Low-cost Computer Troubleshooting from Microsoft and Cisco certified Consultants for Businesses in Clarksville, TN
By offering world-class support when you require it, providing specialized knowledge for critical applications, providing innovative services like virtual server hosting, invoicing only for help you receive, and charging no setup or retainer fees for standard services, Progent allows you to increase the business value of your It system and cut support expenses. Progent appreciates that information system protection, reliability, and performance are just as important to small businesses as to large corporations but that small organizations lack the leverage to invest aggressively in computer networks and internal support staffs. Progent's fundamental competitive advantage is that no network support firm can equal Progent's ability to deliver the IT support expertise your company needs whenever you require it and at a cost you can afford.
For larger businesses, Progent can provide co-sourcing support to reinforce the technical skills of your in-house IT support personnel. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application programming, business continuity planning and testing, network security evaluations, office consolidations, or technology migrations.
Progent can also offer access to certified consultants to assist your business to design and execute a sensible cloud strategy.
Main Technical Areas Supported by Progent for Businesses in Clarksville, Tennessee
Progent's team of world-class consultants provides help for virtually all facets of network systems deployed by companies of any size. Areas served by Progent in and around Clarksville include:
Service Delivery Options Available for Clarksville, Tennessee Businesses
Progent has a variety of alternatives for providing small and midsize businesses with affordable IT services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for providing IT support is built on the Call Center structure common to larger IT support organizations. Progent's Contact Center Service Mechanism promotes fast support, comprehensive service documentation, dependable follow-through, and tight expense control across a range of IT support delivery options that include remote troubleshooting, onsite help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center provides urgent and routine online service for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service experts can assist clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's network consultants allows them to handle most network issues rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup process for new customers to accommodate urgent situations and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's online network support services.
- Onsite Support
Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to deliver small and midsize companies the best of both worlds: hands-on support technicians when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The wait time for on-site support calls is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more about how to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, see Online Help Desk Services.
- Consulting Expertise
Progent offers small businesses affordable access to world-class consultants who can deliver assistance with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection consulting, high availability network consulting, virtual server strategies, plus configuration, programming and training for business software such as accounting, operations, reporting, sales automation, and productivity software. Progent can help with one-time projects including site moves and major system migrations, extended initiatives like management reporting application development and support, relational database application programming and administration services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response like data restoration and virus cleanup.
- Application Hosting
Progent can host mission-critical business applications like Exchange and MS SQL in order to provide small companies with greater degrees of dependability, protection, and performance than is feasible with the class of internal data center that is realistically affordable for most small businesses. Since Progent utilizes the same data centers that support the gear of many of the world's largest IT companies, Progent can save you the cost of creating and managing the systems needed for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions remain current, protection and performance is constantly tracked, and systems and data files are consistently archived and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the highest degree of availability and extensibility but that is also easy for customers to transfer to another support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit companies with multi-vendor networks to benefit dramatically on the expense of hardware, system maintenance, and IT administration while achieving world-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed solution, can handle the mixed- platform and loosely standardized environments common with small companies, and retains ownership of the software licenses in the customer's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert online support services to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of network products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a business-wide perspective on network protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government requirements for IT data protection and incident reporting.
The scope and depth of Progent's engineering staff bring a unique array of benefits to organizations wishing to increase the productivity of their IT network within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world industry experience, at the front lines of IT support, executing a broad range of IT tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This means that you get not only world-class IT capability, but also a consultant with proven approaches for resolving real-world network problems rapidly.
Learn additional information concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for online service and on-site visits by the minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids major invoices for quick fixes. An additional advantage of granular billing is that clients are less inclined to allow minor issues to stay unaddressed until they become major problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports given by each consultant to each customer. The practice of documenting and organizing service activity allows more effective service and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and productive.
Find out more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Clarksville, Tennessee company needs to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Support
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).