Cisco Unified Messaging ConsultingSending live voice and video over Internet Protocol has evolved from simply being being a shrewd means to save money on phone bills to an indispensable technology for collaboration and productivity. Converged communications, once restricted to managing Internet-based voice and faxes on one system in order to replace expensive PBX systems, today includes voice and video, mobile communications, instant messaging, real-time presence, collaboration services, and more in a cohesive framework that is easy to manage, scalable, secure, fault-tolerant, economical, and user friendly.

Cisco is the global leader in providing solutions required to support the new paradigm of unified communications (UC). Cisco's UC solution enhances the productivity of IT systems by cutting operating expenses; integrating rich media functions with popular software applications to improve user output; supporting collaboration among employees, associates, and vendors to save effort and enhance business outcomes; and streamlining the support of your converged voice and data environment.

Cisco's Unified Communications solutions include several primary product categories:,

  • Call Control Agents for managing calls and sessions
  • Communications Endpoints to optimize end-user engagement
  • Unified Communications Applications for more productive access to real-time, chat, voice and video, phone messages, white boarding, and voice/video conferencing
  • Communications Gateways for interfacing with outside networks and remote users
Progent can provide the remote or on-premises consulting services of a certified CCIE specialist to assist businesses of all sizes to plan, install, manage, upgrade, expand, move, and troubleshoot Cisco unified communications products so that you realize the greatest business value of your communications investment. Progent can deliver expert consulting for all components of Cisco's unified communications solutions including call management tools, IP phones and softphones, and immersive telepresence software. Progent also offers expertise for Cisco's IP voice-optimized network infrastructure products including Integrated Services routers, Catalyst switches, ASA firewalls, and IOS voice gateways.

Call and Session Processing Software - Unified Communications Manager (CallManager)
Cisco IP Communications ConsultantsThe call-processing agent is the heart of Cisco's IP Communications portfolio infrastructure and gives you the flexibility to implement a central call-processing model, a decentralized design, or a mix of the two. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) extends corporate telephony features to packet products such as VoIP handsets, media processing devices, Voice over IP gateways, and mixed media programs across the IT environment. Cisco Unified Communications Manager enables additional multimedia services including unified messaging, multimedia conferencing, and collaborative client interaction networks.

The latest version of Unified Communications Manager, previously branded Cisco CallManager, includes a variety of improvements that speed up ROI by lowering administrative and maintenance costs, increasing user productivity, facilitating collaboration, accommodating the bring-your-own-device (BYOD) model of computing, fortifying security, and allowing efficient use of IT resources. Top new features include automatic dial-plan replication and batch provisioning, simplified certificate control, extended support for standards-based single sign-on (SSO) for managers and users, device-agnostic call recording, mobile access without requiring VPN tunneling, a revamped self-provisioning interface that makes it simple for workers to set their options for all of their devices, and support for Transport Layer Security for mobile users.

In cases where you implement a central Cisco Unified Communications Manager cluster to manage call processing for customers at remote locations, IT managers can help ensure non-stop phone service using Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for Cisco routers. If a Wide Area Network link breaks, Cisco SRST in the Cisco router provides basic Cisco UC Manager functions until the link is returned. For a description of Progent's consulting support services for Cisco ISR routers, refer to consulting services for Cisco ISR routers.

For small business networks, branch offices, and retail deployments that do not require the complete feature set available from Unified CM, Unified Communications Manager Express, previously named CallManager Express provides a budget-friendly PBX alternative that handles the needs of locations with up to 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller offices can rapidly implement a converged voice/data environment.

The Cisco Business Edition 6000 is a family of complete platforms that offer fundamental unified communications features including routing, gateway, high definition voice/video, messaging, IM and presence, conferencing, and paging support, allowing any user to connect on any endpoint from anywhere. All Business Edition 6000 systems come preconfigured with a virtualization hypervisor and Unified Communications applications software, making implementation quick and easy and cutting cost of ownership for companies with as many as 1000 workers. All solutions are delivered preinstalled with virtualization and UC applications. Organizations can simply activate collaboration software applications whenever their needs dictate.

The entry-level BE6000S includes five fixed collaboration software applications installed on one combination router/IP gateway/virtualized E1600 M2 blade server device and supports up to 150 workers and 300 endpoint devices. The medium-scale Business Edition 6000M includes 4 unified communications application options enabled on a single virtualized Cisco C220 M4 server and can handle a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S includes eight unified communications software application options enabled on a single virtualized Cisco C220 M4 server platform and can handle up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For additional information about Progent's expertise with Unified Communications Manager, visit Cisco Unified Communications Manager (CUCM) and Cisco CallManager planning, configuration, migration and technical support.

IP Phones: VoIP and IP Media Phones
A communications endpoint is an end-user device, and can be a hardware handset or a software phone program on a desktop or handheld computer. In the IP world, each VoIP phone is Ethernet connected. Voice over IP phones offer all of the capabilities that an ordinary phone handset has, but Voice over IP phones often offer additional features including being able to access the web or run productivity-enhancing applications.

Cisco VoIP Phones HelpIn contrast to conventional PBX systems, in a Cisco IP phone environment you can implement almost instant relocations, adds, and modifications. All you do is move the IP phone to its new spot, attach it to the Ethernet jack, and the device announces itself with Cisco Unified Communications Manager (formerly CallManager). All client privileges and configurations are programmatically replicated, eliminating the cost and hassle of dispatching technicians to rewire connections. Another helpful feature is extension mobility, which allows you to sign into any Cisco VoIP phone and get your personal phone number and privileges.

Cisco offers a wide selection of VoIP phones. Cisco's low-cost Small Business SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications phones that feature wide-band voice, support for hosted IP phone systems or an IP PBX, simple installation and secure remote installation, transparent software updates, and browser-based configuration. The low-end SPA301 is a one-line IP endpoint with no screen or speakerphone function, a base dialer that has one Ethernet port, and a corded handset without a keypad. The SPA302D, intended solely for operation with the Cisco SPA232D DECT Analog Telephone Adapter, is a multiple-line wireless DECT IP phone that offers 10-lines, a 176 x 220 pixel color screen, and a dial pad with a speakerphone. Cisco's SPA303 is an affordable three-line IP phone with two switched Ethernet ports, a 128x64 mono screen and a speaker.

Cisco SPA500 IP Phones Consulting ServicesCisco's SPA500 family IP phones are low-cost endpoints with support for SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, built-in web servers, PoE, and voice conferencing support. Most models have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight soft keys but no LCD display. The SPA502G VoIP phone supports a single line and has no soft keys. The SPA504G has four lines and has four soft keys. The SPA508G VoIP phone supports eight lines and eight programmable keys. The SPA509G VoIP phone supports 12 lines and has 12 soft buttons. The SPA512G has four lines, no programmable buttons and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has programmable buttons, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and has five programmable buttons.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices intended for infrequent-use environments such as cafeterias, hallways, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono screen, a 10/100 Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a single-line endpoint with no screen and requires a hook switch for transferring a call and conferencing.

The 7800 Series of value-priced IP phones are VoIP desktop devices featuring backlit mono displays, four programmable keys, 11 fixed-feature keys, an integral Ethernet switch with PoE, and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All models in the 7800 family feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, cuts off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for shared locations as well as for employees with infrequent voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered through an optional handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only device in the 7800 series that provides Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line endpoint targeted for administrators, contact center personnel, and managers who have significant call needs.

Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 color screen, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones include a 5-inch display and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that features desktop devices, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated buttons. Cisco's IP Phone 8811 features a backlit monochrome screen and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration SupportCisco's wireless IP phones are industrial-grade Wi-Fi devices intended for workers who are mobile within campus, hospitality, retail or other environments where IT management requires user endpoints that provide more administrative control, security and ruggedness than is achievable with the BYOD style of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones provide on-the-move onsite workers the benefits of voice over wireless LAN (VoWLAN) communications in environments that support 802.11a/b/g/n/ac Wi-Fi infrastructure. The 8821 Wireless IP Phone includes a 2.4 inch color screen, a durable shell designed for shock resistance and IP67 for dust and moisture resistance, long-life batteries, a full-duplex speakerphone, and an integrated Bluetooth transceiver for hands-free operation with wireless headsets. The 8821-EX Wireless IP Phone adds protection against sparking for potentially combustible work sites. The 8821-EX also has a case made of industry-standard yellow plastics, which makes the device easier to locate during a crisis. Find out about Progent's Wireless IP Phone integration and troubleshooting support.

Cisco 9900 VoIP Phones Professional ServicesCisco's discontinued 9900 family of powerful IP endpoints integrate high-definition voice with business-grade color video to offer a rich collaborative experience for knowledge professionals and executive management. Both models in the 9900 line feature a Standard Definition 24-bit color screen, a Bluetooth transceiver to support a wide selection of headsets, and an integrated 10/100/1000 Ethernet port. Cisco's EnergyWise feature is optional and can cut off-work energy consumption by 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Expansion Modules for expanding programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for deployment with Voice-over-WLAN environments, and 4 soft-label touchscreen keys to access Cisco Unified Communications features. The 9971 IP phone allows up to 3 IP Color Key Expansion Modules for adding scalability to customizable line and feature keys.

Unified Communications Applications
Within Cisco's Unified Communications platform, IP phone, IP video, and other converged applications are physically isolated from the call/voice processing infrastructure, and they may be at any location within the system. A cohesive network framework offers a versatile platform for feature-rich business applications and acts as a solid foundation for downstream convergence-based software. Cisco cooperates with leading technology partners to offer a broad range of IP telephony and IP video applications and products. Cisco also enables the capability to develop and manage specialized internal applications.

Unified Communications applications available from Cisco and supported by Progent's consultants include:

Cisco Jabber
Jabber is a converge media application that supports presence, IM, business-quality voice, video, voicemail, desktop sharing, and real-time conferencing capabilities for PCs, Macs, Apple and Android tablets as well as smartphones. Jabber is a rebranding and integration of the Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with important improvements to video capabilities and desktop sharing, and extending the collaboration environment to additional platforms and devices. Jabber operates with Cisco Unified CM for call and session management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for online meetings.

Since Cisco Jabber is built around key industry protocols, it can communicate with a broad selection of third-party products. For example, XMPP enables Cisco Jabber users to trade IM and presence data with various XMPP clients such as Adium, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber features are available from Microsoft Office applications such as Outlook and Microsoft SharePoint. This extensive platform compatibility maximizes output by delivering a consistent user environment and fully enabling the BYOD paradigm of networking. Progent offers the services of certified Exchange consultants and SharePoint experts who can show you how to take advantage of Jabber with Microsoft's premier collaboration products. Progent also offers help with iPhone integration and Android smartphone and tablet integration to assist you to enhance the business value of your BYOD environment.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center enables web and video meetings for participants using a web browser or virtually any PC or handheld device. WebEx Meeting Center is delivered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it simple to roll out and scale, reduces the cost of administration, avoids high initial expenditures, features maximum uptime and world-class data protection, and delivers fast performance. Key features include support for sharing specific content or your entire screen with online participants in real time, the ability to embed multimedia into your presentations including PowerPoint and Flash videos, network-based recording plus editing and playback for training and demonstrations, single sign-on and integration with Cisco collaboration applications like Cisco Jabber and TelePresence, plus stringent data protection and encrypted connections with strict policy control.

WebEx Meeting Center Online Conferencing Consulting Services

WebEX Meeting Center works with Windows, Mac, and Linux desktops and permits mobile users to launch, calendarize, and participate in meetings on Android devices, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also initiate web conferences instantly from Microsoft Office, Outlook, Lotus Notes, and a selection of IM applications.

Cisco TelePresence Products for On-premises Video Conferencing Environments
For midsize organizations and enterprises who want to create an on-premises or hybrid on-premises/cloud solution for video conferencing, Cisco offers a selection of Cisco TelePresence products that enable high-quality and standards-based video conferencing for attendees with almost any IP endpoint at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that runs with Cisco Unified Communications Manager to bring multiparty video, audio and content sharing to unified communications deployments and can extend meetings to incorporate cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of how teleconferencing bandwidth and features should be rationed for each attendee, allowing managers to define the precise service level and user experience needed for each user. Cisco TelePresence Content Server captures video conference presentations for live streaming and video on demand (VOD) playback.

Cisco Unity Connection and Unity Express for Unified Voicemail
Cisco's Unity Connection, an integrated extension of Unified Communications Manager, is a unified voice messaging system that promotes teamwork by offering flexible set of options for accessing calls and messages within a framework that is easy to implement and maintain. Cisco Unity Connection lets you access and manage your voice messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced speech-recognition features for hands and eyes free management and extensive Automated Attendant features that include intelligent routing for inbound phone calls and custom call-filtering and message-notification settings. The Cisco Unity Connection platform operates as a fully virtualized system that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can support as many as 20,000 voice mailboxes per server.

Unity Express (CUE), available in select Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant services for small to medium businesses (SMBs) and enterprise branch locations with up to 500 voice mailboxes. Cisco Unity Express allows you to access and manage voicemail via a Cisco Unified IP Phone screen, your web browser, or an email client. Cisco routers for which Cisco Unity Express is offered as a network module include Cisco's 2800, 2900, and 3900 Series. Progent can provide certified configuration and troubleshooting services for ISR routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) integrates with Cisco Unified CM and desktop agent applications such as Cisco Finesse to offer automatic call distribution (ACD) features that allow an organization to match customers with the right sales or support person. UCCE features smart call routing, computer telephony integration, support for multichannel contact management, network-wide call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to simplify the deployment and management of a large-scale customer contact center. Cisco platforms supporting UCCE's customer contact management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX) offers a packaged solution for creating a customer interaction management center for mid-scale deployments that support as many as 400 agents. Multiple bundles are available, as well as a selection of special options. Unified CCX integrates with Unified CM and provides smart call distribution, client interaction management, reporting, interactive voice response, and management of voice, email, web chat, and social media requests. Cisco Unified Contact Center Express comes with Cisco Finesse, a browser-based desktop agent that needs no client-side software setup. Optional advanced features include call-in-queue, projected-wait-time messages, and workforce and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach (SNR), makes it possible for users to be reached from one phone number that rings simultaneously on their desktop IP Phone and their smartphone. Users can switch live calls between their desktop IP phone and their smartphone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Unity Connection account. Users can create personal access lists that specify which calls get extended to alternate phones.

Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning provides an automated platform for initial deployments and for “day 2” moves, adds, changes, and deletions. An intuitive console delivers a single view of a subscriber and the user's services. Prime Collaboration Provisioning substantially speeds up company-wide rollouts and reduces the effort required for future updates. Prime Collaboration in addition offers management analytics that show application adoption and usage rates, enabling administrators to make more efficient use of IT resources and further lower TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco converged communications networks to communicate with public networks and with clients operating outside the corporate firewall. Cisco's portfolio of communication gateways provide unified communications services for a broad range of gateway and session-border-control deployments.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Expressway Collaboration Gateway
Cisco's Expressway is a powerful collaboration gatekeeper that enables organizations to allow team members, suppliers, consumers, or business partners who are working on different networks, collaboration platforms, or endpoint equipment to access to Unified Communication functions. The Expressway gateway works in conjunction with a Cisco Communications Manager deployment or Cisco BE6000, or can be accessed through the cloud with Cisco Hosted Collaboration Solution (HCS) to help make productive collaboration more universal. Important capabilities of Cisco Expressway include:

  • Mobile and Remote Access: Off-site users who have any Jabber-compatible desktop or handheld computer or teleworkers with Cisco TelePresence endpoints get the convenience of single-sign-on as well as Transport Layer Security (TLS) and can connect to all their collaboration applications (high-definition video, high-quality voice, data instant messaging, and presence) without the extra step of starting a VPN connection. Also, telecommuters have the ability to use their Cisco TelePresence endpoints without the need for a VPN, delivering a user environment at home identical to the office.
  • Jabber Guest Support: Expressway is integral for enabling Cisco's Jabber Guest, which makes it possible for “guests” to communicate with your business easily and securely via lightweight browser and mobile video calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that connects between onsite Cisco or non-Cisco collaboration solutions and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Expressway deliver a world-class, scalable conferencing environment that transparently combines high-quality voice, high-definition video, and content sharing to any client, anywhere, using any device.
  • Interoperability: In case your company currently has non-Cisco video systems, Expressway can help you to migrate efficiently to Cisco products when you choose. Cisco Expressway provides video compatibility with industry standard H.323, H.264 Scalable Video Coding (SVC), or SIP systems. Interoperability standards allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding to MPEG-4/H.264 AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is an advanced session border gateway that connects converged business communications networks to the IP PSTN. Beyond offering session border control, Cisco Unified Border Element provides simple and affordable collaboration beyond the firewall. Important collaboration functions enabled by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based conferencing
  • Voice/Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) solutions
  • Policy-based evaluation of phone calls
  • B2B immersive telepresence over SIP
CUBE software can be licensed on Cisco IOS control software and can be deployed on a broad range of Cisco's enterprise routers, including Cisco's ASR 1000, the ISR 4000, the ISR G2 Series, and several versions of Cisco's 800 fixed routers. The virtualized CUBE, or vCUBE, runs in a VMware ESXI virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 product line is an all-in-one VoIP communications solution for small businesses. UC500 models provide voice, data, voicemail, auto attendant, IP video, security, and WiFi functionality, run with older generation Cisco IP Voice phones, and support various PSTN interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a comprehensive unified communications ecosystem

All Cisco's UC500 series bundles include a desktop switch with 8 Power-over-Ethernet ports plus additional FXS and foreign exchange office (FXO) interfaces, a firewall, and VPN support. Integrated WiFi is optional. VoIP user capacity can be increased by attaching Cisco Catalyst Express switches. Every UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 package allows 32 clients and provides 8 foreign exchange office interfaces. The Cisco UC560 package supports 48 users and 12 FXO ports.

Progent's Cisco-certified VoIP experts can help you to maintain your legacy UC500 VoIP gateway or plan and implement an efficient upgrade to a current VoIP solution such as Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Telepresence
Progent can provide online or on-premises help from a certified CCIE Collaboration expert to assist you to plan, install, administer and repair converged communications environments that incorporate Cisco Unified Communication products in an in-house, cloud-based, or hybrid environment. Progent's Cisco engineers have extensive experience with Cisco Unified Communications Manager and CallManager, IP voice and video phones and soft phones, UC applications such as Jabber and Unity Connection, Cisco's immersive telepresence technologies, collaboration gateways, utilities built into Cisco Catalyst switches and routers. Progent can also provide support for related technologies like Cisco SRST, Cisco Unified Border Element, SIP gateways, Call Admission Control, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure consultants can also help you to build SIP connectivity environments that incorporate SIP IP voice phones and media endpoints, SIP trunks, SIP conferencing and SIP administration tools with Cisco Unified CM.

Progent's custom application programmers can create specialized IP telephony software that will help your company to integrate the capabilities of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can evaluate your existing network and Internet access architecture to make sure your system is configured to support high-quality IP voice and HD video, help you to choose and integrate Cisco products appropriate for your current situation and future growth plans, and interface your Cisco collaborative communications solution with technology from other vendors. Progent's CISSP-ISSAP certified information security and compliance consultants can assist you to create, implement, and validate a comprehensive security and compliance strategy for your converged communications ecosystem. In addition, Progent can help your organization to configure Cisco fault-tolerant technologies such as Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control backup in remote-branch and teleworker environments, and Progent's disaster recovery planning experts can help you create a sensible disaster recovery strategy to ensure the availability of your crucial communications system.

Unified Communications Manager/CallManager Migration Consulting
Versions of Unified CM before 8.6 and every version of its predecessor CallManager have reached end-of-life. Therefore Cisco will cease to enhance, repair, or validate the product software. Security patches for this business-critical application will end, which in certain situations may cause compliance or legal liability problems.

Progent continues to provide comprehensive consulting and support for end-of-life releases of Cisco Unified CM and Cisco CallManager, but if you are still using an out-of-dated version of this pivotal application your organization should start now to prepare for your upgrade. Progent's collaboration consultants can help your company to migrate efficiently to the current release of Unified Communications Manager and can often save customers up to 50% off consulting service expense compared to competing computer service firms because of Progent's documented procedures and experience in this area. By adhering to leading practices, Progent can make sure your business sees a quick payback on your IT investment by helping you benefit fully from the enhanced features, reduced administrative and maintenance costs, more engaging collaboration capabilities, and tighter security provided by the newest version of Unified Communications Manager.

Progent's migration services include ROI analysis, project management, pilot testing, Cloud integration, configuring endpoint devices from Cisco and other vendors, smartphone and tablet connectivity, data protection services, streamlined management, disaster recovery planning, network topology design, staff and user training, and continuing consulting services and troubleshooting. Progent also has put together ultra-affordable upgrade packages to make sure your costs are predictable and under control.

For additional details concerning Progent's professional assistance for Cisco networking products, select a subject:

In order to contact Progent about consulting assistance for Cisco products, call 1-800-993-9400 or see Contact Progent.



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    Microsoft Forefront Threat Management Gateway is based on the powerful security capabilities of Internet Security and Acceleration Server 2006 and provides a easily administered web gateway that acts as a one-server solution for a variety of security features such as an application and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, VPN control, plus HTTP and HTTPS inspection. Forefront TMG 2010 includes comprehensive web security logging and reporting features, permits custom reports powered by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual server to lower costs and improve recoverability. Progent's Microsoft engineers can help you to plan and carry out test and production implementations; integrate Forefront Threat Management Gateway with Windows 2008, Active Directory, Microsoft SQL Server, Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront TMG 2010 to run on a virtual server with Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also assist you to upgrade smoothly to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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