Clarksville, TN Remote Support from World-class Computer Network Troubleshooting Experts
Progent's network support services can provide your Clarksville, TN company affordable and dependable access to world-class technical experts. By providing IT consulting help when you require it, providing advanced expertise for vital technologies, delivering value-added support such as automated server monitoring, and billing only for support you receive, Progent offers your Clarksville, Tennessee business an economical option for optimizing the productivity of small-scale business information systems. If you have a local datacenter, rely on cloud resources, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for organizations and local governments to build and manage a reliable and secure IT network and to have fast access to the seasoned help usually restricted to businesses who can support a sizeable in-house information technology staff.
For mid-size and large companies, Progent can provide co-sourcing services to add to the subject matter expertise of your in-house IT service personnel. This can reduce expenses and minimize technical risks for big IT initiatives like application programming, disaster recovery preparedness, network security audits, merging datacenters, or software migrations.
Progent can also offer the services of accredited consultants to assist your business to plan and execute your cloud computing strategy.
Main Technical Areas Serviced by Progent for Clarksville, Tennessee Office Networks
As a Microsoft-certified Partner IT service firm with a large team of Cisco Premier CCIE networking experts and Apple Computer certified consultants, Progent offers urgent troubleshooting and affordable remote consulting to Clarksville, TN businesses for a wide range of information technologies such as:
Support Delivery Options Available for Clarksville, Tennessee Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, and IT administration. Progent's model for providing network support services is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Support Model promotes rapid support, comprehensive service records, reliable follow-through, and tight expense monitoring for a range of IT support delivery alternatives that include remote repairs, onsite support, and top-level consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and repair hardware and software problems without the cost or delay of in-person service visits. The background of Progent's IT consultants makes it possible to resolve most network issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new clients to address emergency network problems and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out more information about Progent's online network support expertise.
- Onsite Support
Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to give small companies the ideal combination: onsite service technicians when you need them plus the on-line help of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The response time for on-site service calls is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Find out more about how to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging issues. for more information, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies budget-friendly availability of enterprise-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network security consulting, non-stop it system consulting, server virtualization strategies, plus integration, programming and training for business software such as financials, operations, management reporting, CRM, and productivity software. Progent can help with short-term projects including office relocations and major software upgrades, longer term initiatives such as management reporting software development and customization, database application development and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system management, or emergency services such as data restoration and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's production servers in a setting that not only delivers the top level of dependability and expandability but that is in addition convenient for clients to migrate to another service provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow small businesses with mixed environments to save significantly on the costs of capital equipment, system maintenance, and IT administration while achieving world-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered package, can support the multi- OS and non- standardized networks common with small companies, and keeps control of the software in the customer's possession so that migrating to a new virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of network technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a business-wide view of network security and can help with advanced security projects such as SIEM solutions to help companies comply with business standards and statutory regulations for IT information protection and incident reporting.
The breadth and depth of Progent's consulting staff bring a powerful set of advantages to clients wishing to increase the productivity of their IT system within a realistic budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, at the forefront of network service, executing a wide variety of technical tasks for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This means that you get not only world-class technical capability, but also a consultant with proven approaches for solving real-world IT problems rapidly.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you pay just for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no registration fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with big bills for fast solutions. Another advantage of granular invoicing is that you are not tempted to permit minor issues to fester until they grow into major problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports given by every consultant to each client. The practice of documenting and organizing service activity results in more efficient service and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Small businesses who work with freelance consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Clarksville, Tennessee company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Fast Online Network Support
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).