Clearwater Teleworkers Solutions Consulting and Support
Call Desk Augmentation and Outsourcing Consulting Services
Enlarging your telecommuter workforce may have a major impact on IT architecture, security, and company workflows. Progent has two decades of experience assisting SMBs to design, deploy, manage, optimize, and debug IT environments that support at-home workers. Progent can help your Clearwater organization to select the right technologies and follow best practices in building and operating a secure virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide services that go from as-needed guidance for helping you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can help Clearwater, Florida businesses to with any aspect of creating a high-functioning work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Help Desk Support for Telecommuters
A sudden, enterprise-wide switchover to a from-home business model, which could be activated by an epidemic or as a component of a disaster recovery process, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services allow organizations of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center team.
- Progent's Standard Call Desk services utilize Progent's extensive team of online technical support experts combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from service requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or update their active trouble tickets, enter information, and upload screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For more information, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Augmentation Service enables you to supplement your current Call Desk team by sharing delivery of Call Desk support transparently between your in-house support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a collective support model utilizing the leading PSA tool for managing service requests and ticketing, assigning responsibility, tracking progress, and producing reports. To find out how Progent's Help Desk Augmentation Services can enable your company to deliver world-class IT support to your at-home workforce, see Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Clearwater, Florida business, call
An index of content::
QTS Sacramento Data Center Consultant Services
Emergency Professionals QTS/Heracles Colocation Center
The QTS (formerly Herakles) Internet Data Center facility is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are now utilizing the QTS Sacramento data center as a colocation site or if you are considering migrating your main or offsite backup system to the Herakles data center, Progent can provide a variety of cost-effective services such as colocation migration, equipment installation and updates, network improvements, comprehensive project management, virtualization configuration, remote network monitoring, automated system administration, software programming, disaster recovery/business continuity planning, data security assessment, and the support of the Progent Test Lab.
Co-managed Support Desk Costs Computer Consultant
Remote Support Services Service Desk Sharing Economics
Progent's Helpdesk management and co-management services help businesses to cut costs and increase productivity.
Network Consultants Internet Security and Acceleration Server
ISA Server Technology Consulting Services
Progent's Microsoft-certified ISA Server 2004 consulting experts have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for information systems with multiple sites, mobile users, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants are available to assist your small business in planning and deploying a configuration of ISA 2000 Server or ISA Server 2004 that meets your information security needs without overly limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.
Cisco ASA firewall VPN Consultant Services
ASA and PIX Firewall IT Consultants
Progent's Cisco-Certified network consultants provide professional PIX Firewall support services encompassing architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from compact, plug-and-play desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible level of security, speed and availability for business networks of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and networking services, including powerful application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive management tools. Progent's network experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Meraki MR18 Access Point Help and Support
Meraki MR62 Access Point Technical Support
Progent's Meraki Wi-Fi AP consultants provide remote and on-premises support to help businesses of all sizes to design, deploy, maintain, expand or repair Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist your business to set up and manage Meraki-based wireless networks for environments that can range from a telecommuter's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including switches, ASR routers and firewalls to build a cohesive ecosystem that provides identical access, responsiveness, security, manageability and availability for wired and wireless users irrespective of their location or computing device.
Coder Microsoft Dynamics
Dynamics GP Web Services Specialist
Progent's expert application designers and programmers can assist your business to create enhancements to Microsoft GP that support the unique needs of your business without losing the benefits of seamless Windows integration and connectivity. Progent can also provide expertise with a variety of software development technologies that can be utilized to create integrations with Microsoft Dynamics GP. These integration tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Dynamics, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Network Engineer SQL Server 2016 and Hyper-V
SQL Server 2016 Mobile Reports Specialist
Microsoft SQL Server 2016 introduces significant enhancements in speed, scale, security, high-availability, BOYD integration, plus built-in business intelligence. New features include PolyBase for processing SQL and NoSQ databases in one appliance for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over local and cloud-resident operations and services. Progent's Microsoft-certified consulting team can provide remote and on-premises support to help businesses of all sizes to implement, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft products such as Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Skype for Business, and SCOM.
Remote Workforce Data Protection Computer Consultants
24x7 IT Consultant Remote Workers Data Protection
Progent can help small and mid-size organization to plan, deploy, verify and maintain backup/restore technology required for at-home workers.
Microsoft 365 Excel Integration Consulting
Office 365 Word Integration On-site Technical Support
Microsoft 365, formerly branded Office 365, is Microsoft's expanding family of productivity programs and cloud-hosted services available on a subscription basis. Microsoft 365 apps and cloud services are available in an array of product bundles targeted at markets from students and home offices to enterprises. Progent can provide fast and affordable remote access to consultants with expertise in Microsoft, macOS, Apple iOS, and Android platforms. Progent can help your business to evaluate the many subscription plans offered with Microsoft 365 and integrate your information network with Microsoft 365 so you derive top business value. Progent supports multi-platform environments that incorporate Windows, macOS, and Linux operating systems. Progent can also help your business to build and maintain hybrid ecosystems that transparently combine on-premises and cloud-based products and services.
Catalyst 4900 Switch Remote Technical Support
Emergency Catalyst 6500 Switch Network Consulting
With the Catalyst line of switches for small and medium-sized businesses, Cisco enables organizations to gain the full advantages of bringing intelligent services to their IT infrastructures. Cisco's switching product line allows you to enable features that make your network infrastructure sufficiently robust to handle real-time requirements, scalable to facilitate future growth, safe enough to protect confidential data, and capable of prioritizing and controlling traffic flows to streamline system performance. Progent's Cisco certified consultants can help you select and deploy Catalyst switches that make sense for your business. Also, Progent's CISM and CISA certified security specialists can show you how to create a strategic protection plan and configure Catalyst switches so they help support your security strategy. Cisco Catalyst switching products that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Catalyst 3560 switches, Catalyst 4500 switches, and Catalyst 6500 switches.
Top Hornetsecurity Altaro VM Backup Integration Computer Consultants
Hornetsecurity Altaro VM Backup Replication Computer Engineer
Altaro VM Backup from Hornetsecurity offers small organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted architectures and also supports low-cost backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of online or onsite services to assist you to plan, deploy, manage and troubleshoot a modern backup and disaster recovery solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup technology.
Ubiquiti UniFi Mobile App Consult
Consultancy Ubiquiti UniFi WiFi access point
Progent offers fast access to the expertise of veteran Wi-Fi specialists who can assist organizations to determine the value of Ubiquiti UniFi wireless APs for your company and assist you to design, install, maintain, and troubleshoot your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to assist you to choose, configure, and position UniFi wireless access points for your required coverage and throughput.
CISSP Certified Security Auditor Engineers
CISSP Certified Security Analyst Specialists
Progent's CISSP-certified cybersecurity consultants can help organizations of all sizes with any aspect of IT security. Progent can create cost-effective security solutions that guard a small office from modern malware attacks or Progent can design, configure, and manage a comprehensive security strategy for hybrid networks that support local, remote, and mobile users accessing network resources spread across multiple physical datacenters and public and private clouds.
Hermes ransomware recovery Professionals
ransomware removal and file restore Consulting Services
Progent's ransomware experts can help you to evaluate your ransomware vulnerability, monitor and protect your network, assist with settlement negotiations with a threat actor, and reconstruct a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Automated Desktop Management Remote Consulting
Engineer ProSight Server and Desktop RMM
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital assets.
Catalyst Wireless AP Remote Support
Computer Consulting Catalyst 9117 Access Point
Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants can provide economical online and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
MySQL application development Consultants
Office Access database Designer
Progent's team of expert software programmers, database architects, and program managers can assist enterprise clients to complete development projects for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to seasoned project managers for high-level planning and program co-ordination or Progent can help customers plug expertise gaps by providing database designers and software programmers experienced in developing line-of-business applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist clients to integrate SharePoint with other applications such as SQL Server and Excel to create data-driven intranets and web portals. Progent also can provide expertise with web development technologies and can assist clients to build, expand, troubleshoot, or migrate web applications to utilize the latest advances in web technology.
ProSight DPS ECHO Backup and Recovery Services Network Engineer
Offsite BDR Services Online Help
ProSight ECHO Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information.
On-site Technical Support Help Desk Sharing Cost Savings
Shared Service Desk Economics IT Consultants
Progent's Help Desk management and co-management service programs enable organizations to save money, improve output, and respond rapidly to fast-changing economic environments.
Network Consulting Shared Computer Support Help Desk
Co-managed Heldesk Online Technical Support
Progent's Standard Help Desk Services offer a comprehensive solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Support services are provided at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Management Computer Consultancy Firms
Progent Management Team Tech Consulting
Progent's management team consists of industry veterans with years of background delivering computer consulting services, troubleshooting, and strategic information system planning to businesses ranging in size from small offices to Fortune 500 companies. Great support calls for great people, and Progent stands out by having assembled a management team that can provide customers with the best service value available anywhere.
Duo Zero Trust Security Engineer
Duo Identity Authentication Network Consulting
Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices.
BlackBerry Wireless Support and Setup
BlackBerry Redirector Consult
Progent can provide the expertise of BlackBerry-premier professionals who can help small businesses to design, manage, and troubleshoot BlackBerry technology affordably and successfully, eliminating the requirement for an in-house BlackBerry expert and reducing the expense and hassle of supporting a mobile workforce. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and CISM-certified security professionals. This breadth of expertise, in conjunction with Progent's efficient online service delivery model, provides small and mid-size companies an efficient option for incorporating BlackBerry devices and software productively into their IT network.
Server Consolidation Online Support
Server Management Integration
Server proliferation wreaks havoc on network budgets and management resources. Server reduction via a virtual architecture promises lower TCO of hardware and quicker ROI, more leveraged utilization of servers, streamlined operations, increased network uptime, and easier management. Common uses for virtual machines include hardware consolidation, low-cost platforms for line-of-business legacy applications based on outdated operating systems, and inexpensive quarantine of program development or pilot testing environments from on-line systems.
Fault Tolerant Inter-office Network Engineer
Automatic Fail-over Integration
Progent's high availability inter-site connectivity and 24x7 system infrastructure engineers can help small businesses achieve non-stop Interoffice connectivity through fully redundant system architectures with automatic failover. Progent's CCIE engineers can plan and deploy fault tolerant Inter-office networks based on zero-downtime EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over offers economical non-stop interoffice networking.
Linux Network Monitoring, Nagios and MRTG Consultant
Online Help Linux Network Monitoring
Network monitoring typically consists of tracking a network's resource usage in order to uncover data traffic bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that run under Linux or UNIX and can be deployed to observe mixed-platform networks where Linux and Windows operate together. Progent's network support engineers can help you use both these programs to optimize and repair your network. Progent's UNIX support professionals provide small businesses and developers help with managing and servicing UNIX and Linux systems that coexist with Microsoft-based technology.
Fault Tolerant Data Center IT Consultants
Top High-Availability Data Center IT Consultants
Progent's Data Center professionals can show you how to find high availability data centers that meet the specific requirements of your business. High availability co-location sites are especially attractive to small businesses due to of their low cost and convenience compared to pursuing a do-it-yourself strategy. Attempting to create an in-house data center that offers even a minimum degree of fault tolerance is too costly for typical small organizations. Progent is ready to help you reap all the benefits of high availability data centers and fault tolerant colo sites by offering a full array of consulting and maintenance services.
Fortinet 900 Series Firewalls Remote Technical Support
Integration Services Fortinet 200 Series Firewalls
Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in offering top performance for SSL inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to configure your Fortinet security appliances to protect your digital resources at the network perimeter, within the data center core, at branch locations, and at the cloud edge.
VPN IT Services
Remote Access On-site Technical Support
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company deploy and maintain Cisco's security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the versatility to expand with your changing business requirements. Progent's Cisco-Premier network consultants are familiar with Cisco's comprehensive family of products targeted at preventing information pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can help you integrate Cisco technology to get secure access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control framework for user authentication, permissions, and accounting from an easy-to-use Web interface.
Aironet 1800 Access Point Remote Troubleshooting
Technical Support Aironet 802.11ac AP Upgrade
Progent's Cisco CCIE-certified wireless network consultants offer remote or on-premises integration and debugging services to assist your organization to design, implement, upgrade, tune, manage and troubleshoot Aironet wireless access point environments of any size or architecture. Progent's Cisco wireless controller experts can also assist you to combine your wireless environment with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise-wide connectivity foundation that is simple to manage and expand. Progent also offers affordable wireless site surveys to help you to decide the most efficient selection, placement and setup of Aironet Wi-Fi access points to accommodate your specific workplace layout, construction, and expected workloads.
Remote Employees Helpdesk Consultants
24/7 Remote Workforce Helpdesk Services Remote Support Services
Progent can provide small and mid-size businesses overflow or fully outsourced Help Desk call center support for an offsite workforce.
Microsoft SQL Server 2012 Online Technical Support
SQL Server 2012 Security Support Services
Progent can provide the support of certified engineers as well as experienced software programmers, database administrators, project managers, Cisco-certified network engineers, disaster recovery planning specialists, and data security consultants to help you to evaluate the potential benefits of SQL Server 2012 for your business, install pilot environments at your datacenter or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from other database platforms, and define an efficient and safe IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.
Exchange SE O365 Integration Technical Support
Exchange SE Configuration Computer Consultant
Progent can help your organization in any phase of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 as a host for Exchange; designing high availability (HA) infrastructure for a local, cloud-based or hybrid environment; moving mailboxes; designing and implementing Hyper-V; setting up hardware load balancing (HLB); setting up Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and configuring Outlook.
Windows Server 2012 R2 Remote Troubleshooting
Windows Server 2012 R2 Outsourcing
The sophistication and integration demands of Microsoft Windows Servers requires an IT consulting team with hands-on expertise and in-depth familiarity with designing and building cohesive, end-to-end business technology systems. The background of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your strategic objectives. Progent's consulting support can help you with designing, installing, administering, and supporting Windows Server systems that maximize the business value of your computer network. Progent's consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other clients.
24-7 Microsoft Dynamics Business Central Technical Support
Dynamics 365 Business Central Application Support
Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers small and midsize businesses a single platform for financials, inventory control, operations control, capacity planning, procurement, sales and marketing, supply chain, and business reporting. Progent's Dynamics 365 Business Central/NAV experts can assist your organization to manage your legacy Dynamics NAV environment or upgrade smoothly to a cloud-based, onsite, or hybrid deployment model.
Security Certification Cybersecurity Pen Testing
After Hours Computer Security Specialist Cybersecurity Penetration Testing
Stealth penetration testing is an important part of any overall network security strategy. Progent's security experts can run thorough intrusion checks without the awareness of your company's internal IT staff. Stealth penetration checking uncovers whether existing security defense tools such as intrusion incident alerts and event history analysis are correctly set up and actively monitored. Progent can provide continuous automatic PEN testing to map your internal/external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, stolen credentials, uninstalled patches, and dangerous product defaults can be chained together by hackers into the multi-front attacks typical of the latest variants of ransomware.
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