Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Remediation ConsultantsRansomware has become an escalating cyber pandemic that poses an existential danger for businesses of all sizes poorly prepared for an assault. Different iterations of ransomware such as Reveton, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for years and still cause destruction. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus more as yet unnamed malware, not only encrypt online files but also infiltrate all available system backups. Data synched to off-site disaster recovery sites can also be encrypted. In a poorly architected environment, it can make any restore operations useless and effectively sets the datacenter back to zero.

Retrieving applications and data after a ransomware event becomes a race against time as the victim fights to contain and cleanup the ransomware and to restore business-critical activity. Since ransomware needs time to spread, attacks are frequently sprung on weekends, when successful penetrations may take more time to uncover. This compounds the difficulty of promptly mobilizing and orchestrating an experienced response team.

Progent makes available an assortment of services for securing Clearwater enterprises from ransomware penetrations. These include user education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to installation of modern security solutions with artificial intelligence capabilities to automatically discover and suppress day-zero cyber attacks. Progent in addition offers the services of seasoned crypto-ransomware recovery professionals with the talent and perseverance to rebuild a breached network as rapidly as possible.

Progent's Crypto-Ransomware Recovery Services
After a ransomware attack, sending the ransom demands in cryptocurrency does not ensure that cyber criminals will provide the needed codes to unencrypt any or all of your data. Kaspersky Labs ascertained that 17% of ransomware victims never restored their data after having paid the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly above the usual crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The alternative is to piece back together the key components of your IT environment. Without the availability of complete data backups, this requires a wide complement of IT skills, professional project management, and the willingness to work non-stop until the task is finished.

For twenty years, Progent has provided certified expert IT services for companies across the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have attained high-level industry certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security engineers have garnered internationally-recognized industry certifications including CISA, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise with financial management and ERP applications. This breadth of expertise affords Progent the ability to quickly identify necessary systems and re-organize the surviving components of your computer network system after a crypto-ransomware event and assemble them into a functioning network.

Progent's recovery team of experts utilizes top notch project management tools to coordinate the sophisticated recovery process. Progent knows the urgency of acting rapidly and together with a customerís management and IT resources to assign priority to tasks and to put key systems back on line as soon as humanly possible.

Customer Case Study: A Successful Crypto-Ransomware Incident Restoration
A small business engaged Progent after their organization was penetrated by the Ryuk ransomware. Ryuk is generally considered to have been developed by Northern Korean government sponsored cybercriminals, possibly using approaches leaked from the United States National Security Agency. Ryuk targets specific companies with little or no room for operational disruption and is one of the most profitable instances of ransomware malware. High publicized targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing company headquartered in Chicago with about 500 workers. The Ryuk attack had paralyzed all company operations and manufacturing capabilities. Most of the client's system backups had been online at the start of the intrusion and were eventually encrypted. The client considered paying the ransom demand (exceeding two hundred thousand dollars) and praying for the best, but ultimately utilized Progent.


"I canít say enough in regards to the help Progent gave us during the most stressful period of (our) companyís survival. We would have paid the cybercriminals if it wasnít for the confidence the Progent experts provided us. The fact that you could get our e-mail and essential servers back on-line in less than a week was something I thought impossible. Every single expert I spoke to or messaged at Progent was totally committed on getting our company operational and was working 24/7 on our behalf."

Progent worked with the customer to quickly understand and assign priority to the key areas that had to be addressed to make it possible to resume departmental functions:

  • Windows Active Directory
  • Email
  • Financials/MRP
To start, Progent adhered to Anti-virus penetration mitigation best practices by halting the spread and cleaning up infected systems. Progent then began the task of recovering Microsoft Active Directory, the heart of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange Server email will not work without Windows AD, and the client's financials and MRP software utilized SQL Server, which requires Active Directory services for authentication to the data.

Within two days, Progent was able to restore Windows Active Directory to its pre-intrusion state. Progent then accomplished reinstallations and hard drive recovery on needed servers. All Exchange Server data and configuration information were intact, which facilitated the restore of Exchange. Progent was able to assemble non-encrypted OST files (Outlook Offline Folder Files) on staff desktop computers to recover mail messages. A not too old offline backup of the customerís accounting/MRP software made it possible to recover these required programs back on-line. Although a lot of work needed to be completed to recover completely from the Ryuk event, essential services were returned to operations quickly:


"For the most part, the production operation showed little impact and we made all customer sales."

Throughout the following few weeks critical milestones in the recovery project were accomplished through close cooperation between Progent team members and the customer:

  • Internal web sites were restored with no loss of data.
  • The MailStore Exchange Server containing more than 4 million archived emails was restored to operations and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory capabilities were completely functional.
  • A new Palo Alto Networks 850 firewall was installed.
  • Most of the desktop computers were back into operation.

"A huge amount of what happened that first week is nearly entirely a haze for me, but we will not forget the commitment all of your team put in to give us our business back. I have been working together with Progent for at least 10 years, possibly more, and every time Progent has shined and delivered. This time was a life saver."

Conclusion
A possible business extinction disaster was evaded through the efforts of results-oriented professionals, a broad spectrum of technical expertise, and close collaboration. Although upon completion of forensics the crypto-ransomware virus attack described here could have been identified and prevented with advanced cyber security solutions and best practices, user education, and well thought out incident response procedures for information backup and applying software patches, the fact is that government-sponsored cyber criminals from China, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware penetration, remember that Progent's team of professionals has extensive experience in ransomware virus blocking, removal, and data recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others who were helping), thank you for allowing me to get rested after we got over the most critical parts. All of you did an impressive effort, and if any of your team is visiting the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent can provide the guidance of a CRISC-certified risk management consultant to assist your company to plan and deploy an enterprise risk management strategy based on leading practices promoted by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.

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    Cisco's Catalyst family of wireless controllers simplify the management of Wi-Fi networks by unifying the provisioning and management of Wi-Fi access points, optimizing wireless throughput by reducing the impact of RF congestion, enhancing Wi-Fi availability with rapid auto-failover, and strengthening security by identifying threats and filtering traffic content based on user class and location. Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controller appliances to manage wireless networks of any size. Progent can assist you to administer and debug your current Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's modern Wi-Fi controller technology.

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  • Remote Technical Support Catalyst Ethernet Switch
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    With Cisco Catalyst switches for small and mid-size companies, Cisco allows companies to realize all the advantages of bringing intelligent services to their networks. Cisco's switch product line makes it possible to enable features that make your IT network sufficiently available to handle time-critical requirements, expandable to facilitate growth, safe enough to guard confidential information, and capable of differentiating and controlling traffic flows to streamline system performance. Progent's Cisco certified engineers can show you how to pick out and integrate Catalyst switches appropriate for your business. In addition, Progent's CISM and CISSP certified security consultants can show you how to develop a comprehensive protection policy and set up Cisco Catalyst switches so they help enforce your security policies. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 Series Switches.

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    Progent's expert solution designers and software developers can help your company to build customizations to Microsoft Dynamics GP that address the unique requirement of your business without losing the advantages of Windows integration. Progent can also offer expertise with a selection of software development technologies that can be used to build user-interface and data integrations with Microsoft Dynamics GP. These integration tools include Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Lync Server 2013, rebranded Skype for Business, enables businesses of any size to build a centrally managed and secure communications ecosystem that permits the modern BYOD computing model with instant messaging (IM), real-time presence, audio/video and web meetings with app sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a broad assortment of stationary PCs and mobile clients. Progent's Microsoft-certified Lync 2013 consultants and network architects can help your company to evaluate the business benefits of Lync 2013, create an in-house, cloud-resident (via Lync Online) or hybrid topology appropriate for your current and future plans, deploy Lync 2013 so as to speed up your ROI, and provide custom webinar and onsite training to your IT staff and users. Progent offers expertise in critical components of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Microsoft Office and Office 365 applications such as Outlook and PowerPoint.

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    Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that provides a powerful application layer firewall, VPN, proxy, and Web caching platform for securing the Internet-facing networks of any sized business against a wide range of attacks. Progent's certified ISA Server engineers can show you how to design, cost-justify, pilot, install, configure and support the Standard or Enterprise edition of ISA Server 2006 on your information system.

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    Progent's Linux support services offer small and mid-size companies and software developers help with administering and maintaining Linux systems that run with Microsoft-powered networks. Progent can give your organization contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This broad range of experience offers you an easy one-stop source to help you build and manage a protected and reliable mixed-platform network and communications solution that allows Linux and Microsoft coexistence by combining Windows with major Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

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    E-Mail Guard is Progent's affordable anti-spam and anti-virus service that offers small businesses enterprise-quality protection from spam, viruses, directory harvesting, and other varieties of email-borne attacks on IT networks. E-Mail Guard is based on Postini's Perimeter Manager, a sophisticated suite of web-managed spam filtering and virus protection services that ward off email assaults before they are able to breech the network firewall. Perimeter Manager also allows administrators track and manage their email systems, regardless of server vendor, hardware technology, or geographic location.

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    NetDocuments (NetDocs) is a cloud-based document management system built specifically for the legal profession. Progent can provide remote access to NetDocuments consultants to assist legal departments and law firms to plan, deploy, manage, tune, or debug a document management system (DMS) environment powered by NetDocuments.

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    Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Azure hybrid cloud planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.

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  • Microsoft Certified Expert Lync Server 2013 Front End Pool Consultant
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    Lync Server 2013, rebranded Skype for Business, allows businesses of all sizes to build a centrally managed and protected communications environment that permits the modern Bring-Your-Own-Device computing model with instant messaging (IM), presence, web meetings with app sharing, and both IP and PSTN calling enabled for a wide assortment of stationary PCs and handheld clients. Progent's certified Lync Server 2013 experts and system architects can help your company to assess the business benefits of Lync 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid model suitable for your present and long-term plans, implement Lync 2013 in a way that expedites your ROI, and provide live online and on-premises training to your IT staff and users. Progent offers in-depth expertise in critical pieces of a Lync 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can assist you to combine Lync 2013 with popular Office and Office 365 apps such as Outlook and PowerPoint.

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    Progent's Cisco CCIE Wi-Fi infrastructure experts offer remote or onsite integration and troubleshooting services to help your organization to plan, implement, update, optimize, administer and troubleshoot Aironet Wi-Fi AP deployments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless environment with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise-wide connectivity foundation that is easy to manage and scale. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet wireless APs to work with your specific workplace layout, building structure, and anticipated workloads.

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    Progentís Microsoft certified consultants can provide small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the speedy development of enterprise-class business programs that can give your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the corporate firewall. In addition to providing consulting, maintenance and problem solving services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information network. Progent can also help you migrate from older versions of SQL Server to SQL Server 2005.

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    Progent's Microsoft-Premier SQL consultants can provide a range of services to help small companies to design, implement, manage, and troubleshoot MS SQL Server 2008 systems so that they receive the maximum business benefit from Microsoft's state-of-the-art database management platform. Also, Progent can provide help with network infrastructure, enterprise-wide protection, and custom software programming to increase the strategic benefit of your SQL Server network.

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  • Windows Server 2019 migration IT Consultants
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    Progent's certified Windows Server 2019 consultants can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers significant enhancements in scale, performance, manageability, virtualization, security and compliance, hybrid local/cloud deployments, availability, and container support.

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  • NetDocuments and Azure Professional
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    NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed for legal workflows. Progent can provide online access to NetDocuments experts to assist legal departments and law firms to design, deploy, manage, optimize, or debug a document management system environment based on NetDocs.

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