Cisco IP Voice ConsultantsSending live voice and video over IP has evolved from simply being being a shrewd technique to save money on phone bills to being a strategic tool for collaboration and productivity. Unified IP communications, at one time restricted to combining Internet-based voice and faxes on a single platform in order to take the place of expensive PBX systems, today incorporates VoIP and video, mobility, messaging, presence, services, and more all within a centralized framework that is manageable, extensible, highly secure, resilient, cost-effective, and intuitive.

Cisco is the global leader in providing the hardware and software infrastructure required to support the modern paradigm of unified communications (UC). Cisco's UC solution adds to the efficiency of IT networks by cutting operating costs; integrating rich media functions with popular software programs to improve user output; supporting collaboration among employees, partners, and vendors to save effort and improve business results; and streamlining the support of your communications ecosystem.

Cisco's UC solutions address several important product categories:,

  • Call Control Platforms for controlling rich media calls and sessions
  • VoIP and Video Endpoints to optimize worker engagement
  • Unified Communications Software Applications for simplified access to real-time, chat, voice and video, voice messages, white boarding, and voice/video conferencing
  • Communications Gateways for providing connectivity with outside networks and teleworkers
Progent can provide the online or on-premises services of a certified CCIE expert to help businesses of all sizes to design, configure, administer, upgrade, expand, move, and troubleshoot Cisco UC products so you can realize the greatest business advantage of your communications system. Progent can provide world-class support for every facet of Cisco's UC solutions such as call management tools, VoIP and softphones, and immersive telepresence platforms. Progent in addition provides consulting and troubleshooting services for Cisco's rich media-optimized network infrastructure products such as ISR routers, Catalyst switches, ASA firewalls, and IOS voice gateways.

Call Processing Agents - Unified Communications Manager/CallManager
Cisco Unified Communications Consulting and SupportCisco's call-processing agent is the core of Cisco's IP telephony infrastructure and provides the versatility to implement a centralized call-processing design, a decentralized design, or a combination of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate phone capabilities to packet telephony network devices such as VoIP handsets, media management appliances, Voice over IP gateways, and mixed media applications throughout the IT environment. Cisco Unified Communications Manager supports additional voice, video, and data services such as unified messaging, multimedia conferencing, and collaborative client communication networks.

The latest version of Unified CM, previously known as Cisco CallManager, offers a wealth of enhancements that expedite your return on investment by cutting administrative and maintenance costs, improving worker output, facilitating teamwork, accommodating the bring-your-own-device (BYOD) style of working, strengthening data protection, and making optimal use of network resources. Top new features include Global Dial Plan Replication (GDPR), simplified certificate management, extended support for standards-based single sign-on for managers and end users, device-independent call recording, on-the-road connectivity without the need for VPN tunneling, a revamped self-provisioning interface that makes it simple for users to manage their preferences for all devices, and support for Transport Layer Security for mobile clients.

In cases where you implement a centralized Unified Communications Manager cluster to manage call processing for users at remote sites, IT managers can help ensure non-stop phone operation using Cisco SRST, an IOS Software image for Cisco routers. If a Wide Area Network link breaks, Cisco Survivable Remote Site Telephony in the router offers basic Cisco UC Manager capabilities until the connection is repaired. For a description of Progent's consulting support services for Cisco routers, refer to consulting and troubleshooting support services for Cisco Integrated Services routers.

For small business networks, branch locations, and retail deployments that do not need the complete functionality offered by Unified CM, Unified Communications Manager Express, formerly known as CallManager Express provides a cost-effective solution that handles the requirements of locations with up to 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco ISR router, smaller organizations can quickly deploy a unified voice/data solution.

The Cisco Business Edition 6000 is a family of end-to-end solutions that offer essential collaboration capabilities including routing, IP gateway, high definition voice and video, messaging, instant messaging and real-time presence, conferencing, and paging services, allowing any user to collaborate on any device from anywhere. All BE6000 versions are delivered preconfigured with virtualization and Unified Communications applications, making implementation fast and simple and cutting operating expenses for organizations with as many as 1000 employees. All systems are delivered preinstalled with a virtualization hypervisor and collaboration applications software. Organizations can simply activate Unified Communications software applications when their needs evolve.

The small-scale Business Edition 6000S includes five standard UC software applications installed on one integrated ISR router/gateway/virtualized E1600 M2 server platform and can handle a maximum capacity of 150 workers and 300 devices. The mid-market BE6000M supports 4 collaboration application options activated on a virtualized Cisco UCS C220 M4 server platform and can handle as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S includes 8 unified communications application options enabled on a single virtualized C220 M4 server and has the capacity for as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager (CallManager), visit Unified Communications Manager and Cisco CallManager design, integration, upgrades and technical support.

IP Phones: VoIP and IP Video Phones
An IP communications endpoint is a user instrument, either a hardware handset or a software phone application that runs on a PC or mobile computer. In the Internet Protocol world, each VoIP phone is Ethernet connected. Voice over IP phones offer all of the capabilities that a conventional phone handset provides, but IP phones often provide additional functions such as being able to connect to the web or host productivity-enhancing applications.

Cisco VoIP Phones ConsultantsIn contrast to traditional Private Branch Exchange technology, in a Cisco IP phone environment you can perform almost instant relocations, additions, and changes. All you do is take the VoIP phone to its new spot, plug it into an Ethernet jack, and the phone registers itself with Cisco Unified Communications Manager. All user rights and settings are automatically re-established, doing away with the expense and hassle of sending technicians to wiring closets. Another useful feature is extension mobility, which allows you to log into any Cisco IP phone and receive your personal phone ID and privileges.

Cisco provides a wide selection of Unified CM handsets. The entry-level SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications screenless or monochrome devices offering wide-band audio, compatibility with hosted Internet Protocol phone environments or an IP private branch exchange, easy installation and safe online provisioning, unobtrusive software updates, and browser-based configuration. The low-end SPA301 is a single-line VoIP phone with no display or speakerphone function, a base dialer with a single Ethernet port, and a wired handset with no keys. The SPA302D, designed exclusively for use with the Cisco SPA232D DECT Analog Telephone Adapter, is a multiple-line cordless DECT handset that supports 10-lines, a TFT 176 x 220 color screen, and a dial pad with speakerphone capability. The SPA303 is an affordable 3-line IP phone with two Ethernet ports, a 128x64 mono graphical display and a speaker.

Cisco SPA500 Series IP Phones ConsultingThe SPA500 Series VoIP phones are low-cost endpoints that support SIP and SPCP call control protocols, two switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing support. Most versions have a 128 x 64 pixel mono screen display, The SPA501G VoIP phone supports eight lines and has eight soft buttons but no hi-res screen. The SPA502G has a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G VoIP phone supports 12 lines and features 12 soft buttons. The SPA512G has four lines, no programmable buttons and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has programmable keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color display, supports five lines, and includes five soft keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices designed for occasional-use settings like lobbies, elevators, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit screen, an integrated Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint with no screen and requires a hook switch for transferring a call and joining a conference.

Cisco's 7800 Series of value-priced IP phones are VoIP desktop devices with backlit monochrome screens, four soft keys, 11 fixed-feature buttons, an integral Ethernet switch with Power over Ethernet, and a speakerphone. Cisco's 7800 Series IP Phones support only the SIP call control protocol. All devices in Cisco's 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save feature, offered on the higher end 7800 models, cuts after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone designed for common locations as well as for employees with occasional-to-light voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered via an optional handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only unit in the 7800 family to support Gigabit Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line device targeted for administrators, call center personnel, and supervisors who have heavy call needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 color screen, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G features four lines. Both IP phones have a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line media phone with a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a line of SIP-based endpoints that features desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated buttons. The Cisco IP Phone 8811 features a monochrome screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Wireless IP Phone Integration SupportCisco's wireless VoIP phones are hardened wireless devices designed for workers who are on the move within campus, hospitality, health-care or other venues where management requires user endpoints that provide more administrative control, data security and durability than is possible with the BYOD style of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones provide on-the-move on-premises users the benefits of voice over wireless LAN (VoWLAN) communications in environments with 802.11a/b/g/n/ac Wi-Fi infrastructure. The 8821 Wireless VoIP Phone includes a hi-res color display, a rugged case rated Mil-SPEC 810G for shock resistance and IP67 for dust and moisture resistance, long-life batteries, a speakerphone, and an integrated Bluetooth 4.0 transceiver to support cordless headsets. The 8821-EX Wireless IP Phone adds protection against sparking for use in potentially combustible environments. Cisco's 8821-EX also has a shell made of industry-standard yellow plastics, which makes the device easier to locate the event of an emergency. Learn about Progent's Wireless VoIP Phone integration consultants.

Cisco 9900 Voice over IP Phones ConsultingCisco's legacy 9900 Series of powerful VoIP phones combine high-quality voice with high-resolution color screens to provide a productive collaborative unified communications solution for managers and executives. Both IP phones in this line feature a Standard Definition 24-bit color display, a Bluetooth 2.0 radio to support a wide selection of headsets, and a built-in Gigabit Ethernet port. The Cisco Power Save feature is optional and can lower off-hour energy use by 90 percent. The Cisco IP Phone 9951 features a 5-inch display and supports up to 2 IP Expansion Modules for adding scalability to programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi radio for connecting to Voice-over-WLAN environments, and 4 soft-label touchscreen keys to invoke Cisco Unified Communications functions. The 9971 IP phone allows up to 3 IP Color Key Expansion Modules for adding programmable line and feature keys.

Cisco Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP voice, video, and other UC applications are separate from the call- and voice-processing infrastructure, and they may reside anywhere within the system. A cohesive connectivity framework provides an open platform for feature-rich business applications and provides a solid basis for future convergence-based applications. Cisco cooperates with third-party IT industry partners to provide a wide range of IP telephony and video applications and devices. Cisco also supports the capability to create and manage customized internal applications.

UC application software offered by Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a unified communications application that supports presence, instant messaging, business-quality voice, high-definition video, voice messaging, desktop sharing, and real-time conferencing capabilities for Windows PCs, Macs, tablets as well as smartphones. Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with major improvements to video capabilities and desktop screen sharing, and extending the collaboration experience to additional platforms and endpoint hardware. Cisco Jabber works with Unified Communications Manager for call and session control, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for conferencing and online meetings.

Since Cisco Jabber is built around popular industry standards, it can communicate with a broad selection of non-Cisco platforms. For instance, XMPP enables Cisco Jabber users to trade IM and presence information with various XMPP clients including as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber capabilities can be accessed from Microsoft Office applications such as Microsoft Outlook and SharePoint. This cross-platform compatibility maximizes output by providing a common end-user environment and accommodating the BYOD model of computing. Progent can provide the expertise of certified Exchange and Outlook consultants and Microsoft SharePoint experts who can show you how to take advantage of Jabber with Microsoft's premier collaboration platforms. Progent also can provide help with iPhone integration and management and Google Android phone integration and management to help your organization to enhance the business value of your BYOD environment.

WebEX Meeting Center
WebEX Meeting Center provides web meetings for users with a web browser or virtually any desktop or mobile computer. Cisco WebEx Meeting Center is delivered as software as a service through the Cisco WebEx Cloud. This makes it simple to roll out and scale, streamlines administration, avoids heavy up-front investment, features high availability and enterprise-grade data protection, and delivers consistently high performance. Important features include the ability to share specific content or an entire screen with remote participants in real time, the ability to embed rich media into presentations including PowerPoint and Flash videos, network-based recording plus playback for training, single sign-on (SSO) and support for Cisco collaboration applications such as Cisco Jabber and TelePresence, plus strong data privacy and encrypted connections with strict policy control.

WebEx Online Conferencing Consulting and Support

Cisco WebEx Meeting Center works with Windows, Mac, and Linux PCs and permits mobile users to initiate, schedule, and attend meetings on Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also launch web conferences instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of IM applications.

Cisco TelePresence Products for On-premises Teleconferencing Ecosystems
For medium-size organizations and larger enterprises who want to create an in-house or hybrid local/cloud environment for video conferencing, Cisco offers a selection of Cisco TelePresence software and equipment that deliver high-quality and standards-based video conferencing for users with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable video conferencing bridge that works with Cisco Unified CM to provide multiparty telepresence to converged deployments and can expand meetings to support cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies management of how video conferencing resources should be allotted for each attendee, enabling administrators to define the exact service level and user experience required for each user. Cisco TelePresence Content Server captures video conference presentations for real-time distribution and on-demand viewing.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
The Cisco Unity Connection, an integrated extension of Unified CM, is a converged voice messaging system that accelerates productive collaboration by offering flexible set of alternatives for retrieving voice messages within a framework that is simple to implement and administer. Unity Connection allows you to access and manage voice messages from your email inbox, web browser, Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also offers sophisticated speech-recognition capabilities for hands-free management and powerful Automated Attendant capabilities such as intelligent routing for inbound calls and easily customizable call-screening and message-alert options. The Cisco Unity Connection system runs as a virtual machine that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate as many as 20,000 mailboxes on each server.

Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, integrated messaging, IVR, and greeting functions for small to medium businesses (SMBs) and corporate satellite offices with as many as 500 users. Cisco Unity Express permits you to manage voicemail messages via a Cisco IP Phone display, your web browser, or an email client. Integrated Services Routers for which Cisco Unity Express is offered as a network module or advanced integration module include Cisco's 2800, 2900, 3800, and 3900 families. Progent can provide certified configuration and troubleshooting services for all ISR routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) works with Cisco Unified CM and agent desktop applications like Cisco Finesse to provide automatic call distribution (ACD) features that allow an organization to match customers with the proper sales or support person. Unified CCE or UCCE provides intelligent call routing, computer telephony integration, support for multichannel contact management, call queuing, interactive voice response and consolidated enterprise-wide reporting to simplify the creation and management of a large-scale customer contact center. Cisco products incorporated in Unified CCE's customer contact management ecosystem include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.

Cisco Unified Contact Center Express (Unified CCX or CCX) offers a packaged bundle for building a customer interaction management center for branch or midmarket systems that handle up to 400 agents. Multiple bundles are offered, plus a variety of optional advanced features. Unified Contact Center Express integrates closely with Cisco Unified CM and offers intelligent call routing, contact management, reporting, interactive voice response, and the ability to manage voice, email, chat, and social media inquiries. Unified Contact Center Express comes with Finesse, a web-based desktop agent that requires no client software setup. Optional advanced features include conditional routing, expected-wait-time announcements, and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, commonly known as Single Number Reach (SNR), makes it possible for users to be reached via a single number that rings at the same time on their Cisco IP Phone and their mobile phone. Users can switch live calls between their Cisco IP phone and their mobile phone without disruption. Calls that are not answered can be redirected to a Cisco Unity or Unity Connection account. Users can create personal access lists that determine which calls get extended to different phones.

Prime Collaboration Provisioning
Prime Collaboration Provisioning provides an automated process for first-time installs and for “day 2” moves, adds, changes, and deletions. A user-friendly interface delivers a single view of a user and the subscriber's services. Cisco Prime Collaboration substantially speeds up site rollouts and reduces the effort required to implement future updates. Prime Collaboration also provides advanced analytics including application adoption and usage rates, allowing organizations to make more efficient use of resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco converged communications deployments to communicate with other systems and with clients working outside the firewall. Cisco's portfolio of communication gateways deliver UC services for a broad range of gateway as well as session-border-control applications.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Cisco Expressway Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gatekeeper that enables companies to allow team members, vendors, customers and prospects, or partners who are using different networks, collaboration platforms, or endpoint devices to access to Unified Communication services. Cisco's Expressway collaboration gateway integrates with a Cisco CM system or Cisco Business Edition 6000, or can be accessed through the cloud with Cisco HCS to help make productive collaboration more universal. Important capabilities of Cisco Expressway are:

  • Mobile and Remote Connectivity: Remote workers with any Jabber-compatible client or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on plus Transport Layer Security (TLS) and can connect to all their collaboration workloads (video, business-quality voice, rich content IM, and presence) without the extra step of starting a VPN. Also, telecommuters have the ability to use their Cisco TelePresence endpoints without the need for a VPN, delivering a user environment at home that is identical to the office.
  • Cisco Jabber Guest Support: Cisco Expressway is critical for supporting Cisco's Jabber Guest, which allows “guests” to interact with your organization easily and safely via streamlined browser and mobile video phone calls.
  • Cisco Cloud Access: Expressway can act as a gateway that creates a path between on-premises Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, extensible conferencing experience that seamlessly integrates business-quality voice, video, and data sharing to anyone, at any location, using any endpoint.
  • Interoperability: In case your organization already has non-Cisco video technology, Expressway can help you to migrate efficiently to Cisco technology whenever it makes business sense. Cisco Expressway provides video compatibility with standards-based H.323, H.264 SVC, or SIP environments. Internetworking standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding (SVC) to MPEG-4/H.264 AVC.
Cisco Unified Border Element
Cisco Unified Border Element is an advanced session border gateway that interconnects unified communications systems to the IP PSTN. Beyond offering session border control, Cisco Unified Border Element delivers easy and affordable collaboration beyond the enterprise firewall. Important unified communications functions supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for SIP-media-connected audio conferencing
  • Voice and Video recording
  • SIP-based Call-center and interactive-voice-response solutions
  • Policy-based security evaluation of voice calls
  • Business-to-business telepresence over SIP
CUBE software can be licensed on Cisco IOS control software and can be enabled on many of Cisco's enterprise routers, which include ASR 1000 Series Aggregation Services Routers, the ISR 4000 line, the ISR G2 Series, and several versions of Cisco's 800 fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 (UC500) Series is an early VoIP and unified communications system for small organizations. UC500 models deliver voice, data, voicemail, automated attendant, IP video, firewall, and wireless functionality, work with older Cisco IP Voice endpoints, and support various PSTN connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the centerpiece of a comprehensive unified communications solution

All UC500 series bundles include a desktop switch appliance with 8 Power-over-Ethernet (PoE) ports plus additional foreign exchange stations (FXS) and FXO interfaces, a firewall, and VPN support. Built-in WiFi is an option. User capacity can be increased by connecting with Cisco Catalyst Express switches. Each UC500 offering also comes with licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and incorporate 4 FXS and 4 FXO interfaces. The Cisco UC540 system allows 32 clients and has 8 FXO ports. The Cisco UC560 package supports 48 VoIP clients and 12 FXO ports.

Progent's seasoned VoIP consultants can assist you to support your legacy UC500 VoIP gateway or plan and carry out an efficient migration to a modern IP telephony and voicemail system like Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers online or onsite help from a certified CCIE Collaboration expert to help your business to design, install, administer and troubleshoot converged communications networks based on Cisco Unified Communication technology in an in-house, cloud-based, or hybrid environment. Progent's Cisco-certified consultants have extensive experience supporting Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, communication gateways, tools incorporated into Cisco Catalyst switches and routers. Progent can also provide expertise with technologies like Cisco SRST, CUBE, SIP gateways, CAC, VoIP trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration consultants can in addition assist you to build SIP connectivity environments that include SIP-based IP voice phones and media phones, SIP-based CUBE trunks, SIP conferencing and SIP administration tools via Cisco Unified Communications Manager.

Progent's application programmers can create specialized unified communications software that will enable your company to integrate the telephony capabilities of Cisco Unified Communications Manager into your business processes for enhanced productivity. Progent can analyze your current network and Internet access infrastructure to determine whether your environment is configured to support business-quality IP voice and high-definition video, assist you to select and deploy Cisco products that make sense for your current situation and future growth strategy, and interface your Cisco collaborative communications solution with technology from other vendors. Progent's CISSP-ISSAP certified network security and compliance consultants can assist you to create, implement, and validate a comprehensive security plan for your unified communications solution. Also, Progent can assist your organization to deploy Cisco fault-tolerant technologies like Cisco Unified Survivable Remote Site Telephony (SRST) to provide cost-effective call control redundancy in branch office and home-office sites, and Progent's disaster recovery and business continuity planning consultants can help you develop a viable disaster recovery strategy to protect your crucial communications environment.

Unified Communications Manager/CallManager Migration Consulting
Releases of Cisco Unified Communications Manager 8.6 before 8.6 and all versions of CallManager have reached end-of-life. This means Cisco will no longer enhance, fix, or validate this older software. Security patches for this business-critical product will stop, which in some situations could cause compliance or legal liability issues.

Progent continues to offer premier support services for outdated versions of Cisco Unified CM and Cisco CallManager, but in case your company is still running a legacy release of this critical application your organization should start immediately to prepare for your migration. Progent's Cisco-certified consultants can assist you to upgrade smoothly to the latest version of Cisco Unified Communications Manager and can often save customers as much as 50% off consulting fees compared to competing computer service firms because of Progent's documented procedures and experience in this practice area. By adhering to leading practices, Progent can make sure your organization gets a fast payback on your investment by helping you take full advantage of the new and improved feature set, reduced management and support costs, more productive collaboration capabilities, and tighter security provided by the newest release of Unified CM.

Progent's migration services include ROI assessment, project management or co-management, pilot testing, Cloud integration, setting up collaboration endpoints from Cisco and other suppliers, mobile integration, data protection consulting, streamlined management, disaster recovery planning, network architecture design, training for IT staff and end users, and continuing consulting services and technical support. Progent also offers ultra-affordable upgrade service bundles to make sure your costs are visible and under control.

To see more information about Progent's professional assistance for Cisco products, select a topic:

In order to ask Progent about professional support for Cisco technology, phone 1-800-993-9400 or refer to Contact Progent.



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    Progent's SonicWall firewall consultants can help you integrate, maintain, and troubleshoot SonicWall firewall/VPN devices including the newer SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity consultants can help you incorporate SonicWall firewalls into an end-to-end security plan and build protection into your business processes.

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    Office 365 Exchange Online lets you utilize cloud-based virtual machines, mailboxes and associated email components to lower hardware costs and administrative overhead. You can use Exchange Online to run all your mailboxes, or you can integrate a hybrid architecture that combines on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly remote support to help your organizations to evaluate the potential advantages of Exchange Online, plan a solution that makes sense for your business needs and budget, implement a non-disruptive migration from your current Exchange system to one that incorporates Office 365 Exchange Online, train your IT staff and end users, and deliver as-needed consulting and troubleshooting.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your organization to design and carry out an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Windows Server 2019 offers major improvements in scale, performance, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and container support.

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