Fast Remote Help for Clearwater Florida Computer Networks
For businesses located in Clearwater Florida, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's online technical support experts provide excellent leverage because they possess the real-world experience and have access to the advanced technology necessary to solve most network problems quickly. This reduces immediate costs because service calls accumulate minimal billable minutes. Online help also eliminates the expense of sending an engineer to your office. Your company saves additionally in incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is especially valuable in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike typical online support organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent situations where quick solutions somehow end up as substantial bills. Progent's penchant for solving problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of customized technologies and proven methodologies that promote the maximum level of efficiency for remote technical support and repair for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to connect to your network without compromising system security.
Progent's proven customer support database system maintains extensive records for all service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of assistance provided to every Progent client by any consultant. This database of trouble tickets and responses is stored as a conveniently retrievable proprietary database that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with important vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal resolutions promptly.
Remote support services offered by Progent to customers in Clearwater Florida include:
Authorized Windows Support
Progent's Microsoft-premier online service professionals can provide computer system troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a wide variety of platform support such as Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to help your company to deploy, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 system design and migration assistance and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure consultants, and indicates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most difficult issues occurring in network design, installation, administration, security, and problem solving. CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with IOS network management tools and developing workarounds or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness because their depth of experience permits them to solve problems rapidly. In typical cases, less qualified service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE support experts can interface to your computer system by means of state-of-the-art on-line troubleshooting technology in order to provide efficient, safe, and economical analysis and repair.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's industry-leading selection of networking products. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting services, Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point planning and set up, Aironet Wireless Access Points consulting expertise, Cisco wireless controllers consulting, Cisco VPN engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions to improve the safety of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help you to recover rapidly following a serious breach. Security services offered by Progent include: thorough network security and compliance evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; setting up firewalls; building secure techniques for off-site and mobile connectivity; guarding your messaging system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help companies of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine physical resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Microsoft 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for restoring services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to cover a broad array of computer technologies including system architecture, email systems, system and operational security, plus UNIX and Windows integration. For server hardware economization and simplified management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced technology used by some of the world's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and rapid recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by equipment failures, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or application glitches. Managed services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides maximizing the protection and functionality of your computer network, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a separate network channel. A broad selection of devices can be utilized as this second form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate several validation devices. For more information about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special remote consulting services include:
How Your Clearwater Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk staff of veteran network experts gives your clients in Clearwater Florida fast assistance from an efficient technical support group with substantial background providing telephone-based support and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center the reputation as a solid driver of business success, and Progent's target is to solve and not just report technical issues.
- Applications Services: Training, Development, and Integration
Progent's Applications Consulting Group offers phone-based and in-depth engineering support and education in specific business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft business applications including CRM, MS Project, Office Word, and Office Excel. For more information concerning Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center2, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Clearwater Florida remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By exposing emerging problems before they expand into full-scale emergencies, proactive monitoring can minimize stressful and costly network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of OS platforms.
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Clearwater Florida, Progent's online computer support engineers are ready to provide expert and affordable system help the instant your company requires it. More than two decades of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to solve IT problems rapidly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Clearwater business has a local independent support technician or maintains a full time organization that can handle common computer problems, Progent's Microsoft certified engineers can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to deal with sudden system crises or especially complex integration problems.
Advantages of Progent's IT Support for Businesses in Clearwater Florida
Progent's remote IT consulting services enable your Clearwater business to have the advantages of on-call, expert network support without the expense of maintaining an in-house IT organization. Your network will derive added strategic worth by being increasingly reliable, productive, and secure. Benefits to your company include:
- Seamless virtual extension of your on-site support resources
For most businesses in Clearwater Florida, nearby computer service providers, whether made up of independent consultants or a full-time maintenance staff, can resolve the majority of technical issues. However, IT crises can occur when your regular resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these situations, Progent's on-call support specialists give you an easy, fast, and budget-friendly way to augment your regular resources and to convey valuable knowledge to improve your capability to handle downstream issues in-house.
- Less Reliance on Individual Service Providers
For network support, smaller businesses often depend on independent freelance consultants. Although freelance service people carry less internal costs than larger support organizations and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the absence of reserve help may force your company to wait for help during an emergency. As your company expands, network downtime and problems with critical software become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of backup service experts to make sure your IT system stays available.
- Build a Scalable Foundation for Smooth Expansion
Organizations typically start with an information architecture implemented on a modest budget. Without a robust infrastructure, slap-dash fixes can get piled on top of a shaky foundation. When a company grows, reliability and expandability issues can impede the productivity of the organization. Such poorly designed environments require careful assessment, smart long-term planning, and wide technical knowledge to evolve to a network architecture able to deliver the stable foundation to meet vital business demands and facilitate downstream expansion.
- Interact with Solution Providers Instead of Technology Resellers
Smaller offices require advice and technical education to negotiate an increasingly complex array of product alternatives capable of accelerating business success and enhancing productivity. These companies hardly need a network consultant who is motivated to resell a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed
solution is built around a predetermined product rather than the true needs of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align IT expertise with the real interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow offices to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry background, at the forefront of IT support, executing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested methods for using computer knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises help by the minute. As a result, you pay only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during normal business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by each consultant to every client. The discipline of detailing and organizing support activity results in more effective support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who won't let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.