For small businesses located in Clearwater Florida, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has provided remote support to businesses in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISA and CISM-accredited security consultants to handle high-level security design and disaster recovery planning.
Progent's online support engineers offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced tools to solve most network issues rapidly. Efficient support lowers direct expenses since solutions accumulate fewer billable minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits even more with indirect costs by reducing or eliminating network outages and related costs due to business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent bills by the minute for phone assistance, so you owe only for the support that you receive. Unlike typical online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing do away with scenarios where fast fixes manage to turn into big tabs. Progent's skill at disposing of problems quickly translates into your company spending less cash.
Progent's Online Service Tools
Through years of experience, Progent has developed an array of optimized tools and proven methodologies which promote the maximum degree of efficiency for online engineering help and repair for small and midsize company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to interface to your computer system without breaching corporate security.
Progent's advanced customer support reporting application includes extensive histories of all support that Progent's customers have received. Progent's authorized consultants have access to the specifics of services rendered to each customer by every consultant. This history of issues and responses is stored as a readily exploitable support knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft permit access to additional vast technical knowledge bases and permit fast access to vendors' internal engineering staff with the result that Progent's remote consulting experts are able to determine the most efficient solutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Clearwater Florida or to find out more about Progent's online support programs, contact Progent at
Remote Technical Support Services Available from Progent
Progent's remote network support professionals offer advanced credentials in an extensive array of products and technologies. This broad scope of technical skills enables Progent's engineers to manage practically any crisis likely to occur in a small or midsize company network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To support businesses with mixed-operating system networks, Progent also offers the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services Offered by Progent to customers in Clearwater include:
Progent's UNIX and Linux consultants can offer urgent online assistance for resolving problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Progent in addition offers a wide array of online desktop support services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
Progent’s shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk or revamping your current one, identifying or enhancing Call Center software to handle the particular needs of your business, or adding temporary online staff to reinforce your existing Call Center team to handle demanding scenarios like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk staff of veteran information technology professionals gives your computer users in Clearwater Florida immediate assistance from an efficient technical support resource with years of experience providing telephone-based help and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a solid enabler of business success, and Progent's goal is to solve rather than simply record network issues.
Progent's Apple Mac consultants can promote the creative facets of Apple Mac systems by offering remote consulting support and education in imaging, audio, and video. Progent's consultants offer assistance in a variety of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio or video or building an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Clearwater Florida online computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so that your computer support is proactive and automated. By uncovering emerging issues before they evolve into network outages, remote monitoring can avoid stressful and expensive information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks that incorporate a variety of OS platforms.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
City | Address | Phone | Link |
Clearwater | 600 Cleveland Street Clearwater, FL 33755 United States |
(727) 250-0700 | Clearwater Network Support Services |
Lakeland | 206 Easton Dr Lakeland, FL 33803 United States |
(863) 250-4500 | Lakeland Network Support Services |
Orlando | 121 S Orange Ave, #1500 Orlando, FL 32801 United States |
(321) 754-1119 | Orlando Network Support Services |
Sarasota | 950 South Tamiami Trail, #208 Sarasota, FL 34236 United States |
(941) 265-8600 | Sarasota Network Support Services |
Tampa | 400 N Ashley Drive Tampa, FL 33602 United States |
(813) 694-9055 | Tampa Network Support Services |