Fast Remote Help for Clearwater Florida Information Networks
For companies located in Clearwater Florida, Progent offers remote technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote support experts provide excellent leverage because they have the real-world experience and are equipped with the sophisticated tools required to resolve most information system issues quickly. This reduces direct expenses since solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the services that you receive. In contrast to many remote service companies, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick repairs somehow end up as major bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and proven processes which ensure the highest degree of efficiency for remote help and repair for information systems of any size. Progent offers safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your company's computer system remotely without breaching network security.
Progent's proven service database application maintains comprehensive histories of the service that Progent's clients have been provided. Progent's authorized engineers have access to the details of assistance rendered to every customer by any Progent consultant. This database of trouble tickets and fixes is organized as an easily exploitable proprietary database that allows Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft open up additional vast technical databases and permit fast access to manufacturers' internal product engineers so Progent's remote service experts are able to find the most efficient resolutions promptly.
Online support services available from Progent to customers in Clearwater Florida include:
Authorized Windows Support
Progent's Microsoft-expert online service engineers can deliver computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a wide range of technology support services such as Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 11 planning and upgrade consulting and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and certifies an individual's technical knowledge at the master level. Cisco-qualified CCIEs can resolve the most challenging issues encountered in network design, deployment, maintenance, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. Cisco CCIEs provide excellent cost-effectiveness since their deep experience enables them to resolve problems quickly. In many cases, less qualified engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can interface to your network via advanced remote troubleshooting tools in order to perform efficient, safe, and economical diagnosis and remediation.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity appliances by offering consulting services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide you to complete the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware expert can help businesses to locate and quarantine infected servers and endpoints and guard clean assets from being penetrated. If your Clearwater system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery consultants can help your Clearwater business to reconstruct a system breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's team of cybersecurity experts have the broad selection of knowledge necessary to reconstruct all vital components of a compromised system quickly and with minimal loss of data. To find out more, visit Progent's ransomware removal and business restoration expertise.
CISM and CISSP Premier Network Security Experts
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of security solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or assist you to recover quickly following a damaging breach. Security services available from Progent cover comprehensive data security and compliance audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; installing firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a broad spectrum of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight line of outsourced network management services covers all key areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup technology vendors to create ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and allow non-disruptive backup and fast restoration of important files, apps, images, plus virtual machines. ProSight DPS helps you recover from data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the protection and functionality of your IT network, Progent's patch management services permit your in-house IT team to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and enter your password you are asked to confirm who you are on a device that only you have and that is accessed using a separate network channel. A broad range of devices can be used as this second form of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. For more information about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time management reporting plug-ins created to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute major initiatives within budget and on time. Progent's special remote engineering services include:
How Your Clearwater Company Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Call Center service options for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting expertise can assist you in creating an efficient new Call Center or improving your existing organization, identifying or enhancing Help Desk application software to meet the particular demands of your corporation, or providing occasional phone support staff to work with your in-house Help Desk team during demanding situations such as software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center team of veteran network consultants offers your workers in Clearwater Florida quick communication with an efficient technical support resource with substantial experience offering phone consulting and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center the reputation as a crucial driver of business productivity, and Progent's goal is to solve and not merely track technical problems.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more on Progent's expertise, custom development, and education services, go to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center2, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Clearwater Florida online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to suit your business so that your computer maintenance is proactive rather than reactive. By detecting emerging issues before they cause network outages, automated monitoring can head off stressful and costly service crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a mix of operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Clearwater Florida, Progent's phone-based computer support engineers are ready to deliver expert and affordable system help whenever your business needs it. More than two decades of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve computer problems quickly while eliminating the cost and lost time that comes with on-premises support calls.
Even if your Clearwater office deals with a regular independent consultant or employs a full time IT staff that can deal with ordinary network problems, Progent's Microsoft certified engineers are available to provide an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to handle sudden network crises or especially complex integration projects.
Benefits of Progent's Network Help for Businesses in Clearwater Florida
Progent's remote network troubleshooting services allow your Clearwater organization to realize the benefits of on-call, enterprise-grade IT support without the cost of managing an in-house IT organization. Your information system will derive added strategic value by becoming increasingly reliable, productive, and secure. Advantages to your company include:
- Convenient virtual expansion of your on-site support resources
With most organizations in Clearwater Florida, local network service resources, whether consisting of freelance consultants or an in-house maintenance staff, can solve the majority of technical issues. On the other hand, major troubles sometimes occur when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your local support people. In these instances, Progent's on-call support professionals offer an easy, fast, and affordable solution to augment your local resources and to pass on valuable information to improve your ability to handle future problems locally.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller organizations commonly depend on individual freelance consultants. Although independent consultants carry less internal costs than big support firms and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the lack of fallback personnel may force your company to wait for assistance during an emergency. As your company grows, network downtime and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup support experts to make sure your IT system is always available.
- Create a Solid Foundation for Seamless Growth
Organizations often start with an information system created on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs can get piled onto an unstable foundation. When a network grows, reliability and expandability problems can impede the success of the organization. These poorly designed systems require careful analysis, smart strategic planning, and extensive technical expertise to evolve to a network architecture that can deliver the solid foundation to handle current business requirements and ease future expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller companies require advice and technical training to negotiate an increasingly complex array of product alternatives available for accelerating business growth and enhancing productivity. They do not need a computer engineer who is motivated to resell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the recommended
solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to match technical expertise with the best needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT expertise, refined support tools, and familiarity with enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the front lines of network support, performing a wide variety of technical projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not only expert IT capability, but also a support engineer with field-tested approaches for using computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during normal business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each staff member to every customer. The discipline of detailing and archiving service records results in more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.