Fast Remote Troubleshooting for Clearwater Florida Computer Networks
For companies located in Clearwater Florida, Progent offers online support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's remote support engineers provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve the majority of network issues quickly. This reduces immediate costs because service calls require minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization saves even more in incidental costs by minimizing or eliminating network outages and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online technical support know-how is especially helpful in environments that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing policy for remote support is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you pay only for the support that you receive. Unlike typical online service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor repairs manage to turn into large tabs. Progent's skill at dealing with problems quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized tools and proven methodologies which allow the highest level of effectiveness for remote consulting and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your network without violating corporate security.
Progent's advanced technical support reporting application maintains comprehensive histories for the support that Progent's clients have received. Progent's team engineers have the benefit of the details of services provided to every client by every engineer. This history of trouble tickets and responses is structured as an easily retrievable support database that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit priority access to vendors' internal support staff so Progent's remote service experts can arrive at the most efficient solutions in the least time.
Remote support provided by Progent to companies in Clearwater Florida include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online support experts offer computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a wide variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop support services to assist you company to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network engineers, and validates a person's technical knowledge at the master level. Cisco-qualified CCIEs can deal with even the most challenging issues occurring in network infrastructure design, deployment, administration, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise enables them to solve problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your environment by means of advanced remote troubleshooting technology in order to provide fast, safe, and affordable diagnosis and repair.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of networking products by delivering services that include:
CISM and CISSP Certified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services to improve the defenses of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to clean up quickly following a serious penetration. Security solutions offered by Progent include: in depth data security assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; building safe techniques for remote and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent offers advanced online consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services such as Microsoft 365 integration solutions with on-prem Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a broad range of computer technologies including network infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in environments that include Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux environments. Progent's group-based approach to resolving network problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance resolving anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup technology companies to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow non-disruptive backup and rapid recovery of critical files/folders, apps, images, plus virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your network.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the security and reliability of your IT environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a protected application and give your password you are asked to verify your identity via a device that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized for this second form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. For more information about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Clearwater Company Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center team of experienced information technology professionals gives your workers in Clearwater Florida immediate access to a dependable network service resource with years of experience offering phone support and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a solid driver of company productivity, and Progent's intent is to fix instead of just document IT issues.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers phone-based professional engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Office Word, and Office Excel. To find out more on Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Clearwater Florida remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they evolve into crashes, system monitoring can minimize inconvenient and costly information system crises. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a mix of operating systems.
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Clearwater Florida, Progent's phone-based computer support engineers are ready to provide professional and affordable system help the instant your business has to have it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Clearwater organization works with a regular freelance support technician or maintains an in-house organization that can handle day-to-day computer problems, ProgentÔŅĹs Microsoft certified consultants can still offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to resolve unexpected network emergencies or particularly challenging integration projects.
Details of Progent's Online Network Support for Clearwater Florida
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give offices in Clearwater Florida the greatest leverage for your IT budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk support and system administration, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large internal IT staff. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Clearwater Florida and is also ideal for customers in more remote regions that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, service databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent offers remote help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for online support and requires no periodic retainer for services provided during regular business hours. This saves you from facing big invoices for simple repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide access to authorized professionals with experience in designing, implementing, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting services include technology integration, MS Exchange Server expertise, system security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise for critical application areas. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Project Management and Application Programming
MySQL Project Management and Software Programming
Apple Macintosh Help
Amazon MWS Software Integration
By offering a convenient centralized resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that match the unique needs of your business.
- State of the Art Remote Connectivity Tools
Secure remote connectivity permits Progent's service experts to see exactly what your customers see. This makes it easier to produce fast fixes to problems that could otherwise demand a costly personal visit. Effective remote connectivity tools and experienced engineers combine to enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for High System Availability
For offices with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained offices whose workers require instant access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical experience, refined remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Windows Server 2008 upgrades, Windows Server 2003 upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help by the minute. Consequently, you are charged only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.