Cisco IP Voice SupportSending live voice and video over IP (VoIP and Video over IP) has progressed from simply being being a smart method to reduce phone bills to a required technology for productive collaboration. Converged IP communications, once limited to integrating Internet-based voice calls and faxing on one network platform to replace expensive PBX equipment, today incorporates voice and video, mobility, instant messaging, real-time presence, collaboration services, and more all within a cohesive ecosystem that is manageable, scalable, protected, resilient, economical, and intuitive.

Cisco is the leader in supplying the hardware and software infrastructure required to support the current model of unified communications (UC). Cisco's UC product line adds to the efficiency of information networks by slashing operating costs; combining rich media features with popular software programs to improve user output; supporting collaboration among workers, associates, and vendors to save time and improve business results; and streamlining the support of your communications infrastructure.

Cisco's Unified Communications solutions cover these important product areas:,

  • Call Control Agents for controlling calls and sessions
  • IP Phones and Softphones to enhance end-user productivity
  • Unified Communications Applications for simplified access to real-time, IM, voice and video, phone messages, white boarding, and conferencing
  • Communications Gateways for connecting to public networks and remote users
Progent can provide the remote or on-premises consulting services of a certified CCIE specialist to assist businesses of any size to plan, deploy, administer, migrate, expand, move, and repair Cisco unified communications products so you can highest competitive value of your communications investment. Progent offers advanced support for all components of Cisco's unified communications solutions such as call processing and control software, IP phones and softphones, and teleconferencing platforms. Progent in addition provides consulting and support services for Cisco's rich media-optimized infrastructure such as Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IOS voice gateways.

Call and Session Control Agents - Unified Communications Manager (CallManager)
Cisco IP Communications ConsultingThe call-processing agent is the core of Cisco's IP telephony infrastructure and gives you the versatility to implement a central call-processing model, a decentralized design, or a combination of both. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise phone features to packet products such as IP phones, media processing devices, VoIP gateways, and mixed media applications across the network. Cisco Unified Communications Manager supports additional mixed media functions such as unified messaging, video conferencing, and collaborative client communication networks.

The latest release of Cisco Unified Communications Manager, formerly branded CallManager, offers a variety of improvements that expedite ROI by cutting management and maintenance costs, increasing user output, facilitating collaboration, accommodating the BYOD style of computing, fortifying data protection, and making optimal use of network resources. Top new features include automatic dial-plan replication and batch provisioning, streamlined certificate control, extended support for single sign-on for managers and end users, device-independent call recording, on-the-road connectivity without requiring VPN tunneling, a revamped self-provisioning utility that makes it simple for workers to specify their preferences for all of their endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

When you deploy a centralized Cisco Unified Communications Manager cluster to manage voice processing for users at remote sites, IT managers can help ensure continuous call service using Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for routers. If a Wide Area Network link breaks, Cisco SRST incorporated in the router offers basic Cisco UC Manager functions until the connection is repaired. For information about Progent's consulting support for Cisco ISR routers, see consulting support services for Cisco ISR routers.

For small businesses, branch offices, and retail environments that do not require the complete feature set available from Unified CM, Unified Communications Manager Express, previously known as CallManager Express provides a budget-friendly solution that meets the needs of sites with up to 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco ISR router, smaller offices can quickly deploy a converged voice and data environment.

Cisco's BE6000 is a family of turn-key platforms that provide fundamental unified communications capabilities including routing, gateway, high definition voice/video, messaging, chat and real-time presence, conferencing, and paging services, allowing any user to connect on any device from any location. All BE6000 solutions are delivered preloaded with virtualization and collaboration applications software, making implementation fast and easy and reducing operating expenses for companies with up to 1000 workers. All solutions are shipped preinstalled with a virtualization hypervisor and Unified Communications applications. You can instantly activate Unified Communications software applications whenever their requirements dictate.

The entry-level BE6000S supports five preselected collaboration applications installed on one integrated router/gateway/virtualized blade server platform and can handle up to 150 workers and 300 devices. The mid-market BE6000M includes four collaboration application options enabled on a single virtualized C220 M4 server and can handle as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H includes eight UC application options activated on a single virtualized Cisco C220 M4 server platform and supports as many as 1000 users, 2500 devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager design, integration, upgrades and technical support.

Cisco IP Phones: IP Voice and IP Video Endpoints
A communications endpoint is an end-user device, and can be a hardware handset or a soft phone application on a PC or handheld computer. In the Internet Protocol world, every VoIP phone is Ethernet connected. Voice over IP phones have all of the functions that a conventional telephone has, but VoIP phones can also offer extra functions such as being able to connect to websites or run business software.

Cisco VoIP Phones Consulting FirmUnlike ordinary Private Branch Exchange systems, in a Cisco IP telephony network you can implement virtually instantaneous moves, additions, and modifications. All you do is take the IP phone to your new spot, attach it to the Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All user privileges and configurations are automatically re-established, doing away with the expense and hassle of sending support personnel to rewire connections. An additional helpful capability is location independence, which allows you to sign into any Cisco VoIP phone and get your personal phone ID and rights.

Cisco offers a wide selection of collaboration handsets. Cisco's entry-level SPA 300 Series are basic IP and DECT phones that feature wide-band audio, compatibility with hosted IP phone environments or an IP PBX, simple deployment and highly secure remote provisioning, in-service software upgrades, and web-based configuration. The low-end SPA301 is a single-line IP phone with no screen or speakerphone function, a base dialer with a single Ethernet port, and a corded handset with no a keypad. The SPA302D, designed solely for operation with Cisco's SPA232D DECT ATA, is a multiline wireless Digital Enhanced Cordless Telecommunications handset that offers 10-lines, a TFT 176 x 220 color display, and a keypad with speakerphone capability. The SPA303 is an economical three-line SIP-based phone with dual Ethernet ports, a 128x64 monochrome graphical display and a speaker.

Cisco SPA500 IP Phones Consulting ServicesCisco's SPA500 family IP phones are affordable endpoints that support SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft keys but no hi-res screen. The SPA502G has a single line and has no soft keys. The SPA504G VoIP phone supports four lines and has four soft buttons. The SPA508G VoIP phone supports eight lines and eight programmable keys. The SPA509G supports 12 lines and features 12 programmable keys. The SPA512G VoIP phone supports four lines, no programmable buttons and supports 1xGb Ethernet. The SPA514G supports four lines, has programmable buttons, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and includes five programmable buttons.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints designed for infrequent-use environments such as cafeterias, hallways, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome non-backlit screen, an integrated Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a screen and requires a hook switch for call transfer and joining a conference.

Cisco's 7800 Series of economical IP phones are VoIP desktop endpoints with backlit monochrome displays, four soft buttons, 11 fixed-feature keys, an Ethernet port with Power over Ethernet (PoE), and a speakerphone. The 7800 Series support only the SIP signaling protocol. All devices in Cisco's 7800 line incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio solution. Cisco's EnergyWise power-save technology, available on the higher end 7800 models, reduces off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for shared areas and for workers with occasional-to-light call needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost handset. Cisco's IP Phone 7821 is a two-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only device in the 7800 line to support 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line endpoint targeted for administrators, call center personnel, and managers who have significant call requirements.

Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 color display, an integral Gigabit Ethernet switch, Class 3 PoE, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones include a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-only IP phones that includes desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated buttons. Cisco's IP Phone 8811 includes a backlit monochrome display and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color screen, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Cisco Wireless VoIP Phone Integration and Troubleshooting SupportCisco's wireless VoIP phones are industrial-grade wireless devices intended for workers who are mobile within campus, warehouse, retail or other environments where IT management requires portable phones that provide more administrative control, security and ruggedness than is possible with the Bring-Your-Own-Device mode of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move on-premises users the advantages of voice over wireless LAN (VoWLAN) technology in workplaces with 802.11x Wi-Fi infrastructure. The 8821 Wireless VoIP Phone features a hi-res color display, a durable shell designed to withstand dropping and IP67 for particulate and splash resistance, long-life batteries, a speakerphone, and an integrated Bluetooth transceiver to support wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds spark suppression for hazardous work sites. The 8821-EX also has a shell fabricated out of industry-standard yellow plastics, which makes the 8821-EX easier to locate in a crisis. Find out about Progent's Wireless IP Phone integration and troubleshooting consulting.

Cisco 9900 Series IP Phones Professional ServicesCisco's discontinued 9900 line of high-performance VoIP endpoints mix high-quality voice with business-grade color video to deliver a productive collaborative experience for knowledge professionals and executives. The two models in this line include a Standard Definition 24-bit color display, a Bluetooth transceiver to support a wide range of headsets, and a built-in 1 GE Ethernet port. The Cisco EnergyWise feature is offered as an option and can reduce off-work energy consumption by as much as 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 IP Color Key Expansion Modules for adding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi transceiver for connecting to Voice-over-wireless LAN (VoWLAN) environments, and four programmable touchscreen keys to invoke Cisco Unified Communications functions. The 9971 VoIP phone supports up to 3 Cisco IP Color Key Expansion Modules for adding scalability to programmable line and function keys.

Unified Communications Application Software
Under Cisco's Unified Communications platform, IP telephony, video, and other UC applications are physically independent from the call/voice processing mechanism, and they may be at any location within the network. A cohesive connectivity framework provides a versatile environment for feature-rich business applications and provides a firm foundation for downstream convergence-based applications. Cisco works with leading IT industry vendors to provide a broad range of IP voice and video applications and devices. Cisco also enables the capability to develop and administer customized internal programs.

Unified Communications applications available from Cisco and supported by Progent's consultants include:

Jabber
Cisco Jabber is a UC application that provides presence, IM, business-quality voice, HD video, voice messaging, desktop sharing, and real-time conferencing capabilities for Windows PCs, Apple Macs, tablets plus iPhones, Android phones, and Blackberries. Jabber is an evolution and integration of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with important improvements to video capabilities and desktop sharing, and extending the team environment to additional operating systems and endpoint hardware. Cisco Jabber operates with Cisco Unified Communications Manager for call control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and programmable attendant, and Cisco WebEx Meeting for online meetings.

Since Jabber utilizes key industry protocols, it can interoperate with a broad range of non-Cisco platforms. For instance, Extensible Messaging and Presence Protocol allows Cisco Jabber to trade instant messaging and presence information with a variety of XMPP clients including as Adium for Mac OS, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features are available from Microsoft Office applications including Microsoft Outlook and Microsoft SharePoint. This extensive platform support optimizes productivity by providing a consistent user experience and accommodating the bring-your-own-device model of computing. Progent offers the assistance of Microsoft-certified Exchange consultants and SharePoint experts who can help you to take advantage of Jabber with Microsoft's premier collaboration products. Progent also can provide help with Apple iPhone and iPad integration as well as Android phone and tablet integration to assist your organization to enhance the productivity of your BYOD ecosystem.

WebEX Meeting Center
WebEX Meeting Center enables web conferencing for participants using a browser or almost any PC or handheld computer. Cisco WebEx Meeting Center is offered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it simple to deploy and expand, reduces the cost of management, eliminates heavy up-front expenditures, offers high availability and world-class security, and provides excellent throughput. Important features include the ability to share specific content or your entire screen with online participants in real time, the capability to incorporate rich media into your presentations including PowerPoint and Flash videos, network-based recording plus playback for future reference and training, single sign-on and support for other Cisco collaboration applications like Jabber and Cisco TelePresence, plus stringent data privacy and encrypted connections with strict policy control.

WebEx Meeting Center Web Conferencing Consultants

WebEX Meeting Center runs on Microsoft Windows, Apple Mac, and Linux desktops and permits mobile workers to initiate, schedule, and attend conferences on Google Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Windows Phone. You can also initiate web meetings instantly from Microsoft Office, Outlook, Lotus Notes, and a selection of instant messaging solutions.

Cisco TelePresence Portfolio for In-house Video Conferencing Infrastructure
For midsize organizations and enterprises who wish to create a local or hybrid on-premises/cloud solution for video conferencing, Cisco offers a portfolio of Cisco TelePresence products that enable high-definition video conferencing for attendees with almost any IP endpoint at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that runs with Cisco Unified Communications Manager to provide multiparty video, audio and content sharing to UC deployments and can expand conferences to include cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of the way teleconferencing resources should be rationed for each participant, allowing administrators to specify the exact service level and user experience needed for each user. Cisco TelePresence Content Server records video conference presentations for real-time distribution as well as on-demand playback.

Cisco Unity Connection Platform and Unity Express for Unified Voicemail
The Cisco Unity Connection, an integrated extension of Cisco Unified CM, is a converged voice messaging solution that facilitates collaboration by providing flexible set of alternatives for accessing calls and messages within a framework that is easy to implement and maintain. Cisco Unity Connection allows you to access and manage your voicemail from your email inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Cisco Unity Connection also offers advanced voice-recognition features for hands-free operation and powerful Automated Attendant features that include intelligent routing for incoming phone calls and custom call-filtering and message-notification options. The Cisco Unity Connection system runs as a fully virtualized system that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade service module and can accommodate as many as 20,000 mailboxes per server.

Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses and corporate branch offices with as many as 500 workers. Unity Express permits you to manage voicemail messages using a Cisco Unified IP Phone display, your web browser, or an email system. Cisco routers for which Unity Express is available as a network module or advanced integration module include Cisco's 1861, 2800, 2900, 3800, and 3900 Series. Progent can provide certified configuration and support services for Cisco routers.

Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates closely with Unified Communications Manager and agent desktop software such as Finesse to provide automatic call distribution features that allow an organization to match customers with the appropriate salesperson or service representative. Unified CCE offers smart call routing, computer telephony integration, support for multichannel customer contact management, call queuing, interactive voice response and advanced enterprise-wide reporting to simplify the deployment and management of a large-scale customer contact center. Cisco platforms supporting Unified CCE's customer contact management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Cisco Unified Contact Center Express (CCX) provides a packaged solution for creating a customer interaction management center for mid-scale deployments that handle as many as 400 agents. Several bundles are available, plus a selection of optional advanced features. Unified Contact Center Express integrates closely with Cisco CUCM and offers intelligent call distribution, contact interaction management, reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media inquiries. Cisco Unified Contact Center Express includes Finesse, a browser-based desktop agent that requires no client-side software setup. Advanced options include call-in-queue, estimated-wait-time announcements, and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach (SNR), makes it possible for users to be called from one number that rings simultaneously on their Cisco desktop VoIP Phone and their mobile phone. Users can switch active conversations between their desktop VoIP phone and their cell phone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Cisco Unity Connection account. Users can create personal access lists that specify which calls are directed to alternate phones.

Prime Collaboration Provisioning
Cisco Prime Collaboration provides an automated process for initial installs as well as for follow-on moves, adds, changes, and deletions. An intuitive interface delivers a unified view of a subscriber and the user's services. Cisco Prime Collaboration Provisioning significantly speeds up site installations and reduces the time needed for ongoing changes. Prime Collaboration also offers management analytics that show application adoption and consumption rates, allowing administrators to make more efficient use of IT resources and further lower TCO.

Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco converged communications environments to communicate with other networks and with users operating outside the corporate firewall. Cisco's portfolio of gateways provide UC support for a broad range of gateway and session-border-control deployments.

Communications gateways available from Cisco and supported by Progent include:

Expressway Collaboration Gateway
Cisco's Expressway is an advanced collaboration gateway that enables companies to provide team members, vendors, consumers, or business partners who are using various outside networks, workgroup applications, or endpoint devices to access to Cisco Unified Communication functions. The Expressway gateway integrates with an enterprise Cisco CM deployment or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco Hosted Collaboration Solution to help make productive collaboration more pervasive. Key capabilities of Expressway are include:

  • Mobile and Off-site Connectivity: Off-site workers with any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) as well as TLS security and are able to connect to all their Jabber workloads (high-definition video, high-quality voice, content instant messaging, and presence) without requiring the inconvenience establishing a VPN connection. Also, telecommuters have the ability to use their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user environment at home that is identical to the office.
  • Cisco Jabber Guest Support: Expressway is integral for supporting the Cisco Jabber Guest, which allows “guests” to communicate with your organization easily and securely via lightweight web-browser and mobile video phone calls.
  • Cisco Cloud Access: Cisco Expressway can act as a gateway that connects between onsite Cisco or non-Cisco systems and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Expressway deliver an advanced, extensible conferencing experience that seamlessly combines voice, HD video, and content sharing to anyone, at any location, using any endpoint.
  • Interoperability: In case your organization already has non-Cisco video technology, Expressway can help you to move efficiently to a Cisco solution whenever you choose. Cisco Expressway offers video interoperability with standards-based H.323, H.264 SVC, or SIP systems. Gateway capabilities allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to H.264/AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is a collaboration edge session border controller that interconnects unified communications networks to the IP PSTN. In addition to providing session border control, Cisco Unified Border Element provides easy and cost-efficient collaboration beyond the enterprise firewall. Important unified communications features supported by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and IVR solutions
  • Policy-based evaluation of phone calls
  • B2B teleconferencing over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be run on many of Cisco's enterprise-class routers, which include Cisco's ASR 1000 Series, the Cisco ISR 4000 line, the ISR G2 Series, and several versions of the 800 Series fixed-configuration routers. The virtualized CUBE, called vCUBE, runs as a software load in a VMware ESXI virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 Series is an early VoIP communications solution for small organizations. UC500 models provide voice, data, voicemail, auto attendant, video, firewall, and WiFi functionality, work with older generation Cisco VoIP endpoints, and support various public switched telephone network (PSTN) interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the centerpiece of a complete unified communications ecosystem

All of UC500 series bundles include a desktop switch appliance with 8 Power-over-Ethernet ports plus additional FXS and foreign exchange office (FXO) interfaces, a firewall, and VPN. Built-in WiFi is optional. VoIP user capacity can be expanded by connecting with Cisco Catalyst Express switches. Every UC500 offering also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 FXS and 4 FXO ports. The Cisco UC540 system supports 24 to 32 users and provides 8 FXO interfaces. The Cisco UC560 package allows 48 VoIP clients and 12 foreign exchange office ports.

Progent's Cisco-certified VoIP experts can assist you to support your legacy UC500 VoIP system or plan and carry out an efficient upgrade to a current IP telephony and voicemail system such as the Cisco cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers remote or onsite access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to assist your business to plan, install, manage and troubleshoot converged communications environments supported by Cisco Unified Communication products in a centralized, distributed, or hybrid environment. Progent's Cisco-certified consultants have extensive experience supporting Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications such as Jabber and WebEx Meeting Center, Cisco's teleconferencing products, communication gateways, utilities built into Cisco switches and routers. Progent can also offer expertise with related technologies such as Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 gateways, Call Admission Control, VoIP trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP integration consultants can in addition help you to create SIP infrastructure solutions that include SIP-based IP voice phones and media phones, SIP-based CUBE trunks, SIP conferencing and SIP management tools with CUCM.

Progent's custom application developers can build specialized IP telephony applications that will help your company to integrate the features of Cisco Unified Communications Manager into your business processes for increased efficiency. Progent can audit your current network and Internet connectivity architecture to make sure your system is optimized to accommodate high-quality VoIP and high-definition video, assist you to choose and deploy Cisco hardware and software appropriate for your present situation and downstream growth objectives, and interface your Cisco collaborative communications products with products from other suppliers. Progent's CISSP-ISSAP certified information security consultants can show you how to develop, implement, and validate an enterprise-wide security and compliance plan for your converged communications ecosystem. Also, Progent can help your organization to configure Cisco fault-tolerant mechanisms like Cisco Unified Survivable Remote Site Telephony for affordable call control backup in branch office and telecommuter sites, and Progent's disaster recovery preparedness consultants can help you create a sensible DR/BC plan to ensure the availability of your vital unified communications system.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Versions of Cisco Unified Communications Manager 8.6 earlier than 8.6 and all versions of CallManager have arrived at end-of-life. This means Cisco will no longer enhance, fix, or validate the product software. Security updates for this pivotal product will stop, which in some situations may cause regulatory compliance or legal liability issues.

Progent continues to offer premier support services for end-of-life editions of Cisco Unified Communications Manager and Cisco CallManager, but in case your company is still running a legacy version of this pivotal application your organization should start now to prepare for your upgrade. Progent's Cisco-certified consulting professionals can assist you to upgrade efficiently to the latest release of Cisco Unified Communications Manager and can typically save customers as much as 50% off consulting expense compared to competing computer service companies thanks to Progent's documented process and hands-on experience in this practice area. By following leading practices, Progent can make sure your company gets a fast payback on your investment by helping you take full advantage of the new and improved feature set, lower administrative and support costs, more productive collaboration capabilities, and stronger security offered by the newest release of Unified Communications Manager.

Progent's upgrade consulting services include ROI assessment, project management, pilot testing, Cloud connectivity, configuring collaboration endpoints from Cisco and third-party vendors, smartphone and tablet integration, security and compliance services, streamlined management, disaster recovery planning, network topology design, training, and ongoing consulting and troubleshooting. Progent also offers ultra-affordable migration service bundles to keep your costs visible and affordable.

To see more information about Progent's professional expertise for Cisco networking products, select a subject:

In order to contact Progent about consulting support for Cisco networking, phone 1-800-993-9400 or refer to Contact Progent.



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