Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Clearwater
Progent's consulting support for IT service firms in Clearwater Florida allows you to provide your customers Progent's consulting and Help Desk support under your own branding as a transparent extension of your in-house IT support group. This can put you on the fast track to add to your client base, fill out your service catalog, create happy customers, and increase your bottom line.
Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, network administrators, and cybersecurity professionals have acted as transparent expansions to the support staffs of some of the world's biggest IT service businesses. Progent's range of technical knowledge allows you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.
Progent is an IT consulting firm with two decades of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)
Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service organizations offers transparent resale to your clients of professional IT services. Progent invoices your firm directly and works under your direction to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for customers who need access to 24x7 support.
Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing platforms are not only costly to license and staff, but also difficult to configure and maintain. Smaller IT service firms do not have the required budget or personnel. Progent's Service Desk and ticketing program offers IT support organizations a practical way to retain their own branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing program enable you to expand your support workload, the diversity of technical issues your business can handle, the number of locations you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT support organizations include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service organizations allows you to become a single source for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and strategic IT skills steadily without having to say no to opportunities due to a lack of expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Clearwater, Florida Businesses
Progent's seasoned team of certified consultants offers Clearwater, Florida organizations a wide range of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for network service firms include:
Find Out More Details About Progent's Consulting Program for Network Service Organizations in Clearwater, Florida To learn more details about Progent's consulting support for network service organizations in Clearwater, Florida, call 1-800-993-9400 or visit Contact Progent.