Low-cost Network Tech Support from Microsoft certified Consultants for Companies in Clarksville, TN
By delivering professional know-how when you need it, making available specialized knowledge for critical business applications, offering high-value services like virtual server hosting, billing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your information network and reduce support costs. Progent understands that network protection, dependability, and performance are just as important to small businesses as to large corporations but that small companies don't have the economy of scale to invest aggressively in information technology and internal support groups. Progent's basic value proposition is that no IT support organization can equal Progent's capability to deliver the IT support expertise your company needs whenever you need it and at prices you can afford.

For larger businesses, Progent offers co-sourcing services to supplement the skills of your in-house network service staff. Co-sourcing can cut costs and help meet schedules for big projects like software design and development, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to certified consultants to assist your business to plan and implement a sensible cloud computing strategy.

Main Products and Technologies Serviced by Progent's Consultants for Companies in Clarksville, Tennessee
Progent's national group of world-class consultants provides support for virtually all facets of network technology found in businesses of all sizes. Technologies supported by Progent in Clarksville include:

Service Delivery Options Available for Clarksville, Tennessee Companies
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, and IT administration. Progent's paradigm for providing network support services is based on the Call Center operational structure common to big IT support organizations. Progent's Helpdesk Support Model promotes fast support, thorough activity records, reliable follow-through, and tight cost monitoring across an array of IT service delivery alternatives that include online troubleshooting, on-premises help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center provides emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can help customers to troubleshoot and repair network problems without the cost or delay of travel for onsite support calls. The background of Progent's IT engineers allows them to handle most IT problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to address emergency network problems and Progent bills by the minute with no startup fees or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out additional details about Progent's online computer support services.

  • On-site Service
    Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's online service experts to deliver small businesses the ideal combination: on-premises service professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The wait time for in-person support visits is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details concerning how to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems. To learn more, refer to Help Desk Services.

  • Shared Help Desk Services
    Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics. To learn more, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver assistance with critical technologies such as Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, company-wide network protection consulting, high availability network consulting, virtualization strategies, plus integration, programming and training for business applications including accounting, operations, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and major system upgrades, extended projects such as customizing an older MRP platform to a current Microsoft Dynamics or Dynamics 365 package, database software programming and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency services such as data restoration and malware cleanup.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and medium-size companies to plan, implement and debug the network infrastructure to support offsite workers. Aspects of network infrastructure where Progent's experts can deliver assistance include secure and efficient VPN connectivity, VDI desktop platforms, router configuration, Wi-Fi network design and deployment, and robust Internet access. For details about Progent's network infrastructure expertise for teleworkers, see infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the highest degree of dependability and extensibility but that is also easy for clients to migrate to another service provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow small businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can support the multi- OS and loosely standardized environments common with small businesses, and retains ownership of the software in the customer's possession so that moving to a different virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine local resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you�re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on network security and can help with complex security projects such as SIEM solutions to help enterprises meet business guidelines and statutory mandates for IT information security and reporting.

The scope and depth of Progent's engineering staff bring a unique array of advantages to customers trying to maximize the business value of their IT network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progents staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the forefront of IT support, executing a broad range of technical projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for resolving actual IT problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for remote support and on-premises help per minute. As a result, you are charged exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and asks no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids major bills for quick solutions. Another advantage of granular billing is that customers are not inclined to allow less critical issues to stay unaddressed until they become big ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation given by every consultant to every customer. The practice of documenting and archiving support records allows more efficient service and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent has few competitors. Small businesses who utilize independent service providers or who maintain internal IT personnel gain when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive. Read more concerning Progent's knowledge transfer services.

Contact Progent
If your Clarksville, Tennessee company wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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  • BlackBerry Smartphone Online Support BlackBerry Wireless Remote Troubleshooting
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  • macOS Support Company
    macOS Troubleshooting Professionals

    Progent provides national remote help and troubleshooting services for businesses that operate Apple Mac OS X networks or whose IT systems feature a mix of Mac with Microsoft Windows products. Progent's experts offer Mac users a range of services including desktop support, upgrading to the most recent version of OS X from earlier versions of macOS and Mac OS X, plus help with Apple macOS and OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad integration and management, or moving to iCloud. Online technical support provides optimum leverage for your information technology budget by protecting client productivity and shortening the time charged for network analysis and repair. Advanced online access tools and experienced service specialists and consultants allow Progent to solve most network problems without squandering time and money by going to your location. In the vast majority of cases your IT problems can be dealt with by telephone or through a mix of phone support and online network analysis. Progent can make available Cisco certified CCIE network experts and CISM certified security specialists to assist you with the most challenging system issues.

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    24 Hour Small Business Engineers

    Progent provide organizations of any size world-class network online or on-premises consulting services for networks powered by Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also offer security expertise for businesses varying in size from the small office to the global enterprise.

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    Progent's Cisco certified wireless networking experts can provide economical remote and onsite support for end-of-life and current Wave 2 Aironet wireless APs and Progent can assist you to plan and manage Wi-Fi solutions that include indoor and outside/industrial Aironet access points.

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  • Virtual Helpdesk Online Support
    Co-managed Heldesk Remote Technical Support

    Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Help Desk services are offered at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

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  • Forefront TMG 2010 Computer Consultant
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    Forefront Threat Management Gateway 2010 is based on the proven security technologies of ISA Server 2006 and provides a easily managed web gateway that acts as a single-server solution for a variety of security features such as an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, application proxy, VPN management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides advanced web security reporting features, allows custom reports powered by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be installed as a virtual server to cut expenses and improve availability. Progent's Microsoft-certified consultants can help your company to plan and execute test and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and troubleshooting. Progent can also assist you to migrate economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

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    Progent's Microsoft-certified engineers can deliver affordable remote and on-premises support to implement your upgrade to Exchange Server 2010, produce comprehensive documentation of your new messaging environment, train your IT staff and users to get them up to speed quickly on Microsoft Exchange Server 2010, and offer continuing management services and engineering help. Progent's consultants can also help you upgrade from Exchange 2010 to Exchange Server 2013 or Exchange 2016.

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    Progent's Cisco-Certified network management consultants can help you to use Cisco's network management tools along with a variety of specialized third-party products to create a complete network management solution in order to keep your network operating smoothly, conserve expensive resources, guard your data, recover rapidly from device failure or malicious assaults, and enable you to add or repurpose network resources sensibly and economically as your company evolves.

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    Progent can assist you to utilize Cisco's infrastructure products to build a robust foundation for your onsite, private cloud, or hybrid data center and streamline operations in key areas including compute and storage consolidation, security and compliance, manageability, reliability, and recoverability.

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    Progent's consultants offer Apple macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Mac integration with Windows environments, Microsoft Entourage and Exchange Server expertise, network protection services, and one-on-one education. Progent can assist clients to migrate to macOS from OS X or other earlier versions of Apple Mac OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also help you with Apple iPhone integration and iPad synchronization, or moving to iCloud. For computer environments based exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of designing, configuring and supporting a network environment that is available, safe, fast and aligned with your organization's objectives.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and troubleshoot a network-wide move to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit environment to verify that it supports all of the key 32-bit programs which you intend to keep plus the latest 64-bit editions of software you plan to install.

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    Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Azure hybrid cloud planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

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  • Online Consulting Exchange 2013 Active Directory Microsoft Certified Expert Online Consulting Exchange 2013 Upgrade
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    Progent's Microsoft-certified Windows Server 2019 consultants can help your company to plan and carry out an efficient migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 delivers major improvements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.

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  • Computer Consultant RV Series VPN Router
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    Cisco has designed a full product line of routers including appliances built to provide the protection, bandwidth, and reliability required by customers from small offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and network uptime. Progent can show you how to select and integrate Cisco routers to establish a reliable infrastructure for your network and to make it economical to grow as you add new users, open new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide help with a variety of routers powered by Cisco's IOS operating system, including the Cisco 800 family of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Routers.

  • Postini Services Anti-Virus Setup and Support
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    Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Microsoft Azure enterprise hybrid cloud design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

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    Progent's Microsoft and Cisco-certified consulting experts can assist you to assess the value of Exchange Server 2010 for your business and can help you to plan and carry out a smooth upgrade to Exchange Server 2010 from Exchange Server 2003 or Exchange 2007 Server that will offer fast ROI by improving your workers' efficiency, cutting the expense of hardware and service, streamlining management, and consolidating your vital communications platforms.

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  • Exchange 2013 Management Help and Support
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    Exchange 2013 incorporates significant improvements to the functionality of Exchange 2010 and delivers powerful innovations as well as a revamped structure. These enhancements affect vital areas like manageability, high availability (HA), security and compliance, cost of ownership, teamwork, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the possible business benefits of upgrading to Exchange 2013, create an efficient test and rollout strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent also offers affordable online consulting and management for Microsoft Exchange 2013.

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    Progent's seasoned ransomware recovery consultants can assist you to reconstruct a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    Progent's Microsoft-certified experts have two decades of experience providing e-mail and integrated telecommunications/email solutions for businesses. Progent offers economical Exchange Server consulting services to strengthen email security and virus protection, achieve fault tolerant email, and implement remote and wireless email access. Progents Microsoft Exchange consulting and support services can aid you in designing and deploying a Microsoft Exchange update or a migration from a legacy SMPT server or older Microsoft Email software such as Exchange 5.5 to Exchange Server 2010.

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  • Altaro VM Backup and VMware ESXi Specialist
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    Altaro VM Backup provides small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud environments and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Top capabilities include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your exposure to data loss, military-grade encryption, granular restore capability for specific files and emails, extensive support for Windows Server CSV and vCenter for handling large-scale deployments, and support for Volume Shadow Copy Service (VSS) to back up live VMs with zero downtime. Progent is a certified Altaro partner and can provide a wide array of consulting services to help you to plan, install, manage and troubleshoot a backup/restore system based on Altaro VM Backup software.

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    Progent provides clients the services of consultants who have been awarded some of the IT industry's most prized credentials. Progent believes that customers deserve to be sure that their IT support consultants have formal training as well as broad practical backgrounds so that Progent's customers can engage Progent's support with confidence. Often, vendor credentials like the Cisco Certified Internetwork Experts confers priority for substantially superior vendor help than is offered to non-certified consultants, enabling Progent to offer clients a better class of computer support. In addition, major certifications such as CISA or ISSAP for network security can help corporate customers to demonstrate compliance with regulatory demands by using the assistance of accredited IT experts.

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    Progent can provide economical online access to consultants with expertise in a broad array of products and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and workstations as well as notebooks and handhelds. Progent can provide help for leading data protection platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, Mozy, Retrospect, Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can help your company to design, enhance, or maintain backup/restore systems for a variety of architectures such as local, remote, cloud, or hybrid.

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  • Top Computer Consultants Meraki
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    Progent's Cisco-Meraki Wi-Fi access point experts can assist you to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a small office to a large campus or a nationwide enterprise. Progent can also help clients to integrate other Cisco devices for unified management.

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    Chief Information Officer Support and Integration

    Progent offers the part-time or temporary services of a veteran CIO who can provide a broad perspective to help you select and maintain IT solutions to match your current situation and that can serve as a firm basis for your future growth. Progent's part-time or temporary CIO consulting services offer financial advantages to companies who want to maximize the impact of their network investment but who are without the budget or unwilling to take on another executive-level position to their head count. Since Progent is vendor-neutral, with a sizable team of engineers certified to maintain all leading operating systems and connectivity technologies plus a wide range and application software, Progent is in a unique position to offer unbiased advice as well as advanced technical support for creating information solutions that fit the particular requirements of your organization.

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    Progent's background providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create specialized line-of-business programs and eCommerce solutions that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP reporting consultants can help you create reports that allow you to track your business more thoroughly, turning uncooked information into valuable insights into your business.

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    Progent's Standard Help Desk Services provide an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Help Desk services are provided at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues.

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    Progent is seeking a variety of full-time employees such as solutions-driven MCSEs; network consultants with Cisco CCNP or CCIE certification; and consultants for advanced system architecture with experience in mobile access, wireless networking, high-availability environments, business continuity solutions, data protection, and virtual servers. We are also hiring desktop support technicians, remote service specialists, and CISSP or CISA certified security professionals. Progent is also looking for veteran managers and administrators who can perform efficiently in Progent's high-growth, virtual office environment. Progent works with independent consultants who have specialized knowledge and hands-on background in important IT topics beyond our primary service concentration. Progent's Experts Group employs freelance consultants who offer advice and programming services for line-of-business applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have deep knowledge of popular operating systems such as Linux derivatives, Apple OS, or Sun, or offer expert help in technologies like telecommunications, web design, EDI, eCommerce, or database management. Independent consultants premier by Progent cooperate with Progent's staff engineers to provide comprehensive solutions for small and midsize business networks.

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    Progents Shared Help Desk service makes it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progents Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

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    For medium-size businesses looking for IT support, Progent offers a variety of alternatives including on-site service, remote support, off-site Help Desk, 24x7 support with remote network monitoring, emergency staff augmentation, business relocation support, application development, and expert consultation. For midsize companies in California or other areas serviced by Progent's onsite consultants, Progent provides expert in-person help for fixing network issues rapidly and affordably.

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    Microsoft supports seamless hybrid ecosystems that integrate Microsoft 365 Exchange Online and local Exchange systems. This permits you to have certain Exchange mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist you with any facet of planning, implementing and debugging your hybrid Exchange solution. Progent's Exchange specialists can deliver occasional expertise to help you through challenging technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Exchange solution is carried out on schedule and on budget.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer affordable online and on-premises expertise, software development, and troubleshooting services for organizations of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help you design and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud resources into a cohesive information management solution.

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