Expanding your telecommuter workforce can have a significant impact on IT architecture, security, and company culture. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Clearwater company to select the right technologies and adhere to best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers services that go from on demand expertise for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Clearwater, Florida businesses to with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, data security, backup/restore solutions, and unified management.
Help Desk Call Center Support for Teleworkers
An emergency, company-wide switchover to a teleworker workforce, which could be activated by a pandemic or as a component of a business continuity process, can overstretch even the most efficient internal Help Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update their current tickets, add details, and upload screenshots or relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with complex problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Augmentation Service enables you to supplement your existing Help Desk Call Center staff by splitting responsibilities for Help Desk Call Center services transparently between your regular support staff and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a collaborative support model utilizing the leading professional services automation platform for managing help requests and ticketing, establishing ownership, monitoring progress, and generating reports. For details about how Progent's Help Desk Supplementation Services can enable your business to deliver world-class technical support to your at-home employees, see Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Clearwater, Florida company, call 1-800-993-9400 or visit Contact Progent.