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Exchanging live voice and video over IP has evolved from simply being being a smart means to reduce phone carrier bills to being a strategic tool for competitive advantage. Unified IP communications, at one time limited to managing Internet-based voice and faxes on a single system in order to take the place of expensive PBX equipment, now includes voice and video, mobile communications, instant messaging, presence, services, and more all in a single ecosystem that is manageable, extensible, secure, fault-tolerant, cost-effective, and user friendly.

Cisco is the leader in supplying the hardware and software infrastructure for supporting the current paradigm of unified communications (UC). Cisco's UC solution adds to the productivity of information networks by cutting operational expenses; combining rich media features with popular software applications to improve worker output; supporting collaboration among workers, partners, and suppliers to save time and enhance business results; and streamlining the support of your communications environment.

Cisco's Unified Communications technology cover several primary product areas:,

• Call Control Agents for controlling calls and sessions
• Collaboration Endpoints to enhance end-user engagement
• Unified Communications Software Applications for integrated access to real-time, IM, voice and video, voice messages, desktop sharing, and conferencing
• IP Gateways for accessing public networks and remote users

Call and Session Control Software - Unified Communications Manager (CallManager)
The call-processing agent is the centerpiece of Cisco's IP Communications solution and gives you the versatility to deploy a central call-processing model, a decentralized design, or a combination of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) extends enterprise phone capabilities to packet network devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia programs throughout the IT environment. Unified Communications Manager supports extra multimedia functions such as unified messaging, video conferencing, and collaborative customer communication networks.

The latest release of Cisco Unified CM, formerly branded CallManager, includes a variety of improvements that accelerate ROI by lowering administrative and support expenses, improving user output, facilitating collaboration, supporting the BYOD model of working, fortifying data protection, and making optimal utilization of IT resources. Top innovations include automatic dial-plan replication, simplified certificate control, expanded support for single sign-on for administrators and users, device-agnostic call recording, mobile access with no need for VPN tunneling, a new self-provisioning interface that makes it easy for users to install their options for all of their devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

In cases where you deploy a centralized Cisco Unified Communications Manager cluster to control call processing for customers at remote sites, IT managers can help achieve non-stop call availability using Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for Cisco routers. If a Wide Area Network link breaks, Cisco Survivable Remote Site Telephony in the Cisco router offers core Cisco Unified Communications Manager functions until the connection is returned. For information about Progent's consulting services for Cisco ISR routers, see consulting support for Cisco routers.

For small business networks, branch offices, and retail environments that do not need the complete feature set available from Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express provides an economical PBX alternative that handles the requirements of sites with up to 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco ISR router, smaller offices can rapidly set up a converged voice and data solution.

The Cisco Business Edition 6000 is a line of complete platforms that provide fundamental unified communications features such as routing, IP gateway, premium voice and video, messaging, instant messaging and presence, conferencing, and paging support, enabling any end user to collaborate on any device from any place. All solutions are delivered preloaded with a virtualization hypervisor and UC applications, making implementation quick and simple and reducing cost of ownership for companies with from 25 to 1000 employees. All solutions come packaged preloaded with a virtualization hypervisor and UC applications software. Organizations can simply activate Unified Communications applications when their requirements grow.

The small-scale BE6000S supports five standard collaboration software applications preloaded on a single integrated 2921V router/gateway/virtualized E1600 M2 server platform and supports a maximum capacity of 150 users and 300 devices. The mid-market Business Edition 6000M includes four UC software application options enabled on a single virtualized C220 M4 server platform and supports a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports 8 collaboration application options enabled on a virtualized Cisco C220 M4 server platform and supports as many as 1000 workers, 2500 devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager, see Unified Communications Manager (CUCM) and Cisco CallManager design, integration, migration and technical support.

IP Phones: IP Voice and IP Media Phones
An IP communications endpoint is an end-user device, and can be a hardware handset or a soft phone application on a desktop or handheld computer. In the IP world, every IP phone has an Ethernet connection. VoIP phones have all of the features that an analog telephone provides, but Voice over IP phones often offer additional features such as the ability to connect to websites or host collaboration applications.

Unlike ordinary PBX systems, in a Cisco IP communications environment you can perform almost instantaneous moves, adds, and modifications. You simply move the IP phone to its new spot, plug it into the Ethernet connection, and the device announces itself with Cisco Unified Communications Manager (formerly CallManager). All user permissions and settings are programmatically re-established, doing away with the cost and hassle of dispatching support personnel to wiring closets. An additional efficient capability is extension mobility, which enables you to sign into any Cisco IP phone and get your own phone ID and rights.

Cisco provides a broad selection of collaboration handsets. Cisco's low-cost SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) devices that feature high-quality voice, support for hosted Internet Protocol phone systems or an IP private branch exchange (PBX), simple installation and safe remote provisioning, zero-downtime software upgrades, and browser-based set up. The low-end SPA301 is a single-line VoIP endpoint with no display or speakerphone function, a base dialer with one Ethernet port, and a corded handset with no a keypad. The SPA302D, intended solely for use with the Cisco SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiline cordless DECT IP phone that supports 10-lines, a TFT 176 x 220 pixel color display, and a keypad with speakerphone capability. Cisco's SPA303 is an affordable 3-line IP phone with dual switched Ethernet ports, a 128x64 mono screen and a speakerphone.

Cisco's SPA500 family IP phones are low-cost endpoints with support for both SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, PoE, and conferencing capability. Most versions have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft keys but no hi-res display. The SPA502G IP Phone supports a single line and has no programmable keys. The SPA504G VoIP phone supports four lines and has four soft buttons. The SPA508G has eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and has 12 soft keys. The SPA512G IP Phone supports four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G VoIP phone supports four lines, has soft keys, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color display, supports five lines, and has five soft keys.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice devices intended for occasional-use settings like cafeterias, elevators, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel mono non-backlit display, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint with no display and uses a hook switch for transferring a call and joining a conference.

The 7800 Series of economical IP phones are VoIP desktop endpoints featuring backlit monochrome displays, four soft buttons, 11 fixed-feature buttons, an integral Ethernet switch with PoE, and a speakerphone. Cisco's 7800 Series support only the SIP call control protocol. All devices in the 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save technology, available on the advanced 7800 units, cuts after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for common areas and for workers with occasional-to-light call requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered via an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only device in the 7800 family that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint intended for administrators, call center personnel, and managers who have heavy voice communications requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 color screen, a Gigabit Ethernet switch, Class 3 PoE, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones include a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.

Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that features desktop devices, a conference phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated keys. Cisco's IP Phone 8811 features a monochrome screen and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Cisco's wireless IP phones are hardened wireless devices designed for workers who are mobile within office, hospitality, health-care or other venues where IT management requires user endpoints that provide more administrative control, security and ruggedness than is possible with the Bring-Your-Own-Device mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide mobile on-premises workers the benefits of voice over wireless LAN (VoWLAN) communications in workplaces that support 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless IP Phone includes a hi-res color screen, a rugged shell designed for shock resistance and IP67 for dust and splash resistance, long-life batteries, a speakerphone, and an integrated Bluetooth transceiver for hands-free operation with cordless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for use in hazardous environments. The 8821-EX also has a shell made out of industry-standard yellow plastics, which makes the 8821-EX easier to find in a crisis. Learn about Progent's Cisco Wireless VoIP Phone integration and troubleshooting support.

Cisco's legacy 9900 Series of powerful VoIP endpoints mix high-definition voice with business-grade color video to offer a productive collaborative UC experience for knowledge professionals and executive management. Both IP phones in the 9900 family have an SD VGA color display, a Bluetooth 2.0 transceiver to work with a wide choice of headsets, and a built-in 1 GE Ethernet port. Cisco's EnergyWise function is optional and can lower off-hour energy consumption by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 IP Expansion Modules for adding scalability to programmable line and function keys. The IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi transceiver for deployment with Voice-over-wireless LAN (VoWLAN) networks, and four customizable touchscreen keys to access Cisco Unified Communications features. The 9971 allows up to 3 Cisco IP Expansion Modules for adding scalability to customizable line and feature keys.

Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP phone, video, and other converged applications are physically separate from the call-processing and voice-processing mechanism, and they may be anywhere within the system. A single network infrastructure offers an open platform for powerful business applications and acts as a solid basis for downstream convergence-based applications. Cisco cooperates with third-party technology partners to provide a broad range of IP voice and IP video software applications and products. Cisco also supports the capability to develop and administer customized internal programs.

Collaborative applications offered by Cisco and supported by Progent's consultants include:

Cisco Jabber
Jabber is a UC client application that supports presence, IM, business-quality voice, HD video, voice messaging, screen sharing, and real-time conferencing capabilities for Windows PCs, Macs, tablets plus iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and integration of the Cisco Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with major enhancements to video features and screen sharing, and extending the collaboration experience to more operating systems and endpoint hardware. Cisco Jabber works in conjunction with Cisco Unified Communications Manager for call management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing and online meetings.

Since Jabber is built around popular communication protocols, it can interoperate with a wide range of non-Cisco platforms. For example, XMPP enables Cisco Jabber users to trade IM and presence information with other XMPP clients including as Adium for Mac OS, IBM Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features are available from Microsoft Office applications including Microsoft Outlook and Microsoft SharePoint. This cross-platform support optimizes output by providing a consistent user experience and accommodating the BYOD model of networking. Progent offers the expertise of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint experts who can assist you to take advantage of Jabber with Microsoft's powerful collaboration products. Progent also can provide expertise with iPhone and iPad integration as well as Android smartphone integration and management to assist your organization to enhance the productivity of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center provides web meetings for participants using a web browser or almost any desktop or mobile computer. Cisco WebEx Meeting Center is offered as SaaS through Cisco's WebEx Cloud. This makes it simple to deploy and expand, streamlines administration, avoids heavy up-front expenditures, features maximum uptime and enterprise-class data protection, and delivers consistently high throughput. Important features include the ability to share specific content or an entire screen display with online attendees in real time, the ability to embed rich media into presentations including PowerPoint and Flash animations, session recording plus playback for training and demonstrations, single sign-on (SSO) and support for Cisco collaboration products such as Jabber and TelePresence, plus stringent data protection and encrypted access with tight policy control.

WebEX Meeting Center runs on Windows, Apple Mac, and Linux-powered PCs and permits mobile workers to launch, calendarize, and take part in conferences on Google Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also launch online meetings instantly from Microsoft Office, Microsoft Outlook, Notes, and a selection of IM applications.

Cisco TelePresence Portfolio for On-premises Teleconferencing Ecosystems
For midsize businesses and enterprises who want to build an on-premises or hybrid in-house/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence platforms that deliver high-quality teleconferencing for participants with almost any endpoint device at any location. Cisco TelePresence Server is an expandable video conferencing bridge that works in conjunction with Cisco Unified Communications Manager to provide multiparty video, audio and content sharing to UC deployments and can extend conferences to include cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of the way teleconferencing resources are allocated for each participant, allowing managers to define the precise service level and user experience required for each user. Cisco TelePresence Content Server records video and presentations for live distribution as well as video on demand (VOD) viewing.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail
Cisco's Unity Connection, an extension of Cisco Unified Communications Manager, is a unified voicemail platform that promotes productive collaboration by providing a variety of options for retrieving calls and messages within a framework that is easy to implement and manage. Cisco Unity Connection allows you to access and manage voice messages from your Exchange inbox, browser, Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also offers advanced speech-recognition features for hands-free operation and extensive Automated Attendant capabilities that include intelligent routing for inbound phone calls and custom call-screening and message-alert options. The Unity Connection platform operates as a fully virtualized system that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can support up to 20,000 voice mailboxes per server.

Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, IVR, and automated-attendant services for small to medium businesses (SMBs) and enterprise satellite offices with as many as 500 voice mailboxes. Cisco Unity Express allows you to access and manage voicemail using a Cisco IP Phone display, a browser, or an email system. ISR Routers for which Cisco Unity Express is available as an advanced integration module include Cisco's 1861, 2900, 3800, and 3900 families. Progent offers comprehensive deployment and troubleshooting services for all ISR routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with Cisco Unified Communications Manager and desktop agent applications like Cisco Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to connect customers with the right sales or support person. UCCE offers smart call routing, computer telephony integration, support for multichannel customer contact management, network call queuing, IVR and consolidated company-wide reporting to streamline the creation and administration of a modern customer contact center. Cisco platforms incorporated in UCCE's client contact management ecosystem include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX) provides a packaged bundle for building a customer interaction management center for branch or midmarket systems that handle as many as 400 agents. Multiple bundles are offered, as well as a variety of special options. Unified Contact Center Express works with Cisco Unified CM and offers smart call distribution, client interaction management, reporting, IVR, and the ability to manage voice, email, web chat, and social media requests. Unified Contact Center Express comes with Finesse, a web-based desktop agent that requires no client-side software setup. Optional advanced features include conditional routing, projected-wait-time announcements, and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly known as Single Number Reach (SNR), makes it possible for users to be called via one phone number that rings simultaneously on their desktop IP Phone and their cell phone. Users can transfer active conversations between their desktop IP phone and their mobile phone seamlessly. Unanswered calls can be redirected to a Unity or Cisco Unity Connection account. Users can create their own access lists that specify which calls get extended to different phones.

Cisco Prime Collaboration Provisioning
Prime Collaboration offers an automated platform for first-time deployments and for follow-on moves, adds, changes, and deletions. A user-friendly interface provides a single view of a subscriber and the subscriber's services. Prime Collaboration significantly accelerates company-wide rollouts and reduces the effort needed to implement future changes. Prime Collaboration in addition offers advanced analytics including application adoption and usage rates, allowing administrators to optimize IT resources and further reduce TCO.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco converged communications environments to connect with other systems and with users working beyond the firewall. Cisco's line of communication gateways provide UC support for a wide variety of gateway and session-border-control deployments.

Collaboration gateways offered by Cisco and supported by Progent's certified consultants include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is a powerful unified communications and collaboration gatekeeper that enables organizations to provide colleagues, vendors, consumers, or partners who are using various outside network environments, collaboration platforms, or endpoint devices to access to Unified Communication functions. The Expressway gateway works in conjunction with a Cisco CM deployment or Cisco BE6000, or can be accessed via the cloud with Cisco Hosted Collaboration Solution (HCS) to make productive collaboration more pervasive. Key features of Expressway are are:

• Mobile and Off-site Connectivity: Remote workers with any Jabber-compatible client or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on plus TLS security and are able to connect to all their collaboration workloads (high-definition video, high-quality voice, rich content instant messaging, and realtime presence) without the extra step of a VPN. In addition, telecommuters have the ability to use their Cisco TelePresence endpoints without the need for a VPN, providing a user environment at home that is identical to the corporate office.
• Jabber Guest Support: Expressway is critical for enabling Jabber Guest, which allows “guests” to communicate with your business easily and safely through streamlined web-browser and mobile multimedia phone calls.
• Cisco Cloud Access: Cisco Expressway can function as a gateway that connects between onsite Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers a world-class, extensible conferencing experience that seamlessly integrates high-quality voice, HD video, and data sharing to anyone, at any location, on any device.
• Interoperability: If your organization already has third-party video technology, Expressway can assist you to migrate efficiently to Cisco products whenever it makes business sense. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol systems. Gateway capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding to AVC/H.264.

• WebEx Cloud Connected Audio for SIP-media-connected audio conferencing
• Voice and Video recording
• SIP-based Call-center and interactive-voice-response (IVR) applications
• Policy-led security evaluation of phone calls
• Business-to-business telepresence over SIP

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 product line is an all-in-one VoIP communications appliance and software package for small organizations. UC500 models provide voice, data, voicemail, auto attendant, IP video, firewall, and wireless capabilities, run with older generation Cisco VoIP endpoints, and support various public switched telephone network (PSTN) connections.

All UC500 packages include a desktop switch appliance with 8 Power-over-Ethernet (PoE) ports plus additional FXS and foreign exchange office (FXO) interfaces, a firewall, and VPN support. Built-in WiFi is optional. VoIP user capacity can be expanded by connecting with Cisco Catalyst Express switches. Every UC500 offering also comes with licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and include 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 system allows 24 to 32 users and has 8 foreign exchange office interfaces. The Cisco UC560 system allows 48 VoIP clients and 12 foreign exchange office ports.

Progent's seasoned VoIP consultants can assist you to maintain your legacy UC500 VoIP system or design and carry out a smooth migration to a modern IP telephony and voicemail system such as Cisco's Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent can provide online or onsite help from a certified CCIE Collaboration specialist to help your business to plan, install, manage and repair converged communications environments supported by Cisco Unified Communication products in a centralized, cloud-based, or hybrid environment. Progent's Cisco consultants have extensive backgrounds integrating Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, Unified Communications applications such as Jabber and WebEx Meeting Center, Cisco's immersive telepresence products, communication gatekeepers, tools incorporated into Cisco switches and routers. Progent can also offer expertise with related technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 gateways, Call Admission Control, IP voice trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure consultants can also assist you to create SIP connectivity environments that include SIP-based VoIP phones and media endpoints, SIP trunks, and SIP management tools via Cisco Unified CM.

Progent's custom application developers can build specialized IP telephony software that will enable your business to incorporate the capabilities of Cisco Unified Communications Manager into your business processes for increased efficiency. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support business-quality IP voice and HD video, help you to choose and integrate Cisco products appropriate for your present needs and downstream growth goals, and interface your Cisco Unified Communications products with products from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to create, deploy, and test a comprehensive security and compliance strategy for your unified communications solution. In addition, Progent can help you to deploy Cisco fault-tolerant mechanisms like Cisco Unified SRST to provide cost-effective call control backup in branch office and telecommuter sites, and Progent's disaster recovery planning experts can help you create a viable DR/BC strategy to ensure the availability of your crucial communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Versions of Cisco Unified Communications Manager 8.6 before 8.6 and every release of its predecessor CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to develop, repair, or test the product software. Security updates for this business-critical application will end, which in some situations could cause compliance or even potential liability issues.

Progent continues to offer premiere support for outdated versions of Unified Communications Manager and Cisco CallManager, but if you are now running an out-of-dated edition of this essential software you should start now to plan your migration. Progent's Cisco-certified consultants can assist you to migrate non-disruptively to the current version of Unified Communications Manager and can often save customers as much as 50% off consulting expense versus competing IT service companies because of Progent's documented process and experience in this practice area. By following leading practices, Progent can make sure your company gets a quick return on your investment by showing you how to take full advantage of the enhanced features, reduced management and support costs, more productive collaboration, and tighter security provided by the current edition of Cisco Unified CM.

Progent's upgrade consulting services include return-on-investment analysis, project management, system testing, Cloud connectivity, setting up collaboration endpoints from Cisco and other providers, smartphone and tablet connectivity, data protection services, management automation, disaster recovery/business continuity planning, network architecture design, staff and user training, and ongoing consulting services and troubleshooting. Progent also has put together fixed-priced upgrade service bundles to make sure your costs are predictable and under control.

To find out more information about Progent's professional expertise for Cisco solutions, select a subject:

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