Enlarging your remote workforce may have a significant effect on IT architecture, security, and company workflows. Progent has 20 years of background helping businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Clearwater company to pick the right tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide services ranging from on demand expertise for getting you over challenging technical roadblocks to full project management to help you successfully complete mission-critical initiatives.
Progent can assist Clearwater, Florida companies to succeed with any aspect of building a high-functioning telecommuting environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk services, security and compliance, data protection solutions, and unified management.
Help Desk Services for Remote Workers
A fast, organization-wide changeover to a from-home workforce, which could be driven by an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Call Center services utilize Progent's extensive team of online IT support experts combined with enterprise-class ticketing and tracking technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from initial service requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or update the status of their current tickets, add information, and append screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with complex problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Supplemental Service allows your business to supplement your existing Call Desk staff by sharing responsibilities for Help Desk Call Center services transparently between your in-house support personnel and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support model based on the number one PSA tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your company to provide world-class technical support to your from-home workers, go to Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Clearwater, Florida organization, call 1-800-993-9400 or go to Contact Progent.