Enlarging your telecommuter workforce may have a major impact on IT infrastructure, security/compliance, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Clearwater company to select the appropriate technologies and follow leading practices in creating and operating a secure virtual office solution for telecommuters that promotes collaboration and returns maximum value. Progent offers support services that go from as-needed guidance for helping you past occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Clearwater, Florida businesses to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security and compliance, data protection solutions, and streamlined management.

Help Desk Services for Remote Workers
A fast, company-wide changeover to a from-home workforce, which could be the result of a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's extensive team of remote technical support experts combined with world-class trouble ticketing and follow-up software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from initial service requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or revise their current tickets, add information, and append screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Augmentation Service allows your company to augment your current Call Desk staff by sharing delivery of Help Desk support services transparently between your in-house IT support staff and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, establishing ownership, tracking progress, and generating reports. For information about how Progent's Help Desk Augmentation Services can help your business to provide best-in-class technical support to your from-home workers, visit Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Clearwater, Florida business, call 1-800-993-9400 or go to Contact Progent.