Immediate, Affordable Remote Network Technical Support for Clearwater, Florida Small Businesses
For more than two decades, Progent has specialized in delivering enterprise-quality IT support services to clients who have small-business IT budgets. Progent has developed a powerful service solution that features a cost-effective, seamless virtual office network, custom online repair tools, a large team of engineers certified in a broad array of technical disciplines, a Help Desk Call Center operational structure that promotes efficiency and guarantees follow-up, a worldwide group of remote service professionals, on-site support options for the majority of most zip codes in the U.S., and a corporate culture committed to resolving technical issues in the least time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing services to add to the skills of your internal IT service staff. This can save money and minimize technical risks for major IT initiatives like software design and development, business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your business to design and implement your cloud computing strategy.

Primary Technical Areas Serviced by Progent for Businesses in Clearwater, Florida
Progent's group of world-class experts provides help for virtually all facets of network technology used by companies of any size. Technologies served by Progent in and around Clearwater include:

Support Delivery Options for Clearwater, Florida Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for delivering IT support services is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Helpdesk Support Mechanism promotes fast support, thorough service records, dependable follow-up, and strict expense control across a range of network service delivery options that include online repairs, on-premises help, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software issues without the cost or delay of in-person support visits. The experience of Progent's network consultants allows them to handle most IT problems quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for new clients to accommodate urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's remote network support expertise.

  • On-site Support
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service experts to deliver small and midsize companies the ideal combination: hands-on service technicians when you require them plus the on-line help of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for in-person support calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how and why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems. For details, see Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics. For details, see Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of world-class IT professionals who can deliver help with critical technologies such as Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network protection engineering, high availability it system engineering, virtualization solutions, plus integration, customization and training for business programs such as financials, ERP, management reporting, sales automation, and productivity software. Progent can help with short-term projects such as site relocations and major system migrations, extended initiatives such as customizing an older MRP system to a modern MS Dynamics 365 solution, database application programming and DBA services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency response such as disaster recovery and virus removal.

  • Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and medium-size companies to plan, configure and debug the network infrastructure required for telecommuters. Aspects of infrastructure where Progent's consultants can deliver guidance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi LAN planning and deployment, and robust Internet access. To learn about Progent's infrastructure consulting services for remote workers, visit infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest degree of fault-tolerance and scalability but that is also convenient for clients to migrate to another support firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit businesses with mixed environments to save significantly on the expense of hardware, system support, and network management while getting enterprise-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can handle the mixed- OS and non- standardized environments common with smaller companies, and retains control of the software in the customer's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting services to help companies of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize local resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you�re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Clearwater, Florida Small Businesses
Progent's size, scope of technical expertise, and familiarity with enterprise network support allow small and midsize companies to avoid the pitfalls associated with over reliance on small service organizations or individual consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Dependence on Individual Consultants
    For network support, small companies often depend heavily on independent consultants. Although freelance service providers carry lower overhead than larger support firms and can typically charge apparently lower rates, they are sometimes unable to respond rapidly to critical situations. If an independent consultant is busy with different client, sick, on vacation, or in class, the absence of backup personnel may require your business to wait for assistance during an emergency. As your small business grows, system downtime or difficulties with line-of-business programs become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up quickly because of lost productivity. In addition, when freelance engineers confront unfamiliar technologies, the unavailability of a big engineering team to count on for assistance forces them to learn with the meter running while your business winds up footing the costs for their continuing education.

  • Have Access to Expertise in Complex Information Technology Solutions
    Many small support firms or independent consultants who concentrate on small business IT support may excel at providing connect-the-dots solutions but lack the seasoning to work cost-effectively with complex IT infrastructures with mixed operating systems, numerous sites, VoIP implementations, remote workers, interconnected accounting and operational software, eCommerce, and custom business applications. Progent's experience with worldwide companies and Progent's extensive staff of experts can be valuable to your small business because big-company networks are characteristically complicated, support problems require thorough knowledge in numerous technical areas, and achieving an acceptable degree of stability, reliability, and security calls for enterprise-tested best practices.

  • Create a Solid Foundation for Growth
    Small companies typically begin with a network implemented on a tight budget. Without a strong basis, a series of ad hoc fixes commonly get thrown on top of a tenuous foundation. As a company evolves, reliability and scalability problems can undermine the success of the organization. These environments require thorough assessment, smart strategic planning, and in-depth experience to upgrade to an IT infrastructure that can act as the reliable basis to handle current business requirements and ease future expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Small businesses need direction and education to work through an increasingly complex maze of IT options offered for accelerating growth and improving productivity. They do not need an IT consultant or support firm that attempts to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent offers services only. This allows Progent to align technical support with the genuine interests of customers. Combining IT support and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology rather than being driven by the actual needs of a client.

Contact Progent
If your Clearwater, Florida company wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent’s Microsoft certified professionals offer small and midsize companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can secure your business network from attack by external and internal threats. Forefront TMG and ISA Server provide deep examination of Internet protocols such as HTTP, which enables these security platforms to detect many attacks that can elude ordinary firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through experienced design and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft engineers can assist you to configure Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate from ISA Server to Microsoft Forefront Threat Management Gateway.

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    Progent’s IT outsourcing packages provide economical network support for small businesses. Whether it includes planning network infrastructure, creating an in-house Help Desk or outsourcing a one, deploying a new email system, monitoring your system, or developing an on-line business solution, outsourcing your IT engineering services can contain costs and minimize uncertainties, allowing network support expenses to increase in a more linear and manageable fashion than is possible by assembling a bulky, all-purpose internal network support staff. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to build a secure and highly available system foundation for your critical applications based on Windows including Office XP, Microsoft Office 2003, and Office 2000.

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    Progent can assist businesses of all sizes to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce equipment investments. Microsoft Azure includes a wealth of cloud services and Progent can help you to understand the benefits and limitations of different cloud networking models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local applications and network infrastructure and make sure you avoid the common errors small organizations make when migrating to a public cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Android handhelds.

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    Progent's Microsoft-certified consultants offer remote or in-person support to help organizations of any size to plan, deploy, administer, and troubleshoot a backup/recovery solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from older versions of SCDPM or from a different backup/recovery platform, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid environments. Progent can provide occasional help for fixing particularly stubborn issues, or comprehensive project management services. Progent's consultants can also assist your business to design Data Protection Manager into an enterprise-class disaster recovery plan.

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    Our Experts Team offers support in important fields such as Apple OS networking and programs; Support for Linux, UNIX, and Sun Solaris environments; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Strategic and vertical application help; Chief Information Officer, management information analyst, and project logistics outsourcing; Custom program development and deployment; Web site, electronic business, EDI, and customer portal development and integration; SQL support and efficiency consulting; Business information consulting; and Telecommunications architecture support.

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    Remote 24x7 monitoring, proactive alarms, and actionable reports are vital to preserving the health of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can afford a degree of network stability that was once limited to large enterprises. Progent can provide several RMM solutions delivered as economical service packages designed to help you to identify and resolve a an array of network problems before they get big enough to impact your business.

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    Exchange 2013 incorporates significant improvements to the functionality of its predecessor Exchange 2010 and introduces important new features plus a redesigned structure. These enhancements favorably impact key areas such as manageability, high availability (HA), security and compliance, operational costs, collaboration, scalability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you understand the potential advantages of upgrading to Exchange 2013, design an efficient test and deployment strategy, and train your IT staff to maintain your Exchange Server 2013 solution. Progent can also provide affordable remote support and management services for Exchange 2013.

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    Progent's support services for patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting updates to your servers, peripherals {like printers and scanners, network infrastructure appliances such as switches and wireless access points, and IoT devices such as sensors and robotics.

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    Progent's Microsoft-certified engineers offer cost-effective remote support and programming services to help your business to design, deploy, manage, and troubleshoot SharePoint 2010 installations that can involve web sites that can function as portals, extranets, document management applications, wikis, data marts, business information systems, enterprise-wide search, Visio-driven workflows, and other utilities to support and improve teamwork. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with other data sources and with Microsoft's familiar office productivity applications including Excel, Word, Outlook, and Visio. Progent can help you to migrate from previous versions of SharePoint or adapt a mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 solution.

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    Progent's engineers can deliver a range of network consulting services to help organizations of all sizes to deploy, administer, and troubleshoot networks that incorporate workstations, notebooks, tablets, or Windows phones based on Microsoft Windows 8.1. For enterprise customers, Progent's experienced project managers can assist to design and configure testing environments to assess Windows 8.1 and plan and execute Windows 8.1 deployment projects following industry best practices.

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