Clearwater Remote Workforce Solutions Support Partner
Help Desk Call Center Solutions Consulting Services
Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience helping SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Clearwater company to pick the appropriate technologies and follow best practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services ranging from on demand expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can assist Clearwater, Florida companies to succeed with any aspect of creating a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
A sudden, company-wide changeover to a from-home workforce, which could be activated by a pandemic or as an element of a disaster recovery process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk services leverage Progent's nationwide team of remote IT support experts along with world-class ticketing and tracking software to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or edit the status of their active trouble tickets, enter details, and append screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service enables you to augment your current Call Desk staff by splitting responsibilities for Support Desk support services transparently between your in-house IT support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Help Desk service is based on a collective support model based on the leading PSA platform for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your company to deliver world-class IT support to your at-home workforce, see Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Clearwater, Florida business, phone
An index of content::
ISA 2004 Firewall Troubleshooting
Technology Consulting Services Microsoft ISA Server
Progent's Microsoft-certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 consultants can help you to plan, install, and support a configuration of Forefront Threat Management Server 2010 or ISA Server 2006 on your network that provides the firewall security, speed and ease-of-use that your business requires.
CCIE Expert Certified Supplemental Help Desk Cost Savings Configuration
Service Desk Sharing Economics Configuration
Progent's Helpdesk management and co-management services help businesses to save money and enhance productivity.
SCDPM 2012 Network Engineer
24-Hour SCDPM 2012 Disaster Recovery Support Services
Progent's Microsoft-certified consultants offer online or onsite expertise to assist businesses of any size to design, implement, administer, and troubleshoot a backup/recovery solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from older releases of SCDPM or from another backup/recovery platform, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent offers as-needed support for fixing particularly stubborn issues, or comprehensive project management services. Progent can also assist you to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.
iPhone and Windows 8.1 integration On-site Support
Integration Services iPhone and Office integration
Progent can provide cost-effective remote assistance to help you to design, deploy, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for short-term tasks to help you through specific technical bottlenecks or major engagements to help you finish business-critical initiatives on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you build or maintain a resilient, secure and efficient infrastructure that aligns with your computing model. Progent can also provide online or onsite training to help manage and use your iOS devices in a safe, team-oriented environment that optimizes the strategic value of your information system.
Network Consultant Catalyst Wi-Fi 6 and Wi-Fi 6E AP Planning
Information Technology Consulting Catalyst 9115 Access Point
Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E Access Point experts can provide affordable remote and on-premises help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.
Top Virus Protection Technical Support
Server Support Exchange
Progent's Microsoft-certified consultants average over 10 years of background providing messaging support for companies ranging from small offices to global enterprises. Progent offers economical support for all editions of Microsoft Exchange Server to strengthen email and virus protection, configure fault tolerant email systems, and implement off-site and wireless email access. Progent's Exchange consulting services can help you in designing and implementing a migration from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. Progent also offers integration help for Windows 10 and Windows 11 clients running Office Outlook and can show you how to integrate Microsoft Outlook Web App for all major web browsers. For email virus protection, spam filtering and outbound data leak prevention, Progent offers Email Guard security services.
Meraki Switch Stacking Remote Support
Consultant Services Meraki Switch Stacking
Cisco's Meraki MS line of access and aggregation switches are designed for environments ranging from branch offices to large campuses. Progent's Cisco-certified consultants offer affordable online consulting expertise to help you to plan and implement an efficient network solution that incorporates Meraki switches, simplify network administration with Meraki's cloud-based management tools, define policies to ensure security, develop and test a disaster preparedness plan, and troubleshoot issues associated with any aspect of your Meraki deployment. Progent can also help your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to create a cohesive networking infrastructure.
Dynamics NAV ERP Engineer
Best Troubleshooting Navision and Dynamics NAV
Progent offers online and onsite configuration, upgrade, application development, reporting for Dynamics 365 Business Central/NAV.
Windows SharePoint Services Remote Consulting
Windows SharePoint Services Technology Consulting
Progent's Microsoft-certified experts can provide businesses of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced solution that uses web-based technology for efficiently coordinating people, groups and data. Microsoft SharePoint Server provides a central location for your workers or clients to access, organize, distribute and manipulate useful information, files, and applications and to interact with other people. SharePoint allows quicker and better decisions, more efficient sharing across groups and more streamlined business practices. Windows SharePoint Services join workers, clients, teams and projects with the data they've created in a manner that makes data easy to locate, download and re-use. Progent's SharePoint experts can help you to maintain your current SharePoint solution or upgrade to the current version of SharePoint.
24-Hour Microsoft ISA Server Technical Support Services
ISA 2004 Online Support Services
Progent's Microsoft-certified ISA Server consulting experts have broad experience developing corporate security solutions for information systems with many locations, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small business plan and implement an installation of ISA Server 2004 that supports your IT security needs without restricting your network.
Dynamics GP Great Plains Accounting Online Help
Dynamics GP/Great Plains Network Consultants
Progent's Microsoft certified consultants offer a variety of consulting services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP tool based, like all Microsoft accounting solutions, on the expandable and familiar foundation of Windows technology. Microsoft Dynamics GP offers a cost-effective tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its segmented design you are able to purchase only the functions you currently require, with the option to add users and increase capabilities in the future. Progent's Microsoft Dynamics GP support experts can help you deploy, customize and manage the latest version of Microsoft Dynamics GP or upgrade efficiently from an older release.
Signature-based Virus Protection IT Consulting
Signature-based Virus Protection Technical Support Services
ProSight Active Security Monitoring (ASM) incorporates cutting edge behavior-based machine learning tools from SentinelOne to guard endpoint devices and physical and virtual servers against familiar and new ransomware crypto-worms like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
CCIE Certified Specialists Small Business WAP351
Small Business WAP351 Online Support
Cisco's Small Business 100, 300 and 500 family of wireless access points are Linux-based units designed as value-priced wireless solutions for light workloads. Progent's Cisco CCIE Wi-Fi network consultants can provide remote or onsite integration and debugging services to assist your organization to plan, implement, upgrade, tune, administer and troubleshoot Cisco Small Business wireless AP deployments of any scale or topology.
Microsoft Certified Configuration Exchange 2016 Mailbox migration
Microsoft Exchange Server 2016 Upgrade Planning On-site Support
Progent can help you in any and all phases of your upgrade to Microsoft Exchange 2016 such as designing HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your VMs, mailbox databases and log files; configuring HLB for fault-tolerant client access services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Security Audits Juniper Junos BGT
Juniper Junos J-Web Security Consultancies
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
24-Hour Microsoft Certified Partner Azure Active Directory MFA Online Support
Azure AD Directory PIM Troubleshooting
Progent's consultants can assist you to plan and carry out an efficient move from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that deploys Azure AD Domain Services and AD Connect to centralize identity management for both on-premises and cloud resources.
Onsite Technical Support Jabber and Expressway
Jabber Conferencing Specialist
Progent's Jabber consultants can provide online or onsite support to assist organizations of all sizes to design, deploy, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers in-depth expertise for the products, technologies and services that make up building an end-to-end Jabber collaboration solution including Cisco network appliances and management software, Microsoft 365 applications, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a cohesive collaboration solution.
Citrix StorageLink Specialists
Essentials for Hyper-V Professional
Progent's Citrix-certified experts can help your organization to assess the business value of the various versions of Citrix Essentials for Hyper-V, assist you to use Citrix management tools in your Microsoft Hyper-V network, and show you how to deploy Citrix Essentials for Hyper-V to improve the responsiveness, uptime, consistency, and fault tolerance of your virtualized network while reducing the cost of resources and operations and simplifying management tasks.
CCDP Expert Certified Catalyst 8500 Support and Setup
Information Technology Consulting Carrier Routing System
Cisco offers a full product line of routers including appliances built to provide the protection, performance, and availability required by customers ranging from small businesses to worldwide enterprises. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved reliability and system uptime. Progent can show you how to choose and configure Cisco routers to establish a reliable foundation for your network and to make it easy to expand as you support new users, start new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent offers expertise in a variety of routers powered by the Cisco IOS operating system, such as the Cisco 800 series of small business VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, plus older 2500 and 2700 Routers.
Dynamics GP/Great Plains Computer Consultant
Dynamics GP/Great Plains Onsite Technical Support
Progent can show you how to prepare and implement an efficient move to Dynamics GP/Great Plains so that you retain your information, strengthen your security, modernize your management reporting, take complete advantage of Microsoft Office support, and minimize productivity interruption by creating and following a sensible migration plan. Progent can also help train new Microsoft Dynamics GP 2010 users so you don't lose productivity. Progent can improve your company reports and management analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create custom business software and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.
DotNET Software Developer
.NET MAUI Programming
Progent's software developers have worked for two decades with .NET tools and the Visual Studio development environment and are able to build or update .NET apps rapidly and affordably.
Specialists Avaddon ransomware recovery
Sodinokibi ransomware recovery Specialists
Progent's seasoned ransomware recovery consultants can help you to rebuild a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Palo Alto Networks FireWalls Security Consultancies
Palo Alto Networks FireWalls Security Consulting
Progent's Palo Alto Networks firewall experts can help you select, configure, and manage Palo Alto Networks PA-Series firewalls to create a modern cybersecurity ecosystem that spans your on-premises and cloud-based resources and protects any user at any location with any endpoint device.
Onsite Support Cisco Planning
Security Consultant Cisco Remote Access
Progent can assist your organization to deploy Cisco's networking products to build a robust foundation for your onsite, cloud-centric, or hybrid data center and improve operations in vital areas including hardware utilization, security and compliance, versatility, uptime, and disaster recovery.
Microsoft Azure enterprise hybrid cloud solutions Engineers
Enterprise hybrid cloud solutions Consultancy
Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises resources along with one or more public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Microsoft Azure enterprise hybrid cloud design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Remote Access Configuration
Cisco VPN Consultants
Cisco's security and remote access technology for small businesses provide a comprehensive line of manageable security products to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network product family features switches, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's expert consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that fit most closely with your company goals.
Microsoft Office XP Network Consulting Companies
24-7 Microsoft Office System Migration Firm
Progent's IT outsourcing packages offer budget-friendly computer consulting for small businesses. Whether it includes designing system infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out a new email platform, monitoring your system, or creating an on-line business application, outsourcing your IT engineering services can contain expenses and eliminate uncertainties, permitting IT support expenses to grow in a more moderate and manageable manner than is possible by assembling a bulky, all-purpose internal network support staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can help you build a secure and highly available system foundation for your critical business software based on Microsoft Windows.
Urgent Microsoft Proxy Server On-site Support
Microsoft Proxy Server Support Outsourcing
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive experience developing Microsoft-based security designs for information systems with many locations, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size company plan and implement a configuration of ISA Server 2004 that supports your information protection requirements without restricting your network.
QTS Colocation Center Services
Consultant Services QTS/Herakles Data Center
The QTS (formerly Herakles) Internet Data Center facility is situated in the seismically-stable Natomas area of Sacramento, CA. If you are now using the QTS Sacramento data center as a colocation site or if your business is considering migrating your main or disaster recovery system to Herakles/QTS, Progent offers a variety of cost-effective services that include data center migration, system installation and updates, infrastructure improvements, comprehensive project management services, virtual server expertise, offsite network monitoring, streamlined network management, application development, business continuity planning, security assessment, and the support of Progent's Test Lab.
Design Firm Amazon S3 backup
Amazon Web Services enterprise hybrid cloud solutions Reports
Progent can provide affordable online support to help businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, system design, testing, configuration, administration, performance optimization, software license management, backup/restore solutions, and security strategies.
Consultant VMware VCDX-NV certified
VMware Cross vCenter NSX Services
VMware's NSX virtual network technology enables you to build complete logical networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly recover the complete logical network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help you to plan, configure, test and manage a DR system based on VMware SRM and VMware NSX.
ProSight Reporting Network Infrastructure Monitoring IT Services
Remote Support ProSight Reporting Auvik Network Managemrnt
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Top Rated Microsoft Certified Expert Professional Windows Server Essentials Upgrade
Professionals Windows Server Essentials Server Backup
Progent's Microsoft-certified consultants offer cost-effective online consulting and technical support for Windows Server Essentials. Progent can provide comprehensive project management to help you plan and execute an efficient move from Windows Server Essentials to Microsoft 365 and other Microsoft Online platforms and services.
24-7 Work from Home Video Conferencing Online Troubleshooting
Specialist At Home Workers Conferencing
Progent can help small and mid-size organizations to configure and debug video conferencing platforms to enable their at-home workforce to collaborate efficiently with fellow workers and customers.
Unified Communications Manager Express Support and Integration
Unified CM SRST backup Remote Troubleshooting
Cisco Cisco Unified Communications Manager (Unified CM), originally branded CallManager, acts as the center of Cisco's collaboration solution. Cisco Unified CM and Cisco Unified Communications Manager Express (CME) provide a modern IP-PBX by integrating with applications that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's CCIE-certified network consultants can deliver effective and budget-friendly remote and on-premises expertise to help organizations of all sizes to create and administer Unified CM deployments by providing Cisco Unified Communications Manager configuration and troubleshooting services that deliver optimum productivity. Progent's consultants can help with any facet of Unified Communications Manager configuration and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, creating Cisco UCS server clustering systems for high availability, performance tuning, and integration with Exchange Server.
Excel PivotTable Coding
Development Company Excel VBA
Progent's certified Office Excel and Office 365 Excel consultants offer a wide variety of remote support services to help your organization to design, program, pilot test, deploy, manage, and debug applications powered by any release of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can help you to upgrade your current Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Google Android phones and tablets, and identify and fix compatibility problems between various releases of Office Excel. Progent offers as-needed support to organizations who need a fast fix to a stubborn issue related to Office Excel and Progent also offers comprehensive project management support for upgrading or developing mission-critical application software built on Office Excel. Progent's cost-effective online training for Excel can be custom tailored to meet the special requirements of individuals or teams.
Urgent Support Outsourcing Small Business WAP581
Small Business WAP571 Professionals
Cisco's Small Business series of wireless access points are Linux-powered units engineered as entry-level Wi-Fi solutions for small offices. Progent's Cisco CCIE Wi-Fi network consultants offer online or onsite configuration and debugging services to assist you to design, configure, update, tune, administer and debug Cisco Small Business Wi-Fi access point deployments of any size or topology.
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