Low-cost Network Support from Microsoft premier Professionals for Businesses in Clarksville, TN
By delivering world-class support whenever you need it, providing specialized expertise for key business applications, providing high-value services such as virtual data center hosting, billing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent helps your company to increase the business value of your It system and reduce support expenses. Progent understands that network security, reliability, and performance are just as critical to small businesses as to large enterprises but that small organizations don't have the economy of scale to spend aggressively in computer technology and internal service groups. Progent's fundamental competitive advantage is that no IT support organization can equal Progent's capability to provide the network support your business requires whenever you need it and at prices you can afford.
For larger businesses, Progent offers co-sourcing services to supplement the skills of your internal network support personnel. This can reduce expenses and help meet schedules for major IT initiatives like application development, business continuity preparedness, security audits, office consolidations, or technology migrations.
Progent can also provide access to certified experts to assist your company to design and execute your cloud computing strategy.
Core Technologies Supported by Progent for Business Networks in Clarksville, Tennessee
Progent provides the support of qualified experts for all facets of network technology deployed in small organizations. Technologies supported by Progent include:
Support Delivery Options for Clarksville, Tennessee Companies
Progent has a variety of options for providing small businesses with affordable IT services for troubleshooting, system architecture, and network administration. Progent's paradigm for delivering network support is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Help Desk Service Mechanism ensures fast support, thorough service records, reliable follow-through, and tight expense monitoring across a range of IT service delivery alternatives that include online repairs, in-person help, and top-tier consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progent's Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and repair network issues without the expense or time loss of travel for onsite support calls. The background of Progent's IT consultants makes it possible to handle most IT issues rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration process for new clients to address urgent network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional details about Progent's remote computer support expertise.
- On-site Service
Progent provides onsite computer support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support experts to give small businesses the ideal combination: onsite support technicians when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for in-person service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most issues. For details, see Online Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's roster of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics. To learn more, visit Progent's Help Desk Co-management services.
- Consulting Services
Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with critical products and technologies such as Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, company-wide network security engineering, fault tolerant network design, server virtualization solutions, plus configuration, programming and support for small business programs including accounting, ERP, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects including site relocations and massive software upgrades, longer term projects such as customizing an older MRP platform to a modern Microsoft Dynamics 365 solution, relational database application development and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response like disaster recovery and malware cleanup.
- Infrastructure Consulting Expertise for an At-Home Workforce
Progent can help small and medium-size companies to design, configure and debug the infrastructure for a remote workforce. Aspects of network infrastructure where Progent's experts can deliver guidance include secure and convenient VPN tunnel connectivity, VDI desktop software, router integration, Wi-Fi LAN design and deployment, and reliable Internet connections. To find out about Progent's network infrastructure support services for teleworkers, refer to infrastructure consulting expertise for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for all of a small company's production servers in an environment that not only delivers the top level of availability and extensibility but that is also easy for clients to migrate to another service provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow companies with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class availability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can support the multi- OS and non- standardized environments common with small businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtual system is fast, reliable, and affordable. This avoids becoming a captive to a single hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online consulting support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine local resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Clarksville, Tennessee Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with corporate network support enable small companies to sidestep the problems associated with over dependence on small service firms or independent consultants.
Teaming with Progent's Experts enables your small business to:
- Avoid Over Dependence on Freelance Consultants
For IT services, small companies often depend excessively on independent engineers. Though individual support providers carry lower expenses than more substantial support organizations and can typically charge nominally lower rates, individuals are sometimes too overworked to react quickly to urgent problems. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of backup personnel may require your company to go without assistance in case of a crisis. The more your small business grows, system downtime or problems with critical applications get more expensive. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lower productivity. Also, when freelance consultants confront unfamiliar problems, the lack of a big consulting team to rely on for help requires them to learn in place while your business ends up with the bill for their ongoing education.
- Gain Access to Experts in Advanced IT Solutions
Many smaller service firms or freelance engineers focused on small company network support are capable of providing connect-the-dots solutions but lack the seasoning to work cost-effectively with complicated IT configurations with a variety of operating systems, multiple sites, Voice over IP implementations, remote workforces, integrated financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can benefit your company because enterprise environments are inherently complex, support problems demand thorough knowledge in many technical disciplines, and achieving a high degree of robustness, availability, and security calls for industry-proven best practices.
- Create a Firm Basis for Growth
Small businesses typically start with a network cobbled together on a shoestring budget. Without a strong basis, a series of improvised repairs commonly get thrown onto of a marginal structure. As a company evolves, reliability and expandability problems can obstruct the productivity of the business. Such environments require proper assessment, intelligent business planning, and in-depth experience to upgrade to a network environment that can act as the reliable basis to handle current business needs and ease downstream expansion.
- Team with Solution Finders, Not Resellers
Smaller businesses require direction and insight to navigate through an increasingly complex array of IT options offered for accelerating growth and improving productivity. Businesses do not need an IT engineer or service organization that tries to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides consulting and services exclusively. This allows Progent to match consulting support services with the genuine needs of customers. Mixing IT consulting and product reselling can result in a situation where the proposed solution is based on a preselected vendor instead of being based on the true needs of a small business.
In case your Clarksville, Tennessee business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Technical Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).