Clearwater, FL Online Help from World-class Computer Service Consultants
Progent's network support services can provide your Clearwater, FL business budget-friendly and dependable support from Microsoft and Cisco certified computer engineers. By delivering network support service when you require it, offering specialized knowledge for key technologies, delivering unique support such as automated server monitoring, and billing only for support you use, Progent offers your Clearwater, Florida business an affordable option for optimizing the profitability of small-scale business information systems. Whether you have an on-premises system, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to build and manage a reliable and safe information network and to have quick access to the skilled support usually restricted to corporations who can support a sizeable in-house information technology organization.
For larger businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house IT service personnel. This can cut costs and minimize technical risks for big IT initiatives like software programming, business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to accredited experts to help your company to design and execute your cloud computing strategy.
Main Practice Areas Serviced by Progent for Business Networks in Clearwater, Florida
Progent offers the support of qualified experts for all aspects of network technology deployed in small companies and local governments. Products and technologies supported by Progent's consultants include:
Service Delivery Alternatives for Clearwater, Florida Companies
Progent has a variety of options for providing small companies with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support is based on the Call Center structure common to larger IT groups. Progent's Help Desk Call Center Support Mechanism promotes rapid support, thorough activity documentation, dependable follow-up, and strict cost control for an array of IT service delivery options that include remote repairs, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist clients to analyze and repair hardware and software issues without the expense or time loss of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup process for first-time clients to accommodate urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn additional details concerning Progent's remote network troubleshooting expertise.
- Onsite Support
Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online support experts to give small businesses the best of both worlds: onsite service professionals when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The response time for in-person service calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Find out more concerning how to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, see Help Desk Services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, high availability network design, virtualization solutions, plus integration, customization and support for business software including accounting, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as office moves and major system upgrades, longer term initiatives like management analytics software programming and customization, database software development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or urgent response like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for critical applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of reliability, security, and performance than is possible using the type of on-site data center that is practical for most small organizations. Because Progent utilizes the same facilities that host the gear of some of the planet's biggest information technology companies, Progent can save you the investment in building and maintaining the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions remain current, security and performance is constantly tracked, and systems are consistently archived and available for complete and rapid restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's production servers in a setting that not only provides the highest degree of availability and extensibility but that is also easy for customers to migrate to another support provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtualization techniques that permit businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can handle the multi- platform and loosely standardized networks common with small businesses, and retains ownership of the software in the customer's hands so that moving to a new virtualized host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced remote consulting to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Clearwater, Florida Small Businesses
Progent's size, depth of technical expertise, and experience with corporate IT consulting enable small companies to sidestep the problems related to excessive dependence on thinly staffed service organizations or individual engineers.
Working with Progent's Experts enables your small business to:
- Prevent Excessive Dependence on Individual Support Consultants
For network support, smaller businesses often rely heavily on independent engineers. Although freelance support providers have lower expenses than larger IT service firms and can typically bill nominally lower fees, freelancers are sometimes unable to respond rapidly to critical situations. If an independent engineer is busy with different customer, sick, on vacation, or in class, the lack of replacement staff may force your company to go without help in case of a crisis. As your company expands, network unavailability or problems with critical applications get more expensive. The dollars you thought you were conserving on a freelancer can disappear fast because of lower productivity. In addition, when independent engineers confront unfamiliar problems, the lack of a big engineering team to count on for assistance requires them to learn on the job while your company winds up with the costs for their ongoing training.
- Gain Access to Expertise in Complex Information Technology Solutions
The majority of small support firms or freelance consultants specializing in small business IT support are capable of providing routine fixes but don't have the background to deal efficiently with complicated network configurations with mixed platforms, numerous offices, VoIP systems, remote clients, interconnected accounting and analytical applications, data-driven web sites, and custom business applications. Progent's experience with global companies and Progent's large group of specialists can benefit your company because enterprise environments are characteristically complex, integration problems demand in-depth knowledge in numerous technical disciplines, and achieving an acceptable level of robustness, availability, and security calls for industry-proven best practices.
- Create a Firm Basis for Seamless Growth
Small companies typically start with a network cobbled together on a shoestring budget. Without a solid architecture, a series of improvised fixes commonly get tossed on top of a marginal foundation. As a company grows, stability and scalability issues can undermine the productivity of the organization. These environments require proper evaluation, intelligent business analysis, and broad-based expertise to upgrade to an IT environment that can act as the solid foundation to meet critical business needs and support future expansion.
- Partner with Solution Providers, Not Product Resellers
Smaller companies need guidance and education to navigate through an ever more complicated array of IT options available for accelerating growth and enhancing productivity. They do not need an IT engineer or service organization that tries to promote products. Progent avoids conflicted motives by not reselling any products. Progent offers consulting and services only. This allows Progent to align consulting support services with the real interests of customers. Mixing network consulting and product selling can result in a situation where the recommended solution is based on a preselected technology instead of being driven by the true needs of a small business.
How to Contact Progent
If your Clearwater, Florida company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Support
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).