Cisco IP Voice HelpSending real-time voice and video over Internet Protocol (VoIP and Video over IP) has progressed from simply being being a smart means to reduce phone carrier bills to an indispensable tool for collaboration and worker productivity. Unified IP communications, once restricted to integrating Internet-based voice and faxes on a single system to replace expensive PBX systems, now encompasses rich media, mobile communications, instant messaging, real-time presence, collaboration services, and much more in a centralized environment that is manageable, extensible, secure, resilient, cost-effective, and intuitive.

Cisco is the leader in providing the hardware and software infrastructure required to support the modern paradigm of unified communications (UC). Cisco's unified communications product line adds to the productivity of information systems by cutting operating costs; combining multiple collaboration features with familiar software applications to improve user output; supporting collaboration among employees, partners, and vendors to save effort and improve business results; and simplifying the support of your communications infrastructure.

Cisco's Unified Communications technology address these primary product categories:,

  • Call Control Platforms for controlling rich media calls and sessions
  • Collaboration Endpoints to optimize end-user engagement
  • Unified Communications Software Applications for more productive access to presence, IM, voice and video, phone messages, white boarding, and conferencing
  • Communications Gateways for connecting to outside networks and telecommuters
Progent can provide the online or onsite consulting services of a certified CCIE specialist to assist businesses of any size to design, configure, manage, upgrade, expand, move, and troubleshoot Cisco UC products so that you maximize the competitive advantage of your communications system. Progent can provide expert consulting for every element of Cisco's unified communications solutions including call management software, IP phones and softphones, and immersive telepresence software. Progent in addition offers consulting and support for Cisco's realtime media-optimized infrastructure such as ISR routers, Catalyst switches, ASA firewalls, and voice gateways.

Call and Session Processing Software - Unified Communications Manager (CallManager)
Cisco Collaborative Communications Consulting and SupportThe call-processing agent is the centerpiece of the Cisco IP telephony portfolio infrastructure and gives you the versatility to deploy a centralized call-processing model, a decentralized model, or a mix of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony capabilities to packet telephony products such as IP phones, media management appliances, VoIP gateways, and multimedia applications throughout the IT environment. Unified Communications Manager supports additional voice, video, and data functions such as unified messaging, video conferencing, and group-based customer interaction networks.

The latest version of Cisco Unified Communications Manager, previously named CallManager, includes a wealth of improvements that accelerate your return on investment by cutting administrative and maintenance expenses, improving user output, facilitating teamwork, supporting the bring-your-own-device model of computing, strengthening data protection, and making optimal use of network resources. Headline new features include automatic dial-plan replication and batch provisioning, simplified certificate control, expanded support for single sign-on (SSO) for managers and users, hardware-agnostic call recording, on-the-road access without the need for VPN, a revamped self-care utility that makes it easy for workers to install their preferences for all devices, and support for Transport Layer Security for mobile users.

In cases where you deploy a central Unified Communications Manager cluster to manage call processing for customers at remote locations, IT managers can help ensure continuous phone availability using Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for routers. If a Wide Area Network link fails, Cisco SRST in the Cisco router offers core Unified Communications Manager capabilities until the connection is returned. To learn about Progent's consulting support services for Cisco ISR routers, refer to consulting support for Cisco ISR routers.

For small business networks, branch offices, and retail deployments that do not need the full functionality available from Unified CM, Unified Communications Manager Express, formerly named CallManager Express provides an economical PBX alternative that meets the requirements of sites with as many as 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can quickly implement a converged voice/data environment.

The Cisco BE6000 is a family of one-stop platforms that offer fundamental collaboration capabilities such as routing, gateway, high definition voice and video, messaging, chat and presence, teleconferencing, and paging services, allowing any user to connect on any device from anywhere. All BE6000 solutions come packaged preloaded with a virtualization hypervisor and UC applications software, making deployment fast and simple and cutting operating expenses for organizations with up to 1000 employees. All solutions are shipped preloaded with a virtualization hypervisor and collaboration applications software. Organizations can instantly activate collaboration applications as their needs evolve.

The entry-level Business Edition 6000S includes five standard unified communications applications preloaded on one integrated 2921V router/IP gateway/virtualized blade server device and can handle a maximum capacity of 150 workers and 300 endpoint devices. The mid-market BE6000M includes four collaboration application options enabled on a virtualized Cisco UCS C220 M4 server platform and can handle a maximum capacity of 1000 users, 1200 devices, and 100 contact center agents. The high-end BE6000S includes eight unified communications application options activated on a single virtualized Cisco UCS C220 M4 server and has the ability to support as many as 1000 workers, 2500 devices, and 100 contact center agents.

For additional information about Progent's support for Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager planning, configuration, migration and troubleshooting.

IP Phones: IP Voice and IP Video Phones
A communications endpoint is an end-user instrument, and can be a physical phone or a software phone application on a PC or handheld computer. In the Internet Protocol world, every IP endpoint is Ethernet connected. Voice over IP phones have all of the features that an analog telephone has, but VoIP phones often offer additional functions including being able to connect to the web or host productivity-enhancing software.

Cisco IP Phones HelpIn contrast to ordinary PBX technology, in a Cisco IP phone environment you can implement virtually instant relocations, adds, and changes. All you do is move the VoIP handset to your new location, attach it to the Ethernet jack, and the IP phone announces itself with Cisco Unified Communications Manager. All user permissions and settings are automatically replicated, eliminating the expense and hassle of dispatching technicians to rewire connections. Another useful feature is extension mobility, which enables you to sign into any Cisco VoIP phone and receive your own phone extension and privileges.

Cisco provides a wide selection of collaboration handsets. Cisco's entry-level SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications screenless or monochrome devices offering wide-band audio, compatibility with hosted IP phone environments or an IP private branch exchange, easy installation and safe remote installation, zero-downtime software upgrades, and web-based configuration. The value-priced SPA301 is a one-line IP endpoint with no display or speakerphone function, a base dialer with a single Ethernet port, and a corded handset without a keypad. The SPA302D, intended exclusively for use with Cisco's SPA232D DECT Analog Telephone Adapter, is a multiple-line wireless DECT handset that offers 10-lines, a 176 x 220 pixel color screen, and a dial pad with a speakerphone. The SPA303 is an economical three-line IP phone with two switched Ethernet ports, a 128x64 mono graphical display and a speaker.

Cisco SPA500 IP Phones IntegrationThe SPA500 family VoIP phones are affordable endpoints with support for SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, PoE, and conferencing capability. Most versions have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight programmable keys but no LCD screen. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G has four lines and has four soft buttons. The SPA508G has eight lines and eight programmable buttons. The SPA509G supports 12 lines and has 12 soft buttons. The SPA512G VoIP phone supports four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has soft buttons, and supports 1xGb Ethernet. The high-end SPA525G2 includes a 320 x 240 pixel color screen, supports five lines, and has five soft keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints designed for occasional-use environments like cafeterias, hallways, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit screen, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line endpoint with no screen and requires a hook switch for transferring a call or conferencing.

Cisco's 7800 family of economical IP phones are VoIP desktop endpoints with backlit monochrome displays, four programmable keys, 11 dedicated buttons, an Ethernet port with Class 1 PoE, and a speakerphone. The 7800 Series support only the SIP call control protocol. All devices in Cisco's 7800 line feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, offered on the advanced 7800 models, reduces after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for common locations and for employees with infrequent voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered via an optional wideband handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only model in the 7800 family to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device targeted for administrators, call center personnel, and supervisors who have significant voice communications needs.

Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 color screen, an integral Gigabit Ethernet switch, Class 3 PoE, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones include a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that includes desktop devices, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 fixed-feature buttons. The Cisco IP Phone 8811 includes a backlit mono screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Cisco Wireless IP Phone Integration SupportCisco's wireless VoIP phones are industrial-grade Wi-Fi handsets intended for workers who are mobile within office, hospitality, retail or other environments where IT management wants user endpoints that offer more control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move on-premises workers the benefits of voice over wireless LAN (VoWLAN) technology in environments with 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless VoIP Phone features a 2.4 inch color display, a durable case designed to withstand dropping and IP67 for dust and moisture resistance, extended batteries, a built-in speakerphone, and an integrated Bluetooth 4.0 radio for hands-free operation with wireless headsets. The 8821-EX Wireless VoIP Phone adds anti-sparking protection for use in potentially combustible work sites. Cisco's 8821-EX also has a case fabricated of yellow plastics, which makes the 8821-EX easy to locate in a crisis. Find out about Progent's Cisco Wireless IP Phone integration and troubleshooting support.

Cisco 9900 Series VoIP Phones HelpCisco's legacy 9900 family of powerful IP phones combine high-definition voice with high-resolution color displays to offer a rich multimedia experience for knowledge professionals, managers, and executives. The two IP phones in this family feature an SD VGA color display, a Bluetooth transceiver to work with a wide choice of headsets, and an integrated 10/100/1000 Ethernet switch. The Cisco Power Save function is optional and can lower off-work power use by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 IP Expansion Modules for adding scalability to customizable line and function keys. The IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi transceiver for deployment with Voice-over-wireless LAN (VoWLAN) networks, and 4 soft-label touchscreen keys to access Cisco UC features. The 9971 allows up to 3 Cisco IP Expansion Modules for adding scalability to customizable line and feature keys.

Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP phone, IP video, and other UC applications are physically isolated from the call/voice processing mechanism, and they may reside anywhere within the system. A cohesive network infrastructure provides an open environment for powerful applications and provides a firm foundation for downstream convergence-based software. Cisco cooperates with third-party technology vendors to provide a broad selection of IP telephony and IP video software applications and devices. Cisco also supports the ability to create and administer specialized internal applications.

Collaborative application software available from Cisco and supported by Progent's consultants include:

Cisco Jabber
Jabber is a converge media client application that supports presence, IM, business-quality voice, high-definition video, voice messaging, desktop sharing, and online conferencing features for PCs, Apple Macs, tablets plus iPhones, Android phones, and Blackberries. Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with important enhancements in the areas of HD video capabilities and screen sharing, and extending the team experience to additional operating systems and devices. Cisco Jabber operates in conjunction with Unified Communications Manager for call management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for conferencing.

Since Cisco Jabber is based on key communication standards, it can interoperate with a broad selection of third-party products. For instance, XMPP allows Cisco Jabber to exchange IM and presence information with various XMPP clients including as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Jabber capabilities can be accessed from Microsoft Office programs including Microsoft Outlook and Microsoft SharePoint. This extensive platform compatibility optimizes output by delivering a common end-user environment and accommodating the BYOD paradigm of computing. Progent offers the assistance of Microsoft-certified Exchange consultants and SharePoint programmers who can assist you to take advantage of Jabber with Microsoft's popular collaboration products. Progent also can provide expertise with Apple iPhone and iPad integration as well as Android smartphone and tablet integration to help your organization to enhance the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center provides web conferencing for participants using a web browser or virtually any desktop or mobile device. Cisco WebEx is delivered as software as a service via Cisco's WebEx Cloud. This makes it simple to roll out and expand, streamlines management, avoids major up-front investment, offers maximum uptime and world-class security, and delivers fast performance. Key features include the ability to share specific content or your entire screen with online attendees in real time, the capability to embed rich media into presentations including Microsoft PowerPoint and Flash videos, session and content recording plus editing and playback for future reference and training, single sign-on (SSO) and support for Cisco collaboration applications like Jabber and Cisco TelePresence, plus strong data privacy and encrypted access with strict policy control.

WebEx Online Conferencing Consultants

WebEX Meeting Center works with Microsoft Windows, Apple Mac, and Linux-powered desktops and allows mobile users to start, calendarize, and participate in conferences on Google Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also initiate online conferences with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a selection of IM applications.

Cisco TelePresence Portfolio for On-premises Teleconferencing Infrastructure
For medium-size businesses and larger enterprises who want to create an on-premises or hybrid in-house/cloud environment for teleconferencing, Cisco provides a selection of Cisco TelePresence products that deliver high-definition video conferencing for participants with virtually any IP endpoint at any site. Cisco TelePresence Server is an expandable video conferencing bridge that runs in conjunction with Cisco Unified CM to bring multiparty video, audio and content sharing to unified communications environments and can expand conferences to support cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of how teleconferencing bandwidth and features should be allocated for every individual attendee, enabling administrators to specify the precise service level and experience needed for each user. Cisco TelePresence Content Server captures video conference presentations for live distribution as well as video on demand playback.

Cisco Unity Connection and Unity Express for Converged Voice Messaging
The Cisco Unity Connection, an extension of Cisco Unified Communications Manager, is a converged voicemail platform that accelerates teamwork by offering a variety of options for retrieving voice messages within an environment that is simple to implement and administer. Cisco Unity Connection allows you to access and manage voicemail from your email inbox, web browser, Jabber, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also offers sophisticated voice-recognition capabilities for hands-free operation and extensive Automated Attendant capabilities such as smart routing for inbound phone calls and easily customizable call-filtering and message-notification options. The Unity Connection platform runs as a VM that can reside on a BE6000 server or a Cisco SRE 910 router service module and can accommodate up to 20,000 voice mailboxes per server.

Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, provides affordable voicemail, unified messaging, IVR, and automated-attendant functions for small to medium businesses and enterprise satellite locations with up to 500 users. Cisco Unity Express allows you to access and manage voicemail via a Cisco IP Phone screen, a browser, or your email client. ISR Routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, and 3900 Series. Progent can provide certified deployment and troubleshooting services for all Integrated Services Routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) works with Unified Communications Manager and desktop agent software like Cisco Finesse to offer automatic call distribution (ACD) features that allow an organization to match customers with the appropriate sales or support person. UCCE features smart call distribution, computer telephony integration, support for multichannel customer contact management, network call queuing, IVR and advanced company-wide reporting to streamline the deployment and administration of a modern contact center. Cisco products supporting UCCE's customer contact management solution include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (CCX) offers an out-of-the-box bundle for creating a customer contact center for branch or midmarket systems that handle up to 400 agents. Several packages are offered, as well as a selection of optional enhancements. Cisco Unified CCX integrates with Cisco CUCM and provides smart call routing, client interaction management, integrated reporting, IVR, and management of voice, email, chat, and social media requests. Unified Contact Center Express comes with Cisco Finesse, a browser-based desktop agent that requires no client-side software setup. Special options include call-in-queue, estimated-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly known as Single Number Reach, makes it possible for users to be called from one number that rings simultaneously on their desktop VoIP Phone and their smartphone. Users can transfer active calls between their desktop VoIP phone and their cell phone without disruption. Calls that are not answered can be transferred to a Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that determine which calls get extended to alternate endpoints.

Cisco Prime Collaboration
Prime Collaboration Provisioning provides an automated platform for initial deployments and for follow-on moves, additions, changes, and deletions. A user-friendly interface provides a unified look at a subscriber and the user's services. Prime Collaboration significantly accelerates site installations and minimizes the time required to implement future updates. Prime Collaboration in addition offers management analytics including technology adoption and consumption rates, enabling administrators to optimize IT resources and further lower TCO.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco converged communications deployments to communicate with other systems and with clients working beyond the firewall. Cisco's line of gateways deliver unified communications services for a broad range of gateway and session-border-control applications.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Expressway Communication Gateway
Cisco's Expressway is an advanced collaboration gateway that allows organizations to provide colleagues, suppliers, customers and prospects, or partners who are working on various outside networks, collaboration platforms, or endpoint equipment to access to Unified Communication functions. The Expressway gateway works with an enterprise Cisco CM system or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco Hosted Collaboration Solution to help make collaboration more universal. Important features of Expressway are include:

  • Mobile and Off-site Connectivity: Remote users who have any Jabber-supported device or teleworkers with Cisco TelePresence endpoints get the convenience of single-sign-on (SSO) and of TLS security and can access all their Jabber workloads (video, voice, content instant messaging, and presence) without requiring the inconvenience a VPN. Also, telecommuters have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user experience at home that is the same as the corporate office.
  • Cisco Jabber Guest Support: Cisco Expressway is integral for supporting the Cisco Jabber Guest, which makes it possible for “guests” to interact with your organization easily and securely via streamlined web-browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Expressway can function as a gateway that creates a path between onsite Cisco or third-party systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, scalable teleconferencing environment that transparently integrates voice, video, and data sharing to any client, at any location, using any endpoint.
  • Interoperability: If your organization currently has non-Cisco video products, Expressway can assist you to migrate efficiently to Cisco technology whenever you choose. Cisco Expressway provides video interoperability with industry standard H.323, H.264 Scalable Video Coding, or SIP systems. Interoperability capabilities allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding (SVC) to AVC/H.264.
Cisco Unified Border Element
The Cisco Unified Border Element is an advanced session border gateway that connects unified communications networks to the public switched telephone network (PSTN). Beyond offering session border control, Cisco Unified Border Element provides easy and cost-efficient collaboration outside the firewall. Important unified communications functions enabled by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected conferencing
  • Voice/Video recording
  • SIP-based Call-center and interactive-voice-response applications
  • Policy-led evaluation of voice calls
  • B2B teleconferencing over SIP
CUBE software is available for licensing on Cisco IOS software and can be deployed on a wide selection of Cisco's enterprise router platforms, including Cisco's ASR 1000 routers, the Cisco ISR 4000 Series, the ISR G2 Series, and several models of the 800 fixed routers. The virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) Series is an all-in-one VoIP gateway appliance and software package for small organizations. UC500 models provide voice, data, voicemail, auto attendant, video, security, and wireless capabilities, run with older generation Cisco VoIP phones, and support public switched telephone network (PSTN) interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the centerpiece of a comprehensive unified communications solution

All of UC500 packages include a desktop switch appliance with 8 PoE ports plus additional foreign exchange stations (FXS) and FXO interfaces, a firewall, and VPN. Built-in WiFi is an option. User capacity can be increased by attaching Cisco Catalyst Express switches. Every UC500 offering also includes software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and incorporate 4 FXS and 4 FXO interfaces. The Cisco UC540 system allows 32 users and provides 8 foreign exchange office ports. The Cisco UC560 system supports 48 users and 12 foreign exchange office ports.

Progent's Cisco-certified VoIP consultants can assist you to support your legacy UC500 VoIP system or design and carry out a smooth upgrade to a current IP telephony and voicemail system such as the Cisco cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide online or onsite help from a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to assist you to plan, install, manage and troubleshoot unified communications environments built on Cisco Unified Communication products in a centralized, cloud-based, or hybrid environment. Progent's Cisco consultants have extensive experience with Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, Unified Communications applications such as Jabber and WebEx Meeting Center, Cisco's immersive telepresence products, collaboration gateways, utilities incorporated into Cisco switches and routers. Progent can also provide expertise with related technologies like Cisco Survivable Remote Site Telephony, CUBE, SIP gateways, CAC, IP voice trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure experts can also help you to build SIP infrastructure environments that incorporate SIP IP voice phones and video phones, SIP trunks, and SIP management tools with Cisco Unified CM.

Progent's application developers can build specialized unified communications software that will help your company to integrate the features of Cisco Unified Communications Manager into your company operations for enhanced productivity. Progent can revue your existing network and Internet connectivity infrastructure to determine whether your environment is configured to support high-quality Voice over IP and high-definition video, assist you to select and integrate Cisco products that make sense for your present needs and downstream expansion strategy, and interface your Cisco collaborative communications products with products from other vendors. Progent's CISSP-ISSAP certified information security and compliance consultants can show you how to create, implement, and test an enterprise-wide security and compliance strategy for your converged communications ecosystem. In addition, Progent can assist your organization to deploy Cisco high-availability mechanisms like Cisco Unified Survivable Remote Site Telephony to provide affordable call control redundancy in branch office and home-office sites, and Progent's disaster recovery preparedness consultants can help you create a sensible disaster recovery plan to ensure the availability of your vital unified communications environment.

Cisco Unified Communications Manager/CallManager Migration Consulting
Versions of Unified CM earlier than 8.6 and all releases of CallManager have arrived at end-of-life. This means Cisco Engineering will no longer enhance, fix, or validate the product software. Security updates for this business-critical application will end, which in certain circumstances may create compliance or even legal liability issues.

Progent continues to offer comprehensive consulting and troubleshooting support for end-of-life versions of Unified Communications Manager and Cisco CallManager, but in case your business is still running a legacy version of this essential application your organization should begin now to prepare for your upgrade. Progent's Cisco-certified consulting professionals can help your company to migrate smoothly to the current release of Cisco Unified Communications Manager and can typically save clients up to 50% off consulting service costs versus most computer service companies thanks to Progent's documented process and experience in this area. By following leading practices, Progent can ensure that your organization gets a quick return on your investment by helping you benefit fully from the enhanced feature set, lower management and maintenance costs, more productive collaboration capabilities, and stronger security offered by the current release of Cisco Unified Communications Manager.

Progent's migration services include return-on-investment assessment, project management or co-management, system testing and validation, Cloud connectivity, configuring endpoint devices from Cisco and other providers, smartphone and tablet connectivity, data protection consulting, streamlined management, disaster recovery/business continuity planning, network infrastructure design, training for IT staff and end users, and continuing consulting services and technical support. Progent also has put together ultra-affordable migration packages to make sure your costs are predictable and affordable.

To find out more details about Progent's consulting help for Cisco technology, choose a topic:

If you wish to contact Progent about professional help for Cisco products, phone 1-800-993-9400 or visit Contact Progent.



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    Progent’s team of Microsoft and Cisco Certified experts average more than ten years of hands-on professional background, at the front lines of IT support, performing a wide range of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual network problems quickly.


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