Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience helping SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Clearwater company to pick the appropriate technologies and follow best practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services ranging from on demand expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can assist Clearwater, Florida companies to succeed with any aspect of creating a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
A sudden, company-wide changeover to a from-home workforce, which could be activated by a pandemic or as an element of a disaster recovery process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk services leverage Progent's nationwide team of remote IT support experts along with world-class ticketing and tracking software to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or edit the status of their active trouble tickets, enter details, and append screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service enables you to augment your current Call Desk staff by splitting responsibilities for Support Desk support services transparently between your in-house IT support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Help Desk service is based on a collective support model based on the leading PSA platform for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your company to deliver world-class IT support to your at-home workforce, see Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Clearwater, Florida business, phone 1-800-993-9400 or go to Contact Progent.