Cisco IP Voice SupportExchanging live voice and video over IP (VoIP and Video over IP) has evolved from simply being being a savvy means to save money on phone bills to being a strategic technology for competitive advantage. Converged communications, at one time restricted to combining Internet-based voice and faxes on a single network platform in order to take the place of expensive PBX equipment, today incorporates rich media, mobile communications, chat, presence, collaboration services, and much more all in a single ecosystem that is manageable, scalable, secure, resilient, cost-effective, and user friendly.

Cisco is the market leader in providing the hardware and software infrastructure for supporting the modern model of unified communications (UC). Cisco's unified communications product line adds to the efficiency of IT networks by slashing operating costs; combining rich media functions with popular software programs to improve user output; supporting teamwork among employees, associates, and vendors to save effort and enhance business outcomes; and simplifying the management of your converged voice and data infrastructure.

Cisco's UC solutions cover several main product categories:,

  • Call Control Platforms for managing calls and sessions
  • Collaboration Endpoints to enhance worker engagement
  • UC Software Applications for simplified access to presence, IM, voice and video, voice messages, white boarding, and conferencing
  • Communications Gateways for providing connectivity with public networks and teleworkers
Progent offers the online or on-premises services of a certified CCIE (Collaboration) expert who can assist businesses of all sizes to design, install, administer, upgrade, expand, relocate, and troubleshoot Cisco UC products so you can maximize the competitive advantage of your UC investment. Progent can provide advanced support for every element of Cisco's unified communications solutions such as call processing and control software, IP phones and softphones, and teleconferencing platforms. Progent in addition offers expertise for Cisco's realtime media-optimized network infrastructure products including Integrated Services routers, Catalyst switches, ASA firewalls, and IOS voice gateways.

Call Control Agents - Unified Communications Manager (CallManager)
Cisco Unified Communications ConsultantsThe call-processing agent is the heart of Cisco's IP Communications solution and gives you the versatility to deploy a centralized call-processing design, a decentralized design, or a combination of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands corporate telephony capabilities to packet telephony products such as VoIP handsets, media management appliances, Voice over IP gateways, and multimedia applications across the IT environment. Cisco Unified Communications Manager enables extra multimedia services including unified messaging, multimedia conferencing, and collaborative customer communication networks.

The most recent version of Unified CM, previously named Cisco CallManager, offers a wealth of improvements that expedite your return on investment by cutting management and support expenses, increasing worker productivity, enhancing collaboration, supporting the BYOD style of working, fortifying security, and making optimal use of IT infrastructure. Headline new features include automatic dial-plan replication, simplified certificate control, expanded support for standards-based single sign-on (SSO) for administrators and users, device-agnostic call recording, on-the-road connectivity without the need for VPN tunneling, a new self-provisioning interface that makes it easy for users to install their options and preferences for all endpoint devices, and support for Transport Layer Security for mobile clients.

In cases where you deploy a centralized Cisco Unified Communications Manager cluster to control call processing for customers at distributed locations, administrators can help achieve non-stop call availability using Cisco Survivable Remote Site Telephony, an IOS Software image for routers. If a Wide Area Network link breaks, Cisco Survivable Remote Site Telephony in the Cisco router offers core UC Manager services until the link is restored. To learn about Progent's consulting support services for Cisco routers, refer to consulting support for Cisco routers.

For small businesses, branch locations, and retail environments that do not require the full feature set offered by Unified CM, Unified Communications Manager Express, previously known as CallManager Express provides a budget-friendly PBX alternative that handles the needs of locations with as many as 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller offices can quickly implement a converged voice and data environment.

Cisco's BE6000 is a family of all-in-one solutions that provide fundamental collaboration capabilities including routing, gateway, high definition voice/video, messaging, chat and real-time presence, teleconferencing, and paging services, allowing any user to connect on any device from any site. All Business Edition 6000 versions come packaged preconfigured with a virtualization hypervisor and Unified Communications applications, making deployment fast and easy and cutting operating expenses for companies with as many as 1000 workers. All BE6000 versions are delivered preconfigured with a virtualization hypervisor and collaboration applications. You can instantly enable UC applications when their requirements evolve.

The small-scale BE6000S includes five standard UC software applications installed on a single integrated 2921V ISR router/IP gateway/virtualized E1600 M2 server platform and can handle a maximum capacity of 150 users and 300 endpoint devices. The medium-scale BE6000M includes 4 unified communications application options enabled on a single virtualized Cisco C220 M4 server and supports as many as 1000 workers, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes eight UC application options activated on a single virtualized Cisco UCS C220 M4 server platform and can handle as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager (CallManager), visit Unified Communications Manager (CUCM) and CallManager design, configuration, upgrades and technical support.

IP Phones: IP Voice and IP Video Phones
A communications endpoint is a user device, and can be a hardware phone or a software phone program that runs on a PC or handheld computer. In the Internet Protocol environment, every VoIP endpoint has an Ethernet connection. VoIP phones offer all of the features that a conventional telephone provides, but Voice over IP phones can also have additional functions including being able to connect to the web or run productivity-enhancing applications.

Cisco IP Phones ConsultantsUnlike conventional Private Branch Exchange technology, in a Cisco IP telephony network you can implement virtually instantaneous moves, adds, and modifications. You simply take the IP handset to its new location, attach it to the Ethernet jack, and the device announces itself with Cisco Unified Communications Manager. All client permissions and settings are programmatically re-established, eliminating the expense and delay of dispatching support personnel to wiring closets. An additional efficient capability is location independence, which enables you to sign into any Cisco VoIP phone and get your own phone extension and rights.

Cisco provides a broad range of collaboration hardware endpoints. Cisco's entry-level Small Business SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications screenless or monochrome devices offering wide-band voice, support for hosted IP telephony systems or an IP private branch exchange (PBX), simple installation and secure online provisioning, transparent software updates, and web-based configuration. The low-end SPA301 is a single-line VoIP phone with no display or speakerphone function, a base dialer with a single Ethernet port, and a wired handset with no a keypad. The SPA302D, intended exclusively for use with Cisco's SPA232D DECT ATA, is a multiple-line cordless DECT IP phone that supports 10-lines, a TFT 176 x 220 pixel color display, and a keypad with speakerphone capability. Cisco's SPA303 is an affordable three-line SIP-based phone with two switched ports, a 128x64 mono display and a speaker.

Cisco SPA500 Series IP Phones Consulting ServicesThe SPA500 family IP phones are low-cost endpoints that support SIP and SPCP call control protocols, two switch ports, speakerphones, Power over Ethernet, and conferencing support. Most versions have a 128 x 64 mono screen display, The SPA501G has eight lines and has eight soft keys but no hi-res display. The SPA502G IP Phone supports a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G has eight lines and eight programmable buttons. The SPA509G supports 12 lines and features 12 soft buttons. The SPA512G VoIP phone supports four lines, no programmable buttons and supports Gigabit Ethernet. The SPA514G VoIP phone supports four lines, has soft keys, and supports Gigabit Ethernet. The high-end SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and has five programmable keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints intended for occasional-use environments like cafeterias, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 monochrome screen, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a one-line device with no screen and uses a hook switch for call transfer or conferencing.

The 7800 Series of value-priced IP phones are VoIP desktop devices with backlit monochrome screens, four soft buttons, 11 fixed-feature keys, an integral Ethernet switch with Power over Ethernet, and an integral speakerphone. The 7800 Series IP Phones support only the SIP call control protocol. All models in the 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, available on the advanced 7800 models, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for common locations as well as for workers with occasional-to-light voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is available through an optional wideband handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only unit in the 7800 line that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint intended for administrators, call center agents, and supervisors who have significant call requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 pixel color screen, a 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both VoIP phones include a 5-inch screen and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five soft buttons.

Cisco 8800 IP Phones Consultants

Cisco's IP Phone 8800 Series is a line of SIP-only endpoints that includes desktop devices, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated buttons. The Cisco IP Phone 8811 includes a monochrome screen and supports Class 2 PoE. Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Wireless IP Phone Integration and Troubleshooting ConsultantsCisco's wireless IP phones are hardened wireless devices designed for workers who are on the move within campus, hospitality, retail or other environments where management requires portable phones that provide more control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile onsite users the benefits of voice over wireless LAN (VoWLAN) communications in workplaces that support 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone features a 2.4 inch color screen, a durable shell designed to withstand dropping and compliant with IP67 for particulate and splash resistance, extended batteries, a full-duplex speakerphone, and a Bluetooth 4.0 transceiver to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds anti-sparking protection for use in hazardous work sites. Cisco's 8821-EX also has a case composed out of yellow plastics, which makes the device easier to locate the event of an emergency. Find out about Progent's Wireless VoIP Phone integration consulting.

Cisco 9900 IP Phones Professional ServicesCisco's discontinued 9900 Series of powerful VoIP phones combine high-quality voice with hi-res color video to provide a productive multimedia communications solution for knowledge professionals, managers, and executives. The two models in this line have an SD 24-bit color screen, a Bluetooth radio to work with a wide range of headsets, and a built-in 1 GE Ethernet switch. Cisco's EnergyWise feature is offered as an option and can cut off-hour power use by up to 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 IP Expansion Modules for adding scalability to customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi radio for deployment with Voice-over-WLAN environments, and 4 programmable touchscreen keys to access Cisco UC functions. The 9971 IP phone allows up to 3 IP Expansion Modules for expanding programmable line and feature keys.

Unified Communications Applications
Within Cisco's Unified Communications architecture, IP voice, video, and other converged applications are physically isolated from the call-processing and voice-processing infrastructure, and they may reside at any location within the system. A single network framework offers an open platform for powerful applications and acts as a firm foundation for future convergence-based software. Cisco cooperates with leading technology companies to provide a wide selection of IP phone and IP video applications and devices. Cisco also enables the capability to create and administer specialized in-house programs.

UC application software offered by Cisco and supported by Progent include:

Cisco Jabber
Jabber is a UC application that provides presence, instant messaging, voice, HD video, voicemail, screen sharing, and real-time conferencing capabilities for Windows PCs, Macs, iPads and Android tablets and smartphones. Cisco Jabber is an evolution and integration of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with major improvements in the areas of video features and desktop screen sharing, and extending the collaboration experience to more platforms and endpoint hardware. Cisco Jabber works in conjunction with Unified Communications Manager for call control, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing.

Because Cisco Jabber is based on popular communication protocols, it can interoperate with a wide range of non-Cisco platforms. For example, Extensible Messaging and Presence Protocol allows Jabber users to exchange instant messaging and presence data with other XMPP clients including as Adium, IBM Sametime, and Microsoft Lync. Cisco Jabber capabilities are available from Microsoft Office programs such as Microsoft Outlook and Microsoft SharePoint. This cross-platform support optimizes output by providing a common end-user environment and fully enabling the BYOD model of networking. Progent can provide the assistance of certified Exchange and Outlook consultants and Microsoft SharePoint experts who can assist you to use Jabber with Microsoft's popular collaboration products. Progent also offers expertise with Apple iPhone integration and Android phone integration to assist you to increase the business value of your BYOD ecosystem.

WebEX Meeting Center
Cisco WebEx Meeting Center enables online meetings for participants using a browser or virtually any PC or mobile computer. Cisco WebEx is offered as SaaS through the Cisco WebEx Cloud. This makes it easy to roll out and expand, reduces the cost of administration, avoids high up-front expenditures, offers maximum uptime and enterprise-class security, and delivers consistently high throughput. Key features include support for sharing discrete content or an whole screen display with online attendees in real time, the ability to embed multimedia into your presentations including Microsoft PowerPoint and Flash animations, session recording plus editing and playback for future reference and training, single sign-on (SSO) and integration with Cisco collaboration applications such as Jabber and Cisco TelePresence, plus strong data privacy and encrypted access with strict policy management.

WebEx Meeting Center Web Conferencing Consultants

Cisco WebEx Meeting Center works with Windows, Mac, and Linux desktops and permits mobile workers to initiate, calendarize, and attend conferences on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. Users can also launch web conferences instantly from Microsoft Office, Microsoft Outlook, Notes, and a variety of IM solutions.

Cisco TelePresence Products for In-house Teleconferencing Environments
For midsize businesses and enterprises who wish to build an in-house or hybrid local/cloud environment for teleconferencing, Cisco offers a portfolio of Cisco TelePresence platforms that enable high-definition teleconferencing for users with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable video conferencing bridge that runs with Cisco Unified Communications Manager to deliver multiparty telepresence to UC environments and can extend meetings to support cloud-based WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of the way teleconferencing resources should be allocated for every individual participant, allowing managers to specify the precise service level and experience required for each user. Cisco TelePresence Content Server records video and presentations for live distribution as well as on-demand viewing.

Cisco Unity Connection Platform and Unity Express for Unified Voicemail
The Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a unified voice messaging platform that facilitates productive collaboration by offering a variety of alternatives for accessing calls and messages within a framework that is easy to implement and manage. Unity Connection allows you to read and manage your voice messages from your Exchange inbox, web browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Connection also offers advanced speech-recognition features for hands and eyes free management and extensive Automated Attendant functions such as intelligent routing for incoming calls and custom call-filtering and message-alert options. The Cisco Unity Connection system runs as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router blade service module and can support up to 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to mid-size businesses and corporate branch locations with as many as 500 users. Cisco Unity Express allows users to access and manage voicemail using a Cisco IP Phone screen, your web browser, or your email client. ISR Routers for which Cisco Unity Express is offered as a network module or advanced integration module include Cisco's 2800, 2900, 3800, and 3900 families. Progent can provide certified configuration and troubleshooting services for all ISR routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with Cisco CUCM and desktop agent software such as Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to match customers with the appropriate salesperson or service representative. Unified CCE provides smart call routing, computer telephony integration, support for multichannel customer contact management, network call queuing, IVR and consolidated enterprise-wide reporting to streamline the deployment and administration of a large-scale customer contact center. Cisco products supporting UCCE's client interaction management ecosystem include Unified IP Phones, Voice, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX or CCX) provides an out-of-the-box solution for building a customer interaction management center for mid-scale systems that support up to 400 agents. Multiple bundles are available, plus a selection of optional advanced features. Cisco Unified CCX integrates closely with Cisco CUCM and provides intelligent call routing, contact interaction management, integrated reporting, IVR, and the ability to manage voice, email, chat, and social media inquiries. Cisco Unified CCX comes with Finesse, a web-based customizable desktop agent that needs no client-side installation. Special options include conditional routing, projected-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach, allows users to be called from one phone number that rings at the same time on their Cisco IP Phone and their cell phone. Users can switch live calls between their desktop IP phone and their smartphone seamlessly. Unanswered calls can be transferred to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that specify which calls are extended to alternate endpoints.

Cisco Prime Collaboration
Cisco Prime Collaboration provides an automated platform for first-time deployments and for follow-on moves, additions, changes, and deletions. A user-friendly console provides a single look at a user and the subscriber's services. Prime Collaboration substantially speeds up company-wide installations and reduces the time needed for ongoing changes. Prime Collaboration in addition offers advanced analytics including technology adoption and consumption trends, enabling organizations to optimize IT resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco Unified Communications networks to connect with public networks and with users working beyond the firewall. Cisco's portfolio of communication gateways deliver UC support for a broad range of gateway as well as session-border-control deployments.

Collaboration gateways offered by Cisco and supported by Progent include:

Cisco Expressway Communication Gateway
Cisco's Expressway is a powerful converged media gatekeeper that enables companies to allow team members, suppliers, consumers, or business partners who are using different networks, workgroup applications, or endpoint devices to connect to Cisco Unified Communication services. The Expressway gateway integrates with an enterprise Cisco CM deployment or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco HCS to make collaboration more universal. Important features of Expressway are are:

  • Mobile and Remote Connectivity: Off-site workers who have any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints get the benefit of one-time sign-on and of Transport Layer Security (TLS) and are able to connect to all their collaboration workloads (high-definition video, business-quality voice, data instant messaging, and presence) without the inconvenience establishing a VPN. In addition, teleworkers have the ability to utilize their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home that is the same as the office.
  • Cisco Jabber Guest Support: Expressway is required for supporting the Cisco Jabber Guest, which allows “guests” to communicate with your business simply and safely using streamlined browser and mobile multimedia calls.
  • Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that creates a path between on-premises Cisco or third-party systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, scalable meeting experience that transparently combines business-quality voice, video, and content sharing to anyone, at any location, on any endpoint.
  • Interoperability: In case your organization already has third-party video systems, Cisco Expressway can help you to move easily to a Cisco solution when it makes business sense. Cisco Expressway offers video compatibility with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol systems. Gateway standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to MPEG-4/H.264 AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is a collaboration edge session border gateway that interconnects converged business communications networks to the public switched telephone network (PSTN). Beyond providing session border control, Cisco Unified Border Element provides simple and affordable collaboration outside the firewall. Sample unified communications functions supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for SIP-media-connected audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) solutions
  • Policy-led security evaluation of phone calls
  • B2B telepresence over SIP
CUBE software can be licensed on Cisco IOS software and can be run on many of Cisco's enterprise routers, which include ASR 1000 Series Aggregation Services Routers, the ISR 4000 Series, the ISR G2 Series, and high-end models of Cisco's 800 Series fixed-configuration routers. The virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 product line is a VoIP communications system for small organizations. UC500 packages provide voice, data, voicemail, automated attendant, video, firewall, and wireless functionality, work with older generation Cisco VoIP endpoints, and support public switched telephone network (PSTN) connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the heart of a comprehensive unified communications ecosystem

All UC500 packages include a desktop switch with 8 Power-over-Ethernet interfaces and additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN. Integrated WiFi is an option. User capacity can be expanded by attaching Cisco Catalyst Express companion switches. Each UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 FXS and 4 FXO ports. The Cisco UC540 package supports 24 to 32 clients and has 8 FXO interfaces. The Cisco UC560 package supports 48 users and 12 FXO ports.

Progent's seasoned VoIP consultants can help you to maintain your legacy UC500 VoIP system or plan and carry out a smooth upgrade to a modern VoIP solution like the Cisco Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help your business to plan, deploy, manage and troubleshoot unified communications networks based on Cisco Unified Communication products in an in-house, cloud-based, or hybrid deployment. Progent's Cisco-certified consultants have extensive backgrounds with Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, collaboration gatekeepers, tools built into Cisco Catalyst switches and routers. Progent can also provide support for related technologies such as Cisco SRST, Cisco Unified Border Element, SIP gateways, CAC, IP voice trunks, PSTN, and AVVID. Progent's SIP infrastructure consultants can also help you to build SIP infrastructure environments that include SIP-based VoIP phones and media phones, SIP trunks, and SIP administration tools with Cisco Unified CM.

Progent's application programmers can create specialized IP telephony applications that will help your organization to incorporate the telephony capabilities of Cisco Unified Communications Manager into your company processes for enhanced productivity. Progent can evaluate your current network and Internet connectivity infrastructure to determine whether your environment is optimized to accommodate high-quality IP voice and HD video, help you to select and integrate Cisco products appropriate for your present situation and downstream expansion objectives, and integrate your Cisco collaborative communications products with products from other vendors. Progent's CISSP-ISSAP certified data security consultants can show you how to create, implement, and test a comprehensive security plan for your unified communications solution. In addition, Progent can help your organization to configure Cisco fault-tolerant technologies like Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control backup in remote-branch and telecommuter sites, and Progent's disaster recovery preparedness experts can help you develop a viable disaster recovery plan to ensure the availability of your crucial communications system.

Unified Communications Manager/CallManager Upgrade Services
Versions of Cisco Unified Communications Manager 8.6 earlier than 8.6 and every version of CallManager have reached end-of-life. This means Cisco Engineering will cease to enhance, fix, or validate the product software. Security patches for this pivotal product will end, which in certain situations could create regulatory compliance or potential liability problems.

Progent continues to provide world-class support services for outdated editions of Unified Communications Manager and Cisco CallManager, but if you are still using an out-of-dated edition of this essential application you should start immediately to prepare for your migration. Progent's Cisco-certified consulting professionals can help you to migrate non-disruptively to the current version of Unified Communications Manager and can typically save clients as much as 50% off consulting fees versus competing computer service firms because of Progent's documented procedures and experience in this area. By following leading practices, Progent can ensure that your business gets a fast return on your IT investment by helping you take full advantage of the enhanced feature set, reduced administrative and maintenance expense, more engaging collaboration capabilities, and tighter security offered by the newest release of Unified CM.

Progent's migration services include return-on-investment analysis, project management, system testing and validation, Cloud integration, configuring endpoint devices from Cisco and other providers, mobile connectivity, data protection services, management automation, disaster recovery planning, network architecture design, training, and ongoing consulting and technical support. Progent also has put together ultra-affordable migration service bundles to keep your costs visible and affordable.

To see additional information about Progent's professional help for Cisco technology, pick a topic:

To contact Progent about consulting expertise for Cisco products, phone 1-800-993-9400 or go to Contact Progent.



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    If your company runs a UNIX, Linux, or Solaris environment or a mixed-platform IT environment, Progent's CISA and CISSP-premier security specialists can help your whole organization in a broad range of security areas including security administration practices, security design and models, access control products and methodology, software development security, business processes security, hardware security, communications, infrastructure and web security, and business continuity planning. CISM, CISSP and ISSAP define the basic skills and worldwide standards of performance that information security managers are required to possess. These accreditations give executive management the confidence that those who have earned their CISA or CISM qualification have the experience and theory to offer world-class security support and consulting services.

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    QTS Sacramento Colocation Center Consultancy

    The QTS (formerly Herakles) Colocation Center is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is currently utilizing the QTS Sacramento data center as a colocation site or if your company is considering moving your main or offsite backup system to the Herakles data center, Progent offers a variety of cost-effective services that include colocation migration, equipment deployment and upgrades, network optimization, project management, virtualization configuration, offsite monitoring, streamlined network administration, application development, business continuity solutions, data security evaluation, and the use of Progent's Test Lab.

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  • Technical Consultant Mac and Windows Active Directory
    Support and Integration macOS and Windows integration

    Progent's service experts in Apple OS X and Microsoft Windows technology can help you combine Apple Macintosh and Windows computers into seamless networks with resource sharing and workgroup support. Allowing productive co-existence among a variety of servers and desktops powered by Apple Mac OS and Windows requires extensive knowledge of and experience with Mac and Microsoft technology. Progent's background in Microsoft and Apple consulting makes it possible to offer expert assistance to businesses that rely on these platforms to keep their strategic edge. Progent can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.

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  • CISSP Certified Security Consultant Services
    CISSP Certified Cybersecurity Architect Professionals

    Progent's CISSP-certified cybersecurity consultants can help businesses of any size with any aspect of IT security. Progent can implement cost-effective cybersecurity systems that guard a small office from modern threats or Progent can design, deploy, and monitor an end-to-end security environment for hybrid enterprise networks that support onsite, remote, and mobile clients sharing IT resources spread across multiple physical datacenters and public and private clouds.

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  • Windows and UNIX Consult
    MCSE Expert Certified Solaris with Windows Consulting

    If your company network mixes UNIX, Linux or Solaris platforms with Windows, Progent can assist you to integrate your computers into a unified network that permits all your OS platforms to coexist for easy administration, transparent dataflow, high dependability, superior performance, and strong protection. Progent's UNIX and MS Windows coexistence assistance offerings include IT infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote network support and repair, in-person technical support, and Help Desk Call Center outsourcing.

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    24-Hour Azure migration Integration Companies

    Progent can assist companies of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and lower hardware expense. Azure offers a wealth of public cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud computing architectures you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and network infrastructure and make sure that you avoid the common mistakes small organizations make when moving to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN connections and also to manage Apple iOS devices and Google Android handhelds.

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  • Microsoft Certified Expert IT Consulting System Center 2016 and Intune
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    Progent has more than 20 years of experience integrating, and supporting the core components that make up System Center and can help your organization to plan, configure, support, and fix your System Center 2012 R2 ecosystem to optimize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent can assist you to upgrade to the current version of Microsoft System Center from an older one or from another datacenter management solution to deliver the advantages of best-in-class deployment, centralized management, security, plus datacenter and critical application availability and performance monitoring.

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  • ProSight Server and Desktop RMM Online Support
    Desktop Monitoring Help and Support

    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity.

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  • Consulting System Center 2016 Migration
    System Center 2016 and Operations Management Suite Specialists

    Microsoft System Center 2016 delivers major improvements for managing hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

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