-res color displays to deliver a rich multimedia experience for knowledge professionals, managers, and executives. Both models in this family have an SD 24-bit color display, a Bluetooth 2.0 transceiver to support a broad range of headsets, and a built-in 1 GE Ethernet switch. Cisco's Power Save feature is offered as an option and can reduce off-hour power draw by up to 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Expansion Modules for expanding customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi radio for connecting to wireless environments, and 4 soft-label touchscreen keys to access Cisco UC features. The 9971 allows up to 3 Cisco IP Expansion Modules for expanding customizable line and feature keys.

Cisco Unified Communications Applications
Under Cisco's Unified Communications platform, IP telephony, video, and other UC applications are separate from the call- and voice-processing infrastructure, and they may reside anywhere within the network. A single network infrastructure offers an open environment for powerful business applications and serves as a solid foundation for future convergence-based software. Cisco cooperates with leading technology partners to provide a wide selection of IP phone and IP video software applications and devices. Cisco also enables the ability to develop and administer customized in-house programs.

Collaborative application software available from Cisco and supported by Progent's consultants include:

Jabber
Jabber is a unified communications application that supports presence, IM, business-quality voice, HD video, voicemail, screen sharing, and real-time conferencing functions for Windows PCs, Apple Macs, tablets as well as iPhones, Android phones, and Blackberries. Jabber is an evolution and combination of the Cisco Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with significant enhancements in the areas of HD video capabilities and desktop screen sharing, and extending the collaboration experience to more operating systems and devices. Cisco Jabber works in conjunction with Cisco Unified CM for call control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and programmable attendant, and WebEX Meeting for conferencing.

Since Cisco Jabber is based on popular communication standards, it can communicate with a wide range of third-party products. For example, XMPP allows Jabber users to exchange instant messaging and presence data with other XMPP clients including as Adium, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features can be accessed from Microsoft Office applications including Outlook and SharePoint. This broad platform compatibility maximizes productivity by delivering a consistent end-user experience and accommodating the BYOD paradigm of computing. Progent can provide the expertise of Microsoft-certified Exchange consultants and SharePoint experts who can help you to integrate Jabber with Microsoft's premier collaboration products. Progent also offers help with Apple iPhone and iPad integration as well as Android smartphone and tablet integration to assist your organization to increase the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center provides web meetings for participants using a browser or almost any PC or handheld computer. Cisco WebEx is delivered as SaaS via Cisco's WebEx Cloud. This makes it easy to deploy and scale, streamlines administration, avoids heavy up-front expenditures, offers high availability and enterprise-grade security, and delivers fast throughput. Important capabilities include support for sharing discrete content or an entire screen display with remote participants in real time, the ability to embed multimedia into presentations including PowerPoint and Flash videos, session recording plus editing and playback for future reference and training, single sign-on and support for Cisco collaboration products such as Jabber and Cisco TelePresence, plus stringent data privacy and encrypted access with strict policy control.

WebEx Online Conferencing Consultants

WebEX Meeting Center works with Microsoft Windows, Apple Mac, and Linux-powered desktops and allows mobile workers to initiate, calendarize, and participate in meetings on Android devices, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also initiate web meetings instantly from Microsoft Office, Microsoft Outlook, Notes, and a selection of instant messaging solutions.

Cisco TelePresence Portfolio for On-premises Video Conferencing Infrastructure
For medium-size businesses and larger enterprises who wish to create an on-premises or hybrid in-house/cloud solution for video conferencing, Cisco provides a selection of Cisco TelePresence products that enable high-definition video conferencing for attendees with virtually any endpoint device at any location. Cisco TelePresence Server is a scalable video conferencing bridge that works in conjunction with Cisco Unified Communications Manager to bring multiparty telepresence to UC environments and can extend meetings to include cloud-based WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of the way conferencing bandwidth and features should be allocated for every individual attendee, allowing administrators to define the precise service level and experience required for each user. Cisco TelePresence Content Server collects video conference presentations for real-time distribution as well as on-demand playback.

Cisco Unity Connection and Unity Express for Converged Voicemail and Automated Attendant
The Cisco Unity Connection, an extension of Cisco Unified Communications Manager, is a converged voicemail platform that facilitates teamwork by offering a variety of options for accessing calls and messages within a framework that is simple to deploy and maintain. Unity Connection allows you to read and manage your voicemail messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Connection also offers advanced voice-recognition capabilities for hands-free management and extensive Automated Attendant features such as smart routing for incoming calls and easily customizable call-screening and message-notification settings. The Unity Connection platform operates as a virtual machine that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade and can support as many as 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to medium businesses and enterprise satellite offices with as many as 500 workers. Cisco Unity Express allows you to manage voicemail via a Cisco IP Phone display, your web browser, or your email system. ISR Routers for which Cisco Unity Express is available as an advanced integration module include Cisco's 1861, 2900, and 3900 Series. Progent offers comprehensive consulting and support services for all Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates with Cisco Unified CM and desktop agent applications such as Cisco Finesse to provide automatic call distribution capabilities that allow an organization to match customers with the right sales or service agent. UCCE features intelligent call distribution, computer telephony integration, multiple channel contact management, network call queuing, IVR and advanced company-wide reporting to simplify the creation and management of a modern contact center. Cisco products supporting Unified CCE's client contact management ecosystem include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Cisco Unified Contact Center Express (CCX) offers a packaged bundle for creating a customer interaction management center for branch or midmarket systems that handle as many as 400 agents. Several bundles are offered, as well as a variety of optional advanced features. Cisco Unified CCX integrates closely with Cisco CUCM and provides smart call routing, client interaction management, integrated reporting, interactive voice response, and management of voice, email, chat, and social media requests. Unified Contact Center Express comes with Finesse, a browser-based customizable desktop agent that needs no client-side installation. Optional enhancements include call-in-queue, expected-wait-time announcements, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach, makes it possible for users to be called from one number that rings at the same time on their Cisco VoIP Phone and their cell phone. Users can switch active calls between their desktop VoIP phone and their mobile phone without disruption. Calls that are not answered can be transferred to a Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that specify which calls get directed to different phones.

Prime Collaboration Provisioning
Prime Collaboration provides an automated platform for first-time deployments and for follow-on moves, adds, changes, and deletions. A user-friendly interface provides a single view of a subscriber and the user's services. Cisco Prime Collaboration Provisioning substantially accelerates site rollouts and reduces the time required to implement ongoing changes. Prime Collaboration also offers management analytics that show application adoption and consumption rates, enabling administrators to make more efficient use of resources and further reduce total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways allow Cisco converged communications environments to connect with public networks and with users working outside the corporate firewall. Cisco's line of communication gateways provide unified communications support for a broad range of gateway and session-border-control deployments.

Communications gateways available from Cisco and supported by Progent include:

Expressway Collaboration Gateway
Cisco's Expressway is a powerful collaboration gateway that allows organizations to allow colleagues, vendors, consumers, or business partners who are using different networks, workgroup applications, or endpoint devices to access to Cisco Unified Communication functions. Cisco's Expressway works in conjunction with an enterprise Cisco CM deployment or Cisco Business Edition 6000 (BE6000), or can be run via the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more pervasive. Key capabilities of Cisco Expressway are:

  • Mobile and Off-site Connectivity: Remote workers with any Jabber-supported desktop or handheld computer or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on plus Transport Layer Security (TLS) and are able to access all their Jabber workloads (high-definition video, high-quality voice, content instant messaging, and presence) without the extra step of starting a VPN connection. In addition, teleworkers can utilize their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home that is the same as the office.
  • Jabber Guest Support: Cisco Expressway is required for supporting the Cisco Jabber Guest, which permits “guests” to communicate with your business easily and safely via streamlined web-browser and mobile video phone calls.
  • Cisco Cloud Access: Cisco Expressway can function as a gateway that creates a path between on-premises Cisco or non-Cisco systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway deliver a world-class, scalable conferencing environment that transparently integrates business-quality voice, video, and content sharing to any client, at any location, on any endpoint.
  • Interoperability: If your company already has third-party video products, Cisco Expressway can assist you to move efficiently to a Cisco solution whenever it makes business sense. Cisco Expressway provides video interoperability with industry standard H.323, H.264 Scalable Video Coding, or Session Initiation Protocol environments. Internetworking standards supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 SVC to H.264/AVC.
Cisco Unified Border Element
Cisco Unified Border Element is an enterprise-class session border gateway that interconnects unified communications systems to the IP public switched telephone network (PSTN). Beyond providing session border control, CUBE provides simple and affordable collaboration beyond the corporate firewall. Important collaboration features supported by CUBE include:
  • WebEx Cloud Connected Audio for SIP-based audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) applications
  • Policy-based security evaluation of phone calls
  • Business-to-business telepresence over SIP
CUBE software is available for licensing on Cisco IOS control software and can be enabled on a wide selection of Cisco's enterprise routers, including Cisco's ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 family, the ISR G2 Series, and several versions of the 800 fixed routers. The virtualized CUBE, called vCUBE, runs in an ESXi virtual container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 product line is a VoIP gateway system for small organizations. UC500 packages provide voice, data, voicemail, auto attendant, IP video, firewall, and WiFi functionality, run with older generation Cisco IP Voice phones, and support public switched telephone network interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the heart of a complete unified communications solution

All UC500 series bundles include a desktop switch appliance with 8 PoE interfaces and additional foreign exchange stations (FXS) and FXO ports, a firewall, and VPN. Integrated WiFi is an option. VoIP user capacity can be expanded by attaching Cisco Catalyst Express companion switches. Every UC500 model also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 package supports 24 to 32 clients and has 8 FXO ports. The Cisco UC560 package supports 48 users and 12 FXO interfaces.

Progent's Cisco-certified VoIP experts can help you to maintain your legacy UC500 VoIP gateway or design and carry out an efficient migration to a current IP telephony and voicemail system such as the Cisco cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent offers remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to assist you to design, deploy, administer and repair converged communications networks supported by Cisco Unified Communication products in an in-house, distributed, or hybrid environment. Progent's Cisco-certified consultants have in-depth backgrounds with Unified Communications Manager and CallManager, VoIP phones and other endpoints, UC applications like Cisco Jabber and Unity Connection, Cisco's immersive telepresence products, communication gateways, utilities built into Cisco Catalyst switches and routers. Progent can also offer support for related technologies such as Cisco SRST, CUBE, SIP gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP integration consultants can in addition assist you to create SIP infrastructure solutions that include SIP-based IP voice phones and media endpoints, SIP-based CUBE trunks, SIP conferencing and SIP administration tools with Cisco Unified CM.

Progent's custom application programmers can build specialized IP telephony software that will enable your organization to incorporate the telephony capabilities of Cisco Unified Communications Manager into your company processes for increased efficiency. Progent can evaluate your current network and Internet access architecture to make sure your system is configured to support high-quality IP voice and HD video, assist you to choose and deploy Cisco hardware and software appropriate for your current needs and future expansion strategy, and interface your Cisco collaborative communications products with products from other vendors. Progent's CISSP-ISSAP certified information security and compliance consultants can assist you to create, deploy, and validate an enterprise-wide security and compliance strategy for your unified communications ecosystem. Also, Progent can assist your organization to configure Cisco fault-tolerant mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) to provide cost-effective call control redundancy in remote-branch and teleworker environments, and Progent's disaster recovery and business continuity preparedness experts can help you create a sensible disaster recovery strategy to protect your business-critical communications system.

Cisco Unified Communications Manager/CallManager Migration Consulting
Versions of Cisco Unified Communications Manager 8.6 lower than 8.6 and all versions of its predecessor CallManager have reached end-of-life. Therefore Cisco will no longer enhance, fix, or validate the product software. Security patches for this pivotal product will stop, which in some situations could create compliance or even potential liability problems.

Progent will continue to provide world-class support for outdated releases of Cisco Unified CM and CallManager, but in case you are still using an out-of-dated edition of this critical software you should start now to prepare for your upgrade. Progent's Cisco-certified consultants can help your company to upgrade non-disruptively to the latest version of Cisco Unified CM and can often save customers up to 50% off consulting service expense versus competing computer service companies because of Progent's documented procedures and experience in this practice area. By adhering to leading practices, Progent can ensure that your business sees a fast return on your investment by helping you take full advantage of the enhanced features, reduced management and support costs, more productive collaboration capabilities, and tighter data protection offered by the latest edition of Cisco Unified CM.

Progent's migration consulting services include ROI assessment, project management or co-management, system testing and validation, Cloud connectivity, configuring endpoint devices from Cisco and other suppliers, mobile integration, security and compliance consulting, streamlined management, business continuity planning, network topology design, training for IT staff and end users, and ongoing consulting and technical support. Progent also has put together ultra-affordable upgrade service bundles to make sure your costs are visible and under control.

To learn additional information concerning Progent's engineering help for Cisco products, pick a subject:

In order to contact Progent about engineering assistance for Cisco technology, phone 1-800-993-9400 or refer to Contact Progent.



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    For Windows desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop solution that improves the strategic value of your IT network; integrate XenDesktop software with your physical and virtual servers, end-user devices, and printers; migrate your older virtual desktop software to current versions of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also instruct your IT staff to follow industry leading practices to maintain your XenDesktop solution effectively.

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    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small businesses who work with trusted independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.

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    For mid-size businesses who need network support, Progent can deliver an array of options such as on-site service, remote support, phone-based Call Center, 24x7 support with remote network monitoring, temporary staffing, business relocation support, software development, and professional consultation. For medium-size companies in California or other regions covered by Progent's onsite consultants, Progent offers professional onsite help for fixing network problems quickly and economically.

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    Stealth penetration testing is a key part of any overall network security plan. Progent’s security professionals can perform extensive penetration tests without the awareness of your company's internal network support staff. Unannounced penetration checking shows whether current security defense systems such as intrusion detection warnings and event log monitoring are properly set up and actively observed.

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    Small to mid-sized companies can now enjoy all the advantages of Operations Manager and in addition have fast access to Progent’s Microsoft and Cisco Certified IT consulting experts. With Progent's economically priced IT support packages, small businesses can select a simple System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent supports Operations Manager 2007 to offer small company networks enterprise-class availability, security, and productivity.

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    Progent's Cisco-certified CCIE network experts can assist you to set up, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone support, and CUCM/CallManager software support.

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    Microsoft System Center 2016 delivers major enhancements for managing hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; unified management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

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