Fast Online Troubleshooting for Clearwater Florida Computer Networks
For businesses located in Clearwater Florida, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support engineers provide excellent value due to the fact that they have the practical experience and have access to the advanced tools necessary to resolve most network issues quickly. This lowers immediate costs because service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits even more in incidental costs by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is especially important for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you receive. In contrast to many remote service firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate situations where quick fixes somehow turn into big invoices. Progent's skill at handling problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and field-tested methodologies which permit the highest level of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to interface to your company's network remotely without compromising system security.
Progent's advanced technical support reporting system includes detailed histories for all service that Progent's customers have received. Progent's authorized engineers have the benefit of the records of assistance rendered to each Progent customer by any Progent engineer. This history of issues and resolutions is organized as a quickly searchable support knowledge base that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's online service experts can determine the best resolutions in the least time.
Remote support available from Progent to customers in Clearwater Florida include:
Authorized Windows Experts
Progent's Microsoft-premier online support experts can provide computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a wide variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable desktop services to help you business to install, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop support services include providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and validates a consultant's network technology skills at the master level. Cisco CCIEs can handle even the most challenging challenges associated with network infrastructure design, installation, management, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience allows them to fix problems quickly. In typical cases, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system via sophisticated remote support technology to perform fast, secure, and affordable analysis and remediation.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure devices by delivering services that include:
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services to enhance the immunity of your Windows, macOS and OS X, Linux network against internal or external threats or help your business to clean up rapidly after a serious penetration. Security solutions available from Progent cover comprehensive information security and compliance assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent can provide expert online consulting to help companies of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote support services to cover a broad range of computer technologies including network architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance analyzing anomalies within UNIX/Linux systems based on leading variants of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services covers all critical facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables clients to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Clearwater Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center team of veteran information technology consultants provides your customers in Clearwater Florida immediate access to an effective network service resource with substantial background providing telephone-based help and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a major enabler of company productivity, and Progent's target is to fix instead of merely document network problems.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group can supply remote advanced consulting support and education in special business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Clearwater Florida remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By anticipating potential problems before they cause network outages, system monitoring can avoid inconvenient and costly network crises. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate multiple operating systems.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Clearwater Florida, Progent's online network support engineers are ready to provide professional and economical system support whenever your business requires it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to repair IT problems rapidly while eliminating the expense and lost time associated with in-person service visits.
Even if your Clearwater business deals with a local freelance support technician or employs a full time IT staff that can deal with common network issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to deal with unexpected system crises or especially complex integration projects.
Advantages of Progent's Network Help for Organizations in Clearwater Florida
Progent's remote IT consulting services allow your Clearwater organization to experience the advantages of timely, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will acquire added strategic worth by becoming increasingly available, productive, and secure. Advantages to your company include:
- Convenient remote extension of your local IT resources
With most offices in Clearwater Florida, local computer service resources, whether made up of independent consultants or an internal IT staff, can handle the majority of technical issues. However, major troubles may occur when your regular resources are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call service professionals give you an easy, quick, and economical solution to supplement your regular resources and to pass on useful information to increase your ability to deal with future problems locally.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller organizations commonly depend on independent freelance service providers. Although independent consultants carry less overhead than big support organizations and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the lack of reserve help may require your company to wait for assistance during an IT crisis. As your company expands, system downtime and problems with vital software become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support expertise to insure your network is always available.
- Build a Scalable Foundation for Seamless Expansion
Companies often start with an IT system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a network grows, stability and expandability issues can impede the success of the business. These badly built environments require proper assessment, smart strategic planning, and extensive technical knowledge to upgrade to a network infrastructure able to provide the solid foundation to handle critical business requirements and ease future expansion.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller organizations need guidance and technical education to negotiate an increasingly complex array of product alternatives available for accelerating business success and enhancing efficiency. Businesses do not need a network consultant who is trying to sell a specific vendor's technology. Network support and product sales can result in a scenario where the recommended
solution is designed around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align IT consulting with the best needs of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical expertise, refined remote support tools, and understanding of enterprise networking enable companies to avoid the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, at the forefront of network service, executing a wide variety of technical projects for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This means that you get not just expert technical help, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.