Immediate, Low-cost Online Computer Network Technical Support for Clearwater, Florida Small Companies
For more than two decades, Progent has specialized in delivering world-quality IT support to customers who have small-company IT budgets. Progent has developed a unique support solution that includes a streamlined, seamless virtual office network, sophisticated remote repair tools, a substantial team of consultants certified in a wide array of IT practice areas, a Help Desk Call Center service model that promotes responsiveness and guarantees follow-through, a global group of remote support experts, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture focused on solving technical problems in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent offers co-sourcing support to supplement the skills of your in-house IT service group. This can save money and minimize technical risks for major projects like application design and development, business continuity preparedness, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer access to certified experts to help your company to design and implement your cloud strategy.

Main Practice Areas Supported by Progent's Consultants for Business Networks in Clearwater, Florida
Progent's nationwide team of industry certified experts provides help for virtually all facets of information technology used by businesses of any size. Practice areas supported by Progent in and around Clearwater include:

Service Delivery Alternatives for Clearwater, Florida Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive activity documentation, reliable follow-through, and strict cost monitoring across an array of network service delivery alternatives that include online troubleshooting, on-premises help, and high-end consulting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can help customers to analyze and fix network issues without the expense or delay of travel for onsite support calls. The background of Progent's IT engineers makes it possible to resolve most IT issues rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for new customers to accommodate emergency network problems and Progent charges per minute with no startup charges or time minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's online network troubleshooting expertise.

  • On-site Support
    Progent offers on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: on-premises support technicians when you require them plus the on-line help of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning how and why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, refer to Help Desk Services.

  • Help Desk Co-management Services
    Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting. For details, see Progentís Help Desk Co-management services.

  • Consulting Services
    Progent offers small companies affordable access to world-class consultants who can provide assistance with vital technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network protection engineering, non-stop it system engineering, virtual server solutions, plus integration, programming and training for small business software including accounting, ERP, business analytics, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and major system upgrades, longer term projects such as customizing an older ERP platform to a modern MS Dynamics 365 package, database application programming and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system management, or urgent services like disaster recovery and malware removal.

  • Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and medium-size businesses to plan, set up and debug the network infrastructure to support work-from-home employees. Areas of network infrastructure where Progent's experts offer assistance include secure and efficient VPN tunnel connectivity, VDI desktop platforms, router configuration, Wi-Fi network planning and deployment, and reliable Internet access. To learn about Progent's infrastructure support services for a remote workforce, visit network infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small organization's servers in a setting that not only delivers the highest level of availability and extensibility but that is also simple for clients to transfer to a different support provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is built around tested virtual server technologies that permit small businesses with mixed networks to save significantly on the expense of capital equipment, system maintenance, and network management while achieving world-class reliability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can support the multi- OS and non- standardized environments typical of small companies, and retains ownership of the licenses in the customer's hands so that moving to a new virtual host is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote support to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their networking hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Clearwater, Florida Small Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate IT support enable small businesses to sidestep the problems associated with over dependence on thinly staffed service organizations or independent engineers.

Teaming with Progent's Experts enables your business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT support, small companies often rely excessively on freelance engineers. Though individual service providers have lower overhead than larger support organizations and can typically charge nominally smaller fees, individuals are often too busy to react rapidly to critical problems. If a freelance engineer is busy with different client, sick, on vacation, or in class, the lack of backup staff may require your business to wait for help during an emergency. As your small business expands, network unavailability or difficulties with critical applications get more expensive. The money you believed you were conserving on a freelancer can be eaten up quickly because of lower output. Also, when freelance consultants confront new problems, the unavailability of a big consulting group to fall back on for advice forces them to train on the job while your business ends up footing the bill for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated Network Solutions
    Many smaller support organizations or independent engineers who concentrate on small business network consulting are capable of delivering routine fixes but don't have the experience to work cost-effectively with complex network infrastructures with a variety of operating systems, many locations, Voice over IP implementations, mobile clients, integrated financial and analytical applications, data-driven web sites, and specialized business software. Progent's background with global companies and Progent's extensive team of experts can benefit your small business because big-company environments are characteristically complex, support issues demand thorough knowledge in numerous technical areas, and achieving an acceptable degree of robustness, reliability, and protection requires industry-proven leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically start with a network cobbled together on a shoestring budget. Without a solid basis, a series of ad hoc repairs often get piled on top of a marginal structure. As a company grows, reliability and scalability problems can hinder the productivity of the organization. Such networks need proper evaluation, smart strategic analysis, and broad-based expertise to migrate to a network environment that will act as the solid foundation to handle critical business needs and ease downstream growth.

  • Team with Solution Consultants, Not Resellers
    Smaller businesses need direction and education to work through an increasingly complicated maze of technology options available for enabling business growth and improving productivity. Businesses do not need an IT engineer or support organization that tries to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent offers services and expertise only. This allows Progent to match consulting services with the genuine interests of clients. Combining network support and product selling can lead to a conflict where the recommended solution is built around a preselected vendor rather than being based on the actual needs of a small business.

Get in Touch with Progent
In case your Clearwater, Florida business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Cisco-certified network experts can show you how to create an affordable, high availability Internet connection solution that can deliver 24x7 Internet connectivity via a wide array of fault tolerant Internet access technologies including non-stop BGP, transparent fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert professionals to help you apply the most current techniques for high availability Internet connections to implement a cost-effective, fully redundant Internet network with automatic failover and other capabilities to deliver fault tolerant Internet connections.

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