Professional Remote Help for Clearwater, Florida Networks from Certified Engineers
Small businesses have traditionally been underserved by large IT support organizations. Many small companies permit themselves to grow overly dependent on freelance consultants or small consulting organizations who lack the size or extensive knowledge to react quickly or efficiently to technical emergencies. Still other small businesses turn to giant service firms that employ technicians taught to provide by-the-numbers fixes for ordinary issues but who are missing the experience and versatility to deal with the variety of environments and absence of standardization that characterizes small business IT systems.

Progent's proven methodology for delivering affordable and successful network support to small businesses has made Progent among the top Microsoft-certified network consulting organizations in the country. Progent has provided remote help to businesses in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house network service personnel. Co-sourcing can cut costs and minimize technical risks for big projects like software programming, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to help your company to plan and implement your cloud computing strategy.

Core IT Areas Serviced by Progent for Clearwater, Florida Office Networks
As a Microsoft-certified Partner IT service firm with a large team of Cisco CCIE network consultants and Apple certified consultants, Progent offers emergency troubleshooting and affordable online consulting to Clearwater, FL businesses for a broad array of information technologies including:

Service Delivery Alternatives Available for Clearwater, Florida Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, and network management outsourcing. Progent's model for providing network support is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Contact Center Service Model promotes fast response, thorough activity records, reliable follow-through, and tight cost monitoring across an array of IT support delivery alternatives that include online troubleshooting, onsite help, and top-tier consulting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help clients to analyze and fix hardware and software problems without the cost or time loss of on-premises service visits. The experience of Progent's network engineers allows them to handle the majority of network problems quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to accommodate urgent network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's remote computer support expertise.

  • On-site Support
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online support engineers to give small businesses the best of both worlds: in-person service professionals when you need them plus the remote help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for in-person service visits is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more concerning how to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, see Help Desk Services.

  • Help Desk Co-management Services
    Progent’s shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's pool of certified desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. For details, see Progent’s Co-managed Help Desk services.

  • Consulting Services
    Progent provides small businesses affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network security engineering, high availability network engineering, virtualization solutions, plus configuration, customization and training for small business software such as accounting, operations, business analytics, CRM, and productivity suites. Progent can help with one-shot projects including site relocations and major software migrations, extended initiatives like upgrading an older ERP system to a modern Microsoft Dynamics or Dynamics 365 package, database application development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response like disaster recovery and virus removal.

  • Network Infrastructure Expertise for Telecommuters
    Progent can assist small and mid-size companies to design, deploy and troubleshoot the network infrastructure to support a remote workforce. Aspects of network infrastructure for which Progent's consultants can provide assistance include secure and convenient VPN tunnel connectivity, VDI desktop platforms, router setup, Wi-Fi network planning and implementation, and reliable Internet connectivity. To find out about Progent's infrastructure consulting services for telecommuters, visit infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's production servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is also convenient for customers to migrate to another support provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that allow companies with mixed environments to benefit dramatically on the expense of hardware, infrastructure support, and network administration while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can support the mixed- platform and loosely standardized networks typical of smaller businesses, and retains control of the software in the customer's possession so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online support to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Clearwater, Florida Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise network support allow small businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed service organizations or freelance engineers.

Working with Progent's Experts allows your company to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT services, smaller businesses sometimes rely heavily on independent consultants. Although freelance support engineers have lower overhead than more substantial support organizations and can afford to charge nominally lower rates, they are frequently spread too thin to respond quickly to urgent network problems. If a freelance consultant is occupied with another customer, sick, on travelling, or in class, the absence of backup staff may require your company to wait for help during a crisis. As your small business expands, network unavailability or problems with critical programs become more costly. The dollars you thought you were saving on an independent consultant can be eaten up quickly because of lost productivity. Also, when independent engineers confront new problems, the lack of a big engineering team to count on for advice requires them to learn with the meter running while your business ends up with the bill for their continuing education.

  • Have Access to Experts in Sophisticated IT Issues
    Many small service firms or freelance engineers specializing in small company network support are capable of providing connect-the-dots fixes but lack the seasoning to work efficiently with complicated IT configurations with mixed platforms, many locations, Voice over IP systems, mobile workers, integrated financial and analytical applications, eCommerce, and specialized business applications. Progent's experience with global companies and Progent's large staff of specialists can benefit your company because big-company networks are inherently complicated, integration issues require thorough knowledge in numerous technical disciplines, and achieving an acceptable level of robustness, reliability, and protection calls for enterprise-tested best practices.

  • Create a Firm Basis for Growth
    Small businesses often begin with a network implemented on a shoestring budget. Lacking a strong architecture, a sequence of band-aid fixes often get tossed onto of a weak structure. As a business evolves, reliability and scalability issues can hinder the success of the business. Such environments require thorough evaluation, intelligent strategic planning, and broad-based experience to upgrade to an IT infrastructure that will act as the reliable foundation to handle current business requirements and ease downstream expansion.

  • Partner with Solution Finders, Not Resellers
    Smaller businesses need direction and insight to work through an increasingly complex maze of IT options available for accelerating business growth and improving productivity. They do not need an IT engineer or service firm that tries to promote products. Progent avoids conflicted motives by not selling any products. Progent offers services and expertise only. This allows Progent to match consulting services with the genuine interests of clients. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is built around a preselected vendor instead of being driven by the true requirements of a small business.

Get in Touch with Progent
If your Clearwater, Florida company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    • Les Kent has a 35-year history of successful network integration, business administration, sales, and operations. He has shown a talent for developing elegant IT solutions in his roles as as a system architect, software developer, project manager, deployment consultant, and problem solver for small companies, start-ups, and major corporations.

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    For businesses that have a mix of Mac and Windows desktops, there exist two basic alternatives for running Windows-only software on macOS or OS X: remote access to an actual Windows computer or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection for Apple Mac enables you to connect an Apple Mac to a networked Microsoft Windows-powered PC to use Windows programs and access network resources. Virtual PC for Mac emulates Microsoft Windows on a Mac computer so that you can run Microsoft Windows applications directly. Progent's Mac technology support experts can assist your organization to maintain these solutions for running Microsoft Windows programs on your Apple Macs and can in addition assist you to assess and install third-party products for Windows PC emulation.

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    Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2003 upgrade plan that avoids productivity disruption, reduces long-term support demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-location upgrades, Progent offers the knowledge and experience to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and design offerings include assistance with the configuration of third-party add-ons to Exchange Server 2003 that are best aligned to your business needs.

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    Exchange 2013 includes significant improvements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations as well as a revamped structure. These improvements favorably impact key IT areas including manageability, availability, security and compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and rollout plan, and train your IT staff to manage your Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Exchange 2013.

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    Progent offers nationwide remote phone support and troubleshooting services for businesses who run Apple Mac networks or whose IT systems include a combination of Mac with Microsoft technology. Progent's experts offer Apple macOS and Mac OS X clients a variety of services such as desktop support, migration to the current edition of OS X from other earlier editions of macOS and Mac OS X, plus help with Apple macOS and OS X applications. Progent's specialists in Apple technology can also assist you with iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Remote IT help provides optimum leverage for your information technology budget by extending client efficiency and shortening the time billed for network repair services. Advanced remote support tools and experienced service specialists and engineers allow Progent to solve most IT issues without wasting time and expense by traveling to your location. In the vast majority of situations your IT issues can be remediated by telephone or through a mix of telephone support and remote access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP premier security professionals to assist with the most challenging system issues.

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    Progent's Microsoft-certified experts can provide computer support and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent’s support professionals can show you how to plan, deploy, troubleshoot and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

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    Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive backgrounds assisting small and mid-size businesses to reduce network downtime by offering affordable online consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability network infrastructure, backup/restore systems, and non-disruptive system maintenance. Progent’s business continuity experts can help you to plan and test a sensible business continuity plan that aligns with your business goals and budget. Progent’s disaster recovery specialists can help you to design, deploy, and support resilient technologies such as redundant Internet access, virtualization, clustering, network load balancing, transparent online backup, and multi-location hot backup centers.

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    Dynamics GP 2015 R2 (formerly Great Plains) features a new design that enhances cloud integration, supports the most popular smart phones and tablets, allows one-time sign-on with Microsoft Azure AD, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also simplifies management reporting, includes nine new Workflows, extends the Web Client, and delivers over 100 enhancements to its library of applications. Progent's Microsoft-certified consultants have the broad knowledge and experience to address the critical technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will maximize the business value of your investment in this mission-critical platform.

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    Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability either to defend against ransomware or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information about your current antivirus tools and backup procedures, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery system that minimizes your vulnerability to a ransomware attack and aligns with your company's needs.

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    Progent can assist your organization in any phase of your upgrade to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 for hosting Exchange; designing high availability architecture for a local, cloud-based or hybrid environment; migrating mailboxes; planning and configuring Windows Hyper-V; configuring hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and configuring Outlook clients.

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