For small and midsize businesses in Clearwater Florida, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support services represent excellent value because they are equipped with the real-world experience and the sophisticated tools to solve most information system issues rapidly. Efficient support reduces direct expenses since solutions take up a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits even more in indirect costs by minimizing or avoiding network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's pricing policy for online help is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay only for the support that you actually get. Unlike many online support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent scenarios where fast solutions somehow end up as major bills. Progent's skill at handling problems efficiently results in your company saving cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed a set of customized tools and proven methodologies which promote the highest level of effectiveness for remote engineering help and troubleshooting for small business IT systems. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to link to your company's computer system remotely without violating network security.
Progent's proprietary technical support database system includes extensive histories for the support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of services provided to each client by any engineer. This archive of problems and resolutions is organized as a readily searchable proprietary knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft permit access to other massive technical support databases and allow fast access to vendors' internal product engineers with the result that Progent's online service specialists can find optimal resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Clearwater Florida or to find out more about Progent's online support programs, call Progent at
Phone-based Network Support Services Offered Progent
Progent's online technical service experts have credentials in an extensive set of technologies. This broad scope of capability allows Progent's engineers to resolve practically any emergency likely to occur in a small business network. Credentials held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with multi-OS environments, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services provided by Progent to companies in Clearwater include:
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for analyzing problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Progent also offers a wide array of online desktop support such as Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in building an efficient new Call Center or improving your established organization, identifying or enhancing Help Desk Call Center software to handle the particular requirements of your corporation, or adding occasional online staff to supplement your in-house Help Desk Call Center group to handle unusually busy scenarios like software migrations, major updates, or installing new business software.
Progent's Help Desk team of experienced information technology experts gives your clients in Clearwater Florida instant contact with a large network service resource with substantial background providing phone consulting and remote repair service for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a crucial driver of company efficiency, and Progent's goal is to resolve rather than simply annotate IT problems.
Progent's Apple Mac professionals can support the imaginative facets of Apple Mac systems by offering phone-based consulting support and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or putting together an audio/video production studio.
Remote Network Monitoring Services
Progent can provide businesses in Clearwater Florida online network and server monitoring services based on MS Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By detecting looming issues before they cause downtime, remote monitoring can head off stressful and expensive network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments that incorporate a combination of operating systems.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
City | Address | Phone | Link |
Clearwater | 600 Cleveland Street Clearwater, FL 33755 United States |
(727) 250-0700 | Clearwater Network Support Services |
Lakeland | 206 Easton Dr Lakeland, FL 33803 United States |
(863) 250-4500 | Lakeland Network Support Services |
Orlando | 121 S Orange Ave, #1500 Orlando, FL 32801 United States |
(321) 754-1119 | Orlando Network Support Services |
Sarasota | 950 South Tamiami Trail, #208 Sarasota, FL 34236 United States |
(941) 265-8600 | Sarasota Network Support Services |
Tampa | 400 N Ashley Drive Tampa, FL 33602 United States |
(813) 694-9055 | Tampa Network Support Services |