Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Clearwater
ProgentProgentís consulting support for IT service firms in Clearwater Florida enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a transparent augmentation of your regular network support team. This can put you on the fast track to grow your client base, flesh out your service catalog, create happy customers, and increase your profits.

Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and data security consultants have acted as seamless supplements to the IT staffs of some of the country's largest IT service businesses. Progentís range of technical knowledge enables you to widen the capabilities of your IT service practice, and Progentís close integration with your support team lets you elevate and preserve your branding.

Progent is a network support firm with 20 years of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has provided remote technical support and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your clients of professional services. Progent invoices you directly and works under your instructions to deliver your clients consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an effective Help Desk. But full-featured ticketing systems are not only expensive to acquire and staff, but also challenging to set up and manage. Small or niche IT service firms seldom have the required budget or personnel. Progent's Help Desk and ticketing program offers IT service firms an affordable way to keep their own branding while delivering their customers world-class desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services enable your IT service firm to increase your support workload, the range of technologies your company can handle, the number of locations you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metro areas is available throughout the country at additional cost.
  • You retain complete control of your customers and billing.
  • Your customers enter service requests via your branded Internet portal, an 800 number, or by directing an email to your dedicated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details on Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for network service providers allows your support team to become a sole source for virtually all technical guidance and troubleshooting your customers may require. You can build your staff and core in-house competencies at your own pace without being forced to decline opportunities owing to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your in-house IT service group, responding to your management, and bills your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent uses an enterprise-class documentation system to ensure that all IT services delivered are fully described. This enables your IT support organization to shift account assignments to in-house personnel once you have enough staff and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably take on additional jobs outside your main fields of excellence and open new territories without exposure to the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum IT service provider by delivering more solutions to more customers using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a wide range of technologies and can act as a dependable resource for expanding your IT service business.
  • Rapid Problem Escalation: With a large roster of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Make Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from other support firms.
  • Remote Support Professionals: For two decades, Progent has delivered remote IT support ranging from Help Desk services to advanced consulting. Effective remote support saves money while delivering fast results.
  • Major Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Clearwater, Florida Companies
Progent's seasoned team of certified consultants offers Clearwater, Florida organizations a broad range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Reseller Support for IT Service Firms in Clearwater, Florida
To learn more information about Progent's reseller support for network service firms in Clearwater, Florida, call 1-800-993-9400 or visit Contact Progent.