For small companies located in Clearwater Florida, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity problems, as well as the services of CISSP-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's online support services offer excellent value due to the fact that they have the real-world experience and the advanced technology to resolve most information system problems rapidly. This reduces direct expenses since service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more with indirect costs by reducing or eliminating network downtime and associated losses due to business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's billing policy for online help is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to many remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing save you from situations where quick solutions somehow end up as large invoices. Progent's skill at disposing of technical issues quickly results in your company conserving cash.
Progent's Remote Support Tools
Through years of experience, Progent has refined a collection of optimized tools and field-tested methodologies that allow the highest level of efficiency for online technical support and troubleshooting for small business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to interface to your system without compromising network security.
Progent's proprietary service reporting system includes extensive histories describing the service that Progent's clients have received. Progent's authorized consultants have the benefit of the records of support delivered to each customer by every consultant. This history of issues and responses is organized as a quickly exploitable proprietary database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's online service experts are able to arrive at optimal solutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Clearwater Florida or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based support experts have credentials in an extensive set of disciplines. This breadth of technical skills permits Progent's consultants to manage almost any problem that may crop up in a small or midsize company network. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To support customers with multi-OS networks, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services Offered by Progent to customers in Clearwater include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide range of information technology such as system infrastructure, email systems, network and process security, UNIX and Windows coexistence, virtual server products for server economization and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues enables quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent online help for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Major Linux variants for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network engineers, and validates a person's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most complex issues surrounding network infrastructure design, integration, administration, security, and troubleshooting. CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep expertise permits them to resolve even the most difficult problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes.
Few service organizations make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so you can receive timely assistance for complex network infrastructure issues that are crippling business productivity but are not within the scope of your ordinary computer maintenance group or consultant. Progent's CCIE support experts can communicate with your environment via state-of-the-art on-line support technology in order to provide fast, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-expert online support experts offer computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can help you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Skype for Business Server migration support, Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of online desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISM and CISSP security consultants offer a range of system protection services to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your company to recover quickly following a serious breach. Security support services offered by Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; setting up firewalls; designing secure mechanisms for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the services of seasoned online consulting professionals for contract IT projects that small companies often request. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Clearwater Florida Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center programs for small organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who don't have the money or time to create an internal Help Desk Call Center but who want fast response from an effective Call Center with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, selecting or enhancing Call Center software products to meet the particular needs of your corporation, or providing temporary online personnel to reinforce your in-house Call Center team during high-demand events like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology professionals offers your workers in Clearwater Florida rapid access to a large network service resource with substantial background providing phone help and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk perception as a significant driver of business performance, and Progent's goal is to fix and not simply track IT issues.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides remote professional consulting expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Word, and MS Office Excel. To read additional information about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the imaginative elements of Macintosh systems by offering remote consulting services and training in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio/video or integrating an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Clearwater Florida online network and server monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your IT support is proactive and automated. By exposing potential problems before they result in downtime, proactive monitoring can minimize disruptive and costly network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks that incorporate a combination of platforms.
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida