Cisco IP Voice ConsultingExchanging live voice and video over IP has progressed from simply being being a smart method to reduce phone bills to being a required technology for collaboration and productivity. Unified IP communications, once restricted to managing Internet-based voice calls and faxing on one network platform in order to replace traditional PBX equipment, now encompasses voice and video, mobility, messaging, presence, services, and more within a centralized framework that is manageable, scalable, highly secure, resilient, economical, and user friendly.

Cisco is the global leader in providing the hardware and software infrastructure required to support the modern model of unified communications (UC). Cisco's UC product line enhances the productivity of information systems by cutting operating costs; combining rich media features with popular software programs to improve user output; supporting collaboration among employees, associates, and vendors to save time and improve business outcomes; and streamlining the administration of your communications ecosystem.

Cisco's UC technology cover these primary product categories:,

  • Call Control Platforms for controlling rich media calls and sessions
  • Collaboration Endpoints to optimize end-user engagement
  • Unified Communications Software Applications for simplified access to presence, chat, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for providing connectivity with public networks and telecommuters
Progent offers the remote or on-premises services of a certified CCIE expert who can help businesses of all sizes to plan, install, manage, migrate, expand, relocate, and repair Cisco unified communications products so that you highest competitive advantage of your UC system. Progent can deliver world-class support for every element of Cisco's UC solutions such as call processing and control software, IP phones and softphones, and immersive telepresence software. Progent in addition provides expertise for Cisco's realtime media-optimized infrastructure such as Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call Control Software - Unified Communications Manager/CallManager
Cisco IP Communications Consulting and SupportThe call-processing agent is the heart of Cisco's IP Communications portfolio and provides the flexibility to implement a centralized call-processing design, a decentralized design, or a combination of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) extends corporate phone capabilities to packet products such as IP phones, media processing devices, Voice over IP gateways, and mixed media applications throughout the network. Unified Communications Manager supports additional voice, video, and data services such as unified messaging, multimedia conferencing, and group-based customer communication networks.

The most recent release of Unified CM, formerly branded CallManager, offers a wealth of improvements that expedite ROI by lowering management and support expenses, increasing user output, enhancing teamwork, accommodating the BYOD style of working, strengthening security, and allowing optimal utilization of IT infrastructure. Top innovations include Global Dial Plan Replication (GDPR), simplified certificate control, expanded support for standards-based single sign-on (SSO) for administrators and users, device-agnostic call recording, mobile access without the need for VPN, a revamped self-provisioning interface that makes it easy for workers to manage their options and preferences for all devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a centralized Unified Communications Manager cluster to control voice processing for users at distributed sites, IT managers can help achieve non-stop call operation through Cisco Survivable Remote Site Telephony, an IOS Software image for routers. If a Wide Area Network connection fails, Cisco SRST in the router provides basic Cisco UC Manager capabilities until the connection is returned. To learn about Progent's consulting support services for Cisco routers, see consulting and troubleshooting support for Cisco routers.

For small business networks, branch locations, and retail deployments that do not need the complete feature set available from Unified CM, Unified Communications Manager Express, formerly known as CallManager Express provides a cost-effective solution that handles the requirements of sites with up to 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco router, smaller organizations can rapidly deploy a unified voice and data solution.

Cisco's Business Edition 6000 is a line of one-stop platforms that provide essential collaboration capabilities including routing, gateway, premium voice and video, messaging, instant messaging and presence, conferencing, and paging support, enabling any end user to connect on any endpoint from anywhere. All versions come packaged preconfigured with a virtualization hypervisor and collaboration applications software, making implementation quick and easy and cutting cost of ownership for organizations with up to 1000 workers. All BE6000 systems come preloaded with virtualization and collaboration applications software. Organizations can instantly enable UC software applications as their requirements evolve.

The office-in-a-box BE6000S supports five fixed unified communications software applications installed on one integrated 2921V router/gateway/virtualized E1600 M2 server device and supports a maximum capacity of 150 workers and 300 devices. The mid-market BE6000M supports four unified communications application options enabled on a virtualized C220 M4 server and can handle a maximum capacity of 1000 workers, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S includes 8 UC software application options enabled on a virtualized Cisco UCS C220 M4 server and has the ability to support up to 1000 workers, 2500 devices, and 100 contact center agents.

For more information about Progent's support for Unified Communications Manager, see Unified Communications Manager and Cisco CallManager planning, configuration, upgrades and technical support.

IP Phones: VoIP and IP Media Endpoints
An IP communications endpoint is an end-user instrument, either a physical phone or a soft phone program that runs on a desktop or mobile computer. In the Internet Protocol world, each IP handset or soft phone is Ethernet connected. IP phones have all of the features that an ordinary phone handset has, but IP phones often provide additional functions including the ability to connect to websites or run business applications.

Cisco IP Phones ConsultantsIn contrast to traditional Private Branch Exchange systems, in a Cisco IP communications network you can implement virtually instantaneous relocations, additions, and modifications. You merely move the IP phone to your new spot, plug it into the Ethernet connection, and the IP phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All client rights and settings are automatically replicated, eliminating the expense and delay of dispatching technicians to rewire connections. Another useful feature is location independence, which enables you to log into any Cisco VoIP device and get your personal phone ID and rights.

Cisco offers a wide selection of VoIP handsets. The entry-level Small Business SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications screenless or monochrome devices that feature wide-band voice, support for hosted IP telephony systems or an IP private branch exchange, simple installation and secure online provisioning, in-service software upgrades, and web-based configuration. The low-end SPA301 is a single-line VoIP phone with no display or speakerphone, a base dialer with one Ethernet connector, and a wired handset without a keypad. The SPA302D, designed exclusively for operation with the Cisco SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiline cordless DECT IP phone that offers 10-lines, a 176 x 220 color display, and a dial pad with a speakerphone. Cisco's SPA303 is an economical three-line IP phone with two switched ports, a 128x64 mono display and a speakerphone.

Cisco SPA500 Series IP Phones Integration and SupportThe SPA500 line VoIP phones are low-cost devices that support SIP and SPCP call control protocols, two switch ports, speakerphones, built-in web servers, PoE, and conferencing support. Most versions have a 128 x 64 pixel mono screen display, The SPA501G has eight lines and has eight programmable buttons but no LCD screen. The SPA502G has a single line and has no programmable buttons. The SPA504G VoIP phone supports four lines and has four soft buttons. The SPA508G IP Phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and features 12 soft buttons. The SPA512G has four lines, no programmable buttons and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has soft keys, and supports Gigabit Ethernet. The high-end SPA525G2 VoIP phone has a 320 x 240 pixel color display, supports five lines, and includes five soft keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints intended for occasional-use settings such as cafeterias, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome screen, an integrated Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a one-line device with no display and requires a hook switch for transferring a call or joining a conference.

The 7800 line of value-priced IP phones are VoIP endpoints with backlit mono displays, four soft buttons, 11 fixed-feature buttons, an integral Ethernet switch with PoE, and an integral speakerphone. The 7800 Series support only the SIP signaling protocol. All devices in Cisco's 7800 Series feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, offered on the advanced 7800 models, cuts off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone designed for shared areas and for workers with infrequent voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available via an extra-cost handset. Cisco's IP Phone 7821 is a two-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only unit in the 7800 line to support Gigabit Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line device targeted for administrative staff, contact center personnel, and managers who have heavy voice communications requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 pixel color display, a Gigabit Ethernet switch, Class 3 Power over Ethernet (PoE), 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones include a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a line of SIP-based endpoints that features desktop units, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated buttons. Cisco's IP Phone 8811 features a monochrome screen and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration ConsultantsCisco's wireless VoIP phones are industrial-grade wireless devices intended for professionals who are on the move within campus, warehouse, health-care or other environments where management wants user endpoints that offer more control, data security and durability than is possible with the BYOD mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones offer on-the-move on-premises workers the benefits of voice over wireless LAN technology in environments with 802.11x Wi-Fi. Cisco's 8821 Wireless IP Phone features a hi-res color screen, a durable case designed to withstand dropping and compliant with IP67 for particulate and moisture resistance, long-life batteries, a full-duplex speakerphone, and a Bluetooth 4.0 radio for hands-free operation with wireless headsets. The 8821-EX Wireless VoIP Phone adds anti-sparking protection for potentially combustible environments. The 8821-EX also features a case composed of industry-standard yellow plastics, which makes the device easy to find in an emergency. Learn about Progent's Cisco Wireless IP Phone integration support.

Cisco 9900 Series VoIP Phones HelpCisco's discontinued 9900 line of powerful VoIP endpoints combine high-quality voice with business-grade color video to offer a rich multimedia unified communications solution for managers and executives. Both models in the 9900 family have a Standard Definition 24-bit color display, a Bluetooth 2.0 radio to support a wide range of headsets, and an integrated 1 GE Ethernet switch. Cisco's EnergyWise power-save function is offered as an option and can cut off-work power draw by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Expansion Modules for expanding programmable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi radio for connecting to wireless environments, and four programmable touchscreen keys to access Cisco Unified Communications features. The 9971 IP phone supports up to 3 IP Color Key Expansion Modules for adding scalability to customizable line and function keys.

Cisco Unified Communications Application Software
Within Cisco's Unified Communications platform, IP voice, IP video, and other converged applications are physically independent from the call- and voice-processing mechanism, and they may be at any location within the system. A single connectivity infrastructure offers an open environment for feature-rich applications and serves as a solid foundation for downstream convergence-based software. Cisco works with leading technology companies to provide a broad selection of IP voice and IP video applications and products. Cisco also supports the ability to create and manage specialized internal applications.

Collaborative applications available from Cisco and supported by Progent's consultants include:

Jabber
Jabber is a converge media client application that provides presence, IM, business-quality voice, video, voicemail, desktop sharing, and real-time conferencing functions for PCs, Apple Macs, iPads and Android tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with important enhancements in the areas of video features and screen sharing, and extending the team experience to more platforms and endpoint hardware. Cisco Jabber works with Cisco Unified Communications Manager for call control, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing.

Because Jabber is based on popular communication protocols, it can communicate with a broad range of non-Cisco platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Jabber to trade IM and presence data with other XMPP clients such as Adium, Sametime, and Microsoft Lync. Jabber collaboration features are available from Microsoft Office applications including Outlook and SharePoint. This extensive platform support maximizes output by delivering a common user experience and accommodating the bring-your-own-device paradigm of computing. Progent offers the assistance of Microsoft-certified Exchange consultants and SharePoint experts who can show you how to integrate Jabber with Microsoft's premiere collaboration products. Progent also offers expertise with Apple iPhone integration and management as well as Google Android phone integration to assist you to increase the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides web conferencing for participants using a browser or virtually any desktop or handheld device. WebEx Meeting Center is delivered as SaaS through the Cisco WebEx Cloud. This makes it simple to deploy and scale, streamlines administration, eliminates heavy initial expenditures, offers high availability and enterprise-grade data protection, and provides fast throughput. Key capabilities include the ability to share specific content or your entire screen with remote participants in real time, the capability to embed multimedia into your presentations including Microsoft PowerPoint and Flash animations, session recording plus playback for training, single sign-on and support for Cisco collaboration applications like Jabber and TelePresence, plus stringent data protection and encrypted connections with strict policy management.

WebEx Online Conferencing Consulting and Support

Cisco WebEx Meeting Center runs on Windows, Mac, and Linux PCs and allows mobile workers to launch, schedule, and attend conferences on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also launch online conferences with a few clicks from Microsoft Office, Microsoft Outlook, Notes, and a variety of instant messaging solutions.

Cisco TelePresence Products for In-house Video Conferencing Environments
For medium-size businesses and larger enterprises who wish to build a local or hybrid on-premises/cloud solution for teleconferencing, Cisco provides a selection of Cisco TelePresence products that deliver high-quality teleconferencing for attendees with almost any IP endpoint at any location. Cisco TelePresence Server is an expandable video conferencing bridge that works with Cisco Unified CM to deliver multiparty video, audio and content sharing to converged environments and can extend meetings to incorporate cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of the way teleconferencing bandwidth and features should be rationed for each participant, enabling managers to specify the precise service level and experience needed for each user. Cisco TelePresence Content Server captures video conference presentations for real-time distribution and on-demand viewing.

Cisco's Unity Connection Platform and Unity Express for Unified Voice Messaging
Cisco's Unity Connection, an extension of Unified Communications Manager, is a converged voice messaging solution that accelerates teamwork by offering a variety of options for accessing calls and messages within an environment that is simple to deploy and maintain. Cisco Unity Connection lets you access and manage your voicemail from your email inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Unity Connection also provides sophisticated speech-recognition features for hands and eyes free operation and extensive Automated Attendant features that include intelligent routing for incoming calls and custom call-filtering and message-alert settings. The Cisco Unity Connection platform operates as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can support as many as 20,000 mailboxes on each server.

Unity Express (CUE), available in certain Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, IVR, and automated-attendant functions for small to medium businesses and enterprise satellite offices with up to 500 users. Cisco Unity Express allows you to manage voicemail via a Cisco IP Phone display, your web browser, or an email system. Cisco routers for which Cisco Unity Express is available as a network module include Cisco's 2800, 2900, and 3900 families. Progent can provide comprehensive configuration and troubleshooting services for all Integrated Services Routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with CUCM and desktop agent applications like Finesse to offer automatic call distribution features that allow an organization to match customers with the appropriate salesperson or service representative. UCCE offers smart call distribution, computer telephony integration (CTI), support for multichannel contact management, network call queuing, IVR and advanced enterprise-wide reporting to simplify the deployment and management of a modern contact center. Cisco platforms supporting UCCE's customer interaction management ecosystem include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.

Unified Contact Center Express (CCX) offers a packaged solution for creating a customer contact center for mid-scale deployments that handle as many as 400 agents. Multiple bundles are available, plus a variety of special options. Unified Contact Center Express works with Cisco CUCM and provides smart call distribution, client management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media inquiries. Cisco Unified CCX includes Cisco Finesse, a web-based desktop agent that requires no client-side installation. Special options include conditional routing, expected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach (SNR), makes it possible for users to be called via one phone number that rings at the same time on their Cisco VoIP Phone and their mobile phone. Users can switch live conversations between their desktop VoIP phone and their smartphone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Unity Connection voicemail account. Users can create personal access lists that determine which calls get extended to alternate phones.

Prime Collaboration Provisioning
Prime Collaboration offers an automated process for first-time installs and for follow-on moves, additions, changes, and deletions. A user-friendly interface delivers a single view of a subscriber and the subscriber's services. Prime Collaboration Provisioning significantly accelerates company-wide rollouts and minimizes the effort needed for future changes. Prime Collaboration in addition provides advanced analytics that show technology adoption and usage trends, allowing administrators to optimize IT resources and further lower TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco converged communications environments to connect with public networks and with clients operating beyond the corporate firewall. Cisco's line of communication gateways provide unified communications support for a broad range of gateway and session-border-control applications.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Expressway Converged Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gateway that enables organizations to allow colleagues, suppliers, customers and prospects, or partners who are working on various outside network environments, workgroup applications, or endpoint devices to access to Cisco Unified Communication features. Cisco's Expressway integrates with a Cisco Communications Manager system or Cisco Business Edition 6000, or can be accessed via the cloud with Cisco HCS to help make collaboration more pervasive. Key capabilities of Cisco Expressway are:

  • Mobile and Off-site Connectivity: Remote workers who have any Jabber-compatible device or telecommuters with Cisco TelePresence endpoints have the convenience of one-time sign-on plus Transport Layer Security (TLS) and can access all their Jabber applications (video, business-quality voice, data IM, and presence) without requiring the extra step of establishing a VPN connection. In addition, teleworkers have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, delivering a user experience at home the same as the corporate office.
  • Cisco Jabber Guest Support: Cisco Expressway is required for enabling Jabber Guest, which permits “guests” to interact with your organization easily and safely through lightweight web-browser and mobile multimedia calls.
  • Cisco Cloud Access: Cisco Expressway can function as a gateway that creates a path between onsite Cisco or non-Cisco systems and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver an advanced, scalable conferencing environment that transparently integrates voice, video, and data sharing to anyone, at any location, using any device.
  • Interoperability: If your company currently has non-Cisco video systems, Expressway can help you to migrate easily to Cisco products when you choose. Cisco Expressway provides video interoperability with industry standard H.323, H.264 SVC, or Session Initiation Protocol (SIP) systems. Internetworking standards supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 SVC to AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an advanced session border controller that connects converged business communications systems to the PSTN. Beyond providing session border control, CUBE provides simple and cost-efficient collaboration beyond the corporate firewall. Important collaboration functions enabled by CUBE include:
  • WebEx Cloud Connected Audio for SIP-media-connected conferencing
  • Voice/Video recording
  • Enterprise Call-center and IVR solutions
  • Policy-led evaluation of phone calls
  • B2B teleconferencing over SIP
CUBE software is available for licensing on Cisco IOS software and can be run on many of Cisco's enterprise-class routers, including Cisco's ASR 1000 routers, the ISR 4000 Series, the ISR G2, and several versions of Cisco's 800 Series fixed-configuration routers. Cisco's virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 (UC500) Series is an early VoIP communications system for small businesses. UC500 models deliver voice, data, voicemail, auto attendant, video, firewall, and wireless capabilities, work with older Cisco IP Voice endpoints, and support various public switched telephone network (PSTN) connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a complete unified communications solution

All of UC500 series bundles include a compact switch with 8 PoE ports plus additional FXS and foreign exchange office (FXO) interfaces, a firewall, and VPN. Built-in WiFi is an option. User capacity can be increased by attaching Cisco Catalyst Express companion switches. Each UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 FXS and 4 FXO ports. The Cisco UC540 package allows 24 to 32 users and provides 8 foreign exchange office ports. The Cisco UC560 package allows 48 VoIP clients and 12 foreign exchange office ports.

Progent's seasoned VoIP experts can help you to support your legacy UC500 VoIP system or design and carry out an efficient upgrade to a modern VoIP solution like Cisco's cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide online or onsite access to a certified CCIE Collaboration specialist to help you to plan, install, manage and troubleshoot converged communications environments supported by Cisco Unified Communication products in an in-house, cloud-based, or hybrid deployment. Progent's Cisco-certified consultants have in-depth experience supporting Unified Communications Manager and CallManager, VoIP phones and other endpoints, Unified Communications applications such as Jabber and Unity Connection, Cisco's immersive telepresence technologies, communication gatekeepers, tools built into Cisco switches and routers. Progent can also provide support for technologies such as Cisco SRST, CUBE, H.323 and SIP gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration consultants can also assist you to build SIP connectivity environments that incorporate SIP-based IP voice phones and media phones, SIP-based CUBE trunks, and SIP management tools via CUCM.

Progent's custom application programmers can create specialized unified communications software that will help your business to integrate the capabilities of Cisco Unified Communications Manager into your business operations for increased productivity. Progent can audit your current network and Internet connectivity infrastructure to determine whether your environment is optimized to support high-quality IP voice and HD video, assist you to select and deploy Cisco hardware and software that make sense for your current situation and downstream expansion strategy, and integrate your Cisco collaborative communications products with technology from other vendors. Progent's CISSP-ISSAP certified information security consultants can assist you to develop, carry out, and test an enterprise-wide security plan for your unified communications solution. In addition, Progent can assist your organization to deploy Cisco high-availability technologies like Cisco Unified Survivable Remote Site Telephony (SRST) for cost-effective call control backup in remote-branch and home-office sites, and Progent's disaster recovery preparedness consultants can help you develop a viable disaster recovery plan to protect your crucial unified communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Services
Releases of Cisco Unified Communications Manager 8.6 lower than 8.6 and every release of CallManager have reached end-of-life. This means Cisco Engineering will no longer enhance, repair, or validate this older software. Security updates for this business-critical application will end, which in certain situations could cause regulatory compliance or even potential liability issues.

Progent will continue to provide world-class support services for outdated releases of Unified Communications Manager and Cisco CallManager, but if your business is still running a legacy version of this essential software you should start immediately to plan your upgrade. Progent's Cisco-certified consulting professionals can help you to migrate efficiently to the latest edition of Unified CM and can routinely save customers as much as 50% off consulting costs compared to most IT service companies because of Progent's documented procedures and experience in this area. By adhering to best practices, Progent can make sure your organization realizes a fast payback on your investment by showing you how to take full advantage of the new and improved feature set, reduced management and maintenance costs, more engaging collaboration, and stronger data protection offered by the current release of Unified Communications Manager.

Progent's migration consulting services include ROI analysis, project management, pilot testing, Cloud connectivity, setting up endpoint devices from Cisco and third-party suppliers, mobile connectivity, security and compliance consulting, streamlined management, disaster recovery planning, network topology design, training, and continuing consulting and technical support. Progent also offers fixed-priced upgrade packages to keep your costs predictable and affordable.

To learn additional information concerning Progent's professional expertise for Cisco products, select a topic:

If you wish to get in touch with Progent about professional assistance for Cisco products, call 1-800-993-9400 or go to Contact Progent.