Low-cost Computer Support from Microsoft and Cisco certified Consultants for Companies in Clearwater, FL
By offering world-class know-how whenever you require it, providing specialized expertise for critical applications, providing high-value services like virtual server hosting, invoicing only for services delivered, and charging no sign-up or retainer fees for standard services, Progent allows your company to increase the business value of your It network and minimize support costs. Progent recognizes that network protection, dependability, and performance are as important to small companies as to large corporations but that small companies don't have the leverage to spend heavily in computer networks and internal support staffs. Progent's basic competitive advantage is that no IT support organization can match Progent's ability to provide the network support your company needs when you require it and at a cost you can afford.
For larger businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network support personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application design and development, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can in addition offer access to certified experts to help your company to design and execute a sensible cloud strategy.
Core Products and Technologies Supported by Progent for Businesses in Clearwater, Florida
Progent offers the support of qualified consultants for all facets of network technology found in small and midsize organizations. Technologies supported by Progent's consultants include:
Support Delivery Alternatives for Clearwater, Florida Companies
Progent has a selection of options for providing small companies with affordable IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing computer support is based on the Call Center operational structure common to big IT support groups. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive service records, reliable follow-up, and strict expense monitoring across an array of IT service delivery options that include remote troubleshooting, on-premises help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist clients to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises support visits. The experience of Progent's IT engineers allows them to handle most network problems rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-based registration procedure for new customers to address emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out more details concerning Progent's remote network support services.
- Onsite Support
Progent offers onsite computer support for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service experts to deliver small and midsize companies the optimal solution: on-premises support professionals when you need them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The wait time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning why to register for Progent's in-person computer support services.
- Phone Support
Progent's Contact Center Services are intended for small and midsize companies who require fast and reliable access to an online Helpdesk with effective phone support, online repair tools, and sufficient technical strength for full escalation. Since small and midsize businesses usually have tight information technology budgets and can provide little executive attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that small business computer systems stay up and running. Learn more about Progent's Help Desk Call Center outsourcing services.
- Consulting Services
Progent provides small businesses affordable access to world-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, non-stop network consulting, server virtualization solutions, plus integration, programming and support for small business programs including financials, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office relocations and massive software upgrades, extended initiatives such as business information application development and customization, relational database software programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services like disaster recovery and malware cleanup.
- Application Hosting
Progent can host vital applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is possible using the class of in-house data center that is practical for most small and midsize companies. Since Progent uses the same facilities that support the equipment of some of the planet's largest IT organizations, Progent can eliminate the expense of creating and maintaining the systems needed for world-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and revisions stay current, security and efficiency is constantly tracked, and systems and data files are consistently archived and ready for full and rapid recovery. Learn more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small company's production servers in an environment that not only delivers the highest level of dependability and expandability but that is also easy for clients to migrate to another support firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow companies with multi-vendor environments to benefit dramatically on the expense of hardware, system support, and IT administration while achieving world-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the mixed- platform and non- standardized environments common with small businesses, and keeps control of the software in the customer's possession so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert online consulting to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a company-wide view of network security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government mandates for IT data protection and incident reporting.
The breadth and depth of Progent's consulting staff bring a unique set of advantages to customers trying to increase the business value of their IT network within a reasonable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the forefront of IT service, executing a broad variety of technical tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This ensures that you get not just world-class technical help, but also a support engineer with proven methods for solving real-world network problems efficiently.
Learn additional information about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you are charged just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major invoices for quick fixes. An additional advantage of granular billing is that clients are not tempted to allow incipient issues to fester until they become big problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by each consultant to each client. The discipline of detailing and organizing support activity allows more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has little competition. Small companies who work with freelance service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and productive.
Learn more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Clearwater, Florida company wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).