Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Clearwater
ProgentProgent's consulting services for IT service organizations in Clearwater Florida enables you to provide your customers Progent's consulting and Help Desk support under your company's own branding as a transparent extension of your in-house IT support group. These services can ease the way for you to grow your revenue, flesh out your service offerings, satisfy your customers, and increase your bottom line.

Progent's nationwide team of network experts, desktop integration and troubleshooting specialists, network admins, and cybersecurity professionals have worked as seamless supplements to the IT groups of some of the country's largest IT service businesses. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT service practice, and Progent's close integration with your support team helps you promote and protect your branding.

Progent is a network consulting company with 20 years of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT support firm in the world. Progent has delivered online IT support and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for IT service organizations offers seamless resale to your customers of world-class services. Progent invoices your firm exclusively and performs under your instructions to deliver your clients support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing is the enabling technology behind a successful Help Desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also difficult to configure and manage. Small or niche IT support organizations do not have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT service firms an economical way to retain their custom branding while delivering their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution enable you to increase your physical and virtual support workload, the range of technical issues your business can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop service group delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metros is available throughout the country at extra cost.
  • You have full control of your clients and invoicing.
  • Your customers enter service requests through your branded Internet portal, a toll-free number, or by sending a message to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more details about Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service providers allows you to act as a sole source for virtually all technical guidance and troubleshooting your customers may need. You can build your team and strategic in-house competencies at your own pace without having to say no to new business owing to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your in-house support group, under your direction, and invoices your firm instead of your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Extensive Service Documentation: Progent uses an enterprise-class reporting platform to make sure all services performed are fully described. This enables support group to shift account assignments to in-house personnel once you have sufficient people and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and safely take on more opportunities beyond your main areas of expertise and open additional geographies without exposure to the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum network support firm by offering more solutions to more clients using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a broad array of technologies and can act as a dependable reservoir of skills for expanding your IT support business.
  • Rapid Escalation: With a sizable roster of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Clients Happy: Happy clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help from other support firms.
  • Online Support Professionals: For two decades, Progent has provided online IT support from Call Center support to advanced consulting. Efficient remote service cuts costs and produces quick solutions.
  • Top Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Clearwater, Florida Organizations
Progent's veteran roster of certified consultants can deliver Clearwater, Florida businesses a broad range of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Consulting Program for IT Service Organizations in Clearwater, Florida
To learn more details about Progent's reseller program for IT service firms in Clearwater, Florida, call 1-800-993-9400 or visit Contact Progent.