Clearwater At Home Workers Solutions Support and Consulting
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Expanding your remote workforce may have a major effect on IT infrastructure, security/compliance, and company processes. Progent has 20 years of background helping SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Clearwater organization to select the right tools and adhere to leading practices in creating and operating a safe virtual office solution for teleworkers that facilitates teamwork and delivers top business value. Progent offers services ranging from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can assist Clearwater, Florida businesses to with any aspect of creating a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, security monitoring, data protection solutions, and streamlined management.
Help Desk Services for Telecommuters
A fast, company-wide changeover to a from-home workforce, which could be the result of a pandemic or as a component of a business continuity plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Support Desk services utilize Progent's nationwide network of remote IT support experts combined with enterprise-class trouble ticketing and tracking software to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their current tickets, enter details, and upload screen captures and attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service allows your company to augment your current Call Desk organization by splitting delivery of Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the leading PSA platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can enable your business to provide world-class IT support to your from-home workers, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Clearwater, Florida company, phone
An index of content::
On-site Support Office 365 integration with on-premises environments
IT Consulting Office 365 Single Sign On
Progent can help you to evaluate the many subscription plans offered with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent supports cross-vendor environments that include Windows, macOS, and Linux software. Progent can also assist you to create and manage hybrid networks that transparently combine on-premises and cloud resources.
Microsoft Consulting Best Practices Support Firm
After Hours Company-wide Standards for Best Practices Small Office Computer Consulting Services
Progent’s team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, in the trenches of network service, executing a broad range of IT projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to repair actual network problems rapidly.
Immediate SQL Server Management Studio Specialist
Network Engineer SQL Server Management Studio
Progent can provide the support of Microsoft-certified engineers and seasoned database application developers, DBAs, project managers, Cisco-certified network engineers, disaster recovery planning specialists, and certified data security professionals to help you to evaluate the potential benefits of SQL Server 2012 for your business, set up test systems at your site or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other database platforms, and define a cost-effective and secure network infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.
Technology Professional password management system
IP address management Consultant
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of the time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it.
Support Desk Sharing Integration Support
Support Desk Sharing IT Consultants
Progent’s Co-managed Help Desk service allows your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's roster of veteran desktop support engineers and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution based on the leading shared PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Remote Server Management Engineers
HP Lights-Out 100c Remote Management Card Technology Professional
Remote management cards give network administrators full control of a server without the need for a personal visit. Using remote management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to plan, implement, and manage a high-availability company network that incorporates remote management cards and Progent can use these remote management cards to provide low-cost off-site technical assistance. Progent has experience with a number of remote management cards such as Aten remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.
24 Hour Engineers Wi-Fi controllers patch management
IoT sensors patch management Consultant
Progent's managed services for patch management provide businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your servers, endpoint devices printers, network infrastructure appliances like routers and Wi-Fi APs, and Internet-of-Things (IoT) devices like sensors and health monitors.
24x7 Consulting Services ProSight Email Zero Hour Protection
Email White Lists Consulting
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter.
System Center 2016 and Intune Support and Help
System Center 2016 Configuration Manager IT Consultants
Progent's Microsoft-certified consultants have over 10 years of background designing, implementing, optimizing and fixing SCOM environments and offer organizations of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or on-premises technical support to help you to remediate serious issues uncovered by System Center 2012 Operations Manager.
Dynamics GP/Great Plains Features Consultant Services
Microsoft Financial Software Specialists
Key characteristics of Dynamics GP accounting include a modular structure that lets you buy just the functionality you require, a standardized foundation built on Microsoft technologies to protect your investment and provide a highly interconnected environment, enhanced reporting capabilities that permit you to monitor all activities, revenues and expenses and sales trends, integration with Microsoft Office to speed access to business data, the capability to integrate information from virtually any database or desktop software into Microsoft Dynamics GP, and an open architecture that makes it possible to create custom programs. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP, and can offer experienced GP/Great Plains consultants to show you how to convert the advanced features of Dynamics GP/Great Plains accounting into a productive business management solution.
Support and Integration Live Communications Server
Top Rated Microsoft Live Communications Server Specialists
Microsoft Communications Server delivers IM and presence in an extensible, world-class solution featuring enhanced security, seamless integration with additional Microsoft products, an extendable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. The product offers lower costs and improved operational efficiencies, increased worker productivity, and stronger intellectual property protection. MS Communications Server has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts offer remote and onsite configuration support and troubleshooting services for your Office Communications Server 2007 environment and can assist you to evaluate the advantages of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and execute a smooth upgrade that will add business value to your IT system
Wi-Fi 6 Wireless Site Survey Remote Technical Support
Integration WLAN Site Survey
Progent's wireless site survey services assist you to design, install and debug a Wi-Fi network adapted to your facilities, offering your business a wireless solution that has the coverage, performance, capacity, data protection, and hand-off ability your company requires.
64-bit Processing Consulting Services
64-bit Upgrade Online Support
Progent’s Microsoft-certified consultants can help your organization to update your servers and/or desktops from 32 bits to 64 bits. Progent can help your company to calculate the costs and benefits of moving to 64-bit computing, design an affordable upgrade process that minimizes business disruptions, and provide economical, professional remote help to assist your organization to install 64-bit software and applications on your current hardware.
Specialist ProSight ESP Behavior-based Security
ProSight ESP Endpoint Security Remote Support
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware.
MongoLock ransomware recovery Services
ransomware cleanup and file recovery Consultants
Progent's ransomware experts can help your business to evaluate your ransomware defenses, monitor and protect your network, help with negotiating a settlement with a hacker, and restore a network damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Professional Dynamics GP Visual Studio
Dynamics GP Custom Software Integration
Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools make it possible to design specialized mission-critical applications and eCommerce environments that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting consultants can show you how to create reports that let you analyze your business more effectively, transforming raw data into valuable insights into your business.
Linux Network Monitoring, Nagios and MRTG Specialist
Open Now Linux Network Monitoring, Nagios and MRTG Specialist
Network monitoring commonly involves tracking a network’s resource usage in order to uncover throughput backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that work under Linux and can be deployed to observe mixed-platform environments where Linux and Windows coexist. Progent's system support consultants can help you take advantage of both these tools to tune and repair your network. Progent's Linux support services offer small companies and programmers help with administering and supporting UNIX/Linux and Solaris networks that work with Microsoft-based products.
SQL 2008 Analysis Services Consultants
Microsoft SQL 2008 Computer Consultant
Microsoft SQL Server 2008 offers indispensable, familiar tools to IT experts and network users, reducing the difficulty of creating, deploying, managing, and accessing company information and database programs on platforms ranging from handheld devices to enterprise information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 require an IT consulting firm with real-world expertise and wide knowledge in designing and deploying information-based, end-to-end business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
Exchange 2003 Server Upgrade Professional
Microsoft Certified Partner Exchange 2003 Server Migration
Progent's expert support team can show you how to design and implement an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes network downtime, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multi-server or multi-location upgrades, Progent has the background to complete your move rapidly and affordably. Progent's Exchange 2003 help, troubleshooting, and design offerings include assistance with the configuration of outside vendor add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.
Juniper SA2500 SSL VPN information Systems Audit
Juniper SSL Router Protection
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Data Center Colo Technical Support Services
Co-Location Network Consultants
Progent’s data center IT services are designed for businesses with hardware located at IDCs or data center collocation hosting facilities and requiring timely on-premises assistance at the colo site as well as off-site help from Microsoft and Cisco Premier Certified experts. Progent offers a complete range of data center and IDC and co-location consulting services including system topology evaluation, Windows and Linux server integration and maintenance, troubleshooting for server and telecommunications infrastructure, development and deployment of zero-downtime configurations, defining and deploying layered security defenses, firewall configuration and support, designing load balancing environments, and planning fault tolerant server and storage clustering systems.
Consulting Ubiquiti UniFi AP
Top Ranked Ubiquiti WiFi access point Consultants
Progent offers fast access to the expertise of veteran Wi-Fi consultants who can help organizations to assess the advantages of Ubiquiti UniFi wireless APs for your company and help you to plan, deploy, manage, and debug your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to assist you to choose, provision, and place UniFi wireless APs for optimal signal coverage and throughput.
Exchange Server 2003 Upgrade Technology Consulting
Microsoft Exchange 2003 Upgrade Computer Engineer
Progent's expert support team can show you how to design and implement a smooth in-place Microsoft Exchange 2003 migration plan that minimizes productivity downtime, simplifies ongoing service requirements, and makes your Exchange 2003 Server easy to manage. For complicated multiple server or multi-site migrations, Progent has the knowledge and experience to finish your project quickly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and design services include assistance with the configuration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.
Consultants Project Planning
IT Development Project Engineer
For enterprise project management support, Progent offers the services of veteran information technology professionals with decades of background in IT management, program development, and process engineering for organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management skills to help enterprise customers follow leading practices to make sure development or deployment projects are completed on schedule and on budget.
On-site Technical Support SQL Server 2012 xVelocity
Open Now PowerPivot for SharePoint Online Technical Support
Progent offers the support of certified consultants and experienced database application developers, DBAs, project managers, network infrastructure architects, disaster recovery specialists, and data security consultants to assist your business to assess the potential benefits of SQL Server 2012 for your business, install test systems at your datacenter or at Progent's test lab, plan and execute out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from other database platforms, and define an efficient and secure network infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.
Remote Support Microsoft Exchange
Exchange Server 2000 Remote Support Services
Progent is one of the most expert network consulting companies for integrating e-mail systems powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small companies derive the full advantages of Microsoft Exchange Server 2000 under typical situations such as updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 administration.
Consulting Services MacOS and Windows
IT Consultants MacOS and Windows
Progent's service specialists in Mac and Windows technology can show you how to integrate Mac and Windows computers into seamless environments with full sharing and collaboration support. Allowing efficient co-existence among a variety of servers and desktops powered by Mac OS and Windows calls for broad knowledge of and background with Apple Macintosh and Windows technology. Progent's background in Windows and Apple consulting makes it possible to provide world class assistance to companies that rely on these technologies to keep their competitive edge. Progent's consultants can also help you to interface Apple's iPhones and iPads with your Windows environment.
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