Immediate Online Technical Support for Clearwater Florida Information Networks
For businesses in Clearwater Florida, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, plus the services of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated tools needed to resolve most network issues rapidly. This lowers immediate expenses since solutions require minimal chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in indirect expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting know-how is especially valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's pricing policy for online support is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical remote service companies, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent situations where quick fixes somehow end up as big invoices. Progent's skill at solving technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-proven methodologies which allow the maximum degree of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to communicate with your company's environment without violating network security.
Progent's advanced technical support reporting application maintains detailed documentation describing all service that Progent's customers have received. Progent's authorized engineers have access to the details of support provided to every customer by any Progent consultant. This history of issues and responses is structured as a conveniently accessible support knowledge base that enables Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to vendors' in-house engineering staff so Progent's online service specialists can come up with optimal resolutions in the least time.
Online technical services offered by Progent to customers in Clearwater Florida include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote support professionals offer network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Skype for Business Server migration support, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to assist your company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and certifies an individual's network technology skills at the master level. Cisco CCIEs know how to handle the most difficult problems associated with network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration tools and coming up with alternate approaches or identifying software updates. CCIEs offer exceptional cost-effectiveness because their deep expertise allows them to solve problems quickly. In typical instances, less qualified service providers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your network by means of state-of-the-art remote troubleshooting tools to provide quick, secure, and affordable diagnosis and repair.
Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.
Progent locations in Tampa and Central Florida
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling family of connectivity products. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Catalyst switch support, Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki wireless access point planning and configuration, Aironet Wireless APs deployment help, Cisco wireless controllers consulting, Cisco VPN engineering support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to strengthen the safety of your Windows, macOS and OS X, Linux network against internal or external threats or help your business to clean up rapidly following a serious breach. Security support services available from Progent cover comprehensive network security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help businesses of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote support services to cover a broad spectrum of information technologies including network architecture, messaging systems, system and operational security, plus UNIX and Windows integration. For server hardware economization and simplified management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Major Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and mid-size businesses to benefit from the same advanced technology used by some of the industry's top enterprises. Progent's ProSight line of outsourced network management services addresses all key areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important fields of information technology enables customers to complete major projects within budget and on schedule. Progent's special remote engineering services include:
How Your Clearwater Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology consultants gives your customers in Clearwater Florida fast communication with an effective network service resource with substantial experience providing telephone-based help and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center the reputation as a major driver of business productivity, and Progent's target is to solve and not just report technical issues.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply online professional consulting support and training in specific application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Clearwater Florida remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they expand into crashes, automated monitoring can minimize disruptive and costly service crises. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a variety of OS platforms.
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Clearwater Florida, Progent's phone-based network support specialists are ready to deliver expert and affordable system help the moment your organization needs it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to solve network problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Clearwater organization relies on a local independent support technician or employs an in-house organization that know how to deal with day-to-day network problems, Progentís Microsoft certified consultants can provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to handle sudden network emergencies or especially complex integration problems.
Features of Progent's Remote Computer Services for Clearwater Florida
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services give offices in Clearwater Florida the greatest leverage for your support investment. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk call center services and network administration, Progent's professionals can deliver your office world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to companies in Clearwater Florida and is also ideal for customers in more remote areas that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent provides online help on a by-the-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum charge for online service and imposes no monthly subscription fee for support services delivered during normal business hours. This keeps you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide access to on-staff specialists who have skill in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting services consist of system integration, Microsoft Exchange expertise, network security planning, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
MS Project Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL Management Support and Software Programming
Apple Mac Integration
Amazon MWS Software Integration
By offering a full service centralized source for network generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that meet the special needs of your company.
- Sophisticated Remote Connectivity Software
Protected online connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to find fast solutions to issues that could otherwise demand a costly onsite service call. Cutting-edge online connectivity tools and experienced engineers combine to enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Compatibility with Leading VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Service for High System Uptime
For companies with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious companies whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical background, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent has little competition. Companies who work with familiar freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.