Professional Online Technical Support for Clarksville, Tennessee Small Business Computers from Microsoft Certified Consultants
Small companies have traditionally been ignored by major IT service firms. Many small companies permit themselves to become dangerously reliant on individual consultants or small consulting organizations who don't have the bandwidth or extensive knowledge to respond quickly or efficiently to network emergencies. Still other small companies resort to giant service providers that employ technicians trained to provide standardized fixes for ordinary issues but who do not have the background and versatility to handle the variety of environments and absence of standards that characterizes small company information networks.
Progent's time-tested approach to delivering low-cost and effective network service to small companies has made Progent one of the premier Microsoft-certified network service organizations in the industry. Progent has provided online help to companies in every state in the country (See Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal IT support personnel. This can save money and help meet schedules for major IT initiatives such as application programming, business continuity planning, security evaluations, office consolidations, or software migrations.
Progent can also offer the services of accredited experts to help your company to design and execute your cloud computing strategy.
Primary Practice Areas Serviced by Progent for Businesses in Clarksville, Tennessee
Progent's nationwide team of world-class consultants offers help for all facets of information technology used by companies of all sizes. Technologies supported by Progent in Clarksville include:
Service Delivery Alternatives Available for Clarksville, Tennessee Businesses
Progent offers a variety of alternatives for providing small businesses with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for delivering computer support is based on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes rapid support, comprehensive service records, reliable follow-through, and tight cost control for an array of IT support delivery alternatives that include online troubleshooting, in-person support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine remote support for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises support calls. The experience of Progent's network engineers makes it possible to handle the majority of IT issues rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's remote network troubleshooting expertise.
- Onsite Support
Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to give small companies the ideal combination: onsite support professionals when you require them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for in-person service calls is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning why to register for Progent's in-person network service.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems. for more information, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network protection engineering, non-stop it system engineering, server virtualization strategies, plus configuration, customization and support for business applications such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and major software migrations, extended initiatives such as business reporting application development and customization, database application development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent services such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for key business applications like Exchange and Microsoft SQL to provide small businesses with higher levels of availability, protection, and recoverability than is possible with the class of on-site data center that is realistically affordable for most small organizations. Because Progent uses the same facilities that host the gear of some of the planet's largest IT organizations, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and revisions remain updated, security and performance is continually monitored, and systems are consistently archived and ready for full and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small company's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition easy for customers to transfer to another service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that permit companies with mixed environments to benefit significantly on the costs of hardware, system maintenance, and network management while achieving enterprise-class availability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered solution, can support the mixed- OS and non- standardized networks common with smaller companies, and retains ownership of the software licenses in the customer's hands so that moving to a different virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers advanced remote support to help businesses of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of system protection and can help with complex security projects such as SIEM solutions to help enterprises comply with industry standards and government requirements for IT information security and reporting.
The breadth and size of Progent's engineering staff bring a unique array of advantages to companies trying to maximize the business value of their information system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, at the front lines of network service, performing a wide range of IT projects for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for fixing actual network problems quickly.
Learn more about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates king-size invoices for quick solutions. Another advantage of granular pricing is that customers are not tempted to allow simple issues to fester until they become major problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who provide minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports given by each consultant to each client. The practice of detailing and organizing service records allows more efficient service and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Small companies who utilize independent consultants or who employ in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and productive.
Learn more details concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Clarksville, Tennessee company needs to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Help
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).