Clearwater Specialists for IT Support Firms
Short-Term Staff Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Clearwater
Progent's consulting support for IT service firms in Clearwater Florida allows you to provide your customers Progent's consulting and Help Desk support under your own branding as a transparent extension of your in-house IT support group. This can put you on the fast track to add to your client base, fill out your service catalog, create happy customers, and increase your bottom line.
Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, network administrators, and cybersecurity professionals have acted as transparent expansions to the support staffs of some of the world's biggest IT service businesses. Progent's range of technical knowledge allows you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.
Progent is an IT consulting firm with two decades of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)
Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service organizations offers transparent resale to your clients of professional IT services. Progent invoices your firm directly and works under your direction to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for customers who need access to 24x7 support.
Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing platforms are not only costly to license and staff, but also difficult to configure and maintain. Smaller IT service firms do not have the required budget or personnel. Progent's Service Desk and ticketing program offers IT support organizations a practical way to retain their own branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing program enable you to expand your support workload, the diversity of technical issues your business can handle, the number of locations you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT support organizations include:
- Progent's remote desktop support staff provides Level 1 end user help with 1-hour SLA to begin work during standard business hours.
- Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at additional cost.
- Optional onsite support in major metro areas is offered throughout the US at extra cost.
- You have complete control of your clients and billing.
- Your clients submit service requests via your own branded Internet portal, a toll-free phone number, or by directing a message to your designated mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service organizations allows you to become a single source for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and strategic IT skills steadily without having to say no to opportunities due to a lack of expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service team, under your direction, and bills your firm instead of your customer.
- By-the-Minute Billing: Progent bills by the minute to reign in expenses.
- Detailed Documentation: Progent utilizes an advanced reporting platform to ensure that all IT services performed are fully described. This makes it easy for your IT support organization to shift service assignments to in-house consultants once you have enough people and appropriate technical skills.
- Safely Grow Your IT Support Business: You can easily and safely take on more opportunities beyond your main areas of excellence and open additional territories without exposure to the risks associated with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT service provider by offering more solutions to more clients under your own brand.
- Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a broad range of technologies and can be a dependable reservoir of skills for expanding your IT service business.
- Fast Escalation: With a sizable roster of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
- Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
- Online Support Professionals: For 20 years, Progent has delivered online IT support from Help Desk support to advanced consulting. Efficient online support cuts costs while delivering fast solutions.
- Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Clearwater, Florida Businesses
Progent's seasoned team of certified consultants offers Clearwater, Florida organizations a wide range of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for network service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Support Services
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure AD Integration
- Microsoft 365 Configuration
- Dynamics GP Expertise
- Azure, AWS, Google Cloud Platform
- Remote Network Technical Support
- Teleworker Support Services
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Troubleshooting
- Cybersecurity Consultants
- Business Continuity Planning
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Tech Support
- Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Expertise
- Virtual Server Automation
- Rapid, Affordable .NET Software Development.
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Support
- iPhone and Android Management
- Apple iPhone Integration
- Google Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Program for Network Service Organizations in Clearwater, Florida To learn more details about Progent's consulting support for network service organizations in Clearwater, Florida, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Microsoft LCS Server IM Online Support
Microsoft LCS Server Consultants
MS Office Communications Server delivers IM and Real Presence in an extensible, enterprise-grade package offering enhanced security, transparent compatibility with popular Microsoft products, an extendable, industry-standard development platform, and support for regulatory requirements such as HIPAA, SOX, and GLB. The product allows lower costs and improved operational efficiencies, increased individual output, and better IP protection. Microsoft Communications Server 2007 has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified IM and Presence consultants offer online and on-premises support and mediation services for your Office Communications Server 2007 environment and can help your organization to assess the costs and benefits of upgrading to Skype for Business. Progent can also help you to design and implement a smooth upgrade that will add significant strategic value to your IT system
Technology Consulting Services Hornetsecurity Altaro VM Backup Local
Hornetsecurity Altaro VM Backup and vCenter Specialist
Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud-hosted environments and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or on-premises services to assist you to design, install, manage and troubleshoot a comprehensive backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup technology.
Monitoring and Reporting Online Help
Microsoft System Center Operations Manager Online Troubleshooting
Progent provides a selection of network service bundles for small companies. These information technology outsourcing and network monitoring solutions are based on the proactive problem handling capabilities of System Center Operations Manager 2007, a state-of-the-art server and system support software platform that tracks the availability, throughput, and security of your information system and identifies potential troubles before they can bring down your network. With Progent's affordably priced network support programs, small organizations can select a simple co-sourcing package based on Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution.
SentinelOne Singularity Complete Reseller Technology Consulting Services
SentinelOne EDR Engineer
Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management solution that incorporates AI software and advanced services to deliver cutting-edge endpoint detection and response (EDR).
CISSP Certified Security Manager Technology Professional
24 Hour CISSP Certified Security Architect Consulting
Progent's CISSP-certified cybersecurity consultants can help businesses of any size with any aspect of information system security. Progent can help create cost-effective security solutions that protect a small business against advanced malware attacks or Progent can design, configure, and monitor a comprehensive security environment for hybrid enterprise networks that accommodate local, remote, and mobile clients sharing network resources distributed across a mix of physical sites and public and private clouds.
Cisco CCNA Telecommuting Job
Network Engineers Freelancing Job
If you are an information technology consultant with system support experience, joining Progent and assisting Progent's customers will enhance your skills via collaboration with Progent's team of mutually supportive, high-output consulting experts. Progent's commitment to offering IT consulting and technical help to small companies will offer you the opportunity to consult in depth with business leaders and contribute tangibly to the success of exciting companies. Also, Our virtual office environment offers the most advanced tools for off-site support and wireless access to help you to come up with speedy fixes when you take on mission-critical problems.
Online Troubleshooting 2500 Wireless Controller
Support and Setup wireless LAN controller
Catalyst family of Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the configuration and control of wireless APs, optimizing wireless performance by reducing the impact of RF congestion, improving wireless availability with fast auto-failover, and hardening security by identifying threats and filtering network traffic based on user class and location. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controllers to manage Wi-Fi networks of any size. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's modern Wi-Fi controller solutions.
Dynamics GP 2015 Management Reporter Developer
Dynamics GP 2015 R2 Professional
Dynamics GP 2015 R2 features a new architecture that improves cloud integration, supports the most popular smart phones and tablets, permits single sign-on with Microsoft Azure AD, and tightens security and compliance. Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, extends the Web Client, and adds more than 100 improvements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the depth and breadth of knowledge and experience to resolve the many IT and business issues associated with deploying and managing Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will optimize the business value of your investment in this mission-critical platform.
Technical Support Companies Microsoft Windows 2016
Small Business Server Network Installation
Progent's Microsoft-certified experts can provide computer help and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent's consulting team can show you how to plan, integrate, maintain and manage the entire family of Windows .NET Servers including SQL Server, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Biggest ProSight network infrastructure documentation management Consultant
ProSight certificate expiration management Specialists
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of the time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it.
Technology Consulting iPhone and Outlook integration
iPhone VPN Network Consultant
Progent can provide cost-effective online consulting to help your business to plan, deploy, and fix any aspect of your iPhone and Windows integration efforts and is available for short-term jobs to help you get past specific technical roadblocks or major engagements to help you complete business-critical projects on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you build or support a highly available, protected and scalable infrastructure that is best suited to your mode of computing. Progent can also provide remote or onsite training to show you how to manage and use your iPhones and iPads in a safe, collaborative ecosystem that maximizes the strategic value of your IT system.
Award Winning SentinelOne Endpoint Security Consultancy
SentinelOne Endpoint Protection and Response Consulting Services
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management solution that includes machine learning technology and advanced services to deliver cutting-edge endpoint detection and response.
Microsoft LCS Server IM Support
Professionals Microsoft LCS Server 2007
MS Office Communications Server delivers IM and presence as part of an extensible, enterprise-grade package featuring advanced protection, transparent compatibility with popular Microsoft software, an extendable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Your organization can realize lower costs and elevated business efficiencies, enhanced individual productivity, and better IP security with this easy-to-administer, highly available solution. Successful implementations of Office Communications Server call for extensive planning and thought prior to roll out. Progent's Microsoft-certified consultants can provide the expertise needed to realize all the benefits of Office Communications Server throughout your entire organization.
Hybrid cloud integration Consultant Services
Enterprise hybrid cloud integration Engineer
Progent can assist your IT team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as one or more public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Check Point VPN-1 Security Auditing
Network Security Evaluation Check Point UTM-1 Edge
Progent's Check Point consultants can show you how to select and deploy Check Point Software Firewall software and hardware powered by Check Point Software's technology to offer an affordable and effective security solution for your business network. Progent can also show you how to configure other Check Point products including Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other vendors and provide a central source for continuing technical support, administration, training, and consulting expertise.
PowerPoint 2019 IT Outsourcing Firms
Outlook 2019 Small Business IT Consulting Group
Progent's certified Microsoft Office and Microsoft 365 experts can assist companies of any size to incorporate Office desktop and Microsoft 365 apps including Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Project and Publisher into a seamless productivity solution that offers fast ROI and promotes improved business outcomes. Progent can assist you to integrate Microsoft Office or Microsoft 365 apps with one another and with other core Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent's consultants can also assist you to resolve compatibility issues between different releases of Microsoft Office desktop and can provide customized online instruction to individual users or teams.
Online Consulting Microsoft Office 2000
Microsoft Windows Professionals
Progent's IT outsourcing services for small companies feature planning Server 2003, Microsoft .NET Server, and Microsoft BackOffice environments, coordinating migrations Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-site troubleshooting, resolving stubborn integration problems, and producing a company-wide security strategy. Progent can show you how to maximize system availability and performance with fault-tolerant configuration, redundant network topology, and proactive server monitoring. Progent also provides special project assistance for large-scale upgrades and can assist with requirements definition, resource inventory, BOM production, sourcing selection, purchasing coordination, and complete documentation. Progent's IT outsourcing help also features education for office productivity products such as Microsoft Office.
Hornetsecurity Altaro 365 Total OneDrive Backup On-site Support
Hornetsecurity Altaro M365 Teams Chat Backup Remote Technical Support
Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered endpoints.
ISA 2000 Server Specialist
Best Microsoft Microsoft Firewall Network Consultants
Progent's certified Internet Security and Acceleration Server consultants have broad experience developing Microsoft-based security designs for information systems with many sites, remote workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer can help your small company design and deploy an installation of Microsoft ISA Server 2004 that meets your IT protection requirements without limiting your productivity.
24x7 Dynamics 365 NAV Setup and Support
Dynamics 365 NAV Applications Support
Dynamics 365 Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) offers SMBs a unified soultions for financial management, inventory, operations, capacity planning, procurement, sales and marketing, supply chain, and business reporting. Progent's Dynamics Business Central/NAV experts can help your organization to maintain your legacy Dynamics NAV system or upgrade efficiently to a cloud-based, on-premises, or hybrid deployment.
Android and SQL Server integration Consultants
Android and Office integration Support and Setup
Progent's veteran team of IT consultants and subject matter experts have years of experience providing online and onsite support for businesses of any size who want to incorporate Android phones and tablets into their information networks so that users can work together while on the go. Progent offers the breadth of skills to resolve network issues that span numerous manufacturers and that represent a combination of legacy and up-to-date technology. Progent offers cost-effective online consulting to help you with any facet of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional support to help you to resolve especially challenging technical issues, or Progent can provide comprehensive project management support to help you complete strategic IT projects on schedule and within budget. Progent can help with local, cloud-based, or hybrid networks and can provide support for operating systems, apps, management tools and network infrastructure. Progent also offers customized group or individual training sessions to show you how to manage and operate Android phones and tablets securely and productively.
SCVMM 2012 PowerShell Configuration
Microsoft Certified VMM Console Remote Support Services
Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and libraries; design, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can help your company to upgrade from an earlier release of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to optimize and troubleshoot your current SCVMM ecosystem to make sure you get the highest possible business value.
MongoLock ransomware hot line Consulting Services
NotPetya ransomware hot line Professional
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to halt the spread of an active ransomware attack. Call 800-462-8800
MOM Example Application
Microsoft Operations Manager Case Study
Before Progent's MOM-based solution, system issues were approached reactively, once users were impacted by them. With the help of proactive, computer generated alerts and trend analyses sent by Microsoft Operations Manager, Progent is now able to address network problems before they becomes critical enough to impact network uptime. Because of MOM, Progent can deal with incipient problems before clients are aware that the problems are there. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class reliability, security and performance.
Solaris with Windows Engineer
Windows and Solaris On-site Technical Support
Progent can help your business to plan and execute an efficient migration from a UNIX-powered IT system to a network powered by Windows and capable of supporting Microsoft's popular office productivity suites, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application experts can help you preserve your information and reduce productivity disruption by developing an effective transition plan that protects your current investments in UNIX application and technology. UNIX-to-Windows migration consulting expertise offered by Progent include analysis of existing environment, transition strategy and testing, MS Exchange migration services, data and application transition, and server and storage system migration and economization.
Antispam Technical Support
Anti-Virus Setup and Support
E-Mail Guard represents a complete solution for defending against spam and viruses. E-Mail Guard addresses the security and administration of corporate email by offering continually improved spam and virus blocking, policy administration, content filtering, and protection against email-based directory harvesting and DDoS attacks. E-Mail Guard also includes monitoring, management and reporting tools plus outgoing email filtering to help you fix your email system and specify and regulate company email policy.
Network Support Outsourcing Engineer
IT Outsourcing Services Consultant Services
Progent is organized deliver comprehensive online consulting for all technical areas common to today's small company information systems and allows you to outsource an array of vital, on-demand services such as a part-time Chief Information Officer to provide senior-level planning and budgeting capability, a Technical Response Center for help desk support, proactive server monitoring, spam/virus protection as an outside-the-firewall service, best-practices project management help for critical projects such as office moves orOS migrations, Cisco-certified consultants for building and maintaining high-performance and reliable infrastructure, security specialists to verify data protection and regulatory compliance, disaster recovery experts to design and document business continuity plans, and software programmers to write, customize, or troubleshoot mission-critical applications.
Internet Connection Consultancy
Engineers WiMax
Progent offers access to the affordable services of remote Internet connectivity consultants to assist your organization to assess or update your Internet services so your Internet connectivity solution aligns with your business needs. Services available from Progent's engineers include assessment of your existing bandwidth use, vendor and service plan comparison and ordering, network provisioning, and managing a smooth move to a new ISP and/or service plan. Provisioning can include enhancing existing routers and switches and configuring additional ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol configurations.
Linux Online Consult
Networking Help UNIX Online
Progent provides national online technical support and troubleshooting services for companies that run Solaris environments or whose IT systems feature a combination of Sun Solaris and Microsoft products. Remote IT help offers optimum return for your information technology budget by extending client efficiency and limiting the hours billed for computer analysis and repair. Sophisticated online support tools and skilled service specialists and consultants combine to enable Progent to solve most IT issues without squandering time and money by traveling to your site. In most of situations your IT problems can be remediated over the phone or through a mix of phone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM premier security specialists to help you with the toughest network problems.
Information Risk Assessment Consulting Services
Internal Cybersecurity Inventory Consultant Services
Progent provides small organizations a pair of low-cost security evaluation scanning packages that include, for a set price, remotely administered scans of your network security profile which are analyzed by professional information security specialists who interpret the results of the scan, present unbiased summaries of your existing network security, and offer suggestions for remediation. Progent has developed two complementary security evaluation packages for external and internal scanning that are priced to meet the budgetary realities of small companies while providing enterprise-quality evaluations of your IT network's vulnerability to attack.
Microsoft Hyper-V Server Virtualization Specialists
Remote Technical Support Windows Server 2012 R2 Hyper-V
Progent's network professionals can assist you to evaluate the potential benefits of Hyper-V-based virtualization for your company, perform test implementations to validate Hyper-V's compatibility with your production applications, assess your network architecture for smooth operation with virtualization technology, assist you in moving to Microsoft Windows Server 2008 and configuring Hyper-V, train your IT personnel to monitor and manage Hyper-V, offer expert consulting help for improving the security of your virtual servers, establish and validate disaster recovery processes that optimize system uptime, and provide continuing consulting and technical support including low-cost online repair and turn-key Help Desk services.
Active Directory Multi-factor Authentication Technical Support
Technical Support Windows Active Directory Domain Services
Progent's consultants can assist you to design and implement a smooth move from on-premises Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD Domain Services and AD Connect to centralize identity and access management across on-premises and cloud resources.
Jabber Support
CCIE Expert Certified Support Services Expressway
Cisco Cisco Unified Communications Manager (CUCM), previously named CallManager, functions as the foundation of Cisco's communications and collaboration platform. Unified CM and Cisco Unified Communications Manager Express offer a location-independent IP-PBX by integrating with applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's CCIE-certified consultants can deliver efficient and budget-friendly remote and onsite support to help organizations of all sizes to create and administer Unified CM environments by providing Unified Communications Manager integration and troubleshooting services that add maximum productivity. Progent can help with any aspect of Unified Communications Manager setup and troubleshooting in areas such as integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP connections and PSTN support, installing ISR routers with CUBE support, creating UCS server clustering solutions for high availability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.
