Immediate, Low-cost Remote Computer Help for Clearwater, Florida Small Companies
For over twenty years, Progent has specialized in delivering world-class computer support to clients who have small-business budgets. Progent has developed a powerful support solution that features a streamlined, tightly connected virtual office infrastructure, custom online repair technology, a large team of engineers accredited in a wide array of technical practice areas, a Help Desk operational structure that promotes efficiency and ensures follow-up, a global team of remote service experts, on-site support dispatching for the majority of most zip codes in the United States, and a company culture committed to resolving technical issues in the shortest time and at the lowest cost to clients.
For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house IT support personnel. Co-sourcing can save money and minimize technical risks for major projects like application development, business continuity planning, security evaluations, office consolidations, or software migrations.
Progent can in addition provide the services of accredited consultants to assist your business to design and execute a sensible cloud strategy.
Core Technologies Supported by Progent for Businesses in Clearwater, Florida
Progent's team of world-class experts provides support for all aspects of network systems used by companies of any size. Technologies served by Progent in and around Clearwater include:
Service Delivery Options Available for Clearwater, Florida Businesses
Progent has a selection of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering network support services is based on the Call Center operational structure common to larger IT support groups. Progent's Helpdesk Service Model ensures rapid response, thorough activity documentation, dependable follow-up, and strict cost monitoring across an array of IT support delivery modes that include remote repairs, in-person help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist customers to analyze and repair hardware and software issues without the cost or delay of in-person support visits. The background of Progent's network consultants allows them to resolve most IT problems quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based registration procedure for new clients to address emergency situations and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting expertise.
- On-site Support
Progent offers on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to deliver small businesses the ideal combination: onsite support professionals when you require them as well as the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The response time for in-person support calls is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more about how and why to sign up for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, refer to Help Desk Services.
- Consulting Services
Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide help with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, fault tolerant it system engineering, virtual server strategies, plus integration, customization and support for small business applications such as financials, operations, business analytics, sales automation, and office productivity software. Progent can help with short-term projects including site relocations and major software migrations, longer term projects like management information application programming and customization, database software programming and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency services like data restoration and malware removal.
- Application Server Hosting
Progent can host key applications such as Exchange Server and Microsoft SQL Server in order to provide small companies with higher levels of reliability, security, and performance than is possible with the type of internal data center that is practical for the majority of small companies. Since Progent utilizes the same data centers that host the equipment of some of the world's largest IT organizations, Progent can save you the expense of creating and managing the systems needed for world-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions stay current, protection and efficiency is continually tracked, and systems and data files are consistently archived and ready for full and rapid recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and extensibility but that is in addition easy for clients to migrate to a different support firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow small businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and network administration while achieving enterprise-class availability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can handle the mixed- platform and non- standardized networks common with small businesses, and keeps control of the software licenses in the client's hands so that migrating to a different virtualized system is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide advanced remote support to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Clearwater, Florida Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate network support enable small and midsize companies to sidestep the pitfalls related to excessive dependence on thinly staffed support firms or individual engineers.
Working with Progent's Experts allows your company to:
- Avoid Over Dependence on Individual Support Consultants
For network services, smaller companies often depend heavily on individual engineers. Although freelance service engineers have lower expenses than larger support organizations and can typically charge apparently smaller rates, freelancers are frequently unable to respond rapidly to critical situations. If an independent engineer is busy with different client, sick, on vacation, or in class, the lack of replacement staff may force your company to go without help during an emergency. The more your small business expands, network downtime or difficulties with critical applications become more costly. The money you believed you were conserving on a freelancer can evaporate quickly due to lower productivity. Also, when independent consultants encounter new problems, the lack of a big consulting team to count on for help requires them to train in place while your business ends up with the costs for their continuing training.
- Have Access to Expertise in Sophisticated Network Solutions
Many smaller support firms or freelance consultants who concentrate on small company network consulting are capable of providing routine solutions but lack the experience to work efficiently with complex network infrastructures that have mixed platforms, many sites, Voice over IP implementations, remote clients, interconnected financial and operational applications, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive team of experts can be valuable to your company because big-company networks are inherently complex, support problems require in-depth knowledge in numerous technical disciplines, and achieving a high level of stability, availability, and protection requires enterprise-tested processes.
- Create a Solid Foundation for Seamless Growth
Small companies typically begin with a network implemented on a shoestring budget. Lacking a proper basis, a series of ad hoc fixes commonly get thrown onto of a tenuous foundation. As a business evolves, reliability and expandability problems can hinder the productivity of the organization. These networks need proper assessment, intelligent business analysis, and in-depth experience to migrate to a network environment that can act as the reliable foundation to meet critical business requirements and support downstream expansion.
- Partner with Solution Providers, Not Product Resellers
Small companies require guidance and education to work through an ever more complicated array of IT options available for enabling business growth and improving productivity. Businesses do not need an IT engineer or support firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services and expertise exclusively. This allows Progent to match consulting services with the genuine needs of clients. Mixing network consulting and product selling can lead to a situation where the recommended solution is based on a predetermined vendor rather than being based on the true requirements of a client.
Get in Touch with Progent
If your Clearwater, Florida company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).