Fast Remote Help for Clearwater Florida Computer Networks
For companies in Clearwater Florida, Progent provides online help for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology needed to solve most information system problems rapidly. This reduces direct expenses because solutions require fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits additionally in indirect costs by reducing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote consulting expertise is especially valuable for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing model for remote support is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you owe just for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where fast fixes manage to turn into big bills. Progent's skill at disposing of problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized technologies and proven processes that promote the maximum degree of effectiveness for online consulting and repair for IT systems of any size. Progent offers protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's remote service group to interface to your system remotely without compromising system security.
Progent's advanced customer support database application keeps comprehensive documentation describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of all help delivered to each Progent client by any Progent engineer. This archive of trouble tickets and solutions is structured as a conveniently retrievable proprietary database that enables Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close associations with major industry leaders such as Cisco and Microsoft make available additional vast technical knowledge bases and allow fast response from vendors' in-house support staff so Progent's online service specialists can arrive at optimal solutions in the least time.
Remote services provided by Progent to customers in Clearwater Florida include:
Certified MS Windows Experts
Progent's Microsoft-expert remote support engineers can provide computer repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop consulting and support services to assist your business to install, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and validates a person's technical skills at the expert level. CCIEs can handle the most complex issues surrounding network design, installation, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs are an exceptional value since their depth of experience enables them to solve problems rapidly. In common instances, less qualified consultants can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your network using the latest remote troubleshooting technology to provide fast, safe, and economical analysis and repair.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling family of connectivity devices. Cisco technology support available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs engineering services, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist you to recover rapidly after a damaging penetration. Security consulting services available from Progent include: thorough network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; setting up firewalls; building safe architectures for off-site and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based support services to address a broad spectrum of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's top enterprises. The ProSight line of network management outsourcing services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of information technology allows customers to execute major projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Clearwater Business Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting services can aid you in building an efficient new Help Desk or revamping your established organization, selecting or customizing Help Desk Call Center software products to address the particular demands of your business, or providing occasional phone support personnel to work with your in-house Help Desk team to handle demanding scenarios like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk team of experienced network professionals gives your computer users in Clearwater Florida immediate communication with a dependable network service resource with substantial experience offering phone consulting and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a key driver of company performance, and Progent's policy is to resolve instead of simply annotate network problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Group can supply online professional consulting expertise and training in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Clearwater Florida remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By exposing potential problems before they evolve into crashes, proactive monitoring can minimize inconvenient and costly network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on multiple platforms.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Clearwater Florida, Progent's phone-based network support specialists are ready to deliver expert and affordable IT support the instant your business has to have it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve computer problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Clearwater business deals with a local independent consultant or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to fix sudden system crises or especially complex integration problems.
Advantages of Progent's Network Help for Companies in Clearwater Florida
Progent's remote support services enable your Clearwater business to have the benefits of on-call, expert network support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic worth by being more reliable, efficient, and protected. Advantages to your company include:
- Seamless remote expansion of your local IT resources
With most organizations in Clearwater Florida, nearby network service providers, whether represented by freelance consultants or a full-time maintenance staff, can take care of the majority of network problems. On the other hand, IT crises can occur when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's online support professionals give you an easy, quick, and affordable solution to augment your regular resources and to convey useful information to increase your capability to resolve future issues locally.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller organizations often depend on individual freelance service providers. Although freelance service people have smaller internal costs than larger support organizations and can afford to charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of reserve help may force your business to go without help during an IT crisis. As your company expands, network downtime and trouble with critical applications become more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your network remains up and running.
- Build a Scalable Basis for Smooth Growth
Organizations often begin with an information architecture created on a shoestring budget. Without a strong infrastructure, slap-dash repairs often get piled on top of a shaky foundation. As a network grows, stability and scalability issues can impede the productivity of the organization. Such poorly designed systems require careful analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a system infrastructure that can offer the solid foundation to meet vital business requirements and ease downstream growth.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller offices need guidance and technical education to negotiate an ever more complicated array of product alternatives available for accelerating business success and enhancing efficiency. These companies do not need a network engineer who is trying to sell a specific vendor's technology. IT support and product selling can result in a situation where the recommended
solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the best interests of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical expertise, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the forefront of IT support, performing a broad variety of IT projects for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This guarantees that you get not just world-class technical skills, but also a support engineer with proven approaches for applying computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services provided during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by every consultant to each client. The practice of documenting and organizing support activity results in more efficient support and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.