Clarksville, TN Remote Help from World-class Computer Network Service Experts
Progent's network technical support services can provide your Clarksville, TN company budget-friendly and reliable support from world-class IT professionals. By delivering IT support service when you require it, providing specialized expertise for line-of-business applications, offering value-added services such as automated server monitoring, and invoicing only for support you use, Progent offers your Clarksville, Tennessee company an economical option for maximizing the productivity and profitability of small-scale office information systems. If you have a local datacenter, connect to cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses and local governments to build and maintain a reliable and safe information system and to benefit from fast availability of the experienced support ordinarily available only to corporations who are able to afford a sizeable internal IT staff.

For larger businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house network support group. This can cut costs and minimize technical risks for major IT initiatives such as application development, disaster recovery preparedness, security audits, office consolidations, or technology migrations.

Progent can also provide access to certified consultants to assist your company to design and execute your cloud computing strategy.

Key Products and Technologies Supported by Progent for Businesses in Clarksville, Tennessee
Progent's group of world-class consultants provides help for virtually all facets of information systems found in businesses of all sizes. Technologies supported by Progent in Clarksville include:

Service Delivery Options for Clarksville, Tennessee Businesses
Progent has a variety of alternatives for providing small companies with cost-effective IT services for troubleshooting, consulting, and IT management outsourcing. Progent's model for providing IT support is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Helpdesk Service Model promotes rapid response, thorough service records, dependable follow-through, and strict cost monitoring for an array of network service delivery alternatives that include remote repairs, in-person support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist customers to analyze and fix hardware and software problems without the expense or delay of on-premises service visits. The experience of Progent's IT consultants makes it possible to resolve most IT issues rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration procedure for new customers to accommodate emergency situations and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's remote computer support services.

  • Onsite Support
    Progent offers on-site technical support for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize companies the best of both worlds: in-person service professionals when you require them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business software programmers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more about how and why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, see Help Desk Services.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's pool of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, visit Progent's Help Desk sharing services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to world-class consultants who can provide assistance with critical technologies such as Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, company-wide network security consulting, high availability it system engineering, virtual server strategies, plus integration, programming and training for small business applications such as financials, ERP, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects such as site moves and massive system upgrades, extended projects such as customizing a legacy MRP platform to a current MS Dynamics or Dynamics 365 package, database application development and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or emergency services like disaster recovery and malware cleanup.

  • Network Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and medium-size businesses to plan, configure and troubleshoot the infrastructure required for offsite workers. Areas of network infrastructure for which Progent's experts can deliver guidance include safe and convenient VPN connections, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN design and deployment, and robust Internet connectivity. To find out about Progent's network infrastructure expertise for an at-home workforce, refer to network infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the highest degree of dependability and scalability but that is also simple for clients to transfer to another support provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can support the mixed- OS and loosely standardized networks common with smaller businesses, and retains control of the software licenses in the customer's possession so that migrating to a new virtual host is quick, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online consulting support to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Clarksville, Tennessee Small Businesses
Progent's staff size, breadth of information technology expertise, and experience with corporate network support allow small businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed support firms or individual consultants.

Teaming with Progent's Experts enables your company to:

  • Prevent Over Reliance on Freelance Consultants
    For IT support, smaller businesses sometimes rely heavily on independent consultants. Although freelance service engineers carry lower expenses than more substantial support firms and can afford to charge nominally smaller rates, they are often unable to respond rapidly to urgent problems. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of backup personnel may require your business to wait for help in case of an emergency. The more your company grows, system downtime or problems with line-of-business applications get more expensive. The money you thought you were saving on a freelancer can be eaten up quickly because of lower output. Also, when freelance engineers confront unfamiliar technologies, the unavailability of a big consulting group to count on for advice requires them to learn in place while your business winds up with the bill for their continuing education.

  • Have Access to Experts in Sophisticated Information Technology Solutions
    The majority of smaller support firms or freelance engineers specializing in small business IT consulting may excel at delivering routine fixes but lack the seasoning to work efficiently with complex network configurations with mixed platforms, numerous locations, VoIP implementations, mobile workforces, integrated accounting and operational software, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can be valuable to your company because big-company networks are inherently complex, support issues demand in-depth knowledge in numerous technical areas, and achieving a high level of stability, availability, and protection calls for enterprise-proven leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a tight budget. Without a carefully designed basis, a series of band-aid fixes often get thrown onto of a weak foundation. As a company grows, reliability and expandability issues can obstruct the productivity of the organization. Such networks require proper evaluation, intelligent strategic planning, and broad-based experience to migrate to a network environment that can provide the reliable basis to meet critical business requirements and ease downstream expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller companies need direction and education to work through an increasingly complex maze of IT options available for accelerating growth and enhancing productivity. They do not need a network engineer or support firm that tries to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent sells services and expertise only. This allows Progent to align technical support services with the real needs of customers. Mixing network support and product reselling can lead to a conflict where the recommended solution is built around a predetermined vendor rather than being driven by the actual requirements of a customer.

How to Contact Progent
In case your Clarksville, Tennessee business needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Small to middle size companies can now enjoy all the benefits of Microsoft System Center Operations Manager and also have fast access to Progent's Microsoft and Cisco Premier network consulting experts. With Progent's economically priced network support programs, small organizations can choose a simple Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent supports System Center Operations Manager to offer small business information systems enterprise-class reliability, protection, and productivity.

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    Progent's Solaris family consulting experts offer small businesses and software developers help with administering and supporting Sun Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA certification. This wide range of expertise provides you with an easy single source to help you build and manage a protected and robust cross-platform connectivity and communications solution that allows Sun Solaris and Microsoft coexistence by integrating MS Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progent's certified IT consultants offer Windows Server 2016 integration consulting to assist businesses of any size to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the value of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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    Small to mid-sized companies can now enjoy all the advantages of System Center Operations Manager and also have fast access to Progent's Microsoft and Cisco certified IT consulting experts. With Progent's affordably priced IT service packages, mid-size businesses can select a simple co-sourcing service program based on System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager to provide small and midsize company networks enterprise-class reliability, protection and performance.

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    Progent can give you access to application developers who can modify your Microsoft Business Solutions ERP, MRP, and financial system programs to meet your unique company needs. Progent's Microsoft-certified consultants provide expertise in Microsoft Dynamics AX ERP Software, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also provides custom e-Commerce consulting services for secure, corporate-wide resource sharing plus integration with CRM applications.

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    Progent's Microsoft certified consultants provide small and medium size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install important applications rapidly and reliably to specified workers, reduce product costs and adhere to licensing agreements by determining usage profiles, improve Windows security by increasing your awareness of weak points and by installing targeted patches, manage your mobile workforce through industry standards independent of connection or location, and reduce operational costs by efficiently exploiting the administrative capabilities built into Windows. Progent's SMS consulting professionals can help you use SMS economically for automated software and application deployment, security patch administration, and asset tracking management including software and appliance inventory.

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    Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, enhancing and repairing System Center Operations Manager solutions and offer companies of any size expert online or onsite consulting services for SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can deliver fast online or onsite troubleshooting to help you to fix serious problems detected by SCOM 2012.

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    Small to middle size companies can now get all the advantages of System Center Operations Manager 2007 and in addition have quick access to Progent's Microsoft and Cisco Certified IT support professionals. With Progent's affordably priced IT service programs, small organizations can choose a basic Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to provide small business information systems world-class availability, security, and productivity.

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    Progent's certified Internet Security and Acceleration Server consultants have broad experience creating corporate security solutions for information systems with multiple locations, mobile workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size business plan and implement a configuration of Microsoft ISA Server 2004 that meets your IT security needs without limiting your network.

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    Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.

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