Expanding your remote workforce may have a significant impact on IT infrastructure, security, and company processes. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Clearwater organization to select the right tools and adhere to leading practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and returns top value. Progent offers services that go from as-needed expertise for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Clearwater, Florida organizations to succeed with any aspect of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.

Help Desk Support for Telecommuters
An emergency, company-wide switchover to a teleworker workforce, which could be driven by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk services allow businesses to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's nationwide team of remote IT support experts along with world-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or revise the status of their active tickets, enter details, and append screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows your company to expand your existing Support Desk organization by sharing responsibilities for Call Desk support transparently between your regular IT support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support model based on the leading professional services automation platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. For details about how Progent's Call Center Augmentation Services can enable your business to provide world-class technical support to your at-home workforce, see Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Clearwater, Florida business, call 1-800-993-9400 or visit Contact Progent.