Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Clearwater
ProgentProgentís consulting services for IT service organizations in Clearwater Florida allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent augmentation of your regular network services group. These services can help you grow your revenue, expand your service portfolio, satisfy your customers, and improve your bottom line.

Progentís nationwide team of network experts, PC integration and troubleshooting technicians, IT admins, and data security consultants have worked as seamless extensions to the support groups of some of the country's biggest IT support businesses. Progentís breadth and depth of expertise allows you to widen the capabilities of your IT service practice, and Progentís transparency helps you promote and preserve your branding.

Progent is an IT support firm with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private IT support company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's consulting program for network service providers offers seamless resale to your customers of professional IT services. Progent bills you exclusively and works under your direction to provide your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to a successful Help Desk. But full-featured ticketing systems are not only expensive to license and staff, but also difficult to set up and manage. Smaller IT support providers rarely have the required budget or personnel. Progent's Service Desk and ticketing program gives IT service firms an economical way to keep their custom branding while delivering their customers responsive desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing services enable your IT service firm to increase your support workload, the diversity of technologies your firm can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in major metros is available across the country at extra cost.
  • You retain complete control of your customers and billing.
  • Your customers enter service requests via your own branded web portal, a toll-free phone number, or by sending a request to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional information about Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service providers allows you to become a single source for practically all technical expertise your customers may require. You can build your team and strategic in-house competencies at your own pace without having to decline new business owing to a lack of in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your internal support group, responding to your direction, and bills your firm rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Documentation: Progent uses an enterprise-class service reporting platform to make sure all services delivered are fully documented. This allows you to transfer service responsibilities to in-house consultants when you have sufficient people and appropriate skill sets.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and safely take on additional jobs beyond your main areas of excellence and serve additional territories without exposure to the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum IT service firm by offering more solutions to more customers using your own company name.
  • Add to Your Services Catalog: Progent can provide top-tier expertise in a wide range of IT disciplines and can act as a reliable resource for expanding your IT service business.
  • Fast Problem Escalation: Thanks to a large team of top-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Keep Your Customers Satisfied: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from your competitors.
  • Remote Support Experts: For two decades, Progent has delivered online network support from Help Desk support to advanced consulting. Effective remote support saves money and produces quick solutions.
  • Major Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and GIAC. Learn more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Clearwater, Florida Organizations
Progent's veteran roster of certified engineers can deliver Clearwater, Florida businesses a broad range of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Consulting Support for Network Service Firms in Clearwater, Florida
To learn additional details about Progent's consulting program for IT service organizations in Clearwater, Florida, call 1-800-993-9400 or refer to Contact Progent.