Immediate Online Help for Clearwater Florida IT Networks
For organizations in Clearwater Florida, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.
Progent's remote support engineers offer excellent leverage because they have the practical experience and have access to the sophisticated tools necessary to resolve most network problems quickly. Efficient support lowers immediate expenses because service calls use up fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves even more with indirect expenses by reducing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is especially helpful for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.
Progent's billing model for remote help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you owe only for the support that you actually get. In contrast to many remote service companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast repairs somehow end up as substantial tabs. Progent's penchant for disposing of technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized technologies and proven processes that ensure the highest degree of effectiveness for online technical support and repair for computer systems of all sizes. Progent provides safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to communicate with your computer system without violating corporate security.
Progent's advanced technical support database application keeps comprehensive records for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of all help provided to each customer by any Progent consultant. This history of trouble tickets and solutions is stored as a quickly retrievable support knowledge base that allows Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's remote service specialists are able to come up with optimal resolutions quickly.
Online support services offered by Progent to customers in Clearwater Florida include:
Certified MS Windows Expertise
Progent's Microsoft-expert online support professionals offer computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration expertise, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to assist your business to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network consultants, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs can handle even the most challenging challenges surrounding network infrastructure design, installation, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and developing workarounds or locating program updates. Cisco CCIEs provide excellent value because their depth of experience enables them to resolve problems quickly. In common cases, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment using sophisticated remote support technology to provide fast, safe, and affordable analysis and remediation.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity devices by delivering services that include:
CISM and CISSP Certified System Security Specialists
Progent's certified CISM and CISSP cybersecurity experts offer a range of system protection solutions that can enhance the defenses of your Windows, Apple macOS and OS X, Linux network against assaults or assist your company to recover rapidly following a damaging breach. Security services offered by Progent cover comprehensive information security assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious attacks; integrating firewalls; building secure mechanisms for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and patches and can produce reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online support services to address a wide spectrum of information technologies such as network architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in networks that include Linux and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance diagnosing anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Mac OS X
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by some of the industry's top enterprises. The ProSight suite of outsourced network management services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Clearwater Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network experts provides your computer users in Clearwater Florida instant assistance from an efficient technical support group with years of background offering phone support and online troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of company efficiency, and Progent's target is to resolve instead of merely report network issues.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply remote professional engineering support and training in specific business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Clearwater Florida online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By spotting emerging problems before they result in downtime, system monitoring can head off stressful and expensive network failures. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support a variety of platforms.
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Clearwater Florida, Progent's phone-based computer support engineers can deliver expert and economical IT help the moment your business needs it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while avoiding the cost and lost time associated with in-person service calls.
Even if your Clearwater office deals with a regular independent consultant or employs an in-house organization that can handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to address sudden system crises or especially complex integration projects.
Advantages of Progent's IT Support for Offices in Clearwater Florida
Progent's online IT consulting services allow your Clearwater business to realize the benefits of immediate, enterprise-level network support without the expense of managing a full-time IT staff. Your network will derive added strategic value by being increasingly reliable, productive, and secure. Benefits to your company include:
- Seamless remote expansion of your local support resources
With most businesses in Clearwater Florida, nearby computer service resources, whether made up of freelance consultants or a full-time maintenance staff, can resolve typical technical issues. On the other hand, serious problems might occur when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local service technicians. In these instances, Progent's online support specialists offer an easy, quick, and affordable way to supplement your local resources and to pass on useful knowledge to increase your capability to deal with downstream issues in-house.
- Less Reliance on Individual Service Providers
For IT support, smaller offices often rely on individual freelance service providers. Although freelance service people carry less overhead than big service companies and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the absence of fallback help may force your business to go without assistance during an IT crisis. As your business grows, system unavailability and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of reserve support expertise to insure your network stays available.
- Create a Scalable Foundation for Smooth Expansion
Businesses typically start with an information system created on a modest budget. Without a proper infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. These badly designed systems need careful analysis, smart long-term planning, and wide IT expertise to upgrade to a system architecture able to provide the solid foundation to handle critical business requirements and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller businesses need guidance and technical education to navigate through an increasingly complicated maze of product options available for promoting business success and improving efficiency. Businesses do not need a network consultant who is trying to resell a certain vendor's technology. Network support and product sales can lead to a situation where the recommended
solution is built around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align technical expertise with the best interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT expertise, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, at the forefront of IT support, executing a broad variety of IT projects for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be forced to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.