Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy VoIP devices to the latest media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Unified CM, originally named CallManager, or with Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps like Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent can provide support with any facet of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP gateways, deploying ISR G2 routers with CUBE internetworking support, and designing UCS server clustering and Cisco SRST solutions for high availability.


Additional Topics of Interest

Supplemental Helpdesk Network Engineer
Support Outsourcing for Extended Call Center

Progent's Network Help Desk Outsourcing Services for PC desktop technical support are designed especially for small businesses who need fast access to a Help Desk Call Center with professional phone support and full escalation capability but who have to work within a modest IT budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Optional Remote Access Provisioning, System Assessment, Problem Escalation, Virtual Helpdesk Support, By-the-Minute Billing, and Help Desk Software Recommendation and Integration.

Consultant Services for Private Cloud Solutions
 Professional Kansas City

Progent’s private cloud hosting service allows small and midsize organizations to run key applications such as Microsoft SQL and Exchange from a secure Tier III data center on fault-tolerant equipment with offsite data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for automatic backup and restore. Smaller organizations can use Progent’s private cloud hosting service to eliminate major capital costs for the acquisition, maintenance, and management of network hardware and data center facilities while achieving the highest levels of system availability and physical security.

Windows 8.1 Backup and Restore Online Technical Support
Technology Professional for Microsoft Windows 8.1 in Bay Area, CA

Progent's Microsoft-certified experts can provide a variety of consulting services to help organizations of all sizes to deploy, administer, and support environments that include workstations, laptops, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's experienced project managers can assist to set up testing labs to assess Windows 8.1 and develop and manage Windows 8.1 deployment projects based on leading practices.

Online Help for Double Take Replication Manager
DoubleTake Carbonite Replication Network Consultant Augusta-Richmond County, Georgia

DoubleTake/Carbonite Software publishes a selection of products intended to deliver small and midsize companies a variety of affordable solutions for backing up and restoring business-critical applications including Microsoft Exchange Server, Microsoft SQL, RIM Blackberry, and Microsoft Office SharePoint. Progent’s business continuity planning experts have in-depth experience incorporating DoubleTake/Carbonite technology into small business information networks to achieve a high state of availability and disaster recovery readiness at an affordable cost.

Wireless Example Application
Case Study

Progent delivered a wireless integration solution that allowed a school to improve efficiency and avoid the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for connecting separate sites as far as 2.5 miles apart and can reach even greater distances. This wireless solution provided better performance and reliability than simply amplifying the 802.11b network, and since it utilizes the 5.8Ghz spectrum it offered protection against outside interference.

Microsoft Windows 10 Migration Specialist
Help

Progent's Windows consultants can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Windows. Remote and on-premises evaluation and migration services for Windows 10 available from Progent's consultants include ROI estimates, project coordination, compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile management and synchronization, teleworker connectivity, security and compliance, streamlined provisioning and administration, network optimization, wired/wireless convergence, disaster recovery planning, webinar training for IT support staff and users, and ongoing technical help.

Small Company Online Support Services
Onsite Technical Support for Small Business

If you have a company information system with 10 to 50 desktop users, Progent's computer outsourcing services free your organization from over-reliance on an individual freelance consultant while giving you cost-effective and dependable access to enterprise-class technical support. By delivering IT support help when you need it, providing specialized expertise for key technologies, delivering unique services such as 24x7 network monitoring, and billing only for support you use, Progent gives you an affordable solution for maximizing the productivity of your small office information system. Progent is the intelligent way for small organizations to build and maintain a reliable and safe information system and to have fast access to the skilled help typically restricted to businesses who can support a large internal IT group.

Microsoft Experts Small Medium Business On-site Support
Computer Consulting Services for Midsize Company

Progent provides network support for medium size businesses with 100 to 250 system clients. The mid-size business or work group has traditionally been an overlooked segment of the market for IT support services. The overhead and service access practices of large third-party support firms make them excessively costly for the typical mid-size business or small medium business (SMB), which usually has a minimal IT budget with which to support an IT system whose complexity and capability are often comparable to the networks of far larger enterprises. Progent's support delivery model, which takes full advantage of remote support, virtual office technology and 24x7 server monitoring, significantly lowers the network support costs of an SMB while offering the mid-size company with big-company service from professional, world-class consultants knowledgeable in a wide range of small business technologies. If your medium size organization or small business is looking for levels of network help appropriate for a mid-size organization without paying big-company prices, contact Progent.

ransomware cleanup and recovery Professionals
MongoLock ransomware recovery Services in Oregon

Progent's experienced ransomware recovery consultants can assist your business to rebuild an IT network victimized by a ransomware virus such as Ryuk, Dharma, NotPetya, or MongoLock.

Meraki Traffic Shaping Online Help
Meraki Wi-Fi Access Point Online Consulting in Alameda County

Progent's Cisco Meraki wireless access point experts offer remote and on-premises support to assist businesses of all sizes to design, install, manage, expand or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to set up and manage Meraki-based wireless networks for sites that can range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive ecosystem that provides identical access, performance, security compliance, manageability and uptime for wired and Wi-Fi users regardless of their location or device.