Cisco Voice over IP ConsultantsSending live voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a shrewd technique to save money on phone carrier bills to a required technology for productive collaboration. Unified IP communications, at one time restricted to managing Internet-based voice and faxes on the same platform to replace traditional PBX equipment, today incorporates rich media, mobile communications, chat, presence, collaboration services, and much more in a centralized framework that is manageable, extensible, secure, fault-tolerant, cost-effective, and intuitive.

Cisco is the market leader in providing solutions for supporting the current paradigm of unified communications (UC). Cisco's unified communications architecture adds to the productivity of IT networks by cutting operating costs; integrating rich media features with popular software applications to improve user output; facilitating collaboration among workers, partners, and suppliers to save effort and enhance business outcomes; and streamlining the management of your communications infrastructure.

Cisco's Unified Communications solutions cover these important product categories:,

  • Call Control Platforms for controlling rich media calls and sessions
  • Collaboration Endpoints to enhance end-user engagement
  • Unified Communications Applications for easy access to real-time, chat, voice and video, phone messages, white boarding, and conferencing
  • Communications Gateways for interfacing with outside networks and telecommuters
Progent can provide the remote or on-premises services of a Cisco-certified CCIE specialist who can help organizations of all sizes to design, install, manage, migrate, expand, move, and troubleshoot Cisco unified communications products so you can highest competitive value of your communications investment. Progent can provide world-class support for every element of Cisco's unified communications solutions including call processing and control software, IP phones and softphones, and teleconferencing platforms. Progent also offers expertise for Cisco's IP voice-optimized infrastructure such as Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IOS voice gateways.

Call Processing Software - Unified Communications Manager (CallManager)
Cisco Unified Communications ConsultingCisco's call-processing agent is the centerpiece of Cisco's IP Communications portfolio and provides the flexibility to implement a centralized call-processing model, a decentralized model, or a mix of both. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony features to packet devices such as VoIP handsets, media processing products, Voice over IP gateways, and mixed media programs throughout the network. Unified Communications Manager enables additional mixed media functions including unified messaging, video conferencing, and group-based customer communication networks.

The most recent release of Cisco Unified CM, formerly named CallManager, includes a wealth of improvements that speed up ROI by lowering administrative and support costs, increasing user output, enhancing collaboration, supporting the BYOD style of working, fortifying security, and making efficient use of network resources. Top innovations include Global Dial Plan Replication (GDPR), streamlined certificate management, extended support for single sign-on for managers and end users, hardware-independent call recording, on-the-road connectivity without the need for VPN, a revamped self-care utility that makes it easy for users to specify their options for all of their endpoints, and support for Transport Layer Security for mobile users.

In cases where you deploy a centralized Unified Communications Manager cluster to control voice processing for users at remote sites, IT managers can help ensure continuous call operation using Cisco SRST, an IOS Software image for Cisco routers. If a WAN connection breaks, Cisco SRST in the router offers basic UC Manager capabilities until the connection is repaired. To learn about Progent's consulting support services for Cisco routers, refer to consulting and troubleshooting support for Cisco ISR routers.

For small business networks, branch offices, and retail deployments that do not require the complete functionality available from Unified CM, Unified Communications Manager Express, formerly known as CallManager Express provides a budget-friendly PBX alternative that handles the requirements of sites with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can rapidly implement a converged voice and data solution.

Cisco's BE6000 is a line of complete solutions that provide essential unified communications features such as routing, gateway, high definition voice and video, messaging, IM and presence, conferencing, and paging support, allowing any user to collaborate on any device from any site. All Business Edition 6000 versions come packaged preinstalled with a virtualization hypervisor and Unified Communications applications, making implementation quick and easy and reducing operating expenses for companies with as many as 1000 employees. All BE6000 systems come preloaded with a virtualization hypervisor and Unified Communications applications software. You can simply enable UC software applications whenever their requirements dictate.

The small-scale Business Edition 6000S supports five standard collaboration applications preloaded on a single combination 2921V router/gateway/virtualized blade server device and can handle as many as 150 users and 300 devices. The mid-market BE6000M includes four unified communications software application options enabled on a virtualized Cisco C220 M4 server and supports a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes 8 collaboration software application options enabled on a virtualized Cisco UCS C220 M4 server platform and has the capacity for as many as 1000 workers, 2500 devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager (CallManager), see Unified Communications Manager (CUCM or Unified CM) and CallManager design, integration, migration and troubleshooting.

Cisco IP Phones: IP Voice and IP Media Endpoints
A communications endpoint is an end-user instrument, either a hardware phone set or a soft phone application on a PC or handheld computer. In the IP world, every VoIP handset or soft phone is Ethernet connected. IP phones offer all of the capabilities that an ordinary phone has, but Voice over IP phones often offer additional features including being able to connect to the web or host collaboration software.

Cisco VoIP Phones Professional ServicesUnlike traditional PBX technology, in a Cisco IP phone network you can implement virtually instant relocations, additions, and changes. All you do is move the VoIP phone to its new location, plug it into an Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager. All user permissions and settings are programmatically replicated, doing away with the expense and hassle of sending technicians to rewire connections. An additional helpful capability is location independence, which enables you to log into any Cisco VoIP phone and get your personal phone extension and privileges.

Cisco offers a broad range of Unified CM handsets. Cisco's low-cost Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome devices that feature wide-band voice, support for hosted Internet Protocol phone systems or an IP PBX, easy deployment and highly secure remote provisioning, zero-downtime software updates, and browser-based set up. The value-priced SPA301 is a one-line IP phone with no screen or speakerphone function, a base dialer that has a single Ethernet connector, and a corded handset without keys. The SPA302D, designed solely for operation with Cisco's SPA232D DECT ATA, is a multiline cordless DECT IP phone that offers 10-lines, a 176 x 220 pixel color display, and a keypad with a speakerphone. Cisco's SPA303 is an entry-level 3-line SIP-based phone with two switched ports, a 128x64 monochrome graphical display and a speaker.

Cisco SPA500 IP Phones Integration and SupportCisco's SPA500 Series VoIP phones are affordable endpoints that support both SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, PoE, and voice conferencing support. Most models have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight soft buttons but no LCD screen. The SPA502G IP Phone supports a single line and has no programmable buttons. The SPA504G IP Phone supports four lines and has four programmable keys. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no programmable buttons and supports 1xGb Ethernet. The SPA514G supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color screen, supports five lines, and features five soft keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints intended for occasional-use environments such as lobbies, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit display, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line device with no display and uses a hook switch for call transfer or joining a conference.

Cisco's 7800 line of value-priced IP phones are VoIP desktop devices with backlit monochrome screens, four soft buttons, 11 fixed-feature keys, an Ethernet port with PoE, and a speakerphone. Cisco's 7800 Series VoIP phones support only the SIP signaling protocol. All models in Cisco's 7800 line feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio solution. Cisco's EnergyWise power-save technology, available on the advanced 7800 units, reduces after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone intended for common areas as well as for workers with occasional-to-light voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only device in the 7800 series that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device intended for administrative staff, call center agents, and managers who have significant voice communications requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 pixel color screen, a Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones include a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a family of SIP-only IP phones that includes desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated buttons. Cisco's IP Phone 8811 includes a mono display and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration and Troubleshooting SupportCisco's wireless IP phones are hardened wireless handsets designed for professionals who are on the move within office, warehouse, retail or other environments where management requires user endpoints that offer more control, security and durability than is possible with the BYOD mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide mobile on-premises users the advantages of voice over wireless LAN (VoWLAN) communications in workplaces that support 802.11x Wi-Fi. The 8821 Wireless VoIP Phone features a hi-res color screen, a durable shell designed to withstand dropping and compliant with IP67 for dust and moisture resistance, long-life batteries, a speakerphone, and an integrated Bluetooth transceiver to support wireless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for use in potentially combustible environments. Cisco's 8821-EX also has a case fabricated of industry-standard yellow plastics, which makes the device easier to find during a crisis. Learn about Progent's Cisco Wireless IP Phone integration consultants.

Cisco 9900 Series VoIP Phones SupportCisco's legacy 9900 line of high-performance VoIP endpoints integrate high-quality voice with high-resolution color displays to deliver a productive multimedia communications solution for knowledge professionals, managers, and executives. The two models in the 9900 line incorporate an SD 640x480 pixel color display, a Bluetooth radio to support a wide range of headsets, and an integrated Gigabit Ethernet switch. Cisco's EnergyWise power-save function is offered as an option and can lower off-hour power draw by 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 IP Expansion Modules for adding scalability to customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi transceiver for deployment with Voice-over-wireless LAN (VoWLAN) networks, and four customizable touchscreen keys to access Cisco UC features. The 9971 allows up to 3 Cisco IP Expansion Modules for adding programmable line and feature keys.

Unified Communications Applications
Under Cisco's Unified Communications architecture, IP telephony, IP video, and other UC applications are isolated from the call/voice processing mechanism, and they may reside at any location within the system. A single network framework offers an open platform for feature-rich applications and serves as a solid foundation for future convergence-based software. Cisco works with leading technology companies to offer a wide selection of IP phone and IP video applications and products. Cisco also enables the ability to develop and administer specialized internal applications.

UC application software offered by Cisco and supported by Progent's consultants include:

Jabber is a unified communications application that provides presence, instant messaging, voice, HD video, voicemail, screen sharing, and real-time conferencing capabilities for Windows PCs, Apple Macs, iPads and Android tablets plus smartphones. Jabber is a rebranding and combination of the Cisco Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with important improvements to video capabilities and desktop screen sharing, and extending the team environment to more platforms and devices. Cisco Jabber works in conjunction with Unified Communications Manager for call control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing.

Because Jabber utilizes key communication protocols, it can interoperate with a wide selection of third-party products. For example, Extensible Messaging and Presence Protocol enables Jabber to exchange instant messaging and presence data with various XMPP clients including as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features are available from Microsoft Office programs such as Microsoft Outlook and SharePoint. This cross-platform compatibility maximizes productivity by providing a common end-user environment and fully enabling the BYOD paradigm of computing. Progent offers the services of certified Exchange and Outlook consultants and SharePoint application developers who can help you to take advantage of Jabber with Microsoft's powerful collaboration products. Progent also can provide help with iPhone integration and Android phone integration and management to assist your organization to enhance the business value of your BYOD environment.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides web and video meetings for participants using a web browser or virtually any desktop or handheld device. WebEx Meeting Center is delivered as SaaS through Cisco's WebEx Cloud. This makes it easy to roll out and scale, reduces the cost of administration, avoids heavy initial expenditures, offers maximum uptime and enterprise-grade security, and provides consistently high throughput. Key features include the ability to share specific content or an whole screen display with remote attendees in real time, the capability to add multimedia into presentations including Microsoft PowerPoint and Flash animations, session recording plus editing and playback for training, single sign-on and support for Cisco collaboration products like Jabber and Cisco TelePresence, plus strong data protection and encrypted connections with tight policy management.

WebEx Meeting Online Conferencing Consultants

Cisco WebEx Meeting Center runs on Microsoft Windows, Apple Mac, and Linux desktops and notebooks and allows mobile workers to start, calendarize, and take part in meetings on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also launch web conferences with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging applications.

Cisco TelePresence Portfolio for In-house Teleconferencing Infrastructure
For medium-size businesses and larger enterprises who want to create a local or hybrid local/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that enable high-quality teleconferencing for participants with virtually any IP endpoint at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that works in conjunction with Cisco Unified Communications Manager to deliver multiparty telepresence to UC environments and can extend meetings to include cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of the way teleconferencing bandwidth and features should be allocated for each participant, enabling administrators to specify the precise service level and user experience needed for every user. Cisco TelePresence Content Server captures video and presentations for live streaming as well as on-demand viewing.

Cisco's Unity Connection and Unity Express for Unified Voice Messaging
The Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a converged voice messaging solution that accelerates teamwork by providing a variety of options for retrieving voice messages within a framework that is easy to implement and manage. Cisco Unity Connection lets you read and manage voice messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Cisco Unity Connection also offers advanced speech-recognition capabilities for hands and eyes free management and extensive Automated Attendant capabilities such as intelligent routing for incoming phone calls and custom call-screening and message-notification options. The Cisco Unity Connection platform operates as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade and can support as many as 20,000 mailboxes per server.

Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to medium businesses and enterprise satellite locations with as many as 500 users. Cisco Unity Express permits you to access and manage voicemail messages using a Cisco Unified IP Phone screen, a browser, or your email client. Cisco routers for which Cisco Unity Express is offered as a network module include Cisco's 1861, 2800, 2900, 3800, and 3900 families. Progent can provide certified consulting and support services for ISR routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with Cisco CUCM and agent desktop applications like Finesse to provide automatic call distribution capabilities that allow an organization to match customers with the right sales or support person. UCCE features intelligent call routing, computer telephony integration (CTI), support for multichannel customer contact management, network-wide call queuing, IVR and advanced company-wide reporting to simplify the deployment and administration of a modern contact center. Cisco products incorporated in UCCE's client interaction management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (CCX) offers a packaged bundle for creating a customer contact center for branch or midmarket deployments that handle as many as 400 agents. Several bundles are offered, plus a variety of special options. Cisco Unified Contact Center Express integrates with CUCM and provides smart call distribution, contact interaction management, reporting, IVR, and management of voice, email, web chat, and social media requests. Cisco Unified Contact Center Express comes with Finesse, a web-based desktop agent that needs no client-side installation. Optional advanced features include call-in-queue, expected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly known as Single Number Reach, makes it possible for users to be reached from a single phone number that rings simultaneously on their Cisco IP Phone and their cell phone. Users can transfer live conversations between their Cisco IP phone and their smartphone seamlessly. Calls that are not answered can be redirected to a Unity or Unity Connection account. Users can create their own access lists that determine which calls are extended to alternate phones.

Cisco Prime Collaboration
Prime Collaboration provides an automated platform for first-time installs as well as for “day 2” moves, additions, changes, and deletions. A user-friendly console provides a single look at a subscriber and the subscriber's services. Cisco Prime Collaboration substantially speeds up site rollouts and reduces the time required to implement future changes. Prime Collaboration in addition offers advanced analytics that show technology adoption and consumption rates, allowing administrators to optimize IT resources and further reduce total cost of ownership.

Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco converged communications networks to communicate with other networks and with users working beyond the corporate firewall. Cisco's portfolio of gateways provide UC support for a wide variety of gateway and session-border-control applications.

Collaboration gateways offered by Cisco and supported by Progent's certified consultants include:

Cisco Expressway Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gateway that allows companies to provide workers, vendors, consumers, or business partners who are using different network environments, collaboration platforms, or endpoint devices to access to Cisco Unified Communication functions. The Expressway collaboration gateway works with an enterprise Cisco Communications Manager system or Cisco BE6000, or can be accessed via the cloud with Cisco Hosted Collaboration Solution to make collaboration more universal. Key features of Cisco Expressway are:

  • Mobile and Remote Connectivity: Remote users with any Jabber-supported device or telecommuters with Cisco TelePresence endpoints get the benefit of one-time sign-on plus Transport Layer Security (TLS) and can access all their collaboration workloads (video, business-quality voice, rich content instant messaging, and realtime presence) without requiring the extra step of establishing a VPN. In addition, teleworkers can use their Cisco TelePresence endpoints without a VPN, providing a user experience at home that is the same as the office.
  • Jabber Guest Support: Expressway is integral for supporting Jabber Guest, which allows “guests” to communicate with your business simply and safely via lightweight browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that connects between onsite Cisco or third-party systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway offers a world-class, extensible meeting experience that transparently integrates high-quality voice, high-definition video, and data sharing to anyone, anywhere, using any device.
  • Interoperability: If your company already has third-party video technology, Expressway can help you to move efficiently to Cisco technology whenever you choose. Cisco Expressway offers video interoperability with industry standard H.323, H.264 SVC, or Session Initiation Protocol (SIP) systems. Internetworking capabilities supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding (SVC) to H.264/AVC.
Cisco Unified Border Element
Cisco Unified Border Element is a collaboration edge session border gateway that connects converged business communications systems to the public switched telephone network. Beyond offering session border control, Cisco Unified Border Element (CUBE) delivers simple and cost-efficient collaboration outside the firewall. Important collaboration functions enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) applications
  • Policy-led security evaluation of voice calls
  • B2B teleconferencing over SIP
CUBE software is available for licensing on Cisco IOS control software and can be run on a broad range of Cisco's enterprise-class routers, which include ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 family, the ISR G2, and high-end models of Cisco's 800 fixed routers. Cisco's virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 (UC500) Series is an all-in-one VoIP and unified communications system for small businesses. UC500 packages deliver voice, data, voicemail, auto attendant, video, security, and wireless functionality, work with older Cisco IP Voice phones, and support PSTN interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the centerpiece of a complete unified communications solution

All of Cisco's UC500 series bundles include a compact switch with 8 Power-over-Ethernet ports and additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is optional. VoIP user capacity can be expanded by connecting with Cisco Catalyst Express switches. Every UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 FXS and 4 FXO ports. The Cisco UC540 system supports 24 to 32 clients and has 8 foreign exchange office interfaces. The Cisco UC560 system supports 48 users and 12 foreign exchange office interfaces.

Progent's Cisco-certified VoIP experts can help you to support your legacy UC500 VoIP system or plan and implement a smooth migration to a current VoIP system such as the Cisco cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers remote or onsite access to a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to assist you to design, implement, manage and repair unified communications networks supported by Cisco Unified Communication products in a centralized, cloud-based, or hybrid environment. Progent's Cisco-certified consultants have extensive backgrounds with Cisco Unified Communications Manager and Cisco CallManager, VoIP phones and other endpoints, Unified Communications applications such as Jabber and WebEx Meeting Center, Cisco's teleconferencing products, collaboration gateways, tools built into Cisco switches and routers. Progent can also offer expertise with related technologies like Cisco SRST, Cisco Unified Border Element, H.323 gateways, CAC, IP voice trunks, various signaling protocols, and AVVID. Progent's SIP integration experts can in addition assist you to create SIP infrastructure environments that include SIP IP voice phones and video phones, SIP trunks, and SIP management tools with Cisco Unified CM.

Progent's application programmers can build specialized IP telephony software that will enable your company to integrate the features of Cisco Unified Communications Manager into your business operations for enhanced efficiency. Progent can revue your current network and Internet connectivity infrastructure to determine whether your system is configured to accommodate high-quality Voice over IP and HD video, assist you to choose and integrate Cisco products that make sense for your present situation and downstream expansion plans, and interface your Cisco collaborative communications products with technology from other vendors. Progent's CISSP-ISSAP certified network security and compliance consultants can show you how to create, implement, and validate an enterprise-wide security and compliance plan for your unified communications ecosystem. Also, Progent can assist you to deploy Cisco fault-tolerant technologies like Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control backup in remote-branch and telecommuter environments, and Progent's disaster recovery and business continuity preparedness consultants can help you create a sensible DR/BC strategy to protect your vital communications system.

Unified Communications Manager/CallManager Migration Services
Releases of Cisco Unified Communications Manager 8.6 before 8.6 and every version of CallManager have arrived at end-of-life. This means Cisco Engineering will cease to enhance, repair, or test the product software. Security patches for this pivotal product will stop, which in certain circumstances could create regulatory compliance or potential liability problems.

Progent continues to offer world-class consulting and troubleshooting support for end-of-life versions of Cisco Unified CM and CallManager, but in case your business is still using an out-of-dated version of this essential application your organization should begin now to prepare for your upgrade. Progent's collaboration consultants can assist your company to migrate non-disruptively to the latest release of Unified CM and can often save customers as much as 50% off consulting costs versus most IT service firms thanks to Progent's documented process and experience in this area. By following leading practices, Progent can ensure that your business gets a quick return on your IT investment by showing you how to benefit fully from the new and improved feature set, lower management and support costs, more productive collaboration capabilities, and tighter security provided by the latest release of Unified Communications Manager.

Progent's migration consulting services include ROI assessment, project management or co-management, pilot testing and validation, Cloud integration, configuring endpoint devices from Cisco and other vendors, mobile connectivity, security and compliance services, management automation, disaster recovery planning, network infrastructure design, staff and user training, and ongoing consulting and troubleshooting. Progent also offers fixed-priced migration service bundles to make sure your costs are visible and under control.

To see more information concerning Progent's engineering expertise for Cisco products, select a subject:

To get in touch with Progent about professional assistance for Cisco networking, call 1-800-993-9400 or go to Contact Progent.

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