Fast Online Troubleshooting for Clearwater Florida IT Networks
For businesses located in Clearwater Florida, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's remote technical support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to solve the majority of network issues rapidly. This lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting expertise is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to many remote support firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent scenarios where quick solutions manage to end up as major bills. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-proven methodologies that promote the maximum degree of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to communicate with your company's environment remotely without compromising corporate security.
Progent's sophisticated service database application includes extensive histories for all support that Progent's customers have been provided. Progent's team service personnel have access to the details of services rendered to every customer by any Progent consultant. This history of problems and responses is stored as a conveniently retrievable proprietary database that allows Progent's online support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft open up other vast support databases and allow priority access to vendors' internal support staff with the result that Progent's remote service experts are able to arrive at optimal resolutions promptly.
Remote services provided by Progent to companies in Clearwater Florida include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can provide computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable desktop services to assist you business to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and indicates a person's networking knowledge at the master level. Cisco CCIEs can handle the most complex challenges occurring in network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program patches. Cisco CCIEs provide excellent value because their depth of experience enables them to resolve problems rapidly. In many instances, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your network via the latest remote support tools to perform efficient, secure, and affordable analysis and remediation.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading family of infrastructure products by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recuperate rapidly after a damaging penetration. Security solutions available from Progent cover in depth network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; configuring firewalls; building safe mechanisms for off-site and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent can provide expert remote support to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for restoring applications and services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based support services to address a wide range of computer technologies including network architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is intended to assess your company's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Clearwater Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Clearwater Florida rapid assistance from an efficient technical support group with substantial experience providing telephone-based support and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a crucial enabler of business efficiency, and Progent's intent is to resolve instead of just report network issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting Group offers phone-based and in-depth engineering expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and education services, go to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Clearwater Florida remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so your network maintenance is proactive and automated. By exposing looming trouble spots before they evolve into downtime, remote monitoring can head off disruptive and costly information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on a mix of platforms.
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Clearwater Florida, Progent's phone-based computer support engineers can deliver expert and economical IT support whenever your organization has to have it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to repair computer problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Clearwater office deals with a regular freelance support technician or maintains an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the time or the experience to resolve sudden network crises or particularly tough integration projects.
Features of Progent's Online Computer Services for Clearwater Florida
Progent's phone support, Internet-based repair, system security expertise, and network administration services give companies in Clearwater Florida unparalleled leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk call center services and system management, Progent's experts can provide your company world class IT support while permitting you to eliminate the cost and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Clearwater Florida and is also ideal for customers in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide array of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides online support on a by-the-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for online service and imposes no periodic retainer for support services provided during regular working hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco can provide the services of authorized professionals who have skill in planning, deploying, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's basic support offerings include system integration, MS Exchange Server expertise, network security design, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting expertise for specific application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle DBA Services and Application Development
MySQL Management and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By providing a convenient centralized resource for IT generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that align with the unique requirements of your business.
- Sophisticated Remote Access Tools
Protected remote access allows Progent's service professionals to observe exactly what your customers see. This makes it easier to find fast fixes to problems that could otherwise require a costly personal visit. Cutting-edge remote access software and expert technicians together allow Progent to repair most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Service for Maximum Network Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained organizations whose workers require instant access to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT knowledge, refined support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 upgrades, Windows 2003 upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help per minute. As a result, you pay exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Companies who utilize familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.