Fast and Affordable Remote Support for Clearwater Florida Networks
For businesses in Clearwater Florida, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's remote support engineers provide exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools required to solve most network problems quickly. Efficient support reduces direct expenses since solutions use up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company saves even more in incidental costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support experience is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe only for the services that you receive. In contrast to typical remote service organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where speedy. minor solutions manage to end up as substantial tabs. Progent's skill at dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies that ensure the highest level of effectiveness for online consulting and repair for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's Technical Response Center to link to your company's computer system remotely without breaching network security.
Progent's proven technical support reporting application includes extensive documentation describing all service that Progent's customers have received. Progent's team consultants have the benefit of the records of assistance delivered to every client by every Progent engineer. This archive of problems and resolutions is stored as a conveniently exploitable internal knowledge base that permits Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority response from vendors' in-house product engineers so Progent's remote service experts are able to arrive at the best solutions quickly.
Remote support services offered by Progent to clients in Clearwater Florida include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service experts offer computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop services to help your business to deploy, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to handle even the most difficult problems associated with network infrastructure planning, integration, administration, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs provide excellent value since their deep expertise enables them to resolve problems rapidly. In typical instances, less seasoned engineers can struggle for hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can connect to your environment by means of advanced remote troubleshooting technology to provide efficient, safe, and economical diagnosis and remediation.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling selection of networking products. Cisco infrastructure consulting available from Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless Access Points engineering services, Cisco WiFi controllers consulting, Cisco VPN Consulting services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants offer a range of security solutions that can bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to recover rapidly after a serious penetration. Security consulting services offered by Progent include: in depth information security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring applications and services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote support services to address a wide spectrum of computer technologies such as network architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance resolving problems affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight portfolio of outsourced network management services covers all critical facets of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special areas of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Clearwater Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting support can support you in building an efficient new Call Center or revamping your current one, selecting or modifying Help Desk Call Center application software to address the unique demands of your business, or adding occasional online staff to work with your in-house Help Desk group to deal with demanding events like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk staff of experienced information technology professionals gives your customers in Clearwater Florida instant access to a dependable support resource with years of experience delivering phone consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a major driver of company productivity, and Progent's goal is to solve instead of merely track network problems.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides online and in-depth consulting support and training in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Clearwater Florida remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By spotting emerging issues before they evolve into network outages, remote monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a mix of OS platforms.
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Clearwater Florida, Progent's phone-based network support specialists can provide professional and economical system help the moment your company needs it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.
Even if your Clearwater company relies on a regular freelance support technician or maintains an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to resolve sudden network crises or particularly complex integration projects.
Details of Progent's Online Computer Support for Clearwater Florida
Progent's online support, remote repair, network security consulting, and system management services offer companies in Clearwater Florida the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Clearwater Florida and is also ideal for customers in more remote regions that lack technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide selection of Microsoft support tools, technical databases, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a by-the-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for phone support and asks for no periodic subscription fee for services provided during normal business hours. This keeps you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers access to on-staff professionals with skill in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting services consist of system integration, MS Exchange expertise, network security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise in critical application areas. Help available from the Application Experts Team includes:
Dynamics GP Support and Programming
Microsoft Office Project Training
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management Support and Software Programming
Apple Mac Support
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that match the unique needs of your company.
- Advanced Online Access Tools
Secure remote access allows Progent's support professionals to see precisely what your customers see. This makes it easier to find fast solutions to problems that could otherwise require a costly personal service call. Sophisticated online access software and experienced engineers together enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite support and remote network tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose workers require instant access to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT knowledge, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to every customer. The discipline of documenting and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.