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Exchanging live voice and video over IP (VoIP and Video over IP) has advanced from simply being being a savvy way to cut phone bills to a strategic technology for productive collaboration. Unified communications, at one time restricted to managing Internet-based voice calls and faxing on a single platform in order to take the place of expensive PBX equipment, now includes voice and video, mobile communications, chat, presence, collaboration services, and more all in a single framework that is easy to manage, scalable, secure, resilient, cost-effective, and intuitive.

Cisco is the global leader in supplying the hardware and software infrastructure required to support the modern model of unified communications (UC). Cisco's UC solution enhances the efficiency of information networks by slashing operational costs; combining multiple collaboration features with familiar software programs to improve worker output; facilitating collaboration among employees, associates, and suppliers to save time and enhance business results; and simplifying the administration of your communications infrastructure.

Cisco's Unified Communications technology address several important product areas:,

• Call Control Agents for controlling rich media calls and sessions
• VoIP and Video Phones and Softphones to enhance end-user engagement
• Unified Communications Software Applications for integrated access to real-time, IM, voice and video, voice messages, white boarding, and voice/video conferencing
• Communications Gateways for accessing outside networks and teleworkers

Call Processing Agents - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the heart of the Cisco IP Communications portfolio infrastructure and provides the versatility to implement a centralized call-processing model, a decentralized model, or a mix of the two. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise telephony capabilities to packet devices such as VoIP handsets, media management products, Voice over IP gateways, and multimedia programs throughout the network. Unified Communications Manager supports additional voice, video, and data services including unified messaging, video conferencing, and group-based customer interaction networks.

The latest version of Cisco Unified CM, formerly branded Cisco CallManager, includes a wealth of enhancements that accelerate your return on investment by lowering administrative and support expenses, increasing user productivity, facilitating teamwork, accommodating the bring-your-own-device style of working, fortifying security, and making optimal utilization of network resources. Top innovations include Global Dial Plan Replication (GDPR), simplified certificate control, extended support for standards-based single sign-on for administrators and end users, hardware-agnostic call recording, on-the-road connectivity without the need for VPN tunneling, a revamped self-provisioning interface that makes it easy for workers to manage their options and preferences for all devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

In cases where you deploy a central Unified Communications Manager cluster to control call processing for customers at distributed sites, IT managers can help ensure continuous phone service through Cisco Survivable Remote Site Telephony, an IOS Software image for routers. If a WAN connection breaks, Cisco Survivable Remote Site Telephony incorporated in the Cisco router offers core UC Manager functions until the link is repaired. For a description of Progent's consulting support services for Cisco routers, refer to consulting support services for Cisco Integrated Services routers.

For small businesses, branch offices, and retail deployments that do not require the full feature set available from Unified CM, Unified Communications Manager Express, formerly named CallManager Express offers a budget-friendly solution that meets the needs of locations with up to 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller offices can rapidly set up a unified voice and data environment.

The Cisco BE6000 is a line of one-stop solutions that provide essential unified communications features such as routing, IP gateway, high definition voice/video, messaging, chat and presence, conferencing, and paging services, enabling any end user to connect on any device from anywhere. All BE6000 versions come packaged preconfigured with virtualization and UC applications, making deployment quick and simple and cutting cost of ownership for companies with up to 1000 employees. All solutions come preinstalled with a virtualization hypervisor and collaboration applications software. Organizations can instantly enable collaboration software applications whenever their requirements grow.

The entry-level Business Edition 6000S includes five preselected UC software applications installed on one integrated ISR router/gateway/virtualized E1600 M2 blade server platform and can handle up to 150 workers and 300 endpoint devices. The mid-market Business Edition 6000M includes 4 UC application options enabled on a virtualized Cisco C220 M4 server and can handle a maximum capacity of 1000 users, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H Supports 8 UC application options enabled on a single virtualized C220 M4 server and can handle up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager (CallManager), visit Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager design, configuration, migration and troubleshooting.

Cisco IP Phones: IP Voice and IP Video Endpoints
An IP communications endpoint is an end-user device, and can be a physical phone or a software phone application on a PC or mobile computer. In the Internet Protocol world, each IP endpoint has an Ethernet connection. VoIP phones offer all of the capabilities that a conventional phone has, but IP phones can also have extra functions including the ability to connect to websites or run business software.

In contrast to conventional PBX technology, in a Cisco IP communications environment you can implement almost instant moves, adds, and modifications. You merely move the IP phone to your new location, attach it to an Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager. All user permissions and configurations are automatically re-established, eliminating the cost and delay of sending support personnel to rewire connections. Another efficient capability is extension mobility, which enables you to sign into any Cisco VoIP phone and get your personal phone ID and privileges.

Cisco offers a wide selection of collaboration phones. The low-cost Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications screenless or monochrome devices offering high-quality audio, support for hosted Internet Protocol phone environments or an IP PBX, simple installation and highly secure online installation, unobtrusive software upgrades, and browser-based configuration. The low-end SPA301 is a one-line IP phone with no screen or speakerphone, a base dialer that has a single Ethernet port, and a corded handset without keys. The SPA302D, intended exclusively for operation with the Cisco SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications (DECT) IP phone that supports 10-lines, a TFT 176 x 220 pixel color screen, and a dial pad with speakerphone capability. The SPA303 is an economical 3-line IP phone with two switched Ethernet ports, a 128x64 mono screen and a speakerphone.

The SPA500 family VoIP phones are low-cost endpoints that support SIP and SPCP call control protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing capability. Most versions have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no LCD display. The SPA502G IP Phone supports a single line and has no programmable keys. The SPA504G VoIP phone supports four lines and has four soft buttons. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G IP Phone supports 12 lines and has 12 programmable keys. The SPA512G IP Phone supports four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has programmable buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color display, supports five lines, and features five programmable keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints designed for occasional-use settings like lobbies, elevators, and conference facilities. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 mono display, an integrated Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a single-line device without a display and uses a hook switch for call transfer and conferencing.

The 7800 Series of budget-priced IP phones are VoIP desktop endpoints featuring backlit monochrome displays, four soft keys, 11 dedicated buttons, an Ethernet switch with Class 1 Power over Ethernet, and an integral speakerphone. The 7800 Series support only the SIP call control protocol. All devices in the 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save feature, offered on the higher end 7800 models, cuts off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone intended for shared areas as well as for employees with infrequent call needs. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available via an extra-cost handset. Cisco's IP Phone 7821 is a dual-line VoIP phone with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only device in the 7800 family that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device targeted for administrators, contact center personnel, and managers who have significant voice communications requirements.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 color screen, a Gigabit Ethernet switch, Class 3 Power over Ethernet (PoE), 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G features four lines. Both IP phones have a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five programmable keys.

Cisco's IP Phone 8800 Series is a family of SIP-only IP phones that includes desktop devices, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature keys. Cisco's IP Phone 8811 includes a monochrome screen and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets intended for workers who are on the move within office, warehouse, retail or other venues where IT management requires portable phones that provide more control, data security and durability than is possible with the Bring-Your-Own-Device mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile on-premises users the benefits of voice over wireless LAN communications in environments with 802.11x Wi-Fi infrastructure. The 8821 Wireless VoIP Phone features a hi-res color display, a rugged shell rated Mil-SPEC 810G for shock resistance and IP67 for dust and moisture resistance, extended batteries, a full-duplex speakerphone, and an integrated Bluetooth transceiver for hands-free operation with cordless headsets. Cisco's 8821-EX Wireless IP Phone adds spark suppression for use in hazardous environments. Cisco's 8821-EX also has a shell made out of yellow plastics, which makes it easier to locate the event of a crisis. Find out about Progent's Cisco Wireless IP Phone integration and troubleshooting consulting.

Cisco's legacy 9900 family of advanced IP phones integrate high-quality voice with hi-res color video to deliver a rich multimedia experience for managers and executives. The two IP phones in this family incorporate a Standard Definition 640x480 pixel color screen, a Bluetooth transceiver to work with a wide range of headsets, and an integrated 1 GE Ethernet port. Cisco's Power Save function is offered as an option and can reduce off-work energy draw by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 Cisco IP Expansion Modules for adding scalability to programmable line and feature keys. The IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi radio for connecting to Voice-over-wireless LAN (VoWLAN) networks, and four customizable touchscreen keys to access Cisco Unified Communications features. The 9971 VoIP phone allows up to 3 IP Color Key Expansion Modules for adding scalability to programmable line and function keys.

Unified Communications Applications
Within Cisco's Unified Communications architecture, IP phone, IP video, and other converged applications are physically separate from the call- and voice-processing mechanism, and they may be anywhere within the network. A single network framework offers an open environment for feature-rich applications and provides a solid basis for downstream convergence-based applications. Cisco cooperates with leading technology vendors to provide a wide selection of IP phone and video software applications and products. Cisco also supports the ability to develop and administer specialized in-house applications.

Collaborative applications available from Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a UC client application that provides presence, IM, voice, high-definition video, voicemail, screen sharing, and real-time conferencing capabilities for Windows PCs, Macs, tablets as well as smartphones. Jabber is an evolution and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with important enhancements to video capabilities and desktop screen sharing, and expanding the team experience to additional operating systems and devices. Jabber operates in conjunction with Cisco Unified CM for call and session control, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for online meetings.

Since Cisco Jabber is based on popular communication protocols, it can communicate with a broad range of third-party platforms. For instance, XMPP allows Jabber users to trade instant messaging and presence information with a variety of XMPP clients such as Adium for Mac OS, Sametime, and Microsoft Lync. Cisco Jabber collaboration features can be accessed from Microsoft Office programs including Microsoft Outlook and Microsoft SharePoint. This broad platform compatibility optimizes output by providing a consistent end-user environment and fully enabling the BYOD paradigm of computing. Progent can provide the services of certified Exchange consultants and Microsoft SharePoint programmers who can show you how to integrate Jabber with Microsoft's premiere collaboration platforms. Progent also can provide expertise with Apple iPhone integration as well as Android phone and tablet integration to help you to enhance the business value of your BYOD environment.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides web and video meetings for participants using a web browser or virtually any desktop or handheld computer. Cisco WebEx Meeting Center is offered as SaaS through the Cisco WebEx Cloud. This makes it simple to deploy and scale, reduces the cost of administration, avoids major initial investment, offers high availability and enterprise-class data protection, and provides excellent performance. Key features include the ability to share discrete content or an entire screen display with remote participants in real time, the ability to embed multimedia into your presentations including Microsoft PowerPoint and Flash videos, session recording plus editing and playback for training and demonstrations, single sign-on (SSO) and support for Cisco collaboration applications like Cisco Jabber and Cisco TelePresence, plus strong data protection and encrypted access with strict policy management.

WebEX Meeting Center works with Windows, Apple Mac, and Linux PCs and allows mobile workers to initiate, calendarize, and participate in conferences on Android devices, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also launch online meetings with a few clicks from Microsoft Office, Outlook, Notes, and a variety of IM solutions.

Cisco TelePresence Products for In-house Video Conferencing Ecosystems
For medium-size businesses and larger enterprises who want to build an in-house or hybrid local/cloud environment for video conferencing, Cisco offers a portfolio of Cisco TelePresence software and equipment that deliver high-definition video conferencing for participants with virtually any IP endpoint at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that works with Cisco Unified CM to provide multiparty video, audio and content sharing to converged deployments and can expand meetings to include cloud-connected Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of how teleconferencing resources should be allocated for every individual participant, allowing administrators to define the exact service level and user experience needed for every user. Cisco TelePresence Content Server captures video conference presentations for real-time distribution and video on demand playback.

Cisco's Unity Connection Platform and Unity Express for Unified Voicemail
The Cisco Unity Connection, an integrated extension of Cisco Unified CM, is a converged voice messaging system that accelerates productive collaboration by offering flexible set of options for retrieving calls and messages within an environment that is easy to implement and administer. Cisco Unity Connection lets you access and manage your voicemail messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also provides advanced speech-recognition capabilities for hands-free management and extensive Automated Attendant functions that include intelligent routing for inbound phone calls and easily customizable call-filtering and message-notification options. The Unity Connection platform operates as a virtual machine that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router service module and can support as many as 20,000 voice mailboxes per server.

Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to medium businesses (SMBs) and corporate satellite locations with up to 500 users. Unity Express allows you to access and manage voicemail using a Cisco IP Phone screen, your web browser, or your email client. ISR Routers for which Cisco Unity Express is available as an advanced integration module include Cisco's 1861, 2900, and 3900 families. Progent offers certified deployment and troubleshooting services for Integrated Services Routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates with Unified CM and agent desktop software like Cisco Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to match customers with the appropriate salesperson or service representative. Unified CCE provides smart call routing, computer telephony integration (CTI), support for multichannel contact management, network call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to simplify the creation and administration of a large-scale customer contact center. Cisco products incorporated in UCCE's client interaction management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Unified Contact Center Express (CCX) offers an out-of-the-box bundle for building a customer contact center for mid-scale deployments that support up to 400 agents. Multiple packages are available, as well as a variety of optional advanced features. Cisco Unified CCX works with Cisco Unified CM and provides smart call distribution, contact interaction management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media inquiries. Unified Contact Center Express includes Cisco Finesse, a browser-based customizable desktop agent that needs no client software setup. Optional advanced features include conditional routing, expected-wait-time messages, and workforce and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach (SNR), makes it possible for users to be reached via one number that rings at the same time on their Cisco desktop IP Phone and their cell phone. Users can transfer active conversations between their Cisco VoIP phone and their smartphone seamlessly. Calls that are not answered can be transferred to a Unity or Cisco Unity Connection account. Users can create personal access lists that specify which calls get directed to alternate endpoints.

Prime Collaboration Provisioning
Prime Collaboration offers an automated process for initial deployments and for follow-on moves, adds, changes, and deletions. An intuitive console delivers a unified look at a user and the user's services. Prime Collaboration Provisioning substantially speeds up company-wide installations and reduces the time required to implement future changes. Prime Collaboration also offers management analytics that show technology adoption and consumption trends, allowing organizations to make more efficient use of IT resources and further lower TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco converged communications environments to connect with other systems and with clients working outside the corporate firewall. Cisco's portfolio of gateways provide UC services for all types of gateway and session-border-control applications.

Collaboration gateways available from Cisco and supported by Progent's certified consultants include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is a powerful collaboration gatekeeper that enables organizations to allow employees, suppliers, customers and prospects, or business partners who are using various outside networks, collaboration platforms, or endpoint equipment to connect to Unified Communication features. The Expressway integrates with an enterprise Cisco Communications Manager system or Cisco Business Edition 6000 (BE6000), or can be run through the cloud with Cisco Hosted Collaboration Solution (HCS) to make productive collaboration more universal. Key capabilities of Expressway are are:

• Mobile and Remote Connectivity: Off-site users with any Jabber-supported desktop or handheld computer or teleworkers with Cisco TelePresence endpoints get the convenience of single-sign-on and of Transport Layer Security (TLS) and can access all their collaboration workloads (high-definition video, business-quality voice, content instant messaging, and presence) without requiring the inconvenience establishing a VPN connection. In addition, teleworkers can use their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user experience at home that is the same as the corporate office.
• Jabber Guest Support: Expressway is integral for supporting the Cisco Jabber Guest, which allows “guests” to communicate with your organization easily and securely using streamlined browser and mobile multimedia calls.
• Cisco Cloud Connectivity: Expressway can function as a gateway that creates a path between on-premises Cisco or non-Cisco systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers an advanced, extensible teleconferencing environment that transparently integrates business-quality voice, video, and content sharing to any client, anywhere, on any endpoint.
• Interoperability: In case your organization already has third-party video systems, Cisco Expressway can assist you to move easily to Cisco technology whenever it makes business sense. Cisco Expressway provides video compatibility with industry standard H.323, H.264 Scalable Video Coding, or SIP systems. Interoperability standards supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 Scalable Video Coding (SVC) to AVC.

• Cisco WebEx Cloud Connected Audio for SIP-based conferencing
• Voice/Video recording
• Enterprise Call-center and IVR applications
• Policy-led evaluation of voice calls
• Business-to-business teleconferencing over SIP

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 Series is an all-in-one VoIP and unified communications solution for small organizations. UC500 packages deliver voice, data, voicemail, auto attendant, video, firewall, and wireless functionality, work with older Cisco IP Voice endpoints, and support various public switched telephone network (PSTN) connections.

All of Cisco's UC500 packages include a compact switch appliance with 8 Power-over-Ethernet (PoE) interfaces and additional foreign exchange stations (FXS) and FXO ports, a firewall, and VPN support. Integrated WiFi is an option. User capacity can be increased by attaching Cisco Catalyst Express companion switches. Every UC500 offering also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system supports 24 to 32 clients and has 8 foreign exchange office ports. The Cisco UC560 package allows 48 users and 12 foreign exchange office ports.

Progent's Cisco-certified VoIP consultants can assist you to support your legacy UC500 VoIP gateway or plan and carry out an efficient upgrade to a modern IP telephony and voicemail solution like the Cisco Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent offers remote or onsite access to a certified CCIE Collaboration expert to help you to plan, implement, manage and repair converged communications networks built on Cisco Unified Communication products in a centralized, distributed, or hybrid deployment. Progent's Cisco consultants have extensive backgrounds with Cisco Unified Communications Manager and CallManager, IP voice and video phones and other endpoints, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's immersive telepresence products, collaboration gatekeepers, utilities incorporated into Cisco switches and routers. Progent can also offer support for technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 gateways, Call Admission Control, VoIP trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP integration consultants can also assist you to build SIP connectivity solutions that incorporate SIP VoIP phones and video phones, SIP-based CUBE trunks, SIP conferencing and SIP management tools with CUCM.

Progent's application developers can build specialized unified communications applications that will help your organization to integrate the features of Cisco Unified Communications Manager into your company processes for enhanced productivity. Progent can revue your existing network and Internet access architecture to determine whether your environment is configured to support high-quality VoIP and HD video, help you to choose and integrate Cisco products appropriate for your current situation and future expansion plans, and integrate your Cisco collaborative communications solution with technology from other vendors. Progent's CISSP-ISSAP certified information security consultants can assist you to develop, deploy, and test an enterprise-wide security and compliance plan for your converged communications solution. Also, Progent can assist your organization to configure Cisco high-availability technologies like Cisco Unified SRST to provide cost-effective call control backup in branch office and telecommuter environments, and Progent's disaster recovery planning experts can help you develop a sensible DR/BC strategy to protect your crucial communications environment.

Unified Communications Manager/CallManager Migration Consulting
Versions of Unified Communications Manager 8.6 before 8.6 and all releases of CallManager have arrived at end-of-life. This means Cisco will no longer develop, repair, or validate the product software. Security patches for this business-critical application will stop, which in some circumstances may cause regulatory compliance or legal liability issues.

Progent will continue to provide expert consulting and support for end-of-life versions of Cisco Unified Communications Manager and CallManager, but if you are now using a legacy release of this essential software you should start immediately to prepare for your upgrade. Progent's collaboration consultants can help your company to migrate efficiently to the latest version of Unified CM and can routinely save clients up to 50% off consulting service fees compared to most IT service companies thanks to Progent's documented procedures and experience in this practice area. By adhering to leading practices, Progent can ensure that your company gets a quick return on your IT investment by showing you how to take full advantage of the new and improved features, reduced management and support costs, more productive collaboration, and tighter data protection offered by the latest release of Unified CM.

Progent's migration consulting services include return-on-investment assessment, project management, system testing and validation, Cloud integration, setting up collaboration endpoints from Cisco and third-party providers, smartphone and tablet connectivity, security and compliance services, streamlined management, business continuity planning, network infrastructure design, training for IT staff and end users, and ongoing consulting services and technical support. Progent also has put together fixed-priced migration packages to make sure your costs are visible and affordable.

For additional details concerning Progent's consulting support for Cisco solutions, choose a subject:

• Overview of Progent's Cisco Consulting Services
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• SIP and CUBE Integration Solutions: SIP Trunking and Cisco CUBE Integration Expertise
• Design and Support for Cisco-powered Data Centers
• Infrastructure Design Services for ISPs
• Remote Management Techniques for Cisco-based Environments

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