Additional Topics of Interest

Emergency CISA Certified Security Expert Coding Microsoft Azure IPsec configuration
Award Winning Microsoft Azure cloud integration Development

Progent can assist you with any phase of Microsoft Azure migration such as requirements definition, prerequisites assessment, system architecture, pilot testing, deployment, automated management, performance optimization, license management, disaster recovery preparedness, security planning, and compliance validation. Progent can assist your IT staff to configure and debug firewall appliances and VPN tunnels so your clients can safely access to Azure services, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft technologies to run in the cloud including Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist your organization to set up a hybrid cloud ecosystem that transparently integrates on-premises datacenters with Azure resources.

Computer Consulting SCCM 2016 Cloud Management Gateway
SCCM 2016 Primary Site Online Technical Support

System Center Configuration Manager 2016 automates application and device provisioning across multiple sites, centralizes security and compliance settings management, inventories network resources, protects against corporate data leakage, provides network health reporting, allows secure end-user self service, and delivers a common control mechanism for managing mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration experts can help your organization with any facet of planning, implementing, using and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid environments.

Help Desk Call Center Engineer
Microsoft Certified Expert Network Support Help Desk Support Services

The Contact Center service delivery structure adopted by Progent offers small businesses an efficient option to dependence on freelance consultants by offering broad technical knowledge shared by multiple engineering groups, optional round-the-clock access to emergency assistance, escalation capability to world-class experts for handling the most difficult problems, support consistency and reliability, prompt follow-up overseen by veteran IT service administrators, a selection of easy-to-use ways for initiating support jobs, plus excellent process transparency enabled by ticket tracking and available through a web portal.

Computer Outsourcing Consultant Developing Phase: Pilots
Developing Phase: Pilots IT Consultants

When performing IT projects for corporate clients, Progent uses a structured approach driven by defined milestones so as to achieve budgetary, timing and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the leading practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, test models, design adjustments, and expert implementation. All phases are documented to provide a detailed description of technical services delivered and to help in downstream system maintenance.

24x7x365 On-site Support Microsoft Exchange 2016 Upgrade
Online Technical Support Microsoft Exchange Server 2016 Upgrade

Progent can help your business in any and all phases of your migration to Microsoft Exchange Server 2016 including planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and logs; setting up HLB for high-availability CAS services; designing, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

Unified Communications Manager Technical Support
Unified Communications Manager IM and Presence Service Online Consulting

Cisco Unified Communications Manager, originally branded CallManager, functions as the core of Cisco's communications and collaboration platform. Unified Communications Manager and Cisco Unified Communications Manager Express provide a modern IP-PBX by integrating closely with applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's Cisco-certified network consultants can deliver effective and affordable online and onsite expertise to help organizations of all sizes to create and administer Unified CM environments by providing Unified Communications Manager configuration and troubleshooting services that deliver optimum productivity. Progent can assist with any facet of CUCM support and troubleshooting in areas that include integrating Voice over IP phones and Video phones, designing dial plans, setting up SIP connections and PSTN calling, installing Cisco ISR routers with CUBE support, creating Cisco UCS server failover solutions for survivability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.

Shared Help Desk Ticketing Integration Support
Extended Service Desk Integration Support

Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Support services are offered at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most issues.

ProSight Active Security Monitoring Consult
Signature-based Virus Protection Specialist

Progent's ProSight Active Security Monitoring incorporates cutting edge behavior-based machine learning tools from SentinelOne to guard endpoints and physical and virtual servers against known as well as new ransomware variants like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

IT Co-sourcing Whitepaper
IT Outsourcing Best Practices White Papers

Progent's IT outsourcing packages offer economical network support for medium-size businesses. Whether it includes designing network infrastructure, setting up an in-house Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your network, or developing a web-based eCommerce application, outsourcing your network engineering services can reduce costs and eliminate uncertainties, allowing IT service expenses to increase in a more linear and manageable fashion than is possible by amassing a large, knowledgeable internal IT organization. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to build a secure and robust network architecture for your critical Windows-powered business software such as Windows 2008, Exchange Server 2007, and Microsoft SQL Server 2008.

System Center 2016 Service Manager Computer Consulting
Professionals System Center 2016 Hybrid Cloud Integration

System Center 2016 delivers major improvements for managing hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.