Immediate Online Help for Clearwater Florida Computer Networks
For businesses located in Clearwater Florida, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.
Progent's remote technical support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to resolve most network issues rapidly. Efficient support lowers immediate costs since solutions use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more in incidental expenses by reducing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are billed just for the services that you actually get. Unlike many online support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast repairs somehow end up as major invoices. Progent's penchant for disposing of technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and field-tested processes that promote the highest degree of effectiveness for remote help and troubleshooting for IT networks of any size. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's online support team to communicate with your company's environment remotely without violating network security.
Progent's sophisticated customer support database application includes extensive records describing the service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of assistance provided to every client by every Progent engineer. This archive of anomalies and resolutions is organized as a conveniently retrievable proprietary database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with key industry leaders including Cisco and Microsoft open up additional vast technical databases and permit fast access to vendors' internal support staff so Progent's remote consulting specialists are able to find optimal resolutions promptly.
Remote support services offered by Progent to clients in Clearwater Florida include:
Certified Windows Support
Progent's Microsoft-certified remote support engineers offer computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a wide variety of platform support such as Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to assist your business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop support services include providing Windows 11 system design and upgrade consulting and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and certifies a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most challenging issues occurring in network infrastructure design, installation, management, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise permits them to fix problems rapidly. In typical cases, less experienced consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can connect to your network using state-of-the-art on-line support tools to perform efficient, safe, and affordable analysis and repair.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure devices. Cisco infrastructure support provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless access point planning and set up, Aironet Wireless APs planning and integration support, Cisco wireless controllers support Services, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help you to clean up rapidly following a damaging breach. Security solutions available from Progent include: in depth network security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; installing firewalls; designing safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-prem Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to cover a broad array of information technologies such as network architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older applications to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency remote assistance troubleshooting problems affecting UNIX/Linux networks powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight suite of outsourced network management services covers all critical facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of vital files, apps, images, plus VMs. ProSight DPS lets you recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the protection and functionality of your IT network, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, when you sign into a protected online account and give your password you are asked to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. To learn more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is ProgentÔŅĹs server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youÔŅĹre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special IT programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Clearwater Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or revamping your established organization, identifying or customizing Help Desk software products to meet the unique demands of your company, or adding occasional phone support staff to reinforce your in-house Call Center resources to deal with unusually busy scenarios like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology professionals offers your computer users in Clearwater Florida fast contact with a large support group with extensive experience delivering telephone-based consulting and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center recognition as a significant driver of company productivity, and Progent's goal is to resolve instead of merely annotate network issues.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group offers phone-based and in-depth consulting support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft applications such as CRM, MS Office Project, Office Word, and Office Excel. For more about Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Clearwater Florida online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune SCOM to accommodate your environment so that your network support is proactive and automated. By detecting possible trouble spots before they cause full-scale emergencies, automated monitoring can minimize inconvenient and expensive service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks based on multiple OS platforms.
To contact Progent about emergency online support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Clearwater Florida, Progent's online computer support specialists can deliver expert and economical IT help the moment your organization requires it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix computer problems rapidly while avoiding the expense and lost productivity associated with in-person support visits.
Even if your Clearwater business deals with a regular independent consultant or maintains an in-house organization that know how to deal with day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the time or the experience to address sudden system crises or particularly complex integration problems.
Features of Progent's Remote Computer Services for Clearwater Florida
Progent's phone help, remote troubleshooting, system security consulting, and system management services offer offices in Clearwater Florida the greatest leverage for your IT budget. Whether you need one-time phone help and remote network repair or full-time Help Desk support and system management, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Clearwater Florida and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent provides online support on a per-minute basis, so you pay only for the services you use. Progent requires no minimum fee for online support and asks for no monthly retainer for services delivered during regular business hours. This saves you from paying big bills for routine fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to authorized professionals with skill in planning, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core support services include technology integration, Microsoft Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting support for critical application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Software Development
MySQL DBA Services and Software Design
Apple Macintosh Consulting
Amazon MWS Application Development
By providing a full service centralized source for network generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that align with the specific needs of your company.
- Advanced Online Access Software
Secure remote access permits Progent's service professionals to see exactly what your users see. This makes it possible to produce quick solutions to problems that might otherwise require an expensive onsite visit. Effective online connectivity tools and expert engineers combine to allow Progent to repair most network problems quickly and economically. Progent is a pioneer in online troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Support for High System Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-constrained companies whose clients need instant access to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT experience, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, in the trenches of IT support, performing a broad variety of IT tasks for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.