Expert Online Support for Clarksville, Tennessee Computer Networks from World-class Engineers
Small businesses have traditionally been underserved by large network service firms. Many small businesses permit themselves to become dangerously reliant on freelance consultants or small consulting organizations who don't have the size or broad knowledge to respond promptly or effectively to technical emergencies. Other small companies turn to mass-market support providers staffed with personnel trained to provide standardized fixes for common issues but who do not have the experience and versatility to deal with the diversity of environments and lack of standards that characterizes small business information networks.

Progent's proven approach to delivering low-cost and successful network support to small companies has made Progent among the premiere Microsoft-certified network service firms in the country. Progent has provided remote help to companies in every state in the United States (refer to Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal IT support staff. Co-sourcing can save money and minimize technical risks for major IT initiatives like application design and development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your company to plan and execute a sensible cloud computing strategy.

Primary Technologies Supported by Progent for Businesses in Clarksville, Tennessee
Progent offers the services of qualified consultants for all aspects of information technology found in small organizations. Technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Clarksville, Tennessee Companies
Progent offers a selection of options for providing small and midsize companies with affordable computer services for technical support, consulting, hosting, and IT administration. Progent's model for delivering network support is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid response, thorough activity records, dependable follow-up, and strict expense control for a range of IT service delivery alternatives that include online repairs, on-premises support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progent’s Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist customers to analyze and repair network issues without the cost or time loss of on-premises service calls. The background of Progent's network engineers allows them to handle the majority of network problems rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time customers to accommodate emergency situations and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out additional details about Progent's online network support expertise.

  • On-site Support
    Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: in-person service professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for on-site service calls is typically under one business day. There is no start-up or retainer fee for becoming a Progent client for onsite service. Find out more concerning how and why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Helpdesk Services are designed for all businesses who require prompt and dependable support from a professional Helpdesk with efficient telephone support, remote repair tools, and enough technical depth for all needed escalation. Because smaller companies typically have tight IT budgets and can spare scant management bandwidth for dealing with network support, Progent's Contact Center Services can be the most cost-effective option to ensure that business information networks are always productive. Read more concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network protection engineering, non-stop it system engineering, virtual server strategies, plus integration, programming and training for small business software such as accounting, operations, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as site moves and major software upgrades, extended initiatives such as management analytics software programming and support, relational database software programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is feasible using the class of in-house data center that is realistically affordable for most small companies. Because Progent uses the same data centers that host the gear of some of the world's biggest information technology companies, Progent can save you the cost of creating and managing the infrastructure needed for world-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and service packs stay updated, security and efficiency is constantly monitored, and systems and data files are consistently backed up and available for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the top degree of availability and extensibility but that is also convenient for clients to transfer to another support provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit businesses with mixed environments to save dramatically on the expense of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed package, can handle the multi- platform and non- standardized networks common with smaller businesses, and keeps control of the software licenses in the customer's possession so that moving to a different virtualized host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online support services to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize local resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of network security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory regulations for IT data security and incident reporting.

The breadth and size of Progent's consulting staff bring a powerful set of advantages to organizations wishing to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progent’s team of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, in the trenches of network support, executing a wide variety of IT projects for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class IT help, but also a consultant with field-tested approaches for solving actual IT problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for online support and on-site help by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no registration fee and requires no monthly commitment for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates major invoices for quick solutions. Another advantage of granular billing is that customers won't be inclined to permit minor issues to stay unaddressed until they become big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports given by every consultant to each customer. The practice of documenting and archiving support activity results in more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces little competition. Small companies who utilize freelance consultants or who maintain in-house support personnel gain when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Clarksville, Tennessee company wants to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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