Cisco Voice over IP ConsultingSending live voice and video over Internet Protocol has evolved from simply being being a savvy method to cut phone bills to a required tool for productive collaboration. Converged communications, at one time limited to integrating Internet-based voice and faxes on the same system in order to replace traditional PBX systems, now incorporates rich media, mobility, instant messaging, presence, services, and more in a single environment that is easy to manage, scalable, protected, resilient, economical, and intuitive.

Cisco is the global leader in supplying the hardware and software infrastructure required to support the current paradigm of unified communications (UC). Cisco's unified communications architecture adds to the efficiency of IT systems by cutting operational expenses; combining multiple collaboration features with popular software programs to increase user output; facilitating teamwork among workers, partners, and vendors to save time and improve business results; and streamlining the management of your communications environment.

Cisco's Unified Communications technology cover several main product categories:,

  • Call Control Agents for controlling rich media calls and sessions
  • IP Endpoints to optimize end-user productivity
  • UC Software Applications for easy access to presence, chat, voice and video, phone messages, desktop sharing, and voice/video conferencing
  • IP Gateways for accessing public networks and remote users
Progent can provide the online or on-premises services of a certified CCIE (Collaboration) specialist to help organizations of any size to design, configure, manage, upgrade, expand, relocate, and troubleshoot Cisco unified communications products so that you maximize the competitive advantage of your communications system. Progent can deliver expert consulting for all components of Cisco's unified communications solutions including call processing and control tools, IP phones and softphones, and teleconferencing software. Progent in addition offers consulting and support services for Cisco's IP voice-optimized network infrastructure products such as Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call Processing Agents - Unified Communications Manager/CallManager
Cisco Collaborative Communications Consulting and SupportThe call-processing agent is the core of the Cisco IP Communications solution and gives you the versatility to deploy a centralized call-processing design, a decentralized model, or a mix of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) extends enterprise telephony features to packet products such as IP handsets, media processing products, Voice over IP gateways, and multimedia programs throughout the network. Cisco Unified Communications Manager enables extra mixed media functions including unified messaging, multimedia conferencing, and collaborative customer interaction networks.

The latest release of Cisco Unified CM, formerly branded CallManager, includes a variety of enhancements that expedite your return on investment by lowering administrative and support costs, increasing user productivity, facilitating collaboration, supporting the BYOD style of working, strengthening data protection, and allowing efficient use of network resources. Headline new features include Global Dial Plan Replication (GDPR), simplified certificate control, expanded support for single sign-on (SSO) for managers and users, hardware-agnostic call recording, on-the-road access with no need for VPN, a revamped self-provisioning interface that makes it easy for users to install their options for all devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

In cases where you implement a centralized Unified Communications Manager cluster to control call processing for customers at distributed sites, administrators can help ensure non-stop phone service through Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for routers. If a WAN connection breaks, Cisco Survivable Remote Site Telephony incorporated in the router offers basic Unified Communications Manager services until the connection is restored. To learn about Progent's consulting support services for Cisco routers, see consulting support services for Cisco routers.

For small business networks, branch locations, and retail environments that do not need the full feature set available from Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express offers a cost-effective solution that meets the needs of locations with up to 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco router, smaller organizations can quickly set up a converged voice/data solution.

The Cisco Business Edition 6000 is a line of turn-key platforms that offer fundamental unified communications features such as routing, gateway, premium voice/video, messaging, IM and real-time presence, teleconferencing, and paging services, allowing any end user to collaborate on any device from any place. All solutions come packaged preloaded with virtualization and Unified Communications applications software, making implementation fast and simple and cutting cost of ownership for companies with from 25 to 1000 employees. All BE6000 solutions are shipped preinstalled with a virtualization hypervisor and collaboration applications. Organizations can instantly enable Unified Communications software applications as their needs dictate.

The entry-level Business Edition 6000S includes five standard unified communications software applications installed on one integrated 2921V ISR router/IP gateway/virtualized E1600 M2 server device and supports a maximum capacity of 150 users and 300 devices. The mid-market BE6000M supports 4 unified communications application options activated on a virtualized C220 M4 server and can handle a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H Supports 8 unified communications software application options activated on a single virtualized Cisco C220 M4 server platform and has the ability to support up to 1000 users, 2500 devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager (CallManager), visit Cisco Unified Communications Manager (Unified CM) and Cisco CallManager planning, integration, migration and technical support.

Cisco IP Phones: IP Voice and IP Media Endpoints
A collaboration endpoint is an end-user device, either a physical handset or a soft phone application that runs on a PC or mobile computer. In the Internet Protocol world, every IP phone has an Ethernet connection. Voice over IP phones have all of the functions that an analog phone has, but Voice over IP phones can also provide extra features such as being able to access websites or host collaboration applications.

Cisco VoIP Phones HelpUnlike traditional Private Branch Exchange technology, in a Cisco IP phone network you can perform virtually instantaneous relocations, additions, and modifications. You merely move the IP handset to your new spot, plug it into an Ethernet jack, and the phone announces itself with Cisco Unified Communications Manager. All client rights and configurations are programmatically replicated, eliminating the cost and hassle of dispatching technicians to wiring closets. An additional helpful capability is location independence, which allows you to log into any Cisco VoIP device and get your personal phone number and privileges.

Cisco provides a wide selection of Unified CM handsets. The low-cost Small Business SPA 300 Series are no-frills IP and DECT devices that feature wide-band audio, compatibility with hosted Internet Protocol telephony systems or an IP private branch exchange, simple installation and highly secure online installation, unobtrusive software updates, and web-based configuration. The value-priced SPA301 is a one-line IP phone with no screen or speakerphone, a base dialer with a single Ethernet connector, and a wired handset without a keypad. The SPA302D, intended exclusively for operation with Cisco's SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiple-line wireless Digital Enhanced Cordless Telecommunications handset that offers 10-lines, a 176 x 220 color screen, and a keypad with speakerphone capability. Cisco's SPA303 is an affordable three-line IP phone with two Ethernet ports, a 128x64 monochrome screen and a speaker.

Cisco SPA500 IP Phones Consulting ServicesThe SPA500 Series IP phones are affordable devices with support for SIP and SPCP signaling protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing support. Most versions have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight programmable keys but no hi-res display. The SPA502G has a single line and has no programmable keys. The SPA504G has four lines and has four programmable buttons. The SPA508G IP Phone supports eight lines and eight programmable buttons. The SPA509G supports 12 lines and has 12 soft buttons. The SPA512G VoIP phone supports four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has soft keys, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 color display, supports five lines, and features five programmable keys.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice devices intended for infrequent-use environments such as lobbies, elevators, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit screen, an integrated Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line endpoint with no screen and uses a hook switch for call transfer or joining a conference.

The 7800 line of value-priced IP phones are VoIP desktop devices featuring backlit mono displays, four soft keys, 11 dedicated buttons, an integral Ethernet port with Power over Ethernet (PoE), and a speakerphone. Cisco's 7800 Series VoIP phones support only the SIP signaling protocol. All devices in the 7800 Series feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, offered on the higher end 7800 units, reduces off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for common locations and for workers with occasional-to-light voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available via an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only unit in the 7800 family to support 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line endpoint intended for administrators, call center agents, and managers who have heavy call requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 color display, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone with a 5.6-inch touch screen and five soft keys.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a line of SIP-based endpoints that includes desktop units, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 fixed-feature buttons. The Cisco IP Phone 8811 features a backlit monochrome screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless IP Phone Integration ConsultingCisco's wireless IP phones are hardened wireless devices designed for professionals who are on the move within campus, warehouse, retail or other venues where management wants portable phones that provide more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move onsite users the benefits of voice over wireless LAN communications in workplaces with 802.11a/b/g/n/ac Wi-Fi infrastructure. The 8821 Wireless IP Phone includes a 2.4 inch color screen, a rugged shell rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for particulate and splash resistance, extended batteries, a speakerphone, and a Bluetooth transceiver to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds spark suppression for potentially combustible work sites. Cisco's 8821-EX also features a case fabricated out of industry-standard yellow plastics, which makes it easier to find in an emergency. Find out about Progent's Wireless IP Phone integration consulting.

Cisco 9900 Voice over IP Phones ConsultantsCisco's legacy 9900 line of advanced IP endpoints mix high-definition voice with business-grade color displays to provide a productive collaborative experience for knowledge professionals, managers, and executives. Both IP phones in the 9900 line incorporate an SD VGA color screen, a Bluetooth 2.0 radio to work with a wide choice of headsets, and an integrated 1 GE Ethernet port. The Cisco EnergyWise function is optional and can reduce off-work energy use by up to 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 IP Expansion Modules for adding programmable line and function keys. The IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi transceiver for connecting to voice-over-wireless LAN environments, and 4 customizable touchscreen keys to access Cisco UC features. The 9971 IP phone supports up to 3 Cisco IP Color Key Expansion Modules for adding scalability to customizable line and function keys.

Unified Communications Application Software
Within Cisco's Unified Communications architecture, IP voice, IP video, and other converged applications are isolated from the call-processing and voice-processing infrastructure, and they may reside at any location within the system. A cohesive network infrastructure provides a versatile platform for feature-rich business applications and serves as a firm basis for future convergence-based software. Cisco works with third-party IT industry partners to offer a broad range of IP phone and video applications and products. Cisco also supports the ability to develop and administer specialized internal applications.

Collaborative application software available from Cisco and supported by Progent include:

Jabber
Jabber is a UC application that supports presence, IM, business-quality voice, high-definition video, voicemail, screen sharing, and online conferencing capabilities for Windows PCs, Apple Macs, iPads and Android tablets and smartphones. Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with significant improvements in the areas of HD video capabilities and screen sharing, and extending the collaboration environment to more operating systems and devices. Jabber works in conjunction with Unified CM for call management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and automated attendant, and WebEX Meeting for online meetings.

Since Cisco Jabber is based on key industry protocols, it can communicate with a broad range of third-party products. For instance, Extensible Messaging and Presence Protocol allows Jabber users to exchange instant messaging and presence data with a variety of XMPP clients such as Adium, IBM Sametime, and Microsoft Lync. Cisco Jabber collaboration features are available from Microsoft Office programs such as Outlook and Microsoft SharePoint. This broad platform support optimizes productivity by delivering a consistent user experience and accommodating the bring-your-own-device model of computing. Progent offers the services of certified Exchange and Outlook consultants and SharePoint application developers who can assist you to use Jabber with Microsoft's popular collaboration platforms. Progent also offers expertise with Apple iPhone and iPad integration as well as Android smartphone and tablet integration to assist your organization to increase the business value of your BYOD environment.

Cisco WebEx Meeting Center
WebEX Meeting Center provides web and video meetings for participants using a web browser or virtually any desktop or mobile device. Cisco WebEx Meeting Center is offered as software as a service (SaaS) via the Cisco WebEx Cloud. This makes it simple to deploy and expand, streamlines management, eliminates heavy up-front investment, features maximum uptime and enterprise-class security, and delivers fast performance. Key capabilities include the ability to share specific content or an whole screen display with remote attendees in real time, the ability to incorporate rich media into presentations including PowerPoint and Flash animations, session recording plus editing and playback for training, single sign-on and integration with other Cisco collaboration applications like Jabber and TelePresence, plus stringent data privacy and encrypted connections with strict policy management.

WebEx Meeting Online Conferencing Consulting and Support

Cisco WebEx Meeting Center works with Windows, Apple Mac, and Linux PCs and allows mobile users to launch, schedule, and participate in meetings on Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate online conferences instantly from Microsoft Office, Microsoft Outlook, Notes, and a variety of IM applications.

Cisco TelePresence Products for On-premises Video Conferencing Ecosystems
For medium-size organizations and larger enterprises who wish to create an on-premises or hybrid in-house/cloud environment for teleconferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that enable high-definition teleconferencing for participants with virtually any IP endpoint at any site. Cisco TelePresence Server is an expandable video conferencing bridge that works with Cisco Unified Communications Manager to provide multiparty telepresence to converged environments and can expand conferences to support cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of the way video conferencing resources are allocated for every individual attendee, allowing administrators to specify the precise service level and experience needed for every user. Cisco TelePresence Content Server captures video conference presentations for live distribution as well as on-demand viewing.

Cisco's Unity Connection and Unity Express for Unified Voice Messaging
The Cisco Unity Connection, an extension of Unified CM, is a converged voice messaging system that facilitates productive collaboration by offering a variety of alternatives for accessing calls and messages within an environment that is easy to implement and administer. Cisco Unity Connection allows you to read and manage your voice messages from your Exchange inbox, web browser, Jabber, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also provides advanced speech-recognition features for hands and eyes free operation and powerful Automated Attendant features that include intelligent routing for incoming calls and easily customizable call-filtering and message-notification settings. The Unity Connection system operates as a virtual machine that can reside on a Business Edition 6000 server or a Cisco SRE 910 router blade service module and can accommodate up to 20,000 voice mailboxes on each server.

Unity Express (CUE), offered in select Cisco ISR routers, provides cost-effective voicemail, unified messaging, IVR, and greeting functions for small to mid-size businesses (SMBs) and corporate branch locations with as many as 500 workers. Unity Express permits you to access and manage voicemail via a Cisco IP Phone screen, your web browser, or an email system. Integrated Services Routers for which Cisco Unity Express is offered as a network module or advanced integration module include Cisco's 2800, 2900, and 3900 families. Progent offers comprehensive deployment and troubleshooting services for Cisco routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates with Unified CM and desktop agent applications like Finesse to offer automatic call distribution features that allow an organization to connect customers with the appropriate sales or support person. Unified CCE offers intelligent call routing, computer telephony integration (CTI), multichannel contact management, network call queuing, IVR and advanced company-wide reporting to simplify the deployment and management of a large-scale contact center. Cisco products supporting Unified CCE's customer interaction management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Unified Contact Center Express (CCX) offers a packaged solution for creating a customer contact center for branch or midmarket deployments that support as many as 400 agents. Several packages are available, plus a selection of optional advanced features. Unified Contact Center Express works with Unified CM and provides smart call distribution, contact management, reporting, IVR, and management of voice, email, web chat, and social media inquiries. Cisco Unified CCX includes Finesse, a browser-based customizable desktop agent that requires no client-side installation. Advanced options include conditional routing, projected-wait-time announcements, and workforce quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach (SNR), makes it possible for users to be reached via one number that rings at the same time on their desktop VoIP Phone and their cell phone. Users can switch live conversations between their Cisco VoIP phone and their smartphone seamlessly. Unanswered calls can be transferred to a Cisco Unity or Unity Connection voicemail account. Users can create their own access lists that determine which calls are extended to different phones.

Prime Collaboration
Prime Collaboration Provisioning offers an automated process for first-time installs and for “day 2” moves, additions, changes, and deletions. An intuitive interface delivers a single view of a subscriber and the user's services. Cisco Prime Collaboration substantially speeds up site installations and minimizes the effort required to implement ongoing changes. Prime Collaboration in addition provides advanced analytics including technology adoption and consumption rates, enabling administrators to make more efficient use of IT resources and further reduce TCO.

Cisco Communications Gateways
Cisco's communications gateways allow Cisco Unified Communications networks to connect with other systems and with clients operating beyond the firewall. Cisco's line of communication gateways deliver unified communications support for a broad range of gateway and session-border-control applications.

Collaboration gateways available from Cisco and supported by Progent's certified consultants include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is a powerful converged media gateway that allows organizations to allow workers, vendors, consumers, or partners who are working on different network environments, workgroup applications, or endpoint equipment to access to Cisco Unified Communication services. The Expressway integrates with an enterprise Cisco Communications Manager system or Cisco Business Edition 6000, or can be run via the cloud with Cisco HCS to help make productive collaboration more universal. Important capabilities of Cisco Expressway include:

  • Mobile and Remote Access: Remote workers with any Jabber-supported client or teleworkers with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) and of Transport Layer Security (TLS) and can access all their collaboration applications (video, business-quality voice, rich content instant messaging, and presence) without the inconvenience starting a VPN. Also, telecommuters have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, providing a user experience at home that is identical to the office.
  • Cisco Jabber Guest Support: Cisco Expressway is integral for enabling Cisco's Jabber Guest, which makes it possible for “guests” to interact with your organization easily and securely via streamlined browser and mobile video calls.
  • Cisco Cloud Access: Cisco Expressway can function as a gateway that connects between onsite Cisco or non-Cisco systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Expressway deliver a world-class, scalable meeting environment that seamlessly combines voice, HD video, and content sharing to anyone, anywhere, using any device.
  • Interoperability: In case your organization already has non-Cisco video products, Cisco Expressway can assist you to migrate efficiently to Cisco technology when it makes business sense. Cisco Expressway provides video interoperability with standards-based H.323, H.264 SVC, or Session Initiation Protocol systems. Gateway standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 Scalable Video Coding to MPEG-4/H.264 AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an advanced session border gateway that interconnects converged business communications systems to the public switched telephone network. Beyond offering session border control, Cisco Unified Border Element (CUBE) delivers simple and affordable collaboration outside the corporate firewall. Sample unified communications functions supported by CUBE include:
  • WebEx Cloud Connected Audio for SIP-based audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and IVR applications
  • Policy-based security evaluation of voice calls
  • Business-to-business immersive telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be run on a broad range of Cisco's enterprise router platforms, which include Cisco's ASR 1000, the Cisco ISR 4000 line, the ISR G2 Series, and high-end versions of Cisco's 800 Series fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 (UC500) product line is an all-in-one VoIP communications system for small businesses. UC500 packages provide voice, data, voicemail, auto attendant, IP video, firewall, and wireless capabilities, work with older generation Cisco VoIP phones, and support various public switched telephone network interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the centerpiece of a complete unified communications solution

All Cisco's UC500 series bundles include a desktop switch with 8 Power-over-Ethernet (PoE) interfaces plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) interfaces, a firewall, and VPN. Integrated WiFi is optional. User capacity can be increased by connecting with Cisco Catalyst Express companion switches. Each UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 package allows 32 clients and has 8 foreign exchange office interfaces. The Cisco UC560 system allows 48 users and 12 FXO interfaces.

Progent's Cisco-certified VoIP consultants can help you to maintain your legacy UC500 VoIP system or design and carry out an efficient upgrade to a current VoIP system like Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent can provide online or on-premises help from a certified CCIE Collaboration consultant to assist you to design, implement, manage and troubleshoot converged communications networks based on Cisco Unified Communication products in an in-house, cloud-based, or hybrid environment. Progent's Cisco-certified consultants have in-depth backgrounds integrating Unified Communications Manager and Cisco CallManager, IP voice and video phones and other endpoints, Unified Communications applications like Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, collaboration gateways, utilities built into Cisco Catalyst switches and routers. Progent can also provide support for technologies such as Cisco SRST, CUBE, H.323 and H.264 gateways, Call Admission Control, IP voice trunks, various signaling protocols, and AVVID. Progent's SIP integration experts can in addition help you to build SIP connectivity solutions that include SIP-based VoIP phones and video endpoints, SIP-based CUBE trunks, and SIP management tools via CUCM.

Progent's custom application developers can build specialized unified communications applications that will help your company to integrate the capabilities of Cisco Unified Communications Manager into your company processes for enhanced productivity. Progent can analyze your current network and Internet connectivity infrastructure to make sure your environment is configured to support high-quality IP voice and high-definition video, help you to select and install Cisco hardware and software appropriate for your current situation and future expansion objectives, and integrate your Cisco collaborative communications solution with technology from other suppliers. Progent's CISSP-ISSAP certified data security consultants can show you how to develop, carry out, and test an enterprise-wide security and compliance plan for your converged communications solution. In addition, Progent can help your organization to configure Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control redundancy in remote-branch and home-office sites, and Progent's disaster recovery and business continuity planning consultants can help you develop a sensible DR/BC strategy to ensure the availability of your business-critical communications system.

Unified Communications Manager/CallManager Upgrade Services
Versions of Unified CM earlier than 8.6 and every version of CallManager have arrived at end-of-life. Therefore Cisco will no longer develop, repair, or validate the product software. Security updates for this business-critical product will end, which in some circumstances may cause regulatory compliance or even legal liability issues.

Progent continues to provide premier consulting and troubleshooting support for end-of-life versions of Unified Communications Manager and Cisco CallManager, but if your business is now using a legacy edition of this essential software your organization should begin now to plan your migration. Progent's collaboration consultants can assist you to upgrade efficiently to the latest edition of Cisco Unified CM and can often save clients as much as 50% off consulting service expense versus most IT service firms thanks to Progent's documented procedures and experience in this area. By adhering to best practices, Progent can make sure your business gets a quick return on your investment by showing you how to benefit fully from the enhanced features, lower administrative and maintenance costs, more productive collaboration, and stronger data protection offered by the latest edition of Cisco Unified Communications Manager.

Progent's migration services include return-on-investment assessment, project management, pilot testing, Cloud integration, setting up collaboration endpoints from Cisco and other providers, smartphone and tablet connectivity, security and compliance services, streamlined management, disaster recovery planning, network infrastructure design, training, and ongoing consulting and technical support. Progent also offers ultra-affordable migration packages to make sure your costs are predictable and under control.

To learn additional information concerning Progent's consulting help for Cisco networking products, select a topic:

In order to get in touch with Progent about engineering assistance for Cisco products, call 1-800-993-9400 or refer to Contact Progent.



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    Configuration Manager 2016 automates software deployment at scale, simplifies security and compliance settings control, inventories network assets, guards against corporate data leakage, provides network health monitoring, allows secure self service, and delivers a single control mechanism for managing multi-operating system ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration experts can help you with any aspect of planning, installing, operating and repairing a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid networks.

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    Progent offers expert online consulting services to help companies connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services such as Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.


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