Cisco Unified Messaging SupportSending live voice and video over IP (VoIP and Video over IP) has progressed from simply being being a smart means to save money on phone carrier bills to being an indispensable technology for collaboration and worker productivity. Unified IP communications, once restricted to integrating Internet-based voice and faxes on the same platform in order to take the place of expensive PBX equipment, now includes VoIP and video, mobility, chat, presence, services, and much more all in a centralized environment that is easy to manage, scalable, highly secure, fault-tolerant, economical, and user friendly.

Cisco is the leader in providing the hardware and software infrastructure for supporting the current paradigm of unified communications (UC). Cisco's unified communications product line enhances the efficiency of information networks by cutting operational costs; combining rich media features with familiar software programs to improve user output; facilitating collaboration among workers, associates, and suppliers to save effort and enhance business results; and simplifying the support of your converged voice and data environment.

Cisco's Unified Communications technology include several main product categories:,

  • Call Control Agents for controlling calls and sessions
  • IP Endpoints to optimize worker engagement
  • UC Applications for simplified access to presence, chat, voice and video, phone messages, white boarding, and voice/video conferencing
  • IP Gateways for accessing public networks and remote users
Progent can provide the remote or onsite consulting services of a certified CCIE expert who can help businesses of any size to plan, deploy, manage, migrate, optimize, relocate, and repair Cisco UC products so you can maximize the strategic value of your communications system. Progent offers expert consulting for every element of Cisco's unified communications solutions including call processing and control software, VoIP and softphones, and immersive telepresence platforms. Progent also offers consulting and support services for Cisco's rich media-optimized infrastructure including Integrated Services routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call and Session Control Agents - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultingCisco's call-processing agent is the centerpiece of the Cisco IP telephony system and provides the flexibility to deploy a central call-processing model, a decentralized model, or a mix of both. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands enterprise phone features to packet network devices such as VoIP phones, media management devices, Voice over IP gateways, and mixed media applications throughout the network. Unified Communications Manager enables extra multimedia functions such as unified messaging, video conferencing, and group-based client communication networks.

The most recent version of Unified CM, formerly branded CallManager, offers a variety of enhancements that accelerate ROI by cutting management and support costs, increasing user productivity, facilitating teamwork, accommodating the BYOD style of working, elevating security, and making efficient utilization of IT infrastructure. Headline innovations include Global Dial Plan Replication (GDPR), simplified certificate management, extended support for single sign-on (SSO) for managers and users, device-agnostic call recording, on-the-road connectivity without the need for VPN, a new self-care utility that makes it easy for end users to manage their options for all of their endpoint devices, and support for Transport Layer Security for mobile clients.

When you implement a central Unified Communications Manager cluster to manage call processing for users at distributed sites, IT managers can help achieve non-stop call service through Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a WAN link breaks, Cisco SRST in the Cisco router offers core Unified Communications Manager services until the link is repaired. To learn about Progent's consulting services for Cisco routers, see consulting and troubleshooting services for Cisco routers.

For small business networks, branch locations, and retail deployments that do not need the full functionality available from Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express offers an economical PBX alternative that handles the needs of sites with up to 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco Integrated Services Router (ISR), smaller organizations can rapidly implement a converged voice and data solution.

Cisco's Business Edition 6000 is a family of one-stop platforms that provide essential collaboration capabilities including routing, gateway, high definition voice/video, messaging, chat and presence, voice and video conferencing, and paging services, allowing any end user to connect on any endpoint device from any site. All solutions come preinstalled with virtualization and UC applications, making implementation fast and easy and cutting operating expenses for organizations with up to 1000 employees. All BE6000 versions come packaged preinstalled with virtualization and UC applications software. You can simply enable UC applications as their needs dictate.

The office-in-a-box Business Edition 6000S includes five standard unified communications applications installed on one integrated ISR router/gateway/virtualized E1600 M2 server device and supports a maximum capacity of 150 workers and 300 endpoint devices. The mid-market Business Edition 6000M includes 4 unified communications application options enabled on a virtualized Cisco UCS C220 M4 server and supports a maximum capacity of 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports eight unified communications software application options activated on a virtualized Cisco UCS C220 M4 server and can handle as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For additional information about Progent's support for Unified Communications Manager, visit Unified Communications Manager (CUCM) and CallManager design, integration, migration and troubleshooting.

IP Phones: IP Voice and IP Media Endpoints
A communications endpoint is a user device, and can be a physical phone set or a soft phone program that runs on a desktop or handheld computer. In the IP environment, every IP handset or soft phone has an Ethernet connection. VoIP phones have all of the capabilities that a conventional phone has, but Voice over IP phones can also provide additional functions including being able to access websites or run collaboration software.

Cisco VoIP Phones SupportUnlike conventional PBX systems, in a Cisco IP telephony environment you can perform virtually instantaneous moves, adds, and changes. You merely take the VoIP handset to its new spot, plug it into an Ethernet connection, and the IP phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All user privileges and configurations are programmatically replicated, doing away with the cost and hassle of sending support personnel to rewire connections. An additional useful feature is location independence, which enables you to sign into any Cisco IP device and receive your own phone ID and privileges.

Cisco provides a wide range of collaboration phones. Cisco's low-cost Small Business SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications phones that feature high-quality voice, compatibility with hosted Internet Protocol phone environments or an IP PBX, easy installation and safe remote provisioning, transparent software upgrades, and web-based set up. The low-end SPA301 is a one-line VoIP endpoint with no display or speakerphone, a base dialer with one Ethernet port, and a corded handset without a keypad. The SPA302D, designed exclusively for operation with Cisco's SPA232D DECT ATA (Analog Telephone Adapter), is a multiline wireless Digital Enhanced Cordless Telecommunications (DECT) IP phone that offers 10-lines, a 176 x 220 color screen, and a keypad with a speakerphone. Cisco's SPA303 is an economical 3-line SIP-based phone with two switched ports, a 128x64 mono screen and a speakerphone.

Cisco SPA500 Series IP Phones Consulting ServicesCisco's SPA500 Series IP phones are low-cost endpoints with support for both SIP and SPCP signaling protocols, two switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no hi-res display. The SPA502G has a single line and has no programmable keys. The SPA504G has four lines and has four programmable keys. The SPA508G VoIP phone supports eight lines and eight programmable keys. The SPA509G supports 12 lines and has 12 soft buttons. The SPA512G IP Phone supports four lines, no programmable buttons and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has programmable buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 pixel color display, supports five lines, and has five programmable keys.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP devices intended for infrequent-use environments like lobbies, elevators, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome screen, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a one-line device without a screen and requires a hook switch for call transfer and joining a conference.

The 7800 family of value-priced IP phones are VoIP devices with backlit mono displays, four soft buttons, 11 fixed-feature buttons, an integral Ethernet switch with Class 1 Power over Ethernet (PoE), and a speakerphone. Cisco's 7800 Series support only the SIP signaling protocol. All models in Cisco's 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, available on the higher end 7800 units, cuts off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for common locations and for workers with occasional-to-light voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available through an optional wideband handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 screen and is the only device in the 7800 series to support Gigabit Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line device intended for administrative staff, call center personnel, and supervisors who have significant voice communications needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 color screen, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-based IP phones that includes desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated buttons. Cisco's IP Phone 8811 features a backlit mono display and supports Class 2 PoE. The Cisco IP Phone 8841 features a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco Wireless IP Phone Integration SupportCisco's wireless IP phones are hardened Wi-Fi handsets intended for workers who are on the move within campus, hospitality, retail or other environments where management wants user endpoints that provide more administrative control, data security and ruggedness than is achievable with the Bring-Your-Own-Device style of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move onsite users the benefits of voice over wireless LAN communications in workplaces that support 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless IP Phone features a 2.4 inch color display, a durable shell designed for shock resistance and IP67 for particulate and moisture resistance, extended batteries, a built-in speakerphone, and a Bluetooth transceiver for hands-free operation with wireless headsets. The 8821-EX Wireless VoIP Phone adds protection against sparking for use in hazardous work sites. Cisco's 8821-EX also features a shell made of industry-standard yellow plastics, which makes it easier to locate in a crisis. Find out about Progent's Wireless VoIP Phone integration and troubleshooting consulting.

Cisco 9900 IP Phones ConsultingCisco's discontinued 9900 family of advanced IP endpoints combine high-definition voice with business-grade color video to offer a rich collaborative communications solution for managers and executives. The two models in this family feature a Standard Definition 640x480 pixel color screen, a Bluetooth transceiver to work with a broad choice of headsets, and a built-in 10/100/1000 Ethernet port. Cisco's Power Save function is offered as an option and can reduce off-work power use by 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Expansion Modules for adding programmable line and feature keys. The IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi radio for connecting to wireless networks, and 4 soft-label programmable touchscreen keys to access Cisco UC features. The 9971 supports up to 3 IP Expansion Modules for adding customizable line and feature keys.

Cisco Unified Communications Applications
Under Cisco's Unified Communications architecture, IP voice, video, and other converged applications are physically separate from the call- and voice-processing infrastructure, and they may be anywhere within the system. A cohesive network infrastructure offers an open platform for powerful applications and provides a firm basis for downstream convergence-based applications. Cisco cooperates with third-party IT industry vendors to offer a wide range of IP phone and IP video applications and products. Cisco also enables the capability to create and manage customized internal applications.

UC applications available from Cisco and supported by Progent include:

Jabber
Cisco Jabber is a converge media application that provides presence, instant messaging, business-quality voice, high-definition video, voice messaging, screen sharing, and online conferencing capabilities for Windows PCs, Apple Macs, tablets and smartphones. Jabber is an evolution and integration of the Cisco Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with major improvements in the areas of HD video features and desktop screen sharing, and extending the team environment to more platforms and endpoint hardware. Cisco Jabber works in conjunction with Cisco Unified CM for call management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing and online meetings.

Because Jabber is based on popular industry standards, it can interoperate with a wide selection of non-Cisco platforms. For example, XMPP allows Jabber to trade IM and presence data with other XMPP clients including as Adium, IBM Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features can be accessed from Microsoft Office applications including Microsoft Outlook and Microsoft SharePoint. This cross-platform support maximizes productivity by providing a consistent user experience and accommodating the BYOD paradigm of computing. Progent can provide the expertise of Microsoft-certified Exchange consultants and SharePoint application developers who can show you how to integrate Jabber with Microsoft's popular collaboration products. Progent also offers help with Apple iPhone integration and management as well as Google Android smartphone integration and management to assist you to increase the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides web conferencing for participants using a web browser or almost any PC or mobile computer. Cisco WebEx is offered as software as a service (SaaS) via the Cisco WebEx Cloud. This makes it simple to deploy and expand, streamlines administration, eliminates high up-front investment, offers high availability and enterprise-grade data protection, and provides consistently high throughput. Important features include support for sharing discrete content or an whole screen display with online attendees in real time, the ability to add multimedia into presentations including PowerPoint and Flash animations, recording plus editing and playback for training, single sign-on (SSO) and integration with other Cisco collaboration applications like Jabber and TelePresence, plus strong data privacy and encrypted connections with tight policy control.

WebEx Web Conferencing Consultants

Cisco WebEx Meeting Center works with Microsoft Windows, Mac, and Linux-powered desktops and notebooks and permits mobile workers to launch, schedule, and attend meetings on Google Android devices, iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also initiate online meetings instantly from Microsoft Office, Microsoft Outlook, Notes, and a selection of instant messaging solutions.

Cisco TelePresence Products for In-house Teleconferencing Environments
For medium-size organizations and larger enterprises who wish to create a local or hybrid on-premises/cloud solution for video conferencing, Cisco offers a portfolio of Cisco TelePresence platforms that deliver high-quality video conferencing for users with almost any endpoint device at any location. Cisco TelePresence Server is an expandable video conferencing bridge that works in conjunction with Cisco Unified Communications Manager to deliver multiparty telepresence to UC deployments and can expand conferences to support cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of how teleconferencing resources should be allocated for each attendee, allowing managers to specify the precise service level and experience required for each user. Cisco TelePresence Content Server captures video and presentations for real-time distribution and on-demand playback.

Cisco Unity Connection Platform and Unity Express for Unified Voicemail and Automated Attendant
Cisco's Unity Connection, an integrated extension of Unified Communications Manager, is a converged voice messaging platform that promotes collaboration by offering flexible set of alternatives for retrieving calls and messages within a framework that is easy to deploy and manage. Cisco Unity Connection lets you read and manage your voicemail from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or a tablet. Unity Connection also provides advanced speech-recognition capabilities for hands-free operation and extensive Automated Attendant capabilities such as smart routing for incoming phone calls and custom call-screening and message-notification settings. The Cisco Unity Connection system runs as a virtual machine that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can support as many as 20,000 mailboxes per server.

Unity Express (CUE), available in select Cisco Integrated Services routers, provides affordable voicemail, integrated messaging, interactive voice response, and greeting functions for small to medium businesses (SMBs) and enterprise branch locations with as many as 500 voice mailboxes. Unity Express permits users to manage voicemail messages via a Cisco Unified IP Phone screen, your web browser, or an email system. Integrated Services Routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent offers comprehensive deployment and support services for Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with Cisco Unified CM and agent desktop applications like Cisco Finesse to provide automatic call distribution capabilities that allow an organization to connect customers with the appropriate sales or support person. Unified CCE provides smart call distribution, computer telephony integration (CTI), support for multichannel customer contact management, network call queuing, interactive voice response and consolidated company-wide reporting to streamline the deployment and administration of a large-scale contact center. Cisco products incorporated in UCCE's customer contact management solution include Unified IP Phones, Voice, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX or CCX) provides an out-of-the-box bundle for creating a customer interaction management center for branch or midmarket deployments that support up to 400 agents. Multiple packages are offered, as well as a selection of special options. Cisco Unified CCX integrates with Cisco Unified CM and provides smart call distribution, contact management, integrated reporting, IVR, and the ability to manage voice, email, web chat, and social media requests. Cisco Unified Contact Center Express comes with Finesse, a web-based customizable desktop agent that requires no client installation. Optional enhancements include call-in-queue, expected-wait-time messages, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach (SNR), allows users to be called via a single phone number that rings at the same time on their Cisco desktop VoIP Phone and their cell phone. Users can transfer live conversations between their desktop IP phone and their cell phone without disruption. Calls that are not answered can be transferred to a Cisco Unity or Unity Connection voicemail account. Users can create personal access lists that determine which calls get extended to alternate endpoints.

Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning offers an automated process for first-time installs and for “day 2” moves, adds, changes, and deletions. A user-friendly console delivers a unified look at a user and the user's services. Prime Collaboration significantly speeds up company-wide installations and minimizes the time needed to implement future changes. Prime Collaboration also offers management analytics including technology adoption and consumption trends, enabling administrators to make more efficient use of resources and further lower TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco Unified Communications networks to connect with public networks and with users operating outside the corporate firewall. Cisco's portfolio of gateways provide UC support for a broad range of gateway as well as session-border-control deployments.

Collaboration gateways available from Cisco and supported by Progent's certified consultants include:

Expressway Communication Gateway
Cisco's Expressway is an advanced converged media gateway that enables companies to provide workers, vendors, customers, or business partners who are using different networks, collaboration applications, or endpoint devices to access to Unified Communication services. Cisco's Expressway works in conjunction with an enterprise Cisco CM deployment or Cisco Business Edition 6000 (BE6000), or can be accessed via the cloud with Cisco Hosted Collaboration Solution (HCS) to make collaboration more pervasive. Key capabilities of Expressway are include:

  • Mobile and Remote Access: Off-site workers with any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the convenience of one-time sign-on as well as Transport Layer Security (TLS) and are able to access all their Jabber workloads (video, business-quality voice, rich content instant messaging, and realtime presence) without the inconvenience establishing a VPN. Also, telecommuters have the ability to use their Cisco TelePresence endpoints without a VPN, providing a user experience at home that is the same as the office.
  • Jabber Guest Support: Expressway is integral for supporting Jabber Guest, which permits “guests” to interact with your business simply and safely using streamlined browser and mobile video calls.
  • Cisco Cloud Access: Expressway can act as a gateway that creates a path between on-premises Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver an advanced, extensible conferencing experience that seamlessly combines business-quality voice, video, and content sharing to any client, at any location, on any endpoint.
  • Interoperability: If your company already has non-Cisco video products, Cisco Expressway can assist you to move efficiently to Cisco products when it makes business sense. Cisco Expressway offers video interoperability with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol environments. Gateway capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding to AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an advanced session border controller that interconnects converged business communications networks to the public switched telephone network (PSTN). Beyond offering session border control, Cisco Unified Border Element delivers simple and affordable collaboration outside the enterprise firewall. Important unified communications functions supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-based audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) applications
  • Policy-based evaluation of voice calls
  • Business-to-business immersive telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be deployed on a broad range of Cisco's enterprise routers, which include ASR 1000, the Cisco ISR 4000 Series, the ISR G2 Series, and high-end models of Cisco's 800 Series fixed-configuration routers. The virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 product line is an all-in-one VoIP and unified communications appliance and software package for small businesses. UC500 packages provide voice, data, voicemail, automated attendant, IP video, firewall, and WiFi functionality, run with older Cisco VoIP phones, and support various public switched telephone network interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the centerpiece of a complete unified communications solution

All UC500 series bundles include a desktop switch appliance with 8 Power-over-Ethernet (PoE) ports plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) interfaces, a firewall, and VPN support. Built-in WiFi is an option. VoIP user capacity can be expanded by attaching Cisco Catalyst Express companion switches. Every UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 FXS and 4 FXO ports. The Cisco UC540 package supports 32 users and provides 8 foreign exchange office ports. The Cisco UC560 package allows 48 VoIP clients and 12 FXO interfaces.

Progent's seasoned VoIP experts can help you to maintain your legacy UC500 VoIP system or design and implement a smooth upgrade to a current IP telephony and voicemail system like Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers online or onsite help from a certified CCIE Collaboration expert to help your business to design, deploy, administer and repair converged communications networks based on Cisco Unified Communication technology in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified consultants have in-depth experience with Cisco Unified Communications Manager and Cisco CallManager, VoIP phones and other endpoints, Unified Communications applications such as Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, collaboration gatekeepers, tools incorporated into Cisco switches and routers. Progent can also provide expertise with technologies like Cisco SRST, Cisco Unified Border Element, SIP gateways, CAC, VoIP trunks, various signaling protocols, and AVVID. Progent's SIP integration consultants can also assist you to build SIP connectivity environments that incorporate SIP-based IP voice phones and media endpoints, SIP trunks, and SIP administration tools via Cisco Unified CM.

Progent's application developers can create specialized IP telephony software that will enable your company to incorporate the telephony capabilities of Cisco Unified Communications Manager into your company operations for enhanced efficiency. Progent can evaluate your existing network and Internet access architecture to determine whether your system is optimized to support high-quality Voice over IP and HD video, help you to choose and install Cisco products appropriate for your current situation and downstream expansion goals, and interface your Cisco Unified Communications solution with products from other vendors. Progent's CISSP-ISSAP certified information security consultants can show you how to develop, carry out, and test a comprehensive security and compliance strategy for your converged communications ecosystem. Also, Progent can assist you to deploy Cisco high-availability technologies like Cisco Unified SRST to provide cost-effective call control backup in branch office and teleworker environments, and Progent's disaster recovery preparedness consultants can help you develop a sensible disaster recovery strategy to protect your vital unified communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Releases of Cisco Unified Communications Manager 8.6 earlier than 8.6 and all versions of its predecessor CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to develop, repair, or validate this older software. Security updates for this pivotal application will end, which in some situations could create regulatory compliance or legal liability problems.

Progent continues to provide world-class support services for end-of-life versions of Unified Communications Manager and Cisco CallManager, but if you are now using a legacy release of this critical application your organization should start now to plan your upgrade. Progent's collaboration consultants can assist your company to upgrade non-disruptively to the latest release of Cisco Unified CM and can typically save customers as much as 50% off consulting service fees compared to competing IT service companies thanks to Progent's documented procedures and experience in this practice area. By following leading practices, Progent can ensure that your business sees a quick payback on your investment by showing you how to take full advantage of the new and improved features, reduced administrative and maintenance expense, more engaging collaboration, and tighter data protection offered by the newest version of Cisco Unified Communications Manager.

Progent's migration services include return-on-investment analysis, project management, system testing, Cloud integration, configuring endpoint devices from Cisco and other vendors, mobile integration, security and compliance consulting, management automation, disaster recovery/business continuity planning, network topology design, training, and ongoing consulting and troubleshooting. Progent also has put together ultra-affordable migration service bundles to keep your costs predictable and affordable.

For more details concerning Progent's professional help for Cisco solutions, select a topic:

In order to ask Progent about engineering assistance for Cisco products, call 1-800-993-9400 or visit Contact Progent.



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    Progent can help businesses of all sizes to follow best practices to set up SCVMM 2012 hosts and host groups, networking, storage, and library resources; design, implement, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring. Progent can assist your business to upgrade from an earlier version of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can assist you to optimize and troubleshoot your current SCVMM 2012 environment to make sure you realize maximum business value.

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  • Rockville-Montgomery County, Maryland 24 Hour Windows 2008 Server Computer Network Providers 24x7x365 Microsoft Windows Server 2016 Small Business Computer Consulting Firm
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  • SharePoint Server 2019 Technology Consulting Services 24-Hour Expert Microsoft Certified SharePoint Troubleshooting

  • Computer Consultants SQL Server 2017 Adaptive Query Processing
    SQL Server 2017 Reporting Services Remote Troubleshooting

    Progent's Microsoft-certified SQL Server 2017 experts can assist you to evaluate the business advantages of upgrading to SQL Server 2017 and can assist you to design and implement an efficient migration of your current SQL Server environment to any deployment model including onsite, cloud-based, or hybrid. Progent's SQL Server experts can provide online or on-premises support services ranging from as-needed architecture review or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 initiative is successfully completed on schedule and within budget.

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    Outsourced IT Services Small Business

    Progent is a pioneer in economically providing world-class network help to small companies. Progent's achievement in addressing the network support requirements of the chronically underserviced small company market is the combined outcome of major technical and process innovations that have eliminated much of the traditional expenses out of managing network service, injected unprecedented technical skill into the IT service mechanism, and significantly streamlined the solution cycle.

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  • MySQL migration Consultant
    24/7/365 MySQL Enterprise Edition Contract Programming

    Progent offers affordable remote access to an Oracle MySQL administrator or application programmer and can help organizations of all sizes to integrate and maintain MySQL in a robust network infrastructure that offers advanced performance, scalability, and security. Progent also has proven skill assisting companies port applications from Oracle to MySQL.

  • Top Rated Suse Linux, Sun Solaris, UNIX Technical Consultant Buffalo, Erie County, United States Redhat Linux, Sun Solaris, UNIX Network Consultants Buffalo, NY

  • Mac Office Excel Education
    Education Office Excel for Mac

    Progent can provide one-on-one education customized for individuals who wish to broaden their understanding of the macOS and OS X platform, Apple Mac computers, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one webinar classes for Mac applications.

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