Crypto-Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Recovery ConsultantsCrypto-Ransomware has become a too-frequent cyberplague that represents an extinction-level threat for organizations unprepared for an attack. Different versions of ransomware such as CryptoLocker, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for a long time and continue to cause havoc. Modern strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with more unnamed newcomers, not only do encryption of on-line files but also infect all available system protection mechanisms. Information synched to cloud environments can also be corrupted. In a poorly designed data protection solution, this can make automated restore operations impossible and basically knocks the network back to square one.

Getting back applications and data following a crypto-ransomware event becomes a sprint against the clock as the targeted organization tries its best to contain the damage and cleanup the crypto-ransomware and to restore enterprise-critical operations. Due to the fact that ransomware takes time to spread, penetrations are usually launched at night, when penetrations in many cases take more time to notice. This multiplies the difficulty of promptly assembling and organizing a qualified response team.

Progent offers an assortment of services for protecting Clearwater organizations from ransomware penetrations. These include staff education to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based threat defense to identify and extinguish zero-day malware assaults. Progent also can provide the assistance of seasoned ransomware recovery professionals with the talent and commitment to rebuild a breached system as rapidly as possible.

Progent's Crypto-Ransomware Restoration Support Services
Soon after a ransomware penetration, sending the ransom demands in Bitcoin cryptocurrency does not provide any assurance that criminal gangs will return the codes to decipher any or all of your information. Kaspersky Labs estimated that seventeen percent of crypto-ransomware victims never restored their files even after having paid the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the average crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The fallback is to re-install the critical parts of your Information Technology environment. Absent access to complete information backups, this requires a broad range of skill sets, top notch team management, and the ability to work continuously until the task is done.

For two decades, Progent has made available expert Information Technology services for companies throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have been awarded top certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has experience with accounting and ERP applications. This breadth of expertise provides Progent the ability to rapidly determine critical systems and organize the surviving components of your Information Technology environment following a ransomware penetration and assemble them into a functioning network.

Progent's security team has best of breed project management systems to orchestrate the complicated restoration process. Progent appreciates the importance of acting rapidly and in concert with a customer's management and IT resources to prioritize tasks and to get critical systems back online as fast as humanly possible.

Customer Case Study: A Successful Ransomware Incident Response
A small business escalated to Progent after their network system was attacked by the Ryuk ransomware. Ryuk is generally considered to have been launched by North Korean state sponsored hackers, suspected of using technology exposed from the U.S. NSA organization. Ryuk targets specific companies with little or no ability to sustain operational disruption and is one of the most profitable examples of ransomware. High publicized targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturer headquartered in the Chicago metro area and has about 500 staff members. The Ryuk penetration had frozen all business operations and manufacturing capabilities. The majority of the client's information backups had been directly accessible at the beginning of the intrusion and were encrypted. The client was evaluating paying the ransom demand (in excess of $200K) and wishfully thinking for the best, but ultimately reached out to Progent.

"I can't thank you enough about the help Progent gave us during the most critical period of (our) company's survival. We had little choice but to pay the cyber criminals behind the attack except for the confidence the Progent experts provided us. That you were able to get our messaging and critical applications back on-line quicker than five days was amazing. Each expert I spoke to or messaged at Progent was laser focused on getting us operational and was working non-stop on our behalf."

Progent worked with the customer to quickly determine and assign priority to the critical areas that needed to be restored to make it possible to restart company functions:

  • Active Directory (AD)
  • Electronic Mail
  • MRP System
To begin, Progent followed AV/Malware Processes event mitigation industry best practices by isolating and clearing infected systems. Progent then began the steps of recovering Active Directory, the core of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange messaging will not work without Active Directory, and the client's MRP system utilized SQL Server, which requires Active Directory services for security authorization to the information.

In less than 2 days, Progent was able to recover Active Directory services to its pre-penetration state. Progent then charged ahead with setup and hard drive recovery of mission critical servers. All Exchange Server schema and configuration information were intact, which accelerated the restore of Exchange. Progent was also able to assemble non-encrypted OST files (Outlook Off-Line Data Files) on user workstations in order to recover mail messages. A recent off-line backup of the customer's financials/MRP systems made them able to return these essential programs back servicing users. Although a large amount of work still had to be done to recover completely from the Ryuk virus, the most important systems were restored quickly:

"For the most part, the production operation did not miss a beat and we did not miss any customer deliverables."

During the following few weeks critical milestones in the restoration project were accomplished in tight collaboration between Progent team members and the customer:

  • Self-hosted web sites were returned to operation without losing any data.
  • The MailStore Exchange Server containing more than 4 million archived emails was spun up and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory Control capabilities were fully restored.
  • A new Palo Alto 850 security appliance was installed.
  • 90% of the desktop computers were functioning as before the incident.

"A huge amount of what transpired during the initial response is nearly entirely a haze for me, but my team will not forget the care all of your team accomplished to help get our company back. I've been working with Progent for at least 10 years, maybe more, and every time I needed help Progent has come through and delivered. This event was no exception but maybe more Herculean."

A probable company-ending disaster was dodged through the efforts of top-tier experts, a wide spectrum of subject matter expertise, and tight collaboration. Although in analyzing the event afterwards the ransomware virus penetration described here should have been shut down with modern security solutions and best practices, team education, and appropriate security procedures for backup and applying software patches, the fact is that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware incident, feel confident that Progent's team of professionals has proven experience in ransomware virus defense, mitigation, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), thanks very much for letting me get rested after we got over the first week. Everyone did an impressive job, and if anyone is in the Chicago area, dinner is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Clearwater
For ransomware system restoration consulting services in the Clearwater metro area, phone Progent at 800-462-8800 or see Contact Progent.

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    The QTS (formerly Herakles) Internet Data Center is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are now utilizing the QTS data center as a colocation facility or if your business is considering migrating your primary or offsite backup equipment to Herakles/QTS, Progent can provide a variety of budget-friendly services such as data center relocation, equipment installation and updates, infrastructure improvements, comprehensive project management services, virtual server expertise, offsite network monitoring, streamlined network administration, software programming, business continuity planning, security evaluation, and the support of the Progent Test Lab.

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    Progent's consultants offer online and on-premises expertise for organizations of any size to evaluate the costs/benefits of upgrading to Skype for Business from any version of Microsoft Lync Server or Office Communications Server. Progent can help your business to design a local, cloud-based or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Microsoft 365; configure HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems such as Cisco Video Interop Server. Progent's certified network security consultants can help you create and validate a security environment for your Skype for Business deployment that is compliant with government and industry standards.

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    Progent's Microsoft-certified consulting experts have over a decade of background designing, implementing, enhancing and fixing SCOM solutions and offer organizations of all sizes expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for System Center 2012 Operations Manager servers that provides the performance and availability required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also help you to import and set up System Center 2012 Operations Manager management packs according to leading practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or on-premises troubleshooting to assist you to remediate serious issues uncovered by System Center 2012 Operations Manager.

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    Progent's Microsoft-certified consultants can assist organizations of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; design, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring. Progent can help you to move from an older edition of SCVMM or from a third-party management platform, and Progent can help you to optimize and troubleshoot your existing SCVMM ecosystem to make sure you get the highest possible business value.

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