Cisco Voice over IP SupportExchanging live voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a savvy method to reduce phone carrier bills to being a strategic technology for collaboration and worker productivity. Unified communications, at one time limited to managing Internet-based voice and faxes on one network platform to replace expensive PBX systems, today includes voice and video, mobility, instant messaging, presence, services, and much more in a centralized framework that is easy to manage, scalable, secure, resilient, economical, and user friendly.

Cisco is the global leader in providing solutions for supporting the modern paradigm of unified communications (UC). Cisco's unified communications solution adds to the productivity of IT networks by cutting operating costs; combining multiple collaboration functions with popular software programs to improve worker output; supporting collaboration among workers, associates, and suppliers to save time and improve business results; and simplifying the management of your converged voice and data infrastructure.

Cisco's UC technology cover several primary product areas:,

  • Call Control Agents for controlling rich media calls and sessions
  • Collaboration Phones and Softphones to enhance worker productivity
  • Unified Communications Software Applications for more productive access to presence, chat, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for connecting to outside networks and teleworkers
Progent offers the online or on-premises consulting services of a Cisco-certified CCIE (Collaboration) specialist who can help organizations of all sizes to plan, deploy, manage, upgrade, expand, relocate, and troubleshoot Cisco unified communications products so that you highest competitive value of your communications system. Progent can deliver expert consulting for every element of Cisco's UC solutions such as call management tools, VoIP and softphones, and teleconferencing platforms. Progent in addition offers expertise for Cisco's IP voice-optimized network infrastructure products including ISR routers, Catalyst switches, ASA firewalls, and IOS voice gateways.

Call and Session Control Agents - Unified Communications Manager (CallManager)
Cisco Collaborative Communications Consulting and SupportThe call-processing agent is the core of Cisco's IP telephony system and gives you the versatility to implement a central call-processing design, a decentralized model, or a combination of both. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) extends enterprise telephony features to packet network devices such as VoIP handsets, media management devices, VoIP gateways, and multimedia applications throughout the network. Cisco Unified Communications Manager supports extra voice, video, and data functions including unified messaging, video conferencing, and collaborative client communication networks.

The latest release of Cisco Unified Communications Manager, formerly known as CallManager, offers a wealth of enhancements that accelerate your return on investment by cutting administrative and maintenance costs, increasing user productivity, facilitating teamwork, supporting the bring-your-own-device (BYOD) style of working, strengthening security, and allowing optimal use of IT infrastructure. Top innovations include automatic dial-plan replication, simplified certificate management, expanded support for single sign-on (SSO) for administrators and users, hardware-independent call recording, mobile access without the need for VPN tunneling, a new self-care interface that makes it simple for workers to select their preferences for all endpoints, and support for Transport Layer Security for mobile clients.

When you implement a centralized Unified Communications Manager cluster to control call processing for users at remote sites, IT managers can help achieve non-stop phone operation through Cisco Survivable Remote Site Telephony, an IOS Software image for routers. If a WAN connection fails, Cisco SRST incorporated in the Cisco router offers basic Cisco Unified Communications Manager functions until the link is returned. For a description of Progent's consulting support services for Cisco ISR routers, refer to consulting and troubleshooting support services for Cisco Integrated Services routers.

For small business networks, branch offices, and retail deployments that do not need the complete feature set available from Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express offers a cost-effective solution that meets the needs of sites with as many as 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can quickly deploy a converged voice and data environment.

Cisco's Business Edition 6000 is a line of turn-key solutions that offer fundamental unified communications features such as routing, gateway, high definition voice/video, messaging, IM and presence, conferencing, and paging support, allowing any user to collaborate on any endpoint from any site. All versions come preconfigured with a virtualization hypervisor and collaboration applications software, making implementation quick and easy and cutting cost of ownership for organizations with up to 1000 workers. All systems are delivered preconfigured with a virtualization hypervisor and collaboration applications software. Organizations can instantly activate Unified Communications applications as their requirements dictate.

The small-scale Business Edition 6000S supports five preselected collaboration software applications preloaded on a single combination ISR router/gateway/virtualized E1600 M2 blade server platform and supports up to 150 workers and 300 devices. The medium-scale Business Edition 6000M includes 4 UC application options activated on a virtualized Cisco C220 M4 server platform and can handle up to 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S Supports eight UC application options activated on a virtualized C220 M4 server platform and has the capacity for up to 1000 users, 2500 devices, and 100 contact center agents.

For additional information about Progent's expertise with Unified Communications Manager (CallManager), visit Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager design, configuration, upgrades and technical support.

IP Phones: IP Voice and IP Video Phones
An IP communications endpoint is a user device, and can be a hardware phone set or a soft phone application on a desktop or handheld computer. In the IP environment, each IP endpoint has an Ethernet connection. Voice over IP phones offer all of the functions that an ordinary telephone has, but IP phones often offer extra features including the ability to access websites or run business software.

Cisco VoIP Phones Professional ServicesUnlike conventional PBX systems, in a Cisco IP communications network you can implement virtually instant moves, additions, and modifications. All you do is move the VoIP handset to your new spot, plug it into an Ethernet jack, and the device registers itself with Cisco Unified Communications Manager. All user permissions and settings are automatically re-established, eliminating the cost and hassle of dispatching technicians to wiring closets. An additional efficient capability is extension mobility, which enables you to log into any Cisco IP phone and get your personal phone extension and rights.

Cisco offers a wide range of Unified CM hardware endpoints. Cisco's entry-level Small Business SPA 300 family are no-frills IP and DECT devices offering high-quality audio, compatibility with hosted IP phone systems or an IP private branch exchange (PBX), simple installation and secure online provisioning, in-service software updates, and browser-based configuration. The value-priced SPA301 is a one-line IP phone with no display or speakerphone function, a base dialer that has one Ethernet port, and a wired handset without a keypad. The SPA302D, intended exclusively for use with Cisco's SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiline cordless Digital Enhanced Cordless Telecommunications handset that offers 10-lines, a 176 x 220 pixel color screen, and a keypad with a speakerphone. Cisco's SPA303 is an affordable three-line IP phone with dual Ethernet ports, a 128x64 mono graphical display and a speaker.

Cisco SPA500 Series IP Phones Integration and SupportCisco's SPA500 family IP phones are low-cost devices with support for SIP and SPCP signaling protocols, two switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight programmable keys but no LCD display. The SPA502G VoIP phone supports a single line and has no soft keys. The SPA504G has four lines and has four programmable buttons. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G IP Phone supports 12 lines and has 12 soft keys. The SPA512G VoIP phone supports four lines, no soft buttons and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has soft buttons, and supports 1xGb Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and has five programmable buttons.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices intended for infrequent-use environments such as lobbies, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel mono non-backlit screen, a Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a single-line endpoint without a display and requires a hook switch for call transfer and conferencing.

Cisco's 7800 Series of budget-priced IP phones are VoIP desktop devices featuring backlit monochrome displays, four programmable buttons, 11 fixed-feature buttons, an integral Ethernet switch with Class 1 PoE, and an integral speakerphone. Cisco's 7800 Series support only the SIP call control protocol. All devices in Cisco's 7800 Series incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save technology, offered on the advanced 7800 units, cuts after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone intended for common locations as well as for employees with occasional-to-light voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered through an extra-cost handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only model in the 7800 series that provides Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line endpoint intended for administrators, contact center personnel, and supervisors who have heavy voice communications requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 pixel color screen, an integral 10/100/1000 Ethernet switch, Class 3 Power over Ethernet (PoE), 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones include a 5-inch screen and four programmable buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a line of SIP-only endpoints that features desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 dedicated keys. Cisco's IP Phone 8811 features a monochrome display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration SupportCisco's wireless IP phones are industrial-grade Wi-Fi handsets intended for professionals who are on the move within campus, warehouse, health-care or other venues where management wants user endpoints that offer more administrative control, data security and durability than is possible with the BYOD style of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer on-the-move onsite users the advantages of voice over wireless LAN communications in environments with 802.11x Wi-Fi. Cisco's 8821 Wireless IP Phone features a hi-res color screen, a rugged case rated Mil-SPEC 810G to withstand dropping and IP67 for particulate and splash resistance, extended batteries, a speakerphone, and an integrated Bluetooth transceiver for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless IP Phone adds spark suppression for potentially combustible environments. The 8821-EX also features a case made of yellow plastics, which makes it easier to find the event of a crisis. Learn about Progent's Wireless IP Phone integration support.

Cisco 9900 VoIP Phones ConsultingCisco's legacy 9900 family of powerful VoIP endpoints combine high-definition voice with high-resolution color screens to offer a rich collaborative communications solution for managers and executives. Both IP phones in this line have an SD VGA color screen, a Bluetooth radio to work with a wide selection of headsets, and an integrated 10/100/1000 Ethernet port. Cisco's Power Save feature is offered as an option and can lower off-hour energy use by up to 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Color Key Expansion Modules for expanding programmable line and feature keys. The IP Phone 9971 features a 5.6-inch display, an integrated Wi-Fi transceiver for connecting to wireless environments, and four soft-label programmable touchscreen keys to invoke Cisco UC functions. The 9971 allows up to 3 IP Expansion Modules for expanding programmable line and feature keys.

Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP phone, video, and other UC applications are independent from the call-processing and voice-processing mechanism, and they may be anywhere within the system. A single connectivity infrastructure provides a versatile platform for feature-rich business applications and serves as a solid basis for downstream convergence-based software. Cisco cooperates with third-party technology vendors to provide a broad range of IP voice and IP video applications and products. Cisco also supports the capability to develop and administer specialized in-house programs.

Collaborative applications offered by Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a converge media application that provides presence, IM, voice, video, voice messaging, desktop sharing, and real-time conferencing capabilities for PCs, Macs, tablets plus iPhones, Android phones, and Blackberries. Jabber is a rebranding and combination of the Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with major improvements to video features and desktop sharing, and expanding the team experience to additional platforms and endpoint hardware. Jabber works in conjunction with Unified CM for call management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for online meetings.

Because Jabber is based on popular communication standards, it can interoperate with a wide selection of third-party products. For example, Extensible Messaging and Presence Protocol allows Jabber users to exchange IM and presence information with a variety of XMPP clients including as Adium for Mac, IBM Sametime, and Microsoft Lync. Jabber collaboration features can be accessed from Microsoft Office applications such as Microsoft Outlook and SharePoint. This broad platform compatibility maximizes productivity by delivering a consistent user experience and accommodating the bring-your-own-device paradigm of networking. Progent offers the expertise of Microsoft-certified Exchange consultants and SharePoint programmers who can assist you to use Jabber with Microsoft's powerful collaboration products. Progent also offers expertise with Apple iPhone integration as well as Android phone integration to help your organization to enhance the productivity of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center enables online meetings for participants using a browser or virtually any desktop or mobile device. Cisco WebEx Meeting Center is delivered as software as a service via Cisco's WebEx Cloud. This makes it easy to roll out and expand, reduces the cost of administration, eliminates high up-front expenditures, offers high availability and world-class data protection, and delivers excellent performance. Important features include the ability to share specific content or your entire screen with remote attendees in real time, the capability to embed multimedia into your presentations including Microsoft PowerPoint and Flash animations, session recording plus editing and playback for training and demonstrations, single sign-on and support for other Cisco collaboration products such as Jabber and TelePresence, plus stringent data protection and encrypted connections with strict policy control.

WebEx Online Conferencing Consulting and Support

Cisco WebEx Meeting Center runs on Microsoft Windows, Mac, and Linux PCs and allows mobile workers to start, calendarize, and take part in conferences on Google Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate online conferences instantly from Microsoft Office, Outlook, Lotus Notes, and a selection of instant messaging solutions.

Cisco TelePresence Products for In-house Video Conferencing Environments
For midsize organizations and larger enterprises who wish to build an in-house or hybrid local/cloud environment for video conferencing, Cisco offers a selection of Cisco TelePresence software and equipment that enable high-definition teleconferencing for participants with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable video conferencing bridge that works in conjunction with Cisco Unified Communications Manager to bring multiparty video, audio and content sharing to unified communications environments and can expand meetings to incorporate cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of the way video conferencing resources should be rationed for each participant, allowing administrators to define the precise service level and experience required for each user. Cisco TelePresence Content Server records video conference presentations for real-time distribution as well as on-demand viewing.

Cisco's Unity Connection Platform and Unity Express for Unified Voicemail
Cisco's Unity Connection, an extension of Unified Communications Manager, is a unified voice messaging system that facilitates teamwork by offering flexible set of alternatives for accessing calls and messages within an environment that is easy to implement and manage. Unity Connection lets you access and manage voicemail from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Unity Connection also provides sophisticated voice-recognition features for hands-free operation and extensive Automated Attendant functions that include smart routing for incoming phone calls and custom call-filtering and message-notification settings. The Cisco Unity Connection platform operates as a virtual machine that can be hosted on a BE6000 server or a Cisco SRE 910 router service module and can support up to 20,000 mailboxes per server.

Unity Express (CUE), offered in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, IVR, and automated-attendant services for small to mid-size businesses (SMBs) and enterprise branch offices with as many as 500 voice mailboxes. Cisco Unity Express permits users to access and manage voicemail messages via a Cisco IP Phone screen, a browser, or an email client. ISR Routers for which Cisco Unity Express is offered as an advanced integration module include Cisco's 1861, 2900, 3800, and 3900 families. Progent can provide comprehensive configuration and support services for all Cisco routers.

Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates with CUCM and desktop agent software like Finesse to offer automatic call distribution (ACD) features that allow an organization to connect customers with the appropriate sales or service agent. Unified CCE features intelligent call routing, computer telephony integration, support for multichannel customer contact management, network call queuing, IVR and consolidated company-wide reporting to simplify the creation and management of a large-scale contact center. Cisco platforms supporting UCCE's customer interaction management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX or CCX) provides an out-of-the-box solution for building a customer contact center for branch or midmarket systems that support up to 400 agents. Several packages are offered, as well as a selection of special options. Unified Contact Center Express integrates closely with Unified Communications Manager and provides intelligent call distribution, contact management, integrated reporting, interactive voice response, and the ability to manage voice, email, chat, and social media inquiries. Cisco Unified CCX includes Cisco Finesse, a web-based desktop agent that requires no client-side installation. Special options include call-in-queue, expected-wait-time announcements, and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach, allows users to be called from a single number that rings simultaneously on their desktop IP Phone and their smartphone. Users can switch live conversations between their desktop VoIP phone and their cell phone without disruption. Calls that are not answered can be transferred to a Cisco Unity or Cisco Unity Connection account. Users can create personal access lists that specify which calls get directed to alternate endpoints.

Prime Collaboration
Prime Collaboration provides an automated process for initial installs and for “day 2” moves, adds, changes, and deletions. A user-friendly interface provides a unified view of a user and the user's services. Prime Collaboration significantly accelerates site rollouts and reduces the time needed to implement future changes. Prime Collaboration in addition provides advanced analytics that show application adoption and usage trends, enabling organizations to optimize resources and further reduce total cost of ownership.

Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco Unified Communications networks to communicate with other systems and with users working outside the firewall. Cisco's portfolio of communication gateways deliver unified communications services for a broad range of gateway and session-border-control applications.

Collaboration gateways offered by Cisco and supported by Progent include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is an advanced converged media gateway that allows companies to provide workers, vendors, consumers, or partners who are working on various outside networks, workgroup applications, or endpoint equipment to connect to Cisco Unified Communication services. Cisco's Expressway gateway works with a Cisco CM deployment or Cisco Business Edition 6000, or can be run through the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more pervasive. Important capabilities of Expressway are are:

  • Mobile and Off-site Connectivity: Remote users who have any Jabber-compatible client or teleworkers with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) and of Transport Layer Security (TLS) and can access all their Jabber applications (high-definition video, voice, content instant messaging, and realtime presence) without the extra step of a VPN connection. In addition, teleworkers have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, delivering a user experience at home identical to the corporate office.
  • Cisco Jabber Guest Support: Cisco Expressway is required for enabling the Cisco Jabber Guest, which permits “guests” to interact with your organization easily and securely through streamlined web-browser and mobile multimedia calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that creates a path between onsite Cisco or non-Cisco systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers an advanced, scalable teleconferencing experience that transparently integrates business-quality voice, HD video, and data sharing to any client, anywhere, using any device.
  • Interoperability: In case your organization already has non-Cisco video technology, Cisco Expressway can assist you to move efficiently to Cisco products whenever it makes business sense. Cisco Expressway provides video interoperability with industry standard H.323, H.264 Scalable Video Coding (SVC), or SIP systems. Interoperability standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding to H.264/AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is a collaboration edge session border controller that interconnects converged business communications networks to the IP public switched telephone network (PSTN). Beyond offering session border control, CUBE delivers easy and affordable collaboration beyond the corporate firewall. Sample unified communications features enabled by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) solutions
  • Policy-led security evaluation of phone calls
  • Business-to-business immersive telepresence over SIP
CUBE software is available for licensing on Cisco IOS control software and can be enabled on a broad range of Cisco's enterprise routers, including Cisco's ASR 1000 routers, the ISR 4000 line, the ISR G2, and high-end models of the 800 Series fixed routers. Cisco's virtualized CUBE, or vCUBE, runs in a VMware ESXI virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) Series is an all-in-one VoIP gateway solution for small organizations. UC500 packages provide voice, data, voicemail, automated attendant, video, firewall, and WiFi functionality, run with older generation Cisco IP Voice phones, and support various public switched telephone network interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a comprehensive unified communications ecosystem

All UC500 packages include a compact switch appliance with 8 Power-over-Ethernet (PoE) ports plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) interfaces, a firewall, and VPN. Integrated WiFi is an option. VoIP user capacity can be expanded by connecting with Cisco Catalyst Express companion switches. Each UC500 model also includes software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 system allows 24 to 32 users and provides 8 foreign exchange office ports. The Cisco UC560 system supports 48 VoIP clients and 12 FXO interfaces.

Progent's Cisco-certified VoIP consultants can assist you to maintain your legacy UC500 VoIP gateway or plan and carry out an efficient migration to a modern VoIP system like the Cisco cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent offers online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help your business to design, install, administer and repair unified communications networks supported by Cisco Unified Communication products in a centralized, cloud-based, or hybrid environment. Progent's Cisco engineers have in-depth experience integrating Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications such as Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, collaboration gatekeepers, tools incorporated into Cisco Catalyst switches and routers. Progent can also offer support for related technologies like Cisco Survivable Remote Site Telephony, CUBE, SIP gateways, CAC, IP voice trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure experts can also assist you to create SIP infrastructure environments that incorporate SIP IP voice phones and media phones, SIP-based CUBE trunks, SIP conferencing and SIP management tools via Cisco Unified Communications Manager.

Progent's custom application developers can build specialized unified communications applications that will help your organization to integrate the capabilities of Cisco Unified Communications Manager into your company operations for enhanced productivity. Progent can evaluate your current network and Internet access architecture to determine whether your system is optimized to accommodate business-quality VoIP and high-definition video, help you to choose and integrate Cisco products appropriate for your present situation and downstream expansion objectives, and integrate your Cisco Unified Communications products with products from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to develop, carry out, and test a comprehensive security strategy for your unified communications solution. In addition, Progent can assist you to configure Cisco fault-tolerant technologies such as Cisco Unified Survivable Remote Site Telephony (SRST) to provide affordable call control backup in branch office and telecommuter environments, and Progent's disaster recovery planning consultants can help you develop a sensible DR/BC plan to protect your business-critical communications environment.

Cisco Unified Communications Manager/CallManager Migration Services
Versions of Unified CM lower than 8.6 and all versions of its predecessor CallManager have reached end-of-life. This means Cisco will cease to develop, repair, or validate this older software. Security patches for this business-critical application will stop, which in certain situations may create regulatory compliance or potential liability issues.

Progent will continue to provide premiere support services for end-of-life versions of Unified Communications Manager and CallManager, but if your company is still using an out-of-dated release of this critical application you should begin immediately to prepare for your migration. Progent's collaboration consulting professionals can help you to migrate efficiently to the current version of Unified Communications Manager and can typically save clients up to 50% off consulting service costs versus competing IT service companies thanks to Progent's documented process and experience in this area. By following leading practices, Progent can make sure your business realizes a quick return on your investment by helping you take full advantage of the new and improved features, reduced management and support costs, more engaging collaboration capabilities, and stronger data protection provided by the current release of Unified Communications Manager.

Progent's upgrade services include return-on-investment analysis, project management, system testing, Cloud integration, configuring collaboration endpoints from Cisco and third-party providers, smartphone and tablet connectivity, data protection services, management automation, disaster recovery planning, network topology design, staff and user training, and continuing consulting services and troubleshooting. Progent also has put together fixed-priced upgrade service bundles to keep your costs visible and under control.

To see additional details concerning Progent's consulting expertise for Cisco technology, choose a topic:

If you wish to contact Progent about technical expertise for Cisco networking, call 1-800-993-9400 or see Contact Progent.