Ransomware : Your Worst Information Technology Disaster
Ransomware  Remediation ProfessionalsRansomware has become a modern cyberplague that poses an enterprise-level threat for businesses unprepared for an assault. Versions of ransomware like the CryptoLocker, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for a long time and still inflict damage. Newer strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, along with daily unnamed malware, not only do encryption of online critical data but also infiltrate most accessible system protection mechanisms. Data replicated to cloud environments can also be rendered useless. In a poorly architected environment, it can make automated recovery impossible and basically sets the entire system back to square one.

Getting back services and data following a ransomware event becomes a sprint against time as the targeted business tries its best to contain the damage and clear the ransomware and to restore mission-critical activity. Due to the fact that crypto-ransomware takes time to spread, assaults are often sprung on weekends and holidays, when attacks in many cases take longer to discover. This compounds the difficulty of rapidly mobilizing and orchestrating a knowledgeable response team.

Progent makes available a variety of services for securing Clearwater enterprises from ransomware events. These include user training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based cyberthreat protection to identify and disable day-zero malware attacks. Progent in addition provides the assistance of experienced crypto-ransomware recovery professionals with the skills and perseverance to reconstruct a compromised network as urgently as possible.

Progent's Crypto-Ransomware Recovery Help
Soon after a ransomware penetration, sending the ransom in cryptocurrency does not guarantee that criminal gangs will provide the keys to decipher any of your information. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their data even after having paid the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The other path is to setup from scratch the key elements of your Information Technology environment. Without access to essential system backups, this calls for a broad range of skills, top notch team management, and the capability to work continuously until the recovery project is completed.

For twenty years, Progent has offered certified expert IT services for companies across the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have attained top industry certifications in leading technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security specialists have earned internationally-renowned certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience in accounting and ERP application software. This breadth of experience affords Progent the capability to rapidly determine important systems and re-organize the surviving pieces of your network environment following a ransomware penetration and rebuild them into an operational network.

Progent's ransomware team deploys top notch project management tools to coordinate the sophisticated recovery process. Progent appreciates the importance of acting swiftly and together with a customer's management and IT team members to prioritize tasks and to put the most important systems back online as soon as humanly possible.

Client Story: A Successful Ransomware Intrusion Restoration
A client engaged Progent after their organization was attacked by Ryuk ransomware virus. Ryuk is generally considered to have been created by Northern Korean government sponsored criminal gangs, suspected of using strategies leaked from the United States National Security Agency. Ryuk seeks specific businesses with little or no room for operational disruption and is among the most profitable incarnations of ransomware viruses. Headline victims include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing business located in Chicago with around 500 workers. The Ryuk intrusion had brought down all essential operations and manufacturing capabilities. The majority of the client's backups had been on-line at the start of the attack and were eventually encrypted. The client was taking steps for paying the ransom (more than two hundred thousand dollars) and praying for good luck, but in the end reached out to Progent.

"I cannot thank you enough in regards to the support Progent gave us throughout the most critical time of (our) businesses existence. We would have paid the cyber criminals if not for the confidence the Progent team afforded us. The fact that you were able to get our messaging and key servers back faster than 1 week was beyond my wildest dreams. Each consultant I worked with or messaged at Progent was laser focused on getting our company operational and was working non-stop to bail us out."

Progent worked with the client to rapidly identify and prioritize the most important services that needed to be restored to make it possible to resume departmental operations:

  • Microsoft Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To get going, Progent followed Anti-virus incident mitigation best practices by isolating and clearing infected systems. Progent then started the task of bringing back online Active Directory, the foundation of enterprise networks built upon Microsoft Windows Server technology. Microsoft Exchange Server email will not function without Windows AD, and the customer's financials and MRP software used Microsoft SQL, which needs Active Directory services for security authorization to the information.

Within 2 days, Progent was able to recover Active Directory to its pre-intrusion state. Progent then charged ahead with rebuilding and hard drive recovery on mission critical applications. All Exchange schema and configuration information were intact, which facilitated the rebuild of Exchange. Progent was able to find local OST data files (Outlook Email Off-Line Folder Files) on staff desktop computers and laptops in order to recover email data. A recent offline backup of the customer's financials/MRP software made them able to restore these vital applications back servicing users. Although a lot of work still had to be done to recover completely from the Ryuk damage, the most important systems were returned to operations rapidly:

"For the most part, the production operation was never shut down and we delivered all customer orders."

Throughout the following few weeks important milestones in the recovery process were accomplished in tight collaboration between Progent engineers and the customer:

  • In-house web applications were restored with no loss of information.
  • The MailStore Server containing more than four million historical messages was brought on-line and available for users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory Control capabilities were 100 percent operational.
  • A new Palo Alto 850 security appliance was brought on-line.
  • Nearly all of the user PCs were functioning as before the incident.

"Much of what occurred that first week is nearly entirely a blur for me, but my management will not soon forget the countless hours all of the team accomplished to help get our company back. I've entrusted Progent for the past 10 years, maybe more, and each time Progent has outperformed my expectations and delivered as promised. This event was a Herculean accomplishment."

A likely business catastrophe was dodged due to top-tier professionals, a broad range of subject matter expertise, and tight teamwork. Although in retrospect the ransomware penetration described here should have been identified and stopped with current security solutions and security best practices, user and IT administrator education, and properly executed incident response procedures for information backup and proper patching controls, the reality is that government-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware attack, remember that Progent's roster of professionals has a proven track record in ransomware virus defense, remediation, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), I'm grateful for allowing me to get rested after we got past the first week. Everyone did an impressive job, and if any of your team is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Clearwater
For ransomware cleanup consulting in the Clearwater area, call Progent at 800-462-8800 or see Contact Progent.

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    If your business computer system combines UNIX, Linux or Solaris technology with Windows, Progent can show you how to incorporate your servers into a cohesive network that permits all your operating systems to coexist for simple administration, transparent dataflow, high dependability, enhanced performance, and tight security. Progent's UNIX/Linux/Solaris and Windows integration support services feature network architecture integration and service, consulting for Windows services for UNIX, remote network monitoring and administration, online network support and troubleshooting, in-person technical support, and Helpdesk support.

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    Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that avoids network disruption, simplifies ongoing support requirements, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-location migrations, Progent offers the background to finish your project quickly and economically. Progent's Microsoft Exchange 2003 help, troubleshooting, and design services include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are in keeping with your business needs.

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    For smaller businesses, computer security and information assurance and regulatory compliance is excessively complex to master yet too dangerous to overlook. The world's largest institutions have been breached, and the leading cloud services have on occasion been taken down. It seems like there's no place to hide. Progent has made it affordable for smaller companies to carry out critical security projects effectively by providing the benefit of billable time to the nearest minute with no minimum charge for remote help. This means you have access to a world-class computer expert to deliver precisely the knowledge you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help your business with any aspect of system security including security assessments, virus screening and recovery, spam and email content filtering, email data leak prevention, compliance reporting, and designing a comprehensive security plan.

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    Progent is hiring a variety of on-staff workers such as motivated Microsoft Certified Systems Engineers; system consultants who have Cisco CCNP or CCIE certification; and specialists in advanced network design with experience in mobile access, wireless integration, non-stop environments, business continuity planning, data protection, and VMware technology. We are also hiring workstation support experts, off-site service specialists, and CISSP or CISM accredited security professionals. Progent is also looking for experienced managers and administrators who can perform effectively in Progent's dynamic, virtual office model. Progent contracts freelance consultants who have specialized knowledge and hands-on background in important IT topics beyond our primary technical focus. Our Experts Group employs freelance consultants who offer advice and programming support for mission-critical applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; possess in-depth expertise with non-Microsoft operating systems such as Linux, Apple OS, or Sun, or offer expert help in areas like telecommunications, web site design, Electronic Data Interchange, eCommerce, or dbm programming. Freelance consultants premier by Progent cooperate with Progent's full-time consultants to provide comprehensive IT services for small and midsize business networks.

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    Network monitoring commonly involves observing a network's resource utilization to help identify data traffic backups or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring utilities that run under Linux and can be deployed to monitor mixed-platform networks where UNIX and Windows coexist. Progent's network support engineers can help you use both these programs to optimize and troubleshoot your network. Progent's Linux consulting professionals offer small companies and developers assistance with managing and servicing UNIX and Linux systems that coexist with Windows-based products.

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    Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that includes AI software and expert services to deliver comprehensive endpoint detection and response.

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    Progent's seasoned ransomware recovery consultants can help you to rebuild an IT network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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    Years of experience delivering Microsoft support and Cisco technology consulting has enabled Progent to develop an unmatched ability for serving branch offices that require IT service with the flexibility common to with small companies but which offers professional communications, thorough documentation, and adherence to enterprise IT standards. If your corporation maintains a remote office located anywhere in California or any region covered by Progent's consultants, Progent can provide a broad range of onsite and off-site network consulting services and system architecture assistance.

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    Progent's Microsoft and Cisco certified network consultants offer advanced support for a broad range of technologies and can deliver that assistance by phone nationwide or in person in major cities throughout the country and anywhere in . Progent provides remote help for networks based on Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a mix of Microsoft and UNIX-family technology. Progent also can provide access to the expertise of Cisco CCIE network engineers for the toughest connectivity issues, as well as the the support of CISA and CISSP-accredited security engineers to assist with complex security design and troubleshooting. Progent has delivered remote network support to businesses in every state in the U.S.

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    For Windows desktop virtualization, Progent can provide the expertise of a Citrix XenDesktop expert who can assist your company to design a XenDesktop environment that improves the strategic impact of your information network; integrate XenDesktop software with your servers, end-user devices, and printers; migrate your older desktop virtualization software to the latest versions of XenDesktop; and deliver advanced remote troubleshooting. Progent can also train your network managers to follow industry leading practices to maintain your XenDesktop solution effectively.

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  • Microsoft LCS Server 2007 Computer Consultant
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    Microsoft Communications Server provides Instant Messaging and Real Presence in an extensible, world-class solution offering enhanced security, transparent integration with other Microsoft products, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize cost savings and improved business efficiencies, increased worker productivity, and better IP security with this easy-to-administer, highly available solution. Effective implementations of Microsoft Office Communications Server call for careful planning and thought prior to roll out. Progent's Microsoft-authorized professionals can provide the expertise necessary to realize all the benefits of Microsoft Office Communications Server across your entire corporation.

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