Fast and Affordable Online Troubleshooting for Clearwater Florida Networks
For companies in Clearwater Florida, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value due to the fact that they have the real-world background and have access to the sophisticated technology needed to resolve most network problems rapidly. Efficient support reduces immediate costs because service calls require minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits even more with indirect expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote consulting expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you pay only for the services that you receive. In contrast to many online service firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent scenarios where fast solutions somehow end up as big tabs. Progent's skill at handling technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized tools and proven processes which promote the highest level of effectiveness for remote help and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your company's system remotely without breaching network security.
Progent's proven service database system stores thorough documentation for the service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of support rendered to each Progent client by any Progent engineer. This archive of problems and fixes is stored as a conveniently retrievable proprietary knowledge base that allows Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional massive technical databases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service experts are able to determine the most efficient resolutions quickly.
Online support provided by Progent to companies in Clearwater Florida include:
Certified Windows Experts
Progent's Microsoft-premier remote service experts can provide network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop support services to assist your company to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to deal with even the most challenging issues encountered in network infrastructure planning, deployment, management, protection, and problem solving. CCIEs work closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying software updates. CCIEs represent an exceptional cost-effectiveness because their broad experience enables them to resolve problems rapidly. In typical cases, less qualified consultants can wrestle for hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can tie into your network via state-of-the-art on-line troubleshooting technology to perform fast, safe, and economical analysis and remediation.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's CCIEs can provide expertise in all of Cisco's popular selection of networking devices. Cisco technology expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Aironet Access Points consulting help, Cisco WiFi controllers consulting, Cisco Security and VPN Integration services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security services to bolster the safety of your Windows, macOS and OS X, or Linux environment against internal or external threats or help you to clean up quickly after a serious breach. Security services available from Progent include: in depth network security and compliance audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile connectivity; protecting your messaging system from spam and DHA attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize physical resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to cover a wide array of computer technologies including network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from older applications to MS Windows or Linux-based environments. Progent's group-based approach to solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.
Important Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight line of network monitoring and management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Clearwater Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or revamping your current organization, selecting or customizing Call Center software products to handle the special demands of your corporation, or adding occasional phone support staff to work with your existing Help Desk Call Center group during unusually busy events such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned network professionals gives your customers in Clearwater Florida fast contact with an efficient technical support group with years of background providing telephone-based support and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a crucial driver of business performance, and Progent's policy is to solve instead of simply record technical issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team can supply remote professional consulting support and training in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom development, and training services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Clearwater Florida remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your IT support is proactive rather than reactive. By uncovering possible issues before they evolve into network outages, automated monitoring can ward off stressful and expensive service crises. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that support a combination of platforms.
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Clearwater Florida, Progent's phone-based computer support specialists can deliver professional and cost-effective IT help the moment your business has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access tools to repair IT problems rapidly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Clearwater business deals with a regular freelance consultant or employs an in-house organization that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to address unexpected network crises or particularly challenging integration problems.
Benefits of Progent's Network Help for Organizations in Clearwater Florida
Progent's online IT consulting services enable your Clearwater business to experience the benefits of immediate, expert IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by becoming more reliable, efficient, and secure. Benefits to your company include:
- Seamless virtual expansion of your local support resources
For most businesses in Clearwater Florida, nearby network service providers, whether consisting of outside consultants or a full-time maintenance staff, can deal with typical network problems. On the other hand, major troubles sometimes occur when local support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual service technicians. In these cases, Progent's online support experts offer an easy, fast, and affordable way to supplement your regular resources and to transfer useful information to increase your ability to resolve downstream problems locally.
- Reduced Dependence on Freelance Consultants
For network support, smaller organizations often depend on independent freelance service providers. While freelance consultants carry less overhead than big support companies and can often charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the lack of fallback help may force your company to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support expertise to make sure your network is always up and running.
- Create a Solid Basis for Seamless Growth
Businesses often begin with an information system implemented on a shoestring budget. Lacking a robust framework, band-aid repairs often get thrown on top of a shaky foundation. As a network grows, reliability and expandability problems can hinder the success of the business. Such poorly designed environments require careful analysis, smart long-term planning, and extensive technical knowledge to evolve to a network architecture able to provide the solid foundation to handle critical business requirements and simplify future expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller companies need guidance and technical education to negotiate an increasingly complex maze of technology alternatives available for accelerating business success and enhancing productivity. Businesses hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align IT expertise with the best interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT experience, fine tuned support software, and familiarity with corporate IT enable offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the front lines of IT service, executing a broad range of technical tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical capability, but also a support engineer with proven approaches for using computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits per minute. As a result, you are invoiced only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent can focus on offering high-value services where Progent has few competitors. Businesses who utilize trusted independent consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.