Expanding your telecommuter workforce can have a significant impact on IT architecture, security, and company culture. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Clearwater company to select the right technologies and adhere to best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers services that go from on demand expertise for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Clearwater, Florida businesses to with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, data security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
An emergency, company-wide switchover to a teleworker workforce, which could be activated by a pandemic or as a component of a business continuity process, can overstretch even the most efficient internal Help Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update their current tickets, add details, and upload screenshots or relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with complex problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service enables you to supplement your existing Help Desk Call Center staff by splitting responsibilities for Help Desk Call Center services transparently between your regular support staff and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a collaborative support model utilizing the leading professional services automation platform for managing help requests and ticketing, establishing ownership, monitoring progress, and generating reports. For details about how Progent's Help Desk Supplementation Services can enable your business to deliver world-class technical support to your at-home employees, see Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Clearwater, Florida company, call 1-800-993-9400 or visit Contact Progent.

An index of content::

  • Computer Consultant Co-managed Support Desk
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    Progentís Co-managed Help Desk service allows your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading shared PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

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    Altaro VM Backup provides small and mid-size organizations a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted environments and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as little as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, item-level recovery options for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for handling large-scale environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online VMs with zero downtime. Progent is a certified Altaro partner and can provide a broad range of consulting services to assist you to plan, install, manage and troubleshoot a backup/restore system powered by Altaro VM Backup.

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    Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or local support firms who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation transmitted by every staff member to each client. The discipline of detailing and archiving service activity allows more effective service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

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    Microsoft Exchange 2013 includes significant improvements to the capabilities of its predecessor Exchange 2010 and introduces important innovations as well as a redesigned architecture. These improvements favorably impact vital IT areas such as ease of administration, availability, compliance, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential business benefits of upgrading to Exchange 2013, create a cost-effective test and deployment strategy, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable online consulting and management services for Exchange Server 2013.

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    Progent's Cisco-certified CCIE experts can help organization to set up, manage, update, optimize and debug Catalyst switches. Progent can also assist you to enhance the security and compliance of Catalyst switches and migrate smoothly from outdated switches to current devices.

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    Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small or mid-size company's production servers in an environment that delivers the highest degree of availability and scalability and is in addition simple to migrate to any data center. ProSight Virtual Hosting and management options are built upon proven virtualization technologies that allow small businesses with mixed- platform environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while benefiting from world-class fault tolerance and an unprecedented level of vendor flexibility.

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    Server proliferation wreaks havoc on network budgets and administrative resources. Server reduction via a virtual infrastructure promises lower TCO of hardware and faster ROI, more leveraged use of servers, streamlined operations, enhanced system uptime, and easier manageability. Common uses for virtual servers are resource consolidation, low-cost hosts for line-of-business legacy software based on outdated operating systems, and affordable quarantine of program development or pilot testing environments from on-line systems.

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    Progent's Windows consultants can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Microsoft Windows. Online and on-premises assessment and upgrade support for Microsoft Windows 10 offered by Progent's experts include ROI estimates, project coordination, application compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, telecommuter access, data and identity security, streamlined provisioning and management, network design, wired/wireless convergence, business continuity planning, custom training for IT support staff and users, and ongoing consulting support.

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    Progent's certified database consultants can provide businesses of any size online support for popular RDBMS platforms including Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support offered by Progent include installation and integration, database design and coding, management support, synchronization solutions, storage management, performance optimization, data migration, information security, backup/restore systems, troubleshooting, and webinar training.

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    Progent can help your business to configure Cisco wireless LAN controllers to manage and monitor wireless networks of any size. Progent can help you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's latest wireless controller technology.

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  • Configuration Windows Server 2019 PowerShell Windows Server 2019 Virtual Machine Support

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    For custom application development, Progent can supply software design experts to write line-of-business applications in areas such as commercial transaction webs, web site design, Microsoft Dynamics products including Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progentís experts can use Internet Information Services to create custom eCommerce solutions based on Microsoft ASP.NET. Also, Progent can provide expertise in a broad range of custom program development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.

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    Progentís certified Cisco network security consultants provide expert PIX Firewall and ASA Firewall consulting services including infrastructure design, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack protection, and secure access services. Ranging from compact, easy-to-install desktop appliances for small and home offices to scalable enterprise-class products, Cisco PIX and ASA Firewalls offer a high level of security, high throughput, and excellent availability for IT systems of any size. PIX and ASA Firewalls are based on a proven, specially designed operating system, minimizing possible OS-specific security gaps.

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    Progent provides several basic kinds of Help Desk services including Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco experts offers your customers easy access to a dependable support resource with years of experience delivering phone support and online troubleshooting for networks powered by Microsoft technology. Progent's concentration is on earning the support Call Center a respected reputation as a key contributor to company performance. Progent's target is to fix rather than merely record problems.

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    Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that minimizes network downtime, reduces ongoing support demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-location migrations, Progent offers the knowledge and experience to complete your project rapidly and economically. Progent's Exchange 2003 support, troubleshooting, and consulting offerings include assistance with the integration of third-party add-ons to Exchange 2003 Server that are in keeping with your business goals.

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    Remote 24x7 monitoring, proactive alerts, and actionable analytical reporting are vital to maintaining the proper operation of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of all sizes can get a level of protection that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management options delivered as low-cost service packages created to help you to detect and fix a most IT network issues before they get big enough to disrupt productivity.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks.

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  • Emergency Microsoft Exchange 2003 Upgrade IT Consultant Troubleshooting Exchange Server 2003 Upgrade
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  • System Engineers Small Office
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    For small businesses interested in Progent's IT outsourcing, consulting, or technical support offerings, phone 800-993-9400 or send email to information@progent.com.

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  • Office 365 Gmail migration On-site Support
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    Office 365 Exchange Online allows you to utilize cloud-resident virtual machines, mailboxes and other email infrastructure to lower hardware expense and management hassle. You can configure Exchange Online to host all your mailboxes, or you can run a hybrid architecture that combines on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer affordable online technical support to assist your small businesses to evaluate the potential advantages of Office 365 Exchange Online, plan a solution that fits your business needs and IT budget, implement a non-disruptive migration from your existing Exchange system to one that incorporates Exchange Online, train your IT team and end users, and provide ongoing consulting and troubleshooting.

  • Fault-tolerant system Integration Network Load Balance Network Consultants
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    Progent's UNIX family support experts provide small and mid-size businesses and software developers assistance with managing and maintaining UNIX, Linux or Solaris environments that run with Microsoft-powered technology. Progent can give your organization contact with UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This wide array of experience provides you with an easy single source to help you create and maintain a protected and robust mixed-platform network and communications environment that allows UNIX and Microsoft interoperability by integrating Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    Progentís Microsoft certified consultants can provide small and medium size companies advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that opens the door to the speedy creation of advanced business applications that can give your company a competitive advantage. SQL Server provides core support for XML and the ability to query across the Internet and outside the firewall. In addition to offering expertise, maintenance and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT network. Progent can also help you upgrade from earlier editions of Microsoft SQL Server to SQL Server 2005.

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    Progent can deliver a wide range of affordable services to help your business to deploy, configure, repair, and manage desktop PCs and laptops powered by Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide on-premises or online technical support for individual computers or laptops or help your business to design and carry out a large-scale migration to new or updated OS software and applications. Progent can also provide engineers and technical workers to help your company to plan for and complete a company relocation or merger organized to cause the least possible disruption of your productivity.

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    Progentís computer outsourcing support offerings for small companies include designing Server 2003, .NET Server, and BackOffice environments, managing upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and in-person repair, fixing stubborn IT issues, and creating a comprehensive security strategy. Progent can help you enhance system availability and performance with fault-tolerant configuration, resilient network architecture, and proactive network monitoring. Progent also offers special project assistance for large-scale upgrades and can assist with requirements assessment, resource inventory, BOM production, sourcing selection, purchasing logistics, and complete documentation. Progentís IT outsourcing help also includes education for office productivity packages such as Microsoft Office XP.

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    Office 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and other email components to reduce hardware expense and management hassle. You can configure Office 365 Exchange Online to host all your mailboxes, or you can integrate a hybrid solution that combines on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote support to help your small businesses to assess the benefits of Exchange Online, plan a network topology that fits your business needs and IT budget, carry out an efficient move from your current Exchange organization to one that incorporates Office 365 Exchange Online, train your management team and users, and deliver ongoing consulting and technical support.

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    System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of IT infrastructure management products and is intended to provide a unified mechanism for deploying and managing virtualized datacenters across hybrid environments that can incorporate private clouds and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you migrate smoothly from older versions of VMM, develop processes for creating and deploying virtual machines and hosts, implement high-availability compute and storage clusters, integrate your private cloud resources with public cloud services, configure virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to evaluate the potential advantages of the latest capabilities like Storage Replica and Host Guardian Service. Progent's certified virtualization experts offer advanced Hyper-V consulting and VMware ESXi expertise.

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    Progent's certified consultants can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create test environments and migration strategies, tune your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management team, create an enterprise-wide security strategy, streamline network administration, assist with application development, and build and test a DR/BC plan.

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    Microsoft Windows SUS enables information technology managers to install and track the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the distribution of patches that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial setup of Microsoft WSUS such as designing the Microsoft Software Update Services deployment, configuring user's workstations, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container that makes sense for your network environment.

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    Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by every staff member to each client. The practice of documenting and archiving service records results in more effective service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít release vital service information.

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    DoubleTake/Carbonite Software publishes a selection of products intended to provide small and midsize businesses a variety of affordable alternatives for replicating and restoring vital workloads including Exchange, SQL, RIM Blackberry, and SharePoint. Progentís business continuity planning experts have extensive backgrounds integrating DoubleTake/Carbonite products into small business IT networks to create a high level of availability and business continuity capability at an affordable cost.

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    Microsoft Windows SUS allows network managers to deploy and track the most recent Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring client's workstations, establishing the Group Policy settings, and making sure your Microsoft Software Update Services GPO is linked to an Active Directory container that makes sense for your system environment.

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    Online Support System Center 2016 and Windows Server 2016

    Small to middle size companies can now enjoy all the benefits of System Center Operations Manager 2007 and in addition have fast access to Progentís Microsoft Certified network support professionals. With Progent's affordably priced IT service packages, small and midsize businesses can choose a simple Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager to offer small business networks world-class availability, security, and productivity.

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    Progent's Cisco-certified wireless networking experts can help businesses of all sizes to design, deploy, manage and troubleshoot Cisco Aironet wireless AP environments to achieve the performance, coverage, density, expandability, security and ease of management required for seamless access between Wi-Fi and wired network infrastructure. Progent can provide affordable remote and onsite consulting services for both end-of-life and new-generation 802.11ac Aironet access points and Progent can assist you design and manage wireless solutions that include indoor and outdoor Aironet Wi-Fi access points.

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  • Infor SyteLine CloudSuite Excel Integration Specialist
    Infor SyteLine CloudSuite Accounts Payable Consulting

    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies over 25 years of experience assisting manufacturing and service organizations to simplify complex supply chains and improve the efficiency of key business processes in order to bring products to market fast and meet customer schedules dependably. Progent offers the expertise of an ERP specialist with over 20 years of experience with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or onsite consulting that spans from as-needed guidance to comprehensive solution design and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.

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  • Top Bandwidth Throttling Test Lab Specialists 24-7 network piloting Lab Professionals

  • Consulting ASA 5500-X Firewall with Firepower
    Online Consulting Cisco AnyConnect

    The current ASA 5500-X Family of firewalls with Firepower Services provide significantly more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can assist you to manage your legacy PIX or ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, deploy, tune, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

  • Top Clearwater Work from Home Employees Setup Expertise Clearwater Offsite Workforce Clearwater Consulting Services - Integration Consultants Clearwater St Petersburg
  • Top Immediate Staff Augmentation Computer Consultant Supplemental IT Staffing Support Outsourcing
  • Top Windows 2003 Cluster Server On-site Technical Support Non-stop Clustered Servers Consulting Services
  • UNIX Consultant Services Solaris Consultancy
  • Ubiquiti's UniFi XG AP WiFi access points Consulting Ubiquiti AP Consulting
  • Ubuntu Linux Professional Fedora Linux Online Technical Support
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  • Urgent BlackBerry BES Server Migration Consultants Clearwater, FL Pinellas County Florida BlackBerry Software Server Help
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    Private Cloud Hosting Services Professional

    Progent's Private Cloud Hosting service offers complete hosting of a small company's servers in an environment that gives the maximum degree of availability and expandability and is also easy to migrate to any data center. Progent's Private Cloud Hosting and Management services are built upon proven virtualization technologies that allow small businesses with mixed- platform IT systems to save dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while achieving world-class reliability and an unprecedented degree of vendor independence.

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    24x7x365 8540 wireless controller On-site Support

    Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controllers to manage wireless LANs of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi solution or implement an efficient transition to Cisco's latest wireless controller solutions.

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  • Juniper J Series Gateway Cybersecurity Organizations
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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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  • Skype for Business Instant Messaging Consulting
    Skype for Business IM Consulting

    Progent's Microsoft-certified consultants offer remote and onsite consulting services for companies of any size to evaluate the costs/benefits of migrating to Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can help you to plan an on-premises, cloud-based or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office; configure high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate other communication platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can assist you design and verify a security environment for your Skype for Business deployment that is compliant with government and industry standards.

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  • Windows Server 2012R2 Multitenancy Online Troubleshooting Microsoft Certified Expert Online Technical Support Windows Server 2012 R2 Hyper-V Virtual Switch
  • Wireless AP Remote Technical Support Technology Consulting Wireless AP
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  • Work at Home Employees Guidance near me in Clearwater - Management Solutions Consulting Experts Clearwater, Pinellas County Remote Workforce Clearwater Consultants - Management Tools Consulting Experts Clearwater Florida
  • wireless IP phone configuration Engineer 24-Hour wireless IP phone integration Online Technical Support
  • wireless IP phone configuration Online Troubleshooting Cisco Certified wireless VoIP phone and Aironet APs Outsourcing
  • wireless IP phone security On-site Support Aironet Online Support Services

  • Outsourced IT Management Services Microsoft Windows 8.1 Upgrade
    Microsoft Experts Microsoft Windows 8.1 Consulting

    Windows 8.1 is engineered to run on computers ranging from smartphones and slates to engineering workstations. An abundance of innovative features, such as its touchscreen interface and iconic tile user interface, provide a wide range of benefits for companies who know how to exploit them. Progent's Microsoft-certified consultants can help get your organization up the learning curve with Microsoft Windows 8.1 and show you how to gain maximum competitive advantage from the operating system's various new and enhanced technologies.

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