Fast, Low-cost Online Network Help for Clearwater, Florida Small Companies
For more than twenty years, Progent has focused on providing world-quality network support services to clients who have small-company budgets. Progent has built a unique service solution that features a low-overhead, seamless virtual office infrastructure, custom remote repair technology, a substantial team of engineers accredited in a wide range of IT practice areas, a Help Desk Call Center operational structure that maximizes responsiveness and ensures follow-through, a worldwide group of on-line troubleshooting experts, in-person service availability for the majority of most zip codes in the U.S., and a company culture committed to fixing network issues in the least time and at the least cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT service team. Co-sourcing can cut costs and minimize technical risks for major projects such as application development, business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to accredited experts to help your business to plan and implement a sensible cloud computing strategy.

Primary Practice Areas Supported by Progent for Business Networks in Clearwater, Florida
Progent's group of industry certified consultants offers assistance for all facets of information technology deployed by companies of any size. Practice areas supported by Progent in Clearwater include:

Support Delivery Options Available for Clearwater, Florida Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, and IT administration. Progent's model for providing network support services is built on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Support Model promotes fast response, comprehensive service records, dependable follow-through, and strict expense monitoring across an array of network support delivery options that include remote repairs, in-person support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of in-person service calls. The experience of Progent's network consultants allows them to resolve the majority of network issues rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based registration process for first-time customers to accommodate urgent situations and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's remote network troubleshooting services.

  • On-site Service
    Progent offers onsite computer assistance for registered clients in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize companies the ideal combination: in-person service professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The wait time for on-site service calls is typically under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details concerning how and why to register for Progent's in-person network support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, visit Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, refer to Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small companies affordable access to enterprise-class IT professionals who can provide assistance with vital technologies including Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, network protection consulting, high availability network design, virtualization strategies, plus configuration, customization and support for small business programs including financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including office relocations and massive system migrations, longer term projects like upgrading a legacy MRP platform to a modern Microsoft Dynamics 365 solution, database application development and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network management, or urgent services like data restoration and malware cleanup.

  • Infrastructure Support Services for Telecommuters
    Progent can assist small and medium-size companies to plan, configure and troubleshoot the infrastructure for offsite workers. Areas of infrastructure where Progent's consultants can deliver guidance include secure and efficient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router configuration, wireless network planning and deployment, and reliable Internet connectivity. To find out about Progent's infrastructure consulting services for telecommuters, visit network infrastructure guidance for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition easy for customers to transfer to another service firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that allow small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while getting world-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can handle the mixed- platform and non- standardized environments common with small companies, and keeps control of the software licenses in the customer's hands so that migrating to a different virtual host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online support to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Clearwater, Florida Businesses
Progent's staff size, scope of information technology skill, and experience with corporate network support allow small companies to avoid the pitfalls related to excessive reliance on thinly staffed service organizations or individual engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network support, smaller companies sometimes depend excessively on independent engineers. Although individual support providers have lower expenses than more substantial support firms and can afford to charge nominally lower fees, freelancers are frequently spread too thin to react rapidly to urgent situations. If a freelance consultant is occupied with different client, sick, on travelling, or in training, the absence of backup staff may force your business to wait for assistance in case of an emergency. As your small business grows, system unavailability or difficulties with critical programs get more expensive. The dollars you thought you were conserving on a freelancer can evaporate fast because of lower output. Also, when freelance engineers confront new technologies, the unavailability of a big engineering team to depend on for assistance requires them to learn with the meter running while your company ends up with the bill for their ongoing education.

  • Have Access to Experts in Sophisticated Network Solutions
    Many smaller support firms or freelance engineers specializing in small business network consulting may excel at providing routine fixes but don't have the experience to work efficiently with complicated network infrastructures that have a variety of operating systems, multiple sites, VoIP systems, remote workers, integrated accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide companies and Progent's large staff of experts can be valuable to your small business because big-company environments are inherently complex, integration issues require thorough knowledge in numerous technical areas, and achieving an acceptable level of robustness, availability, and protection requires enterprise-tested processes.

  • Create a Solid Foundation for Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Lacking a solid architecture, a sequence of ad hoc repairs often get piled onto of a weak foundation. As a company grows, stability and scalability problems can obstruct the productivity of the organization. Such networks need proper evaluation, smart business planning, and in-depth expertise to migrate to an IT environment that will provide the reliable foundation to handle current business requirements and ease future expansion.

  • Work with Solution Finders, Not Product Vendors
    Small companies need guidance and insight to work through an ever more complicated array of technology options available for enabling growth and improving productivity. They do not need a network consultant or support firm that tries to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent sells services and expertise only. This permits Progent to align consulting services with the genuine needs of customers. Mixing network support and product reselling can lead to a situation where the recommended solution is built around a predetermined technology rather than being driven by the actual needs of a customer.

Contact Progent
In case your Clearwater, Florida company wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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    System Center 2016 provides important improvements for managing hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

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    Microsoft Communications Server delivers IM and presence in an extensible, enterprise-grade solution offering advanced protection, seamless compatibility with other Microsoft software, an extendable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can realize cost savings and elevated business efficiencies, enhanced individual productivity, and stronger intellectual property protection with this simple-to-administer, fault-tolerant IM platform. Successful deployments of Microsoft Office Communications Server require careful planning and thought prior to installation. Progent's Microsoft-certified professionals can provide the expertise necessary to realize all the benefits of Office Communications Server throughout your entire organization.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows laptops and desktops.

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    Progent offers businesses of any size world-class IT remote or in-person consulting services for information systems based on Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consultants also can provide security consulting for companies varying in size from the small office to the global enterprise.

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    Progent's certified Windows Server 2022 consultants can assist your company to plan and implement a cost-effective upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that combines cloud-based Windows Server on Azure with a self-hosted installation of Windows Server 2022.

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    In addition to providing access to Microsoft Dynamics GP (Great Plains) consultants, Progent has consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, upgrade assistance, and one-on-one or group webinar training tailored to address your particular requirements. Progent's consultants also can show you how to build and maintain a protected, robust network infrastructure to support your ERP, MRP and accounting solutions.

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    Progent's ransomware experts can assist you to evaluate your ransomware defenses, remotely monitor and guard your IT environment, assist with negotiating a settlement with a threat actor, and rebuild a network damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

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    Progent's Microsoft-certified experts can provide companies of any size consulting, technical support, and application development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web-based technology for intelligently coordinating people, teams and information. SharePoint Server offers a central location for your employees or clients to access, organize, distribute and interact with relevant information, documents, and applications and to communicate with other people. SharePoint allows faster and more intelligent decisions, more effective access across groups and more economical business processes. Windows SharePoint Services connect employees, clients, teams and projects with the knowledge they've developed in a way that makes data easy to find, download and re-use. Progent's SharePoint experts can help you to manage your existing SharePoint ecosystem or upgrade to the latest release of SharePoint.

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    Progent's Ekahau-certified Wi-Fi consultants can assist your business to design, install, optimize, manage and troubleshoot a Wi-Fi solution adapted to your facilities. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF signal measurement.

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    Progent's ransomware experts can assist your business to assess your ransomware defenses, monitor and guard your IT environment, assist with negotiating a settlement with a hacker, and reconstruct an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.

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    Progent's ransomware experts can help your business to assess your ransomware defenses, monitor and guard your network, help with settlement negotiations with a threat actor, and restore an information system damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    Progent can provide the services of an accredited consultant with expertise deploying technology from the leading video conferencing/telepresence vendors including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist your company to plan, configure, upgrade, or maintain a video conferencing environment that protects your current investment and maximizes the strategic value of your IT network. Progent can also provide the expertise of infrastructure consultants able to help businesses of all sizes to create and troubleshoot a communications network that delivers the performance, reliability, protection, and scalability you need to support your telepresence environment.

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    Progent is among the most expert network consulting firms for integrating e-mail solutions based on Exchange 2000. Progent specializes in helping small and mid-size businesses get all the advantages of Microsoft Exchange 2000 under typical situations such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server administration.

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    The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can help your company to manage your current PIX or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, configure, optimize, manage and debug firewall solutions built around ASA 5500-X firewalls with Firepower Services.

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    Progent's Cisco-certified wireless integration consulting experts can assist organizations to deploy, administer, and troubleshoot Cisco wireless devices including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points as well as Cisco's Wireless Network Controllers.

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