Cisco IP Voice ConsultantsSending live voice and video over IP (VoIP and Video over IP) has evolved from simply being being a smart way to cut phone carrier bills to being an indispensable tool for collaboration and productivity. Converged communications, at one time restricted to integrating Internet-based voice calls and faxing on the same platform in order to take the place of traditional PBX systems, today incorporates voice and video, mobility, IM, presence, collaboration services, and more all within a centralized framework that is easy to manage, extensible, secure, fault-tolerant, cost-effective, and intuitive.

Cisco is the global leader in providing solutions for supporting the new model of unified communications (UC). Cisco's UC product line adds to the efficiency of IT systems by cutting operational costs; combining multiple collaboration features with popular software applications to improve user output; supporting teamwork among employees, associates, and suppliers to save time and improve business outcomes; and streamlining the administration of your converged voice and data infrastructure.

Cisco's UC technology include several main product categories:,

  • Call Control Platforms for managing calls and sessions
  • Communications Phones and Softphones to optimize end-user productivity
  • UC Software Applications for simplified access to real-time, chat, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for connecting to public networks and remote users
Progent can provide the online or on-premises services of a Cisco-certified CCIE specialist who can assist organizations of any size to design, install, manage, migrate, expand, relocate, and repair Cisco UC products so you can maximize the competitive value of your communications system. Progent can deliver advanced support for every facet of Cisco's UC solutions including call management software, IP phones and softphones, and immersive telepresence platforms. Progent in addition offers consulting and troubleshooting services for Cisco's rich media-optimized network infrastructure products including ISR routers, Catalyst switches, ASA firewalls, and voice gateways.

Call Processing Software - Unified Communications Manager/CallManager
Cisco IP Communications ConsultantsCisco's call-processing agent is the centerpiece of Cisco's IP Communications system and provides the flexibility to implement a central call-processing model, a decentralized design, or a combination of the two. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) extends corporate phone features to packet telephony products such as VoIP phones, media management products, Voice over IP gateways, and multimedia applications across the network. Unified Communications Manager enables additional voice, video, and data functions such as unified messaging, video conferencing, and collaborative customer communication networks.

The most recent version of Unified Communications Manager, previously known as CallManager, offers a variety of enhancements that speed up ROI by lowering administrative and maintenance expenses, increasing worker productivity, enhancing teamwork, supporting the BYOD model of working, strengthening security, and making efficient utilization of IT resources. Headline new features include automatic dial-plan replication, streamlined certificate control, expanded support for single sign-on (SSO) for managers and end users, hardware-independent call recording, on-the-road access with no need for VPN tunneling, a revamped self-care interface that makes it simple for end users to select their options for all endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

When you implement a central Cisco Unified Communications Manager cluster to manage voice processing for users at remote locations, IT managers can help ensure continuous phone operation through Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for Cisco routers. If a Wide Area Network link breaks, Cisco Survivable Remote Site Telephony incorporated in the router offers basic UC Manager functions until the link is restored. To learn about Progent's consulting support for Cisco ISR routers, see consulting and troubleshooting support for Cisco ISR routers.

For small business networks, branch locations, and retail environments that do not need the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express offers an economical PBX alternative that handles the requirements of locations with as many as 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco router, smaller organizations can rapidly set up a converged voice/data solution.

Cisco's BE6000 is a line of all-in-one platforms that provide fundamental collaboration features including routing, gateway, premium voice/video, messaging, instant messaging and real-time presence, conferencing, and paging support, enabling any user to connect on any endpoint device from anywhere. All versions come preloaded with virtualization and collaboration applications, making implementation quick and easy and reducing cost of ownership for companies with up to 1000 employees. All BE6000 versions come preloaded with virtualization and Unified Communications applications. You can simply enable Unified Communications software applications whenever their needs evolve.

The office-in-a-box Business Edition 6000S supports five preselected UC applications installed on one integrated ISR router/IP gateway/virtualized blade server platform and can handle as many as 150 workers and 300 endpoint devices. The mid-market BE6000M includes four UC application options enabled on a virtualized Cisco UCS C220 M4 server platform and supports as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S includes eight unified communications application options activated on a virtualized Cisco C220 M4 server and can handle as many as 1000 users, 2500 devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager, visit Cisco Unified Communications Manager and CallManager design, configuration, migration and troubleshooting.

IP Phones: VoIP and IP Video Phones
An IP communications endpoint is an end-user device, and can be a hardware handset or a software phone program on a PC or handheld computer. In the Internet Protocol world, every IP endpoint has an Ethernet connection. Voice over IP phones have all of the functions that an ordinary telephone provides, but IP phones often offer extra functions including the ability to access websites or run productivity-enhancing software.

Cisco IP Phones SupportUnlike conventional Private Branch Exchange systems, in a Cisco IP phone environment you can perform almost instant relocations, additions, and modifications. You simply take the IP handset to its new location, plug it into the Ethernet connection, and the phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All user privileges and settings are programmatically replicated, doing away with the expense and hassle of sending support personnel to rewire connections. An additional useful feature is extension mobility, which allows you to sign into any Cisco VoIP device and receive your own phone ID and privileges.

Cisco offers a broad selection of Unified CM phones. Cisco's low-cost Small Business SPA 300 family are basic IP and DECT phones that feature high-quality audio, support for hosted Internet Protocol phone environments or an IP PBX, easy deployment and highly secure remote provisioning, in-service software upgrades, and browser-based set up. The value-priced SPA301 is a single-line VoIP endpoint with no display or speakerphone, a base dialer with one Ethernet port, and a wired handset without a keypad. The SPA302D, designed solely for use with Cisco's SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiple-line wireless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a TFT 176 x 220 pixel color display, and a dial pad with a speakerphone. The SPA303 is an entry-level 3-line SIP-based phone with dual Ethernet ports, a 128x64 monochrome screen and a speaker.

Cisco SPA500 IP Phones Consulting ServicesCisco's SPA500 Series VoIP phones are affordable devices with support for both SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet, and voice conferencing support. Most models have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G has four lines and has four soft buttons. The SPA508G has eight lines and eight programmable buttons. The SPA509G IP Phone supports 12 lines and features 12 programmable buttons. The SPA512G IP Phone supports four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color display, supports five lines, and features five programmable buttons.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices intended for occasional-use settings such as cafeterias, hallways, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 mono screen, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a single-line device without a display and uses a hook switch for transferring a call and conferencing.

Cisco's 7800 Series of economical IP phones are VoIP desktop devices featuring backlit mono displays, four programmable keys, 11 fixed-feature buttons, an Ethernet switch with Class 1 Power over Ethernet, and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All devices in the 7800 Series incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, offered on the advanced 7800 units, cuts after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for common areas as well as for workers with occasional-to-light voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available through an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only unit in the 7800 series that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device intended for administrative staff, call center personnel, and supervisors who have significant call needs.

Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 pixel color screen, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones include a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-based IP phones that features desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated buttons. Cisco's IP Phone 8811 includes a monochrome display and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Cisco Wireless IP Phone Integration SupportCisco's wireless VoIP phones are industrial-grade Wi-Fi handsets intended for workers who are on the move within campus, warehouse, health-care or other venues where management requires user endpoints that provide more control, data security and durability than is possible with the BYOD mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide mobile on-premises workers the advantages of voice over wireless LAN technology in environments with 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone includes a hi-res color display, a durable case designed for shock resistance and compliant with IP67 for dust and splash resistance, extended batteries, a built-in speakerphone, and an integrated Bluetooth radio to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds anti-sparking protection for hazardous environments. The 8821-EX also has a shell fabricated of industry-standard yellow plastics, which makes the device easier to find the event of an emergency. Learn about Progent's Cisco Wireless IP Phone integration and troubleshooting support.

Cisco 9900 Voice over IP Phones Professional ServicesCisco's legacy 9900 line of advanced IP phones integrate high-quality voice with business-grade color video to offer a productive collaborative experience for knowledge professionals and executive management. The two models in this family feature an SD 24-bit color screen, a Bluetooth 2.0 transceiver to work with a broad range of headsets, and a built-in 1 GE Ethernet port. Cisco's EnergyWise power-save function is offered as an option and can lower off-work power draw by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Expansion Modules for adding scalability to customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated Wi-Fi transceiver for deployment with Voice-over-WLAN networks, and 4 customizable touchscreen keys to invoke Cisco Unified Communications functions. The 9971 VoIP phone allows up to 3 IP Expansion Modules for adding scalability to programmable line and function keys.

Unified Communications Application Software
Within Cisco's Unified Communications architecture, IP telephony, IP video, and other converged applications are physically isolated from the call/voice processing mechanism, and they may reside anywhere within the system. A single network infrastructure provides a versatile platform for powerful applications and acts as a firm basis for future convergence-based software. Cisco cooperates with third-party technology vendors to provide a wide range of IP voice and IP video software applications and devices. Cisco also supports the capability to create and manage specialized internal programs.

UC applications offered by Cisco and supported by Progent include:

Jabber is a unified communications client application that supports presence, instant messaging, business-quality voice, high-definition video, voicemail, screen sharing, and online conferencing features for Windows PCs, Apple Macs, tablets plus smartphones. Cisco Jabber is an evolution and combination of the Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with significant improvements in the areas of video capabilities and screen sharing, and extending the collaboration environment to additional platforms and devices. Cisco Jabber works in conjunction with Unified Communications Manager for call and session control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and automated attendant, and WebEX Meeting for conferencing and online meetings.

Because Cisco Jabber is based on key communication protocols, it can interoperate with a broad range of third-party platforms. For instance, XMPP allows Cisco Jabber to trade instant messaging and presence information with various XMPP clients including as Adium for Mac, IBM Sametime, and Microsoft Lync. Jabber capabilities can be accessed from Microsoft Office applications including Microsoft Outlook and Microsoft SharePoint. This broad platform compatibility optimizes output by delivering a common user environment and fully enabling the bring-your-own-device model of networking. Progent offers the services of certified Exchange consultants and Microsoft SharePoint application developers who can help you to integrate Jabber with Microsoft's premier collaboration platforms. Progent also can provide help with Apple iPhone integration as well as Android smartphone integration and management to help you to enhance the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center enables web meetings for users with a browser or almost any desktop or mobile device. Cisco WebEx Meeting Center is offered as software as a service via the Cisco WebEx Cloud. This makes it simple to roll out and expand, reduces the cost of administration, avoids major up-front expenditures, offers high availability and enterprise-class security, and provides fast throughput. Key features include support for sharing discrete content or your whole screen with online participants in real time, the ability to embed rich media into presentations including Microsoft PowerPoint and Flash videos, session and content recording plus editing and playback for training and demonstrations, single sign-on and support for Cisco collaboration products such as Jabber and TelePresence, plus stringent data privacy and encrypted access with tight policy control.

WebEx Meeting Center Online Conferencing Consultants

Cisco WebEx Meeting Center runs on Windows, Apple Mac, and Linux desktops and notebooks and permits mobile users to launch, schedule, and take part in meetings on Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also launch online meetings instantly from Microsoft Office, Outlook, Notes, and a selection of IM solutions.

Cisco TelePresence Portfolio for On-premises Video Conferencing Infrastructure
For medium-size businesses and larger enterprises who wish to create an in-house or hybrid on-premises/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence platforms that deliver high-quality and standards-based teleconferencing for participants with virtually any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs in conjunction with Cisco Unified Communications Manager to deliver multiparty video, audio and content sharing to UC environments and can expand conferences to incorporate cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of how teleconferencing bandwidth and features should be allocated for each attendee, enabling managers to define the precise service level and user experience required for every user. Cisco TelePresence Content Server captures video and presentations for real-time distribution as well as video on demand viewing.

Cisco's Unity Connection Platform and Unity Express for Unified Voice Messaging
The Cisco Unity Connection, an extension of Unified Communications Manager, is a unified voicemail system that accelerates collaboration by offering flexible set of alternatives for retrieving voice messages within a framework that is simple to implement and administer. Unity Connection lets you access and manage voicemail messages from your email inbox, browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also offers sophisticated voice-recognition features for hands and eyes free management and powerful Automated Attendant capabilities that include smart routing for incoming phone calls and custom call-screening and message-notification settings. The Unity Connection platform runs as a fully virtualized system that can be hosted on a BE6000 server or a Cisco SRE 910 router service module and can accommodate up to 20,000 mailboxes per server.

Unity Express (CUE), available in certain Cisco ISR routers, offers affordable voicemail, unified messaging, IVR, and greeting functions for small to medium businesses and enterprise satellite offices with up to 500 voice mailboxes. Unity Express allows users to access and manage voicemail messages using a Cisco Unified IP Phone display, a browser, or your email system. ISR Routers for which Unity Express is available as a network module or advanced integration module include Cisco's 1861, 2800, 2900, and 3900 Series. Progent can provide certified deployment and support services for all Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) works with Cisco CUCM and desktop agent apps such as Finesse to offer automatic call distribution capabilities that allow an organization to connect customers with the proper sales or service agent. Unified CCE or UCCE features smart call distribution, computer telephony integration, multichannel contact management, network-wide call queuing, interactive voice response and consolidated company-wide reporting to simplify the deployment and management of a modern contact center. Cisco platforms supporting UCCE's customer contact management solution include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (CCX) provides an out-of-the-box bundle for building a customer interaction management center for mid-scale systems that handle as many as 400 agents. Several bundles are available, plus a selection of optional enhancements. Cisco Unified CCX works with CUCM and offers smart call routing, contact management, integrated reporting, interactive voice response, and management of voice, email, chat, and social media requests. Cisco Unified CCX comes with Finesse, a browser-based customizable desktop agent that needs no client-side installation. Special options include conditional routing, estimated-wait-time announcements, and workforce quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach (SNR), makes it possible for users to be reached via one number that rings at the same time on their Cisco desktop IP Phone and their cell phone. Users can transfer live calls between their desktop VoIP phone and their cell phone without disruption. Unanswered calls can be transferred to a Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that specify which calls are directed to alternate endpoints.

Prime Collaboration
Cisco Prime Collaboration Provisioning provides an automated platform for first-time deployments and for follow-on moves, additions, changes, and deletions. A user-friendly interface provides a unified view of a subscriber and the user's services. Cisco Prime Collaboration significantly accelerates company-wide installations and reduces the effort needed to implement ongoing updates. Prime Collaboration in addition offers management analytics that show technology adoption and usage trends, enabling organizations to optimize resources and further reduce total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways allow Cisco Unified Communications environments to connect with other systems and with clients operating beyond the firewall. Cisco's line of communication gateways deliver UC services for a broad range of gateway as well as session-border-control applications.

Communications gateways offered by Cisco and supported by Progent include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is a powerful converged media gatekeeper that enables organizations to provide workers, suppliers, customers, or business partners who are working on various outside networks, workgroup platforms, or endpoint equipment to access to Cisco Unified Communication services. The Expressway works with an enterprise Cisco CM deployment or Cisco BE6000, or can be run through the cloud with Cisco Hosted Collaboration Solution to make collaboration more universal. Important capabilities of Expressway are include:

  • Mobile and Remote Access: Off-site workers with any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) as well as Transport Layer Security (TLS) and are able to connect to all their collaboration applications (video, business-quality voice, content IM, and realtime presence) without requiring the extra step of a VPN connection. In addition, teleworkers can use their Cisco TelePresence endpoints without a VPN, delivering a user experience at home identical to the corporate office.
  • Cisco Jabber Guest Support: Expressway is integral for enabling Cisco's Jabber Guest, which allows “guests” to interact with your business easily and securely via streamlined web-browser and mobile video calls.
  • Cisco Cloud Access: Cisco Expressway can function as a gateway that connects between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, extensible conferencing environment that seamlessly combines voice, video, and content sharing to anyone, at any location, using any endpoint.
  • Interoperability: In case your organization already has non-Cisco video systems, Expressway can assist you to migrate efficiently to a Cisco solution when you choose. Cisco Expressway offers video interoperability with standards-based H.323, H.264 Scalable Video Coding (SVC), or SIP systems. Internetworking capabilities supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding to AVC.
Cisco Unified Border Element
Cisco Unified Border Element is a collaboration edge session border controller that interconnects unified communications systems to the IP public switched telephone network (PSTN). In addition to offering session border control, Cisco Unified Border Element (CUBE) delivers simple and affordable collaboration beyond the corporate firewall. Sample collaboration features enabled by CUBE include:
  • WebEx Cloud Connected Audio for high-capacity SIP-media-connected audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) applications
  • Policy-led evaluation of voice calls
  • B2B immersive telepresence over SIP
CUBE software is available for licensing on Cisco IOS control software and can be enabled on many of Cisco's enterprise routers, including ASR 1000 routers, the Cisco ISR 4000 line, the ISR G2, and high-end versions of the 800 Series fixed routers. Cisco's virtualized CUBE, or vCUBE, runs in an ESXi virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) product line is an all-in-one VoIP gateway system for small businesses. UC500 models provide voice, data, voicemail, auto attendant, video, security, and WiFi capabilities, work with older Cisco IP Voice phones, and support various PSTN connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the centerpiece of a complete unified communications ecosystem

All Cisco's UC500 packages include a compact switch with 8 Power-over-Ethernet (PoE) ports and additional FXS and FXO ports, a firewall, and VPN. Built-in WiFi is an option. User capacity can be increased by connecting with Cisco Catalyst Express companion switches. Each UC500 model also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 package supports 32 users and provides 8 foreign exchange office interfaces. The Cisco UC560 package allows 48 VoIP clients and 12 foreign exchange office interfaces.

Progent's seasoned VoIP experts can help you to support your legacy UC500 VoIP system or design and implement a smooth upgrade to a current VoIP solution like Cisco's Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent can provide remote or onsite help from a certified CCIE Collaboration specialist to help you to plan, install, administer and repair unified communications networks based on Cisco Unified Communication products in a centralized, distributed, or hybrid deployment. Progent's Cisco consultants have extensive experience integrating Cisco Unified Communications Manager and Cisco CallManager, VoIP phones and other endpoints, Unified Communications applications like Jabber and WebEx Meeting Center, Cisco's video conferencing technologies, collaboration gatekeepers, tools built into Cisco Catalyst switches and routers. Progent can also provide support for technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 gateways, Call Admission Control, IP voice trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration consultants can in addition help you to create SIP infrastructure solutions that include SIP IP voice phones and media phones, SIP-based CUBE trunks, SIP conferencing and SIP management tools with Cisco Unified Communications Manager.

Progent's application programmers can build specialized unified communications software that will enable your organization to integrate the capabilities of Cisco Unified Communications Manager into your business processes for enhanced efficiency. Progent can evaluate your existing network and Internet connectivity architecture to make sure your environment is optimized to accommodate high-quality VoIP and high-definition video, assist you to choose and install Cisco products appropriate for your current situation and future growth strategy, and interface your Cisco Unified Communications products with products from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to develop, carry out, and test a comprehensive security and compliance plan for your converged communications ecosystem. In addition, Progent can assist you to configure Cisco fault-tolerant mechanisms such as Cisco Unified Survivable Remote Site Telephony to provide affordable call control redundancy in remote-branch and telecommuter sites, and Progent's disaster recovery planning experts can help you develop a viable DR/BC strategy to ensure the availability of your business-critical communications system.

Cisco Unified Communications Manager/CallManager Migration Services
Versions of Cisco Unified CM before 8.6 and all releases of its predecessor CallManager have arrived at end-of-life. This means Cisco Engineering will no longer enhance, repair, or validate the product software. Security updates for this business-critical application will stop, which in some situations could create compliance or even potential liability issues.

Progent continues to offer comprehensive support for outdated versions of Cisco Unified CM and Cisco CallManager, but in case your company is still using an out-of-dated version of this critical application your organization should begin now to plan your upgrade. Progent's collaboration consultants can assist your company to migrate efficiently to the current version of Cisco Unified CM and can typically save customers as much as 50% off consulting service expense versus competing computer service firms thanks to Progent's documented process and experience in this practice area. By adhering to best practices, Progent can make sure your company realizes a fast return on your investment by showing you how to benefit fully from the new and improved features, lower administrative and maintenance expense, more productive collaboration capabilities, and stronger security provided by the current version of Cisco Unified CM.

Progent's upgrade consulting services include return-on-investment assessment, project management or co-management, system testing and validation, Cloud connectivity, setting up collaboration endpoints from Cisco and other vendors, mobile connectivity, security and compliance consulting, management automation, disaster recovery planning, network topology design, training for IT staff and end users, and ongoing consulting services and troubleshooting. Progent also has put together fixed-priced migration packages to keep your costs predictable and under control.

To see more details about Progent's consulting assistance for Cisco technology, select a subject:

If you wish to ask Progent about technical support for Cisco products, call 1-800-993-9400 or go to Contact Progent.

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    Progent can assist businesses of any size to migrate any part of their network infrastructure to Microsoft Azure. This can streamline network management and reduce hardware investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and limitations of various cloud computing architectures supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local applications and resources and make sure you sidestep the common errors small companies make when migrating to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN connections and also to integrate iPhones and iPads and Android smartphones and tablets.

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    important characteristics of Microsoft Dynamics GP software include a modular structure that lets you license only the functionality you require, a standardized architecture built on Microsoft technologies to protect your investment and provide a tightly interconnected environment, enhanced reporting services that permit you to track all activities, income and spending and sales trends, integration with Microsoft Office to enable access to business information, the capability to integrate data from almost any db software or desktop application into Microsoft GP/Great Plains, and an open design that makes it possible to create specialized programs. Progent can show you how to configure and maintain a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can offer expert GP consultants to show you how to turn the advanced features of Dynamics GP accounting into a productive business solution.

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    Microsoft Office 365 Exchange Online lets you utilize cloud-based virtual machines, mailboxes and other Exchange infrastructure to reduce hardware costs and administrative hassle. You can configure Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid architecture that incorporates both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online technical support to help your organizations to evaluate the benefits of Exchange Online, design a solution that aligns with your business needs and IT budget, carry out an efficient move from your existing Exchange organization to one that incorporates Office 365 Exchange Online, train your IT staff and end users, and deliver ongoing consulting and technical support.

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    Progent offers remote and on premises consulting to help your organization with any facet of business intelligence (BI) reporting from troubleshooting or modernizing reports to planning and implementing an advanced business intelligence solution. Progent's management reporting consultants can help you to support your existing BI system, assist you to upgrade databases and applications from a legacy reporting platform to a current solution, and deliver custom remote training tailored to your specific needs. Progent’s management reporting and analytics consultants can provide experience in the leading BI reporting and visualization platforms such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Builder.

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    ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical devices that power your network environment. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity.

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    Progent can help your organization in any phase of your migration to Microsoft Exchange Server 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning HA architecture for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and implementing Hyper-V virtualization; configuring HLB; setting up Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with O365; and setting up Outlook.

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    Progent is looking for a variety of on-staff workers including solutions-driven Microsoft Certified Systems Engineers; network experts who have Cisco CCDP or CCIE credentials; and consultants for fault-tolerant system design with backgrounds in mobile access, wireless networking, high-availability systems, business continuity planning, data preservation, and virtual servers. We are also hiring workstation support technicians, off-site troubleshooting specialists, and CISSP or CISM certified security professionals. We are also hiring experienced managers and administrators who can perform effectively in Progent's high-growth, virtual office environment. Progent works with freelance consultants who have in-depth expertise and working experience in high-demand IT areas beyond Progent's main technical focus. Our Experts Team includes freelance consultants who offer consulting and programming services for strategic solutions that include MRP, Enterprise Resource Planning, or CRM; possess deep expertise with non-Microsoft operating systems such as Linux derivatives, Apple OS, or Solaris, or offer world-class skills in technologies such as telecommunications, web development, Electronic Data Interchange, eCommerce, or database management. Freelance contractors premier by Progent cooperate with our staff professionals to provide end-to-end solutions for small and midsize company networks.

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