Exchanging live voice and video over IP has advanced from simply being being a savvy way to cut phone carrier bills to a required technology for productive collaboration. Unified IP communications, once limited to managing Internet-based voice and faxes on one network platform to replace expensive PBX equipment, now encompasses rich media, mobile communications, IM, real-time presence, collaboration services, and more in a single framework that is manageable, scalable, secure, resilient, cost-effective, and intuitive.
Cisco is the market leader in providing the hardware and software infrastructure required to support the modern model of unified communications (UC). Cisco's UC solution enhances the efficiency of information networks by cutting operating costs; combining rich media features with popular software applications to increase worker output; supporting teamwork among workers, associates, and suppliers to save time and improve business outcomes; and simplifying the management of your communications ecosystem.
Cisco's Unified Communications technology cover several important product categories:,
Progent can provide the online or on-premises consulting services of a certified CCIE (Collaboration) specialist to help organizations of any size to plan, install, administer, migrate, expand, move, and troubleshoot Cisco UC products so you can realize the greatest competitive value of your communications system. Progent can provide world-class consulting for every element of Cisco's UC solutions such as call management tools, IP phones and softphones, and immersive telepresence platforms. Progent also provides consulting and support services for Cisco's rich media-optimized network infrastructure products including Integrated Services routers, Catalyst switches, ASA firewalls, and IOS voice gateways.
- Call Control Platforms for managing rich media calls and sessions
- Communications Phones and Softphones to optimize worker productivity
- Unified Communications Applications for simplified access to real-time, chat, voice and video, voice messages, white boarding, and conferencing
- IP Gateways for accessing outside networks and remote users
Call and Session Processing Agents - Unified Communications Manager/CallManager
Cisco's call-processing agent is the centerpiece of Cisco's IP collaboration solution and provides the versatility to deploy a central call-processing design, a decentralized model, or a combination of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) extends enterprise phone features to packet devices such as IP phones, media processing devices, Voice over IP gateways, and multimedia applications across the IT environment. Unified Communications Manager enables additional mixed media functions such as unified messaging, video conferencing, and group-based customer interaction networks.
The latest release of Unified Communications Manager, formerly known as Cisco CallManager, includes a variety of enhancements that expedite ROI by lowering management and support costs, improving worker output, facilitating collaboration, accommodating the bring-your-own-device (BYOD) model of working, fortifying data protection, and allowing efficient utilization of IT resources. Headline innovations include automatic dial-plan replication, simplified certificate management, expanded support for standards-based single sign-on (SSO) for administrators and users, device-independent call recording, on-the-road access with no need for VPN, a new self-care utility that makes it simple for end users to select their options for all endpoints, and support for Transport Layer Security for mobile clients.
When you deploy a centralized Unified Communications Manager cluster to manage voice processing for customers at distributed sites, IT managers can help ensure continuous phone service through Cisco SRST, an IOS Software image for routers. If a Wide Area Network link breaks, Cisco SRST in the router provides core UC Manager functions until the link is returned. To learn about Progent's consulting support services for Cisco ISR routers, see consulting and troubleshooting support services for Cisco Integrated Services routers.
For small business networks, branch offices, and retail environments that do not require the complete functionality available from Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express offers a cost-effective solution that meets the needs of locations with up to 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can rapidly deploy a converged voice/data environment.
The Cisco BE6000 is a line of end-to-end platforms that offer essential collaboration features including routing, IP gateway, high definition voice and video, messaging, chat and real-time presence, conferencing, and paging support, enabling any user to connect on any device from anywhere. All solutions are shipped preinstalled with virtualization and Unified Communications applications software, making deployment quick and simple and cutting cost of ownership for companies with as many as 1000 employees. All BE6000 solutions come preconfigured with virtualization and UC applications. You can instantly enable collaboration applications whenever their requirements evolve.
The small-scale Business Edition 6000S supports five standard collaboration applications preloaded on one combination 2921V ISR router/IP gateway/virtualized blade server device and can handle a maximum capacity of 150 users and 300 devices. The medium-scale BE6000M supports 4 unified communications software application options activated on a single virtualized Cisco C220 M4 server platform and can handle as many as 1000 users, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H includes eight collaboration application options enabled on a virtualized Cisco C220 M4 server and can handle up to 1000 users, 2500 devices, and 100 contact center agents.
For more details about Progent's support for Unified Communications Manager (CallManager), see Unified Communications Manager (Unified CM) and Cisco CallManager planning, configuration, upgrades and troubleshooting.
IP Phones: VoIP and IP Video Endpoints
A communications endpoint is an end-user instrument, and can be a hardware phone or a software phone application on a PC or mobile computer. In the Internet Protocol environment, every VoIP handset or soft phone is Ethernet connected. IP phones have all of the capabilities that an ordinary telephone has, but IP phones often provide extra features including being able to connect to the web or host productivity-enhancing software.
Unlike conventional Private Branch Exchange technology, in a Cisco IP communications environment you can perform virtually instantaneous relocations, adds, and changes. You simply take the IP handset to its new location, plug it into an Ethernet connection, and the phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All user rights and configurations are programmatically replicated, eliminating the cost and hassle of dispatching support personnel to rewire connections. Another helpful feature is extension mobility, which allows you to log into any Cisco VoIP phone and get your own phone number and rights.
Cisco provides a broad selection of Unified CM hardware endpoints. Cisco's low-cost SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications screenless or monochrome devices offering wide-band audio, support for hosted IP telephony systems or an IP private branch exchange (PBX), simple deployment and safe online provisioning, transparent software updates, and web-based configuration. The value-priced SPA301 is a one-line VoIP phone with no display or speakerphone function, a base dialer with a single Ethernet connector, and a corded handset without a keypad. The SPA302D, designed exclusively for use with the Cisco SPA232D DECT ATA (Analog Telephone Adapter), is a multiline wireless Digital Enhanced Cordless Telecommunications (DECT) handset that supports 10-lines, a 176 x 220 color screen, and a dial pad with speakerphone capability. The SPA303 is an economical three-line SIP-based phone with dual Ethernet ports, a 128x64 monochrome graphical display and a speakerphone.
The SPA500 family IP phones are low-cost endpoints that support SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, Power over Ethernet, and voice conferencing support. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G has eight lines and has eight programmable buttons but no hi-res screen. The SPA502G has a single line and has no soft buttons. The SPA504G VoIP phone supports four lines and has four programmable keys. The SPA508G IP Phone supports eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and features 12 soft keys. The SPA512G has four lines, no soft buttons and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has soft buttons, and supports 10/100/1000 Ethernet. The high-end SPA525G2 VoIP phone has a 320 x 240 color screen, supports five lines, and includes five programmable buttons.
Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints intended for infrequent-use settings such as cafeterias, hallways, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit screen, a Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a one-line device without a display and uses a hook switch for call transfer or joining a conference.
The 7800 Series of value-priced IP phones are VoIP desktop devices with backlit mono screens, four soft buttons, 11 fixed-feature keys, an Ethernet port with Class 1 Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP signaling protocol. All models in Cisco's 7800 line feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, available on the advanced 7800 models, cuts after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for shared locations and for employees with occasional-to-light call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered through an extra-cost handset. Cisco's IP Phone 7821 is a two-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only unit in the 7800 line that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device targeted for administrative staff, call center personnel, and supervisors who have significant call requirements.
The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 color screen, a 10/100/1000 Ethernet switch, Class 3 PoE, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones include a 5-inch screen and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable keys.
Cisco's IP Phone 8800 Series is a portfolio of SIP-based IP phones that includes desktop units, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 fixed-feature buttons. Cisco's IP Phone 8811 features a monochrome screen and supports Class 2 PoE. The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.
Cisco's wireless VoIP phones are hardened Wi-Fi handsets intended for workers who are on the move within office, warehouse, retail or other environments where IT management wants portable phones that provide more administrative control, data security and ruggedness than is achievable with the Bring-Your-Own-Device mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move on-premises workers the benefits of voice over wireless LAN (VoWLAN) communications in workplaces that support 802.11x Wi-Fi. The 8821 Wireless IP Phone features a hi-res color display, a rugged case designed to withstand dropping and IP67 for particulate and moisture resistance, long-life batteries, a speakerphone, and an integrated Bluetooth 4.0 radio for hands-free operation with cordless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for potentially combustible environments. Cisco's 8821-EX also has a case fabricated of industry-standard yellow plastics, which makes it easier to locate the event of an emergency. Learn about Progent's Wireless VoIP Phone integration and troubleshooting consulting.
Cisco's discontinued 9900 Series of high-performance VoIP phones combine high-quality voice with high-resolution color displays to offer a rich multimedia communications solution for knowledge professionals, managers, and executives. The two models in the 9900 line have a Standard Definition 640x480 pixel color screen, a Bluetooth 2.0 transceiver to work with a broad range of headsets, and a built-in Gigabit Ethernet port. The Cisco Power Save function is offered as an option and can lower off-work power use by 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 IP Color Key Expansion Modules for adding programmable line and feature keys. The IP Phone 9971 features a 5.6-inch display, an integrated Wi-Fi transceiver for connecting to voice-over-wireless LAN networks, and 4 programmable touchscreen keys to invoke Cisco Unified Communications features. The 9971 IP phone allows up to 3 Cisco IP Expansion Modules for expanding programmable line and function keys.
Unified Communications Applications
Within Cisco's Unified Communications platform, IP telephony, video, and other converged applications are physically independent from the call-processing and voice-processing mechanism, and they may be at any location within the system. A single connectivity infrastructure offers a versatile platform for feature-rich applications and acts as a solid basis for future convergence-based applications. Cisco cooperates with third-party IT industry companies to offer a broad range of IP phone and IP video software applications and devices. Cisco also supports the capability to develop and administer specialized internal programs.
Collaborative applications available from Cisco and supported by Progent's consultants include:
Cisco Jabber is a UC application that supports presence, IM, business-quality voice, high-definition video, voicemail, screen sharing, and real-time conferencing functions for Windows PCs, Macs, Apple and Android tablets and iPhones, Android phones, and Blackberries. Jabber is a rebranding and integration of the Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with important improvements in the areas of video capabilities and desktop sharing, and expanding the team experience to more operating systems and devices. Jabber operates in conjunction with Unified Communications Manager for call management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for online meetings.
Because Jabber is built around popular industry standards, it can interoperate with a broad range of non-Cisco products. For instance, XMPP enables Cisco Jabber users to exchange IM and presence information with various XMPP clients such as Adium for Mac OS, Sametime, and Microsoft Lync. Cisco Jabber capabilities are available from Microsoft Office applications such as Microsoft Outlook and Microsoft SharePoint. This cross-platform support optimizes output by providing a consistent user experience and accommodating the BYOD model of networking. Progent can provide the expertise of certified Exchange consultants and Microsoft SharePoint experts who can help you to use Jabber with Microsoft's premier collaboration products. Progent also offers help with Apple iPhone integration and management and Google Android smartphone and tablet integration to help your organization to increase the productivity of your BYOD ecosystem.
WebEX Meeting Center
Cisco WebEx Meeting Center enables online conferencing for users with a web browser or virtually any PC or handheld device. WebEx Meeting Center is delivered as software as a service through Cisco's WebEx Cloud. This makes it simple to roll out and expand, reduces the cost of management, eliminates high initial investment, offers high availability and enterprise-class security, and delivers consistently high throughput. Important capabilities include the ability to share discrete content or your entire screen display with remote participants in real time, the capability to embed rich media into presentations including PowerPoint and Flash animations, network-based recording plus playback for training, single sign-on (SSO) and support for other Cisco collaboration products such as Cisco Jabber and TelePresence, plus strong data protection and encrypted connections with tight policy control.
WebEX Meeting Center runs on Microsoft Windows, Mac, and Linux-powered desktops and allows mobile workers to launch, schedule, and participate in conferences on Google Android devices, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also launch online meetings with a few clicks from Microsoft Office, Microsoft Outlook, Notes, and a variety of IM applications.
Cisco TelePresence Products for In-house Video Conferencing Ecosystems
For medium-size organizations and larger enterprises who want to create an on-premises or hybrid in-house/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence products that enable high-quality and standards-based video conferencing for attendees with almost any IP endpoint at any site. Cisco TelePresence Server is an expandable video conferencing bridge that runs with Cisco Unified Communications Manager to provide multiparty telepresence to UC deployments and can extend meetings to include cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of how conferencing bandwidth and features are allotted for every individual participant, allowing administrators to specify the exact service level and user experience required for every user. Cisco TelePresence Content Server records video conference presentations for live streaming as well as video on demand (VOD) viewing.
Cisco's Unity Connection and Unity Express for Unified Voice Messaging
Cisco's Unity Connection, an integrated extension of Unified Communications Manager, is a unified voice messaging system that promotes teamwork by providing a variety of options for accessing voice messages within an environment that is easy to implement and maintain. Unity Connection allows you to access and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or a tablet. Unity Connection also offers sophisticated voice-recognition capabilities for hands and eyes free management and extensive Automated Attendant functions such as intelligent routing for incoming phone calls and easily customizable call-filtering and message-alert settings. The Cisco Unity Connection system operates as a fully virtualized system that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can support as many as 20,000 mailboxes on each server.
Unity Express (CUE), offered in select Cisco ISR routers, offers affordable voicemail, integrated messaging, IVR, and automated-attendant functions for small to medium businesses (SMBs) and corporate branch offices with as many as 500 voice mailboxes. Cisco Unity Express allows users to manage voicemail via a Cisco IP Phone screen, a browser, or your email client. ISR Routers for which Unity Express is available as a network module or advanced integration module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent offers certified deployment and support services for all Integrated Services Routers.
Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) works with Cisco CUCM and desktop agent apps like Cisco Finesse to provide automatic call distribution capabilities that allow an organization to connect customers with the proper sales or service agent. Unified CCE offers smart call distribution, computer telephony integration (CTI), multiple channel contact management, call queuing, interactive voice response and advanced enterprise-wide reporting to simplify the deployment and administration of a large-scale customer contact center. Cisco platforms incorporated in UCCE's customer interaction management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.
Unified Contact Center Express (Unified CCX) offers an out-of-the-box bundle for creating a customer contact center for mid-scale systems that support as many as 400 agents. Multiple packages are offered, as well as a selection of optional enhancements. Unified CCX works with Cisco CUCM and offers intelligent call routing, client management, reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media requests. Cisco Unified CCX includes Finesse, a web-based customizable desktop agent that requires no client-side installation. Optional enhancements include call-in-queue, estimated-wait-time announcements, and workforce quality management.
Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach (SNR), allows users to be called via one phone number that rings simultaneously on their desktop IP Phone and their smartphone. Users can transfer active calls between their Cisco IP phone and their smartphone without disruption. Unanswered calls can be transferred to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that specify which calls get directed to different endpoints.
Prime Collaboration Provisioning
Prime Collaboration Provisioning provides an automated platform for first-time installs and for follow-on moves, adds, changes, and deletions. A user-friendly console delivers a unified view of a subscriber and the subscriber's services. Prime Collaboration Provisioning significantly accelerates site installations and minimizes the time required to implement ongoing updates. Prime Collaboration also provides advanced analytics including technology adoption and usage rates, allowing organizations to make more efficient use of resources and further lower total cost of ownership.
Cisco Communications Gateways
Cisco's collaboration gateways allow Cisco converged communications networks to communicate with other systems and with users operating outside the firewall. Cisco's portfolio of communication gateways provide UC services for all types of gateway and session-border-control deployments.
Communications gateways available from Cisco and supported by Progent's certified consultants include:
Cisco Expressway Converged Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gatekeeper that enables organizations to allow workers, suppliers, consumers, or partners who are using various outside network environments, workgroup applications, or endpoint equipment to access to Cisco Unified Communication functions. Cisco's Expressway collaboration gateway works in conjunction with a Cisco CM deployment or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco Hosted Collaboration Solution to make collaboration more universal. Important capabilities of Expressway are are:
Cisco Unified Border Element
- Mobile and Remote Connectivity: Off-site users who have any Jabber-compatible device or telecommuters with Cisco TelePresence endpoints get the convenience of single-sign-on as well as TLS security and can access all their Jabber workloads (video, business-quality voice, rich content IM, and presence) without requiring the inconvenience starting a VPN connection. Also, telecommuters have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user environment at home the same as the corporate office.
- Cisco Jabber Guest Support: Cisco Expressway is critical for enabling the Cisco Jabber Guest, which permits ďguestsĒ to communicate with your organization easily and securely via streamlined web-browser and mobile multimedia phone calls.
- Cisco Cloud Connectivity: Expressway can act as a gateway that creates a path between on-premises Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway deliver an advanced, scalable conferencing environment that seamlessly combines voice, video, and content sharing to any client, at any location, on any device.
- Interoperability: In case your organization currently has third-party video technology, Expressway can assist you to migrate efficiently to Cisco products when you choose. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol environments. Interoperability capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 Scalable Video Coding to AVC/H.264.
The Cisco Unified Border Element is a collaboration edge session border gateway that interconnects unified communications networks to the public switched telephone network. Beyond providing session border control, Cisco Unified Border Element provides easy and cost-efficient collaboration outside the corporate firewall. Important collaboration functions enabled by CUBE include:
CUBE software can be licensed on Cisco IOS software and can be enabled on a broad range of Cisco's enterprise-class router platforms, including ASR 1000 Series, the ISR 4000 Series, the ISR G2 Series, and high-end models of the 800 Series fixed routers. Cisco's virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual application container.
- WebEx Cloud Connected Audio for SIP-media-connected audio conferencing
- Voice/Video recording
- Enterprise Call-center and interactive-voice-response (IVR) applications
- Policy-based evaluation of phone calls
- Business-to-business teleconferencing over SIP
Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 product line is an all-in-one VoIP and unified communications appliance and software package for small organizations. UC500 packages provide voice, data, voicemail, auto attendant, video, firewall, and WiFi functionality, run with older Cisco IP Voice endpoints, and support various public switched telephone network (PSTN) interfaces.
Cisco's discontinued UC500 VoIP switch was the heart of a complete unified communications ecosystem
All UC500 series bundles include a desktop switch with 8 Power-over-Ethernet ports plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) interfaces, a firewall, and VPN. Integrated WiFi is optional. User capacity can be expanded by attaching Cisco Catalyst Express switches. Every UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system supports 32 users and provides 8 FXO interfaces. The Cisco UC560 system supports 48 VoIP clients and 12 FXO interfaces.
Progent's seasoned VoIP consultants can assist you to support your legacy UC500 VoIP gateway or design and carry out a smooth upgrade to a current IP telephony and voicemail solution like the Cisco cloud-managed Business Edition 4000.
How Progent Can Assist You with Cisco IP Voice and IP Media Phones, CUCM, and Telepresence
Progent can provide online or onsite access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to help your business to design, install, administer and repair converged communications environments based on Cisco Unified Communication products in a centralized, distributed, or hybrid deployment. Progent's Cisco-certified consultants have in-depth backgrounds integrating Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications such as Jabber and WebEx Meeting Center, Cisco's video conferencing products, communication gateways, tools built into Cisco switches and routers. Progent can also offer expertise with technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 and SIP gateways, Call Admission Control, VoIP trunks, various signaling protocols, and AVVID. Progent's SIP integration experts can also assist you to create SIP connectivity environments that include SIP-based VoIP phones and media phones, SIP-based CUBE trunks, SIP conferencing and SIP administration tools with Cisco Unified Communications Manager.
Progent's application developers can create specialized unified communications software that will help your company to incorporate the features of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can revue your existing network and Internet access infrastructure to determine whether your environment is configured to support high-quality Voice over IP and HD video, help you to choose and integrate Cisco products that make sense for your present situation and downstream growth goals, and interface your Cisco Unified Communications products with technology from other vendors. Progent's CISSP-ISSAP certified data security consultants can assist you to develop, deploy, and test an enterprise-wide security and compliance strategy for your unified communications ecosystem. Also, Progent can help your organization to configure Cisco high-availability technologies such as Cisco Unified Survivable Remote Site Telephony (SRST) for cost-effective call control backup in branch office and teleworker environments, and Progent's disaster recovery and business continuity preparedness consultants can help you develop a viable DR/BC plan to ensure the availability of your crucial communications environment.
Cisco Unified Communications Manager/CallManager Migration Services
Releases of Cisco Unified Communications Manager 8.6 lower than 8.6 and all versions of CallManager have reached end-of-life. Therefore Cisco will no longer develop, fix, or test the product software. Security patches for this business-critical application will stop, which in certain circumstances could cause compliance or legal liability problems.
Progent continues to provide premier consulting and troubleshooting support for end-of-life versions of Cisco Unified Communications Manager and CallManager, but in case your business is still using a legacy edition of this essential application your organization should begin now to plan your upgrade. Progent's Cisco-certified consultants can assist your company to upgrade non-disruptively to the current edition of Cisco Unified Communications Manager and can routinely save customers up to 50% off consulting service fees versus most IT service firms thanks to Progent's documented process and experience in this area. By adhering to leading practices, Progent can ensure that your organization sees a quick return on your investment by helping you benefit fully from the enhanced features, reduced administrative and support expense, more engaging collaboration capabilities, and tighter security offered by the latest release of Unified Communications Manager.
Progent's upgrade services include return-on-investment assessment, project management, pilot testing, Cloud connectivity, configuring collaboration endpoints from Cisco and other providers, smartphone and tablet connectivity, data protection services, management automation, business continuity planning, network topology design, training, and continuing consulting services and technical support. Progent also offers ultra-affordable migration packages to make sure your costs are predictable and affordable.
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