Cisco IP Voice HelpExchanging real-time voice and video over IP has evolved from simply being being a savvy means to cut phone bills to being a required technology for collaboration and worker productivity. Converged communications, once restricted to integrating Internet-based voice and faxes on a single platform to replace traditional PBX systems, now incorporates voice and video, mobile communications, chat, presence, collaboration services, and much more in a centralized environment that is easy to manage, extensible, protected, resilient, economical, and intuitive.

Cisco is the leader in providing the hardware and software infrastructure required to support the new model of unified communications (UC). Cisco's unified communications architecture enhances the productivity of IT networks by slashing operating expenses; integrating multiple collaboration functions with popular software applications to increase worker output; supporting collaboration among employees, partners, and suppliers to save effort and improve business results; and simplifying the administration of your communications infrastructure.

Cisco's Unified Communications solutions address several important product areas:,

  • Call Control Platforms for managing calls and sessions
  • Collaboration Endpoints to enhance end-user engagement
  • UC Software Applications for easy access to real-time, IM, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for accessing public networks and remote users
Progent can provide the remote or on-premises services of a Cisco-certified CCIE (Collaboration) specialist to assist organizations of any size to plan, deploy, administer, upgrade, expand, relocate, and repair Cisco UC products so that you maximize the competitive advantage of your communications system. Progent offers world-class consulting for all components of Cisco's unified communications solutions such as call management tools, IP phones and softphones, and teleconferencing platforms. Progent also provides consulting and support services for Cisco's rich media-optimized infrastructure such as ISR routers, Catalyst switches, ASA firewalls, and voice gateways.

Call Processing Agents - Unified Communications Manager/CallManager
Cisco Unified Communications ConsultingCisco's call-processing agent is the centerpiece of Cisco's IP telephony system and gives you the versatility to deploy a centralized call-processing model, a decentralized model, or a mix of both. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate phone features to packet products such as IP phones, media management devices, VoIP gateways, and mixed media programs across the IT environment. Unified Communications Manager supports additional mixed media functions including unified messaging, multimedia conferencing, and group-based customer interaction networks.

The most recent release of Cisco Unified CM, previously named Cisco CallManager, includes a wealth of improvements that accelerate your return on investment by cutting administrative and support costs, improving worker output, facilitating collaboration, accommodating the bring-your-own-device style of computing, strengthening security, and allowing optimal use of IT infrastructure. Headline innovations include Global Dial Plan Replication (GDPR), streamlined certificate management, extended support for standards-based single sign-on for managers and end users, hardware-independent call recording, mobile access without requiring VPN, a new self-care utility that makes it easy for users to manage their preferences for all endpoints, and support for Transport Layer Security for mobile users.

When you implement a centralized Cisco Unified Communications Manager cluster to manage voice processing for customers at distributed sites, IT managers can help ensure non-stop call availability through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for Cisco routers. If a Wide Area Network connection breaks, Cisco SRST incorporated in the Cisco router offers core Cisco UC Manager functions until the link is repaired. For a description of Progent's consulting support for Cisco ISR routers, see consulting and troubleshooting services for Cisco Integrated Services routers.

For small businesses, branch offices, and retail deployments that do not require the full feature set available from Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express offers an economical PBX alternative that meets the requirements of sites with up to 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software running on a Cisco ISR router, smaller offices can quickly set up a unified voice and data environment.

The Cisco Business Edition 6000 is a family of end-to-end platforms that provide essential unified communications capabilities such as routing, IP gateway, high definition voice/video, messaging, IM and presence, teleconferencing, and paging support, allowing any user to connect on any endpoint from any place. All versions are delivered preconfigured with virtualization and Unified Communications applications, making implementation quick and easy and cutting cost of ownership for companies with as many as 1000 employees. All systems are delivered preconfigured with virtualization and UC applications software. You can instantly activate UC software applications as their needs evolve.

The office-in-a-box Business Edition 6000S includes five preselected UC applications preloaded on one integrated ISR router/IP gateway/virtualized E1600 M2 server platform and can handle as many as 150 users and 300 devices. The mid-market Business Edition 6000M includes 4 unified communications application options activated on a virtualized Cisco C220 M4 server and supports up to 1000 workers, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H Supports eight collaboration application options enabled on a single virtualized Cisco UCS C220 M4 server and supports up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For additional information about Progent's expertise with Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (Unified CM) and Cisco CallManager design, integration, upgrades and troubleshooting.

IP Phones: IP Voice and IP Media Phones
A collaboration endpoint is a user device, and can be a physical handset or a software phone program that runs on a PC or handheld computer. In the Internet Protocol world, each VoIP phone is Ethernet connected. Voice over IP phones offer all of the features that a conventional telephone has, but Voice over IP phones can also have additional features such as being able to access the web or host business applications.

Cisco VoIP Phones SupportIn contrast to ordinary PBX systems, in a Cisco IP communications network you can perform virtually instant moves, adds, and modifications. You simply take the IP handset to your new spot, plug it into an Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager. All user privileges and configurations are automatically re-established, eliminating the cost and delay of sending support personnel to wiring closets. Another useful capability is location independence, which enables you to sign into any Cisco VoIP device and receive your personal phone extension and rights.

Cisco provides a wide selection of VoIP handsets. The entry-level SPA 300 family are no-frills IP and DECT phones offering wide-band audio, compatibility with hosted IP phone systems or an IP private branch exchange (PBX), simple deployment and safe remote provisioning, in-service software upgrades, and web-based configuration. The low-end SPA301 is a one-line VoIP endpoint with no screen or speakerphone, a base dialer with a single Ethernet port, and a wired handset with no keys. The SPA302D, intended solely for use with Cisco's SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiline cordless Digital Enhanced Cordless Telecommunications (DECT) handset that supports 10-lines, a 176 x 220 pixel color display, and a dial pad with a speakerphone. The SPA303 is an economical 3-line IP phone with dual switched Ethernet ports, a 128x64 mono graphical display and a speaker.

Cisco SPA500 IP Phones Consulting ServicesCisco's SPA500 Series IP phones are low-cost endpoints that support both SIP and SPCP call control protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet, and conferencing capability. Most versions have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight soft buttons but no hi-res display. The SPA502G has a single line and has no soft keys. The SPA504G has four lines and has four soft buttons. The SPA508G has eight lines and eight soft buttons. The SPA509G VoIP phone supports 12 lines and features 12 soft keys. The SPA512G VoIP phone supports four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and features five soft buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP devices intended for occasional-use settings such as lobbies, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono non-backlit display, an integrated Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a one-line endpoint with no display and requires a hook switch for call transfer or conferencing.

Cisco's 7800 Series of budget-priced IP phones are VoIP devices with backlit mono screens, four programmable keys, 11 fixed-feature buttons, an Ethernet switch with Class 1 Power over Ethernet, and a speakerphone. Cisco's 7800 Series support only the SIP call control protocol. All models in the 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, available on the advanced 7800 units, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for common locations and for employees with infrequent call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered via an optional handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only device in the 7800 family that provides 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line endpoint intended for administrators, call center personnel, and managers who have significant call requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 pixel color display, an integral 1xGb Ethernet switch, Class 3 PoE, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones have a 5-inch screen and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that features desktop devices, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated buttons. The Cisco IP Phone 8811 features a mono screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration ConsultantsCisco's wireless IP phones are industrial-grade Wi-Fi handsets intended for workers who are on the move within office, warehouse, health-care or other venues where IT management wants portable phones that offer more administrative control, security and ruggedness than is possible with the BYOD mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move on-premises users the advantages of voice over wireless LAN (VoWLAN) communications in workplaces that support 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone includes a hi-res color display, a rugged shell rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for dust and moisture resistance, long-life batteries, a speakerphone, and an integrated Bluetooth 4.0 transceiver to support cordless headsets. Cisco's 8821-EX Wireless IP Phone adds spark suppression for use in potentially combustible environments. Cisco's 8821-EX also has a case fabricated out of yellow plastics, which makes the device easy to locate during a crisis. Find out about Progent's Wireless VoIP Phone integration and troubleshooting consulting.

Cisco 9900 IP Phones ConsultantsCisco's discontinued 9900 family of advanced IP endpoints mix high-quality voice with business-grade color video to offer a rich multimedia UC experience for knowledge professionals and executives. The two models in this line incorporate a Standard Definition 24-bit color display, a Bluetooth transceiver to work with a wide selection of headsets, and an integrated 10/100/1000 Ethernet switch. The Cisco EnergyWise power-save feature is optional and can lower off-hour power draw by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 IP Color Key Expansion Modules for expanding programmable line and function keys. The IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi radio for connecting to Voice-over-wireless LAN (VoWLAN) environments, and 4 soft-label programmable touchscreen keys to access Cisco UC features. The 9971 allows up to 3 IP Color Key Expansion Modules for expanding customizable line and function keys.

Unified Communications Applications
Under Cisco's Unified Communications platform, IP phone, IP video, and other UC applications are separate from the call/voice processing mechanism, and they may reside anywhere within the system. A cohesive network infrastructure provides an open platform for feature-rich business applications and acts as a solid basis for future convergence-based applications. Cisco works with leading technology vendors to offer a wide selection of IP telephony and video software applications and devices. Cisco also supports the capability to develop and administer specialized internal programs.

Collaborative applications offered by Cisco and supported by Progent's consultants include:

Cisco Jabber
Cisco Jabber is a converge media client application that supports presence, IM, voice, video, voice messaging, screen sharing, and real-time conferencing capabilities for PCs, Apple Macs, iPads and Android tablets plus smartphones. Jabber is a rebranding and integration of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with important enhancements to video capabilities and desktop sharing, and expanding the collaboration environment to additional operating systems and endpoint hardware. Cisco Jabber operates in conjunction with Cisco Unified CM for call management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing and online meetings.

Since Cisco Jabber is built around popular industry protocols, it can communicate with a wide range of non-Cisco platforms. For instance, XMPP enables Jabber users to trade instant messaging and presence data with other XMPP clients including as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features are available from Microsoft Office programs including Outlook and Microsoft SharePoint. This cross-platform support optimizes output by providing a consistent user environment and fully enabling the bring-your-own-device paradigm of networking. Progent can provide the expertise of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint programmers who can assist you to take advantage of Jabber with Microsoft's premier collaboration platforms. Progent also offers expertise with Apple iPhone and iPad integration and Android smartphone integration and management to assist your organization to enhance the business value of your BYOD ecosystem.

WebEX Meeting Center
WebEX Meeting Center provides online conferencing for participants using a browser or virtually any PC or mobile device. WebEx Meeting Center is offered as software as a service through Cisco's WebEx Cloud. This makes it simple to deploy and scale, reduces the cost of management, avoids heavy up-front expenditures, offers maximum uptime and world-class data protection, and delivers fast performance. Key features include support for sharing discrete content or your entire screen with remote attendees in real time, the capability to add multimedia into presentations including Microsoft PowerPoint and Flash animations, session recording plus editing and playback for future reference and training, single sign-on (SSO) and integration with other Cisco collaboration products like Cisco Jabber and TelePresence, plus strong data privacy and encrypted connections with strict policy control.

WebEx Meeting Web Conferencing Consulting and Support

Cisco WebEx Meeting Center runs on Windows, Mac, and Linux-powered desktops and permits mobile workers to start, schedule, and participate in meetings on Google Android devices, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also initiate online conferences instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of IM solutions.

Cisco TelePresence Portfolio for In-house Teleconferencing Ecosystems
For medium-size businesses and enterprises who wish to build an on-premises or hybrid on-premises/cloud solution for teleconferencing, Cisco offers a portfolio of Cisco TelePresence products that deliver high-definition teleconferencing for attendees with almost any endpoint device at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that runs with Cisco Unified CM to deliver multiparty video, audio and content sharing to unified communications deployments and can extend conferences to include cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of the way teleconferencing bandwidth and features are allotted for each participant, enabling administrators to specify the exact service level and user experience required for each user. Cisco TelePresence Content Server collects video conference presentations for live streaming and video on demand (VOD) playback.

Cisco's Unity Connection and Unity Express for Converged Voicemail
Cisco's Unity Connection, an extension of Cisco Unified Communications Manager, is a unified voice messaging system that accelerates collaboration by providing a variety of options for accessing calls and messages within a framework that is simple to implement and maintain. Unity Connection allows you to access and manage voicemail from your email inbox, browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced speech-recognition features for hands-free management and powerful Automated Attendant functions such as intelligent routing for inbound calls and custom call-filtering and message-notification settings. The Cisco Unity Connection platform operates as a virtual machine that can reside on a BE6000 server or a Cisco SRE 910 router blade service module and can support up to 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), offered in select Cisco ISR routers, offers affordable voicemail, unified messaging, interactive voice response, and automated-attendant services for small to mid-size businesses and enterprise satellite locations with up to 500 voice mailboxes. Cisco Unity Express permits you to manage voicemail via a Cisco Unified IP Phone display, your web browser, or an email client. ISR Routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent offers certified configuration and support services for all Integrated Services Routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with Cisco Unified Communications Manager and desktop agent software like Cisco Finesse to provide automatic call distribution features that allow an organization to match customers with the proper salesperson or service representative. Unified CCE or UCCE provides intelligent call distribution, computer telephony integration (CTI), multiple channel customer contact management, call queuing, IVR and advanced enterprise-wide reporting to streamline the creation and management of a modern contact center. Cisco products supporting UCCE's customer interaction management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX or CCX) provides an out-of-the-box solution for building a customer interaction management center for branch or midmarket deployments that support as many as 400 agents. Multiple bundles are available, plus a selection of optional advanced features. Unified CCX integrates with Cisco CUCM and offers intelligent call distribution, client management, reporting, interactive voice response, and the ability to manage voice, email, chat, and social media inquiries. Cisco Unified Contact Center Express comes with Finesse, a web-based desktop agent that needs no client-side software setup. Optional enhancements include conditional routing, expected-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly referred to as Single Number Reach, makes it possible for users to be reached via a single phone number that rings simultaneously on their desktop IP Phone and their smartphone. Users can switch active calls between their desktop VoIP phone and their mobile phone seamlessly. Calls that are not answered can be transferred to a Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that specify which calls are directed to different phones.

Cisco Prime Collaboration
Prime Collaboration Provisioning offers an automated platform for initial deployments as well as for follow-on moves, adds, changes, and deletions. A user-friendly interface provides a unified look at a user and the user's services. Prime Collaboration Provisioning substantially accelerates site rollouts and reduces the time needed for future changes. Prime Collaboration also offers management analytics that show application adoption and usage rates, enabling organizations to make more efficient use of IT resources and further lower TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco converged communications networks to communicate with other systems and with clients working beyond the corporate firewall. Cisco's portfolio of gateways deliver UC support for all types of gateway as well as session-border-control deployments.

Communications gateways available from Cisco and supported by Progent include:

Cisco Expressway Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that enables organizations to allow colleagues, suppliers, customers, or partners who are working on different networks, workgroup platforms, or endpoint equipment to connect to Cisco Unified Communication features. The Expressway gateway works in conjunction with a Cisco CM system or Cisco Business Edition 6000, or can be accessed via the cloud with Cisco HCS to make collaboration more universal. Important capabilities of Expressway are are:

  • Mobile and Remote Connectivity: Off-site users with any Jabber-compatible client or telecommuters with Cisco TelePresence endpoints have the benefit of single-sign-on and of Transport Layer Security (TLS) and can access all their collaboration workloads (high-definition video, high-quality voice, rich content IM, and realtime presence) without requiring the inconvenience a VPN connection. In addition, telecommuters have the ability to use their Cisco TelePresence endpoints without a VPN, providing a user experience at home the same as the corporate office.
  • Jabber Guest Support: Cisco Expressway is required for supporting Jabber Guest, which makes it possible for “guests” to interact with your business easily and safely through streamlined browser and mobile video calls.
  • Cisco Cloud Access: Expressway can act as a gateway that creates a path between on-premises Cisco or non-Cisco systems and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Expressway offers an advanced, scalable meeting experience that seamlessly combines voice, video, and content sharing to anyone, anywhere, on any endpoint.
  • Interoperability: If your organization currently has non-Cisco video systems, Expressway can help you to move efficiently to Cisco products when you choose. Cisco Expressway provides video interoperability with standards-based H.323, H.264 SVC, or Session Initiation Protocol systems. Internetworking standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 Scalable Video Coding to AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is a collaboration edge session border gateway that connects unified communications systems to the public switched telephone network (PSTN). Beyond offering session border control, CUBE provides easy and cost-efficient collaboration outside the enterprise firewall. Sample collaboration features enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response applications
  • Policy-led security evaluation of phone calls
  • B2B telepresence over SIP
CUBE software can be licensed on Cisco IOS control software and can be enabled on a wide selection of Cisco's enterprise-class router platforms, including ASR 1000 routers, the Cisco ISR 4000 line, the ISR G2, and several versions of the 800 Series fixed routers. The virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 product line is an all-in-one VoIP and unified communications system for small organizations. UC500 packages deliver voice, data, voicemail, automated attendant, video, firewall, and wireless capabilities, run with older Cisco VoIP phones, and support public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the heart of a complete unified communications ecosystem

All Cisco's UC500 series bundles include a compact switch with 8 Power-over-Ethernet (PoE) interfaces plus additional FXS and foreign exchange office (FXO) interfaces, a firewall, and VPN support. Integrated WiFi is an option. VoIP user capacity can be expanded by connecting with Cisco Catalyst Express switches. Every UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and include 4 FXS and 4 FXO ports. The Cisco UC540 package allows 32 clients and has 8 FXO ports. The Cisco UC560 system supports 48 users and 12 FXO ports.

Progent's seasoned VoIP consultants can assist you to maintain your legacy UC500 VoIP system or design and carry out a smooth upgrade to a current VoIP system such as Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent offers remote or onsite help from a Cisco Certified Internetwork Expert (CCIE) Collaboration consultant to help your business to plan, install, manage and repair unified communications environments that incorporate Cisco Unified Communication technology in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified consultants have extensive backgrounds with Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, Unified Communications applications such as Cisco Jabber and WebEx Meeting Center, Cisco's immersive telepresence technologies, communication gatekeepers, utilities built into Cisco Catalyst switches and routers. Progent can also provide expertise with related technologies such as Cisco SRST, CUBE, SIP gateways, Call Admission Control, IP voice trunks, PSTN, and AVVID. Progent's SIP integration consultants can also help you to create SIP infrastructure solutions that incorporate SIP-based VoIP phones and media endpoints, SIP-based CUBE trunks, SIP conferencing and SIP administration tools via Cisco Unified CM.

Progent's application programmers can build specialized unified communications applications that will help your organization to integrate the capabilities of Cisco Unified Communications Manager into your company processes for enhanced efficiency. Progent can analyze your existing network and Internet access architecture to make sure your system is optimized to accommodate high-quality VoIP and HD video, assist you to select and install Cisco products appropriate for your present situation and downstream growth strategy, and interface your Cisco collaborative communications solution with products from other suppliers. Progent's CISSP-ISSAP certified information security consultants can assist you to develop, deploy, and validate an enterprise-wide security and compliance strategy for your converged communications solution. In addition, Progent can help your organization to configure Cisco fault-tolerant mechanisms such as Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control redundancy in remote-branch and home-office sites, and Progent's disaster recovery planning experts can help you develop a sensible disaster recovery plan to protect your business-critical communications environment.

Unified Communications Manager/CallManager Upgrade Services
Releases of Unified CM lower than 8.6 and every release of CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to enhance, repair, or validate the product software. Security patches for this business-critical product will stop, which in some circumstances may create compliance or potential liability issues.

Progent continues to provide world-class consulting and support for end-of-life editions of Unified Communications Manager and Cisco CallManager, but if you are still using an out-of-dated release of this pivotal application your organization should begin immediately to prepare for your migration. Progent's Cisco-certified consultants can assist you to upgrade smoothly to the current release of Cisco Unified CM and can routinely save customers up to 50% off consulting service fees compared to most computer service companies thanks to Progent's documented procedures and hands-on experience in this area. By following leading practices, Progent can ensure that your organization realizes a fast payback on your IT investment by showing you how to take full advantage of the new and improved feature set, lower administrative and support expense, more productive collaboration, and stronger data protection offered by the current version of Cisco Unified CM.

Progent's migration services include return-on-investment analysis, project management, pilot testing and validation, Cloud integration, setting up endpoint devices from Cisco and other providers, mobile connectivity, security and compliance consulting, management automation, business continuity planning, network infrastructure design, staff and user training, and continuing consulting and troubleshooting. Progent also has put together fixed-priced migration service bundles to make sure your costs are predictable and affordable.

To see additional information about Progent's consulting assistance for Cisco technology, select a topic:

To contact Progent about consulting support for Cisco technology, phone 1-800-993-9400 or refer to Contact Progent.



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