Cisco VoIP Consulting FirmSending real-time voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a shrewd technique to save money on phone bills to a strategic tool for productive collaboration. Unified IP communications, at one time restricted to managing Internet-based voice and faxes on the same system to replace expensive PBX systems, now incorporates VoIP and video, mobile communications, messaging, real-time presence, services, and more all in a cohesive ecosystem that is easy to manage, extensible, protected, resilient, cost-effective, and user friendly.

Cisco is the market leader in supplying the hardware and software infrastructure required to support the new paradigm of unified communications (UC). Cisco's UC product line adds to the efficiency of information systems by cutting operating expenses; integrating multiple collaboration features with popular software applications to improve worker output; supporting teamwork among employees, partners, and vendors to save time and improve business outcomes; and simplifying the management of your converged voice and data infrastructure.

Cisco's Unified Communications technology include several main product areas:,

  • Call Control Platforms for managing rich media calls and sessions
  • Collaboration Phones and Softphones to enhance end-user productivity
  • UC Software Applications for more productive access to presence, IM, voice and video, phone messages, desktop sharing, and voice/video conferencing
  • Communications Gateways for accessing public networks and telecommuters
Progent offers the online or onsite services of a Cisco-certified CCIE specialist to assist businesses of all sizes to design, deploy, manage, migrate, expand, relocate, and repair Cisco UC products so that you realize the greatest competitive advantage of your communications system. Progent can provide world-class support for every element of Cisco's unified communications solutions including call management software, VoIP and softphones, and immersive telepresence platforms. Progent in addition offers consulting and support for Cisco's realtime media-optimized network infrastructure products such as ISR routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call and Session Processing Agents - Unified Communications Manager/CallManager
Cisco Unified Communications ConsultingCisco's call-processing agent is the core of the Cisco IP Communications system and provides the versatility to implement a central call-processing model, a decentralized design, or a mix of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate phone features to packet network devices such as VoIP handsets, media management devices, Voice over IP gateways, and multimedia applications throughout the network. Unified Communications Manager supports extra mixed media services such as unified messaging, multimedia conferencing, and collaborative customer communication networks.

The most recent release of Cisco Unified CM, formerly known as CallManager, includes a variety of improvements that speed up your return on investment by lowering administrative and support costs, increasing worker productivity, enhancing collaboration, supporting the bring-your-own-device model of working, strengthening data protection, and allowing efficient use of IT infrastructure. Headline new features include automatic dial-plan replication and batch provisioning, streamlined certificate control, expanded support for standards-based single sign-on for managers and end users, hardware-independent call recording, on-the-road access without requiring VPN tunneling, a new self-provisioning utility that makes it simple for end users to manage their options and preferences for all endpoints, and support for Transport Layer Security for mobile clients.

In cases where you deploy a centralized Unified Communications Manager cluster to manage voice processing for customers at distributed sites, administrators can help ensure continuous phone availability using Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for routers. If a Wide Area Network connection fails, Cisco SRST in the Cisco router provides basic Cisco Unified Communications Manager capabilities until the connection is returned. For information about Progent's consulting services for Cisco ISR routers, refer to consulting and troubleshooting services for Cisco Integrated Services routers.

For small businesses, branch locations, and retail environments that do not need the full functionality offered by Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express provides a budget-friendly PBX alternative that meets the requirements of locations with as many as 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco ISR router, smaller organizations can quickly implement a converged voice/data environment.

The Cisco Business Edition 6000 is a family of turn-key platforms that offer fundamental unified communications capabilities such as routing, IP gateway, premium voice and video, messaging, chat and real-time presence, teleconferencing, and paging services, enabling any user to collaborate on any device from any place. All versions are delivered preconfigured with virtualization and Unified Communications applications, making implementation fast and simple and reducing cost of ownership for companies with from 25 to 1000 employees. All solutions come preloaded with a virtualization hypervisor and Unified Communications applications software. You can instantly enable UC software applications whenever their needs grow.

The small-scale Business Edition 6000S supports five fixed unified communications applications installed on one combination 2921V router/gateway/virtualized E1600 M2 blade server device and can handle up to 150 users and 300 endpoint devices. The medium-scale BE6000M includes four unified communications application options enabled on a single virtualized C220 M4 server platform and can handle up to 1000 workers, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H includes eight UC software application options activated on a virtualized Cisco C220 M4 server platform and can handle as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager, see Cisco Unified Communications Manager (CUCM) and Cisco CallManager design, configuration, migration and troubleshooting.

Cisco IP Phones: VoIP and IP Video Phones
A collaboration endpoint is a user device, either a hardware phone or a soft phone program on a PC or handheld computer. In the IP environment, each VoIP phone is Ethernet connected. VoIP phones offer all of the features that a conventional telephone has, but IP phones often have additional functions including the ability to access the web or run productivity-enhancing software.

Cisco Voice over IP Phones ConsultantsIn contrast to traditional PBX systems, in a Cisco IP telephony environment you can implement almost instantaneous relocations, additions, and changes. You merely move the IP handset to your new spot, attach it to an Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager. All user privileges and settings are automatically replicated, doing away with the expense and hassle of dispatching support personnel to wiring closets. An additional helpful capability is location independence, which allows you to sign into any Cisco IP phone and get your personal phone extension and rights.

Cisco provides a wide selection of VoIP phones. Cisco's entry-level SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome phones offering high-quality audio, support for hosted Internet Protocol phone environments or an IP private branch exchange, easy deployment and secure remote provisioning, zero-downtime software updates, and browser-based configuration. The value-priced SPA301 is a one-line VoIP endpoint with no display or speakerphone, a base dialer with a single Ethernet connector, and a corded handset with no a keypad. The SPA302D, intended exclusively for use with Cisco's SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line cordless DECT handset that supports 10-lines, a TFT 176 x 220 color screen, and a keypad with speakerphone capability. The SPA303 is an economical three-line IP phone with dual switched ports, a 128x64 mono display and a speaker.

Cisco SPA500 Series IP Phones Integration and SupportCisco's SPA500 line IP phones are low-cost endpoints that support both SIP and SPCP call control protocols, two integral switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G has eight lines and has eight programmable keys but no hi-res screen. The SPA502G has a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G has eight lines and eight soft buttons. The SPA509G supports 12 lines and features 12 soft buttons. The SPA512G VoIP phone supports four lines, no soft keys and supports Gigabit Ethernet. The SPA514G supports four lines, has programmable buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color display, supports five lines, and includes five soft keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices designed for occasional-use environments like lobbies, elevators, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 monochrome screen, a Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a single-line device with no display and uses a hook switch for transferring a call or conferencing.

The 7800 Series of economical IP phones are VoIP desktop endpoints featuring backlit monochrome screens, four programmable keys, 11 dedicated keys, an integral Ethernet port with Class 1 Power over Ethernet, and an integral speakerphone. The 7800 Series support only the SIP signaling protocol. All models in Cisco's 7800 line incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save technology, offered on the higher end 7800 models, reduces off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for common areas as well as for workers with infrequent call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered via an extra-cost handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only unit in the 7800 family to support 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line device targeted for administrative staff, contact center agents, and supervisors who have heavy call requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 pixel color screen, an integral 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones include a 5-inch display and four soft keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that includes desktop devices, a conference phone, and wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature buttons. The Cisco IP Phone 8811 features a backlit monochrome display and supports Class 2 PoE. The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration and Troubleshooting ConsultantsCisco's wireless IP phones are hardened Wi-Fi handsets intended for workers who are on the move within campus, warehouse, health-care or other venues where management wants user endpoints that provide more administrative control, data security and ruggedness than is possible with the Bring-Your-Own-Device style of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move on-premises users the advantages of voice over wireless LAN (VoWLAN) communications in environments with 802.11a/b/g/n/ac Wi-Fi infrastructure. The 8821 Wireless VoIP Phone features a hi-res color screen, a durable case designed to withstand dropping and compliant with IP67 for particulate and splash resistance, long-life batteries, a speakerphone, and an integrated Bluetooth 4.0 transceiver for hands-free operation with wireless headsets. The 8821-EX Wireless VoIP Phone adds anti-sparking protection for potentially combustible environments. Cisco's 8821-EX also has a shell made of industry-standard yellow plastics, which makes the device easier to locate the event of an emergency. Find out about Progent's Wireless VoIP Phone integration and troubleshooting consulting.

Cisco 9900 VoIP Phones ConsultingCisco's discontinued 9900 line of high-performance IP phones integrate high-definition voice with hi-res color displays to offer a productive collaborative UC experience for knowledge professionals and executives. Both models in the 9900 line include a Standard Definition 24-bit color display, a Bluetooth 2.0 transceiver to support a broad choice of headsets, and an integrated Gigabit Ethernet switch. Cisco's Power Save function is offered as an option and can cut off-work energy draw by up to 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 IP Expansion Modules for adding customizable line and feature keys. The IP Phone 9971 features a 5.6-inch display, an integrated Wi-Fi transceiver for connecting to voice-over-wireless LAN networks, and four soft-label programmable touchscreen keys to access Cisco Unified Communications functions. The 9971 allows up to 3 Cisco IP Expansion Modules for adding programmable line and function keys.

Unified Communications Application Software
Under Cisco's Unified Communications platform, IP phone, IP video, and other converged applications are physically separate from the call- and voice-processing mechanism, and they may reside anywhere within the network. A single connectivity framework offers an open platform for powerful applications and provides a firm foundation for downstream convergence-based applications. Cisco works with third-party technology companies to provide a wide selection of IP phone and video software applications and products. Cisco also enables the ability to develop and manage customized in-house programs.

UC application software offered by Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a unified communications application that provides presence, instant messaging, voice, HD video, voice messaging, screen sharing, and real-time conferencing features for Windows PCs, Macs, Apple and Android tablets as well as smartphones. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important improvements in the areas of video capabilities and desktop screen sharing, and expanding the team environment to additional operating systems and endpoint hardware. Jabber works in conjunction with Cisco Unified CM for call management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for online meetings.

Since Jabber is built around key communication protocols, it can interoperate with a wide range of non-Cisco platforms. As an example, Extensible Messaging and Presence Protocol enables Cisco Jabber to exchange IM and presence information with a variety of XMPP clients such as Adium for Mac, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber features are available from Microsoft Office programs including Microsoft Outlook and Microsoft SharePoint. This extensive platform support optimizes productivity by providing a common user experience and accommodating the BYOD paradigm of networking. Progent can provide the services of certified Exchange and Outlook consultants and SharePoint experts who can help you to use Jabber with Microsoft's popular collaboration platforms. Progent also offers expertise with iPhone and iPad integration and Google Android phone and tablet integration to assist you to increase the business value of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center enables web conferencing for participants using a browser or virtually any PC or handheld computer. Cisco WebEx is delivered as SaaS via the Cisco WebEx Cloud. This makes it easy to deploy and expand, reduces the cost of administration, eliminates heavy up-front expenditures, features high availability and world-class data protection, and delivers excellent throughput. Key features include the ability to share discrete content or an whole screen display with online participants in real time, the ability to add rich media into presentations including Microsoft PowerPoint and Flash animations, session and content recording plus editing and playback for future reference and training, single sign-on (SSO) and support for Cisco collaboration applications like Cisco Jabber and Cisco TelePresence, plus stringent data protection and encrypted connections with strict policy control.

WebEx Meeting Center Web Conferencing Consulting and Support

WebEX Meeting Center works with Microsoft Windows, Apple Mac, and Linux PCs and permits mobile users to start, schedule, and take part in conferences on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. Users can also initiate web meetings with a few clicks from Microsoft Office, Outlook, Notes, and a selection of IM solutions.

Cisco TelePresence Products for On-premises Teleconferencing Ecosystems
For midsize businesses and enterprises who wish to build an on-premises or hybrid in-house/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence platforms that enable high-quality and standards-based teleconferencing for users with virtually any endpoint device at any location. Cisco TelePresence Server is a scalable video conferencing bridge that runs in conjunction with Cisco Unified Communications Manager to bring multiparty telepresence to UC environments and can expand conferences to support cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies management of how conferencing resources should be rationed for each participant, allowing managers to define the exact service level and experience required for each user. Cisco TelePresence Content Server collects video conference presentations for live distribution and on-demand playback.

Cisco Unity Connection and Unity Express for Converged Voicemail
Cisco's Unity Connection, an integrated extension of Cisco Unified CM, is a converged voicemail platform that promotes teamwork by offering a variety of alternatives for accessing calls and messages within a framework that is easy to deploy and manage. Cisco Unity Connection allows you to access and manage your voicemail messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Cisco Unity Connection also offers sophisticated speech-recognition features for hands-free operation and extensive Automated Attendant features such as smart routing for inbound phone calls and custom call-filtering and message-notification settings. The Unity Connection platform runs as a VM that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate as many as 20,000 mailboxes per server.

Unity Express (CUE), available in certain Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, interactive voice response, and automated-attendant services for small to medium businesses and corporate branch offices with as many as 500 voice mailboxes. Cisco Unity Express allows users to manage voicemail using a Cisco IP Phone screen, your web browser, or an email client. Cisco routers for which Cisco Unity Express is available as a network module include Cisco's 2800, 2900, 3800, and 3900 Series. Progent offers certified configuration and support services for all Cisco routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) works with Unified Communications Manager and agent desktop apps such as Cisco Finesse to provide automatic call distribution capabilities that allow an organization to connect customers with the right sales or support person. UCCE features smart call routing, computer telephony integration, multichannel customer contact management, call queuing, interactive voice response (IVR) and advanced enterprise-wide reporting to streamline the creation and administration of a modern contact center. Cisco platforms supporting UCCE's customer interaction management solution include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX) provides an out-of-the-box bundle for building a customer contact center for mid-scale deployments that support up to 400 agents. Several bundles are available, as well as a selection of optional enhancements. Cisco Unified CCX works with Unified CM and offers smart call routing, client interaction management, reporting, IVR, and the ability to manage voice, email, web chat, and social media inquiries. Cisco Unified Contact Center Express includes Cisco Finesse, a browser-based desktop agent that needs no client-side software setup. Optional advanced features include conditional routing, expected-wait-time messages, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly known as Single Number Reach, makes it possible for users to be reached from one number that rings at the same time on their desktop VoIP Phone and their smartphone. Users can switch active conversations between their Cisco IP phone and their smartphone seamlessly. Calls that are not answered can be transferred to a Cisco Unity or Unity Connection voicemail account. Users can create personal access lists that determine which calls are directed to alternate endpoints.

Prime Collaboration
Prime Collaboration offers an automated platform for initial installs as well as for follow-on moves, additions, changes, and deletions. A user-friendly interface provides a single look at a subscriber and the subscriber's services. Prime Collaboration substantially speeds up site installations and reduces the effort required for ongoing changes. Prime Collaboration in addition offers management analytics including application adoption and consumption rates, enabling administrators to make more efficient use of IT resources and further lower total cost of ownership.

Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco Unified Communications networks to connect with other systems and with clients operating outside the firewall. Cisco's line of gateways deliver unified communications services for a wide variety of gateway and session-border-control applications.

Communications gateways available from Cisco and supported by Progent include:

Expressway Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gateway that enables organizations to allow colleagues, vendors, consumers, or partners who are working on different network environments, collaboration platforms, or endpoint devices to access to Unified Communication services. The Expressway collaboration gateway integrates with an enterprise Cisco CM system or Cisco BE6000, or can be accessed through the cloud with Cisco HCS to make collaboration more universal. Key features of Cisco Expressway are:

  • Mobile and Remote Access: Off-site users with any Jabber-supported client or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) and of Transport Layer Security (TLS) and are able to access all their collaboration workloads (video, high-quality voice, rich content IM, and realtime presence) without requiring the extra step of establishing a VPN. Also, teleworkers can use their Cisco TelePresence endpoints without a VPN, providing a user environment at home identical to the office.
  • Jabber Guest Support: Cisco Expressway is critical for enabling the Cisco Jabber Guest, which makes it possible for ďguestsĒ to interact with your organization simply and securely through lightweight browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that creates a path between onsite Cisco or non-Cisco collaboration solutions and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, extensible meeting environment that transparently integrates voice, video, and content sharing to anyone, anywhere, using any device.
  • Interoperability: If your company currently has non-Cisco video products, Expressway can assist you to migrate easily to a Cisco solution whenever you choose. Cisco Expressway offers video interoperability with industry standard H.323, H.264 SVC, or Session Initiation Protocol systems. Gateway capabilities allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 SVC to H.264/MPEG-4 AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an advanced session border gateway that interconnects converged business communications networks to the IP public switched telephone network (PSTN). In addition to offering session border control, Cisco Unified Border Element provides simple and cost-efficient collaboration outside the corporate firewall. Sample unified communications features supported by CUBE include:
  • WebEx Cloud Connected Audio for SIP-media-connected conferencing
  • Voice/Video recording
  • SIP-based Call-center and IVR solutions
  • Policy-based security evaluation of voice calls
  • B2B immersive telepresence over SIP
CUBE software is available for licensing on Cisco IOS control software and can be enabled on many of Cisco's enterprise routers, including ASR 1000 Series Aggregation Services Routers, the ISR 4000, the ISR G2 Series, and high-end versions of the 800 fixed routers. The virtualized CUBE, called vCUBE, runs as a software load in a VMware ESXI virtual container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) product line is an early VoIP and unified communications system for small organizations. UC500 models provide voice, data, voicemail, auto attendant, IP video, security, and WiFi capabilities, work with older Cisco VoIP endpoints, and support PSTN connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP switch was the centerpiece of a complete unified communications ecosystem

All UC500 series bundles include a compact switch with 8 Power-over-Ethernet interfaces plus additional foreign exchange stations (FXS) and FXO ports, a firewall, and VPN support. Built-in WiFi is optional. VoIP user capacity can be increased by connecting with Cisco Catalyst Express switches. Every UC500 offering also includes software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 package allows 32 clients and provides 8 foreign exchange office ports. The Cisco UC560 system supports 48 VoIP clients and 12 foreign exchange office ports.

Progent's Cisco-certified VoIP consultants can help you to support your legacy UC500 VoIP gateway or design and implement an efficient upgrade to a current VoIP solution like the Cisco Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide remote or on-premises access to a certified CCIE Collaboration specialist to help your business to design, implement, administer and repair unified communications environments supported by Cisco Unified Communication technology in a centralized, cloud-based, or hybrid environment. Progent's Cisco-certified engineers have in-depth backgrounds integrating Cisco Unified Communications Manager and CallManager, VoIP phones and soft phones, Unified Communications applications such as Cisco Jabber and Unity Connection, Cisco's immersive telepresence products, communication gatekeepers, utilities built into Cisco switches and routers. Progent can also offer expertise with related technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 and H.264 gateways, Call Admission Control, IP voice trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure experts can in addition assist you to create SIP infrastructure solutions that include SIP IP voice phones and video phones, SIP-based CUBE trunks, SIP conferencing and SIP administration tools with Cisco Unified CM.

Progent's custom application programmers can build specialized unified communications software that will enable your company to incorporate the telephony capabilities of Cisco Unified Communications Manager into your company operations for increased productivity. Progent can evaluate your existing network and Internet access architecture to make sure your system is configured to accommodate high-quality Voice over IP and HD video, help you to select and deploy Cisco hardware and software appropriate for your present needs and downstream expansion plans, and integrate your Cisco Unified Communications products with products from other vendors. Progent's CISSP-ISSAP certified information security and compliance consultants can show you how to create, deploy, and test an enterprise-wide security plan for your unified communications solution. Also, Progent can help you to configure Cisco high-availability technologies such as Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control redundancy in remote-branch and telecommuter environments, and Progent's disaster recovery planning experts can help you develop a sensible disaster recovery strategy to protect your business-critical unified communications environment.

Unified Communications Manager/CallManager Upgrade Services
Versions of Unified Communications Manager 8.6 earlier than 8.6 and every version of CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to develop, fix, or test this older software. Security updates for this business-critical application will stop, which in some situations may create regulatory compliance or even legal liability problems.

Progent will continue to provide expert support for end-of-life editions of Unified Communications Manager and Cisco CallManager, but in case your business is still using an out-of-dated release of this critical software you should begin now to prepare for your migration. Progent's Cisco-certified consultants can assist you to upgrade efficiently to the current edition of Cisco Unified CM and can often save customers up to 50% off consulting service expense compared to competing computer service firms because of Progent's documented process and experience in this practice area. By adhering to leading practices, Progent can make sure your company sees a fast payback on your IT investment by showing you how to take full advantage of the new and improved features, reduced administrative and support expense, more engaging collaboration, and tighter data protection offered by the current version of Cisco Unified CM.

Progent's upgrade services include return-on-investment assessment, project management, system testing, Cloud connectivity, configuring endpoint devices from Cisco and other suppliers, mobile integration, data protection consulting, management automation, business continuity planning, network infrastructure design, training, and ongoing consulting services and technical support. Progent also has put together fixed-priced upgrade packages to keep your costs predictable and under control.

For additional information about Progent's professional support for Cisco networking products, select a topic:

In order to ask Progent about engineering assistance for Cisco products, call 1-800-993-9400 or refer to Contact Progent.