Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Clearwater
ProgentProgent's consulting support for IT service firms in Clearwater Florida allows you to provide your customers Progent's consulting and Help Desk support under your own branding as a transparent extension of your in-house IT support group. This can put you on the fast track to add to your client base, fill out your service catalog, create happy customers, and increase your bottom line.

Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, network administrators, and cybersecurity professionals have acted as transparent expansions to the support staffs of some of the world's biggest IT service businesses. Progent's range of technical knowledge allows you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.

Progent is an IT consulting firm with two decades of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service organizations offers transparent resale to your clients of professional IT services. Progent invoices your firm directly and works under your direction to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for customers who need access to 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing platforms are not only costly to license and staff, but also difficult to configure and maintain. Smaller IT service firms do not have the required budget or personnel. Progent's Service Desk and ticketing program offers IT support organizations a practical way to retain their own branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing program enable you to expand your support workload, the diversity of technical issues your business can handle, the number of locations you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop support staff provides Level 1 end user help with 1-hour SLA to begin work during standard business hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at additional cost.
  • Optional onsite support in major metro areas is offered throughout the US at extra cost.
  • You have complete control of your clients and billing.
  • Your clients submit service requests via your own branded Internet portal, a toll-free phone number, or by directing a message to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information on Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service organizations allows you to become a single source for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and strategic IT skills steadily without having to say no to opportunities due to a lack of expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service team, under your direction, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Documentation: Progent utilizes an advanced reporting platform to ensure that all IT services performed are fully described. This makes it easy for your IT support organization to shift service assignments to in-house consultants once you have enough people and appropriate technical skills.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and safely take on more opportunities beyond your main areas of excellence and open additional territories without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT service provider by offering more solutions to more clients under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a broad range of technologies and can be a dependable reservoir of skills for expanding your IT service business.
  • Fast Escalation: With a sizable roster of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
  • Online Support Professionals: For 20 years, Progent has delivered online IT support from Help Desk support to advanced consulting. Efficient online support cuts costs while delivering fast solutions.
  • Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Clearwater, Florida Businesses
Progent's seasoned team of certified consultants offers Clearwater, Florida organizations a wide range of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Consulting Program for Network Service Organizations in Clearwater, Florida
To learn more details about Progent's consulting support for network service organizations in Clearwater, Florida, call 1-800-993-9400 or visit Contact Progent.