Cisco Unified Messaging Professional ServicesSending real-time voice and video over IP (VoIP and Video over IP) has evolved from simply being being a savvy way to reduce phone bills to an indispensable technology for collaboration and worker productivity. Converged IP communications, at one time limited to integrating Internet-based voice calls and faxing on a single platform in order to take the place of expensive PBX systems, now encompasses voice and video, mobility, chat, real-time presence, services, and much more in a cohesive ecosystem that is easy to manage, scalable, secure, resilient, cost-effective, and user friendly.

Cisco is the market leader in providing the hardware and software infrastructure for supporting the current model of unified communications (UC). Cisco's UC solution adds to the efficiency of IT systems by cutting operating expenses; integrating rich media features with popular software programs to improve user output; supporting collaboration among workers, associates, and suppliers to save time and improve business outcomes; and streamlining the support of your communications ecosystem.

Cisco's Unified Communications technology cover several main product categories:,

  • Call Control Platforms for controlling calls and sessions
  • Collaboration Phones and Softphones to optimize worker productivity
  • Unified Communications Applications for simplified access to presence, chat, voice and video, phone messages, white boarding, and conferencing
  • IP Gateways for accessing public networks and teleworkers
Progent offers the online or on-premises services of a Cisco-certified CCIE (Collaboration) specialist who can help organizations of all sizes to design, deploy, manage, migrate, optimize, move, and troubleshoot Cisco UC products so you can highest business advantage of your communications investment. Progent can deliver expert consulting for every element of Cisco's UC solutions including call management tools, IP phones and softphones, and teleconferencing platforms. Progent also provides consulting and troubleshooting services for Cisco's IP voice-optimized infrastructure including Integrated Services routers, Catalyst switches, ASA firewalls, and IOS voice gateways.

Call Processing Agents - Unified Communications Manager/CallManager
Cisco Unified Communications ConsultingCisco's call-processing agent is the heart of the Cisco IP collaboration portfolio and gives you the flexibility to implement a central call-processing model, a decentralized model, or a combination of the two. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) extends corporate telephony features to packet devices such as VoIP phones, media processing devices, Voice over IP gateways, and multimedia applications throughout the network. Unified Communications Manager enables additional mixed media services such as unified messaging, multimedia conferencing, and collaborative customer communication networks.

The most recent version of Cisco Unified CM, formerly named Cisco CallManager, offers a wealth of improvements that expedite ROI by cutting management and support costs, improving worker output, facilitating teamwork, accommodating the BYOD style of working, elevating security, and allowing optimal utilization of network resources. Headline new features include automatic dial-plan replication and batch provisioning, streamlined certificate management, extended support for single sign-on for managers and end users, hardware-independent call recording, on-the-road connectivity with no need for VPN tunneling, a revamped self-care utility that makes it easy for users to manage their options for all endpoint devices, and support for Secure Real-Time Transport Protocol for mobile users.

When you implement a centralized Unified Communications Manager cluster to manage call processing for users at remote locations, administrators can help ensure non-stop call service through Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for routers. If a WAN connection breaks, Cisco SRST in the Cisco router provides core Cisco Unified Communications Manager services until the connection is returned. For information about Progent's consulting support for Cisco ISR routers, see consulting and troubleshooting support for Cisco ISR routers.

For small business networks, branch locations, and retail deployments that do not require the complete feature set available from Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express offers a cost-effective PBX alternative that handles the requirements of locations with as many as 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software running on a Cisco Integrated Services Router (ISR), smaller organizations can quickly set up a unified voice and data environment.

The Cisco Business Edition 6000 is a line of turn-key solutions that provide essential unified communications features including routing, gateway, high definition voice/video, messaging, instant messaging and real-time presence, voice and video conferencing, and paging services, enabling any end user to collaborate on any endpoint from any place. All Business Edition 6000 solutions are delivered preinstalled with a virtualization hypervisor and Unified Communications applications, making implementation fast and simple and reducing cost of ownership for companies with up to 1000 workers. All BE6000 versions come packaged preinstalled with virtualization and collaboration applications. Organizations can instantly activate Unified Communications applications as their requirements grow.

The office-in-a-box BE6000S supports five preselected collaboration software applications preloaded on one combination 2921V ISR router/IP gateway/virtualized E1600 M2 blade server device and can handle up to 150 users and 300 devices. The mid-market Business Edition 6000M supports 4 unified communications application options enabled on a virtualized Cisco UCS C220 M4 server platform and supports up to 1000 workers, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S includes 8 UC application options enabled on a single virtualized Cisco UCS C220 M4 server platform and can handle up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For additional details about Progent's expertise with Unified Communications Manager, visit Cisco Unified Communications Manager and Cisco CallManager planning, configuration, upgrades and troubleshooting.

Cisco IP Phones: VoIP and IP Video Phones
A collaboration endpoint is a user instrument, either a hardware phone or a software phone application on a PC or handheld computer. In the IP environment, every VoIP phone is Ethernet connected. Voice over IP phones offer all of the functions that an ordinary phone has, but IP phones often provide additional functions including being able to access websites or host productivity-enhancing software.

Cisco IP Phones Professional ServicesUnlike traditional PBX technology, in a Cisco IP telephony network you can implement virtually instantaneous moves, adds, and changes. You merely move the IP handset to your new location, plug it into an Ethernet jack, and the phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All user rights and configurations are automatically re-established, doing away with the cost and delay of sending support personnel to rewire connections. Another useful feature is extension mobility, which allows you to log into any Cisco IP device and get your own phone extension and rights.

Cisco provides a broad selection of VoIP phones. Cisco's low-cost Small Business SPA 300 Series are no-frills IP and DECT screenless or monochrome devices offering wide-band voice, compatibility with hosted Internet Protocol telephony environments or an IP PBX, easy installation and secure remote installation, zero-downtime software updates, and browser-based configuration. The low-end SPA301 is a single-line IP endpoint with no screen or speakerphone function, a base dialer that has one Ethernet connector, and a wired handset with no a keypad. The SPA302D, designed exclusively for use with Cisco's SPA232D DECT Analog Telephone Adapter, is a multiple-line cordless Digital Enhanced Cordless Telecommunications (DECT) IP phone that offers 10-lines, a TFT 176 x 220 pixel color screen, and a dial pad with a speakerphone. The SPA303 is an entry-level 3-line SIP-based IP phone with two switched Ethernet ports, a 128x64 mono graphical display and a speakerphone.

Cisco SPA500 Series IP Phones Consulting ServicesCisco's SPA500 line IP phones are low-cost endpoints that support SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, PoE, and voice conferencing capability. Most versions have a 128 x 64 monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight programmable keys but no hi-res display. The SPA502G IP Phone supports a single line and has no soft buttons. The SPA504G has four lines and has four programmable buttons. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G supports 12 lines and has 12 soft buttons. The SPA512G IP Phone supports four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has programmable buttons, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and features five soft keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints intended for occasional-use environments such as lobbies, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono non-backlit display, an integrated Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a single-line endpoint without a display and uses a hook switch for transferring a call and joining a conference.

The 7800 line of value-priced IP phones are VoIP devices with backlit mono screens, four soft keys, 11 fixed-feature keys, an integral Ethernet port with Class 1 Power over Ethernet (PoE), and an integral speakerphone. The 7800 Series IP Phones support only the SIP call control protocol. All devices in the 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save technology, available on the higher end 7800 models, cuts off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone intended for shared locations and for workers with occasional-to-light call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available via an extra-cost handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only device in the 7800 family to support 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line device intended for administrative staff, call center agents, and supervisors who have significant voice communications needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 pixel color display, a 10/100/1000 Ethernet switch, Class 3 PoE, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G features four lines. Both IP phones have a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a line of SIP-based endpoints that includes desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature keys. The Cisco IP Phone 8811 features a mono display and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Wireless IP Phone Integration SupportCisco's wireless VoIP phones are hardened wireless devices intended for workers who are on the move within office, hospitality, retail or other environments where management requires user endpoints that provide more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones provide mobile onsite workers the advantages of voice over wireless LAN (VoWLAN) technology in workplaces with 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless VoIP Phone includes a hi-res color screen, a rugged case designed to withstand dropping and compliant with IP67 for particulate and splash resistance, long-life batteries, a speakerphone, and an integrated Bluetooth 4.0 radio for hands-free operation with cordless headsets. The 8821-EX Wireless VoIP Phone adds anti-sparking protection for use in hazardous work sites. The 8821-EX also has a case made out of industry-standard yellow plastics, which makes the device easier to find in a crisis. Find out about Progent's Cisco Wireless IP Phone integration and troubleshooting consultants.

Cisco 9900 VoIP Phones ConsultingCisco's legacy 9900 line of advanced VoIP phones mix high-definition voice with high-resolution color screens to deliver a rich multimedia unified communications solution for managers and executives. Both IP phones in the 9900 family have an SD 24-bit color screen, a Bluetooth 2.0 radio to support a wide choice of headsets, and an integrated 10/100/1000 Ethernet port. Cisco's Power Save feature is offered as an option and can reduce off-hour energy consumption by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch display and supports up to 2 IP Expansion Modules for adding scalability to customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated Wi-Fi transceiver for deployment with Voice-over-wireless LAN (VoWLAN) networks, and four soft-label touchscreen keys to access Cisco Unified Communications features. The 9971 IP phone allows up to 3 Cisco IP Color Key Expansion Modules for adding scalability to programmable line and feature keys.

Unified Communications Applications
Under Cisco's Unified Communications platform, IP telephony, IP video, and other UC applications are separate from the call- and voice-processing mechanism, and they may be anywhere within the system. A cohesive network infrastructure offers an open platform for powerful business applications and provides a firm foundation for downstream convergence-based applications. Cisco cooperates with third-party IT industry partners to provide a broad range of IP telephony and video applications and products. Cisco also supports the ability to develop and administer customized in-house applications.

Unified Communications application software offered by Cisco and supported by Progent include:

Cisco Jabber is a UC client application that provides presence, instant messaging, voice, high-definition video, voicemail, desktop sharing, and real-time conferencing functions for PCs, Macs, Apple and Android tablets plus smartphones. Cisco Jabber is an evolution and integration of the Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with major improvements to video features and desktop screen sharing, and expanding the team experience to additional operating systems and endpoint hardware. Cisco Jabber operates with Unified CM for call management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and programmable attendant, and Cisco WebEx Meeting for conferencing.

Because Cisco Jabber utilizes popular industry standards, it can communicate with a wide selection of non-Cisco platforms. For example, Extensible Messaging and Presence Protocol enables Cisco Jabber users to exchange instant messaging and presence data with a variety of XMPP clients including as Adium for Mac OS, Sametime, and Microsoft Lync. Jabber features are available from Microsoft Office programs such as Microsoft Outlook and SharePoint. This extensive platform support optimizes productivity by delivering a common user experience and fully enabling the bring-your-own-device model of computing. Progent can provide the expertise of certified Exchange and Outlook consultants and Microsoft SharePoint application developers who can show you how to take advantage of Jabber with Microsoft's powerful collaboration products. Progent also offers help with Apple iPhone and iPad integration as well as Android phone integration and management to assist you to enhance the productivity of your BYOD environment.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center enables web meetings for users with a browser or virtually any desktop or handheld device. Cisco WebEx Meeting Center is offered as software as a service via the Cisco WebEx Cloud. This makes it simple to deploy and expand, reduces the cost of management, eliminates heavy initial investment, offers maximum uptime and world-class security, and provides excellent performance. Key features include support for sharing discrete content or your entire screen display with remote participants in real time, the capability to incorporate multimedia into your presentations including Microsoft PowerPoint and Flash videos, session recording plus playback for training and demonstrations, single sign-on (SSO) and integration with other Cisco collaboration products such as Jabber and Cisco TelePresence, plus strong data protection and encrypted connections with strict policy control.

WebEx Online Conferencing Consultants

WebEX Meeting Center runs on Windows, Apple Mac, and Linux-powered desktops and allows mobile users to start, schedule, and attend meetings on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also initiate web conferences with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a selection of instant messaging solutions.

Cisco TelePresence Products for In-house Teleconferencing Infrastructure
For medium-size businesses and enterprises who wish to build a local or hybrid local/cloud environment for video conferencing, Cisco provides a selection of Cisco TelePresence platforms that deliver high-quality and standards-based teleconferencing for participants with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that works with Cisco Unified CM to deliver multiparty video, audio and content sharing to converged environments and can expand meetings to incorporate cloud-connected Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of the way conferencing resources should be allotted for every individual participant, allowing managers to define the exact service level and user experience required for every user. Cisco TelePresence Content Server records video and presentations for real-time distribution as well as video on demand playback.

Cisco's Unity Connection Platform and Unity Express for Unified Voicemail and Automated Attendant
The Cisco Unity Connection, an extension of Cisco Unified CM, is a converged voice messaging system that facilitates productive collaboration by offering a variety of options for retrieving calls and messages within a framework that is simple to deploy and maintain. Unity Connection allows you to read and manage your voicemail messages from your email inbox, browser, Jabber, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Cisco Unity Connection also offers advanced voice-recognition features for hands and eyes free operation and extensive Automated Attendant features such as intelligent routing for inbound phone calls and easily customizable call-filtering and message-alert options. The Cisco Unity Connection system runs as a virtual machine that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate up to 20,000 mailboxes on each server.

Cisco Unity Express (CUE), offered in select Cisco ISR routers, offers affordable voicemail, unified messaging, interactive voice response, and greeting functions for small to mid-size businesses and enterprise satellite locations with up to 500 workers. Cisco Unity Express permits users to manage voicemail messages using a Cisco Unified IP Phone screen, a browser, or your email system. ISR Routers for which Unity Express is available as a network module include Cisco's 1861, 2800, 2900, 3800, and 3900 Series. Progent can provide certified consulting and troubleshooting services for all ISR routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with Unified CM and desktop agent software like Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to connect customers with the right salesperson or service representative. Unified CCE features smart call distribution, computer telephony integration, multichannel contact management, call queuing, IVR and consolidated enterprise-wide reporting to simplify the creation and management of a modern contact center. Cisco platforms supporting UCCE's client contact management ecosystem include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Cisco Unified Contact Center Express (CCX) provides an out-of-the-box solution for creating a customer interaction management center for branch or midmarket systems that handle as many as 400 agents. Multiple packages are offered, plus a variety of special options. Cisco Unified CCX integrates closely with Unified Communications Manager and provides intelligent call distribution, client management, reporting, IVR, and the ability to manage voice, email, chat, and social media inquiries. Cisco Unified CCX includes Finesse, a browser-based customizable desktop agent that needs no client software setup. Special options include conditional routing, expected-wait-time announcements, and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly known as Single Number Reach (SNR), makes it possible for users to be reached via one number that rings simultaneously on their Cisco VoIP Phone and their smartphone. Users can switch live conversations between their Cisco VoIP phone and their mobile phone seamlessly. Unanswered calls can be redirected to a Cisco Unity or Unity Connection voicemail account. Users can create their own access lists that determine which calls get extended to different phones.

Cisco Prime Collaboration
Prime Collaboration offers an automated platform for initial installs and for follow-on moves, adds, changes, and deletions. A user-friendly interface provides a single look at a user and the user's services. Cisco Prime Collaboration significantly speeds up site installations and minimizes the time needed to implement ongoing changes. Prime Collaboration also offers advanced analytics including technology adoption and usage rates, allowing organizations to optimize resources and further lower total cost of ownership.

Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco converged communications environments to connect with other networks and with clients working outside the firewall. Cisco's line of communication gateways provide unified communications services for all types of gateway and session-border-control deployments.

Collaboration gateways available from Cisco and supported by Progent include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gatekeeper that enables companies to allow employees, suppliers, customers, or business partners who are working on various outside networks, workgroup applications, or endpoint devices to connect to Cisco Unified Communication features. Cisco's Expressway gateway integrates with a Cisco Communications Manager system or Cisco Business Edition 6000, or can be accessed via the cloud with Cisco HCS to help make collaboration more pervasive. Key capabilities of Expressway are include:

  • Mobile and Remote Connectivity: Off-site users who have any Jabber-supported device or teleworkers with Cisco TelePresence endpoints have the benefit of one-time sign-on plus TLS security and are able to connect to all their Jabber workloads (video, voice, data IM, and realtime presence) without requiring the inconvenience establishing a VPN. Also, telecommuters have the ability to use their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user experience at home that is the same as the corporate office.
  • Jabber Guest Support: Cisco Expressway is integral for enabling the Cisco Jabber Guest, which allows “guests” to communicate with your business simply and securely through lightweight web-browser and mobile video calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver an advanced, scalable conferencing environment that transparently integrates business-quality voice, HD video, and content sharing to anyone, at any location, using any endpoint.
  • Interoperability: If your company already has third-party video technology, Expressway can help you to move easily to Cisco technology whenever it makes business sense. Cisco Expressway provides video compatibility with industry standard H.323, H.264 SVC, or Session Initiation Protocol (SIP) environments. Interoperability standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding to AVC/H.264.
Cisco Unified Border Element
The Cisco Unified Border Element is a collaboration edge session border controller that connects converged business communications networks to the public switched telephone network. Beyond providing session border control, Cisco Unified Border Element delivers easy and cost-efficient collaboration outside the firewall. Important unified communications features enabled by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) applications
  • Policy-based evaluation of voice calls
  • Business-to-business teleconferencing over SIP
CUBE software can be licensed on Cisco IOS control software and can be enabled on a wide selection of Cisco's enterprise routers, including Cisco's ASR 1000, the ISR 4000 line, the ISR G2, and high-end models of Cisco's 800 fixed routers. The virtualized CUBE, or vCUBE, runs in an ESXi virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 Series is a VoIP communications solution for small organizations. UC500 packages provide voice, data, voicemail, automated attendant, video, firewall, and WiFi capabilities, work with older generation Cisco IP Voice phones, and support various public switched telephone network (PSTN) interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a comprehensive unified communications solution

All of Cisco's UC500 packages include a desktop switch with 8 Power-over-Ethernet interfaces plus additional foreign exchange stations (FXS) and FXO ports, a firewall, and VPN support. Integrated WiFi is optional. VoIP user capacity can be increased by attaching Cisco Catalyst Express companion switches. Each UC500 model also includes software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and include 4 FXS and 4 FXO interfaces. The Cisco UC540 package allows 24 to 32 users and provides 8 foreign exchange office interfaces. The Cisco UC560 package supports 48 VoIP clients and 12 FXO interfaces.

Progent's seasoned VoIP consultants can help you to maintain your legacy UC500 VoIP gateway or design and implement an efficient upgrade to a modern VoIP solution like the Cisco cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide remote or on-premises access to a certified CCIE Collaboration specialist to help your business to design, deploy, administer and troubleshoot converged communications environments based on Cisco Unified Communication products in a centralized, cloud-based, or hybrid deployment. Progent's Cisco engineers have in-depth backgrounds supporting Cisco Unified Communications Manager and CallManager, IP voice and video phones and soft phones, Unified Communications applications such as Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, collaboration gateways, utilities incorporated into Cisco switches and routers. Progent can also offer support for technologies such as Cisco SRST, CUBE, H.323 gateways, Call Admission Control, IP voice trunks, PSTN, and AVVID. Progent's SIP infrastructure experts can also help you to create SIP connectivity environments that incorporate SIP-based VoIP phones and video phones, SIP trunks, SIP conferencing and SIP administration tools via Cisco Unified CM.

Progent's custom application programmers can create specialized unified communications software that will enable your company to incorporate the features of Cisco Unified Communications Manager into your business processes for increased efficiency. Progent can revue your current network and Internet connectivity infrastructure to determine whether your system is configured to support high-quality IP voice and HD video, assist you to choose and deploy Cisco hardware and software that make sense for your current needs and downstream growth goals, and integrate your Cisco collaborative communications solution with products from other vendors. Progent's CISSP-ISSAP certified network security and compliance consultants can show you how to develop, deploy, and validate a comprehensive security and compliance strategy for your unified communications ecosystem. In addition, Progent can help your organization to configure Cisco fault-tolerant technologies such as Cisco Unified Survivable Remote Site Telephony (SRST) for cost-effective call control redundancy in remote-branch and teleworker sites, and Progent's disaster recovery planning consultants can help you create a sensible DR/BC strategy to protect your crucial communications system.

Unified Communications Manager/CallManager Migration Services
Versions of Cisco Unified CM before 8.6 and all releases of CallManager have reached end-of-life. Therefore Cisco will cease to develop, fix, or validate this older software. Security patches for this pivotal product will end, which in some circumstances could create regulatory compliance or even legal liability problems.

Progent will continue to offer premier support services for end-of-life editions of Cisco Unified CM and CallManager, but if your business is still running an out-of-dated release of this essential software your organization should begin immediately to prepare for your migration. Progent's collaboration consultants can help your company to migrate efficiently to the current edition of Cisco Unified Communications Manager and can often save customers as much as 50% off consulting service expense compared to competing IT service firms because of Progent's documented procedures and experience in this practice area. By following best practices, Progent can make sure your company sees a fast payback on your investment by showing you how to benefit fully from the enhanced features, lower management and support expense, more productive collaboration capabilities, and tighter data protection provided by the latest release of Unified Communications Manager.

Progent's migration services include return-on-investment analysis, project management or co-management, system testing and validation, Cloud connectivity, configuring endpoint devices from Cisco and other vendors, smartphone and tablet connectivity, security and compliance services, streamlined management, disaster recovery planning, network infrastructure design, staff and user training, and ongoing consulting services and technical support. Progent also has put together ultra-affordable upgrade service bundles to make sure your costs are predictable and affordable.

To learn additional information about Progent's engineering assistance for Cisco solutions, select a subject:

If you wish to get in touch with Progent about professional expertise for Cisco products, phone 1-800-993-9400 or see Contact Progent.

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