Expanding your telecommuter workforce can have a significant impact on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of background helping businesses of all sizes to plan, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Clearwater company to select the right technologies and follow leading practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent can provide services that go from on demand guidance for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Clearwater, Florida businesses to with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
A rapid, enterprise-wide switchover to a telecommuter business model, which might be motivated by an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services utilize Progent's extensive team of online IT support specialists combined with enterprise-class ticketing and tracking software to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or update the status of their active tickets, enter information, and append screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your company to supplement your current Help Desk organization by splitting delivery of Call Desk support services transparently between your in-house support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the number one professional services automation tool for handling help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide best-in-class IT support to your telecommuters, go to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Clearwater, Florida company, call 1-800-993-9400 or go to Contact Progent.