Cisco IP Voice ConsultantsSending real-time voice and video over IP (VoIP and Video over IP) has progressed from simply being being a smart technique to save money on phone carrier bills to a required tool for competitive advantage. Converged IP communications, at one time limited to managing Internet-based voice calls and faxing on one platform in order to take the place of traditional PBX systems, today includes VoIP and video, mobile communications, messaging, real-time presence, services, and much more all in a cohesive framework that is easy to manage, extensible, protected, resilient, cost-effective, and intuitive.

Cisco is the leader in providing the hardware and software infrastructure for supporting the modern paradigm of unified communications (UC). Cisco's UC architecture enhances the efficiency of IT networks by slashing operating expenses; integrating rich media features with popular software programs to improve worker output; supporting teamwork among employees, partners, and vendors to save time and improve business results; and streamlining the support of your converged voice and data infrastructure.

Cisco's UC solutions cover these main product categories:,

  • Call Control Platforms for controlling calls and sessions
  • Collaboration Endpoints to optimize worker productivity
  • Unified Communications Applications for integrated access to real-time, IM, voice and video, voice messages, white boarding, and voice/video conferencing
  • IP Gateways for connecting to outside networks and remote users
Progent offers the online or on-premises consulting services of a certified CCIE expert to assist businesses of any size to design, install, administer, migrate, expand, move, and repair Cisco UC products so you can realize the greatest strategic advantage of your UC investment. Progent offers advanced support for all components of Cisco's UC solutions such as call processing and control tools, IP phones and softphones, and teleconferencing software. Progent in addition provides consulting and troubleshooting services for Cisco's IP voice-optimized network infrastructure products such as ISR routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call and Session Processing Agents - Unified Communications Manager/CallManager
Cisco Collaborative Communications Consulting and SupportThe call-processing agent is the core of the Cisco IP telephony infrastructure and provides the versatility to deploy a central call-processing model, a decentralized model, or a mix of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) extends enterprise phone capabilities to packet telephony products such as IP phones, media management devices, Voice over IP gateways, and multimedia applications across the IT environment. Unified Communications Manager enables extra multimedia services such as unified messaging, multimedia conferencing, and group-based client interaction networks.

The most recent version of Cisco Unified Communications Manager, formerly known as CallManager, offers a variety of improvements that expedite ROI by cutting administrative and maintenance costs, increasing user productivity, enhancing teamwork, supporting the bring-your-own-device (BYOD) model of working, fortifying security, and making efficient use of IT resources. Headline new features include automatic dial-plan replication and batch provisioning, streamlined certificate control, expanded support for single sign-on (SSO) for administrators and users, hardware-independent call recording, mobile access with no need for VPN, a new self-provisioning interface that makes it easy for users to install their preferences for all endpoint devices, and support for Transport Layer Security for mobile clients.

In cases where you deploy a central Unified Communications Manager cluster to control voice processing for users at remote sites, IT managers can help achieve non-stop call availability using Cisco SRST, a Cisco IOS Software image for routers. If a WAN link fails, Cisco Survivable Remote Site Telephony in the Cisco router provides basic UC Manager services until the link is restored. For a description of Progent's consulting support for Cisco routers, see consulting and troubleshooting support services for Cisco routers.

For small businesses, branch locations, and retail environments that do not need the complete functionality available from Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express offers a budget-friendly PBX alternative that meets the needs of locations with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller organizations can rapidly set up a converged voice and data solution.

Cisco's Business Edition 6000 is a family of all-in-one solutions that offer essential collaboration capabilities including routing, IP gateway, high definition voice and video, messaging, instant messaging and real-time presence, teleconferencing, and paging support, enabling any user to collaborate on any endpoint from any site. All systems are delivered preinstalled with virtualization and Unified Communications applications software, making implementation fast and simple and reducing cost of ownership for organizations with as many as 1000 workers. All BE6000 solutions come preconfigured with a virtualization hypervisor and collaboration applications. Organizations can simply activate UC applications whenever their requirements evolve.

The entry-level BE6000S includes five fixed collaboration applications installed on one integrated ISR router/gateway/virtualized blade server platform and can handle a maximum capacity of 150 users and 300 devices. The mid-market Business Edition 6000M includes 4 UC application options enabled on a single virtualized Cisco C220 M4 server platform and supports up to 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S Supports eight unified communications application options activated on a virtualized Cisco C220 M4 server and has the capacity for up to 1000 workers, 2500 devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager, visit Unified Communications Manager and CallManager design, configuration, migration and troubleshooting.

Cisco IP Phones: VoIP and IP Media Endpoints
A communications endpoint is an end-user instrument, either a physical phone set or a soft phone application that runs on a PC or mobile computer. In the IP environment, each VoIP handset or soft phone is Ethernet connected. IP phones have all of the capabilities that an ordinary phone provides, but IP phones often provide additional features such as being able to access the web or run productivity-enhancing software.

Cisco Voice over IP Phones ConsultingIn contrast to ordinary Private Branch Exchange technology, in a Cisco IP communications network you can implement almost instantaneous moves, adds, and modifications. You merely take the VoIP handset to its new spot, plug it into an Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All client privileges and settings are programmatically re-established, eliminating the cost and delay of sending support personnel to rewire connections. Another useful feature is location independence, which enables you to sign into any Cisco IP phone and get your personal phone ID and privileges.

Cisco offers a wide selection of Unified CM handsets. The low-cost Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications screenless or monochrome phones that feature wide-band audio, support for hosted IP phone environments or an IP private branch exchange, easy deployment and highly secure online provisioning, transparent software upgrades, and web-based configuration. The value-priced SPA301 is a single-line VoIP phone with no screen or speakerphone, a base dialer that has one Ethernet port, and a wired handset with no keys. The SPA302D, designed solely for operation with Cisco's SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiline cordless Digital Enhanced Cordless Telecommunications handset that offers 10-lines, a 176 x 220 color display, and a keypad with a speakerphone. Cisco's SPA303 is an affordable three-line SIP-based phone with two switched ports, a 128x64 monochrome graphical display and a speaker.

Cisco SPA500 IP Phones IntegrationThe SPA500 family VoIP phones are affordable devices with support for both SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet, and conferencing support. Most models have a 128 x 64 pixel mono screen display, The SPA501G has eight lines and has eight soft buttons but no LCD display. The SPA502G has a single line and has no soft keys. The SPA504G IP Phone supports four lines and has four programmable buttons. The SPA508G IP Phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and features 12 programmable buttons. The SPA512G has four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports 1xGb Ethernet. The high-end SPA525G2 VoIP phone has a 320 x 240 pixel color screen, supports five lines, and includes five soft buttons.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices intended for occasional-use settings such as lobbies, hallways, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel mono display, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint with no screen and requires a hook switch for transferring a call and conferencing.

Cisco's 7800 family of budget-priced IP phones are VoIP devices with backlit mono screens, four soft keys, 11 dedicated buttons, an Ethernet switch with Power over Ethernet (PoE), and a speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All models in the 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save feature, available on the advanced 7800 units, cuts after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for common locations as well as for employees with infrequent call needs. The IP 7811 comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered via an optional handset. Cisco's IP Phone 7821 is a dual-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only unit in the 7800 series that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device intended for administrators, contact center personnel, and managers who have heavy voice communications requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 pixel color display, a 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones include a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that features desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated buttons. Cisco's IP Phone 8811 features a mono screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless VoIP Phone Integration and Troubleshooting ConsultantsCisco's wireless IP phones are hardened Wi-Fi devices designed for workers who are mobile within campus, warehouse, retail or other venues where management requires portable phones that provide more administrative control, data security and durability than is possible with the BYOD style of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile onsite users the advantages of voice over wireless LAN (VoWLAN) communications in environments with 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone features a 2.4 inch color screen, a durable shell rated Mil-SPEC 810G to withstand dropping and IP67 for particulate and moisture resistance, extended batteries, a speakerphone, and an integrated Bluetooth 4.0 transceiver to support cordless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for use in potentially combustible work sites. The 8821-EX also has a shell composed of yellow plastics, which makes it easy to find in an emergency. Find out about Progent's Wireless IP Phone integration and troubleshooting support.

Cisco 9900 Voice over IP Phones ConsultantsCisco's discontinued 9900 line of high-performance IP phones integrate high-definition voice with business-grade color screens to offer a rich multimedia experience for managers and executives. The two IP phones in the 9900 family have an SD VGA color display, a Bluetooth 2.0 transceiver to work with a broad choice of headsets, and an integrated Gigabit Ethernet port. Cisco's EnergyWise power-save feature is offered as an option and can cut off-work power use by as much as 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 IP Expansion Modules for adding scalability to programmable line and function keys. The IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi transceiver for connecting to Voice-over-WLAN networks, and 4 soft-label touchscreen keys to invoke Cisco Unified Communications features. The 9971 supports up to 3 IP Expansion Modules for expanding programmable line and feature keys.

Unified Communications Application Software
Within Cisco's Unified Communications platform, IP telephony, IP video, and other UC applications are physically separate from the call/voice processing infrastructure, and they may be anywhere within the system. A cohesive network framework provides a versatile platform for powerful business applications and provides a firm foundation for downstream convergence-based applications. Cisco works with leading IT industry vendors to offer a broad range of IP phone and IP video software applications and devices. Cisco also supports the capability to develop and manage customized internal applications.

Collaborative applications available from Cisco and supported by Progent's consultants include:

Cisco Jabber
Cisco Jabber is a UC application that provides presence, instant messaging, voice, high-definition video, voicemail, screen sharing, and real-time conferencing capabilities for Windows PCs, Macs, Apple and Android tablets plus smartphones. Jabber is an evolution and combination of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with significant improvements in the areas of HD video features and desktop sharing, and expanding the team environment to additional operating systems and devices. Jabber works in conjunction with Unified Communications Manager for call management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing and online meetings.

Since Cisco Jabber is based on key industry standards, it can interoperate with a wide selection of third-party platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber to trade IM and presence information with other XMPP clients such as Adium, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features are available from Microsoft Office applications such as Outlook and Microsoft SharePoint. This broad platform support maximizes output by delivering a common user environment and fully enabling the bring-your-own-device paradigm of networking. Progent can provide the expertise of Microsoft-certified Exchange consultants and Microsoft SharePoint programmers who can assist you to use Jabber with Microsoft's powerful collaboration platforms. Progent also offers expertise with iPhone and iPad integration as well as Google Android phone integration and management to help you to enhance the productivity of your BYOD environment.

WebEX Meeting Center
WebEX Meeting Center provides online conferencing for users with a web browser or almost any PC or mobile computer. Cisco WebEx Meeting Center is delivered as software as a service via the Cisco WebEx Cloud. This makes it simple to roll out and scale, reduces the cost of management, eliminates major initial investment, offers maximum uptime and world-class data protection, and provides fast performance. Important capabilities include the ability to share specific content or your entire screen display with remote attendees in real time, the capability to add rich media into your presentations including Microsoft PowerPoint and Flash animations, network-based recording plus playback for training, single sign-on (SSO) and support for Cisco collaboration applications such as Cisco Jabber and TelePresence, plus strong data protection and encrypted access with strict policy management.

WebEx Meeting Center Online Conferencing Consulting and Support

WebEX Meeting Center works with Windows, Apple Mac, and Linux-powered desktops and notebooks and permits mobile workers to start, calendarize, and attend meetings on Google Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Windows Phone. Users can also initiate web meetings instantly from Microsoft Office, Microsoft Outlook, Notes, and a selection of instant messaging applications.

Cisco TelePresence Products for On-premises Teleconferencing Infrastructure
For midsize businesses and enterprises who wish to create an in-house or hybrid local/cloud solution for teleconferencing, Cisco offers a portfolio of Cisco TelePresence platforms that deliver high-quality teleconferencing for attendees with virtually any endpoint device at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that runs with Cisco Unified Communications Manager to bring multiparty telepresence to unified communications environments and can extend conferences to include cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of how conferencing bandwidth and features are allotted for every individual participant, allowing managers to specify the precise service level and user experience required for each user. Cisco TelePresence Content Server collects video and presentations for live distribution and video on demand (VOD) viewing.

Cisco Unity Connection Platform and Unity Express for Unified Voice Messaging
Cisco's Unity Connection, an extension of Cisco Unified CM, is a unified voicemail solution that promotes teamwork by providing flexible set of alternatives for accessing calls and messages within a framework that is easy to deploy and administer. Cisco Unity Connection allows you to access and manage your voice messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Connection also offers advanced voice-recognition capabilities for hands-free operation and powerful Automated Attendant functions that include smart routing for inbound calls and custom call-filtering and message-alert options. The Unity Connection system runs as a VM that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can support as many as 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), available in certain Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to mid-size businesses and corporate branch offices with up to 500 voice mailboxes. Cisco Unity Express permits users to manage voicemail via a Cisco IP Phone screen, your web browser, or an email client. ISR Routers for which Cisco Unity Express is offered as a network module or advanced integration module include Cisco's 2800, 2900, 3800, and 3900 Series. Progent can provide certified deployment and troubleshooting services for all ISR routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates closely with Unified Communications Manager and agent desktop applications such as Cisco Finesse to offer automatic call distribution features that allow an organization to match customers with the right salesperson or service representative. Unified CCE or UCCE provides intelligent call distribution, computer telephony integration (CTI), support for multichannel customer contact management, network call queuing, interactive voice response and advanced enterprise-wide reporting to simplify the deployment and administration of a large-scale customer contact center. Cisco products supporting Unified CCE's client interaction management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (CCX) offers an out-of-the-box solution for creating a customer contact center for mid-scale systems that support as many as 400 agents. Multiple packages are offered, plus a selection of optional advanced features. Cisco Unified Contact Center Express integrates closely with Unified CM and provides smart call routing, client management, integrated reporting, interactive voice response, and the ability to manage voice, email, chat, and social media inquiries. Cisco Unified Contact Center Express includes Finesse, a web-based customizable desktop agent that requires no client software setup. Special options include call-in-queue, expected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach, allows users to be called from a single phone number that rings at the same time on their desktop VoIP Phone and their smartphone. Users can switch live conversations between their Cisco VoIP phone and their mobile phone without disruption. Calls that are not answered can be redirected to a Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that determine which calls are directed to alternate phones.

Cisco Prime Collaboration
Cisco Prime Collaboration provides an automated platform for initial deployments and for “day 2” moves, additions, changes, and deletions. An intuitive interface delivers a single look at a user and the subscriber's services. Prime Collaboration Provisioning substantially speeds up site installations and minimizes the time needed to implement future updates. Prime Collaboration in addition provides management analytics that show technology adoption and consumption rates, allowing administrators to optimize resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco converged communications networks to communicate with other networks and with clients working beyond the firewall. Cisco's portfolio of gateways provide unified communications support for all types of gateway and session-border-control applications.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Cisco Expressway Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gateway that enables companies to provide workers, vendors, customers and prospects, or business partners who are working on different network environments, collaboration platforms, or endpoint devices to access to Cisco Unified Communication functions. The Expressway gateway works with an enterprise Cisco CM system or Cisco Business Edition, or can be accessed via the cloud with Cisco HCS to help make collaboration more universal. Important capabilities of Expressway are include:

  • Mobile and Off-site Access: Remote workers who have any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) plus TLS security and are able to access all their Jabber workloads (video, voice, content IM, and presence) without the inconvenience starting a VPN. Also, teleworkers can use their Cisco TelePresence endpoints without the need for a VPN, providing a user experience at home that is identical to the office.
  • Cisco Jabber Guest Support: Expressway is integral for enabling the Cisco Jabber Guest, which allows “guests” to interact with your business simply and safely via streamlined web-browser and mobile multimedia phone calls.
  • Cisco Cloud Connectivity: Expressway can function as a gateway that creates a path between on-premises Cisco or non-Cisco collaboration solutions and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, scalable conferencing environment that seamlessly integrates voice, video, and data sharing to any client, at any location, using any endpoint.
  • Interoperability: In case your company currently has third-party video technology, Expressway can help you to move efficiently to Cisco products whenever you choose. Cisco Expressway provides video interoperability with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) systems. Gateway capabilities allowed by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 SVC to AVC.
Cisco Unified Border Element
Cisco Unified Border Element is a collaboration edge session border controller that connects unified communications systems to the public switched telephone network. Beyond providing session border control, Cisco Unified Border Element delivers simple and affordable collaboration beyond the firewall. Important collaboration features enabled by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected conferencing
  • Voice and Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) solutions
  • Policy-based evaluation of phone calls
  • B2B immersive telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be enabled on a wide selection of Cisco's enterprise router platforms, including Cisco's ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 family, the ISR G2, and high-end versions of the 800 Series fixed routers. The virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 (UC500) product line is an all-in-one VoIP and unified communications system for small organizations. UC500 models provide voice, data, voicemail, automated attendant, IP video, security, and WiFi capabilities, work with older generation Cisco VoIP phones, and support various PSTN interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP switch was the centerpiece of a complete unified communications solution

All Cisco's UC500 packages include a compact switch with 8 Power-over-Ethernet ports and additional FXS and FXO interfaces, a firewall, and VPN support. Built-in WiFi is optional. VoIP user capacity can be expanded by attaching Cisco Catalyst Express companion switches. Every UC500 offering also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 system allows 24 to 32 clients and has 8 FXO interfaces. The Cisco UC560 system supports 48 users and 12 foreign exchange office ports.

Progent's seasoned VoIP experts can help you to maintain your legacy UC500 VoIP system or plan and implement a smooth upgrade to a current IP telephony and voicemail system such as the Cisco Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers remote or on-premises help from a certified CCIE Collaboration consultant to assist you to plan, deploy, administer and repair converged communications environments supported by Cisco Unified Communication products in an in-house, cloud-based, or hybrid environment. Progent's Cisco consultants have in-depth backgrounds supporting Unified Communications Manager and Cisco CallManager, VoIP phones and soft phones, Unified Communications applications such as Cisco Jabber and Unity Connection, Cisco's teleconferencing products, collaboration gatekeepers, tools incorporated into Cisco Catalyst switches and routers. Progent can also provide support for related technologies like Cisco Survivable Remote Site Telephony, CUBE, SIP gateways, CAC, IP voice trunks, various signaling protocols, and AVVID. Progent's SIP integration experts can also assist you to create SIP infrastructure environments that incorporate SIP IP voice phones and media endpoints, SIP trunks, SIP conferencing and SIP management tools via CUCM.

Progent's application developers can build specialized IP telephony applications that will enable your company to integrate the features of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can analyze your current network and Internet connectivity architecture to determine whether your system is optimized to support high-quality VoIP and HD video, help you to select and install Cisco products appropriate for your present situation and downstream expansion objectives, and interface your Cisco Unified Communications solution with technology from other suppliers. Progent's CISSP-ISSAP certified data security and compliance consultants can show you how to create, deploy, and test a comprehensive security and compliance strategy for your unified communications ecosystem. In addition, Progent can assist your organization to deploy Cisco fault-tolerant technologies such as Cisco Unified SRST for affordable call control redundancy in branch office and home-office sites, and Progent's disaster recovery and business continuity preparedness consultants can help you develop a viable disaster recovery plan to protect your vital unified communications system.

Unified Communications Manager/CallManager Upgrade Consulting
Releases of Unified Communications Manager 8.6 earlier than 8.6 and every release of CallManager have reached end-of-life. Therefore Cisco will cease to develop, repair, or validate this older software. Security patches for this pivotal product will end, which in some situations could cause compliance or even legal liability issues.

Progent continues to provide premier support services for outdated versions of Unified CM and CallManager, but if your business is still using a legacy release of this pivotal application you should start now to plan your upgrade. Progent's collaboration consultants can assist you to upgrade non-disruptively to the current release of Cisco Unified Communications Manager and can routinely save clients up to 50% off consulting service fees compared to most IT service companies thanks to Progent's documented procedures and experience in this practice area. By following leading practices, Progent can make sure your business sees a fast return on your IT investment by helping you benefit fully from the enhanced feature set, lower management and maintenance expense, more engaging collaboration, and stronger data protection provided by the newest version of Cisco Unified Communications Manager.

Progent's migration services include return-on-investment analysis, project management or co-management, system testing, Cloud integration, configuring collaboration endpoints from Cisco and other providers, mobile connectivity, data protection services, streamlined management, business continuity planning, network infrastructure design, staff and user training, and ongoing consulting services and troubleshooting. Progent also has put together ultra-affordable upgrade packages to make sure your costs are visible and under control.

For additional details about Progent's professional assistance for Cisco products, pick a topic:

In order to contact Progent about consulting support for Cisco technology, call 1-800-993-9400 or refer to Contact Progent.



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    ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital devices that power your IT network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they can impact productivity.

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  • Remote Consulting MS CRM
    Microsoft Integration MS CRM

    Microsoft Dynamics Customer Relationship Management helps small businesses build profitable client interactions. Integrated Sales and Customer Service modules allow in-house staff to share information to help improve selling success and offer consistent, effective customer service. Progent can set up the optimal server and communications environment, including mobile wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can help you integrate Microsoft CRM with your marketing or customer support databases.

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  • Waterford, Newman, Hughson CA Remote Workforce Modesto Expertise - Endpoint Security Solutions Assistance Telecommuters Modesto Consulting and Support Services - Cybersecurity Solutions Assistance Oakdale, Riverbank CA
  • Work at Home Employees Downers Grove Consulting - Security Solutions Consulting Experts Downers Grove Illinois At Home Workers Consulting Experts - Downers Grove - Cybersecurity Solutions Expertise Downers Grove-Bolingbrook
  • Work at Home Employees Sioux Falls Consulting - Cloud Integration Solutions Consulting and Support Services Sioux Falls, SD Immediate Sioux Falls Telecommuters Cloud Solutions Assistance Sioux Falls, Minnehaha County

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