Clearwater, FL Remote Support from World-class Computer Troubleshooting Experts
Progent's computer network help services can provide your Clearwater, FL business affordable and consistent access to Microsoft and Cisco certified computer experts. By delivering IT support help when you need it, offering specialized expertise for mission-critical applications, delivering unique support such as 24x7 server monitoring, and invoicing only for support you use, Progent gives your Clearwater, Florida business an affordable alternative for maximizing the business value of small-scale business networks. If you run an on-premises datacenter, connect to cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to create and support a reliable and safe IT system and to benefit from fast availability of the seasoned consulting ordinarily available only to businesses who can set up a large in-house information technology group.
For mid-size and large companies, Progent offers co-sourcing and project management services to add to the skills of your internal network service team. Co-sourcing can save money and minimize technical risks for big IT initiatives like application development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations.
Progent can in addition offer the services of certified experts to assist your business to plan and implement your cloud strategy.
Primary Practice Areas Supported by Progent for Business Networks in Clearwater, Florida
Progent offers the services of certified consultants for all aspects of information technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:
Service Delivery Options for Clearwater, Florida Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, and IT administration. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Service Model ensures fast support, thorough activity records, reliable follow-up, and strict expense monitoring for a range of IT support delivery alternatives that include online repairs, onsite support, and high-end consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can assist customers to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises support visits. The background of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time clients to accommodate emergency situations and Progent charges by the minute with no startup charges or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn additional information concerning Progent's online network support expertise.
- Onsite Support
Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service experts to deliver small companies the ideal combination: onsite support technicians when you need them plus the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The response time for on-site support calls is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more about how and why to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. For details, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide help with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network security engineering, non-stop network engineering, virtualization strategies, plus configuration, customization and training for business applications such as accounting, ERP, business analytics, sales automation, and productivity software. Progent can help with one-time projects such as site relocations and major software upgrades, extended initiatives such as business reporting application programming and support, relational database software development and administration services, and web design, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system management, or emergency response like data restoration and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the top level of availability and extensibility but that is in addition easy for clients to migrate to another support provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit companies with multi-vendor networks to benefit dramatically on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can support the mixed- platform and loosely standardized networks common with smaller companies, and retains control of the software licenses in the customer's hands so that moving to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide advanced remote consulting services to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize local resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Clearwater, Florida Small Businesses
Progent's staff size, scope of technical skill, and experience with corporate network support enable small companies to avoid the problems related to over reliance on thinly staffed support firms or individual consultants.
Working with Progent enables your company to:
- Prevent Excessive Reliance on Freelance Support Consultants
For network services, smaller companies often rely heavily on individual engineers. Although freelance service engineers have lower expenses than more substantial IT service firms and can afford to bill apparently smaller fees, freelancers are occasionally spread too thin to respond rapidly to critical network problems. If an independent consultant is busy with different customer, sick, on vacation, or in class, the lack of replacement staff may require your company to wait for assistance during a crisis. As your small business expands, system unavailability or problems with line-of-business applications get more expensive. The dollars you believed you were saving on a freelancer can evaporate fast because of lower productivity. Also, when independent engineers encounter new problems, the lack of a large consulting group to count on for advice requires them to learn with the meter running while your company ends up footing the bill for their continuing education.
- Gain Access to Certified Professionals in Complex Network Issues
The majority of smaller support organizations or freelance consultants specializing in small business IT consulting are capable of providing connect-the-dots fixes but don't have the experience to deal efficiently with complex IT configurations with mixed platforms, multiple sites, Voice over IP systems, mobile workers, interconnected financial and analytical software, eCommerce, and custom business applications. Progent's background with worldwide companies and Progent's extensive group of experts can be valuable to your business because enterprise networks are by nature complicated, support problems require in-depth knowledge in many technical areas, and achieving a high degree of robustness, reliability, and security requires enterprise-tested best practices.
- Build a Firm Basis for Growth
Small businesses typically start with a network implemented on a tight budget. Lacking a carefully designed basis, a series of improvised repairs often get thrown onto of a marginal structure. As a company evolves, stability and scalability problems can undermine the success of the organization. These networks need proper assessment, smart business planning, and in-depth expertise to migrate to an IT environment that will provide the reliable basis to handle critical business needs and support future expansion.
- Work with Solution Finders, Not Product Vendors
Smaller businesses need guidance and insight to work through an increasingly complex array of technology options available for enabling growth and enhancing productivity. They do not need a network engineer or support firm that attempts to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services only. This allows Progent to match consulting services with the genuine interests of customers. Combining network support and product selling can result in a conflict where the proposed solution is built around a predetermined vendor rather than being driven by the true needs of a client.
Get in Touch with Progent
In case your Clearwater, Florida business needs to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Remote Network Support
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).