Clearwater, FL Remote Support from Certified Network Service Professionals
Progent's computer network tech support services can provide your Clearwater, FL business cost-effective and reliable access to world-class consulting professionals. By providing IT support help when you require it, offering specialized knowledge for mission-critical applications, offering value-added services such as 24x7 network monitoring, and charging only for services you use, Progent gives your Clearwater, Florida company an affordable solution for optimizing the productivity and profitability of small-scale business networks. Whether you have an on-premises system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses to create and support a reliable and secure IT system and to have quick access to the experienced support typically available only to enterprises who are able to support a large in-house information technology organization.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal network support staff. This can reduce expenses and help meet schedules for big IT initiatives like application development, business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your business to design and execute your cloud computing strategy.

Core Practice Areas Supported by Progent for Business Networks in Clearwater, Florida
Progent offers the services of qualified consultants for all facets of information technology found in small and midsize organizations. Technologies supported by Progent's consultants include:

Service Delivery Options Available for Clearwater, Florida Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering network support services is based on the Call Center structure common to larger IT support groups. Progent's Helpdesk Service Model ensures rapid response, comprehensive activity documentation, reliable follow-up, and strict cost control for a range of network service delivery options that include remote troubleshooting, onsite help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair network issues without the cost or delay of on-premises support visits. The background of Progent's IT consultants allows them to handle most network issues quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn more details about Progent's remote computer support services.

  • On-site Support
    Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote service engineers to give small businesses the best of both worlds: hands-on support professionals when you need them plus the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software programmers. The response time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details concerning how and why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for all companies who need prompt and reliable access to an online Help Desk with efficient telephone assistance, remote repair tools, and sufficient technical strength for all needed escalation. Since smaller businesses typically are constrained by tight information technology funds and can provide scant management bandwidth for handling IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that small business computer systems stay productive. Learn more details about Progent's Contact Center services.

  • Consulting Services
    Progent offers small companies affordable access to world-class IT professionals who can provide help with vital products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security engineering, high availability network design, virtualization solutions, plus integration, programming and support for business applications such as financials, ERP, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects such as site relocations and massive software migrations, extended initiatives like management analytics software programming and support, relational database application programming and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for key applications like Exchange and Microsoft SQL in order to provide small companies with higher levels of reliability, protection, and performance than is feasible with the class of in-house data center that is realistically affordable for most small businesses. Since Progent uses the same data centers that support the gear of many of the world's largest IT organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and revisions stay updated, security and performance is constantly monitored, and systems and data files are regularly backed up and ready for full and prompt recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's production servers in a setting that not only delivers the top level of dependability and expandability but that is in addition easy for clients to transfer to another support firm or to bring internally when your situation warrants it. Progent's Private Cloud hosting is based on mature virtual server technologies that allow companies with mixed environments to save dramatically on the expense of hardware, system support, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can handle the multi- OS and loosely standardized environments typical of smaller businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote support to help organizations of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine physical resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Clearwater, Florida Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with enterprise network consulting allow small and midsize businesses to sidestep the problems associated with over reliance on thinly staffed support firms or freelance consultants.

Teaming with Progent enables your business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT support, small companies sometimes rely excessively on individual consultants. Though individual support providers have lower overhead than larger IT service firms and can afford to charge nominally lower fees, freelancers are often too overworked to react rapidly to critical problems. If an independent consultant is busy with another client, ill, on travelling, or in training, the absence of replacement staff may force your company to wait for help in case of an emergency. As your small business expands, system unavailability or difficulties with critical programs become more costly. The money you believed you were saving on a freelancer can be eaten up quickly due to lower productivity. In addition, when freelance engineers encounter new problems, the lack of a large engineering team to fall back on for help requires them to learn in place while your organization winds up footing the costs for their continuing education.

  • Have Access to Certified Professionals in Advanced Information Technology Issues
    The majority of small service organizations or freelance consultants who concentrate on small business IT consulting are capable of delivering connect-the-dots solutions but lack the experience to work efficiently with complicated IT infrastructures that have a variety of platforms, numerous locations, VoIP systems, remote workforces, interconnected financial and operational applications, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's extensive group of specialists can be valuable to your company because enterprise networks are inherently complex, support issues require thorough understanding of in many technical areas, and achieving a high degree of robustness, availability, and protection calls for enterprise-proven processes.

  • Build a Firm Foundation for Seamless Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Without a proper basis, a sequence of improvised repairs commonly get thrown onto of a marginal structure. As a company evolves, reliability and expandability issues can hinder the success of the business. These networks require proper assessment, intelligent strategic analysis, and in-depth experience to upgrade to a network environment that will provide the solid basis to meet critical business needs and ease future growth.

  • Team with Solution Finders, Not Resellers
    Small companies require guidance and insight to navigate through an ever more complicated maze of IT alternatives available for accelerating business growth and improving efficiency. They do not need an IT engineer or support firm that attempts to sell them products. Progent eliminates conflicted motives by not selling any products. Progent provides services and expertise only. This permits Progent to match technical support services with the real needs of customers. Mixing IT consulting and product selling can result in a conflict where the proposed solution is built around a preselected technology instead of being driven by the true requirements of a customer.

Contact Progent
In case your Clearwater, Florida business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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