Cisco Voice over IP Professional ServicesExchanging live voice and video over IP has advanced from simply being being a savvy technique to save money on phone carrier bills to being a required tool for collaboration and worker productivity. Unified communications, once limited to integrating Internet-based voice and faxes on the same system to take the place of traditional PBX equipment, today encompasses rich media, mobility, IM, presence, services, and much more all within a cohesive framework that is manageable, extensible, highly secure, fault-tolerant, cost-effective, and user friendly.

Cisco is the global leader in providing the hardware and software infrastructure for supporting the new model of unified communications (UC). Cisco's unified communications product line enhances the efficiency of IT networks by slashing operational expenses; combining multiple collaboration functions with popular software applications to improve user output; facilitating collaboration among workers, associates, and suppliers to save time and improve business outcomes; and streamlining the administration of your converged voice and data ecosystem.

Cisco's UC technology address several main product areas:,

  • Call Control Platforms for managing calls and sessions
  • Communications Endpoints to optimize worker engagement
  • UC Software Applications for integrated access to real-time, chat, voice and video, voice messages, white boarding, and conferencing
  • Communications Gateways for accessing public networks and remote users
Progent can provide the remote or onsite consulting services of a Cisco-certified CCIE expert who can assist businesses of all sizes to plan, install, administer, upgrade, expand, move, and troubleshoot Cisco unified communications products so you can realize the greatest strategic value of your communications system. Progent offers advanced consulting for all components of Cisco's unified communications solutions including call processing and control software, IP phones and softphones, and immersive telepresence platforms. Progent in addition provides consulting and troubleshooting services for Cisco's IP voice-optimized network infrastructure products such as Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call and Session Control Agents - Unified Communications Manager (CallManager)
Cisco Collaborative Communications Consulting and SupportThe call-processing agent is the centerpiece of Cisco's IP collaboration portfolio and gives you the versatility to implement a central call-processing model, a decentralized model, or a combination of the two. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise telephony features to packet telephony products such as VoIP phones, media management devices, VoIP gateways, and multimedia programs throughout the network. Cisco Unified Communications Manager enables additional mixed media functions such as unified messaging, multimedia conferencing, and collaborative client communication networks.

The latest release of Unified CM, formerly branded Cisco CallManager, offers a wealth of improvements that accelerate your return on investment by cutting management and maintenance costs, increasing user output, enhancing collaboration, accommodating the bring-your-own-device style of computing, fortifying data protection, and allowing efficient use of IT resources. Top innovations include automatic dial-plan replication and batch provisioning, simplified certificate control, expanded support for standards-based single sign-on (SSO) for administrators and end users, device-agnostic call recording, on-the-road access without the need for VPN tunneling, a revamped self-care utility that makes it easy for end users to install their preferences for all endpoint devices, and support for Transport Layer Security for mobile clients.

When you deploy a centralized Unified Communications Manager cluster to control voice processing for customers at remote sites, IT managers can help ensure continuous call service through Cisco Survivable Remote Site Telephony, an IOS Software image for Cisco routers. If a WAN connection breaks, Cisco Survivable Remote Site Telephony in the router offers basic UC Manager services until the link is returned. For information about Progent's consulting services for Cisco ISR routers, see consulting support for Cisco Integrated Services routers.

For small business networks, branch offices, and retail deployments that do not need the full feature set offered by Unified CM, Unified Communications Manager Express, previously known as CallManager Express provides a budget-friendly PBX alternative that handles the requirements of sites with as many as 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco ISR router, smaller organizations can quickly deploy a converged voice/data solution.

Cisco's BE6000 is a family of one-stop platforms that provide fundamental collaboration capabilities including routing, IP gateway, premium voice and video, messaging, IM and real-time presence, teleconferencing, and paging services, allowing any end user to connect on any endpoint device from any place. All BE6000 versions come packaged preloaded with a virtualization hypervisor and collaboration applications software, making implementation fast and easy and cutting operating expenses for organizations with from 25 to 1000 workers. All BE6000 solutions come packaged preinstalled with virtualization and collaboration applications software. You can simply enable Unified Communications software applications when their requirements grow.

The office-in-a-box Business Edition 6000S includes five standard unified communications software applications installed on one combination ISR router/gateway/virtualized blade server platform and can handle a maximum capacity of 150 users and 300 devices. The medium-scale Business Edition 6000M supports four UC application options activated on a single virtualized Cisco UCS C220 M4 server and supports a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports eight UC software application options activated on a virtualized Cisco UCS C220 M4 server platform and supports up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For additional details about Progent's expertise with Unified Communications Manager, visit Unified Communications Manager (Unified CM) and Cisco CallManager planning, integration, upgrades and technical support.

IP Phones: VoIP and IP Media Phones
A collaboration endpoint is a user device, and can be a hardware phone or a soft phone program on a desktop or handheld computer. In the Internet Protocol environment, each VoIP handset or soft phone is Ethernet connected. IP phones offer all of the functions that an analog phone handset has, but VoIP phones can also provide extra functions such as the ability to connect to the web or host collaboration software.

Cisco Voice over IP Phones ConsultantsUnlike conventional Private Branch Exchange technology, in a Cisco IP phone network you can implement virtually instant moves, additions, and changes. All you do is take the IP handset to your new location, attach it to an Ethernet connection, and the handset announces itself with Cisco Unified Communications Manager (formerly CallManager). All client permissions and configurations are programmatically replicated, doing away with the expense and delay of dispatching support personnel to wiring closets. An additional helpful capability is location independence, which allows you to log into any Cisco IP device and receive your personal phone number and privileges.

Cisco offers a wide selection of collaboration phones. The low-cost Small Business SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications devices that feature high-quality voice, support for hosted Internet Protocol telephony environments or an IP private branch exchange, easy installation and secure remote provisioning, unobtrusive software updates, and web-based set up. The value-priced SPA301 is a single-line VoIP phone with no display or speakerphone function, a base dialer that has one Ethernet connector, and a corded handset without keys. The SPA302D, designed exclusively for operation with the Cisco SPA232D DECT ATA, is a multiline cordless Digital Enhanced Cordless Telecommunications handset that offers 10-lines, a TFT 176 x 220 color display, and a dial pad with a speakerphone. The SPA303 is an affordable three-line SIP-based phone with two switched ports, a 128x64 mono graphical display and a speakerphone.

Cisco SPA500 Series IP Phones ConsultingCisco's SPA500 family VoIP phones are low-cost devices with support for SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight programmable buttons but no LCD screen. The SPA502G IP Phone supports a single line and has no programmable keys. The SPA504G has four lines and has four soft buttons. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and has 12 soft keys. The SPA512G has four lines, no programmable buttons and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has programmable keys, and supports 10/100/1000 Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and has five programmable keys.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice devices intended for occasional-use environments such as cafeterias, hallways, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome non-backlit screen, an integrated 10/100 Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a one-line device with no display and requires a hook switch for call transfer and conferencing.

The 7800 line of budget-priced IP phones are VoIP desktop devices featuring backlit mono displays, four soft buttons, 11 fixed-feature keys, an integral Ethernet port with Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP signaling protocol. All devices in the 7800 Series feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, cuts after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for common areas and for employees with infrequent call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered via an optional wideband handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only model in the 7800 family to support 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device targeted for administrative staff, call center personnel, and managers who have significant voice communications requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 pixel color display, a 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones have a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a portfolio of SIP-based IP phones that features desktop devices, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature buttons. The Cisco IP Phone 8811 includes a mono screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 includes a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration ConsultantsCisco's wireless VoIP phones are hardened wireless devices designed for workers who are on the move within campus, hospitality, retail or other environments where IT management requires user endpoints that provide more control, data security and durability than is possible with the BYOD style of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move on-premises workers the benefits of voice over wireless LAN communications in workplaces with 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone includes a hi-res color screen, a rugged case rated Mil-SPEC 810G to withstand dropping and IP67 for particulate and splash resistance, long-life batteries, a built-in speakerphone, and a Bluetooth 4.0 radio to support wireless headsets. The 8821-EX Wireless VoIP Phone adds anti-sparking protection for hazardous environments. The 8821-EX also has a shell made out of yellow plastics, which makes the 8821-EX easier to locate during an emergency. Learn about Progent's Cisco Wireless VoIP Phone integration support.

Cisco 9900 Series IP Phones ConsultingCisco's discontinued 9900 Series of powerful IP endpoints combine high-definition voice with high-resolution color displays to deliver a rich collaborative communications solution for knowledge professionals and executives. Both models in this line feature an SD 24-bit color display, a Bluetooth transceiver to work with a wide choice of headsets, and an integrated 1 GE Ethernet port. Cisco's EnergyWise feature is offered as an option and can lower off-hour power draw by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Expansion Modules for expanding customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi transceiver for deployment with wireless networks, and 4 programmable touchscreen keys to invoke Cisco UC features. The 9971 allows up to 3 Cisco IP Color Key Expansion Modules for adding scalability to customizable line and function keys.

Unified Communications Applications
Under Cisco's Unified Communications architecture, IP telephony, IP video, and other UC applications are physically independent from the call/voice processing mechanism, and they may reside anywhere within the system. A single network framework provides a versatile platform for feature-rich applications and serves as a firm basis for future convergence-based applications. Cisco cooperates with third-party IT industry companies to provide a wide range of IP voice and IP video applications and devices. Cisco also enables the capability to develop and administer customized internal programs.

Unified Communications applications offered by Cisco and supported by Progent's consultants include:

Cisco Jabber
Jabber is a unified communications client application that provides presence, IM, business-quality voice, HD video, voicemail, desktop sharing, and real-time conferencing features for PCs, Apple Macs, tablets as well as smartphones. Jabber is a rebranding and integration of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with significant enhancements in the areas of HD video capabilities and desktop sharing, and expanding the collaboration experience to more operating systems and endpoint hardware. Cisco Jabber works in conjunction with Unified Communications Manager for call and session control, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for online meetings.

Since Cisco Jabber utilizes key industry standards, it can communicate with a wide selection of third-party products. As an example, XMPP allows Jabber users to trade IM and presence data with various XMPP clients including as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Jabber features can be accessed from Microsoft Office applications such as Microsoft Outlook and SharePoint. This cross-platform support optimizes productivity by delivering a consistent end-user experience and fully enabling the BYOD model of networking. Progent offers the services of certified Exchange and Outlook consultants and Microsoft SharePoint application developers who can assist you to use Jabber with Microsoft's premier collaboration platforms. Progent also can provide help with iPhone integration and Android phone integration to assist you to enhance the productivity of your BYOD environment.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides web meetings for users with a web browser or almost any PC or handheld computer. Cisco WebEx Meeting Center is delivered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it easy to roll out and scale, reduces the cost of administration, eliminates major initial expenditures, offers high availability and enterprise-grade data protection, and provides consistently high throughput. Key features include support for sharing specific content or your whole screen with online participants in real time, the ability to add rich media into presentations including Microsoft PowerPoint and Flash animations, session and content recording plus editing and playback for training and demonstrations, single sign-on and integration with other Cisco collaboration products such as Cisco Jabber and TelePresence, plus strong data protection and encrypted access with tight policy management.

WebEx Meeting Online Conferencing Consultants

WebEX Meeting Center works with Windows, Mac, and Linux PCs and permits mobile workers to start, calendarize, and attend conferences on Google Android devices, iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also initiate web conferences instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging solutions.

Cisco TelePresence Products for On-premises Teleconferencing Infrastructure
For midsize businesses and larger enterprises who wish to build an on-premises or hybrid in-house/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that enable high-quality and standards-based teleconferencing for attendees with virtually any IP endpoint at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that runs in conjunction with Cisco Unified CM to provide multiparty telepresence to UC environments and can expand conferences to include cloud-based WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of how video conferencing resources should be allocated for every individual participant, allowing managers to define the precise service level and experience required for each user. Cisco TelePresence Content Server captures video conference presentations for live streaming as well as video on demand (VOD) viewing.

Cisco Unity Connection and Unity Express for Converged Voicemail
The Cisco Unity Connection, an extension of Cisco Unified CM, is a unified voice messaging system that promotes collaboration by providing flexible set of options for accessing voice messages within an environment that is easy to implement and manage. Cisco Unity Connection allows you to read and manage your voice messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also provides advanced speech-recognition features for hands-free operation and extensive Automated Attendant features that include smart routing for inbound calls and custom call-filtering and message-notification settings. The Cisco Unity Connection platform operates as a virtual machine that can be hosted on a BE6000 server or a Cisco SRE 910 router blade service module and can support up to 20,000 mailboxes on each server.

Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, provides affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to medium businesses (SMBs) and corporate branch offices with as many as 500 users. Unity Express permits users to access and manage voicemail messages via a Cisco IP Phone screen, a browser, or your email client. ISR Routers for which Unity Express is available as a network module or advanced integration module include Cisco's 2800, 2900, 3800, and 3900 families. Progent offers certified consulting and troubleshooting services for Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates closely with Cisco Unified Communications Manager and desktop agent apps such as Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to match customers with the right salesperson or service representative. UCCE offers intelligent call routing, computer telephony integration, multiple channel customer contact management, call queuing, IVR and consolidated enterprise-wide reporting to streamline the creation and administration of a large-scale customer contact center. Cisco platforms incorporated in Unified CCE's client interaction management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX) provides an out-of-the-box bundle for creating a customer interaction management center for mid-scale systems that handle up to 400 agents. Several bundles are available, plus a variety of optional enhancements. Unified CCX integrates with Unified CM and offers intelligent call routing, client management, integrated reporting, IVR, and the ability to manage voice, email, chat, and social media inquiries. Cisco Unified CCX comes with Cisco Finesse, a web-based desktop agent that requires no client-side software setup. Optional advanced features include call-in-queue, estimated-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach (SNR), makes it possible for users to be reached from a single number that rings at the same time on their Cisco IP Phone and their cell phone. Users can transfer active calls between their desktop VoIP phone and their smartphone without disruption. Calls that are not answered can be transferred to a Unity or Unity Connection account. Users can create personal access lists that determine which calls get extended to different endpoints.

Prime Collaboration Provisioning
Prime Collaboration Provisioning offers an automated process for first-time installs and for “day 2” moves, additions, changes, and deletions. A user-friendly console provides a single view of a subscriber and the user's services. Prime Collaboration substantially speeds up company-wide installations and reduces the effort needed for ongoing updates. Prime Collaboration in addition provides advanced analytics including technology adoption and consumption trends, enabling organizations to optimize IT resources and further reduce total cost of ownership.

Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco converged communications networks to communicate with public systems and with clients working beyond the corporate firewall. Cisco's line of gateways deliver UC services for a wide variety of gateway and session-border-control applications.

Collaboration gateways offered by Cisco and supported by Progent's certified consultants include:

Expressway Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that enables organizations to allow colleagues, suppliers, customers, or business partners who are using different networks, collaboration platforms, or endpoint devices to connect to Unified Communication services. The Expressway collaboration gateway works in conjunction with a Cisco Communications Manager deployment or Cisco Business Edition 6000 (BE6000), or can be run via the cloud with Cisco Hosted Collaboration Solution to make productive collaboration more pervasive. Important features of Expressway are include:

  • Mobile and Remote Access: Off-site users with any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on as well as Transport Layer Security (TLS) and are able to connect to all their Jabber workloads (video, voice, rich content IM, and presence) without the extra step of a VPN. In addition, teleworkers can use their Cisco TelePresence endpoints without the need for a VPN, providing a user environment at home that is identical to the corporate office.
  • Cisco Jabber Guest Support: Cisco Expressway is required for supporting Cisco's Jabber Guest, which allows “guests” to communicate with your business simply and securely via lightweight browser and mobile video calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that creates a path between onsite Cisco or third-party systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway deliver a world-class, scalable conferencing environment that transparently combines high-quality voice, high-definition video, and content sharing to anyone, at any location, on any endpoint.
  • Interoperability: In case your company currently has non-Cisco video products, Expressway can assist you to migrate easily to Cisco technology when you choose. Cisco Expressway provides video interoperability with industry standard H.323, H.264 SVC, or Session Initiation Protocol (SIP) environments. Internetworking standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to AVC/H.264.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an enterprise-class session border controller that interconnects converged business communications networks to the public switched telephone network (PSTN). Beyond offering session border control, Cisco Unified Border Element (CUBE) provides simple and affordable collaboration beyond the enterprise firewall. Sample collaboration functions enabled by CUBE include:
  • WebEx Cloud Connected Audio for SIP-based conferencing
  • Voice/Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) solutions
  • Policy-led security evaluation of phone calls
  • B2B immersive telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS software and can be enabled on a broad range of Cisco's enterprise router platforms, which include Cisco's ASR 1000, the Cisco ISR 4000, the ISR G2, and several versions of the 800 fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 product line is an all-in-one VoIP and unified communications system for small organizations. UC500 models deliver voice, data, voicemail, automated attendant, video, security, and WiFi capabilities, run with older generation Cisco VoIP phones, and support public switched telephone network interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a comprehensive unified communications ecosystem

All UC500 packages include a desktop switch appliance with 8 Power-over-Ethernet interfaces and additional FXS and FXO ports, a firewall, and VPN support. Built-in WiFi is an option. VoIP user capacity can be increased by attaching Cisco Catalyst Express companion switches. Each UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 package allows 32 clients and has 8 FXO ports. The Cisco UC560 package allows 48 users and 12 foreign exchange office ports.

Progent's Cisco-certified VoIP experts can help you to support your legacy UC500 VoIP gateway or plan and carry out an efficient migration to a modern IP telephony and voicemail solution like the Cisco cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to help you to design, deploy, administer and troubleshoot unified communications environments supported by Cisco Unified Communication technology in an in-house, cloud-based, or hybrid deployment. Progent's Cisco consultants have extensive experience supporting Cisco Unified Communications Manager and Cisco CallManager, VoIP phones and other endpoints, UC applications like Jabber and WebEx Meeting Center, Cisco's teleconferencing products, communication gatekeepers, tools built into Cisco Catalyst switches and routers. Progent can also offer support for technologies such as Cisco SRST, Cisco Unified Border Element, SIP gateways, Call Admission Control, IP voice trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration consultants can also help you to create SIP connectivity environments that include SIP-based VoIP phones and video phones, SIP-based CUBE trunks, and SIP management tools with CUCM.

Progent's custom application developers can build specialized unified communications software that will help your business to incorporate the telephony capabilities of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can audit your existing network and Internet connectivity infrastructure to determine whether your environment is optimized to support high-quality IP voice and high-definition video, help you to choose and deploy Cisco hardware and software that make sense for your current needs and downstream growth goals, and integrate your Cisco collaborative communications products with technology from other suppliers. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to develop, carry out, and validate a comprehensive security strategy for your converged communications solution. In addition, Progent can assist you to deploy Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony to provide affordable call control backup in branch office and home-office sites, and Progent's disaster recovery and business continuity planning consultants can help you develop a viable disaster recovery plan to ensure the availability of your crucial unified communications system.

Cisco Unified Communications Manager/CallManager Migration Services
Versions of Cisco Unified Communications Manager 8.6 before 8.6 and all releases of CallManager have reached end-of-life. This means Cisco will cease to develop, fix, or validate this older software. Security patches for this pivotal product will end, which in some situations may cause regulatory compliance or potential liability issues.

Progent will continue to provide expert support services for outdated releases of Unified Communications Manager and Cisco CallManager, but in case your company is still running an out-of-dated version of this critical application you should start now to plan your migration. Progent's collaboration consultants can assist you to upgrade efficiently to the current version of Cisco Unified Communications Manager and can typically save customers as much as 50% off consulting service costs versus competing IT service firms because of Progent's documented procedures and hands-on experience in this practice area. By adhering to leading practices, Progent can ensure that your business realizes a fast payback on your investment by helping you take full advantage of the new and improved feature set, reduced administrative and support costs, more productive collaboration, and stronger security offered by the newest release of Cisco Unified CM.

Progent's migration services include return-on-investment assessment, project management, system testing and validation, Cloud connectivity, configuring collaboration endpoints from Cisco and other suppliers, mobile connectivity, data protection consulting, streamlined management, disaster recovery/business continuity planning, network topology design, staff and user training, and continuing consulting services and troubleshooting. Progent also has put together fixed-priced upgrade service bundles to keep your costs visible and under control.

For more details concerning Progent's engineering help for Cisco solutions, choose a topic:

To contact Progent about technical assistance for Cisco technology, call 1-800-993-9400 or go to Contact Progent.



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    Years of experience delivering Microsoft expertise and Cisco network consulting has enabled Progent to develop an unmatched capability for supporting branch offices that require network help with the flexibility common to with small firms but which includes effective communications, thorough documentation, and compliance with corporate IT protocols. If your enterprise has a sales office situated anywhere in California or any region served by Progent's engineers, Progent can offer a broad array of onsite and on-line network support services and network design expertise.

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    Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner and more secure Active Directory implementation. Both options also provide the ongoing advantages of state-of-the-art remote network monitoring and management technology. These advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime.

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    Progent's Microsoft certified consultants can provide remote and onsite support expertise to help you to administer, support, and troubleshoot PCs based on Microsoft Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, network security, backup and restore, online connectivity, mobile device management, Wi-Fi network design, and 24x7 system monitoring and alerts.

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  • Les Kent has a 35-year history of effective technology integration, corporate management, sales, and operations. He has shown a knack for creating elegant IT solutions while working as a network designer, application developer, project manager, deployment consultant, and troubleshooter for small businesses, start-ups, and global corporations.

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    For businesses that have a mix of Apple Mac and Microsoft Windows desktops, there are two popular alternatives for using Windows-dependent software on a Mac: remote access to a physical Windows PC or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to connect a Mac to a remote Windows-based PC to run Microsoft Windows applications and share system resources. Virtual PC for Mac emulates Microsoft Windows on a Mac computer so that you can use Windows applications locally. Progent's Mac technology consultants can help your company to manage these products for running Microsoft Windows software on your Apple Macs and can also assist your organization to assess and configure third-party solutions for Microsoft Windows PC simulation.

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    Progent's Cisco-Premier network consultants can assist you to run Cisco's management tools alongside a selection of specialized third-party applications to build a comprehensive network management solution to keep your network running smoothly, conserve limited resources, protect your data, recover quickly from device breakdown or deliberate assaults, and allow you to expand or repurpose network resources sensibly and economically as your business grows.

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    Progent's Microsoft-certified experts can provide computer help and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent’s support professionals can help you plan, integrate, troubleshoot and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Exchange Server, Microsoft SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.

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    Progent's engineers can deliver a range of network consulting services to help organizations of all sizes to deploy, administer, and troubleshoot IT systems that include desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For enterprise customers, Progent's senior project management consultants can assist to design and configure testing environments to evaluate Windows 8.1 and develop and manage Windows 8.1 migration plans based on leading practices.

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    Progent can assist small and mid-size companies to set up and debug teleconferencing platforms to enable their at-home workforce to communicate efficiently with teammates and customers.

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