Professional Online Help for Clearwater, Florida Networks from Certified Consultants
Small companies have traditionally been underserved by major IT support organizations. Many small companies allow themselves to become dangerously reliant on individual engineers or small support organizations who don't have the size or broad skill sets to respond promptly or efficiently to network crises. Still other small companies turn to giant support firms staffed with personnel able to offer by-the-numbers fixes for ordinary issues but who do not have the background and versatility to deal with the variety of configurations and absence of standardization that characterizes small business information systems.
Progent's time-tested methodology for providing affordable and effective technical support to small companies has made Progent one of the top Microsoft-certified IT service firms in the United States. Progent has provided online help to companies in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal IT service staff. Co-sourcing can cut costs and minimize technical risks for big projects such as application design and development, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to accredited consultants to assist your business to design and execute your cloud strategy.
Core Practice Areas Serviced by Progent for Clearwater, Florida Office Networks
A Microsoft-certified Partner computer support company with a large team of Cisco CCIE network infrastructure consultants and Apple certified consultants, Progent provides urgent assistance and affordable remote consulting to Clearwater, FL businesses for a wide range of computer technologies including:
Support Delivery Options Available for Clearwater, Florida Companies
Progent has a variety of options for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering IT support is based on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Contact Center Support Model promotes fast support, comprehensive service documentation, consistent follow-through, and tight cost control across a range of network support delivery modes that include online repairs, in-person help, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and repair network issues without the expense or time loss of on-premises service visits. The background of Progent's IT engineers allows them to handle the majority of IT problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible registration process for new customers to address emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting expertise.
- On-site Support
Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to give small businesses the optimal solution: hands-on support technicians when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The response time for in-person support calls is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more about how to sign up for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most issues. To learn more, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize businesses affordable access to enterprise-class consultants who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, high availability it system consulting, virtual server solutions, plus configuration, programming and training for small business software such as financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects such as office moves and major software upgrades, extended projects like business reporting software development and customization, database application development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services like data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for key business applications such as Microsoft Exchange Server and SQL Server in order to provide small businesses with greater levels of reliability, protection, and performance than is possible with the class of in-house data center that is achievable for the majority of small businesses. Since Progent utilizes the same data centers that host the gear of some of the world's largest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure required for world-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and service packs stay updated, protection and efficiency is continually tracked, and systems and data files are consistently backed up and available for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's servers in a setting that not only provides the top level of dependability and scalability but that is also simple for customers to migrate to a different service provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow small businesses with mixed networks to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class reliability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered service, can handle the multi- platform and loosely standardized networks common with small companies, and keeps control of the software licenses in the client's hands so that moving to a different virtual host is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert online consulting support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises resources along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to provide centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of network security and can help with complex security programs such as SIEM solutions to help enterprises meet business standards and statutory requirements for IT information security and incident reporting.
The scope and size of Progent's consulting staff offer a powerful array of benefits to companies wishing to maximize the business value of their IT system within an affordable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the forefront of IT support, performing a wide variety of IT projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested methods for solving actual IT problems efficiently.
Read more details about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during regular working hours. Many support organizations demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids king-size bills for fast solutions. An additional benefit of by-the-minute billing is that clients won't be inclined to permit less critical issues to stay unaddressed until they become major ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by every staff member to each customer. The practice of detailing and archiving support activity results in more efficient support and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Small companies who work with freelance service providers or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and productive.
Read more details concerning Progent's knowledge transfer services.
In case your Clearwater, Florida company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).