Cisco Voice over IP ConsultingSending real-time voice and video over IP has advanced from simply being being a savvy means to cut phone carrier bills to being an indispensable technology for competitive advantage. Converged IP communications, at one time limited to combining Internet-based voice and faxes on the same network platform to take the place of expensive PBX systems, now includes VoIP and video, mobility, IM, real-time presence, collaboration services, and much more all within a centralized ecosystem that is manageable, scalable, highly secure, resilient, cost-effective, and intuitive.

Cisco is the leader in providing solutions for supporting the current paradigm of unified communications (UC). Cisco's unified communications solution enhances the efficiency of information networks by cutting operating expenses; combining rich media functions with familiar software applications to improve user output; facilitating teamwork among employees, associates, and vendors to save effort and improve business results; and simplifying the administration of your converged voice and data environment.

Cisco's UC technology cover these primary product categories:,

  • Call Control Platforms for controlling calls and sessions
  • IP Phones and Softphones to enhance end-user productivity
  • UC Software Applications for simplified access to real-time, IM, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for connecting to public networks and telecommuters
Progent can provide the online or on-premises consulting services of a Cisco-certified CCIE (Collaboration) expert who can help businesses of any size to design, configure, administer, upgrade, optimize, relocate, and troubleshoot Cisco unified communications products so that you maximize the business value of your UC system. Progent offers advanced support for every element of Cisco's UC solutions such as call management software, IP phones and softphones, and immersive telepresence platforms. Progent in addition offers expertise for Cisco's IP voice-optimized infrastructure such as ISR routers, Catalyst switches, ASA firewalls, and voice gateways.

Call Control Agents - Unified Communications Manager/CallManager
Cisco Unified Communications ConsultantsCisco's call-processing agent is the core of Cisco's IP Communications solution and provides the flexibility to implement a central call-processing model, a decentralized design, or a mix of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise telephony features to packet devices such as IP phones, media management products, Voice over IP gateways, and multimedia applications throughout the IT environment. Unified Communications Manager enables additional mixed media functions including unified messaging, video conferencing, and group-based customer interaction networks.

The latest release of Unified CM, formerly known as CallManager, offers a wealth of improvements that expedite your return on investment by lowering management and support costs, improving worker output, facilitating teamwork, supporting the bring-your-own-device model of computing, fortifying security, and making optimal use of IT resources. Headline innovations include automatic dial-plan replication, simplified certificate control, expanded support for single sign-on (SSO) for managers and end users, hardware-independent call recording, on-the-road connectivity without the need for VPN tunneling, a new self-care utility that makes it simple for workers to select their preferences for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile clients.

In cases where you deploy a centralized Cisco Unified Communications Manager cluster to control call processing for customers at remote locations, administrators can help ensure non-stop call operation through Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for routers. If a Wide Area Network link breaks, Cisco SRST incorporated in the router offers basic Unified Communications Manager services until the link is repaired. For a description of Progent's consulting services for Cisco routers, refer to consulting and troubleshooting services for Cisco routers.

For small businesses, branch locations, and retail deployments that do not need the complete feature set offered by Unified CM, Unified Communications Manager Express, formerly named CallManager Express offers a cost-effective solution that meets the needs of locations with up to 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco router, smaller organizations can rapidly implement a converged voice and data environment.

The Cisco BE6000 is a family of turn-key platforms that provide fundamental unified communications features including routing, IP gateway, high definition voice and video, messaging, IM and presence, teleconferencing, and paging support, enabling any user to connect on any endpoint device from any location. All BE6000 solutions come preconfigured with a virtualization hypervisor and UC applications, making deployment quick and simple and reducing cost of ownership for organizations with as many as 1000 employees. All versions come preconfigured with a virtualization hypervisor and UC applications software. Organizations can instantly activate collaboration applications when their needs grow.

The small-scale BE6000S supports five fixed unified communications software applications installed on one combination 2921V ISR router/gateway/virtualized blade server platform and supports as many as 150 workers and 300 devices. The mid-market BE6000M supports 4 unified communications application options activated on a single virtualized C220 M4 server and supports up to 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H Supports eight unified communications application options activated on a single virtualized Cisco C220 M4 server platform and has the capacity for up to 1000 users, 2500 devices, and 100 contact center agents.

For more details about Progent's support for Unified Communications Manager, visit Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager design, configuration, upgrades and troubleshooting.

IP Phones: VoIP and IP Media Endpoints
A collaboration endpoint is a user instrument, either a physical phone or a soft phone program that runs on a desktop or mobile computer. In the IP world, each IP handset or soft phone is Ethernet connected. Voice over IP phones have all of the features that an ordinary phone provides, but Voice over IP phones can also have additional features such as being able to access the web or host productivity-enhancing applications.

Cisco Voice over IP Phones ConsultingIn contrast to traditional Private Branch Exchange technology, in a Cisco IP telephony network you can implement virtually instantaneous moves, additions, and modifications. You simply take the IP handset to its new spot, plug it into the Ethernet connection, and the device registers itself with Cisco Unified Communications Manager (formerly CallManager). All user permissions and configurations are programmatically replicated, eliminating the cost and delay of sending support personnel to rewire connections. Another helpful feature is extension mobility, which enables you to sign into any Cisco VoIP device and receive your personal phone extension and rights.

Cisco provides a broad range of VoIP phones. The entry-level Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications devices offering high-quality audio, support for hosted Internet Protocol telephony systems or an IP private branch exchange (PBX), simple installation and secure online installation, in-service software updates, and browser-based set up. The value-priced SPA301 is a single-line VoIP endpoint with no screen or speakerphone, a base dialer that has one Ethernet port, and a wired handset without a keypad. The SPA302D, intended solely for use with Cisco's SPA232D Multi-Line DECT ATA, is a multiple-line wireless Digital Enhanced Cordless Telecommunications handset that supports 10-lines, a 176 x 220 color screen, and a keypad with a speakerphone. The SPA303 is an economical three-line SIP-based IP phone with dual Ethernet ports, a 128x64 monochrome screen and a speakerphone.

Cisco SPA500 IP Phones Integration and SupportThe SPA500 Series IP phones are affordable endpoints with support for both SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, PoE, and voice conferencing capability. Most versions have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight soft keys but no LCD display. The SPA502G IP Phone supports a single line and has no soft keys. The SPA504G VoIP phone supports four lines and has four programmable keys. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G VoIP phone supports 12 lines and has 12 soft keys. The SPA512G VoIP phone supports four lines, no programmable buttons and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color display, supports five lines, and features five programmable buttons.

Cisco's IP Phones 3900 Series and 6900 Series are specialty IP voice endpoints intended for infrequent-use settings like lobbies, hallways, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel mono display, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a screen and requires a hook switch for transferring a call or conferencing.

Cisco's 7800 line of value-priced IP phones are VoIP endpoints with backlit monochrome screens, four soft keys, 11 fixed-feature buttons, an integral Ethernet switch with Class 1 PoE, and a speakerphone. The 7800 Series support only the SIP call control protocol. All devices in Cisco's 7800 line feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, reduces after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for common areas and for workers with infrequent call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available via an optional wideband handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only model in the 7800 line to support Gigabit Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line endpoint targeted for administrators, contact center personnel, and supervisors who have heavy call requirements.

Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 color display, a 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones include a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five soft keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that includes desktop devices, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated buttons. Cisco's IP Phone 8811 includes a backlit monochrome display and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration and Troubleshooting SupportCisco's wireless VoIP phones are hardened Wi-Fi devices designed for professionals who are on the move within campus, hospitality, health-care or other environments where IT management requires portable phones that provide more control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile onsite users the advantages of voice over wireless LAN technology in environments that support 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless IP Phone features a 2.4 inch color display, a durable case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for particulate and moisture resistance, extended batteries, a speakerphone, and a Bluetooth 4.0 transceiver to support cordless headsets. The 8821-EX Wireless VoIP Phone adds protection against sparking for use in hazardous environments. The 8821-EX also features a case made out of industry-standard yellow plastics, which makes it easy to find during a crisis. Learn about Progent's Wireless VoIP Phone integration and troubleshooting support.

Cisco 9900 Series IP Phones HelpCisco's legacy 9900 line of high-performance VoIP phones mix high-quality voice with business-grade color video to deliver a productive collaborative communications solution for managers and executives. Both IP phones in the 9900 family feature a Standard Definition 24-bit color display, a Bluetooth transceiver to support a broad range of headsets, and an integrated 1 GE Ethernet port. Cisco's EnergyWise feature is offered as an option and can cut off-work energy consumption by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Color Key Expansion Modules for adding scalability to programmable line and feature keys. The IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi radio for deployment with Voice-over-wireless LAN (VoWLAN) networks, and 4 soft-label touchscreen keys to invoke Cisco UC features. The 9971 VoIP phone supports up to 3 IP Expansion Modules for adding programmable line and feature keys.

Unified Communications Application Software
Under Cisco's Unified Communications platform, IP phone, video, and other UC applications are separate from the call-processing and voice-processing mechanism, and they may reside anywhere within the network. A single connectivity infrastructure offers a versatile environment for feature-rich business applications and serves as a firm foundation for future convergence-based software. Cisco cooperates with third-party technology vendors to offer a broad range of IP telephony and video software applications and devices. Cisco also supports the capability to develop and administer specialized internal applications.

UC application software available from Cisco and supported by Progent include:

Cisco Jabber
Jabber is a converge media client application that provides presence, instant messaging, voice, HD video, voice messaging, desktop sharing, and real-time conferencing functions for Windows PCs, Apple Macs, tablets and iPhones, Android phones, and Blackberries. Jabber is a rebranding and integration of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with important improvements to HD video capabilities and screen sharing, and extending the collaboration environment to more platforms and devices. Jabber works with Unified CM for call management, Cisco Unified Presence for IM and presence, Unity Connection for voicemail and programmable attendant, and WebEX Meeting for online meetings.

Since Cisco Jabber is built around key communication standards, it can interoperate with a wide range of third-party platforms. As an example, Extensible Messaging and Presence Protocol enables Jabber to exchange IM and presence information with other XMPP clients such as Adium for Mac OS, IBM Sametime, and Microsoft Lync. Cisco Jabber features are available from Microsoft Office applications such as Outlook and SharePoint. This cross-platform support optimizes productivity by delivering a common user environment and fully enabling the BYOD model of computing. Progent offers the expertise of certified Exchange and Outlook consultants and Microsoft SharePoint experts who can assist you to use Jabber with Microsoft's popular collaboration platforms. Progent also can provide expertise with Apple iPhone and iPad integration and Google Android smartphone and tablet integration to assist you to increase the productivity of your BYOD ecosystem.

WebEX Meeting Center
Cisco WebEx Meeting Center provides web conferencing for users with a web browser or virtually any desktop or mobile computer. Cisco WebEx is offered as software as a service via the Cisco WebEx Cloud. This makes it easy to deploy and scale, streamlines management, eliminates high up-front investment, offers high availability and enterprise-class security, and delivers fast performance. Key capabilities include the ability to share discrete content or your whole screen display with online participants in real time, the ability to incorporate rich media into your presentations including Microsoft PowerPoint and Flash animations, recording plus editing and playback for future reference and training, single sign-on (SSO) and support for Cisco collaboration applications such as Cisco Jabber and Cisco TelePresence, plus strong data privacy and encrypted connections with tight policy control.

WebEx Web Conferencing Consulting and Support

WebEX Meeting Center works with Microsoft Windows, Mac, and Linux-powered desktops and notebooks and permits mobile workers to launch, calendarize, and take part in meetings on Google Android devices, iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also launch online conferences instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of instant messaging applications.

Cisco TelePresence Products for In-house Video Conferencing Infrastructure
For medium-size businesses and enterprises who wish to build an in-house or hybrid local/cloud environment for teleconferencing, Cisco provides a selection of Cisco TelePresence software and equipment that enable high-quality video conferencing for participants with almost any IP endpoint at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that works with Cisco Unified CM to bring multiparty video, audio and content sharing to UC deployments and can extend conferences to incorporate cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies management of how video conferencing bandwidth and features are allotted for each attendee, allowing administrators to specify the precise service level and experience needed for every user. Cisco TelePresence Content Server records video conference presentations for live distribution as well as on-demand playback.

Cisco's Unity Connection Platform and Unity Express for Unified Voicemail
The Cisco Unity Connection, an integrated extension of Cisco Unified CM, is a unified voicemail platform that promotes teamwork by providing a variety of alternatives for accessing calls and messages within an environment that is easy to implement and maintain. Cisco Unity Connection allows you to access and manage voicemail messages from your email inbox, browser, Cisco Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also provides advanced speech-recognition capabilities for hands-free operation and powerful Automated Attendant capabilities that include smart routing for incoming calls and custom call-screening and message-notification settings. The Unity Connection platform operates as a VM that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can support as many as 20,000 mailboxes per server.

Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers affordable voicemail, unified messaging, interactive voice response (IVR), and greeting services for small to mid-size businesses (SMBs) and enterprise branch offices with up to 500 users. Unity Express allows users to manage voicemail messages using a Cisco Unified IP Phone display, your web browser, or your email client. Integrated Services Routers for which Cisco Unity Express is available as a network module include Cisco's 1861, 2800, 2900, and 3900 families. Progent can provide certified deployment and support services for all Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates closely with Cisco Unified Communications Manager and agent desktop software such as Finesse to provide automatic call distribution capabilities that allow an organization to match customers with the proper sales or support person. Unified CCE provides smart call distribution, computer telephony integration, multichannel customer contact management, call queuing, IVR and consolidated enterprise-wide reporting to streamline the creation and management of a large-scale contact center. Cisco platforms supporting Unified CCE's client contact management ecosystem include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.

Cisco Unified Contact Center Express (Unified CCX) provides a packaged solution for building a customer contact center for branch or midmarket systems that support as many as 400 agents. Several bundles are offered, as well as a selection of special options. Unified CCX works with Cisco Unified CM and provides smart call distribution, contact interaction management, reporting, IVR, and the ability to manage voice, email, chat, and social media inquiries. Unified CCX comes with Cisco Finesse, a web-based desktop agent that requires no client-side installation. Optional advanced features include call-in-queue, projected-wait-time messages, and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach, allows users to be called via a single phone number that rings at the same time on their Cisco VoIP Phone and their smartphone. Users can switch live conversations between their desktop IP phone and their mobile phone without disruption. Unanswered calls can be transferred to a Cisco Unity or Unity Connection voicemail account. Users can create their own access lists that specify which calls are directed to different phones.

Cisco Prime Collaboration
Prime Collaboration Provisioning offers an automated platform for initial deployments as well as for “day 2” moves, adds, changes, and deletions. A user-friendly interface delivers a single look at a subscriber and the subscriber's services. Prime Collaboration Provisioning substantially accelerates company-wide installations and minimizes the effort required for future changes. Prime Collaboration also provides management analytics that show application adoption and consumption rates, allowing administrators to make more efficient use of resources and further reduce TCO.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco Unified Communications deployments to communicate with other networks and with users working beyond the corporate firewall. Cisco's portfolio of communication gateways deliver UC services for a broad range of gateway and session-border-control applications.

Collaboration gateways offered by Cisco and supported by Progent include:

Cisco Expressway Communication Gateway
Cisco's Expressway is an advanced collaboration gateway that allows companies to provide colleagues, vendors, customers, or business partners who are working on various outside network environments, collaboration platforms, or endpoint equipment to access to Cisco Unified Communication features. Cisco's Expressway gateway works in conjunction with a Cisco CM deployment or Cisco Business Edition 6000, or can be accessed through the cloud with Cisco HCS to make productive collaboration more universal. Important capabilities of Cisco Expressway are:

  • Mobile and Off-site Access: Off-site workers who have any Jabber-compatible desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the benefit of one-time sign-on as well as TLS security and can access all their collaboration applications (video, high-quality voice, rich content IM, and realtime presence) without the extra step of establishing a VPN connection. Also, telecommuters can use their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user experience at home the same as the office.
  • Cisco Jabber Guest Support: Expressway is critical for enabling the Cisco Jabber Guest, which permits “guests” to interact with your business easily and safely using lightweight browser and mobile multimedia phone calls.
  • Cisco Cloud Access: Cisco Expressway can function as a gateway that creates a path between on-premises Cisco or third-party systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver an advanced, extensible conferencing experience that seamlessly integrates business-quality voice, video, and data sharing to any client, anywhere, using any endpoint.
  • Interoperability: In case your company already has third-party video products, Expressway can help you to move easily to Cisco products whenever you choose. Cisco Expressway provides video compatibility with industry standard H.323, H.264 Scalable Video Coding, or SIP systems. Gateway capabilities allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 SVC to H.264/AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is a collaboration edge session border controller that interconnects converged business communications networks to the IP PSTN. In addition to providing session border control, Cisco Unified Border Element (CUBE) provides simple and affordable collaboration outside the firewall. Important unified communications functions supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for SIP-media-connected audio conferencing
  • Voice/Video recording
  • SIP-based Call-center and IVR solutions
  • Policy-based security evaluation of voice calls
  • Business-to-business teleconferencing over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS software and can be deployed on a wide selection of Cisco's enterprise-class routers, which include ASR 1000 Series, the Cisco ISR 4000 Series, the ISR G2, and high-end versions of Cisco's 800 fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs in an ESXi virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 Series is a VoIP gateway system for small organizations. UC500 models deliver voice, data, voicemail, auto attendant, IP video, security, and wireless capabilities, run with older Cisco IP Voice phones, and support various PSTN interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the centerpiece of a complete unified communications solution

All UC500 series bundles include a compact switch with 8 Power-over-Ethernet interfaces and additional foreign exchange stations (FXS) and FXO interfaces, a firewall, and VPN support. Integrated WiFi is optional. VoIP user capacity can be increased by attaching Cisco Catalyst Express switches. Every UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and incorporate 4 FXS and 4 FXO interfaces. The Cisco UC540 package allows 32 clients and provides 8 foreign exchange office interfaces. The Cisco UC560 system supports 48 VoIP clients and 12 foreign exchange office ports.

Progent's Cisco-certified VoIP experts can assist you to maintain your legacy UC500 VoIP gateway or design and implement a smooth upgrade to a modern VoIP system like the Cisco Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers remote or onsite access to a certified CCIE Collaboration consultant to assist your business to design, install, manage and repair unified communications networks supported by Cisco Unified Communication products in an in-house, distributed, or hybrid environment. Progent's Cisco consultants have extensive experience with Cisco Unified Communications Manager and CallManager, VoIP phones and soft phones, UC applications such as Jabber and Unity Connection, Cisco's video conferencing technologies, collaboration gatekeepers, tools built into Cisco Catalyst switches and routers. Progent can also offer expertise with technologies like Cisco Survivable Remote Site Telephony, CUBE, SIP gateways, CAC, VoIP trunks, PSTN, and AVVID. Progent's SIP infrastructure experts can also help you to create SIP infrastructure environments that include SIP-based IP voice phones and video phones, SIP-based CUBE trunks, SIP conferencing and SIP administration tools with Cisco Unified Communications Manager.

Progent's application programmers can build specialized unified communications software that will help your company to integrate the features of Cisco Unified Communications Manager into your business processes for enhanced efficiency. Progent can audit your existing network and Internet connectivity infrastructure to make sure your system is optimized to support high-quality Voice over IP and HD video, assist you to choose and install Cisco products appropriate for your current situation and future expansion objectives, and integrate your Cisco Unified Communications solution with products from other suppliers. Progent's CISSP-ISSAP certified network security and compliance consultants can assist you to create, implement, and test a comprehensive security and compliance plan for your unified communications solution. In addition, Progent can help you to configure Cisco fault-tolerant technologies like Cisco Unified SRST for affordable call control backup in remote-branch and home-office environments, and Progent's disaster recovery preparedness consultants can help you create a sensible DR/BC strategy to ensure the availability of your business-critical communications environment.

Unified Communications Manager/CallManager Migration Consulting
Versions of Unified Communications Manager 8.6 earlier than 8.6 and every release of CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to develop, repair, or test the product software. Security patches for this pivotal application will stop, which in certain circumstances could create regulatory compliance or even potential liability problems.

Progent will continue to provide premier consulting and troubleshooting support for end-of-life versions of Cisco Unified CM and CallManager, but in case your company is now using an out-of-dated release of this essential software you should start immediately to prepare for your migration. Progent's collaboration consulting professionals can help your company to upgrade non-disruptively to the current version of Cisco Unified Communications Manager and can routinely save clients up to 50% off consulting service expense compared to most computer service firms because of Progent's documented procedures and experience in this area. By following best practices, Progent can ensure that your business gets a quick payback on your IT investment by showing you how to take full advantage of the enhanced features, lower management and support expense, more engaging collaboration, and stronger data protection provided by the latest edition of Unified Communications Manager.

Progent's upgrade services include return-on-investment assessment, project management or co-management, system testing and validation, Cloud integration, configuring collaboration endpoints from Cisco and other vendors, mobile integration, security and compliance services, streamlined management, disaster recovery planning, network infrastructure design, staff and user training, and continuing consulting services and technical support. Progent also offers ultra-affordable upgrade service bundles to make sure your costs are visible and affordable.

To find out additional details about Progent's professional support for Cisco products, pick a subject:

To get in touch with Progent about consulting assistance for Cisco technology, phone 1-800-993-9400 or see Contact Progent.



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    Progent is a leader in cost-effectively providing world-class IT help to small businesses. Progent's success in handling the IT service needs of the chronically underserviced small company market is the combined outcome of major technical and process breakthroughs that have removed much of the conventional costs out of administering IT support, injected unmatched technical expertise into the IT service mechanism, and dramatically accelerated the solution process.

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    Progent's UNIX family support services provide small companies and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise offers you a convenient one-stop consulting firm to help you build and maintain a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Mandrake.

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    SQL Server 2005 delivers indispensable, familiar tools to computer professionals as well as to information workers, lessening the difficulty of creating, deploying, managing, and using company information and analytical applications on platforms ranging from mobile devices to enterprise information systems. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consulting firm with real-world experience and wide knowledge in designing and building data-driven, comprehensive business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

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    Microsoft Exchange Server 2013 includes major improvements to the capabilities of Exchange 2010 and introduces important new features plus a revamped architecture. These enhancements favorably impact vital facets of IT including ease of administration, availability, security and compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consultants can help you evaluate the potential business benefits of upgrading to Microsoft Exchange 2013, design an efficient validation and deployment strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent can also provide affordable online consulting and support and management services for Microsoft Exchange Server 2013.

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  • Les Kent has a 35-year history of successful technology integration, executive management, sales, and operations. He has demonstrated a talent for creating sophisticated IT solutions in his roles as as a system designer, programmer, project manager, deployment expert, and problem solver for small companies, new ventures, and major enterprises.

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    Progent's support experts in Mac and Microsoft Windows technology can show you how to combine Mac and Windows systems into seamless environments with full sharing and workgroup functionality. Allowing efficient co-existence among a variety of servers and workstations powered by Apple Mac OS and Microsoft Windows requires broad knowledge of and background with Mac and Windows technology. Progent's background in Microsoft and Macintosh service makes it possible to provide world class support to companies that rely on these platforms to maintain their competitive advantage. Progent's consultants can also help your business to integrate Apple's iPhones and iPads with your Windows network.

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    Progent’s Microsoft-certified experts offer companies of all sizes consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced platform that uses web technology for efficiently coordinating people, groups and information. SharePoint Server provides a central location for your workers or customers to access, organize, distribute and interact with useful information, documents, and applications and to interact with other people. Microsoft SharePoint enables quicker and more intelligent decisions, more efficient sharing across groups and more streamlined business practices. Windows SharePoint Services connect employees, customers, workgroups and projects with the information they’ve developed in a manner that makes data convenient to locate, retrieve and apply. Progent's certified SharePoint consultants can help your organization to maintain your current SharePoint environment or migrate to the latest version of SharePoint.

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    Progent's Microsoft-certified consulting experts have more than a decade of background designing, implementing, enhancing and troubleshooting Microsoft SCOM environments and offer organizations of any size expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and availability required to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric and both Microsoft and third-party applications and services. In addition, Progent can provide fast online or onsite technical support to help you to remediate critical problems detected by System Center 2012 Operations Manager.

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    If your company computer system combines UNIX, Linux or Solaris platforms with Windows, Progent can assist you to integrate your IT resources into a unified network that permits all your OS platforms to coexist for simple management, seamless dataflow, high dependability, superior throughput, and tight security. Progent's UNIX/Linux/Solaris and Microsoft Windows integration support offerings include IT infrastructure configuration and service, support for Windows services for UNIX, online server monitoring and management, remote technical help and repair, in-person technical support, and Help Desk services.

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    Progent's Cisco certified network infrastructure consultants have extensive background assisting ISPs to architect, implement, manage, optimize, and troubleshoot high-availability, extensible connectivity solutions suitable for public networks.

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    The QTS Data Center facility is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your company is now utilizing the QTS data center as a colocation facility or if your business is planning on moving your primary or disaster recovery system to Herakles/QTS, Progent offers a variety of budget-friendly consulting services such as colocation migration, equipment deployment and updates, infrastructure optimization, comprehensive project management services, virtual server expertise, remote network monitoring, automated system administration, application programming, disaster recovery solutions, security assessment, and the support of the Progent Test Lab.

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  • SQL Server 2016 Capacity Planning Network Consultants
    SQL Server Analysis Services IT Consultants

    SQL Server 2016 introduces significant improvements in performance, capacity, security and compliance, uptime, mobile computing integration, and integrated business intelligence. Innovations include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Reports, and centralized management of on-premises and cloud-based resources. Progent's Microsoft-certified consultants can deliver remote and on-premises support to help businesses of any size to implement, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

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