Immediate Remote Support for Clearwater Florida Computer Systems
For organizations in Clearwater Florida, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's online support engineers offer exceptional value because they possess the real-world background and are equipped with the sophisticated tools required to resolve most network issues rapidly. This lowers direct costs since solutions accumulate minimal chargeable minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits additionally with incidental costs by reducing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the services that you actually get. Unlike many online service firms, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where quick fixes somehow end up as major tabs. Progent's skill at solving technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies which ensure the highest degree of effectiveness for remote help and repair for IT networks of any size. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to connect to your network remotely without breaching network security.
Progent's advanced service database application includes comprehensive documentation describing all service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of services delivered to each Progent client by every Progent consultant. This archive of issues and repairs is organized as an easily accessible support database that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and allow fast access to vendors' in-house support staff with the result that Progent's remote consulting experts are able to determine the most efficient resolutions quickly.
Remote technical services provided by Progent to businesses in Clearwater Florida include:
Certified Windows Experts
Progent's Microsoft-certified remote service experts can provide computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad variety of technology support services including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration support, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop services to assist your company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 11 system design and migration assistance and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for network professionals, and certifies an individual's network technology knowledge at the master level. CCIEs can deal with the most challenging problems encountered in network infrastructure planning, integration, management, compliance, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with IOS Software network administration utilities and coming up with workarounds or identifying software updates. CCIEs provide excellent cost-effectiveness since their deep expertise allows them to fix problems quickly. In many cases, less qualified consultants can wrestle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network using state-of-the-art on-line troubleshooting tools to provide efficient, secure, and economical diagnosis and remediation.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of connectivity devices. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless APs engineering expertise, Cisco wireless controllers consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can strengthen the defenses of your Windows, Apple macOS and OS X, Linux environment against attacks or help your business to clean up rapidly after a damaging breach. Security solutions available from Progent include: thorough data security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration support services that include Microsoft 365 integration with on-prem Exchange environments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of information technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in networks that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency online help analyzing problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight line of network management outsourcing services covers all critical facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup operations and enable non-disruptive backup and fast restoration of critical files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected application and enter your password you are requested to verify who you are via a device that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be used as this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. For details about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time management reporting plug-ins created to work with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to execute critical projects economically and on time. Progent's special online consulting solutions include:
How Your Clearwater Business Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of experienced network professionals provides your workers in Clearwater Florida rapid communication with an effective network service resource with years of background offering phone help and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a crucial contributor to company success, and Progent's policy is to fix instead of merely annotate network problems.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts staff provides phone-based advanced consulting expertise and education in special application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center2, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Clearwater Florida remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can customize SCOM for your environment so that your computer maintenance is proactive rather than reactive. By uncovering looming problems before they evolve into downtime, proactive monitoring can head off inconvenient and expensive network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems powered by a combination of OS platforms.
To get in touch with Progent about emergency phone-based support with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Clearwater Florida, Progent's phone-based computer support engineers can provide expert and economical IT support whenever your organization has to have it. Over 20 years of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to solve IT problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Clearwater office has a regular independent consultant or maintains a full time organization that know how to handle typical network issues, Progent's Microsoft certified consultants can still provide an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to address sudden network emergencies or especially complicated integration problems.
Details of Progent's Online Network Services for Clearwater Florida
Progent's online help, Internet-based repair, network security consulting, and system management services give offices in Clearwater Florida the greatest leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk support and system management, Progent's professionals can provide your business world class network support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Clearwater Florida and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad range of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent offers online help on a per-minute basis, so you are billed only for the support you receive. Progent has no minimum charge for online help and imposes no monthly subscription fee for services provided during regular working hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide access to authorized professionals with skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings include system integration, MS Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise in specific business applications. Support offered by the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management and Application Design
Amazon MWS Programming and Debugging
By providing a full service one-stop source for IT generalists and specialists, Progent can deliver timely, affordable, and thorough IT solutions that fit the specific needs of your company.
- State of the Art Remote Access Tools
Protected remote access allows Progent's support experts to see precisely what your users see. This makes it easier to find fast fixes to problems that could otherwise demand a costly onsite visit. Effective remote access software and experienced technicians together enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in online support and automated network tracking.
- Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Service for High System Uptime
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious companies whose clients require immediate access to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT expertise, refined support software, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent offers world-class expertise for Microsoft's powerful server platforms with services such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 support, Windows Server 2003 upgrades, MS Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services provided during normal business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you will not be forced to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or small support firms who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by every staff member to each client. The practice of detailing and organizing support records results in more effective support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who won't release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.