For small businesses in Clearwater Florida, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent value because they have the practical experience and the advanced tools to resolve the majority of information system problems quickly. This lowers direct costs because solutions take up a smaller number of chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization saves even more in incidental expenses by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike many remote service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for billing save you from scenarios where quick repairs manage to turn into big tabs. Progent's skill at dealing with technical issues quickly results in your company saving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined a set of optimized technologies and field-proven methodologies that allow the maximum level of efficiency for remote technical support and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's remote service group to connect to your company's computer system remotely without breaching system security.
Progent's advanced service reporting system maintains thorough histories of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of assistance delivered to every Progent client by every Progent engineer. This database of anomalies and responses is structured as a conveniently accessible support knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft permit access to additional vast technical knowledge bases and permit priority response from vendors' internal product engineers so Progent's remote service specialists are able to find the best resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Clearwater Florida or to find out more about Progent's online support options, contact Progent at
Online Technical Services Provided by Progent
Progent's phone-based technical service engineers have certified skills in an extensive array of disciplines. This breadth of technical skills allows Progent's consultants to address practically any problem that may crop up in a small or midsize company information system. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To support clients with multi-platform environments, Progent also offers access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online support provided by Progent to companies in Clearwater include:
Progent's UNIX/Linux consultants can offer urgent phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Progent in addition can deliver a broad array of online desktop support such as Microsoft Windows 11 migration help and planning and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk or improving your existing organization, evaluating or modifying Call Center application software to address the particular demands of your corporation, or adding temporary phone support personnel to work with your in-house Call Center group during unusually busy scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center staff of seasoned network professionals provides your clients in Clearwater Florida instant assistance from a reliable technical support resource with extensive experience providing phone support and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center recognition as a significant enabler of company performance, and Progent's intent is to solve rather than merely annotate IT issues.
Progent's Apple Mac professionals can nurture the artistic facets of Apple Mac systems by delivering remote help support and training in imaging, sound, and video. Progent's consultants offer assistance in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or integrating an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Clearwater Florida remote network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your IT maintenance is proactive and automated. By exposing possible issues before they grow into full-scale emergencies, automated monitoring can ward off inconvenient and expensive service crises. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks that incorporate multiple OS platforms.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
City | Address | Phone | Link |
Clearwater | 600 Cleveland Street Clearwater, FL 33755 United States |
(727) 250-0700 | Clearwater Network Support Services |
Lakeland | 206 Easton Dr Lakeland, FL 33803 United States |
(863) 250-4500 | Lakeland Network Support Services |
Orlando | 121 S Orange Ave, #1500 Orlando, FL 32801 United States |
(321) 754-1119 | Orlando Network Support Services |
Sarasota | 950 South Tamiami Trail, #208 Sarasota, FL 34236 United States |
(941) 265-8600 | Sarasota Network Support Services |
Tampa | 400 N Ashley Drive Tampa, FL 33602 United States |
(813) 694-9055 | Tampa Network Support Services |