Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Clearwater
Progent's consulting services for network service firms in Clearwater Florida allows your company to offer your customers Progent's consulting and Help Desk support with your own branding as a seamless supplement to your in-house IT support group. These services can help you add to your client base, fill out your service portfolio, create happy clients, and improve your bottom line.
Progent's nationwide roster of network engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as transparent adjuncts to the support staffs of some of the country's largest IT support firms. Progent's breadth and depth of expertise allows you to widen the capabilities of your IT service business, and Progent's transparency lets you elevate and preserve your branding.
Progent is a network support company with two decades of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)
Providing Progent's Support Services With Your Branding
Progent's consulting program for network service providers offers transparent resale to your clients of world-class IT services. Progent invoices your firm directly and works under your direction to deliver your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require 24x7 support.
Help Desk and Ticketing for Network Service Organizations
Ticketing is the heart of an effective service desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but difficult to configure and manage. Smaller IT support organizations rarely have the required resources. Progent's Service Desk and ticketing program gives IT service organizations an economical way to retain their own branding while providing their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your support volume, the range of technical issues your company can handle, the number of locations you can service, and your overall availability.
Key features of Progent's Call Center and ticketing solution for IT service firms include:
Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows your support team to become a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your team and strategic in-house competencies at your own pace without being forced to decline new business due to a lack of in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Clearwater, Florida Organizations
Progent's veteran roster of certified consultants can provide Clearwater, Florida businesses a wide range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:
Find Out More About Progent's Reseller Support for Network Service Providers in Clearwater, Florida To learn more details about Progent's reseller program for IT service firms in Clearwater, Florida, call 1-800-993-9400 or refer to Contact Progent.