Cisco IP Voice HelpExchanging real-time voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a savvy method to reduce phone carrier bills to a strategic tool for productive collaboration. Converged IP communications, at one time limited to managing Internet-based voice and faxes on the same system to take the place of traditional PBX systems, today encompasses rich media, mobility, messaging, presence, services, and much more within a single environment that is manageable, extensible, secure, resilient, economical, and intuitive.

Cisco is the leader in providing solutions required to support the current model of unified communications (UC). Cisco's UC solution adds to the efficiency of information systems by slashing operational costs; integrating multiple collaboration functions with popular software applications to increase worker output; supporting collaboration among workers, partners, and vendors to save effort and enhance business outcomes; and simplifying the management of your communications environment.

Cisco's UC technology cover several main product categories:,

  • Call Control Platforms for controlling calls and sessions
  • Communications Endpoints to optimize end-user productivity
  • Unified Communications Applications for simplified access to presence, IM, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for providing connectivity with outside networks and telecommuters
Progent can provide the online or on-premises services of a certified CCIE (Collaboration) specialist to assist organizations of all sizes to plan, configure, administer, upgrade, expand, move, and repair Cisco unified communications products so that you realize the greatest business value of your communications investment. Progent can provide world-class consulting for every facet of Cisco's unified communications solutions including call management tools, IP phones and softphones, and immersive telepresence software. Progent in addition offers consulting and support for Cisco's realtime media-optimized infrastructure including ISR routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call Control Software - Unified Communications Manager (CallManager)
Cisco Collaborative Communications Consulting and SupportCisco's call-processing agent is the core of Cisco's IP Communications portfolio infrastructure and provides the versatility to implement a centralized call-processing design, a decentralized design, or a mix of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands corporate telephony features to packet telephony network devices such as IP handsets, media management devices, Voice over IP gateways, and multimedia programs across the network. Unified Communications Manager enables extra voice, video, and data functions including unified messaging, multimedia conferencing, and collaborative client communication networks.

The latest release of Unified Communications Manager, previously known as CallManager, offers a wealth of enhancements that speed up ROI by cutting management and support costs, improving user productivity, enhancing teamwork, supporting the bring-your-own-device (BYOD) model of computing, fortifying security, and making efficient utilization of IT infrastructure. Top new features include automatic dial-plan replication, streamlined certificate management, expanded support for standards-based single sign-on (SSO) for managers and end users, hardware-independent call recording, on-the-road connectivity without requiring VPN, a revamped self-provisioning utility that makes it easy for end users to manage their options for all endpoints, and support for Transport Layer Security for mobile clients.

When you deploy a centralized Unified Communications Manager cluster to manage voice processing for users at remote locations, IT managers can help achieve continuous phone operation through Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a Wide Area Network link fails, Cisco SRST incorporated in the router provides basic UC Manager services until the connection is repaired. For a description of Progent's consulting support for Cisco ISR routers, refer to consulting and troubleshooting services for Cisco routers.

For small businesses, branch locations, and retail environments that do not need the full functionality offered by Unified CM, Unified Communications Manager Express, previously named CallManager Express offers a cost-effective solution that handles the needs of locations with as many as 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller organizations can rapidly deploy a unified voice/data environment.

Cisco's BE6000 is a family of end-to-end platforms that provide fundamental unified communications features including routing, gateway, premium voice/video, messaging, instant messaging and presence, conferencing, and paging services, allowing any user to collaborate on any endpoint from any place. All Business Edition 6000 versions are delivered preinstalled with virtualization and UC applications, making implementation quick and simple and reducing cost of ownership for organizations with up to 1000 workers. All BE6000 versions are shipped preconfigured with a virtualization hypervisor and Unified Communications applications software. Organizations can simply enable Unified Communications applications whenever their needs dictate.

The office-in-a-box Business Edition 6000S includes five preselected UC software applications installed on a single integrated 2921V router/IP gateway/virtualized blade server platform and supports up to 150 users and 300 endpoint devices. The medium-scale Business Edition 6000M includes four unified communications software application options activated on a single virtualized Cisco C220 M4 server and can handle a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S includes eight UC software application options activated on a virtualized C220 M4 server platform and supports up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's support for Unified Communications Manager (CallManager), see Unified Communications Manager (Unified CM) and Cisco CallManager planning, configuration, upgrades and technical support.

IP Phones: IP Voice and IP Video Endpoints
A communications endpoint is a user instrument, and can be a hardware phone or a soft phone program that runs on a PC or mobile computer. In the IP environment, each IP endpoint is Ethernet connected. IP phones offer all of the capabilities that a conventional telephone provides, but Voice over IP phones often provide extra features including the ability to connect to websites or host collaboration applications.

Cisco Voice over IP Phones ConsultingIn contrast to ordinary PBX technology, in a Cisco IP communications network you can implement virtually instantaneous relocations, additions, and changes. You simply move the IP handset to its new spot, plug it into the Ethernet jack, and the phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All user rights and configurations are automatically re-established, doing away with the expense and delay of sending technicians to wiring closets. An additional helpful feature is extension mobility, which enables you to sign into any Cisco VoIP phone and get your own phone number and rights.

Cisco provides a broad selection of collaboration hardware endpoints. The entry-level Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) devices that feature high-quality voice, support for hosted IP telephony environments or an IP private branch exchange, easy deployment and highly secure remote installation, transparent software updates, and browser-based set up. The low-end SPA301 is a one-line VoIP endpoint with no screen or speakerphone function, a base dialer that has one Ethernet connector, and a corded handset without keys. The SPA302D, designed exclusively for use with Cisco's SPA232D DECT ATA, is a multiline cordless DECT IP phone that supports 10-lines, a TFT 176 x 220 pixel color display, and a keypad with a speakerphone. The SPA303 is an entry-level three-line SIP-based phone with dual switched ports, a 128x64 monochrome graphical display and a speakerphone.

Cisco SPA500 Series IP Phones Consulting ServicesCisco's SPA500 family IP phones are low-cost endpoints with support for both SIP and SPCP call control protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing support. Most models have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no LCD screen. The SPA502G has a single line and has no soft keys. The SPA504G VoIP phone supports four lines and has four soft buttons. The SPA508G VoIP phone supports eight lines and eight soft keys. The SPA509G supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no soft buttons and supports 1xGb Ethernet. The SPA514G supports four lines, has programmable buttons, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 pixel color screen, supports five lines, and features five programmable buttons.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints intended for occasional-use settings like lobbies, elevators, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel mono non-backlit screen, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a single-line device with no screen and requires a hook switch for transferring a call or joining a conference.

The 7800 line of budget-priced IP phones are VoIP endpoints featuring backlit monochrome screens, four programmable buttons, 11 dedicated keys, an Ethernet port with Power over Ethernet (PoE), and a speakerphone. The 7800 Series IP Phones support only the SIP call control protocol. All models in the 7800 line feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, offered on the higher end 7800 models, cuts after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone designed for shared areas and for employees with occasional-to-light voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered via an extra-cost handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only device in the 7800 series to support 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint intended for administrative staff, contact center agents, and supervisors who have heavy call requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 color display, an integral 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch screen and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-based IP phones that includes desktop devices, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature buttons. The Cisco IP Phone 8811 includes a backlit monochrome display and supports Class 2 PoE. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration SupportCisco's wireless IP phones are industrial-grade wireless devices intended for professionals who are mobile within campus, hospitality, retail or other environments where management wants portable phones that provide more administrative control, security and durability than is possible with the BYOD mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide mobile onsite workers the benefits of voice over wireless LAN (VoWLAN) technology in workplaces that support 802.11x Wi-Fi. The 8821 Wireless IP Phone includes a 2.4 inch color screen, a rugged case rated Mil-SPEC 810G for shock resistance and IP67 for dust and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and a Bluetooth 4.0 transceiver for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless IP Phone adds spark suppression for use in hazardous environments. Cisco's 8821-EX also features a case fabricated of yellow plastics, which makes it easier to locate the event of a crisis. Learn about Progent's Wireless VoIP Phone integration consulting.

Cisco 9900 Series IP Phones SupportCisco's discontinued 9900 line of powerful VoIP endpoints integrate high-definition voice with high-resolution color displays to deliver a productive multimedia UC experience for knowledge professionals and executive management. Both models in the 9900 line incorporate an SD VGA color display, a Bluetooth 2.0 transceiver to support a broad choice of headsets, and an integrated 10/100/1000 Ethernet switch. The Cisco Power Save feature is optional and can cut off-work power draw by 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Color Key Expansion Modules for adding programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi radio for deployment with Voice-over-WLAN environments, and 4 programmable touchscreen keys to invoke Cisco Unified Communications features. The 9971 allows up to 3 IP Expansion Modules for adding scalability to programmable line and feature keys.

Unified Communications Applications
Under Cisco's Unified Communications platform, IP telephony, video, and other converged applications are physically independent from the call/voice processing mechanism, and they may be at any location within the network. A single connectivity infrastructure offers an open platform for feature-rich applications and serves as a firm foundation for downstream convergence-based software. Cisco works with third-party technology vendors to provide a broad selection of IP voice and IP video applications and devices. Cisco also enables the capability to develop and manage customized internal applications.

UC applications available from Cisco and supported by Progent's consultants include:

Jabber
Jabber is a unified communications application that provides presence, IM, business-quality voice, HD video, voice messaging, desktop sharing, and real-time conferencing functions for PCs, Macs, Apple and Android tablets plus smartphones. Jabber is an evolution and combination of the Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with significant enhancements to video features and desktop sharing, and expanding the team environment to more operating systems and devices. Cisco Jabber works in conjunction with Cisco Unified Communications Manager for call and session control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for conferencing and online meetings.

Since Cisco Jabber is built around key industry protocols, it can interoperate with a broad range of non-Cisco products. For instance, Extensible Messaging and Presence Protocol allows Jabber to exchange IM and presence information with other XMPP clients including as Adium for Mac OS, Sametime, and Microsoft Lync. Cisco Jabber collaboration features are available from Microsoft Office applications including Microsoft Outlook and Microsoft SharePoint. This extensive platform support maximizes output by delivering a consistent user environment and fully enabling the bring-your-own-device model of computing. Progent can provide the assistance of Microsoft-certified Exchange consultants and SharePoint programmers who can show you how to take advantage of Jabber with Microsoft's powerful collaboration products. Progent also can provide expertise with Apple iPhone and iPad integration and Google Android smartphone integration to help your organization to enhance the productivity of your BYOD environment.

Cisco WebEx Meeting Center
WebEX Meeting Center enables online meetings for participants using a browser or virtually any desktop or handheld device. WebEx Meeting Center is delivered as SaaS via the Cisco WebEx Cloud. This makes it simple to roll out and expand, reduces the cost of management, eliminates high up-front expenditures, features maximum uptime and world-class data protection, and delivers excellent performance. Important capabilities include the ability to share discrete content or an entire screen display with remote attendees in real time, the capability to incorporate multimedia into your presentations including Microsoft PowerPoint and Flash videos, network-based recording plus playback for training and demonstrations, single sign-on and support for Cisco collaboration applications like Jabber and Cisco TelePresence, plus strong data protection and encrypted access with tight policy control.

WebEx Meeting Online Conferencing Consulting and Support

WebEX Meeting Center runs on Microsoft Windows, Apple Mac, and Linux-powered desktops and notebooks and permits mobile users to initiate, calendarize, and participate in conferences on Android devices, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. Users can also initiate web conferences instantly from Microsoft Office, Microsoft Outlook, Notes, and a selection of IM applications.

Cisco TelePresence Products for In-house Teleconferencing Infrastructure
For midsize organizations and enterprises who want to build an on-premises or hybrid in-house/cloud solution for teleconferencing, Cisco offers a portfolio of Cisco TelePresence software and equipment that deliver high-quality teleconferencing for participants with virtually any endpoint device at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that works with Cisco Unified CM to deliver multiparty video, audio and content sharing to converged environments and can expand conferences to incorporate cloud-based WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies management of how teleconferencing bandwidth and features should be allotted for every individual attendee, allowing administrators to define the exact service level and experience required for every user. Cisco TelePresence Content Server collects video conference presentations for real-time distribution as well as video on demand (VOD) viewing.

Cisco's Unity Connection Platform and Unity Express for Unified Voicemail and Automated Attendant
The Cisco Unity Connection, an extension of Unified CM, is a converged voice messaging system that facilitates collaboration by providing flexible set of options for retrieving voice messages within an environment that is easy to deploy and maintain. Unity Connection allows you to access and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Connection also provides sophisticated speech-recognition features for hands and eyes free management and powerful Automated Attendant functions such as smart routing for inbound calls and custom call-screening and message-notification options. The Cisco Unity Connection system runs as a virtual machine that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade service module and can support up to 20,000 mailboxes on each server.

Cisco Unity Express (CUE), available in select Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response (IVR), and greeting services for small to mid-size businesses and corporate branch locations with up to 500 voice mailboxes. Unity Express permits you to manage voicemail using a Cisco Unified IP Phone display, a browser, or an email client. Cisco routers for which Unity Express is offered as a network module include Cisco's 1861, 2900, 3800, and 3900 families. Progent can provide certified deployment and troubleshooting services for all Integrated Services Routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) integrates closely with Cisco Unified Communications Manager and desktop agent apps like Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to match customers with the appropriate sales or service agent. Unified CCE provides intelligent call routing, computer telephony integration, multichannel contact management, call queuing, interactive voice response and advanced company-wide reporting to simplify the deployment and administration of a large-scale contact center. Cisco platforms incorporated in UCCE's client interaction management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX or CCX) offers a packaged bundle for building a customer contact center for mid-scale deployments that support up to 400 agents. Several bundles are offered, as well as a variety of optional advanced features. Unified CCX integrates closely with CUCM and provides smart call distribution, client interaction management, reporting, interactive voice response, and management of voice, email, web chat, and social media requests. Cisco Unified CCX comes with Cisco Finesse, a web-based desktop agent that requires no client installation. Special options include conditional routing, projected-wait-time messages, and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach, allows users to be called from one phone number that rings simultaneously on their Cisco IP Phone and their smartphone. Users can transfer live conversations between their desktop IP phone and their cell phone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Unity Connection account. Users can create personal access lists that determine which calls are directed to alternate phones.

Prime Collaboration
Prime Collaboration provides an automated process for initial deployments and for “day 2” moves, adds, changes, and deletions. A user-friendly console delivers a single look at a user and the subscriber's services. Prime Collaboration significantly accelerates company-wide rollouts and reduces the time required to implement future changes. Prime Collaboration in addition offers advanced analytics that show technology adoption and usage trends, allowing organizations to make more efficient use of IT resources and further lower total cost of ownership.

Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco Unified Communications environments to communicate with public systems and with users operating beyond the corporate firewall. Cisco's line of gateways provide unified communications services for a broad range of gateway as well as session-border-control applications.

Collaboration gateways available from Cisco and supported by Progent's certified consultants include:

Expressway Collaboration Gateway
Cisco's Expressway is an advanced converged media gateway that enables companies to allow team members, suppliers, customers, or partners who are working on various outside networks, collaboration applications, or endpoint equipment to connect to Cisco Unified Communication services. The Expressway collaboration gateway integrates with an enterprise Cisco CM deployment or Cisco Business Edition 6000, or can be accessed through the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more universal. Important features of Expressway are are:

  • Mobile and Off-site Connectivity: Remote workers who have any Jabber-compatible device or telecommuters with Cisco TelePresence endpoints get the convenience of one-time sign-on plus Transport Layer Security (TLS) and can connect to all their Jabber applications (high-definition video, voice, data instant messaging, and presence) without the extra step of establishing a VPN connection. Also, telecommuters can utilize their Cisco TelePresence endpoints without a VPN tunnel, providing a user experience at home that is identical to the corporate office.
  • Jabber Guest Support: Cisco Expressway is required for supporting Jabber Guest, which allows “guests” to communicate with your organization easily and securely using streamlined web-browser and mobile multimedia phone calls.
  • Cisco Cloud Access: Expressway can function as a gateway that creates a path between on-premises Cisco or third-party systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, scalable meeting environment that transparently integrates voice, high-definition video, and content sharing to anyone, at any location, on any device.
  • Interoperability: If your company currently has non-Cisco video systems, Expressway can help you to migrate easily to a Cisco solution when you choose. Cisco Expressway offers video interoperability with industry standard H.323, H.264 Scalable Video Coding (SVC), or SIP environments. Internetworking capabilities allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding to H.264/MPEG-4 AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is an advanced session border controller that connects converged business communications networks to the IP public switched telephone network (PSTN). Beyond providing session border control, Cisco Unified Border Element provides easy and cost-efficient collaboration beyond the corporate firewall. Important collaboration features supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based conferencing
  • Voice and Video recording
  • Enterprise Call-center and IVR solutions
  • Policy-led evaluation of voice calls
  • Business-to-business teleconferencing over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be deployed on a broad range of Cisco's enterprise router platforms, including Cisco's ASR 1000 Series Aggregation Services Routers, the ISR 4000, the ISR G2 Series, and high-end models of Cisco's 800 Series fixed routers. Cisco's virtualized CUBE, called vCUBE, runs as a software load in a VMware ESXI virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 (UC500) product line is a VoIP and unified communications appliance and software package for small organizations. UC500 packages deliver voice, data, voicemail, automated attendant, video, firewall, and wireless capabilities, run with older Cisco IP Voice endpoints, and support PSTN interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP switch was the centerpiece of a complete unified communications ecosystem

All of Cisco's UC500 series bundles include a compact switch with 8 Power-over-Ethernet (PoE) ports plus additional FXS and foreign exchange office (FXO) interfaces, a firewall, and VPN support. Integrated WiFi is optional. User capacity can be increased by connecting with Cisco Catalyst Express switches. Every UC500 offering also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 package allows 32 users and provides 8 FXO ports. The Cisco UC560 system allows 48 VoIP clients and 12 FXO ports.

Progent's seasoned VoIP consultants can help you to support your legacy UC500 VoIP system or design and carry out an efficient upgrade to a modern VoIP system such as the Cisco cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration consultant to help your business to plan, implement, administer and repair converged communications environments built on Cisco Unified Communication products in an in-house, cloud-based, or hybrid deployment. Progent's Cisco-certified consultants have extensive experience with Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and other endpoints, UC applications like Cisco Jabber and Unity Connection, Cisco's immersive telepresence products, communication gatekeepers, utilities built into Cisco switches and routers. Progent can also provide support for technologies like Cisco SRST, CUBE, H.323 and H.264 gateways, CAC, IP voice trunks, various signaling protocols, and AVVID. Progent's SIP infrastructure experts can also assist you to build SIP connectivity environments that incorporate SIP-based IP voice phones and media endpoints, SIP trunks, SIP conferencing and SIP administration tools via Cisco Unified Communications Manager.

Progent's application developers can build specialized unified communications software that will help your company to integrate the features of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can audit your current network and Internet connectivity infrastructure to make sure your environment is configured to support business-quality VoIP and high-definition video, assist you to select and deploy Cisco hardware and software appropriate for your current situation and downstream expansion goals, and interface your Cisco Unified Communications solution with technology from other suppliers. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to develop, implement, and test an enterprise-wide security plan for your unified communications solution. Also, Progent can help your organization to configure Cisco fault-tolerant technologies such as Cisco Unified Survivable Remote Site Telephony (SRST) for cost-effective call control redundancy in remote-branch and telecommuter sites, and Progent's disaster recovery and business continuity preparedness experts can help you create a viable DR/BC strategy to protect your vital unified communications system.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Releases of Unified CM earlier than 8.6 and all versions of its predecessor CallManager have reached end-of-life. Therefore Cisco Engineering will cease to enhance, repair, or validate this older software. Security updates for this pivotal application will end, which in some situations may cause regulatory compliance or potential liability problems.

Progent continues to provide premier support services for end-of-life versions of Cisco Unified CM and Cisco CallManager, but in case your company is still using an out-of-dated edition of this essential application you should start immediately to plan your migration. Progent's Cisco-certified consultants can help your company to migrate non-disruptively to the latest version of Unified CM and can often save clients as much as 50% off consulting service expense versus competing computer service firms because of Progent's documented process and hands-on experience in this practice area. By following best practices, Progent can make sure your organization gets a quick payback on your investment by helping you benefit fully from the new and improved features, reduced management and maintenance costs, more engaging collaboration, and tighter security provided by the current edition of Cisco Unified Communications Manager.

Progent's migration consulting services include ROI analysis, project management, system testing and validation, Cloud connectivity, configuring endpoint devices from Cisco and third-party providers, smartphone and tablet integration, security and compliance services, management automation, disaster recovery/business continuity planning, network infrastructure design, training for IT staff and end users, and continuing consulting services and technical support. Progent also offers ultra-affordable upgrade packages to keep your costs visible and affordable.

To learn additional details about Progent's consulting expertise for Cisco networking products, select a subject:

To get in touch with Progent about engineering support for Cisco networking, phone 1-800-993-9400 or go to Contact Progent.



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