Cisco IP Voice SupportSending live voice and video over Internet Protocol has evolved from simply being being a savvy means to cut phone bills to being a required technology for collaboration and worker productivity. Unified communications, once limited to integrating Internet-based voice and faxes on a single network platform in order to take the place of expensive PBX equipment, now includes rich media, mobile communications, IM, presence, services, and more in a cohesive framework that is easy to manage, scalable, secure, resilient, economical, and user friendly.

Cisco is the leader in supplying the hardware and software infrastructure required to support the new paradigm of unified communications (UC). Cisco's unified communications architecture enhances the efficiency of information networks by cutting operating expenses; integrating multiple collaboration features with familiar software applications to increase worker output; supporting collaboration among employees, partners, and vendors to save time and enhance business outcomes; and simplifying the administration of your converged voice and data infrastructure.

Cisco's UC technology address several main product categories:,

  • Call Control Agents for managing rich media calls and sessions
  • IP Endpoints to enhance worker engagement
  • UC Software Applications for easy access to presence, chat, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for interfacing with outside networks and remote users
Progent can provide the remote or on-premises services of a certified CCIE (Collaboration) specialist to help organizations of any size to plan, configure, manage, migrate, optimize, relocate, and troubleshoot Cisco UC products so that you maximize the strategic value of your communications investment. Progent can provide expert support for every facet of Cisco's UC solutions including call management software, VoIP and softphones, and teleconferencing software. Progent in addition provides consulting and support for Cisco's IP voice-optimized network infrastructure products such as ISR routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call and Session Processing Software - Unified Communications Manager (CallManager)
Cisco Unified Communications ConsultingCisco's call-processing agent is the heart of the Cisco IP collaboration system and provides the flexibility to deploy a central call-processing model, a decentralized model, or a combination of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands enterprise phone features to packet devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media programs across the network. Cisco Unified Communications Manager supports extra voice, video, and data services including unified messaging, multimedia conferencing, and group-based customer interaction networks.

The latest version of Cisco Unified Communications Manager, formerly branded Cisco CallManager, offers a wealth of improvements that speed up your return on investment by cutting administrative and support expenses, increasing user productivity, facilitating teamwork, supporting the bring-your-own-device style of computing, fortifying data protection, and allowing optimal utilization of network resources. Top innovations include Global Dial Plan Replication (GDPR), streamlined certificate management, extended support for single sign-on for administrators and end users, device-independent call recording, on-the-road connectivity with no need for VPN tunneling, a revamped self-care interface that makes it simple for end users to manage their options and preferences for all devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a central Unified Communications Manager cluster to control voice processing for customers at distributed sites, IT managers can help ensure non-stop call availability through Cisco SRST, an IOS Software image for routers. If a WAN link breaks, Cisco SRST in the router provides core Cisco UC Manager functions until the connection is repaired. For a description of Progent's consulting services for Cisco routers, see consulting and troubleshooting services for Cisco ISR routers.

For small businesses, branch offices, and retail deployments that do not need the complete feature set available from Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express provides a cost-effective PBX alternative that meets the requirements of locations with as many as 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software running on a Cisco router, smaller organizations can quickly set up a converged voice/data solution.

Cisco's Business Edition 6000 is a family of end-to-end platforms that offer fundamental unified communications capabilities including routing, IP gateway, high definition voice and video, messaging, IM and presence, teleconferencing, and paging services, allowing any end user to collaborate on any device from anywhere. All Business Edition 6000 systems come preloaded with virtualization and UC applications software, making deployment fast and easy and reducing cost of ownership for organizations with from 25 to 1000 employees. All versions are delivered preinstalled with a virtualization hypervisor and UC applications software. You can instantly activate collaboration applications whenever their requirements grow.

The small-scale BE6000S includes five fixed unified communications applications installed on one integrated ISR router/gateway/virtualized E1600 M2 server platform and can handle up to 150 users and 300 endpoint devices. The mid-market BE6000M includes 4 unified communications application options activated on a virtualized Cisco C220 M4 server and supports a maximum capacity of 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes 8 collaboration application options enabled on a single virtualized Cisco UCS C220 M4 server and has the ability to support up to 1000 users, 2500 devices, and 100 contact center agents.

For additional information about Progent's support for Unified Communications Manager (CallManager), visit Unified Communications Manager (CUCM or Unified CM) and CallManager design, integration, migration and technical support.

IP Phones: IP Voice and IP Video Phones
A collaboration endpoint is a user device, either a physical handset or a soft phone application on a PC or mobile computer. In the IP environment, each VoIP endpoint has an Ethernet connection. IP phones have all of the features that an analog phone handset has, but IP phones often provide additional features including being able to access websites or run collaboration software.

Cisco IP Phones ConsultingIn contrast to conventional Private Branch Exchange systems, in a Cisco IP communications network you can implement almost instantaneous moves, additions, and changes. You merely take the IP phone to its new location, attach it to the Ethernet jack, and the IP phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All user privileges and settings are automatically re-established, doing away with the expense and delay of sending technicians to wiring closets. An additional useful feature is location independence, which allows you to log into any Cisco IP phone and get your own phone ID and privileges.

Cisco provides a wide selection of VoIP phones. The low-cost Small Business SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications (DECT) phones that feature high-quality voice, compatibility with hosted Internet Protocol telephony environments or an IP private branch exchange, easy installation and safe online provisioning, zero-downtime software upgrades, and browser-based set up. The value-priced SPA301 is a single-line VoIP endpoint with no display or speakerphone, a base dialer that has a single Ethernet port, and a wired handset without a keypad. The SPA302D, designed solely for use with the Cisco SPA232D DECT Analog Telephone Adapter, is a multiple-line wireless Digital Enhanced Cordless Telecommunications (DECT) handset that supports 10-lines, a TFT 176 x 220 color display, and a dial pad with a speakerphone. Cisco's SPA303 is an affordable 3-line SIP-based phone with two Ethernet ports, a 128x64 monochrome display and a speakerphone.

Cisco SPA500 IP Phones Consulting ServicesThe SPA500 line VoIP phones are affordable devices with support for both SIP and SPCP signaling protocols, two switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing capability. Most versions have a 128 x 64 pixel monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight soft buttons but no LCD screen. The SPA502G VoIP phone supports a single line and has no programmable keys. The SPA504G has four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight soft keys. The SPA509G IP Phone supports 12 lines and features 12 programmable keys. The SPA512G IP Phone supports four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has programmable buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 pixel color screen, supports five lines, and includes five soft buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice devices intended for infrequent-use environments such as cafeterias, elevators, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 monochrome screen, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint without a screen and uses a hook switch for call transfer or joining a conference.

The 7800 family of economical IP phones are VoIP endpoints featuring backlit mono screens, four programmable buttons, 11 fixed-feature keys, an integral Ethernet port with Class 1 Power over Ethernet (PoE), and a speakerphone. The 7800 Series VoIP phones support only the SIP call control protocol. All models in the 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save technology, offered on the higher end 7800 units, reduces after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for common areas as well as for employees with infrequent call needs. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered via an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only model in the 7800 line that provides 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint targeted for administrators, call center agents, and supervisors who have significant voice communications needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 color display, an integral 10/100/1000 Ethernet switch, Class 3 PoE, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones have a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a portfolio of SIP-based IP phones that includes desktop devices, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 fixed-feature keys. Cisco's IP Phone 8811 includes a monochrome display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration ConsultantsCisco's wireless VoIP phones are industrial-grade Wi-Fi devices intended for professionals who are mobile within campus, hospitality, health-care or other venues where management requires portable phones that offer more administrative control, data security and durability than is achievable with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones provide mobile onsite workers the advantages of voice over wireless LAN (VoWLAN) technology in environments with 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless VoIP Phone features a hi-res color display, a rugged shell designed to withstand dropping and compliant with IP67 for particulate and moisture resistance, extended batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth 4.0 radio for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless IP Phone adds anti-sparking protection for potentially combustible work sites. Cisco's 8821-EX also features a shell made of yellow plastics, which makes the 8821-EX easy to locate during an emergency. Find out about Progent's Wireless VoIP Phone integration and troubleshooting consulting.

Cisco 9900 Voice over IP Phones ConsultantsCisco's discontinued 9900 line of advanced IP phones integrate high-quality voice with hi-res color displays to deliver a rich collaborative experience for knowledge professionals and executive management. Both IP phones in the 9900 family feature an SD 640x480 pixel color screen, a Bluetooth transceiver to support a broad selection of headsets, and a built-in 10/100/1000 Ethernet port. Cisco's Power Save function is optional and can lower off-hour power consumption by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 IP Color Key Expansion Modules for adding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi transceiver for deployment with Voice-over-WLAN environments, and 4 customizable touchscreen keys to invoke Cisco Unified Communications features. The 9971 allows up to 3 Cisco IP Color Key Expansion Modules for expanding customizable line and function keys.

Cisco Unified Communications Applications
Under Cisco's Unified Communications platform, IP phone, video, and other UC applications are separate from the call- and voice-processing infrastructure, and they may reside anywhere within the system. A single network infrastructure offers a versatile environment for feature-rich business applications and acts as a firm basis for future convergence-based software. Cisco works with third-party technology companies to offer a wide selection of IP phone and video software applications and devices. Cisco also supports the ability to create and manage customized internal applications.

Unified Communications applications offered by Cisco and supported by Progent's consultants include:

Jabber is a converge media application that supports presence, IM, business-quality voice, video, voice messaging, desktop sharing, and real-time conferencing capabilities for PCs, Apple Macs, tablets as well as smartphones. Cisco Jabber is a rebranding and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with major improvements in the areas of HD video capabilities and screen sharing, and expanding the team experience to more platforms and endpoint hardware. Cisco Jabber operates in conjunction with Cisco Unified CM for call management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing.

Because Jabber utilizes key industry protocols, it can communicate with a wide selection of third-party products. For instance, XMPP enables Jabber users to exchange IM and presence data with various XMPP clients including as Adium, IBM Sametime, and Microsoft Lync. Cisco Jabber capabilities are available from Microsoft Office programs such as Microsoft Outlook and SharePoint. This broad platform support maximizes output by providing a common end-user environment and fully enabling the bring-your-own-device paradigm of networking. Progent can provide the services of certified Exchange and Outlook consultants and SharePoint experts who can show you how to integrate Jabber with Microsoft's powerful collaboration products. Progent also can provide help with Apple iPhone and iPad integration and Android phone and tablet integration to assist your organization to enhance the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center provides online conferencing for users with a web browser or almost any desktop or handheld device. Cisco WebEx is delivered as SaaS via Cisco's WebEx Cloud. This makes it easy to roll out and scale, reduces the cost of management, avoids heavy initial investment, offers maximum uptime and world-class security, and delivers consistently high performance. Important features include the ability to share specific content or your whole screen display with online participants in real time, the ability to add multimedia into your presentations including PowerPoint and Flash animations, network-based recording plus playback for future reference and training, single sign-on (SSO) and support for Cisco collaboration products like Cisco Jabber and Cisco TelePresence, plus strong data privacy and encrypted connections with strict policy management.

WebEx Meeting Center Web Conferencing Consulting Services

WebEX Meeting Center works with Microsoft Windows, Apple Mac, and Linux PCs and permits mobile workers to launch, schedule, and participate in conferences on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also initiate web conferences instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of IM solutions.

Cisco TelePresence Products for In-house Teleconferencing Environments
For midsize businesses and larger enterprises who wish to build a local or hybrid in-house/cloud environment for video conferencing, Cisco offers a portfolio of Cisco TelePresence products that deliver high-quality and standards-based teleconferencing for participants with almost any endpoint device at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that works in conjunction with Cisco Unified CM to bring multiparty video, audio and content sharing to converged environments and can expand conferences to support cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of how conferencing resources are rationed for each participant, enabling administrators to define the exact service level and experience needed for each user. Cisco TelePresence Content Server records video and presentations for live distribution as well as video on demand viewing.

Cisco's Unity Connection Platform and Unity Express for Converged Voice Messaging
Cisco's Unity Connection, an integrated extension of Unified Communications Manager, is a unified voicemail platform that promotes productive collaboration by providing a variety of alternatives for retrieving voice messages within a framework that is simple to deploy and manage. Unity Connection allows you to read and manage voicemail from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also provides advanced speech-recognition capabilities for hands and eyes free management and powerful Automated Attendant functions that include smart routing for inbound calls and custom call-filtering and message-notification options. The Unity Connection system operates as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate as many as 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, provides affordable voicemail, unified messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses (SMBs) and enterprise satellite locations with as many as 500 workers. Cisco Unity Express permits users to access and manage voicemail via a Cisco IP Phone screen, a browser, or your email system. ISR Routers for which Cisco Unity Express is available as a network module or advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent can provide comprehensive configuration and troubleshooting services for all ISR routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) works with Cisco Unified CM and agent desktop software such as Cisco Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to match customers with the appropriate sales or support person. UCCE provides smart call distribution, computer telephony integration (CTI), multiple channel customer contact management, call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to streamline the creation and administration of a modern customer contact center. Cisco platforms incorporated in UCCE's customer interaction management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Cisco Unified Contact Center Express (CCX) offers a packaged bundle for creating a customer contact center for branch or midmarket deployments that handle up to 400 agents. Multiple packages are offered, plus a variety of special options. Cisco Unified CCX integrates closely with Unified CM and provides smart call distribution, contact interaction management, integrated reporting, interactive voice response, and management of voice, email, chat, and social media requests. Cisco Unified Contact Center Express includes Cisco Finesse, a browser-based desktop agent that needs no client-side software setup. Special options include call-in-queue, projected-wait-time announcements, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach (SNR), makes it possible for users to be called from one phone number that rings simultaneously on their desktop VoIP Phone and their smartphone. Users can transfer active conversations between their desktop VoIP phone and their mobile phone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Unity Connection voicemail account. Users can create personal access lists that specify which calls get extended to alternate endpoints.

Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning provides an automated platform for initial deployments and for follow-on moves, additions, changes, and deletions. A user-friendly console provides a unified view of a user and the subscriber's services. Cisco Prime Collaboration substantially speeds up site rollouts and reduces the time needed to implement ongoing updates. Prime Collaboration in addition provides advanced analytics including application adoption and usage trends, enabling administrators to optimize resources and further lower TCO.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco Unified Communications deployments to communicate with other systems and with users operating beyond the corporate firewall. Cisco's portfolio of gateways deliver unified communications services for a wide variety of gateway and session-border-control applications.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is a powerful converged media gateway that allows companies to provide colleagues, vendors, consumers, or partners who are using different networks, workgroup platforms, or endpoint devices to access to Cisco Unified Communication functions. Cisco's Expressway collaboration gateway works in conjunction with an enterprise Cisco CM deployment or Cisco Business Edition 6000 (BE6000), or can be run via the cloud with Cisco Hosted Collaboration Solution (HCS) to help make productive collaboration more pervasive. Important capabilities of Expressway are are:

  • Mobile and Off-site Connectivity: Off-site users with any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the convenience of one-time sign-on and of TLS security and are able to connect to all their Jabber applications (video, voice, data instant messaging, and realtime presence) without the inconvenience starting a VPN. In addition, telecommuters have the ability to use their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user experience at home that is the same as the corporate office.
  • Jabber Guest Support: Cisco Expressway is integral for enabling the Cisco Jabber Guest, which makes it possible for “guests” to communicate with your organization simply and safely using streamlined web-browser and mobile multimedia calls.
  • Cisco Cloud Access: Cisco Expressway can act as a gateway that creates a path between on-premises Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway offers a world-class, extensible meeting experience that seamlessly combines business-quality voice, HD video, and content sharing to any client, anywhere, using any device.
  • Interoperability: If your organization already has third-party video products, Cisco Expressway can help you to move easily to Cisco products whenever you choose. Cisco Expressway offers video compatibility with industry standard H.323, H.264 Scalable Video Coding, or SIP systems. Internetworking standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 SVC to H.264/MPEG-4 AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is an advanced session border controller that connects unified communications networks to the IP public switched telephone network. Beyond offering session border control, CUBE provides simple and affordable collaboration outside the enterprise firewall. Sample unified communications functions enabled by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for SIP-media-connected audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and IVR applications
  • Policy-based security evaluation of phone calls
  • B2B telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be deployed on a broad range of Cisco's enterprise-class routers, including ASR 1000 Series, the ISR 4000 Series, the ISR G2 Series, and high-end versions of the 800 fixed routers. Cisco's virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 (UC500) product line is a VoIP gateway appliance and software package for small organizations. UC500 packages provide voice, data, voicemail, auto attendant, IP video, security, and wireless capabilities, run with older Cisco IP Voice phones, and support PSTN interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the centerpiece of a complete unified communications solution

All UC500 packages include a desktop switch with 8 PoE interfaces and additional FXS and FXO ports, a firewall, and VPN. Built-in WiFi is an option. VoIP user capacity can be increased by connecting with Cisco Catalyst Express switches. Every UC500 model also includes software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system supports 32 clients and has 8 FXO ports. The Cisco UC560 system supports 48 VoIP clients and 12 foreign exchange office ports.

Progent's Cisco-certified VoIP experts can assist you to maintain your legacy UC500 VoIP system or plan and implement an efficient upgrade to a modern IP telephony and voicemail system such as Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Telepresence
Progent can provide remote or onsite help from a certified CCIE Collaboration specialist to help your business to plan, install, manage and troubleshoot converged communications networks that incorporate Cisco Unified Communication products in a centralized, distributed, or hybrid deployment. Progent's Cisco-certified engineers have in-depth backgrounds integrating Cisco Unified Communications Manager and CallManager, VoIP phones and other endpoints, Unified Communications applications like Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, collaboration gateways, utilities built into Cisco switches and routers. Progent can also offer expertise with related technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 and SIP gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP infrastructure experts can also help you to create SIP infrastructure solutions that incorporate SIP-based IP voice phones and video endpoints, SIP trunks, SIP conferencing and SIP management tools with Cisco Unified Communications Manager.

Progent's application programmers can build specialized unified communications software that will help your business to integrate the features of Cisco Unified Communications Manager into your business operations for increased productivity. Progent can revue your current network and Internet connectivity architecture to make sure your environment is configured to accommodate high-quality VoIP and HD video, help you to choose and deploy Cisco hardware and software appropriate for your current needs and future expansion plans, and interface your Cisco Unified Communications products with technology from other vendors. Progent's CISSP-ISSAP certified network security and compliance consultants can show you how to create, deploy, and test an enterprise-wide security and compliance strategy for your unified communications ecosystem. In addition, Progent can assist you to deploy Cisco fault-tolerant technologies like Cisco Unified SRST for affordable call control backup in branch office and home-office sites, and Progent's disaster recovery planning experts can help you develop a viable disaster recovery strategy to protect your business-critical communications system.

Unified Communications Manager/CallManager Upgrade Consulting
Releases of Unified CM earlier than 8.6 and every version of CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to develop, fix, or validate the product software. Security patches for this pivotal product will stop, which in some situations could create compliance or even potential liability problems.

Progent will continue to provide comprehensive consulting and troubleshooting support for outdated releases of Cisco Unified CM and CallManager, but if your business is still using a legacy release of this pivotal software you should begin now to prepare for your migration. Progent's collaboration consultants can help your company to upgrade smoothly to the current version of Unified CM and can typically save clients up to 50% off consulting service fees compared to competing computer service firms because of Progent's documented procedures and experience in this practice area. By adhering to best practices, Progent can ensure that your organization sees a fast return on your IT investment by helping you take full advantage of the enhanced feature set, lower management and support costs, more engaging collaboration, and tighter data protection offered by the latest version of Cisco Unified CM.

Progent's migration consulting services include ROI assessment, project management or co-management, pilot testing, Cloud integration, setting up endpoint devices from Cisco and other suppliers, mobile integration, security and compliance services, management automation, disaster recovery/business continuity planning, network topology design, staff and user training, and ongoing consulting and troubleshooting. Progent also has put together fixed-priced upgrade service bundles to make sure your costs are predictable and under control.

To learn more details about Progent's engineering help for Cisco networking products, select a subject:

To contact Progent about engineering support for Cisco products, phone 1-800-993-9400 or see Contact Progent.