Expert Remote Support for Clarksville, Tennessee Small Business Computers from Certified Engineers
Small businesses have traditionally been overlooked by large IT service firms. Many small companies permit themselves to become overly reliant on freelance engineers or small support organizations who lack the bandwidth or broad knowledge to react quickly or effectively to technical emergencies. Other small companies resort to mass-market support firms that employ personnel taught to provide by-the-numbers solutions to ordinary issues but who are missing the experience and technical scope to handle the variety of configurations and absence of standards that characterizes small company information systems.
Progent's time-tested methodology for delivering low-cost and successful network service to small companies has made Progent among the top Microsoft-certified network service firms in the industry. Progent has provided online help to companies in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house IT support staff. Co-sourcing can save money and minimize technical risks for big projects such as software programming, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer the services of accredited consultants to help your company to plan and implement your cloud strategy.
Primary Technical Areas Serviced by Progent for Clarksville, Tennessee Office Networks
As a Microsoft-certified Partner computer support firm that maintains a large group of Cisco CCIE networking consultants and Apple Computer certified engineers, Progent offers emergency assistance and affordable remote consulting to Clarksville, TN companies for a wide array of information technologies including:
Service Delivery Options for Clarksville, Tennessee Businesses
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for providing computer support services is based on the Call Center structure familiar to big IT groups. Progent's Contact Center Service Model promotes rapid support, comprehensive activity documentation, dependable follow-up, and tight expense monitoring across an array of IT support delivery options that include remote repairs, in-person support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support experts can assist clients to analyze and repair network issues without the expense or delay of on-premises service visits. The background of Progent's IT engineers allows them to handle the majority of IT issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration process for first-time customers to address emergency network problems and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.
- On-site Support
Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to give small and midsize businesses the ideal combination: hands-on support technicians when you need them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for in-person service visits is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning how and why to sign up for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues. To learn more, visit Online Help Desk Services.
- IT Consulting Services
Progent provides small businesses budget-friendly availability of world-class consultants who can deliver help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, high availability network consulting, virtual server strategies, plus integration, programming and support for small business software including accounting, operations, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects including office relocations and major software upgrades, longer term initiatives like management analytics application programming and support, relational database application development and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system administration, or urgent services like data restoration and virus removal.
- Application Hosting
Progent can host vital business applications such as Exchange Server and MS SQL in order to provide small companies with higher degrees of reliability, security, and recoverability than is possible using the class of in-house data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same facilities that host the gear of some of the planet's biggest information technology companies, Progent can eliminate the cost of creating and maintaining the systems needed for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions remain current, security and efficiency is continually tracked, and systems and data files are regularly backed up and ready for complete and rapid restoration. Find out more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also convenient for customers to migrate to another service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is based on mature virtualization techniques that allow businesses with mixed environments to save significantly on the costs of hardware, infrastructure support, and network management while getting enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the licenses in the client's hands so that migrating to a different virtual system is quick, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on system protection and can help with complex security projects such as SIEM solutions to help companies meet industry guidelines and statutory requirements for IT information protection and incident reporting.
The scope and depth of Progent's engineering staff offer a unique set of benefits to customers trying to increase the business value of their information system within a realistic budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, in the trenches of network support, performing a wide variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This means that you get not only expert IT capability, but also a support engineer with proven methods for solving real-world network problems quickly.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for phone support and in-person help per minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with big bills for quick repairs. Another benefit of by-the-minute pricing is that your company will not be tempted to permit minor problems to fester until they become major ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports given by every staff member to every client. The practice of detailing and organizing support records allows more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who utilize freelance consultants or who employ internal support staffs gain when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.
Read additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Clarksville, Tennessee company wants to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Help
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).