Low-cost Network Troubleshooting from Microsoft certified Experts for Businesses in Clarksville, TN
By delivering professional know-how when you need it, providing specialized expertise for critical business applications, providing high-value services like virtual server hosting, invoicing solely for help delivered, and requiring no setup fees or retainers for standard services, Progent enables you to maximize the business value of your information system and reduce support expenses. Progent understands that information system security, reliability, and performance are just as important to small companies as to large corporations but that small organizations lack the leverage to invest aggressively in computer technology and internal service groups. Progent's fundamental value proposition is that no IT consulting firm can equal Progent's capability to deliver the network support your business needs whenever you require it and at a cost you can justify.
For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal IT support staff. This can save money and minimize technical risks for major projects like software design and development, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations.
Progent can also provide the services of certified experts to help your business to plan and execute a sensible cloud strategy.
Primary Products and Technologies Supported by Progent for Office Networks in Clarksville, Tennessee
Progent's group of industry certified engineers provides support for all aspects of information systems used by companies of any size. Areas supported by Progent in Clarksville include:
Support Delivery Alternatives for Clarksville, Tennessee Companies
Progent offers a selection of options for providing small companies with affordable computer services for troubleshooting, consulting, hosting, and network management. Progent's model for delivering computer support is based on the Help Desk structure common to larger IT support groups. Progent's Helpdesk Support Model ensures fast support, comprehensive service records, consistent follow-up, and strict expense monitoring across an array of IT service delivery options that include online repairs, in-person help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can help clients to analyze and fix hardware and software problems without the cost or time loss of on-premises support visits. The background of Progent's network consultants allows them to resolve the majority of IT issues quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration procedure for new clients to accommodate emergency situations and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional information about Progent's online computer support expertise.
- On-site Support
Progent offers onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote service experts to give small businesses the ideal combination: hands-on support technicians when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The response time for in-person service calls is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more about how to register for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging problems. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, high availability it system consulting, virtualization strategies, plus integration, programming and training for small business programs such as financials, operations, reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects such as site relocations and massive software migrations, longer term projects like business information application development and support, database application programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network management, or emergency services like disaster recovery and virus removal.
- Application Server Hosting
Progent can host vital business applications such as Exchange and SQL Server in order to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is possible using the class of internal data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same data centers that support the gear of many of the planet's largest IT organizations, Progent can save you the expense of building and maintaining the infrastructure required for world-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also ensure that patches and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also easy for clients to transfer to a different support provider or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class availability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed package, can handle the multi- OS and loosely standardized environments common with smaller companies, and retains control of the software licenses in the customer's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine on-premises resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Clarksville, Tennessee Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate network consulting enable small companies to sidestep the problems related to excessive dependence on thinly staffed service organizations or independent engineers.
Working with Progent's Experts allows your company to:
- Prevent Over Reliance on Individual Support Consultants
For IT services, small companies often rely excessively on individual engineers. Although freelance service providers carry lower expenses than larger support organizations and can afford to charge apparently smaller fees, individuals are occasionally spread too thin to react quickly to urgent network problems. If an independent consultant is busy with another client, ill, on travelling, or in training, the lack of backup staff may require your company to wait for help during a crisis. The more your company expands, network unavailability or difficulties with line-of-business programs become more costly. The dollars you believed you were saving on a freelancer can disappear quickly because of lower output. Also, when independent consultants confront new technologies, the unavailability of a big consulting team to depend on for assistance forces them to learn with the meter running while your organization winds up footing the costs for their continuing training.
- Have Access to Expertise in Sophisticated IT Issues
Many small support firms or independent engineers specializing in small business network support may excel at providing connect-the-dots fixes but lack the background to work efficiently with complicated network infrastructures with a variety of operating systems, numerous offices, VoIP implementations, remote clients, integrated financial and operational applications, eCommerce, and custom business applications. Progent's background with worldwide enterprises and Progent's large staff of specialists can benefit your company because enterprise networks are inherently complicated, integration issues require thorough knowledge in many technical disciplines, and reaching a high level of stability, reliability, and protection requires industry-proven best practices.
- Build a Solid Basis for Seamless Growth
Small businesses typically begin with a network implemented on a shoestring budget. Without a strong basis, a series of band-aid fixes commonly get tossed onto of a tenuous structure. As a company evolves, reliability and expandability problems can hinder the success of the organization. Such environments need thorough evaluation, smart business planning, and broad-based expertise to migrate to a network infrastructure that will act as the reliable basis to handle current business requirements and ease downstream expansion.
- Work with Solution Providers, Not Product Vendors
Smaller businesses require direction and education to work through an increasingly complex array of technology options available for enabling business growth and enhancing efficiency. Businesses do not need a network consultant or service organization that tries to promote a product. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services exclusively. This allows Progent to align technical services with the genuine needs of clients. Combining IT consulting and product selling can result in a situation where the recommended solution is based on a preselected technology rather than being based on the true needs of a small business.
If your Clarksville, Tennessee company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Network Help
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).