Cisco Voice over IP SupportSending live voice and video over IP (VoIP and Video over IP) has evolved from simply being being a savvy method to reduce phone bills to being a strategic technology for competitive advantage. Unified communications, at one time limited to integrating Internet-based voice calls and faxing on the same platform in order to take the place of traditional PBX systems, today includes VoIP and video, mobility, messaging, real-time presence, collaboration services, and much more in a single environment that is manageable, extensible, highly secure, fault-tolerant, cost-effective, and intuitive.

Cisco is the global leader in supplying the hardware and software infrastructure for supporting the current model of unified communications (UC). Cisco's unified communications architecture enhances the efficiency of IT networks by cutting operational expenses; combining multiple collaboration features with popular software programs to increase user output; facilitating collaboration among employees, partners, and suppliers to save time and enhance business results; and streamlining the administration of your communications infrastructure.

Cisco's UC solutions include several main product categories:,

  • Call Control Platforms for managing calls and sessions
  • IP Phones and Softphones to optimize worker engagement
  • Unified Communications Software Applications for easy access to real-time, chat, voice and video, voice messages, white boarding, and voice/video conferencing
  • Communications Gateways for connecting to outside networks and remote users
Progent can provide the remote or on-premises services of a Cisco-certified CCIE specialist to assist organizations of any size to design, deploy, administer, upgrade, expand, relocate, and repair Cisco UC products so that you realize the greatest competitive advantage of your UC investment. Progent can deliver advanced support for all components of Cisco's unified communications solutions such as call management tools, VoIP and softphones, and teleconferencing software. Progent also offers consulting and troubleshooting services for Cisco's rich media-optimized infrastructure such as ISR routers, Catalyst switches, ASA firewalls, and IOS voice gateways.

Call and Session Control Software - Unified Communications Manager (CallManager)
Cisco Unified Communications Consulting and SupportCisco's call-processing agent is the heart of Cisco's IP collaboration solution and provides the flexibility to implement a central call-processing model, a decentralized model, or a mix of both. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate phone capabilities to packet telephony network devices such as VoIP handsets, media processing products, Voice over IP gateways, and mixed media programs across the network. Unified Communications Manager supports extra voice, video, and data functions such as unified messaging, multimedia conferencing, and collaborative customer interaction networks.

The most recent release of Unified Communications Manager, formerly known as CallManager, offers a variety of enhancements that speed up ROI by cutting management and maintenance costs, increasing user productivity, enhancing collaboration, supporting the BYOD model of working, strengthening data protection, and making efficient utilization of IT resources. Top new features include Global Dial Plan Replication (GDPR), streamlined certificate control, extended support for standards-based single sign-on for managers and users, hardware-agnostic call recording, mobile connectivity without the need for VPN, a revamped self-provisioning utility that makes it easy for workers to set their preferences for all of their endpoint devices, and support for Secure Real-Time Transport Protocol for mobile users.

When you implement a central Unified Communications Manager cluster to manage voice processing for users at distributed sites, IT managers can help ensure non-stop call service using Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for routers. If a WAN connection breaks, Cisco Survivable Remote Site Telephony in the Cisco router provides core UC Manager services until the link is returned. To learn about Progent's consulting services for Cisco routers, refer to consulting support services for Cisco routers.

For small business networks, branch locations, and retail deployments that do not require the complete feature set offered by Unified CM, Unified Communications Manager Express, previously named CallManager Express provides an economical solution that meets the needs of sites with as many as 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco router, smaller organizations can rapidly deploy a unified voice/data solution.

The Cisco BE6000 is a line of complete solutions that provide fundamental collaboration capabilities including routing, IP gateway, high definition voice/video, messaging, IM and presence, teleconferencing, and paging support, allowing any user to collaborate on any endpoint from anywhere. All BE6000 versions come packaged preloaded with virtualization and Unified Communications applications, making deployment quick and easy and reducing cost of ownership for organizations with from 25 to 1000 employees. All systems come preconfigured with virtualization and Unified Communications applications. You can instantly enable collaboration software applications when their requirements grow.

The office-in-a-box BE6000S supports five fixed UC applications installed on a single combination 2921V router/gateway/virtualized blade server platform and supports up to 150 users and 300 devices. The medium-scale Business Edition 6000M includes four unified communications application options activated on a virtualized Cisco C220 M4 server platform and can handle up to 1000 workers, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S includes 8 unified communications software application options enabled on a virtualized Cisco C220 M4 server platform and has the ability to support as many as 1000 workers, 2500 devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (Unified CM) and Cisco CallManager planning, configuration, migration and technical support.

IP Phones: VoIP and IP Video Phones
An IP communications endpoint is a user device, and can be a physical handset or a software phone program that runs on a desktop or mobile computer. In the Internet Protocol world, each VoIP phone is Ethernet connected. Voice over IP phones have all of the functions that a conventional phone provides, but Voice over IP phones often have extra functions such as being able to access the web or run business software.

Cisco Voice over IP Phones Consulting FirmIn contrast to traditional PBX systems, in a Cisco IP telephony network you can perform almost instant moves, additions, and changes. All you do is move the IP phone to its new spot, plug it into the Ethernet jack, and the phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All user permissions and configurations are automatically replicated, doing away with the expense and hassle of sending technicians to rewire connections. Another efficient feature is location independence, which allows you to log into any Cisco VoIP phone and get your personal phone number and rights.

Cisco provides a wide selection of Unified CM phones. The entry-level Small Business SPA 300 family are basic IP and DECT phones that feature wide-band voice, support for hosted Internet Protocol phone environments or an IP private branch exchange, easy installation and highly secure remote provisioning, in-service software upgrades, and browser-based configuration. The low-end SPA301 is a one-line IP phone with no screen or speakerphone function, a base dialer with one Ethernet port, and a corded handset without keys. The SPA302D, intended exclusively for use with the Cisco SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a TFT 176 x 220 pixel color display, and a keypad with speakerphone capability. The SPA303 is an affordable 3-line SIP-based phone with two Ethernet ports, a 128x64 monochrome graphical display and a speakerphone.

Cisco SPA500 Series IP Phones IntegrationCisco's SPA500 Series VoIP phones are low-cost devices with support for SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing support. Most versions have a 128 x 64 mono screen display, The SPA501G VoIP phone supports eight lines and has eight soft buttons but no LCD display. The SPA502G has a single line and has no programmable buttons. The SPA504G VoIP phone supports four lines and has four programmable buttons. The SPA508G IP Phone supports eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and has 12 soft keys. The SPA512G VoIP phone supports four lines, no programmable keys and supports Gigabit Ethernet. The SPA514G IP Phone supports four lines, has soft buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color display, supports five lines, and has five soft keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices intended for infrequent-use settings such as cafeterias, hallways, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome non-backlit screen, a 10/100 Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line device without a display and requires a hook switch for transferring a call and joining a conference.

Cisco's 7800 Series of economical IP phones are VoIP desktop endpoints with backlit mono displays, four soft buttons, 11 dedicated keys, an integral Ethernet port with Class 1 Power over Ethernet (PoE), and a speakerphone. Cisco's 7800 Series IP Phones support only the SIP signaling protocol. All models in the 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, cuts after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for common areas as well as for workers with occasional-to-light voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered via an optional wideband handset. Cisco's IP Phone 7821 is a two-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only model in the 7800 series to support Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line device targeted for administrative staff, contact center agents, and supervisors who have heavy voice communications needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 color display, a 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch screen and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a family of SIP-based IP phones that features desktop devices, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature buttons. Cisco's IP Phone 8811 features a backlit monochrome screen and supports Class 2 PoE. The Cisco IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 includes a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration and Troubleshooting ConsultingCisco's wireless IP phones are hardened Wi-Fi handsets designed for workers who are on the move within office, warehouse, retail or other environments where IT management wants portable phones that offer more control, security and ruggedness than is possible with the BYOD style of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move onsite workers the benefits of voice over wireless LAN technology in workplaces that support 802.11a/b/g/n/ac Wi-Fi infrastructure. The 8821 Wireless VoIP Phone features a 2.4 inch color display, a rugged shell designed to withstand dropping and compliant with IP67 for particulate and moisture resistance, extended batteries, a speakerphone, and an integrated Bluetooth transceiver to support cordless headsets. Cisco's 8821-EX Wireless IP Phone adds protection against sparking for hazardous work sites. Cisco's 8821-EX also has a shell composed of yellow plastics, which makes it easy to find the event of a crisis. Find out about Progent's Cisco Wireless IP Phone integration and troubleshooting support.

Cisco 9900 Series Voice over IP Phones Professional ServicesCisco's legacy 9900 family of high-performance VoIP endpoints combine high-quality voice with high-resolution color video to provide a rich multimedia unified communications solution for knowledge professionals and executives. Both models in this line incorporate an SD VGA color screen, a Bluetooth 2.0 transceiver to support a broad choice of headsets, and a built-in Gigabit Ethernet switch. The Cisco Power Save feature is optional and can lower off-hour energy consumption by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 Cisco IP Expansion Modules for adding scalability to customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi radio for connecting to voice-over-wireless LAN networks, and four customizable touchscreen keys to access Cisco Unified Communications functions. The 9971 allows up to 3 IP Expansion Modules for expanding customizable line and feature keys.

Unified Communications Application Software
Within Cisco's Unified Communications architecture, IP phone, IP video, and other UC applications are physically independent from the call/voice processing infrastructure, and they may be at any location within the network. A cohesive connectivity framework provides an open environment for feature-rich applications and acts as a solid basis for future convergence-based software. Cisco works with leading IT industry partners to offer a wide range of IP telephony and video applications and products. Cisco also enables the capability to develop and manage customized in-house programs.

Collaborative applications offered by Cisco and supported by Progent include:

Cisco Jabber is a unified communications client application that supports presence, IM, voice, high-definition video, voice messaging, desktop sharing, and real-time conferencing functions for Windows PCs, Macs, Apple and Android tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with significant improvements in the areas of HD video capabilities and screen sharing, and expanding the collaboration experience to more operating systems and devices. Jabber works in conjunction with Unified Communications Manager for call control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing.

Because Cisco Jabber utilizes popular communication protocols, it can interoperate with a broad selection of non-Cisco platforms. For example, XMPP allows Jabber to exchange IM and presence data with various XMPP clients such as Adium, Sametime, and Microsoft Lync. Cisco Jabber capabilities can be accessed from Microsoft Office programs such as Microsoft Outlook and SharePoint. This broad platform support maximizes productivity by delivering a common user environment and accommodating the BYOD model of networking. Progent can provide the services of Microsoft-certified Exchange consultants and SharePoint programmers who can assist you to take advantage of Jabber with Microsoft's powerful collaboration platforms. Progent also can provide help with Apple iPhone integration as well as Android smartphone integration and management to assist your organization to increase the business value of your BYOD environment.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides web conferencing for users with a web browser or virtually any PC or mobile device. WebEx Meeting Center is offered as software as a service (SaaS) via the Cisco WebEx Cloud. This makes it simple to deploy and scale, reduces the cost of management, avoids heavy up-front expenditures, features maximum uptime and world-class security, and delivers fast throughput. Key features include support for sharing specific content or an entire screen display with remote participants in real time, the capability to incorporate rich media into your presentations including Microsoft PowerPoint and Flash animations, session recording plus playback for future reference and training, single sign-on (SSO) and support for other Cisco collaboration applications such as Jabber and TelePresence, plus strong data protection and encrypted access with strict policy management.

WebEx Meeting Center Online Conferencing Consulting and Support

WebEX Meeting Center runs on Microsoft Windows, Apple Mac, and Linux desktops and allows mobile workers to start, calendarize, and attend conferences on Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also initiate online meetings with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a selection of IM applications.

Cisco TelePresence Products for On-premises Video Conferencing Ecosystems
For medium-size organizations and larger enterprises who want to create an on-premises or hybrid local/cloud solution for video conferencing, Cisco offers a selection of Cisco TelePresence software and equipment that deliver high-quality and standards-based teleconferencing for attendees with virtually any endpoint device at any site. Cisco TelePresence Server is a scalable video conferencing bridge that works in conjunction with Cisco Unified CM to bring multiparty video, audio and content sharing to converged environments and can extend conferences to incorporate cloud-based WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of how video conferencing bandwidth and features are allotted for each participant, enabling managers to specify the exact service level and experience required for each user. Cisco TelePresence Content Server records video conference presentations for real-time distribution and video on demand (VOD) playback.

Cisco's Unity Connection and Unity Express for Converged Voicemail
Cisco's Unity Connection, an integrated extension of Unified Communications Manager, is a unified voicemail system that accelerates teamwork by offering a variety of alternatives for retrieving calls and messages within an environment that is simple to deploy and manage. Cisco Unity Connection lets you access and manage your voicemail from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Unity Connection also provides sophisticated speech-recognition features for hands and eyes free management and extensive Automated Attendant functions that include intelligent routing for inbound calls and custom call-filtering and message-notification settings. The Unity Connection platform operates as a virtual machine that can reside on a Business Edition 6000 server or a Cisco SRE 910 router service module and can support as many as 20,000 mailboxes per server.

Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, provides affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to medium businesses and corporate branch locations with up to 500 workers. Unity Express allows you to manage voicemail via a Cisco Unified IP Phone display, a browser, or an email system. Cisco routers for which Cisco Unity Express is available as an advanced integration module include Cisco's 1861, 2800, 2900, 3800, and 3900 Series. Progent offers comprehensive configuration and support services for all ISR routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with Cisco CUCM and desktop agent software like Cisco Finesse to provide automatic call distribution capabilities that allow an organization to connect customers with the appropriate salesperson or service representative. Unified CCE or UCCE features smart call routing, computer telephony integration, multichannel contact management, network call queuing, interactive voice response and consolidated company-wide reporting to streamline the deployment and administration of a large-scale contact center. Cisco platforms incorporated in Unified CCE's client contact management ecosystem include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (CCX) provides a packaged bundle for building a customer interaction management center for branch or midmarket deployments that support as many as 400 agents. Several packages are available, as well as a selection of special options. Cisco Unified Contact Center Express integrates closely with Unified Communications Manager and provides smart call distribution, client management, integrated reporting, IVR, and management of voice, email, web chat, and social media inquiries. Cisco Unified Contact Center Express comes with Cisco Finesse, a browser-based desktop agent that needs no client software setup. Optional enhancements include conditional routing, expected-wait-time announcements, and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach, allows users to be called via one phone number that rings at the same time on their desktop IP Phone and their mobile phone. Users can switch live conversations between their Cisco VoIP phone and their cell phone without disruption. Calls that are not answered can be redirected to a Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that determine which calls get extended to alternate phones.

Prime Collaboration
Prime Collaboration Provisioning offers an automated process for initial deployments as well as for follow-on moves, additions, changes, and deletions. A user-friendly interface provides a unified look at a subscriber and the subscriber's services. Prime Collaboration significantly speeds up site installations and minimizes the time required for ongoing updates. Prime Collaboration also provides advanced analytics including application adoption and usage rates, allowing organizations to optimize resources and further reduce TCO.

Cisco Communications Gateways
Cisco's communications gateways allow Cisco Unified Communications deployments to connect with other networks and with clients operating beyond the corporate firewall. Cisco's portfolio of gateways deliver unified communications support for all types of gateway and session-border-control deployments.

Communications gateways available from Cisco and supported by Progent include:

Expressway Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gatekeeper that allows organizations to allow team members, suppliers, consumers, or partners who are working on various outside network environments, collaboration applications, or endpoint equipment to access to Cisco Unified Communication functions. Cisco's Expressway collaboration gateway integrates with a Cisco CM deployment or Cisco Business Edition 6000 (BE6000), or can be run through the cloud with Cisco Hosted Collaboration Solution to help make productive collaboration more pervasive. Important features of Cisco Expressway are:

  • Mobile and Off-site Connectivity: Off-site users who have any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints get the benefit of one-time sign-on and of Transport Layer Security (TLS) and can access all their collaboration applications (high-definition video, high-quality voice, rich content instant messaging, and realtime presence) without requiring the extra step of establishing a VPN connection. In addition, telecommuters can utilize their Cisco TelePresence endpoints without the need for a VPN, providing a user experience at home that is the same as the office.
  • Cisco Jabber Guest Support: Expressway is critical for enabling Jabber Guest, which makes it possible for ďguestsĒ to interact with your organization easily and safely via streamlined web-browser and mobile multimedia calls.
  • Cisco Cloud Connectivity: Expressway can function as a gateway that creates a path between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers a world-class, extensible meeting environment that seamlessly combines business-quality voice, video, and data sharing to anyone, at any location, on any device.
  • Interoperability: If your organization currently has third-party video technology, Expressway can assist you to move efficiently to Cisco technology when it makes business sense. Cisco Expressway offers video interoperability with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol systems. Interoperability standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to AVC/H.264.
Cisco Unified Border Element
The Cisco Unified Border Element is an advanced session border gateway that connects converged business communications systems to the public switched telephone network. Beyond providing session border control, Cisco Unified Border Element provides simple and cost-efficient collaboration beyond the firewall. Important collaboration functions supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for SIP-media-connected audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and IVR applications
  • Policy-led evaluation of phone calls
  • Business-to-business teleconferencing over SIP
CUBE software is available for licensing on Cisco IOS software and can be deployed on a broad range of Cisco's enterprise-class routers, which include Cisco's ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 Series, the ISR G2 Series, and several versions of the 800 fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs in a VMware ESXI virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) Series is an early VoIP and unified communications system for small organizations. UC500 models deliver voice, data, voicemail, auto attendant, IP video, security, and WiFi capabilities, run with older Cisco IP Voice endpoints, and support public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the heart of a comprehensive unified communications ecosystem

All of Cisco's UC500 series bundles include a compact switch appliance with 8 PoE ports plus additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is optional. VoIP user capacity can be expanded by attaching Cisco Catalyst Express companion switches. Every UC500 offering also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 package allows 32 users and has 8 FXO interfaces. The Cisco UC560 package supports 48 users and 12 foreign exchange office ports.

Progent's seasoned VoIP experts can assist you to support your legacy UC500 VoIP system or plan and implement a smooth upgrade to a modern IP telephony and voicemail system such as the Cisco cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent offers online or onsite access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to assist you to design, implement, manage and repair converged communications networks that incorporate Cisco Unified Communication technology in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified engineers have in-depth experience supporting Cisco Unified Communications Manager and CallManager, IP voice and video phones and soft phones, Unified Communications applications such as Cisco Jabber and Unity Connection, Cisco's video conferencing technologies, communication gateways, utilities built into Cisco switches and routers. Progent can also provide support for technologies such as Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 and H.264 gateways, Call Admission Control, IP voice trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration experts can in addition assist you to build SIP infrastructure environments that include SIP-based IP voice phones and media phones, SIP-based CUBE trunks, and SIP management tools via CUCM.

Progent's application developers can build specialized IP telephony software that will enable your organization to integrate the capabilities of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can evaluate your current network and Internet connectivity infrastructure to make sure your system is optimized to support high-quality IP voice and high-definition video, assist you to select and install Cisco products appropriate for your present situation and future growth plans, and integrate your Cisco Unified Communications solution with technology from other suppliers. Progent's CISSP-ISSAP certified network security consultants can assist you to develop, implement, and test an enterprise-wide security strategy for your unified communications solution. In addition, Progent can assist you to deploy Cisco fault-tolerant mechanisms such as Cisco Unified SRST to provide cost-effective call control backup in remote-branch and telecommuter environments, and Progent's disaster recovery preparedness consultants can help you develop a viable disaster recovery strategy to ensure the availability of your vital communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Releases of Unified Communications Manager 8.6 lower than 8.6 and all releases of CallManager have arrived at end-of-life. This means Cisco will no longer develop, repair, or validate this older software. Security patches for this pivotal product will stop, which in certain situations may create compliance or even legal liability problems.

Progent continues to provide expert support for end-of-life editions of Cisco Unified Communications Manager and CallManager, but if your business is still using an out-of-dated release of this essential application your organization should begin immediately to plan your upgrade. Progent's collaboration consultants can assist you to upgrade efficiently to the current version of Unified Communications Manager and can typically save clients as much as 50% off consulting service fees versus competing computer service firms because of Progent's documented procedures and experience in this practice area. By following best practices, Progent can ensure that your organization gets a fast payback on your investment by helping you benefit fully from the enhanced features, reduced management and maintenance expense, more engaging collaboration, and tighter data protection offered by the newest edition of Unified Communications Manager.

Progent's migration consulting services include return-on-investment analysis, project management, pilot testing, Cloud integration, configuring collaboration endpoints from Cisco and other vendors, mobile connectivity, security and compliance consulting, management automation, disaster recovery/business continuity planning, network topology design, training for IT staff and end users, and ongoing consulting services and technical support. Progent also has put together ultra-affordable migration service bundles to keep your costs predictable and under control.

For additional details about Progent's engineering help for Cisco technology, pick a subject:

In order to contact Progent about professional support for Cisco technology, call 1-800-993-9400 or go to Contact Progent.