Low-cost Network Help from Microsoft and Cisco premier Consultants for Businesses in Clearwater, FL
By offering professional support when you need it, making available specialized knowledge for key business applications, providing high-value services like virtual server hosting, invoicing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent helps your company to increase the competitive value of your information network and minimize support expenses. Progent recognizes that network protection, dependability, and performance are as critical to small businesses as to large corporations but that smaller organizations lack the economy of scale to invest heavily in computer networks and in-house service staffs. Progent's basic competitive advantage is that no IT consulting organization can match Progent's ability to provide the network support your business requires when you require it and at prices you can justify.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the technical skills of your internal network service group. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like software development, business continuity preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can also offer the services of certified consultants to assist your company to plan and execute your cloud computing strategy.

Primary IT Areas Supported by Progent for Clearwater, Florida Business Networks
A Microsoft-certified Partner computer support firm that maintains a large group of Cisco Premier CCIE network infrastructure experts and Apple accredited consultants, Progent provides emergency troubleshooting and low-cost remote consulting to Clearwater, FL businesses for a broad array of information technologies including:

Support Delivery Options Available for Clearwater, Florida Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, and network management. Progent's paradigm for providing network support services is based on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Service Mechanism promotes fast support, comprehensive service documentation, dependable follow-up, and tight expense control across a range of network support delivery modes that include remote troubleshooting, onsite support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and repair network problems without the cost or delay of travel for onsite support visits. The background of Progent's IT engineers makes it possible to resolve most network problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for new customers to address urgent situations and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn more information about Progent's online computer support services.

  • On-site Service
    Progent provides on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: onsite support technicians when you need them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for in-person service calls is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more details about why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex issues. for more information, see Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting. For details, refer to Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with critical technologies including Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network security consulting, fault tolerant it system engineering, virtualization solutions, plus configuration, customization and support for small business programs such as financials, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as site relocations and major system migrations, longer term projects like upgrading an older ERP platform to a modern MS Dynamics 365 solution, database software development and DBA support, and web development, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system administration, or emergency services like data restoration and malware cleanup.

  • Infrastructure Expertise for Telecommuters
    Progent can help small and medium-size businesses to plan, implement and troubleshoot the infrastructure for telecommuters. Areas of network infrastructure for which Progent's experts can provide support include safe and convenient VPN connections, Virtual Desktop Infrastructure software, router integration, Wi-Fi LAN planning and deployment, and robust Internet access. To learn about Progent's infrastructure consulting expertise for at-home workers, see infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's production servers in an environment that not only provides the top degree of dependability and scalability but that is in addition convenient for customers to transfer to another support firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is built around mature virtualization technologies that allow businesses with mixed environments to save significantly on the costs of hardware, system maintenance, and network management while achieving enterprise-class dependability and an unprecedented level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can handle the mixed- platform and loosely standardized environments common with smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote consulting to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Clearwater, Florida Small Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with enterprise IT support allow small and midsize companies to sidestep the pitfalls associated with excessive dependence on thinly staffed service organizations or individual engineers.

Teaming with Progent's Experts enables your company to:

  • Avoid Excessive Dependence on Individual Consultants
    For network services, small companies often depend heavily on independent consultants. Though freelance support engineers have lower overhead than more substantial support organizations and can afford to bill nominally lower fees, they are often too overworked to respond rapidly to urgent situations. If an independent engineer is busy with another customer, sick, on travelling, or in training, the lack of backup personnel may require your company to go without help in case of a crisis. The more your company grows, network downtime or difficulties with line-of-business applications get more costly. The dollars you thought you were saving on an independent consultant can be eaten up fast because of lower output. Also, when freelance engineers confront new technologies, the lack of a large consulting group to fall back on for advice forces them to learn in place while your organization ends up footing the costs for their ongoing training.

  • Gain Access to Experts in Advanced Information Technology Issues
    Many smaller service organizations or independent consultants who concentrate on small company network consulting may excel at delivering connect-the-dots fixes but don't have the background to work cost-effectively with complex IT environments that have a variety of operating systems, multiple locations, VoIP implementations, remote workforces, integrated accounting and operational applications, eCommerce, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive group of experts can be valuable to your company because enterprise environments are by nature complex, integration problems demand thorough knowledge in numerous technical disciplines, and achieving a high level of stability, availability, and protection calls for enterprise-proven best practices.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Without a strong basis, a series of ad hoc fixes often get tossed on top of a marginal structure. As a business evolves, reliability and scalability problems can obstruct the success of the business. These environments need thorough assessment, intelligent business planning, and in-depth experience to upgrade to a network infrastructure that will provide the solid foundation to handle current business requirements and ease future growth.

  • Work with Solution Providers, Not Product Vendors
    Smaller businesses require direction and insight to navigate through an ever more complex maze of IT options available for accelerating growth and enhancing efficiency. They do not need an IT engineer or support organization that attempts to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent sells consulting and services exclusively. This permits Progent to align consulting support with the real interests of clients. Mixing IT support and product selling can result in a situation where the recommended solution is built around a preselected technology instead of being based on the actual needs of a client.

Get in Touch with Progent
If your Clearwater, Florida company needs to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Data Center engineers can show you how to select high availability data centers that meet the particular requirements of your company. Fault tolerant colocation sites are especially attractive to small companies because of their affordability and simplified logistics in comparison to taking a do-it-yourself approach. Attempting to design an on-site data center that offers even a basic level of fault tolerance is too costly for the majority of small organizations. Progent can show you how to reap all the advantages of high availability data centers and fault tolerant colo sites by providing a full range of engineering and support services.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Altaro VM Backup offers small and mid-size organizations a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud environments and also supports low-cost backup to Microsoft Azure storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your Recovery Point Objective, military-grade encryption, granular restore capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and for vCenter for handling large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is an Altaro partner and offers a wide range of consulting services to help you to plan, install, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software.

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    Cisco's Catalyst family of wireless controllers streamline the administration of Wi-Fi networks by unifying the configuration and management of Wi-Fi APs, tuning Wi-Fi performance by limiting the effect of radio frequency congestion, enhancing Wi-Fi availability with fast auto-failover, and hardening data security by identifying cyber threats and analyzing network traffic according to user type and location. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controllers to manage wireless networks of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth transition to Cisco's latest wireless controller solutions.

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    Exchange 2013 incorporates major improvements to the functionality of Exchange 2010 and introduces important new features plus a redesigned architecture. These improvements favorably impact key areas including ease of administration, high availability (HA), security, cost of ownership, collaboration, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential business benefits of migrating to Exchange Server 2013, design a cost-effective test and deployment strategy, and educate your IT team to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing online consulting and support and management for Microsoft Exchange Server 2013.

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    Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and repair a network-wide move to 64-bit server and desktop operating systems and applications. Progent can help you pilot your 64-bit infrastructure to verify that it supports all of the key 32-bit applications which you want to retain as well as the latest 64-bit editions of software you plan to install.

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    Fortinet next-generation firewalls are leaders in delivering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet firewall experts can assist your business to integrate your Fortinet FortiGate firewalls to protect all your IT assets at the network perimeter, within the data center, at branches, and in the cloud.

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    Progent believes that a well architected and executed network can be a vital piece for accelerating any firm's growth, and Progent follows this belief in our own system environment. Progent has created a fault-tolerant virtual office network that allows Progent's staff engineers and certified contractors to offer fast and effective support, collaborate easily on sophisticated projects, and gain from career and personal maturity by acting as a member of an exciting business ethos of self motivation and independence.

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    Microsoft Virtual Server, run on the Microsoft Windows Server 2003 operating system and based on software originally produced by Connectix, provides the power necessary to carry out server consolidation, application upgrade, and server isolation tasks via virtualization techniques in an enterprise-ready computing network with high expandability, manageability, and reliability. Microsoft has aimed Virtual Server 2005 at companies who want to enhance ROI in application development and testing, migration from outdated mission-critical applications, and server consolidation. Progent's skilled Virtual Server experts can assist your company to evaluate and integrate Microsoft Virtual Server.

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    Progent can help your business in any and all facets of your migration to Exchange 2016 such as planning high availability architecture for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; specifying storage capacity required for your VMs, mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.

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    Microsoft Small Business Server is a low-cost collection of essential servers that provides the foundation for a feature-rich but manageable IT network. The IT demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a computer support expert with hands-on experience designing and integrating seamless, end-to-end business technology solutions. Progent's Small Business Server consultants have an average of over a decade of experience supporting computer systems powered by Microsoft products. This background assures you success in deploying, managing, and troubleshooting network solutions that incorporate the Microsoft SBS Server package of servers and productivity software.

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    For replies to frequent enquiries about becoming employed by Progent, see Employment at Progent FAQs.

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    Progent's ProSight Active Security Monitoring (ASM) incorporates next generation behavior-based analysis tools from SentinelOne to guard endpoint devices and servers and VMs against familiar as well as new ransomware crypto-worms like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

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    Progent can provide expert online consulting services to help organizations connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize physical resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.

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    Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered endpoints.

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