Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Clearwater
ProgentProgentís consulting support for network service firms in Clearwater Florida allows you to offer your clients Progent's consulting expertise and Help Desk support under your brand as a seamless extension of your regular IT support team. This can put you on the fast track to add to your client base, fill out your service offerings, create happy clients, and improve your bottom line.

Progent's roster of network experts, PC support technicians, network admins, and cybersecurity professionals have acted as seamless expansions to the IT staffs of some of the worldís largest IT service firms. Progentís breadth and depth of expertise enables you to add to the scope of your IT support practice, and Progentís transparency lets you strengthen and preserve your branding.

Progent is an IT consulting company with two decades of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network engineers of any private computer services firm in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations features transparent resale to your customers of professional IT services. Progent invoices you exclusively and works under your instructions to provide your customers support services under your branding. Also, Progent offers an affordable Off-hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind a successful Help Desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but a hassle to configure and manage. Smaller IT support firms rarely have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT support firms an affordable way to keep their own branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services allow you to expand your physical and virtual support workload, the diversity of technical issues your business can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
  • Normal service times are 5am to 7pm PST, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metros is offered throughout the country at extra cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit incident reports by means of your custom branded web portal, an 800 phone number, or by directing a message to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details about Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service firms allows you to act as a single source for practically all IT expertise your customers may need. You can grow your staff and strategic IT skills steadily without being forced to decline opportunities due to a lack of expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your in-house support team, responding to your coordination, and bills you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Service Reporting: Progent uses an advanced service documentation platform to ensure that all IT services performed are fully documented. This makes it easy for support group to transfer account responsibilities to in-house personnel when you have enough staff and relevant skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably take on additional jobs outside your main fields of expertise and open new territories without exposure to the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum network service provider by delivering more services to more customers under your own brand.
  • Flesh Out Your Services Catalog: Progent offers world-class expertise in a wide range of IT disciplines and can be a dependable resource for growing your IT service operations.
  • Fast Escalation: With a sizable team of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Make Your Customers Happy: Happy customers stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has provided online IT support ranging from Call Center services to high-level consulting. Effective remote service cuts costs while delivering quick solutions.
  • Major Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Clearwater, Florida Businesses
Progent's nationwide team of certified consultants can provide Clearwater, Florida companies a wide array of online consulting and debugging expertise. Practice areas covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Program for IT Service Firms in Clearwater, Florida
For additional information about Progent's reseller support for network service firms in Clearwater, Florida, call 1-800-993-9400 or visit Contact Progent.