Clearwater Telecommuters Solutions Consulting Company
Help Desk Solutions Consulting
Expanding your remote workforce may have a significant impact on IT infrastructure, security, and company processes. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Clearwater organization to select the right tools and adhere to leading practices in building and operating a safe virtual solution for telecommuters that facilitates collaboration and returns top value. Progent offers services that go from as-needed expertise for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Clearwater, Florida organizations to succeed with any aspect of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.
Help Desk Support for Telecommuters
An emergency, company-wide switchover to a teleworker workforce, which could be driven by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk services allow businesses to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk services leverage Progent's nationwide team of remote IT support experts along with world-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or revise the status of their active tickets, enter details, and append screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Augmentation Service allows your company to expand your existing Support Desk organization by sharing responsibilities for Call Desk support transparently between your regular IT support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support model based on the leading professional services automation platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. For details about how Progent's Call Center Augmentation Services can enable your business to provide world-class technical support to your at-home workforce, see Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Clearwater, Florida business, call
An index of content::
Apple Mac and Windows Information Technology Consulting
Mac and Windows Computer Consulting
Progent's service specialists in Apple OS X and Microsoft Windows technology can show you how to combine Mac and Windows computers into seamless networks with resource sharing and collaboration functionality. Enabling efficient co-existence among a variety of servers and workstations powered by Apple Mac OS and Windows calls for broad knowledge of and background with Mac and Windows products. Progent's background in Microsoft and Apple service makes it possible to offer expert support to companies that depend on these platforms to keep their strategic edge. Progent's consultants can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.
After Hours ProSight Remote Infrastructure Management Onsite Technical Support
IT Consultant ProSight Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance problems.
Anti-Virus Small Business Subscription
Technology Anti-Spam
E-Mail Guard is a complete service for defending against spam and viruses. E-Mail Guard handles the security and management of corporate email by offering continually updated spam and virus blocking, policy administration, content filtering, and protection against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, management and analysis tools as well as outbound email testing to help you troubleshoot your e-mail environment and define and enforce corporate security policy.
CRISC Certified Risk and Information Systems Control Consultants
CRISC Security Consulting
Progent can provide the guidance of a CRISC-certified risk management expert to help you to plan and deploy an enterprise risk management strategy following best practices identified by CRISC and crafted to match your organization's risk appetite, business goals, and IT budget.
Emergency Windows Server 2008 Hyper-VI Online Support Services
Microsoft Certified Partner Windows Server 2008 DirectAccess Consulting Services
Microsoft Windows Server 2008 is an important step forward in making information networks more protected and fault tolerant, easier to virtualize and manage, faster, and able to provide an improved platform for web hosting and development. Progent can assist your company get the most from the enhancements incorporated into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, tech support, training, temporary staffing, network monitoring, and security expertise.
Exchange 2013 Availability Consulting
Exchange 2013 Migration Technical Support
Exchange Server 2013 incorporates significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important new features plus a revamped architecture. These enhancements favorably impact vital areas like manageability, high availability (HA), compliance, operational costs, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the possible business benefits of migrating to Exchange Server 2013, create an efficient test and rollout strategy, and train your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable remote consulting and management for Exchange 2013.
Computer Engineer Offsite Employees Collaboration
Remote Workers Collaboration Engineer
Progent can help small and medium-size businesses to implement collaborative applications to enable their at-home workers to benefit from positive teamwork with fellow workers and other stakeholders.
Award Winning MOM 2000 Example Application
Case Study Microsoft Operations Manager
Before Progent’s MOM-based solution, system issues were handled reactively, once users complained about them. With the benefit of proactive, automated alerts and trend reports sent by MOM, Progent can now anticipate network problems before they becomes critical enough to disrupt network uptime. Thanks to MOM, Progent can resolve potential problems before customers know that the problems exist. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to deliver small business IT systems enterprise-class reliability, safety and productivity.
Android integration Configuration
Android printing Computer Engineer
Progent's seasoned group of IT consultants and subject matter experts have extensive experience providing online and onsite assistance for businesses of all sizes who need to incorporate Android phones into their IT systems so that users can work together from virtually anywhere. Progent has the breadth of skills to resolve technical issues that involve numerous manufacturers and that entail a combination of legacy and current technology. Progent offers budget-friendly online technical support to help you with any facet of designing, deploying, managing and troubleshooting your BYOD solution. Progent can provide as-needed support to help you to resolve especially challenging technical issues, or Progent can provide comprehensive project management support to ensure that you complete strategic IT initiatives on schedule and within budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and offers support for all major operating systems, apps, management utilities and hardware infrastructure. Progent also can provide specialized group or individual training sessions to show you how to manage and use Android phones securely and productively.
WatchGuard Firewall Firewall Audit
Cybersecurity Contractors WatchGuard Firebox T-Series Firewall
Progent offers support expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewall solutions.
802.11ac Wireless Access Point Onsite Technical Support
Cisco Certified wireless IP phone upgrades Outsourcing
Progent's Cisco-certified wireless integration consultants can help you to configure, manage, and debug Cisco wireless devices including Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
High-Availability Failover Clustered Servers Computer Consultant
Windows Server 2008 Failover Clustering Outsourcing
The cluster feature set incorporated into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 has been dramatically redesigned to simplify the deployment, setup, and maintenance of clusters that provide greater levels of system dependability, security, performance, and flexibility. New or improved features include cluster Validation, easier setup and deployment, improved cluster administration, new cluster infrastructure for increased uptime, hardened protection and quorum structure, minimization of failure points, greater storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's consultants can help your company evaluate the business benefits of Windows clustering, plan and execute a deployment, train your network support staff to manage your failover clusters, provide continuing consulting and support services, and produce and test a disaster recovery procedure.
Engineer NetApp MetroCluster Disaster Recovery
NetApp MetroCluster Specialist
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering along with continual replication to provide rapid, zero RPO disaster recovery (DR) between datacenters located as far as 300km apart. Progent's team of veteran network consultants can assist you to design, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that meets your functional needs and IT budget. Progent can make sure you adhere to leading practices for installing your MetroCluster environment by providing help with procedures like assigning disk pools, arranging aggregate and plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker, designing a configuration replication network, and verifying your MetroCluster disaster recovery solution to verify adherence with information assurance standards and regulatory mandates.
Consultancy VMware Cross vCenter NSX
Services VMware NSX and Site Recovery Manager
VMware's NSX virtual network platform enables you to build entire networks in software. NSX permits virtual networks to be provisioned in minutes and managed with a high level of automation independent of the physical components making up the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. When used with VMware's NSX network virtualization platform, VMware SRM can quickly recover the entire logical network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist you to design, deploy, test and maintain a DR system powered by VMware SRM and VMware NSX.
Private Cloud Integration Consultant
Consult Virtual Machine Hosting
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small organization's servers in an environment that delivers the highest degree of dependability and scalability and is in addition easy to move to any data center. ProSight Virtual Hosting and management options are built upon mature virtualization architectures that enable small companies with multi- platform IT systems to save significantly on the costs of capital equipment, infrastructure support, and network management while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.
Microsoft SharePoint Server 2010 IT Consultant
SharePoint Foundation Consulting
Progent's Microsoft engineers offer affordable remote support and programming services to help your business to design, deploy, administer, and troubleshoot Microsoft SharePoint 2010 environments that can involve web sites able to function as intranets, extranets, document management tools, blogs, data warehouses, business analytics, enterprise search, Visio-driven workflows, and other utilities to support and improve collaboration. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with third-party databases and with Microsoft's familiar office productivity programs like Office Excel, Word, Outlook, and Visio. Progent can help you to migrate from earlier versions of SharePoint or adapt a mix of web technologies into a consolidated and easily managed SharePoint 2010 solution.
Microsoft Dynamics GP ERP Support and Integration
Online Consulting Great Plains
Progent’s Microsoft certified experts provide a range of consulting services for Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP package based, like all Microsoft accounting tools, on the scalable and familiar foundation of Windows technology. Dynamics GP provides a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and integrate, and with its segmented design you are able to license only the functions you currently require, with the option to expand users and increase capabilities when necessary. Progent’s Microsoft Dynamics GP consulting experts can help you install, configure and manage the current version of Dynamics GP or upgrade efficiently from an older edition.
Computer Consultant Microsoft ISA 2004 Server
Microsoft Firewall Support and Help
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have long experience configuring Microsoft ISA Server-based security installations for IT networks with many sites, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall consultants can assist your small business in designing and deploying an installation of ISA Server 2000 or ISA 2004 Server that meets your network protection requirements without adversely limiting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Cisco Certified Expert Google Cloud IAM Engineer
Google Cloud Kubernetes Engineer
Progent offers affordable remote and onsite support to assist companies to migrate all or part of their critical IT infrastructure to Google Cloud Platform services. This can save management hassle and equipment costs and allow the use of Google's state-of-the-art machine learning tools. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, pilot testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security strategies.
Office SharePoint Server 2007 On-site Technical Support
SharePoint Technology Consulting
Progent’s Microsoft-certified experts offer businesses of all sizes consulting, technical support, and application development services for SharePoint and SharePoint Online. SharePoint is an advanced platform that utilizes web technology for intelligently coordinating people, groups and information. SharePoint Server provides a common location for your workers or customers to connect to, manage, distribute and interact with relevant data, files, and applications and to communicate with other people. SharePoint allows faster and more intelligent decisions, more efficient sharing across teams and more economical business processes. Windows SharePoint Services connect workers, clients, teams and projects with the knowledge they’ve created in a manner that makes data easy to find, retrieve and apply. Progent's SharePoint experts can assist your organization to support your existing SharePoint solution or migrate to the current release of SharePoint.
Call Desk for Remote Workers Support
After Hours Remote Workers Computer Consulting
Progent has two decades of experience assisting small and medium-size companies to plan, install, tune, manage, and troubleshoot IT networks that incorporate remote workers.
Office Word VBA Development Group
Office Word VBA Engineer
Progent's certified Office Word and Office 365 Word experts can provide a broad selection of economical online support services to assist you to manage your legacy Microsoft Office Word environment or assist you to upgrade to a newer release of Office Word. Services offered by Progent's Word experts include VBA programming, isolating and resolving compatibility problems between different releases of Word, integrating Word with different Office applications like Excel and Microsoft Outlook or with 3rd-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud access, security and compliance support, smart phone synchronization, and online training sessions customized for individuals or groups.
Comcast Business Class Cable Internet Consultant
Internet Service Provider Selection Professional
Progent offers access to the affordable services of online Internet connectivity consultants to assist your company to assess or update your Internet services so your Internet connectivity solution aligns with your business needs. Support services available from Progent's engineers include evaluation of your existing bandwidth use, carrier and service plan comparison and selection, network provisioning, and managing a seamless switchover to a different ISP and/or service arrangement. Provisioning can include optimizing current routers and switches and deploying additional ones, implementing firewalls, and designing fault-tolerant BGP configurations.
24/7 Microsoft Windows 10 Assessment and Deployment Kit Services
Windows 10 Edge Remote Technical Support
Progent's Microsoft-certified consultants can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 offered by Progent's experts include Return on Investment estimates, project supervision, compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile device management, teleworker connectivity, security and compliance, automated deployment and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, custom training for network management personnel and end users, and ongoing Call Center support services.
Cisco Virtual Private Network On-site Support
Cisco RADIUS Security Computer Consultant
Cisco's security and remote access solutions for small to medium sized companies offer a full array of manageable protection products to let you protect your entire information system. Cisco's VPN product family includes routers and switches, firewalls, and VPN solutions. Progent's expert consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, and other Cisco security solutions that align most closely with your business goals.
Top Quality Cisco ASA firewall VPN Technology Consulting Services
Firepower Management Center Technology Consulting Services
Progent’s Cisco-Certified network experts provide professional PIX Firewall consulting services encompassing design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector attack security, and secure access services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a healthy combination of security, performance and reliability for business environments of all sizes. PIX firewalls are based on a hardened, specially designed operating system, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and networking services, including advanced application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative solutions. Progent’s Cisco consultants can help you select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Technology Consulting Exchange 2000 Server Upgrade
Exchange 2000 Upgrade Consulting
Progent is among the most qualified network support firms for integrating email systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size businesses receive all the benefits of Microsoft Exchange Server 2000 for typical situations such as upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server management.
24-7 Microsoft Dynamics GP System Upgrade Consulting
Emergency Dynamics GP System Update Planning Services
Progent's consultants have delivered support for Dynamics GP and Great Plains software for nearly two decades and Progent has delivered system integration, software development, training, and troubleshooting services since the product's original release. Progent can provide in-depth expertise for updating legacy Dynamics GP/Great Plains deployments. Progent can help your business to design, test, and carry out an efficient migration from a a legacy version to the latest release of Microsoft Dynamics GP.
Juniper SSG Series Firewall Network Security Auditor
Juniper SSG5 Router Consultant
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Learn Mac Office PowerPoint
Top Quality Class Office Outlook for Mac
Progent can provide onsite education customized for people who want to broaden their understanding of the Apple macOS and OS X platform, Apple Mac hardware, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar classes for Mac application software.
Small Office Server Support Microsoft Office 2003
Computer Network Support Microsoft
Progent’s computer outsourcing services for small companies include designing Server 2003, Microsoft .NET Server, and BackOffice environments, coordinating migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and on-site troubleshooting, resolving stubborn integration problems, and producing a company-wide security strategy. Progent can show you how to maximize system availability and performance via fault-tolerant configuration, resilient network topology, and proactive server monitoring. Progent also provides project management help for large-scale upgrades and can help with needs assessment, resource identification, BOM development, vendor selection, purchasing coordination, and professional documentation. Progent’s IT outsourcing help also features training for office productivity products such as Microsoft Office XP.
Network Health Assessment Consultants
IT Infrastructure Asset Report Specialists
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner and safer Active Directory implementation. Both versions also offer the ongoing advantages of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime.
Office 365 Exchange Online and on-premises Exchange Consultant Services
Microsoft Experts Remote Technical Support Hybrid Office 365 Exchange integration
Microsoft Office 365 Exchange Online allows you to utilize cloud-resident servers, mailboxes and other Exchange infrastructure to reduce capital expense and management hassle. You can use Exchange Online to host all your mailboxes, or you can set up a hybrid architecture that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online support to assist your small businesses to assess the potential advantages of Exchange Online, design a network topology that fits your business needs and IT budget, carry out an efficient migration from your current Exchange organization to one that includes Office 365 Exchange Online, train your IT team and users, and provide as-needed consulting and technical support.
Cisco Firewall Computer Consultancy Companies
Cisco Access Point Computer Support Company
Progent's Cisco CCIE-certified network infrastructure consultants have extensive background helping Internet Service Providers to architect, deploy, manage, tune, and troubleshoot fault-tolerant, extensible network environments suitable for public networks.
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