Immediate Online Troubleshooting for Clearwater Florida Computer Systems
For companies located in Clearwater Florida, Progent provides remote support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support engineers provide excellent value because they have the practical experience and have access to the advanced technology necessary to resolve the majority of information system problems quickly. Efficient support lowers direct costs because service calls accumulate minimal chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves additionally with indirect costs by minimizing or eliminating network outages and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing policy for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. In contrast to many remote service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from situations where fast repairs manage to turn into major tabs. Progent's skill at handling technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized tools and proven methodologies which allow the highest level of effectiveness for remote engineering help and repair for information systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's online support team to link to your system remotely without violating corporate security.
Progent's advanced service reporting application keeps detailed histories for the service that Progent's customers have received. Progent's staff service personnel have access to the details of assistance delivered to every Progent customer by any Progent engineer. This history of anomalies and repairs is structured as a readily accessible proprietary database that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with important industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's remote consulting experts are able to arrive at optimal solutions quickly.
Remote support services provided by Progent to customers in Clearwater Florida include:
Authorized MS Windows Experts
Progent's Microsoft-certified online support engineers offer computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop support services to assist your company to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and indicates a consultant's networking skills at the master level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network infrastructure design, integration, maintenance, compliance, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating software patches. CCIEs offer excellent cost-effectiveness since their broad expertise allows them to fix problems quickly. In many cases, less seasoned engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of state-of-the-art remote troubleshooting technology to perform quick, safe, and economical diagnosis and repair.
Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Central Florida
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure devices. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs planning and integration help, Cisco WiFi controllers consulting, Cisco VPN Integration services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of system protection services that can bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist your business to clean up quickly after a damaging penetration. Security services offered by Progent include: in depth data security assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; installing firewalls; designing safe architectures for remote and mobile access; guarding your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent process for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a broad range of computer technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's team-based methodology for resolving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance resolving problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Clearwater Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or revamping your current organization, evaluating or modifying Help Desk software to meet the particular requirements of your business, or providing temporary online personnel to work with your existing Help Desk Call Center resources to deal with high-demand situations such as software transitions, mass updates, or installing brand new applications.
Progent's Call Center staff of seasoned network experts offers your computer users in Clearwater Florida immediate assistance from a reliable support resource with substantial background providing phone support and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of company productivity, and Progent's goal is to fix rather than simply track technical problems.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers phone-based and in-depth consulting support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Clearwater Florida online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into downtime, system monitoring can minimize disruptive and costly information system crises. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on a combination of operating systems.
To get in touch with Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Clearwater Florida, Progent's phone-based computer support engineers can provide expert and economical IT help the moment your business has to have it. Long experience offering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-site support calls.
Even if your Clearwater business relies on a regular freelance consultant or maintains an in-house IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified consultants can still provide an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to solve sudden network emergencies or especially challenging integration problems.
Details of Progent's Remote Computer Support for Clearwater Florida
Progent's phone support, remote repair, network security expertise, and system administration services give companies in Clearwater Florida unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can provide your company world class IT support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to offices in Clearwater Florida and is also ideal for customers in more remote regions that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide range of Microsoft support utilities, service information, and continuing education.
- Per Minute Rates to Reduce Costs
Progent provides remote help on a per-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for online support and imposes no periodic subscription fee for support services delivered during normal business hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of on-staff professionals who have skill in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services include technology integration, MS Exchange Server consulting, system security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support for specific application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Project Management and Application Development
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop resource for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that meet the special requirements of your company.
- Sophisticated Online Access Software
Protected remote access allows Progent's support experts to see precisely what your users see. This makes it possible to find quick fixes to problems that could otherwise demand a costly personal service call. Cutting-edge online connectivity software and experienced engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Support for Maximum System Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious offices whose workers require instant recourse to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical background, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 migration, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Companies who utilize trusted independent consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.