Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Clearwater
ProgentProgentís consulting services for network service firms in Clearwater Florida allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent supplement to your regular network services team. These services can put you on the fast track to grow your revenue, fill out your service portfolio, create happy customers, and increase your bottom line.

Progentís nationwide roster of network infrastructure engineers, PC support technicians, IT administrators, and cybersecurity consultants have acted as seamless adjuncts to the support groups of some of the country's biggest IT service firms. Progentís breadth and depth of technical knowledge allows you to broaden the scope of your IT service business, and Progentís transparency lets you strengthen and protect your company's brand.

Progent is an IT consulting firm with two decades of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network experts of any independent computer support firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's reseller program for IT service organizations offers transparent resale to your customers of world-class IT services. Progent bills your firm exclusively and works under your direction to deliver your clients consulting and support services under your brand. In addition, Progent offers an affordable Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an effective Help Desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but difficult to set up and maintain. Small or niche IT service firms do not have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT service organizations an economical way to keep their own branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution allow your IT service firm to expand your support workload, the range of technologies your company can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in larger metro areas is offered throughout the US at extra cost.
  • You keep full control of your customers and invoicing.
  • Your clients submit service requests by means of your custom branded Internet portal, an 800 phone number, or by directing a message to your assigned mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information about Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to act as a sole point of contact for practically all IT guidance and troubleshooting your clients may need. You can grow your staff and strategic IT skills at your own pace without being forced to decline opportunities owing to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your in-house IT service group, under your coordination, and invoices your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Service Documentation: Progent uses an advanced service reporting platform to ensure that all services performed are thoroughly documented. This makes it easy for your IT support organization to transfer service responsibilities to in-house personnel once you have enough people and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and efficiently accept additional opportunities outside your core areas of expertise and open new geographies without the risks associated with increasing your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a comprehensive IT service firm by delivering more solutions to more clients using your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers world-class support in a broad range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service business.
  • Rapid Escalation: With a large roster of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Keep Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise outside the fold.
  • Online Support Professionals: For two decades, Progent has delivered online network support from Call Center services to advanced consulting. Effective remote service cuts costs and produces fast solutions.
  • Advanced Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Clearwater, Florida Businesses
Progent's veteran team of certified consultants and technical experts offers Clearwater, Florida companies a wide range of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:

Learn More About Progent's Reseller Support for IT Service Organizations in Clearwater, Florida
For additional information about Progent's reseller support for IT service firms in Clearwater, Florida, call 1-800-993-9400 or refer to Contact Progent.