For small companies in Clearwater Florida, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and business continuity planning.
Progent's online support engineers offer excellent value because they are equipped with the practical background and the sophisticated tools to resolve most network problems quickly. Efficient support lowers immediate costs because solutions require a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with incidental expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing policy for online support is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone assistance, so you are charged exclusively for the services that you actually get. Unlike typical remote support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast solutions manage to end up as big invoices. Progent's skill at disposing of problems efficiently translates into your company saving money.
Progent's Remote Service Tools
Through years of experience, Progent has developed a collection of optimized technologies and field-proven methodologies that promote the highest degree of efficiency for remote engineering help and repair for small business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your environment remotely without breaching system security.
Progent's powerful service reporting application keeps detailed documentation describing the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of services rendered to every Progent client by every Progent engineer. This history of problems and fixes is structured as an easily accessible internal database that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available other vast technical support databases and allow fast response from manufacturers' internal engineering staff so Progent's online service specialists are able to arrive at the most efficient resolutions promptly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Clearwater Florida or to learn additional information about Progent's phone support programs, contact Progent at
Online Technical Support Services Available from Progent
Progent's remote network support engineers have advanced credentials in a comprehensive array of technologies. This wide range of capability allows Progent's engineers to tackle almost any problem likely to crop up in a small business information system. Certifications held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with multi-OS networks, Progent also offers the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Online technical services available from Progent to clients in Clearwater include:
Progent's UNIX and Linux consultants can provide urgent remote help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Progent also can deliver a full range of remote desktop consulting and support services including Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in creating an effective new Call Center or enhancing your current organization, selecting or enhancing Call Center application software to meet the particular needs of your company, or providing occasional phone support staff to reinforce your internal Help Desk group to handle high-demand scenarios like software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of veteran information technology consultants provides your clients in Clearwater Florida immediate assistance from an effective network service group with years of background delivering phone help and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a significant contributor to business productivity, and Progent's intent is to resolve instead of just document network issues.
Progent's Mac professionals can promote the imaginative aspect of Mac environments by providing remote help support and training in imaging, audio, and video. Progent's support professionals can provide help in a variety of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio or video or building an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Clearwater Florida online network and server monitoring services based on MS System Center Operations Manager network monitoring, enhanced by Progent to suit your business so your computer maintenance is proactive rather than reactive. By anticipating looming problems before they cause network outages, system monitoring can ward off inconvenient and costly network failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments based on a combination of operating systems.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
City | Address | Phone | Link |
Clearwater | 600 Cleveland Street Clearwater, FL 33755 United States |
(727) 250-0700 | Clearwater Network Support Services |
Lakeland | 206 Easton Dr Lakeland, FL 33803 United States |
(863) 250-4500 | Lakeland Network Support Services |
Orlando | 121 S Orange Ave, #1500 Orlando, FL 32801 United States |
(321) 754-1119 | Orlando Network Support Services |
Sarasota | 950 South Tamiami Trail, #208 Sarasota, FL 34236 United States |
(941) 265-8600 | Sarasota Network Support Services |
Tampa | 400 N Ashley Drive Tampa, FL 33602 United States |
(813) 694-9055 | Tampa Network Support Services |