Enlarging your at-home workforce may have a significant impact on IT infrastructure, security, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Clearwater company to select the appropriate tools and follow leading practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide support services ranging from on demand expertise for getting you past challenging technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Clearwater, Florida businesses to succeed with any facet of building a high-performing work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, data security, data protection solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A rapid, organization-wide changeover to a telecommuter workforce, which might be motivated by an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Help Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of online technical support specialists combined with world-class trouble ticketing and follow-up software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise their active tickets, add details, and append screenshots and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to expand your existing Help Desk Call Center team by sharing responsibilities for Call Center services transparently between your regular support staff and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a collaborative support model utilizing the leading PSA platform for managing service requests and ticketing, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Call Desk Supplementation Services can enable your business to deliver world-class technical support to your telecommuters, refer to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Clearwater, Florida organization, phone 1-800-993-9400 or visit Contact Progent.