Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Clearwater
ProgentProgent's consulting services for network service firms in Clearwater Florida enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support with your company's brand as a transparent extension of your regular network services team. These services can help you grow your revenue, close gaps in your service portfolio, create happy clients, and increase your bottom line.

Progent's nationwide team of network engineers, PC support technicians, IT admins, and cybersecurity consultants have acted as transparent supplements to the support groups of some of the world's largest IT service businesses. Progent's range of technical knowledge enables you to add to the scope of your IT support practice, and Progent's transparency lets you elevate and preserve your company's brand.

Progent is a network support company with 20 years of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent IT services company in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of professional services. Progent invoices your firm exclusively and works under your direction to deliver your customers consulting and support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to a successful Help Desk. But full-featured ticketing platforms are not just expensive to license and staff, but also a hassle to configure and maintain. Smaller IT support organizations seldom have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT support organizations an affordable way to retain their company branding while providing their customers world-class desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services allow you to expand your support workload, the diversity of technologies your company can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite service in major metros is offered across the US at extra cost.
  • You have full control of your customers and billing.
  • Your clients submit service requests using your branded web portal, a toll-free number, or by directing a request to your specified mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more details on Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service firms allows you to act as a sole point of contact for practically all technical guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies steadily without having to say no to opportunities due to a lack of in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service team, under your direction, and bills you instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent uses an advanced reporting system to ensure that all services performed are thoroughly documented. This makes it easy for your IT support organization to transfer account assignments to in-house personnel when you have sufficient staff and appropriate skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can easily and affordably take on additional opportunities outside your main areas of excellence and serve new geographies without exposure to the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network support provider by offering more services to more clients under your own company name.
  • Add to Your IT Support Catalog: Progent can provide top-tier expertise in a broad range of technologies and can be a reliable resource for growing your IT service business.
  • Fast Problem Escalation: Thanks to a sizable team of senior consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Keep Your Clients Satisfied: Satisfied customers are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has provided remote IT support from Help Desk support to advanced consulting. Effective remote service saves money and produces quick solutions.
  • Major Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Clearwater, Florida Businesses
Progent's seasoned roster of certified engineers offers Clearwater, Florida companies a wide array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service providers include:

Learn More About Progent's Consulting Support for Network Service Providers in Clearwater, Florida
For more details about Progent's consulting program for network service firms in Clearwater, Florida, call 1-800-993-9400 or refer to Contact Progent.