UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Technical Support for

For small companies located in Clearwater Florida, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity problems, as well as the services of CISA and CISSP-certified security engineers to handle high-level security design and disaster recovery preparedness.

Progent's online technical support services offer excellent leverage because they have the practical experience and the advanced technology to resolve most network issues rapidly. This reduces direct costs because service calls take up a smaller number of chargeable minutes. Online support also eliminates the cost of sending an engineer to your office. Your company benefits even more in indirect expenses by reducing or eliminating network outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's billing policy for remote support is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced only for the services that you actually get. Unlike typical remote service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where speedy. minor solutions manage to end up as large tabs. Progent's skill at handling problems efficiently results in your company saving cash.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which permit the maximum degree of efficiency for online technical support and troubleshooting for small and midsize company IT systems. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the staff of Progent's Technical Response Center to link to your company's computer system remotely without violating network security.

Progent's powerful technical support reporting application keeps extensive records of the support that Progent's customers have received. Progent's staff consultants have access to the details of support rendered to every Progent client by every Progent engineer. This database of problems and responses is structured as a quickly retrievable proprietary database that enables Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft permit access to additional massive technical databases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to find the most efficient solutions promptly.

Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Clearwater Florida or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.

Remote Support Services Provided by Progent
Progent's online network support engineers have advanced credentials in an extensive array of disciplines. This breadth of IT skills enables Progent's engineers to address almost any emergency that may take place in a small or midsize company information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.

To help clients with mixed-OS networks, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Online technical services provided by Progent to small businesses in Clearwater include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology including system infrastructure, messaging solutions, system and process security, UNIX and Windows coexistence, VMware products for server economization and easy management, and transitioning from older systems to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can provide urgent online help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Major Linux versions for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco CCIE for High-level Network Troubleshooting
  The Cisco CCIE credential is the highest recognition for networking professionals, and validates a person's networking skills at the master level. Cisco CCIEs can handle even the most stubborn issues surrounding network design, integration, maintenance, protection, and problem solving. CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing alternate approaches or locating program updates. Cisco CCIEs represent an exceptional value since their broad expertise permits them to find solutions for even the most intractable problems quickly. In typical cases, less experienced consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Few support organizations make Cisco CCIEs available to support small and medium sized businesses. Progent can provide fast phone contact with a CCIE so your company can get timely support for complex network issues that are impacting worker efficiency but are not within the experience of your ordinary network service group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of advanced remote troubleshooting technology in order to perform quick, secure, and economical diagnosis and repair. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular selection of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

• Authorized MS Windows Support
  Progent's Microsoft-certified remote service professionals offer computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help you with a wide range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a wide range of remote PC desktop consulting and support services including Windows 7 integration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

• CISSP, ISSAP, and CISM Premier System Security Experts
  Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your business to recover rapidly following a serious breach. Security consulting services offered by Progent include: in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after malicious assaults; setting up firewalls; building safe mechanisms for remote and mobile connectivity; guarding your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote consulting support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that combine local IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

• Call Center Support
  Progent's Help Desk Call Center service options for small businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller organizations who don't have the money or time to create an in-house Call Center but who need quick response from an efficient Help Desk Call Center with professional telephone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.

  Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Call Center consulting support can support you in creating an effective new Help Desk Call Center or enhancing your established organization, identifying or enhancing Call Center software products to meet the special requirements of your business, or adding occasional online personnel to work with your in-house Call Center resources during unusually busy situations like software migrations, major updates, or rolling out new business software.

  Progent's Help Desk Call Center staff of veteran information technology experts gives your customers in Clearwater Florida fast assistance from a reliable technical support group with years of experience providing telephone-based consulting and online repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center the reputation as a major enabler of business productivity, and Progent's goal is to solve rather than simply annotate IT problems.

• Applications Services: Education, Development, and Integration
  Progent's Applications Experts staff offers online advanced engineering expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and MS Office Excel. To learn additional information on Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Mac professionals can support the imaginative aspect of Mac environments by offering phone-based consulting services and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like capturing or digitizing audio or video or building an audio/video post production lab.

  Online Network and Server Monitoring Services
  Progent offers companies in Clearwater Florida online network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your network support is proactive rather than reactive. By uncovering looming trouble spots before they grow into network outages, system monitoring can ward off stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of operating systems.

Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.