Affordable Computer Troubleshooting from Microsoft certified Professionals for Businesses in Clearwater, FL
By offering world-class know-how when you need it, providing in-depth expertise for key applications, offering high-value services like virtual server hosting, invoicing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to increase the competitive value of your information network and cut support costs. Progent recognizes that information system security, reliability, and efficiency are just as critical to small businesses as to major enterprises but that smaller organizations lack the leverage to invest heavily in computer technology and in-house service staffs. Progent's fundamental competitive advantage is that no IT consulting firm can match Progent's ability to provide the network support your company requires whenever you need it and at prices you can justify.
For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the technical skills of your in-house network support personnel. This can reduce expenses and help meet schedules for big projects such as application programming, disaster recovery planning, security evaluations, office consolidations, or technology migrations.
Progent can also provide access to accredited experts to help your company to plan and execute a sensible cloud computing strategy.
Primary Practice Areas Supported by Progent for Office Networks in Clearwater, Florida
Progent offers the support of accredited experts for all facets of business network technology found in small and midsize organizations. Technologies supported by Progent include:
Support Delivery Alternatives for Clearwater, Florida Companies
Progent has a selection of options for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and IT administration. Progent's model for providing network support services is built on the Call Center structure familiar to big IT support groups. Progent's Contact Center Support Model ensures fast response, comprehensive service records, reliable follow-up, and tight cost control across an array of IT support delivery options that include online repairs, on-premises support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine online support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can assist customers to analyze and fix network problems without the expense or time loss of on-premises support visits. The background of Progent's network consultants allows them to resolve the majority of IT issues rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based signup process for first-time customers to address emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's remote computer support services.
- On-site Support
Progent provides on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote service experts to give small companies the ideal combination: on-premises support professionals when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for on-site service visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more concerning why to register for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable availability of world-class consultants who can provide help with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, high availability network consulting, virtualization solutions, plus integration, customization and support for business programs such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can help with one-time projects such as site moves and major system upgrades, longer term projects such as business reporting application programming and customization, database software programming and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network administration, or emergency response like disaster recovery and malware removal.
- Application Hosting
Progent can host vital business applications like Exchange and SQL Server to provide small and midsize companies with greater degrees of reliability, protection, and performance than is feasible using the type of in-house data center that is achievable for most small companies. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can save you the expense of building and managing the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions remain current, protection and efficiency is continually tracked, and systems are regularly archived and available for full and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's production servers in an environment that not only delivers the highest level of availability and expandability but that is in addition convenient for customers to migrate to another service provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit companies with mixed networks to save dramatically on the expense of hardware, system maintenance, and network management while getting enterprise-class dependability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed service, can handle the mixed- platform and non- standardized networks common with small companies, and retains ownership of the software in the client's hands so that moving to a new virtualized host is fast, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers advanced remote support to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of network security and can help with advanced security programs such as SIEM solutions to help companies meet industry guidelines and statutory mandates for network information protection and incident reporting.
The breadth and depth of Progent's engineering staff bring a unique array of advantages to customers wishing to increase the business value of their IT system within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, in the trenches of IT support, executing a wide variety of technical tasks for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This means that you get not just expert technical help, but also a consultant with field-tested methods for fixing actual IT problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no sign-up charge and asks no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids king-size bills for fast solutions. Another advantage of granular invoicing is that clients will be less inclined to permit minor issues to stay unaddressed until they grow into big ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by each consultant to every customer. The discipline of documenting and archiving support activity allows more efficient service and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has little competition. Small companies who utilize freelance service providers or who employ internal support personnel gain when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Learn more details concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Clearwater, Florida company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Help
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).