Additional Topics of Interest

Network Engineer Jabber and Exchange
Jabber Screen Sharing Remote Support Services

Progent's Jabber consultants can provide remote or on-premises support to assist organizations of all sizes to plan, deploy, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth support for all the products, technologies and services that make up building an end-to-end Jabber collaboration solution including Cisco network devices and management software, Microsoft 365 applications, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP trunking, WiFi systems, cyber security, cloud integration, immersive telepresence systems, PBX systems, business continuity, and other components of a cohesive collaboration solution.

Online Support Services Extended Support Desk
Remote Consulting Co-managed Help Desk

Progent offers three basic types of Contact Center support : Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft experts gives your customers convenient access to a dependable support group with years of experience providing phone support and remote access repair for networks based on Microsoft technology. Progent's concentration is on giving the support Call Center a positive reputation as a solid contributor to company productivity. Progent's target is to resolve and not simply report problems.

Shared Network Support Help Desk Costs Configuration
Specialist Supplemental Support Desk Cost Savings

Progent's Helpdesk management and co-management services enable companies to cut costs, improve output, and adjust rapidly to fast-changing business conditions.

IT Outsourcing Whitepapers
IT Outsourcing Best Practices White Paper

Progent's IT outsourcing packages offer affordable network consulting for mid-size businesses. Whether it involves planning system infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your network, or building an on-line eCommerce solution, outsourcing your IT technical services can smooth out expenses and eliminate uncertainties, allowing IT service budgets to grow in a more moderate and manageable fashion than is feasible by amassing a bulky, all-purpose in-house network support organization. Progent's Outsourcing White Paper and flyers explain how Progent can help you create a secure and robust network architecture for your critical Windows-powered business software such as Windows Server 2008, Microsoft Exchange Server, and Microsoft SQL Server 2008.

Antispam Design and Installation
Antivirus Subscription

E-Mail Guard is Progent's economical spam filtering and virus defense solution that offers small businesses world-class defense from spam, viruses, directory harvesting, and other forms of email-borne attacks on IT networks. E-Mail Guard is built on Postini's Perimeter Manager, a full library of web-based antispam and anti-virus services that ward off email assaults before they are able to breech the network firewall. Perimeter Manager also allows administrators track and manage their email systems, regardless of server platform, hardware type, or data center location.

Problem Escalation Through Teamwork Small Business IT Outsourcing Group
Best Practices Outsource IT

Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, in the trenches of IT service, performing a wide range of technical tasks for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This ensures that you get not only expert technical skills, but also a support engineer with proven methods for applying computer knowledge to solve actual IT problems efficiently.

Cisco SIP Architecture Specialists
Computer Consultants SIP Trunking

Progent's Cisco-certified SIP integration consultants can help organizations of any size to design, integrate, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and can provide cost-effective online or on-premises support to help businesses to migrate smoothly to a productive communications ecosystem that delivers fast ROI. Progent's certified Microsoft collaboration consultants can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business Server or Lync Server for access to a SIP-based IP PSTN trunk.

Microsoft Exchange Upgrade Online Troubleshooting
Exchange Server 2003 Network Consultants

Progent's Microsoft certified consultants can help you define and implement an efficient in-place Exchange Server 2003 migration plan that avoids productivity downtime, simplifies ongoing service requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-site migrations, Progent offers the experience to complete your move quickly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and consulting services include assistance with the configuration of outside vendor add-ons to Exchange 2003 Server that are in keeping with your business needs.

Solaris with Windows Consultancy
Microsoft Certified Expert UNIX, Windows Consult

Progent's UNIX family consulting services offer small companies and software developers assistance with managing and supporting UNIX, Linux or Solaris environments that operate with Microsoft-powered technology. Progent can give your organization contact with UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of expertise offers you an easy single consulting firm to show you how to build and maintain a protected and reliable mixed-platform network and communications solution that allows UNIX and Microsoft interoperability by combining MS Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.