Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Clearwater
ProgentProgent's consulting services for network service firms in Clearwater Florida allows your company to offer your customers Progent's consulting and Help Desk support with your own branding as a seamless supplement to your in-house IT support group. These services can help you add to your client base, fill out your service portfolio, create happy clients, and improve your bottom line.

Progent's nationwide roster of network engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as transparent adjuncts to the support staffs of some of the country's largest IT support firms. Progent's breadth and depth of expertise allows you to widen the capabilities of your IT service business, and Progent's transparency lets you elevate and preserve your branding.

Progent is a network support company with two decades of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's consulting program for network service providers offers transparent resale to your clients of world-class IT services. Progent invoices your firm directly and works under your direction to deliver your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing is the heart of an effective service desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but difficult to configure and manage. Smaller IT support organizations rarely have the required resources. Progent's Service Desk and ticketing program gives IT service organizations an economical way to retain their own branding while providing their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your support volume, the range of technical issues your company can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT service firms include:

  • Progent's online desktop support staff provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite service in larger metro areas is offered throughout the US at extra cost.
  • You keep full control of your customers and invoicing.
  • Your clients enter service requests using your branded Internet portal, a toll-free number, or by sending an email to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional details about Progent's Service Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows your support team to become a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your team and strategic in-house competencies at your own pace without being forced to decline new business due to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service group, under your direction, and bills you rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent uses an advanced documentation platform to make sure all IT services performed are fully documented. This enables your IT support organization to shift service responsibilities to in-house consultants when you have enough staff and appropriate technical skills.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably accept additional opportunities beyond your main fields of excellence and serve new geographies without the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive network support firm by offering more services to more clients using your own company name.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a broad array of technologies and can act as a dependable resource for expanding your IT support operations.
  • Fast Problem Escalation: With a sizable team of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Make Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
  • Online Technical Support Experts: For 20 years, Progent has delivered online network support ranging from Help Desk support to high-level consulting. Effective online support cuts costs while delivering quick results.
  • Top Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Clearwater, Florida Organizations
Progent's veteran roster of certified consultants can provide Clearwater, Florida businesses a wide range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Reseller Support for Network Service Providers in Clearwater, Florida
To learn more details about Progent's reseller program for IT service firms in Clearwater, Florida, call 1-800-993-9400 or refer to Contact Progent.