For small companies in Clearwater Florida, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISA and CISM-accredited security engineers to help with advanced security design and business continuity planning.
Progent's online technical support engineers offer exceptional leverage because they are equipped with the real-world background and the advanced technology to solve the majority of network problems rapidly. This lowers direct costs because solutions take up a smaller number of billable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding system outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's billing model for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. In contrast to many online support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and clean policy for pricing eliminate situations where fast fixes somehow end up as big invoices. Progent's penchant for disposing of technical issues quickly translates into your business spending less money.
Progent's Online Support Technologies
Over time, Progent has fine tuned an array of customized technologies and proven methodologies which permit the maximum level of efficiency for online engineering help and repair for small and midsize company information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access permits the experts of Progent's remote service group to interface to your company's computer system remotely without violating network security.
Progent's sophisticated service reporting application includes extensive documentation for the service that Progent's clients have received. Progent's team engineers have the benefit of the records of services rendered to every Progent client by any Progent engineer. This database of trouble tickets and repairs is organized as a quickly retrievable proprietary knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and allow fast response from vendors' in-house product engineers so Progent's online service specialists are able to come up with the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Clearwater Florida or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's online consulting experts have certified skills in an extensive array of technologies. This broad scope of IT skills allows Progent's consultants to manage virtually any crisis likely to crop up in a small business network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to companies with mixed-OS environments, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based technical support services Offered by Progent to companies in Clearwater include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of information technology such as system architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and easy management, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's team-based approach to solving technical issues enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network consultants, and certifies a consultant's network technology skills at the master level. CCIEs can resolve even the most difficult challenges surrounding network planning, deployment, management, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or identifying program updates. CCIEs are an excellent value because their deep expertise allows them to solve the most intractable problems quickly. In many instances, less seasoned consultants can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few support organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can receive timely support for complex network infrastructure problems that are lowering worker efficiency but are outside the experience of your regular network support resources. Progent's Cisco CCIE support experts can tie into your environment via the latest remote support tools to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-certified online support engineers offer computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of online desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISM and CISSP network security consultants can provide a variety of system protection solutions that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or help your business to recuperate quickly following a serious breach. Security support services offered by Progent include: thorough security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious assaults; installing firewalls; establishing secure architectures for remote and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help organizations of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that combine physical resources as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses often request. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to execute critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Clearwater Florida Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk service offerings for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are ideal for small organizations who don't have the money or time to assemble and manage an internal Help Desk Call Center but who need fast response from an effective Help Desk Call Center with professional telephone assistance plus the available expertise to escalate complex problems to high-level engineers.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your current one, selecting or enhancing Call Center software products to meet the special demands of your corporation, or providing temporary phone support staff to supplement your existing Help Desk group to handle demanding scenarios like software transitions, mass updates, or installing new business software.
Progent's Call Center staff of seasoned information technology professionals provides your customers in Clearwater Florida quick assistance from an efficient network service resource with years of experience offering phone help and online diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a crucial driver of company performance, and Progent's intent is to solve and not just report network issues.
Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff offers remote professional consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and MS Excel. To find out more concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac professionals can support the creative facets of Apple Mac systems by delivering phone-based consulting support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures such as capturing or digitizing audio/video or setting up an audio/video production facility.
Remote Network Monitoring Support
Progent can provide businesses in Clearwater Florida online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so that your network maintenance is proactive rather than reactive. By detecting potential issues before they evolve into network outages, automated monitoring can ward off inconvenient and costly network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by multiple OS platforms.
To contact Progent about urgent online help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida