Cisco VoIP HelpSending real-time voice and video over IP (VoIP and Video over IP) has progressed from simply being being a smart way to save money on phone bills to a required tool for collaboration and worker productivity. Converged IP communications, once limited to combining Internet-based voice and faxes on the same system in order to replace traditional PBX systems, today incorporates rich media, mobile communications, chat, presence, collaboration services, and much more all in a single environment that is easy to manage, extensible, secure, resilient, economical, and user friendly.

Cisco is the leader in providing the hardware and software infrastructure for supporting the new model of unified communications (UC). Cisco's unified communications solution adds to the productivity of IT networks by cutting operational costs; integrating multiple collaboration functions with popular software applications to improve user output; facilitating collaboration among employees, associates, and vendors to save effort and enhance business outcomes; and simplifying the administration of your communications infrastructure.

Cisco's UC technology address several primary product areas:,

  • Call Control Platforms for managing calls and sessions
  • Communications Phones and Softphones to optimize worker productivity
  • UC Software Applications for integrated access to presence, chat, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for providing connectivity with public networks and telecommuters
Progent offers the remote or onsite consulting services of a certified CCIE specialist to assist organizations of all sizes to design, install, administer, migrate, optimize, move, and troubleshoot Cisco UC products so you can realize the greatest business value of your UC investment. Progent can provide advanced support for every element of Cisco's UC solutions such as call processing and control software, VoIP and softphones, and immersive telepresence software. Progent in addition provides consulting and support services for Cisco's rich media-optimized infrastructure including ISR routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call Control Agents - Unified Communications Manager/CallManager
Cisco IP Communications Consulting and SupportThe call-processing agent is the centerpiece of the Cisco IP Communications solution and provides the versatility to implement a central call-processing design, a decentralized model, or a mix of both. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands corporate phone features to packet telephony network devices such as IP phones, media management appliances, VoIP gateways, and multimedia applications throughout the network. Unified Communications Manager supports additional voice, video, and data services such as unified messaging, video conferencing, and group-based customer interaction networks.

The latest release of Cisco Unified CM, formerly branded CallManager, offers a wealth of improvements that accelerate ROI by lowering management and maintenance expenses, improving worker output, enhancing teamwork, accommodating the BYOD model of computing, strengthening security, and allowing optimal utilization of IT resources. Top new features include Global Dial Plan Replication (GDPR), simplified certificate management, extended support for single sign-on for managers and end users, device-independent call recording, mobile access without requiring VPN, a revamped self-care utility that makes it simple for workers to install their preferences for all devices, and support for Secure Real-Time Transport Protocol for mobile clients.

When you implement a central Unified Communications Manager cluster to control call processing for users at remote sites, administrators can help achieve continuous phone service using Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a WAN link fails, Cisco SRST incorporated in the router offers basic UC Manager functions until the link is restored. For information about Progent's consulting services for Cisco routers, see consulting support for Cisco ISR routers.

For small business networks, branch offices, and retail deployments that do not need the full functionality available from Unified CM, Unified Communications Manager Express, previously named CallManager Express provides an economical solution that handles the needs of locations with as many as 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller offices can quickly implement a converged voice/data environment.

The Cisco BE6000 is a line of one-stop solutions that provide fundamental unified communications features including routing, IP gateway, high definition voice/video, messaging, IM and real-time presence, voice and video conferencing, and paging services, allowing any user to collaborate on any device from anywhere. All Business Edition 6000 solutions come packaged preloaded with a virtualization hypervisor and Unified Communications applications, making implementation fast and easy and cutting cost of ownership for companies with as many as 1000 workers. All BE6000 solutions are delivered preconfigured with a virtualization hypervisor and collaboration applications. You can instantly activate collaboration software applications whenever their requirements grow.

The office-in-a-box Business Edition 6000S includes five fixed collaboration software applications preloaded on one combination router/IP gateway/virtualized E1600 M2 server platform and can handle up to 150 workers and 300 endpoint devices. The medium-scale BE6000M includes four unified communications software application options activated on a virtualized C220 M4 server platform and supports up to 1000 workers, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S includes 8 collaboration software application options activated on a virtualized Cisco UCS C220 M4 server and supports up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For additional information about Progent's expertise with Unified Communications Manager (CallManager), see Unified Communications Manager (Unified CM) and CallManager design, configuration, migration and technical support.

IP Phones: IP Voice and IP Video Endpoints
A communications endpoint is an end-user instrument, either a hardware handset or a soft phone program on a desktop or mobile computer. In the IP environment, every IP handset or soft phone has an Ethernet connection. Voice over IP phones offer all of the functions that a conventional phone provides, but Voice over IP phones can also provide extra features such as being able to connect to websites or host collaboration applications.

Cisco VoIP Phones SupportUnlike conventional PBX systems, in a Cisco IP communications environment you can implement virtually instant relocations, additions, and modifications. You simply move the IP phone to your new spot, plug it into the Ethernet connection, and the device registers itself with Cisco Unified Communications Manager. All user privileges and configurations are programmatically replicated, doing away with the expense and delay of sending technicians to wiring closets. An additional helpful capability is extension mobility, which allows you to log into any Cisco VoIP phone and get your personal phone number and rights.

Cisco provides a wide range of collaboration handsets. The entry-level SPA 300 Series are no-frills IP and DECT screenless or monochrome devices offering wide-band audio, support for hosted IP telephony systems or an IP PBX, easy installation and secure online provisioning, unobtrusive software upgrades, and web-based set up. The low-end SPA301 is a single-line IP phone with no display or speakerphone function, a base dialer that has one Ethernet connector, and a corded handset with no keys. The SPA302D, designed solely for operation with the Cisco SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiple-line wireless Digital Enhanced Cordless Telecommunications handset that supports 10-lines, a 176 x 220 color display, and a keypad with a speakerphone. Cisco's SPA303 is an entry-level 3-line SIP-based phone with two switched ports, a 128x64 mono screen and a speaker.

Cisco SPA500 IP Phones Integration and SupportCisco's SPA500 family VoIP phones are low-cost endpoints with support for both SIP and SPCP signaling protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing support. Most models have a 128 x 64 pixel mono screen display, The SPA501G VoIP phone supports eight lines and has eight programmable keys but no hi-res display. The SPA502G VoIP phone supports a single line and has no programmable buttons. The SPA504G has four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and has 12 soft buttons. The SPA512G VoIP phone supports four lines, no programmable buttons and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has soft keys, and supports Gigabit Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 pixel color display, supports five lines, and includes five soft buttons.

Cisco's IP Phones 3900 Series and 6900 Series are specialty IP voice endpoints intended for occasional-use environments such as cafeterias, elevators, and conference facilities. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome non-backlit screen, an integrated Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a display and uses a hook switch for transferring a call and conferencing.

The 7800 Series of economical IP phones are VoIP devices with backlit monochrome screens, four soft buttons, 11 dedicated keys, an Ethernet port with Class 1 Power over Ethernet, and a speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All devices in the 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio solution. Cisco's EnergyWise power-save technology, available on the advanced 7800 models, reduces after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for shared areas and for workers with occasional-to-light voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only unit in the 7800 family that provides 1xGb Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line endpoint targeted for administrative staff, call center personnel, and managers who have heavy voice communications needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 pixel color screen, an integral Gigabit Ethernet switch, Class 3 PoE, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones have a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone with a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a family of SIP-only endpoints that features desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 fixed-feature buttons. Cisco's IP Phone 8811 features a backlit mono screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless VoIP Phone Integration SupportCisco's wireless VoIP phones are hardened Wi-Fi devices designed for professionals who are mobile within campus, warehouse, retail or other venues where IT management wants portable phones that provide more administrative control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move onsite workers the benefits of voice over wireless LAN (VoWLAN) technology in workplaces that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless VoIP Phone features a hi-res color display, a durable shell designed for shock resistance and compliant with IP67 for particulate and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth 4.0 radio for hands-free operation with cordless headsets. The 8821-EX Wireless IP Phone adds protection against sparking for use in hazardous environments. The 8821-EX also features a case composed of yellow plastics, which makes the device easier to find in a crisis. Learn about Progent's Wireless VoIP Phone integration and troubleshooting consulting.

Cisco 9900 Series Voice over IP Phones ConsultantsCisco's legacy 9900 Series of powerful VoIP phones mix high-definition voice with hi-res color screens to offer a rich multimedia unified communications solution for knowledge professionals and executive management. Both IP phones in this line have a Standard Definition 640x480 pixel color display, a Bluetooth transceiver to work with a wide selection of headsets, and an integrated 10/100/1000 Ethernet port. Cisco's Power Save function is offered as an option and can cut off-work energy consumption by up to 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Expansion Modules for adding scalability to customizable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi transceiver for connecting to voice-over-wireless LAN environments, and four customizable touchscreen keys to access Cisco Unified Communications functions. The 9971 IP phone allows up to 3 Cisco IP Color Key Expansion Modules for adding scalability to programmable line and feature keys.

Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP telephony, IP video, and other UC applications are separate from the call- and voice-processing infrastructure, and they may reside at any location within the system. A cohesive network framework provides a versatile environment for feature-rich applications and serves as a solid basis for downstream convergence-based software. Cisco cooperates with leading IT industry partners to offer a broad selection of IP telephony and video software applications and products. Cisco also supports the capability to develop and administer specialized internal programs.

UC application software available from Cisco and supported by Progent's consultants include:

Cisco Jabber
Jabber is a UC application that supports presence, instant messaging, voice, video, voicemail, desktop sharing, and real-time conferencing functions for Windows PCs, Apple Macs, Apple and Android tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is an evolution and integration of the Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with important enhancements to HD video features and desktop screen sharing, and extending the collaboration environment to additional operating systems and devices. Cisco Jabber operates with Cisco Unified Communications Manager for call management, Cisco Unified Presence for IM and presence, Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing.

Since Cisco Jabber is built around key communication standards, it can communicate with a broad range of third-party products. For example, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber users to exchange instant messaging and presence data with other XMPP clients such as Adium for Mac OS, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features can be accessed from Microsoft Office programs such as Outlook and Microsoft SharePoint. This cross-platform support optimizes output by providing a consistent end-user experience and accommodating the BYOD model of networking. Progent offers the services of certified Exchange and Outlook consultants and Microsoft SharePoint experts who can help you to use Jabber with Microsoft's popular collaboration products. Progent also offers help with iPhone integration and management as well as Google Android phone integration and management to help your organization to increase the business value of your BYOD ecosystem.

WebEX Meeting Center
WebEX Meeting Center enables web and video conferencing for participants using a browser or virtually any PC or mobile computer. WebEx Meeting Center is offered as SaaS through Cisco's WebEx Cloud. This makes it easy to deploy and scale, reduces the cost of administration, eliminates major up-front expenditures, offers maximum uptime and world-class data protection, and delivers consistently high throughput. Important capabilities include the ability to share discrete content or your whole screen display with remote participants in real time, the ability to add rich media into presentations including PowerPoint and Flash videos, session recording plus editing and playback for training and demonstrations, single sign-on and support for other Cisco collaboration applications like Jabber and TelePresence, plus strong data protection and encrypted access with tight policy control.

WebEx Meeting Web Conferencing Consultants

Cisco WebEx Meeting Center runs on Microsoft Windows, Mac, and Linux-powered desktops and permits mobile users to start, schedule, and attend meetings on Google Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also initiate web meetings instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of instant messaging applications.

Cisco TelePresence Products for On-premises Video Conferencing Infrastructure
For midsize businesses and larger enterprises who want to build an in-house or hybrid in-house/cloud solution for teleconferencing, Cisco offers a portfolio of Cisco TelePresence products that deliver high-definition teleconferencing for users with virtually any endpoint device at any site. Cisco TelePresence Server is a scalable video conferencing bridge that works with Cisco Unified Communications Manager to provide multiparty video, audio and content sharing to converged environments and can extend conferences to incorporate cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies management of how video conferencing resources are rationed for every individual participant, allowing managers to define the exact service level and experience required for each user. Cisco TelePresence Content Server collects video and presentations for live streaming and video on demand playback.

Cisco's Unity Connection and Unity Express for Converged Voicemail
Cisco's Unity Connection, an integrated extension of Unified CM, is a unified voicemail system that facilitates teamwork by offering a variety of alternatives for accessing calls and messages within a framework that is easy to implement and maintain. Cisco Unity Connection allows you to access and manage your voicemail from your Exchange inbox, web browser, Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or an iPad or tablet. Unity Connection also offers sophisticated voice-recognition features for hands-free management and extensive Automated Attendant capabilities such as intelligent routing for incoming phone calls and custom call-filtering and message-alert options. The Unity Connection system operates as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can accommodate up to 20,000 voice mailboxes on each server.

Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses and enterprise branch locations with as many as 500 workers. Unity Express permits users to access and manage voicemail messages via a Cisco Unified IP Phone screen, a browser, or an email system. Cisco routers for which Unity Express is offered as a network module include Cisco's 1861, 2900, and 3900 Series. Progent offers comprehensive deployment and troubleshooting services for all Cisco routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) works with Cisco Unified CM and desktop agent apps such as Finesse to offer automatic call distribution capabilities that allow an organization to connect customers with the right salesperson or service representative. UCCE provides intelligent call routing, computer telephony integration (CTI), multiple channel customer contact management, network call queuing, interactive voice response and advanced company-wide reporting to streamline the deployment and management of a modern customer contact center. Cisco platforms incorporated in UCCE's customer contact management solution include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (CCX) offers a packaged solution for building a customer interaction management center for mid-scale systems that support as many as 400 agents. Several bundles are offered, plus a variety of optional advanced features. Cisco Unified Contact Center Express works with Unified CM and offers intelligent call routing, client management, integrated reporting, IVR, and the ability to manage voice, email, chat, and social media requests. Unified Contact Center Express comes with Cisco Finesse, a browser-based desktop agent that needs no client-side software setup. Optional advanced features include conditional routing, expected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach, makes it possible for users to be called from a single phone number that rings simultaneously on their desktop VoIP Phone and their smartphone. Users can switch active calls between their Cisco VoIP phone and their mobile phone without disruption. Unanswered calls can be transferred to a Unity or Unity Connection voicemail account. Users can create their own access lists that determine which calls are directed to alternate phones.

Cisco Prime Collaboration Provisioning
Cisco Prime Collaboration provides an automated process for initial installs as well as for “day 2” moves, adds, changes, and deletions. An intuitive interface provides a single look at a subscriber and the subscriber's services. Prime Collaboration significantly accelerates company-wide installations and reduces the effort needed for ongoing updates. Prime Collaboration in addition offers advanced analytics that show application adoption and consumption rates, enabling administrators to optimize resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco converged communications networks to connect with other networks and with clients working outside the corporate firewall. Cisco's line of communication gateways deliver unified communications support for all types of gateway and session-border-control applications.

Collaboration gateways offered by Cisco and supported by Progent include:

Expressway Converged Communication Gateway
Cisco's Expressway is a powerful converged media gateway that allows companies to provide colleagues, vendors, customers, or business partners who are working on different network environments, workgroup applications, or endpoint equipment to access to Cisco Unified Communication services. Cisco's Expressway works with an enterprise Cisco Communications Manager deployment or Cisco Business Edition 6000, or can be accessed through the cloud with Cisco HCS to help make productive collaboration more pervasive. Key capabilities of Expressway are are:

  • Mobile and Remote Access: Remote workers with any Jabber-compatible desktop or handheld computer or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on and of Transport Layer Security (TLS) and can connect to all their collaboration workloads (video, high-quality voice, content instant messaging, and presence) without the inconvenience starting a VPN. Also, telecommuters can use their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user experience at home the same as the corporate office.
  • Jabber Guest Support: Cisco Expressway is integral for supporting the Cisco Jabber Guest, which makes it possible for “guests” to interact with your organization simply and securely via lightweight browser and mobile multimedia calls.
  • Cisco Cloud Access: Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Expressway offers an advanced, scalable teleconferencing environment that seamlessly combines high-quality voice, video, and data sharing to anyone, at any location, on any device.
  • Interoperability: In case your organization already has third-party video systems, Cisco Expressway can assist you to move easily to Cisco products when it makes business sense. Cisco Expressway provides video compatibility with standards-based H.323, H.264 Scalable Video Coding, or SIP systems. Interoperability capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 SVC to H.264/AVC.
Cisco Unified Border Element
Cisco Unified Border Element is a collaboration edge session border gateway that interconnects converged business communications systems to the IP public switched telephone network. Beyond providing session border control, Cisco Unified Border Element provides simple and cost-efficient collaboration beyond the enterprise firewall. Sample collaboration functions enabled by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for SIP-media-connected conferencing
  • Voice/Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) applications
  • Policy-led security evaluation of voice calls
  • Business-to-business telepresence over SIP
CUBE software is available for licensing on Cisco IOS control software and can be run on many of Cisco's enterprise routers, which include Cisco's ASR 1000, the Cisco ISR 4000 line, the ISR G2, and several versions of the 800 fixed routers. Cisco's virtualized CUBE, or vCUBE, runs in an ESXi virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 Series is a VoIP gateway solution for small businesses. UC500 packages deliver voice, data, voicemail, automated attendant, IP video, firewall, and WiFi functionality, work with older Cisco IP Voice endpoints, and support various PSTN interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a complete unified communications ecosystem

All of UC500 series bundles include a compact switch appliance with 8 PoE interfaces plus additional FXS and FXO interfaces, a firewall, and VPN. Built-in WiFi is optional. VoIP user capacity can be expanded by connecting with Cisco Catalyst Express switches. Each UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and include 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 system supports 32 clients and provides 8 foreign exchange office ports. The Cisco UC560 system supports 48 VoIP clients and 12 foreign exchange office interfaces.

Progent's Cisco-certified VoIP consultants can assist you to support your legacy UC500 VoIP gateway or plan and implement a smooth upgrade to a current IP telephony and voicemail system such as Cisco's Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide online or on-premises help from a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to assist your business to design, deploy, administer and repair unified communications networks based on Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco engineers have in-depth backgrounds supporting Unified Communications Manager and CallManager, IP voice and video phones and soft phones, UC applications like Cisco Jabber and Unity Connection, Cisco's immersive telepresence technologies, communication gatekeepers, utilities incorporated into Cisco Catalyst switches and routers. Progent can also provide expertise with technologies such as Cisco SRST, CUBE, SIP gateways, Call Admission Control, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure consultants can in addition help you to create SIP connectivity solutions that include SIP-based VoIP phones and video phones, SIP-based CUBE trunks, and SIP management tools with Cisco Unified CM.

Progent's application developers can create specialized unified communications software that will help your business to incorporate the capabilities of Cisco Unified Communications Manager into your business processes for enhanced productivity. Progent can audit your existing network and Internet connectivity infrastructure to determine whether your environment is optimized to support business-quality Voice over IP and HD video, assist you to select and integrate Cisco hardware and software that make sense for your current situation and downstream growth strategy, and integrate your Cisco collaborative communications products with technology from other suppliers. Progent's CISSP-ISSAP certified information security consultants can show you how to create, implement, and validate a comprehensive security plan for your converged communications ecosystem. Also, Progent can assist your organization to configure Cisco high-availability technologies like Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control redundancy in branch office and home-office sites, and Progent's disaster recovery planning experts can help you develop a viable DR/BC strategy to ensure the availability of your vital unified communications system.

Cisco Unified Communications Manager/CallManager Migration Consulting
Versions of Cisco Unified Communications Manager 8.6 earlier than 8.6 and every version of CallManager have arrived at end-of-life. This means Cisco Engineering will cease to develop, fix, or validate this older software. Security updates for this pivotal application will end, which in some circumstances could cause compliance or even potential liability problems.

Progent will continue to offer premier consulting and troubleshooting support for end-of-life releases of Cisco Unified CM and Cisco CallManager, but in case your company is still running an out-of-dated release of this critical application you should start now to plan your upgrade. Progent's collaboration consultants can help your company to migrate non-disruptively to the current version of Unified Communications Manager and can typically save customers as much as 50% off consulting service costs compared to competing IT service firms thanks to Progent's documented process and experience in this practice area. By adhering to best practices, Progent can make sure your business gets a fast payback on your investment by helping you take full advantage of the new and improved features, lower management and support expense, more productive collaboration capabilities, and stronger security offered by the current release of Cisco Unified CM.

Progent's migration services include return-on-investment assessment, project management, system testing and validation, Cloud integration, setting up collaboration endpoints from Cisco and other vendors, smartphone and tablet connectivity, security and compliance consulting, management automation, disaster recovery/business continuity planning, network infrastructure design, training for IT staff and end users, and continuing consulting services and troubleshooting. Progent also has put together ultra-affordable migration packages to keep your costs predictable and affordable.

To see more information about Progent's engineering help for Cisco solutions, choose a topic:

In order to contact Progent about technical assistance for Cisco technology, call 1-800-993-9400 or go to Contact Progent.

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    Progent's ProSight Email Guard uses the technology of leading information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.

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    Progent's Microsoft-certified consulting experts have over a decade of background designing, deploying, optimizing and repairing System Center Operations Manager solutions and can provide companies of any size advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also assist you to install and customize SCOM 2012 management packs according to industry best practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. In addition, Progent can deliver fast online or on-premises technical support to assist you to fix critical issues uncovered by Microsoft SCOM 2012.

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    Progent's Microsoft certified consultants offers remote and on-premises support expertise to help you to manage, maintain, and troubleshoot computers based on Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, data and identity protection, backup and restore, remote access, smartphone and tablet management, wireless network design, and 24x7 system monitoring and alerts.

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    Progent’s Microsoft certified experts offer a variety of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft accounting platform and corporate management tool based, like all Microsoft accounting tools, on the scalable and popular foundation of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest edition of Microsoft accounting software in the Microsoft Dynamics GP family, provides an affordable solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP is simple to install and configure, and with its modular design you can license only the functions you currently require, with the option to expand clients and increase functionality when necessary. Progent’s Microsoft Dynamics GP Software consulting engineers can show you how to install, configure and manage Dynamics GP/Great Plains 2010 as well as earlier editions of Microsoft Dynamics GP.

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    Progent’s computer outsourcing services for small businesses include designing Windows XP, Microsoft .NET Server, and BackOffice environments, managing migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and in-person repair, fixing stubborn integration problems, and producing a comprehensive security strategy. Progent can show you how to enhance network reliability and performance via zero-downtime configuration, redundant network architecture, and proactive network monitoring. Progent also offers project management help for major migrations and can help with needs assessment, product identification, BOM production, vendor selection, purchasing logistics, and complete documentation. Progent’s computer outsourcing service also includes training for office productivity products such as Microsoft Office.

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    Progent can provide small businesses with an information management expert who can act as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you integrate sensible technology to improve business operations so they match better with your business objectives. Your business can develop and implement a well conceived IT strategy without incurring the expense of a full-time Chief Information Officer.

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    Progent can provide the expertise of certified engineers as well as experienced software developers, database administrators, project management experts, network infrastructure engineers, disaster recovery planning specialists, and certified data security professionals to help you to evaluate the likely advantages of SQL Server 2012 for your business, install test systems at your site or at Progent's lab, plan and carry out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS solutions, and define an efficient and safe IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.

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    Progent's Juniper-authorized network engineer can help your company to design and deploy Juniper Firewall and VPN technology, enhance and troubleshoot your infrastructure, and migrate efficiently from discontinued products to the latest versions. Progent's Junos OS engineers can provide support for Juniper's flagship network operating system to enable your business to streamline the administration and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS operating system productss and can assist you maintain environments that include a combination of Juniper's OS platforms.

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    Global Information Assurance Certification was established in 1999 to validate the knowledge of information technology security professionals. GIAC certifications are acknowledged by businesses and institutions around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with any of the network security services addressed under GIAC certification such as evaluating infrastructure security mechanisms, event management and response, traffic analysis, web services security and security information and event management (SIEM) solutions.

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  • Outsourced IT Services Microsoft Office XP
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    Progent’s IT outsourcing services provide affordable network support for small businesses. Whether it includes planning system architecture, setting up an internal Help Desk or using an outside one, deploying a new e-mail platform, monitoring your system, or creating a web-based eCommerce application, outsourcing your IT technical services can contain expenses and minimize uncertainties, allowing IT support budgets to grow in a more linear and manageable manner than is feasible by building up a large, knowledgeable in-house network support staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to create a secure and highly available network architecture for your critical applications powered by Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Years of experience delivering Microsoft expertise and Cisco network consulting has allowed Progent to build a unique ability for serving branch offices that need network service with the responsiveness associated with with small firms but which offers effective communications, complete documentation, and compliance with corporate IT standards. If your enterprise has a remote office situated anywhere in or any area served by Progent's engineers, Progent can offer a broad range of on-premises and on-line IT consulting services and system architecture expertise.

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