Immediate Remote Help for Clearwater Florida Networks
For companies in Clearwater Florida, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools needed to solve most network issues rapidly. This reduces immediate costs because service calls use up fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support know-how is especially important in environments that are dependent on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's billing policy for online support is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you are billed only for the support that you actually get. In contrast to many remote service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid scenarios where speedy. minor repairs manage to turn into big tabs. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and field-tested processes which permit the maximum level of effectiveness for online technical support and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's online support team to communicate with your computer system without compromising network security.
Progent's proven customer support reporting system stores extensive histories of all service that Progent's clients have received. Progent's team engineers have access to the history of support provided to every client by every consultant. This database of anomalies and fixes is stored as a conveniently exploitable support knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and working associations with key industry leaders including Cisco and Microsoft open up other vast technical databases and permit quick response from manufacturers' in-house engineering staff so Progent's remote service specialists can determine optimal resolutions quickly.
Remote support provided by Progent to clients in Clearwater Florida include:
Authorized Windows Support
Progent's Microsoft-expert online support professionals can deliver computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a wide variety of platform support services including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration support, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop support services to help your business to install, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services include providing Windows 11 system design and migration assistance and Windows 10 integration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and validates an individual's network technology skills at the master level. CCIEs know how to deal with even the most stubborn challenges encountered in network design, installation, maintenance, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs offer exceptional value because their depth of expertise permits them to solve problems rapidly. In many instances, less experienced service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can interface to your computer system by means of the latest remote troubleshooting tools in order to perform quick, secure, and affordable diagnosis and remediation.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading family of connectivity devices. Cisco technology support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet APs consulting support, Cisco WiFi controllers consulting, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to complete the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware expert can assist you to identify and quarantine infected devices and protect clean assets from being penetrated. If your Clearwater system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Help
Progent's ransomware recovery experts can assist your Clearwater company to rebuild a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of cybersecurity experts bring the wide selection of skills required to rebuild all vital facets of a targeted network rapidly and with minimal data loss. To learn more, see Progent's ransomware removal and business continuity experts.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to clean up quickly following a serious breach. Security support services available from Progent include: comprehensive information security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; setting up firewalls; designing safe architectures for off-site and mobile communication; protecting your messaging infrastructure from spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting services to help businesses of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your IT team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Microsoft 365 Exchange Online integration with local Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring applications and services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to address a broad range of computer technologies including system infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux-powered solutions. Progent's group-based approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance analyzing problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. The ProSight suite of outsourced network management services addresses all critical facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and allow transparent backup and fast restoration of critical files/folders, applications, images, plus VMs. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or software bugs. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. In addition to optimizing the security and reliability of your IT network, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to verify your identity on a unit that only you possess and that uses a different network channel. A wide selection of devices can be utilized for this second form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate several verification devices. For details about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time management reporting plug-ins created to work with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Clearwater Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk service options for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or revamping your existing organization, identifying or modifying Help Desk application software to handle the special requirements of your corporation, or adding temporary online personnel to work with your existing Help Desk Call Center resources to handle demanding situations like software transitions, major upgrades, or rolling out new business software.
Progent's Call Center team of experienced network experts gives your computer users in Clearwater Florida fast assistance from a large support group with extensive experience providing phone support and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a solid contributor to company efficiency, and Progent's goal is to resolve instead of just record IT issues.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff provides online professional engineering support and education in key application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read more concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center2, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Clearwater Florida online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to fit your business so your IT support is proactive and automated. By anticipating potential issues before they evolve into full-scale emergencies, system monitoring can head off stressful and costly network failures. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that incorporate a variety of platforms.
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Clearwater Florida, Progent's online network support engineers are ready to provide effective and economical system help the instant your company requires it. More than two decades of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Clearwater organization works with a local freelance consultant or employs an in-house organization that know how to deal with the majority of computer issues, Progent's Microsoft certified consultants can still offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the time or the knowledge to resolve unexpected system emergencies or particularly complex integration problems.
Advantages of Progent's IT Support for Companies in Clearwater Florida
Progent's online IT consulting services allow your Clearwater business to experience the advantages of immediate, world-class network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic value by becoming more available, efficient, and protected. Benefits to your business include:
- Convenient virtual extension of your local support resources
For most offices in Clearwater Florida, nearby computer service resources, whether consisting of outside consultants or an in-house IT staff, can solve typical network problems. However, serious problems may strike when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite support people. In these instances, Progent's on-call service specialists provide an easy, quick, and affordable way to augment your local resources and to transfer useful knowledge to increase your capability to deal with future issues in-house.
- Reduced Reliance on Freelance Service Providers
For network support, smaller companies commonly depend on individual freelance service providers. Although independent service people carry less internal costs than larger support companies and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the lack of reserve help may require your business to wait for help during an emergency. As your company grows, system unavailability and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service experts to insure your IT system stays up and running.
- Build a Scalable Basis for Smooth Growth
Organizations typically begin with an information architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes often get thrown onto a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly built environments require careful analysis, smart strategic planning, and wide technical knowledge to upgrade to a system infrastructure that can provide the solid foundation to handle vital business demands and facilitate future growth.
- Work with Solution Providers Rather Than Technology Sellers
Smaller organizations require guidance and technical education to navigate through an ever more complicated maze of technology alternatives available for promoting business growth and improving efficiency. These companies do not need a network engineer who is motivated to resell a certain vendor's technology. Network consulting and product sales can lead to a situation where the recommended
solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align IT consulting with the real needs of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoft's popular server products with services that include Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you pay only for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be forced to allow less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small service firms who offer scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by each staff member to each client. The discipline of documenting and organizing service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.