Clearwater Consulting Services for IT Service Firms
Seamless Short-Term Support Staff Expansion
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Clearwater
Progent’s consulting support for network service firms in Clearwater Florida enables your company to provide your clients Progent's consulting and Help Desk support using your company's brand as a seamless extension of your regular IT support team. This can help you grow your revenue, flesh out your service portfolio, create happy customers, and improve your profits.
Progent’s nationwide roster of network infrastructure engineers, PC support specialists, IT administrators, and cybersecurity consultants have worked as transparent expansions to the support groups of some of the world’s biggest IT support businesses. Progent’s breadth and depth of expertise allows you to broaden the capabilities of your IT service business, and Progent’s close integration with your support team lets you promote and protect your company's brand.
Progent is an IT support firm with 20 years of experience delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has provided remote technical support and consulting to customers in every state in the country. (See testimonials from Progent's clients.)
Providing Progent's Support Services Under Your Branding
Progent's reseller program for IT service firms features transparent resale to your clients of world-class IT services. Progent bills your firm exclusively and works under your direction to provide your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is fundamental to an effective IT Call Center. But enterprise-grade ticketing systems are not only costly to acquire and staff, but also a hassle to set up and maintain. Smaller IT service organizations seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service organizations an affordable way to keep their own branding while providing their customers world-class desktop support services built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing services enable your IT service firm to increase your support volume, the range of technologies your company can handle, the locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT support organizations include:
- Progent's online desktop service team delivers Level 1 end user support with 1-hour SLA to begin work during normal work hours.
- Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at extra cost.
- Optional on-premises service in larger metro areas is offered across the US at additional cost.
- You have full control of your customers and billing.
- Your customers submit service requests using your own branded Internet portal, an 800 number, or by sending a message to your specified mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service firms allows you to become a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can build your team and strategic IT skills at your own pace without being forced to say no to opportunities due to a lack of in-house expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service group, under your coordination, and bills you rather than your client.
- By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
- Detailed Reporting: Progent utilizes an advanced service reporting system to ensure that all services delivered are thoroughly documented. This enables support group to transfer account responsibilities to internal consultants once you have enough people and appropriate technical skills.
- Safely Expand Your Service Practice: You can easily and safely accept more opportunities outside your main areas of excellence and serve additional territories without the risks associated with expanding your head count too quickly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum network support provider by delivering more services to more customers under your own company name.
- Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide array of IT disciplines and can be a reliable resource for expanding your IT support business.
- Rapid Problem Escalation: Thanks to a large team of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Keep Your Customers Satisfied: Satisfied customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
- Online Technical Support Experts: For 20 years, Progent has delivered online IT support from Help Desk support to high-level consulting. Efficient online service cuts costs while delivering quick results.
- Top Industry Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Clearwater, Florida Businesses
Progent's seasoned roster of certified engineers can provide Clearwater, Florida organizations a wide range of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure AD Integration
- Microsoft 365 Integration
- Dynamics GP Customization
- Azure, AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Work from Home Integration
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Troubleshooting
- Cybersecurity Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Support Services
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Expertise
- Virtualization Automation
- Windows Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Management
- iPhone Support
- Android Phone Integration
- Ransomware Recovery
- Data Backup/Recovery Consulting
- Cisco VoIP Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Learn More About Progent's Consulting Support for Network Service Providers in Clearwater, Florida For additional details about Progent's consulting support for IT service organizations in Clearwater, Florida, call 1-800-993-9400 or see Contact Progent.
An index of content::
Remote Access Technical Support Services
Cisco VPN Technology Consulting Services
Cisco's security and remote connection technology for small businesses represent a comprehensive line of easy-to-administer security solutions to help safeguard your wired and wireless network infrastructure. Cisco's VPN line includes switches, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to assist your company to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that align best with your business goals.
Support Outsourcing Excel for Mac PivotTables
SharePoint and Mac Professional
Microsoft Office for Mac allows Mac users to receive the benefits of the world's most popular business programs. Progent's Apple-certified Macintosh consultants can show you how to set up Mac Office on a mixed-platform network combining Apple OS X and Windows computers so that Mac users can take advantage of the latest capabilities of Word, Excel, PowerPoint and Entourage in order to share information and system resources with colleagues who use Microsoft Windows. Progent's engineers have expertise with both Apple Macintosh and Windows platforms and can provide service for environments that combine Mac with Windows systems with complete resource sharing, or environments which carefully limit collaboration between Apple Mac and Windows systems.
ASA Network Consultants
24x7 CCNP Certified ASA 5540 Firewall Remote Support
Progent's Cisco CCIE-certified network infrastructure consultants can help your organization to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.
Immediate Microsoft Azure integration Consultants
Azure hybrid cloud integration Professional
Progent can help small businesses to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network administration and lower hardware expense. Microsoft Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud computing models supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and make sure you sidestep the typical errors small companies make when moving to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN tunnels and also to integrate Apple iOS devices and Android smartphones and tablets.
Consultant Services Email Bayesian Analysis
ProSight Email Security Gateway Specialists
Progent's ProSight Email Guard uses the technology of top information security companies to provide centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter.
Cisco Remote Access Consultancy Services Group
Technology Consulting Cisco CCIE Online
Progent offers rapid online access to Cisco-certified CCIE networking consultants. Progent's CCIE engineers can link to your environment via advanced remote diagnostic utilities to provide fast and economical analysis and repair of urgent network infrastructure problems.
Top Ranked macOS and OS X Professionals
Apple Macintosh Engineer
Progent's consultants offer macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Entourage and Exchange Server expertise, network protection services, and custom education. Progent can assist clients to migrate to macOS from OS X or earlier versions of OS X and Progent can offer help with Apple macOS and Mac OS X application software. Progent can also help your business with Apple iPhone support and iPad synchronization, or migrating to iCloud services. For computer networks based solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, integrating and supporting a network infrastructure that is reliable, secure, efficient and aligned with your organization's business goals.
Whitepapers Small Business IT Outsourcing
IT Outsourcing Advantages White Paper
Progent’s IT outsourcing packages provide economical computer support for mid-size companies. Whether it involves planning system infrastructure, setting up an in-house Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your system, or creating an on-line business application, outsourcing your network engineering services can reduce costs and minimize risks, allowing network service expenses to increase in a more linear and controlled manner than is feasible by assembling a large, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to build a protected and highly available network foundation for your critical Windows-powered business software including Windows 2008, Microsoft Exchange Server, and SQL Server 2008.
802.11ac Migration Support and Help
Professionals 8500 Wireless Controller
Progent's Cisco-certified Wi-Fi integration consulting experts can assist organizations to deploy, manage, and debug Cisco Wi-Fi devices including Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
Configuration Exchange Server 2016 Migration
Microsoft Exchange Server 2016 Migration Planning Support and Integration
Progent can assist you in all facets of your upgrade to Microsoft Exchange 2016 such as designing high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; configuring hardware load balancing for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Tracking Service Costs Network Consulting
Remote Service Database Computer Consultant
Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports transmitted by every staff member to each client. The practice of documenting and archiving service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Offsite Workers Data Protection Integration Support
IT Consulting At Home Employees Data Protection
Progent can help small and mid-size organization to plan, deploy, verify and troubleshoot backup/restore solutions for at-home workers.
Microsoft Operations Manager Remote Support
Emergency Microsoft Operations Manager IT Services
Mid-sized businesses can derive all the advantages of Operations Manager 2007 and have fast access to Progent’s Microsoft and Cisco Premier IT support professionals. With Progent's economically priced network support programs, mid-size organizations can choose a basic co-sourcing service program based on Operations Manager with server monitoring, automated warnings, comprehensive reporting, Help Desk Call Center, and remote troubleshooting. For businesses with mission-critical environments who need non-stop networking, Progent can provide a comprehensive 24x7 outsourcing package. Progent supports Operations Manager 2007 to provide mid-size business information systems enterprise-class availability, security and productivity.
Online Cisco Certified CCIE IT Service
Troubleshooters Cisco VoIP
Progent's Cisco CCIE-certified network infrastructure consultants have extensive background assisting Internet Service Providers to design, deploy, manage, tune, and debug fault-tolerant, scalable connectivity solutions suitable for public networks.
Forefront Network Inspection System Network Consultants
Threat Management Gateway 2010 Online Technical Support
Microsoft Forefront Threat Management Gateway is based on the proven security capabilities of Internet Security and Acceleration Server 2006 and provides a centrally managed web gateway that delivers a single-server platform for a variety of security functions such as an application and network layer firewall, URL filtering, antimalware, IPS, reputation services, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security reporting capabilities, allows customized reports powered by SQL Server, integrates with Active Directory to simplify authentication, and can be deployed as a virtual server to cut expenses and enhance recoverability. Progent's Microsoft engineers can help you to plan and carry out test and production deployments; interface Forefront TMG 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver continuing support and repair services. Progent's consultants can also help your organization to upgrade smoothly to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.
24-Hour Forefront Threat Management Gateway 2010 On-site Support
Professionals Threat Management Gateway 2010
Forefront Threat Management Gateway 2010 is based on the powerful security capabilities of ISA Server 2006 and provides a centrally managed Internet gateway that delivers a one-server platform for an array of security features such as an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting features, allows customized reports powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be installed as a virtual machine to lower costs and improve recoverability. Progent's Microsoft consultants can help you to plan and carry out pilot and production deployments; integrate Microsoft Forefront TMG 2010 with Windows 2008, AD, SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also assist you to upgrade economically to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
After Hours Contract EDI Consultants Employment Opportunities
Telecommute Jobs Freelance EDI Consultants
Progent's Experts Team offers consulting in important fields that include Apple OS networking and applications; Expertise for Linux-powered, UNIX-powered, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM expertise; Line-of-business and vertical program help; CIO, business analyst, and project logistics outsourcing; Custom program development and integration; Web site, eCommerce, EDI, and client information portal development and integration; DBM support and performance consulting; Management information consulting; and Telecommunications systems consulting.
Compliance Auditor Check Point Sandboxing
Check Point Newxt Ceneration Firewalls information Systems Audit
Progent's Check Point Software consultants can help you choose and deploy Check Point Firewall software and appliances based on Check Point Software's security platform to offer an economical and effective security defense for your IT network. Progent can also show you how to configure other Check Point technologies such as ZoneAlarm and Check Point Power-1 firewalls with security products from other vendors and offer a central source for continuing network support, administration, education, and consulting services.
MS SQL Security Firms
MS SQL Server Developer
SQL Server 2005 delivers powerful, standardized tools to computer professionals as well as to network users, lessening the difficulty of designing, integrating, administering, and accessing company information and analytical applications in environments ranging from handheld devices to corporate information networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for a network consultant with real-world experience and broad knowledge in planning and deploying data-driven, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Remote Monitoring and Reporting Outsourcing
Monitoring and Reporting Integration
Progent's Microsoft-certified consultants have over 10 years of background planning, deploying, optimizing and troubleshooting Microsoft SCOM solutions and offer companies of any size advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience required to monitor your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs based on industry best practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to help you to remediate critical issues detected by Microsoft SCOM 2012.
Cisco Router Migration Firm
Computer Consultancy Firms Cisco Router
Progent's Cisco CCIE network experts can help your business to configure, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.
SCCM Reporting On-site Technical Support
Online Technical Support SCCM Endpoint Protection
System Center Configuration Manager automates application and device deployment across multiple sites, centralizes compliance settings control, keeps track of network assets, guards against company data leakage, provides health monitoring, allows secure end-user self service, and delivers a common point of control for administering multi-OS networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Azure cloud integration specialists can help you with any facet of planning, implementing, using and repairing a System Center Configuration Manager solution for local, cloud-based, or hybrid networks.
Sarbane Oxley Compliance Technology Professional
Enterprise Windows 2003 Help Center
For large businesses, Progent can supplement in-house IT staffs by providing world-class experience in supporting key Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server help. For the national or worldwide enterprise with branches, Progent can perform as a transparent local supplement of enterprise IT management. Progent’s enterprise consulting services include corporate-wide security, online branch office support, network design, Sarbox conformance, project planning, and top-level service for multiple location network environments based on Enterprise Windows 2000. Progent can offer on-site engineers and specialists to help with a campus relocation or office move, or a network designer to help with setting up or utilizing an Internet Data Center or co-location site.
MCSE Expert Certified Hyper-V 2016 Shielded VMs Online Technical Support
Online Support Windows Server Hyper-V 2016 Migration
Hyper-V 2016 utilizes core features first designed for and proven on Azure, among the world's largest public clouds. This pedigree dramatically improves the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, reliability and disaster recovery. Progent’s Microsoft-certified consulting team can help you to assess the advantages of Hyper-V 2016 for your business, set up pilot systems to verify the ability of Hyper-V 2016 to run your vital applications, design an efficient network architecture for a cloud-based or hybrid installation, develop and execute a smooth migration plan, educate your IT management and support personnel, and provide ongoing consulting and troubleshooting services to ensure that your Hyper-V 2016 solution delivers maximum business benefit.
Biggest Secure WatchGuard Firebox M-Series Firewall
WatchGuard SSL VPN Intrusion Detection
Progent offers support services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and manage a WatchGuard Firewall product that fits your security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewall solutions.
Urgent Office 2016 Manage
Office 20160 64-bit Computer Consulting Firms
Progent's Office and Office 365 consultants can assist companies of any size to incorporate Office desktop and Office 365 applications including Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a seamless solution that offers fast ROI and enables improved business results. Progent can assist you to integrate Office or Office 365 apps with one another and with additional core Microsoft platforms including SharePoint Server, Microsoft Exchange Server and SQL Server running on-premises or in the cloud. Progent can also help you to resolve compatibility problems between various releases of Office and offers customized online instruction to individual users and groups.
Top Quality ISA 2004 Standard Edition Server Computer Consulting
Internet Security and Acceleration Server Computer Consultants
Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds developing Microsoft-based security solutions for IT networks with many sites, mobile users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company plan and implement a configuration of Microsoft ISA Server 2004 that supports your information security requirements without restricting your productivity.
SSL certificate management Consultants
Consultant Services ProSight domain expiration management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of the time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it.
Jabber Consultants
Cisco Network Engineer Unified CM and Exchange
Cisco Cisco Unified Communications Manager (Unified CM), originally known as CallManager, is the core of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (CME) provide a modern IP-PBX by integrating tightly with apps like Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's CCIE-certified network consultants can deliver efficient and affordable online and onsite expertise to assist businesses of all sizes to create and administer Unified CM deployments by providing Cisco Unified Communications Manager integration and technical support consulting services that deliver maximum productivity. Progent can assist with any aspect of CUCM configuration and debugging in areas such as integrating Voice over IP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for high availability, performance tuning, and integration with Exchange Server and Skype for Business.
Small Office Online Help
After Hours Small Office Support Consultants
Progent offers businesses of any size world-class network online or in-person consulting services for networks powered by Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified network consulting experts also offer security expertise for companies ranging from the small office to the worldwide enterprise.
Small Business Wireless Access Point Setup and Support
Small Business Wireless Access Point Technical Consultant
Cisco's Small Business 100, 300 and 500 family of APs are Linux-based units designed as value-priced Wi-Fi APs for light workloads. Progent's Cisco CCIE wireless network infrastructure consultants can provide remote or on-premises configuration and debugging support to assist you to plan, configure, update, tune, manage and debug Cisco Small Business Wi-Fi AP environments of any size or topology.
SharePoint Foundation Remote Support Services
SharePoint 2013 Community Sites Network Consulting
Progent has been delivering SharePoint support since the first product was published over a a dozen years, and Progent has the breadth and depth of IT know-how to assist organizations of any size to plan and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 applications that add significant business benefit to your information network. Progent's Microsoft-certified consultants can help your company to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; determine whether an in-house, online or hybrid configuration is best suited for your organization; and select the right edition of SharePoint 2013 for your purposes. Progent can provide full project management support or can assist in individual jobs related to your SharePoint 2013 deployment.
Microsoft Intune Specialists
Consulting Services Mobile Application Management
Progent's Intune consultants can help your company to understand the strategic case for utilizing Intune for administering your mobile devices including laptops, smartphones, and tablets powered by Windows, iOS, and Google Android. Progent can assist you to configure security policies, plan and deploy pilot environments to confirm the benefits of Intune for your environment, install Intune across your enterprise, combine Intune with SCCM for single-console change management, and troubleshoot your Intune deployment.
Comprehensive Event Management Outsourcing
Remote Monitoring and Reporting Online Support Services
Progent's Microsoft-certified consultants have over 10 years of background designing, implementing, optimizing and repairing SCOM solutions and can provide companies of any size expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs according to best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or on-premises troubleshooting to help you to fix serious problems detected by System Center 2012 Operations Manager.
Top Microsoft Forefront TMG Support and Setup
Microsoft Forefront TMG Online Technical Support
Microsoft Forefront TMG 2010 is based on the powerful security capabilities of Microsoft ISA Server 2006 and offers a easily managed Internet gateway that delivers a single-server solution for a variety of security functions including an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security reporting capabilities, permits customized reporting powered by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to lower costs and improve recoverability. Progent's Microsoft-certified consultants can help you to design and execute pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server, and SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and provide continuing support and repair services. Progent can also assist you to upgrade economically to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Professional Microsoft Exchange Server Upgrade
24x7 Services Microsoft Exchange Server Migration
Progent's Microsoft and Cisco-certified network experts can help your organization to assess the value of Microsoft Exchange Server 2010 for your business and can assist your IT staff to plan and carry out a smooth migration to Microsoft Exchange 2010 from Exchange 2003 or Exchange 2007 that will offer quick payback by increasing your productivity, lowering the expense of hardware and support, streamlining administration, and integrating your vital communications technologies.
