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Sending real-time voice and video over IP has evolved from simply being being a smart way to cut phone carrier bills to a required technology for collaboration and worker productivity. Unified IP communications, once limited to managing Internet-based voice and faxes on a single network platform to replace expensive PBX systems, now incorporates voice and video, mobility, IM, real-time presence, services, and more in a single ecosystem that is manageable, extensible, secure, resilient, cost-effective, and intuitive.

Cisco is the market leader in providing the hardware and software infrastructure required to support the modern model of unified communications (UC). Cisco's UC architecture adds to the productivity of information networks by cutting operational expenses; integrating multiple collaboration functions with familiar software applications to improve user output; supporting collaboration among employees, partners, and suppliers to save effort and enhance business outcomes; and simplifying the support of your communications ecosystem.

Cisco's UC technology include these primary product areas:,

• Call Control Platforms for controlling rich media calls and sessions
• Communications Endpoints to optimize worker productivity
• UC Software Applications for more productive access to presence, IM, voice and video, voice messages, desktop sharing, and conferencing
• IP Gateways for providing connectivity with outside networks and teleworkers

Call and Session Control Agents - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the heart of the Cisco IP telephony solution and gives you the versatility to deploy a central call-processing design, a decentralized model, or a combination of the two. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands corporate phone capabilities to packet products such as VoIP phones, media processing products, VoIP gateways, and multimedia applications throughout the IT environment. Unified Communications Manager supports additional multimedia functions such as unified messaging, video conferencing, and collaborative customer interaction networks.

The latest version of Cisco Unified CM, previously known as Cisco CallManager, offers a wealth of improvements that speed up your return on investment by cutting management and maintenance expenses, improving worker productivity, enhancing teamwork, supporting the BYOD model of computing, fortifying data protection, and allowing optimal use of network infrastructure. Top new features include automatic dial-plan replication, streamlined certificate management, extended support for standards-based single sign-on (SSO) for managers and end users, hardware-independent call recording, mobile access without the need for VPN, a new self-provisioning utility that makes it easy for end users to set their preferences for all endpoints, and support for Secure Real-Time Transport Protocol for mobile clients.

When you deploy a central Cisco Unified Communications Manager cluster to manage call processing for customers at remote locations, IT managers can help achieve continuous call service using Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a Wide Area Network link fails, Cisco Survivable Remote Site Telephony in the Cisco router provides basic Unified Communications Manager services until the link is returned. For information about Progent's consulting support for Cisco ISR routers, refer to consulting support services for Cisco ISR routers.

For small businesses, branch offices, and retail deployments that do not require the full feature set offered by Unified CM, Unified Communications Manager Express, formerly known as CallManager Express offers a budget-friendly solution that meets the requirements of sites with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software operating on a Cisco router, smaller organizations can rapidly implement a converged voice/data environment.

Cisco's Business Edition 6000 is a line of all-in-one platforms that offer essential collaboration capabilities including routing, IP gateway, premium voice/video, messaging, instant messaging and real-time presence, teleconferencing, and paging support, allowing any end user to connect on any device from any location. All systems are shipped preinstalled with virtualization and UC applications, making deployment fast and simple and reducing operating expenses for organizations with up to 1000 employees. All solutions are shipped preconfigured with a virtualization hypervisor and Unified Communications applications software. Organizations can instantly enable Unified Communications software applications whenever their requirements evolve.

The entry-level Business Edition 6000S supports five standard unified communications software applications installed on one combination 2921V ISR router/gateway/virtualized E1600 M2 server device and can handle as many as 150 users and 300 devices. The medium-scale BE6000M supports 4 UC software application options activated on a single virtualized Cisco C220 M4 server and can handle up to 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports 8 collaboration application options enabled on a single virtualized C220 M4 server platform and supports as many as 1000 users, 2500 devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager, see Cisco Unified Communications Manager (Unified CM) and CallManager planning, integration, migration and technical support.

IP Phones: IP Voice and IP Media Endpoints
A collaboration endpoint is a user instrument, and can be a physical phone or a soft phone program on a desktop or handheld computer. In the IP world, every IP endpoint is Ethernet connected. VoIP phones offer all of the features that an ordinary phone provides, but Voice over IP phones can also provide additional functions including being able to connect to websites or host productivity-enhancing software.

In contrast to conventional PBX technology, in a Cisco IP communications network you can implement almost instant moves, additions, and changes. All you do is move the IP handset to its new location, plug it into an Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All client permissions and configurations are programmatically replicated, eliminating the expense and delay of dispatching technicians to rewire connections. An additional useful capability is extension mobility, which allows you to log into any Cisco IP phone and get your own phone extension and privileges.

Cisco provides a wide selection of VoIP handsets. The low-cost Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) devices that feature high-quality voice, support for hosted Internet Protocol telephony systems or an IP PBX, simple deployment and highly secure online installation, transparent software updates, and browser-based set up. The value-priced SPA301 is a one-line VoIP endpoint with no screen or speakerphone, a base dialer that has a single Ethernet port, and a wired handset with no a keypad. The SPA302D, intended exclusively for operation with Cisco's SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line wireless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a TFT 176 x 220 color screen, and a dial pad with speakerphone capability. The SPA303 is an affordable 3-line SIP-based phone with two switched ports, a 128x64 mono display and a speakerphone.

Cisco's SPA500 Series VoIP phones are low-cost endpoints that support SIP and SPCP call control protocols, two integral switch ports, speakerphones, built-in web servers, PoE, and voice conferencing capability. Most versions have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no hi-res display. The SPA502G IP Phone supports a single line and has no soft buttons. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G has eight lines and eight programmable keys. The SPA509G VoIP phone supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G IP Phone supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 color display, supports five lines, and has five programmable buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice endpoints designed for infrequent-use environments like cafeterias, hallways, and conference facilities. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome non-backlit display, an integrated Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a single-line endpoint with no screen and uses a hook switch for call transfer or conferencing.

Cisco's 7800 line of value-priced IP phones are VoIP desktop devices featuring backlit mono displays, four programmable buttons, 11 dedicated buttons, an integral Ethernet port with Power over Ethernet (PoE), and a speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All models in Cisco's 7800 line feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save technology, available on the higher end 7800 models, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone intended for shared areas and for workers with occasional-to-light call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 display and is the only unit in the 7800 family to support 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint targeted for administrative staff, call center personnel, and supervisors who have significant call requirements.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP media endpoints with a 320 x 240 pixel color screen, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones have a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone with a 5.6-inch touch screen and five soft keys.

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that features desktop devices, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature buttons. Cisco's IP Phone 8811 includes a monochrome screen and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Cisco's wireless VoIP phones are industrial-grade wireless handsets designed for workers who are on the move within office, warehouse, retail or other environments where management requires user endpoints that provide more control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer on-the-move onsite workers the benefits of voice over wireless LAN (VoWLAN) communications in workplaces that support 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless IP Phone includes a hi-res color display, a rugged case designed for shock resistance and IP67 for particulate and splash resistance, extended batteries, a full-duplex speakerphone, and an integrated Bluetooth transceiver for hands-free operation with cordless headsets. The 8821-EX Wireless VoIP Phone adds anti-sparking protection for use in hazardous environments. Cisco's 8821-EX also features a case fabricated of industry-standard yellow plastics, which makes the device easier to locate the event of an emergency. Find out about Progent's Cisco Wireless IP Phone integration consultants.

Cisco's discontinued 9900 Series of powerful IP phones integrate high-definition voice with high-resolution color displays to provide a rich multimedia unified communications solution for knowledge professionals and executive management. Both models in this family incorporate a Standard Definition 24-bit color display, a Bluetooth radio to work with a broad range of headsets, and an integrated Gigabit Ethernet port. Cisco's EnergyWise power-save function is offered as an option and can cut off-hour power use by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Expansion Modules for expanding programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi transceiver for deployment with Voice-over-wireless LAN (VoWLAN) networks, and 4 soft-label touchscreen keys to invoke Cisco UC functions. The 9971 IP phone allows up to 3 Cisco IP Color Key Expansion Modules for adding programmable line and function keys.

Cisco Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP phone, video, and other converged applications are physically independent from the call- and voice-processing mechanism, and they may reside anywhere within the network. A single connectivity infrastructure offers an open platform for feature-rich applications and serves as a firm basis for future convergence-based applications. Cisco cooperates with third-party IT industry partners to provide a broad selection of IP phone and IP video software applications and products. Cisco also enables the capability to develop and manage customized in-house programs.

Collaborative application software available from Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a unified communications application that supports presence, instant messaging, voice, HD video, voicemail, screen sharing, and online conferencing functions for PCs, Apple Macs, tablets and smartphones. Cisco Jabber is an evolution and combination of the Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with major improvements in the areas of video features and screen sharing, and extending the team environment to more operating systems and devices. Jabber operates in conjunction with Unified Communications Manager for call management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing.

Since Cisco Jabber is based on popular industry protocols, it can communicate with a wide range of third-party platforms. For instance, XMPP allows Jabber users to trade instant messaging and presence information with a variety of XMPP clients such as Adium for Mac OS, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber capabilities can be accessed from Microsoft Office programs such as Outlook and Microsoft SharePoint. This broad platform support optimizes output by delivering a common user environment and fully enabling the bring-your-own-device model of computing. Progent can provide the expertise of certified Exchange and Outlook consultants and Microsoft SharePoint experts who can help you to use Jabber with Microsoft's popular collaboration products. Progent also offers expertise with Apple iPhone integration and management and Android phone and tablet integration to help your organization to increase the productivity of your BYOD environment.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides web and video conferencing for participants using a web browser or virtually any PC or mobile computer. Cisco WebEx Meeting Center is offered as software as a service via the Cisco WebEx Cloud. This makes it simple to deploy and expand, streamlines administration, eliminates high initial expenditures, features maximum uptime and enterprise-grade data protection, and provides consistently high performance. Important capabilities include the ability to share discrete content or an entire screen with online participants in real time, the ability to embed multimedia into presentations including PowerPoint and Flash videos, session recording plus editing and playback for training and demonstrations, single sign-on (SSO) and support for Cisco collaboration products such as Jabber and Cisco TelePresence, plus strong data privacy and encrypted access with strict policy management.

Cisco WebEx Meeting Center runs on Windows, Apple Mac, and Linux desktops and allows mobile users to launch, schedule, and take part in meetings on Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate online meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of IM applications.

Cisco TelePresence Portfolio for On-premises Teleconferencing Environments
For midsize organizations and larger enterprises who want to build a local or hybrid local/cloud environment for video conferencing, Cisco offers a portfolio of Cisco TelePresence products that enable high-quality teleconferencing for users with almost any endpoint device at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that runs in conjunction with Cisco Unified CM to bring multiparty telepresence to converged deployments and can expand conferences to incorporate cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of the way teleconferencing bandwidth and features should be rationed for every individual attendee, enabling managers to specify the exact service level and user experience needed for every user. Cisco TelePresence Content Server captures video conference presentations for live streaming and video on demand viewing.

Cisco's Unity Connection and Unity Express for Converged Voicemail
The Cisco Unity Connection, an extension of Unified CM, is a converged voice messaging system that facilitates collaboration by offering a variety of alternatives for accessing calls and messages within a framework that is easy to deploy and administer. Cisco Unity Connection allows you to read and manage voicemail from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Unity Connection also offers sophisticated voice-recognition features for hands-free management and extensive Automated Attendant features that include smart routing for incoming calls and easily customizable call-screening and message-alert options. The Unity Connection platform operates as a virtual machine that can reside on a Business Edition 6000 server or a Cisco SRE 910 router service module and can support up to 20,000 mailboxes on each server.

Unity Express (CUE), available in certain Cisco ISR routers, offers affordable voicemail, unified messaging, IVR, and automated-attendant services for small to mid-size businesses and corporate branch locations with as many as 500 users. Cisco Unity Express allows you to manage voicemail using a Cisco Unified IP Phone screen, your web browser, or an email client. Integrated Services Routers for which Unity Express is offered as a network module or advanced integration module include Cisco's 1861, 2900, and 3900 families. Progent can provide certified deployment and troubleshooting services for all Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates with CUCM and desktop agent applications such as Finesse to offer automatic call distribution capabilities that allow an organization to connect customers with the right sales or support person. Unified CCE or UCCE provides intelligent call routing, computer telephony integration, multiple channel customer contact management, network-wide call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to streamline the creation and management of a modern contact center. Cisco products supporting UCCE's client contact management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Unified Contact Center Express (CCX) provides a packaged solution for building a customer contact center for mid-scale systems that support as many as 400 agents. Several bundles are available, as well as a variety of optional enhancements. Unified CCX integrates with Cisco Unified Communications Manager and provides smart call distribution, client management, reporting, interactive voice response, and management of voice, email, chat, and social media requests. Cisco Unified Contact Center Express includes Cisco Finesse, a browser-based customizable desktop agent that needs no client installation. Advanced options include conditional routing, projected-wait-time announcements, and workforce quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach (SNR), makes it possible for users to be reached from one number that rings at the same time on their Cisco VoIP Phone and their cell phone. Users can transfer live conversations between their Cisco VoIP phone and their smartphone without disruption. Calls that are not answered can be transferred to a Unity or Unity Connection account. Users can create their own access lists that specify which calls are extended to alternate phones.

Prime Collaboration
Cisco Prime Collaboration Provisioning provides an automated platform for initial deployments and for “day 2” moves, adds, changes, and deletions. An intuitive console delivers a unified look at a user and the subscriber's services. Cisco Prime Collaboration Provisioning substantially speeds up site rollouts and minimizes the time required for future updates. Prime Collaboration also provides management analytics including technology adoption and consumption trends, enabling organizations to optimize IT resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco converged communications environments to communicate with public networks and with users operating outside the corporate firewall. Cisco's portfolio of communication gateways provide UC support for a wide variety of gateway as well as session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent include:

Expressway Collaboration Gateway
Cisco's Expressway is a powerful collaboration gatekeeper that allows organizations to provide colleagues, vendors, customers, or partners who are using different networks, workgroup applications, or endpoint equipment to connect to Unified Communication features. The Expressway gateway integrates with an enterprise Cisco Communications Manager system or Cisco Business Edition 6000 (BE6000), or can be run via the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more universal. Important features of Expressway are are:

• Mobile and Off-site Connectivity: Off-site workers with any Jabber-supported device or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) as well as TLS security and can access all their collaboration applications (video, voice, data instant messaging, and presence) without requiring the extra step of starting a VPN. In addition, telecommuters can utilize their Cisco TelePresence endpoints without a VPN tunnel, providing a user environment at home that is the same as the corporate office.
• Cisco Jabber Guest Support: Expressway is integral for supporting Cisco's Jabber Guest, which allows “guests” to interact with your organization easily and safely via lightweight web-browser and mobile video calls.
• Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that creates a path between onsite Cisco or non-Cisco systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway offers a world-class, scalable teleconferencing experience that seamlessly combines high-quality voice, HD video, and content sharing to anyone, at any location, on any device.
• Interoperability: In case your organization currently has third-party video products, Expressway can help you to move easily to Cisco technology when it makes business sense. Cisco Expressway provides video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or SIP systems. Gateway capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding to MPEG-4/H.264 AVC.

• Cisco WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based conferencing
• Voice and Video recording
• Enterprise Call-center and interactive-voice-response (IVR) applications
• Policy-based evaluation of phone calls
• Business-to-business teleconferencing over SIP

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 product line is a VoIP and unified communications solution for small organizations. UC500 models deliver voice, data, voicemail, automated attendant, video, firewall, and WiFi functionality, run with older generation Cisco VoIP phones, and support public switched telephone network connections.

All Cisco's UC500 series bundles include a compact switch with 8 Power-over-Ethernet ports plus additional foreign exchange stations (FXS) and FXO ports, a firewall, and VPN support. Built-in WiFi is an option. VoIP user capacity can be increased by attaching Cisco Catalyst Express switches. Every UC500 model also includes software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 package supports 32 clients and provides 8 foreign exchange office interfaces. The Cisco UC560 system supports 48 VoIP clients and 12 foreign exchange office ports.

Progent's seasoned VoIP experts can help you to support your legacy UC500 VoIP system or plan and implement a smooth upgrade to a modern VoIP solution such as the Cisco Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent offers remote or on-premises access to a certified CCIE Collaboration specialist to assist your business to design, deploy, manage and repair unified communications networks based on Cisco Unified Communication technology in a centralized, cloud-based, or hybrid environment. Progent's Cisco consultants have extensive experience integrating Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications like Jabber and Unity Connection, Cisco's immersive telepresence products, collaboration gateways, tools built into Cisco switches and routers. Progent can also provide expertise with related technologies such as Cisco Survivable Remote Site Telephony, CUBE, H.323 and H.264 gateways, Call Admission Control, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP integration experts can also assist you to build SIP infrastructure environments that incorporate SIP-based IP voice phones and media endpoints, SIP-based CUBE trunks, and SIP administration tools with Cisco Unified Communications Manager.

Progent's custom application developers can build specialized IP telephony applications that will help your organization to incorporate the features of Cisco Unified Communications Manager into your company processes for enhanced productivity. Progent can audit your current network and Internet connectivity infrastructure to determine whether your environment is optimized to accommodate business-quality Voice over IP and HD video, assist you to select and install Cisco products that make sense for your present needs and future expansion plans, and integrate your Cisco collaborative communications products with products from other vendors. Progent's CISSP-ISSAP certified network security and compliance consultants can show you how to create, implement, and test a comprehensive security and compliance plan for your converged communications ecosystem. In addition, Progent can assist you to deploy Cisco fault-tolerant technologies like Cisco Unified Survivable Remote Site Telephony (SRST) for affordable call control redundancy in remote-branch and telecommuter environments, and Progent's disaster recovery and business continuity planning consultants can help you develop a viable DR/BC strategy to protect your business-critical unified communications environment.

Unified Communications Manager/CallManager Upgrade Services
Versions of Cisco Unified Communications Manager 8.6 lower than 8.6 and every version of its predecessor CallManager have arrived at end-of-life. Therefore Cisco will cease to enhance, repair, or test this older software. Security patches for this pivotal application will stop, which in certain situations may cause compliance or even potential liability problems.

Progent will continue to offer premiere consulting and support for outdated versions of Unified CM and CallManager, but in case your business is still using an out-of-dated version of this critical software you should start immediately to prepare for your migration. Progent's Cisco-certified consultants can help you to upgrade efficiently to the current release of Cisco Unified Communications Manager and can typically save customers up to 50% off consulting expense versus most IT service companies thanks to Progent's documented procedures and experience in this area. By adhering to leading practices, Progent can ensure that your company realizes a quick payback on your IT investment by helping you benefit fully from the enhanced feature set, lower administrative and maintenance expense, more engaging collaboration, and stronger data protection provided by the current version of Unified Communications Manager.

Progent's migration services include return-on-investment assessment, project management or co-management, system testing, Cloud connectivity, configuring collaboration endpoints from Cisco and other providers, mobile connectivity, data protection services, management automation, disaster recovery planning, network infrastructure design, training, and ongoing consulting services and troubleshooting. Progent also offers ultra-affordable upgrade packages to keep your costs predictable and affordable.

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