Clarksville, TN Online Help from Certified Computer Service Professionals
Progent's computer network tech support services can provide your Clarksville, TN business cost-effective and consistent support from enterprise-class computer engineers. By providing IT consulting help when you need it, providing specialized knowledge for line-of-business technologies, offering value-added services such as automated server monitoring, and invoicing only for services you use, Progent offers your Clarksville, Tennessee company an affordable solution for maximizing the productivity of small business information systems. If you run an on-premises system, connect to cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for businesses to build and support a robust and safe IT network and to have fast access to the experienced help ordinarily available only to businesses who can support a large internal IT staff.
For larger businesses, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your in-house network service team. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software design and development, business continuity preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to help your company to design and execute a sensible cloud strategy.
Main IT Areas Serviced by Progent for Business Networks in Clarksville, Tennessee
Progent offers the support of certified consultants for all facets of information technology deployed in small companies and local governments. Technologies serviced by Progent include:
Support Delivery Alternatives Available for Clarksville, Tennessee Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and IT administration. Progent's model for delivering IT support services is based on the Call Center structure familiar to larger IT groups. Progent's Contact Center Support Mechanism ensures rapid response, comprehensive activity documentation, dependable follow-through, and strict cost control for an array of IT service delivery options that include remote repairs, on-premises support, and top-level consulting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can assist customers to analyze and fix hardware and software problems without the expense or delay of on-premises service calls. The background of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup process for new customers to accommodate emergency network problems and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's online computer troubleshooting services.
- Onsite Service
Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize companies the best of both worlds: hands-on support technicians when you need them plus the remote help of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The wait time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more details about how to sign up for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues. To learn more, see Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies including
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, non-stop network design, virtual server strategies, plus configuration, customization and training for small business applications including financials, operations, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including office relocations and major system migrations, longer term initiatives such as upgrading a legacy ERP platform to a current Microsoft Dynamics or Dynamics 365 package, relational database application development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network administration, or emergency response such as data restoration and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's servers in an environment that not only provides the highest degree of availability and scalability but that is also convenient for clients to transfer to another service provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit small businesses with mixed networks to benefit dramatically on the expense of hardware, infrastructure support, and network administration while getting enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can handle the multi- platform and loosely standardized environments typical of smaller businesses, and keeps control of the software in the client's hands so that moving to a different virtual host is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced online support services to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your Progent consultant so all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system protection and can assist with complex security projects like SIEM solutions to help companies comply with industry standards and statutory regulations for IT information security and incident reporting.
The scope and depth of Progent's consulting staff offer a unique set of benefits to clients trying to maximize the business value of their information system within an affordable budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, in the trenches of network support, executing a broad range of IT tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert IT skills, but also a support engineer with proven methods for fixing actual IT problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for remote support and on-premises help by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates big invoices for fast solutions. An additional advantage of by-the-minute pricing is that customers are less inclined to allow less critical issues to stay unaddressed until they grow into big ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports given by each consultant to each customer. The practice of documenting and organizing support activity allows more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Small companies who work with independent consultants or who employ in-house IT personnel gain when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
Read additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Clarksville, Tennessee business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Network Assistance
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).