Clearwater Expertise for Network Support Firms
Transparent Temporary IT Support Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Clearwater
Progent's consulting services for IT service organizations in Clearwater Florida allows you to provide your clients Progent's consulting and Help Desk support under your brand as a transparent augmentation of your regular network support group. This can put you on the fast track to grow your client base, close gaps in your service offerings, satisfy your customers, and improve your bottom line.
Progent's team of network experts, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have acted as transparent adjuncts to the support staffs of some of the country's largest IT service firms. Progent's range of expertise allows you to add to the capabilities of your IT support practice, and Progent's close integration with your support team lets you elevate and preserve your branding.
Progent is a network consulting company with 20 years of background providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered online IT support and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)
Providing Progent's Services With Your Branding
Progent's reseller program for IT service firms features transparent resale to your customers of professional services. Progent invoices you directly and works under your instructions to deliver your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for clients who need access to 24x7 technical support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient IT Call Center. But enterprise-grade ticketing platforms are not only costly to license and staff, but a hassle to set up and maintain. Small or niche IT support firms rarely have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT support organizations an economical way to keep their company branding while delivering their customers world-class desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution enable your IT service firm to expand your physical and virtual support workload, the range of technical issues your company can handle, the number of geographies you can service, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT support organizations include:
- Progent's online desktop service team delivers Level 1 end user help with 1-hour SLA to begin work during normal work hours.
- Standard service times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is offered at extra cost.
- Optional onsite service in larger metro areas is available throughout the US at additional cost.
- You keep complete control of your customers and invoicing.
- Your clients enter incident reports using your custom branded web portal, a toll-free phone number, or by sending a request to your assigned email address.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for Network Service Firms
Progent's consulting for network service providers allows you to become a sole point of contact for virtually all technical expertise your clients may need. You can build your team and core IT skills steadily without having to turn down opportunities due to a gap in in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a transparent extension of your internal IT service group, responding to your management, and bills your firm rather than your client.
- Granular Billing: Progent bills on a per-minute basis to minimize costs.
- Detailed Reporting: Progent uses an advanced reporting platform to make sure all services delivered are fully documented. This enables your IT support organization to shift service assignments to internal consultants when you have sufficient staff and appropriate technical skills.
- Safely Grow Your IT Support Business: You can easily and efficiently accept additional opportunities outside your main fields of expertise and open additional territories without the risks involved with expanding your head count too rapidly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum IT service provider by delivering more solutions to more customers using your own company name.
- Flesh Out Your Services Catalog: Progent can provide top-tier support in a broad range of technologies and can act as a reliable resource for expanding your IT support business.
- Fast Escalation: With a large roster of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
- Make Your Customers Happy: Satisfied customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
- Remote Technical Support Professionals: For 20 years, Progent has provided remote network support from Call Center support to advanced consulting. Effective online service cuts costs and produces fast results.
- Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Clearwater, Florida Businesses
Progent's veteran team of certified consultants and technical experts offers Clearwater, Florida organizations a wide array of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure AD Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Microsoft Azure, Amazon AWS, Google Cloud
- Online IT Troubleshooting
- Work from Home Support
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Configuration
- Security and Compliance Expertise
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Tech Support
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtualization Automation
- Rapid, Low-cost .NET Application Development.
- Hyper-V Setup
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- BYOD Management
- iPhone Integration
- Android Smartphone Management
- Ransomware Defense/Recovery
- Data Backup/Restore Consulting
- Cisco VoIP Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Learn More About Progent's Reseller Program for Network Service Providers in Clearwater, Florida For more details about Progent's consulting support for network service organizations in Clearwater, Florida, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Windows Server 2022 and SQL Server Remote Support Services
Network Consultants Windows Server 2022 migration
Progent's certified Windows Server 2022 experts can assist your organization to design and carry out an efficient migration to Windows Server 2022 using a self-hosted network architecture or a hybrid model that integrates cloud-based Windows Server Online with an on-site installation of Windows Server 2022.
System Center Operations Manager Remote Troubleshooting
Monitoring and Reporting Network Consultant
Remote continuous network monitoring, automated alerts, and actionable analytical reporting are crucial to maintaining the health of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management technology has progressed to the point that companies of all sizes can afford a level of protection that was once limited to enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions delivered as low-cost services created to assist your company to detect and resolve a an array of network problems before they get big enough to disrupt productivity.
Windows 11 Training Online Support
Consulting Services Windows 11 Microsoft Deployment Toolkit
Progent's Windows 11 consulting experts can provide a variety of services for Windows 11 such as Microsoft 365 solutions, mobile management, at-home workforce connectivity, data and identity security, automated provisioning, and Call Center services.
Applications Coding
Remote eCommerce Development Companies
For custom application creation, Progent can supply programming experts to produce business software in areas such as eCommerce, web development, Microsoft Business Solutions packages such as Great Plains Software accounting system, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's experts can use Microsoft IIS to build company-specific eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent offers expertise in a broad array of custom program development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
Meraki Switch and Access Point Integration Support
Meraki Switch Redundancy Outsourcing
Cisco's Meraki MS line of access and distribution switches are designed for sites ranging from branch offices to large campuses. Progent's Cisco-certified consultants offer affordable online consulting expertise to help you to design and deploy an efficient network solution based on Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-centric management tools, configure policies to ensure security, create and test a disaster recovery plan, and troubleshoot issues associated with any aspect of your Meraki deployment. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to create a unified networking solution.
Ubiquiti WiFi access point Technical Support
Microsoft Wireless Professionals
Progent's Wireless Consulting Services offer a convenient, economical option for companies of all sizes to configure, manage, monitor and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and deploy appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
SQL Development Company
SQL Server Replication Consult
SQL Server 2005 delivers indispensable, standardized tools to computer professionals as well as to information workers, reducing the difficulty of designing, deploying, administering, and accessing enterprise data and database applications on platforms ranging from mobile devices to enterprise data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consultant with hands-on experience and wide knowledge in designing and building information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Professionals ransomware business recovery
WannaCry ransomware hot line Consultancy
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to halt the progress of an ongoing ransomware breach. Call 800-462-8800
Open Now Windows 11 Upgrade Specialists
24-Hour Windows 11 RPA Integration Services
Progent's Windows 11 consulting experts can provide a variety of services for Windows 11 such as cloud solutions, mobile management and synchronization, at-home workforce connectivity, security and compliance, streamlined deployment, and Help Desk support.
Flex Series Wireless Controller Online Support Services
Top Ranked 5500 Wireless Controller Onsite Technical Support
Cisco's {Catalyst Wi-Fi controllers streamline the administration of wireless networks by unifying the configuration and management of wireless APs, tuning Wi-Fi throughput by reducing the impact of radio frequency congestion, enhancing Wi-Fi availability with fast auto-failover, and hardening data security by identifying cyber threats and filtering traffic content according to user type and location. Progent can assist your business to configure Cisco Wi-Fi controller appliances to manage and monitor wireless networks of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's latest Wi-Fi controller technology.
Specialists ransomware system rebuild
ransomware cleanup and recovery Engineers
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist your business to contain the spread of an active ransomware breach. Call 800-462-8800
Emergency Remote Technical Support Altaro VM Backup Scheduling
Support Hornetsecurity Altaro VM Backup Integration
Altaro VM Backup software provides small businesses a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted environments and also supports cost-effective backup to Microsoft Azure Block Blob storage. Headline features include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your exposure to data loss, military-grade encryption, granular restore options for specific files and emails, support for Windows Server CSV and vCenter for managing larger environments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines without downtime. Progent is an Altaro partner and offers a broad array of services to help you to plan, install, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup software.
Microsoft Experts Windows Server 2016 and SCOM Consulting
Windows Server 2016 Cluster Operating System Rolling Upgrade Remote Consulting
Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to design a disaster recovery solution built around Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using industry-standard equipment, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for easy, affordable creation of a stretch cluster quorum witness.
Q and A about Computer Consulting Employment Opportunities
Part-Time Job FAQ about Cisco Consulting
To see answers to frequent questions concerning being a consultant at Progent, refer to Employment at Progent Q&A.
Engineer Email Reputation Analysis
ProSight Email Guard AES Encryption Services
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's ProSight Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall.
Nephilim ransomware hot line Specialist
ransomware cleanup and restore Consultants
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to halt the progress of an active ransomware attack. Call 800-462-8800
CRISC Certified Risk and Information Systems Control Systems Engineer Engineers
CRISC Certified Risk and Information Systems Control Architect Specialist
Progent can provide the services of a CRISC-certified risk management expert to assist your company to plan and deploy an enterprise risk management solution based on best practices promoted by CRISC and geared to match your company's risk tolerance, business objectives, and IT budget.
Largest Zero Trust Security Integration
Multi-factor Authentication Online Help
Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Android, and other personal devices.
24 Hour Small Office Small Business IT Consulting Companies
Small Business Software Consultant
Progent is a leader in cost-effectively providing enterprise-class network support to small businesses. Progent's achievement in handling the IT support needs of the historically underserved small company market is the cumulative result of key technical and process breakthroughs that have removed a great deal of the conventional expenses out of administering IT service, injected unmatched professional expertise into the IT service system, and dramatically accelerated the repair process.
SCCM 2012 Windows Server Deployment Support Services
Microsoft Configuration Manager 2012 Remote Technical Support
Progent can help your business to plan for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate smoothly to SCCM 2012 from a legacy device management platform or assist you to modify your existing SCCM 2012 ecosystem to accommodate your changing business requirements. In addition, Progent can help you to build an infrastructure that takes full advantage of SCCM by providing advanced consulting support for associated Microsoft platforms including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.
Cisco Router Network Support
Online Cisco Certified CCIE Small Office Computer Consulting Services
Progent's Cisco CCIE network infrastructure experts can assist you to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone consulting, and CUCM/CallManager software expertise.
Support and Integration SCCM Reporting
24 Hour SCCM Software Inventory Online Troubleshooting
System Center Configuration Manager automates application and device deployment at scale, simplifies compliance settings control, keeps track of network resources, protects against corporate data leakage, provides health monitoring, allows secure self service, and offers a common control mechanism for managing multi-OS networks based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud integration experts can assist you with any aspect of designing, implementing, operating and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid environments.
Amazon MWS development Reporting
Amazon Marketplace Web Service programming Programming Company
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can broaden their market, lower their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and expedite your ROI.
Consultant Services System Center MOM
MOM 2007 Technical Consultant
Remote continuous network monitoring, automated alerts, and periodic reports are vital to maintaining the health of your network and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) technology has progressed to the point that companies of any size can afford a degree of protection that was once limited to large enterprises. Progent can provide several Remote Monitoring and Management (RMM) options available as economical service packages created to assist you to detect and resolve a an array of IT network problems before they can disrupt your business.
Solaris Consulting
Technical Support Services Sun Solaris
If your company computer system combines Sun Solaris platforms with Microsoft Windows, Progent can show you how to integrate your IT resources into a cohesive environment that allows all your operating systems to coexist for easy administration, transparent dataflow, high reliability, enhanced performance, and strong security. Progent's Sun Solaris and MS Windows integration assistance offerings feature IT architecture configuration and support, consulting for Windows services for UNIX, online network monitoring and management, online network support and troubleshooting, in-person technical support, and Help Desk Call Center support.
24 Hour Michigan Small Office Network Consultants
Computer Outsourcing Consultant Connecticut
If your organization does not need immediate online help but expects to require technical services with your network soon, you can conserve time and expenses and guarantee that the right IT skill will be available when you want it by getting in touch with a Progent sales agent and signing up as a client. For details, phone 800-993-9400 or email information@progent.com.
IT Outsourcing Consulting Services
IT Outsourcing Consultant Services
Progent is organized deliver comprehensive remote consulting for all major technical areas common to small business information networks and allows you to outsource a variety of strategic, on-demand services such as a part-time Chief Information Officer to offer advanced planning and negotiating skills, a Technical Response Center for help desk support, proactive remote monitoring, spam and email-borne virus filtering as an outside-the-firewall service, best-practices project management help for critical initiatives such as office moves oroperating system upgrades, Cisco-certified consultants for building and maintaining high-performance and robust infrastructure, security engineers to ensure information protection and compliance, disaster recovery experts to design and document business continuity strategies, and software programmers to write, enhance, or troubleshoot business application programs.
Microsoft Desktop Computer Network Support Firms
PC Desktop Information Technology Outsourcing
Progent can deliver a wide array of affordable remote and onsite support services to assist your business to install, manage, and debug desktops and mobile devices based on Microsoft Windows, macOS/OS X, Apple iOS, Google Android, or Linux.
ProSight Automatic Patch Management Consultant Services
ProSight Windows Server Management Technical Support
ProSight LAN Watch is Progent's server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital assets that power your IT network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt your business.
Windows Server 2008 R2 Integration
Integration Support Windows Server 2008 R2
Progent's Microsoft-certified professionals can help you to evaluate the benefits of Windows Server 2008 for your company, develop pilot programs and rollout strategies, install Windows Server 2008 with your IT environment and applications, educate your IT personnel how to use new administration utilities, and deliver continuing consulting and tech support via affordable alternatives such as Help Desk service and remote technical support.
Microsoft Experts Windows Server 2016 Business Continuity Consulting Services
Windows Server 2016 and SCVMM Support Outsourcing
Progent's certified IT consultants offer Windows Server 2016 migration consulting services to assist organizations of any size to design and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist your company to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to take advantage of the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Support and Help Cisco VoIP Phones and Cisco Unity
Cisco VoIP Phones and Jabber Support
Progent's CCIE-certified network infrastructure experts can provide advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
New York Tech Consultants
Alaska Outsourced IT Management Services
Progent's Technical Response Center offers nationwide remote assistance for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier support engineers provide telephone support and remote secure computer connection to isolate and repair technical problems quickly and affordably. The breadth of technical expertise available from Progent's team of country-wide service engineers makes it possible to escalate even the most difficult network issues to competent specialists as needed.
Technology Consulting SBS Premium Add-on
Online Support Microsoft Small Business Server 2003
Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the foundation for a feature-rich but manageable IT network. The technical sophistication of the Microsoft .NET products included with Microsoft Small Business Server requires a network support expert with real-world background designing and building seamless, comprehensive business network solutions. Progent's Small Business Server professionals have an average of over a decade of background supporting computer systems powered by Microsoft technology. This expertise ensures you success in installing, administering, and troubleshooting network solutions that include the Microsoft Small Business Server suite of servers and applications.
Microsoft Exchange Cluster Information Technology Consulting
Fault Tolerant Network Online Troubleshooting
Progent's high availability system consultants offer non-stop computing support, disaster recovery planning, system load balancing, high-availability interoffice access, high-availability Internet connection design, fault-tolerant data center support, and other fault-tolerant networking support to help your company design a non-stop network for line-of-business applications. Progent has the knowledge and experience to develop economical, 24x7 systems by utilizing the evolving library of Microsoft Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. Progent's Microsoft and Cisco authorized consultants can show you how to you design a fault tolerant mutli-site network with a completely mirrored Internet interface and intelligent system load balancing.
