Fast, Low-cost Remote Computer Network Technical Support for Clarksville, Tennessee Small Businesses
For over two decades, Progent has focused on delivering world-class network support services to customers who have small-business budgets. Progent has developed a unique support system that includes a cost-effective, tightly connected virtual office network, sophisticated remote repair technology, a substantial team of consultants accredited in a broad range of IT disciplines, a Help Desk Call Center operational model that maximizes responsiveness and ensures follow-up, a global team of on-line troubleshooting professionals, in-person support options for the majority of most zip codes in the U.S., and a corporate culture committed to solving network issues in the shortest time and at the least cost to clients.
For mid-size and large businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house network support team. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software programming, business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of certified consultants to help your company to design and execute a sensible cloud strategy.
Main Technical Areas Serviced by Progent for Businesses in Clarksville, Tennessee
Progent's group of certified consultants offers assistance for virtually all facets of network systems used by companies of any size. Practice areas served by Progent in Clarksville include:
Service Delivery Alternatives Available for Clarksville, Tennessee Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, and IT management outsourcing. Progent's model for providing network support is built on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Call Center Support Model promotes fast support, thorough service records, consistent follow-up, and tight expense control across an array of network service delivery options that include remote troubleshooting, in-person help, and top-tier consulting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progent's Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help customers to analyze and repair hardware and software problems without the cost or delay of in-person support calls. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based signup process for new customers to accommodate urgent network problems and Progent charges by the minute with no startup charges or time minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out additional information about Progent's remote computer troubleshooting services.
- On-site Service
Progent offers on-site technical support for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support engineers to give small businesses the best of both worlds: in-person support professionals when you require them as well as the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for on-site service visits is usually under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning why to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems. To learn more, see Help Desk Services.
- Co-managed Help Desk Services
Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's roster of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics. To learn more, see Progent's Help Desk Co-management services.
- Consulting Expertise
Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital products and technologies including Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, network security engineering, fault tolerant network design, virtualization strategies, plus configuration, programming and training for business software such as financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and major system migrations, extended initiatives such as customizing a legacy ERP platform to a modern MS Dynamics or Dynamics 365 package, relational database software programming and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services like data restoration and malware cleanup.
- Network Infrastructure Consulting Services for Teleworkers
Progent can help small and medium-size companies to design, configure and troubleshoot the network infrastructure for offsite workers. Areas of network infrastructure where Progent's consultants can deliver assistance include secure and efficient VPN tunnel connections, VDI desktop software, router configuration, Wi-Fi LAN design and implementation, and robust Internet connections. To learn about Progent's infrastructure support services for at-home workers, refer to network infrastructure expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the top degree of availability and expandability but that is in addition simple for customers to transfer to a different service provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit small businesses with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving enterprise-class dependability and an unparalleled degree of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered solution, can handle the multi- OS and loosely standardized networks common with small companies, and keeps control of the licenses in the customer's hands so that moving to a new virtualized system is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote consulting support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine local resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of network products such as firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on network security and can assist with complex security programs such as SIEM solutions to help enterprises meet business guidelines and government regulations for network information security and reporting.
The scope and depth of Progent's engineering team bring a powerful array of advantages to companies trying to increase the business value of their information system within an affordable budget. These benefits include:
- Best Service Methodology
Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the front lines of IT service, executing a broad range of technical tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This guarantees that you get not only world-class IT help, but also a consultant with proven methods for resolving actual IT problems efficiently.
Find out more details concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for online service and on-site help per minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no registration charge and requires no monthly commitment for support services provided during normal working hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates big bills for fast solutions. An additional advantage of granular pricing is that you will not be tempted to allow less critical problems to stay unaddressed until they grow into major problems.
Read more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation given by every staff member to every customer. The practice of detailing and archiving support records allows more efficient support and avoids a variety of common problems such as when a service client is effectively held hostage to a consultant who won't release the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small companies who utilize freelance consultants or who maintain internal support personnel gain when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
Learn more about Progent's knowledge transfer services.
How to Contact Progent
If your Clarksville, Tennessee company wants to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Support
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).