Professional Remote Service for Clearwater, Florida Small Business Computers from Microsoft Certified Engineers
Small companies have traditionally been overlooked by major IT service organizations. Many small businesses allow themselves to grow dangerously reliant on freelance consultants or small consulting organizations who don't have the size or extensive knowledge to respond quickly or efficiently to network emergencies. Other small businesses resort to mass-market support firms that employ personnel trained to provide by-the-numbers fixes for common problems but who do not have the experience and technical scope to handle the variety of configurations and absence of standards typical of small business IT systems.

Progent's time-tested approach to delivering affordable and effective network support to small companies has made Progent among the top Microsoft-certified network consulting organizations in the industry. Progent has delivered remote help to companies in every state in the United States (refer to Progent's customer testimonials).

For larger companies, Progent offers co-sourcing support to reinforce the technical skills of your in-house IT service team. This can cut costs and minimize technical risks for big IT initiatives like software development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to accredited experts to help your company to design and execute a sensible cloud computing strategy.

Primary IT Areas Supported by Progent for Clearwater, Florida Business Networks
A Microsoft-certified Partner consulting company that maintains a world-class team of Cisco certified CCIE networking consultants and Apple certified consultants, Progent provides emergency troubleshooting and low-cost online consulting to Clearwater, FL companies for a wide range of computer technologies such as:

Support Delivery Options Available for Clearwater, Florida Businesses
Progent has a selection of options for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for delivering computer support services is based on the Help Desk operational structure common to big IT organizations. Progent's Helpdesk Support Model promotes rapid response, thorough service records, consistent follow-up, and tight expense control across an array of network service delivery alternatives that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progent’s Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix network issues without the expense or time loss of travel for onsite support calls. The experience of Progent's IT engineers allows them to resolve the majority of network problems rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based registration process for new customers to address urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional details about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent offers on-site computer support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote support engineers to deliver small businesses the best of both worlds: onsite support professionals when you require them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The response time for on-site support visits is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more about how to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all companies who require prompt and dependable support from an online Help Desk Call Center with efficient telephone support, remote troubleshooting tools, and sufficient technical depth for full escalation. Because smaller companies usually have limited IT funds and can spare little management bandwidth for dealing with network support, Progent's Help Desk Call Center Services can be the most efficient option to make sure that small business information systems are always up and running. Read more details concerning Progent's Helpdesk services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant network engineering, virtualization strategies, plus configuration, programming and training for small business programs such as financials, operations, reporting, sales automation, and productivity suites. Progent can help with short-term projects including site relocations and massive system upgrades, longer term initiatives such as business analytics software development and customization, database software programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response like data restoration and malware cleanup.

  • Application Hosting
    Progent can host mission-critical applications like Exchange and Microsoft SQL Server to provide small businesses with greater levels of reliability, security, and recoverability than is possible using the class of in-house data center that is achievable for the majority of small and midsize businesses. Since Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology companies, Progent can save you the cost of creating and managing the systems needed for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay current, protection and performance is constantly tracked, and systems are regularly archived and available for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's production servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also simple for clients to transfer to a different service provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow small businesses with mixed networks to save dramatically on the costs of hardware, system support, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed package, can handle the mixed- platform and loosely standardized environments common with smaller businesses, and keeps control of the software in the customer's hands so that moving to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online support services to help businesses of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on system protection and can assist with advanced security projects such as SIEM solutions to help enterprises comply with industry guidelines and statutory regulations for IT information security and reporting.

The breadth and size of Progent's engineering team bring a unique set of advantages to companies trying to increase the productivity of their information system within a reasonable budget. These advantages include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, at the front lines of network service, performing a wide variety of technical projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not only expert technical skills, but also a consultant with proven approaches for fixing real-world IT problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for online support and on-premises visits per minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during normal business hours. Many support organizations demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with big invoices for fast solutions. An additional benefit of granular pricing is that your company will be less tempted to allow minor issues to fester until they become major ones. Read more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports given by each staff member to each client. The practice of detailing and organizing service activity allows more effective support and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who won’t let go of the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Small businesses who work with freelance consultants or who maintain internal support staffs gain when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and productive. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Clearwater, Florida business wants to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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