Progent provides nationwide remote phone support and troubleshooting services for businesses that operate Sun Solaris environments or whose IT systems include a mix of Solaris and Microsoft technology. Online network consulting provides optimum return for your information technology dollar by preserving client productivity and limiting the time charged for computer repair services. Sophisticated remote support tools and experienced service specialists and consultants allow Progent to solve most network issues without squandering time and money by going to your location. In the vast majority of situations your network issues can be dealt with over the phone or via a combination of telephone help and online access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA certified security specialists to help with the most difficult network issues.
Progent's ransomware experts can assist you to evaluate your ransomware vulnerability, monitor and protect your IT environment, assist with negotiating a settlement with a threat actor, and rebuild an information system damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Progent's Cisco CCIE-certified networking consultants can assist you to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to configure, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Progent's ProSight Email Guard uses the technology of top information security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter.
Progent offers cost-effective remote and onsite support to help organizations of any size to move all or part of their critical IT resources to Google Cloud Platform services. This can save time and hardware costs and enable access to Google's state-of-the-art machine learning technology. Progent can assist you with every phase of Google Cloud Platform integration including requirements analysis, preparedness assessment, architectural design and review, pilot testing, configuration, administration, performance tuning, licensing management, disaster recovery mechanisms, and security strategies.
Altaro VM Backup software from Hornetsecurity provides small organizations a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also supports low-cost backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or on-premises services to help you to design, install, manage and debug a comprehensive backup and disaster recovery system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service powered by on Altaro VM Backup.
Exchange Server 2013 incorporates significant improvements to the functionality of Microsoft Exchange 2010 and introduces powerful new features plus a revamped structure. These improvements affect vital IT areas including manageability, availability, compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you understand the potential business benefits of migrating to Exchange 2013, design an efficient test and rollout plan, and train your IT team to manage your Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.
Progent can help you to plan an upgrade to Teams from Skype for Business Online and configure, manage, and debug a cloud or hybrid deployment of Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.
Progent's certified Internet Security and Acceleration Server consultants have extensive experience creating Microsoft-based security designs for IT networks with many sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small company plan and implement an installation of Microsoft ISA Server 2004 that supports your IT security requirements without restricting your network.
Cisco's Firepower Next Generation Firewalls deliver a significant performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and include centralized management of advanced security features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and carry out an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's cloud-based services to build and centrally manage network environments that span branch offices, data centers, and cloud resources.
Systems Management Server 2003 offers added capability for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs lower the net operational costs of managing and configuring software products by making it easier to copy system images, manage mobile devices, and operate management utilities. In addition to advising you about techniques to save management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and implement IT projects that cover processes that Feature Packs are designed to streamline. Progent's adoption and update services can minimize spending and eliminate business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can help you define sensible processes and policies to manage PDAs and intelligent mobile phones so your mobile workforce remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security plan that includes standards, procedures and technologies to keep your IT computer system protected.
Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by every staff member to each client. The discipline of detailing and archiving support records allows more effective service and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
Microsoft Windows Server 2008 R2 offers outstanding levels of speed, protection, fault tolerance, expandability, and versatility that improve output of local, branch office, and mobile users. Progent's Microsoft-certified professionals can deliver cost-effective online consulting, troubleshooting, and training services to assist your company to design, implement, and manage Microsoft Windows Server 2008 R2 to add substantial business value to your network.
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and administer a DR solution powered by VMware SRM.
Citrix XenDesktop virtual desktops Onsite Technical Support
Progent's Microsoft-certified consultants can assist you to update your servers and/or workstations from 32 to 64 bits. Progent can help you to calculate the costs and benefits of moving to 64-bit computing, plan an efficient upgrade strategy that reduces business disruptions, and provide economical, expert remote help to assist your organization to install 64-bit operating systems and application programs on your current computers.
Progent's Duo managed services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices.
For assistance creating, improving, or troubleshooting business aplications for Microsoft Windows, Linux, or for the Web, Progent's expert team of programmers, relational database designers, and project managers can make sure you get the job done on time and within your budget. Progent's experienced application developers can provide affordable and expert online help for jobs as small as creating VBA macros for Excel or as large as rolling out mission-critical RDBMS applications based on SQL Server or Oracle.
Progent's Microsoft-certified consultants offer online or onsite support to help organizations of all sizes to design, implement, manage, and troubleshoot a backup system based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier releases of SCDPM or from a different backup/recovery platform, and Progent can integrate your Data Protection Manager implementation for onsite, cloud, or hybrid environments. Progent can provide as-needed support for fixing especially challenging problems, or comprehensive project management services. Progent's consultants can also help you to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed for legal workflows. Progent can provide online access to NetDocuments experts who can assist your law firm to plan, configure, administer, optimize, or troubleshoot a document management system (DMS) solution powered by NetDocs.
Progent's UNIX family support services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise provides you with a convenient single consulting firm to help you create and maintain a secure and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Slackware.
Progent's consultants can provide online and on-premises expertise for organizations of any size to assess the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help you to plan a local, cloud-based or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Microsoft 365; set up HA mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can help you design and verify a security environment for your Skype for Business solution that meets government and industry standards.
Configuration Manager 2016 automates application and device deployment across multiple sites, streamlines compliance settings management, inventories network resources, protects against corporate data leakage, performs health monitoring, allows secure end-user self service, and offers a common control mechanism for managing mixed-OS networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud experts can help you with any facet of planning, installing, using and troubleshooting a SCCM 2016 solution for local, cloud, or hybrid environments.
Progent is among the most expert network consulting companies for creating e-mail solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small companies get all the benefits of Microsoft Exchange Server 2000 for typical scenarios such as updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server administration.
Progent's Cisco-Certified network management consultants can assist you to use Cisco's management tools alongside a variety of powerful third-party applications to create a complete network management solution to keep your environment operating smoothly, fully utilize limited resources, guard your data, revive quickly from device failure or deliberate assaults, and enable you to expand or repurpose network resources intelligently and economically as your company grows.
Systems Management Server 2003 provides added capability for change and configuration management of Windows-powered networks via SMS Feature Packs. Feature Packs reduce the overall operational expense of managing and deploying software products by making it simpler to install system images, control mobile devices, and run management tools. In addition to alerting you about techniques to save management expenses by installing SMS 2003 Feature Packs, Progent's consultants can help you plan and perform IT projects involving processes that Feature Packs are intended to streamline. Progent's adoption and upgrade services can lower spending and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless consulting experts can show you how to develop efficient processes and policies to manage PDAs and smart mobile communication devices so your field force stays productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to develop a security strategy that incorporates standards, processes and IT products to keep your IT computer system safe.
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Small businesses who work with trusted independent consultants or who maintain internal support personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and productive.
Progent can provide affordable remote access to an Oracle-certified MySQL DBA or application programmer and can assist organizations of any size to integrate and support MySQL within a reliable network infrastructure that provides advanced performance, scalability, and protection. Progent also has proven skill assisting businesses port applications from an Oracle environment to MySQL.
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent faces little competition. Mid-size companies who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and productive.
Progent's Meraki wireless access point experts provide online and onsite support to assist businesses of all sizes to design, deploy, manage, expand or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist you to configure and manage Cisco's Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology including Catalyst and Nexus switches, ASR routers and firewalls to build a seamless network infrastructure that delivers identical access, performance, security compliance, manageability and uptime for wired and Wi-Fi users regardless of their location or device.
Microsoft Lync 2013, renamed Skype for Business, allows businesses of all sizes to build a centrally managed and secure communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging, real-time presence, audio/video and web conferencing with application sharing, and both IP-based and PSTN telephony across a broad range of stationary PCs and mobile clients. Progent's certified Lync 2013 consultants and system architects can help you to assess the advantages of Lync 2013, design an on-premises, cloud-based (via Lync Online) or mixed model appropriate for your present and future goals, implement Lync 2013 in a way that expedites your return on investment, and deliver live webinar and on-premises training to your management team and end users. Progent has in-depth expertise in key pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync 2013 with popular Microsoft 365 applications including Outlook and PowerPoint.
Progent's ProSight Virtual Hosting service provides complete hosting of a small organization's servers in a solution that delivers the maximum level of dependability and expandability and is in addition easy to move to another host. ProSight Virtual Hosting and management services are based on mature virtualization technologies that enable small and midsize companies with mixed- platform IT systems to save dramatically on the costs of capital investments, infrastructure support, and network management while achieving world-class fault tolerance and an unprecedented degree of vendor independence.
Progent can assist you in any phase of your upgrade to Microsoft Exchange 2019 including configuring Windows Server 2019 Core as a host for Exchange; designing HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and implementing Windows Hyper-V; configuring hardware load balancing; building DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365; and setting up Outlook.
Progent uses a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each consultant to each client. The practice of documenting and organizing support activity results in more efficient support and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Progent's business climate will make you a more capable consultant by enhancing your information technology skills and increasing the satisfaction of your clients. Progent delivers this promise by attracting the top professional talent for you to work with, providing a state-of-the-art network and communications infrastructure, using specialized application tools to deliver the highest level of support, and by streamlining our business structures for finding and retaining customers.
If your company runs a Sun Solaris network or a mixed-platform computer system, Progent's CISM and CISSP-certified consultants can help your entire organization in a broad array of security topics such as security administration practices, security design and models, access control products and methodology, applications development security, business processes security, physical security, communications, network and Internet security, and disaster recovery preparedness. CISM and CISSP stipulate the fundamental skills and worldwide standards of performance that network security professionals are required to possess. These certification offer IT management the confidence that consultants who have earned their CISM or ISSAP qualification have the experience and theory to offer world-class security management and consulting services.
Progent can provide the support of certified consultants as well as seasoned software programmers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery planning specialists, and data security consultants to assist your business to assess the likely benefits of Microsoft SQL Server 2012 for your organization, set up pilot systems at your datacenter or at Progent's lab, design and carry out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from other database platforms, and define an efficient and safe network infrastructure that lets you realize the full business benefit of SQL Server 2012.
Progent's Cisco-certified IP phone and video IP phone consultants can help your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP devices to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Unified CM, previously branded CallManager, or with Cisco Unified CM Express (CME) to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, configuring SIP trunking, installing ISR G2 routers with CUBE internetworking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.
Progent can provide expert remote consulting services to help companies connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine physical IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with continual replication to provide rapid, zero RPO disaster recovery (DR) between sites located up to 185 miles apart. Progent's team of veteran IT consultants can assist you to plan, configure, manage, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that aligns with your functional needs and budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by providing help with tasks such as assigning shelf IDs, determining plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and verifying your disaster recovery system to show compliance with information assurance standards and government mandates.
Progent's Data Center consultants can help you identify high availability data centers that meet the specific requirements of your business. Fault tolerant colocation sites are especially attractive to small businesses due to of their low cost and simplified logistics in comparison to taking a do-it-yourself approach. Attempting to design an in-house data center with even a basic level of fault tolerance is too costly for most small organizations. Progent can show you how to get all the advantages of non-stop data centers and 24x7 colo sites by providing a complete range of consulting and support services.
Progent provides national remote help and troubleshooting services for companies who operate UNIX, Linux, or Solaris networks or whose IT systems include a mix of UNIX and Microsoft Windows products. Online IT help provides optimum return for your information technology dollar by protecting client productivity and limiting the hours charged for network repair services. Sophisticated remote access utilities and skilled technicians and engineers allow Progent to handle most IT problems without squandering time and money by going to your location. In most of cases your network problems can be remediated over the phone or through a combination of telephone help and online network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISM certified security specialists to assist you with the most challenging network issues.