Progent's Cisco-certified IP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Unified CM, previously named CallManager, or with Cisco Unified CM Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM applications like Cisco Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP trunking, installing Cisco ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.
Progent's certified Windows Server 2003 engineers offer network help and IT consulting for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2003, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, configuration, administration, and maintenance services include system design, installation, project management, on-site and remote technical support and troubleshooting, Help Desk outsourcing, CISM-certified security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
Progent can provide the support of a senior consultant with extensive experience configuring, maintaining, and enhancing immersive telepresence platforms from leading vendors such as Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your internal IT support group, your Internet Service Provider, and your video conferencing platform supplier to assist your company maximize the strategic value of your video conferencing ecosystem.
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance issues.
Progent's Cisco CCIE network consultants can assist your business to set up, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point support, Cisco IP phone consulting, and CUCM/CallManager software consulting.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical assets.
Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, deploying, optimizing and repairing Microsoft SCOM solutions and can provide organizations of all sizes advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to plan a topology for SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also assist you to import and set up SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and third-party applications and services. In addition, Progent can deliver fast online or on-premises troubleshooting to assist you to remediate serious issues uncovered by SCOM 2012.
Progent can provide the support of certified consultants and experienced database application developers, database administrators, project managers, network infrastructure engineers, disaster recovery/business continuity specialists, and security consultants to help your business to assess the likely advantages of Microsoft SQL Server 2012 for your business, set up test systems at your datacenter or at Progent's lab, plan and execute out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from legacy database solutions, and define a cost-effective and secure network infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.
If your company network mixes Linux-based products platforms with Windows, Progent can help you to integrate your servers into a cohesive environment that allows all your OS platforms to run side by side for simple administration, transparent information exchange, high dependability, superior performance, and strong protection. Progent's UNIX/Linux and Windows integration assistance offerings include IT infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online technical support and repair, in-person technical support, and Helpdesk outsourcing.
Progent has two decades of background assisting small and medium-size businesses to plan, implement, optimize, administer, and troubleshoot computer networks that support at-home workers.
Progent's non-stop interoffice connectivity and fault tolerant system infrastructure engineers can help small businesses create fault tolerant Interoffice connectivity by means of redundant networks with transparent failover. Progent's Cisco Certified Internetwork Experts can design and implement high-availability Inter-office connections supported by non-stop EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over offers affordable 24x7 interoffice connectivity.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it.
A cornerstone of Progent's Network Operations Center is its powerful incorporation of NinjaOne RMM, a cutting-edge remote monitoring and management solution which facilitates automated alerts and streamlined incident response.
Microsoft Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network telephony. Microsoft Lync 2010 can enhance the functionality of Exchange Server, SharePoint and Office desktop or Microsoft 365 and simplify administration through integration with Windows AD. Lync 2010 can also cut expenses by eliminating VoIP hardware and subscription services, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified IM and Presence consultants offer remote and onsite support to help you to maintain and troubleshoot your current Lync Server 2010 deployment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product family. Progent can also assist you to design and execute an efficient Skype for Business upgrade.
24-Hour Citrix XenDesktop virtual desktops Support Outsourcing
Progent's certified SonicWall firewall experts can show you how to integrate, maintain, and troubleshoot SonicWall firewall appliances including the newer SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified network security experts can show you how to incorporate SonicWall firewalls into a complete network protection solution and design protection into your corporate operations.
Progent can provide the support of Microsoft-certified consultants as well as experienced software developers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery/business continuity specialists, and security professionals to help you to evaluate the potential benefits of SQL Server 2012 for your organization, install test systems at your site or at Progent's test lab, plan and carry out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from other database solutions, and configure a cost-effective and safe network infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of the time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it.
Progent can help your business to design an upgrade to Teams from Skype for Business Online and install, manage, and troubleshoot a cloud or mixed implementation of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Progent's ransomware consultants can assist your business to assess your ransomware vulnerability, remotely monitor and guard your IT environment, help with settlement negotiations with a threat actor, and restore a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent is convinced that a carefully architected and implemented network is a vital piece for enabling any firm's growth, and Progent follows this philosophy in our corporate network infrastructure. Progent has built a fault-tolerant virtual office network that enables Progent's in-house engineers and certified contractors to deliver fast and effective service, cooperate closely on sophisticated jobs, and experience career and personal maturity by acting as part of a dynamic business ethos of self motivation and freedom.
Progent's Microsoft-certified experts offer network help and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support team can show you how to design, deploy, maintain and manage the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Progent's certified consultants can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout plans, optimize your network for local, multi-location, private or public cloud-based, and hybrid environments, train your IT management staff, develop an enterprise-wide security strategy, automate IT administration, help with creating applications, and build and test a disaster recovery/business continuity plan.
Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who receive the highest customer satisfaction and are afforded the tightest working relationship with Microsoft. The understanding, capabilities, and dedication needed to earn the level of Microsoft Certified Partner benefits Progent's clients by enabling Progent to provide your company better technical solutions for your information network.
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies more than 25 years of experience helping manufacturing, distribution and service companies to manage complicated supply chains and streamline key processes in order to get products to market fast and meet customer commitments consistently. Progent can provide the skills of an ERP specialist with more than two decades of background with the SyteLine/CloudSuite Industrial platform. Progent offers online or on-premises consulting that spans from occasional advice to end-to-end solution planning and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, ETL, Microsoft 365 integration, training, and database administration.
Progent's certified Windows Server 2022 experts can help your company to design and carry out a cost-effective upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with an on-site implementation of Windows Server 2022.
Progent's Microsoft and Cisco premier network engineers can provide expert support for a broad array of products and technologies and can deliver that expertise remotely anywhere in the U.S. or in person in major cities across the United States and anywhere in . Progent provides online help for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that incorporate a mix of Microsoft Windows and UNIX-family technology. Progent also offers the help of Cisco CCIE network specialists for complex connectivity issues, as well as the the assistance of CISA and CISSP-accredited security engineers to handle high-level security planning and problem solving. Progent has delivered remote network support to companies in every state in the U.S.
Progent's Microsoft-certified consultants can help you to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance compliance, and boost productivity by making sure that operating systems and applications stay up to date, managing licensing, and reporting usage profiles to help you make informed buying decisions. Once your organization is ready to upgrade your SCCM 2007 configuration management solution, Progent can assist you to plan and implement a smooth migration to System Center 2012 Configuration Manager.
Progent's wireless site survey services assist you to plan, install and debug a Wi-Fi network optimized for your facilities, offering your business a wireless solution that delivers the coverage, speed, density, QoS, data protection, and roaming ability your business needs. Wi-Fi site survey services from Progent include remote predictive analysis for planning a wireless LAN and onsite survey services for confirming, tuning, and debugging a functioning Wi-Fi LAN.
Microsoft Lync 2010 supports IM, Real Presence, voice/video conferencing, desktop collaboration, and both VoIP and traditional PSTN calling. Microsoft Lync 2010 can extend the capability of Exchange, SharePoint Server and Office or cloud-based Microsoft 365 and simplify management via integration with Windows AD. Lync can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription services, PBX gear, or legacy teleconferencing technology. Progent's certified unified communications consultants can provide online and on-premises support to help you to maintain and repair your current Lync 2010 deployment or assess the benefits of migrating from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also help you to plan and carry out an efficient Skype for Business upgrade.
Progent's support services for software/firmware update management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your servers, endpoint devices printers and scanners, network appliances such as switches and wireless APs, and Internet-of-Things (IoT) devices such as alarms and robotics.
Configuration Manager automates software deployment at scale, streamlines compliance settings management, inventories network assets, guards against corporate data leakage, performs network health monitoring, allows safe self service, and delivers a common control mechanism for managing mixed-operating system networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud experts can assist your organization with any facet of planning, installing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud, or hybrid networks.
Progent's Cisco-certified VoIP phone and video IP phone experts can assist your business to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified CM Express to build a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP gateways, installing Cisco ISR routers with CUBE internetworking support, and designing UCS server clustering and Cisco SRST systems for high availability.
For Windows desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist you to plan a XenDesktop environment that maximizes the strategic value of your IT system; integrate XenDesktop technology with your physical and virtual servers, end-user devices, and peripherals; upgrade your existing desktop virtualization software to the latest versions of XenDesktop; and provide advanced remote troubleshooting. Progent can also train your network managers to adhere to industry leading practices to manage your XenDesktop solution efficiently.
Progent's Microsoft certified consultants offer small and mid-size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver critical applications quickly and reliably to appropriate workers, lower product costs and adhere to licensing agreements by determining patterns of usage, improve Windows protection by improving your knowledge of weak points and by installing targeted updates, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational expenses by efficiently utilizing the administrative functions incorporated into Windows. Progent's SMS consulting professionals can show you how to use SMS effectively for automated software and application installation, security patch control, and asset tracking management including software and appliance inventory.
Progent's expertise delivering Microsoft .NET support and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools make it possible to design custom mission-critical programs and eCommerce solutions that operate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting consultants can help you create reports that let you track your business more effectively, turning raw data into valuable understanding of your company and customers.
Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco devices for streamlined management.
Progent offers onsite training designed for individuals who wish to expand their knowledge of the Apple macOS and OS X platform, Apple Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual webinar classes for Mac applications.
Progent's Microsoft-certified Windows 11 experts offer a range of services for Windows 11 including cloud and hybrid solutions, mobile management, teleworker connectivity, data and identity security, streamlined provisioning, and Help Desk Call Center support.
Progent's proven ransomware recovery experts can help your business to reconstruct a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Progent provides companies of any size expert consulting for Intrusion Protection products and IPsec VPN products from major firewall and Virtual Private Network security vendors such as Palo Alto Networks, WatchGuard, Juniper, Fortinet, and Symantec. Progent can help you create a detailed security strategy and choose appropriate technologies from a variety of vendors to achieve your security goals while staying within your spending limits.
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide affordable remote and onsite expertise, application development, and technical support services for organizations of any size who intend to migrate to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help customers design and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud-based components into a cohesive intranet system.
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience developing Microsoft-based security designs for IT networks with multiple locations, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small company plan and implement an installation of Microsoft ISA Server 2004 that meets your IT security needs without limiting your productivity.
Progent's certified cybersecurity experts can run NodeZero-powered penetration tests to make sure your security defense tools and policies are correctly configured and effective.
Progent's Microsoft-certified consultants have more than 10 years of background planning, implementing, enhancing and fixing Microsoft SCOM solutions and can provide companies of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that provides the performance and resilience required to monitor your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite technical support to help you to remediate critical problems detected by Microsoft SCOM 2012.
ProSight Reporting is a growing family of real-time reporting plug-ins designed to integrate with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
ProSight LAN Watch is Progent's server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can impact productivity.