Low-cost Network Troubleshooting from Microsoft and Cisco premier Professionals for Businesses in Clarksville, TN
By delivering world-class support when you need it, making available in-depth expertise for key applications, offering innovative services such as virtual server hosting, invoicing solely for services delivered, and requiring no setup fees or retainers for standard services, Progent allows you to increase the competitive value of your information network and minimize support costs. Progent understands that network protection, dependability, and efficiency are just as critical to small companies as to large corporations but that small companies don't have the leverage to invest heavily in information networks and internal support groups. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's ability to deliver the network support expertise your business needs whenever you need it and at a cost you can afford.

For larger companies, Progent offers co-sourcing services to add to the technical skills of your internal network support staff. Co-sourcing can cut costs and minimize technical risks for major projects like software programming, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to accredited consultants to help your business to plan and implement your cloud computing strategy.

Core Practice Areas Serviced by Progent for Business Networks in Clarksville, Tennessee
Progent offers the services of accredited consultants for all aspects of business network technology deployed in small organizations. Products and technologies supported by Progent include:

Support Delivery Options for Clarksville, Tennessee Businesses
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, consulting, and IT management. Progent's paradigm for providing computer support is built on the Call Center structure familiar to larger IT support organizations. Progent's Contact Center Support Mechanism ensures rapid support, thorough service records, consistent follow-through, and strict cost control for an array of network service delivery modes that include remote repairs, in-person help, and top-level consulting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers makes it possible to resolve most network issues quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration process for new customers to address emergency network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn more details about Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote support engineers to give small businesses the optimal solution: in-person support professionals when you need them as well as the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The wait time for in-person support calls is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about how to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex issues. For details, visit Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent’s Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's pool of certified desktop support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics. For details, refer to Progent’s Help Desk sharing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can provide help with vital products and technologies such as
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security consulting, high availability it system consulting, virtualization solutions, plus integration, customization and training for business software such as financials, operations, management reporting, CRM, and office productivity software. Progent can help with one-shot projects such as office moves and major system migrations, longer term projects like upgrading a legacy MRP platform to a current MS Dynamics 365 package, database application programming and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response like data restoration and malware cleanup.

  • Network Infrastructure Expertise for Teleworkers
    Progent can help small and mid-size companies to design, implement and debug the network infrastructure for a remote workforce. Aspects of network infrastructure where Progent's experts can provide support include secure and convenient VPN connectivity, Virtual Desktop Infrastructure software, router configuration, wireless LAN design and deployment, and reliable Internet connectivity. To find out about Progent's network infrastructure consulting expertise for at-home workers, refer to network infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is also simple for clients to migrate to another service firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit companies with mixed environments to save dramatically on the costs of hardware, system maintenance, and network administration while getting world-class availability and an unprecedented degree of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can handle the multi- platform and non- standardized environments common with small businesses, and keeps control of the software licenses in the customer's possession so that moving to a new virtualized host is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online consulting support to help organizations of all sizes connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that combine physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of network products including firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Premier security consultants, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on network security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government mandates for IT information protection and incident reporting.

The scope and size of Progent's engineering staff offer a powerful array of advantages to organizations wishing to increase the business value of their IT system within a reasonable budget. These advantages include:

  • Best Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, at the forefront of network service, performing a wide variety of IT tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only expert technical help, but also a consultant with field-tested approaches for repairing real-world network problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for online service and on-site help by the minute. As a result, you are billed only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no registration charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with big bills for fast solutions. An additional advantage of granular pricing is that you are not inclined to permit incipient problems to fester until they become big ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who provide scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every staff member to each client. The practice of documenting and organizing service records results in more effective service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Small companies who utilize independent consultants or who employ internal support staffs gain when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive. Read additional information about Progent's knowledge transfer services.

Contact Progent
If your Clarksville, Tennessee company needs to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's certified ISA Server consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for information systems with multiple offices, remote workers, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can help your company in designing and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your information security needs without adversely limiting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date editions of ISA Server.
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