For small and midsize businesses located in Clearwater Florida, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security design and disaster recovery preparedness.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the practical experience and the sophisticated tools to solve the majority of network issues rapidly. This reduces direct costs since service calls require a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits additionally in indirect expenses by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for remote support is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. In contrast to many online support companies, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from situations where quick solutions manage to turn into major invoices. Progent's skill at handling technical issues quickly translates into your company spending less money.
Progent's Remote Support Tools
Over the years, Progent has fine tuned a set of optimized tools and field-tested methodologies which ensure the maximum level of efficiency for remote technical support and repair for small business information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's Technical Response Center to access your network without violating system security.
Progent's highly evolved technical support database application maintains detailed histories of the support that Progent's clients have received. Progent's authorized engineers have access to the records of services provided to every client by any consultant. This history of issues and responses is stored as a conveniently exploitable proprietary knowledge base that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft permit access to additional massive technical support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to find optimal solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Clearwater Florida or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's phone-based support experts offer advanced credentials in an extensive array of technologies. This wide range of capability permits Progent's engineers to manage virtually any crisis likely to occur in a small or midsize company network. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support companies with mixed-OS environments, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based support services Offered by Progent to small businesses in Clearwater include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide array of information technology such as system architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and migration from older systems to the latest Windows or Linux environments. Progent's team-oriented approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote help for resolving anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and indicates an individual's network technology skills at the master level. Cisco qualified CCIEs can handle the most intractable challenges surrounding network planning, integration, maintenance, protection, and problem solving. CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness because their depth of expertise allows them to solve even the most complex problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or days with identical problems that a CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs available to help small and mid-size businesses. Progent offers quick phone access to a Cisco authorized CCIE so your company can receive urgent support for serious network problems that are lowering business efficiency but are beyond the experience of your regular network maintenance resources. Progent's CCIE consultants can interface to your network by means of advanced remote troubleshooting tools in order to provide efficient, safe, and affordable analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus VPN solutions.
Authorized MS Windows Experts
Progent's Microsoft-premier remote support professionals can provide computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can assist you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online PC desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of system protection services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to clean up quickly after a serious breach. Security solutions available from Progent cover comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; integrating firewalls; designing safe mechanisms for remote and mobile access; securing your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for contract projects that small companies often request. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:
How Your Clearwater Florida Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Call Center service options for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are well suited for small companies who don't have the budget to support an in-house Help Desk Call Center but who need fast communication with a dependable Help Desk with proficient telephone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can aid you in building an effective new Call Center or improving your existing one, identifying or modifying Help Desk Call Center application software to handle the unique demands of your business, or providing occasional phone support personnel to work with your internal Help Desk team to deal with demanding scenarios such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk staff of seasoned network experts gives your clients in Clearwater Florida instant assistance from a reliable support resource with years of experience offering phone help and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center the reputation as a key driver of business productivity, and Progent's intent is to solve and not merely record IT issues.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers remote advanced engineering support and education in special business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft business applications including Microsoft CRM, MS Project, MS Word, and MS Excel. To read more on Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac consultants can nurture the creative facets of Macintosh systems by offering remote help services and training in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio or video or integrating an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Clearwater Florida remote network and server monitoring services based on MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By detecting looming problems before they result in crashes, remote monitoring can head off inconvenient and costly information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or systems that incorporate multiple platforms.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida