Expanding your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of background helping small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that support work-from-home employees. Progent can help your Clearwater organization to pick the right technologies and adhere to leading practices in creating and operating a safe virtual solution for teleworkers that promotes teamwork and delivers maximum business value. Progent offers services that go from as-needed expertise for getting you past challenging IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent can assist Clearwater, Florida organizations to succeed with any aspect of building a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Support for Remote Workers
A sudden, enterprise-wide switchover to a telecommuter business model, which could be the result of a pandemic or as part of a disaster recovery process, can overstretch even a well-staffed in-house Support Desk. Progent's Call Center services allow businesses to outsource or expand their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of online IT support specialists along with enterprise-class ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop support from initial service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or edit the status of their active trouble tickets, add details, and upload screen captures or attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service enables your business to expand your current Help Desk team by sharing delivery of Call Center support services transparently between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model based on the leading professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your company to provide world-class IT support to your at-home workforce, refer to Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Clearwater, Florida business, phone 1-800-993-9400 or visit Contact Progent.