Expanding your remote workforce may have a significant effect on IT infrastructure, security, and company culture. Progent has two decades of background helping businesses of all sizes to design, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Clearwater company to pick the right tools and follow best practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes collaboration and returns maximum value. Progent can provide services ranging from on demand expertise for getting you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Clearwater, Florida businesses to succeed with any facet of building a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Services for At-Home Workers
A sudden, company-wide switchover to a telecommuter workforce, which could be motivated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote IT support experts along with enterprise-class ticketing and follow-up technology to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or revise the status of their active trouble tickets, enter information, and upload screen captures and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows your business to augment your existing Call Center staff by sharing responsibilities for Call Center support services transparently between your in-house IT support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a collective support solution based on the leading PSA tool for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can enable your business to deliver best-in-class IT support to your at-home employees, visit Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Clearwater, Florida company, phone 1-800-993-9400 or visit Contact Progent.