Fast Online Support for Clearwater Florida Networks
Urgent Online Technical Support for Clearwater SystemsFor businesses located in Clearwater Florida, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent leverage because they possess the practical background and are equipped with the advanced tools required to resolve most information system problems quickly. Efficient support lowers direct expenses because service calls use up minimal chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and related costs due to business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you receive. Unlike many remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where fast solutions manage to end up as big tabs. Progent's skill at disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized tools and field-tested methodologies which permit the maximum level of effectiveness for online technical support and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your company's computer system without breaching system security.

Progent's powerful customer support reporting system stores detailed histories of the service that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of assistance rendered to every Progent customer by any engineer. This archive of problems and responses is structured as a readily exploitable proprietary database that allows Progent's online support professionals to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast response from manufacturers' internal support staff so Progent's online consulting experts are able to arrive at the most efficient resolutions promptly.

Online technical support services provided by Progent to clients in Clearwater Florida include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and allow transparent backup and rapid recovery of important files, applications, system images, and virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information system. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services permit your IT team to concentrate on more strategic initiatives and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and give your password you are asked to confirm who you are on a device that only you have and that uses a different network channel. A broad range of out-of-band devices can be utilized as this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For more information about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting plug-ins created to work with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special fields of computer technology allows customers to complete critical projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting support can aid you in establishing an efficient new Call Center or improving your existing one, identifying or modifying Help Desk Call Center application software to handle the particular demands of your business, or adding occasional online staff to work with your in-house Call Center team during demanding scenarios such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center staff of experienced network professionals offers your workers in Clearwater Florida rapid assistance from an efficient network service resource with substantial background delivering telephone-based support and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk the reputation as a major driver of company performance, and Progent's target is to fix and not just annotate technical problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Group provides phone-based professional consulting support and education in specific business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information concerning Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center2, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Clearwater Florida online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to fit your business so your IT support is proactive rather than reactive. By spotting looming trouble spots before they grow into downtime, proactive monitoring can minimize disruptive and costly service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems powered by a combination of OS platforms.
How Your Clearwater Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Clearwater Florida, Progent's phone-based network support specialists can provide effective and economical system help whenever your business has to have it. Over two decades of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve computer problems quickly while avoiding the expense and lost time associated with on-site support visits.

Even if your Clearwater office works with a local independent support technician or employs a full time IT staff that know how to handle day-to-day computer problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the time or the experience to handle sudden network crises or especially complex integration projects.

Advantages of Progent's IT Support for Offices in Clearwater Florida
Progent's online support services allow your Clearwater organization to experience the advantages of timely, enterprise-class network support without the cost of managing a full-time IT organization. Your information system will acquire greater strategic value by being increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most organizations in Clearwater Florida, local computer service resources, whether made up of outside consultants or an internal maintenance staff, can resolve typical network issues. However, major troubles might occur when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite support people. In these instances, Progent's on-call support professionals give you an easy, quick, and budget-friendly solution to supplement your local resources and to convey useful knowledge to increase your capability to handle future problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller companies often rely on independent freelance consultants. While independent service people carry smaller overhead than larger support organizations and can often charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the absence of backup help may force your company to wait for assistance during an emergency. As your business grows, network downtime and problems with critical software become more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support expertise to make sure your IT system is always up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses typically begin with an information architecture created on a modest budget. Lacking a strong infrastructure, band-aid fixes often get piled on top of an unstable foundation. As a network grows, reliability and scalability problems can hinder the productivity of the organization. Such poorly designed environments require proper assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a system infrastructure that can provide the solid foundation to meet current business requirements and simplify downstream expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller companies require advice and technical training to negotiate an ever more complex maze of technology alternatives capable of promoting business growth and enhancing efficiency. These companies do not need a computer engineer who is trying to sell a certain vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT expertise with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical background, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional background, in the trenches of network service, executing a wide range of IT tasks for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not only expert IT capability, but also a consultant with proven approaches for applying technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits per minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for services provided during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be forced to allow minor problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by every consultant to each customer. The discipline of detailing and archiving service records results in more effective service and avoids a slew of common misfortunes such as when a support client is virtually held captive to a consultant who won't release the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide round-the-clock network monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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