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Cisco VoIP Phones and Unified CM/CallManager Consulting
From Cisco CCIE Collaboration-Certified Telephony Experts
Sending live voice and video over Internet Protocol (VoIP and Video over IP) has evolved from simply being being a shrewd way to cut phone carrier bills to being a strategic technology for collaboration and productivity. Converged IP communications, once restricted to managing Internet-based voice calls and faxing on the same network platform to take the place of expensive PBX equipment, today encompasses VoIP and video, mobile communications, messaging, presence, services, and more all within a centralized framework that is manageable, extensible, secure, resilient, economical, and intuitive.
Cisco is the global leader in providing solutions for supporting the modern model of unified communications (UC). Cisco's UC architecture adds to the productivity of information networks by cutting operating expenses; integrating multiple collaboration features with popular software programs to increase worker output; supporting collaboration among workers, partners, and suppliers to save time and improve business results; and simplifying the management of your converged voice and data ecosystem.
Cisco's UC solutions include several main product categories:,
- Call Control Platforms for controlling calls and sessions
- Collaboration Phones and Softphones to optimize worker productivity
- UC Software Applications for more productive access to presence, chat, voice and video, voice messages, white boarding, and voice/video conferencing
- Communications Gateways for connecting to public networks and teleworkers
Call Processing Software - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the core of Cisco's IP collaboration infrastructure and gives you the versatility to deploy a central call-processing design, a decentralized design, or a mix of the two. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony capabilities to packet products such as IP handsets, media processing devices, Voice over IP gateways, and mixed media programs throughout the network. Unified Communications Manager supports additional multimedia functions such as unified messaging, video conferencing, and group-based customer communication networks.
The most recent version of Cisco Unified Communications Manager, previously named CallManager, offers a wealth of improvements that accelerate ROI by cutting management and support costs, improving worker productivity, enhancing teamwork, supporting the bring-your-own-device (BYOD) style of computing, strengthening security, and making optimal utilization of network resources. Headline innovations include automatic dial-plan replication, simplified certificate control, extended support for single sign-on (SSO) for managers and end users, hardware-agnostic call recording, on-the-road access with no need for VPN tunneling, a new self-provisioning interface that makes it easy for users to specify their options for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile clients.
When you implement a central Cisco Unified Communications Manager cluster to manage call processing for customers at distributed sites, administrators can help ensure non-stop phone operation using Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for Cisco routers. If a Wide Area Network connection breaks, Cisco Survivable Remote Site Telephony incorporated in the router provides basic Cisco Unified Communications Manager capabilities until the link is repaired. To learn about Progent's consulting services for Cisco routers, refer to consulting support services for Cisco Integrated Services routers.
For small businesses, branch locations, and retail deployments that do not require the complete feature set offered by Unified CM, Unified Communications Manager Express, previously known as CallManager Express provides an economical solution that meets the requirements of locations with as many as 450 users. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software running on a Cisco ISR router, smaller organizations can rapidly set up a converged voice/data solution.
Cisco's BE6000 is a family of turn-key solutions that provide fundamental collaboration capabilities such as routing, gateway, premium voice and video, messaging, instant messaging and real-time presence, conferencing, and paging services, enabling any user to connect on any device from any site. All systems come packaged preinstalled with virtualization and Unified Communications applications, making implementation quick and simple and cutting cost of ownership for companies with from 25 to 1000 workers. All solutions come packaged preloaded with virtualization and collaboration applications software. Organizations can instantly enable collaboration software applications as their needs grow.
The office-in-a-box Business Edition 6000S supports five preselected UC software applications preloaded on one integrated 2921V ISR router/IP gateway/virtualized E1600 M2 server platform and supports a maximum capacity of 150 workers and 300 endpoint devices. The medium-scale Business Edition 6000M includes four unified communications software application options enabled on a virtualized Cisco C220 M4 server and can handle as many as 1000 workers, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S includes eight unified communications software application options enabled on a virtualized Cisco C220 M4 server and has the ability to support as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.
For more information about Progent's expertise with Unified Communications Manager (CallManager), see Unified Communications Manager (Unified CM) and CallManager planning, configuration, migration and technical support.
IP Phones: IP Voice and IP Video Endpoints
A communications endpoint is an end-user instrument, either a physical handset or a soft phone application on a PC or mobile computer. In the IP world, every IP phone is Ethernet connected. Voice over IP phones have all of the functions that an ordinary telephone provides, but Voice over IP phones often provide additional functions such as the ability to access the web or run business applications.
In contrast to traditional Private Branch Exchange technology, in a Cisco IP phone environment you can implement virtually instant relocations, additions, and changes. All you do is move the IP phone to your new spot, plug it into the Ethernet connection, and the phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All user privileges and configurations are automatically replicated, eliminating the cost and delay of dispatching technicians to rewire connections. An additional efficient feature is extension mobility, which allows you to sign into any Cisco VoIP phone and get your own phone number and privileges.
Cisco offers a broad selection of collaboration handsets. Cisco's entry-level SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome phones that feature wide-band audio, compatibility with hosted IP phone environments or an IP private branch exchange, easy deployment and secure remote installation, zero-downtime software upgrades, and browser-based configuration. The low-end SPA301 is a one-line IP endpoint with no screen or speakerphone function, a base dialer with one Ethernet port, and a corded handset without keys. The SPA302D, designed exclusively for operation with the Cisco SPA232D DECT ATA, is a multiple-line cordless DECT handset that supports 10-lines, a 176 x 220 pixel color screen, and a keypad with a speakerphone. The SPA303 is an economical three-line SIP-based IP phone with dual Ethernet ports, a 128x64 monochrome display and a speaker.
Cisco's SPA500 line IP phones are low-cost devices that support both SIP and SPCP call control protocols, two switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no LCD screen. The SPA502G VoIP phone supports a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G has eight lines and eight programmable buttons. The SPA509G supports 12 lines and features 12 soft keys. The SPA512G IP Phone supports four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color display, supports five lines, and has five soft buttons.
Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices intended for infrequent-use environments like cafeterias, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome screen, a Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line device without a display and uses a hook switch for call transfer and conferencing.
The 7800 line of economical IP phones are VoIP endpoints featuring backlit mono displays, four programmable buttons, 11 dedicated buttons, an integral Ethernet switch with Power over Ethernet, and a speakerphone. Cisco's 7800 Series IP Phones support only the SIP signaling protocol. All models in Cisco's 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio solution. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for common locations and for employees with occasional-to-light voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available via an extra-cost handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 screen and is the only unit in the 7800 family that provides 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line endpoint intended for administrators, call center personnel, and supervisors who have significant voice communications needs.
The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 color screen, an integral 10/100/1000 Ethernet switch, Class 3 PoE, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both VoIP phones have a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable keys.
Cisco's IP Phone 8800 Series is a line of SIP-only IP phones that includes desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 dedicated keys. The Cisco IP Phone 8811 includes a mono screen and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.
Cisco's wireless IP phones are industrial-grade wireless handsets intended for professionals who are mobile within office, warehouse, retail or other environments where management requires portable phones that offer more administrative control, security and ruggedness than is possible with the BYOD style of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide mobile on-premises workers the advantages of voice over wireless LAN communications in environments that support 802.11x Wi-Fi. Cisco's 8821 Wireless IP Phone features a hi-res color display, a durable case rated Mil-SPEC 810G to withstand dropping and IP67 for dust and splash resistance, extended batteries, a full-duplex speakerphone, and a Bluetooth radio to support wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds protection against sparking for use in potentially combustible work sites. The 8821-EX also has a case made out of yellow plastics, which makes the device easy to locate in an emergency. Find out about Progent's Wireless IP Phone integration consulting.
Cisco's legacy 9900 Series of high-performance VoIP endpoints integrate high-definition voice with hi-res color displays to deliver a productive collaborative experience for knowledge professionals and executives. The two IP phones in the 9900 line have an SD 24-bit color screen, a Bluetooth 2.0 transceiver to support a wide selection of headsets, and a built-in Gigabit Ethernet port. Cisco's EnergyWise power-save function is optional and can lower off-hour energy consumption by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 IP Color Key Expansion Modules for expanding programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi radio for connecting to Voice-over-WLAN environments, and 4 customizable touchscreen keys to invoke Cisco UC functions. The 9971 VoIP phone allows up to 3 IP Color Key Expansion Modules for adding programmable line and feature keys.
Unified Communications Applications
Under Cisco's Unified Communications architecture, IP telephony, video, and other UC applications are independent from the call-processing and voice-processing mechanism, and they may reside at any location within the network. A cohesive connectivity infrastructure offers an open environment for powerful business applications and acts as a solid basis for downstream convergence-based software. Cisco cooperates with leading technology partners to provide a wide range of IP telephony and IP video software applications and products. Cisco also enables the ability to develop and manage specialized in-house applications.
Unified Communications application software available from Cisco and supported by Progent include:
Jabber
Cisco Jabber is a unified communications client application that supports presence, IM, voice, video, voice messaging, desktop sharing, and real-time conferencing features for PCs, Macs, tablets as well as smartphones. Cisco Jabber is a rebranding and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with major improvements to HD video capabilities and screen sharing, and extending the team environment to additional operating systems and devices. Jabber works in conjunction with Cisco Unified CM for call management, Cisco Unified Presence for IM and presence, Unity Connection for voicemail and automated attendant, and WebEX Meeting for conferencing and online meetings.
Since Jabber is based on key communication protocols, it can interoperate with a broad range of non-Cisco platforms. For example, XMPP allows Cisco Jabber to exchange instant messaging and presence data with various XMPP clients including as Adium, Sametime, and Microsoft Lync. Cisco Jabber capabilities can be accessed from Microsoft Office applications including Microsoft Outlook and Microsoft SharePoint. This broad platform compatibility maximizes productivity by providing a common end-user experience and fully enabling the BYOD paradigm of computing. Progent offers the services of Microsoft-certified Exchange and Outlook consultants and SharePoint application developers who can help you to integrate Jabber with Microsoft's premier collaboration products. Progent also can provide expertise with Apple iPhone integration and management as well as Android phone integration to help your organization to increase the business value of your BYOD environment.
Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides online conferencing for users with a browser or virtually any desktop or mobile device. Cisco WebEx is offered as software as a service (SaaS) via the Cisco WebEx Cloud. This makes it easy to roll out and scale, reduces the cost of management, eliminates major initial expenditures, offers maximum uptime and world-class security, and delivers consistently high throughput. Important capabilities include the ability to share discrete content or your whole screen display with remote participants in real time, the capability to embed rich media into presentations including Microsoft PowerPoint and Flash videos, network-based recording plus playback for training and demonstrations, single sign-on and support for other Cisco collaboration products such as Jabber and TelePresence, plus strong data protection and encrypted connections with tight policy management.
WebEX Meeting Center runs on Windows, Apple Mac, and Linux desktops and notebooks and permits mobile users to launch, schedule, and participate in conferences on Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also launch online meetings with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a selection of IM solutions.
Cisco TelePresence Portfolio for In-house Video Conferencing Infrastructure
For midsize businesses and enterprises who wish to build an in-house or hybrid in-house/cloud solution for video conferencing, Cisco provides a selection of Cisco TelePresence products that deliver high-quality video conferencing for users with almost any endpoint device at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that runs in conjunction with Cisco Unified CM to bring multiparty video, audio and content sharing to UC deployments and can expand meetings to incorporate cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of the way video conferencing bandwidth and features are allotted for each participant, enabling administrators to specify the precise service level and user experience required for each user. Cisco TelePresence Content Server captures video and presentations for live distribution as well as video on demand (VOD) playback.
Cisco Unity Connection and Unity Express for Converged Voicemail
The Cisco Unity Connection, an extension of Unified CM, is a converged voicemail platform that accelerates productive collaboration by providing a variety of options for retrieving voice messages within an environment that is easy to implement and manage. Cisco Unity Connection allows you to read and manage voice messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also provides sophisticated voice-recognition capabilities for hands-free management and powerful Automated Attendant features such as smart routing for incoming phone calls and custom call-filtering and message-notification options. The Unity Connection system runs as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can accommodate up to 20,000 voice mailboxes per server.
Unity Express (CUE), offered in certain Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, IVR, and automated-attendant services for small to mid-size businesses (SMBs) and corporate branch locations with up to 500 voice mailboxes. Cisco Unity Express permits you to access and manage voicemail messages using a Cisco IP Phone display, your web browser, or an email system. ISR Routers for which Cisco Unity Express is available as an advanced integration module include Cisco's 2800, 2900, and 3900 families. Progent can provide comprehensive deployment and support services for Cisco routers.
Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) works with Cisco Unified Communications Manager and desktop agent apps such as Finesse to provide automatic call distribution features that allow an organization to connect customers with the appropriate sales or service agent. UCCE provides intelligent call routing, computer telephony integration, multichannel customer contact management, call queuing, interactive voice response (IVR) and advanced enterprise-wide reporting to simplify the creation and administration of a modern contact center. Cisco platforms supporting UCCE's client contact management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.
Unified Contact Center Express (CCX) offers a packaged solution for building a customer interaction management center for branch or midmarket systems that handle up to 400 agents. Multiple bundles are available, as well as a selection of optional advanced features. Unified CCX integrates closely with Cisco Unified Communications Manager and provides smart call distribution, client interaction management, reporting, IVR, and management of voice, email, web chat, and social media inquiries. Unified CCX comes with Finesse, a browser-based desktop agent that requires no client-side installation. Optional enhancements include call-in-queue, estimated-wait-time messages, and productivity optimization with workforce and quality management.
Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach, makes it possible for users to be called via one phone number that rings at the same time on their desktop IP Phone and their cell phone. Users can switch live calls between their desktop IP phone and their smartphone seamlessly. Calls that are not answered can be transferred to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that determine which calls are extended to different phones.
Cisco Prime Collaboration
Cisco Prime Collaboration provides an automated process for first-time deployments and for “day 2” moves, additions, changes, and deletions. An intuitive interface delivers a unified view of a subscriber and the subscriber's services. Prime Collaboration Provisioning substantially accelerates company-wide installations and reduces the effort needed for future updates. Prime Collaboration also offers advanced analytics including technology adoption and consumption trends, allowing organizations to make more efficient use of resources and further lower TCO.
Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco converged communications deployments to communicate with public networks and with users operating outside the firewall. Cisco's line of gateways provide unified communications support for all types of gateway as well as session-border-control applications.
Communications gateways available from Cisco and supported by Progent include:
Cisco Expressway Collaboration Gateway
Cisco's Expressway is a powerful collaboration gatekeeper that enables companies to provide colleagues, vendors, customers, or partners who are working on different network environments, workgroup platforms, or endpoint devices to access to Unified Communication services. Cisco's Expressway collaboration gateway works in conjunction with an enterprise Cisco Communications Manager deployment or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more pervasive. Important features of Expressway are are:
- Mobile and Remote Connectivity: Off-site users who have any Jabber-compatible desktop or handheld computer or teleworkers with Cisco TelePresence endpoints get the convenience of single-sign-on plus TLS security and can access all their Jabber applications (high-definition video, voice, content IM, and presence) without the extra step of establishing a VPN. In addition, telecommuters can use their Cisco TelePresence endpoints without the need for a VPN, delivering a user environment at home identical to the office.
- Cisco Jabber Guest Support: Cisco Expressway is critical for supporting Jabber Guest, which makes it possible for “guests” to interact with your organization simply and safely using streamlined browser and mobile multimedia phone calls.
- Cisco Cloud Access: Expressway can act as a gateway that creates a path between on-premises Cisco or third-party collaboration solutions and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway offers a world-class, extensible meeting environment that transparently combines high-quality voice, video, and content sharing to any client, at any location, on any endpoint.
- Interoperability: If your organization already has third-party video systems, Expressway can assist you to move efficiently to a Cisco solution whenever you choose. Cisco Expressway provides video interoperability with industry standard H.323, H.264 Scalable Video Coding (SVC), or SIP systems. Gateway capabilities allowed by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to AVC/H.264.
Cisco Unified Border Element is an advanced session border gateway that connects converged business communications systems to the IP public switched telephone network. In addition to offering session border control, Cisco Unified Border Element delivers easy and cost-efficient collaboration beyond the enterprise firewall. Sample collaboration functions supported by CUBE include:
- WebEx Cloud Connected Audio for SIP-based audio conferencing
- Voice/Video recording
- Enterprise Call-center and IVR applications
- Policy-based security evaluation of phone calls
- B2B immersive telepresence over SIP
Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 product line is a VoIP communications solution for small organizations. UC500 packages provide voice, data, voicemail, automated attendant, video, security, and wireless capabilities, run with older generation Cisco IP Voice endpoints, and support public switched telephone network (PSTN) connections.
All of UC500 series bundles include a desktop switch appliance with 8 Power-over-Ethernet (PoE) interfaces and additional FXS and FXO interfaces, a firewall, and VPN support. Integrated WiFi is an option. User capacity can be expanded by attaching Cisco Catalyst Express switches. Each UC500 offering also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system supports 24 to 32 users and has 8 FXO ports. The Cisco UC560 package supports 48 VoIP clients and 12 FXO interfaces.
Progent's seasoned VoIP experts can help you to maintain your legacy UC500 VoIP system or design and implement a smooth upgrade to a current VoIP solution such as Cisco's cloud-managed Business Edition 4000.
How Progent Can Assist You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent offers remote or on-premises access to a certified CCIE Collaboration consultant to assist your business to design, implement, administer and troubleshoot converged communications networks built on Cisco Unified Communication products in an in-house, cloud-based, or hybrid deployment. Progent's Cisco-certified consultants have in-depth experience supporting Unified Communications Manager and Cisco CallManager, VoIP phones and other endpoints, Unified Communications applications like Cisco Jabber and Unity Connection, Cisco's video conferencing products, collaboration gateways, tools built into Cisco switches and routers. Progent can also provide support for technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 gateways, CAC, VoIP trunks, PSTN, and AVVID. Progent's SIP infrastructure experts can also assist you to build SIP infrastructure environments that incorporate SIP-based IP voice phones and video phones, SIP-based CUBE trunks, SIP conferencing and SIP management tools with Cisco Unified CM.
Progent's custom application programmers can create specialized IP telephony software that will enable your organization to incorporate the features of Cisco Unified Communications Manager into your business processes for enhanced productivity. Progent can audit your current network and Internet access architecture to make sure your environment is optimized to support high-quality IP voice and HD video, assist you to select and deploy Cisco products appropriate for your present situation and future growth strategy, and interface your Cisco collaborative communications solution with products from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can show you how to develop, implement, and test a comprehensive security and compliance plan for your converged communications ecosystem. Also, Progent can help you to deploy Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony for affordable call control redundancy in branch office and teleworker sites, and Progent's disaster recovery planning consultants can help you create a sensible disaster recovery plan to ensure the availability of your vital unified communications environment.
Cisco Unified Communications Manager/CallManager Upgrade Services
Releases of Cisco Unified CM lower than 8.6 and every release of CallManager have reached end-of-life. Therefore Cisco will cease to develop, fix, or test this older software. Security updates for this business-critical application will stop, which in some circumstances may cause compliance or even potential liability issues.
Progent continues to offer world-class consulting and support for outdated versions of Unified Communications Manager and Cisco CallManager, but in case you are still running a legacy edition of this pivotal software you should begin now to plan your upgrade. Progent's Cisco-certified consulting professionals can help you to upgrade smoothly to the latest edition of Cisco Unified CM and can typically save clients as much as 50% off consulting expense compared to most IT service companies thanks to Progent's documented process and experience in this area. By adhering to leading practices, Progent can ensure that your company gets a quick payback on your investment by helping you take full advantage of the new and improved features, reduced administrative and support costs, more productive collaboration, and stronger security offered by the newest release of Cisco Unified CM.
Progent's migration consulting services include return-on-investment analysis, project management or co-management, pilot testing and validation, Cloud integration, setting up endpoint devices from Cisco and third-party vendors, smartphone and tablet integration, data protection services, streamlined management, disaster recovery/business continuity planning, network infrastructure design, staff and user training, and continuing consulting and technical support. Progent also has put together ultra-affordable migration service bundles to make sure your costs are predictable and under control.
To learn more details concerning Progent's consulting help for Cisco technology, pick a subject:
- Introduction to Progent's Cisco Engineering Services
- Fast Online Support from a CCIE Consultant
- Cisco Firepower Series Firewalls: Configuration and Management Expertise
- Cisco ASA 5500-X Firewall with Cisco Firepower: Configuration and Management Support
- Cisco ASA 5500 Firewall Integration Assistance
- PIX Firewall Maintenance Assistance
- Cisco Routers Consulting Expertise
- Cisco Wireless Engineering Help
- Cisco Aironet Wireless Access Points Deployment Support
- Cisco Small Business WiFi APs System Design Services
- Catalyst Wi-Fi 6 Access Points Planning, Deployment and Troubleshooting Services
- Cisco WiFi Controllers Consultants
- Meraki Wireless Access Points Engineering Services
- Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Integration and Technical Support
- Cisco Jabber Deployment Expertise
- Catalyst Switches Engineering Services
- Nexus Switches Consulting and Support Services
- Cisco Meraki Switches Configuration and Maintenance Services
- Cisco VPN and Network Security Engineering Services
- SIP and CUBE Infrastructure Solutions: SIP Trunks and Cisco CUBE Integration Expertise
- Design Solutions for Cisco-powered Datacenters
- Data Center Optimization Services for Internet Service Providers
- Streamlined Management Techniques for Cisco Infrastructure
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Top Massachusetts Computer System Consultant
Minnesota Service
Progent’s Technical Response Center provides nationwide remote support for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified service engineers offer telephone help and online direct network access to isolate and resolve network problems quickly and affordably. The scope of technical expertise represented by Progent's staff of nationwide service engineers allows Progent to escalate even the most difficult problems to competent specialists as required.
CISSP Certified Security Consultant
Professionals CISSP-ISSAP Security
Progent's CISSP-premier network security experts can help businesses of any size with any aspect of IT security. Progent can create efficient cybersecurity solutions that protect a small office against advanced threats or Progent can design, configure, and monitor a comprehensive security strategy for hybrid enterprise networks that accommodate onsite, online, and mobile users accessing IT resources spread across multiple physical datacenters and public and private clouds.
Juniper Junos BGT Network Security Auditor
Juniper Junos BGT Cybersecurity Firm
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
System Center 2016 and VMware Integration Remote Support
System Center 2016 and Windows 10 Integration Remote Technical Support
System Center 2016 provides important enhancements for managing hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
SCCM 2012 Network Consultant
SCCM 2012 Central Administration Site Online Help
Progent can help your business to plan for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older device management solution or assist you to enhance your existing SCCM 2012 ecosystem to support your evolving IT needs. In addition, Progent can assist you to build an infrastructure that extracts the most value from SCCM 2012 by delivering expertise with related Microsoft technologies including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
24-7 Amazon MWS integration training Development
Top Amazon Marketplace Web Service Programmer
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can broaden their market, lower their operating costs, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and get to market quickly.
Network Engineer Microsoft CRM
MS CRM Outsourcing
Microsoft Dynamics Customer Relationship Management helps small businesses nurture profitable customer interactions. Integrated Sales and Customer Service modules enable employees to share information to help promote sales success and offer consistent, efficient customer service. Progent can set up the optimal network infrastructure, including mobile wireless access, to back MS CRM, and Progent's Experts Team can supply your company with a certified MS CRM professional who can show you how to integrate Microsoft CRM with your marketing or customer service data.
IT Services Forefront TMG 2010
Microsoft Forefront TMG Integration Support
Forefront TMG 2010 builds on the powerful security technologies of Microsoft ISA Server 2006 and offers a easily managed web gateway that acts as a single-server platform for an array of security functions such as an application and network layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Forefront TMG 2010 includes comprehensive web security logging and reporting features, permits customized reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to lower expenses and enhance availability. Progent's Microsoft-certified consultants can assist you to plan and carry out pilot and production deployments; integrate Forefront TMG 2010 with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent's consultants can also help you to migrate economically to Microsoft Forefront Threat Management Gateway from ISA Server.
