Fast and Affordable Remote Technical Support for Clearwater Information Networks
For companies in Clearwater or anywhere in the state of Florida, Progent offers remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified security consultants to help with advanced security design and troubleshooting jobs.
Progent's online technical support experts offer exceptional leverage because they possess the real-world background and are equipped with the sophisticated technology required to resolve the majority of information system problems rapidly. This reduces direct expenses because service calls use up fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization saves even more in incidental costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly important for organizations that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges by the minute for phone assistance, so you are charged only for the support that you receive. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing avoid scenarios where speedy. minor repairs manage to end up as major tabs. Progent's penchant for solving technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested processes that promote the maximum degree of efficiency for online engineering help and repair for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to connect to your company's environment remotely without violating network security.
Progent's powerful customer support database system stores detailed records describing all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of all help delivered to every Progent client by every engineer. This archive of trouble tickets and resolutions is stored as a conveniently exploitable internal database that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast response from vendors' in-house product engineers so Progent's online service experts are able to arrive at the most efficient resolutions in the least time.
Online technical services available from Progent to clients in Clearwater and throughout the state of Florida include:
Authorized Windows Experts
Progent's Microsoft-expert remote support experts offer network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop services to help your company to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs can deal with even the most difficult issues occurring in network infrastructure design, integration, maintenance, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs offer excellent cost-effectiveness because their deep experience allows them to find solutions for problems rapidly. In many instances, less seasoned service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network using sophisticated on-line troubleshooting technology to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular selection of networking devices. Cisco infrastructure expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless Access Points deployment services, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security solutions to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to clean up quickly after a damaging penetration. Security solutions offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile communication; defending your messaging system from spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help organizations of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering services quickly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online support services to cover a broad spectrum of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing rates for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to complete major projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Clearwater Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology consultants offers your clients in Clearwater or anywhere in the state of Florida quick assistance from a large technical support group with substantial experience offering phone support and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a key driver of business performance, and Progent's aim is to resolve rather than simply record network problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced consulting support and education in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, customization, and education services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Clearwater, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your computer support is proactive and automated. By spotting potential issues before they evolve into full-scale emergencies, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate multiple OS platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Clearwater or anywhere in the state of Florida, Progent's online network support engineers are ready to deliver effective and cost-effective system support whenever your company requires it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to repair IT problems quickly while eliminating the expense and lost time that comes with on-site support visits.
Even if your Clearwater office works with a local independent support technician or employs a full time organization that can handle the majority of computer problems, Progentís Microsoft certified engineers are available to offer an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve sudden system emergencies or especially tough integration problems.
Benefits of Progent's Network Help for Companies in Clearwater
Progent's online IT consulting services allow your Clearwater company to realize the advantages of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater business value by being more reliable, productive, and protected. Advantages to your company include:
- Seamless remote expansion of your on-site support resources
For most businesses in Clearwater and throughout Florida, local network service resources, whether represented by independent consultants or a full-time IT staff, can solve the majority of network issues. However, IT crises sometimes occur when local support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your usual support technicians. In these instances, Progent's on-call service specialists provide a convenient, fast, and budget-friendly way to supplement your local help and to convey valuable knowledge to increase your capability to resolve future problems locally.
- Reduced Dependence on Individual Service Providers
For IT support, smaller organizations commonly rely on independent freelance service providers. While independent service people have smaller internal costs than big consulting organizations and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your company expands, system unavailability and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of reserve service expertise to insure your IT system stays up and running.
- Create a Scalable Basis for Seamless Growth
Companies typically start with an IT system implemented on a modest budget. Without a scalable framework, slap-dash repairs can get thrown on top of an unstable foundation. When a network grows, stability and scalability issues can hinder the productivity of the organization. These badly built systems need careful assessment, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure that can offer the stable foundation to handle vital business demands and simplify downstream growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller companies require guidance and technical training to navigate through an ever more complex array of technology alternatives capable of promoting business success and enhancing efficiency. These companies hardly need a network engineer who is attempting to resell a specific vendor's technology. Network support and product sales can lead to a scenario where the proposed
solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the best needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT experience, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent offers world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises help by the minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by every consultant to each client. The practice of documenting and organizing service activity allows more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.