Fast Online Support for Clearwater Florida Computer Systems
For organizations in Clearwater Florida, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to resolve the majority of network issues rapidly. This lowers immediate costs since solutions require minimal billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally with indirect costs by reducing or eliminating system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing model for remote support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you receive. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent situations where speedy. minor solutions manage to turn into large tabs. Progent's skill at disposing of problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven methodologies that ensure the highest degree of efficiency for remote engineering help and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your company's environment remotely without compromising network security.
Progent's advanced customer support database system stores detailed documentation of the support that Progent's clients have received. Progent's staff engineers have access to the records of assistance provided to every client by every engineer. This history of problems and responses is structured as a quickly searchable proprietary knowledge base that enables Progent's remote support experts to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to find the most efficient resolutions promptly.
Remote services offered by Progent to businesses in Clearwater Florida include:
Authorized MS Windows Experts
Progent's Microsoft-certified online support experts can deliver computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to help you company to install, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and certifies a person's technical skills at the expert level. Cisco CCIEs know how to handle even the most difficult issues encountered in network design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs offer excellent value since their depth of experience allows them to find solutions for problems quickly. In common instances, less qualified engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment using advanced on-line support technology to perform quick, safe, and economical diagnosis and remediation.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure appliances. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless APs deployment services, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Experts
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security services that can improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your business to recover rapidly following a damaging penetration. Security services offered by Progent cover thorough network security and compliance audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; integrating firewalls; establishing safe mechanisms for remote and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote support services to help organizations of any size connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to cover a broad array of computer technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older applications to MS Windows or Linux-powered environments. Progent's team-based approach to solving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's top enterprises. The ProSight suite of network monitoring and management services addresses all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables clients to complete major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Clearwater Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your computer users in Clearwater Florida instant access to an efficient support resource with years of experience offering phone help and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a significant enabler of business performance, and Progent's target is to fix and not simply document network issues.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based advanced consulting support and education in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and education services, go to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Clearwater Florida remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so your computer support is proactive rather than reactive. By uncovering possible problems before they grow into network outages, system monitoring can minimize disruptive and expensive network crises. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that support multiple platforms.
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Clearwater Florida, Progent's online computer support engineers can provide professional and affordable IT support the instant your organization needs it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Clearwater organization works with a regular freelance consultant or employs an in-house organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the expertise to deal with unexpected network crises or particularly tough integration problems.
Benefits of Progent's Network Help for Offices in Clearwater Florida
Progent's online network troubleshooting services enable your Clearwater organization to enjoy the advantages of on-call, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
- Convenient remote expansion of your local IT resources
With most companies in Clearwater Florida, local network service providers, whether made up of outside consultants or an in-house IT staff, can solve the majority of network issues. On the other hand, IT crises might spring up when your regular resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your onsite support personnel. In these situations, Progent's on-call service experts give you a convenient, quick, and budget-friendly way to augment your regular help and to pass on valuable information to improve your ability to handle downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For network support, smaller businesses commonly rely on individual freelance consultants. Although freelance service people carry less internal costs than big consulting companies and can often charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may force your company to wait for assistance during an IT crisis. As your business expands, system downtime and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve service experts to make sure your network stays available.
- Build a Solid Basis for Seamless Growth
Businesses often begin with an information system created on a modest budget. Without a robust infrastructure, slap-dash fixes often get piled onto an unstable foundation. As a network grows, stability and scalability problems can impede the success of the business. Such poorly built environments need careful analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network architecture that can deliver the stable foundation to handle critical business demands and facilitate downstream growth.
- Work with Solution Providers Rather Than Technology Vendors
Smaller businesses require advice and technical education to negotiate an ever more complicated array of technology options capable of accelerating business success and improving efficiency. They hardly need a network consultant who is trying to resell a certain vendor's technology. Network consulting and product sales can result in a scenario where the proposed
solution is built around a profitable product rather than the true needs of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Network Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 deployment, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help per minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to permit minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation sent by each staff member to every client. The discipline of detailing and archiving service activity allows more effective support and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.