Low-cost Computer Support from Microsoft and Cisco certified Consultants for Companies in Clearwater, FL
By offering world-class know-how whenever you require it, providing specialized expertise for critical applications, providing high-value services like virtual server hosting, invoicing only for services delivered, and charging no sign-up or retainer fees for standard services, Progent allows your company to increase the business value of your It network and minimize support costs. Progent recognizes that network protection, dependability, and performance are as important to small companies as to large corporations but that small companies don't have the leverage to spend heavily in computer networks and internal support staffs. Progent's basic competitive advantage is that no IT support organization can match Progent's ability to provide the network support your company needs when you require it and at a cost you can afford.
For larger businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network support personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application design and development, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can in addition offer access to certified experts to help your company to design and execute a sensible cloud strategy.
Core Products and Technologies Supported by Progent for Businesses in Clearwater, Florida
Progent offers the support of qualified consultants for all facets of network technology found in small and midsize organizations. Technologies supported by Progent's consultants include:
Support Delivery Options Available for Clearwater, Florida Companies
Progent offers a variety of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing IT support services is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Service Model ensures rapid response, comprehensive activity documentation, reliable follow-through, and strict cost monitoring across a range of network service delivery modes that include remote repairs, in-person help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can help clients to analyze and repair hardware and software issues without the cost or time loss of travel for onsite service visits. The experience of Progent's IT consultants allows them to handle the majority of network issues rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for new clients to accommodate emergency network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional information about Progent's remote computer support services.
- Onsite Service
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to give small companies the ideal combination: on-premises service professionals when you need them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The wait time for in-person support visits is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about how and why to register for Progent's in-person computer support.
- Help Desk
Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who need fast and dependable support from an online Help Desk Call Center with effective telephone support, online repair tools, and sufficient technical depth for all needed escalation. Since small and midsize companies typically have limited IT budgets and can provide scant executive bandwidth for dealing with network support tasks, Progent's Contact Center Services could be the most efficient option to make sure that small business computer systems stay up and running. Learn more details about Progent's Contact Center services.
- IT Consulting Services
Progent offers small businesses affordable access to world-class IT professionals who can provide assistance with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection consulting, high availability it system design, server virtualization strategies, plus configuration, customization and support for business software such as financials, ERP and MRP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as site moves and major system migrations, extended projects like business information application programming and support, relational database software programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services such as data restoration and virus removal.
- Application Hosting
Progent can host mission-critical applications such as Exchange Server and SQL Server to provide small businesses with higher levels of dependability, security, and performance than is feasible with the class of internal data center that is practical for the majority of small and midsize organizations. Since Progent uses the same data centers that host the gear of some of the world's largest IT organizations, Progent can save you the investment in creating and maintaining the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems are regularly backed up and available for complete and prompt recovery. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize company's servers in an environment that not only delivers the top degree of availability and scalability but that is in addition simple for customers to migrate to a different service firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the multi- platform and loosely standardized environments common with small companies, and retains ownership of the software in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced online support services to help organizations of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure products including firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide perspective on system security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory regulations for IT information protection and incident reporting.
The breadth and depth of Progent's consulting staff bring a unique array of advantages to clients trying to maximize the business value of their IT system within a realistic budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, at the forefront of network service, performing a broad range of IT projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This ensures that you get not just world-class IT skills, but also a consultant with proven methods for solving actual IT problems quickly.
Learn more about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for online support and in-person visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates major invoices for quick solutions. Another advantage of by-the-minute pricing is that clients are not tempted to permit minor issues to stay unaddressed until they become big ones.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation given by each staff member to every customer. The practice of detailing and organizing support records results in more efficient support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Small companies who work with independent consultants or who employ internal IT personnel gain when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
Read additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Clearwater, Florida company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Help
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).