Cisco Unified Messaging ConsultingSending real-time voice and video over Internet Protocol has evolved from simply being being a savvy way to save money on phone carrier bills to being a required technology for competitive advantage. Unified communications, once limited to integrating Internet-based voice and faxes on the same platform to replace traditional PBX systems, now includes VoIP and video, mobility, IM, presence, services, and more within a single framework that is manageable, scalable, secure, resilient, cost-effective, and user friendly.

Cisco is the market leader in supplying the hardware and software infrastructure required to support the modern model of unified communications (UC). Cisco's unified communications architecture enhances the efficiency of IT networks by cutting operating expenses; integrating rich media functions with popular software applications to increase worker output; supporting collaboration among workers, associates, and vendors to save time and improve business results; and simplifying the administration of your communications environment.

Cisco's UC technology cover these primary product areas:,

  • Call Control Agents for managing rich media calls and sessions
  • VoIP and Video Phones and Softphones to enhance end-user engagement
  • UC Applications for integrated access to presence, chat, voice and video, phone messages, desktop sharing, and conferencing
  • IP Gateways for providing connectivity with public networks and teleworkers
Progent offers the online or onsite consulting services of a certified CCIE specialist to help organizations of any size to plan, configure, administer, migrate, optimize, relocate, and troubleshoot Cisco UC products so you can maximize the strategic advantage of your UC system. Progent offers advanced consulting for every facet of Cisco's UC solutions such as call management software, IP phones and softphones, and immersive telepresence platforms. Progent in addition offers consulting and troubleshooting services for Cisco's rich media-optimized infrastructure such as ISR routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call Processing Agents - Unified Communications Manager (CallManager)
Cisco Collaborative Communications Consulting and SupportThe call-processing agent is the core of Cisco's IP Communications portfolio infrastructure and provides the flexibility to implement a central call-processing design, a decentralized design, or a mix of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate telephony capabilities to packet devices such as VoIP handsets, media management devices, VoIP gateways, and mixed media programs throughout the IT environment. Cisco Unified Communications Manager enables extra multimedia functions such as unified messaging, multimedia conferencing, and collaborative customer interaction networks.

The most recent version of Cisco Unified Communications Manager, previously branded Cisco CallManager, includes a variety of improvements that speed up ROI by lowering administrative and support expenses, increasing user output, facilitating collaboration, accommodating the bring-your-own-device (BYOD) style of working, fortifying data protection, and allowing optimal use of network resources. Top innovations include automatic dial-plan replication, streamlined certificate management, extended support for single sign-on for managers and users, hardware-agnostic call recording, mobile access without requiring VPN tunneling, a new self-provisioning utility that makes it simple for users to install their preferences for all of their devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

When you implement a centralized Unified Communications Manager cluster to control voice processing for users at remote sites, IT managers can help achieve non-stop phone availability through Cisco SRST, a Cisco IOS Software image for Cisco routers. If a Wide Area Network connection breaks, Cisco Survivable Remote Site Telephony incorporated in the Cisco router offers basic Cisco Unified Communications Manager services until the connection is repaired. For a description of Progent's consulting support for Cisco ISR routers, refer to consulting support for Cisco Integrated Services routers.

For small business networks, branch locations, and retail deployments that do not require the full functionality available from Unified CM, Unified Communications Manager Express, formerly known as CallManager Express offers a budget-friendly solution that handles the requirements of sites with up to 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco ISR router, smaller offices can quickly set up a converged voice/data environment.

Cisco's Business Edition 6000 is a line of all-in-one solutions that offer essential collaboration features including routing, gateway, premium voice/video, messaging, instant messaging and real-time presence, teleconferencing, and paging support, enabling any user to collaborate on any device from any place. All BE6000 solutions come preconfigured with virtualization and Unified Communications applications, making deployment fast and simple and reducing operating expenses for companies with from 25 to 1000 workers. All versions are shipped preloaded with a virtualization hypervisor and Unified Communications applications. Organizations can instantly enable collaboration applications when their requirements dictate.

The entry-level BE6000S includes five fixed unified communications software applications preloaded on a single combination ISR router/IP gateway/virtualized blade server platform and can handle a maximum capacity of 150 workers and 300 endpoint devices. The medium-scale Business Edition 6000M includes 4 unified communications application options enabled on a single virtualized Cisco C220 M4 server platform and can handle up to 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes 8 unified communications application options enabled on a virtualized Cisco C220 M4 server platform and supports up to 1000 users, 2500 devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager, visit Cisco Unified Communications Manager and Cisco CallManager design, configuration, upgrades and technical support.

Cisco IP Phones: VoIP and IP Media Endpoints
A collaboration endpoint is an end-user device, and can be a physical phone or a soft phone program that runs on a PC or handheld computer. In the IP world, each VoIP endpoint is Ethernet connected. Voice over IP phones have all of the capabilities that an ordinary telephone provides, but Voice over IP phones often provide additional features including being able to access the web or run collaboration software.

Cisco VoIP Phones ConsultantsUnlike traditional PBX systems, in a Cisco IP communications environment you can perform virtually instantaneous relocations, additions, and modifications. You simply take the VoIP handset to your new spot, plug it into an Ethernet connection, and the device announces itself with Cisco Unified Communications Manager (formerly CallManager). All user privileges and configurations are automatically replicated, doing away with the expense and hassle of sending technicians to rewire connections. An additional useful capability is extension mobility, which allows you to log into any Cisco VoIP phone and receive your own phone extension and privileges.

Cisco offers a wide range of VoIP hardware endpoints. The low-cost Small Business SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications screenless or monochrome devices offering wide-band voice, compatibility with hosted IP telephony environments or an IP PBX, simple deployment and secure online provisioning, zero-downtime software updates, and browser-based set up. The low-end SPA301 is a one-line IP phone with no display or speakerphone, a base dialer with one Ethernet connector, and a wired handset with no a keypad. The SPA302D, intended exclusively for operation with the Cisco SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiple-line cordless Digital Enhanced Cordless Telecommunications handset that supports 10-lines, a 176 x 220 color display, and a keypad with a speakerphone. Cisco's SPA303 is an economical 3-line IP phone with dual switched Ethernet ports, a 128x64 mono screen and a speaker.

Cisco SPA500 Series IP Phones Consulting ServicesCisco's SPA500 Series IP phones are low-cost devices with support for SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, Power over Ethernet, and conferencing support. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G has eight lines and has eight soft buttons but no hi-res screen. The SPA502G IP Phone supports a single line and has no soft buttons. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G has eight lines and eight programmable buttons. The SPA509G VoIP phone supports 12 lines and has 12 soft keys. The SPA512G IP Phone supports four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has soft keys, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color screen, supports five lines, and features five programmable keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty IP voice endpoints intended for infrequent-use settings such as cafeterias, elevators, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit display, an integrated Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a single-line endpoint without a display and uses a hook switch for call transfer and joining a conference.

Cisco's 7800 family of economical IP phones are VoIP desktop endpoints with backlit monochrome displays, four programmable keys, 11 dedicated buttons, an integral Ethernet switch with Power over Ethernet, and a speakerphone. The 7800 Series IP Phones support only the SIP call control protocol. All models in Cisco's 7800 line incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, available on the higher end 7800 units, cuts after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for shared areas as well as for workers with occasional-to-light voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is available via an optional wideband handset. Cisco's IP Phone 7821 is a two-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only model in the 7800 line that provides Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line endpoint targeted for administrative staff, call center personnel, and supervisors who have heavy call needs.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 pixel color display, a 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones have a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that features desktop units, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 fixed-feature keys. Cisco's IP Phone 8811 features a monochrome screen and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco Wireless IP Phone Integration ConsultantsCisco's wireless IP phones are hardened Wi-Fi devices designed for workers who are on the move within office, warehouse, retail or other venues where IT management requires portable phones that offer more control, security and durability than is possible with the BYOD mode of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile on-premises workers the benefits of voice over wireless LAN communications in workplaces with 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone includes a 2.4 inch color screen, a durable case designed for shock resistance and IP67 for particulate and moisture resistance, long-life batteries, a full-duplex speakerphone, and a Bluetooth 4.0 transceiver to support cordless headsets. Cisco's 8821-EX Wireless IP Phone adds anti-sparking protection for hazardous environments. The 8821-EX also has a case composed of yellow plastics, which makes the device easy to locate in an emergency. Learn about Progent's Wireless VoIP Phone integration and troubleshooting consultants.

Cisco 9900 Series Voice over IP Phones Professional ServicesCisco's legacy 9900 line of advanced IP phones mix high-definition voice with hi-res color displays to provide a rich collaborative communications solution for knowledge professionals and executive management. The two models in the 9900 family incorporate a Standard Definition 24-bit color screen, a Bluetooth transceiver to support a broad selection of headsets, and a built-in 1 GE Ethernet port. The Cisco Power Save feature is offered as an option and can cut off-work power consumption by 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 IP Expansion Modules for adding programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi radio for deployment with Voice-over-wireless LAN (VoWLAN) environments, and 4 programmable touchscreen keys to invoke Cisco UC features. The 9971 allows up to 3 IP Color Key Expansion Modules for expanding customizable line and function keys.

Unified Communications Applications
Within Cisco's Unified Communications platform, IP voice, video, and other UC applications are physically separate from the call/voice processing mechanism, and they may be anywhere within the network. A single network framework provides a versatile environment for powerful applications and provides a solid basis for future convergence-based software. Cisco cooperates with leading technology partners to offer a wide range of IP telephony and IP video applications and devices. Cisco also supports the capability to create and administer customized in-house programs.

Unified Communications application software available from Cisco and supported by Progent include:

Jabber
Jabber is a converge media client application that provides presence, instant messaging, business-quality voice, HD video, voice messaging, desktop sharing, and online conferencing features for Windows PCs, Macs, iPads and Android tablets as well as smartphones. Jabber is an evolution and combination of the Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important improvements in the areas of video capabilities and desktop screen sharing, and expanding the collaboration environment to more operating systems and devices. Jabber works with Cisco Unified CM for call and session control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for conferencing.

Because Jabber utilizes popular communication protocols, it can communicate with a wide range of non-Cisco platforms. As an example, Extensible Messaging and Presence Protocol (XMPP) enables Cisco Jabber users to trade instant messaging and presence information with other XMPP clients including as Adium for Mac OS, IBM Sametime, and Microsoft Lync. Jabber features can be accessed from Microsoft Office programs including Microsoft Outlook and SharePoint. This cross-platform support maximizes productivity by providing a common end-user experience and accommodating the BYOD paradigm of networking. Progent can provide the assistance of Microsoft-certified Exchange consultants and SharePoint experts who can show you how to use Jabber with Microsoft's popular collaboration products. Progent also offers help with iPhone and iPad integration and Google Android phone and tablet integration to help you to increase the business value of your BYOD ecosystem.

WebEX Meeting Center
WebEX Meeting Center enables web and video meetings for users with a browser or virtually any PC or mobile computer. Cisco WebEx is offered as software as a service (SaaS) through the Cisco WebEx Cloud. This makes it simple to deploy and scale, reduces the cost of management, eliminates high initial expenditures, offers high availability and enterprise-class data protection, and delivers consistently high throughput. Important features include support for sharing specific content or your whole screen with remote attendees in real time, the ability to add rich media into presentations including PowerPoint and Flash videos, session and content recording plus editing and playback for training and demonstrations, single sign-on (SSO) and support for Cisco collaboration applications such as Jabber and Cisco TelePresence, plus strong data protection and encrypted connections with strict policy management.

WebEx Meeting Center Web Conferencing Consultants

Cisco WebEx Meeting Center runs on Microsoft Windows, Apple Mac, and Linux-powered PCs and permits mobile workers to start, schedule, and take part in meetings on Google Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also launch online meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of IM solutions.

Cisco TelePresence Products for In-house Video Conferencing Infrastructure
For midsize organizations and enterprises who wish to build an on-premises or hybrid in-house/cloud solution for teleconferencing, Cisco offers a portfolio of Cisco TelePresence platforms that deliver high-quality teleconferencing for attendees with virtually any endpoint device at any location. Cisco TelePresence Server is a scalable video conferencing bridge that works with Cisco Unified Communications Manager to bring multiparty telepresence to unified communications deployments and can extend meetings to incorporate cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of how teleconferencing bandwidth and features should be allotted for each attendee, allowing administrators to specify the precise service level and experience required for each user. Cisco TelePresence Content Server collects video and presentations for live distribution and video on demand playback.

Cisco's Unity Connection and Unity Express for Unified Voicemail and Automated Attendant
Cisco's Unity Connection, an integrated extension of Unified CM, is a converged voicemail system that accelerates teamwork by offering flexible set of options for retrieving voice messages within a framework that is easy to deploy and maintain. Unity Connection lets you read and manage your voice messages from your Exchange inbox, web browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Unity Connection also provides sophisticated speech-recognition capabilities for hands and eyes free operation and extensive Automated Attendant functions such as intelligent routing for inbound calls and easily customizable call-screening and message-notification options. The Unity Connection platform runs as a fully virtualized system that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can support as many as 20,000 voice mailboxes on each server.

Unity Express (CUE), available in select Cisco ISR routers, provides cost-effective voicemail, unified messaging, IVR, and automated-attendant services for small to medium businesses (SMBs) and enterprise satellite offices with as many as 500 voice mailboxes. Unity Express permits you to manage voicemail via a Cisco Unified IP Phone display, a browser, or your email system. Integrated Services Routers for which Unity Express is available as an advanced integration module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent offers certified configuration and support services for all ISR routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates with Unified Communications Manager and desktop agent applications such as Finesse to provide automatic call distribution capabilities that allow an organization to match customers with the proper sales or service agent. Unified CCE or UCCE features intelligent call routing, computer telephony integration, support for multichannel customer contact management, network call queuing, interactive voice response (IVR) and advanced enterprise-wide reporting to simplify the deployment and administration of a large-scale contact center. Cisco platforms incorporated in UCCE's client contact management solution include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX or CCX) offers a packaged solution for creating a customer interaction management center for branch or midmarket deployments that handle as many as 400 agents. Several packages are available, plus a selection of optional advanced features. Unified CCX works with Cisco Unified Communications Manager and provides intelligent call distribution, contact interaction management, integrated reporting, IVR, and management of voice, email, chat, and social media inquiries. Unified Contact Center Express comes with Finesse, a web-based customizable desktop agent that requires no client-side installation. Optional advanced features include conditional routing, estimated-wait-time messages, and workforce and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach, makes it possible for users to be called via a single phone number that rings at the same time on their desktop IP Phone and their mobile phone. Users can transfer live calls between their Cisco VoIP phone and their cell phone seamlessly. Unanswered calls can be redirected to a Unity or Unity Connection account. Users can create their own access lists that specify which calls are extended to alternate endpoints.

Prime Collaboration
Cisco Prime Collaboration offers an automated platform for initial installs and for ďday 2Ē moves, additions, changes, and deletions. A user-friendly console provides a unified view of a user and the subscriber's services. Prime Collaboration Provisioning significantly accelerates company-wide rollouts and reduces the effort required for future updates. Prime Collaboration in addition offers management analytics that show application adoption and usage rates, enabling organizations to optimize resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco converged communications deployments to connect with other systems and with clients operating beyond the firewall. Cisco's line of gateways provide UC support for a wide variety of gateway as well as session-border-control applications.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is an advanced unified communications and collaboration gatekeeper that allows organizations to provide team members, suppliers, customers, or business partners who are using different network environments, collaboration platforms, or endpoint devices to access to Unified Communication services. The Expressway gateway works with an enterprise Cisco Communications Manager system or Cisco BE6000, or can be run through the cloud with Cisco HCS to make collaboration more universal. Important features of Cisco Expressway are:

  • Mobile and Remote Access: Off-site workers with any Jabber-supported client or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on and of TLS security and are able to access all their Jabber applications (high-definition video, high-quality voice, content instant messaging, and realtime presence) without the extra step of a VPN. Also, telecommuters can utilize their Cisco TelePresence endpoints without the need for a VPN, delivering a user experience at home that is the same as the corporate office.
  • Jabber Guest Support: Expressway is integral for enabling Jabber Guest, which permits ďguestsĒ to communicate with your business simply and safely using streamlined browser and mobile video calls.
  • Cisco Cloud Access: Cisco Expressway can act as a gateway that connects between onsite Cisco or third-party collaboration solutions and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway offers a world-class, scalable teleconferencing environment that transparently integrates business-quality voice, high-definition video, and data sharing to any client, anywhere, using any endpoint.
  • Interoperability: In case your company already has non-Cisco video products, Cisco Expressway can assist you to migrate easily to Cisco products whenever it makes business sense. Cisco Expressway provides video compatibility with industry standard H.323, H.264 Scalable Video Coding, or Session Initiation Protocol environments. Internetworking standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 Scalable Video Coding to H.264/AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is an enterprise-class session border controller that interconnects unified communications networks to the IP public switched telephone network. In addition to offering session border control, Cisco Unified Border Element delivers easy and affordable collaboration outside the corporate firewall. Important unified communications features enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-media-connected audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) solutions
  • Policy-based security evaluation of voice calls
  • B2B teleconferencing over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be enabled on many of Cisco's enterprise-class router platforms, which include Cisco's ASR 1000 Series, the ISR 4000 Series, the ISR G2 Series, and high-end models of Cisco's 800 Series fixed-configuration routers. Cisco's virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) Series is an early VoIP and unified communications solution for small businesses. UC500 packages provide voice, data, voicemail, auto attendant, IP video, security, and WiFi capabilities, work with older Cisco VoIP endpoints, and support public switched telephone network interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a complete unified communications ecosystem

All UC500 series bundles include a compact switch appliance with 8 PoE ports and additional FXS and foreign exchange office (FXO) interfaces, a firewall, and VPN support. Integrated WiFi is optional. VoIP user capacity can be expanded by attaching Cisco Catalyst Express switches. Every UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 FXS and 4 FXO ports. The Cisco UC540 package allows 32 users and has 8 foreign exchange office interfaces. The Cisco UC560 system supports 48 VoIP clients and 12 foreign exchange office interfaces.

Progent's seasoned VoIP consultants can assist you to support your legacy UC500 VoIP gateway or plan and carry out an efficient migration to a current VoIP solution like the Cisco cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers remote or onsite access to a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help you to plan, install, manage and repair converged communications environments built on Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco engineers have in-depth backgrounds supporting Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications like Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing products, communication gatekeepers, utilities incorporated into Cisco Catalyst switches and routers. Progent can also offer support for technologies like Cisco SRST, Cisco Unified Border Element, SIP gateways, Call Admission Control, IP voice trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP integration consultants can in addition help you to create SIP connectivity environments that include SIP VoIP phones and video endpoints, SIP-based CUBE trunks, SIP conferencing and SIP management tools via Cisco Unified CM.

Progent's application programmers can build specialized unified communications applications that will enable your company to integrate the telephony capabilities of Cisco Unified Communications Manager into your business processes for enhanced efficiency. Progent can audit your current network and Internet access infrastructure to make sure your system is optimized to accommodate business-quality Voice over IP and high-definition video, assist you to choose and deploy Cisco hardware and software that make sense for your present needs and downstream growth objectives, and interface your Cisco collaborative communications products with products from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to develop, carry out, and validate a comprehensive security strategy for your unified communications ecosystem. Also, Progent can assist you to deploy Cisco high-availability mechanisms like Cisco Unified Survivable Remote Site Telephony (SRST) to provide affordable call control redundancy in remote-branch and telecommuter environments, and Progent's disaster recovery preparedness experts can help you develop a sensible disaster recovery strategy to ensure the availability of your business-critical communications system.

Cisco Unified Communications Manager/CallManager Upgrade Services
Releases of Cisco Unified CM earlier than 8.6 and every release of its predecessor CallManager have arrived at end-of-life. This means Cisco will cease to enhance, repair, or validate this older software. Security patches for this business-critical product will stop, which in some circumstances may cause regulatory compliance or even legal liability issues.

Progent will continue to offer world-class support services for end-of-life editions of Cisco Unified Communications Manager and CallManager, but if your business is now running an out-of-dated release of this pivotal application you should start immediately to prepare for your upgrade. Progent's Cisco-certified consulting professionals can assist your company to upgrade smoothly to the latest edition of Cisco Unified CM and can routinely save clients as much as 50% off consulting service expense versus competing computer service companies because of Progent's documented procedures and experience in this practice area. By adhering to best practices, Progent can make sure your organization gets a fast payback on your investment by helping you take full advantage of the new and improved feature set, lower administrative and support costs, more engaging collaboration, and tighter data protection offered by the latest version of Unified CM.

Progent's upgrade services include return-on-investment analysis, project management or co-management, system testing and validation, Cloud connectivity, configuring collaboration endpoints from Cisco and third-party vendors, mobile integration, security and compliance consulting, management automation, disaster recovery/business continuity planning, network architecture design, training, and ongoing consulting services and troubleshooting. Progent also has put together ultra-affordable migration packages to keep your costs visible and affordable.

To see additional details concerning Progent's professional expertise for Cisco networking products, select a subject:

If you wish to ask Progent about consulting help for Cisco technology, call 1-800-993-9400 or visit Contact Progent.