Cisco Network Consulting and Support

Exchanging live voice and video over IP (VoIP and Video over IP) has progressed from simply being being a shrewd means to cut phone bills to being an indispensable technology for competitive advantage. Converged communications, once restricted to managing Internet-based voice and faxes on a single platform in order to take the place of expensive PBX systems, now incorporates VoIP and video, mobile communications, messaging, presence, collaboration services, and more all within a single ecosystem that is easy to manage, scalable, protected, fault-tolerant, economical, and user friendly.

Cisco is the global leader in providing the hardware and software infrastructure for supporting the current paradigm of unified communications (UC). Cisco's unified communications product line adds to the productivity of IT systems by cutting operating expenses; integrating multiple collaboration functions with familiar software programs to increase user output; supporting teamwork among employees, associates, and vendors to save effort and improve business results; and streamlining the management of your converged voice and data environment.

Cisco's UC technology include several primary product areas:,

• Call Control Platforms for controlling calls and sessions
• Communications Phones and Softphones to optimize worker engagement
• Unified Communications Software Applications for easy access to real-time, chat, voice and video, voice messages, desktop sharing, and conferencing
• Communications Gateways for accessing public networks and remote users

Call Processing Software - Unified Communications Manager/CallManager
The call-processing agent is the centerpiece of the Cisco IP collaboration infrastructure and gives you the versatility to deploy a centralized call-processing design, a decentralized model, or a mix of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise phone features to packet network devices such as VoIP phones, media management devices, Voice over IP gateways, and mixed media applications across the network. Unified Communications Manager enables additional multimedia functions such as unified messaging, video conferencing, and collaborative client communication networks.

The most recent version of Unified CM, formerly named Cisco CallManager, offers a wealth of improvements that accelerate ROI by lowering management and support costs, increasing user productivity, facilitating teamwork, accommodating the bring-your-own-device (BYOD) style of computing, fortifying security, and allowing efficient utilization of network infrastructure. Top new features include Global Dial Plan Replication (GDPR), simplified certificate management, extended support for standards-based single sign-on (SSO) for managers and end users, device-agnostic call recording, on-the-road access without requiring VPN tunneling, a new self-care interface that makes it simple for users to select their preferences for all of their endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

In cases where you implement a centralized Unified Communications Manager cluster to manage call processing for users at distributed sites, IT managers can help achieve continuous phone service through Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for routers. If a Wide Area Network connection fails, Cisco SRST in the router provides core Cisco UC Manager services until the link is returned. For a description of Progent's consulting support for Cisco ISR routers, refer to consulting and troubleshooting services for Cisco ISR routers.

For small business networks, branch locations, and retail deployments that do not need the full functionality offered by Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express offers a budget-friendly solution that meets the needs of sites with up to 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco router, smaller organizations can quickly deploy a unified voice and data environment.

The Cisco BE6000 is a family of one-stop solutions that offer essential unified communications capabilities including routing, IP gateway, premium voice and video, messaging, chat and presence, conferencing, and paging services, allowing any user to collaborate on any endpoint device from any place. All versions are delivered preconfigured with virtualization and UC applications software, making implementation quick and easy and cutting cost of ownership for organizations with as many as 1000 employees. All BE6000 versions are delivered preloaded with a virtualization hypervisor and Unified Communications applications. Organizations can instantly activate collaboration software applications as their needs evolve.

The small-scale BE6000S supports five fixed collaboration software applications installed on one combination 2921V ISR router/IP gateway/virtualized blade server device and supports a maximum capacity of 150 users and 300 devices. The medium-scale BE6000M supports 4 unified communications software application options activated on a single virtualized Cisco C220 M4 server and can handle as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports eight UC software application options enabled on a single virtualized Cisco C220 M4 server platform and has the ability to support as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's support for Unified Communications Manager (CallManager), see Unified Communications Manager (CUCM) and CallManager planning, configuration, upgrades and technical support.

Cisco IP Phones: VoIP and IP Media Phones
An IP communications endpoint is a user device, and can be a hardware phone set or a soft phone program on a PC or mobile computer. In the IP world, each VoIP handset or soft phone is Ethernet connected. Voice over IP phones offer all of the features that an analog telephone has, but IP phones often have additional functions such as the ability to connect to the web or host business software.

In contrast to traditional Private Branch Exchange systems, in a Cisco IP phone network you can implement virtually instant moves, adds, and modifications. You simply move the VoIP phone to your new spot, attach it to the Ethernet connection, and the phone announces itself with Cisco Unified Communications Manager. All client privileges and configurations are programmatically replicated, doing away with the expense and delay of sending technicians to rewire connections. An additional helpful feature is extension mobility, which enables you to sign into any Cisco IP device and receive your own phone number and privileges.

Cisco provides a broad selection of collaboration phones. The low-cost SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications phones that feature high-quality voice, support for hosted IP telephony environments or an IP PBX, easy deployment and safe online installation, zero-downtime software updates, and web-based configuration. The value-priced SPA301 is a single-line VoIP phone with no display or speakerphone function, a base dialer with one Ethernet port, and a wired handset without a keypad. The SPA302D, designed solely for use with Cisco's SPA232D DECT ATA, is a multiple-line wireless Digital Enhanced Cordless Telecommunications (DECT) handset that supports 10-lines, a TFT 176 x 220 pixel color display, and a dial pad with a speakerphone. Cisco's SPA303 is an entry-level 3-line SIP-based IP phone with two Ethernet ports, a 128x64 monochrome graphical display and a speakerphone.

Cisco's SPA500 family IP phones are affordable endpoints with support for both SIP and SPCP call control protocols, two integral switch ports, speakerphones, built-in web servers, PoE, and voice conferencing capability. Most versions have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no hi-res screen. The SPA502G has a single line and has no soft keys. The SPA504G IP Phone supports four lines and has four programmable keys. The SPA508G has eight lines and eight programmable buttons. The SPA509G VoIP phone supports 12 lines and features 12 programmable keys. The SPA512G VoIP phone supports four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 pixel color display, supports five lines, and features five programmable buttons.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints designed for infrequent-use environments such as cafeterias, hallways, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome non-backlit screen, an integrated Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a single-line device with no display and uses a hook switch for transferring a call and joining a conference.

The 7800 line of economical IP phones are VoIP devices with backlit mono displays, four programmable buttons, 11 fixed-feature keys, an Ethernet switch with PoE, and a speakerphone. Cisco's 7800 Series support only the SIP signaling protocol. All devices in Cisco's 7800 line incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio solution. Cisco's EnergyWise power-save technology, available on the higher end 7800 units, cuts after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for shared areas and for workers with infrequent voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is available via an extra-cost handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only device in the 7800 line to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device intended for administrators, call center personnel, and managers who have heavy voice communications needs.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 pixel color display, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch screen and four programmable buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable keys.

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that features desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 fixed-feature buttons. The Cisco IP Phone 8811 includes a backlit mono screen and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Cisco's wireless IP phones are industrial-grade wireless handsets intended for professionals who are on the move within office, hospitality, health-care or other environments where management requires user endpoints that provide more administrative control, security and durability than is achievable with the BYOD (Bring-Your-Own-Device) style of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer on-the-move onsite workers the advantages of voice over wireless LAN (VoWLAN) communications in workplaces with 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless VoIP Phone features a 2.4 inch color display, a durable case rated Mil-SPEC 810G to withstand dropping and IP67 for dust and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and a Bluetooth radio for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds spark suppression for use in potentially combustible environments. The 8821-EX also features a case made out of industry-standard yellow plastics, which makes the device easier to find the event of an emergency. Find out about Progent's Wireless VoIP Phone integration consultants.

Cisco's discontinued 9900 Series of advanced IP phones integrate high-definition voice with high-resolution color screens to provide a rich multimedia unified communications solution for knowledge professionals and executives. The two IP phones in the 9900 line have an SD 640x480 pixel color display, a Bluetooth transceiver to work with a wide choice of headsets, and an integrated 1 GE Ethernet switch. Cisco's Power Save function is offered as an option and can lower off-hour energy draw by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Expansion Modules for adding customizable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi radio for deployment with wireless networks, and four customizable touchscreen keys to invoke Cisco UC features. The 9971 supports up to 3 Cisco IP Color Key Expansion Modules for adding programmable line and function keys.

Unified Communications Application Software
Under Cisco's Unified Communications platform, IP phone, video, and other converged applications are independent from the call/voice processing mechanism, and they may be at any location within the network. A cohesive network framework provides an open environment for powerful applications and provides a firm foundation for downstream convergence-based applications. Cisco cooperates with third-party IT industry partners to provide a wide selection of IP telephony and IP video applications and products. Cisco also supports the capability to develop and manage customized internal applications.

Collaborative application software offered by Cisco and supported by Progent's consultants include:

Jabber
Jabber is a converge media application that provides presence, instant messaging, voice, HD video, voicemail, screen sharing, and online conferencing capabilities for Windows PCs, Macs, tablets and smartphones. Cisco Jabber is an evolution and combination of the Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with important improvements to HD video capabilities and desktop sharing, and extending the collaboration environment to additional operating systems and endpoint hardware. Jabber works in conjunction with Cisco Unified CM for call management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for online meetings.

Since Cisco Jabber utilizes popular communication standards, it can communicate with a wide range of third-party products. For instance, Extensible Messaging and Presence Protocol enables Jabber to exchange instant messaging and presence information with a variety of XMPP clients including as Adium, IBM Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber capabilities are available from Microsoft Office applications such as Outlook and SharePoint. This broad platform compatibility maximizes productivity by providing a common user experience and accommodating the BYOD paradigm of computing. Progent can provide the assistance of certified Exchange consultants and Microsoft SharePoint programmers who can assist you to integrate Jabber with Microsoft's popular collaboration products. Progent also offers expertise with iPhone integration and management and Android phone and tablet integration to assist you to enhance the business value of your BYOD ecosystem.

WebEX Meeting Center
WebEX Meeting Center provides online conferencing for users with a web browser or virtually any PC or mobile computer. Cisco WebEx Meeting Center is delivered as SaaS via the Cisco WebEx Cloud. This makes it simple to roll out and expand, streamlines management, eliminates high up-front expenditures, features high availability and enterprise-grade security, and delivers fast throughput. Important capabilities include the ability to share specific content or an entire screen with remote attendees in real time, the capability to add multimedia into your presentations including PowerPoint and Flash videos, session recording plus editing and playback for training and demonstrations, single sign-on and integration with Cisco collaboration products like Jabber and Cisco TelePresence, plus strong data protection and encrypted connections with tight policy control.

Cisco WebEx Meeting Center works with Microsoft Windows, Apple Mac, and Linux-powered desktops and notebooks and allows mobile workers to start, calendarize, and attend conferences on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also launch online meetings with a few clicks from Microsoft Office, Outlook, Notes, and a selection of IM applications.

Cisco TelePresence Portfolio for On-premises Teleconferencing Infrastructure
For medium-size businesses and enterprises who wish to create an on-premises or hybrid in-house/cloud solution for video conferencing, Cisco provides a selection of Cisco TelePresence software and equipment that deliver high-definition teleconferencing for attendees with almost any endpoint device at any site. Cisco TelePresence Server is an expandable video conferencing bridge that runs with Cisco Unified CM to bring multiparty video, audio and content sharing to UC deployments and can extend meetings to support cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of how conferencing bandwidth and features should be allocated for every individual participant, allowing administrators to define the precise service level and user experience required for each user. Cisco TelePresence Content Server captures video and presentations for real-time distribution as well as video on demand playback.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
The Cisco Unity Connection, an extension of Cisco Unified Communications Manager, is a converged voice messaging solution that accelerates teamwork by offering flexible set of options for retrieving calls and messages within a framework that is simple to deploy and maintain. Cisco Unity Connection allows you to read and manage your voicemail from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also provides sophisticated voice-recognition features for hands-free operation and extensive Automated Attendant capabilities that include intelligent routing for inbound phone calls and custom call-filtering and message-alert settings. The Unity Connection platform operates as a fully virtualized system that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can support up to 20,000 voice mailboxes per server.

Unity Express (CUE), offered in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, IVR, and greeting services for small to mid-size businesses (SMBs) and enterprise satellite locations with up to 500 users. Cisco Unity Express permits users to manage voicemail using a Cisco IP Phone screen, your web browser, or your email client. Integrated Services Routers for which Unity Express is offered as a network module include Cisco's 1861, 2800, 2900, 3800, and 3900 Series. Progent can provide certified configuration and support services for all Cisco routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) works with Unified Communications Manager and agent desktop applications like Cisco Finesse to offer automatic call distribution capabilities that allow an organization to connect customers with the appropriate sales or service agent. Unified CCE or UCCE provides intelligent call distribution, computer telephony integration, multichannel contact management, network call queuing, IVR and consolidated company-wide reporting to streamline the creation and management of a modern contact center. Cisco platforms supporting UCCE's client contact management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Cisco Unified Contact Center Express (Unified CCX or CCX) offers a packaged solution for building a customer contact center for branch or midmarket systems that handle as many as 400 agents. Multiple bundles are offered, plus a variety of special options. Cisco Unified Contact Center Express integrates closely with Cisco Unified Communications Manager and offers intelligent call distribution, client management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media requests. Cisco Unified Contact Center Express includes Finesse, a browser-based customizable desktop agent that needs no client software setup. Optional enhancements include call-in-queue, projected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly known as Single Number Reach (SNR), allows users to be called from a single phone number that rings at the same time on their Cisco VoIP Phone and their mobile phone. Users can switch live calls between their Cisco IP phone and their mobile phone seamlessly. Calls that are not answered can be transferred to a Cisco Unity or Cisco Unity Connection account. Users can create their own access lists that specify which calls are extended to alternate phones.

Cisco Prime Collaboration Provisioning
Prime Collaboration provides an automated process for initial deployments as well as for “day 2” moves, adds, changes, and deletions. A user-friendly console provides a unified look at a subscriber and the subscriber's services. Prime Collaboration Provisioning substantially speeds up site installations and reduces the effort needed to implement future updates. Prime Collaboration also offers advanced analytics that show application adoption and usage trends, enabling administrators to make more efficient use of resources and further lower total cost of ownership.

Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco converged communications environments to communicate with other systems and with clients working outside the firewall. Cisco's line of gateways deliver unified communications support for a broad range of gateway as well as session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is a powerful collaboration gatekeeper that allows companies to allow employees, suppliers, customers and prospects, or business partners who are using different network environments, collaboration platforms, or endpoint devices to access to Unified Communication services. Cisco's Expressway gateway works in conjunction with a Cisco CM deployment or Cisco Business Edition 6000, or can be run via the cloud with Cisco Hosted Collaboration Solution to make collaboration more universal. Key capabilities of Expressway are are:

• Mobile and Off-site Access: Remote users who have any Jabber-supported device or teleworkers with Cisco TelePresence endpoints get the convenience of single-sign-on as well as Transport Layer Security (TLS) and are able to access all their collaboration workloads (high-definition video, voice, data IM, and presence) without the inconvenience a VPN connection. In addition, telecommuters have the ability to utilize their Cisco TelePresence endpoints without a VPN, providing a user environment at home identical to the corporate office.
• Cisco Jabber Guest Support: Cisco Expressway is required for supporting the Cisco Jabber Guest, which permits “guests” to interact with your organization easily and securely via streamlined browser and mobile multimedia calls.
• Cisco Cloud Access: Cisco Expressway can function as a gateway that connects between onsite Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Expressway offers an advanced, extensible teleconferencing experience that transparently combines business-quality voice, HD video, and data sharing to any client, anywhere, using any endpoint.
• Interoperability: If your company already has third-party video systems, Cisco Expressway can help you to migrate efficiently to Cisco products when you choose. Cisco Expressway offers video interoperability with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) environments. Gateway capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 Scalable Video Coding to AVC/H.264.

• Cisco WebEx Cloud Connected Audio (CCA) for SIP-based audio conferencing
• Voice and Video recording
• SIP-based Call-center and IVR solutions
• Policy-based evaluation of voice calls
• B2B teleconferencing over SIP

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 Series is an all-in-one VoIP and unified communications appliance and software package for small organizations. UC500 models provide voice, data, voicemail, auto attendant, IP video, security, and WiFi functionality, run with older generation Cisco VoIP phones, and support various PSTN connections.

All of UC500 series bundles include a compact switch with 8 PoE interfaces and additional foreign exchange stations (FXS) and foreign exchange office (FXO) interfaces, a firewall, and VPN. Integrated WiFi is optional. User capacity can be increased by connecting with Cisco Catalyst Express companion switches. Each UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 FXS and 4 FXO interfaces. The Cisco UC540 system allows 32 clients and has 8 foreign exchange office interfaces. The Cisco UC560 package supports 48 users and 12 FXO ports.

Progent's Cisco-certified VoIP experts can help you to support your legacy UC500 VoIP system or plan and carry out an efficient migration to a modern IP telephony and voicemail solution such as Cisco's cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent can provide online or onsite help from a certified CCIE Collaboration specialist to help your business to design, deploy, manage and repair converged communications networks that incorporate Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco engineers have in-depth backgrounds with Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and other endpoints, UC applications like Jabber and Unity Connection, Cisco's video conferencing technologies, collaboration gatekeepers, utilities built into Cisco switches and routers. Progent can also provide expertise with related technologies like Cisco SRST, CUBE, H.323 gateways, Call Admission Control, VoIP trunks, various signaling protocols, and AVVID. Progent's SIP infrastructure experts can in addition assist you to create SIP connectivity solutions that incorporate SIP-based VoIP phones and media endpoints, SIP-based CUBE trunks, and SIP administration tools with Cisco Unified CM.

Progent's custom application developers can build specialized IP telephony applications that will help your organization to incorporate the capabilities of Cisco Unified Communications Manager into your business processes for increased productivity. Progent can evaluate your current network and Internet access infrastructure to determine whether your system is optimized to accommodate business-quality Voice over IP and high-definition video, help you to select and install Cisco hardware and software that make sense for your present situation and downstream expansion plans, and integrate your Cisco Unified Communications solution with products from other vendors. Progent's CISSP-ISSAP certified network security consultants can assist you to create, implement, and test a comprehensive security and compliance strategy for your converged communications solution. Also, Progent can assist your organization to deploy Cisco fault-tolerant mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) for cost-effective call control backup in remote-branch and home-office sites, and Progent's disaster recovery planning experts can help you develop a sensible DR/BC plan to protect your crucial communications system.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Releases of Cisco Unified Communications Manager 8.6 before 8.6 and all versions of its predecessor CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to enhance, repair, or validate the product software. Security updates for this business-critical application will end, which in some situations could create regulatory compliance or potential liability problems.

Progent will continue to provide comprehensive support for outdated releases of Unified Communications Manager and CallManager, but in case your business is still using a legacy release of this pivotal application your organization should start now to prepare for your migration. Progent's collaboration consulting professionals can assist you to upgrade efficiently to the latest version of Unified CM and can often save customers as much as 50% off consulting service expense compared to most IT service firms because of Progent's documented procedures and experience in this area. By adhering to best practices, Progent can ensure that your business sees a fast payback on your investment by helping you benefit fully from the new and improved feature set, reduced management and support expense, more engaging collaboration, and stronger security offered by the newest version of Unified Communications Manager.

Progent's upgrade consulting services include ROI analysis, project management or co-management, system testing, Cloud connectivity, setting up collaboration endpoints from Cisco and other providers, mobile integration, data protection consulting, management automation, business continuity planning, network infrastructure design, training for IT staff and end users, and continuing consulting and technical support. Progent also offers fixed-priced upgrade packages to keep your costs predictable and affordable.

To find out additional details concerning Progent's consulting support for Cisco products, choose a subject:

• Overview of Progent's Cisco Engineering Services
• Timely Online Assistance from a CCIE Consultant
• Cisco Firepower NGFW Series Firewalls: Integration and Troubleshooting Support
• Cisco ASA 5500-X Series Firewall with Firepower Services: Configuration and Management Support
• ASA 5500 Firewall Management Services
• PIX 500 Firewall Engineering Support
• Cisco Routers Consulting Support
• Cisco Wireless Deployment Services
• Aironet Access Points Consulting Support
• Cisco Small Business Wireless Access Points Deployment Services
• Cisco Wireless Controllers Consultants
• Cisco Meraki APs Engineering Expertise
• Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Consulting and Troubleshooting
• Cisco Jabber Integration Expertise
• Cisco Catalyst Switches Configuration and Maintenance Expertise
• Nexus Switches Configuration and Maintenance Expertise
• Meraki Switches Support and Troubleshooting Expertise
• Cisco VPN and Security Setup and Troubleshooting Assistance
• SIP and CUBE Infrastructure Solutions: SIP Trunks and Cisco CUBE Integration Expertise
• Design Expertise for Cisco-powered Data Centers
• Infrastructure Design Services for Service Providers
• Remote Management Solutions for Cisco-based Infrastructure

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