Immediate Online Help for Clearwater Florida Computer Networks
Immediate Phone Support for Clearwater SystemsFor businesses located in Clearwater Florida, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to resolve most network issues rapidly. Efficient support lowers immediate costs since solutions use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more in incidental expenses by reducing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are billed just for the services that you actually get. Unlike many online support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast repairs somehow end up as major invoices. Progent's penchant for disposing of technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and field-tested processes that promote the highest degree of effectiveness for remote help and troubleshooting for IT networks of any size. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's online support team to communicate with your company's environment remotely without violating network security.

Progent's sophisticated customer support database application includes extensive records describing the service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of assistance provided to every client by every Progent engineer. This archive of anomalies and resolutions is organized as a conveniently retrievable proprietary database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with key industry leaders including Cisco and Microsoft open up additional vast technical databases and permit fast access to vendors' internal support staff so Progent's remote consulting specialists are able to find optimal resolutions promptly.

Remote support services offered by Progent to clients in Clearwater Florida include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight suite of outsourced network management services covers all critical facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of vital files, apps, images, plus VMs. ProSight DPS lets you recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the protection and functionality of your IT network, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, when you sign into a protected online account and give your password you are asked to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. To learn more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you�re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special IT programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or revamping your established organization, identifying or customizing Help Desk software products to meet the unique demands of your company, or adding occasional phone support staff to reinforce your in-house Call Center resources to deal with unusually busy scenarios like software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced information technology professionals offers your computer users in Clearwater Florida fast contact with a large support group with extensive experience delivering telephone-based consulting and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center recognition as a significant driver of company productivity, and Progent's goal is to resolve instead of merely annotate network issues.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Group offers phone-based and in-depth consulting support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft applications such as CRM, MS Office Project, Office Word, and Office Excel. For more about Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Clearwater Florida online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune SCOM to accommodate your environment so that your network support is proactive and automated. By detecting possible trouble spots before they cause full-scale emergencies, automated monitoring can minimize inconvenient and expensive service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks based on multiple OS platforms.
How Your Clearwater Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Clearwater Florida, Progent's online computer support specialists can deliver expert and economical IT help the moment your organization requires it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix computer problems rapidly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Clearwater business deals with a regular independent consultant or maintains an in-house organization that know how to deal with day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the time or the experience to address sudden system crises or particularly complex integration problems.

Features of Progent's Remote Computer Services for Clearwater Florida
Progent's phone help, remote troubleshooting, system security consulting, and system management services offer offices in Clearwater Florida the greatest leverage for your IT budget. Whether you need one-time phone help and remote network repair or full-time Help Desk support and system management, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT experience, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progents team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, in the trenches of IT support, performing a broad variety of IT tasks for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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    Progent's Citrix experts can help you to assess the potential business value of the various editions of Citrix Essentials for Hyper-V, assist you to integrate Citrix management tools in your Hyper-V network, and show you how to deploy Citrix Essentials for Hyper-V to enhance the responsiveness, uptime, consistency, and recoverability of your virtual environment while reducing the cost of resources and support and simplifying administrative processes.

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    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems.

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    Progent can provide the expertise of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the core competencies and worldwide standards of performance that IT security managers are expected to master. It provides executive management the assurance that consultants who have qualified for their CISM credential possess the experience and knowledge to provide efficient security administration and support consulting.

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    Progent provides small and mid-size businesses professional consulting for Intrusion Protection Systems and IPsec VPN products from major firewall and Virtual Private Network security vendors such as WatchGuard, Juniper Networks, and Symantec. Progent can show you how to design a detailed security strategy and choose appropriate technologies from multiple suppliers to achieve your security goals while sticking within your budget limits.

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    If you have a small business network with 10 to 50 network clients, Progent's network outsourcing services free your business from over-reliance on single freelance consultant while giving you cost-effective and reliable access to enterprise-class network support. By providing IT consulting help when you need it, providing advanced expertise for key applications, offering value-added services such as automated server monitoring, and charging only for services you use, Progent offers you an affordable way for optimizing the productivity of your small business information system. Progent is the intelligent way for small organizations to create and maintain a reliable and safe IT system and to have quick access to the skilled help typically restricted to businesses who can support a sizeable in-house IT group.

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    Progent offers Windows 2003 Cluster Server consulting to help your company utilize fault-tolerant clustered servers that can deliver 24x7 operation. Windows cluster servers for zero-downtime networks include Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Server Cluster. By assisting you t plan non-stop clustered server solutions around Microsoft Windows Clustered Server 2003, Progents Certified Windows consultants ensure that your zero-downtime server clusters are set up to optimize the business value of your IT network.

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    Progents Microsoft certified experts provide a variety of consulting services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting package and business management solution based, like all Microsoft accounting tools, on the expandable and popular foundation of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft financial products in the Dynamics GP line, offers a cost-effective solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP is easy to install and integrate, and with its modular approach you are able to purchase only the functions you currently need, with the option to add users and enlarge functionality in the future. Progents Dynamics GP/Great Plains Software consulting engineers can help you deploy, customize and administer Microsoft Dynamics GP 2010 and also earlier versions of Microsoft Dynamics GP/Great Plains.

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    Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi appliances installed across multiple sites with thousands of APs can be remotely configured and managed using free UniFi Controller software, which centralizes and streamlines setup, discovery, management, optimization, debugging, monitoring, and reporting. Progent can provide the skills of seasoned Wi-Fi consultants who can assist you to assess the value of UniFi products for your environment and assist you to design, deploy, manage, and maintain your UniFi solution.

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    SQL Server 2016 offers significant enhancements in speed, capacity, security and compliance, availability, mobile computing support, and integrated business intelligence. Innovations include PolyBase for processing relational and non-relational files in one appliance for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Reports, and seamless management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver online and onsite expertise to assist businesses of any size to implement, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager.

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    Progent's Microsoft certified engineers offers offsite and on-premises support expertise to help your company to manage, maintain, and troubleshoot computers powered by Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, data and identity protection, backup and restore, remote access, mobile device management, wireless network design, and remote network monitoring.

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