Fast Remote Help for Clearwater Florida Information Networks
For businesses in Clearwater Florida, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security design and troubleshooting jobs.
Progent's remote support experts provide excellent value due to the fact that they have the practical background and have access to the advanced technology required to solve the majority of network issues quickly. Efficient support reduces immediate expenses since service calls require minimal chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits additionally with indirect costs by reducing or eliminating system outages and related costs due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support experience is especially helpful for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. In contrast to many online support companies, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with scenarios where quick repairs somehow end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies that ensure the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent provides protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's Technical Response Center to access your company's environment without violating system security.
Progent's advanced customer support database system maintains detailed documentation for the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of assistance provided to every customer by every consultant. This history of trouble tickets and repairs is structured as a conveniently exploitable proprietary database that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close associations with important industry leaders including Cisco and Microsoft open up other vast technical support databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online service experts are able to arrive at the most efficient solutions promptly.
Online support offered by Progent to businesses in Clearwater Florida include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service experts offer network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to help your business to deploy, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and validates an individual's networking knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most complex issues occurring in network infrastructure planning, deployment, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying software updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise allows them to find solutions for problems quickly. In many cases, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment using advanced on-line troubleshooting tools in order to provide fast, safe, and affordable diagnosis and remediation.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's CCIEs offer help for the entire range of Cisco's top-selling family of networking products by offering consulting services that include:
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of system protection solutions that can enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your company to recuperate quickly after a damaging breach. Security services available from Progent cover in depth data security assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online support services to address a broad range of computer technologies including system architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to MS Windows or Linux-based environments. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top corporations. The ProSight line of network management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major initiatives economically and on time. Progent's special online engineering solutions include:
How Your Clearwater Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk staff of seasoned network experts offers your customers in Clearwater Florida quick contact with a dependable support resource with substantial background providing telephone-based support and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a significant enabler of company efficiency, and Progent's policy is to resolve rather than simply document technical issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff can supply remote professional engineering expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Clearwater Florida remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer maintenance is proactive rather than reactive. By anticipating looming issues before they cause downtime, automated monitoring can avoid inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a mix of operating systems.
To contact Progent about urgent online support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Clearwater Florida, Progent's phone-based network support engineers are ready to provide expert and affordable system support whenever your business needs it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair IT problems quickly while avoiding the expense and lost time associated with in-person support visits.
Even if your Clearwater company works with a regular independent consultant or employs an in-house IT staff that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to handle sudden system emergencies or especially complicated integration projects.
Advantages of Progent's IT Support for Offices in Clearwater Florida
Progent's online network troubleshooting services enable your Clearwater business to have the benefits of timely, world-class network support without the expense of managing an in-house IT organization. Your information system will acquire added business value by being more reliable, efficient, and secure. Benefits to your company include:
- Seamless virtual expansion of your local support resources
For most companies in Clearwater Florida, nearby computer support providers, whether consisting of freelance consultants or an internal maintenance staff, can take care of typical technical issues. However, IT crises might spring up when local support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your usual support people. In these cases, Progent's online service experts offer an easy, fast, and budget-friendly solution to supplement your regular help and to convey useful information to increase your ability to handle downstream issues in-house.
- Reduced Reliance on Individual Consultants
For network maintenance, smaller businesses often depend on independent freelance consultants. Although freelance service people have less overhead than larger support firms and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of reserve personnel may force your company to go without assistance during an emergency. As your business grows, system unavailability and problems with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve service expertise to insure your IT system remains up and running.
- Create a Scalable Foundation for Smooth Growth
Companies typically begin with an IT system created on a shoestring budget. Without a proper framework, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the organization. Such badly designed environments need careful assessment, intelligent long-term planning, and wide IT expertise to evolve to a network infrastructure that can provide the solid foundation to meet vital business demands and facilitate downstream expansion.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller organizations need advice and technical training to negotiate an ever more complicated maze of technology options capable of accelerating business growth and improving efficiency. These companies hardly need a network consultant who is attempting to resell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the proposed
solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match IT expertise with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT expertise, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.