Cisco Voice over IP ConsultingExchanging real-time voice and video over Internet Protocol (VoIP and Video over IP) has evolved from simply being being a savvy technique to cut phone carrier bills to a strategic technology for competitive advantage. Unified IP communications, once restricted to integrating Internet-based voice and faxes on a single system to replace expensive PBX equipment, today encompasses voice and video, mobility, IM, presence, services, and more all in a cohesive framework that is manageable, extensible, protected, resilient, cost-effective, and user friendly.

Cisco is the global leader in providing solutions for supporting the current model of unified communications (UC). Cisco's UC architecture enhances the productivity of information networks by cutting operational costs; integrating multiple collaboration features with familiar software applications to increase user output; supporting teamwork among employees, associates, and suppliers to save time and improve business outcomes; and streamlining the administration of your communications environment.

Cisco's UC solutions address several main product categories:,

  • Call Control Agents for managing rich media calls and sessions
  • Collaboration Phones and Softphones to optimize worker engagement
  • Unified Communications Software Applications for easy access to presence, IM, voice and video, phone messages, white boarding, and voice/video conferencing
  • IP Gateways for interfacing with public networks and teleworkers
Progent offers the remote or onsite consulting services of a Cisco-certified CCIE (Collaboration) expert who can help organizations of any size to plan, configure, manage, upgrade, expand, relocate, and repair Cisco UC products so that you maximize the business value of your UC investment. Progent can deliver expert consulting for every facet of Cisco's UC solutions such as call processing and control tools, VoIP and softphones, and immersive telepresence platforms. Progent also provides expertise for Cisco's realtime media-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IOS voice gateways.

Call Control Software - Unified Communications Manager (CallManager)
Cisco IP Communications ConsultantsThe call-processing agent is the centerpiece of Cisco's IP Communications solution and provides the flexibility to implement a centralized call-processing design, a decentralized model, or a combination of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands corporate phone capabilities to packet products such as VoIP phones, media management appliances, Voice over IP gateways, and mixed media programs across the IT environment. Unified Communications Manager supports extra mixed media services such as unified messaging, video conferencing, and group-based customer communication networks.

The most recent release of Unified Communications Manager, formerly known as CallManager, includes a wealth of enhancements that expedite ROI by lowering administrative and maintenance expenses, increasing worker output, facilitating collaboration, supporting the bring-your-own-device (BYOD) model of computing, elevating security, and making optimal use of network resources. Headline innovations include automatic dial-plan replication, simplified certificate control, extended support for single sign-on for managers and end users, device-agnostic call recording, on-the-road connectivity with no need for VPN, a new self-provisioning interface that makes it simple for users to set their preferences for all endpoint devices, and support for Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a centralized Unified Communications Manager cluster to manage call processing for users at distributed locations, administrators can help achieve non-stop phone operation through Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for Cisco routers. If a WAN link fails, Cisco SRST incorporated in the router offers basic Cisco UC Manager functions until the link is repaired. For information about Progent's consulting support services for Cisco ISR routers, refer to consulting support for Cisco Integrated Services routers.

For small businesses, branch locations, and retail deployments that do not require the complete functionality offered by Unified CM, Unified Communications Manager Express, formerly named CallManager Express offers a budget-friendly solution that meets the needs of sites with up to 450 users. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco ISR router, smaller offices can rapidly deploy a converged voice/data solution.

Cisco's BE6000 is a family of one-stop platforms that offer essential collaboration capabilities such as routing, IP gateway, premium voice/video, messaging, IM and presence, voice and video conferencing, and paging services, enabling any end user to collaborate on any device from anywhere. All Business Edition 6000 solutions come packaged preinstalled with virtualization and Unified Communications applications, making implementation fast and simple and cutting operating expenses for companies with as many as 1000 employees. All BE6000 systems are shipped preinstalled with a virtualization hypervisor and UC applications software. Organizations can simply activate Unified Communications applications when their needs grow.

The office-in-a-box BE6000S includes five standard unified communications applications preloaded on one integrated 2921V router/IP gateway/virtualized E1600 M2 server platform and supports a maximum capacity of 150 workers and 300 devices. The mid-market Business Edition 6000M supports 4 unified communications application options activated on a single virtualized Cisco UCS C220 M4 server and supports a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H includes eight unified communications software application options activated on a single virtualized C220 M4 server platform and can handle as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager (CallManager), visit Cisco Unified Communications Manager (Unified CM) and CallManager design, configuration, migration and troubleshooting.

IP Phones: VoIP and IP Media Endpoints
A collaboration endpoint is a user instrument, and can be a physical phone set or a soft phone program on a PC or mobile computer. In the IP environment, each VoIP phone is Ethernet connected. Voice over IP phones offer all of the functions that an analog phone handset has, but Voice over IP phones can also offer additional features including being able to connect to websites or run business applications.

Cisco VoIP Phones ConsultantsIn contrast to conventional Private Branch Exchange technology, in a Cisco IP communications network you can implement almost instant relocations, additions, and modifications. You merely move the VoIP handset to its new location, plug it into the Ethernet jack, and the device registers itself with Cisco Unified Communications Manager. All client privileges and settings are automatically replicated, eliminating the expense and delay of sending technicians to rewire connections. An additional useful capability is location independence, which enables you to log into any Cisco IP phone and receive your personal phone number and privileges.

Cisco provides a wide selection of VoIP phones. Cisco's entry-level SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications (DECT) devices offering high-quality audio, support for hosted Internet Protocol telephony environments or an IP private branch exchange, simple installation and highly secure remote installation, unobtrusive software upgrades, and browser-based set up. The value-priced SPA301 is a single-line IP phone with no screen or speakerphone function, a base dialer with one Ethernet connector, and a wired handset with no keys. The SPA302D, designed solely for use with Cisco's SPA232D DECT Analog Telephone Adapter, is a multiple-line wireless Digital Enhanced Cordless Telecommunications (DECT) handset that supports 10-lines, a 176 x 220 pixel color screen, and a dial pad with speakerphone capability. Cisco's SPA303 is an economical three-line IP phone with two switched Ethernet ports, a 128x64 mono screen and a speaker.

Cisco SPA500 Series IP Phones Consulting ServicesThe SPA500 Series IP phones are low-cost devices with support for SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing support. Most models have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no LCD screen. The SPA502G VoIP phone supports a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four programmable keys. The SPA508G has eight lines and eight soft buttons. The SPA509G supports 12 lines and has 12 soft keys. The SPA512G has four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has programmable buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 color screen, supports five lines, and features five soft keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints designed for infrequent-use environments like cafeterias, elevators, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono non-backlit display, an integrated Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a single-line device without a display and uses a hook switch for call transfer or joining a conference.

The 7800 line of budget-priced IP phones are VoIP desktop devices featuring backlit mono screens, four soft keys, 11 fixed-feature keys, an integral Ethernet port with Class 1 PoE, and a speakerphone. The 7800 Series support only the SIP signaling protocol. All models in Cisco's 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, available on the higher end 7800 models, cuts off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for shared areas and for employees with occasional-to-light voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available via an optional handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only model in the 7800 series to support 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line endpoint intended for administrators, contact center agents, and managers who have heavy voice communications needs.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 pixel color display, an integral 1xGb Ethernet switch, Class 3 PoE, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones have a 5-inch screen and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a portfolio of SIP-based endpoints that includes desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated buttons. Cisco's IP Phone 8811 includes a mono display and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration and Troubleshooting SupportCisco's wireless IP phones are hardened Wi-Fi handsets intended for workers who are on the move within campus, warehouse, retail or other venues where IT management requires portable phones that provide more control, security and durability than is achievable with the Bring-Your-Own-Device style of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones provide mobile on-premises users the benefits of voice over wireless LAN (VoWLAN) technology in environments with 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless VoIP Phone includes a hi-res color screen, a durable shell rated Mil-SPEC 810G for shock resistance and IP67 for particulate and moisture resistance, extended batteries, a built-in speakerphone, and an integrated Bluetooth transceiver to support cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds spark suppression for use in potentially combustible environments. The 8821-EX also features a case fabricated of yellow plastics, which makes it easier to find the event of a crisis. Find out about Progent's Cisco Wireless VoIP Phone integration and troubleshooting support.

Cisco 9900 Voice over IP Phones Professional ServicesCisco's legacy 9900 line of high-performance IP phones combine high-quality voice with business-grade color screens to provide a productive multimedia communications solution for knowledge professionals and executives. The two IP phones in the 9900 line feature an SD 24-bit color display, a Bluetooth 2.0 radio to support a wide choice of headsets, and an integrated 10/100/1000 Ethernet port. Cisco's Power Save function is optional and can reduce off-work power use by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 IP Color Key Expansion Modules for expanding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi transceiver for deployment with voice-over-wireless LAN networks, and 4 programmable touchscreen keys to access Cisco UC functions. The 9971 IP phone supports up to 3 Cisco IP Color Key Expansion Modules for adding customizable line and function keys.

Unified Communications Applications
Under Cisco's Unified Communications platform, IP telephony, IP video, and other converged applications are physically separate from the call/voice processing mechanism, and they may be at any location within the system. A cohesive network framework offers a versatile environment for feature-rich business applications and provides a firm foundation for downstream convergence-based applications. Cisco cooperates with leading technology vendors to provide a broad range of IP telephony and IP video applications and products. Cisco also supports the capability to develop and manage specialized in-house applications.

Unified Communications application software available from Cisco and supported by Progent include:

Jabber is a unified communications application that supports presence, IM, business-quality voice, video, voice messaging, desktop sharing, and online conferencing capabilities for PCs, Apple Macs, Apple and Android tablets plus smartphones. Jabber is a rebranding and combination of the Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with major improvements to video capabilities and desktop screen sharing, and expanding the collaboration environment to more platforms and endpoint hardware. Cisco Jabber works in conjunction with Cisco Unified Communications Manager for call and session management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voice messaging and programmable attendant, and WebEX Meeting for online meetings.

Because Cisco Jabber is built around popular communication standards, it can interoperate with a broad selection of third-party products. For example, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber users to trade IM and presence data with a variety of XMPP clients including as Adium for Mac OS, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber features are available from Microsoft Office programs including Microsoft Outlook and Microsoft SharePoint. This extensive platform support optimizes output by providing a common user experience and fully enabling the BYOD paradigm of networking. Progent can provide the assistance of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint programmers who can assist you to use Jabber with Microsoft's popular collaboration products. Progent also offers expertise with Apple iPhone integration and Google Android phone and tablet integration to assist your organization to enhance the business value of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center provides online meetings for participants using a browser or virtually any desktop or mobile computer. WebEx Meeting Center is offered as software as a service via the Cisco WebEx Cloud. This makes it easy to deploy and expand, streamlines administration, eliminates heavy up-front expenditures, features maximum uptime and world-class data protection, and provides consistently high performance. Important capabilities include the ability to share specific content or an whole screen with remote attendees in real time, the ability to embed rich media into your presentations including PowerPoint and Flash videos, session recording plus editing and playback for training, single sign-on (SSO) and integration with Cisco collaboration products like Jabber and TelePresence, plus stringent data privacy and encrypted access with strict policy control.

WebEx Meeting Online Conferencing Consultants

Cisco WebEx Meeting Center works with Windows, Apple Mac, and Linux PCs and permits mobile users to initiate, calendarize, and attend conferences on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate online meetings with a few clicks from Microsoft Office, Outlook, Notes, and a selection of instant messaging applications.

Cisco TelePresence Portfolio for In-house Video Conferencing Environments
For medium-size organizations and larger enterprises who wish to create an in-house or hybrid local/cloud solution for teleconferencing, Cisco provides a selection of Cisco TelePresence platforms that deliver high-quality video conferencing for participants with almost any IP endpoint at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that works with Cisco Unified CM to provide multiparty telepresence to converged environments and can extend meetings to support cloud-based WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of the way teleconferencing bandwidth and features are allocated for each attendee, enabling administrators to define the precise service level and user experience required for every user. Cisco TelePresence Content Server captures video and presentations for real-time streaming as well as video on demand viewing.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
The Cisco Unity Connection, an extension of Unified CM, is a converged voice messaging solution that facilitates teamwork by providing a variety of alternatives for accessing calls and messages within a framework that is simple to implement and administer. Unity Connection lets you access and manage your voicemail from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also offers sophisticated speech-recognition capabilities for hands and eyes free operation and powerful Automated Attendant features such as smart routing for inbound phone calls and custom call-screening and message-alert settings. The Unity Connection platform operates as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can support up to 20,000 voice mailboxes on each server.

Unity Express (CUE), available in select Cisco ISR routers, provides affordable voicemail, integrated messaging, IVR, and automated-attendant services for small to mid-size businesses and enterprise branch offices with up to 500 voice mailboxes. Unity Express allows you to manage voicemail messages via a Cisco Unified IP Phone screen, a browser, or your email system. Integrated Services Routers for which Cisco Unity Express is available as a network module or advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent can provide certified configuration and support services for all Cisco routers.

Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates closely with Cisco CUCM and desktop agent software such as Cisco Finesse to provide automatic call distribution capabilities that allow an organization to match customers with the proper sales or support person. UCCE features intelligent call distribution, computer telephony integration, support for multichannel customer contact management, network call queuing, interactive voice response and consolidated company-wide reporting to streamline the deployment and management of a modern customer contact center. Cisco products supporting UCCE's client contact management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX) offers an out-of-the-box solution for creating a customer interaction management center for branch or midmarket systems that handle up to 400 agents. Several packages are available, as well as a variety of optional advanced features. Unified CCX integrates closely with Unified Communications Manager and provides intelligent call distribution, client interaction management, reporting, interactive voice response, and management of voice, email, chat, and social media inquiries. Cisco Unified CCX comes with Cisco Finesse, a browser-based customizable desktop agent that requires no client-side software setup. Optional enhancements include conditional routing, expected-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach (SNR), makes it possible for users to be called from a single phone number that rings simultaneously on their desktop VoIP Phone and their mobile phone. Users can transfer live conversations between their Cisco VoIP phone and their cell phone without disruption. Unanswered calls can be transferred to a Cisco Unity or Cisco Unity Connection account. Users can create personal access lists that specify which calls get extended to different endpoints.

Prime Collaboration Provisioning
Cisco Prime Collaboration offers an automated process for first-time installs as well as for “day 2” moves, additions, changes, and deletions. A user-friendly console delivers a unified view of a subscriber and the user's services. Prime Collaboration significantly accelerates company-wide installations and minimizes the effort needed for future updates. Prime Collaboration also offers advanced analytics including application adoption and consumption rates, allowing administrators to make more efficient use of resources and further lower TCO.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco Unified Communications deployments to connect with other networks and with clients working beyond the firewall. Cisco's portfolio of communication gateways deliver UC services for a wide variety of gateway as well as session-border-control applications.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Cisco Expressway Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that enables companies to allow team members, suppliers, customers, or business partners who are using different network environments, collaboration platforms, or endpoint devices to access to Cisco Unified Communication features. Cisco's Expressway collaboration gateway works with an enterprise Cisco Communications Manager system or Cisco Business Edition 6000 (BE6000), or can be accessed via the cloud with Cisco HCS to make productive collaboration more universal. Key capabilities of Expressway are are:

  • Mobile and Remote Connectivity: Remote workers who have any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints get the convenience of single-sign-on (SSO) and of Transport Layer Security (TLS) and can connect to all their Jabber applications (video, business-quality voice, rich content instant messaging, and presence) without requiring the inconvenience establishing a VPN connection. Also, teleworkers have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, delivering a user experience at home the same as the corporate office.
  • Cisco Jabber Guest Support: Cisco Expressway is required for supporting Cisco's Jabber Guest, which allows “guests” to interact with your business easily and safely through streamlined browser and mobile multimedia phone calls.
  • Cisco Cloud Access: Cisco Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, scalable meeting experience that transparently combines high-quality voice, video, and content sharing to anyone, at any location, on any device.
  • Interoperability: If your organization already has non-Cisco video systems, Expressway can help you to migrate efficiently to Cisco technology whenever it makes business sense. Cisco Expressway provides video compatibility with industry standard H.323, H.264 SVC, or SIP environments. Interoperability standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 Scalable Video Coding to AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an advanced session border gateway that interconnects converged business communications networks to the public switched telephone network. In addition to offering session border control, CUBE provides simple and cost-efficient collaboration beyond the enterprise firewall. Important unified communications functions enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-media-connected audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) solutions
  • Policy-led evaluation of voice calls
  • Business-to-business telepresence over SIP
CUBE software can be licensed on Cisco IOS software and can be deployed on many of Cisco's enterprise router platforms, which include Cisco's ASR 1000, the ISR 4000 family, the ISR G2, and several models of Cisco's 800 Series fixed routers. The virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 Series is a VoIP communications system for small organizations. UC500 packages deliver voice, data, voicemail, automated attendant, video, firewall, and WiFi functionality, run with older generation Cisco VoIP endpoints, and support public switched telephone network (PSTN) interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the centerpiece of a complete unified communications ecosystem

All Cisco's UC500 packages include a compact switch with 8 PoE ports plus additional foreign exchange stations (FXS) and FXO interfaces, a firewall, and VPN support. Built-in WiFi is an option. User capacity can be increased by connecting with Cisco Catalyst Express switches. Each UC500 model also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 system supports 32 clients and provides 8 FXO interfaces. The Cisco UC560 package allows 48 users and 12 foreign exchange office interfaces.

Progent's Cisco-certified VoIP consultants can help you to support your legacy UC500 VoIP system or design and implement an efficient upgrade to a current VoIP system like Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent can provide remote or on-premises help from a certified CCIE Collaboration consultant to assist your business to design, implement, administer and repair unified communications networks that incorporate Cisco Unified Communication technology in a centralized, distributed, or hybrid deployment. Progent's Cisco-certified engineers have in-depth experience integrating Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, Unified Communications applications like Cisco Jabber and Unity Connection, Cisco's teleconferencing technologies, communication gatekeepers, utilities built into Cisco switches and routers. Progent can also offer expertise with related technologies such as Cisco Survivable Remote Site Telephony, CUBE, H.323 gateways, Call Admission Control, IP voice trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure experts can also assist you to build SIP connectivity solutions that include SIP-based VoIP phones and video endpoints, SIP trunks, SIP conferencing and SIP management tools with CUCM.

Progent's custom application developers can build specialized IP telephony software that will enable your business to incorporate the capabilities of Cisco Unified Communications Manager into your company processes for enhanced productivity. Progent can revue your existing network and Internet connectivity infrastructure to determine whether your system is configured to support high-quality Voice over IP and HD video, assist you to choose and deploy Cisco products that make sense for your current needs and future growth goals, and interface your Cisco Unified Communications products with products from other suppliers. Progent's CISSP-ISSAP certified data security consultants can show you how to create, implement, and test an enterprise-wide security and compliance plan for your converged communications ecosystem. In addition, Progent can assist your organization to configure Cisco fault-tolerant mechanisms like Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control redundancy in remote-branch and home-office environments, and Progent's disaster recovery preparedness consultants can help you develop a sensible disaster recovery plan to ensure the availability of your crucial unified communications system.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Versions of Cisco Unified Communications Manager 8.6 lower than 8.6 and all releases of CallManager have arrived at end-of-life. This means Cisco will cease to enhance, repair, or test the product software. Security patches for this pivotal application will end, which in certain situations may cause regulatory compliance or potential liability issues.

Progent continues to offer comprehensive support services for end-of-life versions of Cisco Unified Communications Manager and CallManager, but in case your company is now running a legacy release of this essential application you should start now to plan your migration. Progent's Cisco-certified consulting professionals can assist your company to migrate smoothly to the latest version of Cisco Unified CM and can routinely save customers as much as 50% off consulting service fees compared to competing IT service firms thanks to Progent's documented procedures and hands-on experience in this area. By adhering to leading practices, Progent can make sure your business sees a fast payback on your IT investment by showing you how to take full advantage of the enhanced features, lower administrative and maintenance expense, more productive collaboration capabilities, and stronger data protection provided by the current version of Unified CM.

Progent's migration consulting services include return-on-investment assessment, project management or co-management, pilot testing, Cloud connectivity, configuring endpoint devices from Cisco and other providers, mobile integration, data protection consulting, management automation, disaster recovery planning, network topology design, training for IT staff and end users, and continuing consulting services and troubleshooting. Progent also has put together fixed-priced migration service bundles to make sure your costs are visible and under control.

To find out additional details about Progent's engineering help for Cisco solutions, choose a subject:

To contact Progent about engineering help for Cisco networking, call 1-800-993-9400 or see Contact Progent.

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