Cisco Unified Messaging Professional ServicesSending live voice and video over IP (VoIP and Video over IP) has advanced from simply being being a savvy means to save money on phone carrier bills to a required tool for collaboration and worker productivity. Converged IP communications, once limited to managing Internet-based voice and faxes on one platform in order to replace traditional PBX systems, today incorporates voice and video, mobile communications, instant messaging, real-time presence, services, and more within a cohesive ecosystem that is easy to manage, scalable, secure, resilient, cost-effective, and intuitive.

Cisco is the leader in supplying solutions required to support the modern paradigm of unified communications (UC). Cisco's UC solution enhances the efficiency of information systems by slashing operating expenses; integrating multiple collaboration functions with popular software programs to increase user output; supporting teamwork among workers, partners, and vendors to save time and improve business outcomes; and simplifying the support of your communications ecosystem.

Cisco's UC technology cover these main product categories:,

  • Call Control Agents for managing rich media calls and sessions
  • Communications Endpoints to optimize worker engagement
  • UC Software Applications for integrated access to real-time, IM, voice and video, voice messages, white boarding, and conferencing
  • Communications Gateways for interfacing with public networks and telecommuters
Progent offers the remote or on-premises consulting services of a certified CCIE (Collaboration) expert who can help businesses of all sizes to plan, install, administer, migrate, expand, move, and repair Cisco UC products so you can highest strategic value of your UC investment. Progent offers world-class support for all components of Cisco's unified communications solutions such as call processing and control software, IP phones and softphones, and teleconferencing software. Progent also offers expertise for Cisco's realtime media-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call Processing Software - Unified Communications Manager (CallManager)
Cisco IP Communications ConsultingThe call-processing agent is the centerpiece of the Cisco IP telephony portfolio infrastructure and gives you the flexibility to implement a central call-processing model, a decentralized model, or a mix of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony features to packet devices such as IP handsets, media management appliances, VoIP gateways, and mixed media applications throughout the IT environment. Unified Communications Manager supports additional voice, video, and data services such as unified messaging, multimedia conferencing, and collaborative client interaction networks.

The most recent version of Cisco Unified Communications Manager, previously branded CallManager, includes a wealth of improvements that expedite ROI by lowering management and maintenance costs, improving user productivity, facilitating teamwork, supporting the bring-your-own-device (BYOD) style of computing, strengthening security, and making efficient use of network resources. Headline new features include Global Dial Plan Replication (GDPR), simplified certificate management, expanded support for standards-based single sign-on (SSO) for managers and users, device-agnostic call recording, on-the-road connectivity without the need for VPN tunneling, a revamped self-provisioning interface that makes it simple for end users to set their options and preferences for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile clients.

When you deploy a centralized Cisco Unified Communications Manager cluster to control voice processing for users at remote locations, IT managers can help ensure non-stop phone operation using Cisco SRST, a Cisco IOS Software image for routers. If a Wide Area Network link breaks, Cisco SRST in the Cisco router offers core Cisco UC Manager capabilities until the link is restored. To learn about Progent's consulting support for Cisco routers, refer to consulting support for Cisco Integrated Services routers.

For small business networks, branch locations, and retail environments that do not need the full functionality offered by Unified CM, Unified Communications Manager Express, formerly known as CallManager Express provides a budget-friendly solution that handles the requirements of locations with as many as 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can quickly deploy a unified voice/data solution.

The Cisco Business Edition 6000 is a family of complete platforms that offer fundamental collaboration features such as routing, gateway, premium voice/video, messaging, chat and real-time presence, voice and video conferencing, and paging support, allowing any user to connect on any endpoint device from anywhere. All BE6000 solutions come packaged preloaded with a virtualization hypervisor and Unified Communications applications software, making implementation quick and easy and cutting cost of ownership for organizations with as many as 1000 employees. All systems come packaged preloaded with a virtualization hypervisor and UC applications software. Organizations can instantly enable Unified Communications applications as their requirements dictate.

The entry-level Business Edition 6000S includes five preselected UC software applications preloaded on a single combination ISR router/gateway/virtualized blade server platform and can handle as many as 150 users and 300 endpoint devices. The mid-market BE6000M includes 4 unified communications application options enabled on a single virtualized C220 M4 server and supports a maximum capacity of 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S Supports eight collaboration software application options activated on a single virtualized Cisco C220 M4 server platform and has the ability to support up to 1000 workers, 2500 devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager (CallManager), see Cisco Unified Communications Manager and CallManager design, configuration, upgrades and troubleshooting.

Cisco IP Phones: IP Voice and IP Video Phones
A communications endpoint is a user instrument, and can be a hardware phone set or a software phone application on a PC or handheld computer. In the IP environment, each VoIP phone is Ethernet connected. VoIP phones have all of the functions that an ordinary telephone has, but VoIP phones often have extra features including the ability to connect to websites or run productivity-enhancing applications.

Cisco VoIP Phones SupportIn contrast to conventional Private Branch Exchange technology, in a Cisco IP communications environment you can implement virtually instant moves, additions, and changes. You merely take the VoIP phone to its new location, attach it to an Ethernet connection, and the IP phone announces itself with Cisco Unified Communications Manager. All user permissions and configurations are programmatically replicated, eliminating the cost and hassle of sending technicians to wiring closets. Another useful capability is extension mobility, which allows you to log into any Cisco VoIP device and receive your own phone ID and privileges.

Cisco provides a wide selection of collaboration handsets. The low-cost Small Business SPA 300 Series are no-frills IP and DECT screenless or monochrome devices offering high-quality audio, compatibility with hosted IP telephony systems or an IP private branch exchange, simple installation and secure online installation, zero-downtime software upgrades, and web-based configuration. The value-priced SPA301 is a single-line IP phone with no screen or speakerphone function, a base dialer with a single Ethernet connector, and a wired handset without a keypad. The SPA302D, intended solely for operation with the Cisco SPA232D DECT Analog Telephone Adapter, is a multiline wireless DECT handset that supports 10-lines, a TFT 176 x 220 color screen, and a dial pad with a speakerphone. The SPA303 is an affordable three-line SIP-based IP phone with dual switched ports, a 128x64 mono screen and a speaker.

Cisco SPA500 Series IP Phones ConsultingThe SPA500 Series IP phones are affordable endpoints that support SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing support. Most models have a 128 x 64 monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight programmable keys but no LCD screen. The SPA502G has a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and has 12 soft buttons. The SPA512G IP Phone supports four lines, no programmable buttons and supports Gigabit Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 pixel color screen, supports five lines, and includes five programmable keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP devices intended for occasional-use settings such as lobbies, elevators, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono display, a Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a one-line device without a display and uses a hook switch for transferring a call or joining a conference.

Cisco's 7800 Series of value-priced IP phones are VoIP desktop endpoints featuring backlit monochrome screens, four programmable keys, 11 fixed-feature buttons, an Ethernet switch with PoE, and a speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All models in the 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save technology, offered on the higher end 7800 models, reduces off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for common locations as well as for employees with infrequent call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is available through an extra-cost handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only device in the 7800 series to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device targeted for administrative staff, call center personnel, and managers who have significant call needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 color screen, a 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G includes four lines. Both VoIP phones have a 5-inch screen and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a portfolio of SIP-based endpoints that includes desktop units, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature keys. Cisco's IP Phone 8811 features a backlit mono screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration and Troubleshooting SupportCisco's wireless IP phones are hardened Wi-Fi devices designed for workers who are mobile within campus, warehouse, health-care or other environments where IT management requires portable phones that provide more control, security and durability than is possible with the Bring-Your-Own-Device style of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move on-premises workers the benefits of voice over wireless LAN (VoWLAN) communications in workplaces that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless VoIP Phone includes a 2.4 inch color display, a rugged case rated Mil-SPEC 810G to withstand dropping and IP67 for particulate and moisture resistance, long-life batteries, a built-in speakerphone, and an integrated Bluetooth 4.0 radio for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds spark suppression for use in hazardous work sites. The 8821-EX also features a case made of yellow plastics, which makes it easy to find during an emergency. Learn about Progent's Cisco Wireless VoIP Phone integration consultants.

Cisco 9900 Series IP Phones ConsultantsCisco's legacy 9900 Series of advanced VoIP endpoints mix high-definition voice with business-grade color video to provide a rich collaborative experience for managers and executives. Both IP phones in the 9900 line incorporate a Standard Definition 640x480 pixel color display, a Bluetooth 2.0 radio to support a wide choice of headsets, and an integrated Gigabit Ethernet switch. The Cisco EnergyWise function is optional and can lower off-work energy use by 90 percent. The Cisco IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Expansion Modules for adding scalability to customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi radio for deployment with voice-over-wireless LAN networks, and four customizable touchscreen keys to access Cisco UC functions. The 9971 VoIP phone allows up to 3 IP Color Key Expansion Modules for expanding programmable line and function keys.

Unified Communications Applications
Within Cisco's Unified Communications architecture, IP voice, video, and other UC applications are physically separate from the call-processing and voice-processing infrastructure, and they may reside anywhere within the system. A single network framework provides a versatile environment for feature-rich applications and acts as a solid foundation for downstream convergence-based applications. Cisco works with third-party technology vendors to offer a wide selection of IP voice and IP video software applications and products. Cisco also supports the ability to create and administer specialized internal applications.

UC applications offered by Cisco and supported by Progent's consultants include:

Jabber
Cisco Jabber is a converge media client application that provides presence, IM, voice, video, voice messaging, desktop sharing, and real-time conferencing capabilities for Windows PCs, Macs, Apple and Android tablets plus smartphones. Jabber is an evolution and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with major improvements in the areas of HD video capabilities and desktop sharing, and extending the collaboration experience to additional platforms and devices. Jabber works with Unified CM for call management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing.

Because Jabber utilizes key communication standards, it can interoperate with a broad range of third-party platforms. For example, XMPP enables Cisco Jabber to exchange instant messaging and presence data with other XMPP clients such as Adium for Mac OS, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features can be accessed from Microsoft Office programs such as Outlook and Microsoft SharePoint. This cross-platform compatibility maximizes output by delivering a common user environment and accommodating the BYOD model of networking. Progent offers the assistance of Microsoft-certified Exchange and Outlook consultants and SharePoint experts who can show you how to use Jabber with Microsoft's powerful collaboration products. Progent also can provide expertise with Apple iPhone integration as well as Android smartphone integration to help you to increase the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center provides web and video meetings for participants using a browser or virtually any desktop or mobile device. Cisco WebEx Meeting Center is offered as software as a service (SaaS) through the Cisco WebEx Cloud. This makes it simple to roll out and scale, streamlines administration, eliminates heavy initial expenditures, offers maximum uptime and enterprise-grade data protection, and provides fast performance. Important capabilities include the ability to share discrete content or your entire screen with remote participants in real time, the ability to incorporate rich media into presentations including PowerPoint and Flash animations, recording plus playback for training and demonstrations, single sign-on and integration with other Cisco collaboration applications like Cisco Jabber and Cisco TelePresence, plus stringent data protection and encrypted access with tight policy management.

WebEx Online Conferencing Consultants

Cisco WebEx Meeting Center runs on Windows, Apple Mac, and Linux desktops and notebooks and permits mobile users to initiate, schedule, and take part in meetings on Google Android devices, iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. You can also launch online meetings instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of IM solutions.

Cisco TelePresence Portfolio for In-house Video Conferencing Infrastructure
For midsize businesses and larger enterprises who want to build a local or hybrid local/cloud environment for teleconferencing, Cisco provides a portfolio of Cisco TelePresence products that deliver high-definition video conferencing for participants with virtually any endpoint device at any location. Cisco TelePresence Server is a scalable video conferencing bridge that runs with Cisco Unified CM to deliver multiparty video, audio and content sharing to UC environments and can extend conferences to incorporate cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of the way teleconferencing bandwidth and features should be allocated for every individual participant, allowing managers to define the precise service level and experience required for each user. Cisco TelePresence Content Server records video and presentations for live distribution and video on demand playback.

Cisco Unity Connection Platform and Unity Express for Unified Voicemail
The Cisco Unity Connection, an extension of Cisco Unified CM, is a unified voicemail solution that promotes collaboration by providing flexible set of options for accessing calls and messages within a framework that is simple to deploy and maintain. Unity Connection lets you access and manage voicemail from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, a smartphone, or a tablet. Unity Connection also offers sophisticated speech-recognition features for hands-free operation and extensive Automated Attendant features such as smart routing for incoming phone calls and easily customizable call-screening and message-alert options. The Cisco Unity Connection platform operates as a virtual machine that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router blade and can accommodate as many as 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses and corporate branch locations with as many as 500 voice mailboxes. Unity Express permits users to manage voicemail messages via a Cisco Unified IP Phone display, a browser, or your email client. Integrated Services Routers for which Cisco Unity Express is available as a network module or advanced integration module include Cisco's 2800, 2900, and 3900 families. Progent offers comprehensive configuration and support services for all Cisco routers.

Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates closely with Unified CM and desktop agent software like Finesse to offer automatic call distribution (ACD) features that allow an organization to match customers with the proper salesperson or service representative. UCCE offers smart call routing, computer telephony integration (CTI), support for multichannel contact management, call queuing, IVR and advanced enterprise-wide reporting to simplify the deployment and administration of a modern customer contact center. Cisco products incorporated in UCCE's customer interaction management ecosystem include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX or CCX) offers a packaged bundle for building a customer contact center for branch or midmarket systems that handle as many as 400 agents. Multiple bundles are offered, plus a selection of special options. Unified CCX integrates with Cisco Unified Communications Manager and offers intelligent call distribution, contact management, reporting, IVR, and management of voice, email, chat, and social media inquiries. Unified CCX comes with Cisco Finesse, a web-based customizable desktop agent that needs no client-side software setup. Special options include conditional routing, expected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach, allows users to be called from one phone number that rings at the same time on their Cisco VoIP Phone and their smartphone. Users can switch active conversations between their Cisco VoIP phone and their cell phone without disruption. Unanswered calls can be redirected to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that determine which calls get directed to alternate endpoints.

Cisco Prime Collaboration Provisioning
Prime Collaboration provides an automated process for initial installs as well as for “day 2” moves, additions, changes, and deletions. An intuitive console provides a unified look at a subscriber and the user's services. Cisco Prime Collaboration Provisioning substantially speeds up site rollouts and reduces the time required for ongoing updates. Prime Collaboration in addition offers management analytics that show application adoption and consumption rates, allowing organizations to make more efficient use of resources and further reduce total cost of ownership.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco Unified Communications networks to communicate with other systems and with users working beyond the firewall. Cisco's line of gateways provide UC support for a wide variety of gateway and session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent include:

Expressway Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gateway that allows organizations to allow workers, suppliers, customers, or partners who are using various outside networks, collaboration applications, or endpoint equipment to access to Unified Communication functions. The Expressway collaboration gateway integrates with an enterprise Cisco CM deployment or Cisco Business Edition 6000, or can be run via the cloud with Cisco HCS to make collaboration more pervasive. Important capabilities of Expressway are include:

  • Mobile and Remote Connectivity: Remote workers who have any Jabber-compatible desktop or handheld computer or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on and of Transport Layer Security (TLS) and can connect to all their Jabber workloads (high-definition video, business-quality voice, rich content IM, and realtime presence) without requiring the extra step of starting a VPN connection. Also, telecommuters have the ability to utilize their Cisco TelePresence endpoints without a VPN tunnel, providing a user environment at home identical to the office.
  • Cisco Jabber Guest Support: Cisco Expressway is integral for supporting the Cisco Jabber Guest, which permits “guests” to interact with your business simply and securely via lightweight web-browser and mobile multimedia calls.
  • Cisco Cloud Access: Cisco Expressway can function as a gateway that creates a path between onsite Cisco or third-party systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway deliver an advanced, scalable conferencing environment that seamlessly combines voice, video, and data sharing to any client, at any location, on any device.
  • Interoperability: If your organization currently has non-Cisco video systems, Expressway can assist you to move efficiently to Cisco products when it makes business sense. Cisco Expressway provides video compatibility with industry standard H.323, H.264 SVC, or SIP environments. Interoperability standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to MPEG-4/H.264 AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is an enterprise-class session border gateway that connects unified communications systems to the IP public switched telephone network (PSTN). Beyond providing session border control, Cisco Unified Border Element (CUBE) delivers easy and affordable collaboration beyond the corporate firewall. Sample collaboration features enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) solutions
  • Policy-led security evaluation of voice calls
  • B2B teleconferencing over SIP
CUBE software can be licensed on Cisco IOS control software and can be deployed on a wide selection of Cisco's enterprise routers, including ASR 1000 routers, the Cisco ISR 4000, the ISR G2, and several versions of the 800 fixed routers. The virtualized CUBE, or vCUBE, runs in a VMware ESXI virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 (UC500) product line is a VoIP communications system for small businesses. UC500 packages deliver voice, data, voicemail, auto attendant, IP video, security, and WiFi functionality, work with older generation Cisco VoIP phones, and support public switched telephone network (PSTN) interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a comprehensive unified communications ecosystem

All Cisco's UC500 series bundles include a desktop switch with 8 Power-over-Ethernet (PoE) interfaces and additional FXS and FXO interfaces, a firewall, and VPN. Built-in WiFi is optional. VoIP user capacity can be increased by attaching Cisco Catalyst Express companion switches. Every UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 system allows 24 to 32 users and provides 8 foreign exchange office interfaces. The Cisco UC560 system allows 48 users and 12 foreign exchange office interfaces.

Progent's seasoned VoIP consultants can assist you to maintain your legacy UC500 VoIP system or design and carry out an efficient upgrade to a modern VoIP solution such as the Cisco cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent can provide online or on-premises help from a certified CCIE Collaboration specialist to help your business to plan, install, manage and troubleshoot converged communications environments that incorporate Cisco Unified Communication technology in a centralized, cloud-based, or hybrid deployment. Progent's Cisco consultants have extensive backgrounds integrating Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and other endpoints, UC applications like Cisco Jabber and Unity Connection, Cisco's video conferencing products, communication gatekeepers, utilities incorporated into Cisco switches and routers. Progent can also provide support for related technologies like Cisco SRST, CUBE, SIP gateways, CAC, IP voice trunks, PSTN, and AVVID. Progent's SIP integration experts can in addition assist you to create SIP infrastructure solutions that include SIP IP voice phones and media phones, SIP trunks, SIP conferencing and SIP management tools via CUCM.

Progent's application programmers can build specialized IP telephony applications that will help your organization to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business processes for enhanced productivity. Progent can audit your current network and Internet connectivity architecture to make sure your system is configured to accommodate business-quality IP voice and HD video, help you to choose and deploy Cisco hardware and software appropriate for your present needs and future expansion strategy, and integrate your Cisco collaborative communications products with technology from other vendors. Progent's CISSP-ISSAP certified data security consultants can assist you to create, implement, and validate an enterprise-wide security and compliance strategy for your converged communications solution. In addition, Progent can assist your organization to deploy Cisco fault-tolerant mechanisms such as Cisco Unified SRST to provide cost-effective call control redundancy in branch office and home-office environments, and Progent's disaster recovery planning experts can help you create a sensible DR/BC strategy to protect your crucial communications system.

Unified Communications Manager/CallManager Upgrade Consulting
Releases of Unified Communications Manager 8.6 lower than 8.6 and every release of CallManager have arrived at end-of-life. Therefore Cisco Engineering will no longer enhance, fix, or validate this older software. Security updates for this pivotal product will stop, which in certain situations could create compliance or potential liability problems.

Progent continues to provide expert consulting and troubleshooting support for outdated editions of Cisco Unified Communications Manager and CallManager, but in case your business is still using a legacy version of this pivotal application you should start now to prepare for your upgrade. Progent's Cisco-certified consulting professionals can help your company to upgrade efficiently to the current version of Unified CM and can often save clients up to 50% off consulting service fees compared to competing IT service firms thanks to Progent's documented procedures and hands-on experience in this practice area. By adhering to best practices, Progent can ensure that your business gets a fast payback on your investment by helping you take full advantage of the new and improved features, lower management and maintenance costs, more engaging collaboration, and stronger data protection provided by the newest version of Cisco Unified CM.

Progent's migration consulting services include ROI analysis, project management or co-management, pilot testing and validation, Cloud integration, setting up collaboration endpoints from Cisco and third-party vendors, smartphone and tablet integration, security and compliance services, streamlined management, disaster recovery planning, network architecture design, training, and ongoing consulting services and technical support. Progent also offers ultra-affordable upgrade packages to make sure your costs are visible and affordable.

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If you wish to get in touch with Progent about professional help for Cisco networking, phone 1-800-993-9400 or go to Contact Progent.