Expanding your remote workforce may have a major effect on IT infrastructure, security/compliance, and company processes. Progent has 20 years of background helping SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Clearwater organization to select the right tools and adhere to leading practices in creating and operating a safe virtual office solution for teleworkers that facilitates teamwork and delivers top business value. Progent offers services ranging from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can assist Clearwater, Florida businesses to with any aspect of creating a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, security monitoring, data protection solutions, and streamlined management.
Help Desk Services for Telecommuters
A fast, company-wide changeover to a from-home workforce, which could be the result of a pandemic or as a component of a business continuity plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Support Desk services utilize Progent's nationwide network of remote IT support experts combined with enterprise-class trouble ticketing and tracking software to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their current tickets, enter details, and upload screen captures and attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service allows your company to augment your current Call Desk organization by splitting delivery of Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the leading PSA platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can enable your business to provide world-class IT support to your from-home workers, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Clearwater, Florida company, phone 1-800-993-9400 or go to Contact Progent.