Fast, Low-cost Online Computer Network Help for Clearwater, Florida Small Businesses
For more than two decades, Progent has focused on providing enterprise-class computer support services to clients with small-business budgets. Progent has built a unique support system that includes a streamlined, tightly connected virtual office infrastructure, sophisticated online repair technology, a substantial pool of engineers accredited in a broad array of IT disciplines, a Call Center operational structure that promotes efficiency and guarantees follow-through, a global team of on-line service professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to fixing network issues in the shortest time and at the least cost to customers.
For mid-size and large companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network service personnel. This can cut costs and minimize technical risks for major IT initiatives such as software design and development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to accredited experts to assist your company to plan and implement a sensible cloud computing strategy.
Primary Technical Areas Supported by Progent for Business Networks in Clearwater, Florida
Progent's nationwide team of industry certified experts provides support for all aspects of information systems used by businesses of all sizes. Technologies served by Progent in Clearwater include:
Service Delivery Options Available for Clearwater, Florida Companies
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, and IT administration. Progent's model for providing IT support is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Service Model promotes rapid response, comprehensive service records, consistent follow-up, and tight cost monitoring across a range of network support delivery modes that include online troubleshooting, on-premises support, and high-end consulting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help customers to analyze and fix network problems without the cost or delay of on-premises support calls. The experience of Progent's IT consultants allows them to handle most IT issues rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup procedure for new clients to accommodate urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's online computer support expertise.
- Onsite Service
Progent offers on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online service engineers to deliver small and midsize businesses the best of both worlds: onsite service professionals when you require them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for in-person service visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details concerning why to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues. For details, see Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital technologies such as
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security consulting, non-stop network design, virtualization solutions, plus configuration, customization and support for small business software including financials, ERP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and massive software upgrades, extended projects like business analytics software programming and customization, database application programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services such as data restoration and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's servers in an environment that not only delivers the highest level of availability and expandability but that is also easy for customers to migrate to a different service firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtualization techniques that permit businesses with mixed networks to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered solution, can support the mixed- platform and loosely standardized environments common with small companies, and keeps control of the software licenses in the client's hands so that moving to a new virtualized system is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide advanced online consulting support to help companies of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on network security and can assist with advanced security programs like SIEM solutions to help enterprises meet business guidelines and statutory requirements for network data security and incident reporting.
The breadth and depth of Progent's engineering staff offer a powerful array of benefits to customers wishing to increase the business value of their information system within an affordable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the front lines of network support, performing a wide variety of IT tasks for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not just expert technical help, but also a support engineer with field-tested methods for fixing actual IT problems rapidly.
Find out more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity eliminates big invoices for fast fixes. An additional benefit of by-the-minute billing is that clients will not be tempted to permit incipient issues to stay unaddressed until they grow into major ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation given by every staff member to each client. The discipline of documenting and archiving service activity results in more efficient service and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small companies who utilize independent service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.
Find out more concerning Progent's knowledge transfer services.
If your Clearwater, Florida business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Online Network Support
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).