Exchanging real-time voice and video over IP has advanced from simply being being a savvy way to reduce phone bills to being an indispensable tool for competitive advantage. Unified communications, at one time limited to integrating Internet-based voice calls and faxing on the same platform in order to take the place of expensive PBX equipment, now encompasses rich media, mobile communications, chat, real-time presence, services, and more in a single environment that is easy to manage, extensible, highly secure, resilient, cost-effective, and user friendly.
Cisco is the global leader in providing the hardware and software infrastructure required to support the current paradigm of unified communications (UC). Cisco's unified communications solution adds to the productivity of IT systems by cutting operational expenses; integrating rich media functions with popular software applications to improve worker output; supporting teamwork among workers, partners, and vendors to save effort and improve business outcomes; and simplifying the administration of your communications infrastructure.
Cisco's UC technology include several important product areas:,
Progent can provide the remote or on-premises services of a certified CCIE expert who can assist organizations of any size to plan, configure, manage, migrate, optimize, relocate, and repair Cisco UC products so you can maximize the strategic advantage of your UC system. Progent can deliver advanced support for every facet of Cisco's UC solutions such as call management software, VoIP and softphones, and teleconferencing platforms. Progent in addition provides expertise for Cisco's realtime media-optimized infrastructure such as Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.
- Call Control Agents for controlling rich media calls and sessions
- IP Phones and Softphones to enhance end-user productivity
- Unified Communications Software Applications for more productive access to presence, IM, voice and video, voice messages, white boarding, and voice/video conferencing
- IP Gateways for interfacing with outside networks and telecommuters
Call Processing Software - Unified Communications Manager/CallManager
The call-processing agent is the centerpiece of Cisco's IP Communications portfolio and gives you the flexibility to implement a central call-processing design, a decentralized design, or a mix of both. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands enterprise phone features to packet telephony products such as IP phones, media management devices, Voice over IP gateways, and mixed media applications throughout the network. Unified Communications Manager supports extra voice, video, and data functions such as unified messaging, video conferencing, and group-based client communication networks.
The latest release of Unified CM, formerly known as CallManager, offers a variety of enhancements that accelerate ROI by lowering management and maintenance expenses, increasing worker productivity, enhancing collaboration, accommodating the bring-your-own-device (BYOD) style of computing, fortifying data protection, and allowing efficient utilization of IT resources. Top new features include Global Dial Plan Replication (GDPR), simplified certificate control, extended support for standards-based single sign-on for managers and end users, device-independent call recording, on-the-road connectivity without the need for VPN, a revamped self-provisioning interface that makes it easy for users to specify their preferences for all endpoints, and support for Transport Layer Security for mobile clients.
In cases where you deploy a centralized Cisco Unified Communications Manager cluster to control call processing for customers at remote locations, IT managers can help achieve continuous call service through Cisco Survivable Remote Site Telephony, an IOS Software image for routers. If a WAN link breaks, Cisco Survivable Remote Site Telephony in the Cisco router offers basic Cisco Unified Communications Manager services until the connection is restored. For a description of Progent's consulting support services for Cisco ISR routers, see consulting and troubleshooting support services for Cisco Integrated Services routers.
For small businesses, branch offices, and retail deployments that do not require the complete functionality available from Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express provides an economical PBX alternative that meets the requirements of sites with up to 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can rapidly deploy a unified voice/data environment.
The Cisco Business Edition 6000 is a family of turn-key platforms that offer essential collaboration features such as routing, IP gateway, premium voice/video, messaging, instant messaging and real-time presence, voice and video conferencing, and paging services, allowing any end user to collaborate on any endpoint device from any location. All Business Edition 6000 solutions are delivered preloaded with a virtualization hypervisor and UC applications, making deployment quick and easy and reducing operating expenses for companies with up to 1000 employees. All BE6000 solutions are delivered preinstalled with virtualization and Unified Communications applications. Organizations can simply enable UC applications when their requirements dictate.
The entry-level Business Edition 6000S supports five preselected UC applications preloaded on one integrated ISR router/IP gateway/virtualized E1600 M2 server platform and supports up to 150 workers and 300 devices. The medium-scale Business Edition 6000M includes four UC software application options activated on a single virtualized Cisco UCS C220 M4 server and supports as many as 1000 users, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H Supports 8 unified communications application options enabled on a single virtualized C220 M4 server platform and has the capacity for as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.
For additional information about Progent's expertise with Unified Communications Manager (CallManager), see Unified Communications Manager (Unified CM) and Cisco CallManager design, integration, migration and technical support.
IP Phones: IP Voice and IP Video Phones
A collaboration endpoint is a user instrument, either a physical phone set or a soft phone program that runs on a desktop or mobile computer. In the Internet Protocol environment, every IP phone is Ethernet connected. VoIP phones offer all of the capabilities that an ordinary phone handset provides, but Voice over IP phones can also provide extra functions including being able to access the web or run collaboration applications.
In contrast to ordinary PBX technology, in a Cisco IP telephony environment you can perform virtually instantaneous moves, additions, and changes. All you do is move the IP phone to its new location, plug it into the Ethernet connection, and the phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All client permissions and configurations are automatically re-established, eliminating the expense and delay of dispatching technicians to wiring closets. An additional efficient feature is location independence, which enables you to log into any Cisco VoIP phone and get your personal phone number and rights.
Cisco offers a broad range of collaboration handsets. The low-cost SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications (DECT) phones offering wide-band audio, support for hosted Internet Protocol telephony environments or an IP PBX, simple deployment and safe remote installation, unobtrusive software updates, and web-based set up. The value-priced SPA301 is a single-line IP endpoint with no display or speakerphone function, a base dialer with a single Ethernet port, and a wired handset with no keys. The SPA302D, intended exclusively for use with the Cisco SPA232D DECT ATA, is a multiple-line wireless Digital Enhanced Cordless Telecommunications IP phone that offers 10-lines, a 176 x 220 pixel color display, and a keypad with a speakerphone. The SPA303 is an economical three-line IP phone with two Ethernet ports, a 128x64 monochrome graphical display and a speaker.
Cisco's SPA500 Series VoIP phones are affordable devices that support both SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, built-in web servers, PoE, and conferencing capability. Most models have a 128 x 64 mono screen display, The SPA501G has eight lines and has eight programmable buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no programmable buttons. The SPA504G has four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G VoIP phone supports 12 lines and features 12 soft buttons. The SPA512G VoIP phone supports four lines, no soft buttons and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color display, supports five lines, and includes five soft buttons.
Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices designed for occasional-use settings like lobbies, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome screen, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a single-line device with no display and uses a hook switch for call transfer or conferencing.
Cisco's 7800 line of budget-priced IP phones are VoIP endpoints with backlit mono screens, four programmable buttons, 11 fixed-feature buttons, an Ethernet port with Class 1 Power over Ethernet (PoE), and an integral speakerphone. The 7800 Series IP Phones support only the SIP signaling protocol. All devices in the 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save feature, available on the advanced 7800 units, cuts off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone designed for common locations as well as for employees with occasional-to-light voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available via an optional wideband handset. Cisco's IP Phone 7821 is a two-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only device in the 7800 line that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device intended for administrative staff, contact center personnel, and supervisors who have significant voice communications needs.
Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 color screen, an integral 1xGb Ethernet switch, Class 3 PoE, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch screen and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft keys.
Cisco's IP Phone 8800 Series is a line of SIP-only endpoints that includes desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated buttons. The Cisco IP Phone 8811 features a backlit mono screen and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.
Cisco's wireless VoIP phones are hardened wireless devices intended for professionals who are on the move within office, hospitality, health-care or other environments where management wants portable phones that provide more control, data security and ruggedness than is possible with the Bring-Your-Own-Device mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move on-premises users the advantages of voice over wireless LAN (VoWLAN) technology in environments that support 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone includes a 2.4 inch color display, a rugged case designed for shock resistance and IP67 for dust and splash resistance, extended batteries, a built-in full-duplex speakerphone, and a Bluetooth 4.0 radio for hands-free operation with cordless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for hazardous work sites. The 8821-EX also features a shell made out of yellow plastics, which makes it easier to find in an emergency. Learn about Progent's Cisco Wireless IP Phone integration consultants.
Cisco's discontinued 9900 line of advanced VoIP phones mix high-quality voice with hi-res color displays to offer a productive collaborative communications solution for knowledge professionals and executive management. Both IP phones in this line feature an SD VGA color display, a Bluetooth transceiver to work with a broad range of headsets, and an integrated Gigabit Ethernet port. The Cisco Power Save function is optional and can reduce off-hour energy consumption by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and allows up to 2 IP Color Key Expansion Modules for expanding customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi transceiver for connecting to voice-over-wireless LAN environments, and four customizable touchscreen keys to access Cisco UC functions. The 9971 VoIP phone supports up to 3 IP Color Key Expansion Modules for adding programmable line and function keys.
Cisco Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP telephony, IP video, and other converged applications are physically separate from the call/voice processing infrastructure, and they may reside at any location within the system. A single connectivity infrastructure provides an open environment for powerful business applications and provides a solid basis for future convergence-based software. Cisco works with third-party technology companies to offer a broad range of IP telephony and video software applications and devices. Cisco also supports the capability to develop and administer customized internal programs.
Collaborative application software available from Cisco and supported by Progent include:
Jabber is a unified communications application that provides presence, instant messaging, voice, HD video, voicemail, screen sharing, and real-time conferencing capabilities for Windows PCs, Apple Macs, Apple and Android tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is an evolution and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with important improvements to HD video features and screen sharing, and expanding the collaboration environment to additional platforms and endpoint hardware. Jabber operates with Unified Communications Manager for call and session control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing and online meetings.
Since Cisco Jabber is built around key communication standards, it can interoperate with a broad selection of non-Cisco products. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber users to exchange instant messaging and presence data with a variety of XMPP clients including as Adium for Mac, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber capabilities can be accessed from Microsoft Office applications including Microsoft Outlook and SharePoint. This extensive platform support maximizes productivity by providing a consistent end-user experience and accommodating the BYOD model of networking. Progent can provide the assistance of Microsoft-certified Exchange consultants and Microsoft SharePoint experts who can show you how to integrate Jabber with Microsoft's popular collaboration platforms. Progent also can provide help with Apple iPhone and iPad integration as well as Android smartphone and tablet integration to assist you to increase the productivity of your BYOD environment.
Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides online conferencing for participants using a web browser or virtually any PC or mobile computer. Cisco WebEx Meeting Center is delivered as software as a service via the Cisco WebEx Cloud. This makes it simple to deploy and expand, reduces the cost of management, eliminates major initial investment, offers maximum uptime and enterprise-class security, and delivers fast performance. Key features include the ability to share discrete content or your whole screen with online attendees in real time, the capability to incorporate rich media into presentations including PowerPoint and Flash animations, recording plus playback for training and demonstrations, single sign-on and integration with other Cisco collaboration products such as Jabber and TelePresence, plus strong data protection and encrypted access with strict policy management.
WebEX Meeting Center runs on Microsoft Windows, Apple Mac, and Linux desktops and notebooks and permits mobile users to start, calendarize, and attend conferences on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. You can also launch web meetings instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging applications.
Cisco TelePresence Portfolio for In-house Video Conferencing Environments
For medium-size organizations and enterprises who want to build an in-house or hybrid in-house/cloud solution for video conferencing, Cisco provides a selection of Cisco TelePresence software and equipment that deliver high-definition video conferencing for participants with virtually any endpoint device at any site. Cisco TelePresence Server is an expandable video conferencing bridge that runs in conjunction with Cisco Unified Communications Manager to deliver multiparty telepresence to UC deployments and can expand meetings to incorporate cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of how video conferencing bandwidth and features should be allotted for each participant, enabling administrators to define the precise service level and user experience needed for every user. Cisco TelePresence Content Server captures video and presentations for real-time distribution as well as video on demand (VOD) playback.
Cisco's Unity Connection and Unity Express for Converged Voice Messaging
Cisco's Unity Connection, an integrated extension of Unified CM, is a unified voicemail platform that promotes productive collaboration by offering flexible set of alternatives for accessing voice messages within a framework that is simple to implement and manage. Unity Connection allows you to access and manage voicemail from your email inbox, web browser, Cisco Jabber, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Unity Connection also offers advanced voice-recognition features for hands and eyes free operation and powerful Automated Attendant features that include intelligent routing for inbound phone calls and easily customizable call-screening and message-notification settings. The Unity Connection system operates as a fully virtualized system that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can accommodate as many as 20,000 mailboxes per server.
Cisco Unity Express (CUE), available in select Cisco ISR routers, provides cost-effective voicemail, integrated messaging, IVR, and automated-attendant functions for small to mid-size businesses and enterprise branch offices with up to 500 workers. Unity Express allows users to access and manage voicemail using a Cisco IP Phone display, a browser, or an email system. Cisco routers for which Unity Express is offered as a network module or advanced integration module include Cisco's 2800, 2900, and 3900 families. Progent offers certified deployment and support services for ISR routers.
Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) integrates closely with CUCM and desktop agent apps like Finesse to offer automatic call distribution capabilities that allow an organization to match customers with the proper salesperson or service representative. Unified CCE offers smart call distribution, computer telephony integration (CTI), support for multichannel contact management, network-wide call queuing, interactive voice response (IVR) and advanced company-wide reporting to streamline the deployment and administration of a large-scale customer contact center. Cisco products incorporated in Unified CCE's customer interaction management ecosystem include Unified IP Phones, Voice, and Cisco network infrastructure.
Cisco Unified Contact Center Express (CCX) offers a packaged bundle for creating a customer interaction management center for mid-scale systems that handle up to 400 agents. Multiple packages are available, plus a selection of optional enhancements. Cisco Unified CCX integrates closely with Cisco CUCM and offers smart call distribution, client management, reporting, IVR, and the ability to manage voice, email, web chat, and social media inquiries. Unified CCX includes Finesse, a web-based desktop agent that requires no client-side installation. Advanced options include call-in-queue, expected-wait-time messages, and productivity optimization with workforce and quality management.
Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach (SNR), allows users to be called via one number that rings simultaneously on their Cisco desktop VoIP Phone and their smartphone. Users can transfer active conversations between their desktop IP phone and their cell phone without disruption. Calls that are not answered can be transferred to a Unity or Unity Connection voicemail account. Users can create their own access lists that determine which calls get directed to different phones.
Cisco Prime Collaboration
Cisco Prime Collaboration offers an automated platform for initial deployments as well as for “day 2” moves, adds, changes, and deletions. An intuitive console provides a single view of a user and the subscriber's services. Prime Collaboration Provisioning significantly accelerates site installations and minimizes the time needed to implement future changes. Prime Collaboration also provides management analytics including technology adoption and usage trends, allowing administrators to make more efficient use of resources and further reduce total cost of ownership.
Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco converged communications deployments to connect with other networks and with users operating outside the corporate firewall. Cisco's line of gateways deliver UC support for a broad range of gateway as well as session-border-control applications.
Collaboration gateways available from Cisco and supported by Progent include:
Expressway Communication Gateway
Cisco's Expressway is a powerful collaboration gatekeeper that allows companies to provide workers, suppliers, consumers, or partners who are using various outside network environments, collaboration platforms, or endpoint devices to access to Unified Communication features. The Expressway gateway works with a Cisco Communications Manager system or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more pervasive. Key features of Expressway are include:
Cisco Unified Border Element (CUBE)
- Mobile and Remote Connectivity: Remote users with any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints get the convenience of one-time sign-on and of TLS security and can access all their Jabber applications (video, high-quality voice, data IM, and presence) without requiring the inconvenience starting a VPN. Also, teleworkers have the ability to utilize their Cisco TelePresence endpoints without a VPN, providing a user experience at home the same as the corporate office.
- Jabber Guest Support: Cisco Expressway is required for enabling the Cisco Jabber Guest, which permits “guests” to interact with your business simply and securely using lightweight browser and mobile multimedia phone calls.
- Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between onsite Cisco or third-party systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Expressway deliver an advanced, extensible meeting environment that transparently integrates high-quality voice, high-definition video, and data sharing to any client, anywhere, on any endpoint.
- Interoperability: In case your company currently has third-party video systems, Expressway can help you to move easily to Cisco products when it makes business sense. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol systems. Gateway standards allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 SVC to H.264/MPEG-4 AVC.
The Cisco Unified Border Element is a collaboration edge session border gateway that connects unified communications networks to the IP public switched telephone network (PSTN). In addition to providing session border control, Cisco Unified Border Element (CUBE) delivers easy and cost-efficient collaboration outside the enterprise firewall. Sample collaboration functions enabled by CUBE include:
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be run on a broad range of Cisco's enterprise routers, including Cisco's ASR 1000 Series Aggregation Services Routers, the ISR 4000 family, the ISR G2 Series, and high-end versions of the 800 fixed-configuration routers. The virtualized CUBE, called vCUBE, runs as a software load in a VMware ESXI virtual application container.
- WebEx Cloud Connected Audio for SIP-media-connected audio conferencing
- Voice/Video recording
- Enterprise Call-center and IVR applications
- Policy-led evaluation of phone calls
- B2B immersive telepresence over SIP
Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) Series is an all-in-one VoIP and unified communications system for small businesses. UC500 models provide voice, data, voicemail, automated attendant, IP video, security, and WiFi capabilities, run with older generation Cisco IP Voice endpoints, and support various public switched telephone network connections.
Cisco's discontinued UC500 VoIP gateway was the centerpiece of a complete unified communications ecosystem
All UC500 packages include a compact switch with 8 PoE ports and additional foreign exchange stations (FXS) and FXO ports, a firewall, and VPN support. Integrated WiFi is an option. VoIP user capacity can be expanded by connecting with Cisco Catalyst Express switches. Every UC500 model also includes software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and incorporate 4 FXS and 4 FXO interfaces. The Cisco UC540 system supports 32 clients and provides 8 foreign exchange office ports. The Cisco UC560 package supports 48 VoIP clients and 12 FXO ports.
Progent's Cisco-certified VoIP consultants can assist you to maintain your legacy UC500 VoIP system or plan and carry out a smooth migration to a current IP telephony and voicemail system like the Cisco cloud-managed Business Edition 4000.
How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent offers remote or on-premises access to a certified CCIE Collaboration consultant to help your business to design, install, administer and troubleshoot converged communications environments based on Cisco Unified Communication products in a centralized, distributed, or hybrid deployment. Progent's Cisco consultants have extensive backgrounds integrating Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, UC applications like Cisco Jabber and WebEx Meeting Center, Cisco's immersive telepresence technologies, collaboration gateways, utilities incorporated into Cisco switches and routers. Progent can also provide support for technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, SIP gateways, CAC, IP voice trunks, PSTN, and AVVID. Progent's SIP infrastructure experts can also assist you to build SIP connectivity environments that incorporate SIP-based VoIP phones and media endpoints, SIP-based CUBE trunks, SIP conferencing and SIP management tools via Cisco Unified CM.
Progent's application programmers can build specialized IP telephony software that will help your organization to integrate the telephony capabilities of Cisco Unified Communications Manager into your company operations for enhanced productivity. Progent can analyze your existing network and Internet connectivity infrastructure to make sure your system is optimized to support high-quality VoIP and high-definition video, help you to choose and deploy Cisco products appropriate for your current needs and future expansion goals, and integrate your Cisco Unified Communications solution with technology from other vendors. Progent's CISSP-ISSAP certified information security and compliance consultants can assist you to create, implement, and validate an enterprise-wide security strategy for your unified communications ecosystem. Also, Progent can assist you to configure Cisco fault-tolerant technologies like Cisco Unified Survivable Remote Site Telephony for affordable call control backup in remote-branch and telecommuter sites, and Progent's disaster recovery and business continuity planning consultants can help you develop a sensible DR/BC plan to protect your business-critical unified communications environment.
Cisco Unified Communications Manager/CallManager Migration Services
Releases of Unified CM earlier than 8.6 and every release of its predecessor CallManager have reached end-of-life. Therefore Cisco Engineering will cease to develop, fix, or validate this older software. Security patches for this pivotal application will end, which in some situations may create regulatory compliance or potential liability problems.
Progent continues to provide expert support services for end-of-life versions of Unified Communications Manager and CallManager, but if your business is still running an out-of-dated edition of this critical application you should begin now to plan your migration. Progent's Cisco-certified consultants can help you to migrate non-disruptively to the current edition of Cisco Unified Communications Manager and can routinely save customers as much as 50% off consulting expense compared to competing IT service companies because of Progent's documented process and experience in this practice area. By adhering to leading practices, Progent can ensure that your organization realizes a fast payback on your IT investment by helping you take full advantage of the enhanced features, reduced management and support costs, more productive collaboration capabilities, and tighter security provided by the current release of Unified CM.
Progent's upgrade consulting services include return-on-investment assessment, project management or co-management, system testing, Cloud integration, setting up collaboration endpoints from Cisco and other providers, smartphone and tablet connectivity, data protection consulting, streamlined management, disaster recovery/business continuity planning, network topology design, training for IT staff and end users, and ongoing consulting services and troubleshooting. Progent also offers ultra-affordable upgrade packages to make sure your costs are visible and under control.
To find out additional details about Progent's consulting support for Cisco networking products, select a topic:
If you wish to contact Progent about professional expertise for Cisco technology, call 1-800-993-9400 or see Contact Progent.