Clearwater Consulting Support for IT Service Organizations
Seamless Short-Term Support Team Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Clearwater
Progent’s consulting services for IT service organizations in Clearwater Florida allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent augmentation of your regular network services group. These services can help you grow your revenue, expand your service portfolio, satisfy your customers, and improve your bottom line.
Progent’s nationwide team of network experts, PC integration and troubleshooting technicians, IT admins, and data security consultants have worked as seamless extensions to the support groups of some of the country's biggest IT support businesses. Progent’s breadth and depth of expertise allows you to widen the capabilities of your IT service practice, and Progent’s transparency helps you promote and preserve your branding.
Progent is an IT support firm with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private IT support company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)
Reselling Progent's Services Under Your Branding
Progent's consulting program for network service providers offers seamless resale to your customers of professional IT services. Progent bills you exclusively and works under your direction to provide your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for customers who need 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to a successful Help Desk. But full-featured ticketing systems are not only expensive to license and staff, but also difficult to set up and manage. Smaller IT support providers rarely have the required budget or personnel. Progent's Service Desk and ticketing program gives IT service firms an economical way to keep their custom branding while delivering their customers responsive desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing services enable your IT service firm to increase your support workload, the diversity of technologies your firm can handle, the number of {geographies you can serve, and your overall availability.
Important features of Progent's Help Desk and ticketing solution for IT support firms include:
- Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
- Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at extra cost.
- Optional onsite support in major metros is available across the country at extra cost.
- You retain complete control of your customers and billing.
- Your customers enter service requests via your own branded web portal, a toll-free phone number, or by sending a request to your assigned mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service providers allows you to become a single source for practically all technical expertise your customers may require. You can build your team and strategic in-house competencies at your own pace without having to decline new business owing to a lack of in-house expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a seamless extension of your internal support group, responding to your direction, and bills your firm rather than your customer.
- Granular Billing: Progent bills on a per-minute basis to reign in costs.
- Extensive Documentation: Progent uses an enterprise-class service reporting platform to make sure all services delivered are fully documented. This allows you to transfer service responsibilities to in-house consultants when you have sufficient people and appropriate skill sets.
- Safely Grow Your IT Support Business: You can easily and safely take on additional jobs beyond your main areas of excellence and serve additional territories without exposure to the risks associated with increasing your full-time staff too quickly.
- Strengthen Your Name: You can improve your positioning as a full-spectrum IT service firm by offering more solutions to more customers using your own company name.
- Add to Your Services Catalog: Progent can provide top-tier expertise in a wide range of IT disciplines and can act as a reliable resource for expanding your IT service business.
- Fast Problem Escalation: Thanks to a large team of top-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
- Keep Your Customers Satisfied: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from your competitors.
- Remote Support Experts: For two decades, Progent has delivered online network support from Help Desk support to advanced consulting. Effective remote support saves money and produces quick solutions.
- Major Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and GIAC. Learn more about Progent's certifications.
Progent's Practice Areas for Clearwater, Florida Organizations
Progent's veteran roster of certified engineers can deliver Clearwater, Florida businesses a broad range of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- AD Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, Amazon AWS, Google Cloud
- Online IT Troubleshooting
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Expertise
- Cybersecurity Monitoring
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Support Services
- Colocation Center Solutions
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtual Server Management
- Hyper-V Setup
- VMware vSphere and vCenter Configuration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- Smartphone Management
- Apple iPhone Support
- Google Android Phone Integration
- Ransomware Defense and Recovery
- Backup/Recovery Consulting
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Find Out More About Progent's Consulting Support for Network Service Firms in Clearwater, Florida To learn additional details about Progent's consulting program for IT service organizations in Clearwater, Florida, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
NetApp SAN Fabric Consult
Consultant Services NetApp MetroCluster Design
Progent offers enterprise customers the services of a NetApp-certified consultant for online or on-premises expertise for NetApp's entire line of SAN software and hardware products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, information assurance, high availability, and troubleshooting. Progent can provide Level 3 support to assist you to resolve issues with NetApp SAN storage environments quickly and affordably based on best practices.
Network Designers Live Online Office 365 Training
Online Office Access Training Server Support
Progent's webinar training classes offer small companies the affordability, ease, and versatility of online learning plus the proven training methods of seasoned instructors who use sophisticated technology to reproduce live, participatory classrooms. Progent can provide webinar training for popular desktop software including components of Microsoft Office such as Office Excel, Word, Publisher, and Outlook: MS Dynamics business accounting and management reporting solutions including MS Dynamics GP (Great Plains); as well as other leading desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Integration Support Phone Support
Onsite Support Integration Support
For mid-size companies who need IT consulting services, Progent can deliver an array of alternatives such as local help, remote assistance, off-site Call Center, 24x7 support with automatic network monitoring, emergency staffing, business relocation support, software programming, and professional consultation. For medium-size companies in California or other regions covered by Progent's onsite consultants, Progent offers professional onsite help for fixing network problems quickly and economically.
Amazon EC2 security Programmer
Amazon SQS Expert Development
Progent offers cost-effective remote consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design and review, pilot testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security strategies.
Design Firm Microsoft T-SQL
SQL 2008 Reporting Services Programming Firm
SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the fast creation of a new generation of high-end applications that can give your company a critical competitive advantage. SQL Server provides built-in support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of background helping with Microsoft technology, ensures you success in planning, installing and administering Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET platform.
Top Quality Specialist Microsoft Exchange 2007
Network Consultant Exchange 2007
Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity downtime, simplifies ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-site migrations, Progent offers the knowledge and experience to finish your move rapidly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server that are best aligned to your business needs.
Engineer Citrix Hyper-V Management
Citrix Disaster Recovery IT Consultants
Progent's Citrix experts can assist you to evaluate the business value of the available editions of Essentials for Hyper-V, help you to integrate Citrix management tools in your Microsoft Hyper-V environment, and show you how you can use Citrix Essentials for Hyper-V to improve the responsiveness, uptime, flexibility, and recoverability of your virtual network while lowering the cost of resources and support and simplifying administrative processes.
Open Now SPS 2007 Support and Help
Office SharePoint Server 2007 Integration
Progent’s Microsoft-certified consultants can provide businesses of all sizes consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web-based technology for efficiently coordinating people, teams and information. Microsoft SharePoint provides a central spot for your workers or customers to connect to, organize, share and manipulate useful data, files, and applications and to interact with other people. Microsoft SharePoint allows quicker and better decisions, more efficient sharing across teams and more economical business practices. Windows SharePoint Services join employees, clients, workgroups and major tasks with the knowledge they’ve created in a manner that makes data easy to find, retrieve and apply. Progent's certified SharePoint experts can help your organization to manage your current SharePoint solution or upgrade to the current version of SharePoint.
Windows SharePoint Services Outsourcing
Online Consulting SharePoint
Progent’s Microsoft-certified experts can provide organizations of all sizes consulting, technical support, and development services for SharePoint Server and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for intelligently coordinating people, teams and data. SharePoint Server offers a central location for your employees or customers to access, organize, distribute and interact with useful information, documents, and applications and to interact with one another. SharePoint enables faster and more intelligent decisions, more effective sharing across groups and more economical business practices. Windows SharePoint Services connect employees, clients, teams and projects with the information they’ve created in a way that makes data convenient to find, download and re-use. Progent's certified SharePoint consultants can assist you to maintain your current SharePoint ecosystem or migrate to the current version of SharePoint.
Microsoft Consultant Contract Jobs
24x7 Recruiter Microsoft Consultant Subcontractor Job
If you are an information technology engineer with system support experience, teaming with Progent and working for Progent's clients will expand your abilities via collaboration with our staff of motivated, world-class consultants. Progent's commitment to offering IT consulting and computer help to small and midsize businesses will offer you the chance to consult closely with business leaders and contribute significantly to the growth of dynamic organizations. Also, Our virtual office environment offers the most advanced tools for remote service and wireless connectivity to allow you to deliver fast fixes when you troubleshoot business-critical problems.
ProSight VM Hosting Consultant Services
Private Cloud Virtual Datacenter Hosting Professionals
Progent's ProSight Virtual hosting services offer small businesses a variety of advantages such as reduced capital costs, reductions in operational costs, improved executive focus, world-class protection, enhanced fault tolerance, and business continuity.
Fortinet 400 Series Firewalls Outsourcing
Fortinet 60 Series Firewalls Computer Engineer
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering top throughput for SSL inspection. Progent's Fortinet FortiGate firewall consultants can assist you to integrate your Fortinet FortiGate firewalls to protect all your digital resources at the network edge, within the data center, at branch locations, and at the cloud edge.
Professionals Microsoft Windows 2003
Microsoft Windows 2003 Computer Consultant
Progent's Microsoft-certified Windows Server 2003 consultants offer network help and expert consulting for the entire family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Microsoft Windows 2003 upgrade, integration, update, and support offerings include system design, installation, project management, on-site and off-site technical support and repair, Help Desk services, expert security consulting, comprehensive outsourcing, and expert co-sourcing.
Wireless EMail On-site Technical Support
Activesync Engineer
Progent’s consultants offer experience in a variety of disciplines related to mobile connectivity such as system topology, wireless data synchronization, wireless security, mobile e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile software programming. Progent's Microsoft and Cisco certified consultants can save your company work and expense by applying their wireless experience to help you select and integrate mobile networking technologies that make sense for your business. Progent can also optimize your network infrastructure so that wireless appliances perform more reliably.
ASA 5500-X Firewall with Firepower On-site Support
Cisco Firewall integration Support Services
Progent’s Cisco-Certified technology experts provide experienced PIX Firewall support services covering design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector attack security, and secure connectivity services. Ranging from small, easy-to-install desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy level of protection, speed and availability for business networks of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive management tools. Progent’s network consultants can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
SCVMM 2012 Backup and Recovery Online Support Services
SCVMM 2012 XenServer Computer Engineer
Progent can assist businesses of any size to follow leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and libraries; design, implement, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to move from an older edition of System Center Virtual Machine Manager or from a third-party management platform, and Progent can show you how you to optimize and repair your current SCVMM ecosystem so you get maximum return on investment.
Cisco ASA and VMware IT Services
Firepower Management Center Consultant
The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-premier CCIE network experts can help your company to maintain your existing PIX or ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, integrate, optimize, manage and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.
Help and Support Windows Server 2016 Hybrid
Windows Server 2016 PowerShell IT Consultants
Progent's Windows Server 2016 disaster recovery consultants can assist you to design a DR solution built around Microsoft's cloud-tested Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using industry-standard hardware, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for easy, affordable deployment of a stretch cluster quorum arbitration point.
ProSight IT Management Outsourcing Engineers
Small Business Network Management Outsourcing Consult
Progent's ProSight portfolio of managed services are designed to offer organizations who have small in-house network support staffs with low-cost help from world-class management platforms and technical experts. Advantages of the ProSight line of managed IT services include flat-rate network management costs, automation of common management processes, ongoing absorption of the latest information technology, smooth transition from legacy systems to current solutions, close fit between computer technology with strategic objectives, guidance from veteran IT experts, and freeing up management to concentrate on business rather than fast-evolving network technology.
Specialists ISA 2004 Enterprise Edition Server
After Hours Microsoft Proxy Server Network Engineer
Progent's certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with many sites, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts can help your company in designing and deploying a configuration of ISA Server 2000 or ISA Server 2004 that supports your information security needs without adversely limiting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of ISA Server.
Urgent Progent Management Team Specialist
Computer Tech Progent Management Team
Progent's management team includes industry professionals with decades of background providing computer consulting, troubleshooting, and long-term information system planning to businesses ranging from small offices to Fortune 500 companies. Great service requires great people, and Progent is proud to have put together a management staff able to provide businesses with the top service value available anywhere.
Specialist Herakles Colocation Center Test Lab
application Testing Lab Services
The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for piloting mission-critical applications, creating efficient migration methodologies, assessing and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility problems, and establishing training systems for the latest technologies. For Progent customers without sufficient in-house resources to assemble effective pilot environments, the lab reduces capital costs and technical risk and helps keep critical IT projects on schedule.
Engineer Chief Information Officer
Chief Information Officer Consulting Services
Progent can provide small companies with an IT management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you deploy sensible technology to improve business operations so they align better with your business goals. Your business can develop and install a well conceived information technology plan without absorbing the cost of a full-time Chief Information Officer.
Operations Manager Case Studies
Microsoft Operations Manager Case Study
Before Progent’s MOM-based solution, system issues were handled reactively, once workers were impacted by them. With the help of proactive, computer generated warnings and trend analyses created by Microsoft Operations Manager, Progent can now fix server troubles before they becomes critical enough to disrupt network availability. Because of MOM, Progent can resolve potential problems before clients are aware that the problems exist. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class availability, security and performance.
Custom eCommerce Contract Programmer
Web Development Firm
For custom application development, Progent can provide software design consultants to write line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products including Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Microsoft IIS to create custom eCommerce applications powered by Microsoft ASP.NET. In addition, Progent can provide expertise in a wide range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Consulting Dynamics GP Great Plains Software
Technical Support Microsoft Financial Software
Dynamics GP can help you expand and manage your company more efficiently by offering easy access to strategic information and a rapid return on investment. Microsoft Dynamics GP confers major business benefits such as its ability to extend the presence of your organization, manage your accounting, automate financial operations, unify procedures throughout your business, improve inventory control, increase order accuracy, expand sales and minimize turnaround time, and maximize free cash flow. Progent can help you configure and manage a robust, safe server and communications infrastructure to support Great Plains, and can provide experienced Dynamics GP support professionals to make sure you reap the full benefits of your Microsoft Dynamics GP software.
SQL Server 2014 Encryption Key Management Technology Consulting Services
SQL Server 2014 Virtual Machines Troubleshooting
SQL Server 2014 includes major improvements in critical areas including speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates transparently across all types of applications including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite services that include planning, configuration, management, troubleshooting, and application development services to enable organizations of all sizes to achieve fast return from their SQL Server 2014 deployment.
Consultancy Exchange 2007 to Exchange 2010 Upgrade
24 Hour Engineer Exchange Server 2010 Upgrade
Progent's Microsoft and Cisco-certified consulting experts can help you to determine the benefits of Microsoft Exchange Server 2010 for your business and can help you to plan and carry out a smooth upgrade to Microsoft Exchange 2010 from Exchange 2003 or Microsoft Exchange Server 2007 that will offer quick payback by increasing your workers' efficiency, lowering the cost of equipment and support, simplifying administration, and consolidating your vital communications technologies.
Specialist Redhat Linux
24x7 Fedora Linux Help and Support
Progent's Linux consulting services provide small and mid-size companies and software developers assistance with managing and maintaining Linux systems that run with Microsoft-powered technology. Progent can give your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA certification. This wide array of experience offers you an easy single consulting firm to show you how to create and maintain a secure and robust mixed-platform connectivity and communications environment that allows Linux and Microsoft coexistence by integrating MS Windows with major Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Online Help Cisco Firepower
Cisco Firepower NGIPS Computer Engineer
Cisco's Firepower NGFWs Firewalls provide a significant performance boost over Cisco's popular ASA 5500-X security appliances and include unified management and automation of modern cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to design and execute an efficient upgrade to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally manage network ecosystems that include branch offices, data centers, and cloud resources.
Cisco Network Management Technical Firms
Tech Services Network Management
Progent's Cisco-Certified network consultants can assist you to use Cisco's network management utilities along with a variety of specialized third-party applications to build a comprehensive network management solution to keep your network operating smoothly, fully utilize expensive resources, guard your data, revive rapidly from device breakdown or deliberate attacks, and allow you to expand or reassign valuable resources intelligently and economically as your business grows.
24/7 IT Consultant Cisco Virtual Private Network
Cisco Virtual Private Network Onsite Technical Support
Cisco's security and offsite connection technology for small companies provide a comprehensive range of easy-to-administer security solutions to help safeguard your local and remote network infrastructure. Cisco's VPN product family features routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional staff of consultants includes experienced engineers with Cisco's CCIE and Cisco Certified Network Professional certifications who can assist your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security technologies that fit best with your company objectives.
Microsoft Windows 10 Upgrade Install
Windows 10 Cortana Network Consultant
Progent's Windows consultants can help businesses of any size to assess Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Remote and on-premises evaluation and upgrade services for Windows 10 available from Progent's experts include Return on Investment analysis, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management, teleworker access, security and compliance, automated provisioning and management, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, webinar training for network management staff and users, and post-migration technical help.
Email Block Lists Consultant
Services ProSight Email Guard Spam and Virus Filtering Service
Progent's ProSight Email Guard uses the technology of top information security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.
Shared Support Desk Online Support Services
Microsoft Extended Call Desk On-site Technical Support
Progent’s Help Desk Co-management service allows your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution built around the top shared professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
SCCM 2007 Hardware Inventory IT Services
SCCM 2007 Mobile Device Management Troubleshooting
Progent's Microsoft-certified consultants can help your business to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, improve compliance, and increase productivity by making sure that operating systems and applications are always current, tracking product licenses, and reporting resource usage profiles so you can make informed purchasing decisions. When you are ready to upgrade your SCCM 2007 device management ecosystem, Progent can help you to prepare for and implement a smooth migration to SCCM 2012.
Windows 8.1 Consultant
Urgent Microsoft Windows 8.1 Help Desk Support and Integration
Microsoft Windows 8.1 is engineered to run on devices ranging from smart phones and tablets to engineering workstations. A wealth of new and improved capabilities, including its touchscreen support and signature live tiles user interface, provide a wide range of advantages for companies who understand how to put them to work. Progent's Windows consultants can help get your organization up the learning curve with Microsoft Windows 8.1 and make sure you derive maximum competitive value from the operating system's various technical enhancements.
Exchange Server Upgrade Professionals
Microsoft Experts Exchange 2010 Migration Consult
Progent offers comprehensive help for every phase of your Microsoft Exchange 2010 upgrade including end-to-end project management, site readiness preparation, project design and documentation, specification of new software licenses and hardware required, suggested vendor sourcing, system testing at customer site or at Progent's testing lab, setting up temporary coexistence of Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, deployment of the production system, deactivating the previous system, and training for client's support group and users.
Network Engineer Small Business
Small Business Support Outsourcing
If you have a small business information system with 10 to 50 network users, Progent's network outsourcing services free your organization from over-reliance on an individual freelance service provider while giving you cost-effective and reliable access to enterprise-class technical support. By delivering IT consulting help when you need it, providing advanced knowledge for key technologies, offering unique support such as 24x7 network monitoring, and billing only for support you use, Progent gives you an economical way for maximizing the profitability of your small business network. Progent is the intelligent way for small organizations to build and maintain a robust and safe IT system and to benefit from quick access to the experienced help ordinarily restricted to businesses who can afford a sizeable internal IT organization.
Engineer PXE evaluation Lab
Technology Professional Business Continuity Testing
Progent's Test and Training Lab at the QTS Colocation Center is available for testing mission-critical applications, developing efficient system upgrade procedures, assessing and tuning performance, designing or verifying disaster recovery strategies, mitigating compatibility problems, and building training environments for the latest technologies. For Progent customers who lack sufficient internal resources to configure effective pilot systems, the lab reduces capital costs and engineering risk while keeping critical network initiatives on schedule.
Online Support ProSight Remote Desktop Management
Outsourcing Automated Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital devices that power your network environment. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact productivity.
Exchange Email Hosting Consultants
Hosting for Exchange Consultant Services
Progent's Microsoft Exchange Hosting Support Services provide an enterprise-class data center with redundant power and environmental control systems, round-the-clock site security and IT support center, plus fault-tolerant connections to Internet backbone service providers. Hosted Microsoft Exchange servers are configured as virtual servers for fault tolerance, easy expandability, and rapid restoration. Services include complete incorporation with your network, connectivity with mobile computing products, automated monitoring of efficiency and network security, spam filtering, patch and revision management, Help Desk Call Center services, daily backup, and comprehensive email management services.
64-bit Computing Services
64-bit Migration Consultant Services
Progent’s Microsoft-premier consultants can assist your organization to update your workstations from 32 to 64 bits. Progent can help you to calculate the costs and benefits of upgrading to 64-bit desktop processing, design an efficient migration process that reduces business interruptions, and offer economical, professional remote support to aid your organization to install 64-bit PC desktop software and application software on your current computers.
