Clearwater, FL Remote Support from Certified Network Service Experts
Progent's computer network tech support services can deliver your Clearwater, FL company affordable and dependable support from enterprise-class technical experts. By delivering network support help when you need it, providing specialized knowledge for line-of-business technologies, offering value-added services such as automated server monitoring, and charging only for support you use, Progent offers your Clearwater, Florida business an economical solution for optimizing the productivity of small office information systems. Whether you run an on-premises system, connect to cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for businesses to build and maintain a reliable and safe information system and to benefit from quick access to the skilled support ordinarily available only to enterprises who are able to set up a sizeable internal information technology organization.

For mid-size and large companies, Progent offers co-sourcing and project management support to add to the subject matter expertise of your in-house IT service staff. This can cut costs and help meet schedules for big IT initiatives such as application design and development, business continuity planning and testing, security audits, office consolidations, or technology migrations.

Progent can in addition offer access to accredited experts to help your company to design and implement your cloud computing strategy.

Core Products and Technologies Supported by Progent for Business Networks in Clearwater, Florida
Progent's team of industry certified engineers offers support for all facets of information technology used by businesses of all sizes. Practice areas supported by Progent in Clearwater include:

Service Delivery Alternatives Available for Clearwater, Florida Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, and IT administration. Progent's paradigm for providing IT support services is built on the Help Desk structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes rapid support, thorough service records, consistent follow-through, and strict expense monitoring across a range of IT service delivery modes that include online troubleshooting, onsite support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can help customers to analyze and repair network issues without the expense or time loss of in-person service calls. The experience of Progent's IT consultants makes it possible to handle the majority of IT issues rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out more details concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent provides on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to give small companies the best of both worlds: onsite support technicians when you need them as well as the remote help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The wait time for on-site support calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more details about how to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. For details, see Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics. For more information, see Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class consultants who can provide help with critical technologies including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for's NodeZero threat assessment products, network security engineering, non-stop network engineering, virtualization strategies, plus configuration, programming and training for small business programs such as accounting, ERP, business analytics, sales automation, and productivity packages. Progent can help with short-term projects including office relocations and major software migrations, longer term initiatives like customizing an older MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, relational database software development and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system management, or urgent services like disaster recovery and malware removal.

  • Infrastructure Support Services for an At-Home Workforce
    Progent can help small and mid-size companies to plan, set up and troubleshoot the network infrastructure needed to support work-from-home employees. Areas of network infrastructure for which Progent's experts can provide guidance include secure and efficient VPN connections, VDI desktop platforms, router setup, Wi-Fi LAN design and implementation, and robust Internet connections. For details about Progent's infrastructure consulting services for telecommuters, visit network infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small company's production servers in an environment that not only provides the highest degree of availability and extensibility but that is in addition simple for customers to transfer to a different service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered solution, can handle the multi- platform and non- standardized networks common with smaller businesses, and retains ownership of the software licenses in the client's hands so that migrating to a different virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online consulting support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of network security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory requirements for network data security and incident reporting.

The breadth and size of Progent's consulting team bring a powerful array of benefits to customers wishing to maximize the productivity of their IT system within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the front lines of network service, executing a wide range of technical tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This ensures that you get not only world-class technical help, but also a consultant with field-tested approaches for solving actual network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for phone support and on-premises help by the minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for services delivered during normal working hours. Many service organizations impose large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with king-size bills for quick solutions. Another advantage of by-the-minute pricing is that customers will not be tempted to allow minor problems to fester until they become major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation given by every staff member to each client. The discipline of detailing and archiving service records results in more effective service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Small companies who work with independent consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

Contact Progent
In case your Clearwater, Florida business wants to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.

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    For medium-size companies who need network consulting services, Progent offers a variety of options including local help, on-line assistance, phone-based Call Center, 24x7 support with remote system monitoring, temporary staffing, business relocation services, application programming, and expert consultation. For midsize businesses in California or other areas covered by Progent's field engineers, Progent offers expert onsite support for solving network issues quickly and economically.

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    Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the rapid development of a new generation of high-end programs that can provide your business a critical competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET environment.

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    Progent's Microsoft-certified Windows Server 2019 consultants can help your company to design and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 offers major improvements in scale, speed, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.

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    The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more performance than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-premier CCIE network experts can assist your company to manage your current PIX or Cisco ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, optimize, administer and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

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    Server proliferation puts pressure on IT budgets and administrative resources. Server reduction via a virtual architecture offers lower TCO of servers and faster return on investment, more efficient utilization of servers, streamlined operations, increased network availability, and easier manageability. Typical usage scenarios for virtual servers include resource consolidation, low-cost platforms for line-of-business legacy applications running on obsolete operating systems, and affordable isolation of program development or evaluation systems from production systems.

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.

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    Cisco's security and offsite connection technology for small organizations represent a comprehensive line of manageable security products to help protect your local and remote network infrastructure. Cisco's VPN line includes routers, firewalls, intrusion detection systems and VPN appliances. Progent's professional consulting staff includes experienced engineers with Cisco CCIE and CCNP qualifications who are able to help your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security technologies that fit most closely with your business goals.

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    Progent has put together two low-cost service packages intended to enable small companies to receive a professional security evaluation from a certified security engineer. With Progent's External Network Security Inventory Scan, a security engineer administers a comprehensive test of your network from outside your firewalled perimeter to determine possible weaknesses in the security profile you expose to the outside world. With Progent's Internal Security Inventory Checkup, an engineer executes a network scan from an authorized machine within your firewall to assess your exposure to internal assaults. The two security inventory services are configured and run from a protected remote location.

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    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, at the forefront of IT service, performing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for using technical knowledge to solve actual IT problems efficiently.

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