Quick, Low-cost Remote Computer Network Troubleshooting for Clarksville, Tennessee Small Companies
For over two decades, Progent has focused on delivering enterprise-class IT support services to customers who have small-company budgets. Progent has built a powerful service solution that features a cost-effective, tightly connected virtual office network, sophisticated online troubleshooting technology, a large pool of consultants accredited in a wide range of IT practice areas, a Call Center operational model that maximizes efficiency and guarantees follow-up, a worldwide group of on-line support professionals, in-person service dispatching for the majority of most zip codes in the United States, and a company ethos committed to solving technical problems in the shortest time and at the least cost to customers.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal IT support personnel. Co-sourcing can reduce expenses and minimize technical risks for major projects like software development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to accredited experts to assist your business to design and execute your cloud strategy.
Key IT Areas Supported by Progent for Businesses in Clarksville, Tennessee
Progent provides the support of qualified experts for all aspects of information technology deployed in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:
Support Delivery Options Available for Clarksville, Tennessee Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for technical support, consulting, hosting services, and network management. Progent's model for providing IT support services is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Call Center Service Model promotes fast response, thorough activity records, consistent follow-up, and tight expense control across a range of IT support delivery modes that include remote troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair network issues without the cost or delay of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle most IT problems quickly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time clients to accommodate urgent situations and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the support you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn additional information about Progent's remote network support services.
- On-site Service
Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote service experts to give small and midsize companies the optimal solution: hands-on support technicians when you require them as well as the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The wait time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Find out more details concerning how to register for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues. For details, refer to Online Help Desk Services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security engineering, high availability network engineering, virtualization solutions, plus integration, programming and support for business programs including accounting, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including office relocations and major software upgrades, longer term projects such as business analytics application development and support, database software programming and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange Server and Microsoft SQL to provide small and midsize companies with higher levels of reliability, protection, and recoverability than is possible with the class of internal data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the equipment of some of the world's largest information technology organizations, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain updated, security and efficiency is continually tracked, and systems and data files are regularly backed up and available for complete and prompt restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also easy for clients to migrate to another service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system maintenance, and network management while getting world-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed package, can support the mixed- platform and non- standardized environments common with small businesses, and keeps ownership of the software in the client's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert remote support services to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Clarksville, Tennessee Small Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with enterprise IT support allow small and midsize companies to sidestep the problems related to over dependence on small service firms or freelance engineers.
Working with Progent's Experts enables your business to:
- Avoid Over Dependence on Freelance Support Consultants
For IT services, smaller companies often depend heavily on individual engineers. Although individual support engineers carry lower overhead than larger support firms and can afford to charge apparently smaller rates, they are sometimes unable to respond rapidly to urgent situations. If an independent engineer is busy with another client, sick, on vacation, or in class, the lack of backup personnel may require your business to wait for assistance in case of an emergency. As your small business expands, system unavailability or problems with line-of-business programs get more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast due to lost productivity. In addition, when independent consultants confront unfamiliar technologies, the lack of a big engineering team to depend on for help forces them to train on the job while your organization winds up footing the costs for their continuing education.
- Gain Access to Experts in Sophisticated IT Solutions
Many smaller service firms or independent engineers focused on small business IT consulting are capable of providing connect-the-dots fixes but don't have the background to deal cost-effectively with complicated network configurations with mixed operating systems, many offices, VoIP systems, remote clients, integrated financial and operational software, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's large team of experts can be valuable to your business because enterprise environments are characteristically complicated, integration problems demand thorough knowledge in many technical areas, and reaching an acceptable level of robustness, reliability, and protection calls for industry-proven best practices.
- Create a Firm Foundation for Seamless Growth
Small companies often begin with an IT system cobbled together on a tight budget. Without a strong basis, a sequence of ad hoc fixes commonly get thrown onto of a tenuous foundation. As a business grows, reliability and expandability problems can hinder the success of the business. These networks need thorough assessment, smart business analysis, and broad-based expertise to migrate to a network infrastructure that can act as the reliable basis to meet critical business requirements and support future expansion.
- Work with Solution Consultants, Not Product Vendors
Small businesses require direction and insight to work through an increasingly complex array of technology options available for enabling growth and enhancing productivity. Businesses do not need an IT engineer or support organization that tries to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services exclusively. This allows Progent to match consulting support with the real interests of clients. Mixing network support and product selling can lead to a situation where the recommended solution is based on a preselected vendor instead of being based on the true requirements of a client.
How to Contact Progent
In case your Clarksville, Tennessee company wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Assistance
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).